The table below looks at the statistics for Contact Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Contact Management
Rank 596 560 578
Rank change year-on-year
-36 +18
Contract jobs citing Contact Management 10 19 13
As % of all contract IT jobs located in the UK 0.018% 0.036% 0.022%
As % of the Processes & Methodologies category 0.024% 0.049% 0.032%
Number of daily rates quoted 4 8 5
Average daily rate
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£381 £400 £200
Average daily rate % change year-on-year
-4.68% +100.00%
UK excluding London average daily rate £450 £350 £265
% change year-on-year
+28.57% +32.07%
Number of hourly rates quoted 0 1 0
Average hourly rate - £17.00 -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41951 38607 41075
As % of all contract IT jobs located in the UK 74.17% 73.26% 70.98%
Number of daily rates quoted 26010 23715 23830
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £273 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1162 1053 1463
Average hourly rate £23.50 £28.00 £31.50
Average hourly rate % change year-on-year
-16.07% -11.11%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Contact Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Contact Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the UK

Contact Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management within the UK.

Contact Management Daily Rate Trend in the UK

Contact Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management within the UK over the 3 months to 29 August 2014.

Contact Management Daily Rate Histogram in the UK

Contact Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management within the UK.

Contact Management Hourly Rate Trend in the UK

Contact Management
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 10 £381 -4.68% 5
London +11 4 £329 -26.94% 1
South East -16 2 - - 2
Berkshire - 2 - -
Devon - - - -
East Sussex - - - -
West Yorkshire - - - -
Yorkshire - - - -
County Antrim - - - -
Belfast - - - -
Brighton - - - -
Bromley - - - -
Exeter - - - -
Leeds - - - -
South West - - - - 2
Slough - - - -
Ealing - - - -
Northern Ireland - - - -

Contact Management
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 9 (42.86%) CRM
2 8 (38.10%) Cisco
2 8 (38.10%) Cisco ICM
2 8 (38.10%) Cisco CUCM
3 7 (33.33%) Dynamics CRM
4 6 (28.57%) Finance
5 5 (23.81%) Change Management
6 4 (19.05%) Microsoft
6 4 (19.05%) Stakeholder Management
7 3 (14.29%) Firewall
7 3 (14.29%) HP
7 3 (14.29%) Citrix
7 3 (14.29%) Cisco Certification
7 3 (14.29%) ISDN
7 3 (14.29%) ITIL
7 3 (14.29%) PRINCE2
7 3 (14.29%) VXML
7 3 (14.29%) Avaya
7 3 (14.29%) CA
7 3 (14.29%) CA Spectrum
7 3 (14.29%) Cisco ICM Scripting
7 3 (14.29%) NetScaler
7 3 (14.29%) Change Control
7 3 (14.29%) Cisco UCCX
8 2 (9.52%) BPR
8 2 (9.52%) Supplier Management
8 2 (9.52%) SaaS
8 2 (9.52%) Service Management
8 2 (9.52%) PRINCE
8 2 (9.52%) Project Management

Contact Management
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.76%) FileNet
1 1 (4.76%) Liferay
1 1 (4.76%) SharePoint
Applications
1 1 (4.76%) MS Excel
1 1 (4.76%) MS Office
Business Applications
1 7 (33.33%) Dynamics CRM
2 1 (4.76%) SAP CRM
Cloud Services
1 2 (9.52%) SaaS
Communications & Networking
1 8 (38.10%) Cisco ICM
2 3 (14.29%) Firewall
2 3 (14.29%) ISDN
2 3 (14.29%) NetScaler
3 1 (4.76%) Internet
Database & Business Intelligence
1 1 (4.76%) Oracle BI EE
General
1 6 (28.57%) Finance
2 2 (9.52%) Marketing
2 2 (9.52%) Banking
2 2 (9.52%) Retail
2 2 (9.52%) Investment Banking
3 1 (4.76%) Front Office
3 1 (4.76%) Back Office
3 1 (4.76%) Dutch Language
3 1 (4.76%) French Language
3 1 (4.76%) German Language
Job Titles
1 4 (19.05%) Project Manager
1 4 (19.05%) Cisco Engineer
2 3 (14.29%) Voice Engineer
2 3 (14.29%) Business Analyst
2 3 (14.29%) Analyst
3 2 (9.52%) Cisco Support Engineer
3 2 (9.52%) Consultant
3 2 (9.52%) Support Engineer
3 2 (9.52%) CRM Consultant
3 2 (9.52%) Cisco Support
4 1 (4.76%) Senior SAP Consultant
4 1 (4.76%) SAP CRM Consultant
4 1 (4.76%) SAP Consultant
4 1 (4.76%) Data Manager
4 1 (4.76%) Infrastructure Consultant
4 1 (4.76%) Senior SAP CRM Consultant
4 1 (4.76%) Telemarketer
4 1 (4.76%) Dynamics CRM Consultant
4 1 (4.76%) Developer
4 1 (4.76%) Commercial Manager
Libraries, Frameworks & Software Standards
1 3 (14.29%) VXML
2 1 (4.76%) J2EE
2 1 (4.76%) SOAP
2 1 (4.76%) XML
2 1 (4.76%) Middleware
Miscellaneous
1 2 (9.52%) IVR
2 1 (4.76%) Social Network
Processes & Methodologies
1 9 (42.86%) CRM
2 5 (23.81%) Change Management
3 4 (19.05%) Stakeholder Management
4 3 (14.29%) ITIL
4 3 (14.29%) PRINCE2
4 3 (14.29%) Cisco ICM Scripting
4 3 (14.29%) Change Control
5 2 (9.52%) BPR
5 2 (9.52%) Supplier Management
5 2 (9.52%) Service Management
5 2 (9.52%) PRINCE
5 2 (9.52%) Project Management
5 2 (9.52%) GAP Analysis
6 1 (4.76%) Systems Analysis
6 1 (4.76%) Workflow
6 1 (4.76%) Information Security
6 1 (4.76%) User Acceptance Testing
6 1 (4.76%) Time Management
6 1 (4.76%) Data Protection
6 1 (4.76%) Marketing Management
Programming Languages
1 1 (4.76%) Java
Qualifications
1 3 (14.29%) Cisco Certification
2 2 (9.52%) PRINCE2 Certification
3 1 (4.76%) Degree
3 1 (4.76%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1 (4.76%) Basel II
System Software
1 1 (4.76%) VMware Infrastructure
Systems Management
1 8 (38.10%) Cisco CUCM
2 3 (14.29%) CA Spectrum
2 3 (14.29%) Cisco UCCX
Vendors
1 8 (38.10%) Cisco
2 4 (19.05%) Microsoft
3 3 (14.29%) HP
3 3 (14.29%) Citrix
3 3 (14.29%) Avaya
3 3 (14.29%) CA
4 1 (4.76%) VMware
4 1 (4.76%) SAP
4 1 (4.76%) Salesforce.com