The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Desktop Support
Rank 215 215 209
Rank change year-on-year
0 -6
Contract jobs requiring a Desktop Support 237 235 230
As % of all contract IT jobs located in London 0.96% 0.93% 0.95%
As % of the Job Titles category 1.04% 1.00% 1.02%
Number of daily rates quoted 125 103 115
Average daily rate
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of your Daily Rate
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£160 £200 £175
Average daily rate % change year-on-year
-20.00% +14.28%
90% offered a daily rate of more than £130 £132 £125
10% offered a daily rate of more than £250 £300 £337
UK excluding London average daily rate £150 £150 £135
% change year-on-year
- +11.11%
Number of hourly rates quoted 51 54 45
Average hourly rate £18.00 £19.50 £18.50
Average hourly rate % change year-on-year
-7.69% +5.40%
90% offered a hourly rate of more than £14.00 £14.50 £13.50
10% offered a hourly rate of more than £23.00 £23.50 £22.60
UK excluding London average hourly rate £15.50 £13.98 £15.00
% change year-on-year
+10.91% -6.83%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22765 23591 22534
As % of all contract IT jobs located in London 92.33% 93.10% 93.18%
Number of daily rates quoted 16128 16266 15004
Average daily rate £425 £430 £438
Average daily rate % change year-on-year
-1.16% -1.71%
90% offered a daily rate of more than £265 £270 £263
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 463 406 529
Average hourly rate £17.50 £18.50 £19.40
Average hourly rate % change year-on-year
-5.40% -4.63%
90% offered a hourly rate of more than £11.50 £12.50 £12.00
10% offered a hourly rate of more than £35.70 £43.00 £45.40
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 24 October 2014.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 24 October 2014.

Desktop Support Hourly Rate Histogram in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 66 £208 -7.77% 5
Wembley - 3 £150 -
Croydon - 2 £175 - 1
Canary Wharf +9 1 £175 -
Chiswick - - - -
Hayes - - - -
Hornchurch - - - -
Kingston Upon Thames - - - -
Stanmore - - - -
Chessington - - - -
Docklands, London - - - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 24 October 2014, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 337 (77.29%) Windows
2 235 (53.90%) Windows 7
3 193 (44.27%) Active Directory
4 172 (39.45%) MS Office
5 166 (38.07%) Microsoft
6 131 (30.05%) Windows XP
7 98 (22.48%) Finance
8 83 (19.04%) Blackberry
9 80 (18.35%) ITIL
10 79 (18.12%) MS Excel
11 78 (17.89%) Citrix
12 69 (15.83%) MS Exchange
13 59 (13.53%) Windows Server 2008
14 51 (11.70%) SCCM
15 49 (11.24%) VMware
16 48 (11.01%) Banking
17 46 (10.55%) Apple
18 41 (9.40%) Microsoft Certification
19 39 (8.94%) Windows Server 2003
20 37 (8.49%) Security Cleared
21 33 (7.57%) TCP/IP
22 31 (7.11%) MCP
22 31 (7.11%) Bloomberg
23 30 (6.88%) SC Cleared
23 30 (6.88%) Windows 8
24 27 (6.19%) VMware Infrastructure
24 27 (6.19%) Cisco
25 26 (5.96%) LAN
26 24 (5.50%) Android
27 23 (5.28%) VPN

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 24 October 2014, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 69 (15.83%) MS Exchange
2 20 (4.59%) IBM Notes
2 20 (4.59%) Lync
2 20 (4.59%) Exchange Server 2010
3 18 (4.13%) Exchange Server 2003
3 18 (4.13%) Exchange Server 2007
4 17 (3.90%) SharePoint
4 17 (3.90%) Blackberry Enterprise Server
5 6 (1.38%) WorkSite
6 2 (0.46%) Lotus Domino
6 2 (0.46%) Exchange Server 2013
Applications
1 172 (39.45%) MS Office
2 79 (18.12%) MS Excel
3 5 (1.15%) MS PowerPoint
4 2 (0.46%) Spreadsheet
4 2 (0.46%) Adobe Creative Suite
5 1 (0.23%) Adobe Captivate
5 1 (0.23%) Photoshop
5 1 (0.23%) MS Project
5 1 (0.23%) MS Visio
5 1 (0.23%) Acrobat
5 1 (0.23%) AutoCAD
5 1 (0.23%) Adobe Illustrator
Business Applications
1 2 (0.46%) Cerner Millennium
1 2 (0.46%) assyst
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) Remedy ITSM
2 1 (0.23%) LatentZero
2 1 (0.23%) 3000 Xtra
2 1 (0.23%) ReMetrica
2 1 (0.23%) Eikon
Cloud Services
1 11 (2.52%) Office 365
2 2 (0.46%) SaaS
3 1 (0.23%) Google Apps
3 1 (0.23%) IaaS
Communications & Networking
1 33 (7.57%) TCP/IP
2 26 (5.96%) LAN
3 23 (5.28%) VPN
4 20 (4.59%) DNS
4 20 (4.59%) DHCP
5 14 (3.21%) WAN
6 11 (2.52%) Internet
7 7 (1.61%) Wi-Fi
7 7 (1.61%) IP Telephony
8 6 (1.38%) 3G
8 6 (1.38%) Firewall
8 6 (1.38%) VoIP
9 5 (1.15%) Wireless
9 5 (1.15%) SSL
9 5 (1.15%) HTTP
10 2 (0.46%) Structured Cabling
10 2 (0.46%) BIG-IP
10 2 (0.46%) SAN
10 2 (0.46%) LDAP
10 2 (0.46%) SMTP
Database & Business Intelligence
1 5 (1.15%) SQL Server
2 1 (0.23%) EDRMS
2 1 (0.23%) EDMS
2 1 (0.23%) FileMaker
2 1 (0.23%) MySQL
Development Applications
1 1 (0.23%) ProC
1 1 (0.23%) MSI
General
1 98 (22.48%) Finance
2 48 (11.01%) Banking
3 20 (4.59%) Investment Banking
4 17 (3.90%) Financial Institution
5 16 (3.67%) Legal
6 14 (3.21%) Law
7 6 (1.38%) Manufacturing
8 4 (0.92%) Back Office
8 4 (0.92%) Telecoms
8 4 (0.92%) Retail
9 3 (0.69%) Multimedia
9 3 (0.69%) Front Office
9 3 (0.69%) Advertising
10 2 (0.46%) Retail Banking
11 1 (0.23%) French Language
11 1 (0.23%) Japanese Language
11 1 (0.23%) Spanish Language
11 1 (0.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (0.69%) Application Packaging
2 2 (0.46%) Software Packaging
2 2 (0.46%) OLE
3 1 (0.23%) LAMP
3 1 (0.23%) HTML
3 1 (0.23%) Flash
3 1 (0.23%) WAP
Miscellaneous
1 83 (19.04%) Blackberry
2 22 (5.05%) iPhone
2 22 (5.05%) Analytical Skills
3 15 (3.44%) Hedge funds
3 15 (3.44%) NHS
4 12 (2.75%) Video Conferencing
5 11 (2.52%) Handset
6 8 (1.83%) iPad
7 7 (1.61%) Smartphone
8 6 (1.38%) Thin Client
8 6 (1.38%) Fat Client
9 5 (1.15%) FMCG
10 4 (0.92%) PDA
11 3 (0.69%) CMDB
11 3 (0.69%) Fixed Income
11 3 (0.69%) PKI
12 2 (0.46%) Derivative
12 2 (0.46%) Kindle
13 1 (0.23%) Mobile App
13 1 (0.23%) Statistics
Operating Systems
1 337 (77.29%) Windows
2 235 (53.90%) Windows 7
3 131 (30.05%) Windows XP
4 59 (13.53%) Windows Server 2008
5 39 (8.94%) Windows Server 2003
6 30 (6.88%) Windows 8
7 24 (5.50%) Android
8 21 (4.82%) Mac OS X
9 16 (3.67%) Apple iOS
10 10 (2.29%) Windows Vista
10 10 (2.29%) Linux
11 8 (1.83%) Windows Server 2012
12 7 (1.61%) Mac OS
13 5 (1.15%) Windows Mobile
13 5 (1.15%) UNIX
14 4 (0.92%) Windows 2000
15 2 (0.46%) Windows NT
16 1 (0.23%) Mac OS X Server
16 1 (0.23%) Windows 2000 Server
16 1 (0.23%) Red Hat Enterprise Linux
Processes & Methodologies
1 80 (18.35%) ITIL
2 19 (4.36%) Migration
3 16 (3.67%) Service Delivery
4 15 (3.44%) Incident Management
5 11 (2.52%) Problem Management
5 11 (2.52%) Service Management
6 8 (1.83%) Asset Management
7 7 (1.61%) Change Management
7 7 (1.61%) ITSM
8 6 (1.38%) Disaster Recovery
8 6 (1.38%) CRM
8 6 (1.38%) E-Commerce
8 6 (1.38%) Document Management
8 6 (1.38%) Time Management
8 6 (1.38%) Root Cause Analysis
9 5 (1.15%) Configuration Management
9 5 (1.15%) Project Management
9 5 (1.15%) Business Continuity
10 4 (0.92%) ERP
10 4 (0.92%) Knowledge Management
Programming Languages
1 13 (2.98%) SQL
2 7 (1.61%) PowerShell
3 5 (1.15%) Java
4 3 (0.69%) VBA
5 2 (0.46%) C
6 1 (0.23%) C#
6 1 (0.23%) JavaScript
6 1 (0.23%) VBScript
6 1 (0.23%) VB
Qualifications
1 41 (9.40%) Microsoft Certification
2 37 (8.49%) Security Cleared
3 31 (7.11%) MCP
4 30 (6.88%) SC Cleared
5 20 (4.59%) Degree
6 16 (3.67%) MCSE
7 14 (3.21%) A+ Certification
8 12 (2.75%) MCSA
9 7 (1.61%) ITIL Certification
10 6 (1.38%) CCNA
10 6 (1.38%) Cisco Certification
11 4 (0.92%) MCTS
11 4 (0.92%) MCITP
11 4 (0.92%) CTC Cleared
12 3 (0.69%) MCDST
13 2 (0.46%) Network+ Certification
13 2 (0.46%) CCNP
13 2 (0.46%) HNC
13 2 (0.46%) DV Cleared
14 1 (0.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 22 (5.05%) SLA
2 2 (0.46%) ISO 9001
3 1 (0.23%) Sarbanes-Oxley
3 1 (0.23%) ISO/IEC 27001
3 1 (0.23%) Dodd-Frank
System Software
1 193 (44.27%) Active Directory
2 27 (6.19%) VMware Infrastructure
3 15 (3.44%) XenApp
4 9 (2.06%) Terminal Services
5 6 (1.38%) Microsoft App-V
5 6 (1.38%) XenDesktop
6 3 (0.69%) VMware ESXi
6 3 (0.69%) Xen
6 3 (0.69%) Hyper-V
7 2 (0.46%) Citrix Presentation Server
7 2 (0.46%) VMware ESX
7 2 (0.46%) vSphere
8 1 (0.23%) Terminal Server
Systems Management
1 51 (11.70%) SCCM
2 7 (1.61%) DameWare
3 6 (1.38%) Symantec Enterprise Vault
4 3 (0.69%) Casper Suite
4 3 (0.69%) WSUS
5 1 (0.23%) ServiceCenter
5 1 (0.23%) Systems Management Server (SMS)
5 1 (0.23%) ARCserve
5 1 (0.23%) ZENworks
5 1 (0.23%) NetBackup
5 1 (0.23%) Backup Exec
5 1 (0.23%) WMI
5 1 (0.23%) SCOM
5 1 (0.23%) PureDisk
5 1 (0.23%) HP SIM
5 1 (0.23%) Cisco CUCM
Vendors
1 166 (38.07%) Microsoft
2 78 (17.89%) Citrix
3 49 (11.24%) VMware
4 46 (10.55%) Apple
5 31 (7.11%) Bloomberg
6 27 (6.19%) Cisco
7 23 (5.28%) Reuters
8 20 (4.59%) Lotus
9 16 (3.67%) Symantec
10 15 (3.44%) HP
11 11 (2.52%) Remedy
11 11 (2.52%) ServiceNow
12 9 (2.06%) Altiris
12 9 (2.06%) Oracle
12 9 (2.06%) Avaya
13 7 (1.61%) Adobe
13 7 (1.61%) Sophos
14 6 (1.38%) Salesforce.com
14 6 (1.38%) Dell
14 6 (1.38%) Speakerbus
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