The first table below looks at the demand for the 1st Line Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Technician in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 563 559 571
Rank change year-on-year
-4 +12
Contract jobs requiring a 1st Line Support Technician 31 11 13
As % of all contract IT jobs located in the UK 0.057% 0.022% 0.022%
As % of the Job Titles category 0.061% 0.023% 0.024%
Number of daily rates quoted 3 0 1
Average daily rate
Keep up to 90%
of your Daily Rate
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£150 - £111
UK excluding London average daily rate - - £111
Number of hourly rates quoted 25 11 8
Average hourly rate £10.00 £11.50 £11.13
Average hourly rate % change year-on-year
-13.04% +3.37%
90% offered a hourly rate of more than £7.50 £9.63 £9.51
10% offered a hourly rate of more than £23.30 £11.50 £35.05
UK excluding London average hourly rate £10.00 £11.50 £10.75
% change year-on-year
-13.04% +6.97%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50521 47308 53478
As % of all contract IT jobs located in the UK 92.33% 92.54% 92.55%
Number of daily rates quoted 30608 27726 29859
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £231 £238
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1993 2123 2716
Average hourly rate £16.58 £17.50 £19.00
Average hourly rate % change year-on-year
-5.25% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Daily Rate Trend in the UK

1st Line Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Hourly Rate Trend in the UK

1st Line Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Technician within the UK over the 3 months to 31 July 2014.

1st Line Support Technician Hourly Rate Histogram in the UK

1st Line Support Technician
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 28 £150 - 4
South East -10 5 - - 2
Hampshire -11 4 - - 1
London - 4 £150 - 1
North West -1 2 - -
Cheshire - 2 - -
Warrington - 2 - -
Basingstoke - 1 - -
East Sussex - 1 - -
Oxfordshire - - - -
West Yorkshire - - - -
Yorkshire - - - -
Brighton - - - -
Fareham - - - -
Leeds - - - -
Wilmslow - - - -
Berkshire - - - -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT contractor jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Technician in their job title.

1 22 (52.38%) Windows
2 13 (30.95%) Active Directory
3 11 (26.19%) MS Office
3 11 (26.19%) Microsoft
3 11 (26.19%) Windows 7
4 9 (21.43%) ITIL
4 9 (21.43%) Windows XP
5 8 (19.05%) HP
5 8 (19.05%) Citrix
6 6 (14.29%) IBM Notes
6 6 (14.29%) MS Excel
6 6 (14.29%) Lotus
7 5 (11.90%) Retail
7 5 (11.90%) ITIL Certification
8 4 (9.52%) SLA
8 4 (9.52%) Windows Server 2003
8 4 (9.52%) MS PowerPoint
9 3 (7.14%) TCP/IP
9 3 (7.14%) MS Visio
10 2 (4.76%) Linux
10 2 (4.76%) Sophos
10 2 (4.76%) Telecoms
10 2 (4.76%) VMware
10 2 (4.76%) Degree
10 2 (4.76%) SonicWALL
10 2 (4.76%) Draytek
10 2 (4.76%) VMware ESXi
10 2 (4.76%) Windows Server 2008
11 1 (2.38%) Windows 2000 Server
11 1 (2.38%) ISMS

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT contractor jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (14.29%) IBM Notes
Applications
1 11 (26.19%) MS Office
2 6 (14.29%) MS Excel
3 4 (9.52%) MS PowerPoint
4 3 (7.14%) MS Visio
Communications & Networking
1 3 (7.14%) TCP/IP
2 1 (2.38%) Internet
2 1 (2.38%) ADSL
2 1 (2.38%) WAN
2 1 (2.38%) Ethernet
General
1 5 (11.90%) Retail
2 2 (4.76%) Telecoms
Operating Systems
1 22 (52.38%) Windows
2 11 (26.19%) Windows 7
3 9 (21.43%) Windows XP
4 4 (9.52%) Windows Server 2003
5 2 (4.76%) Linux
5 2 (4.76%) Windows Server 2008
6 1 (2.38%) Windows 2000 Server
6 1 (2.38%) Windows 2000
6 1 (2.38%) Windows Vista
Processes & Methodologies
1 9 (21.43%) ITIL
2 1 (2.38%) Service Delivery
2 1 (2.38%) Information Security Management
2 1 (2.38%) Security Management
2 1 (2.38%) Information Security
2 1 (2.38%) ISMS
Qualifications
1 5 (11.90%) ITIL Certification
2 2 (4.76%) Degree
3 1 (2.38%) DV Cleared
3 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 4 (9.52%) SLA
2 1 (2.38%) ISO/IEC 27001
System Software
1 13 (30.95%) Active Directory
2 2 (4.76%) VMware ESXi
Systems Management
1 1 (2.38%) NetBackup
Vendors
1 11 (26.19%) Microsoft
2 8 (19.05%) HP
2 8 (19.05%) Citrix
3 6 (14.29%) Lotus
4 2 (4.76%) Sophos
4 2 (4.76%) VMware
4 2 (4.76%) SonicWALL
4 2 (4.76%) Draytek
5 1 (2.38%) Veritas
5 1 (2.38%) Dell