Service Desk Analyst Jobs in the North of England

Service Desk Analyst
England > North of England

The median Service Desk Analyst salary in the North of England is £24,250 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 211 315 248
Rank change year-on-year +104 -67 +15
Permanent jobs requiring a Service Desk Analyst 194 125 221
As % of all permanent jobs advertised in the North of England 1.12% 0.71% 1.23%
As % of the Job Titles category 1.18% 0.80% 1.27%
Number of salaries quoted 165 105 181
10th Percentile £21,250 £20,000 £19,250
25th Percentile £22,750 £22,000 £20,750
Median annual salary (50th Percentile) £24,250 £24,500 £23,000
Median % change year-on-year -1.02% +6.52% +1.10%
75th Percentile £26,750 £26,500 £25,000
90th Percentile £29,281 £30,000 £28,750
England median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,429 15,634 17,349
% of permanent jobs with a recognized job title 94.95% 89.41% 96.17%
Number of salaries quoted 12,703 8,294 11,110
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,000
Median % change year-on-year -6.54% +7.00% +5.26%
75th Percentile £65,000 £69,000 £65,000
90th Percentile £78,500 £81,250 £80,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Analyst
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Analyst in the North of England

Service Desk Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North of England.

Salary trend for Service Desk Analyst in the North of England

Service Desk Analyst
Salary Histogram in the North of England

Salary distribution for jobs citing Service Desk Analyst in the North of England over the 6 months to 5 May 2024.

Salary histogram for Service Desk Analyst in the North of England

Service Desk Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North of England region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +35 94 £23,500 -6.00% 18
Yorkshire +121 78 £24,500 +6.52% 10
North East +3 22 £24,500 - 4
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 5 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Analyst in the job title.

1 125 (64.43%) Microsoft
2 98 (50.52%) Customer Service
3 95 (48.97%) Social Skills
4 88 (45.36%) Active Directory
5 83 (42.78%) Microsoft 365
6 76 (39.18%) Windows
7 61 (31.44%) Microsoft Office
8 55 (28.35%) Problem-Solving
9 44 (22.68%) ITSM
10 42 (21.65%) ITIL
11 34 (17.53%) ServiceNow
12 31 (15.98%) Retail
12 31 (15.98%) Time Management
13 29 (14.95%) Incident Management
14 27 (13.92%) Smartphone
14 27 (13.92%) SLA
15 26 (13.40%) Analytical Skills
16 25 (12.89%) Finance
17 24 (12.37%) Windows 10
18 22 (11.34%) Microsoft Exchange
19 19 (9.79%) Azure
19 19 (9.79%) Collaborative Working
20 18 (9.28%) Driving Licence
20 18 (9.28%) SharePoint
20 18 (9.28%) Law
20 18 (9.28%) Service Management
21 16 (8.25%) OLE
21 16 (8.25%) R
22 15 (7.73%) Internet
23 14 (7.22%) TCP/IP

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (11.34%) Microsoft Exchange
2 18 (9.28%) SharePoint
3 1 (0.52%) Exchange Server 2013
3 1 (0.52%) Skype for Business
Applications
1 61 (31.44%) Microsoft Office
2 10 (5.15%) Microsoft Excel
2 10 (5.15%) Microsoft PowerPoint
3 2 (1.03%) Chatbot
Cloud Services
1 83 (42.78%) Microsoft 365
2 19 (9.79%) Azure
3 10 (5.15%) Mimecast
4 5 (2.58%) Entra ID
5 2 (1.03%) AWS
5 2 (1.03%) SaaS
6 1 (0.52%) GCP
6 1 (0.52%) WeChat
Communications & Networking
1 15 (7.73%) Internet
2 14 (7.22%) DNS
2 14 (7.22%) TCP/IP
3 13 (6.70%) LAN
3 13 (6.70%) WAN
4 11 (5.67%) Broadband
4 11 (5.67%) VoIP
5 10 (5.15%) DHCP
6 9 (4.64%) VPN
7 7 (3.61%) Wi-Fi
8 5 (2.58%) Wireless
9 3 (1.55%) Firewall
10 1 (0.52%) Intranet
10 1 (0.52%) NAS
10 1 (0.52%) Remote Desktop
10 1 (0.52%) SAN
10 1 (0.52%) Skype
Database & Business Intelligence
1 1 (0.52%) Amazon RDS
1 1 (0.52%) MySQL
1 1 (0.52%) SQL Server
General
1 95 (48.97%) Social Skills
2 31 (15.98%) Retail
3 26 (13.40%) Analytical Skills
4 25 (12.89%) Finance
5 18 (9.28%) Law
6 12 (6.19%) Telecoms
7 9 (4.64%) Public Sector
8 6 (3.09%) French Language
8 6 (3.09%) German Language
8 6 (3.09%) Italian Language
8 6 (3.09%) Portuguese Language
8 6 (3.09%) Spanish Language
8 6 (3.09%) Swedish Language
8 6 (3.09%) Turkish Language
9 4 (2.06%) Inclusion and Diversity
10 3 (1.55%) Legal
11 1 (0.52%) Agriculture
11 1 (0.52%) Banking
11 1 (0.52%) Manufacturing
11 1 (0.52%) Organisational Skills
Libraries, Frameworks & Software Standards
1 16 (8.25%) OLE
Miscellaneous
1 27 (13.92%) Smartphone
2 18 (9.28%) Driving Licence
3 13 (6.70%) Data Centre
3 13 (6.70%) Management Information System
4 9 (4.64%) Life Science
5 5 (2.58%) Self-Motivation
6 3 (1.55%) Mainframe
7 1 (0.52%) e-Learning
7 1 (0.52%) NHS
7 1 (0.52%) Onboarding
7 1 (0.52%) Renewable Energy
Operating Systems
1 76 (39.18%) Windows
2 24 (12.37%) Windows 10
3 10 (5.15%) Windows 7
4 8 (4.12%) Android
5 7 (3.61%) Windows Server
6 5 (2.58%) Unix
7 1 (0.52%) Apple iOS
7 1 (0.52%) Windows Server 2012
7 1 (0.52%) Windows Server 2019
Processes & Methodologies
1 98 (50.52%) Customer Service
2 55 (28.35%) Problem-Solving
3 44 (22.68%) ITSM
4 42 (21.65%) ITIL
5 31 (15.98%) Time Management
6 29 (14.95%) Incident Management
7 19 (9.79%) Collaborative Working
8 18 (9.28%) Service Management
9 13 (6.70%) Customer Experience
10 12 (6.19%) Proactive Monitoring
11 8 (4.12%) Continuous Improvement
12 7 (3.61%) Major Incident Management
13 6 (3.09%) Change Management
13 6 (3.09%) Decision-Making
13 6 (3.09%) DevOps
14 5 (2.58%) Active Listening
14 5 (2.58%) Asset Management
14 5 (2.58%) Chat Support
14 5 (2.58%) Fintech
14 5 (2.58%) Software Asset Management
Programming Languages
1 16 (8.25%) R
2 7 (3.61%) SQL
Qualifications
1 14 (7.22%) Microsoft Certification
2 11 (5.67%) A+ Certification
3 9 (4.64%) Degree
4 7 (3.61%) ITIL Foundation Certificate
5 5 (2.58%) ITIL Certification
6 3 (1.55%) Security Cleared
7 1 (0.52%) BC Cleared
7 1 (0.52%) Computer Science Degree
7 1 (0.52%) DBS Check
7 1 (0.52%) SC Cleared
Quality Assurance & Compliance
1 27 (13.92%) SLA
2 1 (0.52%) ISO 9001
2 1 (0.52%) ISO/IEC 27001
System Software
1 88 (45.36%) Active Directory
2 1 (0.52%) VMware Infrastructure
Systems Management
1 6 (3.09%) Microsoft Intune
2 2 (1.03%) SCCM
3 1 (0.52%) Systems Management Server (SMS)
Vendors
1 125 (64.43%) Microsoft
2 34 (17.53%) ServiceNow
3 11 (5.67%) Cisco
3 11 (5.67%) Virgin Media
4 10 (5.15%) Dell
4 10 (5.15%) HP
4 10 (5.15%) NetApp
5 6 (3.09%) Citrix
6 5 (2.58%) Remedy
6 5 (2.58%) Splunk
7 1 (0.52%) Google
7 1 (0.52%) iManage
7 1 (0.52%) Mitel
7 1 (0.52%) Salesforce
7 1 (0.52%) Snow
7 1 (0.52%) Verint
7 1 (0.52%) VMware