The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Contact Management
UK
Rank 584 597 575
Rank change year-on-year
+13 -22
Contract jobs citing Contact Management 7 21 17
As % of all contract IT jobs located in the UK 0.016% 0.041% 0.033%
As % of the Processes & Methodologies category 0.019% 0.050% 0.043%
Number of daily rates quoted 6 14 6
Median daily rate £456 £345 £325
Median daily rate % change year-on-year
+32.24% +6.15%
90% offered a daily rate of more than £313 £175 £310
10% offered a daily rate of more than £563 £471 £409
UK excluding London median daily rate £488 £455 £320
% change year-on-year
+7.14% +42.18%
Number of hourly rates quoted 0 1 0
Median hourly rate - £45.50 -
UK excluding London median hourly rate - £45.50 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
36765 41589 39944
As % of all contract IT jobs located in the UK 82.20% 81.75% 78.54%
Number of daily rates quoted 24383 26919 25819
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £293 £282
10% offered a daily rate of more than £600 £600 £576
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 929 1211 1063
Median hourly rate £33.28 £37.50 £25.00
Median hourly rate % change year-on-year
-11.25% +50.00%
90% offered a hourly rate of more than £12.50 £13.10 £12.00
10% offered a hourly rate of more than £50.34 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Contact Management
Jobs Demand Trend

The demand trend of contract jobs citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 19 January 2017.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 7 £456 +32.24% 3
London +9 4 £394 +23.04% 1
South East +20 2 £450 -
Berkshire +12 2 £450 -
Reading +6 1 - -
Tyne and Wear - 1 £525 -
Newcastle upon Tyne - 1 £525 -
North East - 1 £525 -

Contact Management
Top 30 Related IT Skills

For the 6 months to 19 January 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 10 (66.67%) CRM
2 7 (46.67%) Dynamics CRM
3 5 (33.33%) Cisco
3 5 (33.33%) Microsoft
3 5 (33.33%) CCNA
3 5 (33.33%) Cisco Certification
4 4 (26.67%) SLA
4 4 (26.67%) Migration
4 4 (26.67%) Six Sigma
4 4 (26.67%) ITIL
4 4 (26.67%) HNC
4 4 (26.67%) PRINCE2
4 4 (26.67%) Windows
4 4 (26.67%) Security Cleared
5 3 (20.00%) DV Cleared
5 3 (20.00%) .NET
5 3 (20.00%) MS Excel
5 3 (20.00%) Service Delivery
6 2 (13.33%) Windows Server 2003
6 2 (13.33%) Advertising
6 2 (13.33%) Scrum
6 2 (13.33%) Agile Software Development
6 2 (13.33%) VLAN
6 2 (13.33%) SQL Server
6 2 (13.33%) C#
6 2 (13.33%) Windows 2000
6 2 (13.33%) Windows XP
6 2 (13.33%) Windows NT
6 2 (13.33%) Windows Server
6 2 (13.33%) Data Migration

Contact Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) CMS
1 1 (6.67%) SharePoint
Applications
1 3 (20.00%) MS Excel
2 1 (6.67%) MS Office
Business Applications
1 7 (46.67%) Dynamics CRM
Cloud Services
1 1 (6.67%) IaaS
1 1 (6.67%) Microsoft Azure
Communications & Networking
1 2 (13.33%) VLAN
2 1 (6.67%) Cisco IPT
2 1 (6.67%) CTI
2 1 (6.67%) DPNSS
2 1 (6.67%) H.323
2 1 (6.67%) Intelligent Network
2 1 (6.67%) ISDN
2 1 (6.67%) ISUP
2 1 (6.67%) LAN
2 1 (6.67%) MGCP
2 1 (6.67%) PBX
2 1 (6.67%) Q.931
2 1 (6.67%) RTP
2 1 (6.67%) SS7
2 1 (6.67%) Unified Communications
2 1 (6.67%) VoIP
2 1 (6.67%) WAN
Database & Business Intelligence
1 2 (13.33%) SQL Server
2 1 (6.67%) Data Warehouse
2 1 (6.67%) SQL Server 2012
2 1 (6.67%) SQL Server Integration Services
General
1 2 (13.33%) Advertising
Job Titles
1 3 (20.00%) Consultant
1 3 (20.00%) Network Engineer
2 2 (13.33%) Analyst
2 2 (13.33%) CRM Analyst
2 2 (13.33%) CRM Consultant
2 2 (13.33%) CRM Developer
2 2 (13.33%) Developer
2 2 (13.33%) DV Cleared Network Engineer
2 2 (13.33%) Dynamics CRM Developer
2 2 (13.33%) Microsoft Developer
3 1 (6.67%) 2nd Line Engineer
3 1 (6.67%) 2nd Line Network Engineer
3 1 (6.67%) 3rd Line Engineer
3 1 (6.67%) 3rd Line Network Engineer
3 1 (6.67%) Azure Consultant
3 1 (6.67%) Data Consultant
3 1 (6.67%) Data Migration Consultant
3 1 (6.67%) Defect Manager
3 1 (6.67%) Dynamics CRM Consultant
3 1 (6.67%) SC Cleared Network Engineer
Libraries, Frameworks & Software Standards
1 3 (20.00%) .NET
2 1 (6.67%) CCXML
2 1 (6.67%) RFC 2833
2 1 (6.67%) VXML
Miscellaneous
1 2 (13.33%) Data Conversion
2 1 (6.67%) IVR
2 1 (6.67%) Social Media
Operating Systems
1 4 (26.67%) Windows
2 2 (13.33%) Windows 2000
2 2 (13.33%) Windows NT
2 2 (13.33%) Windows Server
2 2 (13.33%) Windows Server 2003
2 2 (13.33%) Windows XP
Processes & Methodologies
1 10 (66.67%) CRM
2 4 (26.67%) ITIL
2 4 (26.67%) Migration
2 4 (26.67%) PRINCE2
2 4 (26.67%) Six Sigma
3 3 (20.00%) Service Delivery
4 2 (13.33%) Agile Software Development
4 2 (13.33%) Data Migration
4 2 (13.33%) Scrum
5 1 (6.67%) Agile Project Management
5 1 (6.67%) Business Analysis
5 1 (6.67%) Change Management
5 1 (6.67%) Integration Testing
5 1 (6.67%) Performance Testing
5 1 (6.67%) Service Design
5 1 (6.67%) System Integration Testing
5 1 (6.67%) System Testing
5 1 (6.67%) Test Management
5 1 (6.67%) Time Management
5 1 (6.67%) User Acceptance Testing
Programming Languages
1 2 (13.33%) C#
2 1 (6.67%) JavaScript
2 1 (6.67%) PowerShell
2 1 (6.67%) SQL
Qualifications
1 5 (33.33%) CCNA
1 5 (33.33%) Cisco Certification
2 4 (26.67%) HNC
2 4 (26.67%) Security Cleared
3 3 (20.00%) DV Cleared
4 1 (6.67%) CCIE
4 1 (6.67%) CCNP
4 1 (6.67%) ISEB
4 1 (6.67%) ISTQB
4 1 (6.67%) ISTQB Foundation Certification
4 1 (6.67%) Microsoft Certification
4 1 (6.67%) SC Cleared
Quality Assurance & Compliance
1 4 (26.67%) SLA
2 1 (6.67%) QA
Systems Management
1 1 (6.67%) Cisco CUCM
1 1 (6.67%) Cisco UCCE
Vendors
1 5 (33.33%) Cisco
1 5 (33.33%) Microsoft