You will coordinate with the IT function to ensure service continuity for Business Systems. Experience across Microsoft Dynamics AX, implementation, troubleshooting and overall support experience. Responsibilities will include conducting rootcauseanalysis, resolve issues, and implement preventive measures to address data, application code, and user-generated system issues. You will also obtain, understand, translate, and document solution More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
ATA Recruitment
include: Supporting with the commissioning of new machinery. Providing technical support to all customer sites. Producing and delivering training to onsite engineers. Producing safety and technical documentation. Fault finding, rootcauseanalysis and continuous improvement. Make recommendations for technical improvement to equipment. About you To be considered for the senior field service engineer role you should be More ❯
efficient, high-quality support. Ensure business systems continuity, disaster recovery, and risk mitigation. Provide second and third-line support for core applications, integrations, and custom solutions. Troubleshoot issues, conduct rootcauseanalysis, and implement preventive measures. Advise on solutions, evaluate risks, and support business case development. Gather, document, and translate requirements into functional solutions. Implement configuration or More ❯
Query Language (DQL) and Grail for advanced data analytics Integration with external systems via APIs in complex environments Experience with Davis AI in order to: Correlate events for effective rootcauseanalysis Provide predictive insights and proactive recommendations Automatically detect anomalies and performance degradations Candidates will need to show evidence of the above in their CV in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Pontoon
Query Language (DQL) and Grail for advanced data analytics Integration with external systems via APIs in complex environments Experience with Davis AI in order to: Correlate events for effective rootcauseanalysis Provide predictive insights and proactive recommendations Automatically detect anomalies and performance degradations Candidates will need to show evidence of the above in their CV in More ❯
Saint Paul, Minnesota, United States Hybrid / WFH Options
Genesis10
systems and apply patches Plan, coordinate, and execute projects and assignments on Red Hat systems Consult with end users/customers Perform daily assistance and requests Incident assistance and root-causeanalysis Interface with 3rd party support vendors for problem resolution Develop and maintain documentation for team and operations support Provide next-level technical support for complex More ❯
Saint Paul, Minnesota, United States Hybrid / WFH Options
Genesis10
operating systems and apply patches Plan, coordinate and execute projects and assignments on Windows systems Consult with end users/customers Perform daily assistance and requests Incident assistance and root-causeanalysis Interface with 3rd party support vendors for problem resolution Develop and maintain documentation for team and operations support Provide next level technical support for complex More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Genedrive
products Research, design, verify, and transfer all aspects of the Genedrive System electronics Produce test plans for FCC, EMC, CE, UKCA, CB Scheme, FDA Conduct hardware verification, validation, and rootcauseanalysis Support software and assay teams with hardware integration Collaborate with suppliers and partners to ensure high-quality product development Drive research and development for hardware More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Genedrive
products Research, design, verify, and transfer all aspects of the Genedrive System electronics Produce test plans for FCC, EMC, CE, UKCA, CB Scheme, FDA Conduct hardware verification, validation, and rootcauseanalysis Support software and assay teams with hardware integration Collaborate with suppliers and partners to ensure high-quality product development Drive research and development for hardware More ❯
Providing premier support to enterprise customers when they have technical issues with Conduktor products and ensuring comprehensive technical troubleshooting with suitable workarounds and best practices Coordinating efforts and offer root-causeanalysis on complicated technical issues (bugs, performance issues, security) Improving product documentation and authoring knowledge-base articles Advocating on the customer's behalf and providing feedback More ❯
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
Day-to-day, you will: Manage customer privacy queries, complaints, and data subject rights requests. Support the creation and delivery of data privacy communications and awareness campaigns. Assist in rootcauseanalysis for data protection incidents and breaches. Provide input into Data Protection Impact Assessments and process reviews. Maintain policies, procedures, notices, and training materials. Undertake research More ❯
hemel hempstead, east anglia, united kingdom Hybrid / WFH Options
Haven
Day-to-day, you will: Manage customer privacy queries, complaints, and data subject rights requests. Support the creation and delivery of data privacy communications and awareness campaigns. Assist in rootcauseanalysis for data protection incidents and breaches. Provide input into Data Protection Impact Assessments and process reviews. Maintain policies, procedures, notices, and training materials. Undertake research More ❯
watford, hertfordshire, east anglia, united kingdom Hybrid / WFH Options
Haven
Day-to-day, you will: Manage customer privacy queries, complaints, and data subject rights requests. Support the creation and delivery of data privacy communications and awareness campaigns. Assist in rootcauseanalysis for data protection incidents and breaches. Provide input into Data Protection Impact Assessments and process reviews. Maintain policies, procedures, notices, and training materials. Undertake research More ❯
updates In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ... Facilitate rootcauseanalysis for product problems and identify method of resolution Provide and verify workarounds or patches Resolve complex or previously unknown issues, requiring deep technical expertise and More ❯
updates In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ... Facilitate rootcauseanalysis for product problems and identify method of resolution Provide and verify workarounds or patches Resolve complex or previously unknown issues, requiring deep technical expertise and More ❯
updates In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ... Facilitate rootcauseanalysis for product problems and identify method of resolution Provide and verify workarounds or patches Resolve complex or previously unknown issues, requiring deep technical expertise and More ❯
updates In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ... Facilitate rootcauseanalysis for product problems and identify method of resolution Provide and verify workarounds or patches Resolve complex or previously unknown issues, requiring deep technical expertise and More ❯
london (city of london), south east england, united kingdom
Oracle
updates In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ... Facilitate rootcauseanalysis for product problems and identify method of resolution Provide and verify workarounds or patches Resolve complex or previously unknown issues, requiring deep technical expertise and More ❯
other departments to ensure that machining processes meet the required specifications and standards. Continuously improve machining processes and contribute to the development of best practices within the department. Utilize rootcauseanalysis, preventative and corrective action to reduce/eliminate non-conformances. Develop/improve standard operation procedures (SOP). Wie ben jij? Bachelor's in engineering More ❯
of experience in support or other service-oriented customer-facing roles at a SaaS company. Superb communication (both written and verbal), attention to detail, and organisational skills. Strong troubleshooting, rootcauseanalysis, and problem-solving skills with SaaS solutions. Experience managing issues through the end-to-end support lifecycle: initial customer inquiry, triage, troubleshooting, and writing effective More ❯
Coventry, West Midlands, United Kingdom Hybrid / WFH Options
M Group
will be Complex delivery in line with customer SLAs Active participation in the customers governance cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). RootCauseanalysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including More ❯
and long-term strategy Monitor industry and technology trends to identify relevant opportunities for innovation and efficiency Contribute to technology roadmaps, standards, and shared architectural patterns Support teams with rootcauseanalysis, system optimization, and secure systems design Facilitate technical decision-making and guide teams through trade-off discussions Collaborate with engineering to document system designs and More ❯
in a timely manner to maintain internal change control standards. Implement system modifications from Operational Team requests to help improve process control or compliance. Gather evidence to help with RootCauseAnalysis and implement changes as required. To coach and train team members to develop their skills. Skills and experience needed: NVQ3 in Electrical or Electronic Engineering More ❯
quality risks. Audits production processes, raw materials or suppliers/vendors to ensure that established quality standards are met. Applies statistical methodologies for determination of acceptance of validations Conducts rootcauseanalysis for defects, non-conformities or other quality failures. The job function listed is not exhaustive and shall also include any responsibilities as assigned by the More ❯
design, product management and production, to identify and mitigate quality risks. Audits production processes, raw materials or suppliers/vendors to ensure that established quality standards are met. Conducts rootcauseanalysis for defects, non-conformities or other quality failures. May be responsible for ensuring compliance with formal external quality standards, such as ISO 9001. The job More ❯