The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Contact Management
Rank 593 556 568
Rank change year-on-year
-37 +12
Contract jobs citing Contact Management 19 19 11
As % of all contract IT jobs located in the UK 0.033% 0.037% 0.020%
As % of the Processes & Methodologies category 0.044% 0.050% 0.028%
Number of daily rates quoted 12 10 2
Average daily rate
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£315 £450 £325
Average daily rate % change year-on-year
-30.00% +38.46%
90% offered a daily rate of more than £248 £224 £225
10% offered a daily rate of more than £570 £550 £425
UK excluding London average daily rate £338 £225 £450
% change year-on-year
+50.00% -50.00%
Number of hourly rates quoted 0 1 0
Average hourly rate - £17.00 -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43026 38252 39233
As % of all contract IT jobs located in the UK 73.66% 74.11% 71.99%
Number of daily rates quoted 27635 23752 22856
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £270
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 1195 1133 1448
Average hourly rate £24.00 £25.00 £28.00
Average hourly rate % change year-on-year
-4.00% -10.71%
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £25.00 £28.00 £26.90
% change year-on-year
-10.71% +4.08%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 23 October 2014.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 26 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 18 £315 -30.00% 4
London +3 11 £310 -31.11% 2
East Midlands - 4 £375 -
South West -36 2 £338 -
South East - 1 £320 - 1
Berkshire - 1 £320 - 1
Devon - - - -
East Sussex - - - -
Hampshire - - - -
Kent - - - -
Leicestershire - - - -
West Yorkshire - - - -
Yorkshire - - - -
County Antrim - - - -
Belfast - - - -
Brighton - - - -
Bristol - - - -
Bromley - - - -
Coventry - - - - 1
Exeter - - - -
Leeds - - - -
Leicester - - - -
Slough - - - -
West Midlands - - - - 1
Northern Ireland - - - -
Farnborough - - - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 15 (55.56%) Cisco
2 12 (44.44%) Cisco ICM
2 12 (44.44%) Cisco CUCM
3 9 (33.33%) Cisco UCCX
3 9 (33.33%) Change Management
4 8 (29.63%) Citrix
4 8 (29.63%) CRM
5 7 (25.93%) Cisco Certification
5 7 (25.93%) Finance
5 7 (25.93%) Service Management
6 6 (22.22%) Firewall
6 6 (22.22%) CA
6 6 (22.22%) CA Spectrum
6 6 (22.22%) Line Management
6 6 (22.22%) NetScaler
7 5 (18.52%) HP
7 5 (18.52%) ITIL
8 4 (14.81%) ISDN
8 4 (14.81%) Salesforce.com
8 4 (14.81%) VXML
8 4 (14.81%) Avaya
8 4 (14.81%) Cisco ICM Scripting
9 3 (11.11%) Change Control
9 3 (11.11%) Cisco UCCE
9 3 (11.11%) Force.com
9 3 (11.11%) Visualforce
9 3 (11.11%) Apex Code
9 3 (11.11%) Problem Management
9 3 (11.11%) VMware
9 3 (11.11%) Migration

Contact Management
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.41%) SharePoint
1 2 (7.41%) MS Exchange
2 1 (3.70%) SharePoint 2013
2 1 (3.70%) Liferay
Applications
1 1 (3.70%) MS Office
Business Applications
1 2 (7.41%) Dynamics CRM
2 1 (3.70%) SAP CRM
Cloud Services
1 3 (11.11%) Force.com
Communications & Networking
1 12 (44.44%) Cisco ICM
2 6 (22.22%) Firewall
2 6 (22.22%) NetScaler
3 4 (14.81%) ISDN
4 2 (7.41%) SAN
5 1 (3.70%) Intranet
5 1 (3.70%) Internet
Database & Business Intelligence
1 2 (7.41%) SQL Server
2 1 (3.70%) Oracle BI EE
General
1 7 (25.93%) Finance
2 2 (7.41%) Banking
2 2 (7.41%) Retail
2 2 (7.41%) Marketing
3 1 (3.70%) Dutch Language
3 1 (3.70%) French Language
3 1 (3.70%) German Language
3 1 (3.70%) Billing
3 1 (3.70%) Investment Banking
3 1 (3.70%) Front Office
3 1 (3.70%) Back Office
Job Titles
1 8 (29.63%) Voice Engineer
2 4 (14.81%) Developer
3 3 (11.11%) Salesforce.com Developer
3 3 (11.11%) Cisco Engineer
4 2 (7.41%) 3rd Line Support
4 2 (7.41%) Consultant
4 2 (7.41%) Network Engineer
4 2 (7.41%) CRM Consultant
5 1 (3.70%) Cisco Support Engineer
5 1 (3.70%) Senior SAP CRM Consultant
5 1 (3.70%) Telemarketer
5 1 (3.70%) SharePoint Administrator
5 1 (3.70%) Dynamics CRM Consultant
5 1 (3.70%) Cisco Support
5 1 (3.70%) Senior SAP Consultant
5 1 (3.70%) Data Manager
5 1 (3.70%) Infrastructure Consultant
5 1 (3.70%) SAP CRM Consultant
5 1 (3.70%) SAP Consultant
5 1 (3.70%) Senior Consultant
Libraries, Frameworks & Software Standards
1 4 (14.81%) VXML
2 3 (11.11%) Visualforce
2 3 (11.11%) Web Services
2 3 (11.11%) XML
3 2 (7.41%) HTML
4 1 (3.70%) Middleware
4 1 (3.70%) SOAP
4 1 (3.70%) J2EE
Miscellaneous
1 1 (3.70%) Analytical Skills
1 1 (3.70%) Social Network
1 1 (3.70%) IVR
Operating Systems
1 3 (11.11%) Windows
2 1 (3.70%) Windows Server 2003
2 1 (3.70%) Windows XP
2 1 (3.70%) Windows 2000
2 1 (3.70%) Windows NT
Processes & Methodologies
1 9 (33.33%) Change Management
2 8 (29.63%) CRM
3 7 (25.93%) Service Management
4 6 (22.22%) Line Management
5 5 (18.52%) ITIL
6 4 (14.81%) Cisco ICM Scripting
7 3 (11.11%) Change Control
7 3 (11.11%) Problem Management
7 3 (11.11%) Migration
8 2 (7.41%) E-Commerce
8 2 (7.41%) PRINCE2
8 2 (7.41%) GAP Analysis
8 2 (7.41%) Service Delivery
8 2 (7.41%) Time Management
8 2 (7.41%) Web Development
9 1 (3.70%) Continuous Improvement
9 1 (3.70%) Business Transformation
9 1 (3.70%) Data Entry
9 1 (3.70%) Mentoring
9 1 (3.70%) Business Development
Programming Languages
1 3 (11.11%) Apex Code
2 2 (7.41%) JavaScript
2 2 (7.41%) SQL
3 1 (3.70%) Java
Qualifications
1 7 (25.93%) Cisco Certification
2 2 (7.41%) Security Cleared
2 2 (7.41%) Degree
3 1 (3.70%) CCNA
3 1 (3.70%) PRINCE2 Certification
3 1 (3.70%) ITIL Certification
3 1 (3.70%) HNC
Quality Assurance & Compliance
1 3 (11.11%) SLA
2 1 (3.70%) Basel II
System Software
1 2 (7.41%) XenApp
2 1 (3.70%) VMware Infrastructure
Systems Management
1 12 (44.44%) Cisco CUCM
2 9 (33.33%) Cisco UCCX
3 6 (22.22%) CA Spectrum
4 3 (11.11%) Cisco UCCE
5 2 (7.41%) HP SIM
Vendors
1 15 (55.56%) Cisco
2 8 (29.63%) Citrix
3 6 (22.22%) CA
4 5 (18.52%) HP
5 4 (14.81%) Salesforce.com
5 4 (14.81%) Avaya
6 3 (11.11%) VMware
7 2 (7.41%) Microsoft
7 2 (7.41%) SolarWinds
7 2 (7.41%) Kaseya
8 1 (3.70%) SAP
Reading, Berkshire
Burns Sheehan
Rate: £300 - £340 per day
Posted: 1 hour ago
City of London
iKonnect
Rate: £700 - £800 per day
Posted: 2 days ago