Service Analyst
UK

The median Service Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 337 377 416
Rank change year-on-year +40 +39 -44
Permanent jobs requiring a Service Analyst 825 857 1,435
As % of all permanent jobs advertised in the UK 0.82% 0.87% 0.88%
As % of the Job Titles category 0.86% 0.95% 0.91%
Number of salaries quoted 647 671 1,101
10th Percentile £21,900 £22,000 £20,750
25th Percentile £23,838 £24,000 £22,750
Median annual salary (50th Percentile) £27,500 £29,000 £27,500
Median % change year-on-year -5.17% +5.45% -
75th Percentile £34,250 £37,500 £37,500
90th Percentile £45,000 £48,750 £62,500
UK excluding London median annual salary £26,000 £26,000 £25,000
% change year-on-year - +4.00% +4.17%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 23 May 2024.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 757 £27,500 -5.17% 120
UK excluding London +24 648 £26,000 - 121
North of England +88 227 £24,500 -2.00% 35
Work from Home -7 212 £28,165 -9.87% 51
London +29 151 £37,250 +6.43% 15
North West +25 113 £25,000 -2.15% 17
South East -41 113 £26,000 -5.45% 23
South West +52 101 £27,500 -1.79% 13
Midlands +2 99 £28,165 -2.04% 14
Yorkshire +104 86 £24,500 +4.26% 15
West Midlands +13 68 £27,500 -5.17% 9
East of England +26 65 £26,500 +7.18% 25
East Midlands +1 31 £28,165 +4.31% 5
North East +3 28 £24,500 -2.00% 4
Scotland -95 24 £28,000 +12.00% 7
Wales -1 17 £25,500 -20.31% 6
Northern Ireland +24 2 £31,500 -3.08% 2

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 389 (47.15%) Microsoft
2 365 (44.24%) Social Skills
3 337 (40.85%) Windows
4 312 (37.82%) Active Directory
5 306 (37.09%) Customer Service
6 305 (36.97%) Microsoft 365
7 255 (30.91%) ITIL
8 201 (24.36%) Problem-Solving
9 165 (20.00%) Microsoft Office
10 138 (16.73%) Finance
11 135 (16.36%) Windows 10
12 129 (15.64%) Analytical Skills
13 125 (15.15%) SLA
14 114 (13.82%) ITSM
15 87 (10.55%) Azure
16 83 (10.06%) Incident Management
17 82 (9.94%) Law
18 80 (9.70%) Windows Server
19 79 (9.58%) Microsoft Exchange
20 78 (9.45%) ServiceNow
21 77 (9.33%) Time Management
22 76 (9.21%) Service Management
23 65 (7.88%) Inclusion and Diversity
24 64 (7.76%) LAN
25 58 (7.03%) Banking
26 57 (6.91%) Degree
26 57 (6.91%) VPN
27 55 (6.67%) Service Delivery
28 54 (6.55%) Retail
29 53 (6.42%) SharePoint

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (9.58%) Microsoft Exchange
2 53 (6.42%) SharePoint
3 24 (2.91%) Confluence
4 3 (0.36%) IBM Notes
5 2 (0.24%) Exchange Server 2003
5 2 (0.24%) Exchange Server 2007
5 2 (0.24%) Exchange Server 2010
5 2 (0.24%) Exchange Server 2013
6 1 (0.12%) CMS
6 1 (0.12%) Skype for Business
Applications
1 165 (20.00%) Microsoft Office
2 33 (4.00%) Microsoft Excel
3 19 (2.30%) Microsoft PowerPoint
4 2 (0.24%) Chatbot
4 2 (0.24%) Microsoft Project
4 2 (0.24%) MS Visio
Business Applications
1 3 (0.36%) Elite 3E
2 2 (0.24%) assyst
3 1 (0.12%) Aladdin
3 1 (0.12%) Carpe Diem
3 1 (0.12%) Remedy ITSM
Cloud Services
1 305 (36.97%) Microsoft 365
2 87 (10.55%) Azure
3 34 (4.12%) SaaS
4 26 (3.15%) Entra ID
5 22 (2.67%) Mimecast
6 20 (2.42%) OneDrive
7 17 (2.06%) AWS
8 14 (1.70%) Power Platform
9 7 (0.85%) Snowflake
10 5 (0.61%) Power Automate
11 4 (0.48%) PaaS
12 2 (0.24%) Dynamics 365
12 2 (0.24%) GCP
12 2 (0.24%) Google Drive
12 2 (0.24%) Google Workspace
12 2 (0.24%) WhatsApp
13 1 (0.12%) Asana
13 1 (0.12%) Google Sheets
13 1 (0.12%) Yammer
13 1 (0.12%) Zapier
Communications & Networking
1 64 (7.76%) LAN
2 57 (6.91%) VPN
3 50 (6.06%) TCP/IP
4 49 (5.94%) DNS
5 42 (5.09%) Firewall
6 41 (4.97%) WAN
7 34 (4.12%) VoIP
8 32 (3.88%) DHCP
9 24 (2.91%) Internet
10 23 (2.79%) Wireless
11 22 (2.67%) Remote Desktop
12 13 (1.58%) Wi-Fi
13 11 (1.33%) Broadband
14 5 (0.61%) Cisco IOS
15 4 (0.48%) SSL
16 3 (0.36%) VLAN
16 3 (0.36%) Wireshark
17 2 (0.24%) SAN
17 2 (0.24%) Skype
17 2 (0.24%) Structured Cabling
Database & Business Intelligence
1 14 (1.70%) Power BI
2 13 (1.58%) SQL Server
3 3 (0.36%) Tableau
4 2 (0.24%) SQL Server Integration Services
4 2 (0.24%) SQL Server Reporting Services
5 1 (0.12%) Oracle Reports
Development Applications
1 24 (2.91%) JIRA
General
1 365 (44.24%) Social Skills
2 138 (16.73%) Finance
3 129 (15.64%) Analytical Skills
4 82 (9.94%) Law
5 65 (7.88%) Inclusion and Diversity
6 58 (7.03%) Banking
7 54 (6.55%) Retail
8 36 (4.36%) Telecoms
9 33 (4.00%) Investment Banking
10 31 (3.76%) Legal
11 27 (3.27%) French Language
11 27 (3.27%) Public Sector
12 26 (3.15%) Presentation Skills
13 20 (2.42%) Digital Economy
14 19 (2.30%) Corporate Banking
15 13 (1.58%) Front Office
16 12 (1.45%) Documentation Skills
17 10 (1.21%) Organisational Skills
18 9 (1.09%) Advertising
19 8 (0.97%) German Language
Libraries, Frameworks & Software Standards
1 16 (1.94%) OLE
2 5 (0.61%) XML
3 2 (0.24%) .NET
4 1 (0.12%) EDI
Miscellaneous
1 38 (4.61%) Self-Motivation
2 35 (4.24%) Smartphone
3 28 (3.39%) Management Information System
4 21 (2.55%) Driving Licence
5 20 (2.42%) Data Centre
6 19 (2.30%) Mobile App
7 14 (1.70%) Onboarding
8 13 (1.58%) iPad
8 13 (1.58%) Team-Oriented Environment
9 12 (1.45%) iPhone
10 9 (1.09%) Life Science
10 9 (1.09%) Replication
11 8 (0.97%) Derivative
11 8 (0.97%) Video Conferencing
12 7 (0.85%) Credit Derivative
12 7 (0.85%) Credit Risk
12 7 (0.85%) Fixed Income
12 7 (0.85%) Foreign Exchange (FX)
13 6 (0.73%) CMDB
13 6 (0.73%) Product Ownership
Operating Systems
1 337 (40.85%) Windows
2 135 (16.36%) Windows 10
3 80 (9.70%) Windows Server
4 42 (5.09%) Android
5 27 (3.27%) Windows Server 2016
5 27 (3.27%) Windows Server 2019
6 21 (2.55%) Apple iOS
7 20 (2.42%) Windows Server 2012
8 15 (1.82%) Windows 7
9 10 (1.21%) Mac OS
10 9 (1.09%) Unix
10 9 (1.09%) Windows Server 2008
11 8 (0.97%) Linux
12 2 (0.24%) Red Hat Enterprise Linux
12 2 (0.24%) Windows 8
12 2 (0.24%) Windows Server 2003
13 1 (0.12%) Mac OS X
Processes & Methodologies
1 306 (37.09%) Customer Service
2 255 (30.91%) ITIL
3 201 (24.36%) Problem-Solving
4 114 (13.82%) ITSM
5 83 (10.06%) Incident Management
6 77 (9.33%) Time Management
7 76 (9.21%) Service Management
8 55 (6.67%) Service Delivery
9 41 (4.97%) Asset Management
10 38 (4.61%) Change Management
11 33 (4.00%) Business Analysis
12 32 (3.88%) Project Management
13 28 (3.39%) Collaborative Working
14 27 (3.27%) Continuous Improvement
14 27 (3.27%) Customer Experience
15 26 (3.15%) Agile
15 26 (3.15%) Root Cause Analysis
15 26 (3.15%) Statistics
16 25 (3.03%) Problem Management
17 21 (2.55%) Analytics
Programming Languages
1 25 (3.03%) SQL
2 24 (2.91%) R
3 12 (1.45%) Python
4 10 (1.21%) PowerShell
5 7 (0.85%) T-SQL
6 2 (0.24%) C++
6 2 (0.24%) Java
Qualifications
1 57 (6.91%) Degree
2 26 (3.15%) A+ Certification
3 23 (2.79%) Microsoft Certification
4 22 (2.67%) Security Cleared
5 21 (2.55%) ITIL Certification
6 15 (1.82%) DV Cleared
7 12 (1.45%) NVQ Level 3
8 9 (1.09%) ITIL Foundation Certificate
9 7 (0.85%) MCP
9 7 (0.85%) SC Cleared
10 6 (0.73%) DBS Check
11 5 (0.61%) BPSS Clearance
12 3 (0.36%) Computer Science Degree
12 3 (0.36%) GCFA
12 3 (0.36%) GCIA
12 3 (0.36%) GCIH
12 3 (0.36%) ISEB
12 3 (0.36%) Master's Degree
12 3 (0.36%) MBA
12 3 (0.36%) MCITP
Quality Assurance & Compliance
1 125 (15.15%) SLA
2 17 (2.06%) GDPR
3 13 (1.58%) Data Quality
4 4 (0.48%) Accessibility
4 4 (0.48%) COBIT
4 4 (0.48%) ISO 9001
4 4 (0.48%) ISO/IEC 27001
4 4 (0.48%) QA
5 3 (0.36%) ISO 14001
5 3 (0.36%) ITGC
5 3 (0.36%) NIST
6 2 (0.24%) Sarbanes-Oxley
6 2 (0.24%) Software Quality Assurance
7 1 (0.12%) PMO
System Software
1 312 (37.82%) Active Directory
2 16 (1.94%) XenApp
2 16 (1.94%) XenDesktop
3 14 (1.70%) VMware Infrastructure
4 10 (1.21%) Hyper-V
5 9 (1.09%) vSphere
6 5 (0.61%) Terminal Services
7 3 (0.36%) Virtual Desktop
8 2 (0.24%) Citrix Hypervisor
9 1 (0.12%) BitLocker
9 1 (0.12%) Virtual Servers
9 1 (0.12%) VMware ESXi
Systems Management
1 32 (3.88%) Microsoft Intune
2 21 (2.55%) SCCM
3 3 (0.36%) Jamf Pro
4 1 (0.12%) Backup Exec
4 1 (0.12%) IBM BigFix
4 1 (0.12%) Symantec Endpoint Protection
4 1 (0.12%) Tivoli
Vendors
1 389 (47.15%) Microsoft
2 78 (9.45%) ServiceNow
3 37 (4.48%) Citrix
4 36 (4.36%) VMware
5 30 (3.64%) Cisco
6 27 (3.27%) Apple
7 19 (2.30%) iManage
8 16 (1.94%) Dell
9 12 (1.45%) Adobe
9 12 (1.45%) HP
10 11 (1.33%) Virgin Media
11 10 (1.21%) NetApp
11 10 (1.21%) Snow
12 9 (1.09%) Ivanti
12 9 (1.09%) Veeam
13 8 (0.97%) Aderant
13 8 (0.97%) Remedy
13 8 (0.97%) Splunk
14 7 (0.85%) Alteryx
14 7 (0.85%) Google