North West Support Analyst Contracts

This section looks at the demand for the Support Analyst role in IT contracts within the North West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

Support Analyst
Location Aberdeen Ayrshire Barnet Basildon Basingstoke Bath Bedfordshire Belfast Berkshire Beverley Bicester Birmingham Bracknell Bradford Bridgend Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Chatham Chelmsford Cheltenham Chertsey Cheshire Chester Chesterfield Chichester Chorley City of London Clapham Cleethorpes Cobham Colchester Congleton County Antrim Coventry Crawley Croydon Cumbria Darlington Derby Derbyshire Devon Docklands, London Dorset Dudley Durham East Anglia East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Epsom Essex Exeter Feltham Fleetwood Folkestone Gatwick Glasgow Gloucester Gloucestershire Gosport Grays Grimsby Guildford Halifax Hammersmith Hampshire Harpenden Harrogate Havant Heanor Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Home Counties Horsham Hounslow Huddersfield Hull Huntingdon Inverness Ipswich Kegworth Kent Knutsford Lancashire Lancaster Leatherhead Leeds Leicester Leicestershire Lewes Lincoln Lincolnshire Liverpool Livingston London Luton M4 Corridor Maidenhead Maidstone Manchester Mansfield Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North West North Yorkshire Northallerton Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Paisley Peterborough Plymouth Poole Portsmouth Reading Reigate Renfrewshire Rickmansworth Runcorn Salford Salisbury Scotland Scunthorpe Sheffield Shropshire Slough Solihull Somerset South East South Shields South Wales South West South Yorkshire Southampton Spalding St Albans Staffordshire Staines Stevenage Stockton-on-Tees Stoke-on-Trent Stratford-upon-Avon Street Suffolk Sunbury-on-Thames Sunderland Surrey Sussex Swansea Swindon Teesside Telford Thames Valley Thurrock Tonbridge Trowbridge Twickenham Tyne and Wear UK Uxbridge Wakefield Wales Walsall Warrington Warwick Warwickshire Watford Welwyn Garden City West Lothian West Midlands West Sussex West Wales West Yorkshire Westminster Weybridge Wilmslow Wiltshire Winchester Windsor Wirral Witham Woking Wokingham Wolverhampton Worcester Worcestershire York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	67	83
Rank change on same period last year	+16
Matching contract IT job ads	78	56
As % of all UK contract IT job ads sampled	0.104 %	0.057 %
As % of the category below	2.207 %	1.495 %
Daily rates quoted	6	5
Average minimum daily rate	£248	£176
Average daily rate	£248	£176
% change on same period last year	+40.55 %
Average maximum daily rate	£248	£176
UK excluding London average daily rate	£251	£227
% change on same period last year	+10.40 %
Hourly rates quoted	32	15
Average minimum hourly rate	£16.06	£13.80
Average hourly rate	£17.56	£14.17
% change on same period last year	+23.97 %
Average maximum hourly rate	£19.06	£14.53
UK excluding London average hourly rate	£18.12	£18.18
% change on same period last year	-0.32 %
Job Titles North West
Matching contract IT job ads	3534	3747
As % of all UK contract IT job ads sampled	4.711 %	3.791 %
Daily rates quoted	819	800
Average minimum daily rate	£328	£320
Average daily rate	£346	£336
% change on same period last year	+2.80 %
Average maximum daily rate	£364	£353
UK excluding London average daily rate	£357	£353
% change on same period last year	+1.09 %
Hourly rates quoted	421	363
Average minimum hourly rate	£20.71	£21.12
Average hourly rate	£22.79	£22.71
% change on same period last year	+0.33 %
Average maximum hourly rate	£24.86	£24.30
UK excluding London average hourly rate	£23.51	£25.99
% change on same period last year	-9.54 %
Support Analyst England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Support Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Support Analyst across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 25 July 2008.

Support Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 25 July 2008.

Support Analyst
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Manchester	+2	35	£400	-
Cheshire	+7	24	£210	-1.17 %
Merseyside	-4	7	£228	+54.05 %
Lancashire	+11	4	-	-
Cumbria	-4	2	-	-

Support Analyst England

Support Analyst
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 56 (38.62 %) Windows 2 32 (22.07 %) Microsoft 3 31 (21.38 %) MS Office 4 26 (17.93 %) Finance 5 18 (12.41 %) Active Directory 6 17 (11.72 %) SQL 7 15 (10.34 %) Oracle 7 15 (10.34 %) Windows 2000 8 13 (8.966 %) MS Exchange 9 12 (8.276 %) Windows XP 10 11 (7.586 %) UNIX 11 10 (6.897 %) SLA 11 10 (6.897 %) Oracle EBS 12 9 (6.207 %) SAP 13 8 (5.517 %) Citrix

13 8 (5.517 %) Incident Management 14 7 (4.828 %) Exchange Server 2003 14 7 (4.828 %) French Language 14 7 (4.828 %) Cisco 14 7 (4.828 %) CRM 14 7 (4.828 %) Internet 15 6 (4.138 %) Firewall 15 6 (4.138 %) AS400 15 6 (4.138 %) DNS 15 6 (4.138 %) TCP/IP 15 6 (4.138 %) MS Excel 15 6 (4.138 %) Microsoft Certification 15 6 (4.138 %) German Language 15 6 (4.138 %) Dutch Language 16 5 (3.448 %) Problem Management

Support Analyst
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development 1 3 (2.069 %) XML 1 3 (2.069 %) EDI 2 2 (1.379 %) HTML 2 2 (1.379 %) WebSphere 3 1 (0.690 %) FIX Protocol 3 1 (0.690 %) ASP 3 1 (0.690 %) ATL 3 1 (0.690 %) EDIFACT	Application Platforms 1 13 (8.966 %) MS Exchange 2 7 (4.828 %) Exchange Server 2003 3 5 (3.448 %) IIS 4 3 (2.069 %) Lotus Notes 5 2 (1.379 %) Oracle Workflow 6 1 (0.690 %) Exchange Server 5.5 6 1 (0.690 %) Exchange Server 2000 6 1 (0.690 %) Apache 6 1 (0.690 %) Tomcat 6 1 (0.690 %) CICS 6 1 (0.690 %) iPlanet 6 1 (0.690 %) Blackberry Enterprise Server 6 1 (0.690 %) CMS 6 1 (0.690 %) LiveLink
Applications 1 31 (21.38 %) MS Office 2 6 (4.138 %) MS Excel 3 1 (0.690 %) MS Project	Business Applications 1 10 (6.897 %) Oracle EBS 2 4 (2.759 %) Oracle Financials 2 4 (2.759 %) SAP FI 3 2 (1.379 %) Oracle iRecruitment 3 2 (1.379 %) SAP Oil and Gas 3 2 (1.379 %) Oracle HRMS 3 2 (1.379 %) Oracle Applications 3 2 (1.379 %) Oracle Payroll 4 1 (0.690 %) SAP FI/CO 4 1 (0.690 %) SAP CO
Communications & Networking 1 7 (4.828 %) Internet 2 6 (4.138 %) Firewall 2 6 (4.138 %) DNS 2 6 (4.138 %) TCP/IP 3 5 (3.448 %) LAN 3 5 (3.448 %) VoIP 3 5 (3.448 %) WAN 4 3 (2.069 %) VPN 4 3 (2.069 %) ISDN 4 3 (2.069 %) Extranet 4 3 (2.069 %) FTP 5 2 (1.379 %) Intrusion Detection 5 2 (1.379 %) DHCP 6 1 (0.690 %) Broadband 6 1 (0.690 %) MPLS 6 1 (0.690 %) SSH 6 1 (0.690 %) SAN 6 1 (0.690 %) CTI 6 1 (0.690 %) Intranet	Database & Business Intelligence 1 3 (2.069 %) SQL Server 2 1 (0.690 %) DB2 2 1 (0.690 %) TOAD 2 1 (0.690 %) Oracle Discoverer 2 1 (0.690 %) SQL Server 2005
Development Applications 1 1 (0.690 %) Subversion 1 1 (0.690 %) JIRA	General 1 26 (17.93 %) Finance 2 5 (3.448 %) Telecoms 2 5 (3.448 %) Banking 2 5 (3.448 %) Billing 3 4 (2.759 %) Retail 3 4 (2.759 %) Law 4 2 (1.379 %) Retail Banking 5 1 (0.690 %) Insurance 5 1 (0.690 %) Local Government 5 1 (0.690 %) Legal 5 1 (0.690 %) Financial Institution 5 1 (0.690 %) Education 5 1 (0.690 %) Government
Miscellaneous 1 7 (4.828 %) French Language 2 6 (4.138 %) German Language 2 6 (4.138 %) Dutch Language 2 6 (4.138 %) AS400 3 5 (3.448 %) Replication 3 5 (3.448 %) Clustering 4 4 (2.759 %) EPoS 5 3 (2.069 %) NHS 5 3 (2.069 %) Blackberry 5 3 (2.069 %) Mainframe 5 3 (2.069 %) Management Information System 5 3 (2.069 %) PDA 5 3 (2.069 %) Norwegian Language 5 3 (2.069 %) Swedish Language 6 2 (1.379 %) Spanish Language 6 2 (1.379 %) Italian Language 7 1 (0.690 %) Portuguese Language 7 1 (0.690 %) Danish Language 7 1 (0.690 %) Finnish Language 7 1 (0.690 %) Equities	Operating Systems 1 56 (38.62 %) Windows 2 15 (10.34 %) Windows 2000 3 12 (8.276 %) Windows XP 4 11 (7.586 %) UNIX 5 4 (2.759 %) Windows Server 2003 5 4 (2.759 %) Windows NT 6 3 (2.069 %) Solaris 6 3 (2.069 %) Linux 7 2 (1.379 %) AIX 7 2 (1.379 %) VMS
Processes & Methodologies 1 8 (5.517 %) Incident Management 2 7 (4.828 %) CRM 3 5 (3.448 %) Problem Management 4 4 (2.759 %) Information Management 4 4 (2.759 %) ITIL 4 4 (2.759 %) Project Management 4 4 (2.759 %) Change Management 4 4 (2.759 %) Regression Testing 5 3 (2.069 %) Disaster Recovery 5 3 (2.069 %) Business Continuity 5 3 (2.069 %) Configuration Management 5 3 (2.069 %) Security Cleared 6 2 (1.379 %) SC Cleared 6 2 (1.379 %) Business Analysis 6 2 (1.379 %) Workflow 6 2 (1.379 %) Service Management 6 2 (1.379 %) PRINCE2 6 2 (1.379 %) ERP 6 2 (1.379 %) EAM 7 1 (0.690 %) Benchmarking	Programming Languages 1 17 (11.72 %) SQL 2 2 (1.379 %) PL/SQL 3 1 (0.690 %) ABAP 3 1 (0.690 %) COBOL 3 1 (0.690 %) Java
Qualifications 1 6 (4.138 %) Microsoft Certification 2 5 (3.448 %) MCSE 3 2 (1.379 %) ISEB 4 1 (0.690 %) Citrix Certification 4 1 (0.690 %) MCP 4 1 (0.690 %) HND 4 1 (0.690 %) Avaya Certification 4 1 (0.690 %) Degree	Quality Assurance & Compliance 1 10 (6.897 %) SLA 2 3 (2.069 %) Sarbanes-Oxley 3 1 (0.690 %) QA 3 1 (0.690 %) HL7
System Software 1 18 (12.41 %) Active Directory 2 3 (2.069 %) Squid 3 2 (1.379 %) VMware Infrastructure 4 1 (0.690 %) Novell eDirectory 4 1 (0.690 %) Terminal Services 4 1 (0.690 %) VMware ESX 4 1 (0.690 %) Backup Exec	Systems Management 1 3 (2.069 %) Systems Management Server (SMS) 2 2 (1.379 %) Tivoli 2 2 (1.379 %) Tivoli Storage Manager 3 1 (0.690 %) MOM 3 1 (0.690 %) OpenView 3 1 (0.690 %) Legato 3 1 (0.690 %) WSUS
Vendors 1 32 (22.07 %) Microsoft 2 15 (10.34 %) Oracle 3 9 (6.207 %) SAP 4 8 (5.517 %) Citrix 5 7 (4.828 %) Cisco 6 5 (3.448 %) IBM 7 3 (2.069 %) Lotus 7 3 (2.069 %) Hyperion 7 3 (2.069 %) VMware 8 2 (1.379 %) Remedy 8 2 (1.379 %) Avaya 8 2 (1.379 %) CA 9 1 (0.690 %) SeeBeyond 9 1 (0.690 %) Novell 9 1 (0.690 %) Siemens 9 1 (0.690 %) VERITAS 9 1 (0.690 %) Fidessa 9 1 (0.690 %) HP 9 1 (0.690 %) Dell 9 1 (0.690 %) EMC