The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 116 98 77
Rank change year-on-year
-18 -21
Contract jobs requiring a Support Analyst 42 43 56
As % of all contract IT jobs located in the North West 1.11% 1.31% 2.00%
As % of the Job Titles category 1.18% 1.39% 2.10%
Number of daily rates quoted 19 17 20
Average daily rate £300 £180 £337
Average daily rate % change year-on-year
+66.66% -46.62%
90% offered a daily rate of more than £147 £136 £138
10% offered a daily rate of more than £400 £261 £531
UK excluding London average daily rate £240 £200 £215
% change year-on-year
+19.87% -6.97%
Number of hourly rates quoted 11 15 17
Average hourly rate £29.00 £19.00 £15.00
Average hourly rate % change year-on-year
+52.63% +26.66%
UK excluding London average hourly rate £15.00 £16.00 £15.50
% change year-on-year
-6.25% +3.22%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3564 3084 2661
As % of all contract IT jobs located in the North West 94.04% 94.28% 94.80%
Number of daily rates quoted 2143 1714 1351
Average daily rate £386 £363 £340
Average daily rate % change year-on-year
+6.55% +6.61%
90% offered a daily rate of more than £250 £250 £200
10% offered a daily rate of more than £526 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 183 186 201
Average hourly rate £22.50 £18.50 £17.50
Average hourly rate % change year-on-year
+21.62% +5.71%
90% offered a hourly rate of more than £12.00 £11.50 £12.35
10% offered a hourly rate of more than £48.00 £42.50 £41.43
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst Daily Rate Trend in the North West

Support Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 12 February 2016.

Support Analyst Daily Rate Histogram in the North West

Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst Hourly Rate Trend in the North West

Support Analyst
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 12 February 2016.

Support Analyst Hourly Rate Histogram in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 30 £285 +26.66% 14
Cheshire -5 7 £350 - 12
Merseyside -11 3 £250 +66.66% 2
Lancashire +2 2 - - 7
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 12 February 2016, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 40 (48.78%) Windows
2 32 (39.02%) SQL
3 26 (31.71%) Finance
4 23 (28.05%) ITIL
5 20 (24.39%) Active Directory
6 18 (21.95%) SQL Server
6 18 (21.95%) PowerShell
7 17 (20.73%) MS Excel
8 16 (19.51%) MS Office
8 16 (19.51%) Microsoft
9 15 (18.29%) Java
10 14 (17.07%) Windows Server
11 13 (15.85%) Oracle
12 11 (13.41%) Windows 7
13 9 (10.98%) Banking
13 9 (10.98%) VBScript
14 8 (9.76%) Linux
14 8 (9.76%) HP
15 7 (8.54%) Tomcat
15 7 (8.54%) XML
15 7 (8.54%) VB
15 7 (8.54%) .NET
15 7 (8.54%) JavaScript
15 7 (8.54%) IIS
15 7 (8.54%) SQL Server Management Studio (SSMS)
15 7 (8.54%) SQL Server 2008
16 6 (7.32%) Team Foundation Server
16 6 (7.32%) WiX
16 6 (7.32%) Software Packaging
16 6 (7.32%) Problem Management

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 12 February 2016, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (8.54%) IIS
1 7 (8.54%) Tomcat
2 5 (6.10%) IBM Notes
2 5 (6.10%) MS Exchange
3 3 (3.66%) Blackberry Enterprise Server
3 3 (3.66%) JBoss
3 3 (3.66%) Skype for Business
4 2 (2.44%) Exchange Server 2010
5 1 (1.22%) Apache
5 1 (1.22%) Confluence
5 1 (1.22%) eRoom
5 1 (1.22%) SAS
5 1 (1.22%) SharePoint
Applications
1 17 (20.73%) MS Excel
2 16 (19.51%) MS Office
3 1 (1.22%) MS PowerPoint
3 1 (1.22%) MS Project
3 1 (1.22%) Spreadsheet
Business Applications
1 5 (6.10%) BASE24
1 5 (6.10%) Dynamics AX
2 2 (2.44%) SAP Oil and Gas
3 1 (1.22%) Dynamics CRM
Cloud Services
1 1 (1.22%) Office 365
Communications & Networking
1 5 (6.10%) ATM
2 4 (4.88%) Firewall
3 3 (3.66%) VPN
4 2 (2.44%) DHCP
4 2 (2.44%) DNS
4 2 (2.44%) LAN
4 2 (2.44%) WAN
5 1 (1.22%) Remote Desktop
5 1 (1.22%) Skype
5 1 (1.22%) SSL
5 1 (1.22%) TCP/IP
Database & Business Intelligence
1 18 (21.95%) SQL Server
2 7 (8.54%) SQL Server 2008
3 6 (7.32%) Oracle Database
4 5 (6.10%) SQL Server Reporting Services
5 4 (4.88%) SQL Server Integration Services
6 1 (1.22%) BusinessObjects
6 1 (1.22%) SAS Enterprise Guide
Development Applications
1 7 (8.54%) SQL Server Management Studio (SSMS)
2 6 (7.32%) MSI
2 6 (7.32%) Team Foundation Server
2 6 (7.32%) WiX
3 1 (1.22%) JIRA
General
1 26 (31.71%) Finance
2 9 (10.98%) Banking
3 5 (6.10%) Investment Banking
4 4 (4.88%) Advertising
4 4 (4.88%) Manufacturing
5 3 (3.66%) Pharmaceutical
6 2 (2.44%) Legal
7 1 (1.22%) French Language
7 1 (1.22%) General Ledger
7 1 (1.22%) German Language
7 1 (1.22%) Italian Language
7 1 (1.22%) Law
7 1 (1.22%) Local Government
Libraries, Frameworks & Software Standards
1 7 (8.54%) .NET
1 7 (8.54%) XML
2 6 (7.32%) Software Packaging
3 5 (6.10%) J2EE
4 1 (1.22%) ASP.NET
Miscellaneous
1 5 (6.10%) Client/Server
1 5 (6.10%) EMV
1 5 (6.10%) IBM Mainframe
1 5 (6.10%) Mainframe
1 5 (6.10%) Tandem
2 4 (4.88%) Life Science
3 3 (3.66%) Blackberry
3 3 (3.66%) PMI
4 2 (2.44%) Analytical Skills
5 1 (1.22%) Contactless
5 1 (1.22%) Credit Risk
5 1 (1.22%) Data Extraction
5 1 (1.22%) Driving Licence
5 1 (1.22%) Mobile App
5 1 (1.22%) NHS
5 1 (1.22%) Video Conferencing
Operating Systems
1 40 (48.78%) Windows
2 14 (17.07%) Windows Server
3 11 (13.41%) Windows 7
4 8 (9.76%) Linux
5 6 (7.32%) Unix
6 5 (6.10%) Windows Server 2008
7 3 (3.66%) Apple iOS
7 3 (3.66%) Windows XP
8 2 (2.44%) Android
8 2 (2.44%) NetWare
8 2 (2.44%) Windows 10
8 2 (2.44%) Windows 2000
8 2 (2.44%) Windows Server 2012
8 2 (2.44%) Windows Vista
9 1 (1.22%) AIX
9 1 (1.22%) Windows 8
9 1 (1.22%) Windows Server 2003
Processes & Methodologies
1 23 (28.05%) ITIL
2 6 (7.32%) Problem Management
3 4 (4.88%) Mentoring
4 3 (3.66%) Analytics
4 3 (3.66%) Business Analytics
4 3 (3.66%) Change Management
4 3 (3.66%) Coaching
4 3 (3.66%) ERP
4 3 (3.66%) SDLC
4 3 (3.66%) Service Management
5 2 (2.44%) CRM
5 2 (2.44%) ITSM
5 2 (2.44%) Migration
5 2 (2.44%) PRINCE2
5 2 (2.44%) Stakeholder Engagement
5 2 (2.44%) Stakeholder Management
6 1 (1.22%) Cash Management
6 1 (1.22%) High Availability
6 1 (1.22%) ITIL V3
6 1 (1.22%) Time Management
Programming Languages
1 32 (39.02%) SQL
2 18 (21.95%) PowerShell
3 15 (18.29%) Java
4 9 (10.98%) VBScript
5 7 (8.54%) JavaScript
5 7 (8.54%) VB
6 5 (6.10%) COBOL
Qualifications
1 6 (7.32%) Microsoft Certification
2 5 (6.10%) ITIL Certification
2 5 (6.10%) MCP
3 4 (4.88%) PMI Certification
4 3 (3.66%) MCSE
4 3 (3.66%) Security Cleared
5 2 (2.44%) PRINCE2 Certification
6 1 (1.22%) ACCA
6 1 (1.22%) CCNA
6 1 (1.22%) CIMA
6 1 (1.22%) Cisco Certification
6 1 (1.22%) GNVQ
6 1 (1.22%) HNC
6 1 (1.22%) HND
6 1 (1.22%) MCITP
6 1 (1.22%) MCSA
6 1 (1.22%) NVQ Level 3
6 1 (1.22%) PMP
6 1 (1.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (4.88%) SLA
2 1 (1.22%) Disclosure Scotland
2 1 (1.22%) Sarbanes-Oxley
System Software
1 20 (24.39%) Active Directory
2 2 (2.44%) VMware Infrastructure
2 2 (2.44%) XenDesktop
Systems Management
1 4 (4.88%) SCCM
2 3 (3.66%) OpenView
3 2 (2.44%) ServiceCenter
4 1 (1.22%) Backup Exec
4 1 (1.22%) Tivoli
Vendors
1 16 (19.51%) Microsoft
2 13 (15.85%) Oracle
3 8 (9.76%) HP
4 6 (7.32%) Citrix
5 5 (6.10%) IBM
5 5 (6.10%) Lotus
6 3 (3.66%) Cisco
7 2 (2.44%) Novell
7 2 (2.44%) SAP
7 2 (2.44%) VMware
8 1 (1.22%) Apple
8 1 (1.22%) Juniper
8 1 (1.22%) Polycom
8 1 (1.22%) Sun
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