The first table below looks at the demand for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 894 856 880
Rank change year-on-year
-38 +24
Permanent jobs requiring a 1st Line Support Technician 13 13 24
As % of all permanent IT jobs located in the UK 0.011% 0.012% 0.020%
As % of the Job Titles category 0.012% 0.013% 0.021%
Number of salaries quoted 12 11 20
Average salary £19,250 £19,000 £18,250
Average salary % change year-on-year
+1.31% +4.10%
90% offered a salary of more than £17,000 £18,000 £16,500
10% offered a salary of more than £21,850 £24,000 £20,000
UK excluding London average salary £19,000 £19,000 £18,000
% change year-on-year
- +5.55%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110361 102490 112133
As % of all permanent IT jobs located in the UK 94.41% 94.27% 95.11%
Number of salaries quoted 90061 84895 96093
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 12 £19,500 +2.63% 4
South East +3 5 £19,500 - 4
North West 0 3 £17,500 -7.89%
Cheshire -7 3 £17,500 -7.89%
London -26 3 £20,000 -16.66%
Warrington -20 2 £16,000 -15.78%
Hampshire - 2 £18,750 - 2
Yorkshire -45 1 £20,000 +11.11%
Oxfordshire - 1 £19,500 -
West Yorkshire - 1 £20,000 -
East Sussex - 1 £18,000 -
Wilmslow - 1 £19,000 -
Berkshire - 1 £22,000 -
Basingstoke - 1 £20,500 - 1
Brighton - 1 £18,000 -
Fareham - 1 £17,000 -
Leeds - 1 £20,000 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 16 (53.33%) Microsoft
2 14 (46.67%) Windows
3 12 (40.00%) MS Excel
4 9 (30.00%) Degree
5 8 (26.67%) Active Directory
5 8 (26.67%) SLA
6 7 (23.33%) Citrix
7 6 (20.00%) VMware
7 6 (20.00%) Windows XP
7 6 (20.00%) MS Exchange
7 6 (20.00%) SQL
8 5 (16.67%) MCP
8 5 (16.67%) MCSE
8 5 (16.67%) Microsoft Certification
9 4 (13.33%) Windows Server 2003
9 4 (13.33%) Finance
9 4 (13.33%) MS Office
9 4 (13.33%) Windows Server 2008
9 4 (13.33%) Windows 7
10 3 (10.00%) SQL Server
10 3 (10.00%) LAN
10 3 (10.00%) WAN
10 3 (10.00%) TCP/IP
10 3 (10.00%) Blackberry
11 2 (6.67%) Project Management
11 2 (6.67%) Apple
11 2 (6.67%) Windows Vista
11 2 (6.67%) Telecoms
11 2 (6.67%) Retail
11 2 (6.67%) DNS

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (20.00%) MS Exchange
2 2 (6.67%) IIS
2 2 (6.67%) Exchange Server 2010
3 1 (3.33%) IBM Notes
3 1 (3.33%) Exchange Server 2007
Applications
1 12 (40.00%) MS Excel
2 4 (13.33%) MS Office
Business Applications
1 1 (3.33%) Agresso
1 1 (3.33%) Dynamics AX
Communications & Networking
1 3 (10.00%) WAN
1 3 (10.00%) TCP/IP
1 3 (10.00%) LAN
2 2 (6.67%) VoIP
2 2 (6.67%) DNS
3 1 (3.33%) Firewall
Database & Business Intelligence
1 3 (10.00%) SQL Server
2 1 (3.33%) SQL Server 2008
General
1 4 (13.33%) Finance
2 2 (6.67%) Retail
2 2 (6.67%) Telecoms
3 1 (3.33%) Marketing
3 1 (3.33%) Advertising
Libraries, Frameworks & Software Standards
1 1 (3.33%) .NET
1 1 (3.33%) ASP.NET
Miscellaneous
1 3 (10.00%) Blackberry
2 2 (6.67%) Computer Science
2 2 (6.67%) iPhone
2 2 (6.67%) iPad
3 1 (3.33%) Mathematics
3 1 (3.33%) NHS
Operating Systems
1 14 (46.67%) Windows
2 6 (20.00%) Windows XP
3 4 (13.33%) Windows Server 2003
3 4 (13.33%) Windows Server 2008
3 4 (13.33%) Windows 7
4 2 (6.67%) Windows 2000 Server
4 2 (6.67%) Windows Vista
4 2 (6.67%) Android
5 1 (3.33%) Mac OS X
5 1 (3.33%) Linux
5 1 (3.33%) Windows 2000
5 1 (3.33%) Apple iOS
5 1 (3.33%) UNIX
Processes & Methodologies
1 2 (6.67%) ITIL
1 2 (6.67%) Project Management
1 2 (6.67%) Time Management
2 1 (3.33%) Waterfall
2 1 (3.33%) Android Development
2 1 (3.33%) Change Management
2 1 (3.33%) Unit Testing
2 1 (3.33%) E-Commerce
Programming Languages
1 6 (20.00%) SQL
2 1 (3.33%) C
2 1 (3.33%) PHP
Qualifications
1 9 (30.00%) Degree
2 5 (16.67%) Microsoft Certification
2 5 (16.67%) MCP
2 5 (16.67%) MCSE
3 1 (3.33%) Cisco Certification
3 1 (3.33%) HND
Quality Assurance & Compliance
1 8 (26.67%) SLA
2 1 (3.33%) QA
System Software
1 8 (26.67%) Active Directory
2 2 (6.67%) Hyper-V
3 1 (3.33%) XenServer
3 1 (3.33%) VMware ESXi
3 1 (3.33%) VMware Infrastructure
Systems Management
1 1 (3.33%) Backup Exec
Vendors
1 16 (53.33%) Microsoft
2 7 (23.33%) Citrix
3 6 (20.00%) VMware
4 2 (6.67%) Apple
4 2 (6.67%) HP
4 2 (6.67%) Dell
4 2 (6.67%) Cisco
5 1 (3.33%) Lotus
5 1 (3.33%) Symantec
5 1 (3.33%) Sophos
5 1 (3.33%) SonicWALL
5 1 (3.33%) Draytek
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 17 hours ago
Winchester, Hampshire
Premier Group Recruitment
Salary: £18000 per annum + Benefits
Posted: Yesterday
Richmond, Surrey
Richmond Adult & Community College
Salary: From £17,398 to £20,776 per annum
Posted: 13 days ago