The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / London
Rank 186 179 229
Rank change year-on-year
-7 +50
Contract jobs citing ITSM 231 291 193
As % of all contract IT jobs located in London 1.21% 1.36% 0.90%
As % of the Processes & Methodologies category 1.42% 1.60% 1.10%
Number of daily rates quoted 162 181 123
Median daily rate £475 £500 £475
Median daily rate % change year-on-year
-5.00% +5.26%
90% offered a daily rate of more than £300 £300 £252
10% offered a daily rate of more than £575 £613 £550
UK excluding London median daily rate £375 £350 £358
% change year-on-year
+7.14% -2.09%
Number of hourly rates quoted 3 1 1
Median hourly rate £13.70 £50.99 £12.50
Median hourly rate % change year-on-year
-73.13% +307.92%
UK excluding London median hourly rate £13.00 £13.00 £15.75
% change year-on-year
- -17.46%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16220 18227 17535
As % of all contract IT jobs located in London 84.93% 84.99% 82.22%
Number of daily rates quoted 11750 13050 12485
Median daily rate £475 £475 £450
Median daily rate % change year-on-year
- +5.55%
90% offered a daily rate of more than £340 £325 £308
10% offered a daily rate of more than £638 £625 £600
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+1.87% -
Number of hourly rates quoted 154 218 207
Median hourly rate £33.00 £22.50 £21.50
Median hourly rate % change year-on-year
+46.66% +4.65%
90% offered a hourly rate of more than £14.45 £12.50 £11.00
10% offered a hourly rate of more than £70.00 £53.00 £54.55
UK excluding London median hourly rate £36.00 £40.00 £27.79
% change year-on-year
-10.00% +43.93%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 25 February 2017.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 25 £400 -10.61% 10
Hayes - 3 - -
Croydon +5 2 £600 - 2
Canary Wharf -1 2 - -
Hammersmith - 2 £360 -
Bromley +4 1 £550 +22.22%
Chessington - 1 £300 -
Kingston Upon Thames - 1 £375 -
Uxbridge - 1 - -
Hendon - 1 £214 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 25 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 300 (65.22%) ITIL
2 296 (64.35%) Service Management
3 230 (50.00%) ServiceNow
4 130 (28.26%) JavaScript
5 101 (21.96%) HTML
6 91 (19.78%) XML
7 87 (18.91%) Agile Software Development
8 80 (17.39%) ITIL V3
9 78 (16.96%) CSS
10 72 (15.65%) CMDB
11 71 (15.43%) Finance
12 70 (15.22%) Configuration Management
13 66 (14.35%) CMS
14 58 (12.61%) Web Services
15 57 (12.39%) Microsoft
15 57 (12.39%) Workflow
16 52 (11.30%) Security Cleared
17 49 (10.65%) Windows
18 46 (10.00%) Ajax
19 45 (9.78%) Linux
19 45 (9.78%) Service Delivery
20 44 (9.57%) Oracle
21 41 (8.91%) Asset Management
22 40 (8.70%) SC Cleared
23 39 (8.48%) AngularJS
24 37 (8.04%) Remedy ITSM
24 37 (8.04%) Remedy
24 37 (8.04%) Change Management
24 37 (8.04%) VMware
25 36 (7.83%) SLA

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (14.35%) CMS
2 10 (2.17%) WebSphere
3 9 (1.96%) WebSphere Application Server
4 8 (1.74%) SharePoint
5 6 (1.30%) Confluence
5 6 (1.30%) Skype for Business
6 4 (0.87%) Oracle Workflow
7 3 (0.65%) Blackberry Enterprise Server
7 3 (0.65%) Liferay
7 3 (0.65%) Oracle SOA Suite
8 1 (0.22%) Apache
8 1 (0.22%) Exchange Server 2010
8 1 (0.22%) IIS
8 1 (0.22%) LiveCycle
8 1 (0.22%) MS Exchange
8 1 (0.22%) SharePoint 2010
8 1 (0.22%) SharePoint 2013
8 1 (0.22%) Tomcat
8 1 (0.22%) Tuxedo
8 1 (0.22%) WebLogic
Applications
1 31 (6.74%) MS Excel
2 28 (6.09%) MS Office
3 11 (2.39%) MS PowerPoint
4 1 (0.22%) MS Visio
4 1 (0.22%) Spreadsheet
Business Applications
1 37 (8.04%) Remedy ITSM
2 4 (0.87%) SAP ERP
3 3 (0.65%) SAP Oil and Gas
4 1 (0.22%) assyst
4 1 (0.22%) Dynamics CRM
4 1 (0.22%) Oracle BPM
4 1 (0.22%) SAP Business ByDesign
Cloud Services
1 27 (5.87%) Microsoft Azure
1 27 (5.87%) SaaS
2 22 (4.78%) Amazon AWS
3 11 (2.39%) Office 365
4 9 (1.96%) Cloud Computing
5 6 (1.30%) PaaS
6 5 (1.09%) IaaS
7 3 (0.65%) OneDrive
8 2 (0.43%) G Suite
8 2 (0.43%) Google Drive
9 1 (0.22%) Mimecast
9 1 (0.22%) Yammer
Communications & Networking
1 21 (4.57%) Firewall
2 18 (3.91%) DNS
3 11 (2.39%) LDAP
4 10 (2.17%) SSL
4 10 (2.17%) WAN
5 9 (1.96%) VPN
6 7 (1.52%) Cisco IOS
6 7 (1.52%) DHCP
6 7 (1.52%) LAN
7 6 (1.30%) Cisco ASA
7 6 (1.30%) Cisco Nexus
7 6 (1.30%) TCP/IP
8 5 (1.09%) Wireless
9 4 (0.87%) Internet
9 4 (0.87%) Remote Desktop
9 4 (0.87%) VoIP
10 3 (0.65%) BGP
10 3 (0.65%) EIGRP
10 3 (0.65%) SSH
11 2 (0.43%) Wi-Fi
Database & Business Intelligence
1 25 (5.43%) SQL Server
2 18 (3.91%) Oracle Database
3 9 (1.96%) Data Warehouse
3 9 (1.96%) DB2
4 6 (1.30%) SQL Server 2012
5 5 (1.09%) FileMaker
6 4 (0.87%) Enterprise Data Warehouse
6 4 (0.87%) MySQL
6 4 (0.87%) Oracle Database 11g
6 4 (0.87%) Pentaho
7 3 (0.65%) Power BI
8 2 (0.43%) Big Data
8 2 (0.43%) Hadoop
8 2 (0.43%) Relational Database
8 2 (0.43%) SQL Server Reporting Services
9 1 (0.22%) SQL Server 2008
Development Applications
1 6 (1.30%) JIRA
2 4 (0.87%) Bitbucket
3 2 (0.43%) MSI
4 1 (0.22%) TeamCity
General
1 71 (15.43%) Finance
2 34 (7.39%) Retail
3 27 (5.87%) Banking
4 26 (5.65%) Pharmaceutical
5 23 (5.00%) Manufacturing
6 12 (2.61%) Telecoms
7 9 (1.96%) Law
8 8 (1.74%) Investment Banking
9 7 (1.52%) Marketing
10 4 (0.87%) Legal
11 3 (0.65%) Electronics
11 3 (0.65%) Japanese Language
12 2 (0.43%) Games
13 1 (0.22%) Financial Institution
13 1 (0.22%) French Language
13 1 (0.22%) German Language
13 1 (0.22%) Retail Banking
Job Titles
1 152 (33.04%) Developer
2 116 (25.22%) ServiceNow Developer
3 98 (21.30%) Analyst
4 42 (9.13%) Business Analyst
5 35 (7.61%) Service Analyst
6 34 (7.39%) Consultant
7 24 (5.22%) Service Manager
8 20 (4.35%) Infrastructure Engineer
9 19 (4.13%) Service Desk Analyst
10 18 (3.91%) Architect
11 14 (3.04%) ServiceNow Consultant
12 13 (2.83%) Administrator
12 13 (2.83%) ITSM Developer
13 12 (2.61%) Project Manager
14 11 (2.39%) IT Manager
15 9 (1.96%) ITSM Analyst
15 9 (1.96%) Support Engineer
15 9 (1.96%) Systems Administrator
15 9 (1.96%) Unix Engineer
16 8 (1.74%) Change Analyst
Libraries, Frameworks & Software Standards
1 101 (21.96%) HTML
2 91 (19.78%) XML
3 78 (16.96%) CSS
4 58 (12.61%) Web Services
5 46 (10.00%) Ajax
6 39 (8.48%) AngularJS
7 28 (6.09%) HTML5
7 28 (6.09%) SOAP
8 24 (5.22%) REST
9 23 (5.00%) JSON
10 19 (4.13%) XHTML
11 16 (3.48%) Middleware
11 16 (3.48%) XSL
12 14 (3.04%) Twitter Bootstrap
12 14 (3.04%) XML Schema
13 10 (2.17%) jQuery
14 5 (1.09%) SAML
15 4 (0.87%) .NET
15 4 (0.87%) Django
15 4 (0.87%) Node.js
Miscellaneous
1 72 (15.65%) CMDB
2 34 (7.39%) Analytical Skills
3 20 (4.35%) Data Centre
4 13 (2.83%) User Experience
5 9 (1.96%) Management Information System
6 8 (1.74%) Clustering
7 7 (1.52%) Computer Science
8 6 (1.30%) Virtual Team
9 5 (1.09%) NHS
9 5 (1.09%) Smartphone
10 4 (0.87%) Blackberry
10 4 (0.87%) Fintech
10 4 (0.87%) Security Operations Centre
11 3 (0.65%) Data Structures
11 3 (0.65%) PKI
11 3 (0.65%) RSA SecurID
12 2 (0.43%) Enterprise Software
12 2 (0.43%) Mainframe
12 2 (0.43%) Video Conferencing
12 2 (0.43%) Web 2.0
Operating Systems
1 49 (10.65%) Windows
2 45 (9.78%) Linux
3 30 (6.52%) Unix
4 18 (3.91%) AIX
5 17 (3.70%) Windows Server
6 16 (3.48%) Oracle Linux
7 13 (2.83%) SUSE
7 13 (2.83%) SUSE Linux Enterprise Server
7 13 (2.83%) Windows 7
8 12 (2.61%) Red Hat Enterprise Linux
9 8 (1.74%) Windows Server 2012
10 7 (1.52%) Android
10 7 (1.52%) Windows 10
11 6 (1.30%) CentOS
11 6 (1.30%) Windows Server 2008
12 4 (0.87%) Solaris
12 4 (0.87%) Windows XP
13 3 (0.65%) Mac OS X
13 3 (0.65%) Windows 2000
13 3 (0.65%) Windows Server 2003
Processes & Methodologies
1 300 (65.22%) ITIL
2 296 (64.35%) Service Management
3 87 (18.91%) Agile Software Development
4 80 (17.39%) ITIL V3
5 70 (15.22%) Configuration Management
6 57 (12.39%) Workflow
7 45 (9.78%) Service Delivery
8 41 (8.91%) Asset Management
9 37 (8.04%) Change Management
10 36 (7.83%) Service Design
11 35 (7.61%) Incident Management
11 35 (7.61%) Project Management
11 35 (7.61%) SDLC
12 32 (6.96%) Stakeholder Management
13 30 (6.52%) Problem Management
14 27 (5.87%) Web Development
15 26 (5.65%) Business Analysis
15 26 (5.65%) DevOps
16 21 (4.57%) Continuous Improvement
17 20 (4.35%) Technical Architecture
Programming Languages
1 130 (28.26%) JavaScript
2 32 (6.96%) SQL
3 23 (5.00%) Java
4 18 (3.91%) Bash Shell
5 16 (3.48%) Perl
5 16 (3.48%) PowerShell
6 15 (3.26%) Python
7 11 (2.39%) C#
8 10 (2.17%) Korn
9 7 (1.52%) PHP
10 5 (1.09%) C
11 2 (0.43%) PL/SQL
11 2 (0.43%) Ruby
11 2 (0.43%) Shell Script
11 2 (0.43%) VB
12 1 (0.22%) ABAP
12 1 (0.22%) Apex Code
12 1 (0.22%) C++
12 1 (0.22%) COBOL
12 1 (0.22%) VB6
Qualifications
1 52 (11.30%) Security Cleared
2 40 (8.70%) SC Cleared
3 27 (5.87%) ITIL Certification
4 25 (5.43%) Degree
5 13 (2.83%) ITIL Foundation Certificate
6 12 (2.61%) Microsoft Certification
7 10 (2.17%) ISEB
8 9 (1.96%) MCP
9 8 (1.74%) Cisco Certification
10 7 (1.52%) VMware Certified Professional (VCP)
11 6 (1.30%) DV Cleared
11 6 (1.30%) ISTQB
11 6 (1.30%) ISTQB Advanced Certification
12 5 (1.09%) EXIN
13 4 (0.87%) Chartered Engineer
13 4 (0.87%) PMP
14 3 (0.65%) CTC Cleared
14 3 (0.65%) MCSE
14 3 (0.65%) PRINCE2 Practitioner
15 2 (0.43%) CISSP
Quality Assurance & Compliance
1 36 (7.83%) SLA
2 7 (1.52%) QA
3 6 (1.30%) PCI DSS
4 5 (1.09%) ISO 9001
5 4 (0.87%) EFQM
6 3 (0.65%) PMBOK
7 2 (0.43%) COBIT
7 2 (0.43%) Data Quality
7 2 (0.43%) Sarbanes-Oxley
7 2 (0.43%) Solvency II
8 1 (0.22%) ISO/IEC 27001
System Software
1 29 (6.30%) VMware Infrastructure
2 27 (5.87%) Active Directory
3 16 (3.48%) Virtual Machines
4 11 (2.39%) vSphere
5 9 (1.96%) VMware ESXi
6 8 (1.74%) Hyper-V
7 4 (0.87%) vCloud
8 3 (0.65%) XenApp
9 2 (0.43%) Microsoft App-V
10 1 (0.22%) NFS
10 1 (0.22%) Terminal Services
10 1 (0.22%) Tivoli Directory Server
10 1 (0.22%) Veritas Cluster Server
10 1 (0.22%) Virtual Desktop
10 1 (0.22%) VMware Workstation
Systems Management
1 16 (3.48%) Puppet
2 14 (3.04%) Ansible
3 9 (1.96%) SCCM
4 7 (1.52%) Microsoft Clustering
4 7 (1.52%) Symantec Endpoint Protection
4 7 (1.52%) Tivoli Storage Manager
5 6 (1.30%) PowerCLI
6 3 (0.65%) Microsoft Intune
6 3 (0.65%) SCOM
6 3 (0.65%) Tivoli
7 2 (0.43%) AirWatch
7 2 (0.43%) FlexNet
7 2 (0.43%) Norton AntiVirus
8 1 (0.22%) OpenView
8 1 (0.22%) Oracle Enterprise Manager
8 1 (0.22%) OVSD
8 1 (0.22%) Tivoli Identity Manager
Vendors
1 230 (50.00%) ServiceNow
2 57 (12.39%) Microsoft
3 44 (9.57%) Oracle
4 37 (8.04%) Remedy
4 37 (8.04%) VMware
5 36 (7.83%) HP
6 29 (6.30%) BMC
7 24 (5.22%) IBM
8 17 (3.70%) SAP
9 12 (2.61%) Cisco
9 12 (2.61%) Red Hat
10 9 (1.96%) SolarWinds
10 9 (1.96%) Symantec
11 8 (1.74%) Apple
11 8 (1.74%) Snow
12 7 (1.52%) Splunk
13 6 (1.30%) Dell
13 6 (1.30%) Lumension
14 5 (1.09%) Informatica
14 5 (1.09%) NetApp
City, London
Red10
Rate: £525 - £575 per day
Posted: Yesterday
London
Red10
Rate: £525 - £575 per day
Posted: 5 days ago
London
Austin Fraser
Rate: NEG
Posted: 2 days ago
City, London
Sanderson
Rate: £350 - £450 per day
Posted: 11 days ago
London
Streamline Connections
Rate: £500 - £525 per day
Posted: 4 days ago
City, London
Hatstand Limited
Rate: £400 - £550 per day
Posted: 13 hours ago
City, London
Hatstand Limited
Rate: £400 - £550 per day
Posted: 5 days ago