The table below looks at the statistics for the 1st Line Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Technician in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 600 575 571
Rank change year-on-year
-25 -4
Contract jobs requiring a 1st Line Support Technician 23 18 5
As % of all contract IT jobs located in the UK 0.045% 0.035% 0.010%
As % of the Job Titles category 0.048% 0.037% 0.011%
Number of daily rates quoted 13 1 0
Average daily rate £120 £150 -
Average daily rate % change year-on-year
-20.00% -
UK excluding London average daily rate £110 £150 -
% change year-on-year
-26.66% -
Number of hourly rates quoted 5 16 4
Average hourly rate £12.50 £11.55 £10.31
Average hourly rate % change year-on-year
+8.22% +12.00%
90% offered a hourly rate of more than £9.85 £10.06 £9.63
10% offered a hourly rate of more than £16.90 £12.44 £11.35
UK excluding London average hourly rate £12.50 £11.55 £10.31
% change year-on-year
+8.22% +12.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47935 48321 46997
As % of all contract IT jobs located in the UK 94.58% 94.47% 94.26%
Number of daily rates quoted 30815 30072 27703
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £575 £563 £565
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 1687 1903 2072
Average hourly rate £17.50 £17.22 £17.50
Average hourly rate % change year-on-year
+1.62% -1.60%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Daily Rate Trend in the UK

1st Line Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Hourly Rate Trend in the UK

1st Line Support Technician
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 19 £105 -30.00% 12
South East +3 6 £150 - 4
South West - 5 £100 - 1
Hampshire +4 4 - - 1
Fareham - 4 - - 1
London - 4 £135 -
Gloucestershire - 3 £100 - 1
Cheltenham - 3 £100 -
East of England +1 2 £100 - 2
Yorkshire - 2 - - 2
Bristol - 2 £100 -
West Yorkshire - 2 - - 1
East Sussex - 1 - -
Surrey - 1 £150 - 2
Ipswich - 1 - - 1
Dewsbury - 1 - -
Wakefield - 1 - - 1
Kingston Upon Thames - 1 £150 -
City of London - 1 £100 -
Peterborough - 1 £100 -
Lewes - 1 - -
Edinburgh - 1 - -
Scotland - 1 - -
Cambridgeshire - 1 £100 -
Suffolk - 1 - - 1

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Technician in their job title.

1 23 (54.76%) Windows
2 19 (45.24%) Microsoft
3 18 (42.86%) Active Directory
4 10 (23.81%) MS Office
5 8 (19.05%) SLA
6 7 (16.67%) Windows 7
6 7 (16.67%) Driving Licence
7 6 (14.29%) Finance
7 6 (14.29%) Windows XP
8 5 (11.90%) MS Exchange
8 5 (11.90%) HP
9 4 (9.52%) Windows 10
9 4 (9.52%) Incident Management
9 4 (9.52%) VMware
9 4 (9.52%) CCNA
9 4 (9.52%) Cisco
9 4 (9.52%) ITIL
9 4 (9.52%) Cisco Certification
10 3 (7.14%) TCP/IP
10 3 (7.14%) Problem Management
10 3 (7.14%) Banking
10 3 (7.14%) Windows 8
10 3 (7.14%) Office 365
11 2 (4.76%) Windows Server
11 2 (4.76%) Spanish Language
11 2 (4.76%) Northgate
11 2 (4.76%) SCCM
11 2 (4.76%) VMware Infrastructure
11 2 (4.76%) NHS
11 2 (4.76%) Service Management

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.90%) MS Exchange
2 1 (2.38%) SharePoint
Applications
1 10 (23.81%) MS Office
Cloud Services
1 3 (7.14%) Office 365
Communications & Networking
1 3 (7.14%) TCP/IP
2 2 (4.76%) DHCP
3 1 (2.38%) Firewall
3 1 (2.38%) Internet
3 1 (2.38%) Intranet
3 1 (2.38%) LAN
3 1 (2.38%) VLAN
3 1 (2.38%) Wireless
General
1 6 (14.29%) Finance
2 3 (7.14%) Banking
3 2 (4.76%) Spanish Language
4 1 (2.38%) Back Office
4 1 (2.38%) Telecoms
Miscellaneous
1 7 (16.67%) Driving Licence
2 2 (4.76%) NHS
3 1 (2.38%) Analytical Skills
3 1 (2.38%) Client/Server
3 1 (2.38%) iPhone
3 1 (2.38%) Mainframe
3 1 (2.38%) VLE
Operating Systems
1 23 (54.76%) Windows
2 7 (16.67%) Windows 7
3 6 (14.29%) Windows XP
4 4 (9.52%) Windows 10
5 3 (7.14%) Windows 8
6 2 (4.76%) Windows Server
7 1 (2.38%) Apple iOS
7 1 (2.38%) Linux
7 1 (2.38%) Windows Server 2008
7 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 4 (9.52%) Incident Management
1 4 (9.52%) ITIL
2 3 (7.14%) Problem Management
3 2 (4.76%) Service Management
4 1 (2.38%) Agile Software Development
4 1 (2.38%) ITIL V3
4 1 (2.38%) Kalman Filter
4 1 (2.38%) Release Management
4 1 (2.38%) Service Delivery
Qualifications
1 4 (9.52%) CCNA
1 4 (9.52%) Cisco Certification
2 1 (2.38%) ITIL Foundation Certificate
2 1 (2.38%) NVQ Level 3
2 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 8 (19.05%) SLA
System Software
1 18 (42.86%) Active Directory
2 2 (4.76%) VMware Infrastructure
3 1 (2.38%) Terminal Services
3 1 (2.38%) XenServer
Systems Management
1 2 (4.76%) SCCM
2 1 (2.38%) ZENworks
Vendors
1 19 (45.24%) Microsoft
2 5 (11.90%) HP
3 4 (9.52%) Cisco
3 4 (9.52%) VMware
4 2 (4.76%) Northgate
5 1 (2.38%) Apple
5 1 (2.38%) Avaya
5 1 (2.38%) Citrix
5 1 (2.38%) SAP
Gloucester, Gloucestershire
Connectus
Rate: £9 - £13.5 per hour
Posted: 3 days ago
Guildford, Surrey
Connectus
Rate: £11.18 - £13.68 per hour
Posted: 4 days ago
Ipswich
Hays Specialist Recruitment Ltd
Rate: £9.00 - £11.00 per annum
Posted: 12 days ago
Wakefield
Hays Specialist Recruitment
Rate: £10 - £15 per hour + negotiable
Posted: 16 days ago