Senior Director - Service Delivery
- Location
- Greater London, England, United Kingdom
/account revenue goals for the year 3. Formal documented succession plan for the critical roles in the program 4. Talent management and Improvement 5. Succession plan - formal documented plan for all critical roles/people 6. WMG, HR L & D Dashboard 7. Achievement of SLAs/KPIs … governance 9. Any misses to have a formal RCA based fix or a formal SIP initiative associated 10. Productivity and Service Excellence: - Devise implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome/benefits - Left shift resulting in positive movement ...