The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Contact Management
Rank 604 602 555
Rank change year-on-year
-2 -47
Contract jobs citing Contact Management 16 9 24
As % of all contract IT jobs located in the UK 0.028% 0.016% 0.047%
As % of the Processes & Methodologies category 0.036% 0.022% 0.063%
Number of daily rates quoted 7 4 9
Average daily rate
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£488 £381 £300
Average daily rate % change year-on-year
+27.86% +27.08%
90% offered a daily rate of more than £292 £358 £128
10% offered a daily rate of more than £530 £519 £350
UK excluding London average daily rate £422 £375 £350
% change year-on-year
+12.46% +7.14%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44182 41616 38228
As % of all contract IT jobs located in the UK 77.70% 76.15% 74.80%
Number of daily rates quoted 28632 25727 23174
Average daily rate £415 £400 £405
Average daily rate % change year-on-year
+3.75% -1.23%
90% offered a daily rate of more than £285 £275 £270
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1181 1176 1105
Average hourly rate £30.00 £25.00 £30.50
Average hourly rate % change year-on-year
+20.00% -18.03%
90% offered a hourly rate of more than £12.50 £12.85 £12.50
10% offered a hourly rate of more than £52.17 £50.00 £50.00
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 31 July 2015.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 13 £488 +27.86%
London -1 5 £500 +29.03%
South East -10 3 £488 -
East of England - 3 - -
Bedfordshire - 3 - -
Berkshire +4 2 £494 -
City of London - 2 £363 -
Slough - 2 £494 -
Milton Keynes - 1 £195 -
Manchester - 1 - -
Buckinghamshire - 1 £195 -
Bristol - 1 £356 -
North West - 1 - -
South West - 1 £356 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 9 (29.03%) Cisco
1 9 (29.03%) Change Management
1 9 (29.03%) Cisco ICM
1 9 (29.03%) Cisco UCCX
2 8 (25.81%) Citrix
3 7 (22.58%) Cisco Certification
3 7 (22.58%) Project Management
3 7 (22.58%) Microsoft
3 7 (22.58%) Cisco CUCM
4 6 (19.35%) CA Spectrum
4 6 (19.35%) IT Asset Management
4 6 (19.35%) MS Excel
4 6 (19.35%) CA
4 6 (19.35%) Asset Management
4 6 (19.35%) MS PowerPoint
5 5 (16.13%) Firewall
5 5 (16.13%) NetScaler
6 4 (12.90%) Service Management
6 4 (12.90%) Stakeholder Management
6 4 (12.90%) Finance
6 4 (12.90%) Active Directory
7 3 (9.68%) MS Exchange
7 3 (9.68%) SOA
7 3 (9.68%) Migration
7 3 (9.68%) Programme Management
7 3 (9.68%) REST
7 3 (9.68%) Marketing
7 3 (9.68%) Cisco UCCE
8 2 (6.45%) Capacity Management
8 2 (6.45%) Line Management

Contact Management
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.68%) MS Exchange
Applications
1 6 (19.35%) MS Excel
1 6 (19.35%) MS PowerPoint
Communications & Networking
1 9 (29.03%) Cisco ICM
2 5 (16.13%) NetScaler
2 5 (16.13%) Firewall
3 2 (6.45%) VoIP
4 1 (3.23%) LAN
4 1 (3.23%) PSTN
4 1 (3.23%) Unified Communications
Database & Business Intelligence
1 1 (3.23%) SQL Server
General
1 4 (12.90%) Finance
2 3 (9.68%) Marketing
3 2 (6.45%) Banking
3 2 (6.45%) Retail
3 2 (6.45%) Local Government
4 1 (3.23%) Financial Institution
4 1 (3.23%) Telecoms
Job Titles
1 6 (19.35%) Project Manager
1 6 (19.35%) Analyst
2 5 (16.13%) Voice Engineer
3 3 (9.68%) Architect
3 3 (9.68%) Senior Manager
3 3 (9.68%) Senior Project Manager
4 2 (6.45%) Designer
4 2 (6.45%) Operations Engineer
4 2 (6.45%) Network Operations Engineer
4 2 (6.45%) Solutions Designer
4 2 (6.45%) Operations Manager
4 2 (6.45%) Network Engineer
5 1 (3.23%) Lead Designer
5 1 (3.23%) Service Manager
5 1 (3.23%) Support Analyst
5 1 (3.23%) Chief Enterprise Architect
5 1 (3.23%) Lead Enterprise Architect
5 1 (3.23%) Systems Architect
5 1 (3.23%) Infrastructure Architect
5 1 (3.23%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 3 (9.68%) REST
2 1 (3.23%) HTML
2 1 (3.23%) .NET
2 1 (3.23%) ASP.NET
2 1 (3.23%) ASP.NET MVC
2 1 (3.23%) HTML5
Miscellaneous
1 2 (6.45%) IVR
2 1 (3.23%) Social Media
2 1 (3.23%) Data Centre
Operating Systems
1 1 (3.23%) Windows
1 1 (3.23%) Linux
Processes & Methodologies
1 9 (29.03%) Change Management
2 7 (22.58%) Project Management
3 6 (19.35%) Asset Management
3 6 (19.35%) IT Asset Management
4 4 (12.90%) Stakeholder Management
4 4 (12.90%) Service Management
5 3 (9.68%) SOA
5 3 (9.68%) Migration
5 3 (9.68%) Programme Management
6 2 (6.45%) Knowledge Management
6 2 (6.45%) Content Management
6 2 (6.45%) Document Management
6 2 (6.45%) Capacity Management
6 2 (6.45%) Line Management
6 2 (6.45%) Coaching
6 2 (6.45%) Performance Management
6 2 (6.45%) Data Migration
7 1 (3.23%) Data Architecture
7 1 (3.23%) Customer Engagement
7 1 (3.23%) Portfolio Management
Programming Languages
1 1 (3.23%) C#
1 1 (3.23%) SQL
Qualifications
1 7 (22.58%) Cisco Certification
2 1 (3.23%) PRINCE2 Certification
2 1 (3.23%) Degree
2 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 4 (12.90%) Active Directory
2 1 (3.23%) VMware Infrastructure
2 1 (3.23%) VMware ESXi
Systems Management
1 9 (29.03%) Cisco UCCX
2 7 (22.58%) Cisco CUCM
3 6 (19.35%) CA Spectrum
4 3 (9.68%) Cisco UCCE
5 2 (6.45%) Cisco IPCC
Vendors
1 9 (29.03%) Cisco
2 8 (25.81%) Citrix
3 7 (22.58%) Microsoft
4 6 (19.35%) CA
5 2 (6.45%) VMware
6 1 (3.23%) Pega
6 1 (3.23%) Blue Prism
6 1 (3.23%) Genesys