The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 25 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 May 2016
Same period 2015 Same period 2014
Contact Management
Rank 623 632 612
Rank change year-on-year
+9 -20
Contract jobs citing Contact Management 18 6 14
As % of all contract IT jobs located in the UK 0.034% 0.011% 0.027%
As % of the Processes & Methodologies category 0.041% 0.014% 0.034%
Number of daily rates quoted 8 4 10
Median daily rate £475 £494 £420
Median daily rate % change year-on-year
-3.79% +17.55%
90% offered a daily rate of more than £429 £426 £283
10% offered a daily rate of more than £588 £500 £425
UK excluding London median daily rate £456 £488 £420
% change year-on-year
-6.41% +16.07%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £27.50
UK excluding London median hourly rate - - £27.50

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43989 42942 40972
As % of all contract IT jobs located in the UK 81.91% 79.23% 77.73%
Number of daily rates quoted 29145 27166 25895
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £300 £280 £275
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1025 1234 1230
Median hourly rate £28.50 £30.00 £28.75
Median hourly rate % change year-on-year
-5.00% +4.34%
90% offered a hourly rate of more than £12.75 £12.35 £12.50
10% offered a hourly rate of more than £47.50 £47.71 £50.00
UK excluding London median hourly rate £33.75 £30.50 £30.00
% change year-on-year
+10.65% +1.66%

Contact Management
Jobs Demand Trend

The demand trend of contract jobs citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 25 May 2016.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 18 £475 -3.79% 2
London +8 11 £588 +17.50% 2
Bromley - 6 - -
South East -8 4 £475 -2.56%
Berkshire -4 2 £455 -6.66%
Reading -9 2 £455 +13.75%
City of London - 2 £588 -
Warrington - 1 £425 -
Sheffield - 1 - -
South Yorkshire - 1 - -
Cheshire - 1 £425 -
Bristol - 1 £438 -
Yorkshire - 1 - -
North West - 1 £425 -
South West - 1 £438 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 25 May 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 28 (70.00%) CRM
2 20 (50.00%) Dynamics CRM
3 15 (37.50%) Microsoft
4 10 (25.00%) Team Foundation Server
4 10 (25.00%) SharePoint
4 10 (25.00%) C#
4 10 (25.00%) Windows
5 8 (20.00%) MS Excel
5 8 (20.00%) Data Modelling
5 8 (20.00%) Project Management
5 8 (20.00%) Management Information System
6 7 (17.50%) .NET
6 7 (17.50%) Security Cleared
6 7 (17.50%) Marketing
6 7 (17.50%) Knowledge Management
7 6 (15.00%) Content Management
7 6 (15.00%) Agile Software Development
7 6 (15.00%) Unit Testing
7 6 (15.00%) BPR
7 6 (15.00%) ITIL
7 6 (15.00%) Service Delivery
7 6 (15.00%) GAP Analysis
7 6 (15.00%) Risk Management
7 6 (15.00%) Legal
7 6 (15.00%) Infrastructure Management
7 6 (15.00%) Transition Management
7 6 (15.00%) Windows Server
8 5 (12.50%) XAML
8 5 (12.50%) CTI
8 5 (12.50%) Microsoft Azure

Contact Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (25.00%) SharePoint
2 3 (7.50%) SAS
3 2 (5.00%) CMS
Applications
1 8 (20.00%) MS Excel
2 2 (5.00%) MS PowerPoint
2 2 (5.00%) MS Project
2 2 (5.00%) MS Visio
Business Applications
1 20 (50.00%) Dynamics CRM
2 3 (7.50%) Payment Gateway
3 1 (2.50%) Maximo
3 1 (2.50%) SAP ERP
Cloud Services
1 5 (12.50%) Microsoft Azure
2 3 (7.50%) Amazon AWS
Communications & Networking
1 5 (12.50%) CTI
2 1 (2.50%) Internet
Database & Business Intelligence
1 3 (7.50%) Data Mining
2 2 (5.00%) SQL Server
Development Applications
1 10 (25.00%) Team Foundation Server
2 1 (2.50%) Visual Studio
General
1 7 (17.50%) Marketing
2 6 (15.00%) Legal
3 4 (10.00%) Finance
4 3 (7.50%) Advertising
5 1 (2.50%) Back Office
5 1 (2.50%) Telecoms
Job Titles
1 15 (37.50%) Developer
2 13 (32.50%) CRM Developer
3 11 (27.50%) Dynamics CRM Developer
4 6 (15.00%) CRM Manager
4 6 (15.00%) Implementation Manager
4 6 (15.00%) Project Manager
5 5 (12.50%) CRM Project Manager
5 5 (12.50%) Implementation Project Manager
5 5 (12.50%) Project Implementation Manager
6 4 (10.00%) Analyst
6 4 (10.00%) Architect
6 4 (10.00%) Microsoft Developer
7 3 (7.50%) .NET Developer
7 3 (7.50%) Solutions Architect
7 3 (7.50%) Test Leader
8 2 (5.00%) CMS Developer
8 2 (5.00%) CRM Consultant
8 2 (5.00%) Dynamics CRM Consultant
8 2 (5.00%) Senior .NET Developer
8 2 (5.00%) Senior C# Developer
Libraries, Frameworks & Software Standards
1 7 (17.50%) .NET
2 2 (5.00%) Apache Flex
2 2 (5.00%) CSS
2 2 (5.00%) HTML
2 2 (5.00%) jQuery
2 2 (5.00%) JSP
2 2 (5.00%) WCF
2 2 (5.00%) Web Services
3 1 (2.50%) WebCenter
Miscellaneous
1 8 (20.00%) Management Information System
2 4 (10.00%) Data Conversion
3 3 (7.50%) Analytical Skills
4 2 (5.00%) W3C
5 1 (2.50%) IVR
Operating Systems
1 10 (25.00%) Windows
2 6 (15.00%) Windows Server
Processes & Methodologies
1 28 (70.00%) CRM
2 8 (20.00%) Data Modelling
2 8 (20.00%) Project Management
3 7 (17.50%) Knowledge Management
4 6 (15.00%) Agile Software Development
4 6 (15.00%) BPR
4 6 (15.00%) Content Management
4 6 (15.00%) GAP Analysis
4 6 (15.00%) Infrastructure Management
4 6 (15.00%) ITIL
4 6 (15.00%) Risk Management
4 6 (15.00%) Service Delivery
4 6 (15.00%) Transition Management
4 6 (15.00%) Unit Testing
5 4 (10.00%) Analytics
5 4 (10.00%) ERP
5 4 (10.00%) Workflow
6 3 (7.50%) Scrum
6 3 (7.50%) Stakeholder Management
6 3 (7.50%) Statistical Analysis
Programming Languages
1 10 (25.00%) C#
2 5 (12.50%) XAML
3 3 (7.50%) SQL
4 2 (5.00%) Java
4 2 (5.00%) JavaScript
5 1 (2.50%) C
Qualifications
1 7 (17.50%) Security Cleared
2 5 (12.50%) Degree
3 3 (7.50%) ISTQB
3 3 (7.50%) ISTQB Advanced Certification
4 2 (5.00%) IIBA
5 1 (2.50%) DV Cleared
5 1 (2.50%) SC Cleared
Quality Assurance & Compliance
1 2 (5.00%) Data Quality
2 1 (2.50%) SDET
System Software
1 1 (2.50%) Active Directory
Vendors
1 15 (37.50%) Microsoft
2 2 (5.00%) FatWire
2 2 (5.00%) Oracle
2 2 (5.00%) SAP