The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Contact Management
Rank 637 655 633
Rank change year-on-year
+18 -22
Contract jobs citing Contact Management 12 15 13
As % of all contract IT jobs located in the UK 0.023% 0.026% 0.022%
As % of the Processes & Methodologies category 0.027% 0.032% 0.029%
Number of daily rates quoted 6 2 6
Median daily rate £338 £335 £450
Median daily rate % change year-on-year
+0.74% -25.55%
90% offered a daily rate of more than £300 £223 £258
10% offered a daily rate of more than £475 £447 £600
UK excluding London median daily rate £300 £195 £450
% change year-on-year
+53.84% -56.66%
Number of hourly rates quoted 2 0 0
Median hourly rate £40.00 - -
UK excluding London median hourly rate £40.00 - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43985 46966 44712
As % of all contract IT jobs located in the UK 83.15% 81.01% 77.28%
Number of daily rates quoted 29139 30711 27950
Median daily rate £440 £425 £413
Median daily rate % change year-on-year
+3.52% +3.03%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £593 £580 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1137 1301 1222
Median hourly rate £31.00 £32.00 £24.00
Median hourly rate % change year-on-year
-3.12% +33.33%
90% offered a hourly rate of more than £12.58 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £48.50 £53.50
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Contact Management
Jobs Demand Trend

The demand trend of contract jobs citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 25 September 2016.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 9 £475 +41.79% 2
South West - 5 - - 2
Wiltshire - 3 - -
Edinburgh - 3 £300 -
Corsham - 3 - -
Scotland - 3 £300 -
City of London +16 2 £475 -
London +1 2 £475 -
Bath - 2 - - 2
Somerset - 2 - - 2
South East +19 1 £375 +92.30%
Reading +17 1 £375 -
Berkshire +10 1 £375 -
Yorkshire - 1 - -
West Yorkshire - 1 - -
Leeds - 1 - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 25 September 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 14 (53.85%) CRM
2 9 (34.62%) ITIL
2 9 (34.62%) Windows
2 9 (34.62%) Microsoft
2 9 (34.62%) Dynamics CRM
3 7 (26.92%) Security Cleared
3 7 (26.92%) Cisco
4 6 (23.08%) Service Delivery
4 6 (23.08%) CCNA
4 6 (23.08%) Cisco Certification
4 6 (23.08%) Windows Server
5 5 (19.23%) Six Sigma
5 5 (19.23%) SLA
5 5 (19.23%) MS Excel
5 5 (19.23%) HNC
5 5 (19.23%) PRINCE2
5 5 (19.23%) .NET
5 5 (19.23%) Migration
6 4 (15.38%) Management Information System
6 4 (15.38%) Risk Management
6 4 (15.38%) Finance
6 4 (15.38%) Legal
6 4 (15.38%) Content Management
6 4 (15.38%) DV Cleared
6 4 (15.38%) C#
6 4 (15.38%) SharePoint
6 4 (15.38%) Project Management
6 4 (15.38%) BPR
6 4 (15.38%) Team Foundation Server
6 4 (15.38%) Infrastructure Management

Contact Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (15.38%) SharePoint
2 2 (7.69%) IIS
2 2 (7.69%) SAS
3 1 (3.85%) CMS
3 1 (3.85%) MS Exchange
3 1 (3.85%) WebLogic
Applications
1 5 (19.23%) MS Excel
2 1 (3.85%) MS Office
Business Applications
1 9 (34.62%) Dynamics CRM
Communications & Networking
1 3 (11.54%) CTI
1 3 (11.54%) VLAN
2 2 (7.69%) HTTP
3 1 (3.85%) Cisco IPT
3 1 (3.85%) DPNSS
3 1 (3.85%) H.323
3 1 (3.85%) Intelligent Network
3 1 (3.85%) ISDN
3 1 (3.85%) ISUP
3 1 (3.85%) LAN
3 1 (3.85%) MGCP
3 1 (3.85%) PBX
3 1 (3.85%) Q.931
3 1 (3.85%) RTP
3 1 (3.85%) SS7
3 1 (3.85%) Unified Communications
3 1 (3.85%) VoIP
3 1 (3.85%) WAN
Database & Business Intelligence
1 3 (11.54%) SQL Server
2 2 (7.69%) Data Mining
Development Applications
1 4 (15.38%) Team Foundation Server
2 2 (7.69%) Fiddler
2 2 (7.69%) SpecFlow
2 2 (7.69%) Visual Studio
General
1 4 (15.38%) Finance
1 4 (15.38%) Legal
2 3 (11.54%) Marketing
3 2 (7.69%) Advertising
4 1 (3.85%) Telecoms
Job Titles
1 5 (19.23%) Project Manager
2 4 (15.38%) CRM Manager
2 4 (15.38%) CRM Project Manager
2 4 (15.38%) Developer
2 4 (15.38%) Implementation Manager
2 4 (15.38%) Implementation Project Manager
2 4 (15.38%) Network Engineer
2 4 (15.38%) Project Implementation Manager
3 3 (11.54%) CRM Developer
3 3 (11.54%) DV Cleared Network Engineer
3 3 (11.54%) Dynamics CRM Developer
3 3 (11.54%) Microsoft Developer
4 2 (7.69%) Analyst
4 2 (7.69%) Consultant
4 2 (7.69%) CRM Consultant
4 2 (7.69%) Defect Manager
4 2 (7.69%) Dynamics CRM Consultant
5 1 (3.85%) Software Engineer
5 1 (3.85%) Test Manager
5 1 (3.85%) Tester
Libraries, Frameworks & Software Standards
1 5 (19.23%) .NET
2 2 (7.69%) .NET Framework
2 2 (7.69%) Gherkin
2 2 (7.69%) JSON
2 2 (7.69%) RESTful
2 2 (7.69%) XML
3 1 (3.85%) Apache Flex
3 1 (3.85%) CCXML
3 1 (3.85%) CSS
3 1 (3.85%) HTML
3 1 (3.85%) jQuery
3 1 (3.85%) JSP
3 1 (3.85%) RFC 2833
3 1 (3.85%) VXML
3 1 (3.85%) WebCenter
Miscellaneous
1 4 (15.38%) Management Information System
2 3 (11.54%) Analytical Skills
3 2 (7.69%) Data Conversion
4 1 (3.85%) Data Centre
4 1 (3.85%) IVR
Operating Systems
1 9 (34.62%) Windows
2 6 (23.08%) Windows Server
3 2 (7.69%) Windows 2000
3 2 (7.69%) Windows NT
3 2 (7.69%) Windows Server 2003
3 2 (7.69%) Windows XP
4 1 (3.85%) Unix
Processes & Methodologies
1 14 (53.85%) CRM
2 9 (34.62%) ITIL
3 6 (23.08%) Service Delivery
4 5 (19.23%) Migration
4 5 (19.23%) PRINCE2
4 5 (19.23%) Six Sigma
5 4 (15.38%) BPR
5 4 (15.38%) Content Management
5 4 (15.38%) Infrastructure Management
5 4 (15.38%) Project Management
5 4 (15.38%) Risk Management
5 4 (15.38%) Transition Management
6 3 (11.54%) User Acceptance Testing
7 2 (7.69%) Data Migration
7 2 (7.69%) Integration Testing
7 2 (7.69%) Knowledge Management
7 2 (7.69%) Performance Testing
7 2 (7.69%) Software Testing
7 2 (7.69%) System Testing
7 2 (7.69%) V-Model
Programming Languages
1 4 (15.38%) C#
2 3 (11.54%) C
3 2 (7.69%) C++
3 2 (7.69%) SQL
3 2 (7.69%) XAML
4 1 (3.85%) Java
4 1 (3.85%) JavaScript
Qualifications
1 7 (26.92%) Security Cleared
2 6 (23.08%) CCNA
2 6 (23.08%) Cisco Certification
3 5 (19.23%) HNC
4 4 (15.38%) DV Cleared
5 2 (7.69%) Degree
5 2 (7.69%) ISEB
5 2 (7.69%) ISTQB
5 2 (7.69%) ISTQB Foundation Certification
5 2 (7.69%) SC Cleared
6 1 (3.85%) CCIE
6 1 (3.85%) CCNP
Quality Assurance & Compliance
1 5 (19.23%) SLA
2 2 (7.69%) QA
3 1 (3.85%) ISO/IEC 12207
3 1 (3.85%) SDET
System Software
1 1 (3.85%) XenApp
Systems Management
1 1 (3.85%) Cisco CUCM
1 1 (3.85%) Cisco UCCE
1 1 (3.85%) Cisco UCCX
1 1 (3.85%) HP SIM
Vendors
1 9 (34.62%) Microsoft
2 7 (26.92%) Cisco
3 2 (7.69%) Oracle
4 1 (3.85%) Citrix
4 1 (3.85%) FatWire
4 1 (3.85%) HP
4 1 (3.85%) Kaseya
4 1 (3.85%) SAP
4 1 (3.85%) SolarWinds
4 1 (3.85%) VMware
Bath
CPS Group Limited
Rate: £35 - £45 per hour
Posted: 24 days ago
Bath
CPS Group Limited
Rate: £35 - £45 per hour
Posted: 26 days ago