The table below looks at the statistics for ITSM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 208 245 286
Rank change year-on-year
+37 +41
Contract jobs citing ITSM 196 143 91
As % of all contract IT jobs located in London 0.95% 0.67% 0.46%
As % of the Processes & Methodologies category 1.21% 0.86% 0.60%
Number of daily rates quoted 128 95 43
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£475 £440 £350
Average daily rate % change year-on-year
+7.95% +25.71%
90% offered a daily rate of more than £250 £284 £253
10% offered a daily rate of more than £550 £541 £532
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2 9 3
Average hourly rate £15.60 £15.00 £21.50
Average hourly rate % change year-on-year
+4.00% -30.23%
90% offered a hourly rate of more than £13.12 £15.00 £19.26
10% offered a hourly rate of more than £18.08 £18.30 £47.10
UK excluding London average hourly rate £17.63 £20.00 £14.08
% change year-on-year
-11.87% +42.02%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16179 16694 15274
As % of all contract IT jobs located in London 78.76% 78.62% 76.79%
Number of daily rates quoted 11415 11444 10751
Average daily rate £450 £438 £450
Average daily rate % change year-on-year
+2.85% -2.77%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 197 227 231
Average hourly rate £21.25 £27.53 £24.00
Average hourly rate % change year-on-year
-22.81% +14.70%
90% offered a hourly rate of more than £11.00 £14.00 £13.50
10% offered a hourly rate of more than £55.00 £76.75 £73.75
UK excluding London average hourly rate £30.00 £27.50 £31.00
% change year-on-year
+9.09% -11.29%

ITSM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in London

ITSM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the London region.

ITSM Daily Rate Trend in London

ITSM
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the London region over the 3 months to 6 March 2015.

ITSM Daily Rate Histogram in London

ITSM
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the London region.

ITSM Hourly Rate Trend in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 47 £450 +5.88% 13
Edgware - 1 £530 -
Kingston Upon Thames - - - -
Twickenham - - - -
Uxbridge - - - -
Docklands, London - - - -
Chiswick - - - -
Chessington - - - - 1
ITSM
England

ITSM
Top 30 Related IT Skills in London

For the 6 months to 6 March 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 260 (73.86%) ITIL
2 237 (67.33%) Service Management
3 96 (27.27%) Microsoft
4 89 (25.28%) Finance
5 81 (23.01%) Windows
6 77 (21.88%) Remedy
6 77 (21.88%) Remedy ITSM
7 71 (20.17%) ServiceNow
8 61 (17.33%) Project Management
9 56 (15.91%) Service Delivery
10 54 (15.34%) BMC
11 53 (15.06%) Security Cleared
12 52 (14.77%) Degree
13 51 (14.49%) Incident Management
14 49 (13.92%) SC Cleared
15 48 (13.64%) HTML
16 47 (13.35%) XML
17 44 (12.50%) HP
18 43 (12.22%) VMware
19 42 (11.93%) Active Directory
20 41 (11.65%) Web Services
20 41 (11.65%) CMDB
20 41 (11.65%) Analytical Skills
21 40 (11.36%) Oracle
22 39 (11.08%) SharePoint
23 38 (10.80%) SQL
23 38 (10.80%) VMware Infrastructure
24 37 (10.51%) Configuration Management
24 37 (10.51%) Change Management
25 36 (10.23%) UNIX

ITSM
Top Related IT Skills in London by Category

For the 6 months to 6 March 2015, IT contractor jobs across the London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 39 (11.08%) SharePoint
2 18 (5.11%) WebLogic
3 15 (4.26%) OpenStack
4 9 (2.56%) MS Exchange
5 8 (2.27%) Blackberry Enterprise Server
6 5 (1.42%) Tomcat
7 3 (0.85%) SharePoint 2010
7 3 (0.85%) IBM HTTP Server
7 3 (0.85%) WebSphere
7 3 (0.85%) CMS
7 3 (0.85%) IIS
7 3 (0.85%) Oracle HTTP Server
8 2 (0.57%) Oracle Coherence
8 2 (0.57%) Exchange Server 2013
9 1 (0.28%) BizTalk Server
9 1 (0.28%) Oracle Workflow
Applications
1 35 (9.94%) MS Office
2 11 (3.13%) MS Excel
3 6 (1.70%) MS Visio
4 2 (0.57%) Acrobat
4 2 (0.57%) MS PowerPoint
5 1 (0.28%) MS Project
Business Applications
1 77 (21.88%) Remedy ITSM
2 4 (1.14%) Oracle Retail
3 3 (0.85%) assyst
3 3 (0.85%) Remedy AR System
4 2 (0.57%) Oracle ERP
5 1 (0.28%) SAP Oil and Gas
Cloud Services
1 14 (3.98%) Google Apps
2 10 (2.84%) SaaS
3 5 (1.42%) IaaS
4 1 (0.28%) PaaS
Communications & Networking
1 28 (7.95%) SAN
2 23 (6.53%) TCP/IP
3 18 (5.11%) LDAP
3 18 (5.11%) LAN
4 16 (4.55%) NAS
4 16 (4.55%) NetScaler
5 15 (4.26%) WAN
5 15 (4.26%) VPN
5 15 (4.26%) SSL
6 10 (2.84%) Wi-Fi
7 9 (2.56%) MPLS
8 8 (2.27%) Firewall
8 8 (2.27%) DSL
9 7 (1.99%) Wireless
9 7 (1.99%) BIG-IP
10 3 (0.85%) HTTP
11 2 (0.57%) SNMP
11 2 (0.57%) DNS
11 2 (0.57%) Ethernet
11 2 (0.57%) VoIP
Database & Business Intelligence
1 19 (5.40%) Oracle Database
2 16 (4.55%) Relational Database
3 15 (4.26%) SQL Server
4 12 (3.41%) RDBMS
5 6 (1.70%) Oracle Database 11g
5 6 (1.70%) Oracle Reports
6 5 (1.42%) Data Warehouse
7 4 (1.14%) Data Mining
7 4 (1.14%) VLDB
8 3 (0.85%) Crystal Reports
8 3 (0.85%) Hadoop
8 3 (0.85%) Big Data
9 2 (0.57%) Pentaho
Development Applications
1 18 (5.11%) Toad
2 15 (4.26%) ClearQuest
3 14 (3.98%) JIRA
4 13 (3.69%) Eclipse
4 13 (3.69%) Subversion
4 13 (3.69%) JUnit
5 12 (3.41%) ClearCase
6 9 (2.56%) Jenkins
7 8 (2.27%) Artifactory
7 8 (2.27%) Ant
7 8 (2.27%) Maven
8 3 (0.85%) Team Foundation Server
9 2 (0.57%) Oracle Forms
General
1 89 (25.28%) Finance
2 30 (8.52%) Banking
3 10 (2.84%) Investment Banking
4 8 (2.27%) Retail
4 8 (2.27%) Legal
4 8 (2.27%) Manufacturing
4 8 (2.27%) Telecoms
5 6 (1.70%) Spanish Language
5 6 (1.70%) Law
6 5 (1.42%) Publishing
7 3 (0.85%) Games
7 3 (0.85%) Billing
7 3 (0.85%) Retail Banking
7 3 (0.85%) International Banking
8 2 (0.57%) Front Office
9 1 (0.28%) Back Office
9 1 (0.28%) Electronics
9 1 (0.28%) Pharmaceutical
9 1 (0.28%) Financial Institution
9 1 (0.28%) Marketing
Job Titles
1 79 (22.44%) Analyst
2 59 (16.76%) Developer
3 39 (11.08%) Consultant
4 38 (10.80%) Service Manager
5 26 (7.39%) Service Analyst
5 26 (7.39%) ServiceNow Developer
6 20 (5.68%) Project Manager
7 18 (5.11%) ServiceNow Consultant
8 17 (4.83%) Business Analyst
8 17 (4.83%) Senior Developer
8 17 (4.83%) Technical Consultant
9 16 (4.55%) Senior Consultant
9 16 (4.55%) ITSM Consultant
10 15 (4.26%) Technical Developer
10 15 (4.26%) Senior Technical Consultant
11 14 (3.98%) Service Desk Analyst
11 14 (3.98%) Administrator
12 13 (3.69%) IT Services Manager
12 13 (3.69%) Wintel Analyst
13 12 (3.41%) Delivery Manager
Libraries, Frameworks & Software Standards
1 48 (13.64%) HTML
2 47 (13.35%) XML
3 41 (11.65%) Web Services
4 30 (8.52%) CSS
5 26 (7.39%) Middleware
6 25 (7.10%) Ajax
7 16 (4.55%) SOAP
8 14 (3.98%) COM
8 14 (3.98%) Servlets
8 14 (3.98%) J2EE
9 13 (3.69%) JSP
9 13 (3.69%) Struts
9 13 (3.69%) Hibernate
9 13 (3.69%) Spring
10 9 (2.56%) Apache CXF
11 6 (1.70%) XHTML
12 3 (0.85%) ASP.NET
12 3 (0.85%) .NET
12 3 (0.85%) SailPoint
13 1 (0.28%) HTML5
Miscellaneous
1 41 (11.65%) CMDB
1 41 (11.65%) Analytical Skills
2 27 (7.67%) Management Information System
3 21 (5.97%) Computer Science
4 16 (4.55%) Replication
5 13 (3.69%) Thin Client
5 13 (3.69%) Fat Client
6 10 (2.84%) Blackberry
7 7 (1.99%) Clustering
8 5 (1.42%) Derivative
9 4 (1.14%) Fixed Income
9 4 (1.14%) PMI
9 4 (1.14%) Enterprise Software
10 3 (0.85%) Open Source
10 3 (0.85%) iPad
10 3 (0.85%) N-Tier
10 3 (0.85%) PKI
11 2 (0.57%) Mainframe
11 2 (0.57%) NHS
11 2 (0.57%) Hedge funds
Operating Systems
1 81 (23.01%) Windows
2 36 (10.23%) UNIX
3 20 (5.68%) Linux
4 19 (5.40%) Windows Server 2008
5 11 (3.13%) Windows 7
5 11 (3.13%) AIX
5 11 (3.13%) Solaris
6 10 (2.84%) Apple iOS
6 10 (2.84%) Red Hat Enterprise Linux
6 10 (2.84%) Mac OS
6 10 (2.84%) Android
7 9 (2.56%) Windows Server 2012
8 8 (2.27%) Windows Server 2003
9 6 (1.70%) SUSE
9 6 (1.70%) SUSE Linux Enterprise Server
9 6 (1.70%) Oracle Linux
10 2 (0.57%) Mac OS X
11 1 (0.28%) Windows XP
11 1 (0.28%) Windows 8
Processes & Methodologies
1 260 (73.86%) ITIL
2 237 (67.33%) Service Management
3 61 (17.33%) Project Management
4 56 (15.91%) Service Delivery
5 51 (14.49%) Incident Management
6 37 (10.51%) Change Management
6 37 (10.51%) Configuration Management
7 32 (9.09%) Stakeholder Management
8 29 (8.24%) Release Management
9 23 (6.53%) ITIL V3
10 22 (6.25%) Low Latency
11 21 (5.97%) Problem Management
12 20 (5.68%) PRINCE2
13 18 (5.11%) IT Asset Management
14 17 (4.83%) ITIL V2
14 17 (4.83%) OO
14 17 (4.83%) Technical Architecture
15 15 (4.26%) Business Continuity
15 15 (4.26%) Customer Engagement
15 15 (4.26%) Performance Management
Programming Languages
1 38 (10.80%) SQL
2 31 (8.81%) JavaScript
3 23 (6.53%) PL/SQL
4 20 (5.68%) PowerShell
4 20 (5.68%) C#
4 20 (5.68%) Java
5 16 (4.55%) VBScript
6 12 (3.41%) Perl
7 10 (2.84%) Shell Script
8 7 (1.99%) C
9 6 (1.70%) Ruby
10 5 (1.42%) C++
11 3 (0.85%) PHP
11 3 (0.85%) Python
11 3 (0.85%) Bash Shell
12 2 (0.57%) VBA
Qualifications
1 53 (15.06%) Security Cleared
2 52 (14.77%) Degree
3 49 (13.92%) SC Cleared
4 28 (7.95%) ITIL Certification
5 12 (3.41%) VCP4
6 11 (3.13%) Sun Certification
6 11 (3.13%) Oracle Certification
7 9 (2.56%) OCPJP
7 9 (2.56%) ITIL Foundation Certificate
7 9 (2.56%) PMI Certification
8 6 (1.70%) PMP
9 5 (1.42%) Six Sigma Green Belt
9 5 (1.42%) CTC Cleared
10 4 (1.14%) CISA
10 4 (1.14%) MCP
10 4 (1.14%) ISEB
11 3 (0.85%) Cisco Certification
11 3 (0.85%) Microsoft Certification
11 3 (0.85%) ISEB Practitioner
11 3 (0.85%) MBA
Quality Assurance & Compliance
1 15 (4.26%) SLA
2 13 (3.69%) QA
3 3 (0.85%) COBIT
4 2 (0.57%) ISO/IEC 27001
4 2 (0.57%) PMBOK
5 1 (0.28%) ISO/IEC 20000
5 1 (0.28%) GPG13
5 1 (0.28%) ISO 9001
System Software
1 42 (11.93%) Active Directory
2 38 (10.80%) VMware Infrastructure
3 25 (7.10%) Hyper-V
4 22 (6.25%) XenApp
4 22 (6.25%) Veritas Cluster Server
5 16 (4.55%) XenDesktop
6 15 (4.26%) VMware ESXi
7 7 (1.99%) Xen
7 7 (1.99%) NLBS
7 7 (1.99%) Citrix Presentation Server
8 4 (1.14%) vSphere
8 4 (1.14%) VMware Workstation
9 3 (0.85%) vCloud
10 1 (0.28%) PowerHA
10 1 (0.28%) VMware ESX
Systems Management
1 19 (5.40%) SCCM
1 19 (5.40%) SCOM
2 16 (4.55%) SCVMM
2 16 (4.55%) HP SIM
2 16 (4.55%) EdgeSight
3 15 (4.26%) HP UCMDB
4 7 (1.99%) Puppet
5 6 (1.70%) Opscode Chef
5 6 (1.70%) HP Operations Orchestration
5 6 (1.70%) Oracle Enterprise Manager
5 6 (1.70%) Control-M
5 6 (1.70%) WSUS
6 4 (1.14%) HP Quality Center
7 3 (0.85%) ITRS Geneos
7 3 (0.85%) SCOrch
7 3 (0.85%) BladeLogic
8 2 (0.57%) BMC PATROL
8 2 (0.57%) Tivoli
9 1 (0.28%) Tivoli Storage Manager
9 1 (0.28%) NetBackup
Vendors
1 96 (27.27%) Microsoft
2 77 (21.88%) Remedy
3 71 (20.17%) ServiceNow
4 54 (15.34%) BMC
5 44 (12.50%) HP
6 43 (12.22%) VMware
7 40 (11.36%) Oracle
8 26 (7.39%) Citrix
8 26 (7.39%) Veritas
9 25 (7.10%) IBM
10 23 (6.53%) CA
11 19 (5.40%) Nimsoft
12 16 (4.55%) Veeam
12 16 (4.55%) Dell
13 15 (4.26%) Cisco
14 14 (3.98%) Google
15 8 (2.27%) EMC
16 7 (1.99%) Red Hat
16 7 (1.99%) CheckPoint
17 6 (1.70%) Apple
City, London
Deerfoot IT Resources Ltd
Rate: £450 - £500 per day
Posted: 4 hours ago
City of London
Interquest - IQ ESM
Rate: £440 per day
Posted: Yesterday
London
Roc Search
Rate: £350 - £370 per day
Posted: Yesterday
South East London
Nakama
Rate: Up to £478.50 per day
Posted: 2 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 2 days ago
London
Arden Resourcing Limited
Rate: Excellent Day Rates Available
Posted: 2 days ago
City, London
Red10
Rate: £350 - £450 per day
Posted: 3 days ago
London
TEKsystems
Rate: £400 - £500 per day
Posted: 3 days ago
London
Arden Resourcing Limited
Rate: Excellent Day Rates Available
Posted: 3 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £450 per day
Posted: 10 days ago