1 to 25 of 89 Service Delivery Jobs in the North West

Job summary An exciting opportunity has arisen for a Stakeholder Engagement Manager within the NHS Pensions Service Stakeholder Engagement Team. Are you passionate about developing strong relationships and working collaboratively withcolleagues? Do you thrive in a fast-paced, evolving environment where your creativity and adaptability shine? Do you have … experience in designing, delivering, and evaluating educational programs? As a Stakeholder Engagement Manager you will deliver class-leading levels of customer service to a portfolio of stakeholders. Develop strong relationships, from other services across the directorate, to deliveragainst the NHSBSA Workforce strategic aims, supporting Retirement Services, and play an … active role in the national retention of NHS staff in line with NHS England guidance. Working within the Stakeholder Engagement Team in supporting the Service Delivery Manager to successfully implement and manage change with key stakeholders, always looking for innovative ways of delivering and communicating information and feedback more »

for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service … operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. The role of a Senior Service Delivery Manager will support 4-5 services in parallel and requires a solutions focussed leader to drive success. Your role at Made Tech … decisions whilst under pressure Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of more »

Job Title: Service Delivery Practitioner Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £44,000 + dependant on skills and experience What you'll be doing: Ensure Service Acceptance/Transition for the Product Fulfilment function within IM&T Contribute to Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion Continual Service Improvement and Service Automation Minimise Service-Related Risks Your skills … and experiences: Essential: Experience of all aspects of Service Delivery ideally within a large organisation, and ideally experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (Configuration Management Database) and their application (e.g. more »

outcomes. Financial forecasts and plans for Infrastructure services. Management, governance, and control of the infrastructure technology architecture for the Trust. Creation of reusable infrastructure service architectures that drive business value through consolidation of technology. Ownership of the Trusts infrastructure service technology landscape and evolution. Management of the Infrastructure … service architectural review boards and governance processes, ensuring they are followed for infrastructure architecture. Assurance that Infrastructure service architectures are fit for service and the technology provided meets the requirements of the digital service organisation. Ensure that infrastructure service architectures are transitioning to safe, secure … services that mitigate all known risks. Infrastructure service architectural reporting and compliance management. Operational/Technical Manage and resolve primarily third line incidents assigned to the teams by the Service Desk in accordance with the Incident Management process. These incidents are by definition highly complex and require specialist more »

Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the Service Delivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to … services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with Service Delivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion, changes to road … all aspects of the planning and introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that Service Delivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended service more »

and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with CQC regulations. Mission statement To provide outstanding care using a patient centered holistic … opportunities to improve patient care. Townside Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews. more »

This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful … this role will be focused on the North West based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure … IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA) tower … fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

is a full-time role as the Head of Managed Services at Holker IT. The role is for the department head responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively … as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance against SLAs … Major Incidents effectively internally and with customers including clear communication and follow up actions. Lead, manage, hire and, train engineering and administrative staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. more »

installations, backed up with reliable, accountable aftersales support. With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider for INNIO’s reciprocating engine business. The Benefits: salary Allowance days holidays holiday entitlement based on length of service buy and sell … scheme pension scheme care cash plan Assistance programme working and Recognition and investment in our employees Role & Responsibilities: We are seeking a highly motivated Service Development Manager to develop and implement a service delivery model, revenue and sales strategies specifically targeting large scale gas and desal engines. … The role is reporting directly to our Service Commercial Director within our Service Commercial Department. Responsibilities • Develop a framework for the delivery of large scale gas and desal engines aftermarket service products • Develop Sales Strategies and commercial offerings • Working alongside the existing business structure identify potential more »

cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »

energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible … Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to … the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that more »

Service Desk Co-Ordinator - £25k Nelson, Lancashire The Role: Do you have the organisational skills to keep a busy service desk running smoothly? Are you adept at communicating with both customers and engineers to ensure top-notch service delivery? If so, we have an exciting opportunity … for you. As a Service Desk Co-Ordinator at APT Controls, you'll be the linchpin in our service delivery, ensuring that every customer receives the attention and service they deserve. The role is based FT in the office 08:15 16:45 Mon Thurs and … Key Responsibilities: Regular communication with existing customers to maintain and build relationships. Handling incoming calls and performing general administrative duties. Ensuring adherence to all service processes and procedures. Managing orders from start to finish, including post-service follow-up. Keeping customers informed about lead times and order progress. more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients in … escalations, as well as also implementing new IT standards as they look to build on their current policies and processes. Key Responsibilities: Manage the service relationships between key customers and the IT service desk . Meet clients' business needs by planning, implementing, controlling, and reviewing service provisions … appropriately. Nurture positive working relationships with senior stakeholders in client organisation via effective communication. Foster continuous service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience more »

Service Desk Co-Ordinator - £25k Nelson, Lancashire The Role: Do you have the organisational skills to keep a busy service desk running smoothly? Are you adept at communicating with both customers and engineers to ensure top-notch service delivery? If so, we have an exciting opportunity … for you. As a Service Desk Co-Ordinator at APT Controls, you'll be the linchpin in our service delivery, ensuring ... APCT1_UKTJ more »

Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your … career as a HR Service Improvement Specialist to work as part of team in a client-driven company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to … within itself and its employees on a 12-month fixed term salaried contract. The purpose of your role will be to take responsibility for service improvement activity across HR Services with particular focus of maximising the efficiency and functionality of the HR software application, maintaining data accuracy, developing process more »

reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer service more »

reactive services within remit, detailed planning of work with Integral engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities … business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of working in a customer service more »

s convenience. Duties will include: · Working on projects for the installation of IT equipment at customers across the UK, dealing with the whole of service delivery from receiving an order to handover with on-site system sign off with the client · Acting as a single point of contact … completion to achieve a correct and completed installation · Confirming dates and details with clients for each project, ensuring the clients are updated regularly · Managing service delivery and Engineers' calendar/scheduling in projects, surveys, training, snagging, etc We would LOVE to hear from you if you have the more »

the Regional CEO of Metroline Manchester on the day-to-day activities within the engineering function of the business. Work closely with operations and service delivery colleagues to provide sufficient vehicles to operate the contracted services, ensuring good financial control of budget, and alignment with group quality and … Responsibilities Ensuring compliance regarding the undertakings detailed in the company O Licence, as one of the two senior Transport managers on the licence (with Service Delivery Director) Responsible for all amendments, additions, and changes. Identified as point of contact for the company O licence with both the local … common problems, campaigns, warranty issues, bulletins etc. Working with the procurement team to coordinate the implementation of national and local technical support contracts and service agreements. Maintaining an overview of all maintenance procedures and programmes within depot workshops. Monitoring engineering standards and promoting engineering excellence. Working with the Engineering more »

techniques to extract usable insights from data and explain data-driven recommendations to others through clear visualisations About us We are a customer facing service working with all members of the organisation, Executives, consultants, administrative staff and service users. We pride ourselves on our level of service … commensurate with the post and grade that may be requested by the Lead Data Scientist Communication and Relationships Communicate professionally with senior clinicians and service managers. This may require the use of specific clinical terminology to understand issues being raised in detail Represent the Clinical Outcomes and Data Unit … to critically appraise and challenge the results of outputs ensuring only meaningful information is delivered to the clinical/business stakeholders. Responsibility policy and service Act as an ambassador for the CODU by developing and maintaining excellent working relationships with users across the organisation, delivering against local requirements and more »

National Highways suite of asset databases to support the assessment of needs, make investment decisions and maintenance activities for the Planning & Development, Scheme and Service Delivery teams. What youll be leading on Accurately input, manage and maintain asset data in a timely manner, held in HE NH asset … inventory and survey updates in a timely manner in accordance with ADMM. Maintain and input reactive and cyclic maintenance data into Confirm to allow Service Delivery Teams to monitor M&R performance and progress. Ensure accurate and complete datasets are maintained within Confirm to support the production of more »

IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be … Delivering successful outcomes in this role, the main responsibilities you will have include: You will have line management responsibilities, leading an established team of Service Managers. You will manage end user communication and expectations, providing high quality support for all end users. Plan, schedule and coordinate resources to ensure … effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues. Maintain stakeholder relationships and will liaise effectively and courteously with colleagues. You will be expected to work occasional more »

an experienced Registered Manager, to join one of our well established clients based in the Rochdale, Greater Manchester area. The aim is to provide service that achieves positive outcomes for service users and families/carers facilitating maximum independence, dignity, choice and control, through person centred planning and … notifications to CQC and to be responsible for the completion and oversight of relevant records and audits to comply with regulations. To ensure that service users have their needs met and the service meets the standards set in the Statement of Purpose; safeguarding service users and ensuring … the provision of high standards of care practice and the achievement of defined quality standards for service delivery. To be responsible for the development and maintenance of care planning systems and systems for case recording in accordance with regulatory requirements; responding to complaints and investigating as appropriate. To provide more »