126 to 150 of 252 Customer Insight Jobs

and driving tangible commercial impact. What Will Be Your Role? As Divisional Head Digital Product Management Europe, you will guide the future of our digital platforms focusing on Collaboration, Customer Experience, and Commercial Impact. Digital Product Portfolio Management Manage and steer the Digital Product Portfolio across Commercial Europe Align Digital Initiatives with Business Strategy in close collaboration with IT … and Commercial Teams Oversee resources and timelines for successful delivery Customer Portal Ownership Take end to end responsibility for the Customer Portal as a commercial channel Drive net sales and profitability through new features and offers Customer Journey & Offer Development Use customer insights and behavioural data to shape new features, services, and improvements Launch initiatives that … enhance the customer experience and unlock new business opportunities Product Evolution & Innovation Propose and prioritize improvements that boost usage and satisfaction Collaborate with Sales, IT, Marketing, and Customer Care to execute innovation Team & Stakeholder Management Lead, coach and mentor a high impact team of passionate Product Owners to shape impactful digital solutions. Define priorities, coach talent, and align More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience … in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the ability to interpret data and drive actionable insights. - Excellent stakeholder management and communication skills. If you're interested in More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

and appreciation in the workplace. This role will spearhead the development and execution of Wolverine Worldwide's enterprise-wide AI strategy, driving innovation in product development, supply chain optimization, customer engagement, and operational efficiency. The ideal candidate combines deep expertise in AI/ML with strategic vision and cross functional leadership to scale responsible, impactful AI adoption across all … business functions. Primary Duties This leadership role will drive AI driven innovations in product & supply chain optimization, customer insights, digital transformation, and operational efficiencies. The ideal candidate will have deep expertise in AI and machine learning, a strong understanding of product, marketing, and retail operations, combined with the leadership ability to scale AI adoption across the organization. Develop and … lead, mentor, and scale a cross functional collaborative team. Drive AI adoption across various business functions, including, but not limited to: Finance, Global Supply Chain, Product Development, Marketing, and Customer Service. Collaborate with Technology, Finance, Operations, and Leadership groups to ensure AI investments yield measurable business impact. Oversee design, development, deployment of AI/ML solutions to optimize key More ❯

secure, and ready for scale. Qualifications You've built and led high performing product teams that ship meaningful results. You think in systems, not features, connecting strategy, data, and customer insight into one clear direction. You've scaled products across markets or segments and know what it takes to balance ambition with focus. You can simplify complexity, tell More ❯

We're looking for a talented BI Data Analyst to join our Customer Insights team on a 3-month contract. Reporting to the Insights Manager , you'll play a pivotal role in turning data into actionable insights that shape customer strategy and operational performance. You'll help evolve our BI suite, deliver executive-level reporting, and ensure that … our analysis reflects the voice of the customer across the business. Key Responsibilities Lead the design, delivery, and continuous improvement of BI reporting and dashboards (Power BI essential). Partner with internal stakeholders to gather and document reporting requirements. Develop and maintain key KPI reports, from daily operational performance to forecasting projections. Build and enhance data models, ensuring accuracy … automate reporting processes using Excel (advanced) and VBA macros. Drive automation and integration between BI tools and the CRM system. Produce business-critical reporting such as Executive Dashboards and insight packs. Identify and correct inefficiencies in existing reporting processes. What You'll Bring Proven experience in BI development and data analysis roles. Expertise in Power BI , including DAX, data More ❯

grow our Host business in the UK marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights and continuous optimisation. … Excellent problem-solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid working More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK Were looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile applicationa key part of our evolving digital proposition. This is … a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. Youll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining the vision and roadmap to … managing delivery and optimisation, youll ensure the app meets customer needs, regulatory requirements, and commercial goals. What youll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer needs and business objectives into More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs (traffic More ❯

Strategy & Execution Define long-term product strategy aligned with business objectives and translate vision into executable roadmaps, while leading cross-functional teams to deliver high-impact products that drive customer value and revenue growth. Customer-Centric Product Planning Own all elements of the product development lifecycle, from market discovery, client engagement and competitive analysis to requirements development, launch … and migration. Ensure all projects are grounded in deep customer insights and market needs. Product Marketing & Growth Lead the end-to-end marketing strategy across the full product portfolio, guiding the team in shaping market narratives, defining value propositions, and delivering messaging that resonates with target audiences. Set portfolio-wide pricing models and positioning strategies to maximise market penetration … to-date, and organised for both technical and non-technical teams. Stakeholder Engagement Work in collaboration with a variety of internal and external stakeholders, including professional services, partners, and customer success teams. You are a collaborator by nature, able to build consensus and influence cross-functional teams without direct authority. Job Qualifications Experience 5+ years of product and team More ❯

list across industries like automotive, manufacturing, logistics, and engineering Own the pitch: deliver demos, presentations, and technical deep-dives with clients Help shape the product by feeding back real customer insights Hunt down new opportunities in IoT and Industry 4.0 and close them Represent the company at trade shows and industry events What you’ll bring Background in technical More ❯

Duration: 6 Months Contract Rate: £550 to £575 a day Umbrella The Role: Adobe Analytics Manager Seeking a passionate Adobe Analytics Manager with expertise in Adobe Implementation, Analytics, and Customer Journey Analytics. The role involves configuring, implementing, and maintaining Adobe Analytics and Data Collection tools, delivering actionable insights, and driving data-informed decisions. Experience with Adobe Web SDK and … Customer Journey Analytics is highly desirable. Key responsibilities include managing tag implementations. Proficiency in JavaScript, familiarity with SDLC, and comfort with agile sprint teams are essential. Responsibilities: Tag Management: Implement and maintain internal and third-party tags for data capture across digital assets. Quality Assurance: Ensure data accuracy and integrity, troubleshoot discrepancies, and address tracking issues. Performance Measurement: Define … in complex environments using tag management systems. Strong analytical, problem-solving, and project management skills. Familiarity with data privacy regulations (GDPR, CCPA). Desirable: Working knowledge of WebSDK and Customer Journey Analytics Experience solving onsite problems using Analytics tools, including debuggers (Omnibug, Ghostery, etc.) Strategic thinker: Considers data, analytics, customer insights, and business aspects when making recommendations Knowledge More ❯

Online, SharePoint, Teams, Intune, and Defender. • Automate deployments and infrastructure using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates). • Leverage cloud-based AI tools for predictive analytics, customer insights, and operational automation. Cybersecurity • Implement and maintain security controls to protect customer data, payment systems, and business operations. • Conduct regular security audits, vulnerability assessments, and compliance checks … operations and supply chain, to align IT solutions with business needs. • Work closely with other IT team members. • Evaluate emerging technologies including AI, machine learning, and automation to enhance customer experience and operational efficiency. • Support Industry 4.0 initiatives such as smart warehousing, robotics, and real-time data analytics. Essential Requirements: A Bachelor’s degree in Computer Science or Information More ❯

the enterprise data strategy, ensuring data is a trusted, governed and value-creating asset across the business. This hybrid role combines responsibilities of a Head of Data (strategy, governance, insight enablement) with those of a Data Architect (designing scalable, secure, modern platforms and data models). Working closely with the C-Suite, data science, risk, finance and business stakeholders … Architecture & Design Own the enterprise data architecture, ensuring scalability, performance, resilience and cost efficiency. Design logical and physical data models that support loan origination, servicing, risk decisioning, finance and customer insights. Lead the migration of the legacy SQL Server data warehouse into a modernised, cloud-native architecture. Define integration patterns (APIs, ETL/ELT pipelines, streaming) across SaaS platforms More ❯

handle multiple initiatives simultaneously and meet deadlines. • Familiarity with data privacy regulations (e.g., GDPR, CCPA) and their implications on data collection and usage. Desirable • Working knowledge of WebSDK and Customer Journey Analytics • Demonstrable experience of solving onsite problems using Analytics tools, including debuggers (Omnibug, Ghostery, etc) • Strategic Thinker: Adopts a holistic perspective that considers data, analytics, customer insights More ❯

and Account Manager plays a strategic role in Cubc's Connected Services. This role will drive revenue growth by acquiring new clients, expanding existing relationships, and ensuring long-term customer satisfaction. This position combines strategic sales leadership , relationship management , and market insight to identify opportunities, close deals, and manage key accounts to achieve business objectives. Responsibilities Business Development … relationships with decision-makers and stakeholders to identify upsell and cross-sell opportunities. Manage account reviews, performance reports, and contract renewals. Resolve client issues promptly while maintaining a positive customer experience. Monitor account health metrics and proactively address risks or opportunities. Strategic & Analytical Analyse market trends, competitor activity, and customer insights to inform business strategy. Prepare regular forecasts … performance reports, and business plans. Provide feedback to leadership regarding customer needs and emerging market opportunities. Mentor junior team members and contribute to improving internal sales processes. Requirements Education & Experience Bachelor's degree in Business, Marketing, or a related field (MBA preferred). 10 years of experience in business development, sales, or account management, preferably in SaaS and ideally More ❯

to lead with vision, shape strategy, and deliver products that customers love and the business thrives on? Then this is your chance to drive Homedeal's product vision from insight to impact! About Skydreams & Homedeal At Skydreams, we build digital marketplaces to empower people making the right decisions for their homes & gardens. Homedeal is our brand and we are … who wants to build with us. About The Role As the Head of Product at Homedeal, you'll shape the overall product vision, strategy, and execution to drive both customer satisfaction and business growth. You'll lead the full product portfolio, collaborating closely with engineering, design, customer success and marketing. You'll combine strategic thinking with a hands … mindset to drive progress within squads and key projects. This role is perfect for an experienced, hands on the ball product manager who thrives in marketplace complexity and turns customer insights into meaningful solutions. We ask you to Define and execute the overall product vision and long term strategy, ensuring alignment with business objectives. Oversee the entire product development More ❯

Senior Reporting Analyst - Go-To-Market (GTM) & Customer Insights Are you passionate about transforming data into impactful insights? We're looking for a Senior Reporting Analyst to help guide key business decisions and drive strategic actions across our GTM, Product, and Customer teams. This high-visibility role will empower you to deliver intelligent, data-driven solutions that shape … business strategy and improve customer outcomes. As our Senior Reporting Analyst, you'll create and manage dashboards, investigate trends, and translate complex data into clear, actionable insights. You'll work closely with cross-functional teams to ensure our reports are reliable, accurate, and aligned with enterprise standards. This is an exciting opportunity to lead the shift from manual reporting … to AI-powered analytics within a dynamic, fast-growing organization. Key Responsibilities: Insight Delivery: Design and publish data dashboards using enterprise-level models. Transform operational data into meaningful performance insights and recommendations. Simplify complex metrics into clear stories for senior leaders to act on. Business Partnership: Serve as the primary reporting interface for GTM, Finance, and Customer teams. More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

across our digital channels through strategic site merchandising, content planning, and data analysis. Collaborating with cross-functional teams, you'll ensure products are accurately presented to deliver an exceptional customer experience and boost ecommerce performance. KEY RESPONSIBILITIES Performance Monitoring & Reporting Analyse data and optimise performance: Use analytics tools (e.g., Google Analytics, Excel) to track performance, identify trends, and implement … the E-commerce platform: Build and customise online store using Salesforce platform. Implement visual merchandising strategies: Optimise product placement, visual merchandising, and navigation to boost sales and enhance the customer journey. Develop and manage a product assortment strategy that aligns with global ecommerce goals for both .com and other digital platforms. Oversee product upload activities to ensure timely launches … and promotional tools Ensure accurate product categorization and merchandising to drive sales and improve user experience Manage and update product pages in line with sales strategy, launch calendar, and customer insights Monitor inventory and adjust merchandising in collaboration with warehouse, buying, and planning teams Oversee and improve the customer journey to boost conversion Lead development and integration of More ❯

Service Industries. Your leadership will be critical in realizing our innovative vision to deliver best-in-class AI-powered tools that reduce operational friction, optimise labour costs, and elevate customer and employee experience. As a key member of the team, you will work closely with other Product Managers who oversee the core systems, as well as delivery teams to … Product Manager to join our team. You'll own features end-to-end, from conception to delivery, and play a critical role in shaping user experience and delivering real customer value. You must be confident working cross-functionally, driving discovery and delivery, and designing high-quality solutions. The role is central to Bizimply's strategic ambition to remain the … validate solutions with real users. Own the full AI product lifecycle: discovery, prioritisation, solution design, execution, launch, and iteration. Deliver AI products that revolutionise Bizimply's existing portfolio, improving customer experience Use Figma to create wireframes, mockups, or high-fidelity flows for validation and development. Write clear PRDs, tickets, and product documentation. Use data, feedback, and intuition to continuously More ❯

Service Industries. Your leadership will be critical in realizing our innovative vision to deliver best-in-class AI-powered tools that reduce operational friction, optimise labour costs, and elevate customer and employee experience. As a key member of the team, you will work closely with other Product Managers who oversee the core systems, as well as delivery teams to … Product Manager to join our team. You'll own features end-to-end, from conception to delivery, and play a critical role in shaping user experience and delivering real customer value. You must be confident working cross-functionally, driving discovery and delivery, and designing high-quality solutions. The role is central to Bizimply's strategic ambition to remain the … validate solutions with real users. Own the full AI product lifecycle: discovery, prioritisation, solution design, execution, launch, and iteration. Deliver AI products that revolutionise Bizimply's existing portfolio, improving customer experience Use Figma to create wireframes, mockups, or high-fidelity flows for validation and development. Write clear PRDs, tickets, and product documentation. Use data, feedback, and intuition to continuously More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. About … for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users … reliability in investigation workflows You'll grow trust and build alignment with stakeholders across Technology, Operations, and Publishing . You will help shape a product culture that embraces experimentation, customer insights, and data-informed decisions. You will contribute to delivering a trusted publishing experience and support millions of global researchers. Responsibilities Develop and implement tools for internal investigations in More ❯