The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Desktop Support
Rank 232 228 189
Rank change year-on-year
-4 -39
Contract jobs requiring a Desktop Support 195 219 271
As % of all contract IT jobs located in London 0.80% 0.88% 1.04%
As % of the Job Titles category 0.87% 0.94% 1.12%
Number of daily rates quoted 101 94 126
Average daily rate
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of your Daily Rate
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£160 £175 £175
Average daily rate % change year-on-year
-8.57% -
90% offered a daily rate of more than £110 £107 £130
10% offered a daily rate of more than £250 £300 £325
UK excluding London average daily rate £155 £173 £140
% change year-on-year
-10.14% +23.21%
Number of hourly rates quoted 39 53 65
Average hourly rate £17.50 £17.00 £19.00
Average hourly rate % change year-on-year
+2.94% -10.52%
90% offered a hourly rate of more than £14.00 £13.60 £14.20
10% offered a hourly rate of more than £24.50 £23.50 £23.00
UK excluding London average hourly rate £15.50 £15.00 £14.50
% change year-on-year
+3.33% +3.44%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22500 23238 24253
As % of all contract IT jobs located in London 92.48% 92.90% 93.11%
Number of daily rates quoted 15318 15932 15951
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £268
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 451 618
Average hourly rate £17.50 £19.13 £20.00
Average hourly rate % change year-on-year
-8.49% -4.37%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £41.80 £44.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Desktop Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in London

Desktop Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the London region.

Desktop Support Daily Rate Trend in London

Desktop Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 29 August 2014.

Desktop Support Daily Rate Histogram in London

Desktop Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the London region.

Desktop Support Hourly Rate Trend in London

Desktop Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the London region over the 3 months to 29 August 2014.

Desktop Support Hourly Rate Histogram in London

Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +13 60 £175 -12.50% 12
Hayes - 6 - -
Kingston Upon Thames - - - -
Chessington - - - -
Croydon - - - -
Docklands, London - - - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 310 (79.08%) Windows
2 220 (56.12%) Windows 7
3 194 (49.49%) Active Directory
4 157 (40.05%) MS Office
5 153 (39.03%) Microsoft
6 135 (34.44%) Windows XP
7 88 (22.45%) Finance
8 80 (20.41%) ITIL
9 74 (18.88%) Citrix
10 70 (17.86%) MS Excel
11 67 (17.09%) Windows Server 2008
12 64 (16.33%) MS Exchange
13 62 (15.82%) Blackberry
14 54 (13.78%) Windows Server 2003
15 51 (13.01%) SCCM
16 46 (11.73%) VMware
17 39 (9.95%) Microsoft Certification
18 36 (9.18%) Banking
19 35 (8.93%) Apple
20 32 (8.16%) Cisco
21 30 (7.65%) MCP
21 30 (7.65%) Bloomberg
22 28 (7.14%) VMware Infrastructure
23 26 (6.63%) Security Cleared
24 25 (6.38%) LAN
25 23 (5.87%) TCP/IP
25 23 (5.87%) iPhone
26 22 (5.61%) Windows 8
26 22 (5.61%) SLA
27 21 (5.36%) Reuters

Desktop Support
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (16.33%) MS Exchange
2 20 (5.10%) Exchange Server 2010
3 18 (4.59%) IBM Notes
4 17 (4.34%) Exchange Server 2007
5 16 (4.08%) Exchange Server 2003
5 16 (4.08%) Lync
6 14 (3.57%) SharePoint
7 10 (2.55%) Blackberry Enterprise Server
8 7 (1.79%) WorkSite
9 2 (0.51%) Exchange Server 2013
9 2 (0.51%) Lotus Domino
10 1 (0.26%) GroupWise
10 1 (0.26%) IIS
10 1 (0.26%) SharePoint 2010
Applications
1 157 (40.05%) MS Office
2 70 (17.86%) MS Excel
3 7 (1.79%) MS PowerPoint
4 6 (1.53%) MS Visio
4 6 (1.53%) MS Project
4 6 (1.53%) Acrobat
5 1 (0.26%) Adobe Captivate
5 1 (0.26%) Adobe Illustrator
5 1 (0.26%) AutoCAD
5 1 (0.26%) Photoshop
Business Applications
1 1 (0.26%) Cerner Millennium
1 1 (0.26%) Dynamics CRM
1 1 (0.26%) Oracle CRM
1 1 (0.26%) LatentZero
1 1 (0.26%) 3000 Xtra
1 1 (0.26%) ReMetrica
1 1 (0.26%) Magento
1 1 (0.26%) Eikon
Cloud Services
1 12 (3.06%) Office 365
2 1 (0.26%) SaaS
2 1 (0.26%) Google Apps
2 1 (0.26%) IaaS
Communications & Networking
1 25 (6.38%) LAN
2 23 (5.87%) TCP/IP
3 18 (4.59%) VPN
3 18 (4.59%) DNS
4 17 (4.34%) DHCP
5 14 (3.57%) IP Telephony
6 11 (2.81%) Internet
7 8 (2.04%) VoIP
7 8 (2.04%) Wireless
8 7 (1.79%) Firewall
8 7 (1.79%) 3G
8 7 (1.79%) WAN
9 5 (1.28%) SSL
9 5 (1.28%) HTTP
10 4 (1.02%) Wi-Fi
11 3 (0.77%) Ethernet
12 2 (0.51%) SMTP
12 2 (0.51%) LDAP
13 1 (0.26%) Wireshark
13 1 (0.26%) BIG-IP
Database & Business Intelligence
1 6 (1.53%) SQL Server
2 1 (0.26%) SQL Server 2005
2 1 (0.26%) EDRMS
2 1 (0.26%) EDMS
2 1 (0.26%) SQL Server 2008
2 1 (0.26%) Oracle Database
Development Applications
1 1 (0.26%) ProC
1 1 (0.26%) MSI
General
1 88 (22.45%) Finance
2 36 (9.18%) Banking
3 21 (5.36%) Legal
4 16 (4.08%) Financial Institution
5 14 (3.57%) Law
6 12 (3.06%) Investment Banking
7 4 (1.02%) Back Office
8 3 (0.77%) Manufacturing
8 3 (0.77%) Advertising
9 2 (0.51%) Retail
9 2 (0.51%) Front Office
9 2 (0.51%) Marketing
10 1 (0.26%) French Language
10 1 (0.26%) Japanese Language
10 1 (0.26%) Spanish Language
10 1 (0.26%) Telecoms
Libraries, Frameworks & Software Standards
1 11 (2.81%) Application Packaging
2 3 (0.77%) Software Packaging
3 2 (0.51%) OLE
4 1 (0.26%) WAP
4 1 (0.26%) .NET
4 1 (0.26%) HTML
4 1 (0.26%) Flash
Miscellaneous
1 62 (15.82%) Blackberry
2 23 (5.87%) iPhone
3 14 (3.57%) Hedge funds
4 12 (3.06%) Handset
5 11 (2.81%) NHS
6 7 (1.79%) Video Conferencing
7 5 (1.28%) iPad
8 4 (1.02%) Thin Client
8 4 (1.02%) CMDB
8 4 (1.02%) PDA
8 4 (1.02%) Fat Client
9 3 (0.77%) Fixed Income
10 2 (0.51%) FMCG
10 2 (0.51%) Kindle
10 2 (0.51%) PKI
10 2 (0.51%) Derivative
10 2 (0.51%) Smartphone
11 1 (0.26%) Computer Science
11 1 (0.26%) Statistics
11 1 (0.26%) GIS
Operating Systems
1 310 (79.08%) Windows
2 220 (56.12%) Windows 7
3 135 (34.44%) Windows XP
4 67 (17.09%) Windows Server 2008
5 54 (13.78%) Windows Server 2003
6 22 (5.61%) Windows 8
7 17 (4.34%) Android
8 16 (4.08%) Windows Vista
9 14 (3.57%) Windows Server 2012
10 13 (3.32%) Mac OS X
11 11 (2.81%) Windows 2000
12 8 (2.04%) Apple iOS
12 8 (2.04%) Linux
13 6 (1.53%) Mac OS
14 3 (0.77%) Windows 2000 Server
15 2 (0.51%) Windows Mobile
16 1 (0.26%) Ubuntu
16 1 (0.26%) UNIX
16 1 (0.26%) HPUX
16 1 (0.26%) Mac OS X Server
Processes & Methodologies
1 80 (20.41%) ITIL
2 17 (4.34%) Migration
3 14 (3.57%) Service Delivery
4 13 (3.32%) Incident Management
5 12 (3.06%) Problem Management
6 7 (1.79%) Asset Management
6 7 (1.79%) Service Management
7 6 (1.53%) Root Cause Analysis
7 6 (1.53%) CRM
8 5 (1.28%) Document Management
8 5 (1.28%) ITSM
8 5 (1.28%) Business Continuity
8 5 (1.28%) Change Control
8 5 (1.28%) Time Management
9 4 (1.02%) Configuration Management
9 4 (1.02%) Information Management
10 3 (0.77%) Change Management
10 3 (0.77%) Project Management
10 3 (0.77%) Continuous Improvement
10 3 (0.77%) Server Monitoring
Programming Languages
1 9 (2.30%) SQL
2 2 (0.51%) PowerShell
2 2 (0.51%) VBA
3 1 (0.26%) VBScript
3 1 (0.26%) VB
3 1 (0.26%) C#
3 1 (0.26%) Java
3 1 (0.26%) JavaScript
3 1 (0.26%) PHP
Qualifications
1 39 (9.95%) Microsoft Certification
2 30 (7.65%) MCP
3 26 (6.63%) Security Cleared
4 21 (5.36%) SC Cleared
5 18 (4.59%) Degree
6 13 (3.32%) MCSE
7 10 (2.55%) A+ Certification
7 10 (2.55%) MCSA
8 8 (2.04%) MCTS
9 7 (1.79%) ITIL Certification
10 5 (1.28%) MCITP
11 3 (0.77%) HNC
11 3 (0.77%) DV Cleared
12 2 (0.51%) CTC Cleared
12 2 (0.51%) Network+ Certification
12 2 (0.51%) MCDST
13 1 (0.26%) VMware Certified Professional (VCP)
13 1 (0.26%) MOS
13 1 (0.26%) Cisco Certification
13 1 (0.26%) Dell Certification
Quality Assurance & Compliance
1 22 (5.61%) SLA
2 2 (0.51%) ISO 9001
3 1 (0.26%) ISO/IEC 27001
3 1 (0.26%) Sarbanes-Oxley
3 1 (0.26%) Dodd-Frank
System Software
1 194 (49.49%) Active Directory
2 28 (7.14%) VMware Infrastructure
3 14 (3.57%) XenApp
4 12 (3.06%) Terminal Services
5 9 (2.30%) Microsoft App-V
5 9 (2.30%) XenDesktop
6 3 (0.77%) VMware ESX
6 3 (0.77%) vSphere
7 2 (0.51%) VMware ESXi
7 2 (0.51%) Citrix Presentation Server
8 1 (0.26%) Xen
8 1 (0.26%) Terminal Server
8 1 (0.26%) Hyper-V
Systems Management
1 51 (13.01%) SCCM
2 6 (1.53%) DameWare
3 5 (1.28%) Symantec Enterprise Vault
4 2 (0.51%) WSUS
5 1 (0.26%) WMI
5 1 (0.26%) NetBackup
5 1 (0.26%) Systems Management Server (SMS)
5 1 (0.26%) ARCserve
5 1 (0.26%) ZENworks
5 1 (0.26%) Norton AntiVirus
5 1 (0.26%) MIMEsweeper
5 1 (0.26%) PureDisk
5 1 (0.26%) Cisco CUCM
Vendors
1 153 (39.03%) Microsoft
2 74 (18.88%) Citrix
3 46 (11.73%) VMware
4 35 (8.93%) Apple
5 32 (8.16%) Cisco
6 30 (7.65%) Bloomberg
7 21 (5.36%) Reuters
8 18 (4.59%) Lotus
9 15 (3.83%) HP
10 11 (2.81%) Oracle
10 11 (2.81%) Adobe
11 9 (2.30%) Altiris
12 8 (2.04%) Remedy
13 7 (1.79%) Symantec
13 7 (1.79%) Dell
14 6 (1.53%) Salesforce.com
14 6 (1.53%) Avaya
14 6 (1.53%) Speakerbus
15 5 (1.28%) SAP
15 5 (1.28%) Interwoven
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