The first table below looks at the demand for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 897 859 911
Rank change year-on-year
-38 +52
Permanent jobs requiring a 1st Line Support Technician 20 24 12
As % of all permanent IT jobs located in the UK 0.016% 0.022% 0.010%
As % of the Job Titles category 0.017% 0.023% 0.010%
Number of salaries quoted 19 20 11
Average salary £20,500 £19,500 £17,000
Average salary % change year-on-year
+5.12% +14.70%
UK excluding London average salary £19,500 £19,500 £17,000
% change year-on-year
- +14.70%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Technician over the 3 months to 18 April 2014 within the UK.

1st Line Support Technician Salary Histogram in the UK

1st Line Support Technician
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -49 20 £20,500 +2.50%
London -49 8 £23,250 +17.72%
South East -20 5 £26,500 +32.50%
Yorkshire -33 5 £17,000 -5.55%
Leeds -20 4 £16,000 -11.11%
West Yorkshire -27 4 £16,000 -11.11%
Surrey - 4 £26,500 -
City of London - 3 £15,000 -
North West -1 2 £20,000 +11.11%
West Midlands +4 1 £19,000 +49.60%
Cheshire -1 1 £19,500 +8.33%
West Sussex -3 1 - -
Warrington -15 1 £19,500 +8.33%
South West - 1 £19,500 -
Gloucestershire - 1 £19,500 -
Gatwick - 1 - -
Manchester - 1 £20,500 -
Solihull - 1 £19,000 -
Tewkesbury - 1 £19,500 -
Clapham - 1 £27,500 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 14 (56.00%) Windows
2 12 (48.00%) Microsoft
3 8 (32.00%) SLA
3 8 (32.00%) Windows XP
4 7 (28.00%) MS Excel
5 6 (24.00%) Windows Server 2003
5 6 (24.00%) Degree
6 5 (20.00%) Finance
6 5 (20.00%) Active Directory
6 5 (20.00%) SQL
7 4 (16.00%) MCP
7 4 (16.00%) MCSE
7 4 (16.00%) TCP/IP
7 4 (16.00%) Microsoft Certification
7 4 (16.00%) Citrix
7 4 (16.00%) Blackberry
7 4 (16.00%) Windows Server 2008
7 4 (16.00%) Windows 2000 Server
8 3 (12.00%) Windows Vista
8 3 (12.00%) VMware
8 3 (12.00%) Firewall
8 3 (12.00%) ITIL
8 3 (12.00%) Windows 7
9 2 (8.00%) iPhone
9 2 (8.00%) iPad
9 2 (8.00%) Time Management
9 2 (8.00%) PHP
9 2 (8.00%) SQL Server
9 2 (8.00%) MS Office
9 2 (8.00%) COM

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (8.00%) MS Exchange
2 1 (4.00%) Blackberry Enterprise Server
2 1 (4.00%) Exchange Server 2010
Applications
1 7 (28.00%) MS Excel
2 2 (8.00%) MS Office
Communications & Networking
1 4 (16.00%) TCP/IP
2 3 (12.00%) Firewall
3 2 (8.00%) LAN
3 2 (8.00%) WAN
4 1 (4.00%) DHCP
4 1 (4.00%) VPN
4 1 (4.00%) DNS
4 1 (4.00%) SAN
4 1 (4.00%) VoIP
Database & Business Intelligence
1 2 (8.00%) SQL Server
General
1 5 (20.00%) Finance
2 1 (4.00%) Marketing
2 1 (4.00%) Retail
2 1 (4.00%) Telecoms
2 1 (4.00%) Advertising
Libraries, Frameworks & Software Standards
1 2 (8.00%) COM
Miscellaneous
1 4 (16.00%) Blackberry
2 2 (8.00%) iPhone
2 2 (8.00%) iPad
2 2 (8.00%) NHS
2 2 (8.00%) Mathematics
3 1 (4.00%) Computer Science
Operating Systems
1 14 (56.00%) Windows
2 8 (32.00%) Windows XP
3 6 (24.00%) Windows Server 2003
4 4 (16.00%) Windows Server 2008
4 4 (16.00%) Windows 2000 Server
5 3 (12.00%) Windows Vista
5 3 (12.00%) Windows 7
6 1 (4.00%) Mac OS X
6 1 (4.00%) Windows 2000
Processes & Methodologies
1 3 (12.00%) ITIL
2 2 (8.00%) Time Management
3 1 (4.00%) Root Cause Analysis
Programming Languages
1 5 (20.00%) SQL
2 2 (8.00%) PHP
Qualifications
1 6 (24.00%) Degree
2 4 (16.00%) MCP
2 4 (16.00%) MCSE
2 4 (16.00%) Microsoft Certification
3 1 (4.00%) Cisco Certification
3 1 (4.00%) HND
Quality Assurance & Compliance
1 8 (32.00%) SLA
System Software
1 5 (20.00%) Active Directory
2 1 (4.00%) Hyper-V
2 1 (4.00%) VMware Infrastructure
Systems Management
1 1 (4.00%) Backup Exec
Vendors
1 12 (48.00%) Microsoft
2 4 (16.00%) Citrix
3 3 (12.00%) VMware
4 1 (4.00%) HP
4 1 (4.00%) Dell
4 1 (4.00%) Cisco
4 1 (4.00%) Symantec