antivirus updates. Analyze security system infrastructure performance and recommend improvements. Troubleshoot, maintain integrity and configure components along with implementing operating systems enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Perform IAVA updates and patching to ensure compliance with Information Assurance (IA) standards. Apply Security Technical Implementation Guides … platforms similar to Dell EqualLogic and Dell Powervault. Analyze requirements of future deployments and make recommendations for IT infrastructure including all hardware and software required fulfill those requirements. Perform rootcauseanalysis on significant issues across all tiers of support. Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity More ❯
Reigate, Surrey, England, United Kingdom Hybrid / WFH Options
Client Server Ltd
Other responsibilities will encompass, proactive monitoring of production environments, design and implementation of automation and processes to improve efficiency and effectiveness, taking a lead in incident response, troubleshooting and rootcauseanalysis activities to mitigate future issues. You'll collaborate with senior business stakeholders to gather requirements, address concerns and provide updates on projects and systems status More ❯
Provide daily administration of the Windows based Virtual Machines and AECC services. -Harden the Windows based services per commercial best practices and the required government cybersecurity controls. -Troubleshooting and rootcauseanalysis of any Windows issues. -Coordinate and perform major OS version upgrades of virtual machines needing upgrades. -Develop and maintain system, infrastructure, and process documentation (system More ❯
of GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, rootcauseanalysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing initiatives: coaching, fitness sessions, webinars, Wellbeing day Subsidised gym More ❯
to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full More ❯
. Excellent written and verbal communication skills . Proficient JavaScript skills to support technical testing. The ability to define detailed test specifications from project requirements and user stories. Strong rootcauseanalysis and problem-solving capabilities . Excellent organisational and time management skills , with a proven ability to juggle multiple priorities. Demonstrated people development skills , including coaching More ❯
arena that arise. When issues, incidents, and/or problems arise, the Senior Network Engineer drives the situation and oversees the Networking team's troubleshooting and problem resolution, including RootCauseAnalysis (RCA). The Senior Network engineer is responsible for ensuring the Networking team as a whole produces and maintains documentation of the network systems(s … IISRP, OSPP, PC, QoS, STP, VPC, VRF). Shall have 5 or more years' of demonstrated understanding and hands-on experience in the following networking concepts: network traffic flow analysis, network management, network topology design, network security, performance, high availability, load balancing, and fault tolerant architectures. Shall have 5 or more years' of experience working with secure encrypted networking More ❯
gather information, contribute and expedite queries/issues raised by business units, perform trend analysis. Lead and report on Major Incidents and Problem investigation, collaborating and actively contributing to rootcauseanalysis and resolution. Managing all operational issues with each warehouse (Blyth, Vineland, Shanghai), local teams (Brazil, Russia, Mexico, Korea, Japan), Third Party Partner Services, Integrations teams More ❯
/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and rootcauseanalysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT More ❯
/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and rootcauseanalysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT More ❯
ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring rootcauseanalysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Corelight, Inc
playbooks for SOC/IR workflow automation based on Corelight data Ad-hoc (as requested) written summary reports on equipment and security problems Technical input to major service outage rootcauseanalysis and corrective action reports Leading project status meetings and wrap-up/post-mortem meetings Some on-site work required Qualifications: US Citizen TS/ More ❯
for service to service calls. Key job responsibilities Technical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services • Perform comprehensive troubleshooting and rootcauseanalysis for technical challenges • Provide timely and effective support through ticket management and customer communication Software Development and Maintenance • Develop and implement operational tools and automation More ❯
Environment. Apply DISA STIG compliance controls to secure systems. Responsible for daily system monitoring, security, server health, resources and log management of Linux and Windows systems. Troubleshoot and perform rootcause analysis. This includes troubleshooting any and all issues with system configurations, backups, files systems, and user access. Support RHEL platforms hosting applications, operations and sustainment systems, and … and established goals to meet outlined objectives. Provide direction to employees according to established policies and management guidance. Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives. Work under only general direction. Independently determine and develop an approach to More ❯
Skelmersdale, Lancashire, England, United Kingdom Hybrid / WFH Options
Victorian Plumbing Ltd
monitor releases in CI/CD pipelines for all our software delivery Verify cross-browser and cross-device compatibility, ensuring flawless experiences everywhere Collaborate in code reviews and perform root-causeanalysis of defects and failures Partner with developers on TDD/BDD practices, helping embed quality into the codebase from the start Propose and implement improvements More ❯
ambiguity associated with working in a fast-paced environment Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity Expertise in analysing, troubleshooting, and automating rootcauseanalysis and mitigation of incidents impacting large-scale distributed systems. Ability to travel to customer site on a regular basis in South West UK PREFERRED QUALIFICATIONS More ❯
development of automated test frameworks to support scalable validation and continuous integration • Collaborate with hardware, firmware, software, and platform teams to define validation coverage, interfaces, and testability hooks • Own rootcauseanalysis and debug strategy for complex, cross-subsystem integration issues originating from the production fleet • Lead and execute hands-on system testing, and participate in the More ❯
project scenarios Plan and manage SAP systems maintenance schedule Involved in planning and testing of the DR Deep understanding of SAP best practices on Backup and Recovery Troubleshooting and rootcauseanalysis Implementation, upgrade and support of the latest SAP systems versions, running on Windows/Linux OS and HANA/Oracle/SQL Server Understanding of More ❯
Coalville, Leicestershire, East Midlands, United Kingdom
Ibstock PLC
the working group, ensuring cross-departmental collaboration and accountability. Drive a culture of continuous improvement by identifying inefficiencies, analysing data and implementing solutions to improve machine reliability. Drive structured rootcauseanalysis (RCA) processes to eliminate recurring failures and establish sustainable corrective actions. Partner with safety, maintenance, engineering, production, and quality teams to align reliability initiatives with More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and rootcauseanalysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go More ❯
consumption for senior management. Incident Response and Troubleshooting: Respond quickly to data center incidents, diagnosing and resolving issues with HVAC systems, electrical distribution, generators, and other critical infrastructure. Lead rootcauseanalysis efforts for any infrastructure failures, ensuring timely corrective actions are taken to minimize downtime. Develop and maintain disaster recovery plans and procedures, particularly around power More ❯
or equivalent experience Experience : Required: Proven experience in leadership and management Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable to all levels of the organization. More ❯
Sussex, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Muskego, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Brookfield, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯