The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 194 246 296
Rank change year-on-year
+52 +50
Contract jobs citing ITSM 279 197 125
As % of all contract IT jobs located in London 1.30% 0.84% 0.54%
As % of the Processes & Methodologies category 1.54% 1.04% 0.66%
Number of daily rates quoted 213 134 86
Median daily rate £475 £400 £375
Median daily rate % change year-on-year
+18.75% +6.66%
90% offered a daily rate of more than £301 £265 £250
10% offered a daily rate of more than £575 £550 £525
UK excluding London median daily rate £375 £378 £375
% change year-on-year
-0.66% +0.66%
Number of hourly rates quoted 2 3 1
Median hourly rate £63.75 £17.98 £19.00
Median hourly rate % change year-on-year
+254.56% -5.36%
UK excluding London median hourly rate £22.85 £12.50 £19.00
% change year-on-year
+82.80% -34.21%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18166 19032 18949
As % of all contract IT jobs located in London 84.50% 81.19% 81.39%
Number of daily rates quoted 13248 13537 13397
Median daily rate £475 £450 £438
Median daily rate % change year-on-year
+5.55% +2.85%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £620 £600
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 141 242 234
Median hourly rate £21.64 £22.00 £20.06
Median hourly rate % change year-on-year
-1.63% +9.67%
90% offered a hourly rate of more than £12.50 £11.00 £13.00
10% offered a hourly rate of more than £46.00 £55.50 £53.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 1 July 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 1 July 2016.

ITSM Hourly Rate Histogram in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 33 £456 +7.66% 9
Hayes -1 9 £350 -2.77%
Bromley - 5 £450 -
Uxbridge +4 1 - -
Kingston Upon Thames 0 1 - -
Ilford - 1 £475 -
Docklands, London - 1 £600 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 1 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 366 (69.45%) ITIL
2 348 (66.03%) Service Management
3 204 (38.71%) ServiceNow
4 127 (24.10%) Finance
5 103 (19.54%) Microsoft
6 77 (14.61%) Remedy
6 77 (14.61%) Stakeholder Management
6 77 (14.61%) Remedy ITSM
7 74 (14.04%) Project Management
8 71 (13.47%) ITIL Certification
8 71 (13.47%) Analytical Skills
9 70 (13.28%) JavaScript
9 70 (13.28%) Service Delivery
10 67 (12.71%) Windows
10 67 (12.71%) MS Excel
11 63 (11.95%) Change Management
11 63 (11.95%) ITIL V3
12 61 (11.57%) HTML
13 60 (11.39%) Agile Software Development
14 59 (11.20%) CSS
14 59 (11.20%) Active Directory
14 59 (11.20%) BMC
15 57 (10.82%) XML
16 54 (10.25%) Configuration Management
17 51 (9.68%) Incident Management
18 48 (9.11%) Problem Management
19 46 (8.73%) Degree
20 43 (8.16%) VMware
21 42 (7.97%) CMDB
22 41 (7.78%) Management Information System

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.02%) CMS
2 34 (6.45%) SharePoint
3 9 (1.71%) Apache
4 8 (1.52%) SharePoint 2010
5 7 (1.33%) WebSphere
5 7 (1.33%) WebSphere Application Server
6 5 (0.95%) Skype for Business
7 4 (0.76%) Blackberry Enterprise Server
7 4 (0.76%) Exchange Server 2010
7 4 (0.76%) MS Exchange
7 4 (0.76%) Tomcat
8 3 (0.57%) Exchange Server 2013
9 2 (0.38%) GlassFish
9 2 (0.38%) IIS
9 2 (0.38%) JBoss
9 2 (0.38%) Oracle Application Server
9 2 (0.38%) Oracle HTTP Server
10 1 (0.19%) Confluence
10 1 (0.19%) OpenStack
Applications
1 67 (12.71%) MS Excel
2 39 (7.40%) MS Office
3 14 (2.66%) MS PowerPoint
4 2 (0.38%) MS Visio
4 2 (0.38%) S-PLUS
5 1 (0.19%) MS Project
Business Applications
1 77 (14.61%) Remedy ITSM
2 3 (0.57%) assyst
3 2 (0.38%) Dynamics CRM
3 2 (0.38%) Dynamics GP
4 1 (0.19%) Misys Opics
4 1 (0.19%) Oracle Applications
4 1 (0.19%) Oracle Procure-to-Pay
4 1 (0.19%) SAP ERP
4 1 (0.19%) SAP Oil and Gas
Cloud Services
1 11 (2.09%) SaaS
2 8 (1.52%) Microsoft Azure
3 7 (1.33%) Office 365
4 6 (1.14%) Cloud Computing
5 3 (0.57%) Amazon AWS
6 2 (0.38%) Google Apps
7 1 (0.19%) IaaS
Communications & Networking
1 29 (5.50%) DNS
2 24 (4.55%) VPN
3 21 (3.98%) TCP/IP
4 18 (3.42%) LDAP
5 14 (2.66%) DHCP
5 14 (2.66%) Remote Desktop
6 13 (2.47%) HTTP
7 11 (2.09%) SSL
8 8 (1.52%) Firewall
8 8 (1.52%) Wi-Fi
9 6 (1.14%) Internet
10 5 (0.95%) NAS
11 4 (0.76%) Intranet
11 4 (0.76%) LAN
11 4 (0.76%) NetScaler
11 4 (0.76%) SNMP
11 4 (0.76%) WAN
12 3 (0.57%) Network Security
13 2 (0.38%) MPLS
13 2 (0.38%) OSPF
Database & Business Intelligence
1 15 (2.85%) SQL Server
2 7 (1.33%) MySQL
2 7 (1.33%) Oracle Database
3 5 (0.95%) DB2
4 4 (0.76%) Data Mining
5 3 (0.57%) Relational Database
6 2 (0.38%) Big Data
6 2 (0.38%) BusinessObjects
6 2 (0.38%) Crystal Reports
6 2 (0.38%) Pentaho
6 2 (0.38%) SQL Server 2012
7 1 (0.19%) Microsoft Analysis Services
7 1 (0.19%) Oracle Database 10g
7 1 (0.19%) Oracle Reports
7 1 (0.19%) SQL Server 2005
7 1 (0.19%) SQL Server Analysis Services
7 1 (0.19%) SQL Server Integration Services
7 1 (0.19%) SQL Server Reporting Services
Development Applications
1 11 (2.09%) JIRA
2 5 (0.95%) InstallShield
2 5 (0.95%) MSI
2 5 (0.95%) WinDbg
3 3 (0.57%) Jenkins
4 2 (0.38%) Eclipse
4 2 (0.38%) Git (software)
4 2 (0.38%) Hudson
4 2 (0.38%) Mercurial
5 1 (0.19%) Talend Open Studio
5 1 (0.19%) Team Foundation Server
General
1 127 (24.10%) Finance
2 34 (6.45%) Banking
3 33 (6.26%) Financial Institution
4 23 (4.36%) Pharmaceutical
5 21 (3.98%) Retail
5 21 (3.98%) Telecoms
6 15 (2.85%) Legal
7 11 (2.09%) Investment Banking
8 10 (1.90%) Manufacturing
9 7 (1.33%) Japanese Language
10 6 (1.14%) French Language
11 5 (0.95%) Advertising
11 5 (0.95%) Law
12 2 (0.38%) Corporate Banking
12 2 (0.38%) General Ledger
12 2 (0.38%) German Language
12 2 (0.38%) Italian Language
12 2 (0.38%) Local Government
12 2 (0.38%) Marketing
12 2 (0.38%) Publishing
Job Titles
1 123 (23.34%) Analyst
2 74 (14.04%) Developer
3 63 (11.95%) ServiceNow Developer
4 58 (11.01%) Business Analyst
5 56 (10.63%) Service Manager
6 45 (8.54%) Architect
7 44 (8.35%) Consultant
8 38 (7.21%) Service Analyst
9 30 (5.69%) ITIL Manager
10 28 (5.31%) IT Manager
11 27 (5.12%) Administrator
12 22 (4.17%) Delivery Manager
12 22 (4.17%) Project Manager
13 21 (3.98%) Management Consultant
14 20 (3.80%) Service Management Consultant
15 19 (3.61%) ITSM Analyst
16 17 (3.23%) IT Services Manager
17 16 (3.04%) Services Delivery Manager
18 15 (2.85%) ITIL Service Manager
19 14 (2.66%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 61 (11.57%) HTML
2 59 (11.20%) CSS
3 57 (10.82%) XML
4 39 (7.40%) Web Services
5 15 (2.85%) Ajax
6 14 (2.66%) HTML5
6 14 (2.66%) Middleware
7 13 (2.47%) SOAP
8 6 (1.14%) .NET
8 6 (1.14%) AngularJS
9 5 (0.95%) ASP.NET
9 5 (0.95%) jQuery
9 5 (0.95%) REST
10 4 (0.76%) COM
11 3 (0.57%) XHTML
12 2 (0.38%) FpML
12 2 (0.38%) J2EE
12 2 (0.38%) JSON
12 2 (0.38%) LAMP
13 1 (0.19%) JAX-WS
Miscellaneous
1 71 (13.47%) Analytical Skills
2 42 (7.97%) CMDB
3 41 (7.78%) Management Information System
4 24 (4.55%) Data Centre
5 15 (2.85%) Virtual Team
6 14 (2.66%) Hedge funds
7 13 (2.47%) User Experience
8 7 (1.33%) PKI
9 6 (1.14%) Computer Science
9 6 (1.14%) Data Structures
10 5 (0.95%) Enterprise Software
10 5 (0.95%) Fintech
10 5 (0.95%) PMI
11 4 (0.76%) Blackberry
11 4 (0.76%) EMC VMAX
11 4 (0.76%) EMC VNX
11 4 (0.76%) Statistics
11 4 (0.76%) Video Conferencing
12 3 (0.57%) FMCG
12 3 (0.57%) Smartphone
Operating Systems
1 67 (12.71%) Windows
2 35 (6.64%) Windows Server
3 30 (5.69%) Unix
4 28 (5.31%) Linux
5 20 (3.80%) Windows 7
6 19 (3.61%) Mac OS X
6 19 (3.61%) Windows Server 2008
7 10 (1.90%) AIX
7 10 (1.90%) Solaris
7 10 (1.90%) Windows Server 2012
8 9 (1.71%) SUSE
9 8 (1.52%) Oracle Linux
9 8 (1.52%) Windows Server 2003
10 7 (1.33%) Red Hat Enterprise Linux
11 5 (0.95%) Windows 8
12 3 (0.57%) Android
12 3 (0.57%) Apple iOS
12 3 (0.57%) SUSE Linux Enterprise Server
13 1 (0.19%) Mac OS
13 1 (0.19%) Windows 2000 Server
Processes & Methodologies
1 366 (69.45%) ITIL
2 348 (66.03%) Service Management
3 77 (14.61%) Stakeholder Management
4 74 (14.04%) Project Management
5 70 (13.28%) Service Delivery
6 63 (11.95%) Change Management
6 63 (11.95%) ITIL V3
7 60 (11.39%) Agile Software Development
8 54 (10.25%) Configuration Management
9 51 (9.68%) Incident Management
10 48 (9.11%) Problem Management
11 33 (6.26%) Migration
12 27 (5.12%) User Acceptance Testing
13 26 (4.93%) Business Analysis
13 26 (4.93%) Programme Management
14 24 (4.55%) GAP Analysis
15 20 (3.80%) Six Sigma
16 17 (3.23%) Release Management
17 16 (3.04%) Asset Management
17 16 (3.04%) Process Improvement
Programming Languages
1 70 (13.28%) JavaScript
2 34 (6.45%) PowerShell
3 26 (4.93%) SQL
4 23 (4.36%) Perl
5 11 (2.09%) C
5 11 (2.09%) Shell Script
6 10 (1.90%) Bash Shell
7 8 (1.52%) VBScript
8 7 (1.33%) Korn
9 5 (0.95%) C#
9 5 (0.95%) Java
9 5 (0.95%) PL/SQL
10 4 (0.76%) Python
10 4 (0.76%) Ruby
11 2 (0.38%) Objective-C
11 2 (0.38%) PHP
12 1 (0.19%) VBA
Qualifications
1 71 (13.47%) ITIL Certification
2 46 (8.73%) Degree
3 39 (7.40%) Security Cleared
4 25 (4.74%) SC Cleared
5 16 (3.04%) PRINCE2 Certification
6 13 (2.47%) PMI Certification
7 10 (1.90%) ITIL Foundation Certificate
8 8 (1.52%) PMP
9 4 (0.76%) ISEB
10 3 (0.57%) BPSS Clearance
10 3 (0.57%) DV Cleared
11 2 (0.38%) BC Cleared
11 2 (0.38%) MCITP
11 2 (0.38%) MCTS
11 2 (0.38%) Microsoft Certification
12 1 (0.19%) Check Point Certification
12 1 (0.19%) Cisco Certification
12 1 (0.19%) MCP
12 1 (0.19%) MCSA
12 1 (0.19%) MCSE
Quality Assurance & Compliance
1 29 (5.50%) SLA
2 11 (2.09%) COBIT
3 6 (1.14%) QA
4 5 (0.95%) PCI DSS
5 3 (0.57%) Data Quality
5 3 (0.57%) Disclosure Scotland
6 2 (0.38%) ISO 9001
7 1 (0.19%) MiFID
7 1 (0.19%) WCAG
System Software
1 59 (11.20%) Active Directory
2 40 (7.59%) VMware Infrastructure
3 13 (2.47%) vSphere
4 7 (1.33%) Microsoft App-V
4 7 (1.33%) Virtual Machines
4 7 (1.33%) VMware ESXi
4 7 (1.33%) VMware Workstation
5 6 (1.14%) XenApp
6 5 (0.95%) BitLocker
6 5 (0.95%) vCloud
7 4 (0.76%) XenDesktop
8 3 (0.57%) NFS
8 3 (0.57%) Veritas Cluster Server
9 2 (0.38%) Squid
10 1 (0.19%) Hyper-V
Systems Management
1 27 (5.12%) SCCM
2 21 (3.98%) SCOM
3 10 (1.90%) Ansible
3 10 (1.90%) Puppet
4 6 (1.14%) WSUS
5 5 (0.95%) Perfmon
6 3 (0.57%) Casper Suite
6 3 (0.57%) EMC NetWorker
6 3 (0.57%) EMC VPLEX
6 3 (0.57%) Nagios
6 3 (0.57%) Norton AntiVirus
6 3 (0.57%) Symantec Enterprise Vault
6 3 (0.57%) Tivoli
7 2 (0.38%) DatAdvantage
7 2 (0.38%) Netcool
7 2 (0.38%) Netcool/OMNIbus
7 2 (0.38%) Netcool/Webtop
7 2 (0.38%) ServiceCenter
7 2 (0.38%) ZABBIX
8 1 (0.19%) Zenoss
Vendors
1 204 (38.71%) ServiceNow
2 103 (19.54%) Microsoft
3 77 (14.61%) Remedy
4 59 (11.20%) BMC
5 43 (8.16%) VMware
6 25 (4.74%) LANDesk
7 23 (4.36%) HP
8 16 (3.04%) Oracle
9 14 (2.66%) IBM
10 10 (1.90%) Cisco
11 9 (1.71%) Citrix
12 8 (1.52%) Symantec
13 7 (1.33%) EMC
13 7 (1.33%) SAP
14 6 (1.14%) CA
14 6 (1.14%) Google
14 6 (1.14%) Sun
15 5 (0.95%) Altiris
15 5 (0.95%) Lumension
15 5 (0.95%) TOWER Software
London
iKas International
Rate: £550 - £600 per day
Posted: 14 hours ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 2 days ago
London
EMBS Ltd
Rate: To £55k - £65k (pro rata) - 3-6 month FTC
Posted: 3 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 2 days ago
South West London
Nationwide People Ltd
Rate: £138 Per Day £138.84 Ltd Co. basis
Posted: 2 days ago
City, London
Thebes IT
Rate: £550 - £600 per day
Posted: 3 days ago
London
Bankside Recruitment Ltd
Rate: £400 - £600 per day
Posted: 7 days ago
London
IBS Consulting
Posted: 15 days ago
London
IQ Public Sector
Rate: £250 - £300 per day
Posted: 3 days ago