The first table below looks at the demand for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Contact Management
Rank 572 546 578
Rank change year-on-year
-26 +32
Contract jobs citing Contact Management 8 23 9
As % of all contract IT jobs located in the UK 0.015% 0.045% 0.016%
As % of the Processes & Methodologies category 0.020% 0.062% 0.022%
Number of daily rates quoted 4 8 4
Average daily rate
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£369 £250 £233
Average daily rate % change year-on-year
+47.50% +7.52%
90% offered a daily rate of more than £306 £128 £200
10% offered a daily rate of more than £519 £350 £465
UK excluding London average daily rate £288 £350 £265
% change year-on-year
-17.85% +32.07%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39905 37171 40797
As % of all contract IT jobs located in the UK 74.12% 72.91% 70.44%
Number of daily rates quoted 24736 22529 23452
Average daily rate £400 £403 £400
Average daily rate % change year-on-year
-0.62% +0.62%
90% offered a daily rate of more than £275 £270 £270
10% offered a daily rate of more than £560 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1139 1072 1445
Average hourly rate £25.00 £30.00 £30.45
Average hourly rate % change year-on-year
-16.66% -1.47%
90% offered a hourly rate of more than £12.50 £12.50 £13.42
10% offered a hourly rate of more than £47.50 £47.50 £45.95
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 23 July 2014.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 8 £369 +47.50% 5
South East -4 3 - - 2
London -8 3 £388 +202.73% 2
Manchester - - - -
Sidcup - - - -
Devon - - - - 1
East Sussex - - - -
North West - - - -
Brighton - - - -
Bristol - - - -
Bromley - - - -
Exeter - - - - 1
South West - - - - 1
Ealing - - - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 23 July 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 16 (47.06%) CRM
2 14 (41.18%) Dynamics CRM
3 10 (29.41%) Microsoft
4 9 (26.47%) Finance
5 8 (23.53%) Project Management
6 7 (20.59%) Stakeholder Management
7 6 (17.65%) PRINCE2
8 5 (14.71%) BPR
8 5 (14.71%) Supplier Management
9 4 (11.76%) Change Management
10 3 (8.82%) Cisco ICM
10 3 (8.82%) Retail
10 3 (8.82%) Cisco
10 3 (8.82%) PRINCE
10 3 (8.82%) SaaS
10 3 (8.82%) Cisco CUCM
10 3 (8.82%) QA
11 2 (5.88%) Social Media
11 2 (5.88%) User Acceptance Testing
11 2 (5.88%) Service Management
11 2 (5.88%) GAP Analysis
11 2 (5.88%) MS Excel
11 2 (5.88%) PRINCE2 Certification
11 2 (5.88%) Banking
11 2 (5.88%) Investment Banking
11 2 (5.88%) Business Analysis
11 2 (5.88%) IVR
12 1 (2.94%) Programme Management
12 1 (2.94%) SAP CRM
12 1 (2.94%) Information Security

Contact Management
Top Related IT Skills by Category

For the 6 months to 23 July 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.94%) SharePoint
1 1 (2.94%) FileNet
1 1 (2.94%) Liferay
Applications
1 2 (5.88%) MS Excel
Business Applications
1 14 (41.18%) Dynamics CRM
2 1 (2.94%) SAP CRM
Cloud Services
1 3 (8.82%) SaaS
Communications & Networking
1 3 (8.82%) Cisco ICM
2 1 (2.94%) NetScaler
2 1 (2.94%) Firewall
Database & Business Intelligence
1 1 (2.94%) Oracle BI EE
General
1 9 (26.47%) Finance
2 3 (8.82%) Retail
3 2 (5.88%) Investment Banking
3 2 (5.88%) Banking
4 1 (2.94%) Front Office
4 1 (2.94%) Back Office
4 1 (2.94%) Local Government
4 1 (2.94%) Marketing
4 1 (2.94%) Dutch Language
4 1 (2.94%) French Language
Job Titles
1 11 (32.35%) Project Manager
2 10 (29.41%) Business Analyst
2 10 (29.41%) Analyst
3 3 (8.82%) Consultant
4 2 (5.88%) Support Engineer
4 2 (5.88%) Cisco Engineer
4 2 (5.88%) Contracts Manager
4 2 (5.88%) CRM Consultant
4 2 (5.88%) Cisco Support
4 2 (5.88%) Cisco Support Engineer
5 1 (2.94%) Senior SAP Consultant
5 1 (2.94%) Senior SAP CRM Consultant
5 1 (2.94%) Software Manager
5 1 (2.94%) Dynamics CRM Consultant
5 1 (2.94%) Environment Manager
5 1 (2.94%) Infrastructure Consultant
5 1 (2.94%) Infrastructure Manager
5 1 (2.94%) Data Manager
5 1 (2.94%) Software Project Manager
5 1 (2.94%) SAP CRM Consultant
Libraries, Frameworks & Software Standards
1 1 (2.94%) J2EE
1 1 (2.94%) SOAP
1 1 (2.94%) XML
1 1 (2.94%) Middleware
Miscellaneous
1 2 (5.88%) IVR
1 2 (5.88%) Social Media
2 1 (2.94%) SWIFT
2 1 (2.94%) Foreign Exchange (FX)
2 1 (2.94%) Management Information System
Processes & Methodologies
1 16 (47.06%) CRM
2 8 (23.53%) Project Management
3 7 (20.59%) Stakeholder Management
4 6 (17.65%) PRINCE2
5 5 (14.71%) BPR
5 5 (14.71%) Supplier Management
6 4 (11.76%) Change Management
7 3 (8.82%) PRINCE
8 2 (5.88%) Service Management
8 2 (5.88%) GAP Analysis
8 2 (5.88%) Business Analysis
8 2 (5.88%) User Acceptance Testing
9 1 (2.94%) Investment Management
9 1 (2.94%) Data Protection
9 1 (2.94%) Marketing Management
9 1 (2.94%) Cash Management
9 1 (2.94%) Data Entry
9 1 (2.94%) Continuous Improvement
9 1 (2.94%) Change Control
9 1 (2.94%) Business Transformation
Programming Languages
1 1 (2.94%) Java
Qualifications
1 2 (5.88%) PRINCE2 Certification
2 1 (2.94%) PRINCE2 Practitioner
2 1 (2.94%) Cisco Certification
Quality Assurance & Compliance
1 3 (8.82%) QA
2 1 (2.94%) ISO 9000
2 1 (2.94%) Basel II
Systems Management
1 3 (8.82%) Cisco CUCM
2 1 (2.94%) CA Spectrum
2 1 (2.94%) Cisco UCCX
Vendors
1 10 (29.41%) Microsoft
2 3 (8.82%) Cisco
3 1 (2.94%) SAP
3 1 (2.94%) Citrix
3 1 (2.94%) CA
West London
Oscar Associates (UK) Ltd
Posted: 5 days ago