The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 183 222 305
Rank change year-on-year
+39 +83
Contract jobs citing ITSM 295 253 133
As % of all contract IT jobs located in London 1.30% 1.07% 0.55%
As % of the Processes & Methodologies category 1.51% 1.30% 0.67%
Number of daily rates quoted 241 160 91
Median daily rate £469 £400 £400
Median daily rate % change year-on-year
+17.18% -
90% offered a daily rate of more than £210 £250 £250
10% offered a daily rate of more than £575 £575 £575
UK excluding London median daily rate £375 £380 £425
% change year-on-year
-1.31% -10.58%
Number of hourly rates quoted 0 3 1
Median hourly rate - £17.98 £19.00
Median hourly rate % change year-on-year
- -5.36%
UK excluding London median hourly rate £14.50 £21.75 £15.50
% change year-on-year
-33.33% +40.32%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19477 19478 19794
As % of all contract IT jobs located in London 85.78% 82.37% 81.48%
Number of daily rates quoted 13973 13893 13777
Median daily rate £475 £450 £450
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 170 217 237
Median hourly rate £23.50 £22.50 £21.50
Median hourly rate % change year-on-year
+4.44% +4.65%
90% offered a hourly rate of more than £12.50 £13.17 £13.46
10% offered a hourly rate of more than £55.00 £60.00 £45.00
UK excluding London median hourly rate £30.00 £33.00 £26.00
% change year-on-year
-9.09% +26.92%

ITSM
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 27 August 2016.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +43 43 £359 -1.03% 9
Hayes - 6 £350 -
Canary Wharf +5 3 £530 -3.63%
Bromley - 3 £325 -
Docklands, London +11 2 £575 +27.77%
Croydon -11 1 £500 +37.93%
Uxbridge - 1 £350 -
Wembley - 1 £295 -
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 27 August 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 381 (70.43%) ITIL
2 355 (65.62%) Service Management
3 211 (39.00%) ServiceNow
4 121 (22.37%) Finance
5 101 (18.67%) Microsoft
6 90 (16.64%) Project Management
7 83 (15.34%) Remedy
7 83 (15.34%) Remedy ITSM
8 81 (14.97%) JavaScript
9 80 (14.79%) Stakeholder Management
10 73 (13.49%) MS Excel
11 69 (12.75%) HTML
11 69 (12.75%) ITIL V3
12 64 (11.83%) CSS
13 63 (11.65%) Windows
14 62 (11.46%) XML
15 61 (11.28%) Analytical Skills
16 60 (11.09%) Active Directory
17 59 (10.91%) ITIL Certification
18 57 (10.54%) Service Delivery
19 55 (10.17%) Configuration Management
20 52 (9.61%) Agile Software Development
21 50 (9.24%) Incident Management
22 49 (9.06%) Degree
23 48 (8.87%) Change Management
23 48 (8.87%) CMS
24 46 (8.50%) BMC
24 46 (8.50%) SharePoint
24 46 (8.50%) Security Cleared
25 44 (8.13%) Problem Management

ITSM
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (8.87%) CMS
2 46 (8.50%) SharePoint
3 14 (2.59%) SharePoint 2010
4 9 (1.66%) Apache
5 6 (1.11%) WebSphere
6 5 (0.92%) WebSphere Application Server
7 4 (0.74%) Tomcat
8 3 (0.55%) IIS
8 3 (0.55%) Skype for Business
9 2 (0.37%) GlassFish
9 2 (0.37%) IBM Notes
9 2 (0.37%) JBoss
9 2 (0.37%) MS Exchange
9 2 (0.37%) Oracle Application Server
9 2 (0.37%) Oracle HTTP Server
10 1 (0.18%) Blackberry Enterprise Server
10 1 (0.18%) FileNet
10 1 (0.18%) SAP Portal
10 1 (0.18%) SAS
10 1 (0.18%) WebLogic
Applications
1 73 (13.49%) MS Excel
2 41 (7.58%) MS Office
3 13 (2.40%) MS PowerPoint
4 1 (0.18%) MS Visio
4 1 (0.18%) S-PLUS
Business Applications
1 83 (15.34%) Remedy ITSM
2 3 (0.55%) assyst
2 3 (0.55%) SAP HR
3 1 (0.18%) Dynamics CRM
3 1 (0.18%) Oracle Applications
3 1 (0.18%) Oracle Procure-to-Pay
3 1 (0.18%) SAP Business ByDesign
3 1 (0.18%) SAP ERP
Cloud Services
1 14 (2.59%) SaaS
2 9 (1.66%) Microsoft Azure
3 5 (0.92%) Cloud Computing
3 5 (0.92%) IaaS
4 4 (0.74%) Amazon AWS
4 4 (0.74%) Office 365
4 4 (0.74%) PaaS
5 2 (0.37%) Google Apps
5 2 (0.37%) Rackspace Cloud
Communications & Networking
1 31 (5.73%) DNS
2 20 (3.70%) TCP/IP
3 19 (3.51%) DHCP
3 19 (3.51%) VPN
4 17 (3.14%) LDAP
4 17 (3.14%) Remote Desktop
5 14 (2.59%) HTTP
6 7 (1.29%) Firewall
6 7 (1.29%) LAN
7 6 (1.11%) WAN
8 4 (0.74%) SSL
9 3 (0.55%) Internet
9 3 (0.55%) SNMP
10 2 (0.37%) IPsec
10 2 (0.37%) NAS
10 2 (0.37%) NetScaler
10 2 (0.37%) SAN
10 2 (0.37%) Wi-Fi
11 1 (0.18%) Intranet
11 1 (0.18%) Unified Communications
Database & Business Intelligence
1 28 (5.18%) SQL Server
2 10 (1.85%) SQL Server Reporting Services
3 8 (1.48%) MySQL
4 4 (0.74%) Oracle Database
5 3 (0.55%) BusinessObjects
5 3 (0.55%) DB2
5 3 (0.55%) SQL Server Integration Services
6 2 (0.37%) Big Data
6 2 (0.37%) Crystal Reports
6 2 (0.37%) Data Mining
6 2 (0.37%) Oracle Reports
6 2 (0.37%) SQL Server 2012
7 1 (0.18%) BusinessObjects Web Intelligence
7 1 (0.18%) BusinessObjects XI
7 1 (0.18%) Data Warehouse
7 1 (0.18%) Power BI
7 1 (0.18%) PowerCenter
7 1 (0.18%) Relational Database
7 1 (0.18%) SQL Server 2014
7 1 (0.18%) Xcelsius
Development Applications
1 10 (1.85%) JIRA
2 5 (0.92%) InstallShield
2 5 (0.92%) MSI
2 5 (0.92%) WinDbg
3 4 (0.74%) Team Foundation Server
4 3 (0.55%) Jenkins
5 2 (0.37%) Eclipse
5 2 (0.37%) Git (software)
5 2 (0.37%) Hudson
5 2 (0.37%) Mercurial
General
1 121 (22.37%) Finance
2 33 (6.10%) Retail
3 28 (5.18%) Banking
4 24 (4.44%) Financial Institution
5 20 (3.70%) Pharmaceutical
6 17 (3.14%) Telecoms
7 15 (2.77%) Manufacturing
8 11 (2.03%) Investment Banking
8 11 (2.03%) Legal
9 9 (1.66%) Japanese Language
10 5 (0.92%) French Language
10 5 (0.92%) Law
11 4 (0.74%) Advertising
11 4 (0.74%) Marketing
12 3 (0.55%) German Language
13 2 (0.37%) Corporate Banking
13 2 (0.37%) Italian Language
13 2 (0.37%) Local Government
13 2 (0.37%) Publishing
13 2 (0.37%) Retail Banking
Job Titles
1 130 (24.03%) Analyst
2 81 (14.97%) Developer
3 62 (11.46%) ServiceNow Developer
4 59 (10.91%) Business Analyst
5 56 (10.35%) Service Manager
6 50 (9.24%) Service Analyst
7 43 (7.95%) Consultant
8 35 (6.47%) Administrator
9 31 (5.73%) Architect
10 27 (4.99%) ITIL Manager
10 27 (4.99%) Project Manager
11 25 (4.62%) IT Manager
12 23 (4.25%) ITSM Analyst
13 22 (4.07%) Service Desk Analyst
14 20 (3.70%) Delivery Manager
15 19 (3.51%) IT Analyst
16 18 (3.33%) 1st Line Service Desk Analyst
17 17 (3.14%) IT Services Manager
17 17 (3.14%) Management Consultant
18 16 (2.96%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 69 (12.75%) HTML
2 64 (11.83%) CSS
3 62 (11.46%) XML
4 40 (7.39%) Web Services
5 20 (3.70%) HTML5
6 18 (3.33%) Middleware
7 16 (2.96%) Ajax
8 11 (2.03%) SOAP
9 9 (1.66%) .NET
10 8 (1.48%) AngularJS
11 7 (1.29%) ASP.NET
12 6 (1.11%) jQuery
12 6 (1.11%) REST
12 6 (1.11%) Twitter Bootstrap
12 6 (1.11%) XHTML
13 4 (0.74%) Node.js
14 3 (0.55%) JSON
14 3 (0.55%) Web Dynpro
15 2 (0.37%) FpML
15 2 (0.37%) LAMP
Miscellaneous
1 61 (11.28%) Analytical Skills
2 41 (7.58%) CMDB
3 34 (6.28%) Management Information System
4 27 (4.99%) Data Centre
5 17 (3.14%) Virtual Team
6 13 (2.40%) Hedge funds
6 13 (2.40%) User Experience
7 9 (1.66%) Computer Science
8 8 (1.48%) PMI
9 7 (1.29%) Clustering
10 6 (1.11%) Enterprise Software
11 5 (0.92%) FMCG
11 5 (0.92%) PKI
12 4 (0.74%) Fintech
12 4 (0.74%) NHS
13 3 (0.55%) Blackberry
13 3 (0.55%) Data Structures
13 3 (0.55%) Replication
13 3 (0.55%) Statistics
14 2 (0.37%) Life Science
Operating Systems
1 63 (11.65%) Windows
2 34 (6.28%) Linux
2 34 (6.28%) Unix
3 27 (4.99%) Windows Server
4 20 (3.70%) Windows Server 2008
5 19 (3.51%) Mac OS X
6 16 (2.96%) Windows Server 2012
7 14 (2.59%) Solaris
8 12 (2.22%) AIX
8 12 (2.22%) Windows 7
9 9 (1.66%) Red Hat Enterprise Linux
9 9 (1.66%) SUSE
10 7 (1.29%) Oracle Linux
11 5 (0.92%) Apple iOS
11 5 (0.92%) SUSE Linux Enterprise Server
12 3 (0.55%) Android
12 3 (0.55%) Windows 8
12 3 (0.55%) Windows Server 2003
13 1 (0.18%) HPUX
13 1 (0.18%) Windows 2000 Server
Processes & Methodologies
1 381 (70.43%) ITIL
2 355 (65.62%) Service Management
3 90 (16.64%) Project Management
4 80 (14.79%) Stakeholder Management
5 69 (12.75%) ITIL V3
6 57 (10.54%) Service Delivery
7 55 (10.17%) Configuration Management
8 52 (9.61%) Agile Software Development
9 50 (9.24%) Incident Management
10 48 (8.87%) Change Management
11 44 (8.13%) Problem Management
12 39 (7.21%) Migration
13 35 (6.47%) User Acceptance Testing
14 29 (5.36%) GAP Analysis
15 26 (4.81%) Business Analysis
15 26 (4.81%) SDLC
16 23 (4.25%) Asset Management
17 20 (3.70%) Workflow
18 19 (3.51%) Programme Management
19 18 (3.33%) Process Improvement
Programming Languages
1 81 (14.97%) JavaScript
2 30 (5.55%) PowerShell
2 30 (5.55%) SQL
3 27 (4.99%) Perl
4 17 (3.14%) Java
5 12 (2.22%) Shell Script
6 11 (2.03%) C
7 10 (1.85%) Bash Shell
8 7 (1.29%) C#
9 6 (1.11%) Korn
10 5 (0.92%) Ruby
10 5 (0.92%) VBScript
11 4 (0.74%) PL/SQL
12 3 (0.55%) ABAP
12 3 (0.55%) Python
13 2 (0.37%) C++
13 2 (0.37%) Objective-C
13 2 (0.37%) PHP
14 1 (0.18%) VB
Qualifications
1 59 (10.91%) ITIL Certification
2 49 (9.06%) Degree
3 46 (8.50%) Security Cleared
4 37 (6.84%) SC Cleared
5 17 (3.14%) PMI Certification
6 12 (2.22%) ITIL Foundation Certificate
7 11 (2.03%) PRINCE2 Certification
8 9 (1.66%) PMP
9 6 (1.11%) ISEB
9 6 (1.11%) Microsoft Certification
10 5 (0.92%) BC Cleared
10 5 (0.92%) BPSS Clearance
11 3 (0.55%) CISA
11 3 (0.55%) CISM
11 3 (0.55%) CISSP
11 3 (0.55%) MCSE
12 2 (0.37%) DV Cleared
12 2 (0.37%) MCITP
12 2 (0.37%) MCP
12 2 (0.37%) MCTS
Quality Assurance & Compliance
1 27 (4.99%) SLA
2 14 (2.59%) COBIT
3 5 (0.92%) QA
3 5 (0.92%) WCAG
4 4 (0.74%) PCI DSS
5 2 (0.37%) Disclosure Scotland
5 2 (0.37%) GxP
5 2 (0.37%) ISO 9001
6 1 (0.18%) ISO/IEC 17799
6 1 (0.18%) ISO22301
6 1 (0.18%) MiFID
6 1 (0.18%) PMBOK
6 1 (0.18%) Sarbanes-Oxley
System Software
1 60 (11.09%) Active Directory
2 31 (5.73%) VMware Infrastructure
3 8 (1.48%) vSphere
4 6 (1.11%) Virtual Machines
4 6 (1.11%) VMware ESXi
5 5 (0.92%) BitLocker
5 5 (0.92%) Hyper-V
5 5 (0.92%) Microsoft App-V
5 5 (0.92%) XenApp
6 4 (0.74%) Veritas Cluster Server
6 4 (0.74%) VMware Workstation
7 3 (0.55%) Terminal Services
8 2 (0.37%) Squid
8 2 (0.37%) vCloud
8 2 (0.37%) XenDesktop
9 1 (0.18%) Tivoli Directory Server
9 1 (0.18%) Virtual Desktop
Systems Management
1 27 (4.99%) SCCM
2 25 (4.62%) SCOM
3 10 (1.85%) Puppet
4 9 (1.66%) Ansible
5 6 (1.11%) WSUS
6 5 (0.92%) Perfmon
7 4 (0.74%) Tivoli
8 3 (0.55%) Microsoft Clustering
8 3 (0.55%) OpenView
9 2 (0.37%) DatAdvantage
9 2 (0.37%) EMC NetWorker
9 2 (0.37%) Nagios
9 2 (0.37%) Netcool
9 2 (0.37%) Netcool/OMNIbus
9 2 (0.37%) Netcool/Webtop
9 2 (0.37%) ServiceCenter
10 1 (0.18%) NetApp OnCommand
10 1 (0.18%) Opscode Chef
10 1 (0.18%) Tivoli Identity Manager
10 1 (0.18%) Tivoli Storage Manager
Vendors
1 211 (39.00%) ServiceNow
2 101 (18.67%) Microsoft
3 83 (15.34%) Remedy
4 46 (8.50%) BMC
5 34 (6.28%) VMware
6 28 (5.18%) HP
7 21 (3.88%) LANDesk
8 19 (3.51%) IBM
9 18 (3.33%) Oracle
10 12 (2.22%) Citrix
11 9 (1.66%) SAP
12 7 (1.29%) Sun
13 6 (1.11%) Google
13 6 (1.11%) Symantec
14 5 (0.92%) Altiris
14 5 (0.92%) CA
14 5 (0.92%) EMC
14 5 (0.92%) Intel Security
14 5 (0.92%) Lumension
15 4 (0.74%) Cisco
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: 4 days ago
Central London / West End
Arden Resourcing Limited
Rate: £450.00 - £550.00 per day
Posted: 4 days ago
London
Opilio Recruitment
Rate: From £45,000 to £55,000 per annum
Posted: 5 days ago
London
Boss ERP Consulting
Rate: £0 - £425 per day
Posted: 10 days ago