Technical Support Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Cheltenham, ENG, GB, Gloucestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
troubleshooting and firewall support Monitor, manage and update support tickets to ensure excellent customer service Maintain accurate technical documentation and knowledge base articles Support Microsoft-based environments and business-critical applications Work closely with colleagues to deliver proactive IT solutions and minimise downtime Contribute to ongoing service improvements … Support Engineer or Service Desk role Strong knowledge of Windows operating systems and desktop support Experience troubleshooting hardware, software and networking issues Understanding of Microsoft technologies and business applications Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous Experience working within a helpdesk or managed ...