to the following protocols: OSPF, BGP, MPLS, VRF's, VPN's Support technical exchange meetings to help resolve other ISP and application owner issues. Support problem management to conduct rootcauseanalysis of recurring issues. Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages. Collaborate with IT staff on projects … and initiatives. Work with corresponding technical support teams as required to resolve network traffic concerns. Utilize monitoring tools and log collectors to provide in-dept analysis of traffic anomalies and issues. Candidate will be on call after hours on a rotational basis. Not required but experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and More ❯
Reigate, Surrey, England, United Kingdom Hybrid / WFH Options
Client Server Ltd
Other responsibilities will encompass, proactive monitoring of production environments, design and implementation of automation and processes to improve efficiency and effectiveness, taking a lead in incident response, troubleshooting and rootcauseanalysis activities to mitigate future issues. You'll collaborate with senior business stakeholders to gather requirements, address concerns and provide updates on projects and systems status More ❯
and objectives, while complying with the network architecture and design standards Produce SELC project artifacts such as requirements, design documents, diagrams, and other required documentation Troubleshoot network incidents, providing rootcauseanalysis and documenting information in tickets and knowledge repositories Assist with development and execution of test plans and supporting documentation for network configuration upgrades, additions, or More ❯
and build environments using Infrastructure as Code with Terraform and configuration management tools like Ansible Automating repetitive tasks to eliminate toil and drive consistency + repeatability Incident response and root-causeanalysis, support a blameless post-mortems culture Performs other job-related duties as assigned Cloud Systems Engineer Experience, Education, Skills, Abilities requested: Active TS/SCI More ❯
Provide daily administration of the Windows based Virtual Machines and AECC services. -Harden the Windows based services per commercial best practices and the required government cybersecurity controls. -Troubleshooting and rootcauseanalysis of any Windows issues. -Coordinate and perform major OS version upgrades of virtual machines needing upgrades. -Develop and maintain system, infrastructure, and process documentation (system More ❯
of GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, rootcauseanalysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing initiatives: coaching, fitness sessions, webinars, Wellbeing day Subsidised gym More ❯
robust Software Quality plans, documents, checklists and training materials. The candidate must have prior experience managing budget and schedule (EVMS). Provide senior technical oversight for problem resolution activities, rootcauseanalysis and preventive/corrective action implementation. Work within multiple security classifications with team members located at multiple sites. Support development of software metrics. Support status … working within an Agile/SAFe environment (fast-paced/incremental development/delivery) with focus on first time quality. Experience with Jira, Confluence, Cameo, DOORS, Gitlab, and static analysis tools Preferred Qualifications: Earned Value Management System ( EVMS) experience and Work Package Lead (WPL) experience Excellent presentation/communication skills. Experience with and/or familiarity with DevStar and More ❯
to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full More ❯
. Excellent written and verbal communication skills . Proficient JavaScript skills to support technical testing. The ability to define detailed test specifications from project requirements and user stories. Strong rootcauseanalysis and problem-solving capabilities . Excellent organisational and time management skills , with a proven ability to juggle multiple priorities. Demonstrated people development skills , including coaching More ❯
arena that arise. When issues, incidents, and/or problems arise, the Senior Network Engineer drives the situation and oversees the Networking team's troubleshooting and problem resolution, including RootCauseAnalysis (RCA). The Senior Network engineer is responsible for ensuring the Networking team as a whole produces and maintains documentation of the network systems(s … IISRP, OSPP, PC, QoS, STP, VPC, VRF). Shall have 5 or more years' of demonstrated understanding and hands-on experience in the following networking concepts: network traffic flow analysis, network management, network topology design, network security, performance, high availability, load balancing, and fault tolerant architectures. Shall have 5 or more years' of experience working with secure encrypted networking More ❯
challenges in the networking arena that arise. When issues, incidents, and/or problems arise, drive the situation and oversees the Networking team's troubleshooting and problem resolution, including RootCauseAnalysis (RCA). Ensure the Networking team as a whole produces and maintains documentation of the network systems(s), sub-systems(s), and component(s), in … EJGRP, I,ACP, IISRP, OSPP, PC, QoS, STP, VPC, VRF) 5 or more years' of demonstrated understanding and hands-on experience in the following networking concepts: network traffic flow analysis, network management, network topology design, network security, performance, high availability, load balancing, and fault tolerant architectures 5 or more years' of experience working with secure encrypted networking devices (i.e. More ❯
gather information, contribute and expedite queries/issues raised by business units, perform trend analysis. Lead and report on Major Incidents and Problem investigation, collaborating and actively contributing to rootcauseanalysis and resolution. Managing all operational issues with each warehouse (Blyth, Vineland, Shanghai), local teams (Brazil, Russia, Mexico, Korea, Japan), Third Party Partner Services, Integrations teams More ❯
Support & Troubleshooting Provide Tier 2/3 support for complex hardware, software, and network issues Collaborate with third-party vendors and internal IT teams to resolve technical challenges Perform rootcauseanalysis for recurring or high-impact issues Vendor Management Manage relationships and contracts with third-party support and service providers Monitor SLAs, coordinate incident response, and More ❯
for the program as applicable Create, update, adopt a Tailored Process Baseline (TPB) for the program as applicable Document and work to resolve nonconformities and requirement escapes via rootcauseanalysis and corrective/preventive action Support Leidos reporting, such as Quality Management Reviews, In Process Reviews, Weekly Activity Reports, and Monthly Operational Reviews Other duties as More ❯
efforts for existing applications and infrastructure. Ensure cloud environments support high availability, disaster recovery, and backup strategies, aligned with mission resilience goals. Provide Tier 3-level escalation support and rootcauseanalysis for cloud infrastructure incidents and performance issues. Maintain strong working knowledge of government cloud security requirements and support implementation of STIGs, FedRAMP, and Zero Trust More ❯
/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and rootcauseanalysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT More ❯
/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and rootcauseanalysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT More ❯
ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring rootcauseanalysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets More ❯
seeking a talented engineer who will lead the charge in Architecting, Engineering, Integration, Configuration, Operation, Administration, and Maintenance. In this role, you'll tackle stimulating challenges that demand advanced rootcauseanalysis, troubleshooting, and top-tier user technical support skills. You'll be at the forefront of detection and optimization. You will be responsible for overseeing the More ❯
on network segmentation, Zero Trust, and encryption technologies to support mission-critical data protection. Evaluate and recommend new networking technologies to enhance performance, scalability, and security. Oversee network traffic analysis, monitoring, and troubleshooting, using tools to ensure optimal performance and minimal downtime. Serve as the escalation point for complex network incidents and Tier 3 support, providing rapid response and … rootcause analysis. Collaborate with cybersecurity teams to implement and maintain secure access controls, STIG compliance, and vulnerability mitigation across the network. Participate in the design and deployment of disaster recovery and continuity of operations (COOP) solutions related to network infrastructure. Support integration of cloud networking technologies such as Azure ExpressRoute, AWS Direct Connect, and hybrid SD-WAN More ❯
be doing Provide Level 3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. Troubleshoot complex issues related to connectivity, policy enforcement, authentication, and performance. Lead rootcauseanalysis and resolution of critical incidents. Implement and optimize Zscaler configurations in alignment with security best practices. Collaborate with vendors and internal teams to resolve escalated More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Corelight, Inc
playbooks for SOC/IR workflow automation based on Corelight data Ad-hoc (as requested) written summary reports on equipment and security problems Technical input to major service outage rootcauseanalysis and corrective action reports Leading project status meetings and wrap-up/post-mortem meetings Some on-site work required Qualifications: US Citizen TS/ More ❯
Environment. Apply DISA STIG compliance controls to secure systems. Responsible for daily system monitoring, security, server health, resources and log management of Linux and Windows systems. Troubleshoot and perform rootcause analysis. This includes troubleshooting any and all issues with system configurations, backups, files systems, and user access. Support RHEL platforms hosting applications, operations and sustainment systems, and … and established goals to meet outlined objectives. Provide direction to employees according to established policies and management guidance. Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives. Work under only general direction. Independently determine and develop an approach to More ❯
Skelmersdale, Lancashire, England, United Kingdom Hybrid / WFH Options
Victorian Plumbing Ltd
monitor releases in CI/CD pipelines for all our software delivery Verify cross-browser and cross-device compatibility, ensuring flawless experiences everywhere Collaborate in code reviews and perform root-causeanalysis of defects and failures Partner with developers on TDD/BDD practices, helping embed quality into the codebase from the start Propose and implement improvements More ❯
ambiguity associated with working in a fast-paced environment Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity Expertise in analysing, troubleshooting, and automating rootcauseanalysis and mitigation of incidents impacting large-scale distributed systems. Ability to travel to customer site on a regular basis in South West UK PREFERRED QUALIFICATIONS More ❯