The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Support Analyst
Rank 106 96 69
Rank change year-on-year
-10 -27
Contract jobs requiring a Support Analyst 64 40 67
As % of all contract IT jobs located in the North West 1.47% 1.31% 2.35%
As % of the Job Titles category 1.57% 1.42% 2.55%
Number of daily rates quoted 28 15 14
Average daily rate
Keep up to 90%
of your Daily Rate
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£325 £213 £189
Average daily rate % change year-on-year
+52.94% +12.58%
90% offered a daily rate of more than £99 £104 £138
10% offered a daily rate of more than £508 £323 £360
UK excluding London average daily rate £275 £200 £250
% change year-on-year
+37.50% -20.00%
Number of hourly rates quoted 7 11 26
Average hourly rate £12.50 £13.50 £17.50
Average hourly rate % change year-on-year
-7.40% -22.85%
90% offered a hourly rate of more than £10.80 £8.50 £9.50
10% offered a hourly rate of more than £13.80 £22.00 £19.75
UK excluding London average hourly rate £14.50 £14.50 £14.50
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
4072 2818 2624
As % of all contract IT jobs located in the North West 93.50% 92.00% 92.04%
Number of daily rates quoted 2452 1557 1304
Average daily rate £400 £350 £330
Average daily rate % change year-on-year
+14.28% +6.06%
90% offered a daily rate of more than £250 £218 £220
10% offered a daily rate of more than £550 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 200 181 202
Average hourly rate £19.00 £17.50 £17.50
Average hourly rate % change year-on-year
+8.57% -
90% offered a hourly rate of more than £11.50 £10.00 £10.50
10% offered a hourly rate of more than £50.80 £45.00 £35.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst Daily Rate Trend in the North West

Support Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 4 September 2015.

Support Analyst Daily Rate Histogram in the North West

Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst Hourly Rate Trend in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -17 19 £213 -17.47% 23
Merseyside +8 17 £338 +121.31% 4
Cheshire -14 13 £350 +89.18% 11
Lancashire -15 2 - - 4
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 4 September 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 67 (52.76%) Windows
2 62 (48.82%) Microsoft
3 38 (29.92%) Finance
4 37 (29.13%) ITIL
5 34 (26.77%) MS Excel
5 34 (26.77%) SQL
6 23 (18.11%) MS Office
7 21 (16.54%) Active Directory
8 19 (14.96%) SQL Server
8 19 (14.96%) Windows 7
9 14 (11.02%) Citrix
9 14 (11.02%) SQL Server 2008
9 14 (11.02%) SCCM
10 13 (10.24%) SQL Server Reporting Services
10 13 (10.24%) SLA
10 13 (10.24%) VMware
11 12 (9.45%) Dynamics AX
11 12 (9.45%) Incident Management
12 11 (8.66%) SQL Server Integration Services
12 11 (8.66%) Banking
12 11 (8.66%) Microsoft Certification
13 10 (7.87%) CIMA
13 10 (7.87%) ACCA
13 10 (7.87%) Sarbanes-Oxley
13 10 (7.87%) General Ledger
13 10 (7.87%) Cash Management
14 9 (7.09%) Hyper-V
14 9 (7.09%) TCP/IP
15 8 (6.30%) Oracle
15 8 (6.30%) Windows XP

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 4 September 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (4.72%) MS Exchange
2 3 (2.36%) Exstream Dialogue
3 2 (1.57%) IBM Notes
3 2 (1.57%) SharePoint
3 2 (1.57%) Exchange Server 2010
4 1 (0.79%) Blackberry Enterprise Server
4 1 (0.79%) Exchange Server 2003
4 1 (0.79%) Exchange Server 2007
4 1 (0.79%) TPMS
4 1 (0.79%) Lync
Applications
1 34 (26.77%) MS Excel
2 23 (18.11%) MS Office
3 3 (2.36%) MS PowerPoint
4 1 (0.79%) InfoPath
4 1 (0.79%) PrintSoft PReS
Business Applications
1 12 (9.45%) Dynamics AX
2 4 (3.15%) Exstream
3 2 (1.57%) SAP Oil and Gas
3 2 (1.57%) Dynamics CRM
3 2 (1.57%) SAP ERP
4 1 (0.79%) Remedy AR System
4 1 (0.79%) Orchard Housing
4 1 (0.79%) Aareon QL
4 1 (0.79%) OPENHousing
4 1 (0.79%) MIS ActiveH
4 1 (0.79%) Northgate Housing
4 1 (0.79%) Academy Housing
4 1 (0.79%) arcHouse
Cloud Services
1 2 (1.57%) Google Apps
1 2 (1.57%) Office 365
Communications & Networking
1 9 (7.09%) TCP/IP
2 7 (5.51%) SAN
3 4 (3.15%) LAN
3 4 (3.15%) WAN
3 4 (3.15%) Firewall
4 3 (2.36%) DHCP
5 2 (1.57%) VoIP
5 2 (1.57%) Intranet
5 2 (1.57%) VPN
5 2 (1.57%) DNS
5 2 (1.57%) Network Security
5 2 (1.57%) Cisco ASA
6 1 (0.79%) Spanning Tree
6 1 (0.79%) OpenScape
6 1 (0.79%) SSL
6 1 (0.79%) Wi-Fi
6 1 (0.79%) Wireless
6 1 (0.79%) SSH
6 1 (0.79%) Cisco IOS
6 1 (0.79%) Internet
Database & Business Intelligence
1 19 (14.96%) SQL Server
2 14 (11.02%) SQL Server 2008
3 13 (10.24%) SQL Server Reporting Services
4 11 (8.66%) SQL Server Integration Services
5 1 (0.79%) Oracle Database 11g
5 1 (0.79%) Oracle Reports
5 1 (0.79%) RDBMS
5 1 (0.79%) Oracle Database
5 1 (0.79%) Relational Database
Development Applications
1 8 (6.30%) SQL Server Management Studio (SSMS)
2 1 (0.79%) Visual Studio
2 1 (0.79%) Oracle Forms
2 1 (0.79%) Toad
General
1 38 (29.92%) Finance
2 11 (8.66%) Banking
3 10 (7.87%) General Ledger
4 4 (3.15%) Manufacturing
5 3 (2.36%) Retail
6 2 (1.57%) Billing
6 2 (1.57%) Financial Institution
6 2 (1.57%) Telecoms
6 2 (1.57%) Corporate Banking
7 1 (0.79%) Marketing
7 1 (0.79%) French Language
7 1 (0.79%) German Language
7 1 (0.79%) Italian Language
7 1 (0.79%) Pharmaceutical
7 1 (0.79%) Electronics
7 1 (0.79%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.57%) ODBC
2 1 (0.79%) Natural Language Processing
2 1 (0.79%) 802.1X
2 1 (0.79%) .NET
2 1 (0.79%) Classic ASP
Miscellaneous
1 4 (3.15%) Blackberry
2 3 (2.36%) Mainframe
2 3 (2.36%) Data Extraction
2 3 (2.36%) Computer Science
3 2 (1.57%) Analytical Skills
3 2 (1.57%) Handset
3 2 (1.57%) PKI
3 2 (1.57%) Data Centre
4 1 (0.79%) Statistics
4 1 (0.79%) AS400
4 1 (0.79%) DTV
4 1 (0.79%) PMI
4 1 (0.79%) NHS
4 1 (0.79%) Data Structures
4 1 (0.79%) Life Science
4 1 (0.79%) FMCG
4 1 (0.79%) iPhone
4 1 (0.79%) iPad
Operating Systems
1 67 (52.76%) Windows
2 19 (14.96%) Windows 7
3 8 (6.30%) Windows 8
3 8 (6.30%) Windows XP
4 6 (4.72%) Windows Server 2008
5 5 (3.94%) Windows Server 2003
6 4 (3.15%) UNIX
6 4 (3.15%) Linux
7 3 (2.36%) Android
7 3 (2.36%) Apple iOS
8 2 (1.57%) BlackBerry OS
8 2 (1.57%) Windows Server 2012
8 2 (1.57%) VMS
8 2 (1.57%) OpenVMS
9 1 (0.79%) Windows Mobile
9 1 (0.79%) Mac OS
Processes & Methodologies
1 37 (29.13%) ITIL
2 12 (9.45%) Incident Management
3 10 (7.87%) Cash Management
4 7 (5.51%) Problem Management
4 7 (5.51%) ETL
5 6 (4.72%) CRM
5 6 (4.72%) Infrastructure Management
6 5 (3.94%) Project Management
7 4 (3.15%) Service Management
7 4 (3.15%) Change Management
7 4 (3.15%) Time Management
8 3 (2.36%) ERP
8 3 (2.36%) Agile Software Development
8 3 (2.36%) Stakeholder Management
8 3 (2.36%) Service Delivery
8 3 (2.36%) Stakeholder Engagement
8 3 (2.36%) Security Patching
9 2 (1.57%) Kalman Filter
9 2 (1.57%) Data Cleansing
9 2 (1.57%) PRINCE2
Programming Languages
1 34 (26.77%) SQL
2 3 (2.36%) PowerShell
3 2 (1.57%) VBScript
4 1 (0.79%) VB
4 1 (0.79%) Python
4 1 (0.79%) C#
4 1 (0.79%) Java
4 1 (0.79%) Perl
4 1 (0.79%) PL/SQL
Qualifications
1 11 (8.66%) Microsoft Certification
2 10 (7.87%) ACCA
2 10 (7.87%) CIMA
3 7 (5.51%) Cisco Certification
3 7 (5.51%) MCP
4 6 (4.72%) CCNA
5 5 (3.94%) CCA
5 5 (3.94%) Citrix Certification
5 5 (3.94%) VMware Certified Professional (VCP)
5 5 (3.94%) MCSA
5 5 (3.94%) Security Cleared
6 4 (3.15%) Degree
6 4 (3.15%) MCSE
7 3 (2.36%) MCITP
8 2 (1.57%) MCTS
8 2 (1.57%) SC Cleared
9 1 (0.79%) CCENT
9 1 (0.79%) CCNP
9 1 (0.79%) PRINCE2 Certification
9 1 (0.79%) ITIL Certification
Quality Assurance & Compliance
1 13 (10.24%) SLA
2 10 (7.87%) Sarbanes-Oxley
3 5 (3.94%) QA
4 1 (0.79%) ISO/IEC 27001
System Software
1 21 (16.54%) Active Directory
2 9 (7.09%) Hyper-V
3 7 (5.51%) VMware Infrastructure
4 5 (3.94%) XenApp
5 3 (2.36%) Time Sharing Option
6 2 (1.57%) XenDesktop
6 2 (1.57%) vSphere
6 2 (1.57%) Microsoft App-V
7 1 (0.79%) Xen
7 1 (0.79%) VMware Server
7 1 (0.79%) VMware ESXi
Systems Management
1 14 (11.02%) SCCM
2 5 (3.94%) SCOM
2 5 (3.94%) Backup Exec
3 1 (0.79%) WSUS
3 1 (0.79%) Cisco CUCM
3 1 (0.79%) OpenView
Vendors
1 62 (48.82%) Microsoft
2 14 (11.02%) Citrix
3 13 (10.24%) VMware
4 8 (6.30%) Oracle
5 6 (4.72%) Cisco
5 6 (4.72%) Symantec
5 6 (4.72%) Remedy
5 6 (4.72%) McAfee
5 6 (4.72%) Sophos
6 5 (3.94%) HP
7 4 (3.15%) SAP
8 2 (1.57%) Google
8 2 (1.57%) Sun
8 2 (1.57%) Sybase
8 2 (1.57%) Lotus
8 2 (1.57%) CheckPoint
8 2 (1.57%) Salesforce.com
9 1 (0.79%) NetApp
9 1 (0.79%) Siemens
9 1 (0.79%) IBM
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