151 to 175 of 252 Customer Insight Jobs

Providers and Corporates Proven track record in product management, with experience in the payments industry or related sectors. Strong analytical skills, with the ability to interpret market data and customer insights to drive product decisions. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strategic mindset with a focus on innovation, customer More ❯

Providers and Corporates Proven track record in product management, with experience in the payments industry or related sectors. Strong analytical skills, with the ability to interpret market data and customer insights to drive product decisions. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strategic mindset with a focus on innovation, customer More ❯

public sector organisations. We're building on the open Matrix protocol-a decentralized standard developed by our team-to help organisations control their communication infrastructure. The Role As a Customer Success Manager (CSM) at Element, you'll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You'll be measured … by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element. You will collaborate closely with: Pre-Sales Team (Account Executives and Pre-Sales Engineers) to ensure a smooth handover into the post-sales lifecycle. Account Managers to support renewal and account growth. Technical Account Managers to resolve … technical barriers and drive adoption. Product Delivery teams to influence the roadmap and oversee customer-sponsored development projects. This is a high-impact role at the intersection of product, delivery, and customer engagement. Responsibilities Own the onboarding journey, including customer handover from Sales and the development of tailored onboarding plans. Deliver customer training sessions and workshops More ❯

the larger Comply356 group, we are currently looking for a product manager to help transform our product process from that of a small startup to one with a large customer base, and expanding team and responsibilities, while continuing to employ agile and lean principles to do so. This role will report into the SVP for the SafetyManager team. Responsibilities … of user problems through activities such as user interviews and, in consultation with design and engineering, formulate and prioritise pragmatic solutions which delight our customers. Develop and maintain the customer-facing product roadmap and internal engineering backlog, balancing the needs and desires of customers, internal business goals, technical feasibility and implementation cost. Communicate the product roadmap and set expectations … that solutions delivered meet user needs. Conduct market research to understand industry trends and the competitive landscape, in order to define strategic and market positioning. Work with Sales and Customer Success teams to develop product marketing strategies and assist in sales, deployment and customer support activities. Stream product and customer insights back into the product development process. More ❯

public sector organisations. We're building on the open Matrix protocol-a decentralized standard developed by our team-to help organisations control their communication infrastructure. The Role As a Customer Success Manager (CSM) at Element, you'll lead the post-sale customer relationship, ensuring our customers achieve tangible value from our products and services. You'll be measured … by customer satisfaction, adoption, and retention, working across functions to help customers meet their business objectives while championing their needs within Element. You will collaborate closely with: Duration: This is a 6-month fixed-term role to cover a period of leave, with the possibility of becoming permanent if it's a great fit and circumstances allow. Pre-Sales … sales lifecycle. Account Managers to support renewal and account growth. Technical Account Managers to resolve technical barriers and drive adoption. Product Delivery teams to influence the roadmap and oversee customer-sponsored development projects This is a high-impact role at the intersection of product, delivery, and customer engagement. Responsibilities Own the onboarding journey, including customer handover from More ❯

Job Title: Customer Marketing Campaign Manager Client Location: London - Hybrid Starting: Nov/Dec 2025 Pay: £205–£238 per day (LTD, inside IR35) Hours: Full-time Duration: 12 months Job Description: Partnering with Aquent, a globally recognized financial services organization is seeking a dynamic and innovative marketing professional to join their impactful team. This is an exceptional opportunity to … shape the future of customer engagement and retention on a global scale. If you are a proactive marketing manager who thrives in a fast-paced, high-visibility environment and enjoys collaborating with a diverse group of colleagues and clients, you will find a rewarding home here. You'll be instrumental in developing and delivering cutting-edge customer marketing … programs that directly accelerate business targets and drive significant customer value worldwide. This is a 12 month hybrid contract, offering £205–£238 per day (LTD, inside IR35). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

designed, automated, and targeted to maximise results. Key responsibilities include: CRM strategy and execution: Own the end-to-end CRM roadmap, building campaigns and automations that support the full customer lifecycle across B2B and B2C audiences. Data-driven optimisation: Use segmentation, customer insights, and testing to design effective user journeys, continuously improving campaign performance. CRM platform expertise: Manage … and optimise marketing automation tools, primarily HubSpot, and leverage technical capabilities to improve workflows and reporting. Cross-functional collaboration: Partner with product, sales, customer success, and marketing teams to understand their needs and translate them into CRM-driven processes and campaigns. Reporting and analytics: Monitor campaign performance, track KPIs, and provide insights to guide future strategy and optimisation. The … ideal candidate will have: 4+ years’ experience in CRM or marketing automation roles, with proven success designing and executing end-to-end customer journeys. Deep technical expertise with CRM platforms, preferably HubSpot. Strong analytical skills, including experience with Excel and data wrangling; SQL skills are a plus. A test-and-learn mindset, using data and insights to optimise workflows More ❯

Bridgepoint, we are rapidly scaling across the UK and EU. With over 1,200 clients, including major corporations, financial institutions, charities, and public sector bodies, we deliver actionable political insight through advanced monitoring platforms, data-driven analysis, and AI-powered tools. As we deliver on an ambitious and transformational product roadmap, we’re seeking a Product Marketing Manager to … in the market. You’ll translate complex innovations into clear, compelling value stories that resonate with our customers—driving awareness, engagement, and growth as we scale. Key Responsibilities Market Insight & Positioning Build a deep understanding of our market, customers, and competitors to inform positioning and messaging. Develop clear, differentiated value propositions tailored to key customer segments. Turn insights … enablement tools—including pitch decks, product sheets, FAQs, and competitor analysis to empower the commercial team. Align messaging across marketing and sales touchpoints to ensure consistent communication throughout the customer journey. Support the commercial team in identifying and executing opportunities to increase engagement and adoption. Collaboration & Communication Act as a bridge between Product and Marketing, ensuring that customer More ❯

Bridgepoint, we are rapidly scaling across the UK and EU. With over 1,200 clients, including major corporations, financial institutions, charities, and public sector bodies, we deliver actionable political insight through advanced monitoring platforms, data-driven analysis, and AI-powered tools. As we deliver on an ambitious and transformational product roadmap, we're seeking a Product Marketing Manager to … in the market. You'll translate complex innovations into clear, compelling value stories that resonate with our customers-driving awareness, engagement, and growth as we scale. Key Responsibilities Market Insight & Positioning Build a deep understanding of our market, customers, and competitors to inform positioning and messaging. Develop clear, differentiated value propositions tailored to key customer segments. Turn insights … enablement tools-including pitch decks, product sheets, FAQs, and competitor analysis to empower the commercial team. Align messaging across marketing and sales touchpoints to ensure consistent communication throughout the customer journey. Support the commercial team in identifying and executing opportunities to increase engagement and adoption. Collaboration & Communication Act as a bridge between Product and Marketing, ensuring that customer More ❯

of a product or a set of complex product features. This individual is responsible for crafting and executing a commercially successful product strategy, informed by both qualitative and quantitative customer insights. Operating with minimal supervision, the role involves leading cross-functional project execution and driving measurable product outcomes. They will build strong relationships with technology teams to identify and … implement solutions that address customer needs. They will be recognised as a key stakeholder in evaluating and providing feedback on new feature proposals. Works in partnership with Technology to build prototypes and solve complex design challenges using agile methodologies. This position demands strategic thinking, a strong customer focus, and the ability to deliver impactful product solutions in a … dynamic and fast-paced environment. Responsibilities Understands customer needs and market trends through direct engagement and analysis. Liaises with stakeholders and users of the system to understand and prioritize requirements Develops and subsequently owns the short- and long-term roadmap for the product Aligns team efforts to deliver customer-centric solutions and segment-specific strategies. Uses data and More ❯

global enterprise sales teams to develop tools, training, and collateral that drive adoption and revenue. Translate technical product functionality into clear, sales-ready messaging for institutional clients. Market Research & Customer Insights Conduct qualitative and quantitative research to understand market trends, customer needs, and product-market fit. Identify gaps in client workflows and translate insights into actionable marketing strategies. More ❯

global enterprise sales teams to develop tools, training, and collateral that drive adoption and revenue. Translate technical product functionality into clear, sales-ready messaging for institutional clients. Market Research & Customer Insights Conduct qualitative and quantitative research to understand market trends, customer needs, and product-market fit. Identify gaps in client workflows and translate insights into actionable marketing strategies. More ❯

ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Aufgaben Join our dynamic team as a Customer Technology Advisor and become an integral part of our Go-To-Market team. In this role, you will not only shape the future of technology solutions but also make … a meaningful impact on the success of our customers and Kyndryl as a whole. Working hand in hand with our Kyndryl Consult and Customer Partners, you will leverage your technical and solution expertise to develop profitable deals that drive our customer's success. As a Customer Technology Advisor, you won't just be another advisor; you will … engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. Focus area for the role of a Customer Technology Advisor Mainframe will be to define and implement mainframe modernization strategies of our customer's mainframe application portfolios aiming at a future-proof, performing and cost-efficient More ❯

the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays a crucial role in delivering trusted, innovative security solutions and exceptional customer experiences. As the Support Team Lead , youll support the Head of Support in overseeing the day-to-day operations of three sub-teams, ensuring service excellence, smooth communication, and … consistent delivery against KPIs and SLAs. Key Responsibilities Team Oversight & Daily Operations Manage and support the Customer Insights , Customer Resolution , and BPO/QA teams (8 team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement … solutions that enhance quality, efficiency, and the customer experience. Coach and support team members and line managers to drive performance and engagement. Cross-Department Support Monitor departmental SLAs and KPIs (e.g. CSAT, complaint resolution times, QA pass rates). Produce and maintain reports on quality, escalations, and team performance. Collaborate with development teams to test and validate updates to More ❯

Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the customer base, and outperforming competitors. Key Responsibilities: Collaborate with commercial, marketing, and loyalty teams. Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement. Analyse customer journeys, trends, and segmentation to generate actionable insights. Must have Skills & Experience: Proven experience enhancing customer strategy. Strong Python and SQL skills. Experience with cloud platforms, preferably GCP. More ❯

world, so we need a product leader who thrives in ambiguity, makes smart calls quickly, and builds teams that can do the same. What you'll do: Embed our customer led growth strategy by incorporating deep customer insights and engagement into product planning and prioritisation across your team. Collaborate with our C Suite on our product strategy, including … collaborative and inclusive work culture. A track record of delivering intuitive technology products in the innovation space with an emphasis on B2C and B2B. Strategic thinking grounded in user insight, competitive awareness and commercial context. Embrace collaborative relationships with strategic partners and key customers to discover customer insights. Strong communication and storytelling skills - you bring people on the More ❯

Job Description As a Senior User Experience Researcher within the business accelerator team, you will work alongside design, product, content, and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products, working with stakeholders across functions and levels to have an impact at all stages … manage new consumer and business-facing products and solutions. We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences. Culture is important to us … customers. We are looking for a Senior User Experience Researcher to join us. In this role, you will be working alongside design, product, content and engineer committed to creating customer-led products and services. You will play a critical role in creating useful and customer focused products. You will work with stakeholders across functions and levels and have More ❯

into functional and technical designs. Configure and customise Dynamics 365 CE to meet client-specific business requirements. Deliver end-to-end solutions across one or more core modules (Sales, Customer Service, Field Service, Marketing/Customer Insights). Support Power Platform integrations (Power Apps, Power Automate, Power BI) to enhance solution functionality. Skills & Experience Proven experience as a More ❯

with carrier networks and customs systems. Key Responsibilities Define and own the product vision, strategy, and roadmap for a global SaaS logistics platform. Conduct in-depth market, competitor, and customer research to uncover unmet needs. Translate business and customer insights into actionable product requirements and prioritised roadmaps. Lead cross-functional teams through the full product lifecycle, from ideation … to launch and optimisation. Manage regional localisation, ensuring the platform meets global compliance and integration standards . Collaborate with Sales, Marketing, and Customer Success to drive adoption and retention. Define and monitor key metrics such as usage, ARR growth, churn, and NPS to guide decisions. Foster a culture of experimentation, innovation, and data-driven development. About You We’re … driving innovation within the logistics industry, on a truly international scale. If you’re ready to take ownership of a global product that’s transforming logistics through technology and insight, we’d love to hear from you. Apply today to become our next Global SaaS Product Manager and help define the future of global logistics. More ❯

platform and manage the migration path of all customers onto the new platform Manage, coach the direct reporting Product Managers Align product planning and execution with strategic goals and customer insights Prioritise product initiatives based on value, feasibility, risk, and customer demand Drive the evolution of Workspace (checklists, triage, dashboards) and One Vixio (navigation, search, user UX) Ensure More ❯

exciting space that is at the center of eCommerce AI applications, and the Product Marketer in this role is going to be expected to keep up with trends, research customer needs, refine positioning and product categorization to always be relevant in the market. As a Senior individual contributor reporting into the Director of Product Marketing, this is a highly … of the product, aligning its capabilities with market requirements. Support the Product Management team in defining and prioritizing the product roadmap Market Analysis and Positioning : Continuously analyze market trends, customer insights, and Mirakl deals to refine and enhance product positioning. Keep in touch with key analysts in our space by briefing them on our product suite’s capabilities and … evolution. Content and Messaging : Craft compelling narratives and marketing materials that highlight the unique value propositions of Mirakl’s solutions, such as blog articles, customer stories and more. Product Launch Leadership : Spearhead the launch strategy, planning and execution of new products and features withing scope, and ensure alignment across global markets Sales Enablement : Equip the sales and customer More ❯

of your connected life. We've been awarded the UK's best network for the last 10 years. It's central to our vision – to be the most personal customer-focused technology company in the UK. That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run … we're going and what we're going to do. Want to join in? The Scope As a Service Designer, you will play a critical role in shaping impactful customer- and guide-centric solutions that seamlessly align with business goals and operational realities. By leveraging your expertise in user centred design and service innovation, you will drive the creation … of meaningful experiences that deliver value for both customers and the organization. You will provide impartial and objective assessments of customer and guide experiences, ensuring that gaps and opportunities are identified and addressed. This Service Designer role involves designing and delivering engaging customer and guide experiences as well as facilitating walkthroughs of those experiences for senior stakeholders, up More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. Translate market trends and customer insights into actionable product improvements. Lead cross-functional projects to launch new products and optimize existing ones. Support strategic accounts through implementation and ongoing technical guidance. Own and maintain … the ability to identify opportunities and solve problems proactively. Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯