The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 88 81 80
Rank change year-on-year
-7 -1
Contract jobs requiring a Support Analyst 60 47 44
As % of all contract IT jobs located in the North West 1.63% 1.55% 1.87%
As % of the Job Titles category 1.76% 1.69% 2.01%
Number of daily rates quoted 30 28 6
Average daily rate
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£193 £130 £354
Average daily rate % change year-on-year
+48.07% -63.22%
90% offered a daily rate of more than £134 £78 £106
10% offered a daily rate of more than £330 £290 £385
UK excluding London average daily rate £220 £200 £250
% change year-on-year
+10.00% -20.00%
Number of hourly rates quoted 8 5 13
Average hourly rate £12.52 £15.50 £14.50
Average hourly rate % change year-on-year
-19.25% +6.89%
90% offered a hourly rate of more than £11.70 £11.40 £10.20
10% offered a hourly rate of more than £16.44 £15.50 £17.10
UK excluding London average hourly rate £13.41 £14.50 £14.00
% change year-on-year
-7.55% +3.57%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3418 2788 2193
As % of all contract IT jobs located in the North West 93.13% 92.20% 93.12%
Number of daily rates quoted 1934 1515 1046
Average daily rate £388 £350 £336
Average daily rate % change year-on-year
+10.71% +4.08%
90% offered a daily rate of more than £238 £205 £210
10% offered a daily rate of more than £550 £513 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 198 176 174
Average hourly rate £16.16 £18.00 £17.50
Average hourly rate % change year-on-year
-10.22% +2.85%
90% offered a hourly rate of more than £12.00 £11.50 £11.50
10% offered a hourly rate of more than £48.61 £42.50 £45.00
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the North West region.

Support Analyst Daily Rate Trend in the North West

Support Analyst
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the North West region over the 3 months to 22 May 2015.

Support Analyst Daily Rate Histogram in the North West

Support Analyst
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the North West region.

Support Analyst Hourly Rate Trend in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside +5 25 £208 +167.74%
Manchester -13 23 £168 +9.83% 5
Cheshire -11 8 £188 +36.36% 3
Lancashire +4 1 - - 3
Cumbria - 1 £120 -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 22 May 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 69 (64.49%) Windows
2 55 (51.40%) Microsoft
3 30 (28.04%) MS Office
4 29 (27.10%) Active Directory
5 25 (23.36%) ITIL
6 23 (21.50%) Windows 7
7 21 (19.63%) SQL
8 19 (17.76%) Windows XP
9 18 (16.82%) MS Excel
9 18 (16.82%) Citrix
9 18 (16.82%) VMware
10 17 (15.89%) Windows Server 2003
11 14 (13.08%) MS Exchange
12 13 (12.15%) SCCM
13 11 (10.28%) Windows Server 2008
14 10 (9.35%) Blackberry
14 10 (9.35%) Oracle
14 10 (9.35%) SLA
15 9 (8.41%) LAN
15 9 (8.41%) SQL Server
15 9 (8.41%) Finance
16 8 (7.48%) SharePoint
16 8 (7.48%) WAN
16 8 (7.48%) Cisco
16 8 (7.48%) TCP/IP
16 8 (7.48%) HP
16 8 (7.48%) Incident Management
16 8 (7.48%) Apple iOS
17 7 (6.54%) VMware Infrastructure
17 7 (6.54%) Windows 8

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 22 May 2015, IT contractor jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (13.08%) MS Exchange
2 8 (7.48%) SharePoint
3 3 (2.80%) Exstream Dialogue
3 3 (2.80%) IIS
4 2 (1.87%) Blackberry Enterprise Server
4 2 (1.87%) Exchange Server 2010
5 1 (0.93%) TPMS
5 1 (0.93%) Exchange Server 2003
5 1 (0.93%) Exchange Server 2007
5 1 (0.93%) BizTalk Server
5 1 (0.93%) IBM Notes
Applications
1 30 (28.04%) MS Office
2 18 (16.82%) MS Excel
3 3 (2.80%) MS PowerPoint
4 1 (0.93%) PrintSoft PReS
4 1 (0.93%) MS Project
Business Applications
1 4 (3.74%) SAP FI
1 4 (3.74%) Exstream
1 4 (3.74%) SAP Oil and Gas
2 1 (0.93%) Orchard Housing
2 1 (0.93%) Aareon QL
2 1 (0.93%) OPENHousing
2 1 (0.93%) MIS ActiveH
2 1 (0.93%) Northgate Housing
2 1 (0.93%) Academy Housing
2 1 (0.93%) arcHouse
2 1 (0.93%) Oracle EBS
Cloud Services
1 4 (3.74%) Office 365
2 2 (1.87%) Google Apps
3 1 (0.93%) Symantec.cloud
Communications & Networking
1 9 (8.41%) LAN
2 8 (7.48%) WAN
2 8 (7.48%) TCP/IP
3 7 (6.54%) SAN
4 5 (4.67%) Firewall
5 2 (1.87%) DHCP
5 2 (1.87%) IP Telephony
5 2 (1.87%) Network Security
6 1 (0.93%) OpenScape
6 1 (0.93%) Cisco ASA
6 1 (0.93%) VPN
6 1 (0.93%) DNS
6 1 (0.93%) SSL
6 1 (0.93%) SMS
6 1 (0.93%) VoIP
6 1 (0.93%) Intranet
6 1 (0.93%) Internet
6 1 (0.93%) Extranet
6 1 (0.93%) Wi-Fi
Database & Business Intelligence
1 9 (8.41%) SQL Server
2 5 (4.67%) Oracle Database
3 1 (0.93%) Relational Database
3 1 (0.93%) SQL Server 2008
3 1 (0.93%) SQL Server 2005
3 1 (0.93%) Oracle Discoverer
3 1 (0.93%) RDBMS
3 1 (0.93%) SQL Server 2000
3 1 (0.93%) Data Mining
3 1 (0.93%) Oracle Reports
Development Applications
1 2 (1.87%) MSI
2 1 (0.93%) WiX
2 1 (0.93%) Team Foundation Server
2 1 (0.93%) Oracle APEX
2 1 (0.93%) Visual Studio
2 1 (0.93%) Oracle Forms
General
1 9 (8.41%) Finance
2 5 (4.67%) Manufacturing
3 4 (3.74%) General Ledger
4 3 (2.80%) Banking
5 2 (1.87%) Financial Institution
5 2 (1.87%) Billing
5 2 (1.87%) Retail
6 1 (0.93%) Corporate Banking
6 1 (0.93%) Local Government
6 1 (0.93%) Telecoms
6 1 (0.93%) Advertising
6 1 (0.93%) Law
6 1 (0.93%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.87%) .NET
1 2 (1.87%) ODBC
2 1 (0.93%) Software Packaging
2 1 (0.93%) Application Packaging
2 1 (0.93%) Classic ASP
Miscellaneous
1 10 (9.35%) Blackberry
2 4 (3.74%) Mainframe
2 4 (3.74%) Handset
3 3 (2.80%) Analytical Skills
4 2 (1.87%) Computer Science
4 2 (1.87%) iPhone
4 2 (1.87%) Mobile Computing
5 1 (0.93%) Data Structures
5 1 (0.93%) FMCG
5 1 (0.93%) EqualLogic
5 1 (0.93%) iPad
5 1 (0.93%) PKI
5 1 (0.93%) Life Science
5 1 (0.93%) NHS
5 1 (0.93%) CLARiiON
5 1 (0.93%) Management Information System
5 1 (0.93%) AS400
Operating Systems
1 69 (64.49%) Windows
2 23 (21.50%) Windows 7
3 19 (17.76%) Windows XP
4 17 (15.89%) Windows Server 2003
5 11 (10.28%) Windows Server 2008
6 8 (7.48%) Apple iOS
7 7 (6.54%) Windows 8
8 6 (5.61%) Windows Server 2012
9 5 (4.67%) VMS
10 4 (3.74%) OpenVMS
11 3 (2.80%) Android
11 3 (2.80%) Windows Mobile
11 3 (2.80%) Linux
12 2 (1.87%) UNIX
12 2 (1.87%) BlackBerry OS
13 1 (0.93%) Windows 2000 Server
Processes & Methodologies
1 25 (23.36%) ITIL
2 8 (7.48%) Incident Management
3 6 (5.61%) Infrastructure Management
4 5 (4.67%) Problem Management
4 5 (4.67%) Asset Management
4 5 (4.67%) Service Delivery
5 4 (3.74%) Service Management
5 4 (3.74%) Knowledge Management
6 3 (2.80%) Agile Software Development
6 3 (2.80%) Project Management
6 3 (2.80%) Change Management
7 2 (1.87%) Configuration Management
7 2 (1.87%) Stakeholder Management
7 2 (1.87%) Risk Management
7 2 (1.87%) ERP
7 2 (1.87%) Logistics
7 2 (1.87%) Release Management
7 2 (1.87%) Business Analysis
7 2 (1.87%) Time Management
7 2 (1.87%) Software Delivery
Programming Languages
1 21 (19.63%) SQL
2 6 (5.61%) PowerShell
3 3 (2.80%) VBA
4 2 (1.87%) VBScript
5 1 (0.93%) VB
5 1 (0.93%) C#
5 1 (0.93%) PL/SQL
Qualifications
1 7 (6.54%) Microsoft Certification
2 6 (5.61%) MCP
3 5 (4.67%) Security Cleared
3 5 (4.67%) MCSE
3 5 (4.67%) MCSA
3 5 (4.67%) Cisco Certification
3 5 (4.67%) CCNA
4 3 (2.80%) SC Cleared
4 3 (2.80%) MCITP
4 3 (2.80%) Degree
5 2 (1.87%) Oracle Certification
5 2 (1.87%) MCTS
6 1 (0.93%) ITIL Foundation Certificate
6 1 (0.93%) CCENT
6 1 (0.93%) MCDST
6 1 (0.93%) VMware Certified Professional (VCP)
6 1 (0.93%) CCNP
6 1 (0.93%) CCA
6 1 (0.93%) Citrix Certification
Quality Assurance & Compliance
1 10 (9.35%) SLA
2 4 (3.74%) QA
3 2 (1.87%) Sarbanes-Oxley
4 1 (0.93%) ISO/IEC 27001
System Software
1 29 (27.10%) Active Directory
2 7 (6.54%) VMware Infrastructure
3 6 (5.61%) XenApp
4 5 (4.67%) Hyper-V
4 5 (4.67%) VMware ESXi
5 3 (2.80%) XenDesktop
6 2 (1.87%) vSphere
7 1 (0.93%) VMware Server
7 1 (0.93%) Microsoft App-V
7 1 (0.93%) VMware ESX
Systems Management
1 13 (12.15%) SCCM
2 3 (2.80%) HP Data Protector
3 2 (1.87%) Norton AntiVirus
3 2 (1.87%) WSUS
3 2 (1.87%) SCOM
4 1 (0.93%) Backup Exec
Vendors
1 55 (51.40%) Microsoft
2 18 (16.82%) Citrix
2 18 (16.82%) VMware
3 10 (9.35%) Oracle
4 8 (7.48%) Cisco
4 8 (7.48%) HP
5 7 (6.54%) Remedy
6 5 (4.67%) Symantec
7 4 (3.74%) Apple
7 4 (3.74%) NetApp
7 4 (3.74%) SAP
8 2 (1.87%) McAfee
8 2 (1.87%) Sophos
8 2 (1.87%) CheckPoint
8 2 (1.87%) Sun
8 2 (1.87%) Dell
8 2 (1.87%) LANDesk
8 2 (1.87%) Google
9 1 (0.93%) Lumension
9 1 (0.93%) MobileIron
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