The statistics below represent IT jobs advertised across the UK that had 1st Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 869 898 956
Rank change year-on-year
+29 +58
Permanent jobs requiring a 1st Line Support Technician 46 58 21
As % of all permanent IT jobs located in the UK 0.048% 0.053% 0.018%
As % of the Job Titles category 0.050% 0.055% 0.019%
Number of salaries quoted 41 57 20
Median salary £20,000 £19,000 £20,000
Median salary % change year-on-year
+5.26% -5.00%
90% offered a salary of more than £17,500 £16,500 £17,000
10% offered a salary of more than £25,000 £25,000 £26,000
UK excluding London median salary £20,000 £18,500 £18,000
% change year-on-year
+8.10% +2.77%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92774 105028 112463
As % of all permanent IT jobs located in the UK 96.34% 96.19% 96.44%
Number of salaries quoted 78073 87099 90668
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Technician in the job title.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 43 £20,000 +8.10% 4
South East -4 10 £25,000 +35.13% 2
East of England +22 6 £21,250 +18.05%
North West +14 6 £24,000 +23.07%
Manchester +10 6 £24,000 +14.28%
East Midlands +14 5 £18,000 +9.09%
South West +6 5 £20,000 +17.64%
Oxfordshire -11 5 £25,000 +35.13%
West Midlands - 5 £20,000 -
Oxford - 5 £25,000 -
Yorkshire - 5 £16,750 - 1
Hertfordshire +20 4 £23,000 +9.52%
Dorset +11 4 £20,000 +17.64%
Stockport -2 4 £24,000 +3.22%
Hoddesdon - 4 £23,000 -
Berkshire +16 3 £25,000 +13.63% 1
Leeds - 3 - -
West Yorkshire - 3 - -
Lincolnshire - 3 £17,500 -
Poole - 3 £20,000 -
Buckinghamshire +25 2 £18,750 -6.25% 1
Northampton +15 2 £18,000 +9.09%
Northamptonshire +7 2 £18,000 +9.09%
Burton-upon-Trent - 2 £20,000 -
Worcester - 2 £22,500 -
Staffordshire - 2 £20,000 -
Lincoln - 2 £17,500 -
Wokingham - 2 £25,000 - 1
High Wycombe - 2 £18,750 - 1
Worcestershire - 2 £22,500 -

1st Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Technician in the job title.

1 79 (78.22%) Windows
2 60 (59.41%) Active Directory
3 50 (49.50%) Microsoft
4 38 (37.62%) MS Office
4 38 (37.62%) Windows 7
5 27 (26.73%) MS Excel
6 19 (18.81%) Windows 8
7 18 (17.82%) ITIL
8 16 (15.84%) Windows Server 2008
8 16 (15.84%) Windows 10
8 16 (15.84%) Windows Server 2012
9 13 (12.87%) DNS
9 13 (12.87%) DHCP
9 13 (12.87%) MS Exchange
9 13 (12.87%) Windows Server
10 12 (11.88%) Citrix
11 11 (10.89%) Service Delivery
11 11 (10.89%) Windows XP
12 10 (9.90%) Firewall
12 10 (9.90%) Apple
13 9 (8.91%) VMware
14 7 (6.93%) VMware Infrastructure
14 7 (6.93%) SAN
14 7 (6.93%) Office 365
15 6 (5.94%) Driving Licence
15 6 (5.94%) Software Distribution
15 6 (5.94%) Internet
15 6 (5.94%) ITIL Certification
15 6 (5.94%) SharePoint
15 6 (5.94%) SQL

1st Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (12.87%) MS Exchange
2 6 (5.94%) SharePoint
3 3 (2.97%) Exchange Server 2010
4 1 (0.99%) Exchange Server 2013
4 1 (0.99%) Skype for Business
Applications
1 38 (37.62%) MS Office
2 27 (26.73%) MS Excel
3 2 (1.98%) MS Visio
Cloud Services
1 7 (6.93%) Office 365
2 4 (3.96%) Dropbox
Communications & Networking
1 13 (12.87%) DHCP
1 13 (12.87%) DNS
2 10 (9.90%) Firewall
3 7 (6.93%) SAN
4 6 (5.94%) Internet
5 5 (4.95%) TCP/IP
5 5 (4.95%) VoIP
5 5 (4.95%) VPN
6 4 (3.96%) LAN
6 4 (3.96%) WAN
6 4 (3.96%) Wireless
7 3 (2.97%) IP Telephony
7 3 (2.97%) NAS
7 3 (2.97%) Wi-Fi
8 1 (0.99%) ADSL
8 1 (0.99%) Network Security
8 1 (0.99%) PBX
8 1 (0.99%) Remote Desktop
Database & Business Intelligence
1 6 (5.94%) SQL Server
2 4 (3.96%) SQL Server 2008
2 4 (3.96%) SQL Server 2012
3 3 (2.97%) Crystal Reports
General
1 5 (4.95%) Telecoms
2 3 (2.97%) Marketing
3 2 (1.98%) Finance
4 1 (0.99%) Back Office
4 1 (0.99%) Front Office
4 1 (0.99%) Games
4 1 (0.99%) Law
4 1 (0.99%) Legal
4 1 (0.99%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.99%) HTML
Miscellaneous
1 6 (5.94%) Driving Licence
2 5 (4.95%) Smartphone
3 4 (3.96%) User Experience
4 3 (2.97%) Clustering
4 3 (2.97%) Mathematics
4 3 (2.97%) Video Conferencing
5 2 (1.98%) iPhone
5 2 (1.98%) Management Information System
6 1 (0.99%) Digital Media
6 1 (0.99%) iPad
6 1 (0.99%) Mainframe
Operating Systems
1 79 (78.22%) Windows
2 38 (37.62%) Windows 7
3 19 (18.81%) Windows 8
4 16 (15.84%) Windows 10
4 16 (15.84%) Windows Server 2008
4 16 (15.84%) Windows Server 2012
5 13 (12.87%) Windows Server
6 11 (10.89%) Windows XP
7 4 (3.96%) Mac OS
8 3 (2.97%) Android
8 3 (2.97%) Apple iOS
8 3 (2.97%) Mac OS X
9 2 (1.98%) Solaris
10 1 (0.99%) Linux
10 1 (0.99%) Unix
10 1 (0.99%) Windows Server 2003
10 1 (0.99%) Windows Vista
Processes & Methodologies
1 18 (17.82%) ITIL
2 11 (10.89%) Service Delivery
3 6 (5.94%) Software Distribution
4 5 (4.95%) Change Control
4 5 (4.95%) CRM
5 4 (3.96%) ERP
5 4 (3.96%) Network Management
5 4 (3.96%) Root Cause Analysis
5 4 (3.96%) Service Management
6 2 (1.98%) Case Management
6 2 (1.98%) Conflict Management
6 2 (1.98%) Global Marketing
6 2 (1.98%) Migration
6 2 (1.98%) Open Source
6 2 (1.98%) Software Deployment
6 2 (1.98%) Software Testing
7 1 (0.99%) Business Continuity
7 1 (0.99%) Logistics
7 1 (0.99%) Project Management
7 1 (0.99%) Software Engineering
Programming Languages
1 6 (5.94%) SQL
2 2 (1.98%) C
3 1 (0.99%) Java
3 1 (0.99%) JavaScript
3 1 (0.99%) PHP
Qualifications
1 6 (5.94%) ITIL Certification
2 5 (4.95%) Degree
3 3 (2.97%) DBS Check
3 3 (2.97%) MCP
3 3 (2.97%) Microsoft Certification
4 2 (1.98%) Cisco Certification
4 2 (1.98%) MCSE
5 1 (0.99%) A+ Certification
5 1 (0.99%) CCNA
5 1 (0.99%) DV Cleared
5 1 (0.99%) GNVQ
5 1 (0.99%) HNC
5 1 (0.99%) MCITP
5 1 (0.99%) MCSA
5 1 (0.99%) Network+ Certification
5 1 (0.99%) SC Cleared
5 1 (0.99%) Security Cleared
Quality Assurance & Compliance
1 4 (3.96%) SLA
System Software
1 60 (59.41%) Active Directory
2 7 (6.93%) VMware Infrastructure
3 4 (3.96%) XenDesktop
4 3 (2.97%) Hyper-V
5 2 (1.98%) VMware ESXi
6 1 (0.99%) ISA Server
6 1 (0.99%) Terminal Services
6 1 (0.99%) vSphere
Systems Management
1 4 (3.96%) SCCM
2 3 (2.97%) WSUS
3 1 (0.99%) MAILsweeper
3 1 (0.99%) Systems Management Server (SMS)
Vendors
1 50 (49.50%) Microsoft
2 12 (11.88%) Citrix
3 10 (9.90%) Apple
4 9 (8.91%) VMware
5 5 (4.95%) HP
6 4 (3.96%) Salesforce.com
6 4 (3.96%) Veeam
7 2 (1.98%) Cisco
8 1 (0.99%) Acronis
8 1 (0.99%) Panasonic
8 1 (0.99%) Sophos
8 1 (0.99%) Symantec
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Salary: Up to £25,000 per annum + bonus + benefits
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