development of automated test frameworks to support scalable validation and continuous integration • Collaborate with hardware, firmware, software, and platform teams to define validation coverage, interfaces, and testability hooks • Own rootcauseanalysis and debug strategy for complex, cross-subsystem integration issues originating from the production fleet • Lead and execute hands-on system testing, and participate in the More ❯
project scenarios Plan and manage SAP systems maintenance schedule Involved in planning and testing of the DR Deep understanding of SAP best practices on Backup and Recovery Troubleshooting and rootcauseanalysis Implementation, upgrade and support of the latest SAP systems versions, running on Windows/Linux OS and HANA/Oracle/SQL Server Understanding of More ❯
Coalville, Leicestershire, East Midlands, United Kingdom
Ibstock PLC
the working group, ensuring cross-departmental collaboration and accountability. Drive a culture of continuous improvement by identifying inefficiencies, analysing data and implementing solutions to improve machine reliability. Drive structured rootcauseanalysis (RCA) processes to eliminate recurring failures and establish sustainable corrective actions. Partner with safety, maintenance, engineering, production, and quality teams to align reliability initiatives with More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and rootcauseanalysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go More ❯
or equivalent experience Experience : Required: Proven experience in leadership and management Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable to all levels of the organization. More ❯
scope and integrated into an overall HERO framework. Collaborate with Regional tech teams to align on QA frameworks and development done for localisation requirements. - Assisting in Post Go-live RootCauseAnalysis (RCA) where relevant to proactively identify improvements to QA framework. Connecting with Microsoft proactively to strengthen HERO QA framework and use of emerging technologies with More ❯
Gloucester, Gloucestershire, United Kingdom Hybrid / WFH Options
Navtech, Inc
how they fit in NAVBLUE Knowledge, Skills, Demonstrated Capabilities & Competencies: Required Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Strong time management and organizational skills Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Navtech, Inc
how they fit in NAVBLUE Knowledge, Skills, Demonstrated Capabilities & Competencies: Required Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Strong time management and organizational skills Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
Lockheed Martin
must be performed on-site in our secure facility in Huntsville, AL, and may include some occasional off-shift hours, weekends, and limited travel. Key Responsibilities include: • Performing successful rootcauseanalysis for problem resolution in Windows and Linux environments. • Analyzing and assessing server performance, storage capacity and planning for future needs • Performing routine server/workstation More ❯
operating systems Demonstrated ability to solve problems in ambiguous environments to enable customer mission success Experience working with cross-functional engineering teams and external customers Experience performing data-driven rootcauseanalysis on complex systems Excellent written and verbal communication skills Hold a DoD 8570 IAT Level 2+ certification Technical expertise and demonstrated performance in one or More ❯
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
the out-of-hours support roster for SCADA fault response. Respond to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to rootcauseanalysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
the out-of-hours support roster for SCADA fault response. Respond to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to rootcauseanalysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and More ❯
independently with limited direct management - Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed - Perform rootcauseanalysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
International Catalyst Services, LLC
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct rootcause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯
operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct rootcause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct rootcause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Stott & May Professional Search Limited
with bank policies, including audit trails and rollback procedures. - Support audits with relevant deployment evidence. Continuous Improvement: - Promote DevOps best practices and streamline release processes. - Monitor metrics and perform rootcause analysis. Essential Skills & Experience: - Experience in Salesforce release management in regulated environments. - Knowledge of Agile, DevOps, and ITIL frameworks. - Proficient with Salesforce deployment tools (GitHub, Copado, Gearset More ❯
functional teams to gather requirements, define project scopes, and deliver storage solutions aligned with business objectives. • Provide technical expertise and support for storage-related issues, including incident resolution and rootcause analysis. • Develop and maintain documentation, including system configurations, procedures, and operational guidelines. • Implement and enforce data management policies, ensuring compliance with regulatory requirements and internal standards. • Stay More ❯
Apply DISA STIG compliance controls to secure systems. Responsible for daily system monitoring, security, server health, resources and log management of Linux and Windows Server systems. Troubleshooting and performing rootcause analysis. This includes troubleshooting all issues with system configurations, backups, files systems, and user access. Support Linux platforms hosting applications, operations and sustainment systems, and ACAS and More ❯
code and design decisions. Collaboration and Support Attend meetings, create presentations, and present technical information. Collaborate across teams on integration and shared tasks. Participate in technical deep dives and rootcause analysis. Provide tech support at off-site customer locations. Support and participate in peer reviews. Administrative and Professional Development Log work hours daily and submit timecard weekly. More ❯
and Control Documents, and other relevant technical documents to identify technical and programmatic shortfalls and deficiencies and recommend alternatives and trade-offs. Conduct and support extensive engineering investigations including rootcause analysis. Actively participate in program reviews, design reviews, technical exchange meetings, and other meetings Requirements Knowledge and Skills Minimum of 10 years of engineering and technical experience More ❯
and Control Documents, and other relevant technical documents to identify technical and programmatic shortfalls and deficiencies and recommend alternatives and trade-offs. Conduct and support extensive engineering investigations including rootcause analysis. Actively participate in program reviews, design reviews, technical exchange meetings, and other meetings Requirements Knowledge and Skills Minimum of 10 years of engineering and technical experience More ❯
the business. Developing analytical datasets to support insights into customer behaviour, operational efficiency and key performance metrics. Triaging and resolving data-related incidents, supporting users with timely responses and rootcause analysis. Following agreed architectural standards and contributing to their continuous improvement. What do I need? Proficiency in Azure and its data related services. Strong SQL and PySpark More ❯
functional teams to gather requirements, define project scopes, and deliver storage solutions aligned with business objectives. Provide technical expertise and support for storage-related issues, including incident resolution and rootcause analysis. Develop and maintain documentation, including system configurations, procedures, and operational guidelines. Implement and enforce data management policies, ensuring compliance with regulatory requirements and internal standards. Stay More ❯