The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Contact Management
Rank 614 606 580
Rank change year-on-year
-8 -26
Contract jobs citing Contact Management 16 10 19
As % of all contract IT jobs located in the UK 0.027% 0.018% 0.036%
As % of the Processes & Methodologies category 0.035% 0.023% 0.048%
Number of daily rates quoted 3 4 8
Average daily rate
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£356 £381 £400
Average daily rate % change year-on-year
-6.62% -4.68%
90% offered a daily rate of more than £227 £302 £300
10% offered a daily rate of more than £451 £484 £480
UK excluding London average daily rate £276 £450 £350
% change year-on-year
-38.77% +28.57%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £17.00
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
45639 42994 39933
As % of all contract IT jobs located in the UK 78.18% 76.05% 74.95%
Number of daily rates quoted 29767 26678 24521
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £290 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1242 1170 1122
Average hourly rate £31.44 £25.00 £30.00
Average hourly rate % change year-on-year
+25.76% -16.66%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £51.17 £55.00 £50.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 3 September 2015.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 13 £356 -6.62% 6
London -9 3 £475 +44.48% 2
North East - 3 - -
East of England - 3 - - 2
Bedfordshire - 3 - -
Tyne and Wear - 3 - -
Newcastle upon Tyne - 3 - -
City of London - 2 £475 -
South East -12 1 £195 - 1
South West - 1 £356 -
Milton Keynes - 1 £195 -
North West - 1 - -
Manchester - 1 - -
Buckinghamshire - 1 £195 -
Bristol - 1 £356 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 10 (41.67%) Microsoft
2 6 (25.00%) Service Management
2 6 (25.00%) MS Excel
2 6 (25.00%) Asset Management
2 6 (25.00%) MS PowerPoint
2 6 (25.00%) IT Asset Management
3 4 (16.67%) Citrix
4 3 (12.50%) MS Exchange
4 3 (12.50%) SOA
4 3 (12.50%) Active Directory
4 3 (12.50%) Cisco
4 3 (12.50%) MS Office
4 3 (12.50%) ITIL
4 3 (12.50%) Cisco ICM
4 3 (12.50%) Migration
4 3 (12.50%) Cisco UCCX
4 3 (12.50%) REST
5 2 (8.33%) CA Spectrum
5 2 (8.33%) Line Management
5 2 (8.33%) Coaching
5 2 (8.33%) Capacity Management
5 2 (8.33%) Cisco CUCM
5 2 (8.33%) Finance
5 2 (8.33%) Knowledge Management
5 2 (8.33%) Social Media
5 2 (8.33%) IVR
5 2 (8.33%) Change Management
5 2 (8.33%) Banking
5 2 (8.33%) Retail
5 2 (8.33%) Content Management

Contact Management
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.50%) MS Exchange
2 1 (4.17%) CMS
Applications
1 6 (25.00%) MS Excel
1 6 (25.00%) MS PowerPoint
2 3 (12.50%) MS Office
Communications & Networking
1 3 (12.50%) Cisco ICM
2 1 (4.17%) Unified Communications
2 1 (4.17%) NetScaler
2 1 (4.17%) VoIP
2 1 (4.17%) Firewall
Database & Business Intelligence
1 1 (4.17%) SQL Server
General
1 2 (8.33%) Finance
1 2 (8.33%) Banking
1 2 (8.33%) Retail
2 1 (4.17%) German Language
2 1 (4.17%) Financial Institution
2 1 (4.17%) Telecoms
Job Titles
1 7 (29.17%) Analyst
2 3 (12.50%) Project Manager
2 3 (12.50%) Author
3 2 (8.33%) Architect
3 2 (8.33%) Network Engineer
3 2 (8.33%) Solutions Designer
3 2 (8.33%) Operations Manager
3 2 (8.33%) Designer
3 2 (8.33%) Operations Engineer
3 2 (8.33%) Network Operations Engineer
4 1 (4.17%) Service Manager
4 1 (4.17%) Systems Architect
4 1 (4.17%) Infrastructure Architect
4 1 (4.17%) Lead Project Manager
4 1 (4.17%) Salesforce.com Consultant
4 1 (4.17%) Support Analyst
4 1 (4.17%) Consultant
4 1 (4.17%) Lead Designer
4 1 (4.17%) Business Analyst
Libraries, Frameworks & Software Standards
1 3 (12.50%) REST
2 1 (4.17%) HTML
2 1 (4.17%) .NET
2 1 (4.17%) ASP.NET
2 1 (4.17%) ASP.NET MVC
2 1 (4.17%) HTML5
Miscellaneous
1 2 (8.33%) IVR
1 2 (8.33%) Social Media
2 1 (4.17%) Data Integration
Operating Systems
1 1 (4.17%) Linux
Processes & Methodologies
1 6 (25.00%) Service Management
1 6 (25.00%) Asset Management
1 6 (25.00%) IT Asset Management
2 3 (12.50%) Migration
2 3 (12.50%) ITIL
2 3 (12.50%) SOA
3 2 (8.33%) Change Management
3 2 (8.33%) Knowledge Management
3 2 (8.33%) Content Management
3 2 (8.33%) Project Management
3 2 (8.33%) Capacity Management
3 2 (8.33%) Line Management
3 2 (8.33%) Coaching
3 2 (8.33%) Performance Management
3 2 (8.33%) Data Migration
4 1 (4.17%) Data Architecture
4 1 (4.17%) Customer Engagement
4 1 (4.17%) Change Control
4 1 (4.17%) Data Analysis
4 1 (4.17%) Speech Recognition
Programming Languages
1 1 (4.17%) C#
1 1 (4.17%) SQL
1 1 (4.17%) Apex Code
Qualifications
1 2 (8.33%) Cisco Certification
2 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 2 (8.33%) SLA
System Software
1 3 (12.50%) Active Directory
2 1 (4.17%) VMware Infrastructure
Systems Management
1 3 (12.50%) Cisco UCCX
2 2 (8.33%) Cisco CUCM
2 2 (8.33%) CA Spectrum
3 1 (4.17%) Cisco IPCC
3 1 (4.17%) Cisco UCCE
Vendors
1 10 (41.67%) Microsoft
2 4 (16.67%) Citrix
3 3 (12.50%) Cisco
4 2 (8.33%) CA
5 1 (4.17%) Salesforce.com
5 1 (4.17%) VMware
5 1 (4.17%) Pega
5 1 (4.17%) Blue Prism
5 1 (4.17%) Genesys
Stevenage, Hertfordshire
CK Group
Rate: Competitive
Posted: Yesterday