The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Desktop Support
Rank 235 210 207
Rank change year-on-year
-25 -3
Contract jobs requiring a Desktop Support 177 222 222
As % of all contract IT jobs located in London 0.83% 1.06% 1.03%
As % of the Job Titles category 0.88% 1.12% 1.08%
Number of daily rates quoted 107 136 97
Average daily rate £163 £160 £190
Average daily rate % change year-on-year
+1.56% -15.78%
90% offered a daily rate of more than £114 £120 £135
10% offered a daily rate of more than £250 £238 £300
UK excluding London average daily rate £150 £140 £145
% change year-on-year
+7.14% -3.44%
Number of hourly rates quoted 28 38 54
Average hourly rate £19.00 £18.25 £18.56
Average hourly rate % change year-on-year
+4.10% -1.64%
90% offered a hourly rate of more than £14.70 £14.66 £14.15
10% offered a hourly rate of more than £22.00 £133.75 £23.00
UK excluding London average hourly rate £15.00 £14.75 £15.50
% change year-on-year
+1.69% -4.83%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20120 19835 20493
As % of all contract IT jobs located in London 94.69% 94.52% 94.78%
Number of daily rates quoted 14240 14068 13851
Average daily rate £450 £445 £435
Average daily rate % change year-on-year
+1.12% +2.29%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 309 331 399
Average hourly rate £17.50 £18.70 £20.00
Average hourly rate % change year-on-year
-6.41% -6.50%
90% offered a hourly rate of more than £11.00 £12.50 £13.35
10% offered a hourly rate of more than £47.50 £37.00 £42.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 14 February 2016.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 14 February 2016.

Desktop Support Hourly Rate Histogram in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 30 £200 +31.14% 15
Hammersmith +1 4 £120 -
Erith - 4 - -
Kingston Upon Thames +2 2 - -
Bromley -5 2 £150 +27.65%
Wembley - 2 £138 -
Westminster - 2 - -
Uxbridge 0 1 £180 -20.00%
Docklands, London - 1 £225 -
Canary Wharf - 1 £163 -
Wimbledon - 1 £130 -
Carshalton - 1 - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 14 February 2016, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 303 (80.80%) Windows
2 213 (56.80%) Windows 7
3 166 (44.27%) Active Directory
4 154 (41.07%) MS Office
5 141 (37.60%) Microsoft
6 102 (27.20%) Finance
7 83 (22.13%) ITIL
8 77 (20.53%) Windows Server
9 76 (20.27%) Windows XP
10 70 (18.67%) Citrix
10 70 (18.67%) Blackberry
11 62 (16.53%) SCCM
12 57 (15.20%) MS Excel
13 55 (14.67%) Windows 8
14 51 (13.60%) MS Exchange
15 48 (12.80%) Bloomberg
16 44 (11.73%) Windows Server 2008
17 41 (10.93%) Banking
18 40 (10.67%) Windows Server 2003
19 37 (9.87%) Apple
20 31 (8.27%) Android
20 31 (8.27%) iPhone
20 31 (8.27%) Office 365
20 31 (8.27%) Microsoft Certification
21 30 (8.00%) Reuters
21 30 (8.00%) VMware
22 29 (7.73%) SLA
23 28 (7.47%) MCP
23 28 (7.47%) Legal
23 28 (7.47%) iPad

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 14 February 2016, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (13.60%) MS Exchange
2 25 (6.67%) Exchange Server 2010
3 19 (5.07%) Skype for Business
4 17 (4.53%) SharePoint
5 14 (3.73%) Blackberry Enterprise Server
5 14 (3.73%) IBM Notes
6 7 (1.87%) Exchange Server 2013
7 6 (1.60%) Exchange Server 2007
8 2 (0.53%) Exchange Server 2000
8 2 (0.53%) Exchange Server 2003
8 2 (0.53%) Exchange Server 5.5
8 2 (0.53%) LiveLink
Applications
1 154 (41.07%) MS Office
2 57 (15.20%) MS Excel
3 10 (2.67%) MS PowerPoint
4 4 (1.07%) MS Visio
5 1 (0.27%) Acrobat
5 1 (0.27%) Adobe After Effects
5 1 (0.27%) Adobe Creative Suite
5 1 (0.27%) Adobe Premiere
5 1 (0.27%) Photoshop
Business Applications
1 13 (3.47%) Eikon
2 8 (2.13%) Remedy ITSM
3 2 (0.53%) Dynamics CRM
4 1 (0.27%) assyst
4 1 (0.27%) SAP CRM
Cloud Services
1 31 (8.27%) Office 365
2 4 (1.07%) Microsoft Azure
3 2 (0.53%) Adobe Creative Cloud
3 2 (0.53%) OneDrive
3 2 (0.53%) SaaS
4 1 (0.27%) Amazon AWS
4 1 (0.27%) Google Apps
4 1 (0.27%) Mimecast
Communications & Networking
1 24 (6.40%) LAN
1 24 (6.40%) TCP/IP
2 21 (5.60%) Internet
2 21 (5.60%) VPN
3 20 (5.33%) DNS
4 18 (4.80%) WAN
4 18 (4.80%) Wi-Fi
5 14 (3.73%) DHCP
6 10 (2.67%) Wireless
7 8 (2.13%) Firewall
8 7 (1.87%) VoIP
9 6 (1.60%) Remote Desktop
10 4 (1.07%) FTP
10 4 (1.07%) IP Telephony
11 3 (0.80%) Ethernet
11 3 (0.80%) SAN
12 2 (0.53%) 3G
12 2 (0.53%) Broadband
12 2 (0.53%) VLAN
12 2 (0.53%) WLAN
Database & Business Intelligence
1 1 (0.27%) SQL Server
Development Applications
1 3 (0.80%) JIRA
2 1 (0.27%) Git (software)
General
1 102 (27.20%) Finance
2 41 (10.93%) Banking
3 28 (7.47%) Legal
4 27 (7.20%) Law
5 19 (5.07%) Retail
6 13 (3.47%) Retail Banking
7 12 (3.20%) Front Office
8 11 (2.93%) Back Office
9 10 (2.67%) Investment Banking
10 9 (2.40%) Telecoms
11 6 (1.60%) Financial Institution
12 5 (1.33%) Billing
12 5 (1.33%) French Language
13 4 (1.07%) Automotive
14 3 (0.80%) Local Government
15 2 (0.53%) Multimedia
16 1 (0.27%) Advertising
16 1 (0.27%) German Language
16 1 (0.27%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.27%) COM
1 1 (0.27%) FIX Protocol
1 1 (0.27%) Silverlight
1 1 (0.27%) Software Packaging
Miscellaneous
1 70 (18.67%) Blackberry
2 31 (8.27%) iPhone
3 28 (7.47%) iPad
4 20 (5.33%) Video Conferencing
5 10 (2.67%) Analytical Skills
5 10 (2.67%) PDA
6 8 (2.13%) Fat Client
6 8 (2.13%) NHS
6 8 (2.13%) Thin Client
7 6 (1.60%) BYOD
7 6 (1.60%) Data Centre
8 5 (1.33%) CMDB
8 5 (1.33%) Hedge funds
8 5 (1.33%) Mathematics
9 4 (1.07%) Client/Server
9 4 (1.07%) Computer Science
10 3 (0.80%) Management Information System
10 3 (0.80%) Mobile App
10 3 (0.80%) Smartphone
11 2 (0.53%) Statistics
Operating Systems
1 303 (80.80%) Windows
2 213 (56.80%) Windows 7
3 77 (20.53%) Windows Server
4 76 (20.27%) Windows XP
5 55 (14.67%) Windows 8
6 44 (11.73%) Windows Server 2008
7 40 (10.67%) Windows Server 2003
8 31 (8.27%) Android
9 24 (6.40%) Apple iOS
10 16 (4.27%) Mac OS
11 14 (3.73%) Windows 2000 Server
12 13 (3.47%) Mac OS X
13 8 (2.13%) Linux
13 8 (2.13%) Windows 10
13 8 (2.13%) Windows Server 2012
14 7 (1.87%) Unix
15 5 (1.33%) Windows Vista
16 3 (0.80%) Windows 2000
17 1 (0.27%) Debian
17 1 (0.27%) HPUX
Processes & Methodologies
1 83 (22.13%) ITIL
2 17 (4.53%) ITSM
3 15 (4.00%) Service Management
4 14 (3.73%) Asset Management
5 9 (2.40%) Change Management
5 9 (2.40%) Migration
6 8 (2.13%) Investment Management
7 6 (1.60%) Document Management
7 6 (1.60%) Incident Management
8 5 (1.33%) CRM
8 5 (1.33%) Disaster Recovery
8 5 (1.33%) ITIL V3
8 5 (1.33%) Problem Management
8 5 (1.33%) Software Deployment
8 5 (1.33%) Time Management
8 5 (1.33%) Trend Analysis
9 4 (1.07%) Mobile Device Management
9 4 (1.07%) Online Security
9 4 (1.07%) Root Cause Analysis
9 4 (1.07%) Service Delivery
Programming Languages
1 9 (2.40%) PowerShell
2 7 (1.87%) Java
3 6 (1.60%) C
4 4 (1.07%) Bash Shell
4 4 (1.07%) Python
4 4 (1.07%) SQL
4 4 (1.07%) VBA
5 1 (0.27%) Perl
5 1 (0.27%) Shell Script
5 1 (0.27%) VB
Qualifications
1 31 (8.27%) Microsoft Certification
2 28 (7.47%) MCP
3 23 (6.13%) MCSE
4 15 (4.00%) Degree
4 15 (4.00%) MCDST
5 11 (2.93%) ITIL Certification
5 11 (2.93%) Security Cleared
6 7 (1.87%) SC Cleared
7 4 (1.07%) A+ Certification
8 2 (0.53%) DBS Check
8 2 (0.53%) ITIL Foundation Certificate
8 2 (0.53%) MCITP
9 1 (0.27%) CCA
9 1 (0.27%) CCNA
9 1 (0.27%) Cisco Certification
9 1 (0.27%) Citrix Certification
9 1 (0.27%) CTC Cleared
9 1 (0.27%) MCSA
9 1 (0.27%) MOS
Quality Assurance & Compliance
1 29 (7.73%) SLA
2 2 (0.53%) Sarbanes-Oxley
3 1 (0.27%) Disclosure Scotland
3 1 (0.27%) QA
System Software
1 166 (44.27%) Active Directory
2 21 (5.60%) XenApp
3 16 (4.27%) VMware Infrastructure
4 9 (2.40%) XenDesktop
5 3 (0.80%) BitLocker
5 3 (0.80%) Hyper-V
5 3 (0.80%) Microsoft App-V
5 3 (0.80%) VMware ESX
6 2 (0.53%) Samba
7 1 (0.27%) Firmware
7 1 (0.27%) ISA Server
7 1 (0.27%) Terminal Server
7 1 (0.27%) XenServer
Systems Management
1 62 (16.53%) SCCM
2 7 (1.87%) Norton AntiVirus
3 5 (1.33%) Symantec Endpoint Protection
4 4 (1.07%) Backup Exec
5 3 (0.80%) Casper Suite
5 3 (0.80%) DameWare
6 2 (0.53%) AirWatch
6 2 (0.53%) McAfee ePO
6 2 (0.53%) ZENworks
7 1 (0.27%) AppManager
7 1 (0.27%) Cisco CUCM
7 1 (0.27%) NetBackup
7 1 (0.27%) SCOM
7 1 (0.27%) Systems Management Server (SMS)
7 1 (0.27%) Tivoli
7 1 (0.27%) WSUS
Vendors
1 141 (37.60%) Microsoft
2 70 (18.67%) Citrix
3 48 (12.80%) Bloomberg
4 37 (9.87%) Apple
5 30 (8.00%) Reuters
5 30 (8.00%) VMware
6 23 (6.13%) Cisco
7 22 (5.87%) HP
8 16 (4.27%) Symantec
9 15 (4.00%) Lotus
10 14 (3.73%) Remedy
11 13 (3.47%) Dell
12 8 (2.13%) FactSet
13 7 (1.87%) Adobe
14 6 (1.60%) Avaya
15 5 (1.33%) CheckPoint
15 5 (1.33%) Fidessa
15 5 (1.33%) LANDesk
15 5 (1.33%) ServiceNow
16 4 (1.07%) Polycom
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