The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 229 287 298
Rank change year-on-year
+58 +11
Contract jobs citing ITSM 187 132 90
As % of all contract IT jobs located in London 0.82% 0.55% 0.43%
As % of the Processes & Methodologies category 1.06% 0.71% 0.56%
Number of daily rates quoted 128 90 53
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£450 £425 £350
Average daily rate % change year-on-year
+5.88% +21.42%
90% offered a daily rate of more than £250 £325 £160
10% offered a daily rate of more than £560 £546 £450
UK excluding London average daily rate £400 £375 £310
% change year-on-year
+6.66% +20.96%
Number of hourly rates quoted 5 2 6
Average hourly rate £14.04 £12.00 £27.00
Average hourly rate % change year-on-year
+17.00% -55.55%
UK excluding London average hourly rate £15.00 £18.70 £15.25
% change year-on-year
-19.78% +22.62%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17625 18479 15938
As % of all contract IT jobs located in London 77.45% 77.65% 76.23%
Number of daily rates quoted 12904 12836 10936
Average daily rate £450 £450 £445
Average daily rate % change year-on-year
- +1.12%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 202 232 316
Average hourly rate £20.00 £23.63 £25.00
Average hourly rate % change year-on-year
-15.36% -5.48%
90% offered a hourly rate of more than £11.00 £13.20 £13.50
10% offered a hourly rate of more than £52.50 £76.50 £50.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 24 December 2014.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 37 £411 +2.81% 10
Uxbridge +7 4 - -
Croydon +5 3 £105 -76.66% 1
Edgware - 1 £530 -
Harrow - - - -
Chessington - - - - 1
Paddington - - - -
Chiswick - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 257 (73.43%) ITIL
2 243 (69.43%) Service Management
3 90 (25.71%) Remedy
3 90 (25.71%) Remedy ITSM
4 82 (23.43%) Windows
5 81 (23.14%) Microsoft
6 76 (21.71%) Finance
7 75 (21.43%) BMC
8 67 (19.14%) Service Delivery
9 65 (18.57%) Project Management
10 59 (16.86%) Security Cleared
10 59 (16.86%) Analytical Skills
11 54 (15.43%) Degree
12 51 (14.57%) SC Cleared
13 49 (14.00%) Incident Management
14 46 (13.14%) ServiceNow
15 42 (12.00%) CMDB
16 40 (11.43%) Management Information System
16 40 (11.43%) UNIX
17 39 (11.14%) Active Directory
18 38 (10.86%) Change Management
19 37 (10.57%) SQL
20 36 (10.29%) Oracle
20 36 (10.29%) HTML
20 36 (10.29%) VMware
21 34 (9.71%) MS Office
22 32 (9.14%) HP
23 31 (8.86%) Configuration Management
24 30 (8.57%) XML
24 30 (8.57%) SharePoint

ITSM
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 30 (8.57%) SharePoint
2 14 (4.00%) WebLogic
3 12 (3.43%) Blackberry Enterprise Server
4 10 (2.86%) MS Exchange
5 9 (2.57%) OpenStack
6 3 (0.86%) Oracle Coherence
6 3 (0.86%) SharePoint 2010
6 3 (0.86%) CMS
7 1 (0.29%) TIBCO EMS
7 1 (0.29%) Apache
7 1 (0.29%) Tomcat
7 1 (0.29%) MQSeries
7 1 (0.29%) Apache Spark
Applications
1 34 (9.71%) MS Office
2 12 (3.43%) MS Excel
3 8 (2.29%) MS Visio
4 4 (1.14%) MS Project
5 3 (0.86%) MS PowerPoint
Business Applications
1 90 (25.71%) Remedy ITSM
2 4 (1.14%) assyst
2 4 (1.14%) Oracle Retail
3 2 (0.57%) Oracle ERP
3 2 (0.57%) Summit
4 1 (0.29%) Remedy AR System
4 1 (0.29%) Magento
Cloud Services
1 12 (3.43%) SaaS
2 10 (2.86%) Google Apps
3 2 (0.57%) PaaS
4 1 (0.29%) Office 365
4 1 (0.29%) IaaS
Communications & Networking
1 22 (6.29%) SAN
2 19 (5.43%) TCP/IP
3 17 (4.86%) LAN
3 17 (4.86%) WAN
4 15 (4.29%) Firewall
5 13 (3.71%) VPN
6 12 (3.43%) MPLS
7 11 (3.14%) DSL
8 10 (2.86%) BIG-IP
9 9 (2.57%) NAS
9 9 (2.57%) NetScaler
10 8 (2.29%) SSL
10 8 (2.29%) LDAP
11 7 (2.00%) Wi-Fi
11 7 (2.00%) Wireless
12 6 (1.71%) SNMP
13 5 (1.43%) DNS
14 4 (1.14%) Multicast
14 4 (1.14%) FCoE
14 4 (1.14%) Fibre Channel
Database & Business Intelligence
1 22 (6.29%) Oracle Database
2 13 (3.71%) SQL Server
3 12 (3.43%) RDBMS
3 12 (3.43%) Relational Database
4 6 (1.71%) Oracle Database 11g
4 6 (1.71%) Oracle Reports
5 4 (1.14%) Data Warehouse
5 4 (1.14%) Data Mining
5 4 (1.14%) Big Data
6 3 (0.86%) Hadoop
6 3 (0.86%) VLDB
7 1 (0.29%) BusinessObjects
7 1 (0.29%) BusinessObjects Web Intelligence
7 1 (0.29%) Crystal Reports
Development Applications
1 18 (5.14%) Toad
2 15 (4.29%) ClearQuest
3 13 (3.71%) JUnit
3 13 (3.71%) Eclipse
4 12 (3.43%) ClearCase
5 11 (3.14%) Subversion
6 9 (2.57%) JIRA
6 9 (2.57%) Jenkins
7 8 (2.29%) Artifactory
7 8 (2.29%) Maven
7 8 (2.29%) Ant
8 3 (0.86%) Team Foundation Server
9 2 (0.57%) Oracle Forms
General
1 76 (21.71%) Finance
2 29 (8.29%) Banking
3 12 (3.43%) Retail
4 11 (3.14%) Investment Banking
5 10 (2.86%) Publishing
5 10 (2.86%) Law
6 9 (2.57%) Legal
7 8 (2.29%) Manufacturing
8 7 (2.00%) Telecoms
8 7 (2.00%) Spanish Language
9 6 (1.71%) Financial Institution
10 4 (1.14%) Front Office
11 3 (0.86%) Games
11 3 (0.86%) Billing
11 3 (0.86%) International Banking
12 2 (0.57%) Retail Banking
13 1 (0.29%) Local Government
13 1 (0.29%) Back Office
13 1 (0.29%) Pharmaceutical
Job Titles
1 100 (28.57%) Analyst
2 40 (11.43%) Service Analyst
3 35 (10.00%) Developer
4 33 (9.43%) Consultant
5 30 (8.57%) Service Manager
6 24 (6.86%) Project Manager
7 14 (4.00%) Service Desk Analyst
8 13 (3.71%) Business Analyst
8 13 (3.71%) ServiceNow Consultant
8 13 (3.71%) ServiceNow Developer
9 12 (3.43%) Architect
10 11 (3.14%) IT Services Manager
11 10 (2.86%) Senior Developer
11 10 (2.86%) Java Developer
11 10 (2.86%) Incident Analyst
12 9 (2.57%) ITSM Consultant
12 9 (2.57%) Wintel Analyst
12 9 (2.57%) Administrator
12 9 (2.57%) Senior Consultant
12 9 (2.57%) Operations Analyst
Libraries, Frameworks & Software Standards
1 36 (10.29%) HTML
2 30 (8.57%) XML
3 26 (7.43%) Web Services
4 14 (4.00%) Middleware
4 14 (4.00%) J2EE
4 14 (4.00%) CSS
4 14 (4.00%) Servlets
5 13 (3.71%) JSP
5 13 (3.71%) Hibernate
5 13 (3.71%) Spring
5 13 (3.71%) Struts
6 12 (3.43%) .NET
7 11 (3.14%) SOAP
7 11 (3.14%) Ajax
8 9 (2.57%) Apache CXF
9 8 (2.29%) COM
10 7 (2.00%) HTML5
11 6 (1.71%) ADO.NET
12 3 (0.86%) ASP.NET
12 3 (0.86%) FIX Protocol
Miscellaneous
1 59 (16.86%) Analytical Skills
2 42 (12.00%) CMDB
3 40 (11.43%) Management Information System
4 20 (5.71%) Computer Science
5 11 (3.14%) User Experience
5 11 (3.14%) Blackberry
6 9 (2.57%) Replication
7 7 (2.00%) Derivative
7 7 (2.00%) Thin Client
7 7 (2.00%) Fat Client
8 6 (1.71%) Clustering
9 5 (1.43%) Mainframe
9 5 (1.43%) Client/Server
9 5 (1.43%) Open Source
9 5 (1.43%) Hedge funds
9 5 (1.43%) SWIFT
10 4 (1.14%) Fixed Income
10 4 (1.14%) PKI
11 3 (0.86%) N-Tier
11 3 (0.86%) PMI
Operating Systems
1 82 (23.43%) Windows
2 40 (11.43%) UNIX
3 22 (6.29%) Linux
4 19 (5.43%) Windows Server 2008
5 14 (4.00%) Windows 7
6 13 (3.71%) Windows Server 2003
7 7 (2.00%) Solaris
7 7 (2.00%) Apple iOS
7 7 (2.00%) Android
7 7 (2.00%) Mac OS
8 6 (1.71%) AIX
9 5 (1.43%) SUSE
9 5 (1.43%) Red Hat Enterprise Linux
9 5 (1.43%) Oracle Linux
9 5 (1.43%) SUSE Linux Enterprise Server
10 4 (1.14%) Windows Server 2012
11 3 (0.86%) Windows XP
12 2 (0.57%) Mac OS X
Processes & Methodologies
1 257 (73.43%) ITIL
2 243 (69.43%) Service Management
3 67 (19.14%) Service Delivery
4 65 (18.57%) Project Management
5 49 (14.00%) Incident Management
6 38 (10.86%) Change Management
7 31 (8.86%) Configuration Management
8 29 (8.29%) ITIL V3
9 26 (7.43%) Stakeholder Management
9 26 (7.43%) Problem Management
10 23 (6.57%) PRINCE2
11 21 (6.00%) Release Management
12 19 (5.43%) Asset Management
13 18 (5.14%) Business Continuity
14 17 (4.86%) Continuous Improvement
15 15 (4.29%) Performance Management
15 15 (4.29%) Business Continuity Planning
15 15 (4.29%) Low Latency
15 15 (4.29%) Disaster Recovery
16 14 (4.00%) OO
Programming Languages
1 37 (10.57%) SQL
2 26 (7.43%) PowerShell
3 22 (6.29%) PL/SQL
4 21 (6.00%) JavaScript
5 18 (5.14%) Perl
5 18 (5.14%) Java
6 17 (4.86%) C#
7 9 (2.57%) VBScript
7 9 (2.57%) Shell Script
8 8 (2.29%) C
9 7 (2.00%) Python
10 5 (1.43%) Ruby
11 4 (1.14%) PHP
11 4 (1.14%) C++
11 4 (1.14%) VB
11 4 (1.14%) VBA
12 2 (0.57%) Bash Shell
Qualifications
1 59 (16.86%) Security Cleared
2 54 (15.43%) Degree
3 51 (14.57%) SC Cleared
4 25 (7.14%) ITIL Foundation Certificate
5 21 (6.00%) ITIL Certification
6 11 (3.14%) Oracle Certification
7 10 (2.86%) Sun Certification
8 9 (2.57%) OCPJP
9 6 (1.71%) PMP
9 6 (1.71%) PMI Certification
9 6 (1.71%) CISSP
10 5 (1.43%) CISA
10 5 (1.43%) PRINCE2 Practitioner
10 5 (1.43%) Six Sigma Green Belt
11 4 (1.14%) PRINCE2 Certification
11 4 (1.14%) ISEB
11 4 (1.14%) Cisco Certification
11 4 (1.14%) MCP
12 3 (0.86%) MBA
12 3 (0.86%) ISEB Practitioner
Quality Assurance & Compliance
1 25 (7.14%) SLA
2 11 (3.14%) QA
3 8 (2.29%) ISO/IEC 27001
4 6 (1.71%) GPG13
5 4 (1.14%) ISO 9001
6 3 (0.86%) COBIT
7 1 (0.29%) ISO/IEC 20000
System Software
1 39 (11.14%) Active Directory
2 28 (8.00%) VMware Infrastructure
3 16 (4.57%) Hyper-V
3 16 (4.57%) XenApp
4 14 (4.00%) Veritas Cluster Server
5 10 (2.86%) vSphere
5 10 (2.86%) NLBS
6 9 (2.57%) XenDesktop
7 8 (2.29%) VMware ESXi
7 8 (2.29%) vCloud
8 7 (2.00%) Citrix Presentation Server
8 7 (2.00%) Xen
9 4 (1.14%) NFS
10 3 (0.86%) VMware Workstation
11 1 (0.29%) Nmap
11 1 (0.29%) VMware ESX
11 1 (0.29%) PowerHA
Systems Management
1 28 (8.00%) SCOM
2 21 (6.00%) SCCM
3 13 (3.71%) SCOrch
4 9 (2.57%) EdgeSight
4 9 (2.57%) SCVMM
4 9 (2.57%) HP SIM
5 8 (2.29%) HP UCMDB
5 8 (2.29%) WSUS
6 6 (1.71%) Oracle Enterprise Manager
6 6 (1.71%) Puppet
7 5 (1.43%) Opscode Chef
7 5 (1.43%) HP Operations Orchestration
8 4 (1.14%) EMC NetWorker
9 3 (0.86%) ServiceCenter
9 3 (0.86%) BMC PATROL
9 3 (0.86%) Control-M
9 3 (0.86%) HP Quality Center
10 2 (0.57%) Tivoli
11 1 (0.29%) Tivoli Storage Manager
11 1 (0.29%) Systems Management Server (SMS)
Vendors
1 90 (25.71%) Remedy
2 81 (23.14%) Microsoft
3 75 (21.43%) BMC
4 46 (13.14%) ServiceNow
5 36 (10.29%) Oracle
5 36 (10.29%) VMware
6 32 (9.14%) HP
7 26 (7.43%) Cisco
8 19 (5.43%) Citrix
9 18 (5.14%) IBM
10 14 (4.00%) Veritas
11 13 (3.71%) CA
12 12 (3.43%) Nimsoft
13 10 (2.86%) CheckPoint
13 10 (2.86%) Google
13 10 (2.86%) EMC
14 9 (2.57%) Veeam
15 8 (2.29%) Dell
16 5 (1.43%) Salesforce.com
16 5 (1.43%) Red Hat
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 5 hours ago
London
Advanced Resource Managers
Rate: Negotiable
Posted: 5 days ago
South West London
Owen Daniels Consultancy
Rate: From £200 to £250 per day £250 a day
Posted: 11 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 12 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £425 per day
Posted: 12 days ago