Service Desk Analyst Contracts in the North of England

Service Desk Analyst
England > North of England

The median Service Desk Analyst daily rate in the North of England is £165 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 119 153 154
Rank change year-on-year +34 +1 -8
Contract jobs requiring a Service Desk Analyst 66 61 94
As % of all contract jobs advertised in the North of England 1.41% 1.07% 1.32%
As % of the Job Titles category 1.51% 1.12% 1.36%
Number of daily rates quoted 23 25 49
10th Percentile £106 £107 £110
25th Percentile £130 £133 £120
Median daily rate (50th Percentile) £165 £153 £160
Median % change year-on-year +7.84% -4.38% +6.67%
75th Percentile £204 £238 £188
90th Percentile £256 £269 £201
England median daily rate £175 £180 £160
% change year-on-year -2.78% +12.50% +33.33%
Number of hourly rates quoted 33 12 16
10th Percentile - £16.19 £12.22
25th Percentile £10.95 £16.25 £13.24
Median hourly rate £14.50 £17.18 £17.50
Median % change year-on-year -15.57% -1.86% +22.81%
75th Percentile £16.50 £20.38 £19.25
90th Percentile £19.15 £22.26 £19.35
England median hourly rate £14.99 £15.50 £14.50
% change year-on-year -3.29% +6.90% +7.41%

All Contract IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 4,373 5,442 6,917
% of contract IT jobs with a recognized job title 93.18% 95.34% 96.94%
Number of daily rates quoted 2,731 3,843 5,087
10th Percentile £263 £285 £200
25th Percentile £382 £413 £363
Median daily rate (50th Percentile) £480 £500 £475
Median % change year-on-year -4.00% +5.26% +11.76%
75th Percentile £580 £600 £554
90th Percentile £672 £687 £638
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 400 155 280
10th Percentile £11.07 £14.00 £11.00
25th Percentile £12.53 £18.54 £14.19
Median hourly rate £20.60 £30.76 £18.59
Median % change year-on-year -33.02% +65.42% +3.87%
75th Percentile £46.18 £51.19 £28.94
90th Percentile £62.50 £66.41 £51.48
England median hourly rate £37.18 £45.00 £22.50
% change year-on-year -17.38% +100.00% +2.27%

Service Desk Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Analyst in the North of England

Service Desk Analyst
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the North of England.

Daily rate trend for Service Desk Analyst in the North of England

Service Desk Analyst
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Service Desk Analyst in the North of England over the 6 months to 8 May 2024.

Daily rate histogram for Service Desk Analyst in the North of England

Service Desk Analyst
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the North of England.

Hourly rate trend for Service Desk Analyst in the North of England

Service Desk Analyst
Hourly Rate Histogram in the North of England

Hourly rate distribution of jobs citing Service Desk Analyst in the North of England over the 6 months to 8 May 2024.

Hourly rate histogram for Service Desk Analyst in the North of England

Service Desk Analyst
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West +37 42 £210 +44.83% 15
Yorkshire +21 24 £150 -7.12% 10
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 8 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring Service Desk Analyst in the job title.

1 57 (86.36%) Customer Service
2 50 (75.76%) Windows
3 33 (50.00%) Microsoft
4 32 (48.48%) Microsoft Office
5 31 (46.97%) Windows 10
6 28 (42.42%) Active Directory
7 27 (40.91%) Social Skills
8 25 (37.88%) Microsoft 365
9 20 (30.30%) ServiceNow
9 20 (30.30%) Problem-Solving
10 17 (25.76%) Public Sector
11 16 (24.24%) SLA
12 15 (22.73%) ITIL
13 14 (21.21%) Security Cleared
13 14 (21.21%) Time Management
14 13 (19.70%) SC Cleared
14 13 (19.70%) Decision-Making
14 13 (19.70%) Disclosure Scotland
15 10 (15.15%) Incident Management
15 10 (15.15%) Degree
15 10 (15.15%) Microsoft Excel
15 10 (15.15%) Service Management
16 9 (13.64%) Microsoft PowerPoint
17 7 (10.61%) Migration
18 6 (9.09%) Microsoft Exchange
18 6 (9.09%) Azure
19 5 (7.58%) Problem Management
20 4 (6.06%) Microsoft Intune
20 4 (6.06%) SharePoint
20 4 (6.06%) Microsoft Certification

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.09%) Microsoft Exchange
2 4 (6.06%) SharePoint
Applications
1 32 (48.48%) Microsoft Office
2 10 (15.15%) Microsoft Excel
3 9 (13.64%) Microsoft PowerPoint
Cloud Services
1 25 (37.88%) Microsoft 365
2 6 (9.09%) Azure
3 3 (4.55%) OneDrive
4 2 (3.03%) Cloud Computing
4 2 (3.03%) Entra ID
4 2 (3.03%) Mimecast
5 1 (1.52%) AWS
5 1 (1.52%) IaaS
Communications & Networking
1 2 (3.03%) DHCP
1 2 (3.03%) DNS
2 1 (1.52%) Broadband
General
1 27 (40.91%) Social Skills
2 17 (25.76%) Public Sector
3 3 (4.55%) Organisational Skills
4 2 (3.03%) Documentation Skills
4 2 (3.03%) Law
5 1 (1.52%) Advertising
5 1 (1.52%) Analytical Skills
5 1 (1.52%) French Language
5 1 (1.52%) German Language
5 1 (1.52%) Italian Language
5 1 (1.52%) Spanish Language
5 1 (1.52%) Telecoms
Miscellaneous
1 2 (3.03%) Management Information System
1 2 (3.03%) NHS
2 1 (1.52%) Life Science
Operating Systems
1 50 (75.76%) Windows
2 31 (46.97%) Windows 10
3 2 (3.03%) Windows Server
4 1 (1.52%) Windows Server 2012
Processes & Methodologies
1 57 (86.36%) Customer Service
2 20 (30.30%) Problem-Solving
3 15 (22.73%) ITIL
4 14 (21.21%) Time Management
5 13 (19.70%) Decision-Making
6 10 (15.15%) Incident Management
6 10 (15.15%) Service Management
7 7 (10.61%) Migration
8 5 (7.58%) Problem Management
9 4 (6.06%) Coaching
9 4 (6.06%) Mentoring
9 4 (6.06%) Service Delivery
10 3 (4.55%) Change Management
10 3 (4.55%) Computer Science
10 3 (4.55%) ITSM
10 3 (4.55%) Process Management
10 3 (4.55%) Robotic Process Automation
10 3 (4.55%) Trend Analysis
10 3 (4.55%) User Experience
11 2 (3.03%) Security Hardening
Qualifications
1 14 (21.21%) Security Cleared
2 13 (19.70%) SC Cleared
3 10 (15.15%) Degree
4 4 (6.06%) Microsoft Certification
5 3 (4.55%) MCP
6 2 (3.03%) ITIL Certification
6 2 (3.03%) MCSE
6 2 (3.03%) MOS
7 1 (1.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (24.24%) SLA
2 13 (19.70%) Disclosure Scotland
System Software
1 28 (42.42%) Active Directory
2 3 (4.55%) Virtual Desktop
Systems Management
1 4 (6.06%) Microsoft Intune
2 2 (3.03%) SCCM
Vendors
1 33 (50.00%) Microsoft
2 20 (30.30%) ServiceNow
3 3 (4.55%) Kofax
4 2 (3.03%) iManage
4 2 (3.03%) Sophos