The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 21 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / London
Rank 207 164 250
Rank change year-on-year
-43 +86
Contract jobs citing ITSM 220 307 171
As % of all contract IT jobs located in London 1.15% 1.46% 0.81%
As % of the Processes & Methodologies category 1.36% 1.74% 0.99%
Number of daily rates quoted 159 194 113
Median daily rate £450 £500 £475
Median daily rate % change year-on-year
-10.00% +5.26%
90% offered a daily rate of more than £350 £300 £265
10% offered a daily rate of more than £550 £600 £550
UK excluding London median daily rate £350 £359 £400
% change year-on-year
-2.43% -10.31%
Number of hourly rates quoted 3 4 1
Median hourly rate £15.00 £39.50 £13.50
Median hourly rate % change year-on-year
-62.02% +192.55%
UK excluding London median hourly rate £12.00 £18.53 £15.00
% change year-on-year
-35.22% +23.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16153 17661 17197
As % of all contract IT jobs located in London 84.51% 84.12% 81.43%
Number of daily rates quoted 11671 12516 12421
Median daily rate £488 £475 £450
Median daily rate % change year-on-year
+2.63% +5.55%
90% offered a daily rate of more than £350 £325 £313
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £405 £400 £393
% change year-on-year
+1.25% +1.91%
Number of hourly rates quoted 158 206 192
Median hourly rate £31.50 £24.23 £22.00
Median hourly rate % change year-on-year
+30.00% +10.13%
90% offered a hourly rate of more than £14.50 £12.50 £12.50
10% offered a hourly rate of more than £55.00 £50.99 £52.50
UK excluding London median hourly rate £35.00 £40.00 £25.25
% change year-on-year
-12.50% +58.41%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 21 January 2017.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -17 21 £375 -16.20% 8
Canary Wharf -1 4 £350 -20.00%
Croydon -7 3 £600 +39.53%
Hammersmith - 2 £360 - 1
Bromley +2 1 £500 +11.11%
Kingston Upon Thames -3 1 £375 -18.47%
Uxbridge - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 21 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 313 (65.76%) Service Management
2 308 (64.71%) ITIL
3 239 (50.21%) ServiceNow
4 129 (27.10%) JavaScript
5 102 (21.43%) HTML
6 93 (19.54%) XML
7 89 (18.70%) Agile Software Development
8 79 (16.60%) Configuration Management
9 78 (16.39%) CSS
10 75 (15.76%) CMDB
11 74 (15.55%) Finance
12 71 (14.92%) CMS
13 69 (14.50%) ITIL V3
14 67 (14.08%) Workflow
15 59 (12.39%) Web Services
16 58 (12.18%) Microsoft
16 58 (12.18%) Remedy
16 58 (12.18%) Remedy ITSM
17 52 (10.92%) Windows
18 50 (10.50%) Security Cleared
19 46 (9.66%) SDLC
20 44 (9.24%) Ajax
20 44 (9.24%) Linux
20 44 (9.24%) Service Delivery
21 43 (9.03%) Asset Management
22 42 (8.82%) Oracle
23 41 (8.61%) Project Management
24 40 (8.40%) Retail
25 39 (8.19%) SC Cleared
26 33 (6.93%) MS Excel

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (14.92%) CMS
2 23 (4.83%) SharePoint
3 11 (2.31%) WebSphere
4 9 (1.89%) WebSphere Application Server
5 6 (1.26%) SharePoint 2010
6 5 (1.05%) Skype for Business
7 4 (0.84%) Oracle Workflow
8 3 (0.63%) Blackberry Enterprise Server
8 3 (0.63%) Liferay
8 3 (0.63%) Oracle SOA Suite
9 2 (0.42%) Confluence
9 2 (0.42%) Exchange Server 2010
9 2 (0.42%) IIS
9 2 (0.42%) MS Exchange
10 1 (0.21%) Apache
10 1 (0.21%) BizTalk Server
10 1 (0.21%) IBM Notes
10 1 (0.21%) SAS
10 1 (0.21%) Tomcat
10 1 (0.21%) WebLogic
Applications
1 33 (6.93%) MS Excel
2 29 (6.09%) MS Office
3 4 (0.84%) MS PowerPoint
4 1 (0.21%) Spreadsheet
Business Applications
1 58 (12.18%) Remedy ITSM
2 4 (0.84%) SAP ERP
3 3 (0.63%) SAP HR
4 2 (0.42%) assyst
4 2 (0.42%) SAP Oil and Gas
5 1 (0.21%) Dynamics CRM
5 1 (0.21%) Oracle BPM
5 1 (0.21%) SAP Business ByDesign
Cloud Services
1 30 (6.30%) SaaS
2 24 (5.04%) Microsoft Azure
3 21 (4.41%) Amazon AWS
4 11 (2.31%) Cloud Computing
4 11 (2.31%) Office 365
5 10 (2.10%) PaaS
6 9 (1.89%) IaaS
7 2 (0.42%) G Suite
7 2 (0.42%) Google Drive
7 2 (0.42%) OneDrive
8 1 (0.21%) Mimecast
8 1 (0.21%) Rackspace Cloud
8 1 (0.21%) Yammer
Communications & Networking
1 22 (4.62%) DNS
2 18 (3.78%) Firewall
3 14 (2.94%) WAN
4 13 (2.73%) LAN
5 12 (2.52%) LDAP
6 11 (2.31%) VPN
7 10 (2.10%) SSL
8 9 (1.89%) DHCP
9 8 (1.68%) TCP/IP
10 6 (1.26%) Remote Desktop
11 4 (0.84%) VoIP
11 4 (0.84%) Wireless
12 3 (0.63%) Internet
12 3 (0.63%) SAN
12 3 (0.63%) SSH
13 2 (0.42%) BGP
13 2 (0.42%) Cisco IOS
13 2 (0.42%) EIGRP
13 2 (0.42%) SNMP
13 2 (0.42%) Wi-Fi
Database & Business Intelligence
1 28 (5.88%) SQL Server
2 18 (3.78%) Oracle Database
3 10 (2.10%) Data Warehouse
3 10 (2.10%) SQL Server Reporting Services
4 9 (1.89%) DB2
5 5 (1.05%) FileMaker
6 4 (0.84%) Enterprise Data Warehouse
6 4 (0.84%) Oracle Database 11g
6 4 (0.84%) Pentaho
7 2 (0.42%) Big Data
7 2 (0.42%) Hadoop
7 2 (0.42%) Relational Database
8 1 (0.21%) BusinessObjects
8 1 (0.21%) BusinessObjects Dashboards
8 1 (0.21%) BusinessObjects Web Intelligence
8 1 (0.21%) BusinessObjects XI
8 1 (0.21%) MySQL
8 1 (0.21%) Oracle Reports
8 1 (0.21%) PowerCenter
8 1 (0.21%) SQL Server Integration Services
Development Applications
1 2 (0.42%) JIRA
1 2 (0.42%) MSI
2 1 (0.21%) Jenkins
2 1 (0.21%) Team Foundation Server
General
1 74 (15.55%) Finance
2 40 (8.40%) Retail
3 29 (6.09%) Pharmaceutical
4 28 (5.88%) Banking
5 25 (5.25%) Manufacturing
6 8 (1.68%) Telecoms
7 5 (1.05%) Investment Banking
8 4 (0.84%) Japanese Language
8 4 (0.84%) Legal
8 4 (0.84%) Marketing
9 3 (0.63%) Law
10 2 (0.42%) Electronics
10 2 (0.42%) Games
10 2 (0.42%) Retail Banking
11 1 (0.21%) Financial Institution
11 1 (0.21%) German Language
11 1 (0.21%) Spanish Language
Job Titles
1 151 (31.72%) Developer
2 112 (23.53%) ServiceNow Developer
3 98 (20.59%) Analyst
4 42 (8.82%) Business Analyst
5 37 (7.77%) Consultant
6 35 (7.35%) Service Analyst
7 24 (5.04%) Administrator
7 24 (5.04%) Service Manager
8 17 (3.57%) Service Desk Analyst
9 16 (3.36%) ITSM Analyst
10 15 (3.15%) Architect
10 15 (3.15%) Project Manager
11 14 (2.94%) Systems Administrator
12 12 (2.52%) Infrastructure Engineer
12 12 (2.52%) ServiceNow Consultant
13 10 (2.10%) ITSM Developer
14 9 (1.89%) IT Analyst
15 8 (1.68%) Change Analyst
15 8 (1.68%) Service Transition Manager
15 8 (1.68%) Transition Manager
Libraries, Frameworks & Software Standards
1 102 (21.43%) HTML
2 93 (19.54%) XML
3 78 (16.39%) CSS
4 59 (12.39%) Web Services
5 44 (9.24%) Ajax
6 30 (6.30%) HTML5
7 27 (5.67%) SOAP
8 26 (5.46%) AngularJS
9 24 (5.04%) REST
10 22 (4.62%) XHTML
11 19 (3.99%) JSON
12 17 (3.57%) Middleware
13 16 (3.36%) XSL
14 14 (2.94%) XML Schema
15 13 (2.73%) Twitter Bootstrap
16 7 (1.47%) .NET
16 7 (1.47%) jQuery
16 7 (1.47%) Node.js
17 4 (0.84%) ASP.NET
18 3 (0.63%) J2EE
Miscellaneous
1 75 (15.76%) CMDB
2 26 (5.46%) Analytical Skills
3 20 (4.20%) Data Centre
4 15 (3.15%) User Experience
5 14 (2.94%) Management Information System
6 10 (2.10%) Computer Science
7 5 (1.05%) Smartphone
8 4 (0.84%) Blackberry
8 4 (0.84%) Clustering
8 4 (0.84%) Data Integration
8 4 (0.84%) Security Operations Centre
8 4 (0.84%) Virtual Team
9 3 (0.63%) Data Structures
9 3 (0.63%) NHS
9 3 (0.63%) RSA SecurID
9 3 (0.63%) Video Conferencing
10 2 (0.42%) Enterprise Software
10 2 (0.42%) PKI
10 2 (0.42%) Wiki
11 1 (0.21%) iPad
Operating Systems
1 52 (10.92%) Windows
2 44 (9.24%) Linux
3 32 (6.72%) Unix
4 18 (3.78%) AIX
5 17 (3.57%) Windows Server
6 15 (3.15%) Oracle Linux
7 14 (2.94%) Windows 7
7 14 (2.94%) Windows Server 2008
8 13 (2.73%) SUSE
9 11 (2.31%) SUSE Linux Enterprise Server
9 11 (2.31%) Windows Server 2012
10 7 (1.47%) Android
11 6 (1.26%) Red Hat Enterprise Linux
11 6 (1.26%) Solaris
11 6 (1.26%) Windows 10
12 5 (1.05%) Mac OS X
13 3 (0.63%) Apple iOS
13 3 (0.63%) Windows Server 2003
13 3 (0.63%) Windows XP
14 2 (0.42%) Windows 8
Processes & Methodologies
1 313 (65.76%) Service Management
2 308 (64.71%) ITIL
3 89 (18.70%) Agile Software Development
4 79 (16.60%) Configuration Management
5 69 (14.50%) ITIL V3
6 67 (14.08%) Workflow
7 46 (9.66%) SDLC
8 44 (9.24%) Service Delivery
9 43 (9.03%) Asset Management
10 41 (8.61%) Project Management
11 33 (6.93%) Incident Management
12 31 (6.51%) Change Management
13 29 (6.09%) Service Design
13 29 (6.09%) Web Development
14 27 (5.67%) Problem Management
14 27 (5.67%) Stakeholder Management
15 23 (4.83%) Continuous Improvement
15 23 (4.83%) Technical Architecture
16 21 (4.41%) DevOps
17 19 (3.99%) Data Modelling
Programming Languages
1 129 (27.10%) JavaScript
2 32 (6.72%) Java
3 21 (4.41%) Perl
3 21 (4.41%) SQL
4 19 (3.99%) Bash Shell
5 14 (2.94%) PowerShell
6 12 (2.52%) Korn
7 9 (1.89%) PHP
8 7 (1.47%) C#
9 6 (1.26%) C
10 4 (0.84%) Python
10 4 (0.84%) Ruby
11 3 (0.63%) ABAP
12 2 (0.42%) C++
12 2 (0.42%) PL/SQL
12 2 (0.42%) VB
13 1 (0.21%) ECMAScript
13 1 (0.21%) Shell Script
13 1 (0.21%) VB6
13 1 (0.21%) VBA
Qualifications
1 50 (10.50%) Security Cleared
2 39 (8.19%) SC Cleared
3 31 (6.51%) Degree
4 23 (4.83%) ITIL Certification
5 13 (2.73%) ITIL Foundation Certificate
6 8 (1.68%) ISEB
7 6 (1.26%) ISTQB
7 6 (1.26%) ISTQB Advanced Certification
7 6 (1.26%) Microsoft Certification
8 5 (1.05%) DV Cleared
9 4 (0.84%) CISM
9 4 (0.84%) CISSP
9 4 (0.84%) PMP
10 3 (0.63%) BC Cleared
10 3 (0.63%) BPSS Clearance
10 3 (0.63%) CISA
10 3 (0.63%) CTC Cleared
10 3 (0.63%) EXIN
11 2 (0.42%) PRINCE2 Certification
11 2 (0.42%) Six Sigma Green Belt
Quality Assurance & Compliance
1 24 (5.04%) SLA
2 7 (1.47%) COBIT
2 7 (1.47%) PCI DSS
3 4 (0.84%) PMBOK
4 3 (0.63%) ISO 9001
4 3 (0.63%) QA
4 3 (0.63%) Sarbanes-Oxley
5 2 (0.42%) Data Quality
5 2 (0.42%) Solvency II
5 2 (0.42%) WCAG
6 1 (0.21%) Disclosure Scotland
6 1 (0.21%) ISO/IEC 17799
6 1 (0.21%) ISO/IEC 27001
6 1 (0.21%) ISO22301
System Software
1 32 (6.72%) Active Directory
2 22 (4.62%) VMware Infrastructure
3 15 (3.15%) Virtual Machines
4 13 (2.73%) vSphere
5 11 (2.31%) VMware ESXi
6 4 (0.84%) vCloud
7 3 (0.63%) Hyper-V
7 3 (0.63%) XenApp
8 2 (0.42%) Microsoft App-V
8 2 (0.42%) Terminal Services
8 2 (0.42%) Tivoli Directory Server
8 2 (0.42%) Veritas Cluster Server
9 1 (0.21%) NFS
9 1 (0.21%) Virtual Desktop
Systems Management
1 19 (3.99%) Puppet
2 17 (3.57%) Ansible
3 7 (1.47%) SCCM
4 4 (0.84%) SCOM
4 4 (0.84%) Tivoli Storage Manager
5 3 (0.63%) Tivoli
6 2 (0.42%) AirWatch
6 2 (0.42%) FlexNet
6 2 (0.42%) Microsoft Clustering
6 2 (0.42%) Microsoft Intune
6 2 (0.42%) Norton AntiVirus
6 2 (0.42%) OpenView
6 2 (0.42%) Tivoli Identity Manager
7 1 (0.21%) HP Quality Center
7 1 (0.21%) NetBackup
7 1 (0.21%) Opscode Chef
7 1 (0.21%) Oracle Enterprise Manager
7 1 (0.21%) Salt
7 1 (0.21%) Symantec Endpoint Protection
Vendors
1 239 (50.21%) ServiceNow
2 58 (12.18%) Microsoft
2 58 (12.18%) Remedy
3 42 (8.82%) Oracle
4 31 (6.51%) BMC
5 30 (6.30%) VMware
6 28 (5.88%) HP
7 26 (5.46%) IBM
8 15 (3.15%) SAP
9 8 (1.68%) Apple
10 7 (1.47%) Sun
11 6 (1.26%) Citrix
11 6 (1.26%) Dell
12 5 (1.05%) Cisco
12 5 (1.05%) Informatica
12 5 (1.05%) NetApp
13 4 (0.84%) Google
13 4 (0.84%) PeopleSoft
13 4 (0.84%) Toshiba
14 3 (0.63%) SolarWinds
London
Square One Resources
Rate: Negotiable
Posted: 5 days ago
South West London
Digital Gurus
Rate: £500 - £550 Per Day
Posted: 3 days ago
London
Hydrogen Group
Posted: 5 days ago