Technical Team Leader
- Location
- Peterborough, England, United Kingdom
Service Desk, leading a team of Level 1 Engineers in resolving complex Incidents, developing Analyst capability, assuring diagnostic quality, and driving continual improvement to protect service performance and customer experience. What you will do Act as the primary technical escalation point for complex, high-impact, or recurring Incidents … vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision‐making, and team performance. Your role ...