The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 230 243 302
Rank change year-on-year
+13 +59
Contract jobs citing ITSM 180 165 78
As % of all contract IT jobs located in London 0.84% 0.74% 0.38%
As % of the Processes & Methodologies category 1.07% 0.94% 0.49%
Number of daily rates quoted 118 110 31
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£450 £425 £375
Average daily rate % change year-on-year
+5.88% +13.33%
90% offered a daily rate of more than £241 £275 £250
10% offered a daily rate of more than £550 £525 £640
UK excluding London average daily rate £350 £355 £388
% change year-on-year
-1.40% -8.38%
Number of hourly rates quoted 2 10 3
Average hourly rate £15.60 £15.00 £18.70
Average hourly rate % change year-on-year
+4.00% -19.78%
90% offered a hourly rate of more than £13.12 £13.00 £14.58
10% offered a hourly rate of more than £18.08 £18.20 £30.54
UK excluding London average hourly rate £15.82 £16.50 £14.00
% change year-on-year
-4.12% +17.85%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16791 17576 15878
As % of all contract IT jobs located in London 78.53% 78.45% 76.87%
Number of daily rates quoted 11824 12256 11182
Average daily rate £450 £433 £450
Average daily rate % change year-on-year
+4.04% -3.88%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 231 237 215
Average hourly rate £20.00 £23.50 £28.50
Average hourly rate % change year-on-year
-14.89% -17.54%
90% offered a hourly rate of more than £11.00 £13.50 £14.15
10% offered a hourly rate of more than £55.00 £57.50 £135.00
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 27 March 2015.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +1 46 £450 +5.88% 13
Docklands, London - - - -
Paddington - - - -
Chiswick - - - -
Chessington - - - - 3
Hounslow - - - -
Kingston Upon Thames - - - -
Twickenham - - - -
Uxbridge - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 27 March 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 256 (70.72%) ITIL
2 242 (66.85%) Service Management
3 105 (29.01%) Finance
4 95 (26.24%) Microsoft
5 81 (22.38%) Windows
6 75 (20.72%) ServiceNow
7 71 (19.61%) Remedy
7 71 (19.61%) Remedy ITSM
8 63 (17.40%) Project Management
9 57 (15.75%) Service Delivery
10 55 (15.19%) Degree
11 54 (14.92%) HTML
11 54 (14.92%) XML
11 54 (14.92%) HP
12 51 (14.09%) Security Cleared
13 47 (12.98%) Oracle
13 47 (12.98%) SC Cleared
14 46 (12.71%) CMDB
14 46 (12.71%) Incident Management
14 46 (12.71%) Active Directory
14 46 (12.71%) VMware
15 45 (12.43%) BMC
16 44 (12.15%) Web Services
17 42 (11.60%) SQL
18 39 (10.77%) SharePoint
19 38 (10.50%) Change Management
19 38 (10.50%) VMware Infrastructure
20 37 (10.22%) Configuration Management
20 37 (10.22%) UNIX
20 37 (10.22%) JavaScript

ITSM
Top Related IT Skills in London by Category

For the 6 months to 27 March 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 39 (10.77%) SharePoint
2 18 (4.97%) WebLogic
3 15 (4.14%) OpenStack
4 11 (3.04%) MS Exchange
5 7 (1.93%) Blackberry Enterprise Server
6 5 (1.38%) Tomcat
7 3 (0.83%) SharePoint 2010
7 3 (0.83%) IBM HTTP Server
7 3 (0.83%) WebSphere
7 3 (0.83%) CMS
7 3 (0.83%) IIS
7 3 (0.83%) Oracle HTTP Server
8 2 (0.55%) Oracle Workflow
8 2 (0.55%) Oracle Coherence
8 2 (0.55%) Exchange Server 2013
9 1 (0.28%) BizTalk Server
Applications
1 30 (8.29%) MS Office
2 13 (3.59%) MS Excel
3 3 (0.83%) MS Visio
3 3 (0.83%) MS PowerPoint
4 2 (0.55%) Acrobat
5 1 (0.28%) MS Project
Business Applications
1 71 (19.61%) Remedy ITSM
2 4 (1.10%) Oracle Retail
3 3 (0.83%) Remedy AR System
4 2 (0.55%) Oracle ERP
4 2 (0.55%) RMDS
4 2 (0.55%) assyst
5 1 (0.28%) SAP Oil and Gas
Cloud Services
1 12 (3.31%) Google Apps
2 9 (2.49%) SaaS
3 6 (1.66%) IaaS
4 1 (0.28%) PaaS
Communications & Networking
1 26 (7.18%) SAN
2 23 (6.35%) TCP/IP
3 19 (5.25%) LDAP
4 18 (4.97%) SSL
5 17 (4.70%) LAN
6 16 (4.42%) VPN
6 16 (4.42%) NAS
6 16 (4.42%) NetScaler
7 13 (3.59%) WAN
8 9 (2.49%) Wi-Fi
9 8 (2.21%) Wireless
9 8 (2.21%) MPLS
10 7 (1.93%) Firewall
10 7 (1.93%) DSL
11 6 (1.66%) BIG-IP
12 3 (0.83%) HTTP
13 2 (0.55%) SNMP
13 2 (0.55%) DNS
13 2 (0.55%) Ethernet
13 2 (0.55%) VoIP
Database & Business Intelligence
1 20 (5.52%) SQL Server
1 20 (5.52%) Oracle Database
2 16 (4.42%) Relational Database
3 12 (3.31%) RDBMS
4 6 (1.66%) Oracle Reports
4 6 (1.66%) Data Warehouse
4 6 (1.66%) Oracle Database 11g
5 4 (1.10%) Pentaho
5 4 (1.10%) Data Mining
5 4 (1.10%) VLDB
6 3 (0.83%) Crystal Reports
6 3 (0.83%) Hadoop
6 3 (0.83%) Big Data
7 2 (0.55%) MySQL
8 1 (0.28%) MongoDB
8 1 (0.28%) Oracle BI EE
8 1 (0.28%) SQL Server 2008
8 1 (0.28%) Spotfire
8 1 (0.28%) QlikView
Development Applications
1 18 (4.97%) Toad
2 15 (4.14%) ClearQuest
3 14 (3.87%) JIRA
4 13 (3.59%) Subversion
4 13 (3.59%) Eclipse
4 13 (3.59%) JUnit
5 12 (3.31%) ClearCase
6 9 (2.49%) Jenkins
7 8 (2.21%) Artifactory
7 8 (2.21%) Maven
7 8 (2.21%) Ant
8 3 (0.83%) Team Foundation Server
9 2 (0.55%) Lombardi
9 2 (0.55%) Oracle Forms
10 1 (0.28%) MSI
10 1 (0.28%) ERwin
General
1 105 (29.01%) Finance
2 35 (9.67%) Banking
3 14 (3.87%) Investment Banking
4 9 (2.49%) Telecoms
5 8 (2.21%) Retail
6 7 (1.93%) Legal
6 7 (1.93%) Spanish Language
7 5 (1.38%) Manufacturing
8 4 (1.10%) International Banking
9 3 (0.83%) Retail Banking
9 3 (0.83%) Billing
9 3 (0.83%) Front Office
9 3 (0.83%) Games
10 2 (0.55%) Publishing
11 1 (0.28%) Marketing
11 1 (0.28%) Electronics
11 1 (0.28%) Pharmaceutical
11 1 (0.28%) Financial Institution
11 1 (0.28%) Advertising
Job Titles
1 68 (18.78%) Developer
2 65 (17.96%) Analyst
3 48 (13.26%) Consultant
4 43 (11.88%) Service Manager
5 30 (8.29%) ServiceNow Developer
6 23 (6.35%) ServiceNow Consultant
6 23 (6.35%) Service Analyst
7 19 (5.25%) Project Manager
8 18 (4.97%) Senior Developer
8 18 (4.97%) Technical Consultant
9 17 (4.70%) Senior Consultant
9 17 (4.70%) ITSM Consultant
10 16 (4.42%) Technical Developer
10 16 (4.42%) Senior Technical Consultant
11 15 (4.14%) IT Services Manager
12 14 (3.87%) Delivery Manager
12 14 (3.87%) Services Delivery Manager
12 14 (3.87%) Administrator
12 14 (3.87%) Business Analyst
13 13 (3.59%) Architect
Libraries, Frameworks & Software Standards
1 54 (14.92%) HTML
1 54 (14.92%) XML
2 44 (12.15%) Web Services
3 33 (9.12%) CSS
4 28 (7.73%) Middleware
5 26 (7.18%) Ajax
6 17 (4.70%) J2EE
6 17 (4.70%) SOAP
7 15 (4.14%) COM
8 14 (3.87%) Servlets
9 13 (3.59%) JSP
9 13 (3.59%) Struts
9 13 (3.59%) Hibernate
9 13 (3.59%) Spring
10 9 (2.49%) Apache CXF
11 7 (1.93%) .NET
12 6 (1.66%) XHTML
13 3 (0.83%) ASP.NET
13 3 (0.83%) SailPoint
13 3 (0.83%) Drools
Miscellaneous
1 46 (12.71%) CMDB
2 36 (9.94%) Analytical Skills
3 29 (8.01%) Management Information System
4 21 (5.80%) Computer Science
5 16 (4.42%) Replication
6 12 (3.31%) Thin Client
6 12 (3.31%) Fat Client
7 10 (2.76%) Blackberry
7 10 (2.76%) Clustering
8 5 (1.38%) Enterprise Software
9 4 (1.10%) Video Conferencing
10 3 (0.83%) PKI
10 3 (0.83%) Derivative
10 3 (0.83%) Fixed Income
10 3 (0.83%) N-Tier
10 3 (0.83%) PMI
10 3 (0.83%) Open Source
10 3 (0.83%) iPad
11 2 (0.55%) Hedge funds
11 2 (0.55%) SWIFT
Operating Systems
1 81 (22.38%) Windows
2 37 (10.22%) UNIX
3 25 (6.91%) Linux
4 20 (5.52%) Windows Server 2008
5 15 (4.14%) Solaris
6 13 (3.59%) AIX
6 13 (3.59%) Red Hat Enterprise Linux
7 12 (3.31%) Windows 7
8 9 (2.49%) Apple iOS
8 9 (2.49%) Mac OS
8 9 (2.49%) Windows Server 2012
8 9 (2.49%) Android
9 8 (2.21%) SUSE Linux Enterprise Server
9 8 (2.21%) Oracle Linux
9 8 (2.21%) Windows Server 2003
9 8 (2.21%) SUSE
10 1 (0.28%) Debian
10 1 (0.28%) Windows XP
10 1 (0.28%) Mac OS X
10 1 (0.28%) Windows 8
Processes & Methodologies
1 256 (70.72%) ITIL
2 242 (66.85%) Service Management
3 63 (17.40%) Project Management
4 57 (15.75%) Service Delivery
5 46 (12.71%) Incident Management
6 38 (10.50%) Change Management
7 37 (10.22%) Configuration Management
8 29 (8.01%) Stakeholder Management
9 26 (7.18%) Release Management
10 24 (6.63%) Problem Management
10 24 (6.63%) ITIL V3
11 22 (6.08%) Low Latency
12 20 (5.52%) PRINCE2
12 20 (5.52%) OO
13 19 (5.25%) IT Asset Management
14 18 (4.97%) ITIL V2
14 18 (4.97%) Technical Architecture
14 18 (4.97%) Agile Software Development
15 16 (4.42%) Customer Engagement
16 15 (4.14%) Performance Management
Programming Languages
1 42 (11.60%) SQL
2 37 (10.22%) JavaScript
3 24 (6.63%) PowerShell
3 24 (6.63%) Java
4 23 (6.35%) PL/SQL
5 22 (6.08%) C#
6 19 (5.25%) VBScript
7 17 (4.70%) Perl
8 12 (3.31%) Shell Script
9 8 (2.21%) Ruby
10 7 (1.93%) C
11 6 (1.66%) C++
12 4 (1.10%) Python
13 3 (0.83%) Bash Shell
13 3 (0.83%) PHP
13 3 (0.83%) VBA
14 2 (0.55%) VB
15 1 (0.28%) VB.NET
Qualifications
1 55 (15.19%) Degree
2 51 (14.09%) Security Cleared
3 47 (12.98%) SC Cleared
4 27 (7.46%) ITIL Certification
5 11 (3.04%) Oracle Certification
5 11 (3.04%) Sun Certification
6 9 (2.49%) PMI Certification
6 9 (2.49%) OCPJP
7 6 (1.66%) ITIL Foundation Certificate
7 6 (1.66%) PMP
7 6 (1.66%) Microsoft Certification
8 5 (1.38%) CTC Cleared
8 5 (1.38%) CISA
9 4 (1.10%) Cisco Certification
9 4 (1.10%) MCSE
10 3 (0.83%) ISEB
10 3 (0.83%) MCP
11 2 (0.55%) CCIE
11 2 (0.55%) CCNA
11 2 (0.55%) ISEB Practitioner
Quality Assurance & Compliance
1 17 (4.70%) SLA
2 15 (4.14%) QA
3 3 (0.83%) COBIT
4 2 (0.55%) PMBOK
5 1 (0.28%) ISO 9001
5 1 (0.28%) ISO/IEC 27001
5 1 (0.28%) ISO/IEC 20000
5 1 (0.28%) Data Quality
5 1 (0.28%) GPG13
System Software
1 46 (12.71%) Active Directory
2 38 (10.50%) VMware Infrastructure
3 25 (6.91%) Hyper-V
4 24 (6.63%) Veritas Cluster Server
5 20 (5.52%) XenApp
6 17 (4.70%) XenDesktop
7 15 (4.14%) VMware ESXi
8 8 (2.21%) Xen
9 6 (1.66%) NLBS
10 4 (1.10%) Citrix Presentation Server
10 4 (1.10%) vSphere
10 4 (1.10%) vCloud
10 4 (1.10%) VMware Workstation
11 3 (0.83%) Microsoft App-V
12 1 (0.28%) Terminal Services
12 1 (0.28%) VMware ESX
12 1 (0.28%) PowerHA
Systems Management
1 26 (7.18%) SCCM
2 21 (5.80%) SCOM
3 16 (4.42%) SCVMM
3 16 (4.42%) HP SIM
3 16 (4.42%) HP UCMDB
3 16 (4.42%) EdgeSight
4 11 (3.04%) Puppet
5 10 (2.76%) Opscode Chef
6 8 (2.21%) HP Operations Orchestration
7 6 (1.66%) Oracle Enterprise Manager
7 6 (1.66%) WSUS
8 5 (1.38%) BladeLogic
9 4 (1.10%) ITRS Geneos
9 4 (1.10%) Control-M
9 4 (1.10%) HP Quality Center
10 3 (0.83%) SCOrch
11 2 (0.55%) Zenoss
11 2 (0.55%) Nagios
11 2 (0.55%) Tivoli
12 1 (0.28%) Tivoli Storage Manager
Vendors
1 95 (26.24%) Microsoft
2 75 (20.72%) ServiceNow
3 71 (19.61%) Remedy
4 54 (14.92%) HP
5 47 (12.98%) Oracle
6 46 (12.71%) VMware
7 45 (12.43%) BMC
8 28 (7.73%) Citrix
8 28 (7.73%) Veritas
9 27 (7.46%) IBM
10 25 (6.91%) CA
11 19 (5.25%) Dell
11 19 (5.25%) Nimsoft
12 16 (4.42%) Veeam
13 15 (4.14%) Cisco
14 12 (3.31%) Google
15 10 (2.76%) Red Hat
15 10 (2.76%) EMC
16 6 (1.66%) NetApp
16 6 (1.66%) Apple
Croydon, Surrey
TEKsystems
Rate: £100 - £110 per day
Posted: 2 days ago
London
Opilio Recruitment
Rate: £215 per day + Benefits
Posted: 2 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 3 days ago
Feltham, Middlesex
Harvey Nash plc
Rate: £350 - £380 per day
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 5 days ago
City, London
Experis Ltd
Rate: £340 per day
Posted: 5 days ago
London, South East, United Kingdom
Marine Stewardship Council (MSC)
Rate: Up to £30k
Posted: 9 days ago
London
BPXNet
Rate: £300 - £325 per day
Posted: 16 days ago
City of London
Interquest - IQ ESM
Rate: £440 per day
Posted: 24 days ago
City of London
Deerfoot IT
Rate: £450 - £500 per day
Posted: 26 days ago