The first table below looks at the demand for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Contact Management
Rank 519 561 570
Rank change year-on-year
+42 +9
Contract jobs citing Contact Management 14 12 18
As % of all contract IT jobs located in the UK 0.030% 0.021% 0.030%
As % of the Processes & Methodologies category 0.042% 0.030% 0.044%
Number of daily rates quoted 7 8 7
Average daily rate £300 £319 £450
Average daily rate % change year-on-year
-5.88% -29.16%
90% offered a daily rate of more than £171 £271 £295
10% offered a daily rate of more than £385 £448 £538
UK excluding London average daily rate £335 £319 £450
% change year-on-year
+5.09% -29.16%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
All Processes & Methodologies
UK
Contract IT job ads with a match in the
Processes & Methodologies category
32994 39524 40808
As % of all contract IT jobs located in the UK 70.91% 67.75% 67.76%
Number of daily rates quoted 19705 22725 23185
Average daily rate £413 £400 £440
Average daily rate % change year-on-year
+3.12% -9.09%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £580 £600
UK excluding London average daily rate £363 £363 £375
% change year-on-year
- -3.33%
Number of hourly rates quoted 981 1273 1454
Average hourly rate £32.00 £25.00 £29.00
Average hourly rate % change year-on-year
+28.00% -13.79%
90% offered a hourly rate of more than £13.50 £12.75 £13.50
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £32.00 £25.00 £30.00
% change year-on-year
+28.00% -16.66%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 20 May 2013.

Contact Management Daily Rate Histogram

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend

Contact Management
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +67 14 £300 +4.34%
London - 8 £200 -
Warrington - 3 £329 -
Cheshire - 3 £329 -
North West - 3 £329 -
City of London - 2 £400 -
South West +22 1 £370 -7.50%
East of England +19 1 £300 -
South East +19 1 - -
Surrey +19 1 - -
Wiltshire +5 1 £370 -1.33%
Swindon -1 1 £370 -1.33%
Suffolk - 1 £300 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 13 (40.63%) Banking
2 11 (34.38%) Finance
3 10 (31.25%) CRM
3 10 (31.25%) Investment Banking
4 9 (28.13%) Credit Risk
4 9 (28.13%) PRINCE2 Certification
4 9 (28.13%) PRINCE
4 9 (28.13%) PRINCE2
5 7 (21.88%) Basel III
6 6 (18.75%) Dynamics CRM
6 6 (18.75%) Marketing
6 6 (18.75%) SQL Server
7 5 (15.63%) Web Services
7 5 (15.63%) Management Information System
8 4 (12.50%) Photoshop
8 4 (12.50%) C#
8 4 (12.50%) JavaScript
8 4 (12.50%) SQL
8 4 (12.50%) T-SQL
8 4 (12.50%) VB.NET
8 4 (12.50%) .NET
8 4 (12.50%) LINQ
8 4 (12.50%) .NET Framework
8 4 (12.50%) jQuery
8 4 (12.50%) Data Protection
8 4 (12.50%) Android
8 4 (12.50%) ADO.NET Entity Framework
8 4 (12.50%) iPad
8 4 (12.50%) SQL Server 2012
8 4 (12.50%) SQL Server 2005

Contact Management
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Development
1 5 (15.63%) Web Services
2 4 (12.50%) .NET
2 4 (12.50%) .NET Framework
2 4 (12.50%) LINQ
2 4 (12.50%) jQuery
2 4 (12.50%) ADO.NET Entity Framework
3 1 (3.125%) JAX-RS
3 1 (3.125%) Apache CXF
3 1 (3.125%) JSON
3 1 (3.125%) J2EE
3 1 (3.125%) XML
3 1 (3.125%) XSD
3 1 (3.125%) XSLT
3 1 (3.125%) JMS
3 1 (3.125%) Hibernate
3 1 (3.125%) Spring
Application Platforms
1 2 (6.250%) SAS
2 1 (3.125%) CMS
2 1 (3.125%) ActiveMQ
2 1 (3.125%) WordPress
2 1 (3.125%) Apache Solr
2 1 (3.125%) CM System
2 1 (3.125%) Apache
Applications
1 4 (12.50%) Photoshop
2 1 (3.125%) MS Office
2 1 (3.125%) MS Excel
Business Applications
1 6 (18.75%) Dynamics CRM
2 1 (3.125%) Google Analytics
2 1 (3.125%) SAP GRC
2 1 (3.125%) SAP CRM
Communications & Networking
1 1 (3.125%) LDAP
1 1 (3.125%) CTI
Database & Business Intelligence
1 6 (18.75%) SQL Server
2 4 (12.50%) SQL Server 2005
2 4 (12.50%) SQL Server 2012
3 2 (6.250%) Base SAS
4 1 (3.125%) NoSQL
4 1 (3.125%) GIS
Development Applications
1 3 (9.375%) Visual Studio
2 1 (3.125%) JIRA
General
1 13 (40.63%) Banking
2 11 (34.38%) Finance
3 10 (31.25%) Investment Banking
4 6 (18.75%) Marketing
5 2 (6.250%) Telecoms
6 1 (3.125%) Retail
6 1 (3.125%) Automotive
6 1 (3.125%) Law
6 1 (3.125%) Publishing
Job Titles
1 10 (31.25%) Project Manager
2 7 (21.88%) Credit Risk Project Manager
3 6 (18.75%) PRINCE2 Project Manager
4 4 (12.50%) Coordinator
4 4 (12.50%) Developer
4 4 (12.50%) Consultant
5 3 (9.375%) Analyst
5 3 (9.375%) Business Analyst
5 3 (9.375%) Architect
5 3 (9.375%) CRM Business Analyst
5 3 (9.375%) CRM Analyst
6 2 (6.250%) SQL Developer
6 2 (6.250%) Web Developer
7 1 (3.125%) Technical Architect
7 1 (3.125%) Trainer
7 1 (3.125%) Account Manager
7 1 (3.125%) Senior Manager
7 1 (3.125%) Technical Consultant
7 1 (3.125%) Telephony Engineer
7 1 (3.125%) C# Developer
Miscellaneous
1 9 (28.13%) Credit Risk
2 5 (15.63%) Management Information System
3 4 (12.50%) iPad
4 1 (3.125%) Mainframe
4 1 (3.125%) E-Learning
4 1 (3.125%) Data Protection Act
4 1 (3.125%) Social Media
Operating Systems
1 4 (12.50%) Android
2 1 (3.125%) UNIX
2 1 (3.125%) Windows
2 1 (3.125%) Solaris
Processes & Methodologies
1 10 (31.25%) CRM
2 9 (28.13%) PRINCE2
2 9 (28.13%) PRINCE
3 4 (12.50%) Data Protection
4 3 (9.375%) Agile Software Development
5 2 (6.250%) Change Management
6 1 (3.125%) MVC
6 1 (3.125%) Migration
6 1 (3.125%) Stakeholder Management
6 1 (3.125%) Scrum
6 1 (3.125%) Programme Management
6 1 (3.125%) Online Marketing
6 1 (3.125%) Web Marketing
6 1 (3.125%) Stakeholder Engagement
6 1 (3.125%) Analytics
6 1 (3.125%) TDD
6 1 (3.125%) Asset Management
6 1 (3.125%) Content Management
6 1 (3.125%) Automated Testing
6 1 (3.125%) Technical Architecture
Programming Languages
1 4 (12.50%) JavaScript
1 4 (12.50%) SQL
1 4 (12.50%) T-SQL
1 4 (12.50%) VB.NET
1 4 (12.50%) C#
2 2 (6.250%) SAS Macro
3 1 (3.125%) Java
Qualifications
1 9 (28.13%) PRINCE2 Certification
2 1 (3.125%) Security Cleared
Quality Assurance & Compliance
1 7 (21.88%) Basel III
2 3 (9.375%) Basel II
3 1 (3.125%) QA
System Software
1 1 (3.125%) Hyper-V
Vendors
1 2 (6.250%) SAP
1 2 (6.250%) Chordiant
1 2 (6.250%) Epiphany
1 2 (6.250%) Alterian
2 1 (3.125%) Google
2 1 (3.125%) Microsoft
2 1 (3.125%) Genesys
London
We are urgently seeking an MS Dynamics / CRM Co-ordinator for our client in central London. Candidates must have in-depth MS Dynamics, develop and document business processes...
Church International
Rate: £128.00 per day
Posted: 15 May 2013