The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 9 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 219 184 275
Rank change year-on-year
-35 +91
Contract jobs citing ITSM 223 291 157
As % of all contract IT jobs located in London 1.04% 1.29% 0.67%
As % of the Processes & Methodologies category 1.22% 1.54% 0.83%
Number of daily rates quoted 161 185 104
Median daily rate £450 £475 £400
Median daily rate % change year-on-year
-5.26% +18.75%
90% offered a daily rate of more than £298 £300 £225
10% offered a daily rate of more than £550 £600 £550
UK excluding London median daily rate £335 £400 £405
% change year-on-year
-16.25% -1.23%
Number of hourly rates quoted 2 5 5
Median hourly rate £16.00 £21.98 £14.04
Median hourly rate % change year-on-year
-27.18% +56.51%
UK excluding London median hourly rate £11.16 £18.05 £15.00
% change year-on-year
-38.18% +20.33%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18213 18867 18977
As % of all contract IT jobs located in London 84.83% 83.63% 80.72%
Number of daily rates quoted 13130 13470 13994
Median daily rate £485 £463 £450
Median daily rate % change year-on-year
+4.86% +2.77%
90% offered a daily rate of more than £340 £325 £300
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 196 226 250
Median hourly rate £25.00 £23.00 £22.50
Median hourly rate % change year-on-year
+8.69% +2.22%
90% offered a hourly rate of more than £13.00 £12.50 £11.65
10% offered a hourly rate of more than £50.00 £50.00 £53.20
UK excluding London median hourly rate £30.25 £34.00 £25.00
% change year-on-year
-11.02% +36.00%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 9 December 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -19 26 £363 -18.99% 7
Canary Wharf +5 7 £350 -20.00%
Croydon -16 4 £600 +39.53% 2
Kingston Upon Thames +1 1 £375 -18.47%
Hendon - 1 £204 -
Bromley - 1 £500 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 9 December 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 345 (68.73%) Service Management
2 330 (65.74%) ITIL
3 223 (44.42%) ServiceNow
4 120 (23.90%) JavaScript
5 91 (18.13%) HTML
6 89 (17.73%) Finance
7 85 (16.93%) XML
8 78 (15.54%) CSS
9 74 (14.74%) Microsoft
10 73 (14.54%) ITIL V3
11 70 (13.94%) CMS
11 70 (13.94%) Remedy
11 70 (13.94%) Remedy ITSM
12 66 (13.15%) CMDB
13 62 (12.35%) Agile Software Development
14 61 (12.15%) Project Management
14 61 (12.15%) Workflow
15 56 (11.16%) Configuration Management
15 56 (11.16%) Web Services
16 55 (10.96%) Security Cleared
17 51 (10.16%) Stakeholder Management
18 50 (9.96%) Windows
19 49 (9.76%) MS Excel
19 49 (9.76%) Service Delivery
20 47 (9.36%) Asset Management
21 44 (8.76%) Ajax
22 42 (8.37%) Degree
22 42 (8.37%) Active Directory
23 40 (7.97%) SC Cleared
24 39 (7.77%) Retail

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (13.94%) CMS
2 34 (6.77%) SharePoint
3 8 (1.59%) SharePoint 2010
4 6 (1.20%) Skype for Business
5 5 (1.00%) WebSphere
6 4 (0.80%) Oracle Workflow
7 3 (0.60%) MS Exchange
7 3 (0.60%) Oracle SOA Suite
7 3 (0.60%) WebSphere Application Server
8 2 (0.40%) Blackberry Enterprise Server
8 2 (0.40%) Confluence
8 2 (0.40%) Exchange Server 2010
8 2 (0.40%) IBM Notes
8 2 (0.40%) IIS
8 2 (0.40%) Liferay
9 1 (0.20%) BizTalk Server
9 1 (0.20%) FileNet
9 1 (0.20%) LiveCycle
9 1 (0.20%) SAP Portal
9 1 (0.20%) SAS
Applications
1 49 (9.76%) MS Excel
2 36 (7.17%) MS Office
3 10 (1.99%) MS PowerPoint
4 1 (0.20%) Spreadsheet
Business Applications
1 70 (13.94%) Remedy ITSM
2 4 (0.80%) SAP ERP
3 3 (0.60%) assyst
3 3 (0.60%) SAP HR
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) Oracle BPM
4 1 (0.20%) SAP Business ByDesign
Cloud Services
1 29 (5.78%) SaaS
2 10 (1.99%) PaaS
3 9 (1.79%) IaaS
4 8 (1.59%) Microsoft Azure
5 7 (1.39%) Cloud Computing
5 7 (1.39%) Office 365
6 2 (0.40%) Amazon AWS
6 2 (0.40%) G Suite
6 2 (0.40%) Google Drive
6 2 (0.40%) OneDrive
6 2 (0.40%) Rackspace Cloud
7 1 (0.20%) Mimecast
7 1 (0.20%) Yammer
Communications & Networking
1 24 (4.78%) DNS
2 16 (3.19%) DHCP
3 15 (2.99%) LDAP
4 14 (2.79%) LAN
5 13 (2.59%) Firewall
5 13 (2.59%) VPN
6 12 (2.39%) WAN
7 11 (2.19%) Remote Desktop
7 11 (2.19%) TCP/IP
8 6 (1.20%) HTTP
9 5 (1.00%) SSL
10 4 (0.80%) VoIP
11 3 (0.60%) SAN
11 3 (0.60%) SSH
12 2 (0.40%) Cisco IOS
12 2 (0.40%) Internet
12 2 (0.40%) IPsec
12 2 (0.40%) SNMP
12 2 (0.40%) Wi-Fi
13 1 (0.20%) Ethernet
Database & Business Intelligence
1 27 (5.38%) SQL Server
2 12 (2.39%) SQL Server Reporting Services
3 11 (2.19%) Oracle Database
4 7 (1.39%) Data Warehouse
5 3 (0.60%) DB2
5 3 (0.60%) Enterprise Data Warehouse
5 3 (0.60%) MySQL
5 3 (0.60%) Oracle Database 11g
5 3 (0.60%) Pentaho
5 3 (0.60%) SQL Server Integration Services
6 2 (0.40%) Relational Database
7 1 (0.20%) BusinessObjects
7 1 (0.20%) BusinessObjects Dashboards
7 1 (0.20%) BusinessObjects Web Intelligence
7 1 (0.20%) BusinessObjects XI
7 1 (0.20%) FileMaker
7 1 (0.20%) Power BI
7 1 (0.20%) PowerCenter
7 1 (0.20%) SQL Server 2012
7 1 (0.20%) SQL Server 2014
Development Applications
1 9 (1.79%) JIRA
2 3 (0.60%) Team Foundation Server
3 2 (0.40%) MSI
4 1 (0.20%) Jenkins
General
1 89 (17.73%) Finance
2 39 (7.77%) Retail
3 32 (6.37%) Banking
4 27 (5.38%) Pharmaceutical
5 21 (4.18%) Manufacturing
6 10 (1.99%) Legal
7 7 (1.39%) Japanese Language
7 7 (1.39%) Telecoms
8 6 (1.20%) Financial Institution
9 5 (1.00%) Law
9 5 (1.00%) Marketing
10 4 (0.80%) Investment Banking
11 3 (0.60%) German Language
12 2 (0.40%) Front Office
12 2 (0.40%) Retail Banking
13 1 (0.20%) French Language
13 1 (0.20%) Games
13 1 (0.20%) Spanish Language
Job Titles
1 133 (26.49%) Developer
2 109 (21.71%) Analyst
3 102 (20.32%) ServiceNow Developer
4 40 (7.97%) Consultant
4 40 (7.97%) Service Analyst
5 37 (7.37%) Business Analyst
6 33 (6.57%) Service Manager
7 30 (5.98%) Administrator
8 26 (5.18%) Project Manager
9 25 (4.98%) ITSM Analyst
10 22 (4.38%) Architect
11 19 (3.78%) Service Desk Analyst
12 16 (3.19%) IT Analyst
12 16 (3.19%) Systems Administrator
13 12 (2.39%) Services Delivery Manager
14 11 (2.19%) 1st Line Service Desk Analyst
14 11 (2.19%) Delivery Manager
14 11 (2.19%) IT Manager
14 11 (2.19%) ServiceNow Consultant
15 10 (1.99%) Designer
Libraries, Frameworks & Software Standards
1 91 (18.13%) HTML
2 85 (16.93%) XML
3 78 (15.54%) CSS
4 56 (11.16%) Web Services
5 44 (8.76%) Ajax
6 25 (4.98%) HTML5
7 24 (4.78%) SOAP
8 22 (4.38%) XHTML
9 20 (3.98%) REST
10 16 (3.19%) AngularJS
10 16 (3.19%) JSON
11 15 (2.99%) Middleware
11 15 (2.99%) XSL
12 14 (2.79%) XML Schema
13 6 (1.20%) .NET
13 6 (1.20%) Twitter Bootstrap
14 5 (1.00%) jQuery
14 5 (1.00%) Node.js
15 4 (0.80%) ASP.NET
16 3 (0.60%) Web Dynpro
Miscellaneous
1 66 (13.15%) CMDB
2 32 (6.37%) Analytical Skills
3 23 (4.58%) Data Centre
4 16 (3.19%) Management Information System
5 12 (2.39%) User Experience
6 10 (1.99%) Computer Science
6 10 (1.99%) Virtual Team
7 6 (1.20%) Clustering
8 5 (1.00%) PMI
9 4 (0.80%) Blackberry
9 4 (0.80%) Hedge funds
9 4 (0.80%) NHS
9 4 (0.80%) Smartphone
10 3 (0.60%) Data Integration
10 3 (0.60%) FMCG
10 3 (0.60%) Statistics
11 2 (0.40%) Data Extraction
11 2 (0.40%) iPad
11 2 (0.40%) iPhone
11 2 (0.40%) Video Conferencing
Operating Systems
1 50 (9.96%) Windows
2 36 (7.17%) Linux
3 29 (5.78%) Unix
4 16 (3.19%) Windows Server
4 16 (3.19%) Windows Server 2008
5 13 (2.59%) Windows Server 2012
6 12 (2.39%) AIX
6 12 (2.39%) Mac OS X
7 9 (1.79%) Solaris
7 9 (1.79%) SUSE
8 7 (1.39%) Oracle Linux
8 7 (1.39%) Red Hat Enterprise Linux
9 6 (1.20%) Android
9 6 (1.20%) Apple iOS
9 6 (1.20%) SUSE Linux Enterprise Server
9 6 (1.20%) Windows 7
10 4 (0.80%) Windows 10
11 3 (0.60%) Windows Server 2003
12 2 (0.40%) Mac OS
13 1 (0.20%) Windows 8
Processes & Methodologies
1 345 (68.73%) Service Management
2 330 (65.74%) ITIL
3 73 (14.54%) ITIL V3
4 62 (12.35%) Agile Software Development
5 61 (12.15%) Project Management
5 61 (12.15%) Workflow
6 56 (11.16%) Configuration Management
7 51 (10.16%) Stakeholder Management
8 49 (9.76%) Service Delivery
9 47 (9.36%) Asset Management
10 39 (7.77%) SDLC
11 34 (6.77%) Incident Management
12 29 (5.78%) Change Management
12 29 (5.78%) Problem Management
13 27 (5.38%) Migration
14 25 (4.98%) Web Development
15 23 (4.58%) Technical Architecture
16 22 (4.38%) GAP Analysis
16 22 (4.38%) Process Improvement
16 22 (4.38%) Service Design
Programming Languages
1 120 (23.90%) JavaScript
2 28 (5.58%) Java
3 22 (4.38%) SQL
4 19 (3.78%) Perl
5 14 (2.79%) PowerShell
6 13 (2.59%) Bash Shell
7 10 (1.99%) C
8 7 (1.39%) Korn
9 6 (1.20%) C#
10 5 (1.00%) Shell Script
11 4 (0.80%) PHP
11 4 (0.80%) Python
11 4 (0.80%) Ruby
12 3 (0.60%) ABAP
12 3 (0.60%) VB
13 2 (0.40%) C++
13 2 (0.40%) PL/SQL
14 1 (0.20%) ECMAScript
14 1 (0.20%) VB6
14 1 (0.20%) VBA
Qualifications
1 55 (10.96%) Security Cleared
2 42 (8.37%) Degree
3 40 (7.97%) SC Cleared
4 30 (5.98%) ITIL Certification
5 14 (2.79%) ITIL Foundation Certificate
6 12 (2.39%) ISEB
7 9 (1.79%) Microsoft Certification
7 9 (1.79%) PMI Certification
8 8 (1.59%) PMP
9 5 (1.00%) BC Cleared
9 5 (1.00%) BPSS Clearance
9 5 (1.00%) CISM
9 5 (1.00%) CISSP
9 5 (1.00%) DV Cleared
9 5 (1.00%) ISTQB
9 5 (1.00%) ISTQB Advanced Certification
10 4 (0.80%) CISA
10 4 (0.80%) MCSE
11 3 (0.60%) CTC Cleared
11 3 (0.60%) EXIN
Quality Assurance & Compliance
1 22 (4.38%) SLA
2 7 (1.39%) COBIT
3 4 (0.80%) WCAG
4 3 (0.60%) ISO 9001
4 3 (0.60%) PCI DSS
4 3 (0.60%) QA
5 2 (0.40%) Disclosure Scotland
5 2 (0.40%) GxP
5 2 (0.40%) PMBOK
6 1 (0.20%) Data Quality
6 1 (0.20%) ISO/IEC 17799
6 1 (0.20%) ISO/IEC 27001
6 1 (0.20%) ISO22301
6 1 (0.20%) Sarbanes-Oxley
System Software
1 42 (8.37%) Active Directory
2 12 (2.39%) VMware Infrastructure
3 7 (1.39%) Virtual Machines
3 7 (1.39%) vSphere
4 6 (1.20%) VMware ESXi
5 5 (1.00%) Hyper-V
6 4 (0.80%) Terminal Services
7 3 (0.60%) XenApp
8 2 (0.40%) Microsoft App-V
8 2 (0.40%) Tivoli Directory Server
8 2 (0.40%) Veritas Cluster Server
9 1 (0.20%) NFS
9 1 (0.20%) Virtual Desktop
Systems Management
1 17 (3.39%) SCCM
2 12 (2.39%) Puppet
2 12 (2.39%) SCOM
3 10 (1.99%) Ansible
4 4 (0.80%) Microsoft Clustering
4 4 (0.80%) OpenView
5 3 (0.60%) Tivoli
6 2 (0.40%) AirWatch
6 2 (0.40%) FlexNet
6 2 (0.40%) Microsoft Intune
6 2 (0.40%) Nagios
6 2 (0.40%) Norton AntiVirus
6 2 (0.40%) Tivoli Identity Manager
7 1 (0.20%) HP Quality Center
7 1 (0.20%) NetBackup
7 1 (0.20%) Opscode Chef
7 1 (0.20%) Salt
7 1 (0.20%) ServiceCenter
7 1 (0.20%) Terraform
7 1 (0.20%) WSUS
Vendors
1 223 (44.42%) ServiceNow
2 74 (14.74%) Microsoft
3 70 (13.94%) Remedy
4 37 (7.37%) BMC
5 32 (6.37%) HP
6 29 (5.78%) Oracle
7 20 (3.98%) IBM
8 19 (3.78%) VMware
9 14 (2.79%) SAP
10 12 (2.39%) LANDesk
11 9 (1.79%) Citrix
12 8 (1.59%) Google
12 8 (1.59%) Sun
13 4 (0.80%) Cisco
13 4 (0.80%) Dell
13 4 (0.80%) NetApp
13 4 (0.80%) PeopleSoft
14 3 (0.60%) Apple
14 3 (0.60%) Symantec
15 2 (0.40%) Cadence
Central London / West End
Complete Tech Limited
Rate: Up to £66,500 per annum + Outstanding Benefits
Posted: 4 hours ago
London
Thebes IT
Posted: 3 days ago
City, London
Thebes IT
Posted: 3 days ago
London
TEKsystems
Rate: £450 - £500 per annum
Posted: 3 days ago