The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 74 82 71
Rank change year-on-year
+8 -11
Contract jobs requiring a Support Analyst 65 38 66
As % of all contract IT jobs located in the North West 2.05% 1.58% 2.16%
As % of the Job Titles category 2.23% 1.69% 2.35%
Number of daily rates quoted 39 10 29
Average daily rate £138 £143 £325
Average daily rate % change year-on-year
-3.50% -56.15%
90% offered a daily rate of more than £78 £132 £162
10% offered a daily rate of more than £520 £384 £350
UK excluding London average daily rate £223 £250 £235
% change year-on-year
-11.00% +6.38%
Number of hourly rates quoted 7 11 12
Average hourly rate £15.50 £14.50 £15.11
Average hourly rate % change year-on-year
+6.89% -4.03%
90% offered a hourly rate of more than £12.80 £11.00 £10.54
10% offered a hourly rate of more than £15.90 £16.00 £17.45
UK excluding London average hourly rate £14.75 £14.50 £15.50
% change year-on-year
+1.72% -6.45%
Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2915 2248 2813
As % of all contract IT jobs located in the North West 91.87% 93.36% 91.93%
Number of daily rates quoted 1541 1068 1362
Average daily rate £350 £330 £325
Average daily rate % change year-on-year
+6.06% +1.53%
90% offered a daily rate of more than £210 £220 £205
10% offered a daily rate of more than £500 £480 £475
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 206 183 187
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.69 £11.00 £11.37
10% offered a hourly rate of more than £40.00 £52.47 £37.50
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Support Analyst
England

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst Daily Rate Trend in the North West

Support Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 18 April 2014.

Support Analyst Daily Rate Histogram in the North West

Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst Hourly Rate Trend in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +5 36 £198 -46.18% 16
Cheshire -11 13 £138 +1.85% 9
Merseyside +9 8 £78 - 3
Lancashire -20 7 £300 +133.00%
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 18 April 2014, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 41 (37.27%) Windows
2 30 (27.27%) Finance
3 27 (24.55%) ITIL
3 27 (24.55%) MS Office
4 24 (21.82%) Microsoft
5 23 (20.91%) Active Directory
6 19 (17.27%) SQL
7 17 (15.45%) Oracle
7 17 (15.45%) Citrix
8 16 (14.55%) Windows 7
9 15 (13.64%) SLA
9 15 (13.64%) MS Exchange
10 14 (12.73%) Windows XP
10 14 (12.73%) Oracle E-Business Tax
11 13 (11.82%) MS Excel
12 12 (10.91%) Oracle Financials
12 12 (10.91%) Change Control
13 11 (10.00%) Windows Server 2008
13 11 (10.00%) Oracle EBS
13 11 (10.00%) Service Delivery
14 10 (9.09%) Banking
14 10 (9.09%) Security Cleared
15 9 (8.18%) Incident Management
15 9 (8.18%) Oracle EBS R12
15 9 (8.18%) SharePoint
16 8 (7.27%) Microsoft Certification
16 8 (7.27%) ITIL Certification
16 8 (7.27%) Windows Server 2003
16 8 (7.27%) Configuration Management
16 8 (7.27%) Workflow

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 18 April 2014, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (13.64%) MS Exchange
2 9 (8.18%) SharePoint
3 8 (7.27%) Oracle Workflow
4 7 (6.36%) Exchange Server 2010
5 6 (5.45%) TIBCO EMS
6 5 (4.55%) Blackberry Enterprise Server
6 5 (4.55%) NetWeaver
7 3 (2.73%) WebSphere
7 3 (2.73%) Exchange Server 2007
8 2 (1.82%) IIS
8 2 (1.82%) Exchange Server 2003
9 1 (0.91%) SharePoint 2013
9 1 (0.91%) SharePoint 2010
9 1 (0.91%) Lotus Domino
Applications
1 27 (24.55%) MS Office
2 13 (11.82%) MS Excel
3 1 (0.91%) Spreadsheet
3 1 (0.91%) MS PowerPoint
3 1 (0.91%) Pro/ENGINEER
3 1 (0.91%) MS Visio
Business Applications
1 14 (12.73%) Oracle E-Business Tax
2 12 (10.91%) Oracle Financials
3 11 (10.00%) Oracle EBS
4 9 (8.18%) Oracle EBS R12
5 6 (5.45%) SAP Oil and Gas
6 1 (0.91%) Dynamics CRM
6 1 (0.91%) Oracle Applications
6 1 (0.91%) BPCS
Communications & Networking
1 7 (6.36%) Wireless
2 4 (3.64%) VPN
3 3 (2.73%) IP Telephony
3 3 (2.73%) LAN
4 2 (1.82%) VoIP
4 2 (1.82%) SAN
4 2 (1.82%) DHCP
4 2 (1.82%) Firewall
4 2 (1.82%) Structured Cabling
5 1 (0.91%) Cisco ISE
5 1 (0.91%) 3G
5 1 (0.91%) TCP/IP
5 1 (0.91%) DNS
5 1 (0.91%) SSL
5 1 (0.91%) Internet
5 1 (0.91%) WAN
5 1 (0.91%) SMTP
5 1 (0.91%) Broadband
5 1 (0.91%) GPRS
Database & Business Intelligence
1 7 (6.36%) SQL Server Reporting Services
1 7 (6.36%) OLAP
2 6 (5.45%) SAP BW
3 5 (4.55%) SAP HANA
3 5 (4.55%) SAP BI
4 4 (3.64%) SQL Server
5 1 (0.91%) QlikView
5 1 (0.91%) SQL Server 2008
5 1 (0.91%) MySQL
General
1 30 (27.27%) Finance
2 10 (9.09%) Banking
3 5 (4.55%) Investment Banking
4 3 (2.73%) Telecoms
5 1 (0.91%) Danish Language
5 1 (0.91%) Norwegian Language
5 1 (0.91%) Swedish Language
5 1 (0.91%) Retail Banking
5 1 (0.91%) Retail
5 1 (0.91%) Multimedia
5 1 (0.91%) Back Office
5 1 (0.91%) Law
5 1 (0.91%) Manufacturing
5 1 (0.91%) Advertising
Libraries, Frameworks & Software Standards
1 7 (6.36%) Middleware
2 6 (5.45%) Rendezvous
3 3 (2.73%) WebSphere MQ
4 1 (0.91%) SAP MI
4 1 (0.91%) HTML
Miscellaneous
1 7 (6.36%) Management Information System
2 5 (4.55%) iPad
2 5 (4.55%) Blackberry
3 4 (3.64%) Smartphone
4 3 (2.73%) Wiki
4 3 (2.73%) Fat Client
4 3 (2.73%) Thin Client
5 2 (1.82%) Statistics
6 1 (0.91%) PDA
6 1 (0.91%) CMDB
6 1 (0.91%) Video Conferencing
6 1 (0.91%) Reference Data
6 1 (0.91%) iPhone
6 1 (0.91%) PACS
6 1 (0.91%) Mainframe
6 1 (0.91%) GIS
6 1 (0.91%) Handset
6 1 (0.91%) Clustering
Operating Systems
1 41 (37.27%) Windows
2 16 (14.55%) Windows 7
3 14 (12.73%) Windows XP
4 11 (10.00%) Windows Server 2008
5 8 (7.27%) Windows Server 2003
6 4 (3.64%) Windows 8
7 3 (2.73%) UNIX
8 2 (1.82%) Windows Server 2012
8 2 (1.82%) Windows Mobile
8 2 (1.82%) Windows Vista
9 1 (0.91%) Apple iOS
9 1 (0.91%) Mac OS X
Processes & Methodologies
1 27 (24.55%) ITIL
2 12 (10.91%) Change Control
3 11 (10.00%) Service Delivery
4 9 (8.18%) Incident Management
5 8 (7.27%) Configuration Management
5 8 (7.27%) Workflow
5 8 (7.27%) Problem Management
6 7 (6.36%) Knowledge Management
6 7 (6.36%) Business Intelligence
7 6 (5.45%) Change Management
8 5 (4.55%) Business Continuity
9 4 (3.64%) Time Management
10 3 (2.73%) Performance Tuning
10 3 (2.73%) Service Management
11 2 (1.82%) ITSM
11 2 (1.82%) Disaster Recovery
11 2 (1.82%) Project Management
11 2 (1.82%) High Availability
11 2 (1.82%) Continuous Improvement
12 1 (0.91%) User Acceptance Testing
Programming Languages
1 19 (17.27%) SQL
2 3 (2.73%) Shell Script
3 1 (0.91%) PowerShell
3 1 (0.91%) C
3 1 (0.91%) Java
3 1 (0.91%) PHP
Qualifications
1 10 (9.09%) Security Cleared
2 8 (7.27%) Microsoft Certification
2 8 (7.27%) ITIL Certification
3 5 (4.55%) MCP
4 4 (3.64%) MCSE
4 4 (3.64%) MCSA
5 3 (2.73%) MCTS
5 3 (2.73%) SC Cleared
5 3 (2.73%) Cisco Certification
5 3 (2.73%) CCNA
6 2 (1.82%) Degree
7 1 (0.91%) MCITP
Quality Assurance & Compliance
1 15 (13.64%) SLA
2 2 (1.82%) Sarbanes-Oxley
3 1 (0.91%) QA
System Software
1 23 (20.91%) Active Directory
2 2 (1.82%) Terminal Services
2 2 (1.82%) VMware Infrastructure
3 1 (0.91%) Oracle RAC
3 1 (0.91%) XenApp
3 1 (0.91%) XenDesktop
3 1 (0.91%) VMware ESX
3 1 (0.91%) Terminal Server
3 1 (0.91%) RACF
Systems Management
1 7 (6.36%) BladeLogic
2 3 (2.73%) HP Quality Center
3 1 (0.91%) WSUS
3 1 (0.91%) Norton AntiVirus
3 1 (0.91%) Cisco IPCC
3 1 (0.91%) Backup Exec
Vendors
1 24 (21.82%) Microsoft
2 17 (15.45%) Oracle
2 17 (15.45%) Citrix
3 7 (6.36%) Splunk
3 7 (6.36%) Cyber-Ark
3 7 (6.36%) Cisco
4 6 (5.45%) SAP
4 6 (5.45%) HP
4 6 (5.45%) TIBCO
4 6 (5.45%) VMware
5 5 (4.55%) Dell
6 4 (3.64%) IBM
7 3 (2.73%) Mitel
7 3 (2.73%) Open Text
7 3 (2.73%) Informatica
7 3 (2.73%) Siebel
8 2 (1.82%) Symantec
8 2 (1.82%) Primavera
9 1 (0.91%) Kaspersky
9 1 (0.91%) IronPort
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