The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 92 96 78
Rank change year-on-year
+4 -18
Contract jobs requiring a Support Analyst 60 38 55
As % of all contract IT jobs located in the North West 1.55% 1.26% 2.03%
As % of the Job Titles category 1.67% 1.34% 2.19%
Number of daily rates quoted 27 14 9
Average daily rate
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of your Daily Rate
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£300 £235 £140
Average daily rate % change year-on-year
+27.65% +67.85%
90% offered a daily rate of more than £135 £141 £96
10% offered a daily rate of more than £510 £388 £245
UK excluding London average daily rate £250 £203 £240
% change year-on-year
+23.45% -15.62%
Number of hourly rates quoted 6 7 25
Average hourly rate £12.50 £13.00 £15.50
Average hourly rate % change year-on-year
-3.84% -16.12%
90% offered a hourly rate of more than £11.50 £8.50 £9.10
10% offered a hourly rate of more than £18.50 £22.60 £19.80
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3599 2832 2507
As % of all contract IT jobs located in the North West 93.00% 93.59% 92.54%
Number of daily rates quoted 2123 1532 1194
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £235 £225 £218
10% offered a daily rate of more than £525 £513 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 181 191 195
Average hourly rate £20.75 £16.16 £17.50
Average hourly rate % change year-on-year
+28.40% -7.65%
90% offered a hourly rate of more than £11.70 £10.00 £10.50
10% offered a hourly rate of more than £52.99 £42.50 £39.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst Daily Rate Trend in the North West

Support Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 3 August 2015.

Support Analyst Daily Rate Histogram in the North West

Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst Hourly Rate Trend in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 23 £263 -17.96% 16
Merseyside -2 14 £275 +81.81% 5
Cheshire -16 8 £350 +89.18% 6
Lancashire +12 4 £300 - 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 3 August 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 70 (56.45%) Windows
2 69 (55.65%) Microsoft
3 34 (27.42%) ITIL
4 33 (26.61%) SQL
5 30 (24.19%) MS Excel
6 29 (23.39%) Finance
7 26 (20.97%) MS Office
8 24 (19.35%) Active Directory
8 24 (19.35%) Windows 7
9 16 (12.90%) Citrix
9 16 (12.90%) SQL Server
10 15 (12.10%) VMware
11 13 (10.48%) Windows XP
11 13 (10.48%) SCCM
12 12 (9.68%) TCP/IP
13 11 (8.87%) SLA
13 11 (8.87%) Microsoft Certification
13 11 (8.87%) Oracle
13 11 (8.87%) Incident Management
14 10 (8.06%) Hyper-V
14 10 (8.06%) Blackberry
14 10 (8.06%) MS Exchange
15 9 (7.26%) Symantec
15 9 (7.26%) Windows Server 2003
15 9 (7.26%) Sarbanes-Oxley
15 9 (7.26%) ACCA
15 9 (7.26%) CIMA
15 9 (7.26%) SQL Server 2008
15 9 (7.26%) Cash Management
15 9 (7.26%) Dynamics AX

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 3 August 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (8.06%) MS Exchange
2 3 (2.42%) IIS
2 3 (2.42%) Exstream Dialogue
3 2 (1.61%) IBM Notes
3 2 (1.61%) SharePoint
3 2 (1.61%) Blackberry Enterprise Server
4 1 (0.81%) Exchange Server 2003
4 1 (0.81%) Exchange Server 2007
4 1 (0.81%) TPMS
4 1 (0.81%) Lync
4 1 (0.81%) Exchange Server 2010
Applications
1 30 (24.19%) MS Excel
2 26 (20.97%) MS Office
3 3 (2.42%) MS PowerPoint
4 1 (0.81%) InfoPath
4 1 (0.81%) PrintSoft PReS
Business Applications
1 9 (7.26%) Dynamics AX
2 4 (3.23%) Exstream
3 2 (1.61%) SAP ERP
4 1 (0.81%) Remedy AR System
4 1 (0.81%) Orchard Housing
4 1 (0.81%) Aareon QL
4 1 (0.81%) OPENHousing
4 1 (0.81%) MIS ActiveH
4 1 (0.81%) Northgate Housing
4 1 (0.81%) SAP Oil and Gas
4 1 (0.81%) Academy Housing
4 1 (0.81%) arcHouse
4 1 (0.81%) Dynamics CRM
4 1 (0.81%) Oracle EBS
Cloud Services
1 3 (2.42%) Office 365
2 2 (1.61%) Google Apps
Communications & Networking
1 12 (9.68%) TCP/IP
2 8 (6.45%) SAN
3 5 (4.03%) Firewall
4 4 (3.23%) LAN
4 4 (3.23%) WAN
5 3 (2.42%) DHCP
6 2 (1.61%) VoIP
6 2 (1.61%) Intranet
6 2 (1.61%) IP Telephony
6 2 (1.61%) VPN
6 2 (1.61%) DNS
6 2 (1.61%) Network Security
6 2 (1.61%) Cisco ASA
7 1 (0.81%) Spanning Tree
7 1 (0.81%) OpenScape
7 1 (0.81%) SSL
7 1 (0.81%) SSH
7 1 (0.81%) Cisco IOS
7 1 (0.81%) Wi-Fi
7 1 (0.81%) Wireless
Database & Business Intelligence
1 16 (12.90%) SQL Server
2 9 (7.26%) SQL Server 2008
3 8 (6.45%) SQL Server Reporting Services
4 7 (5.65%) SQL Server Integration Services
5 6 (4.84%) Oracle Database
6 2 (1.61%) Oracle Reports
7 1 (0.81%) Oracle Discoverer
7 1 (0.81%) RDBMS
7 1 (0.81%) BusinessObjects
7 1 (0.81%) Relational Database
7 1 (0.81%) Oracle Database 11g
Development Applications
1 3 (2.42%) SQL Server Management Studio (SSMS)
2 2 (1.61%) Oracle Forms
2 2 (1.61%) MSI
3 1 (0.81%) Oracle APEX
3 1 (0.81%) Team Foundation Server
3 1 (0.81%) WiX
3 1 (0.81%) Toad
3 1 (0.81%) Visual Studio
General
1 29 (23.39%) Finance
2 9 (7.26%) General Ledger
3 8 (6.45%) Banking
4 5 (4.03%) Manufacturing
5 4 (3.23%) Retail
6 2 (1.61%) Billing
6 2 (1.61%) Financial Institution
6 2 (1.61%) Corporate Banking
6 2 (1.61%) Telecoms
7 1 (0.81%) Marketing
7 1 (0.81%) Local Government
7 1 (0.81%) Electronics
7 1 (0.81%) Law
7 1 (0.81%) Legal
7 1 (0.81%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.61%) ODBC
1 2 (1.61%) .NET
2 1 (0.81%) Classic ASP
2 1 (0.81%) Software Packaging
2 1 (0.81%) Natural Language Processing
2 1 (0.81%) 802.1X
Miscellaneous
1 10 (8.06%) Blackberry
2 4 (3.23%) Mainframe
3 3 (2.42%) Computer Science
4 2 (1.61%) Handset
4 2 (1.61%) PKI
4 2 (1.61%) Data Extraction
4 2 (1.61%) iPhone
4 2 (1.61%) Mobile Computing
4 2 (1.61%) Analytical Skills
4 2 (1.61%) Data Centre
5 1 (0.81%) NHS
5 1 (0.81%) Data Structures
5 1 (0.81%) iPad
5 1 (0.81%) FMCG
5 1 (0.81%) Statistics
5 1 (0.81%) Life Science
5 1 (0.81%) AS400
5 1 (0.81%) DTV
Operating Systems
1 70 (56.45%) Windows
2 24 (19.35%) Windows 7
3 13 (10.48%) Windows XP
4 9 (7.26%) Windows Server 2003
5 8 (6.45%) Apple iOS
5 8 (6.45%) Windows 8
6 6 (4.84%) Windows Server 2008
7 4 (3.23%) UNIX
8 3 (2.42%) Android
8 3 (2.42%) VMS
8 3 (2.42%) OpenVMS
9 2 (1.61%) BlackBerry OS
10 1 (0.81%) Windows 2000 Server
10 1 (0.81%) Mac OS
10 1 (0.81%) Windows Server 2012
10 1 (0.81%) Linux
10 1 (0.81%) Windows Mobile
Processes & Methodologies
1 34 (27.42%) ITIL
2 11 (8.87%) Incident Management
3 9 (7.26%) Cash Management
4 6 (4.84%) Infrastructure Management
4 6 (4.84%) Problem Management
4 6 (4.84%) ETL
5 5 (4.03%) Project Management
6 4 (3.23%) Service Management
6 4 (3.23%) CRM
6 4 (3.23%) Agile Software Development
7 3 (2.42%) ERP
7 3 (2.42%) Service Delivery
7 3 (2.42%) Change Management
7 3 (2.42%) Time Management
7 3 (2.42%) Security Patching
8 2 (1.61%) Kalman Filter
8 2 (1.61%) Stakeholder Engagement
8 2 (1.61%) User Acceptance Testing
8 2 (1.61%) Data Cleansing
8 2 (1.61%) Logistics
Programming Languages
1 33 (26.61%) SQL
2 6 (4.84%) PowerShell
3 3 (2.42%) VBA
4 2 (1.61%) PL/SQL
4 2 (1.61%) VBScript
5 1 (0.81%) VB
5 1 (0.81%) C#
5 1 (0.81%) Java
5 1 (0.81%) Perl
5 1 (0.81%) Python
Qualifications
1 11 (8.87%) Microsoft Certification
2 9 (7.26%) ACCA
2 9 (7.26%) CIMA
3 7 (5.65%) Cisco Certification
4 6 (4.84%) CCNA
4 6 (4.84%) MCP
5 5 (4.03%) MCSA
5 5 (4.03%) CCA
5 5 (4.03%) Citrix Certification
5 5 (4.03%) VMware Certified Professional (VCP)
6 4 (3.23%) Degree
6 4 (3.23%) MCSE
6 4 (3.23%) Security Cleared
7 3 (2.42%) MCITP
8 2 (1.61%) SC Cleared
8 2 (1.61%) Oracle Certification
8 2 (1.61%) MCTS
9 1 (0.81%) CCENT
9 1 (0.81%) MCDST
9 1 (0.81%) PRINCE2 Certification
Quality Assurance & Compliance
1 11 (8.87%) SLA
2 9 (7.26%) Sarbanes-Oxley
3 5 (4.03%) QA
4 1 (0.81%) ISO/IEC 27001
System Software
1 24 (19.35%) Active Directory
2 10 (8.06%) Hyper-V
3 8 (6.45%) VMware Infrastructure
4 6 (4.84%) XenApp
5 3 (2.42%) VMware ESXi
5 3 (2.42%) Time Sharing Option
6 2 (1.61%) XenDesktop
6 2 (1.61%) vSphere
6 2 (1.61%) Microsoft App-V
7 1 (0.81%) Xen
7 1 (0.81%) VMware Server
Systems Management
1 13 (10.48%) SCCM
2 5 (4.03%) SCOM
2 5 (4.03%) Backup Exec
3 3 (2.42%) HP Data Protector
4 2 (1.61%) Norton AntiVirus
5 1 (0.81%) WSUS
5 1 (0.81%) Cisco CUCM
Vendors
1 69 (55.65%) Microsoft
2 16 (12.90%) Citrix
3 15 (12.10%) VMware
4 11 (8.87%) Oracle
5 9 (7.26%) Symantec
6 7 (5.65%) HP
7 6 (4.84%) Cisco
7 6 (4.84%) Remedy
7 6 (4.84%) McAfee
7 6 (4.84%) Sophos
8 4 (3.23%) Apple
9 3 (2.42%) SAP
10 2 (1.61%) Lotus
10 2 (1.61%) Sybase
10 2 (1.61%) Sun
10 2 (1.61%) CheckPoint
10 2 (1.61%) Salesforce.com
10 2 (1.61%) Google
10 2 (1.61%) LANDesk
11 1 (0.81%) Kaspersky
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