internal stakeholders Form pat of an on call rota Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »
the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA’s/KPI’s are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »
the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's/KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »
the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's/KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
be competent in speaking with multiple stakeholder clients. Work across the full Microsoft stack supporting customers. Analyse customer problems and provide suitable solutions within SLA timescales. 3rd Line Support Engineer – O365 & Azure - £350 - £400 p/day Inside IR35 – 3 to 6 months rolling – Greater Manchester Please hit the button more »
appropriate number of quality audits are conducted, in a timely manner and with constructive feedback. Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's. Make risk/impact assessments within existing processes and procedures. Conduct calibration calls with clients to understand expectations. Support the more »
Bolton, Greater Manchester, North West, United Kingdom
In Technology Group Limited
Technical Support: Provide technical assistance to engineers and customers, analysing and troubleshooting problems remotely or on-site. ServiceLevel Achievement: Meet customer requirements and SLA targets, monitoring and reporting progress against commitments. Escalation Case Management: Ensure rapid resolution of critical incidents with high business impact, keeping stakeholders informed. Customer Interaction more »
the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »
needs of all sales agents are being met and coaching is targeted on the correct areas of development. Feedback on all QA calls within SLA dealing with any queries in line with business process. Lead on daily meets with Sales team management Deliver all monthly performance reviews to team members more »
support the Project work or the Operational Support service. Owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. Demonstrate an analytical and systematic approach to technical challenges. Project Manager Position Requirements 5+ years experience with Automotive Projects with 2-3 years of more »
Wigan, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
StartMonday
maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed ServiceLevelAgreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »
day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
StartMonday
maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed ServiceLevelAgreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »
ensure that the technologies present are fit for purpose and enable effective teaching and learning. You will also be responsible for developing and introducing SLA's from a technology perspective to ensure that the needs of the organisation are met, and subsequently produce reports for senior leadership to demonstrate this. more »
ensure that the technologies present are fit for purpose and enable effective teaching and learning. You will also be responsible for developing and introducing SLA's from a technology perspective to ensure that the needs of the organisation are met, and subsequently produce reports for senior leadership to demonstrate this. more »
relationships. Ensure all individual and team KPIs are met and coordinate with other departments to ensure internal processes and procedures are adhered to within SLA, therefore ensuring both our agency and contractor customers receive the absolute best level of service possible. Handling adhoc queries from key stakeholders in a timely more »
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »
Train the Trainer events to Product Launches Perform all aspects of the role to the standards set out within yearly objectives and KPI/SLA agreements between Iveco & MSX About you We are looking for a Technical Trainer with an embedded passion for the Truck industry. With practical vocational skills more »
3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they are getting the service they need and more »
3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they are getting the service they need and more »
incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management … unresolved calls to various application and infrastructure support teams Participate in enterprise application release/maintenance activities on request Closely monitor and meet ticket SLA targets Effective time/task management, as well as the ability to be flexible and creative on any given task Operating within a … as per agreed shift Rota Willingness to take on extra responsibility, as and when required Responsible for monitor and maintaining defined SLA’s Identify process improvement opportunities Handle contacts in a professional manner with utmost quality Work as a backup for other functional teams when necessary. Perform Quality analysis when more »
to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional more »
the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »
the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »
