The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Contact Management
Rank 586 566 543
Rank change year-on-year
-20 -23
Contract jobs citing Contact Management 8 11 16
As % of all contract IT jobs located in the UK 0.015% 0.021% 0.035%
As % of the Processes & Methodologies category 0.019% 0.028% 0.047%
Number of daily rates quoted 6 9 8
Average daily rate
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£494 £425 £241
Average daily rate % change year-on-year
+16.17% +76.16%
90% offered a daily rate of more than £381 £288 £128
10% offered a daily rate of more than £538 £590 £382
UK excluding London average daily rate £488 £420 £300
% change year-on-year
+16.07% +40.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41360 39367 34236
As % of all contract IT jobs located in the UK 77.18% 75.27% 74.62%
Number of daily rates quoted 26409 24837 20434
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1177 1180 1026
Average hourly rate £29.00 £27.50 £32.00
Average hourly rate % change year-on-year
+5.45% -14.06%
90% offered a hourly rate of more than £12.35 £13.00 £13.50
10% offered a hourly rate of more than £47.86 £50.00 £50.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 2 June 2015.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 8 £494 +16.17% 8
London +7 5 £500 -13.04% 5
Berkshire +4 3 £488 - 1
South East -9 3 £488 - 1
Slough - 2 £494 - 1
Reading +4 1 £400 -
City of London - 1 £363 - 2

Contact Management
Top 30 Related IT Skills

For the 6 months to 2 June 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 14 (53.85%) Cisco
1 14 (53.85%) Cisco ICM
1 14 (53.85%) Cisco UCCX
2 12 (46.15%) Change Management
3 10 (38.46%) Cisco Certification
3 10 (38.46%) Cisco CUCM
4 9 (34.62%) Citrix
5 8 (30.77%) CA
5 8 (30.77%) Cisco UCCE
5 8 (30.77%) CA Spectrum
6 7 (26.92%) Service Management
7 6 (23.08%) Firewall
7 6 (23.08%) Project Management
7 6 (23.08%) NetScaler
8 5 (19.23%) Line Management
9 4 (15.38%) Active Directory
9 4 (15.38%) VoIP
9 4 (15.38%) Migration
9 4 (15.38%) Cisco IPCC
9 4 (15.38%) VMware
10 3 (11.54%) Programme Management
10 3 (11.54%) Stakeholder Management
10 3 (11.54%) Marketing
10 3 (11.54%) Microsoft
10 3 (11.54%) MS Exchange
10 3 (11.54%) SOA
10 3 (11.54%) SQL
10 3 (11.54%) Finance
10 3 (11.54%) REST
11 2 (7.69%) Data Migration

Contact Management
Top Related IT Skills by Category

For the 6 months to 2 June 2015, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (11.54%) MS Exchange
2 1 (3.85%) Node.js
Applications
1 2 (7.69%) MS Excel
Communications & Networking
1 14 (53.85%) Cisco ICM
2 6 (23.08%) Firewall
2 6 (23.08%) NetScaler
3 4 (15.38%) VoIP
4 1 (3.85%) Unified Communications
4 1 (3.85%) LAN
4 1 (3.85%) PSTN
Database & Business Intelligence
1 1 (3.85%) SQL Server
General
1 3 (11.54%) Marketing
1 3 (11.54%) Finance
2 2 (7.69%) Local Government
2 2 (7.69%) Retail
3 1 (3.85%) Banking
3 1 (3.85%) Telecoms
3 1 (3.85%) Financial Institution
Job Titles
1 10 (38.46%) Voice Engineer
2 4 (15.38%) Project Manager
3 3 (11.54%) Senior Project Manager
3 3 (11.54%) Architect
3 3 (11.54%) Network Engineer
3 3 (11.54%) Senior Manager
4 2 (7.69%) Cisco Voice Engineer
4 2 (7.69%) Solutions Designer
4 2 (7.69%) Designer
4 2 (7.69%) Operations Engineer
4 2 (7.69%) Network Operations Engineer
4 2 (7.69%) Cisco Engineer
5 1 (3.85%) PRINCE2 Project Manager
5 1 (3.85%) Enterprise Architect
5 1 (3.85%) Chief Architect
5 1 (3.85%) Service Manager
5 1 (3.85%) .NET Developer
5 1 (3.85%) Systems Architect
5 1 (3.85%) Infrastructure Architect
5 1 (3.85%) Chief Enterprise Architect
Libraries, Frameworks & Software Standards
1 3 (11.54%) REST
2 2 (7.69%) .NET
2 2 (7.69%) HTML
2 2 (7.69%) ASP.NET
2 2 (7.69%) ASP.NET MVC
3 1 (3.85%) HTML5
3 1 (3.85%) CSS
3 1 (3.85%) AngularJS
3 1 (3.85%) Twitter Bootstrap
Miscellaneous
1 2 (7.69%) IVR
2 1 (3.85%) Social Media
2 1 (3.85%) Data Centre
Operating Systems
1 1 (3.85%) Windows
1 1 (3.85%) Linux
Processes & Methodologies
1 12 (46.15%) Change Management
2 7 (26.92%) Service Management
3 6 (23.08%) Project Management
4 5 (19.23%) Line Management
5 4 (15.38%) Migration
6 3 (11.54%) Programme Management
6 3 (11.54%) Stakeholder Management
6 3 (11.54%) SOA
7 2 (7.69%) Data Migration
7 2 (7.69%) MVC
7 2 (7.69%) Content Management
7 2 (7.69%) Document Management
8 1 (3.85%) Speech Recognition
8 1 (3.85%) Knowledge Management
8 1 (3.85%) Enterprise Architecture
8 1 (3.85%) PRINCE2
8 1 (3.85%) Data Architecture
8 1 (3.85%) Customer Engagement
8 1 (3.85%) Portfolio Management
8 1 (3.85%) Change Control
Programming Languages
1 3 (11.54%) SQL
2 2 (7.69%) C#
3 1 (3.85%) JavaScript
Qualifications
1 10 (38.46%) Cisco Certification
2 1 (3.85%) Degree
2 1 (3.85%) PRINCE2 Certification
2 1 (3.85%) Security Cleared
System Software
1 4 (15.38%) Active Directory
2 1 (3.85%) VMware ESXi
2 1 (3.85%) VMware Infrastructure
Systems Management
1 14 (53.85%) Cisco UCCX
2 10 (38.46%) Cisco CUCM
3 8 (30.77%) Cisco UCCE
3 8 (30.77%) CA Spectrum
4 4 (15.38%) Cisco IPCC
Vendors
1 14 (53.85%) Cisco
2 9 (34.62%) Citrix
3 8 (30.77%) CA
4 4 (15.38%) VMware
5 3 (11.54%) Microsoft
6 1 (3.85%) Genesys
6 1 (3.85%) Blue Prism
London
Annapurna
Rate: £550 - £600 per annum
Posted: 12 days ago
Slough
The People Network
Rate: £450 - £525 per day
Posted: 27 days ago