The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 188 228 296
Rank change year-on-year
+40 +68
Contract jobs citing ITSM 286 219 136
As % of all contract IT jobs located in London 1.29% 0.93% 0.58%
As % of the Processes & Methodologies category 1.51% 1.14% 0.71%
Number of daily rates quoted 231 154 92
Median daily rate £475 £406 £400
Median daily rate % change year-on-year
+16.92% +1.56%
90% offered a daily rate of more than £213 £250 £246
10% offered a daily rate of more than £575 £575 £570
UK excluding London median daily rate £365 £375 £386
% change year-on-year
-2.66% -2.91%
Number of hourly rates quoted 2 4 1
Median hourly rate £63.75 £17.98 £19.00
Median hourly rate % change year-on-year
+254.56% -5.36%
UK excluding London median hourly rate £19.70 £19.26 £16.25
% change year-on-year
+2.28% +18.52%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18899 19269 19282
As % of all contract IT jobs located in London 85.37% 81.80% 81.58%
Number of daily rates quoted 13645 13773 13493
Median daily rate £475 £450 £440
Median daily rate % change year-on-year
+5.55% +2.27%
90% offered a daily rate of more than £325 £305 £300
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 141 233 235
Median hourly rate £25.69 £21.50 £20.16
Median hourly rate % change year-on-year
+19.48% +6.64%
90% offered a hourly rate of more than £12.50 £13.17 £14.00
10% offered a hourly rate of more than £50.00 £65.00 £53.50
UK excluding London median hourly rate £30.00 £30.00 £27.00
% change year-on-year
- +11.11%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 29 July 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 29 July 2016.

ITSM Hourly Rate Histogram in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +47 39 £375 - 17
Hayes +1 9 £350 -2.77%
Docklands, London +15 2 £575 +4.54%
Canary Wharf - 2 £553 -
Bromley - 2 £438 -
Uxbridge +3 1 - -
Wembley - 1 £295 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 29 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 387 (71.80%) ITIL
2 353 (65.49%) Service Management
3 208 (38.59%) ServiceNow
4 126 (23.38%) Finance
5 105 (19.48%) Microsoft
6 90 (16.70%) Remedy
6 90 (16.70%) Remedy ITSM
7 84 (15.58%) Project Management
7 84 (15.58%) Stakeholder Management
8 76 (14.10%) MS Excel
9 71 (13.17%) JavaScript
10 70 (12.99%) ITIL V3
11 69 (12.80%) ITIL Certification
12 67 (12.43%) Analytical Skills
13 65 (12.06%) Windows
13 65 (12.06%) Service Delivery
14 61 (11.32%) HTML
15 60 (11.13%) CSS
16 58 (10.76%) Configuration Management
16 58 (10.76%) Change Management
16 58 (10.76%) Active Directory
17 57 (10.58%) XML
18 56 (10.39%) BMC
19 53 (9.83%) Agile Software Development
20 52 (9.65%) Incident Management
21 47 (8.72%) Degree
22 45 (8.35%) SharePoint
22 45 (8.35%) Problem Management
23 44 (8.16%) Security Cleared
24 42 (7.79%) CMDB

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (8.35%) SharePoint
2 39 (7.24%) CMS
3 14 (2.60%) SharePoint 2010
4 9 (1.67%) Apache
5 5 (0.93%) WebSphere
5 5 (0.93%) WebSphere Application Server
6 4 (0.74%) Skype for Business
6 4 (0.74%) Tomcat
7 2 (0.37%) Blackberry Enterprise Server
7 2 (0.37%) GlassFish
7 2 (0.37%) IBM Notes
7 2 (0.37%) IIS
7 2 (0.37%) JBoss
7 2 (0.37%) MS Exchange
7 2 (0.37%) Oracle Application Server
7 2 (0.37%) Oracle HTTP Server
8 1 (0.19%) Confluence
8 1 (0.19%) Exchange Server 2010
8 1 (0.19%) Exchange Server 2013
8 1 (0.19%) OpenStack
Applications
1 76 (14.10%) MS Excel
2 41 (7.61%) MS Office
3 15 (2.78%) MS PowerPoint
4 2 (0.37%) S-PLUS
5 1 (0.19%) MS Visio
Business Applications
1 90 (16.70%) Remedy ITSM
2 3 (0.56%) assyst
3 2 (0.37%) Dynamics GP
4 1 (0.19%) Dynamics CRM
4 1 (0.19%) Oracle Applications
4 1 (0.19%) Oracle Procure-to-Pay
4 1 (0.19%) SAP ERP
Cloud Services
1 10 (1.86%) Microsoft Azure
1 10 (1.86%) SaaS
2 5 (0.93%) Cloud Computing
3 4 (0.74%) Amazon AWS
4 3 (0.56%) Office 365
5 2 (0.37%) Google Apps
5 2 (0.37%) Rackspace Cloud
6 1 (0.19%) IaaS
Communications & Networking
1 28 (5.19%) DNS
2 21 (3.90%) VPN
3 20 (3.71%) TCP/IP
4 16 (2.97%) DHCP
5 15 (2.78%) HTTP
5 15 (2.78%) LDAP
6 14 (2.60%) Remote Desktop
7 7 (1.30%) Firewall
7 7 (1.30%) SSL
8 4 (0.74%) Internet
8 4 (0.74%) SNMP
8 4 (0.74%) Wi-Fi
9 2 (0.37%) Intranet
9 2 (0.37%) IPsec
9 2 (0.37%) LAN
9 2 (0.37%) NAS
9 2 (0.37%) NetScaler
9 2 (0.37%) WAN
10 1 (0.19%) POP3
10 1 (0.19%) SMTP
Database & Business Intelligence
1 25 (4.64%) SQL Server
2 8 (1.48%) MySQL
2 8 (1.48%) SQL Server Reporting Services
3 5 (0.93%) Oracle Database
4 3 (0.56%) DB2
4 3 (0.56%) Relational Database
4 3 (0.56%) SQL Server 2012
4 3 (0.56%) SQL Server Integration Services
5 2 (0.37%) Big Data
5 2 (0.37%) BusinessObjects
5 2 (0.37%) Crystal Reports
5 2 (0.37%) Data Mining
5 2 (0.37%) Pentaho
6 1 (0.19%) Oracle Reports
6 1 (0.19%) PowerCenter
Development Applications
1 11 (2.04%) JIRA
2 5 (0.93%) InstallShield
2 5 (0.93%) MSI
2 5 (0.93%) WinDbg
3 4 (0.74%) Jenkins
3 4 (0.74%) Team Foundation Server
4 2 (0.37%) Eclipse
4 2 (0.37%) Git (software)
4 2 (0.37%) Hudson
4 2 (0.37%) Mercurial
5 1 (0.19%) Talend Open Studio
General
1 126 (23.38%) Finance
2 30 (5.57%) Financial Institution
3 27 (5.01%) Banking
4 24 (4.45%) Retail
5 19 (3.53%) Pharmaceutical
5 19 (3.53%) Telecoms
6 13 (2.41%) Legal
7 10 (1.86%) Manufacturing
8 9 (1.67%) Investment Banking
9 7 (1.30%) Japanese Language
10 5 (0.93%) Advertising
10 5 (0.93%) French Language
10 5 (0.93%) Law
11 4 (0.74%) German Language
11 4 (0.74%) Marketing
12 2 (0.37%) Billing
12 2 (0.37%) Corporate Banking
12 2 (0.37%) General Ledger
12 2 (0.37%) Italian Language
12 2 (0.37%) Local Government
Job Titles
1 127 (23.56%) Analyst
2 75 (13.91%) Developer
3 59 (10.95%) Business Analyst
3 59 (10.95%) Service Manager
3 59 (10.95%) ServiceNow Developer
4 47 (8.72%) Consultant
5 43 (7.98%) Service Analyst
6 36 (6.68%) Architect
7 30 (5.57%) ITIL Manager
8 29 (5.38%) Administrator
8 29 (5.38%) IT Manager
9 23 (4.27%) Project Manager
10 22 (4.08%) Management Consultant
11 21 (3.90%) ITSM Analyst
11 21 (3.90%) Service Management Consultant
12 20 (3.71%) Delivery Manager
13 18 (3.34%) IT Services Manager
14 17 (3.15%) Service Desk Analyst
15 16 (2.97%) Services Delivery Manager
16 14 (2.60%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 61 (11.32%) HTML
2 60 (11.13%) CSS
3 57 (10.58%) XML
4 41 (7.61%) Web Services
5 17 (3.15%) Middleware
6 16 (2.97%) Ajax
7 13 (2.41%) HTML5
8 12 (2.23%) SOAP
9 9 (1.67%) .NET
10 7 (1.30%) AngularJS
10 7 (1.30%) ASP.NET
11 6 (1.11%) REST
12 4 (0.74%) XHTML
13 2 (0.37%) COM
13 2 (0.37%) FpML
13 2 (0.37%) J2EE
13 2 (0.37%) jQuery
13 2 (0.37%) JSON
13 2 (0.37%) LAMP
13 2 (0.37%) Twitter Bootstrap
Miscellaneous
1 67 (12.43%) Analytical Skills
2 42 (7.79%) CMDB
3 36 (6.68%) Management Information System
4 28 (5.19%) Data Centre
5 17 (3.15%) Virtual Team
6 14 (2.60%) Hedge funds
7 13 (2.41%) User Experience
8 9 (1.67%) PMI
9 7 (1.30%) PKI
10 6 (1.11%) Clustering
10 6 (1.11%) Computer Science
11 5 (0.93%) Enterprise Software
11 5 (0.93%) FMCG
12 4 (0.74%) Blackberry
12 4 (0.74%) Data Structures
12 4 (0.74%) Fintech
12 4 (0.74%) NHS
13 3 (0.56%) Replication
13 3 (0.56%) Statistics
14 2 (0.37%) Smartphone
Operating Systems
1 65 (12.06%) Windows
2 31 (5.75%) Windows Server
3 30 (5.57%) Unix
4 27 (5.01%) Linux
5 19 (3.53%) Windows Server 2008
6 16 (2.97%) Mac OS X
7 13 (2.41%) Solaris
7 13 (2.41%) Windows 7
7 13 (2.41%) Windows Server 2012
8 11 (2.04%) AIX
9 9 (1.67%) Red Hat Enterprise Linux
10 8 (1.48%) SUSE
11 7 (1.30%) Oracle Linux
12 5 (0.93%) Apple iOS
12 5 (0.93%) SUSE Linux Enterprise Server
12 5 (0.93%) Windows Server 2003
13 3 (0.56%) Android
14 2 (0.37%) Windows 8
15 1 (0.19%) Mac OS
15 1 (0.19%) Windows 2000 Server
Processes & Methodologies
1 387 (71.80%) ITIL
2 353 (65.49%) Service Management
3 84 (15.58%) Project Management
3 84 (15.58%) Stakeholder Management
4 70 (12.99%) ITIL V3
5 65 (12.06%) Service Delivery
6 58 (10.76%) Change Management
6 58 (10.76%) Configuration Management
7 53 (9.83%) Agile Software Development
8 52 (9.65%) Incident Management
9 45 (8.35%) Problem Management
10 39 (7.24%) Migration
11 28 (5.19%) User Acceptance Testing
12 27 (5.01%) Business Analysis
13 25 (4.64%) GAP Analysis
14 23 (4.27%) Programme Management
15 20 (3.71%) Asset Management
16 18 (3.34%) PRINCE2
16 18 (3.34%) Process Improvement
16 18 (3.34%) SDLC
Programming Languages
1 71 (13.17%) JavaScript
2 31 (5.75%) SQL
3 29 (5.38%) PowerShell
4 26 (4.82%) Perl
5 13 (2.41%) Shell Script
6 12 (2.23%) C
7 11 (2.04%) Bash Shell
7 11 (2.04%) Java
8 7 (1.30%) C#
9 6 (1.11%) Korn
9 6 (1.11%) VBScript
10 5 (0.93%) PL/SQL
11 4 (0.74%) PHP
11 4 (0.74%) Python
11 4 (0.74%) Ruby
12 2 (0.37%) C++
12 2 (0.37%) Objective-C
13 1 (0.19%) VB
Qualifications
1 69 (12.80%) ITIL Certification
2 47 (8.72%) Degree
3 44 (8.16%) Security Cleared
4 33 (6.12%) SC Cleared
5 18 (3.34%) PMI Certification
6 12 (2.23%) PRINCE2 Certification
7 11 (2.04%) ITIL Foundation Certificate
8 9 (1.67%) PMP
9 5 (0.93%) Microsoft Certification
10 4 (0.74%) BPSS Clearance
10 4 (0.74%) ISEB
11 3 (0.56%) BC Cleared
11 3 (0.56%) DV Cleared
11 3 (0.56%) MCSE
12 2 (0.37%) MCITP
12 2 (0.37%) MCP
12 2 (0.37%) MCTS
13 1 (0.19%) CISSP
13 1 (0.19%) MCSA
13 1 (0.19%) MCSD
Quality Assurance & Compliance
1 34 (6.31%) SLA
2 15 (2.78%) COBIT
3 5 (0.93%) QA
3 5 (0.93%) WCAG
4 4 (0.74%) Disclosure Scotland
5 3 (0.56%) PCI DSS
6 2 (0.37%) Data Quality
6 2 (0.37%) GxP
6 2 (0.37%) ISO 9001
7 1 (0.19%) MiFID
System Software
1 58 (10.76%) Active Directory
2 36 (6.68%) VMware Infrastructure
3 9 (1.67%) vSphere
4 7 (1.30%) VMware Workstation
5 6 (1.11%) Virtual Machines
5 6 (1.11%) VMware ESXi
6 5 (0.93%) BitLocker
6 5 (0.93%) Microsoft App-V
7 4 (0.74%) Hyper-V
7 4 (0.74%) XenApp
8 3 (0.56%) Terminal Services
8 3 (0.56%) Veritas Cluster Server
9 2 (0.37%) Squid
9 2 (0.37%) vCloud
9 2 (0.37%) XenDesktop
10 1 (0.19%) Virtual Desktop
Systems Management
1 27 (5.01%) SCCM
2 25 (4.64%) SCOM
3 10 (1.86%) Ansible
3 10 (1.86%) Puppet
4 6 (1.11%) WSUS
5 5 (0.93%) Perfmon
6 3 (0.56%) Microsoft Clustering
6 3 (0.56%) Nagios
6 3 (0.56%) OpenView
6 3 (0.56%) Tivoli
7 2 (0.37%) DatAdvantage
7 2 (0.37%) EMC NetWorker
7 2 (0.37%) Netcool
7 2 (0.37%) Netcool/OMNIbus
7 2 (0.37%) Netcool/Webtop
7 2 (0.37%) Opscode Chef
7 2 (0.37%) Salt
7 2 (0.37%) ServiceCenter
7 2 (0.37%) ZABBIX
8 1 (0.19%) SnapMirror
Vendors
1 208 (38.59%) ServiceNow
2 105 (19.48%) Microsoft
3 90 (16.70%) Remedy
4 56 (10.39%) BMC
5 39 (7.24%) VMware
6 30 (5.57%) HP
7 23 (4.27%) LANDesk
8 17 (3.15%) IBM
9 15 (2.78%) Oracle
10 10 (1.86%) Citrix
11 7 (1.30%) SAP
11 7 (1.30%) Sun
11 7 (1.30%) Symantec
12 6 (1.11%) CA
12 6 (1.11%) Google
13 5 (0.93%) Altiris
13 5 (0.93%) Cisco
13 5 (0.93%) Intel Security
13 5 (0.93%) Lumension
13 5 (0.93%) Red Hat
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Rate: £400 - £450 per day
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