The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Desktop Support
Rank 229 236 207
Rank change year-on-year
+7 -29
Contract jobs requiring a Desktop Support 212 205 252
As % of all contract IT jobs located in London 0.87% 0.81% 0.96%
As % of the Job Titles category 0.94% 0.88% 1.03%
Number of daily rates quoted 113 89 118
Average daily rate
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£160 £180 £175
Average daily rate % change year-on-year
-11.11% +2.85%
90% offered a daily rate of more than £112 £120 £125
10% offered a daily rate of more than £273 £300 £333
UK excluding London average daily rate £160 £150 £145
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 37 44 58
Average hourly rate £17.50 £20.00 £19.00
Average hourly rate % change year-on-year
-12.50% +5.26%
90% offered a hourly rate of more than £13.28 £14.50 £14.00
10% offered a hourly rate of more than £24.50 £23.50 £23.00
UK excluding London average hourly rate £15.89 £14.00 £14.75
% change year-on-year
+13.46% -5.08%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22595 23409 24351
As % of all contract IT jobs located in London 92.27% 93.01% 93.04%
Number of daily rates quoted 15641 16101 16015
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £274 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 431 426 624
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.00
10% offered a hourly rate of more than £42.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 22 September 2014.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 22 September 2014.

Desktop Support Hourly Rate Histogram in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +33 67 £220 +7.31% 10
Croydon - 1 £175 -
Wembley - 1 £150 -
Chessington - - - -
Hornchurch - - - -
Kingston Upon Thames - - - -
Docklands, London - - - -
Chiswick - - - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 22 September 2014, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 333 (79.47%) Windows
2 241 (57.52%) Windows 7
3 205 (48.93%) Active Directory
4 171 (40.81%) MS Office
5 163 (38.90%) Microsoft
6 138 (32.94%) Windows XP
7 97 (23.15%) Finance
8 85 (20.29%) Citrix
9 82 (19.57%) ITIL
10 75 (17.90%) MS Excel
11 70 (16.71%) Blackberry
12 68 (16.23%) MS Exchange
12 68 (16.23%) Windows Server 2008
13 55 (13.13%) SCCM
13 55 (13.13%) Windows Server 2003
14 49 (11.69%) VMware
15 46 (10.98%) Microsoft Certification
16 44 (10.50%) Banking
17 39 (9.31%) Apple
18 36 (8.59%) Cisco
19 35 (8.35%) MCP
20 31 (7.40%) Bloomberg
21 29 (6.92%) VMware Infrastructure
22 28 (6.68%) Security Cleared
22 28 (6.68%) LAN
23 27 (6.44%) TCP/IP
24 26 (6.21%) iPhone
24 26 (6.21%) Analytical Skills
25 25 (5.97%) Windows 8
26 24 (5.73%) Legal

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 22 September 2014, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (16.23%) MS Exchange
2 23 (5.49%) Exchange Server 2010
3 22 (5.25%) IBM Notes
4 18 (4.30%) Exchange Server 2007
5 17 (4.06%) Lync
6 16 (3.82%) Exchange Server 2003
7 14 (3.34%) SharePoint
8 12 (2.86%) Blackberry Enterprise Server
9 7 (1.67%) WorkSite
10 3 (0.72%) Lotus Domino
11 2 (0.48%) Exchange Server 2013
12 1 (0.24%) IIS
Applications
1 171 (40.81%) MS Office
2 75 (17.90%) MS Excel
3 6 (1.43%) MS Visio
3 6 (1.43%) Acrobat
3 6 (1.43%) MS Project
3 6 (1.43%) MS PowerPoint
4 1 (0.24%) Adobe Captivate
4 1 (0.24%) Photoshop
4 1 (0.24%) AutoCAD
4 1 (0.24%) Adobe Illustrator
Business Applications
1 2 (0.48%) assyst
1 2 (0.48%) Cerner Millennium
1 2 (0.48%) Eikon
2 1 (0.24%) Magento
2 1 (0.24%) 3000 Xtra
2 1 (0.24%) ReMetrica
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) Remedy ITSM
2 1 (0.24%) Oracle CRM
2 1 (0.24%) LatentZero
Cloud Services
1 12 (2.86%) Office 365
2 2 (0.48%) SaaS
2 2 (0.48%) Google Apps
3 1 (0.24%) IaaS
Communications & Networking
1 28 (6.68%) LAN
2 27 (6.44%) TCP/IP
3 19 (4.53%) VPN
4 18 (4.30%) DNS
5 17 (4.06%) DHCP
6 14 (3.34%) IP Telephony
7 12 (2.86%) Internet
8 9 (2.15%) WAN
9 8 (1.91%) VoIP
9 8 (1.91%) Wireless
10 7 (1.67%) 3G
11 6 (1.43%) Firewall
12 5 (1.19%) Wi-Fi
12 5 (1.19%) SSL
12 5 (1.19%) HTTP
13 3 (0.72%) Ethernet
14 2 (0.48%) SMTP
14 2 (0.48%) LDAP
14 2 (0.48%) SAN
14 2 (0.48%) Structured Cabling
Database & Business Intelligence
1 6 (1.43%) SQL Server
2 1 (0.24%) EDRMS
2 1 (0.24%) EDMS
2 1 (0.24%) SQL Server 2005
2 1 (0.24%) SQL Server 2008
2 1 (0.24%) Oracle Database
Development Applications
1 1 (0.24%) ProC
1 1 (0.24%) MSI
General
1 97 (23.15%) Finance
2 44 (10.50%) Banking
3 24 (5.73%) Legal
4 15 (3.58%) Law
4 15 (3.58%) Financial Institution
4 15 (3.58%) Investment Banking
5 5 (1.19%) Manufacturing
6 4 (0.95%) Advertising
6 4 (0.95%) Back Office
7 2 (0.48%) Telecoms
7 2 (0.48%) Front Office
7 2 (0.48%) Marketing
7 2 (0.48%) Retail
8 1 (0.24%) Pharmaceutical
8 1 (0.24%) French Language
8 1 (0.24%) Japanese Language
8 1 (0.24%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (1.67%) Application Packaging
2 3 (0.72%) Software Packaging
2 3 (0.72%) OLE
3 1 (0.24%) HTML
3 1 (0.24%) .NET
3 1 (0.24%) Flash
3 1 (0.24%) WAP
Miscellaneous
1 70 (16.71%) Blackberry
2 26 (6.21%) iPhone
2 26 (6.21%) Analytical Skills
3 14 (3.34%) Hedge funds
4 13 (3.10%) NHS
5 12 (2.86%) Handset
6 9 (2.15%) iPad
6 9 (2.15%) Video Conferencing
7 5 (1.19%) Fat Client
7 5 (1.19%) Thin Client
8 4 (0.95%) Smartphone
8 4 (0.95%) PDA
8 4 (0.95%) CMDB
9 3 (0.72%) Fixed Income
9 3 (0.72%) FMCG
10 2 (0.48%) PKI
10 2 (0.48%) Derivative
10 2 (0.48%) Kindle
11 1 (0.24%) Mobile App
11 1 (0.24%) Statistics
Operating Systems
1 333 (79.47%) Windows
2 241 (57.52%) Windows 7
3 138 (32.94%) Windows XP
4 68 (16.23%) Windows Server 2008
5 55 (13.13%) Windows Server 2003
6 25 (5.97%) Windows 8
7 23 (5.49%) Android
8 16 (3.82%) Windows Vista
9 14 (3.34%) Windows Server 2012
10 13 (3.10%) Apple iOS
10 13 (3.10%) Mac OS X
11 11 (2.63%) Windows 2000
12 8 (1.91%) Linux
13 7 (1.67%) Mac OS
14 3 (0.72%) Windows Mobile
14 3 (0.72%) Windows 2000 Server
15 2 (0.48%) UNIX
16 1 (0.24%) HPUX
16 1 (0.24%) Windows NT
16 1 (0.24%) Red Hat Enterprise Linux
Processes & Methodologies
1 82 (19.57%) ITIL
2 17 (4.06%) Migration
3 15 (3.58%) Service Delivery
3 15 (3.58%) Incident Management
4 11 (2.63%) Service Management
5 10 (2.39%) Problem Management
6 8 (1.91%) ITSM
7 7 (1.67%) CRM
7 7 (1.67%) Root Cause Analysis
8 6 (1.43%) Time Management
9 5 (1.19%) Document Management
9 5 (1.19%) Configuration Management
9 5 (1.19%) Project Management
9 5 (1.19%) Change Management
9 5 (1.19%) Asset Management
10 4 (0.95%) Business Continuity
10 4 (0.95%) Disaster Recovery
10 4 (0.95%) Knowledge Management
10 4 (0.95%) Change Control
11 3 (0.72%) Continuous Improvement
Programming Languages
1 8 (1.91%) SQL
2 5 (1.19%) PowerShell
3 4 (0.95%) Java
4 2 (0.48%) VBA
5 1 (0.24%) VBScript
5 1 (0.24%) VB
5 1 (0.24%) JavaScript
5 1 (0.24%) PHP
5 1 (0.24%) C
5 1 (0.24%) C#
Qualifications
1 46 (10.98%) Microsoft Certification
2 35 (8.35%) MCP
3 28 (6.68%) Security Cleared
4 22 (5.25%) SC Cleared
5 19 (4.53%) Degree
6 18 (4.30%) MCSE
7 14 (3.34%) MCSA
8 10 (2.39%) A+ Certification
9 8 (1.91%) ITIL Certification
9 8 (1.91%) MCTS
10 7 (1.67%) MCITP
11 3 (0.72%) MCDST
11 3 (0.72%) CCNA
11 3 (0.72%) Cisco Certification
11 3 (0.72%) HNC
11 3 (0.72%) CTC Cleared
11 3 (0.72%) DV Cleared
12 2 (0.48%) CCNP
12 2 (0.48%) Network+ Certification
13 1 (0.24%) MOS
Quality Assurance & Compliance
1 23 (5.49%) SLA
2 2 (0.48%) ISO 9001
3 1 (0.24%) Sarbanes-Oxley
3 1 (0.24%) ISO/IEC 27001
3 1 (0.24%) Dodd-Frank
System Software
1 205 (48.93%) Active Directory
2 29 (6.92%) VMware Infrastructure
3 17 (4.06%) XenApp
4 11 (2.63%) Terminal Services
5 9 (2.15%) Microsoft App-V
5 9 (2.15%) XenDesktop
6 4 (0.95%) VMware ESX
7 3 (0.72%) vSphere
7 3 (0.72%) VMware ESXi
8 2 (0.48%) Xen
8 2 (0.48%) Citrix Presentation Server
8 2 (0.48%) Hyper-V
9 1 (0.24%) Terminal Server
Systems Management
1 55 (13.13%) SCCM
2 6 (1.43%) DameWare
3 5 (1.19%) Symantec Enterprise Vault
4 3 (0.72%) WSUS
5 2 (0.48%) Systems Management Server (SMS)
6 1 (0.24%) ARCserve
6 1 (0.24%) ZENworks
6 1 (0.24%) Norton AntiVirus
6 1 (0.24%) ServiceCenter
6 1 (0.24%) NetBackup
6 1 (0.24%) WMI
6 1 (0.24%) PureDisk
6 1 (0.24%) Cisco CUCM
Vendors
1 163 (38.90%) Microsoft
2 85 (20.29%) Citrix
3 49 (11.69%) VMware
4 39 (9.31%) Apple
5 36 (8.59%) Cisco
6 31 (7.40%) Bloomberg
7 23 (5.49%) Reuters
8 22 (5.25%) Lotus
9 15 (3.58%) HP
10 13 (3.10%) Symantec
11 11 (2.63%) Oracle
11 11 (2.63%) Adobe
12 10 (2.39%) Remedy
13 9 (2.15%) Altiris
14 8 (1.91%) Avaya
15 7 (1.67%) Dell
16 6 (1.43%) SAP
16 6 (1.43%) Salesforce.com
16 6 (1.43%) Speakerbus
16 6 (1.43%) ServiceNow
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