The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 267 308 318
Rank change year-on-year
+41 +10
Contract jobs citing ITSM 167 123 103
As % of all contract IT jobs located in London 0.68% 0.49% 0.39%
As % of the Processes & Methodologies category 0.88% 0.63% 0.52%
Number of daily rates quoted 105 102 51
Average daily rate
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of your Daily Rate
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£380 £384 £425
Average daily rate % change year-on-year
-0.91% -9.70%
90% offered a daily rate of more than £250 £220 £250
10% offered a daily rate of more than £533 £474 £550
UK excluding London average daily rate £425 £343 £325
% change year-on-year
+24.08% +5.38%
Number of hourly rates quoted 2 3 2
Average hourly rate £17.25 £13.97 £95.37
Average hourly rate % change year-on-year
+23.47% -85.35%
90% offered a hourly rate of more than £15.85 £13.97 £30.27
10% offered a hourly rate of more than £18.65 £19.99 £160.47
UK excluding London average hourly rate £16.16 £14.00 £17.00
% change year-on-year
+15.42% -17.64%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19023 19513 19700
As % of all contract IT jobs located in London 77.68% 77.53% 75.27%
Number of daily rates quoted 13447 13664 13286
Average daily rate £450 £450 £430
Average daily rate % change year-on-year
- +4.65%
90% offered a daily rate of more than £300 £300 £295
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £368 £363
% change year-on-year
+2.04% +1.37%
Number of hourly rates quoted 237 232 377
Average hourly rate £21.75 £20.93 £32.50
Average hourly rate % change year-on-year
+3.94% -35.61%
90% offered a hourly rate of more than £13.50 £13.00 £15.69
10% offered a hourly rate of more than £53.50 £50.00 £50.00
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 22 September 2014.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 41 £400 - 6
Hounslow +3 1 £290 -
Croydon -6 1 £300 -1.63%
Uxbridge -8 1 £400 +6.66%
Bromley - 1 £300 -
Kingston Upon Thames - 1 - -
Ruislip - - - -
Surbiton - - - -
Greenford - - - -
Harrow - - - -
Hayes - - - -
Chessington - - - - 1
West Drayton - - - -
Docklands, London - - - - 1
Westminster - - - -
Greenwich - - - -
Chiswick - - - - 1
Beckenham - - - - 1
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 22 September 2014, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 216 (75.00%) ITIL
2 214 (74.31%) Service Management
3 88 (30.56%) Remedy
3 88 (30.56%) Remedy ITSM
4 72 (25.00%) Analytical Skills
5 71 (24.65%) BMC
6 65 (22.57%) Service Delivery
7 60 (20.83%) Finance
7 60 (20.83%) Windows
8 54 (18.75%) Microsoft
9 40 (13.89%) Degree
9 40 (13.89%) Security Cleared
10 38 (13.19%) CMDB
11 37 (12.85%) Management Information System
12 35 (12.15%) SC Cleared
13 34 (11.81%) Banking
14 33 (11.46%) Incident Management
14 33 (11.46%) Change Management
14 33 (11.46%) Project Management
14 33 (11.46%) MS Office
15 32 (11.11%) Active Directory
16 28 (9.72%) ServiceNow
17 27 (9.38%) SLA
18 26 (9.03%) SQL
18 26 (9.03%) Problem Management
19 25 (8.68%) Cisco
19 25 (8.68%) ITIL Certification
20 24 (8.33%) HP
20 24 (8.33%) ITIL Foundation Certificate
21 22 (7.64%) Oracle

ITSM
Top Related IT Skills in London by Category

For the 6 months to 22 September 2014, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (3.47%) Blackberry Enterprise Server
2 8 (2.78%) MS Exchange
3 6 (2.08%) SharePoint
4 4 (1.39%) CMS
5 3 (1.04%) Apache
6 2 (0.69%) Tomcat
6 2 (0.69%) TIBCO EMS
6 2 (0.69%) Oracle Coherence
7 1 (0.35%) Exchange Server 2007
7 1 (0.35%) OpenStack
7 1 (0.35%) MQSeries
7 1 (0.35%) WebLogic
7 1 (0.35%) IIS
7 1 (0.35%) IBM Notes
Applications
1 33 (11.46%) MS Office
2 16 (5.56%) MS Excel
3 9 (3.13%) MS Visio
4 7 (2.43%) MS Project
5 2 (0.69%) MS PowerPoint
Business Applications
1 88 (30.56%) Remedy ITSM
2 2 (0.69%) Remedy AR System
2 2 (0.69%) Summit
3 1 (0.35%) assyst
3 1 (0.35%) Oracle General Ledger
3 1 (0.35%) Magento
Cloud Services
1 13 (4.51%) SaaS
2 6 (2.08%) Office 365
3 3 (1.04%) Google Apps
4 2 (0.69%) PaaS
5 1 (0.35%) Cloud Computing
5 1 (0.35%) IaaS
Communications & Networking
1 18 (6.25%) Firewall
2 12 (4.17%) DNS
2 12 (4.17%) TCP/IP
3 11 (3.82%) VPN
4 10 (3.47%) SNMP
4 10 (3.47%) VLAN
4 10 (3.47%) iSCSI
4 10 (3.47%) FCoE
4 10 (3.47%) Fibre Channel
4 10 (3.47%) Multicast
5 9 (3.13%) LAN
5 9 (3.13%) WAN
6 7 (2.43%) MPLS
6 7 (2.43%) DSL
6 7 (2.43%) BIG-IP
7 6 (2.08%) SAN
8 2 (0.69%) Wi-Fi
8 2 (0.69%) SMS
9 1 (0.35%) VoIP
9 1 (0.35%) DHCP
Database & Business Intelligence
1 12 (4.17%) SQL Server
2 10 (3.47%) Data Warehouse
3 9 (3.13%) Oracle Database
4 5 (1.74%) VLDB
5 3 (1.04%) Oracle Database 11g
6 2 (0.69%) Data Mining
7 1 (0.35%) RDBMS
7 1 (0.35%) Crystal Reports
7 1 (0.35%) Oracle Reports
7 1 (0.35%) BusinessObjects Web Intelligence
7 1 (0.35%) Big Data
7 1 (0.35%) BusinessObjects
7 1 (0.35%) Relational Database
Development Applications
1 4 (1.39%) Toad
1 4 (1.39%) ClearQuest
2 2 (0.69%) MSI
3 1 (0.35%) Subversion
3 1 (0.35%) Maven
3 1 (0.35%) Hudson
3 1 (0.35%) Artifactory
3 1 (0.35%) Jenkins
3 1 (0.35%) Ant
3 1 (0.35%) JUnit
3 1 (0.35%) ClearCase
3 1 (0.35%) Eclipse
General
1 60 (20.83%) Finance
2 34 (11.81%) Banking
3 16 (5.56%) Financial Institution
4 14 (4.86%) Investment Banking
5 10 (3.47%) Law
6 9 (3.13%) Publishing
7 8 (2.78%) Telecoms
8 7 (2.43%) Manufacturing
8 7 (2.43%) Retail
8 7 (2.43%) Marketing
9 6 (2.08%) Front Office
10 4 (1.39%) Back Office
11 2 (0.69%) Advertising
11 2 (0.69%) Legal
12 1 (0.35%) Pharmaceutical
12 1 (0.35%) Games
12 1 (0.35%) Local Government
12 1 (0.35%) International Banking
12 1 (0.35%) Private Banking
12 1 (0.35%) French Language
Job Titles
1 93 (32.29%) Analyst
2 32 (11.11%) Service Analyst
3 25 (8.68%) Service Manager
4 24 (8.33%) Consultant
5 18 (6.25%) Architect
6 17 (5.90%) Project Manager
7 15 (5.21%) Incident Analyst
8 14 (4.86%) Support Analyst
9 12 (4.17%) Business Analyst
10 10 (3.47%) Developer
11 9 (3.13%) Coordinator
11 9 (3.13%) Process Analyst
11 9 (3.13%) Change Manager
11 9 (3.13%) Service Management Analyst
12 8 (2.78%) IT Services Manager
12 8 (2.78%) Desktop Support
13 7 (2.43%) Support Engineer
13 7 (2.43%) Problem Analyst
14 6 (2.08%) Administrator
14 6 (2.08%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 10 (3.47%) HTML
1 10 (3.47%) .NET
2 8 (2.78%) XML
3 6 (2.08%) HTML5
3 6 (2.08%) ADO.NET
4 5 (1.74%) Web Services
5 4 (1.39%) FIX Protocol
6 3 (1.04%) CSS
6 3 (1.04%) J2EE
7 2 (0.69%) SOAP
7 2 (0.69%) XSL
7 2 (0.69%) XML Schema
7 2 (0.69%) Rendezvous
8 1 (0.35%) Hibernate
8 1 (0.35%) Spring
8 1 (0.35%) Application Packaging
8 1 (0.35%) Apache CXF
8 1 (0.35%) Struts
8 1 (0.35%) JSP
8 1 (0.35%) Servlets
Miscellaneous
1 72 (25.00%) Analytical Skills
2 38 (13.19%) CMDB
3 37 (12.85%) Management Information System
4 15 (5.21%) Hedge funds
5 11 (3.82%) Client/Server
6 10 (3.47%) User Experience
7 9 (3.13%) Blackberry
7 9 (3.13%) Computer Science
8 8 (2.78%) Derivative
9 5 (1.74%) Mainframe
9 5 (1.74%) SWIFT
10 4 (1.39%) Fixed Income
11 3 (1.04%) N-Tier
11 3 (1.04%) PMI
11 3 (1.04%) Thin Client
11 3 (1.04%) Open Source
11 3 (1.04%) Fat Client
12 2 (0.69%) Taxonomies
13 1 (0.35%) Data Protection Act
13 1 (0.35%) Freedom of Information Act
Operating Systems
1 60 (20.83%) Windows
2 22 (7.64%) UNIX
3 18 (6.25%) Linux
4 15 (5.21%) Windows 7
5 12 (4.17%) Windows Server 2003
6 11 (3.82%) Windows Server 2008
7 9 (3.13%) Windows XP
8 5 (1.74%) Mac OS X
9 3 (1.04%) Solaris
10 2 (0.69%) Android
10 2 (0.69%) Apple iOS
10 2 (0.69%) Mac OS
11 1 (0.35%) Windows 8
11 1 (0.35%) CentOS
11 1 (0.35%) Red Hat Enterprise Linux
11 1 (0.35%) Mac OS X Server
Processes & Methodologies
1 216 (75.00%) ITIL
2 214 (74.31%) Service Management
3 65 (22.57%) Service Delivery
4 33 (11.46%) Change Management
4 33 (11.46%) Project Management
4 33 (11.46%) Incident Management
5 26 (9.03%) Problem Management
6 22 (7.64%) PRINCE2
7 20 (6.94%) Configuration Management
7 20 (6.94%) ITIL V3
8 18 (6.25%) Knowledge Management
9 17 (5.90%) Release Management
9 17 (5.90%) Continuous Improvement
10 15 (5.21%) Disaster Recovery
11 14 (4.86%) Stakeholder Management
12 13 (4.51%) Workflow
12 13 (4.51%) Asset Management
13 12 (4.17%) Data Modelling
13 12 (4.17%) DevOps
14 11 (3.82%) Agile Software Development
Programming Languages
1 26 (9.03%) SQL
2 19 (6.60%) PowerShell
3 12 (4.17%) C
4 10 (3.47%) JavaScript
4 10 (3.47%) Perl
4 10 (3.47%) Shell Script
4 10 (3.47%) VB
4 10 (3.47%) VBA
5 9 (3.13%) Java
5 9 (3.13%) PL/SQL
6 6 (2.08%) C#
6 6 (2.08%) Python
7 1 (0.35%) C++
7 1 (0.35%) PHP
7 1 (0.35%) VBScript
Qualifications
1 40 (13.89%) Degree
1 40 (13.89%) Security Cleared
2 35 (12.15%) SC Cleared
3 25 (8.68%) ITIL Certification
4 24 (8.33%) ITIL Foundation Certificate
5 7 (2.43%) PRINCE2 Certification
5 7 (2.43%) PMI Certification
6 6 (2.08%) PMP
7 5 (1.74%) CISSP
8 4 (1.39%) CCA
8 4 (1.39%) Citrix Certification
8 4 (1.39%) CISA
8 4 (1.39%) PRINCE2 Practitioner
8 4 (1.39%) Six Sigma Green Belt
8 4 (1.39%) DV Cleared
9 3 (1.04%) BC Cleared
10 2 (0.69%) MBA
10 2 (0.69%) MCSE
10 2 (0.69%) CCNA
10 2 (0.69%) Cisco Certification
Quality Assurance & Compliance
1 27 (9.38%) SLA
2 9 (3.13%) QA
3 6 (2.08%) GPG13
3 6 (2.08%) ISO/IEC 27001
4 3 (1.04%) COBIT
4 3 (1.04%) ISO 9001
5 1 (0.35%) Sarbanes-Oxley
System Software
1 32 (11.11%) Active Directory
2 16 (5.56%) VMware Infrastructure
3 12 (4.17%) vSphere
4 11 (3.82%) vCloud
5 10 (3.47%) NFS
6 7 (2.43%) NLBS
7 6 (2.08%) XenApp
8 5 (1.74%) Microsoft App-V
9 3 (1.04%) Xen
9 3 (1.04%) Citrix Presentation Server
9 3 (1.04%) Hyper-V
10 2 (0.69%) VMware ESXi
11 1 (0.35%) Microsoft Virtual Server
11 1 (0.35%) Nmap
11 1 (0.35%) ISA Server
Systems Management
1 17 (5.90%) SCOM
2 14 (4.86%) SCCM
3 10 (3.47%) EMC NetWorker
3 10 (3.47%) SCOrch
4 5 (1.74%) WSUS
5 4 (1.39%) HP UCMDB
6 3 (1.04%) ServiceCenter
6 3 (1.04%) Oracle Enterprise Manager
6 3 (1.04%) BMC PATROL
6 3 (1.04%) Control-M
7 2 (0.69%) Systems Management Server (SMS)
8 1 (0.35%) HP Quality Center
8 1 (0.35%) Nagios
8 1 (0.35%) ZENworks
8 1 (0.35%) Foglight
8 1 (0.35%) Nessus
8 1 (0.35%) Tivoli
8 1 (0.35%) Tivoli Storage Manager
8 1 (0.35%) MOM
Vendors
1 88 (30.56%) Remedy
2 71 (24.65%) BMC
3 54 (18.75%) Microsoft
4 28 (9.72%) ServiceNow
5 25 (8.68%) Cisco
6 24 (8.33%) HP
7 22 (7.64%) Oracle
8 21 (7.29%) VMware
9 11 (3.82%) IBM
9 11 (3.82%) EMC
10 10 (3.47%) F5
10 10 (3.47%) Websense
11 8 (2.78%) CheckPoint
11 8 (2.78%) Citrix
12 7 (2.43%) SAP
13 5 (1.74%) Sybase
14 4 (1.39%) Salesforce.com
14 4 (1.39%) Apple
15 3 (1.04%) Mercator
15 3 (1.04%) Google
City, London
Artemis Recruitment Ltd
Rate: £13.20 per hour
Posted: 1 hour ago
London
Experis Ltd
Rate: £350 - £380 per annum
Posted: 4 days ago
London
TEKsystems
Posted: 5 days ago
Docklands
iKonnect
Rate: £400 - £500 per day
Posted: 7 days ago
City of London
Annapurna
Rate: £350 - £380 per day
Posted: 11 days ago
City of London
esynergy Solutions - UK
Rate: £130 - £170 per day + extra when on late shift
Posted: 18 days ago
City of London
Mint Recruitment Solutions
Rate: £510 - £550 per day
Posted: 18 days ago