Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 369 340 425
Rank change year-on-year -29 +85 -14
Permanent jobs citing Problem Management 716 978 1,393
As % of all permanent jobs advertised in the UK 0.71% 0.99% 0.85%
As % of the Processes & Methodologies category 0.84% 1.04% 0.89%
Number of salaries quoted 498 666 955
10th Percentile £31,250 £31,250 £28,100
25th Percentile £40,400 £37,885 £37,648
Median annual salary (50th Percentile) £52,500 £50,985 £50,000
Median % change year-on-year +2.97% +1.97% +6.26%
75th Percentile £67,500 £67,070 £64,875
90th Percentile £87,500 £77,500 £78,250
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +0.56%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 85,549 94,155 156,986
As % of all permanent jobs advertised in the UK 84.76% 95.59% 95.83%
Number of salaries quoted 60,063 55,401 82,663
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 23 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 640 £52,500 +2.97% 161
UK excluding London -43 492 £50,000 +11.11% 133
Work from Home +8 333 £55,000 +1.85% 58
London +12 197 £75,000 +30.43% 54
North of England +13 135 £52,000 +12.13% 19
South East -6 135 £48,500 +10.23% 46
Midlands -27 97 £50,000 +11.11% 24
West Midlands -10 66 £54,000 +14.29% 12
North West -34 65 £57,500 +21.05% 9
South West -16 50 £42,500 +15.60% 13
Yorkshire +66 44 £57,500 +27.78% 8
East Midlands -8 31 £48,500 +14.12% 11
North East +15 26 £40,849 -22.19% 2
East of England -31 25 £45,000 +12.50% 21
Scotland -69 22 £55,000 - 13
Wales +20 20 £51,500 +66.13%
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (4.47%) Microsoft Exchange
2 25 (3.49%) SharePoint
3 23 (3.21%) SAS
4 6 (0.84%) Exchange Server 2000
4 6 (0.84%) JBoss
5 5 (0.70%) Confluence
6 3 (0.42%) IBM Notes
6 3 (0.42%) IIS
7 2 (0.28%) Apache
7 2 (0.28%) Apache Spark
7 2 (0.28%) WebSphere
8 1 (0.14%) Oracle Spatial
8 1 (0.14%) Oracle Workflow
8 1 (0.14%) Tomcat
8 1 (0.14%) WebLogic
8 1 (0.14%) WordPress
Applications
1 50 (6.98%) Microsoft Office
2 29 (4.05%) Microsoft Excel
3 9 (1.26%) Microsoft PowerPoint
4 4 (0.56%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 22 (3.07%) NEC Housing
2 6 (0.84%) Aladdin
2 6 (0.84%) Dynamics CRM
2 6 (0.84%) thinkFolio
3 5 (0.70%) Remedy ITSM
3 5 (0.70%) Temenos T24
4 4 (0.56%) Dynamics NAV
5 3 (0.42%) Oracle ERP
6 2 (0.28%) Elite 3E
6 2 (0.28%) Oracle EBS
7 1 (0.14%) Carpe Diem
7 1 (0.14%) Endur
7 1 (0.14%) Oracle Cash Management
7 1 (0.14%) Oracle EBS R12
7 1 (0.14%) Oracle E-Business Tax
7 1 (0.14%) Oracle General Ledger
7 1 (0.14%) Oracle iProcurement
7 1 (0.14%) Oracle Payables
7 1 (0.14%) Oracle Receivables
7 1 (0.14%) SAP EWM
Cloud Services
1 196 (27.37%) Azure
2 166 (23.18%) Microsoft 365
3 58 (8.10%) Power Platform
4 40 (5.59%) AWS
5 33 (4.61%) GCP
6 31 (4.33%) Entra ID
7 29 (4.05%) SaaS
8 27 (3.77%) Azure DevOps
8 27 (3.77%) Azure Logic Apps
8 27 (3.77%) Dynamics 365
8 27 (3.77%) PowerApps
9 25 (3.49%) IaaS
10 21 (2.93%) PaaS
11 17 (2.37%) Azure Monitor
11 17 (2.37%) OpenShift
12 16 (2.23%) Azure Data Factory
12 16 (2.23%) Azure Service Bus
12 16 (2.23%) Serverless
13 14 (1.96%) Azure Functions
14 13 (1.82%) Power Automate
Communications & Networking
1 57 (7.96%) Firewall
2 55 (7.68%) DNS
3 32 (4.47%) LAN
4 30 (4.19%) DHCP
5 25 (3.49%) Wireless
6 23 (3.21%) Remote Desktop
7 22 (3.07%) VPN
7 22 (3.07%) WAN
8 16 (2.23%) TCP/IP
9 15 (2.09%) Internet
9 15 (2.09%) SAN
10 11 (1.54%) Wi-Fi
11 6 (0.84%) VoIP
11 6 (0.84%) Wireshark
12 5 (0.70%) Fibre Channel
12 5 (0.70%) Network Security
12 5 (0.70%) SD-WAN
12 5 (0.70%) VLAN
13 4 (0.56%) 5G
13 4 (0.56%) WLAN
Database & Business Intelligence
1 38 (5.31%) SQL Server
2 30 (4.19%) Relational Database
3 28 (3.91%) Oracle Database
4 24 (3.35%) MySQL
5 23 (3.21%) PostgreSQL
5 23 (3.21%) Power BI
6 22 (3.07%) Oracle Database 12c
7 20 (2.79%) RDBMS
8 10 (1.40%) Azure SQL Database
9 6 (0.84%) Data Warehouse
10 5 (0.70%) Data Lake
11 2 (0.28%) Apache Cassandra
11 2 (0.28%) Big Data
11 2 (0.28%) Hadoop
11 2 (0.28%) Metadata
11 2 (0.28%) Qlik Sense
11 2 (0.28%) SQL Server Integration Services
11 2 (0.28%) Tableau
12 1 (0.14%) Metadata Repository
12 1 (0.14%) SAS EBI
Development Applications
1 21 (2.93%) Jenkins
2 17 (2.37%) IBM UrbanCode
3 11 (1.54%) JIRA
4 4 (0.56%) Bitbucket
5 3 (0.42%) Git
5 3 (0.42%) Postman
6 2 (0.28%) Visual Studio
7 1 (0.14%) Mercurial
7 1 (0.14%) MSI
7 1 (0.14%) Snyk
7 1 (0.14%) Toad
General
1 292 (40.78%) Social Skills
2 242 (33.80%) Finance
3 122 (17.04%) Analytical Skills
4 47 (6.56%) Law
5 45 (6.28%) Banking
6 36 (5.03%) Public Sector
7 31 (4.33%) Legal
8 28 (3.91%) Presentation Skills
9 27 (3.77%) Local Government
10 25 (3.49%) Back Office
10 25 (3.49%) Inclusion and Diversity
10 25 (3.49%) Organisational Skills
11 22 (3.07%) Police
12 18 (2.51%) Telecoms
13 14 (1.96%) Retail
14 12 (1.68%) Documentation Skills
14 12 (1.68%) Financial Institution
15 11 (1.54%) Investment Banking
16 10 (1.40%) Games
16 10 (1.40%) Manufacturing
Job Titles
1 145 (20.25%) Analyst
2 100 (13.97%) Senior
3 78 (10.89%) Service Manager
4 63 (8.80%) IT Manager
5 56 (7.82%) Support Engineer
6 52 (7.26%) Support Analyst
7 50 (6.98%) Infrastructure Engineer
8 49 (6.84%) IT Support
9 47 (6.56%) Administrator
10 45 (6.28%) Developer
11 44 (6.15%) DBA
12 41 (5.73%) Lead
12 41 (5.73%) Oracle DBA
13 39 (5.45%) Problem Manager
14 37 (5.17%) IT Services Manager
15 33 (4.61%) IT Analyst
16 25 (3.49%) Incident Manager
16 25 (3.49%) Problem Analyst
16 25 (3.49%) Service Analyst
17 24 (3.35%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (4.05%) Web Services
2 25 (3.49%) .NET
3 23 (3.21%) CSS
4 22 (3.07%) AngularJS
4 22 (3.07%) HTML
4 22 (3.07%) Twitter Bootstrap
5 5 (0.70%) REST
6 4 (0.56%) Software Packaging
6 4 (0.56%) YAML
7 3 (0.42%) .NET Framework
7 3 (0.42%) ARM Templates
7 3 (0.42%) AWS CDK
7 3 (0.42%) EDI
7 3 (0.42%) JSON
8 2 (0.28%) Middleware
8 2 (0.28%) Node.js
9 1 (0.14%) .NET Core
9 1 (0.14%) OpenLayers
9 1 (0.14%) SAML
9 1 (0.14%) XML
Miscellaneous
1 79 (11.03%) Management Information System
2 47 (6.56%) Self-Motivation
3 38 (5.31%) Driving Licence
4 36 (5.03%) CMDB
5 32 (4.47%) Data Centre
6 26 (3.63%) Product Ownership
7 24 (3.35%) PKI
8 23 (3.21%) Legacy Systems
9 19 (2.65%) Clustering
10 18 (2.51%) Enterprise Software
11 17 (2.37%) Cyber Threat
11 17 (2.37%) Public Cloud
12 14 (1.96%) Hedge funds
13 13 (1.82%) Enterprise Cloud
13 13 (1.82%) Replication
14 10 (1.40%) Security Operations Centre
15 8 (1.12%) Hybrid Cloud
16 7 (0.98%) Cyber Kill Chain
17 6 (0.84%) Cyber Defence
18 5 (0.70%) Onboarding
Operating Systems
1 229 (31.98%) Windows
2 81 (11.31%) Windows Server
3 80 (11.17%) Linux
4 55 (7.68%) Unix
5 46 (6.42%) Windows 10
6 33 (4.61%) Windows Server 2012
7 24 (3.35%) Windows 7
7 24 (3.35%) Windows Server 2019
8 22 (3.07%) Windows Server 2016
9 9 (1.26%) AIX
10 7 (0.98%) Android
10 7 (0.98%) Mac OS
11 6 (0.84%) Apple iOS
12 4 (0.56%) Red Hat Enterprise Linux
12 4 (0.56%) Windows Server 2003
13 3 (0.42%) CentOS
13 3 (0.42%) zOS
14 2 (0.28%) Ubuntu
14 2 (0.28%) Windows Server 2008
15 1 (0.14%) Windows 8
Processes & Methodologies
1 429 (59.92%) ITIL
2 261 (36.45%) Change Management
3 260 (36.31%) Service Management
4 217 (30.31%) Incident Management
5 162 (22.63%) Customer Service
6 140 (19.55%) ITSM
6 140 (19.55%) Problem-Solving
6 140 (19.55%) Service Delivery
7 115 (16.06%) Continuous Improvement
7 115 (16.06%) Root Cause Analysis
8 110 (15.36%) Agile
9 83 (11.59%) Cybersecurity
10 78 (10.89%) DevOps
11 71 (9.92%) Infrastructure Engineering
12 67 (9.36%) Mentoring
13 66 (9.22%) Roadmaps
14 58 (8.10%) Trend Analysis
15 52 (7.26%) Information Security
16 48 (6.70%) Actionable Insight
16 48 (6.70%) Process Improvement
Programming Languages
1 84 (11.73%) SQL
2 70 (9.78%) PowerShell
3 30 (4.19%) Python
4 26 (3.63%) C#
5 17 (2.37%) Groovy
6 13 (1.82%) ActionScript
7 12 (1.68%) Java
7 12 (1.68%) VB
8 8 (1.12%) Bash
9 6 (0.84%) Perl
9 6 (0.84%) T-SQL
10 3 (0.42%) JavaScript
10 3 (0.42%) JCL
10 3 (0.42%) PL/SQL
10 3 (0.42%) TypeScript
11 2 (0.28%) C++
11 2 (0.28%) Shell Script
12 1 (0.14%) ActionScript 2.0
12 1 (0.14%) C
12 1 (0.14%) REXX
Qualifications
1 127 (17.74%) Degree
2 100 (13.97%) Security Cleared
3 48 (6.70%) SC Cleared
4 37 (5.17%) ITIL Certification
5 26 (3.63%) CISSP
6 22 (3.07%) Oracle Certification
7 20 (2.79%) CISM
8 18 (2.51%) Microsoft Certification
9 17 (2.37%) HNC
9 17 (2.37%) ITIL Foundation Certificate
10 12 (1.68%) CRISC
10 12 (1.68%) GIAC
10 12 (1.68%) ISSMP
11 11 (1.54%) Azure Certification
11 11 (1.54%) Cisco Certification
11 11 (1.54%) DV Cleared
12 10 (1.40%) CCNA
12 10 (1.40%) Computer Science Degree
13 8 (1.12%) DBS Check
14 7 (0.98%) A+ Certification
Quality Assurance & Compliance
1 109 (15.22%) SLA
2 38 (5.31%) ISO/IEC 27001
3 25 (3.49%) Accessibility
4 20 (2.79%) PCI DSS
5 16 (2.23%) COBIT
6 12 (1.68%) Cyber Essentials
7 11 (1.54%) GDPR
8 9 (1.26%) Data Quality
9 8 (1.12%) NIST
10 7 (0.98%) NCSC
10 7 (0.98%) SOC 1
11 6 (0.84%) GRC
11 6 (0.84%) QA
12 5 (0.70%) HIPAA
13 4 (0.56%) ISO 9001
13 4 (0.56%) ITGC
13 4 (0.56%) PMO
14 3 (0.42%) ISO 14000
15 1 (0.14%) ISO/IEC 20000
15 1 (0.14%) SOC 2
System Software
1 122 (17.04%) Active Directory
2 49 (6.84%) VMware Infrastructure
3 21 (2.93%) vSphere
4 20 (2.79%) Hyper-V
5 19 (2.65%) VMware ESXi
6 12 (1.68%) OpenSSH
6 12 (1.68%) XenApp
7 8 (1.12%) Terminal Services
8 5 (0.70%) Virtual Desktop
9 3 (0.42%) Docker
9 3 (0.42%) NFS
9 3 (0.42%) Time Sharing Option
10 1 (0.14%) Citrix Hypervisor
10 1 (0.14%) DFS Replication
10 1 (0.14%) Virtual Machines
Systems Management
1 55 (7.68%) Microsoft Intune
2 53 (7.40%) SCCM
3 33 (4.61%) Ansible
4 27 (3.77%) Terraform
5 18 (2.51%) Progress Chef
6 15 (2.09%) vCenter Server
7 12 (1.68%) IBM BigFix
7 12 (1.68%) PowerCLI
8 9 (1.26%) SCOM
9 6 (0.84%) CSIRT
10 5 (0.70%) Active Directory Federation Services
10 5 (0.70%) AirWatch
10 5 (0.70%) Microsoft Clustering
11 4 (0.56%) Kubernetes
12 2 (0.28%) NetBackup
12 2 (0.28%) Single Sign-On
13 1 (0.14%) Jamf Pro
13 1 (0.14%) McAfee ePO
13 1 (0.14%) Opsgenie
13 1 (0.14%) Puppet
Vendors
1 224 (31.28%) Microsoft
2 89 (12.43%) VMware
3 78 (10.89%) ServiceNow
4 72 (10.06%) Oracle
5 37 (5.17%) Dell
5 37 (5.17%) IBM
6 33 (4.61%) Citrix
6 33 (4.61%) HP
7 32 (4.47%) Google
8 23 (3.21%) Cisco
9 22 (3.07%) NEC
10 18 (2.51%) iManage
11 15 (2.09%) Remedy
12 12 (1.68%) Aderant
12 12 (1.68%) Alibaba
13 9 (1.26%) BT
13 9 (1.26%) SolarWinds
14 8 (1.12%) Qualys
15 7 (0.98%) Bloomberg
15 7 (0.98%) Meraki