The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 217 229 267
Rank change year-on-year
+12 +38
Contract jobs citing ITSM 252 200 170
As % of all contract IT jobs located in London 1.10% 0.90% 0.72%
As % of the Processes & Methodologies category 1.32% 1.11% 0.89%
Number of daily rates quoted 164 144 118
Median daily rate £450 £444 £400
Median daily rate % change year-on-year
+1.40% +10.93%
90% offered a daily rate of more than £307 £218 £271
10% offered a daily rate of more than £550 £550 £485
UK excluding London median daily rate £385 £375 £363
% change year-on-year
+2.66% +3.44%
Number of hourly rates quoted 1 2 5
Median hourly rate £15.00 £16.08 £15.00
Median hourly rate % change year-on-year
-6.71% +7.20%
UK excluding London median hourly rate £13.45 £13.14 £18.00
% change year-on-year
+2.35% -27.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19139 18033 19103
As % of all contract IT jobs located in London 83.78% 80.75% 80.60%
Number of daily rates quoted 13950 12592 13565
Median daily rate £475 £450 £425
Median daily rate % change year-on-year
+5.55% +5.88%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 165 257 238
Median hourly rate £21.89 £20.31 £23.00
Median hourly rate % change year-on-year
+7.77% -11.69%
90% offered a hourly rate of more than £12.50 £11.00 £13.00
10% offered a hourly rate of more than £52.42 £55.00 £50.00
UK excluding London median hourly rate £36.00 £31.00 £31.50
% change year-on-year
+16.12% -1.58%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 3 May 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 18 £456 -3.94% 11
Bromley - 15 £450 -
Hayes - 3 £450 -
Croydon -17 2 £270 +24.13%
Kingston Upon Thames +2 1 - - 2
Paddington - 1 £575 -
Ilford - 1 £475 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 3 May 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 393 (70.43%) ITIL
2 381 (68.28%) Service Management
3 199 (35.66%) ServiceNow
4 169 (30.29%) Finance
5 108 (19.35%) Microsoft
6 94 (16.85%) Service Delivery
7 92 (16.49%) Remedy
7 92 (16.49%) Remedy ITSM
8 85 (15.23%) Windows
9 83 (14.87%) Analytical Skills
10 79 (14.16%) Project Management
11 72 (12.90%) ITIL Certification
11 72 (12.90%) Agile Software Development
12 70 (12.54%) BMC
12 70 (12.54%) JavaScript
12 70 (12.54%) Change Management
13 67 (12.01%) Management Information System
14 62 (11.11%) Active Directory
15 61 (10.93%) Configuration Management
15 61 (10.93%) CMDB
15 61 (10.93%) Security Cleared
16 60 (10.75%) HTML
17 57 (10.22%) Banking
18 56 (10.04%) ITIL V3
19 55 (9.86%) Windows Server
20 53 (9.50%) Problem Management
20 53 (9.50%) XML
20 53 (9.50%) MS Excel
21 52 (9.32%) Stakeholder Management
21 52 (9.32%) PowerShell

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (6.99%) CMS
2 18 (3.23%) SharePoint
3 11 (1.97%) Blackberry Enterprise Server
4 9 (1.61%) Apache
5 8 (1.43%) Skype for Business
6 7 (1.25%) Exchange Server 2010
6 7 (1.25%) MS Exchange
6 7 (1.25%) Node.js
6 7 (1.25%) WebSphere
6 7 (1.25%) WebSphere Application Server
7 5 (0.90%) Exchange Server 2013
7 5 (0.90%) SharePoint 2010
8 4 (0.72%) Tomcat
9 2 (0.36%) GlassFish
9 2 (0.36%) IIS
9 2 (0.36%) JBoss
9 2 (0.36%) Oracle Application Server
9 2 (0.36%) Oracle HTTP Server
10 1 (0.18%) Confluence
Applications
1 53 (9.50%) MS Excel
2 46 (8.24%) MS Office
3 10 (1.79%) MS PowerPoint
4 5 (0.90%) MS Visio
5 2 (0.36%) MS Project
5 2 (0.36%) S-PLUS
Business Applications
1 92 (16.49%) Remedy ITSM
2 3 (0.54%) assyst
2 3 (0.54%) SAP Oil and Gas
3 2 (0.36%) Dynamics CRM
3 2 (0.36%) Dynamics GP
3 2 (0.36%) Misys Opics
4 1 (0.18%) Oracle Applications
4 1 (0.18%) Oracle Procure-to-Pay
4 1 (0.18%) SAP ERP
Cloud Services
1 6 (1.08%) Office 365
1 6 (1.08%) SaaS
2 5 (0.90%) Cloud Computing
2 5 (0.90%) Microsoft Azure
3 2 (0.36%) Google Apps
4 1 (0.18%) Amazon AWS
4 1 (0.18%) Google Drive
4 1 (0.18%) IaaS
Communications & Networking
1 30 (5.38%) DNS
2 21 (3.76%) VPN
3 15 (2.69%) LDAP
3 15 (2.69%) Wi-Fi
4 13 (2.33%) TCP/IP
5 12 (2.15%) NetScaler
5 12 (2.15%) SSL
6 10 (1.79%) Internet
6 10 (1.79%) LAN
6 10 (1.79%) WAN
7 9 (1.61%) Firewall
8 7 (1.25%) Intranet
9 6 (1.08%) NAS
10 5 (0.90%) HTTP
10 5 (0.90%) Remote Desktop
11 4 (0.72%) DHCP
11 4 (0.72%) SNMP
11 4 (0.72%) Telepresence
11 4 (0.72%) WebEx
12 3 (0.54%) MPLS
Database & Business Intelligence
1 15 (2.69%) SQL Server
2 11 (1.97%) Oracle Database
3 6 (1.08%) BusinessObjects
4 5 (0.90%) Data Mining
4 5 (0.90%) DB2
4 5 (0.90%) Oracle Database 10g
4 5 (0.90%) Pentaho
5 4 (0.72%) Data Warehouse
5 4 (0.72%) MySQL
6 3 (0.54%) MongoDB
6 3 (0.54%) NoSQL
6 3 (0.54%) Oracle Database 11g
6 3 (0.54%) Relational Database
6 3 (0.54%) SAP Data Services
7 2 (0.36%) Big Data
7 2 (0.36%) Microsoft Analysis Services
7 2 (0.36%) SQL Server 2005
7 2 (0.36%) SQL Server 2012
7 2 (0.36%) SQL Server Analysis Services
7 2 (0.36%) SQL Server Reporting Services
Development Applications
1 12 (2.15%) Jenkins
2 11 (1.97%) Git (software)
3 9 (1.61%) Maven
3 9 (1.61%) Sonatype Nexus
3 9 (1.61%) Subversion
4 5 (0.90%) InstallShield
4 5 (0.90%) MSI
4 5 (0.90%) WinDbg
5 3 (0.54%) JIRA
6 2 (0.36%) Eclipse
6 2 (0.36%) Hudson
6 2 (0.36%) Mercurial
7 1 (0.18%) Talend Open Studio
General
1 169 (30.29%) Finance
2 57 (10.22%) Banking
3 44 (7.89%) Financial Institution
4 26 (4.66%) Pharmaceutical
5 23 (4.12%) Telecoms
6 18 (3.23%) Investment Banking
7 16 (2.87%) Legal
8 8 (1.43%) Retail
9 6 (1.08%) Manufacturing
10 5 (0.90%) Back Office
10 5 (0.90%) Front Office
11 4 (0.72%) Advertising
11 4 (0.72%) Law
12 3 (0.54%) Electronics
12 3 (0.54%) French Language
12 3 (0.54%) Games
12 3 (0.54%) Marketing
13 2 (0.36%) Corporate Banking
13 2 (0.36%) General Ledger
13 2 (0.36%) German Language
Job Titles
1 107 (19.18%) Analyst
2 87 (15.59%) Developer
3 73 (13.08%) Architect
4 69 (12.37%) ServiceNow Developer
5 61 (10.93%) Service Manager
6 53 (9.50%) Business Analyst
7 47 (8.42%) Consultant
8 31 (5.56%) Administrator
9 30 (5.38%) ITIL Manager
10 28 (5.02%) IT Manager
11 23 (4.12%) Management Consultant
11 23 (4.12%) Service Analyst
12 22 (3.94%) Service Management Consultant
13 20 (3.58%) IT Support
14 19 (3.41%) IT Services Manager
15 18 (3.23%) ITIL Service Manager
15 18 (3.23%) ITSM Analyst
15 18 (3.23%) Project Manager
16 17 (3.05%) Service Architect
16 17 (3.05%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 60 (10.75%) HTML
2 53 (9.50%) XML
3 50 (8.96%) CSS
4 44 (7.89%) Web Services
5 20 (3.58%) HTML5
6 13 (2.33%) Ajax
7 11 (1.97%) jQuery
8 10 (1.79%) Middleware
8 10 (1.79%) SOAP
9 7 (1.25%) Twitter Bootstrap
10 6 (1.08%) COM
11 5 (0.90%) .NET
11 5 (0.90%) AngularJS
12 4 (0.72%) ASP.NET
13 3 (0.54%) J2EE
14 2 (0.36%) CSS3
14 2 (0.36%) LAMP
14 2 (0.36%) REST
14 2 (0.36%) RESTful
15 1 (0.18%) 802.1X
Miscellaneous
1 83 (14.87%) Analytical Skills
2 67 (12.01%) Management Information System
3 61 (10.93%) CMDB
4 20 (3.58%) Data Centre
5 16 (2.87%) User Experience
6 15 (2.69%) Hedge funds
7 11 (1.97%) Computer Science
8 7 (1.25%) PKI
9 6 (1.08%) Blackberry
9 6 (1.08%) Data Structures
10 5 (0.90%) Enterprise Software
11 4 (0.72%) Data Integration
11 4 (0.72%) EMC VMAX
11 4 (0.72%) EMC VNX
11 4 (0.72%) Video Conferencing
11 4 (0.72%) Visualisation
12 3 (0.54%) Fintech
12 3 (0.54%) Performance Metrics
13 2 (0.36%) Data Extraction
13 2 (0.36%) FMCG
Operating Systems
1 85 (15.23%) Windows
2 55 (9.86%) Windows Server
3 41 (7.35%) Windows Server 2008
4 32 (5.73%) Linux
5 31 (5.56%) Windows 7
6 23 (4.12%) Unix
7 18 (3.23%) Windows Server 2012
8 17 (3.05%) Windows Server 2003
9 8 (1.43%) AIX
9 8 (1.43%) Oracle Linux
10 7 (1.25%) Solaris
10 7 (1.25%) SUSE
11 5 (0.90%) Mac OS X
11 5 (0.90%) Windows 8
12 4 (0.72%) Red Hat Enterprise Linux
13 1 (0.18%) Android
13 1 (0.18%) Mac OS
13 1 (0.18%) SUSE Linux Enterprise Server
13 1 (0.18%) Windows 2000 Server
13 1 (0.18%) Windows XP
Processes & Methodologies
1 393 (70.43%) ITIL
2 381 (68.28%) Service Management
3 94 (16.85%) Service Delivery
4 79 (14.16%) Project Management
5 72 (12.90%) Agile Software Development
6 70 (12.54%) Change Management
7 61 (10.93%) Configuration Management
8 56 (10.04%) ITIL V3
9 53 (9.50%) Problem Management
10 52 (9.32%) Incident Management
10 52 (9.32%) Stakeholder Management
11 35 (6.27%) Service Design
12 31 (5.56%) Six Sigma
13 27 (4.84%) Business Analysis
14 25 (4.48%) Programme Management
15 23 (4.12%) PRINCE
15 23 (4.12%) Process Improvement
15 23 (4.12%) Release Management
16 22 (3.94%) Disaster Recovery
17 21 (3.76%) Migration
Programming Languages
1 70 (12.54%) JavaScript
2 52 (9.32%) PowerShell
3 26 (4.66%) SQL
4 17 (3.05%) Perl
5 15 (2.69%) C
5 15 (2.69%) Java
6 9 (1.61%) Bash Shell
6 9 (1.61%) VBScript
7 7 (1.25%) Korn
8 5 (0.90%) PL/SQL
8 5 (0.90%) Shell Script
9 4 (0.72%) C#
10 2 (0.36%) Objective-C
10 2 (0.36%) PHP
10 2 (0.36%) Python
10 2 (0.36%) Ruby
10 2 (0.36%) VBA
Qualifications
1 72 (12.90%) ITIL Certification
2 61 (10.93%) Security Cleared
3 44 (7.89%) SC Cleared
4 41 (7.35%) Degree
5 24 (4.30%) PRINCE2 Certification
6 13 (2.33%) ITIL Foundation Certificate
7 10 (1.79%) Six Sigma Green Belt
8 7 (1.25%) PMI Certification
9 5 (0.90%) DV Cleared
9 5 (0.90%) PMP
10 3 (0.54%) Microsoft Certification
10 3 (0.54%) PRINCE2 Practitioner
11 2 (0.36%) CTC Cleared
12 1 (0.18%) CCNP
12 1 (0.18%) Cisco Certification
12 1 (0.18%) ISEB
12 1 (0.18%) MBA
12 1 (0.18%) MCITP
12 1 (0.18%) MCP
12 1 (0.18%) MCTS
Quality Assurance & Compliance
1 33 (5.91%) SLA
2 9 (1.61%) COBIT
3 6 (1.08%) QA
4 5 (0.90%) Data Quality
4 5 (0.90%) PCI DSS
5 3 (0.54%) Disclosure Scotland
6 2 (0.36%) ISO 9001
6 2 (0.36%) MiFID
6 2 (0.36%) Sarbanes-Oxley
7 1 (0.18%) PMBOK
System Software
1 62 (11.11%) Active Directory
2 50 (8.96%) VMware Infrastructure
3 18 (3.23%) vSphere
4 13 (2.33%) XenApp
4 13 (2.33%) XenDesktop
5 9 (1.61%) Microsoft App-V
5 9 (1.61%) vCloud
6 7 (1.25%) VMware ESXi
6 7 (1.25%) VMware Workstation
7 5 (0.90%) BitLocker
8 4 (0.72%) NFS
9 2 (0.36%) Squid
10 1 (0.18%) Hyper-V
10 1 (0.18%) Veritas Cluster Server
Systems Management
1 29 (5.20%) SCCM
1 29 (5.20%) SCOM
2 8 (1.43%) Ansible
2 8 (1.43%) Puppet
3 5 (0.90%) Netcool
3 5 (0.90%) Norton AntiVirus
3 5 (0.90%) Perfmon
3 5 (0.90%) Symantec Enterprise Vault
3 5 (0.90%) WSUS
4 4 (0.72%) Casper Suite
4 4 (0.72%) EMC VPLEX
4 4 (0.72%) Tivoli
4 4 (0.72%) ZABBIX
5 3 (0.54%) EMC NetWorker
6 2 (0.36%) Netcool/OMNIbus
6 2 (0.36%) Netcool/Webtop
6 2 (0.36%) Oracle Enterprise Manager
6 2 (0.36%) SCOrch
6 2 (0.36%) SCSM
7 1 (0.18%) logstash
Vendors
1 199 (35.66%) ServiceNow
2 108 (19.35%) Microsoft
3 92 (16.49%) Remedy
4 70 (12.54%) BMC
5 51 (9.14%) VMware
6 33 (5.91%) HP
7 21 (3.76%) LANDesk
7 21 (3.76%) Oracle
8 16 (2.87%) Citrix
9 13 (2.33%) SAP
10 12 (2.15%) IBM
11 10 (1.79%) Symantec
12 9 (1.61%) Cisco
12 9 (1.61%) CollabNet
13 7 (1.25%) CA
14 5 (0.90%) Altiris
14 5 (0.90%) Intel Security
14 5 (0.90%) Lumension
14 5 (0.90%) Sun
14 5 (0.90%) TOWER Software
West London
Stafford-Sharp Associates
Rate: £450 - £525 per day
Posted: 13 hours ago
London
83Zero
Rate: From £400 to £480 per day
Posted: 22 hours ago
London
83Zero Ltd
Posted: 22 hours ago
London
DMSG Limited
Salary: Negotiable
Posted: Yesterday
London
Streamline Connections Ltd
Rate: £450 - £465 per day
Posted: 5 days ago
London
JM
Posted: 5 days ago
Uxbridge, Middlesex
Lorien Resourcing
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 7 days ago
London
Recruitment Genius Ltd
Rate: £225 - £250 per day
Posted: 8 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 8 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 8 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 8 days ago
London
OCC Computer Personnel
Rate: £150 - 190 per day + Rate
Posted: 11 days ago
City of London
aap3
Rate: £300 - £310 per day
Posted: 13 days ago
City of London
Interquest - IQ Tech
Rate: £200 per day
Posted: 13 days ago
London
Bankside Recruitment
Rate: £60,000 - £110,000 per year/£600-£700 per day
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City of London
aap3
Rate: £400 - £450 per day
Posted: 19 days ago