The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Desktop Support
Rank 211 239 230
Rank change year-on-year
+28 -9
Contract jobs requiring a Desktop Support 251 195 219
As % of all contract IT jobs located in London 1.04% 0.80% 0.88%
As % of the Job Titles category 1.13% 0.87% 0.94%
Number of daily rates quoted 126 101 94
Average daily rate
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of your Daily Rate
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£160 £160 £175
Average daily rate % change year-on-year
- -8.57%
90% offered a daily rate of more than £118 £110 £107
10% offered a daily rate of more than £233 £250 £300
UK excluding London average daily rate £160 £155 £173
% change year-on-year
+3.22% -10.14%
Number of hourly rates quoted 39 39 53
Average hourly rate £18.00 £17.50 £17.00
Average hourly rate % change year-on-year
+2.85% +2.94%
90% offered a hourly rate of more than £12.69 £14.00 £13.60
10% offered a hourly rate of more than £22.00 £24.50 £23.50
UK excluding London average hourly rate £14.75 £15.50 £15.00
% change year-on-year
-4.83% +3.33%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22291 22532 23252
As % of all contract IT jobs located in London 92.54% 92.61% 92.95%
Number of daily rates quoted 15700 15338 15942
Average daily rate £450 £425 £438
Average daily rate % change year-on-year
+5.88% -2.85%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 324 423 451
Average hourly rate £18.00 £17.50 £19.25
Average hourly rate % change year-on-year
+2.85% -9.09%
90% offered a hourly rate of more than £12.50 £11.50 £13.00
10% offered a hourly rate of more than £43.00 £45.00 £42.30
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 1 September 2015.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 63 £155 -11.42% 8
Uxbridge +3 1 £100 -34.42%
Hayes +2 1 £188 -
Bromley -4 1 - - 1
South Croydon - 1 - -
Ealing - 1 - -
Canary Wharf - 1 - -
Lewisham - 1 - -
Hammersmith - 1 £140 -
Mayfair - 1 £250 -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 1 September 2015, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 337 (79.67%) Windows
2 205 (48.46%) Windows 7
3 197 (46.57%) Active Directory
4 173 (40.90%) MS Office
5 169 (39.95%) Microsoft
6 113 (26.71%) Windows XP
7 91 (21.51%) ITIL
8 86 (20.33%) Citrix
9 83 (19.62%) MS Excel
10 78 (18.44%) Blackberry
11 75 (17.73%) Finance
12 72 (17.02%) Windows Server 2008
13 63 (14.89%) SCCM
14 57 (13.48%) MS Exchange
15 49 (11.58%) VMware
16 48 (11.35%) TCP/IP
17 46 (10.87%) Windows Server 2003
18 45 (10.64%) Android
19 43 (10.17%) LAN
20 42 (9.93%) Apple
21 40 (9.46%) WAN
22 38 (8.98%) SLA
23 36 (8.51%) Microsoft Certification
24 35 (8.27%) Cisco
25 30 (7.09%) Windows Server 2012
26 29 (6.86%) Dell
27 28 (6.62%) Blackberry Enterprise Server
28 27 (6.38%) Bloomberg
29 26 (6.15%) HP
29 26 (6.15%) Exchange Server 2010

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 1 September 2015, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (13.48%) MS Exchange
2 28 (6.62%) Blackberry Enterprise Server
3 26 (6.15%) Exchange Server 2010
4 22 (5.20%) SharePoint
5 17 (4.02%) Lync
6 13 (3.07%) Exchange Server 2013
7 8 (1.89%) Exchange Server 2007
8 6 (1.42%) IBM Notes
8 6 (1.42%) Exchange Server 2003
9 2 (0.47%) WorkSite
9 2 (0.47%) CMS
9 2 (0.47%) Lotus Domino
10 1 (0.24%) IIS
10 1 (0.24%) SharePoint 2010
10 1 (0.24%) SharePoint 2013
Applications
1 173 (40.90%) MS Office
2 83 (19.62%) MS Excel
3 8 (1.89%) MS PowerPoint
4 4 (0.95%) MS Visio
4 4 (0.95%) Adobe Creative Suite
5 2 (0.47%) MicroStation
6 1 (0.24%) Acrobat
6 1 (0.24%) Adobe Premiere
6 1 (0.24%) Adobe After Effects
6 1 (0.24%) Spreadsheet
6 1 (0.24%) Photoshop
6 1 (0.24%) MS Project
Business Applications
1 4 (0.95%) Dynamics CRM
2 2 (0.47%) Dynamics AX
2 2 (0.47%) Dynamics GP
3 1 (0.24%) SAP Business One
3 1 (0.24%) Remedy ITSM
3 1 (0.24%) Cerner Millennium
3 1 (0.24%) Eikon
3 1 (0.24%) Oracle Applications
Cloud Services
1 24 (5.67%) Office 365
2 5 (1.18%) Microsoft Azure
3 1 (0.24%) Amazon AWS
3 1 (0.24%) Google Cloud Platform
Communications & Networking
1 48 (11.35%) TCP/IP
2 43 (10.17%) LAN
3 40 (9.46%) WAN
4 25 (5.91%) DNS
5 24 (5.67%) VPN
6 21 (4.96%) Internet
7 19 (4.49%) DHCP
8 15 (3.55%) Wi-Fi
9 10 (2.36%) Wireless
10 8 (1.89%) Firewall
10 8 (1.89%) Network Security
11 7 (1.65%) Cisco IOS
12 6 (1.42%) VoIP
12 6 (1.42%) SAN
13 4 (0.95%) IP Telephony
14 2 (0.47%) Cisco IPT
14 2 (0.47%) 3G
14 2 (0.47%) LDAP
14 2 (0.47%) Broadband
15 1 (0.24%) WLAN
Database & Business Intelligence
1 4 (0.95%) FileMaker
2 3 (0.71%) MySQL
2 3 (0.71%) SQL Server
3 1 (0.24%) IDOL
3 1 (0.24%) Oracle Database
General
1 75 (17.73%) Finance
2 25 (5.91%) Banking
3 22 (5.20%) Legal
4 19 (4.49%) Law
5 11 (2.60%) Financial Institution
5 11 (2.60%) Telecoms
6 8 (1.89%) Back Office
6 8 (1.89%) Advertising
6 8 (1.89%) Local Government
7 7 (1.65%) French Language
7 7 (1.65%) Retail
8 4 (0.95%) Front Office
9 3 (0.71%) Investment Banking
9 3 (0.71%) Automotive
9 3 (0.71%) Japanese Language
10 2 (0.47%) Publishing
11 1 (0.24%) Games
11 1 (0.24%) Multimedia
11 1 (0.24%) Billing
11 1 (0.24%) Polish Language
Libraries, Frameworks & Software Standards
1 6 (1.42%) COM
2 3 (0.71%) .NET
3 2 (0.47%) FIX Protocol
3 2 (0.47%) Software Packaging
3 2 (0.47%) Silverlight
3 2 (0.47%) LINQ
Miscellaneous
1 78 (18.44%) Blackberry
2 22 (5.20%) Analytical Skills
3 18 (4.26%) iPad
4 17 (4.02%) iPhone
4 17 (4.02%) NHS
5 16 (3.78%) Video Conferencing
6 8 (1.89%) PDA
7 5 (1.18%) Hedge funds
8 3 (0.71%) CMDB
8 3 (0.71%) Management Information System
8 3 (0.71%) Data Centre
9 2 (0.47%) BYOD
9 2 (0.47%) Handset
9 2 (0.47%) Thin Client
9 2 (0.47%) Fat Client
10 1 (0.24%) Data Integration
10 1 (0.24%) FMCG
10 1 (0.24%) EqualLogic
10 1 (0.24%) Computer Science
10 1 (0.24%) Clustering
Operating Systems
1 337 (79.67%) Windows
2 205 (48.46%) Windows 7
3 113 (26.71%) Windows XP
4 72 (17.02%) Windows Server 2008
5 46 (10.87%) Windows Server 2003
6 45 (10.64%) Android
7 30 (7.09%) Windows Server 2012
8 24 (5.67%) Windows 8
9 21 (4.96%) Apple iOS
9 21 (4.96%) Mac OS X
10 15 (3.55%) Mac OS
11 10 (2.36%) Windows Vista
12 9 (2.13%) Linux
13 8 (1.89%) Windows 2000 Server
14 6 (1.42%) UNIX
15 4 (0.95%) Mac OS X Server
16 3 (0.71%) Windows 2000
17 1 (0.24%) AIX
17 1 (0.24%) Windows Phone
Processes & Methodologies
1 91 (21.51%) ITIL
2 15 (3.55%) Migration
3 13 (3.07%) Change Management
3 13 (3.07%) Service Management
4 11 (2.60%) Asset Management
4 11 (2.60%) Project Management
5 10 (2.36%) Investment Management
6 6 (1.42%) Service Delivery
6 6 (1.42%) ITSM
6 6 (1.42%) Software Deployment
7 5 (1.18%) Time Management
7 5 (1.18%) Stakeholder Engagement
7 5 (1.18%) Document Management
7 5 (1.18%) Problem Management
8 4 (0.95%) Incident Management
8 4 (0.95%) CRM
8 4 (0.95%) Office Automation
9 3 (0.71%) Security Patching
9 3 (0.71%) Change Control
9 3 (0.71%) Root Cause Analysis
Programming Languages
1 17 (4.02%) SQL
2 8 (1.89%) Java
3 5 (1.18%) VBA
4 4 (0.95%) PowerShell
5 2 (0.47%) VBScript
5 2 (0.47%) VB
6 1 (0.24%) C
Qualifications
1 36 (8.51%) Microsoft Certification
2 19 (4.49%) Security Cleared
3 14 (3.31%) MCDST
4 12 (2.84%) MCP
5 11 (2.60%) MCSE
6 10 (2.36%) SC Cleared
7 9 (2.13%) Degree
7 9 (2.13%) ITIL Certification
8 7 (1.65%) MCITP
8 7 (1.65%) CCNA
8 7 (1.65%) Cisco Certification
9 3 (0.71%) A+ Certification
10 2 (0.47%) MCSA
10 2 (0.47%) DV Cleared
11 1 (0.24%) ACTC
11 1 (0.24%) MCTS
11 1 (0.24%) CCA
11 1 (0.24%) Citrix Certification
11 1 (0.24%) PRINCE2 Certification
Quality Assurance & Compliance
1 38 (8.98%) SLA
System Software
1 197 (46.57%) Active Directory
2 20 (4.73%) VMware Infrastructure
3 16 (3.78%) XenApp
4 8 (1.89%) vSphere
5 6 (1.42%) XenDesktop
6 5 (1.18%) Microsoft App-V
7 4 (0.95%) NDS
8 3 (0.71%) Xen
9 2 (0.47%) Hyper-V
10 1 (0.24%) MetaFrame
10 1 (0.24%) Terminal Services
10 1 (0.24%) Citrix Presentation Server
10 1 (0.24%) VMware Server
10 1 (0.24%) BitLocker
Systems Management
1 63 (14.89%) SCCM
2 9 (2.13%) AirWatch
3 8 (1.89%) Backup Exec
4 6 (1.42%) Norton AntiVirus
5 4 (0.95%) DameWare
5 4 (0.95%) SCOM
5 4 (0.95%) Casper Suite
6 2 (0.47%) WSUS
7 1 (0.24%) HP Data Protector
7 1 (0.24%) Symantec Endpoint Protection
Vendors
1 169 (39.95%) Microsoft
2 86 (20.33%) Citrix
3 49 (11.58%) VMware
4 42 (9.93%) Apple
5 35 (8.27%) Cisco
6 29 (6.86%) Dell
7 27 (6.38%) Bloomberg
8 26 (6.15%) HP
9 15 (3.55%) Symantec
9 15 (3.55%) Reuters
10 10 (2.36%) LANDesk
10 10 (2.36%) Adobe
11 7 (1.65%) Mitel
11 7 (1.65%) Wyse
12 6 (1.42%) Remedy
12 6 (1.42%) Oracle
12 6 (1.42%) Lotus
13 5 (1.18%) ServiceNow
14 4 (0.95%) McAfee
14 4 (0.95%) Altiris
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