26 to 49 of 49 Service Desk Support Jobs

Join to apply for the 1st Line Service Desk Support role at Atos Job Overview The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations in the UK. The First Line Support Analyst provides … point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route tickets. The role also involves incident resolution to support the First Time Fix Service Level Agreement, utilizing knowledge articles. Key Responsibilities Communicate clearly and effectively to identify customer knowledge gaps. Handle customer … suggesting resolutions with minimal prompting. Adapt to new situations and demonstrate a positive attitude. Manage time effectively and maintain professional appearance. Provide excellent customer service, explaining technical details simply. Use ticket logging tools efficiently. Manage call durations and contacts per day to meet targets. Maintain and close tickets promptly More ❯

Level 1 IT Service Desk Technician Location: Theale, UK (near Reading) Type: Full-time | Monday-Friday | 40 hours/week Reports to: Service Desk Manager Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer … focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service. What You'll Do: Provide first-line technical support to users worldwide via ServiceNow. Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom). Manage tickets from start to resolution … or escalation, keeping users informed. Support account administration via Active Directory. Collaborate with L2/L3 teams for seamless support. Participate in IT engagement initiatives like our bi-weekly 'Tech Bar' and write 'Tech Tuesday' tips to help boost user productivity. Identify repeat issues and recommend process improvements or More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level Mid-Senior More ❯

Join to apply for the 1st Line Service Desk Support role at Atos . Get AI-powered advice on this job and more exclusive features. This position is based in Westlakes Science Park, Cumbria, and requires SC clearance, meaning 5 complete years of residency in the UK … up to the present date. Your job in a nutshell The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of … enquiries, following documented processes to ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent is also expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and More ❯

About Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire Multi-million family-run business where core values are key to their staff. They have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting both internal and external customers and infrastructure teams. Role Responsibilities As a Service Desk Analyst/1st Line Support/Helpdesk Analyst, you will have technical … have experience with Windows Server. Your responsibilities include resolving incidents, user queries, and faults via ticketing systems to SLA standards, escalating cases to relevant support teams when necessary. You should possess good problem-solving and diagnostic skills, experience troubleshooting hardware issues, and repairing laptops, desktops, and printers. The ability More ❯

EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Role: SaaS Software Support Service Desk Analyst Location: Swansea, South Wales, or London Work Arrangement: Hybrid (Minimum one day per week in one of the listed … work rotating shifts (8am - 4pm, 10am - 6pm, or 2pm - 10pm) to cover EMEA and non-UK hours. Why This Role Stands Out As a Service Desk Analyst, you will be at the forefront of customer success, providing essential technical support to business customers. This position offers a … for its rapid deployment and robust security. Key Responsibilities Act as the primary point of contact for technical issues from corporate clients. Respond to support reports within SLA, providing expert technical solutions. Conduct advanced troubleshooting and log analysis. Maintain consistent communication with customers throughout the resolution process. Document case More ❯

experiment and be yourself. This is what #LifeAtBNYMellon is all about. We’re seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID … . Overview The Technology Service Centre offers an opportunity to become part of a high performing team with a passion for technology, which is always seeking to improve, and where we have 'Respect for Our Customers Time.' We are aggressively using innovative techniques, exploring automation opportunities, and bridging the … support improvement efforts within our expanding technology environments. The Technology Service Centre – Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. The core goal is to provide More ❯

experiment and be yourself. This is what #LifeAtBNYMellon is all about. We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORT ANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID … . Overview The Technology Service Centre offers an opportunity to become part of a high performing team with a passion for technology, always seeking to improve, and where we have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing … the first and second line of support for all desktop applications and technology-related activities. The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including a 24x7 support model. Responsibilities Provide first line More ❯

This role is fully onsite and the right to work in the UK is required. The ideal candidate is an experienced Level 2 IT Service Desk Analyst with a track record of supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global … is known for its distinctive restructuring heritage, hands-on approach, and relentless focus on execution and results. Overview: The position of IT Field Services Support Specialist will be based in the London office and be part of the core Field Services team to support all UK and International … users by front-facing contact via walk-up desk, email, telephone, and/or remote tool for all technology-related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering, and/or applications development groups More ❯

IT Support | 2nd Line | Service Desk | Technical Support My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems. … Responsibilities Provide technical support to clients via phone and email. Troubleshoot and resolve technical issues, including hardware, software, and network problems. Log and manage support requests using our ticketing system. Escalate complex issues when necessary. Actively manage ticket system queues to chase resolution and reduce ageing tickets to … agreed SLAs. Participate in training sessions to develop technical skills and knowledge. Provide excellent customer service and always maintain a professional demeanour. Essential Skills Understanding of computer systems, networks, and software. Experience of working in an IT Support role. Excellent communication and interpersonal abilities both written and verbal. More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT … issues or escalate them to our field service engineers, keeping the customer updated throughout. Working on a 3 days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests … customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their … IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way. Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you'll be responsible for completing detailed and accurate records after every call and logging any incidents … or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their … IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way. Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents … or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and More ❯

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server is required for a leading IT management solutions provider based in … and 2 Days per Week from Home) JOB TYPE: Full-Time, Permanent Job Overview We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network … administration, troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server. In this role, you will manage support cases, troubleshoot issues, and host remote sessions. You will also maintain customer contact, meet SLA targets, and help clients understand system functionality, contributing to a team that values unity, integrity, and quality. More ❯

customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group. Job purpose: To provide a professional and proactive desktop support service to our business to business (B2B) customers and our own busy office environments including responsibilities for consumable management, mobile device and asset … management, meeting room setup and assistance with Incident Management. This includes the London office and remote support to other offices in the UK and abroad. This role is part of the Spotlight Sports Group Enterprise IT Department which supports a fast paced expanding Tech department and the Spotlight Sports … providing the company’s digital offering through the website and applications as well as newspaper production systems. Hours: 37.5 Hour week, On call weekend support (1 week in 4) Accountabilities: End user support for the Spotlight Sports Group staff for hardware, software, infrastructure and telephony requests. Administration of More ❯

Max 2 submittals Market hourly rate based on experience Position Summary:Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving … AM?5:00 PM CST Location: In-person, with the potential for remote work upon completion of training and demonstrated proficiency Communication & Collaboration SkillsCustomer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requestsCross-Functional Collaboration: Experience working with … application coordinators, trainers, and QA personnelProfessional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge & SkillsHelp Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices Licensing & Regulatory Systems: Familiarity with licensure processes and More ❯

Cumbria and requires a SC clearance , meaning 5 complete years residency in the UK up to present date Your job in a nutshell: The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First … Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised, and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service … of assigned team. Attitude: Demonstrates drive and determination in coping with difficult situations. Self Management: Demonstrates good timekeeping, professional appearance, and time management. Customer Service: Demonstrates awareness of customer and business needs. Able to describe technical details to non-technical customers in simple plain English. Tools: Can quickly pick More ❯

Science Park, Cumbria and requires a Security Clearance (SC) , meaning 5 complete years residency in the UK . Your job in a nutshell: The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. The First … Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and inquiries, following documented processes to ensure tickets are logged, prioritized, and routed accurately. The 1LS Agent is also expected to provide Incident Resolution to support the First Time Fix Service … the assigned team. Attitude: Demonstrates drive and determination in coping with difficult situations. Self Management: Demonstrates good timekeeping, professional appearance, and time management. Customer Service: Shows awareness of customer and business needs, and can describe technical details to non-technical customers in plain English. Tools: Quickly learns the ticket More ❯

for this job have also been included. Fixed term for 12 months, 37 hours per week We have an exciting opportunity for an IT Support Advisor to join our Service Desk Team in Computing and Library Services, which delivers first line IT Support to customers of … seeking a customer-focused individual to join this busy section of the Customer Services department who has experience of working in a busy IT service environment and providing a high-quality customer experience. You will have a minimum of 5 GCSEs at Grade C/4 including English and … Windows 10/11, iOS operating systems, and a range of IT hardware is also required, including the ability to provide basic advice and support on these products. The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and More ❯

you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact … on customer satisfaction and team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect … steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge More ❯

you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact … on customer satisfaction and team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect … steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge More ❯

you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact … on customer satisfaction and team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect … steps Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes Generate service metrics using scripts and/or documentation Apply your unique skillset to improve team processes and highlight documentation or training needs Impart your knowledge More ❯

1st/2nd Line Technical Support Analyst Location: London Salary: Circa £45,000 Technology Stack: Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London … Market Insurer. This role will include: General support Setting up new starters/leavers Support of laptops and PCs Fixing technical issues for users Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the More ❯

more. Base pay range Note: This is an onsite role 5 days per week with going Hybrid after probation pass. 1st Line 2nd Line Support Technical Skills: Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365. Proficiency with SCCM, Intune, and McAfee. Familiarity … with Windows, iOS, and Android devices. Experience with hardware support for desktops, printers, and peripherals. Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems. Group Policy and PowerShell scripting experience. Communication and Training: Clear and concise written and verbal communication. Ability to provide basic training … to work closely with global IT teams. Capable of taking initiative in a small team environment. Experience: Minimum of 2 years of relevant deskside support experience (ideally in Financial Services). Regulatory Awareness: Knowledge of IT compliance and security best practices, particularly in a financial services environment. Seniority level More ❯