76 to 79 of 79 ITIL Certification Jobs

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus … detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned … service(s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with More ❯

Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯

Change/Service Manager. ITIL Accredited. Umbrella Engagement. 3 days on site per week in NW. Must have outstanding stakeholder skills. 3- 6 Month engagement. £575/day. Looking for an ITIL accredited Change Manager - will need to have significant experience in all aspects of Change Management - chairing CABS etc - will need to have worked within a fast … paced Small/Medium sized organisation going through an IT Transformation Programme. May also suit a Service Manager or a Hands on Service Delivery Manager with ITIL Change experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all More ❯

Sector & Not-for-Profit team are working closely with a really interesting Civil Service organisation that works to support everyone with managing their money. They are looking for an ITIL qualified Lead Change & Release Manager who has managed business change and IT releases for a complex organization and who can effectively communicate with stakeholders at all levels. Responsibilities Controlling … are understood, communicated and service outages are minimised Co-ordinating with stakeholders across the supplier ecosystem, both internal and external Ensure new releases and processes are in line with ITIL standards Taking ownership of the Emergency Change Processes - working effectively with the incident management team to mitigate any issues Qualifications Experience delivering change within a multi-supplier outsourced model … creating associated change management documentation Experience working in enterprise scale transition teams all working to ITIL standards Understanding of the Business Drivers of change and the business impact of change in a multi-supplier IT estate Experience establishing change processes following ITIL frameworks A strong ability to communicate and influence senior stakeholders across a complex estate What You More ❯