The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 103 75 92
Rank change year-on-year
-28 +17
Contract jobs requiring a Support Analyst 44 56 30
As % of all contract IT jobs located in the North West 1.28% 2.03% 1.25%
As % of the Job Titles category 1.39% 2.17% 1.36%
Number of daily rates quoted 16 20 12
Average daily rate
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of your Daily Rate
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£225 £337 £143
Average daily rate % change year-on-year
-33.28% +136.66%
90% offered a daily rate of more than £150 £136 £125
10% offered a daily rate of more than £269 £531 £320
UK excluding London average daily rate £220 £225 £245
% change year-on-year
-2.22% -8.16%
Number of hourly rates quoted 15 14 8
Average hourly rate £19.00 £15.00 £15.38
Average hourly rate % change year-on-year
+26.66% -2.47%
90% offered a hourly rate of more than £12.19 £15.00 £11.60
10% offered a hourly rate of more than £22.50 £27.00 £20.30
UK excluding London average hourly rate £16.00 £16.00 £14.50
% change year-on-year
- +10.34%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3165 2585 2209
As % of all contract IT jobs located in the North West 92.06% 93.66% 91.89%
Number of daily rates quoted 1715 1324 1081
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £250 £215 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 189 203 182
Average hourly rate £20.00 £17.50 £17.75
Average hourly rate % change year-on-year
+14.28% -1.40%
90% offered a hourly rate of more than £12.00 £12.49 £10.00
10% offered a hourly rate of more than £49.50 £40.00 £37.50
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst Daily Rate Trend in the North West

Support Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 3 March 2015.

Support Analyst Daily Rate Histogram in the North West

Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst Hourly Rate Trend in the North West

Support Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 3 March 2015.

Support Analyst Hourly Rate Histogram in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -16 27 £225 -35.62% 10
Cheshire -7 7 - - 8
Merseyside -8 7 £150 - 9
Lancashire -21 1 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 3 March 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 50 (60.98%) Windows
2 38 (46.34%) Microsoft
3 25 (30.49%) ITIL
4 22 (26.83%) Active Directory
5 21 (25.61%) MS Office
5 21 (25.61%) Windows 7
6 19 (23.17%) SQL
7 18 (21.95%) MS Excel
8 17 (20.73%) Windows XP
9 15 (18.29%) Windows Server 2003
9 15 (18.29%) Finance
9 15 (18.29%) VMware
9 15 (18.29%) Citrix
10 13 (15.85%) SharePoint
11 12 (14.63%) Windows Server 2008
12 11 (13.41%) MS Exchange
12 11 (13.41%) Oracle
13 9 (10.98%) Service Delivery
14 8 (9.76%) Blackberry
14 8 (9.76%) SLA
14 8 (9.76%) Change Control
15 7 (8.54%) SAN
15 7 (8.54%) SQL Server
16 6 (7.32%) LAN
16 6 (7.32%) HP
16 6 (7.32%) TCP/IP
16 6 (7.32%) Configuration Management
16 6 (7.32%) Remedy
16 6 (7.32%) Manufacturing
16 6 (7.32%) Apple iOS

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 3 March 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (15.85%) SharePoint
2 11 (13.41%) MS Exchange
3 4 (4.88%) IIS
3 4 (4.88%) IBM Notes
4 2 (2.44%) Exchange Server 2010
5 1 (1.22%) Exchange Server 2013
5 1 (1.22%) JBoss
5 1 (1.22%) WebSphere Application Server
5 1 (1.22%) WebLogic
5 1 (1.22%) BizTalk Server
5 1 (1.22%) Blackberry Enterprise Server
5 1 (1.22%) WebSphere Process Server
5 1 (1.22%) WebSphere
5 1 (1.22%) WebSphere Portal
5 1 (1.22%) SharePoint 2010
5 1 (1.22%) Quickr
Applications
1 21 (25.61%) MS Office
2 18 (21.95%) MS Excel
3 2 (2.44%) MS Project
4 1 (1.22%) MS Visio
4 1 (1.22%) MS PowerPoint
Business Applications
1 4 (4.88%) SAP FI
1 4 (4.88%) SAP Oil and Gas
2 2 (2.44%) Dynamics AX
3 1 (1.22%) Oracle EBS
Cloud Services
1 3 (3.66%) Office 365
2 1 (1.22%) SaaS
2 1 (1.22%) Google Apps
Communications & Networking
1 7 (8.54%) SAN
2 6 (7.32%) LAN
2 6 (7.32%) TCP/IP
3 5 (6.10%) WAN
4 2 (2.44%) Firewall
4 2 (2.44%) IP Telephony
4 2 (2.44%) Network Security
5 1 (1.22%) Intranet
5 1 (1.22%) Extranet
5 1 (1.22%) DNS
5 1 (1.22%) SSL
5 1 (1.22%) SMS
5 1 (1.22%) VoIP
Database & Business Intelligence
1 7 (8.54%) SQL Server
2 5 (6.10%) Oracle Database
3 2 (2.44%) SQL Server Reporting Services
3 2 (2.44%) SQL Server Analysis Services
3 2 (2.44%) SQL Server 2008
4 1 (1.22%) SQL Server 2005
4 1 (1.22%) Oracle Reports
4 1 (1.22%) Data Mining
4 1 (1.22%) Oracle Discoverer
4 1 (1.22%) SQL Server 2000
Development Applications
1 2 (2.44%) MSI
2 1 (1.22%) Oracle APEX
2 1 (1.22%) Team Foundation Server
2 1 (1.22%) WiX
2 1 (1.22%) Oracle Forms
2 1 (1.22%) Eclipse
2 1 (1.22%) Dreamweaver
General
1 15 (18.29%) Finance
2 6 (7.32%) Manufacturing
3 4 (4.88%) General Ledger
4 3 (3.66%) Advertising
5 2 (2.44%) Law
5 2 (2.44%) Legal
5 2 (2.44%) Financial Institution
5 2 (2.44%) Retail
6 1 (1.22%) Local Government
6 1 (1.22%) Banking
Libraries, Frameworks & Software Standards
1 4 (4.88%) .NET
2 3 (3.66%) ASP.NET
3 1 (1.22%) CSS
3 1 (1.22%) Spring
3 1 (1.22%) Application Packaging
3 1 (1.22%) Software Packaging
3 1 (1.22%) Dojo
3 1 (1.22%) JSR 286
3 1 (1.22%) Regular Expression
Miscellaneous
1 8 (9.76%) Blackberry
2 6 (7.32%) Analytical Skills
3 3 (3.66%) iPhone
4 2 (2.44%) Management Information System
4 2 (2.44%) Handset
4 2 (2.44%) iPad
4 2 (2.44%) Mobile Computing
5 1 (1.22%) Performance Metrics
5 1 (1.22%) CLARiiON
5 1 (1.22%) Clustering
5 1 (1.22%) Computer Science
5 1 (1.22%) Life Science
5 1 (1.22%) EqualLogic
5 1 (1.22%) Social Media
5 1 (1.22%) Mainframe
Operating Systems
1 50 (60.98%) Windows
2 21 (25.61%) Windows 7
3 17 (20.73%) Windows XP
4 15 (18.29%) Windows Server 2003
5 12 (14.63%) Windows Server 2008
6 6 (7.32%) Apple iOS
7 5 (6.10%) Windows Server 2012
7 5 (6.10%) Linux
8 4 (4.88%) VMS
9 3 (3.66%) UNIX
10 2 (2.44%) Windows 8
10 2 (2.44%) OpenVMS
10 2 (2.44%) Windows Mobile
11 1 (1.22%) Windows 2000
11 1 (1.22%) NetWare
11 1 (1.22%) Windows 2000 Server
11 1 (1.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 25 (30.49%) ITIL
2 9 (10.98%) Service Delivery
3 8 (9.76%) Change Control
4 6 (7.32%) Configuration Management
5 5 (6.10%) Problem Management
5 5 (6.10%) Release Management
6 4 (4.88%) Knowledge Management
6 4 (4.88%) Wealth Management
6 4 (4.88%) ERP
6 4 (4.88%) Asset Management
7 3 (3.66%) Business Continuity
7 3 (3.66%) Service Management
7 3 (3.66%) Logistics
8 2 (2.44%) Incident Management
8 2 (2.44%) Stakeholder Management
8 2 (2.44%) Change Management
8 2 (2.44%) Risk Management
9 1 (1.22%) Migration
9 1 (1.22%) Project Management
9 1 (1.22%) OO
Programming Languages
1 19 (23.17%) SQL
2 3 (3.66%) VBA
2 3 (3.66%) PowerShell
3 2 (2.44%) X++
3 2 (2.44%) Java
4 1 (1.22%) JavaScript
4 1 (1.22%) PL/SQL
4 1 (1.22%) C#
Qualifications
1 4 (4.88%) Degree
2 3 (3.66%) CCNA
2 3 (3.66%) Cisco Certification
2 3 (3.66%) Microsoft Certification
3 2 (2.44%) Oracle Certification
3 2 (2.44%) MCP
3 2 (2.44%) MCSE
3 2 (2.44%) Security Cleared
4 1 (1.22%) VCP4
4 1 (1.22%) CCIA
4 1 (1.22%) ITIL Foundation Certificate
4 1 (1.22%) SC Cleared
4 1 (1.22%) MCDST
4 1 (1.22%) CCA
4 1 (1.22%) Citrix Certification
4 1 (1.22%) CCEA
Quality Assurance & Compliance
1 8 (9.76%) SLA
2 2 (2.44%) Sarbanes-Oxley
System Software
1 22 (26.83%) Active Directory
2 6 (7.32%) VMware Infrastructure
3 4 (4.88%) VMware ESXi
4 3 (3.66%) VMware ESX
4 3 (3.66%) Hyper-V
4 3 (3.66%) XenApp
5 2 (2.44%) XenDesktop
6 1 (1.22%) Citrix Presentation Server
6 1 (1.22%) XenServer
Systems Management
1 5 (6.10%) SCCM
2 3 (3.66%) HP Data Protector
3 2 (2.44%) Norton AntiVirus
3 2 (2.44%) WSUS
4 1 (1.22%) SCOM
Vendors
1 38 (46.34%) Microsoft
2 15 (18.29%) Citrix
2 15 (18.29%) VMware
3 11 (13.41%) Oracle
4 6 (7.32%) HP
4 6 (7.32%) Remedy
5 5 (6.10%) Lotus
6 4 (4.88%) Apple
6 4 (4.88%) Symantec
6 4 (4.88%) SAP
6 4 (4.88%) Cisco
6 4 (4.88%) EMC
7 3 (3.66%) IBM
7 3 (3.66%) NetApp
8 1 (1.22%) Novell
8 1 (1.22%) Avaya
8 1 (1.22%) Red Hat
8 1 (1.22%) Business Objects
8 1 (1.22%) Dell
8 1 (1.22%) Adobe
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