The statistics below represent IT jobs advertised across the UK that had 1st Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 872 930 961
Rank change year-on-year
+58 +31
Permanent jobs requiring a 1st Line Support Technician 40 45 26
As % of all permanent IT jobs located in the UK 0.042% 0.041% 0.023%
As % of the Job Titles category 0.044% 0.043% 0.024%
Number of salaries quoted 35 44 25
Median salary £22,000 £18,500 £20,000
Median salary % change year-on-year
+18.91% -7.50%
90% offered a salary of more than £17,500 £16,500 £17,000
10% offered a salary of more than £25,900 £28,500 £26,000
UK excluding London median salary £20,000 £18,500 £18,000
% change year-on-year
+8.10% +2.77%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91719 105001 110310
As % of all permanent IT jobs located in the UK 96.27% 96.26% 96.44%
Number of salaries quoted 76765 87557 89208
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Technician in the job title.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 40 £22,000 +18.91% 6
South East +28 9 £22,000 +18.91% 2
Yorkshire - 7 £17,000 - 1
East of England +20 6 £22,000 -26.66%
Oxfordshire +4 5 £25,000 +35.13%
South West +4 5 £20,000 +17.64%
Leeds - 5 £27,000 -
West Yorkshire - 5 £27,000 -
Dorset +19 4 £20,000 +17.64%
Stockport +5 4 £24,000 +11.62%
North West +2 4 £24,000 +35.21%
Manchester -1 4 £24,000 +37.14%
Oxford - 4 £25,000 -
London +47 3 £26,500 +15.21% 2
East Midlands +21 3 £17,500 +6.06%
Hertfordshire +19 3 £22,500 +7.14%
Cambridgeshire - 3 £22,000 -
Buckinghamshire - 3 £18,500 -
West Midlands - 3 £20,000 - 1
Lincolnshire - 3 £17,500 -
High Wycombe - 3 £18,500 -
Poole - 3 £20,000 -
Peterborough - 2 £22,000 -
Burton-upon-Trent - 2 £20,000 -
Hoddesdon - 2 £23,000 -
Scunthorpe - 2 £17,500 -
Staffordshire - 2 £20,000 -
Berkshire +11 1 £25,000 +13.63% 2
Bournemouth +11 1 £19,000 +11.76%
Doncaster - 1 £16,500 -

1st Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Technician in the job title.

1 69 (75.82%) Windows
2 55 (60.44%) Active Directory
3 39 (42.86%) Microsoft
4 33 (36.26%) Windows 7
5 30 (32.97%) MS Office
6 20 (21.98%) MS Excel
7 16 (17.58%) Windows Server 2008
7 16 (17.58%) Windows Server 2012
8 15 (16.48%) Windows Server
8 15 (16.48%) ITIL
8 15 (16.48%) Citrix
9 13 (14.29%) Windows 8
10 12 (13.19%) MS Exchange
11 11 (12.09%) Windows XP
11 11 (12.09%) DNS
11 11 (12.09%) DHCP
11 11 (12.09%) Firewall
12 10 (10.99%) Windows 10
13 9 (9.89%) VMware
13 9 (9.89%) VPN
14 8 (8.79%) Service Delivery
15 7 (7.69%) Driving Licence
15 7 (7.69%) Apple
15 7 (7.69%) SharePoint
16 6 (6.59%) TCP/IP
16 6 (6.59%) SAN
16 6 (6.59%) Change Control
16 6 (6.59%) Office 365
17 5 (5.49%) Root Cause Analysis
17 5 (5.49%) iPad

1st Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.19%) MS Exchange
2 7 (7.69%) SharePoint
3 2 (2.20%) Exchange Server 2010
3 2 (2.20%) Exchange Server 2013
4 1 (1.10%) Skype for Business
Applications
1 30 (32.97%) MS Office
2 20 (21.98%) MS Excel
3 2 (2.20%) MS Visio
Cloud Services
1 6 (6.59%) Office 365
2 5 (5.49%) Dropbox
Communications & Networking
1 11 (12.09%) DHCP
1 11 (12.09%) DNS
1 11 (12.09%) Firewall
2 9 (9.89%) VPN
3 6 (6.59%) SAN
3 6 (6.59%) TCP/IP
4 4 (4.40%) LAN
4 4 (4.40%) Remote Desktop
4 4 (4.40%) VoIP
4 4 (4.40%) WAN
5 3 (3.30%) Internet
5 3 (3.30%) IP Telephony
5 3 (3.30%) NAS
5 3 (3.30%) Wireless
6 1 (1.10%) ADSL
6 1 (1.10%) PBX
6 1 (1.10%) Wi-Fi
Database & Business Intelligence
1 5 (5.49%) SQL Server
2 3 (3.30%) Crystal Reports
2 3 (3.30%) SQL Server 2008
2 3 (3.30%) SQL Server 2012
General
1 4 (4.40%) Law
1 4 (4.40%) Telecoms
2 2 (2.20%) Finance
2 2 (2.20%) Marketing
3 1 (1.10%) Back Office
3 1 (1.10%) Front Office
3 1 (1.10%) Games
3 1 (1.10%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.10%) HTML
Miscellaneous
1 7 (7.69%) Driving Licence
2 5 (5.49%) iPad
2 5 (5.49%) Smartphone
3 4 (4.40%) User Experience
4 3 (3.30%) Clustering
5 2 (2.20%) Mathematics
6 1 (1.10%) Mainframe
6 1 (1.10%) Video Conferencing
Operating Systems
1 69 (75.82%) Windows
2 33 (36.26%) Windows 7
3 16 (17.58%) Windows Server 2008
3 16 (17.58%) Windows Server 2012
4 15 (16.48%) Windows Server
5 13 (14.29%) Windows 8
6 11 (12.09%) Windows XP
7 10 (10.99%) Windows 10
8 2 (2.20%) Mac OS
8 2 (2.20%) Solaris
8 2 (2.20%) Windows Server 2003
9 1 (1.10%) Android
9 1 (1.10%) Apple iOS
9 1 (1.10%) Linux
9 1 (1.10%) Mac OS X
9 1 (1.10%) Unix
9 1 (1.10%) Windows Vista
Processes & Methodologies
1 15 (16.48%) ITIL
2 8 (8.79%) Service Delivery
3 6 (6.59%) Change Control
4 5 (5.49%) Case Management
4 5 (5.49%) Root Cause Analysis
4 5 (5.49%) Service Management
5 4 (4.40%) CRM
5 4 (4.40%) Email Filtering
5 4 (4.40%) Kalman Filter
5 4 (4.40%) Software Distribution
5 4 (4.40%) Web Filtering
6 3 (3.30%) ERP
6 3 (3.30%) Network Management
7 2 (2.20%) Conflict Management
7 2 (2.20%) Migration
7 2 (2.20%) Software Testing
8 1 (1.10%) Global Marketing
8 1 (1.10%) ITIL V3
8 1 (1.10%) Logistics
8 1 (1.10%) Mobile Device Management
Programming Languages
1 4 (4.40%) SQL
2 1 (1.10%) C
Qualifications
1 4 (4.40%) Degree
1 4 (4.40%) ITIL Certification
1 4 (4.40%) Microsoft Certification
2 3 (3.30%) MCP
3 2 (2.20%) A+ Certification
3 2 (2.20%) Cisco Certification
3 2 (2.20%) DBS Check
3 2 (2.20%) MCSE
3 2 (2.20%) Network+ Certification
4 1 (1.10%) CCNA
4 1 (1.10%) DV Cleared
4 1 (1.10%) GNVQ
4 1 (1.10%) HNC
4 1 (1.10%) MCITP
4 1 (1.10%) MCSA
4 1 (1.10%) SC Cleared
4 1 (1.10%) Security Cleared
Quality Assurance & Compliance
1 4 (4.40%) SLA
System Software
1 55 (60.44%) Active Directory
2 4 (4.40%) VMware Infrastructure
3 3 (3.30%) XenDesktop
4 1 (1.10%) Hyper-V
4 1 (1.10%) ISA Server
4 1 (1.10%) Terminal Services
4 1 (1.10%) vSphere
Systems Management
1 4 (4.40%) SCCM
2 3 (3.30%) WSUS
3 2 (2.20%) Systems Management Server (SMS)
4 1 (1.10%) MAILsweeper
Vendors
1 39 (42.86%) Microsoft
2 15 (16.48%) Citrix
3 9 (9.89%) VMware
4 7 (7.69%) Apple
5 4 (4.40%) HP
5 4 (4.40%) Salesforce.com
6 3 (3.30%) Veeam
7 2 (2.20%) Cisco
8 1 (1.10%) Acronis
8 1 (1.10%) Panasonic
8 1 (1.10%) Sophos
8 1 (1.10%) Symantec
London
Harvey Nash plc
Posted: 15 hours ago
Sheffield, South Yorkshire
VeryPC
Salary: From £16,000 to £18,000 per annum dependent on experience
Posted: 2 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 12 hours ago
Maidenhead
Fixed Recruitment Ltd
Posted: 7 days ago
South West London
Zipcar (UK) Ltd
Salary: Competitive Salary + Benefits
Posted: 9 days ago
Coventry
Recruitment Genius Ltd
Salary: £18000 - £21000 per annum
Posted: 23 days ago