Birmingham, England, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
and technical partners, helping shape the functional specifications that will inform system configuration and implementation. Beyond the ERP programme, you will also help embed a more structured approach to process documentation and improvement across the organisation, building a foundation of operational competence that will benefit the business long term. About the role Key accountabilities: Work collaboratively with business … teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations—especially where knowledge is fragmented or undocumented. Identify opportunities for processimprovement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business. Work with stakeholders and project teams to design ‘to-be’ business processes and workflows aligned to business objectives, operational needs, ERP capabilities More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
and technical partners, helping shape the functional specifications that will inform system configuration and implementation. Beyond the ERP programme, you will also help embed a more structured approach to process documentation and improvement across the organisation, building a foundation of operational competence that will benefit the business long term. About the role Key accountabilities: Work collaboratively with business … teams to uncover, map, and document existing ('as-is') business processes, systems, and touchpoints, using clear, detailed and visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for processimprovement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business needs; problems and opportunities, surfacing improvement opportunities. Identify business value; benefit; usefulness and importance to business. Work with stakeholders and project teams to design 'to-be' business processes and workflows aligned to business objectives, operational needs, ERP capabilities More ❯
value. You ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & ProcessImprovement Take ownership of our internal business systems … and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft … governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL). More ❯
Royal Tunbridge Wells, Kent, United Kingdom, Southborough
Vermelo RPO
value. You’ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & ProcessImprovement Take ownership of our internal business systems … and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft … governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL). More ❯
strategic enterprise integration and alignment of processes, data, and systems that impact a given business unit and or functional area. Responsible to analyze and define technical solutions and recommend process changes or enhancements to meet business unit needs for continuous improvement initiatives. Essential Responsibilities Business Integration: Primary business area owner for processes, data, reports, testing, testing coordination/… defect resolution/troubleshooting, training, education or communication material for process or application updates or enhancements. Acts as a key liaison between business units. Business Process Design, Data Management, and Governance: Enforces established change controls for enterprise process design documentation, role assignments, performance measures, reports, and training and education materials. Maintains and applies current knowledge of functional … technical and industry trends. Accountable for designing business rulesets/roles that meet compliance requirements and end user needs. Facilitates enterprise data management disciplines and process adherence across business areas. Troubleshoots and ensures problem resolution. Value Realization: Routinely tracks and measures process effectiveness, efficiency, and adherence across departments within a given business area. Assembles and leads teams utilizing More ❯
that will support future growth and lasting community impact. The Role Reporting to the Directors, you'll play a pivotal role in coordinating strategic planning, performance reporting and business improvement activity. This is a hands-on and varied position where you'll help ensure the organisation stays on track to achieve its objectives. Key responsibilities include: Supporting the development … and performance updates Gathering, analysing and interpreting data to support decision-making Assisting with forecasting, budgeting and resource planning Supporting risk management, compliance and governance processes Identifying opportunities for processimprovement and efficiency gains Helping embed consistent project planning and reporting frameworks across teams About You You'll be someone who thrives on organisation, structure and continuous improvement … level reports Strong stakeholder management and collaboration skills Competence with Excel, Word and other reporting tools Desirable: PRINCE2 or Six Sigma qualification (or equivalent experience in structured project/processimprovement) Experience within housing, property, or the public sector Why Join? Join an organisation with a strong social purpose and clear growth trajectory The opportunity to make your More ❯
the office)£45,000 – £55,000 (12-Month FTC) REED Technology are working with a client in Ipswich who are seeking a Project Manager with a strong focus on processimprovement and governance to join their Technology team on a 12-month fixed-term contract. You’ll lead a range of technology and business change initiatives, ensuring projects … who thrives on driving structure, collaboration, and accountability — particularly within CRM and system change environments . Key Responsibilities Lead and manage technology and business change projects, ensuring effective governance, process alignment, and delivery outcomes. Drive consistency and accountability through structured project governance frameworks. Collaborate with stakeholders across Technology, Operations, People, and Finance to deliver process improvements and system … alignment between evolving priorities and delivery plans, ensuring projects contribute to strategic goals. Skills & Experience Essential: Proven experience managing technology or business change projects, with a strong focus on process and governance . Hands-on experience delivering CRM system projects or similar business-critical platforms. Strong understanding of project lifecycle management, stakeholder engagement, and change delivery. Confident using project More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
KSEYE Group
improved operational performance, the company is now seeking to employ a junior/graduate level developer to work closely with the Head of Operations and support the streamlining and process establishment of the Operations team and wider company. Job Summary: As a junior developer for KSEYE, you will be responsible for driving operational excellence by identifying, planning, and executing … business process improvements through our systems and bespoke in-house software. You will work closely with cross-functional teams to analyse, design, and implement changes and implement, where suitable, AI and automation to existing processes and systems. Responsibilities Assist in developing and maintaining AI-driven chatbot scripts to support customer service, broker communication, and internal query automation. Collaborate with … intranet, ensuring accurate content, smooth functionality, and a positive user experience for staff and partners. Demonstrate a commitment to quality by applying industry best practices in all development and processimprovement activities. Ensure that solutions are robust, secure, and maintainable, with appropriate documentation and testing standards embedded throughout the lifecycle. Integrate AI tools and APIs (such as OpenAI More ❯
challenge feedback, optimize business architecture, and identify opportunities for transformation. Lead development initiatives, collaborating with engineering and delivery teams to ensure business requirements are accurately captured and implemented. Promote processimprovement, automation, and innovation, especially in accounting workflows, reconciliations, and reporting. Facilitate strategic discussions around future areas of transformation, positioning Coforge as a long-term partner in operational … modeling. Basic familiarity with SQL queries; technical depth not required but ability to interpret data is essential. Limited prior experience in AI or automation, but openness to innovation and processimprovement is expected. Excellent communication and stakeholder management skills, with the ability to instill confidence in global banking teams. Strategic mindset with the ability to evangelize product value More ❯
challenge feedback, optimize business architecture, and identify opportunities for transformation. Lead development initiatives, collaborating with engineering and delivery teams to ensure business requirements are accurately captured and implemented. Promote processimprovement, automation, and innovation, especially in accounting workflows, reconciliations, and reporting. Facilitate strategic discussions around future areas of transformation, positioning Coforge as a long-term partner in operational … modeling. Basic familiarity with SQL queries; technical depth not required but ability to interpret data is essential. Limited prior experience in AI or automation, but openness to innovation and processimprovement is expected. Excellent communication and stakeholder management skills, with the ability to instill confidence in global banking teams. Strategic mindset with the ability to evangelize product value More ❯
Warwick, Warwickshire, England, United Kingdom Hybrid / WFH Options
Pontoon
optimize systems. Analytical Problem Solver: Ability to analyze complex issues, identify opportunities, and communicate solutions effectively. Governance and Catalogues: Experience in implementing data sharing controls and developing data catalogues. ProcessImprovement: Skilled in identifying gaps and designing enhancements for better operations and user experiences. Testing and Quality Assurance: Familiarity with validating technical solutions to ensure they meet user … Knowledge of NESO operations or similar organizations within the energy sector. Experience with data catalogue development and governance. Exposure to user experience design principles for improved usability. Familiarity with processimprovement initiatives to optimize workflows. Understanding of industry change drivers and their impact on data and systems. Why Join Us? This is an exciting opportunity to be part More ❯
open actions for the customer following established processes. Communicate workflow inefficiencies across teams and make recommendations for improving operational/system effectiveness. Identify and communicate opportunities where solutions/processimprovement can be realized through the application of technology. Provide the customer with ongoing processimprovement suggestions Coordinate new and existing customer implementations, aligning internal resource More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Bangura Solutions
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services. Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service … operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions. Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives. Ensure projects are well … managed, and aligned with the Council’s strategic objectives and priorities. Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities. Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration. Facilitate stakeholder engagement and workshops to validate processMore ❯
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services. Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service … operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions. Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives. Ensure projects are well … managed, and aligned with the Council’s strategic objectives and priorities. Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities. Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration. Facilitate stakeholder engagement and workshops to validate processMore ❯
excel as a Finance Transformation Manager, you will bring proven expertise gained from working within banking or financial services environments. Your background should include hands-on involvement in finance processimprovement projects where you have applied technology solutions to streamline operations. You will possess strong interpersonal skills that enable you to collaborate effectively with both clients and colleagues … of regulatory requirements affecting the . Key experience required: Demonstrated understanding of current banking industry trends as well as regulatory frameworks impacting financial services organisations. Proven experience in finance processimprovement initiatives including financial reporting optimisation, transactional processing enhancements, or financial planning & analysis automation. Familiarity with finance transformation technologies such as enterprise resource planning (ERP) systems, data analytics More ❯
IS Project Manager, you’ll act as the vital link between the IS function and the wider business. You’ll scope, plan, and deliver a portfolio of technology and processimprovement projects -ensuring each is completed on time, within budget, and to scope. Key responsibilities include: Leading the delivery of complex infrastructure, systems, and digital initiatives. Partnering with … management experience (PRINCE2, PMP, or equivalent). Experience working within the manufacturing industry Demonstrable experience leading IT projects (including infrastructure and software deployments) Strong stakeholder and budget management skills. Processimprovement knowledge (Lean, Six Sigma, or similar). Excellent communication, problem-solving, and analytical skills. Flexibility to travel to UK sites as required. A full UK driving licence. More ❯
to make measurable improvements to systems, processes, and performance. What You'll Be Doing Auditing and optimising the company's internal technology stack (mainly M365 and Azure). Leading processimprovement initiatives across all departments - identifying inefficiencies, streamlining workflows, and introducing best practice frameworks like Lean or Six Sigma . Challenging current ways of working and driving change … Bringing innovation and structure to a business that's scaling rapidly through both organic growth and acquisition. What We're Looking For 10+ years in IT leadership, operations, or processimprovement roles. Experience in an MSP or IT services environment preferred, but not essential. Strong track record of process transformation and change management. Comfortable working in a … Irish company, work directly with the CEO and senior leadership team, and have a real, tangible impact on how the business operates. If you're someone who loves driving improvement, enjoys autonomy, and wants to be part of a company on an upward trajectory, this could be the perfect next step. CLICK APPLY TO BE IMMEDIATELY CONSIDERED OR REACH More ❯
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
telephone system and other integrated systems. Manage system upgrades, configuration, and maintenance to align with business requirements and regulatory standards. Analyse clinical and administrative workflows to identify opportunities for processimprovement using IT solutions. About us Elmham Group of Practices (EGoP) is a GP Surgery in rural Mid-Norfolk serving a population of 10,000 patients across two … telephone system and other integrated systems. Manage system upgrades, configuration, and maintenance to align with business requirements and regulatory standards. Analyse clinical and administrative workflows to identify opportunities for processimprovement using IT solutions. IT support and infrastructure Provide technical support for all hardware and software issues, either by resolving them directly or by escalating to third-party … policies. Oversee the quality and accuracy of all data within the clinical system, providing advice and training to staff. Generate regular and ad-hoc reports for clinical audits, quality improvement initiatives (e.g., QOF), and internal performance management. Implement and maintain robust business continuity and disaster recovery procedures. Clinical system management Manage the day-to-day operation of the practice More ❯
also encompasses compliance, facilities, health and safety and marketing, working in a fast-paced recruitment environment. A great opportunity for someone with a keen interest in technology, data, and processimprovement to learn and develop on the job. You’ll gain hands-on experience supporting ICT systems, data protection compliance, and general operational processes. You’ll play a … desks ensuring DSE and H&S compliance Support staff with ICT and operational queries to resolution Collaborate with our MSPs, and relevant stakeholders to support timely resolution of issues, process improvements, efficiencies and business continuity Ensure all leaver offboarding processes adhered to and documented Accurately maintain the asset register and retire assets and electronic equipment in line with GDPR … a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties. Skills, experience, qualifications required Interest in technology, data, and processimprovement Strong administrative skills, accuracy and attention to detail Comfortable learning new software and systems Logical and process-oriented mindset Resilient, positive, proactive, and adaptable approach Excellent More ❯
Process Excellence Consultant (Six Sigma/SAP S/4HANA or ERP business process) Are you passionate about streamlining processes, driving efficiency, and making real impact through data and design We’re looking for a Business ProcessImprovement Specialist to join our Client’s Centre of Process Excellence — someone who can turn complexity into clarity … and help shape how we work across a global SAP S/4HANA transformation. What You’ll Do Deliver process improvement. Map, design, and optimize end-to-end business processes across key functions. Partner with stakeholders to define requirements, drive change, and ensure process excellence across the SAP landscape. Use BPM tools to model and improve process flows that make teams faster and smarter. Champion best practices and build a culture of continuous improvement. What You Bring Proven experience in process mapping, analysis, and improvement . Good understanding of Lean/Six Sigma methodologies (Green Belt or above ideal). Exposure to SAP S/4HANA or other major ERP transformations. Confident facilitator and More ❯
customer engagement, account hygiene, and internal alignment are executed with excellence. You will manage the operational components of the customer lifecycle - from onboarding through to renewal - ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, analytical, and proactive, with strong operational discipline and the ability to balance customer success with delivery oversight. … accuracy in client interactions, issue resolution, and documentation. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution. A mindset focused on processimprovement and cross functional collaboration. Experience and Qualifications Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong stakeholder management skills, able … workstreams, identify dependencies and mitigate delivery risks. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution, with a mindset focused on processimprovement and cross functional collaboration. Solution oriented, with the ability to "get into the weeds" of the product features to troubleshoot and problem solve effectively. Benefits As you More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
Role: Global Process Owner Salary/Rate: £71-81 per hour inside IR35 Location: Hybrid London/ReadingContract Duration: 12-months We are currently looking for a Global Process Owner (P2P) for our government client. This Global Process Owner (P2P) role is hybrid , based between 2 days per week on site and the remainder of the week … London or Aldermaston , near Reading, as preferred, with additional occasional on-site meetings as required. This position will eventually relocate to Green Park, Reading. The contract for the Global Process Owner position is for 12-months , with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of … understanding of UX & user-centred design Direct experience with Jaggaer or similar procurement/commercial systems Experience in transformation programmes Excellent communication & presentation Commercial transformation in immature workflow/process environments Analytical & problem-solving Excellent writing & editing Able to conduct/analyse user research & usability tests Prioritisation & decision-making under pressure Complex process mapping & engineering Proven track record More ❯
Role: Global Process Owner Salary/Rate: £71-81 per hour inside IR35 Location: Hybrid London/Reading Contract Duration: 12-months We are currently looking for a Global Process Owner (P2P) for our government client. This Global Process Owner (P2P) role is hybrid , based between 2 days per week on site and the remainder of the … London or Aldermaston , near Reading, as preferred, with additional occasional on-site meetings as required. This position will eventually relocate to Green Park, Reading. The contract for the Global Process Owner position is for 12-months , with potential to extend, operating inside IR35. Security Clearance: Security Check ('SC Clearance') This role is inside IR35 - Due to the service of … understanding of UX & user-centred design Direct experience with Jaggaer or similar procurement/commercial systems Experience in transformation programmes Excellent communication & presentation Commercial transformation in immature workflow/process environments Analytical & problem-solving Excellent writing & editing Able to conduct/analyse user research & usability tests Prioritisation & decision-making under pressure Complex process mapping & engineering Proven track record More ❯