The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Desktop Support
Rank 199 201 212
Rank change year-on-year
+2 +11
Contract jobs requiring a Desktop Support 218 211 166
As % of all contract IT jobs located in London 1.03% 0.97% 0.84%
As % of the Job Titles category 1.11% 1.05% 0.90%
Number of daily rates quoted 134 94 87
Average daily rate
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of your Daily Rate
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£159 £188 £200
Average daily rate % change year-on-year
-15.46% -6.25%
90% offered a daily rate of more than £120 £125 £120
10% offered a daily rate of more than £225 £275 £375
UK excluding London average daily rate £155 £140 £140
% change year-on-year
+10.35% -
Number of hourly rates quoted 40 53 42
Average hourly rate £18.60 £17.50 £19.00
Average hourly rate % change year-on-year
+6.28% -7.89%
90% offered a hourly rate of more than £15.45 £14.60 £14.00
10% offered a hourly rate of more than £107.50 £22.40 £21.93
UK excluding London average hourly rate £14.00 £15.50 £14.69
% change year-on-year
-9.67% +5.51%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19643 20190 18456
As % of all contract IT jobs located in London 92.52% 92.91% 93.24%
Number of daily rates quoted 13788 13644 12573
Average daily rate £446 £425 £425
Average daily rate % change year-on-year
+4.82% -
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 323 387 425
Average hourly rate £18.50 £19.00 £19.22
Average hourly rate % change year-on-year
-2.63% -1.11%
90% offered a hourly rate of more than £12.50 £13.00 £12.45
10% offered a hourly rate of more than £50.00 £44.50 £42.50
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 27 February 2015.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 27 February 2015.

Desktop Support Hourly Rate Histogram in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +27 59 £145 -35.55% 6
Hammersmith - 4 - -
Chiswick +11 1 - -
Bromley +7 1 £118 -66.42%
Carshalton - - - -
Hayes - - - -
Surbiton - - - -
Teddington - - - -
Wembley - - - -
Docklands, London - - - -
Greenwich - - - -
Hillingdon - - - -
Brentford - - - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 364 (79.65%) Windows
2 234 (51.20%) Windows 7
3 199 (43.54%) Active Directory
4 175 (38.29%) MS Office
5 163 (35.67%) Microsoft
6 138 (30.20%) Windows XP
7 121 (26.48%) Blackberry
8 88 (19.26%) Finance
9 87 (19.04%) ITIL
9 87 (19.04%) Citrix
10 69 (15.10%) MS Excel
11 67 (14.66%) Banking
11 67 (14.66%) Windows Server 2008
12 64 (14.00%) MS Exchange
13 61 (13.35%) Apple
14 59 (12.91%) VMware
15 52 (11.38%) SCCM
16 51 (11.16%) Windows 8
17 45 (9.85%) Mac OS X
18 41 (8.97%) TCP/IP
19 39 (8.53%) Windows Server 2003
20 37 (8.10%) Blackberry Enterprise Server
21 36 (7.88%) Microsoft Certification
21 36 (7.88%) Security Cleared
22 35 (7.66%) iPhone
23 32 (7.00%) IBM Notes
23 32 (7.00%) Lotus
24 31 (6.78%) VMware Infrastructure
24 31 (6.78%) Analytical Skills
25 30 (6.56%) LAN

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (14.00%) MS Exchange
2 37 (8.10%) Blackberry Enterprise Server
3 32 (7.00%) IBM Notes
4 24 (5.25%) SharePoint
4 24 (5.25%) Lync
5 20 (4.38%) Exchange Server 2010
6 19 (4.16%) Exchange Server 2003
7 10 (2.19%) Exchange Server 2007
8 4 (0.88%) CMS
9 3 (0.66%) SharePoint 2010
9 3 (0.66%) Exchange Server 2013
10 2 (0.44%) OpenStack
11 1 (0.22%) SharePoint 2013
11 1 (0.22%) WorkSite
11 1 (0.22%) TeamSite
11 1 (0.22%) IIS
11 1 (0.22%) Lotus Domino
Applications
1 175 (38.29%) MS Office
2 69 (15.10%) MS Excel
3 5 (1.09%) MS PowerPoint
4 3 (0.66%) Spreadsheet
4 3 (0.66%) MS Visio
5 2 (0.44%) Adobe Creative Suite
6 1 (0.22%) MS Project
6 1 (0.22%) Acrobat
Business Applications
1 6 (1.31%) Eikon
2 2 (0.44%) assyst
2 2 (0.44%) Remedy ITSM
3 1 (0.22%) Cerner Millennium
3 1 (0.22%) SAP BPC
3 1 (0.22%) Agresso
3 1 (0.22%) SAP Oil and Gas
3 1 (0.22%) Dynamics CRM
3 1 (0.22%) Dynamics AX
3 1 (0.22%) GoldMine
3 1 (0.22%) SAP ERP
Cloud Services
1 13 (2.84%) Office 365
2 5 (1.09%) Google Apps
3 1 (0.22%) SaaS
Communications & Networking
1 41 (8.97%) TCP/IP
2 30 (6.56%) LAN
3 29 (6.35%) VPN
3 29 (6.35%) DNS
4 26 (5.69%) DHCP
5 20 (4.38%) WAN
6 10 (2.19%) Firewall
7 9 (1.97%) Internet
8 8 (1.75%) VoIP
8 8 (1.75%) Wireless
9 7 (1.53%) Wi-Fi
10 6 (1.31%) Network Security
11 4 (0.88%) VLAN
11 4 (0.88%) SAN
12 3 (0.66%) SMTP
12 3 (0.66%) LDAP
12 3 (0.66%) Structured Cabling
13 2 (0.44%) iSCSI
13 2 (0.44%) IMAP
13 2 (0.44%) PBX
Database & Business Intelligence
1 7 (1.53%) MySQL
1 7 (1.53%) FileMaker
2 3 (0.66%) SQL Server
3 1 (0.22%) SQL Server 2008
3 1 (0.22%) SQL Server 2012
Development Applications
1 4 (0.88%) Visual Studio
2 1 (0.22%) MSI
General
1 88 (19.26%) Finance
2 67 (14.66%) Banking
3 18 (3.94%) Investment Banking
4 16 (3.50%) Law
5 14 (3.06%) Legal
5 14 (3.06%) Telecoms
6 13 (2.84%) Retail
7 10 (2.19%) Financial Institution
8 9 (1.97%) Retail Banking
9 6 (1.31%) Back Office
10 5 (1.09%) Manufacturing
11 4 (0.88%) Multimedia
11 4 (0.88%) Games
11 4 (0.88%) Spanish Language
12 3 (0.66%) Publishing
13 2 (0.44%) Advertising
13 2 (0.44%) Front Office
13 2 (0.44%) French Language
14 1 (0.22%) Japanese Language
14 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.44%) COM
1 2 (0.44%) MAPI
1 2 (0.44%) Application Packaging
2 1 (0.22%) .NET
2 1 (0.22%) OLE
2 1 (0.22%) LAMP
2 1 (0.22%) Flash
Miscellaneous
1 121 (26.48%) Blackberry
2 35 (7.66%) iPhone
3 31 (6.78%) Analytical Skills
4 23 (5.03%) iPad
5 15 (3.28%) NHS
6 10 (2.19%) Video Conferencing
7 8 (1.75%) Thin Client
7 8 (1.75%) Smartphone
7 8 (1.75%) Fat Client
8 6 (1.31%) CMDB
9 5 (1.09%) Handset
9 5 (1.09%) FMCG
9 5 (1.09%) Hedge funds
10 4 (0.88%) Management Information System
11 3 (0.66%) Computer Science
11 3 (0.66%) PDA
11 3 (0.66%) SecurID
12 2 (0.44%) Statistics
13 1 (0.22%) Animation
13 1 (0.22%) PKI
Operating Systems
1 364 (79.65%) Windows
2 234 (51.20%) Windows 7
3 138 (30.20%) Windows XP
4 67 (14.66%) Windows Server 2008
5 51 (11.16%) Windows 8
6 45 (9.85%) Mac OS X
7 39 (8.53%) Windows Server 2003
8 26 (5.69%) Android
8 26 (5.69%) Windows Server 2012
9 20 (4.38%) Apple iOS
10 18 (3.94%) Linux
11 12 (2.63%) Mac OS X Server
12 10 (2.19%) Windows Vista
13 8 (1.75%) Mac OS
14 7 (1.53%) UNIX
15 5 (1.09%) Windows Mobile
16 3 (0.66%) Windows NT
16 3 (0.66%) Ubuntu
17 2 (0.44%) Windows 2000
17 2 (0.44%) Red Hat Enterprise Linux
Processes & Methodologies
1 87 (19.04%) ITIL
2 26 (5.69%) Migration
3 24 (5.25%) Service Delivery
4 15 (3.28%) Service Management
5 10 (2.19%) Change Management
5 10 (2.19%) Incident Management
5 10 (2.19%) Problem Management
6 9 (1.97%) Disaster Recovery
6 9 (1.97%) E-Commerce
7 8 (1.75%) Investment Management
8 7 (1.53%) Coaching
8 7 (1.53%) Document Management
9 6 (1.31%) Knowledge Management
9 6 (1.31%) ERP
9 6 (1.31%) Configuration Management
9 6 (1.31%) Data Protection
9 6 (1.31%) CRM
10 5 (1.09%) Line Management
10 5 (1.09%) Time Management
10 5 (1.09%) ITSM
Programming Languages
1 23 (5.03%) SQL
2 15 (3.28%) Java
3 14 (3.06%) PowerShell
4 2 (0.44%) C
5 1 (0.22%) VBScript
5 1 (0.22%) VBA
5 1 (0.22%) Bash Shell
Qualifications
1 36 (7.88%) Microsoft Certification
1 36 (7.88%) Security Cleared
2 26 (5.69%) SC Cleared
2 26 (5.69%) MCSE
3 20 (4.38%) MCP
4 17 (3.72%) Degree
5 15 (3.28%) MCSA
6 12 (2.63%) A+ Certification
7 10 (2.19%) MCITP
8 6 (1.31%) ITIL Certification
8 6 (1.31%) CCNA
8 6 (1.31%) Cisco Certification
9 4 (0.88%) MOS
9 4 (0.88%) VCP4
10 3 (0.66%) MCDST
10 3 (0.66%) MCTS
11 2 (0.44%) BC Cleared
11 2 (0.44%) CTC Cleared
12 1 (0.22%) DV Cleared
12 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 26 (5.69%) SLA
2 3 (0.66%) COBIT
System Software
1 199 (43.54%) Active Directory
2 31 (6.78%) VMware Infrastructure
3 15 (3.28%) XenApp
4 7 (1.53%) Hyper-V
5 5 (1.09%) Microsoft App-V
5 5 (1.09%) Xen
5 5 (1.09%) VMware ESX
5 5 (1.09%) XenDesktop
5 5 (1.09%) vSphere
5 5 (1.09%) VMware ESXi
6 4 (0.88%) VMware Workstation
7 2 (0.44%) VirtualBox
8 1 (0.22%) NDS
8 1 (0.22%) Terminal Services
8 1 (0.22%) Citrix Presentation Server
Systems Management
1 52 (11.38%) SCCM
2 5 (1.09%) WSUS
3 4 (0.88%) Systems Management Server (SMS)
4 3 (0.66%) ZENworks
4 3 (0.66%) Norton AntiVirus
4 3 (0.66%) DameWare
4 3 (0.66%) Backup Exec
4 3 (0.66%) SCOM
4 3 (0.66%) Casper Suite
5 2 (0.44%) FreeIPA
5 2 (0.44%) OpenView Configuration Management
5 2 (0.44%) BMC Marimba
5 2 (0.44%) ServiceCenter
6 1 (0.22%) HP SIM
6 1 (0.22%) Symantec Enterprise Vault
Vendors
1 163 (35.67%) Microsoft
2 87 (19.04%) Citrix
3 61 (13.35%) Apple
4 59 (12.91%) VMware
5 32 (7.00%) Lotus
6 27 (5.91%) Cisco
6 27 (5.91%) Reuters
7 25 (5.47%) Bloomberg
8 22 (4.81%) Symantec
9 17 (3.72%) HP
10 15 (3.28%) Avaya
11 13 (2.84%) Dell
12 11 (2.41%) Remedy
13 9 (1.97%) McAfee
13 9 (1.97%) SAP
13 9 (1.97%) ServiceNow
14 8 (1.75%) Wyse
15 7 (1.53%) Sophos
15 7 (1.53%) Google
15 7 (1.53%) Polycom
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