126 to 150 of 372 Customer Insight Jobs

team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯

and strong project management, achieve a reduction in IT subcontractor costs. Systematise processes, implement standard operating procedures, oversee product lifecycle management, and drive continuous improvement based on analytics and customer insights. Operations & Strategy Partner with the CEO to define and execute the company's strategy and key objectives. Build and refine operational processes that enable execution at speed without … sacrificing quality. Marketing Oversight Support our full-time Head of Marketing, who is responsible for brand positioning, customer acquisition, and growth marketing. Collaborate with the Head of Marketing to develop and manage strategic marketing campaigns to drive awareness, engagement, and conversion. Finance & Budgeting Oversee company budgeting, forecasting, and financial performance. Manage cash flow, P&L, and financial reporting. Provide More ❯

to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That's why our customers are at the front and centre of all we do. And in the spirit of sideways thinking, we're by their side as … our products, users, business, and competition through rigorous data exploration. You'll craft clear, specific, and jargon-free communication that profoundly resonates with customers, consistently bringing energy and a customer-centric focus to elevate the quality of all the work. What You'll Do: Deep domain expertise: Develop a comprehensive understanding of the domain's services, including their architecture … Engineering and the Product Advocate) that aligns with evolving and emerging SEO best practices, targets relevant keywords, and simplifies complex technical topics for the target audience. Own and drive customer insights: Own and drive the processes for gathering and analyzing customer insights through win/loss interviews and continuous feedback loops, directly informing external messaging and proactively refining More ❯

dental practices, and offices. Key Responsibilities • Lead the vision and strategy for Bupa’s network domain, aligning with our digital transformation goals.• Drive the transition to a product-led, customer-centric model using modern SASE-based architecture.• Manage and mentor cross-functional product teams, including engineers, architects, and delivery leads.• Collaborate across domains (Cloud, Security, Digital Workplace) to ensure … rollouts.• Own the product lifecycle from discovery to delivery, embedding SRE, DevOps, and automation best practices.• Engage with stakeholders to translate business needs into product priorities using data and customer insights.• Optimise commercial performance, managing cost-to-serve, vendor relationships, and sourcing strategies.• Ensure compliance with internal security policies and external regulations, embedding Zero Trust principles. What We’re More ❯

for ownership and work autonomously to create high-quality products for the customer. The role is required to communicate project roadmap, prioritization, and release notes of new products with customer and stakeholder groups including leadership. Key job responsibilities -Contribute to the design, implementation, and delivery of BI solutions for complex and ambiguous problems -Conduct deep dive analyses of business … effective metric development and reporting -Simplify and automate reporting, audits, and other data-driven activities -Partner with Data Engineering to enhance data infrastructure, data availability, and broad access to customer insights -Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation -Learn new technology and techniques to meaningfully support product and process innovation BASIC QUALIFICATIONS - 3+ More ❯

a thought leader to senior stakeholders within the NHS. Responsibilities Own and drive double digit NHS revenue targets, end responsible for 2 departments, covering both new business acquisition and customer retention Build and maintain senior-level relationships with NHS decision-markers, including Integrated Care Boards (ICBs), NHS Trusts, Primary Care Networks (PCNs) and other stakeholders Ensure a cohesive approach … high engagement at every level Internal collaboration: With Marketing to shape and execute NHS-specific campaigns, ensuring strong lead generation and brand positioning. With Product and Transformation to ensure customer insights directly influence product roadmap and future innovation. Identify and drive process improvements within any part of Skin Analytics that interacts with the NHS, ensuring efficiency and effectiveness Develop More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯

compliance and anticipate regulatory changes. Cross-Functional Leadership Collaborate closely with engineering, legal, compliance, finance, and marketing teams to deliver compliant, scalable, and user-centric stablecoin solutions. Market and Customer Insights Conduct market research and engage with key customers and partners to identify use cases, drive adoption, and refine product features based on real-world needs. Product Performance and More ❯

and goals, this role requires a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co-facilitating strategy workshops, producing detailed More ❯

Product & Customer Insights Manager, Customer Experience and Business Trends Job ID: Amazon UK Services Ltd. Amazon is looking for a Product & Customer Insights Manager to join our team. As a Product & Customer Insights Manager, you will be responsible for delivering studies that provide up-to-date insights on marketplace trends and competitive forces by researching and … analysis that guides your partners to identify potential business, operational, and technical changes or investment areas that significantly impact business performance. You will develop studies that drive process efficiency, customer experience, and innovative technology. You will partner with business leaders in developing metrics and programs and follow-up on actionable findings. You will have the ability to work with … Discover, track, and evaluate global industry trends - Perform in-depth analysis of financial and other business performance data, marketplace trends and competitive forces to understand financial, business, operational, or customer implications - Translate complex or ambiguous business problem statements into analysis requirements, design custom financial and strategic studies - Own and execute end-to-end analysis including scoping, design, data collection More ❯

Customer Insight Analyst Location: Leeds (Hybrid – 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has … seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You’ll be responsible … for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who’s confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain More ❯

scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on … role focusing on customer analytics, segmentation, and marketing performance. You'll be responsible for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who's confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key … Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain a scalable Single Customer View (SCV) combining CRM, transaction, and engagement data Develop segmentation models based on lifecycle stage, engagement, and behaviour Analyse campaign performance and customer trends to optimise marketing strategy Create dashboards and reports in Tableau to communicate insights clearly to stakeholders More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you … customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone … or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify customers More ❯

Full-time - Paris or London As EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You'll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services. Responsibilities … product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. … Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 4+ years of experience with a minimum of 2+ years in B2B customer success, account management More ❯

actionable reporting - Manage and evolve Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines … Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational … management, product marketing, business development or technology PREFERRED QUALIFICATIONS Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders Knowledge of key customer experience metrics and methodology (e.g., NPS) Working directly with Business Intelligence and Applied Scientists to deliver joint goals Amazon is an equal opportunities employer. We believe passionately that employing More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service … Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties … to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication What we are looking for: Exceptional commercial acumen; ability to sense, define and More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service … Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties … to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication What we are looking for: Exceptional commercial acumen; ability to sense, define and More ❯

the company's global vision and objectives. Drive revenue growth in the UK market, promote adoption and refinement of existing products, whilst defining, launching, and scaling new products. Support customer growth by formulating and implementing growth strategies based on deep customer and market insights. Collaborate with local and international product & wider business teams (e.g., Legal, Compliance, Customer Service, Onboarding) to define, refine, and implement process improvements that deliver for customers and achieve local business goals. Leverage deep customer insight to define and implement cross-functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight, and project management. Perform analysis and operational duties to drive … effectiveness across the UK business. Support insight & analysis, preparation of materials for senior management, facilitation of key management meetings, and project management. Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication. What we are looking for: Exceptional commercial acumen; ability to sense, define, and exploit commercial opportunities. More ❯

hiring a Senior Data Analyst professional to shape and drive their analytics function. The Role As the Senior Data Analyst, you will be the go-to person for data insight delivery across both client-facing and internal operational reporting. You’ll work closely with the product and data teams to improve the platform's performance, enhance reporting processes, and … guide the future of customer insight delivery, with plans to build a live portal within the next 12–18 months. You’ll also play a key leadership role, mentoring and growing a small team of analysts, while remaining hands-on in SQL, Python, and dbt. Your day to day: Own and deliver customer-facing reports that provide … insight into insurance risk and matching decisions Act as the principal point of contact for any client queries on data, portfolio insights, or platform performance Develop and maintain operational dashboards and reports to support internal teams Collaborate with the Product team to enhance the platform’s data services, including planning for a live, self-serve portal (Metabase) Lead, mentor More ❯

hiring a Senior Data Analyst professional to shape and drive their analytics function. The Role As the Senior Data Analyst, you will be the go-to person for data insight delivery across both client-facing and internal operational reporting. You’ll work closely with the product and data teams to improve the platform's performance, enhance reporting processes, and … guide the future of customer insight delivery, with plans to build a live portal within the next 12–18 months. You’ll also play a key leadership role, mentoring and growing a small team of analysts, while remaining hands-on in SQL, Python, and dbt. Your day to day: Own and deliver customer-facing reports that provide … insight into insurance risk and matching decisions Act as the principal point of contact for any client queries on data, portfolio insights, or platform performance Develop and maintain operational dashboards and reports to support internal teams Collaborate with the Product team to enhance the platform’s data services, including planning for a live, self-serve portal (Metabase) Lead, mentor More ❯

enabled transformation projects. Partner with a diverse set of stakeholders – from IT and digital teams to executive leadership – to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver … e.g., BCS, IIBA, or equivalent). Prince2 and/or Agile project management qualifications. Experience in a Senior Business Analyst role leading analysis within projects or workstreams. Demonstrable strong customer insight-driven design thinking. Knowledge of Product Management, Waterfall/Agile mthodolgies including user story writing, backlog management and acceptance criteria definition. Experience of working on business change More ❯

our commercial strategy and go-to-market planning , helping to define how we take our products to market, price them competitively, and ensure they are aligned with real-world customer needs today - and into the future. You will work cross-functionally with Product, Sales, Finance, Marketing, and Customer teams, and act as a key voice in both internal … operationalisation of products - defining workflows, input into enablement plans, and commercial readiness Collaborate extensively with Product to ensure successful delivery of roadmap deliverables and plan for future roadmaps. Market & Customer Insight Lead Voice of Market (VoM) research to inform roadmap and market positioning Perform horizon 2 and 3 market scanning to identify disruptive trends, competitor moves, and whitespace … opportunities Define and continuously refine our market strategy in line with industry shifts and regulatory developments Customer & Sales Support Support strategic customer engagements, shaping propositions that meet complex buyer needs Partner with Sales, Product Marketing and Customer Success to develop value messaging and customer-facing content What You'll Bring Proven experience in Proposition, Commercial, Strategic More ❯

understanding of both the student experience and the pathways to revenue. Youll help identify and shape the most valuable opportunities, collaborating closely with Product Design and Engineering to turn insight into innovative, intuitive and outcome-driven product solutions. You'll influence strategic product decisions using a blend of user insight, data, commercial awareness and competitive context - always keeping … key role in driving innovation - helping identify and shape ideas that move the product forward, especially where AI or new approaches can unlock meaningful differentiation. Key Responsibilities Product Discovery & Insight Explore the needs, challenges and motivations of students through research, behavioural data and feedback loops. Stay closely aligned with assessor and institutional priorities to ensure Tailo meets expectations and … improve experience and outcomes. Define and monitor metrics to evaluate product performance and inform decisions. Problem Framing & Solution Shaping Identify and define high-value problems grounded in user and customer insights, feedback, data and strategic priorities. Collaborate with Design and Engineering to explore and shape meaningful solutions - breaking down complexity, aligning early on value and assessing feasibility. Turn validated More ❯

Job Title: Senior Functional Consultant - Dynamics 365 CE (Customer Service Workspace) Location: Luton Airport (Hybrid) Contract: 6 months We're seeking a Senior Functional Consultant with expert knowledge of Dynamics 365 CE, specialising in Customer Service Workspace. You'll design and deliver omnichannel service experiences, working closely with stakeholders to shape solutions that enhance customer journeys. Key … responsibilities include configuring core Customer Service features (case management, SLAs, queues), implementing Omnichannel (LiveChat, WhatsApp, Voice, Social Media), and optimising Unified Routing and agent tools. You'll need: 4+ years in Dynamics 365 CE, including 2+ with Customer Service Workspace. Experience configuring multiple omnichannel channels. Strong understanding of case management, routing, and productivity tools. Knowledge of Power Platform … and telephony/social media integrations. Excellent stakeholder engagement and agile delivery experience. Microsoft certifications (MB-230) and experience in customer insights or virtual agents are a plus. JBRP1_UKTJ More ❯