The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 218 246 306
Rank change year-on-year
+28 +60
Contract jobs citing ITSM 205 161 79
As % of all contract IT jobs located in London 0.91% 0.70% 0.37%
As % of the Processes & Methodologies category 1.17% 0.89% 0.48%
Number of daily rates quoted 149 113 48
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£450 £400 £414
Average daily rate % change year-on-year
+12.50% -3.32%
90% offered a daily rate of more than £218 £263 £250
10% offered a daily rate of more than £550 £485 £587
UK excluding London average daily rate £375 £350 £398
% change year-on-year
+7.14% -11.94%
Number of hourly rates quoted 2 5 5
Average hourly rate £16.08 £15.00 £15.00
Average hourly rate % change year-on-year
+7.20% -
90% offered a hourly rate of more than £13.98 £13.00 £13.72
10% offered a hourly rate of more than £18.18 £16.60 £27.58
UK excluding London average hourly rate £13.14 £17.00 £14.50
% change year-on-year
-22.70% +17.24%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17596 17989 16489
As % of all contract IT jobs located in London 78.25% 78.24% 77.30%
Number of daily rates quoted 12335 12851 11441
Average daily rate £450 £438 £450
Average daily rate % change year-on-year
+2.85% -2.77%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £615 £600 £600
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 247 234 227
Average hourly rate £20.31 £22.50 £28.00
Average hourly rate % change year-on-year
-9.73% -19.64%
90% offered a hourly rate of more than £11.00 £13.00 £13.97
10% offered a hourly rate of more than £65.00 £50.00 £135.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 6 May 2015.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 47 £475 +18.75% 10
Croydon - 7 £218 -
Feltham - 2 £370 -
Canary Wharf -4 1 £550 +139.13%
Kingston Upon Thames - 1 £375 - 1
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 6 May 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 261 (68.15%) ITIL
2 247 (64.49%) Service Management
3 108 (28.20%) Finance
4 105 (27.42%) Microsoft
5 93 (24.28%) ServiceNow
6 86 (22.45%) Windows
7 85 (22.19%) Remedy
7 85 (22.19%) Remedy ITSM
8 69 (18.02%) Project Management
9 65 (16.97%) CMDB
10 64 (16.71%) HP
11 61 (15.93%) HTML
12 59 (15.40%) Degree
13 57 (14.88%) XML
14 55 (14.36%) Service Delivery
15 50 (13.05%) VMware
15 50 (13.05%) BMC
16 48 (12.53%) Web Services
17 45 (11.75%) SharePoint
18 44 (11.49%) JavaScript
18 44 (11.49%) Security Cleared
19 43 (11.23%) Oracle
19 43 (11.23%) Active Directory
20 42 (10.97%) VMware Infrastructure
21 40 (10.44%) SC Cleared
21 40 (10.44%) Problem Management
21 40 (10.44%) Incident Management
21 40 (10.44%) Change Management
21 40 (10.44%) Configuration Management
22 38 (9.92%) MS Office

ITSM
Top Related IT Skills in London by Category

For the 6 months to 6 May 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 45 (11.75%) SharePoint
2 19 (4.96%) OpenStack
3 18 (4.70%) MS Exchange
3 18 (4.70%) WebLogic
4 13 (3.39%) Blackberry Enterprise Server
5 5 (1.31%) Tomcat
6 4 (1.04%) CMS
7 3 (0.78%) IIS
7 3 (0.78%) Oracle HTTP Server
7 3 (0.78%) SharePoint 2010
7 3 (0.78%) IBM HTTP Server
7 3 (0.78%) WebSphere
8 2 (0.52%) Exchange Server 2013
8 2 (0.52%) Oracle Workflow
9 1 (0.26%) Apache
9 1 (0.26%) BizTalk Server
9 1 (0.26%) Oracle Coherence
Applications
1 38 (9.92%) MS Office
2 17 (4.44%) MS Excel
3 3 (0.78%) MS Project
4 2 (0.52%) Acrobat
4 2 (0.52%) MS PowerPoint
5 1 (0.26%) MS Visio
Business Applications
1 85 (22.19%) Remedy ITSM
2 3 (0.78%) assyst
3 2 (0.52%) Remedy AR System
3 2 (0.52%) RMDS
4 1 (0.26%) SAP Oil and Gas
4 1 (0.26%) Oracle Retail
Cloud Services
1 11 (2.87%) SaaS
2 8 (2.09%) Google Apps
3 6 (1.57%) IaaS
4 1 (0.26%) PaaS
4 1 (0.26%) Microsoft Azure
4 1 (0.26%) Amazon AWS
Communications & Networking
1 30 (7.83%) SAN
2 23 (6.01%) TCP/IP
3 21 (5.48%) LDAP
4 20 (5.22%) LAN
5 18 (4.70%) NAS
5 18 (4.70%) NetScaler
5 18 (4.70%) SSL
6 17 (4.44%) VPN
7 16 (4.18%) WAN
8 13 (3.39%) Firewall
9 12 (3.13%) MPLS
9 12 (3.13%) DSL
9 12 (3.13%) BIG-IP
10 7 (1.83%) Wi-Fi
11 4 (1.04%) Internet
12 3 (0.78%) HTTP
13 2 (0.52%) SNMP
13 2 (0.52%) DNS
14 1 (0.26%) VoIP
14 1 (0.26%) Wireless
Database & Business Intelligence
1 21 (5.48%) SQL Server
2 17 (4.44%) Relational Database
3 15 (3.92%) Oracle Database
4 12 (3.13%) RDBMS
5 9 (2.35%) Pentaho
6 7 (1.83%) Crystal Reports
7 3 (0.78%) Oracle Reports
7 3 (0.78%) Data Warehouse
7 3 (0.78%) Hadoop
7 3 (0.78%) MySQL
7 3 (0.78%) Big Data
8 2 (0.52%) QlikView
9 1 (0.26%) Oracle BI EE
9 1 (0.26%) SQL Server 2008
9 1 (0.26%) VLDB
9 1 (0.26%) Spotfire
9 1 (0.26%) Data Mining
9 1 (0.26%) MongoDB
Development Applications
1 14 (3.66%) JIRA
2 13 (3.39%) Subversion
2 13 (3.39%) JUnit
2 13 (3.39%) Eclipse
3 12 (3.13%) Toad
3 12 (3.13%) ClearCase
4 9 (2.35%) ClearQuest
4 9 (2.35%) Jenkins
5 8 (2.09%) Artifactory
5 8 (2.09%) Maven
5 8 (2.09%) Ant
6 6 (1.57%) Team Foundation Server
7 2 (0.52%) Lombardi
7 2 (0.52%) Oracle Forms
7 2 (0.52%) MSI
8 1 (0.26%) ERwin
General
1 108 (28.20%) Finance
2 37 (9.66%) Banking
3 15 (3.92%) Investment Banking
4 9 (2.35%) Telecoms
5 5 (1.31%) Legal
5 5 (1.31%) Manufacturing
6 4 (1.04%) Front Office
7 3 (0.78%) Retail
7 3 (0.78%) International Banking
8 2 (0.52%) Billing
8 2 (0.52%) Financial Institution
9 1 (0.26%) Pharmaceutical
9 1 (0.26%) Electronics
9 1 (0.26%) Advertising
9 1 (0.26%) Publishing
9 1 (0.26%) Games
9 1 (0.26%) Retail Banking
9 1 (0.26%) Marketing
9 1 (0.26%) French Language
9 1 (0.26%) Spanish Language
Job Titles
1 76 (19.84%) Developer
2 71 (18.54%) Analyst
3 49 (12.79%) Consultant
4 45 (11.75%) Service Manager
5 34 (8.88%) ServiceNow Developer
6 26 (6.79%) Service Analyst
7 24 (6.27%) ServiceNow Consultant
8 20 (5.22%) Technical Consultant
8 20 (5.22%) Project Manager
9 18 (4.70%) Senior Developer
9 18 (4.70%) ITSM Consultant
10 16 (4.18%) Technical Developer
10 16 (4.18%) Wintel Analyst
10 16 (4.18%) Senior Consultant
10 16 (4.18%) Senior Technical Consultant
10 16 (4.18%) IT Services Manager
11 15 (3.92%) Architect
12 14 (3.66%) Services Delivery Manager
12 14 (3.66%) Delivery Manager
13 13 (3.39%) Incident Manager
Libraries, Frameworks & Software Standards
1 61 (15.93%) HTML
2 57 (14.88%) XML
3 48 (12.53%) Web Services
4 38 (9.92%) CSS
5 33 (8.62%) Middleware
6 27 (7.05%) Ajax
7 18 (4.70%) J2EE
7 18 (4.70%) SOAP
8 15 (3.92%) COM
9 14 (3.66%) Servlets
10 13 (3.39%) JSP
10 13 (3.39%) Struts
10 13 (3.39%) Hibernate
10 13 (3.39%) Spring
11 9 (2.35%) Apache CXF
12 8 (2.09%) .NET
13 6 (1.57%) XHTML
14 3 (0.78%) XSLT
14 3 (0.78%) ASP.NET
15 2 (0.52%) XSL
Miscellaneous
1 65 (16.97%) CMDB
2 32 (8.36%) Analytical Skills
3 31 (8.09%) Management Information System
4 20 (5.22%) Computer Science
5 18 (4.70%) Replication
6 16 (4.18%) Blackberry
7 15 (3.92%) Thin Client
7 15 (3.92%) Fat Client
8 13 (3.39%) Clustering
9 5 (1.31%) PMI
9 5 (1.31%) Derivative
10 4 (1.04%) Fixed Income
11 3 (0.78%) N-Tier
11 3 (0.78%) PKI
11 3 (0.78%) Video Conferencing
11 3 (0.78%) Open Source
11 3 (0.78%) Hedge funds
12 2 (0.52%) SWIFT
12 2 (0.52%) Enterprise Software
12 2 (0.52%) iPad
Operating Systems
1 86 (22.45%) Windows
2 36 (9.40%) UNIX
3 24 (6.27%) Windows Server 2008
4 21 (5.48%) Linux
5 17 (4.44%) Windows Server 2003
5 17 (4.44%) Solaris
5 17 (4.44%) Red Hat Enterprise Linux
5 17 (4.44%) Windows 7
6 15 (3.92%) AIX
7 11 (2.87%) SUSE
7 11 (2.87%) Oracle Linux
7 11 (2.87%) SUSE Linux Enterprise Server
8 8 (2.09%) Windows Server 2012
9 7 (1.83%) Android
9 7 (1.83%) Apple iOS
9 7 (1.83%) Mac OS
10 2 (0.52%) Windows 8
10 2 (0.52%) Windows XP
11 1 (0.26%) Mac OS X
11 1 (0.26%) Debian
Processes & Methodologies
1 261 (68.15%) ITIL
2 247 (64.49%) Service Management
3 69 (18.02%) Project Management
4 55 (14.36%) Service Delivery
5 40 (10.44%) Change Management
5 40 (10.44%) Configuration Management
5 40 (10.44%) Incident Management
5 40 (10.44%) Problem Management
6 35 (9.14%) Stakeholder Management
7 30 (7.83%) Release Management
8 27 (7.05%) PRINCE2
9 26 (6.79%) Low Latency
10 23 (6.01%) ITIL V3
10 23 (6.01%) OO
11 22 (5.74%) Agile Software Development
12 18 (4.70%) Technical Architecture
12 18 (4.70%) ITIL V2
12 18 (4.70%) IT Asset Management
13 17 (4.44%) Performance Management
13 17 (4.44%) Workflow
Programming Languages
1 44 (11.49%) JavaScript
2 33 (8.62%) SQL
3 29 (7.57%) Java
4 27 (7.05%) C#
5 26 (6.79%) PowerShell
6 22 (5.74%) VBScript
7 20 (5.22%) Perl
8 17 (4.44%) PL/SQL
9 11 (2.87%) Ruby
10 8 (2.09%) C
11 7 (1.83%) C++
11 7 (1.83%) Shell Script
12 5 (1.31%) Python
13 4 (1.04%) VBA
14 2 (0.52%) PHP
14 2 (0.52%) VB
14 2 (0.52%) VB.NET
15 1 (0.26%) Bash Shell
Qualifications
1 59 (15.40%) Degree
2 44 (11.49%) Security Cleared
3 40 (10.44%) SC Cleared
4 32 (8.36%) ITIL Certification
5 11 (2.87%) PMI Certification
5 11 (2.87%) Sun Certification
6 9 (2.35%) Oracle Certification
6 9 (2.35%) OCPJP
7 7 (1.83%) ITIL Foundation Certificate
8 6 (1.57%) CTC Cleared
8 6 (1.57%) PMP
9 5 (1.31%) Microsoft Certification
9 5 (1.31%) CISA
10 3 (0.78%) MCSE
11 2 (0.52%) Cisco Certification
11 2 (0.52%) CCNA
11 2 (0.52%) ISEB
11 2 (0.52%) RHCE
12 1 (0.26%) ISEB Practitioner
12 1 (0.26%) RHCT
Quality Assurance & Compliance
1 21 (5.48%) SLA
2 17 (4.44%) QA
3 3 (0.78%) COBIT
4 2 (0.52%) PMBOK
5 1 (0.26%) ISO 9001
5 1 (0.26%) Sarbanes-Oxley
5 1 (0.26%) ISO/IEC 27001
5 1 (0.26%) ISO/IEC 20000
5 1 (0.26%) Data Quality
5 1 (0.26%) GPG13
System Software
1 43 (11.23%) Active Directory
2 42 (10.97%) VMware Infrastructure
3 30 (7.83%) Hyper-V
4 29 (7.57%) Veritas Cluster Server
5 25 (6.53%) XenApp
6 19 (4.96%) XenDesktop
7 18 (4.70%) VMware ESXi
8 12 (3.13%) NLBS
9 11 (2.87%) Xen
10 5 (1.31%) Citrix Presentation Server
11 4 (1.04%) VMware Workstation
11 4 (1.04%) Microsoft App-V
11 4 (1.04%) vCloud
12 3 (0.78%) vSphere
13 1 (0.26%) Terminal Services
13 1 (0.26%) Samba
13 1 (0.26%) VMware ESX
Systems Management
1 29 (7.57%) SCCM
2 23 (6.01%) SCOM
3 18 (4.70%) SCVMM
4 16 (4.18%) HP UCMDB
5 15 (3.92%) HP SIM
5 15 (3.92%) EdgeSight
6 13 (3.39%) Puppet
6 13 (3.39%) Opscode Chef
7 11 (2.87%) WSUS
7 11 (2.87%) HP Operations Orchestration
8 6 (1.57%) BladeLogic
9 5 (1.31%) ITRS Geneos
10 4 (1.04%) Control-M
10 4 (1.04%) HP Quality Center
11 3 (0.78%) SCOrch
12 2 (0.52%) ServiceCenter
12 2 (0.52%) Zenoss
12 2 (0.52%) Nagios
12 2 (0.52%) WMI
13 1 (0.26%) NetBackup
Vendors
1 105 (27.42%) Microsoft
2 93 (24.28%) ServiceNow
3 85 (22.19%) Remedy
4 64 (16.71%) HP
5 50 (13.05%) BMC
5 50 (13.05%) VMware
6 43 (11.23%) Oracle
7 35 (9.14%) Citrix
8 33 (8.62%) Veritas
9 29 (7.57%) IBM
10 24 (6.27%) CA
11 23 (6.01%) Dell
12 17 (4.44%) Nimsoft
13 15 (3.92%) Veeam
13 15 (3.92%) Cisco
14 14 (3.66%) Red Hat
15 12 (3.13%) CheckPoint
15 12 (3.13%) EMC
16 10 (2.61%) LANDesk
17 9 (2.35%) Google
City, London
TEKsystems
Rate: £450 - £500 per day
Posted: 9 hours ago
Docklands
iKonnect
Rate: £450 - £510 per day
Posted: 9 hours ago
Uxbridge, Middlesex
Randstad Strategic Accounts
Rate: £325 - £340 per day
Posted: 11 hours ago
London
ReThink Recruitment
Rate: £400.00 - £500.00 per day
Posted: Yesterday
Uxbridge, Middlesex
Lorien Resourcing
Rate: £300 - £365 per day
Posted: Yesterday
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: Yesterday
City, London
E-synergy Solutions
Rate: £250 - £300 per day
Posted: 5 days ago
City, London
Lorien Resourcing
Posted: 6 days ago
London, United Kingdom
London Borough of Lewisham
Rate: £51,045 - £55,005pa (SMG1) + Benefits
Posted: 13 days ago
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £350.00 - £400.00 per day
Posted: 16 days ago
London
Progressive Recruitment
Rate: £200 - £250 per day + competitive
Posted: 23 days ago