The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 226 293 303
Rank change year-on-year
+67 +10
Contract jobs citing ITSM 199 120 112
As % of all contract IT jobs located in London 0.87% 0.52% 0.48%
As % of the Processes & Methodologies category 1.10% 0.66% 0.61%
Number of daily rates quoted 137 82 79
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £265 £253 £220
10% offered a daily rate of more than £558 £524 £466
UK excluding London average daily rate £387 £375 £375
% change year-on-year
+3.20% -
Number of hourly rates quoted 4 1 7
Average hourly rate £17.98 £19.00 £15.00
Average hourly rate % change year-on-year
-5.36% +26.66%
UK excluding London average hourly rate £14.13 £16.88 £19.00
% change year-on-year
-16.29% -11.18%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18036 18101 18346
As % of all contract IT jobs located in London 78.81% 79.00% 78.44%
Number of daily rates quoted 12847 12769 12670
Average daily rate £450 £440 £450
Average daily rate % change year-on-year
+2.27% -2.22%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 224 229 280
Average hourly rate £22.00 £20.00 £27.97
Average hourly rate % change year-on-year
+10.00% -28.49%
90% offered a hourly rate of more than £11.15 £14.00 £15.00
10% offered a hourly rate of more than £55.00 £52.10 £55.00
UK excluding London average hourly rate £30.00 £27.50 £30.50
% change year-on-year
+9.09% -9.83%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 6 July 2015.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 41 £401 +7.00% 8
Croydon -5 8 £250 -16.66%
Hayes - 2 £360 - 1
Paddington - 2 £500 -
Uxbridge - 1 £333 - 1
Feltham - 1 £445 -
Kingston Upon Thames - 1 £375 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 6 July 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 262 (67.53%) ITIL
2 258 (66.49%) Service Management
3 109 (28.09%) Finance
4 104 (26.80%) ServiceNow
5 100 (25.77%) Microsoft
6 91 (23.45%) Remedy
6 91 (23.45%) Remedy ITSM
7 89 (22.94%) Windows
8 64 (16.49%) BMC
9 60 (15.46%) Service Delivery
10 59 (15.21%) CMDB
11 57 (14.69%) Project Management
12 56 (14.43%) Degree
13 55 (14.18%) HP
14 50 (12.89%) Active Directory
15 48 (12.37%) HTML
16 47 (12.11%) Problem Management
17 45 (11.60%) XML
18 44 (11.34%) VMware
19 43 (11.08%) MS Office
19 43 (11.08%) Banking
20 42 (10.82%) Change Management
21 41 (10.57%) JavaScript
22 39 (10.05%) Incident Management
22 39 (10.05%) VMware Infrastructure
23 37 (9.54%) ITIL Certification
24 35 (9.02%) SharePoint
24 35 (9.02%) Analytical Skills
25 33 (8.51%) Web Services
25 33 (8.51%) CSS

ITSM
Top Related IT Skills in London by Category

For the 6 months to 6 July 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 35 (9.02%) SharePoint
2 26 (6.70%) MS Exchange
3 21 (5.41%) Blackberry Enterprise Server
4 10 (2.58%) OpenStack
5 6 (1.55%) IIS
5 6 (1.55%) Tomcat
6 4 (1.03%) WebLogic
6 4 (1.03%) CMS
7 3 (0.77%) IBM HTTP Server
7 3 (0.77%) WebSphere
7 3 (0.77%) Oracle HTTP Server
8 2 (0.52%) BizTalk Server
8 2 (0.52%) Oracle Workflow
8 2 (0.52%) Exchange Server 2013
9 1 (0.26%) Oracle Coherence
9 1 (0.26%) Apache
Applications
1 43 (11.08%) MS Office
2 24 (6.19%) MS Excel
3 7 (1.80%) MS Visio
4 4 (1.03%) MS Project
4 4 (1.03%) MS PowerPoint
5 3 (0.77%) Acrobat
Business Applications
1 91 (23.45%) Remedy ITSM
2 3 (0.77%) Remedy AR System
3 2 (0.52%) RMDS
3 2 (0.52%) assyst
4 1 (0.26%) SAP Oil and Gas
Cloud Services
1 9 (2.32%) Google Apps
2 8 (2.06%) SaaS
3 7 (1.80%) Amazon AWS
4 6 (1.55%) IaaS
5 3 (0.77%) Office 365
5 3 (0.77%) Cloud Computing
6 1 (0.26%) Microsoft Azure
6 1 (0.26%) PaaS
6 1 (0.26%) SoftLayer
Communications & Networking
1 26 (6.70%) LAN
2 24 (6.19%) WAN
3 22 (5.67%) SAN
3 22 (5.67%) Firewall
4 19 (4.90%) TCP/IP
5 17 (4.38%) LDAP
5 17 (4.38%) MPLS
5 17 (4.38%) DSL
5 17 (4.38%) BIG-IP
6 16 (4.12%) VPN
7 15 (3.87%) SSL
8 11 (2.84%) NAS
9 9 (2.32%) NetScaler
10 8 (2.06%) DNS
11 7 (1.80%) Wi-Fi
12 5 (1.29%) Internet
12 5 (1.29%) DHCP
12 5 (1.29%) Network Security
13 3 (0.77%) HTTP
14 2 (0.52%) SNMP
Database & Business Intelligence
1 20 (5.15%) SQL Server
2 10 (2.58%) Crystal Reports
2 10 (2.58%) Pentaho
3 7 (1.80%) Relational Database
3 7 (1.80%) MySQL
4 5 (1.29%) MongoDB
5 3 (0.77%) Oracle Database
5 3 (0.77%) SQL Server 2008
5 3 (0.77%) Data Warehouse
5 3 (0.77%) Data Mining
6 2 (0.52%) QlikView
6 2 (0.52%) SQL Server 2012
7 1 (0.26%) Oracle BI EE
7 1 (0.26%) VLDB
7 1 (0.26%) SQL Server Reporting Services
7 1 (0.26%) Spotfire
Development Applications
1 8 (2.06%) JIRA
2 4 (1.03%) Git (software)
2 4 (1.03%) Gerrit
2 4 (1.03%) Artifactory
2 4 (1.03%) Jenkins
3 3 (0.77%) Team Foundation Server
4 2 (0.52%) SoapUI
4 2 (0.52%) MSI
4 2 (0.52%) Subversion
4 2 (0.52%) SilkPerformer
4 2 (0.52%) Lombardi
5 1 (0.26%) ERwin
General
1 109 (28.09%) Finance
2 43 (11.08%) Banking
3 15 (3.87%) Investment Banking
4 8 (2.06%) Telecoms
5 6 (1.55%) Retail
5 6 (1.55%) Front Office
6 5 (1.29%) Legal
7 3 (0.77%) Manufacturing
7 3 (0.77%) French Language
8 2 (0.52%) Pharmaceutical
8 2 (0.52%) Publishing
8 2 (0.52%) International Banking
9 1 (0.26%) Marketing
9 1 (0.26%) Retail Banking
9 1 (0.26%) Financial Institution
9 1 (0.26%) Back Office
9 1 (0.26%) Electronics
9 1 (0.26%) Advertising
9 1 (0.26%) Spanish Language
Job Titles
1 75 (19.33%) Analyst
2 59 (15.21%) Service Manager
3 51 (13.14%) Developer
4 48 (12.37%) Consultant
5 29 (7.47%) ServiceNow Developer
6 27 (6.96%) Service Analyst
7 25 (6.44%) Architect
7 25 (6.44%) IT Services Manager
8 20 (5.15%) Delivery Manager
8 20 (5.15%) Project Manager
8 20 (5.15%) Services Delivery Manager
9 19 (4.90%) ServiceNow Consultant
10 17 (4.38%) Incident Manager
11 15 (3.87%) Technical Consultant
12 14 (3.61%) Business Analyst
12 14 (3.61%) ITSM Consultant
13 11 (2.84%) Technical Developer
13 11 (2.84%) Senior Consultant
13 11 (2.84%) Senior Developer
13 11 (2.84%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 48 (12.37%) HTML
2 45 (11.60%) XML
3 33 (8.51%) CSS
3 33 (8.51%) Web Services
4 24 (6.19%) Middleware
5 21 (5.41%) Ajax
6 12 (3.09%) SOAP
7 10 (2.58%) COM
8 7 (1.80%) .NET
9 6 (1.55%) XHTML
10 5 (1.29%) J2EE
11 4 (1.03%) Django
11 4 (1.03%) Sinatra
12 3 (0.77%) XSLT
13 2 (0.52%) XSL
13 2 (0.52%) jQuery
13 2 (0.52%) Drools
13 2 (0.52%) ASP.NET Web API
14 1 (0.26%) Twitter Bootstrap
14 1 (0.26%) JSP
Miscellaneous
1 59 (15.21%) CMDB
2 35 (9.02%) Analytical Skills
3 25 (6.44%) Blackberry
4 23 (5.93%) Management Information System
5 21 (5.41%) Data Centre
6 17 (4.38%) Thin Client
6 17 (4.38%) Fat Client
7 11 (2.84%) Computer Science
8 9 (2.32%) Replication
9 8 (2.06%) Clustering
10 7 (1.80%) Derivative
11 6 (1.55%) FMCG
11 6 (1.55%) Fixed Income
11 6 (1.55%) PMI
12 4 (1.03%) iPhone
12 4 (1.03%) iPad
13 3 (0.77%) Hedge funds
13 3 (0.77%) N-Tier
13 3 (0.77%) Video Conferencing
14 2 (0.52%) Data Integration
Operating Systems
1 89 (22.94%) Windows
2 28 (7.22%) Windows Server 2008
3 26 (6.70%) Windows Server 2003
4 25 (6.44%) Linux
4 25 (6.44%) Windows 7
5 18 (4.64%) UNIX
6 15 (3.87%) Solaris
7 14 (3.61%) Red Hat Enterprise Linux
8 11 (2.84%) AIX
9 7 (1.80%) SUSE
9 7 (1.80%) Mac OS
9 7 (1.80%) Windows Server 2012
9 7 (1.80%) SUSE Linux Enterprise Server
9 7 (1.80%) Apple iOS
9 7 (1.80%) Oracle Linux
9 7 (1.80%) Android
10 5 (1.29%) Windows XP
11 3 (0.77%) Windows 8
12 1 (0.26%) Debian
Processes & Methodologies
1 262 (67.53%) ITIL
2 258 (66.49%) Service Management
3 60 (15.46%) Service Delivery
4 57 (14.69%) Project Management
5 47 (12.11%) Problem Management
6 42 (10.82%) Change Management
7 39 (10.05%) Incident Management
8 32 (8.25%) Configuration Management
9 31 (7.99%) Stakeholder Management
10 25 (6.44%) Workflow
11 24 (6.19%) PRINCE2
12 23 (5.93%) Release Management
12 23 (5.93%) Agile Software Development
13 21 (5.41%) Performance Management
13 21 (5.41%) ITIL V3
14 20 (5.15%) BCP
14 20 (5.15%) Business Continuity
15 19 (4.90%) Business Continuity Planning
16 18 (4.64%) Disaster Recovery
17 14 (3.61%) Business Analysis
Programming Languages
1 41 (10.57%) JavaScript
2 26 (6.70%) SQL
3 19 (4.90%) Perl
4 17 (4.38%) C#
4 17 (4.38%) Java
4 17 (4.38%) PowerShell
5 14 (3.61%) VBScript
6 11 (2.84%) Ruby
7 10 (2.58%) Python
8 9 (2.32%) C
9 7 (1.80%) C++
9 7 (1.80%) Shell Script
10 6 (1.55%) PL/SQL
10 6 (1.55%) VBA
11 4 (1.03%) Groovy
12 3 (0.77%) Bash Shell
13 2 (0.52%) VB
13 2 (0.52%) VB.NET
13 2 (0.52%) PHP
14 1 (0.26%) T-SQL
Qualifications
1 56 (14.43%) Degree
2 37 (9.54%) ITIL Certification
3 22 (5.67%) Security Cleared
4 16 (4.12%) SC Cleared
5 12 (3.09%) PMI Certification
6 8 (2.06%) Microsoft Certification
7 7 (1.80%) ITIL Foundation Certificate
8 6 (1.55%) CTC Cleared
8 6 (1.55%) PMP
9 5 (1.29%) CISA
10 3 (0.77%) MCSE
11 2 (0.52%) PRINCE2 Practitioner
11 2 (0.52%) MCP
12 1 (0.26%) VCAP
12 1 (0.26%) MAPM
12 1 (0.26%) DV Cleared
12 1 (0.26%) MCSA
12 1 (0.26%) CCNA
12 1 (0.26%) ISEB
12 1 (0.26%) CCA
Quality Assurance & Compliance
1 22 (5.67%) SLA
2 17 (4.38%) QA
3 3 (0.77%) Sarbanes-Oxley
4 2 (0.52%) COBIT
4 2 (0.52%) PMBOK
5 1 (0.26%) ISO/IEC 27001
5 1 (0.26%) Data Quality
5 1 (0.26%) GPG13
System Software
1 50 (12.89%) Active Directory
2 39 (10.05%) VMware Infrastructure
3 21 (5.41%) Hyper-V
4 17 (4.38%) NLBS
5 16 (4.12%) XenApp
5 16 (4.12%) Veritas Cluster Server
6 11 (2.84%) Xen
7 10 (2.58%) VMware ESXi
7 10 (2.58%) XenDesktop
8 5 (1.29%) Citrix Presentation Server
9 4 (1.03%) Microsoft App-V
9 4 (1.03%) KVM
10 2 (0.52%) NFS
10 2 (0.52%) Samba
11 1 (0.26%) VMware Workstation
11 1 (0.26%) Terminal Services
11 1 (0.26%) Tivoli Workload Scheduler
11 1 (0.26%) vCloud
Systems Management
1 24 (6.19%) SCCM
2 16 (4.12%) WSUS
3 15 (3.87%) SCOM
4 14 (3.61%) Puppet
5 13 (3.35%) Opscode Chef
6 11 (2.84%) HP UCMDB
7 10 (2.58%) BladeLogic
8 9 (2.32%) SCVMM
9 8 (2.06%) AirWatch
10 7 (1.80%) HP Operations Orchestration
11 6 (1.55%) Tivoli
11 6 (1.55%) EdgeSight
11 6 (1.55%) ITRS Geneos
11 6 (1.55%) HP SIM
12 4 (1.03%) Capistrano
12 4 (1.03%) SCOrch
12 4 (1.03%) Control-M
13 2 (0.52%) Nagios
13 2 (0.52%) WMI
13 2 (0.52%) Tivoli Storage Manager
Vendors
1 104 (26.80%) ServiceNow
2 100 (25.77%) Microsoft
3 91 (23.45%) Remedy
4 64 (16.49%) BMC
5 55 (14.18%) HP
6 44 (11.34%) VMware
7 32 (8.25%) Oracle
8 26 (6.70%) Citrix
9 23 (5.93%) Cisco
9 23 (5.93%) IBM
10 21 (5.41%) Veritas
11 19 (4.90%) CA
11 19 (4.90%) CheckPoint
12 17 (4.38%) Dell
13 14 (3.61%) LANDesk
14 11 (2.84%) Red Hat
15 10 (2.58%) Apple
15 10 (2.58%) Google
16 8 (2.06%) Nimsoft
16 8 (2.06%) SAP
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 4 days ago
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: 4 days ago
London
Lorien Resourcing
Rate: Circa £400
Posted: 4 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 5 days ago
City, London
Pro-Quest Resourcing Ltd
Rate: £300 - £600 Per Annum Excellent rates
Posted: 5 days ago
City of London
Interquest - IQ Public Sector
Rate: £300 per day
Posted: 13 days ago
City of London
Hays IT - Uk Posting account
Rate: £240.00 - £260.00 per annum
Posted: 14 days ago
City of London
Mint Recruitment Solutions
Rate: £300 - £340 per day
Posted: 22 days ago