The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 223 289 285
Rank change year-on-year
+66 -4
Contract jobs citing ITSM 215 134 135
As % of all contract IT jobs located in London 0.92% 0.57% 0.56%
As % of the Processes & Methodologies category 1.16% 0.72% 0.71%
Number of daily rates quoted 145 93 101
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£413 £388 £355
Average daily rate % change year-on-year
+6.45% +9.15%
90% offered a daily rate of more than £250 £247 £220
10% offered a daily rate of more than £575 £550 £463
UK excluding London average daily rate £375 £375 £375
Number of hourly rates quoted 4 1 6
Average hourly rate £17.98 £19.00 £14.49
Average hourly rate % change year-on-year
-5.36% +31.17%
UK excluding London average hourly rate £18.52 £17.50 £15.50
% change year-on-year
+5.82% +12.90%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18590 18554 19032
As % of all contract IT jobs located in London 79.19% 78.90% 78.50%
Number of daily rates quoted 13248 12960 13184
Average daily rate £450 £445 £450
Average daily rate % change year-on-year
+1.12% -1.11%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 224 225 260
Average hourly rate £22.00 £20.50 £27.99
Average hourly rate % change year-on-year
+7.31% -26.74%
90% offered a hourly rate of more than £13.00 £14.00 £15.00
10% offered a hourly rate of more than £66.00 £53.50 £51.36
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 31 July 2015.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 31 July 2015.

ITSM Hourly Rate Histogram in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -4 38 £390 -6.81% 16
Croydon -14 5 £306 +2.08%
Hayes - 2 £360 -
Paddington - 2 £500 -
Uxbridge +1 1 £333 -16.87%
Docklands, London - 1 £550 -
Feltham - 1 £445 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 273 (65.31%) ITIL
2 267 (63.88%) Service Management
3 117 (27.99%) Finance
4 114 (27.27%) ServiceNow
5 96 (22.97%) Microsoft
6 88 (21.05%) Remedy
6 88 (21.05%) Remedy ITSM
7 87 (20.81%) Windows
8 65 (15.55%) Degree
9 64 (15.31%) Service Delivery
10 63 (15.07%) BMC
11 61 (14.59%) CMDB
12 54 (12.92%) HTML
13 51 (12.20%) MS Office
13 51 (12.20%) Active Directory
13 51 (12.20%) HP
14 50 (11.96%) JavaScript
14 50 (11.96%) Project Management
14 50 (11.96%) Problem Management
15 48 (11.48%) Banking
15 48 (11.48%) XML
16 45 (10.77%) Change Management
17 42 (10.05%) VMware
17 42 (10.05%) ITIL Certification
18 38 (9.09%) Web Services
18 38 (9.09%) VMware Infrastructure
19 37 (8.85%) SharePoint
20 36 (8.61%) Incident Management
20 36 (8.61%) Analytical Skills
21 34 (8.13%) MS Excel

ITSM
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 37 (8.85%) SharePoint
2 28 (6.70%) MS Exchange
3 24 (5.74%) Blackberry Enterprise Server
4 9 (2.15%) CMS
5 8 (1.91%) Node.js
6 7 (1.67%) OpenStack
7 6 (1.44%) SharePoint 2013
7 6 (1.44%) IIS
7 6 (1.44%) Tomcat
8 4 (0.96%) WebLogic
9 3 (0.72%) Oracle HTTP Server
9 3 (0.72%) IBM HTTP Server
9 3 (0.72%) WebSphere
10 2 (0.48%) Oracle Workflow
10 2 (0.48%) Exchange Server 2013
10 2 (0.48%) BizTalk Server
11 1 (0.24%) Apache
11 1 (0.24%) Oracle Coherence
Applications
1 51 (12.20%) MS Office
2 34 (8.13%) MS Excel
3 12 (2.87%) MS Visio
4 4 (0.96%) MS Project
4 4 (0.96%) MS PowerPoint
5 3 (0.72%) Acrobat
Business Applications
1 88 (21.05%) Remedy ITSM
2 6 (1.44%) Dynamics CRM
3 3 (0.72%) Remedy AR System
4 2 (0.48%) RMDS
4 2 (0.48%) assyst
5 1 (0.24%) Maximo
5 1 (0.24%) SAP Oil and Gas
Cloud Services
1 10 (2.39%) Google Apps
2 8 (1.91%) Amazon AWS
3 6 (1.44%) SaaS
4 3 (0.72%) PaaS
4 3 (0.72%) Cloud Computing
4 3 (0.72%) Office 365
4 3 (0.72%) IaaS
5 1 (0.24%) SoftLayer
5 1 (0.24%) Microsoft Azure
Communications & Networking
1 29 (6.94%) LAN
2 27 (6.46%) WAN
3 24 (5.74%) Firewall
4 19 (4.55%) SAN
4 19 (4.55%) MPLS
4 19 (4.55%) DSL
4 19 (4.55%) BIG-IP
5 15 (3.59%) LDAP
5 15 (3.59%) TCP/IP
6 14 (3.35%) VPN
6 14 (3.35%) SSL
7 8 (1.91%) DNS
7 8 (1.91%) NAS
8 6 (1.44%) NetScaler
8 6 (1.44%) Wi-Fi
9 5 (1.20%) Internet
9 5 (1.20%) DHCP
9 5 (1.20%) Network Security
10 3 (0.72%) HTTP
11 2 (0.48%) SNMP
Database & Business Intelligence
1 20 (4.78%) SQL Server
2 10 (2.39%) Crystal Reports
3 9 (2.15%) Pentaho
4 8 (1.91%) MySQL
5 6 (1.44%) Relational Database
5 6 (1.44%) MongoDB
6 4 (0.96%) Data Mining
6 4 (0.96%) BusinessObjects
7 3 (0.72%) SQL Server 2008
8 2 (0.48%) Xcelsius
8 2 (0.48%) SQL Server 2012
8 2 (0.48%) Oracle Database
8 2 (0.48%) SQL Server Reporting Services
8 2 (0.48%) Data Warehouse
8 2 (0.48%) QlikView
8 2 (0.48%) BusinessObjects Web Intelligence
9 1 (0.24%) Oracle BI EE
9 1 (0.24%) SQL Server Integration Services
9 1 (0.24%) Spotfire
Development Applications
1 9 (2.15%) JIRA
2 5 (1.20%) Git (software)
2 5 (1.20%) Gerrit
2 5 (1.20%) Artifactory
2 5 (1.20%) Jenkins
3 3 (0.72%) Team Foundation Server
4 2 (0.48%) SoapUI
4 2 (0.48%) MSI
4 2 (0.48%) Subversion
4 2 (0.48%) SilkPerformer
4 2 (0.48%) Lombardi
5 1 (0.24%) ERwin
General
1 117 (27.99%) Finance
2 48 (11.48%) Banking
3 13 (3.11%) Investment Banking
4 7 (1.67%) Telecoms
4 7 (1.67%) Legal
5 6 (1.44%) Front Office
6 5 (1.20%) Retail
7 3 (0.72%) Publishing
7 3 (0.72%) French Language
7 3 (0.72%) Manufacturing
8 2 (0.48%) Pharmaceutical
8 2 (0.48%) Marketing
9 1 (0.24%) Financial Institution
9 1 (0.24%) Back Office
9 1 (0.24%) Electronics
9 1 (0.24%) Advertising
9 1 (0.24%) Spanish Language
9 1 (0.24%) International Banking
Job Titles
1 84 (20.10%) Analyst
2 65 (15.55%) Service Manager
3 52 (12.44%) Consultant
3 52 (12.44%) Developer
4 31 (7.42%) ServiceNow Developer
5 27 (6.46%) Service Analyst
5 27 (6.46%) IT Services Manager
6 25 (5.98%) Architect
7 21 (5.02%) Services Delivery Manager
7 21 (5.02%) Delivery Manager
8 20 (4.78%) ServiceNow Consultant
9 19 (4.55%) Project Manager
10 18 (4.31%) Business Analyst
11 16 (3.83%) Incident Manager
12 13 (3.11%) Support Analyst
12 13 (3.11%) Technical Consultant
12 13 (3.11%) ITSM Consultant
13 12 (2.87%) Applications Support
14 11 (2.63%) 3rd Line Support
15 10 (2.39%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 54 (12.92%) HTML
2 48 (11.48%) XML
3 38 (9.09%) Web Services
4 29 (6.94%) CSS
5 22 (5.26%) Middleware
6 17 (4.07%) Ajax
7 11 (2.63%) SOAP
8 10 (2.39%) jQuery
9 9 (2.15%) Twitter Bootstrap
9 9 (2.15%) COM
10 8 (1.91%) HTML5
11 7 (1.67%) .NET
12 5 (1.20%) J2EE
12 5 (1.20%) XHTML
12 5 (1.20%) Sinatra
12 5 (1.20%) Django
13 3 (0.72%) XSLT
14 2 (0.48%) XSL
14 2 (0.48%) Drools
14 2 (0.48%) ASP.NET Web API
Miscellaneous
1 61 (14.59%) CMDB
2 36 (8.61%) Analytical Skills
3 27 (6.46%) Blackberry
4 24 (5.74%) Management Information System
5 22 (5.26%) Data Centre
6 19 (4.55%) Thin Client
6 19 (4.55%) Fat Client
7 17 (4.07%) Computer Science
8 8 (1.91%) Derivative
9 7 (1.67%) Clustering
9 7 (1.67%) PMI
10 6 (1.44%) Replication
10 6 (1.44%) Fixed Income
10 6 (1.44%) FMCG
11 4 (0.96%) iPhone
11 4 (0.96%) iPad
11 4 (0.96%) Performance Metrics
12 2 (0.48%) Hybrid Cloud
12 2 (0.48%) Hedge funds
12 2 (0.48%) Enterprise Software
Operating Systems
1 87 (20.81%) Windows
2 32 (7.66%) Linux
3 29 (6.94%) Windows Server 2003
3 29 (6.94%) Windows Server 2008
4 26 (6.22%) Windows 7
5 18 (4.31%) UNIX
6 14 (3.35%) Solaris
7 13 (3.11%) Red Hat Enterprise Linux
8 10 (2.39%) AIX
9 6 (1.44%) SUSE
9 6 (1.44%) Mac OS
9 6 (1.44%) Windows Server 2012
9 6 (1.44%) SUSE Linux Enterprise Server
9 6 (1.44%) Apple iOS
9 6 (1.44%) Oracle Linux
9 6 (1.44%) Android
10 5 (1.20%) Windows XP
11 2 (0.48%) Mac OS X
11 2 (0.48%) Windows 8
12 1 (0.24%) Debian
Processes & Methodologies
1 273 (65.31%) ITIL
2 267 (63.88%) Service Management
3 64 (15.31%) Service Delivery
4 50 (11.96%) Project Management
4 50 (11.96%) Problem Management
5 45 (10.77%) Change Management
6 36 (8.61%) Incident Management
7 33 (7.89%) Configuration Management
8 31 (7.42%) Stakeholder Management
9 29 (6.94%) PRINCE2
10 26 (6.22%) Workflow
11 25 (5.98%) Agile Software Development
12 23 (5.50%) Performance Management
12 23 (5.50%) ITIL V3
13 22 (5.26%) Business Continuity
13 22 (5.26%) BCP
14 21 (5.02%) Business Continuity Planning
15 20 (4.78%) Disaster Recovery
15 20 (4.78%) Release Management
16 15 (3.59%) Supplier Management
Programming Languages
1 50 (11.96%) JavaScript
2 27 (6.46%) SQL
3 24 (5.74%) Java
4 22 (5.26%) PowerShell
5 19 (4.55%) Perl
6 14 (3.35%) C#
7 11 (2.63%) VBScript
7 11 (2.63%) Python
7 11 (2.63%) Ruby
8 9 (2.15%) C
9 7 (1.67%) C++
9 7 (1.67%) Shell Script
10 6 (1.44%) PL/SQL
10 6 (1.44%) VBA
11 5 (1.20%) Groovy
12 3 (0.72%) Bash Shell
13 2 (0.48%) VB
13 2 (0.48%) VB.NET
13 2 (0.48%) PHP
13 2 (0.48%) T-SQL
Qualifications
1 65 (15.55%) Degree
2 42 (10.05%) ITIL Certification
3 20 (4.78%) Security Cleared
4 14 (3.35%) SC Cleared
5 11 (2.63%) PMI Certification
6 7 (1.67%) Microsoft Certification
6 7 (1.67%) ITIL Foundation Certificate
7 6 (1.44%) CISA
8 5 (1.20%) CTC Cleared
9 4 (0.96%) PMP
9 4 (0.96%) PRINCE2 Certification
10 3 (0.72%) MCSE
10 3 (0.72%) Cisco Certification
11 2 (0.48%) MCP
11 2 (0.48%) CCNP
11 2 (0.48%) MAPM
12 1 (0.24%) DV Cleared
12 1 (0.24%) PRINCE2 Practitioner
12 1 (0.24%) VCAP
12 1 (0.24%) CRISC
Quality Assurance & Compliance
1 30 (7.18%) SLA
2 17 (4.07%) QA
3 4 (0.96%) Sarbanes-Oxley
4 3 (0.72%) ISO/IEC 27001
5 2 (0.48%) COBIT
5 2 (0.48%) Data Quality
5 2 (0.48%) PMBOK
6 1 (0.24%) GPG13
6 1 (0.24%) COSO
System Software
1 51 (12.20%) Active Directory
2 38 (9.09%) VMware Infrastructure
3 20 (4.78%) Hyper-V
4 19 (4.55%) NLBS
5 14 (3.35%) XenApp
6 13 (3.11%) Xen
7 12 (2.87%) Veritas Cluster Server
8 7 (1.67%) VMware ESXi
8 7 (1.67%) XenDesktop
9 5 (1.20%) KVM
9 5 (1.20%) Citrix Presentation Server
10 4 (0.96%) Microsoft App-V
11 2 (0.48%) NFS
11 2 (0.48%) Samba
12 1 (0.24%) VMware Workstation
12 1 (0.24%) Terminal Services
12 1 (0.24%) Tivoli Workload Scheduler
12 1 (0.24%) vCloud
Systems Management
1 23 (5.50%) SCCM
2 18 (4.31%) WSUS
3 14 (3.35%) Puppet
4 13 (3.11%) Opscode Chef
5 12 (2.87%) SCOM
6 11 (2.63%) BladeLogic
7 9 (2.15%) HP UCMDB
8 8 (1.91%) AirWatch
9 6 (1.44%) ITRS Geneos
9 6 (1.44%) SCVMM
9 6 (1.44%) HP Operations Orchestration
9 6 (1.44%) Tivoli
10 5 (1.20%) Capistrano
11 4 (0.96%) SCOrch
11 4 (0.96%) Control-M
12 3 (0.72%) EdgeSight
12 3 (0.72%) HP SIM
13 2 (0.48%) Nagios
13 2 (0.48%) WMI
13 2 (0.48%) Tivoli Storage Manager
Vendors
1 114 (27.27%) ServiceNow
2 96 (22.97%) Microsoft
3 88 (21.05%) Remedy
4 63 (15.07%) BMC
5 51 (12.20%) HP
6 42 (10.05%) VMware
7 33 (7.89%) Oracle
8 26 (6.22%) Citrix
9 25 (5.98%) Cisco
10 21 (5.02%) CheckPoint
11 20 (4.78%) IBM
12 17 (4.07%) Veritas
13 16 (3.83%) LANDesk
14 15 (3.59%) CA
15 14 (3.35%) Dell
16 12 (2.87%) Google
17 10 (2.39%) Red Hat
18 9 (2.15%) Apple
18 9 (2.15%) SAP
19 6 (1.44%) EMC
London
TEKsystems
Posted: 2 days ago
London
Arden Resourcing Limited
Rate: From £500 to £550 per day
Posted: 3 days ago
City, London
TEKsystems
Rate: £450 - £550 per day
Posted: 3 days ago
City, London
TEKsystems
Rate: £350 - £400 per day
Posted: 4 days ago
London
TEKsystems
Posted: 4 days ago
London
Volt
Posted: 4 days ago
London
TEKsystems
Rate: £350 - £450 per day
Posted: 4 days ago
City, London
TEKsystems
Rate: Market Rates
Posted: 4 days ago
City, London
Harris Global
Posted: 4 days ago
London
LA International
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 5 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £275 per day
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 12 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £430.00 per annum
Posted: 12 days ago
City of London
Hays IT - Uk Posting account
Posted: 18 days ago
West London
WEX Europe Ltd
Rate: Competitive
Posted: 23 days ago
City of London
Hays IT - Uk Posting account
Rate: £500.00 - £525.00 per day
Posted: 25 days ago