The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 198 187 276
Rank change year-on-year
-11 +89
Contract jobs citing ITSM 266 295 169
As % of all contract IT jobs located in London 1.18% 1.26% 0.69%
As % of the Processes & Methodologies category 1.37% 1.52% 0.85%
Number of daily rates quoted 209 182 107
Median daily rate £469 £425 £380
Median daily rate % change year-on-year
+10.29% +11.84%
90% offered a daily rate of more than £213 £250 £250
10% offered a daily rate of more than £575 £598 £533
UK excluding London median daily rate £375 £366 £425
% change year-on-year
+2.38% -13.82%
Number of hourly rates quoted 0 5 2
Median hourly rate - £17.50 £17.25
Median hourly rate % change year-on-year
- +1.44%
UK excluding London median hourly rate £14.00 £27.37 £14.00
% change year-on-year
-48.84% +95.50%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19475 19430 19928
As % of all contract IT jobs located in London 86.07% 83.19% 81.23%
Number of daily rates quoted 13944 13956 14107
Median daily rate £475 £450 £450
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £618 £625 £600
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 194 220 248
Median hourly rate £24.44 £22.00 £21.75
Median hourly rate % change year-on-year
+11.09% +1.14%
90% offered a hourly rate of more than £12.50 £13.17 £13.46
10% offered a hourly rate of more than £54.28 £52.00 £53.50
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 25 September 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 46 £350 -6.66% 5
Canary Wharf +2 4 £530 -3.63%
Bromley - 3 £325 -
Hayes - 2 £388 -
Docklands, London +8 1 £550 +22.22%
Croydon -13 1 £500 +37.93% 2
Uxbridge - 1 £350 -
Wembley - 1 £295 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 25 September 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 369 (68.84%) ITIL
2 356 (66.42%) Service Management
3 213 (39.74%) ServiceNow
4 114 (21.27%) Finance
5 96 (17.91%) Microsoft
6 87 (16.23%) Project Management
7 85 (15.86%) JavaScript
8 79 (14.74%) ITIL V3
9 76 (14.18%) Stakeholder Management
10 75 (13.99%) Remedy
10 75 (13.99%) Remedy ITSM
11 74 (13.81%) HTML
12 67 (12.50%) CSS
12 67 (12.50%) MS Excel
13 66 (12.31%) XML
14 60 (11.19%) Windows
14 60 (11.19%) Agile Software Development
15 59 (11.01%) Active Directory
15 59 (11.01%) Service Delivery
16 58 (10.82%) Configuration Management
17 55 (10.26%) CMS
18 54 (10.07%) Analytical Skills
19 50 (9.33%) ITIL Certification
19 50 (9.33%) Incident Management
19 50 (9.33%) Degree
20 47 (8.77%) CMDB
21 46 (8.58%) Change Management
22 45 (8.40%) Problem Management
23 44 (8.21%) SharePoint
24 43 (8.02%) MS Office

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (10.26%) CMS
2 44 (8.21%) SharePoint
3 13 (2.43%) SharePoint 2010
4 9 (1.68%) WebSphere
5 7 (1.31%) Apache
5 7 (1.31%) WebSphere Application Server
6 3 (0.56%) IIS
6 3 (0.56%) Skype for Business
6 3 (0.56%) Tomcat
7 2 (0.37%) GlassFish
7 2 (0.37%) IBM Notes
7 2 (0.37%) MS Exchange
7 2 (0.37%) Oracle Application Server
7 2 (0.37%) Oracle HTTP Server
7 2 (0.37%) Oracle Workflow
8 1 (0.19%) Blackberry Enterprise Server
8 1 (0.19%) FileNet
8 1 (0.19%) JBoss
8 1 (0.19%) SAP Portal
8 1 (0.19%) SAS
Applications
1 67 (12.50%) MS Excel
2 43 (8.02%) MS Office
3 15 (2.80%) MS PowerPoint
4 1 (0.19%) MS Visio
4 1 (0.19%) Spreadsheet
Business Applications
1 75 (13.99%) Remedy ITSM
2 3 (0.56%) assyst
2 3 (0.56%) SAP ERP
2 3 (0.56%) SAP HR
3 1 (0.19%) Dynamics CRM
3 1 (0.19%) Oracle Applications
3 1 (0.19%) Oracle Procure-to-Pay
3 1 (0.19%) SAP Business ByDesign
Cloud Services
1 16 (2.99%) SaaS
2 9 (1.68%) Cloud Computing
3 8 (1.49%) Microsoft Azure
4 5 (0.93%) IaaS
4 5 (0.93%) PaaS
5 4 (0.75%) Amazon AWS
5 4 (0.75%) Office 365
6 3 (0.56%) Google Apps
7 2 (0.37%) Rackspace Cloud
Communications & Networking
1 33 (6.16%) DNS
2 20 (3.73%) DHCP
3 19 (3.54%) VPN
4 18 (3.36%) LDAP
4 18 (3.36%) Remote Desktop
4 18 (3.36%) TCP/IP
5 14 (2.61%) HTTP
6 11 (2.05%) Firewall
7 7 (1.31%) LAN
7 7 (1.31%) SSL
8 6 (1.12%) WAN
9 3 (0.56%) Internet
9 3 (0.56%) Wi-Fi
10 2 (0.37%) IPsec
10 2 (0.37%) NAS
10 2 (0.37%) NetScaler
10 2 (0.37%) SAN
11 1 (0.19%) Reverse Proxy
11 1 (0.19%) Unified Communications
11 1 (0.19%) Wireshark
Database & Business Intelligence
1 28 (5.22%) SQL Server
2 11 (2.05%) SQL Server Reporting Services
3 8 (1.49%) Oracle Database
4 7 (1.31%) MySQL
5 5 (0.93%) DB2
6 3 (0.56%) SQL Server Integration Services
7 2 (0.37%) Big Data
7 2 (0.37%) Data Warehouse
7 2 (0.37%) Oracle Reports
8 1 (0.19%) BusinessObjects
8 1 (0.19%) BusinessObjects Web Intelligence
8 1 (0.19%) BusinessObjects XI
8 1 (0.19%) Oracle Database 12c
8 1 (0.19%) Pentaho
8 1 (0.19%) Power BI
8 1 (0.19%) PowerCenter
8 1 (0.19%) Relational Database
8 1 (0.19%) SQL Server 2012
8 1 (0.19%) SQL Server 2014
8 1 (0.19%) Xcelsius
Development Applications
1 10 (1.87%) JIRA
2 5 (0.93%) InstallShield
2 5 (0.93%) MSI
2 5 (0.93%) WinDbg
3 4 (0.75%) Team Foundation Server
4 3 (0.56%) Jenkins
5 2 (0.37%) Eclipse
5 2 (0.37%) Git (software)
5 2 (0.37%) Hudson
5 2 (0.37%) Mercurial
General
1 114 (21.27%) Finance
2 41 (7.65%) Retail
3 28 (5.22%) Banking
4 24 (4.48%) Financial Institution
5 20 (3.73%) Pharmaceutical
6 17 (3.17%) Manufacturing
7 13 (2.43%) Telecoms
8 10 (1.87%) Investment Banking
8 10 (1.87%) Legal
9 9 (1.68%) Japanese Language
10 5 (0.93%) French Language
10 5 (0.93%) Law
11 4 (0.75%) German Language
11 4 (0.75%) Marketing
12 3 (0.56%) Advertising
12 3 (0.56%) Retail Banking
13 2 (0.37%) Corporate Banking
13 2 (0.37%) Front Office
13 2 (0.37%) Local Government
13 2 (0.37%) Publishing
Job Titles
1 121 (22.57%) Analyst
2 92 (17.16%) Developer
3 70 (13.06%) ServiceNow Developer
4 53 (9.89%) Service Manager
5 52 (9.70%) Business Analyst
6 48 (8.96%) Service Analyst
7 40 (7.46%) Consultant
8 36 (6.72%) Administrator
9 29 (5.41%) Project Manager
10 28 (5.22%) Architect
11 23 (4.29%) ITIL Manager
11 23 (4.29%) ITSM Analyst
11 23 (4.29%) Service Desk Analyst
12 22 (4.10%) IT Manager
13 20 (3.73%) Delivery Manager
14 18 (3.36%) 1st Line Service Desk Analyst
14 18 (3.36%) IT Analyst
15 17 (3.17%) IT Services Manager
15 17 (3.17%) Services Delivery Manager
16 16 (2.99%) Systems Administrator
Libraries, Frameworks & Software Standards
1 74 (13.81%) HTML
2 67 (12.50%) CSS
3 66 (12.31%) XML
4 42 (7.84%) Web Services
5 24 (4.48%) Ajax
5 24 (4.48%) Middleware
6 22 (4.10%) HTML5
7 11 (2.05%) AngularJS
8 10 (1.87%) SOAP
8 10 (1.87%) XHTML
9 8 (1.49%) .NET
9 8 (1.49%) JSON
9 8 (1.49%) REST
10 7 (1.31%) jQuery
10 7 (1.31%) Twitter Bootstrap
11 6 (1.12%) ASP.NET
12 5 (0.93%) Node.js
13 3 (0.56%) J2EE
13 3 (0.56%) Web Dynpro
14 2 (0.37%) LAMP
Miscellaneous
1 54 (10.07%) Analytical Skills
2 47 (8.77%) CMDB
3 32 (5.97%) Management Information System
4 27 (5.04%) Data Centre
5 15 (2.80%) Virtual Team
6 13 (2.43%) Hedge funds
7 11 (2.05%) User Experience
8 9 (1.68%) Clustering
8 9 (1.68%) Computer Science
9 7 (1.31%) PMI
10 6 (1.12%) Enterprise Software
11 4 (0.75%) Fintech
11 4 (0.75%) FMCG
11 4 (0.75%) NHS
11 4 (0.75%) PKI
12 3 (0.56%) Blackberry
12 3 (0.56%) Statistics
13 2 (0.37%) Derivative
13 2 (0.37%) Replication
13 2 (0.37%) Smartphone
Operating Systems
1 60 (11.19%) Windows
2 36 (6.72%) Linux
3 35 (6.53%) Unix
4 23 (4.29%) Windows Server
5 19 (3.54%) Mac OS X
5 19 (3.54%) Windows Server 2008
6 17 (3.17%) AIX
6 17 (3.17%) Windows Server 2012
7 14 (2.61%) Solaris
8 13 (2.43%) SUSE
9 12 (2.24%) Windows 7
10 11 (2.05%) Red Hat Enterprise Linux
11 10 (1.87%) Oracle Linux
12 7 (1.31%) SUSE Linux Enterprise Server
13 6 (1.12%) Apple iOS
14 4 (0.75%) Android
15 3 (0.56%) Windows 8
16 2 (0.37%) Mac OS
16 2 (0.37%) Windows Server 2003
17 1 (0.19%) HPUX
Processes & Methodologies
1 369 (68.84%) ITIL
2 356 (66.42%) Service Management
3 87 (16.23%) Project Management
4 79 (14.74%) ITIL V3
5 76 (14.18%) Stakeholder Management
6 60 (11.19%) Agile Software Development
7 59 (11.01%) Service Delivery
8 58 (10.82%) Configuration Management
9 50 (9.33%) Incident Management
10 46 (8.58%) Change Management
11 45 (8.40%) Problem Management
12 35 (6.53%) Migration
13 33 (6.16%) User Acceptance Testing
14 29 (5.41%) Asset Management
14 29 (5.41%) GAP Analysis
15 26 (4.85%) SDLC
15 26 (4.85%) Workflow
16 23 (4.29%) Business Analysis
17 19 (3.54%) Programme Management
18 18 (3.36%) Disaster Recovery
Programming Languages
1 85 (15.86%) JavaScript
2 29 (5.41%) Perl
2 29 (5.41%) SQL
3 27 (5.04%) PowerShell
4 21 (3.92%) Java
5 13 (2.43%) Bash Shell
6 10 (1.87%) Shell Script
7 9 (1.68%) C
7 9 (1.68%) Korn
8 7 (1.31%) Ruby
9 6 (1.12%) C#
10 5 (0.93%) PL/SQL
10 5 (0.93%) VBScript
11 3 (0.56%) ABAP
11 3 (0.56%) Python
12 2 (0.37%) C++
12 2 (0.37%) Objective-C
12 2 (0.37%) PHP
12 2 (0.37%) VB
Qualifications
1 50 (9.33%) Degree
1 50 (9.33%) ITIL Certification
2 38 (7.09%) Security Cleared
3 30 (5.60%) SC Cleared
4 16 (2.99%) PMI Certification
5 12 (2.24%) ITIL Foundation Certificate
5 12 (2.24%) PRINCE2 Certification
6 9 (1.68%) PMP
7 7 (1.31%) Microsoft Certification
8 6 (1.12%) ISEB
9 5 (0.93%) BC Cleared
9 5 (0.93%) BPSS Clearance
10 4 (0.75%) CISA
10 4 (0.75%) CISM
10 4 (0.75%) CISSP
10 4 (0.75%) MCSE
11 2 (0.37%) CTC Cleared
11 2 (0.37%) MCP
11 2 (0.37%) MCTS
11 2 (0.37%) Sun Certification
Quality Assurance & Compliance
1 28 (5.22%) SLA
2 13 (2.43%) COBIT
3 6 (1.12%) PCI DSS
3 6 (1.12%) QA
4 5 (0.93%) WCAG
5 2 (0.37%) Disclosure Scotland
5 2 (0.37%) GxP
5 2 (0.37%) ISO 9001
5 2 (0.37%) PMBOK
6 1 (0.19%) ISO/IEC 17799
6 1 (0.19%) ISO22301
6 1 (0.19%) MiFID
6 1 (0.19%) Sarbanes-Oxley
System Software
1 59 (11.01%) Active Directory
2 30 (5.60%) VMware Infrastructure
3 9 (1.68%) Virtual Machines
3 9 (1.68%) VMware ESXi
3 9 (1.68%) vSphere
4 6 (1.12%) Hyper-V
5 5 (0.93%) BitLocker
5 5 (0.93%) Microsoft App-V
5 5 (0.93%) Veritas Cluster Server
5 5 (0.93%) XenApp
6 4 (0.75%) Terminal Services
7 2 (0.37%) Squid
7 2 (0.37%) Tivoli Directory Server
7 2 (0.37%) VMware Workstation
7 2 (0.37%) XenDesktop
8 1 (0.19%) Virtual Desktop
Systems Management
1 23 (4.29%) SCCM
2 19 (3.54%) SCOM
3 14 (2.61%) Puppet
4 12 (2.24%) Ansible
5 6 (1.12%) WSUS
6 5 (0.93%) Perfmon
7 4 (0.75%) Microsoft Clustering
7 4 (0.75%) OpenView
8 3 (0.56%) Tivoli
9 2 (0.37%) DatAdvantage
9 2 (0.37%) EMC NetWorker
9 2 (0.37%) Nagios
9 2 (0.37%) ServiceCenter
9 2 (0.37%) Tivoli Identity Manager
10 1 (0.19%) HP Quality Center
10 1 (0.19%) NetApp OnCommand
10 1 (0.19%) Opscode Chef
10 1 (0.19%) Salt
10 1 (0.19%) SnapMirror
10 1 (0.19%) Terraform
Vendors
1 213 (39.74%) ServiceNow
2 96 (17.91%) Microsoft
3 75 (13.99%) Remedy
4 40 (7.46%) BMC
5 33 (6.16%) VMware
6 26 (4.85%) HP
6 26 (4.85%) Oracle
7 22 (4.10%) IBM
8 21 (3.92%) LANDesk
9 13 (2.43%) Citrix
10 11 (2.05%) SAP
11 10 (1.87%) Sun
12 7 (1.31%) Google
13 6 (1.12%) EMC
13 6 (1.12%) Symantec
14 5 (0.93%) Altiris
14 5 (0.93%) Intel Security
14 5 (0.93%) NetApp
14 5 (0.93%) PeopleSoft
14 5 (0.93%) Veritas
West London
Stafford-Sharp Associates
Rate: £350 - £550 per day
Posted: 2 days ago
London
LA International
Rate: £350 - £360 per day
Posted: 3 days ago
London
Opus Recruitment Solutions Ltd
Rate: Competitive Day Rates
Posted: 6 days ago
London
Fox IT SM ltd
Rate: £Excellent
Posted: 5 days ago
London
IT Talent Solutions
Rate: From £400 to £420 per day
Posted: 6 days ago
London
Edward Carter Solutions
Rate: Market Rates
Posted: 25 days ago