The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Contact Management
Rank 569 528 519
Rank change year-on-year
-41 -9
Contract jobs citing Contact Management 14 25 20
As % of all contract IT jobs located in the UK 0.027% 0.052% 0.045%
As % of the Processes & Methodologies category 0.036% 0.070% 0.062%
Number of daily rates quoted 5 14 11
Average daily rate
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£409 £563 £600
Average daily rate % change year-on-year
-27.33% -6.25%
UK excluding London average daily rate £650 £320 -
% change year-on-year
+103.12% -
Number of hourly rates quoted 0 4 0
Average hourly rate - £17.50 -
UK excluding London average hourly rate - £27.50 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38459 35783 32221
As % of all contract IT jobs located in the UK 75.37% 74.30% 72.18%
Number of daily rates quoted 24687 21730 19119
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1007 1095 1275
Average hourly rate £25.00 £27.25 £30.00
Average hourly rate % change year-on-year
-8.25% -9.16%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.15 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 30 January 2015.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 14 £409 -27.33% 7
London -12 11 £400 -33.33% 6
South East -3 3 £650 - 1
South West - - - -
East Sussex - - - -
Surrey - - - -
West Sussex - - - -
West Yorkshire - - - -
Wiltshire - - - -
Yorkshire - - - -
Brighton - - - -
Bromley - - - -
Camberley - - - -
Gatwick - - - -
Leeds - - - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 24 (75.00%) Cisco
2 21 (65.63%) Cisco ICM
3 20 (62.50%) Cisco UCCX
4 19 (59.38%) Cisco CUCM
4 19 (59.38%) Service Management
5 17 (53.13%) Change Management
6 16 (50.00%) Line Management
7 15 (46.88%) Citrix
7 15 (46.88%) Cisco Certification
8 14 (43.75%) CA
8 14 (43.75%) CA Spectrum
9 13 (40.63%) NetScaler
9 13 (40.63%) Cisco UCCE
9 13 (40.63%) Firewall
10 5 (15.63%) Migration
10 5 (15.63%) ITIL
10 5 (15.63%) CRM
11 4 (12.50%) SQL
11 4 (12.50%) Microsoft
11 4 (12.50%) VMware
11 4 (12.50%) Finance
11 4 (12.50%) HP
11 4 (12.50%) Problem Management
11 4 (12.50%) Security Cleared
12 3 (9.38%) Cisco ICM Scripting
12 3 (9.38%) Force.com
12 3 (9.38%) Visualforce
12 3 (9.38%) Apex Code
12 3 (9.38%) VXML
12 3 (9.38%) Degree

Contact Management
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.25%) MS Exchange
2 1 (3.13%) SharePoint 2013
2 1 (3.13%) Node.js
2 1 (3.13%) SharePoint
Applications
1 2 (6.25%) MS Excel
Cloud Services
1 3 (9.38%) Force.com
Communications & Networking
1 21 (65.63%) Cisco ICM
2 13 (40.63%) NetScaler
2 13 (40.63%) Firewall
3 3 (9.38%) ISDN
4 2 (6.25%) SAN
4 2 (6.25%) VoIP
5 1 (3.13%) Intranet
Database & Business Intelligence
1 2 (6.25%) SQL Server
General
1 4 (12.50%) Finance
2 2 (6.25%) Billing
3 1 (3.13%) Banking
3 1 (3.13%) Retail
Job Titles
1 20 (62.50%) Voice Engineer
2 5 (15.63%) Cisco Engineer
3 4 (12.50%) Developer
3 4 (12.50%) Cisco Voice Engineer
4 3 (9.38%) Salesforce.com Developer
5 2 (6.25%) Network Engineer
5 2 (6.25%) 3rd Line Support
6 1 (3.13%) Lead Enterprise Architect
6 1 (3.13%) Chief Enterprise Architect
6 1 (3.13%) Administrator
6 1 (3.13%) Architect
6 1 (3.13%) SharePoint Administrator
6 1 (3.13%) Lead Architect
6 1 (3.13%) Services Delivery Manager
6 1 (3.13%) Service Manager
6 1 (3.13%) .NET Developer
6 1 (3.13%) Enterprise Architect
6 1 (3.13%) Delivery Manager
6 1 (3.13%) Chief Architect
Libraries, Frameworks & Software Standards
1 3 (9.38%) Visualforce
1 3 (9.38%) VXML
1 3 (9.38%) HTML
1 3 (9.38%) Web Services
2 2 (6.25%) XML
3 1 (3.13%) AngularJS
3 1 (3.13%) Twitter Bootstrap
3 1 (3.13%) ASP.NET MVC
3 1 (3.13%) ASP.NET
3 1 (3.13%) CSS
3 1 (3.13%) .NET
Miscellaneous
1 2 (6.25%) Analytical Skills
Operating Systems
1 3 (9.38%) Windows
2 1 (3.13%) Windows XP
2 1 (3.13%) Windows Server 2003
2 1 (3.13%) Windows NT
2 1 (3.13%) Windows 2000
Processes & Methodologies
1 19 (59.38%) Service Management
2 17 (53.13%) Change Management
3 16 (50.00%) Line Management
4 5 (15.63%) Migration
4 5 (15.63%) ITIL
4 5 (15.63%) CRM
5 4 (12.50%) Problem Management
6 3 (9.38%) Cisco ICM Scripting
7 2 (6.25%) E-Commerce
7 2 (6.25%) Web Development
7 2 (6.25%) Business Development
7 2 (6.25%) Project Management
7 2 (6.25%) Service Delivery
7 2 (6.25%) Time Management
7 2 (6.25%) Change Control
8 1 (3.13%) Portfolio Management
8 1 (3.13%) Stakeholder Management
8 1 (3.13%) MVC
8 1 (3.13%) CMMI
8 1 (3.13%) Enterprise Architecture
Programming Languages
1 4 (12.50%) SQL
2 3 (9.38%) Apex Code
2 3 (9.38%) JavaScript
3 1 (3.13%) C#
Qualifications
1 15 (46.88%) Cisco Certification
2 4 (12.50%) Security Cleared
3 3 (9.38%) Degree
4 2 (6.25%) ITIL Certification
5 1 (3.13%) CCNA
5 1 (3.13%) HNC
Quality Assurance & Compliance
1 3 (9.38%) SLA
System Software
1 2 (6.25%) XenApp
Systems Management
1 20 (62.50%) Cisco UCCX
2 19 (59.38%) Cisco CUCM
3 14 (43.75%) CA Spectrum
4 13 (40.63%) Cisco UCCE
5 2 (6.25%) Cisco IPCC
5 2 (6.25%) HP SIM
Vendors
1 24 (75.00%) Cisco
2 15 (46.88%) Citrix
3 14 (43.75%) CA
4 4 (12.50%) Microsoft
4 4 (12.50%) VMware
4 4 (12.50%) HP
5 3 (9.38%) Salesforce.com
5 3 (9.38%) Avaya
6 2 (6.25%) SolarWinds
6 2 (6.25%) Kaseya
London
Merton
Posted: Yesterday
City of London
Hays IT - Uk Posting account
Rate: £450.00 - £495.00 per day
Posted: 16 days ago