independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations. Problems faced are difficult but typically complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience. May influence other technical staff through … include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. Routing Service Requests to the appropriate organization required for incident resolution. Performs rootcause analyses. Depending on RootCause escalates to More ❯
independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations. Problems faced are difficult but typically complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience. May influence other technical staff through … include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.) Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. Routing Service Requests to the appropriate organization required for incident resolution. Performs rootcause analyses. Depending on RootCause escalates to More ❯
and objectives, while complying with the network architecture and design standards Produce SDLC project artifacts such as requirements, design documents, diagrams, and other required documentation Troubleshoot network incidents, providing rootcauseanalysis and documenting information in tickets and knowledge repositories; support network traffic analysis and bandwidth optimization efforts Coordinate system maintenance, monitoring, and installation of multiple … knowledge of routing protocols (e.g., BGP, EIGRP, OSPF) and network protocols (e.g., TCP/IP, GRE, IPSEC, and VRF) Preferred Qualifications: PMP One of the following certifications: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), Certified Data Management Pr5ofessional (CDMP), Six Sigma Certification, ITIL4 Clearance Requirements: Must have a current/active Secret clearance with the ability More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
UKRI
and implementing new ones in a consistent and agile manner. To drive the improvement in data integrity, reporting and overall Commercial Intelligence across the procurement lifecycle, to enable improved analysis, decision making, and forecasting. Provision of centrally-based analysis and project/change management expertise To support data integrity, systems and reporting requirements for the whole Commercial team … available (whilst continuously exploring new sources) About you Demonstrable experience of managing and leading direct teams and/or project teams effectively;(S&I) Familiar with process modelling, gap analysis, impact/benefit analysis; (S) Proven record in improving data integrity for commercial intelligence with teams (S&I). Working knowledge of Procurement Regulations, Procurement & Contract Law and … S&I) Significant experience of working within a Commercial function role providing analytics and intelligence support and leadership within a highly technical organisation;(S&I) Demonstrable ability to undertake analysis and present in a digestible format for a range of audiences. (S) Experience of procurement risk identification, management and mitigation within system and analtytical environment (S) RootcauseMore ❯
system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively identify potential failures or performance bottlenecks before they impact users, and respond … latency, request rates) to measure system health and performance. Incident Response Incident resolution: Work quickly to resolve incidents, minimize downtime, and restore service as fast as possible. Post-incident analysis: After resolving incidents, perform rootcauseanalysis (RCS), including a post-incident review, and document findings to prevent similar issues in the future. Automation and Efficiency More ❯
Contributes to work item development (especially testing criteria) • Troubleshoots failed automated tests • Supports feature and validation testing across multiple domains • Learns and utilizes project technologies for in depth error rootcauseanalysis (e.g. RMQ) Qualifications and Skills Required knowledge and years of experience Must have at least six (6) years of experience in cybersecurity and engineering. Education More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Jet2.com Limited
in mind and is testable. You'll also: Take responsibility for writing, implementing, and maintaining high-quality and robust API tests, designing and developing frameworks from scratch. Undertake requirement analysis and validation, transforming business requirements into different layers of testing with appropriate justification (Unit, Acceptance, E2E Testing). Champion BDD process (example mapping, writing scenarios, reviews) to act as …/Reqnroll, Cucumber). Knowledge of Mocking Mechanisms with exposure to Wiremock, Interceptor Pattern, or equivalent tools. Experience in building and designing test frameworks. Good experience in defect management, rootcauseanalysis, triage, and reporting. Excellent communication skills for presenting complex technical information clearly. Experience with Git-based source control tools and working in an agile environment. More ❯
handling use cases. Collaborative Problem Solving & Decision-Making : Comfortable navigating ambiguity, managing risk, and facilitating decision-making with technical and non-technical stakeholders. Applies structured approaches (e.g., A3 thinking, rootcauseanalysis, DACI/RAPID) to resolve blockers and drive clarity. Executive Communication & Stakeholder Alignment : Skilled communicator who can tailor narrative and influence across senior leadership, technical More ❯
ensuring smooth IT operations and exceptional service. Key Responsibilities: Deliver telephone, remote, and onsite IT support within agreed SLAs. Diagnose and resolve hardware, software, cloud, and networking issues. Perform rootcauseanalysis via system and event logs. Install and configure Servers, network hardware, and software systems. Liaise with third-party providers for escalated technical issues. Essential Skills More ❯
ensuring smooth IT operations and exceptional service. Key Responsibilities: Deliver telephone, remote, and onsite IT support within agreed SLAs. Diagnose and resolve hardware, software, cloud, and networking issues. Perform rootcauseanalysis via system and event logs. Install and configure servers, network hardware, and software systems. Liaise with third-party providers for escalated technical issues. Essential Skills More ❯
the forefront of safeguarding Industrial Control Systems and SCADA networks from evolving cyber threats.Key Responsibilities: Monitor and assess OT cybersecurity systems, ensuring effective threat detection and response. Conduct threat analysis and vulnerability assessments to support incident response activities. Develop and implement incident response plans tailored to OT environments. Support vulnerability management initiatives and penetration testing exercises. Contribute to policy … and incident response. Knowledge of security frameworks and regulations including NIST, IEC, NIS Directive, and Cyber Kill Chain. Analytical mindset with the ability to manage complex investigations and deliver rootcause analysis. Effective communicator with proven ability to influence and collaborate across functions. Comfortable working autonomously and leading small projects. Desirable: Background in cyber investigations or law enforcement More ❯
are not limited to: Manage and troubleshoot server operating systems, infrastructure software, and hardware Administer the day-to-day integrity, availability, and security of systems and applications Execute capacity analysis, monitor performance, and maintain the security posture of infrastructure systems Create and maintain SOPs, maintenance guides, and knowledge base articles Perform maintenance upgrades to maintain operational and security posture … Group Policy Objects (GPOs) Manage patching for servers and workstations, including OS and application updates (e.g., Microsoft 365, Adobe, Java) Test and troubleshoot system images Support problem management, including rootcauseanalysis for patching and vulnerabilities Provide support for Microsoft Endpoint Configuration Manager Support End User Devices and servers for backup and restoration in collaboration with DHA More ❯
the development of impactful cybersecurity solutions. Tasks and Activities The scope of work will include: Incident investigation: conducting in-depth investigations into security incidents escalated from Tier 1, including analysis of logs, network traffic and endpoint data. Advanced threat detection: Utilising advanced security tools and techniques to identify and respond to sophisticated cyber threats. Incident response: taking a lead … Tier 1 analysts primarily handle routine incidents and alerts, while Tier 2 analysts handle more complex and advanced incidents). Documentation and reporting: documenting detailed incident reports, including the rootcauseanalysis and providing comprehensive reports to stakeholders. Skills and Experience The following skills and experience are mandatory: Bachelor's degree or equivalent qualification in Cybersecurity, Information More ❯
based in the UK or Germany . WHAT YOU'LL DO Manage the day-to-day payments and settlement processes Monitor payments related systems and complete technical investigations and root-causeanalysis Own a second level of support ticketing system and handle any escalations resulting thereof Recommend and implement the achievement of process enhancements Work closely with … Treasury, FinOps department or similar You have solid understanding of credit cards, payments processing and transaction monitoring. You have experience working with ticketing systems and completing complex investigations and analysis, along with transaction monitoring You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment You have ability to manage multi channel communications More ❯
9 Brazennose Street, Manchester, England Hybrid / WFH Options
REPLY LTD
real-world digital solutions in a collaborative environment. Role As a Software Engineer degree apprentice, you'll learn how to be accountable for the undertaking and completion of the analysis of software engineering business issues for either the entire requirement or subset thereof dependent on complexity and/or scope size You'll be instrumental in implementing WM Reply … understood and correctly used. You'll facilitate ongoing support of our software solutions or part thereof, dependent on complexity and technology, e. g. by troubleshooting, reverse engineering and conducting rootcauseanalysis As a Software Engineer degree apprentice, you'll learn how to apply engineering principles to all stages of the software development process, from requirements, analysisMore ❯
Stroud, England, United Kingdom Hybrid / WFH Options
Ecotricity
team and define and deliver our internal transformation plans. As a Business Analyst, you will collaborate with various stakeholders, including executives, managers, and technical teams, to gather requirements, complete rootcauseanalysis, define problem statements and support successful project delivery. Responsibilities Conduct comprehensive analysis of business processes, systems, and operations to identify gaps, inefficiencies, and opportunities … business processes. Ensure finished outputs are handed over, signed off and imbedded with BAU. Stay up to date with industry trends, best practices, and emerging technologies related to business analysis and process improvement. About You Experience working within the energy and utilities sector is an advantage. Proven experience working as a Business Analyst or in a similar role. Strong … analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy. Previous experience using business analysis tools such as Miro, Atlassian products or similar. Excellent communication skills, both written and verbal, with the ability to effectively interact and collaborate with stakeholders at all levels of the organization. Strong problem More ❯
functional teams to gather requirements, define project scopes, and deliver storage solutions aligned with business objectives Provide technical expertise and support for storage-related issues, including incident resolution and rootcauseanalysis Implement and enforce data management policies, ensuring compliance with regulatory requirements and internal standards Develop and maintain documentation, including system configurations, procedures, and operational guidelines More ❯
applications with a primary focus on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of … projects in the team's work portfolio. Job Responsibilities: - Interact with business customers to understand and document their business processes and requirements. Perform gap analysis to determine e-Business suite system configuration and development changes. Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents. Work with … are necessary skills. Experience in engaging Oracle Support to research and resolve issues. Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries. Rootcauseanalysis and complex problem solving skills are important. Experience analyzing data and translating business requirements into technical specifications. PREFERRED QUALIFICATIONS Experience with any of the following More ❯
and/or assessments for highly-technical evaluation programs. A qualified candidate must be fully cleared and possess a range of experience related to test design and exam item analysis methodologies to effectively support customers with rapidly evolving requirements. The Testing Expert will work closely with content developers and subject matter experts (SMEs) to design and develop formative and … the creation of job-knowledge tests and performance-oriented assessments. The Testing Expert conducts standard setting activities, develops survey forms to collect student feedback, and performs data and exam analysis and customer reporting. The Testing Expert develops reports to satisfy contractual reporting requirements. The Testing Expert should be familiar with tools such as Excel, SPSS Statistics software, and applications … Conducts standard setting activities Applies psychometric formulas and theory to construct valid and reliable tests and measures of knowledge and/or performance-based assessments Conduct exam and item analysis Maintains detailed records of the exams for the program Possess drive, enthusiasm, and attention to detail. Ability to solve problems quickly and completely; analytical problem-solving skills; adept at More ❯
offering technical advice and influencing key stakeholders to achieve strategic objectives. • Install, configure, and maintain CICS v6.x and related systems. CICS performance tuning and capacity planning. • Provide in-depth analysis, debugging, and troubleshooting of CICS applications and systems. • Support the integration of CICS systems with other enterprise applications and services. • Work with IBM utilities, including their installation, maintenance, and … other COTS tools. • Utilize IBM MQ for z, SAS, REXX, SMP/E, z/OSMF, and CICSplex for system integrations and support as needed. • Triage, diagnosis, and provide rootcauseanalysis of CICS application software issues, CICS configurations, or CICS software-related problems. • Perform installation and maintenance of CICS software and third-party vendor software, including … multiple LPAR mainframe systems. • Experience architecting, designing, installing, upgrading, configuring, and troubleshooting IBM MQ for z/OS. • Proven experience with and deep understanding of CICS v6.x installation, internals, analysis, systems, application debugging and mainframe networking protocols and interfaces. • Build, configure, and upgrade CICS Transaction Server regions independently. • Experience customizing and administrating the various IBM subsystems and Independent Software More ❯
feature growth Support asset compliance initiatives and assist users in identifying and resolving gaps Drive platform evolution with a focus on scalability, security, and integration with adjacent systems Lead root-causeanalysis and implement durable solutions to improve system health Maintain clear, up-to-date technical documentation to support ongoing development and operations IDEAL PROFILE: The ideal … candidate will have a strong background in business system analysis, a deep understanding of PAM technologies and processes, and the ability to manage projects and collaborate effective with partners and stakeholders at all levels. PREFERRED BACKGROUND 8+ years relevant experience, including SME level programming experience using Perl (does not need to be current). Additional experience with Ansible, Python … modify system and service architectures and designs and to write component detailed design technical documents Exposure to collaboration tools such as SharePoint, Confluence and Jira Strong communication, facilitation, business analysis, and documentation skillsets Proven success in continuous process improvement Preferred Additional Experience with the Following: Agile Engineering and Agile Scrum Methodology Advanced object-oriented languages Web UI development ServiceNow More ❯
standards (e.g., MIL-STD, DEF STAN) Set up and operate test equipment including oscilloscopes, VNAs, signal generators, and spectrum analysers Capture and analyse test data, investigate faults, and support rootcauseanalysis Work closely with design & systems engineers to define test coverage and resolve issues Maintain detailed test documentation including reports, results, logs, and traceability matrices Ensure More ❯
Knowsley, Merseyside, United Kingdom Hybrid / WFH Options
Clarke Energy Uk
Drive process and quality improvements within the Service Department under the guidance of the Product Support Manager. Ensure technical quality and best engineering practices through data collection, research, and analysis during process improvements. Collaborate with the service commercial team to implement best practices, improve processes, and drive cost-saving initiatives. Produce clear and concise quality reports, audits, process flows … costs through better internal and contractor processes. Provide technical support and contribute to improving warranty and concession processes as needed. Essential Qualifications & Skills: Relevant engineering qualification(s) Strong data analysis, report writing, and project management skills Excellent knowledge of power generation processes Advanced Excel and Microsoft Office skills Proficiency in creating processes using Visio Ability to conduct research on … skills in English Clean UK driving license (category B) Desirable Experience: BEng (Hons) degree Experience in a similar role requiring problem-solving, technical interpretation, and report writing Experience with rootcauseanalysis Proven track record of managing customer relationships Personal Attributes: Strong relationship management and communication skills at all levels Focused, resilient, and able to prioritize company More ❯
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Amtis Professional Ltd
infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform Ensure compliance with security policies; manage IAM, PIM and RBAC access controls Respond to incidents and contribute to rootcauseanalysis and post-mortem reviews Create and maintain comprehensive documentation and runbooks Collaborate with cross-functional teams to align DevOps practices with wider project goals Ensure More ❯
to grow the vendor's supply chain efficiency, traffic, customer conversion, even revenue on Amazon. Also, you will look into strategic and operational aspects of their business with Amazon, rootcauseanalysis of issues and opportunities affecting the vendor's business. Your focus will be on the strategic and operational aspects of managing the customer relationships with … metrics for the vendors and Amazon; • Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience; • Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience; • Provide thought leadership around planning, roadmaps and execution; • Establish … communication skills in Japanese; good written skills in English; - Strong presentation skills, ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented; - Data analysis skills - ability to collect, clean, interpret, challenge and questions data and provide solutions; demonstrated ability to manage the business; - Influencing skills - metric influencing: ability to understand a metric and More ❯