The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 166 239 275
Rank change year-on-year
+73 +36
Contract jobs citing ITSM 296 181 132
As % of all contract IT jobs located in London 1.39% 0.85% 0.60%
As % of the Processes & Methodologies category 1.67% 1.06% 0.75%
Number of daily rates quoted 187 116 82
Average daily rate £500 £475 £425
Average daily rate % change year-on-year
+5.26% +11.76%
90% offered a daily rate of more than £288 £261 £325
10% offered a daily rate of more than £613 £550 £528
UK excluding London average daily rate £350 £375 £344
% change year-on-year
-6.66% +9.09%
Number of hourly rates quoted 2 2 7
Average hourly rate £50.99 £13.00 £15.00
Average hourly rate % change year-on-year
+292.23% -13.33%
UK excluding London average hourly rate £13.00 £15.25 £22.50
% change year-on-year
-14.75% -32.22%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17711 17014 17700
As % of all contract IT jobs located in London 83.46% 80.30% 80.49%
Number of daily rates quoted 12656 12172 12163
Average daily rate £475 £450 £438
Average daily rate % change year-on-year
+5.55% +2.85%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 218 200 242
Average hourly rate £22.12 £22.00 £24.00
Average hourly rate % change year-on-year
+0.52% -8.33%
90% offered a hourly rate of more than £12.50 £11.59 £14.35
10% offered a hourly rate of more than £50.99 £50.00 £72.25
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 9 February 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 33 £425 +4.61% 18
Docklands, London - 4 £463 -
Bromley - 3 £450 - 4
Canary Wharf - 3 £400 -
Croydon -13 1 - - 4
Kingston Upon Thames - 1 £460 -
Paddington - 1 £575 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 9 February 2016, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 407 (69.93%) ITIL
2 392 (67.35%) Service Management
3 198 (34.02%) ServiceNow
4 166 (28.52%) Finance
5 107 (18.38%) Microsoft
6 99 (17.01%) Service Delivery
7 96 (16.49%) Remedy
7 96 (16.49%) Remedy ITSM
8 90 (15.46%) Windows
9 88 (15.12%) Analytical Skills
10 86 (14.78%) CMDB
11 76 (13.06%) JavaScript
12 72 (12.37%) Change Management
13 71 (12.20%) Active Directory
13 71 (12.20%) BMC
13 71 (12.20%) ITIL V3
14 69 (11.86%) Banking
15 67 (11.51%) HTML
16 66 (11.34%) Project Management
17 64 (11.00%) Stakeholder Management
18 63 (10.82%) MS Office
19 61 (10.48%) Agile Software Development
20 60 (10.31%) Security Cleared
20 60 (10.31%) XML
21 59 (10.14%) Problem Management
21 59 (10.14%) Degree
22 57 (9.79%) Management Information System
23 53 (9.11%) Web Services
23 53 (9.11%) Incident Management
24 52 (8.93%) PowerShell

ITSM
Top Related IT Skills in London by Category

For the 6 months to 9 February 2016, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 31 (5.33%) CMS
2 22 (3.78%) Node.js
3 14 (2.41%) Blackberry Enterprise Server
4 13 (2.23%) MS Exchange
5 12 (2.06%) Skype for Business
6 9 (1.55%) SharePoint
7 7 (1.20%) Exchange Server 2010
8 5 (0.86%) Exchange Server 2013
9 3 (0.52%) SharePoint 2010
9 3 (0.52%) WebSphere
9 3 (0.52%) WebSphere Application Server
10 2 (0.34%) Documentum
10 2 (0.34%) OpenStack
10 2 (0.34%) Oracle Workflow
11 1 (0.17%) Apache
11 1 (0.17%) Confluence
11 1 (0.17%) IBM Notes
11 1 (0.17%) IIS
11 1 (0.17%) Liferay
Applications
1 63 (10.82%) MS Office
2 47 (8.08%) MS Excel
3 11 (1.89%) MS PowerPoint
4 9 (1.55%) MS Visio
5 4 (0.69%) MS Project
Business Applications
1 96 (16.49%) Remedy ITSM
2 6 (1.03%) Dynamics CRM
3 4 (0.69%) assyst
4 3 (0.52%) SAP Oil and Gas
5 2 (0.34%) Misys Opics
6 1 (0.17%) Maximo
Cloud Services
1 10 (1.72%) SaaS
2 9 (1.55%) PaaS
3 8 (1.37%) Microsoft Azure
4 7 (1.20%) Office 365
5 4 (0.69%) Amazon AWS
5 4 (0.69%) Cloud Computing
5 4 (0.69%) Google Drive
6 2 (0.34%) Google Apps
7 1 (0.17%) IaaS
Communications & Networking
1 29 (4.98%) VPN
2 24 (4.12%) DNS
3 21 (3.61%) Wi-Fi
4 18 (3.09%) LDAP
5 14 (2.41%) LAN
6 13 (2.23%) SSL
7 12 (2.06%) Firewall
7 12 (2.06%) WAN
8 11 (1.89%) Internet
9 10 (1.72%) NetScaler
10 8 (1.37%) TCP/IP
11 6 (1.03%) MPLS
11 6 (1.03%) Remote Desktop
11 6 (1.03%) SAN
12 5 (0.86%) DHCP
12 5 (0.86%) Intranet
12 5 (0.86%) NAS
13 4 (0.69%) Network Security
13 4 (0.69%) VoIP
13 4 (0.69%) WebEx
Database & Business Intelligence
1 16 (2.75%) SQL Server
2 13 (2.23%) Oracle Database
3 12 (2.06%) Data Warehouse
4 9 (1.55%) BusinessObjects
4 9 (1.55%) Pentaho
5 6 (1.03%) BusinessObjects Web Intelligence
5 6 (1.03%) Oracle Database 11g
6 5 (0.86%) MongoDB
6 5 (0.86%) NoSQL
6 5 (0.86%) Oracle Database 10g
6 5 (0.86%) Relational Database
7 4 (0.69%) BusinessObjects XI
7 4 (0.69%) Data Mining
7 4 (0.69%) RDBMS
7 4 (0.69%) SQL Server Integration Services
7 4 (0.69%) SQL Server Reporting Services
8 3 (0.52%) DB2
8 3 (0.52%) Enterprise Data Warehouse
8 3 (0.52%) SAP Data Services
9 2 (0.34%) Oracle Reports
Development Applications
1 10 (1.72%) Jenkins
2 9 (1.55%) Git (software)
2 9 (1.55%) JIRA
2 9 (1.55%) Maven
2 9 (1.55%) Sonatype Nexus
2 9 (1.55%) Subversion
3 1 (0.17%) Team Foundation Server
General
1 166 (28.52%) Finance
2 69 (11.86%) Banking
3 39 (6.70%) Financial Institution
4 26 (4.47%) Telecoms
5 25 (4.30%) Pharmaceutical
6 23 (3.95%) Legal
7 18 (3.09%) Investment Banking
8 8 (1.37%) Publishing
9 6 (1.03%) Back Office
10 5 (0.86%) Advertising
10 5 (0.86%) Front Office
10 5 (0.86%) Law
11 4 (0.69%) Marketing
12 3 (0.52%) Electronics
12 3 (0.52%) Games
12 3 (0.52%) Manufacturing
13 2 (0.34%) Billing
14 1 (0.17%) French Language
14 1 (0.17%) Multimedia
14 1 (0.17%) Retail
Job Titles
1 117 (20.10%) Analyst
2 93 (15.98%) Developer
3 84 (14.43%) Architect
4 70 (12.03%) ServiceNow Developer
5 54 (9.28%) Business Analyst
6 53 (9.11%) Consultant
7 50 (8.59%) Service Manager
8 31 (5.33%) Project Manager
9 27 (4.64%) Service Analyst
10 26 (4.47%) ITSM Analyst
11 23 (3.95%) IT Support
12 22 (3.78%) ITSM Consultant
13 21 (3.61%) Administrator
14 20 (3.44%) IT Manager
15 18 (3.09%) Incident Manager
16 17 (2.92%) Desktop Support
16 17 (2.92%) ITIL Manager
16 17 (2.92%) ServiceNow Consultant
17 16 (2.75%) Service Architect
18 15 (2.58%) IT Services Manager
Libraries, Frameworks & Software Standards
1 67 (11.51%) HTML
2 60 (10.31%) XML
3 53 (9.11%) Web Services
4 39 (6.70%) CSS
5 29 (4.98%) HTML5
6 26 (4.47%) jQuery
7 21 (3.61%) Twitter Bootstrap
8 16 (2.75%) Ajax
9 11 (1.89%) SOAP
10 9 (1.55%) COM
11 7 (1.20%) Middleware
12 3 (0.52%) J2EE
12 3 (0.52%) XSLT
13 2 (0.34%) .NET
13 2 (0.34%) CSS3
13 2 (0.34%) REST
13 2 (0.34%) RESTful
13 2 (0.34%) Software Packaging
13 2 (0.34%) XSL
14 1 (0.17%) 802.1X
Miscellaneous
1 88 (15.12%) Analytical Skills
2 86 (14.78%) CMDB
3 57 (9.79%) Management Information System
4 25 (4.30%) Computer Science
5 22 (3.78%) Data Centre
6 16 (2.75%) User Experience
7 12 (2.06%) Blackberry
7 12 (2.06%) Hedge funds
8 7 (1.20%) Data Integration
8 7 (1.20%) Video Conferencing
9 6 (1.03%) CESG
10 5 (0.86%) Blog
10 5 (0.86%) Fat Client
10 5 (0.86%) Thin Client
11 4 (0.69%) EMC VMAX
11 4 (0.69%) EMC VNX
11 4 (0.69%) iPad
11 4 (0.69%) Performance Metrics
11 4 (0.69%) Visualisation
12 3 (0.52%) Private Cloud
Operating Systems
1 90 (15.46%) Windows
2 45 (7.73%) Windows Server
3 43 (7.39%) Windows Server 2008
4 41 (7.04%) Windows 7
5 33 (5.67%) Linux
6 21 (3.61%) Windows Server 2003
7 19 (3.26%) Windows Server 2012
8 12 (2.06%) Unix
9 11 (1.89%) Windows 8
10 7 (1.20%) Mac OS X
11 5 (0.86%) Apple iOS
12 4 (0.69%) Android
12 4 (0.69%) Mac OS
13 3 (0.52%) AIX
13 3 (0.52%) Oracle Linux
13 3 (0.52%) SUSE
14 1 (0.17%) CentOS
14 1 (0.17%) Debian
14 1 (0.17%) Solaris
14 1 (0.17%) Windows XP
Processes & Methodologies
1 407 (69.93%) ITIL
2 392 (67.35%) Service Management
3 99 (17.01%) Service Delivery
4 72 (12.37%) Change Management
5 71 (12.20%) ITIL V3
6 66 (11.34%) Project Management
7 64 (11.00%) Stakeholder Management
8 61 (10.48%) Agile Software Development
9 59 (10.14%) Problem Management
10 53 (9.11%) Incident Management
11 42 (7.22%) Configuration Management
12 34 (5.84%) PRINCE2
13 29 (4.98%) Business Analysis
14 28 (4.81%) Asset Management
15 26 (4.47%) Data Modelling
16 24 (4.12%) Release Management
17 23 (3.95%) Continuous Improvement
17 23 (3.95%) PRINCE
18 22 (3.78%) Disaster Recovery
18 22 (3.78%) Migration
Programming Languages
1 76 (13.06%) JavaScript
2 52 (8.93%) PowerShell
3 29 (4.98%) Java
4 21 (3.61%) SQL
5 11 (1.89%) C
6 9 (1.55%) Perl
7 5 (0.86%) Bash Shell
8 4 (0.69%) PL/SQL
8 4 (0.69%) VBScript
9 3 (0.52%) Korn
10 2 (0.34%) T-SQL
10 2 (0.34%) VBA
11 1 (0.17%) C#
11 1 (0.17%) PHP
11 1 (0.17%) Python
11 1 (0.17%) Ruby
11 1 (0.17%) Shell Script
Qualifications
1 60 (10.31%) Security Cleared
2 59 (10.14%) Degree
3 45 (7.73%) ITIL Certification
4 37 (6.36%) SC Cleared
5 21 (3.61%) PRINCE2 Certification
6 17 (2.92%) ITIL Foundation Certificate
7 11 (1.89%) PRINCE2 Practitioner
8 10 (1.72%) Microsoft Certification
8 10 (1.72%) PMI Certification
8 10 (1.72%) PMP
8 10 (1.72%) Six Sigma Green Belt
9 9 (1.55%) CISM
9 9 (1.55%) CISSP
10 7 (1.20%) MCSE
11 6 (1.03%) CESG Certified Professional
11 6 (1.03%) CISA
11 6 (1.03%) CRISC
12 5 (0.86%) Cisco Certification
13 4 (0.69%) APMG
13 4 (0.69%) CCNA
Quality Assurance & Compliance
1 38 (6.53%) SLA
2 12 (2.06%) QA
2 12 (2.06%) Sarbanes-Oxley
3 10 (1.72%) ISO/IEC 27001
4 9 (1.55%) COBIT
5 7 (1.20%) PCI DSS
6 6 (1.03%) COSO
7 4 (0.69%) Data Quality
8 3 (0.52%) Disclosure Scotland
9 1 (0.17%) ISO19770
9 1 (0.17%) MiFID
9 1 (0.17%) PMBOK
System Software
1 71 (12.20%) Active Directory
2 34 (5.84%) VMware Infrastructure
3 14 (2.41%) vSphere
3 14 (2.41%) XenApp
3 14 (2.41%) XenDesktop
4 7 (1.20%) vCloud
5 6 (1.03%) Microsoft App-V
6 4 (0.69%) Hyper-V
6 4 (0.69%) NFS
7 3 (0.52%) VMware ESXi
7 3 (0.52%) XenServer
8 2 (0.34%) Citrix Presentation Server
8 2 (0.34%) NLBS
8 2 (0.34%) Xen
9 1 (0.17%) Firmware
9 1 (0.17%) VMware ESX
9 1 (0.17%) VMware Workstation
Systems Management
1 21 (3.61%) SCOM
2 20 (3.44%) SCCM
3 6 (1.03%) ZABBIX
4 5 (0.86%) Netcool
4 5 (0.86%) Norton AntiVirus
4 5 (0.86%) Symantec Endpoint Protection
4 5 (0.86%) Symantec Enterprise Vault
5 4 (0.69%) Ansible
5 4 (0.69%) Casper Suite
5 4 (0.69%) EMC VPLEX
5 4 (0.69%) Oracle Enterprise Manager
5 4 (0.69%) Puppet
6 2 (0.34%) EMC NetWorker
6 2 (0.34%) SCOrch
6 2 (0.34%) SCSM
6 2 (0.34%) Tivoli
6 2 (0.34%) WSUS
7 1 (0.17%) logstash
7 1 (0.17%) Opscode Chef
7 1 (0.17%) Salt
Vendors
1 198 (34.02%) ServiceNow
2 107 (18.38%) Microsoft
3 96 (16.49%) Remedy
4 71 (12.20%) BMC
5 36 (6.19%) VMware
6 26 (4.47%) Oracle
7 24 (4.12%) Citrix
7 24 (4.12%) HP
8 18 (3.09%) LANDesk
9 13 (2.23%) Cisco
10 11 (1.89%) Google
10 11 (1.89%) SAP
10 11 (1.89%) Symantec
11 9 (1.55%) CollabNet
12 8 (1.37%) Apple
13 6 (1.03%) Dell
13 6 (1.03%) SolarWinds
14 5 (0.86%) CheckPoint
14 5 (0.86%) Veeam
15 4 (0.69%) EMC
Bromley, Kent
Hays Finance Technology
Rate: £300.00 - £400.00 per day
Posted: 4 hours ago
Bromley, Kent
Hays Finance Technology
Rate: £350.00 - £400.00 per day
Posted: Yesterday
City, London
JM
Rate: £350 - £500 per day
Posted: Yesterday
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £350 - £400 per day
Posted: Yesterday
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £350 - £400 per day
Posted: 4 days ago
South East London
Oscar
Rate: £300 - £400 per day
Posted: 4 days ago
City, London
Lorien Resourcing
Posted: 4 days ago
Bromley, Kent
Hays Finance Technology
Rate: £400.00 - £500.00 per day
Posted: 4 days ago
London
Lawrence Harvey Enterprise
Posted: 5 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £45000 - £50000 per annum
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 5 days ago
West London
Testing Circle Ltd
Rate: £425 - £500 per day + TBC (get in contact)
Posted: 6 days ago
London
OCC Computer Personnel
Rate: £300 per day + Benefits
Posted: 14 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 20 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 20 days ago
City of London
Lawrence Harvey
Rate: £450 - £500 per annum
Posted: 20 days ago
London
IQ Public Sector
Rate: £700.00 - £730.00 per day
Posted: 20 days ago
City of London
Hays London City Cheapside
Rate: £550.00 - £645.00 per day
Posted: 21 days ago