The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Contact Management
Rank 562 548 524
Rank change year-on-year
-14 -24
Contract jobs citing Contact Management 16 27 19
As % of all contract IT jobs located in the UK 0.030% 0.052% 0.041%
As % of the Processes & Methodologies category 0.039% 0.069% 0.056%
Number of daily rates quoted 5 19 13
Average daily rate
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£500 £425 £600
Average daily rate % change year-on-year
+17.64% -29.16%
UK excluding London average daily rate £600 £425 £370
% change year-on-year
+41.17% +14.86%
Number of hourly rates quoted 0 3 0
Average hourly rate - £27.50 -
UK excluding London average hourly rate - £27.50 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41243 39297 33632
As % of all contract IT jobs located in the UK 76.22% 74.96% 73.39%
Number of daily rates quoted 25676 24119 20154
Average daily rate £420 £400 £401
Average daily rate % change year-on-year
+5.00% -0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £560 £575
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 1168 1115 1095
Average hourly rate £29.00 £27.00 £32.00
Average hourly rate % change year-on-year
+7.40% -15.62%
90% offered a hourly rate of more than £12.26 £12.21 £13.00
10% offered a hourly rate of more than £49.50 £50.00 £51.18
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 30 March 2015.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 16 £500 +17.64% 1
London +10 10 £400 -27.27%
South East -20 3 £525 +25.37%
South West - 3 £600 -
Wales - - - -
South Wales - - - -
Newport - - - -
East Sussex - - - -
Surrey - - - -
West Sussex - - - -
Wiltshire - - - -
Brighton - - - -
Bromley - - - -
Camberley - - - -
Gatwick - - - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 24 (72.73%) Cisco
2 23 (69.70%) Cisco ICM
3 22 (66.67%) Change Management
3 22 (66.67%) Cisco UCCX
4 20 (60.61%) Cisco CUCM
5 18 (54.55%) Cisco Certification
6 17 (51.52%) Service Management
7 16 (48.48%) CA
7 16 (48.48%) CA Spectrum
8 15 (45.45%) NetScaler
8 15 (45.45%) Cisco UCCE
8 15 (45.45%) Firewall
8 15 (45.45%) Citrix
9 14 (42.42%) Line Management
10 7 (21.21%) Project Management
11 3 (9.09%) Security Cleared
11 3 (9.09%) Marketing
11 3 (9.09%) Degree
11 3 (9.09%) Stakeholder Management
11 3 (9.09%) Cisco IPCC
11 3 (9.09%) VMware
11 3 (9.09%) Finance
11 3 (9.09%) ITIL
11 3 (9.09%) VoIP
12 2 (6.06%) PRINCE2
12 2 (6.06%) Windows
12 2 (6.06%) MS Excel
12 2 (6.06%) CRM
12 2 (6.06%) SQL
12 2 (6.06%) ITIL Certification

Contact Management
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.03%) Node.js
Applications
1 2 (6.06%) MS Excel
Communications & Networking
1 23 (69.70%) Cisco ICM
2 15 (45.45%) NetScaler
2 15 (45.45%) Firewall
3 3 (9.09%) VoIP
4 1 (3.03%) ISDN
4 1 (3.03%) LAN
4 1 (3.03%) PSTN
4 1 (3.03%) Unified Communications
General
1 3 (9.09%) Finance
1 3 (9.09%) Marketing
2 2 (6.06%) Billing
2 2 (6.06%) Local Government
3 1 (3.03%) Banking
3 1 (3.03%) Retail
Job Titles
1 21 (63.64%) Voice Engineer
2 4 (12.12%) Cisco Engineer
2 4 (12.12%) Cisco Voice Engineer
3 3 (9.09%) Network Engineer
3 3 (9.09%) Senior Manager
3 3 (9.09%) Project Manager
3 3 (9.09%) Senior Project Manager
4 1 (3.03%) .NET Developer
4 1 (3.03%) Developer
4 1 (3.03%) Services Delivery Manager
4 1 (3.03%) Service Manager
4 1 (3.03%) Enterprise Architect
4 1 (3.03%) Delivery Manager
4 1 (3.03%) Chief Architect
4 1 (3.03%) PRINCE2 Project Manager
4 1 (3.03%) Lead Architect
4 1 (3.03%) Operations Engineer
4 1 (3.03%) Network Operations Engineer
4 1 (3.03%) Chief Enterprise Architect
4 1 (3.03%) Lead Enterprise Architect
Libraries, Frameworks & Software Standards
1 1 (3.03%) HTML
1 1 (3.03%) .NET
1 1 (3.03%) ASP.NET
1 1 (3.03%) CSS
1 1 (3.03%) VXML
1 1 (3.03%) ASP.NET MVC
1 1 (3.03%) AngularJS
1 1 (3.03%) Twitter Bootstrap
Miscellaneous
1 2 (6.06%) Analytical Skills
Operating Systems
1 2 (6.06%) Windows
2 1 (3.03%) Windows 2000
2 1 (3.03%) Windows NT
2 1 (3.03%) Windows XP
2 1 (3.03%) Windows Server 2003
Processes & Methodologies
1 22 (66.67%) Change Management
2 17 (51.52%) Service Management
3 14 (42.42%) Line Management
4 7 (21.21%) Project Management
5 3 (9.09%) ITIL
5 3 (9.09%) Stakeholder Management
6 2 (6.06%) Programme Management
6 2 (6.06%) Document Management
6 2 (6.06%) Business Development
6 2 (6.06%) Problem Management
6 2 (6.06%) Time Management
6 2 (6.06%) PRINCE2
6 2 (6.06%) CRM
6 2 (6.06%) Service Delivery
6 2 (6.06%) Migration
7 1 (3.03%) MVC
7 1 (3.03%) CMMI
7 1 (3.03%) Six Sigma
7 1 (3.03%) Portfolio Management
7 1 (3.03%) Cisco ICM Scripting
Programming Languages
1 2 (6.06%) SQL
2 1 (3.03%) C#
2 1 (3.03%) JavaScript
Qualifications
1 18 (54.55%) Cisco Certification
2 3 (9.09%) Degree
2 3 (9.09%) Security Cleared
3 2 (6.06%) ITIL Certification
4 1 (3.03%) PRINCE2 Certification
4 1 (3.03%) HNC
4 1 (3.03%) CCNA
Quality Assurance & Compliance
1 1 (3.03%) SLA
System Software
1 1 (3.03%) Active Directory
1 1 (3.03%) VMware ESXi
Systems Management
1 22 (66.67%) Cisco UCCX
2 20 (60.61%) Cisco CUCM
3 16 (48.48%) CA Spectrum
4 15 (45.45%) Cisco UCCE
5 3 (9.09%) Cisco IPCC
Vendors
1 24 (72.73%) Cisco
2 16 (48.48%) CA
3 15 (45.45%) Citrix
4 3 (9.09%) VMware
5 2 (6.06%) Microsoft
6 1 (3.03%) Avaya