The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 198 272 307
Rank change year-on-year
+74 +35
Contract jobs citing ITSM 256 151 122
As % of all contract IT jobs located in London 1.08% 0.63% 0.49%
As % of the Processes & Methodologies category 1.35% 0.80% 0.63%
Number of daily rates quoted 156 97 96
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£406 £400 £353
Average daily rate % change year-on-year
+1.56% +13.47%
90% offered a daily rate of more than £250 £250 £220
10% offered a daily rate of more than £575 £550 £465
UK excluding London average daily rate £375 £424 £350
% change year-on-year
-11.50% +21.07%
Number of hourly rates quoted 3 2 4
Average hourly rate £17.98 £17.25 £13.97
Average hourly rate % change year-on-year
+4.23% +23.47%
UK excluding London average hourly rate £21.75 £18.25 £14.00
% change year-on-year
+19.17% +30.35%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18950 18955 19371
As % of all contract IT jobs located in London 79.97% 79.16% 78.36%
Number of daily rates quoted 13553 13216 13545
Average daily rate £450 £450 £450
90% offered a daily rate of more than £315 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 206 218 237
Average hourly rate £22.00 £21.62 £23.50
Average hourly rate % change year-on-year
+1.75% -8.00%
90% offered a hourly rate of more than £13.00 £13.50 £13.97
10% offered a hourly rate of more than £52.00 £53.00 £55.00
UK excluding London average hourly rate £32.50 £26.98 £30.50
% change year-on-year
+20.48% -11.55%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 4 September 2015.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 4 September 2015.

ITSM Hourly Rate Histogram in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 33 £345 -18.82% 13
Docklands, London - 3 £450 -
Hounslow - 2 £400 - 1
Paddington - 2 £500 -
Canary Wharf -8 1 £550 +22.22%
Croydon -18 1 £363 +20.83%
Feltham - 1 £445 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 4 September 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 317 (67.59%) ITIL
2 311 (66.31%) Service Management
3 121 (25.80%) ServiceNow
4 106 (22.60%) Finance
4 106 (22.60%) Remedy
4 106 (22.60%) Remedy ITSM
5 92 (19.62%) Microsoft
6 87 (18.55%) BMC
6 87 (18.55%) Windows
7 76 (16.20%) CMDB
8 70 (14.93%) Degree
9 68 (14.50%) Service Delivery
10 66 (14.07%) Problem Management
11 64 (13.65%) Analytical Skills
12 58 (12.37%) MS Office
13 54 (11.51%) HTML
14 53 (11.30%) JavaScript
14 53 (11.30%) Active Directory
14 53 (11.30%) Project Management
15 51 (10.87%) XML
16 49 (10.45%) Incident Management
17 48 (10.23%) Banking
18 43 (9.17%) ITIL Certification
19 40 (8.53%) MS Excel
19 40 (8.53%) VMware
20 39 (8.32%) Stakeholder Management
20 39 (8.32%) Change Management
20 39 (8.32%) Linux
20 39 (8.32%) HP
21 38 (8.10%) SharePoint

ITSM
Top Related IT Skills in London by Category

For the 6 months to 4 September 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 38 (8.10%) SharePoint
2 30 (6.40%) MS Exchange
3 27 (5.76%) Blackberry Enterprise Server
4 15 (3.20%) Node.js
5 14 (2.99%) CMS
6 7 (1.49%) SharePoint 2013
7 6 (1.28%) SharePoint 2010
7 6 (1.28%) IIS
8 5 (1.07%) OpenStack
9 2 (0.43%) BizTalk Server
10 1 (0.21%) Oracle Workflow
10 1 (0.21%) IBM Notes
10 1 (0.21%) Apache
10 1 (0.21%) Tomcat
Applications
1 58 (12.37%) MS Office
2 40 (8.53%) MS Excel
3 14 (2.99%) MS Visio
4 6 (1.28%) MS Project
5 5 (1.07%) MS PowerPoint
6 1 (0.21%) Acrobat
Business Applications
1 106 (22.60%) Remedy ITSM
2 9 (1.92%) Dynamics CRM
3 3 (0.64%) assyst
4 2 (0.43%) RMDS
5 1 (0.21%) Maximo
5 1 (0.21%) Remedy AR System
Cloud Services
1 10 (2.13%) SaaS
2 9 (1.92%) Amazon AWS
3 7 (1.49%) Google Apps
4 6 (1.28%) PaaS
5 4 (0.85%) Microsoft Azure
5 4 (0.85%) Office 365
6 3 (0.64%) Cloud Computing
7 2 (0.43%) IaaS
7 2 (0.43%) Google Drive
8 1 (0.21%) SoftLayer
Communications & Networking
1 28 (5.97%) Firewall
2 26 (5.54%) LAN
3 25 (5.33%) WAN
4 22 (4.69%) MPLS
5 21 (4.48%) SAN
5 21 (4.48%) BIG-IP
6 19 (4.05%) DSL
7 14 (2.99%) TCP/IP
8 12 (2.56%) VPN
8 12 (2.56%) SSL
9 11 (2.35%) LDAP
10 10 (2.13%) DNS
11 7 (1.49%) DHCP
12 6 (1.28%) Wi-Fi
12 6 (1.28%) Network Security
12 6 (1.28%) NAS
13 5 (1.07%) Internet
14 4 (0.85%) NetScaler
15 2 (0.43%) IP Telephony
15 2 (0.43%) Multicast
Database & Business Intelligence
1 25 (5.33%) SQL Server
2 10 (2.13%) Pentaho
3 8 (1.71%) MySQL
4 7 (1.49%) Crystal Reports
5 6 (1.28%) MongoDB
6 5 (1.07%) Relational Database
6 5 (1.07%) BusinessObjects
7 4 (0.85%) Data Mining
7 4 (0.85%) SQL Server Reporting Services
8 3 (0.64%) SQL Server Integration Services
8 3 (0.64%) BusinessObjects Web Intelligence
8 3 (0.64%) SQL Server 2008
8 3 (0.64%) Data Warehouse
8 3 (0.64%) Oracle Database
9 2 (0.43%) FileMaker
9 2 (0.43%) SQL Server 2012
9 2 (0.43%) Oracle Reports
9 2 (0.43%) Xcelsius
9 2 (0.43%) QlikView
10 1 (0.21%) BusinessObjects XI
Development Applications
1 12 (2.56%) JIRA
2 5 (1.07%) Git (software)
2 5 (1.07%) Gerrit
2 5 (1.07%) Artifactory
2 5 (1.07%) Jenkins
3 4 (0.85%) Team Foundation Server
4 2 (0.43%) MSI
4 2 (0.43%) SilkPerformer
4 2 (0.43%) Lombardi
4 2 (0.43%) SoapUI
5 1 (0.21%) ERwin
General
1 106 (22.60%) Finance
2 48 (10.23%) Banking
3 12 (2.56%) Investment Banking
4 10 (2.13%) Legal
5 9 (1.92%) Publishing
6 8 (1.71%) Telecoms
7 5 (1.07%) Retail
8 4 (0.85%) Front Office
9 3 (0.64%) Pharmaceutical
9 3 (0.64%) Manufacturing
9 3 (0.64%) Advertising
9 3 (0.64%) Law
9 3 (0.64%) French Language
10 2 (0.43%) Financial Institution
10 2 (0.43%) Back Office
10 2 (0.43%) Marketing
11 1 (0.21%) Spanish Language
11 1 (0.21%) International Banking
Job Titles
1 100 (21.32%) Analyst
2 62 (13.22%) Service Manager
3 55 (11.73%) Consultant
4 51 (10.87%) Developer
5 31 (6.61%) Architect
5 31 (6.61%) ServiceNow Developer
6 29 (6.18%) Service Analyst
7 25 (5.33%) Project Manager
7 25 (5.33%) Incident Manager
8 24 (5.12%) IT Services Manager
9 21 (4.48%) Business Analyst
10 19 (4.05%) ServiceNow Consultant
11 18 (3.84%) Services Delivery Manager
11 18 (3.84%) Delivery Manager
12 15 (3.20%) Support Analyst
13 14 (2.99%) 3rd Line Support
13 14 (2.99%) ITSM Consultant
14 11 (2.35%) Applications Support
14 11 (2.35%) Operations Analyst
15 10 (2.13%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 54 (11.51%) HTML
2 51 (10.87%) XML
3 35 (7.46%) Web Services
4 19 (4.05%) CSS
5 18 (3.84%) jQuery
6 16 (3.41%) Twitter Bootstrap
6 16 (3.41%) Middleware
7 14 (2.99%) HTML5
8 11 (2.35%) Ajax
9 10 (2.13%) SOAP
10 7 (1.49%) COM
10 7 (1.49%) .NET
11 6 (1.28%) XSLT
12 5 (1.07%) J2EE
12 5 (1.07%) Sinatra
12 5 (1.07%) Django
13 3 (0.64%) XHTML
14 2 (0.43%) XSL
14 2 (0.43%) Software Packaging
14 2 (0.43%) Drools
Miscellaneous
1 76 (16.20%) CMDB
2 64 (13.65%) Analytical Skills
3 28 (5.97%) Blackberry
4 26 (5.54%) Management Information System
4 26 (5.54%) Data Centre
5 20 (4.26%) Computer Science
6 15 (3.20%) Thin Client
6 15 (3.20%) Fat Client
7 12 (2.56%) User Experience
8 7 (1.49%) Clustering
9 6 (1.28%) Derivative
9 6 (1.28%) FMCG
10 5 (1.07%) PMI
11 4 (0.85%) CESG
11 4 (0.85%) Replication
11 4 (0.85%) Fixed Income
11 4 (0.85%) iPhone
11 4 (0.85%) iPad
11 4 (0.85%) Performance Metrics
12 2 (0.43%) Enterprise Software
Operating Systems
1 87 (18.55%) Windows
2 39 (8.32%) Linux
3 33 (7.04%) Windows 7
4 31 (6.61%) Windows Server 2008
4 31 (6.61%) Windows Server 2003
5 15 (3.20%) UNIX
6 10 (2.13%) Solaris
7 9 (1.92%) Red Hat Enterprise Linux
8 7 (1.49%) Windows Server 2012
9 6 (1.28%) Android
9 6 (1.28%) SUSE Linux Enterprise Server
9 6 (1.28%) Mac OS
9 6 (1.28%) Apple iOS
9 6 (1.28%) Oracle Linux
9 6 (1.28%) AIX
9 6 (1.28%) SUSE
10 5 (1.07%) Windows XP
11 4 (0.85%) Windows 8
12 3 (0.64%) Debian
13 2 (0.43%) Mac OS X
Processes & Methodologies
1 317 (67.59%) ITIL
2 311 (66.31%) Service Management
3 68 (14.50%) Service Delivery
4 66 (14.07%) Problem Management
5 53 (11.30%) Project Management
6 49 (10.45%) Incident Management
7 39 (8.32%) Change Management
7 39 (8.32%) Stakeholder Management
8 33 (7.04%) Configuration Management
9 32 (6.82%) PRINCE2
10 30 (6.40%) Agile Software Development
11 28 (5.97%) ITIL V3
12 25 (5.33%) BCP
13 24 (5.12%) Business Continuity
14 23 (4.90%) Disaster Recovery
14 23 (4.90%) Business Continuity Planning
15 22 (4.69%) Performance Management
16 21 (4.48%) Workflow
17 16 (3.41%) Validation
17 16 (3.41%) Information Security
Programming Languages
1 53 (11.30%) JavaScript
2 30 (6.40%) Java
3 29 (6.18%) PowerShell
4 22 (4.69%) SQL
5 20 (4.26%) Perl
6 11 (2.35%) Ruby
7 10 (2.13%) C#
8 9 (1.92%) C
8 9 (1.92%) Python
8 9 (1.92%) VBScript
9 5 (1.07%) Groovy
9 5 (1.07%) C++
10 4 (0.85%) T-SQL
10 4 (0.85%) VBA
11 3 (0.64%) PL/SQL
11 3 (0.64%) Shell Script
12 2 (0.43%) VB
12 2 (0.43%) VB.NET
12 2 (0.43%) PHP
12 2 (0.43%) Bash Shell
Qualifications
1 70 (14.93%) Degree
2 43 (9.17%) ITIL Certification
3 35 (7.46%) Security Cleared
4 15 (3.20%) ITIL Foundation Certificate
5 13 (2.77%) SC Cleared
5 13 (2.77%) PMI Certification
6 9 (1.92%) PRINCE2 Certification
7 8 (1.71%) CISSP
7 8 (1.71%) CISA
7 8 (1.71%) CISM
7 8 (1.71%) PMP
8 7 (1.49%) Cisco Certification
8 7 (1.49%) Microsoft Certification
9 5 (1.07%) CCNA
10 4 (0.85%) CRISC
11 3 (0.64%) CTC Cleared
11 3 (0.64%) CCNP
11 3 (0.64%) JNCIA
11 3 (0.64%) MCSE
11 3 (0.64%) CCSA
Quality Assurance & Compliance
1 30 (6.40%) SLA
2 19 (4.05%) QA
3 10 (2.13%) Sarbanes-Oxley
4 9 (1.92%) ISO/IEC 27001
5 4 (0.85%) COBIT
5 4 (0.85%) COSO
6 3 (0.64%) PCI DSS
7 2 (0.43%) Data Quality
System Software
1 53 (11.30%) Active Directory
2 37 (7.89%) VMware Infrastructure
3 21 (4.48%) NLBS
4 18 (3.84%) Hyper-V
5 16 (3.41%) XenApp
6 15 (3.20%) Xen
7 10 (2.13%) Veritas Cluster Server
8 7 (1.49%) XenDesktop
8 7 (1.49%) Citrix Presentation Server
9 6 (1.28%) Microsoft App-V
10 5 (1.07%) VMware ESXi
10 5 (1.07%) KVM
11 2 (0.43%) NFS
11 2 (0.43%) Samba
11 2 (0.43%) XenServer
12 1 (0.21%) VMware ESX
12 1 (0.21%) Firmware
12 1 (0.21%) Terminal Services
12 1 (0.21%) Tivoli Workload Scheduler
12 1 (0.21%) vCloud
Systems Management
1 23 (4.90%) SCCM
2 20 (4.26%) WSUS
3 14 (2.99%) Puppet
4 13 (2.77%) Opscode Chef
5 10 (2.13%) SCOM
6 8 (1.71%) BladeLogic
6 8 (1.71%) AirWatch
7 7 (1.49%) HP UCMDB
8 6 (1.28%) HP Operations Orchestration
8 6 (1.28%) Tivoli
9 5 (1.07%) Capistrano
10 4 (0.85%) ITRS Geneos
10 4 (0.85%) SCOrch
10 4 (0.85%) SCVMM
11 2 (0.43%) Zenoss
11 2 (0.43%) Tivoli Storage Manager
11 2 (0.43%) Nagios
11 2 (0.43%) Nessus
11 2 (0.43%) WMI
12 1 (0.21%) Cisco IPCC
Vendors
1 121 (25.80%) ServiceNow
2 106 (22.60%) Remedy
3 92 (19.62%) Microsoft
4 87 (18.55%) BMC
5 40 (8.53%) VMware
6 39 (8.32%) HP
7 31 (6.61%) Oracle
8 28 (5.97%) Citrix
9 27 (5.76%) Cisco
10 23 (4.90%) CheckPoint
11 16 (3.41%) LANDesk
12 15 (3.20%) IBM
13 14 (2.99%) Google
14 13 (2.77%) Dell
15 11 (2.35%) CA
15 11 (2.35%) Veritas
16 10 (2.13%) Red Hat
17 8 (1.71%) Apple
18 6 (1.28%) EMC
18 6 (1.28%) SAP
City, London
McGregor Boyall
Rate: £450 - £650 per day
Posted: 9 hours ago
London
Connectus
Rate: £430 - £450 per day
Posted: 9 hours ago
London
TEKsystems
Posted: 10 hours ago
London
Evermore Global
Rate: From £450 to £500 per day £450-£500 Per day
Posted: 11 hours ago
City, London
Lorien Resourcing
Rate: £1 per annum + Market Rate
Posted: 12 hours ago
London
Capital IT Resourcing LTD
Rate: £350 - £390 per day
Posted: Yesterday
London
Lorien Resourcing
Posted: 2 days ago
London
Computer Futures
Rate: competitive
Posted: 2 days ago
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 3 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £300 - £400 per day
Posted: 8 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 9 days ago
London
JPNG Recruitment
Rate: £125 - £150 per day
Posted: 10 days ago
City, London
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 11 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 17 days ago