The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank 566 556 546
Rank change year-on-year
-10 -10
Contract jobs citing Contact Management 20 20 16
As % of all contract IT jobs located in the UK 0.037% 0.039% 0.033%
As % of the Processes & Methodologies category 0.049% 0.053% 0.045%
Number of daily rates quoted 9 10 2
Average daily rate
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£320 £650 £350
Average daily rate % change year-on-year
-50.76% +85.71%
UK excluding London average daily rate £320 £225 -
% change year-on-year
+42.22% -
Number of hourly rates quoted 0 3 0
Average hourly rate - £17.50 -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40696 38031 35236
As % of all contract IT jobs located in the UK 74.64% 73.82% 71.59%
Number of daily rates quoted 26662 23403 20710
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £280 £270 £265
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 1104 1181 1433
Average hourly rate £24.00 £25.88 £30.00
Average hourly rate % change year-on-year
-7.24% -13.75%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £44.90 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 22 December 2014.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 20 £320 -50.76% 6
London +16 14 £310 -55.71% 2
South East -19 3 £320 -
West Midlands - - - -
East Sussex - - - -
Kent - - - -
West Yorkshire - - - -
Yorkshire - - - - 3
Brighton - - - -
Bromley - - - -
Coventry - - - -
Leeds - - - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 22 December 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 23 (69.70%) Cisco
2 20 (60.61%) Cisco ICM
3 19 (57.58%) Cisco CUCM
4 18 (54.55%) Cisco UCCX
5 17 (51.52%) Service Management
6 16 (48.48%) Change Management
7 15 (45.45%) Citrix
7 15 (45.45%) Line Management
8 14 (42.42%) Cisco Certification
8 14 (42.42%) CA
8 14 (42.42%) CA Spectrum
9 13 (39.39%) Firewall
9 13 (39.39%) NetScaler
10 11 (33.33%) Cisco UCCE
11 9 (27.27%) CRM
12 6 (18.18%) ITIL
13 5 (15.15%) HP
13 5 (15.15%) Finance
14 4 (12.12%) ISDN
14 4 (12.12%) Avaya
14 4 (12.12%) Salesforce.com
14 4 (12.12%) VXML
14 4 (12.12%) Migration
14 4 (12.12%) VMware
14 4 (12.12%) Problem Management
14 4 (12.12%) Cisco ICM Scripting
15 3 (9.09%) SQL
15 3 (9.09%) Web Services
15 3 (9.09%) Windows
15 3 (9.09%) SLA

Contact Management
Top Related IT Skills by Category

For the 6 months to 22 December 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.06%) MS Exchange
2 1 (3.03%) SharePoint 2013
2 1 (3.03%) SharePoint
Applications
1 1 (3.03%) MS Office
1 1 (3.03%) MS Excel
Business Applications
1 2 (6.06%) Dynamics CRM
2 1 (3.03%) SAP CRM
Cloud Services
1 3 (9.09%) Force.com
Communications & Networking
1 20 (60.61%) Cisco ICM
2 13 (39.39%) NetScaler
2 13 (39.39%) Firewall
3 4 (12.12%) ISDN
4 2 (6.06%) SAN
5 1 (3.03%) Intranet
5 1 (3.03%) Internet
5 1 (3.03%) VoIP
Database & Business Intelligence
1 2 (6.06%) SQL Server
General
1 5 (15.15%) Finance
2 2 (6.06%) Billing
2 2 (6.06%) Marketing
3 1 (3.03%) Dutch Language
3 1 (3.03%) French Language
3 1 (3.03%) German Language
3 1 (3.03%) Banking
3 1 (3.03%) Retail
3 1 (3.03%) Back Office
Job Titles
1 18 (54.55%) Voice Engineer
2 5 (15.15%) Cisco Engineer
3 3 (9.09%) Developer
3 3 (9.09%) Salesforce.com Developer
3 3 (9.09%) Cisco Voice Engineer
4 2 (6.06%) CRM Consultant
4 2 (6.06%) Consultant
4 2 (6.06%) Network Engineer
4 2 (6.06%) 3rd Line Support
5 1 (3.03%) Administrator
5 1 (3.03%) Services Delivery Manager
5 1 (3.03%) Service Manager
5 1 (3.03%) SAP CRM Consultant
5 1 (3.03%) SAP Consultant
5 1 (3.03%) Senior SAP Consultant
5 1 (3.03%) SharePoint Administrator
5 1 (3.03%) Senior SAP CRM Consultant
5 1 (3.03%) Telemarketer
5 1 (3.03%) Senior Consultant
5 1 (3.03%) Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (12.12%) VXML
2 3 (9.09%) Visualforce
2 3 (9.09%) Web Services
3 2 (6.06%) XML
3 2 (6.06%) HTML
4 1 (3.03%) Middleware
Miscellaneous
1 2 (6.06%) Analytical Skills
2 1 (3.03%) Social Network
Operating Systems
1 3 (9.09%) Windows
2 1 (3.03%) Windows 2000
2 1 (3.03%) Windows NT
2 1 (3.03%) Windows XP
2 1 (3.03%) Windows Server 2003
Processes & Methodologies
1 17 (51.52%) Service Management
2 16 (48.48%) Change Management
3 15 (45.45%) Line Management
4 9 (27.27%) CRM
5 6 (18.18%) ITIL
6 4 (12.12%) Migration
6 4 (12.12%) Problem Management
6 4 (12.12%) Cisco ICM Scripting
7 3 (9.09%) Change Control
7 3 (9.09%) Time Management
8 2 (6.06%) Web Development
8 2 (6.06%) Business Development
8 2 (6.06%) GAP Analysis
8 2 (6.06%) Project Management
8 2 (6.06%) Service Delivery
8 2 (6.06%) E-Commerce
9 1 (3.03%) Business Intelligence
9 1 (3.03%) B2B
9 1 (3.03%) B2C
9 1 (3.03%) Six Sigma
Programming Languages
1 3 (9.09%) SQL
1 3 (9.09%) Apex Code
2 2 (6.06%) JavaScript
Qualifications
1 14 (42.42%) Cisco Certification
2 3 (9.09%) Degree
2 3 (9.09%) Security Cleared
3 2 (6.06%) ITIL Certification
4 1 (3.03%) HNC
4 1 (3.03%) CCNA
Quality Assurance & Compliance
1 3 (9.09%) SLA
System Software
1 2 (6.06%) XenApp
2 1 (3.03%) VMware Infrastructure
Systems Management
1 19 (57.58%) Cisco CUCM
2 18 (54.55%) Cisco UCCX
3 14 (42.42%) CA Spectrum
4 11 (33.33%) Cisco UCCE
5 2 (6.06%) HP SIM
6 1 (3.03%) Cisco IPCC
Vendors
1 23 (69.70%) Cisco
2 15 (45.45%) Citrix
3 14 (42.42%) CA
4 5 (15.15%) HP
5 4 (12.12%) Salesforce.com
5 4 (12.12%) VMware
5 4 (12.12%) Avaya
6 3 (9.09%) Microsoft
7 2 (6.06%) SolarWinds
7 2 (6.06%) Kaseya
8 1 (3.03%) SAP
London
Experis Ltd
Rate: Market rates
Posted: 5 days ago
London
iKonnect
Rate: £550 - £600 per day
Posted: 27 days ago