The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 890 863 875
Rank change year-on-year
-27 +12
Permanent jobs requiring a 1st Line Support Technician 12 14 19
As % of all permanent IT jobs located in the UK 0.010% 0.013% 0.016%
As % of the Job Titles category 0.011% 0.014% 0.017%
Number of salaries quoted 11 12 18
Average salary £20,000 £19,190 £18,000
Average salary % change year-on-year
+4.22% +6.61%
90% offered a salary of more than £18,000 £18,000 £17,300
10% offered a salary of more than £26,000 £23,800 £20,000
UK excluding London average salary £19,500 £19,000 £18,000
% change year-on-year
+2.63% +5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109613 101511 111389
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.13%
Number of salaries quoted 88645 84193 95104
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Technician over the 3 months to 1 September 2014 within the UK.

1st Line Support Technician Salary Histogram in the UK

1st Line Support Technician
Top 16 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 12 £20,000 +4.22% 4
South East +2 4 £21,250 +13.33% 1
London -14 4 £21,250 -11.45% 1
North West -9 3 £17,500 -7.89% 1
Cheshire -12 3 £17,500 -7.89% 1
Warrington -21 2 £17,000 -10.52% 1
Buckinghamshire -10 1 £26,000 +57.57%
Milton Keynes -12 1 £26,000 +57.57%
Runcorn - 1 £18,000 -
Watford - 1 £18,000 -
Berkshire - 1 £22,000 -
Hampshire - 1 £20,500 -
Hertfordshire - 1 £18,000 -
Oxfordshire - 1 £19,500 -
Basingstoke - 1 £20,500 -
East of England - 1 £18,000 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 1 September 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 17 (60.71%) Microsoft
2 12 (42.86%) Windows
2 12 (42.86%) MS Excel
3 11 (39.29%) Active Directory
4 9 (32.14%) SLA
5 7 (25.00%) Citrix
5 7 (25.00%) MCP
5 7 (25.00%) Windows 7
6 6 (21.43%) Degree
6 6 (21.43%) VMware
6 6 (21.43%) Microsoft Certification
7 5 (17.86%) Windows XP
7 5 (17.86%) MS Exchange
7 5 (17.86%) MCSE
8 4 (14.29%) Finance
8 4 (14.29%) SQL
8 4 (14.29%) MS Office
9 3 (10.71%) Blackberry
10 2 (7.14%) iPad
10 2 (7.14%) Exchange Server 2010
10 2 (7.14%) Hyper-V
10 2 (7.14%) Android
10 2 (7.14%) iPhone
10 2 (7.14%) Windows Server 2008
10 2 (7.14%) Project Management
10 2 (7.14%) Apple
10 2 (7.14%) Retail
10 2 (7.14%) ITIL
10 2 (7.14%) SQL Server
10 2 (7.14%) IIS

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (17.86%) MS Exchange
2 2 (7.14%) IIS
2 2 (7.14%) Exchange Server 2010
3 1 (3.57%) IBM Notes
3 1 (3.57%) Exchange Server 2007
Applications
1 12 (42.86%) MS Excel
2 4 (14.29%) MS Office
Business Applications
1 1 (3.57%) Agresso
1 1 (3.57%) Dynamics AX
1 1 (3.57%) Eikon
Communications & Networking
1 2 (7.14%) WAN
1 2 (7.14%) TCP/IP
1 2 (7.14%) DNS
1 2 (7.14%) LAN
2 1 (3.57%) VoIP
2 1 (3.57%) Firewall
Database & Business Intelligence
1 2 (7.14%) SQL Server
2 1 (3.57%) SQL Server 2008
General
1 4 (14.29%) Finance
2 2 (7.14%) Retail
3 1 (3.57%) Marketing
3 1 (3.57%) Advertising
3 1 (3.57%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.57%) .NET
1 1 (3.57%) ASP.NET
Miscellaneous
1 3 (10.71%) Blackberry
2 2 (7.14%) iPhone
2 2 (7.14%) iPad
3 1 (3.57%) Computer Science
Operating Systems
1 12 (42.86%) Windows
2 7 (25.00%) Windows 7
3 5 (17.86%) Windows XP
4 2 (7.14%) Android
4 2 (7.14%) Windows Server 2008
5 1 (3.57%) Apple iOS
5 1 (3.57%) Windows 8
5 1 (3.57%) Windows Server 2003
5 1 (3.57%) Linux
5 1 (3.57%) Windows 2000
5 1 (3.57%) UNIX
Processes & Methodologies
1 2 (7.14%) Project Management
1 2 (7.14%) ITIL
2 1 (3.57%) E-Commerce
2 1 (3.57%) Service Delivery
2 1 (3.57%) Change Management
2 1 (3.57%) Unit Testing
2 1 (3.57%) Time Management
2 1 (3.57%) Waterfall
2 1 (3.57%) Android Development
Programming Languages
1 4 (14.29%) SQL
2 1 (3.57%) C
Qualifications
1 7 (25.00%) MCP
2 6 (21.43%) Microsoft Certification
2 6 (21.43%) Degree
3 5 (17.86%) MCSE
4 1 (3.57%) ITIL Certification
Quality Assurance & Compliance
1 9 (32.14%) SLA
2 1 (3.57%) QA
System Software
1 11 (39.29%) Active Directory
2 2 (7.14%) Hyper-V
3 1 (3.57%) XenServer
3 1 (3.57%) VMware ESXi
3 1 (3.57%) VMware Infrastructure
Systems Management
1 1 (3.57%) Backup Exec
1 1 (3.57%) SCCM
Vendors
1 17 (60.71%) Microsoft
2 7 (25.00%) Citrix
3 6 (21.43%) VMware
4 2 (7.14%) HP
4 2 (7.14%) Dell
4 2 (7.14%) Apple
5 1 (3.57%) Reuters
5 1 (3.57%) Bloomberg
5 1 (3.57%) Symantec
5 1 (3.57%) Sophos
5 1 (3.57%) Lotus
5 1 (3.57%) SonicWALL
5 1 (3.57%) Draytek
5 1 (3.57%) Cisco
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 12 hours ago
Kingston upon Thames
Harrington Starr
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 6 days ago
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 6 days ago