The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 26 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Contact Management
Rank 642 640 626
Rank change year-on-year
-2 -14
Contract jobs citing Contact Management 11 18 9
As % of all contract IT jobs located in the UK 0.020% 0.031% 0.016%
As % of the Processes & Methodologies category 0.025% 0.038% 0.020%
Number of daily rates quoted 7 5 3
Median daily rate £325 £363 £388
Median daily rate % change year-on-year
-10.34% -6.45%
90% offered a daily rate of more than £300 £259 £378
10% offered a daily rate of more than £475 £535 £498
UK excluding London median daily rate £300 £276 £450
% change year-on-year
+8.89% -38.77%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44771 46893 44277
As % of all contract IT jobs located in the UK 82.75% 80.29% 78.48%
Number of daily rates quoted 29557 30468 27430
Median daily rate £438 £425 £405
Median daily rate % change year-on-year
+2.94% +4.93%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £590 £575 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1110 1273 1193
Median hourly rate £28.50 £31.44 £23.50
Median hourly rate % change year-on-year
-9.35% +33.78%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.00 £52.13 £50.00
UK excluding London median hourly rate £30.00 £33.00 £25.75
% change year-on-year
-9.09% +28.15%

Contact Management
Jobs Demand Trend

The demand trend of contract jobs citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 26 August 2016.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 8 £425 +17.24% 2
South East +18 3 £350 +79.48%
South West +6 3 - -
Edinburgh - 3 £300 -
Scotland - 3 £300 -
Corsham - 3 - -
Wiltshire - 3 - -
City of London +24 2 £475 +13.43% 1
London -12 2 £475 - 1
Berkshire - 2 £375 -
Reading - 2 £375 -
Middlesex - 1 £325 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 26 August 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 17 (58.62%) CRM
2 11 (37.93%) Dynamics CRM
3 10 (34.48%) Microsoft
4 9 (31.03%) ITIL
5 8 (27.59%) Service Delivery
6 7 (24.14%) MS Excel
6 7 (24.14%) Windows
7 6 (20.69%) Risk Management
7 6 (20.69%) Management Information System
7 6 (20.69%) Legal
7 6 (20.69%) BPR
7 6 (20.69%) Project Management
7 6 (20.69%) Content Management
7 6 (20.69%) Security Cleared
7 6 (20.69%) Infrastructure Management
7 6 (20.69%) Transition Management
8 5 (17.24%) Marketing
8 5 (17.24%) .NET
9 4 (13.79%) C#
9 4 (13.79%) SharePoint
9 4 (13.79%) Cisco
9 4 (13.79%) Finance
9 4 (13.79%) Team Foundation Server
9 4 (13.79%) Analytical Skills
9 4 (13.79%) Windows Server
10 3 (10.34%) DV Cleared
10 3 (10.34%) Marketing Analytics
10 3 (10.34%) Analytics
10 3 (10.34%) Data Conversion
10 3 (10.34%) User Acceptance Testing

Contact Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) SharePoint
2 3 (10.34%) SAS
3 2 (6.90%) CMS
3 2 (6.90%) IIS
4 1 (3.45%) MS Exchange
4 1 (3.45%) WebLogic
Applications
1 7 (24.14%) MS Excel
Business Applications
1 11 (37.93%) Dynamics CRM
2 1 (3.45%) Payment Gateway
Cloud Services
1 1 (3.45%) Amazon AWS
1 1 (3.45%) Microsoft Azure
Communications & Networking
1 2 (6.90%) CTI
1 2 (6.90%) HTTP
2 1 (3.45%) VLAN
Database & Business Intelligence
1 3 (10.34%) Data Mining
1 3 (10.34%) SQL Server
Development Applications
1 4 (13.79%) Team Foundation Server
2 2 (6.90%) Fiddler
2 2 (6.90%) SpecFlow
2 2 (6.90%) Visual Studio
General
1 6 (20.69%) Legal
2 5 (17.24%) Marketing
3 4 (13.79%) Finance
4 2 (6.90%) Advertising
5 1 (3.45%) Telecoms
Job Titles
1 6 (20.69%) CRM Manager
1 6 (20.69%) Developer
1 6 (20.69%) Implementation Manager
1 6 (20.69%) Project Manager
2 5 (17.24%) CRM Project Manager
2 5 (17.24%) Implementation Project Manager
2 5 (17.24%) Project Implementation Manager
3 4 (13.79%) CRM Developer
3 4 (13.79%) Dynamics CRM Developer
3 4 (13.79%) Microsoft Developer
4 2 (6.90%) Analyst
4 2 (6.90%) CMS Developer
4 2 (6.90%) Consultant
4 2 (6.90%) CRM Consultant
4 2 (6.90%) Defect Manager
4 2 (6.90%) DV Cleared Network Engineer
4 2 (6.90%) Dynamics CRM Consultant
4 2 (6.90%) Network Engineer
5 1 (3.45%) Data Analyst
5 1 (3.45%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (17.24%) .NET
2 2 (6.90%) .NET Framework
2 2 (6.90%) Apache Flex
2 2 (6.90%) CSS
2 2 (6.90%) Gherkin
2 2 (6.90%) HTML
2 2 (6.90%) jQuery
2 2 (6.90%) JSON
2 2 (6.90%) JSP
2 2 (6.90%) RESTful
2 2 (6.90%) XML
3 1 (3.45%) WebCenter
Miscellaneous
1 6 (20.69%) Management Information System
2 4 (13.79%) Analytical Skills
3 3 (10.34%) Data Conversion
4 1 (3.45%) Data Centre
Operating Systems
1 7 (24.14%) Windows
2 4 (13.79%) Windows Server
3 2 (6.90%) Windows 2000
3 2 (6.90%) Windows NT
3 2 (6.90%) Windows Server 2003
3 2 (6.90%) Windows XP
4 1 (3.45%) Unix
Processes & Methodologies
1 17 (58.62%) CRM
2 9 (31.03%) ITIL
3 8 (27.59%) Service Delivery
4 6 (20.69%) BPR
4 6 (20.69%) Content Management
4 6 (20.69%) Infrastructure Management
4 6 (20.69%) Project Management
4 6 (20.69%) Risk Management
4 6 (20.69%) Transition Management
5 3 (10.34%) Agile Software Development
5 3 (10.34%) Analytics
5 3 (10.34%) Marketing Analytics
5 3 (10.34%) Migration
5 3 (10.34%) PRINCE2
5 3 (10.34%) Six Sigma
5 3 (10.34%) Software Testing
5 3 (10.34%) Statistical Analysis
5 3 (10.34%) User Acceptance Testing
6 2 (6.90%) DSDM
6 2 (6.90%) Scrum
Programming Languages
1 4 (13.79%) C#
2 3 (10.34%) C
2 3 (10.34%) SQL
3 2 (6.90%) C++
3 2 (6.90%) Java
3 2 (6.90%) JavaScript
3 2 (6.90%) XAML
Qualifications
1 6 (20.69%) Security Cleared
2 3 (10.34%) CCNA
2 3 (10.34%) Cisco Certification
2 3 (10.34%) Degree
2 3 (10.34%) DV Cleared
2 3 (10.34%) HNC
3 2 (6.90%) ISEB
3 2 (6.90%) ISTQB
3 2 (6.90%) ISTQB Foundation Certification
4 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 3 (10.34%) SLA
2 2 (6.90%) QA
3 1 (3.45%) ISO/IEC 12207
3 1 (3.45%) SDET
System Software
1 1 (3.45%) XenApp
Systems Management
1 1 (3.45%) Cisco UCCX
1 1 (3.45%) HP SIM
Vendors
1 10 (34.48%) Microsoft
2 4 (13.79%) Cisco
3 2 (6.90%) FatWire
3 2 (6.90%) Oracle
4 1 (3.45%) Citrix
4 1 (3.45%) HP
4 1 (3.45%) Kaseya
4 1 (3.45%) SAP
4 1 (3.45%) SolarWinds
4 1 (3.45%) VMware