The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Desktop Support
Rank 204 202 206
Rank change year-on-year
-2 +4
Contract jobs requiring a Desktop Support 218 214 171
As % of all contract IT jobs located in London 1.03% 0.99% 0.88%
As % of the Job Titles category 1.12% 1.07% 0.95%
Number of daily rates quoted 124 101 85
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£171 £200 £180
Average daily rate % change year-on-year
-14.37% +11.11%
90% offered a daily rate of more than £120 £135 £117
10% offered a daily rate of more than £239 £300 £375
UK excluding London average daily rate £145 £140 £150
% change year-on-year
+3.57% -6.66%
Number of hourly rates quoted 42 52 49
Average hourly rate £17.93 £18.85 £19.00
Average hourly rate % change year-on-year
-4.86% -0.78%
90% offered a hourly rate of more than £14.10 £15.00 £14.00
10% offered a hourly rate of more than £97.30 £22.45 £23.00
UK excluding London average hourly rate £14.50 £15.00 £15.00
% change year-on-year
-3.33% -
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19545 20081 18032
As % of all contract IT jobs located in London 92.53% 93.17% 93.29%
Number of daily rates quoted 13847 13699 12141
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 327 376 496
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.73 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 30 January 2015.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 30 January 2015.

Desktop Support Hourly Rate Histogram in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 60 £175 -23.16% 6
Hammersmith - 4 - - 1
Bromley +7 1 £118 -66.42%
Carshalton - - - -
Harrow - - - -
Hayes - - - -
Hounslow - - - -
Stanmore - - - -
Teddington - - - - 1
Wembley - - - -
Westminster - - - -
Greenwich - - - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 352 (77.88%) Windows
2 235 (51.99%) Windows 7
3 191 (42.26%) Active Directory
4 175 (38.72%) MS Office
5 165 (36.50%) Microsoft
6 134 (29.65%) Windows XP
7 112 (24.78%) Blackberry
8 89 (19.69%) Citrix
9 88 (19.47%) Finance
10 84 (18.58%) ITIL
11 74 (16.37%) Windows Server 2008
12 73 (16.15%) MS Exchange
13 69 (15.27%) MS Excel
14 64 (14.16%) Banking
15 57 (12.61%) VMware
16 54 (11.95%) SCCM
17 52 (11.50%) Apple
18 48 (10.62%) Windows 8
19 43 (9.51%) TCP/IP
20 42 (9.29%) Windows Server 2003
21 41 (9.07%) Microsoft Certification
22 38 (8.41%) Security Cleared
23 36 (7.96%) Blackberry Enterprise Server
24 33 (7.30%) Lotus
24 33 (7.30%) Cisco
24 33 (7.30%) IBM Notes
25 31 (6.86%) LAN
26 30 (6.64%) Mac OS X
26 30 (6.64%) Analytical Skills
27 29 (6.42%) Exchange Server 2010

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (16.15%) MS Exchange
2 36 (7.96%) Blackberry Enterprise Server
3 33 (7.30%) IBM Notes
4 29 (6.42%) Exchange Server 2010
5 23 (5.09%) Lync
6 22 (4.87%) SharePoint
7 20 (4.42%) Exchange Server 2003
8 14 (3.10%) Exchange Server 2007
9 4 (0.88%) Exchange Server 2013
10 3 (0.66%) CMS
10 3 (0.66%) WorkSite
11 2 (0.44%) Lotus Domino
11 2 (0.44%) OpenStack
12 1 (0.22%) SharePoint 2010
12 1 (0.22%) SharePoint 2013
12 1 (0.22%) TeamSite
12 1 (0.22%) IIS
Applications
1 175 (38.72%) MS Office
2 69 (15.27%) MS Excel
3 5 (1.11%) MS PowerPoint
4 3 (0.66%) Spreadsheet
5 2 (0.44%) MS Visio
5 2 (0.44%) Adobe Creative Suite
6 1 (0.22%) Adobe Illustrator
6 1 (0.22%) Photoshop
6 1 (0.22%) MS Project
6 1 (0.22%) Acrobat
Business Applications
1 5 (1.11%) Eikon
2 2 (0.44%) Dynamics CRM
2 2 (0.44%) assyst
2 2 (0.44%) Remedy ITSM
3 1 (0.22%) Cerner Millennium
3 1 (0.22%) SAP BPC
3 1 (0.22%) ReMetrica
3 1 (0.22%) SAP Oil and Gas
3 1 (0.22%) Dynamics AX
3 1 (0.22%) SAP ERP
3 1 (0.22%) Agresso
Cloud Services
1 12 (2.65%) Office 365
2 5 (1.11%) Google Apps
3 2 (0.44%) SaaS
4 1 (0.22%) IaaS
Communications & Networking
1 43 (9.51%) TCP/IP
2 31 (6.86%) LAN
3 29 (6.42%) DNS
4 27 (5.97%) DHCP
5 26 (5.75%) VPN
6 20 (4.42%) WAN
7 12 (2.65%) Firewall
8 9 (1.99%) VoIP
8 9 (1.99%) Internet
9 8 (1.77%) Wi-Fi
9 8 (1.77%) Wireless
10 5 (1.11%) SAN
11 4 (0.88%) SMTP
11 4 (0.88%) LDAP
11 4 (0.88%) VLAN
12 3 (0.66%) Structured Cabling
13 2 (0.44%) 3G
13 2 (0.44%) Intranet
13 2 (0.44%) POP3
13 2 (0.44%) PBX
Database & Business Intelligence
1 4 (0.88%) SQL Server
2 1 (0.22%) SQL Server 2008
2 1 (0.22%) SQL Server 2012
2 1 (0.22%) MySQL
2 1 (0.22%) FileMaker
Development Applications
1 4 (0.88%) Visual Studio
2 1 (0.22%) MSI
General
1 88 (19.47%) Finance
2 64 (14.16%) Banking
3 16 (3.54%) Investment Banking
4 13 (2.88%) Law
5 12 (2.65%) Legal
6 11 (2.43%) Retail
7 9 (1.99%) Retail Banking
7 9 (1.99%) Telecoms
7 9 (1.99%) Financial Institution
8 7 (1.55%) Back Office
8 7 (1.55%) Manufacturing
9 4 (0.88%) Multimedia
10 3 (0.66%) Games
10 3 (0.66%) Advertising
10 3 (0.66%) Spanish Language
11 2 (0.44%) French Language
11 2 (0.44%) Front Office
11 2 (0.44%) Publishing
12 1 (0.22%) Electronics
12 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.44%) OLE
1 2 (0.44%) COM
1 2 (0.44%) MAPI
2 1 (0.22%) LAMP
2 1 (0.22%) Application Packaging
2 1 (0.22%) .NET
Miscellaneous
1 112 (24.78%) Blackberry
2 30 (6.64%) Analytical Skills
3 25 (5.53%) iPhone
4 19 (4.20%) NHS
5 16 (3.54%) iPad
6 10 (2.21%) Smartphone
6 10 (2.21%) Video Conferencing
7 8 (1.77%) Thin Client
7 8 (1.77%) Fat Client
8 7 (1.55%) FMCG
8 7 (1.55%) CMDB
9 6 (1.33%) Handset
10 5 (1.11%) PDA
11 3 (0.66%) Hedge funds
11 3 (0.66%) Management Information System
11 3 (0.66%) SecurID
11 3 (0.66%) Statistics
11 3 (0.66%) PKI
11 3 (0.66%) Computer Science
12 1 (0.22%) Data Structures
Operating Systems
1 352 (77.88%) Windows
2 235 (51.99%) Windows 7
3 134 (29.65%) Windows XP
4 74 (16.37%) Windows Server 2008
5 48 (10.62%) Windows 8
6 42 (9.29%) Windows Server 2003
7 30 (6.64%) Mac OS X
8 25 (5.53%) Windows Server 2012
9 22 (4.87%) Android
10 20 (4.42%) Apple iOS
11 13 (2.88%) Linux
12 10 (2.21%) Windows Vista
13 7 (1.55%) Mac OS
13 7 (1.55%) UNIX
14 5 (1.11%) Windows Mobile
15 4 (0.88%) Mac OS X Server
16 3 (0.66%) Windows NT
17 2 (0.44%) Windows 2000
17 2 (0.44%) Ubuntu
18 1 (0.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 84 (18.58%) ITIL
2 25 (5.53%) Migration
3 22 (4.87%) Service Delivery
4 14 (3.10%) Service Management
5 10 (2.21%) Incident Management
5 10 (2.21%) Problem Management
6 9 (1.99%) Change Management
6 9 (1.99%) Disaster Recovery
7 8 (1.77%) Investment Management
8 7 (1.55%) Data Protection
8 7 (1.55%) Coaching
8 7 (1.55%) Configuration Management
8 7 (1.55%) E-Commerce
9 6 (1.33%) ERP
9 6 (1.33%) CRM
9 6 (1.33%) Knowledge Management
9 6 (1.33%) Line Management
9 6 (1.33%) Time Management
10 5 (1.11%) User Acceptance Testing
10 5 (1.11%) Security Management
Programming Languages
1 16 (3.54%) SQL
2 15 (3.32%) Java
2 15 (3.32%) PowerShell
3 2 (0.44%) C
4 1 (0.22%) Bash Shell
4 1 (0.22%) VBScript
4 1 (0.22%) VBA
Qualifications
1 41 (9.07%) Microsoft Certification
2 38 (8.41%) Security Cleared
3 28 (6.19%) MCSE
3 28 (6.19%) SC Cleared
4 26 (5.75%) MCP
5 20 (4.42%) Degree
6 17 (3.76%) MCSA
7 16 (3.54%) A+ Certification
8 11 (2.43%) MCITP
9 6 (1.33%) Cisco Certification
9 6 (1.33%) CCNA
10 4 (0.88%) ITIL Certification
10 4 (0.88%) MOS
10 4 (0.88%) CTC Cleared
11 3 (0.66%) Network+ Certification
11 3 (0.66%) MCTS
12 2 (0.44%) CCNP
12 2 (0.44%) MCDST
12 2 (0.44%) BC Cleared
13 1 (0.22%) DV Cleared
Quality Assurance & Compliance
1 29 (6.42%) SLA
2 3 (0.66%) COBIT
3 1 (0.22%) Dodd-Frank
3 1 (0.22%) Sarbanes-Oxley
System Software
1 191 (42.26%) Active Directory
2 25 (5.53%) VMware Infrastructure
3 19 (4.20%) XenApp
4 9 (1.99%) XenDesktop
5 8 (1.77%) Hyper-V
6 6 (1.33%) Xen
6 6 (1.33%) VMware ESX
6 6 (1.33%) vSphere
7 5 (1.11%) VMware ESXi
8 4 (0.88%) VMware Workstation
8 4 (0.88%) Microsoft App-V
9 2 (0.44%) VirtualBox
10 1 (0.22%) Citrix Presentation Server
Systems Management
1 54 (11.95%) SCCM
2 6 (1.33%) WSUS
3 3 (0.66%) SCOM
3 3 (0.66%) Backup Exec
3 3 (0.66%) DameWare
3 3 (0.66%) Norton AntiVirus
3 3 (0.66%) Systems Management Server (SMS)
4 2 (0.44%) OpenView Configuration Management
4 2 (0.44%) ZENworks
4 2 (0.44%) BMC Marimba
4 2 (0.44%) Casper Suite
4 2 (0.44%) FreeIPA
4 2 (0.44%) ServiceCenter
5 1 (0.22%) Symantec Enterprise Vault
5 1 (0.22%) Cisco CUCM
5 1 (0.22%) HP SIM
Vendors
1 165 (36.50%) Microsoft
2 89 (19.69%) Citrix
3 57 (12.61%) VMware
4 52 (11.50%) Apple
5 33 (7.30%) Lotus
5 33 (7.30%) Cisco
6 25 (5.53%) Reuters
7 23 (5.09%) Symantec
8 22 (4.87%) Bloomberg
9 18 (3.98%) HP
10 14 (3.10%) Avaya
11 13 (2.88%) Remedy
11 13 (2.88%) Dell
12 11 (2.43%) SAP
13 10 (2.21%) ServiceNow
14 9 (1.99%) Sophos
15 8 (1.77%) McAfee
15 8 (1.77%) Wyse
16 7 (1.55%) Polycom
16 7 (1.55%) Google
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