The statistics below represent IT jobs advertised across the UK that had 1st Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 878 901 963
Rank change year-on-year
+23 +62
Permanent jobs requiring a 1st Line Support Technician 55 57 26
As % of all permanent IT jobs located in the UK 0.056% 0.052% 0.022%
As % of the Job Titles category 0.058% 0.054% 0.023%
Number of salaries quoted 50 55 25
Median salary £20,000 £19,000 £20,000
Median salary % change year-on-year
+5.26% -5.00%
90% offered a salary of more than £16,975 £16,750 £17,200
10% offered a salary of more than £24,100 £32,500 £27,600
UK excluding London median salary £19,750 £19,000 £18,000
% change year-on-year
+3.94% +5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94824 105610 114571
As % of all permanent IT jobs located in the UK 96.38% 96.47% 96.49%
Number of salaries quoted 79970 87076 93773
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Technician in the job title.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 50 £20,000 +5.26% 3
South East +21 14 £22,000 +18.91% 2
East of England +35 8 £22,500 -2.17%
Berkshire +16 8 £22,000 +18.91% 1
Hertfordshire +27 6 £23,000 -
North West +21 6 £19,750 -7.05%
Manchester +6 6 £19,750 -7.05%
Hoddesdon - 6 £23,000 -
East Midlands +7 5 £18,000 +2.85%
South West +4 5 £16,750 -11.84%
West Midlands -5 5 £17,500 -16.66%
London +11 4 £21,250 -34.61%
Cornwall - 4 £16,750 -
Northamptonshire +17 3 £18,000 +2.85%
Northampton +15 3 £18,000 +2.85%
Oxfordshire -20 3 £25,000 +13.63% 1
Warwickshire - 3 £17,500 -
Yorkshire - 3 £19,500 - 1
Warwick - 3 £17,500 -
Sale +3 2 £18,500 -
Wokingham - 2 £25,000 - 1
Oxford - 2 £25,000 - 1
Worcestershire - 2 £21,000 -
North Yorkshire - 2 £20,250 -
Surrey +31 1 £24,000 +33.33%
Reading +14 1 £23,000 +24.32%
Hampshire +6 1 £16,500 -5.71%
West Sussex -5 1 £19,500 -2.50%
Fareham -11 1 £16,500 -
Nottingham - 1 £23,000 -

1st Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 28 June 2016, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Technician in the job title.

1 93 (74.40%) Windows
2 66 (52.80%) Microsoft
3 62 (49.60%) Active Directory
4 48 (38.40%) Windows 7
5 44 (35.20%) MS Office
6 33 (26.40%) MS Excel
7 31 (24.80%) Windows 8
8 25 (20.00%) Windows Server
9 23 (18.40%) ITIL
10 21 (16.80%) Windows XP
11 18 (14.40%) Windows 10
11 18 (14.40%) Office 365
12 14 (11.20%) DNS
12 14 (11.20%) DHCP
13 13 (10.40%) MS Exchange
13 13 (10.40%) Windows Server 2008
13 13 (10.40%) Windows Server 2012
14 11 (8.80%) Firewall
15 10 (8.00%) Apple iOS
15 10 (8.00%) Android
15 10 (8.00%) Internet
16 9 (7.20%) Smartphone
17 8 (6.40%) VMware
17 8 (6.40%) Degree
17 8 (6.40%) Citrix
17 8 (6.40%) LAN
17 8 (6.40%) WAN
17 8 (6.40%) SLA
18 7 (5.60%) TCP/IP
18 7 (5.60%) CRM

1st Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.40%) MS Exchange
2 6 (4.80%) SharePoint
3 2 (1.60%) Exchange Server 2010
Applications
1 44 (35.20%) MS Office
2 33 (26.40%) MS Excel
3 2 (1.60%) MS Visio
4 1 (0.80%) AutoCAD
Cloud Services
1 18 (14.40%) Office 365
2 2 (1.60%) Dropbox
Communications & Networking
1 14 (11.20%) DHCP
1 14 (11.20%) DNS
2 11 (8.80%) Firewall
3 10 (8.00%) Internet
4 8 (6.40%) LAN
4 8 (6.40%) WAN
5 7 (5.60%) TCP/IP
6 6 (4.80%) SAN
6 6 (4.80%) VoIP
7 3 (2.40%) IP Telephony
7 3 (2.40%) NAS
7 3 (2.40%) Remote Desktop
7 3 (2.40%) Unified Communications
7 3 (2.40%) Wi-Fi
7 3 (2.40%) Wireless
8 2 (1.60%) VPN
9 1 (0.80%) ADSL
9 1 (0.80%) Network Security
9 1 (0.80%) PBX
Database & Business Intelligence
1 5 (4.00%) SQL Server
2 3 (2.40%) SQL Server 2008
2 3 (2.40%) SQL Server 2012
General
1 6 (4.80%) Legal
1 6 (4.80%) Telecoms
2 3 (2.40%) Marketing
3 2 (1.60%) Finance
3 2 (1.60%) Retail
4 1 (0.80%) Back Office
4 1 (0.80%) Front Office
4 1 (0.80%) Games
Miscellaneous
1 9 (7.20%) Smartphone
2 7 (5.60%) Mathematics
3 5 (4.00%) Video Conferencing
4 3 (2.40%) Clustering
4 3 (2.40%) Driving Licence
5 2 (1.60%) EPoS
5 2 (1.60%) iPhone
5 2 (1.60%) Management Information System
6 1 (0.80%) Biometrics
6 1 (0.80%) CMDB
6 1 (0.80%) Digital Media
6 1 (0.80%) iPad
6 1 (0.80%) Mainframe
6 1 (0.80%) VLE
Operating Systems
1 93 (74.40%) Windows
2 48 (38.40%) Windows 7
3 31 (24.80%) Windows 8
4 25 (20.00%) Windows Server
5 21 (16.80%) Windows XP
6 18 (14.40%) Windows 10
7 13 (10.40%) Windows Server 2008
7 13 (10.40%) Windows Server 2012
8 10 (8.00%) Android
8 10 (8.00%) Apple iOS
9 4 (3.20%) Mac OS
10 3 (2.40%) Mac OS X
11 2 (1.60%) Solaris
12 1 (0.80%) Linux
12 1 (0.80%) Unix
12 1 (0.80%) Windows Vista
Processes & Methodologies
1 23 (18.40%) ITIL
2 7 (5.60%) CRM
3 6 (4.80%) Service Delivery
4 3 (2.40%) Coaching
4 3 (2.40%) Disaster Recovery
4 3 (2.40%) Mentoring
4 3 (2.40%) Network Management
4 3 (2.40%) Patch Management
4 3 (2.40%) Service Management
4 3 (2.40%) Time Management
5 2 (1.60%) Conflict Management
5 2 (1.60%) Continuous Improvement
5 2 (1.60%) Email Filtering
5 2 (1.60%) Global Marketing
5 2 (1.60%) Kalman Filter
5 2 (1.60%) Open Source
5 2 (1.60%) Root Cause Analysis
5 2 (1.60%) Software Deployment
5 2 (1.60%) Software Distribution
5 2 (1.60%) Web Filtering
Programming Languages
1 6 (4.80%) SQL
2 2 (1.60%) C
2 2 (1.60%) C#
3 1 (0.80%) Java
3 1 (0.80%) JavaScript
3 1 (0.80%) PHP
Qualifications
1 8 (6.40%) Degree
2 5 (4.00%) ITIL Certification
3 3 (2.40%) DBS Check
3 3 (2.40%) MCP
3 3 (2.40%) Microsoft Certification
4 2 (1.60%) MCSE
5 1 (0.80%) CCNA
5 1 (0.80%) Cisco Certification
5 1 (0.80%) GNVQ
5 1 (0.80%) HNC
5 1 (0.80%) MCITP
5 1 (0.80%) MCSA
Quality Assurance & Compliance
1 8 (6.40%) SLA
System Software
1 62 (49.60%) Active Directory
2 7 (5.60%) VMware Infrastructure
3 3 (2.40%) Hyper-V
3 3 (2.40%) XenDesktop
4 2 (1.60%) Terminal Services
4 2 (1.60%) VMware ESXi
5 1 (0.80%) ISA Server
5 1 (0.80%) vSphere
Systems Management
1 7 (5.60%) SCCM
2 3 (2.40%) WSUS
3 1 (0.80%) MAILsweeper
Vendors
1 66 (52.80%) Microsoft
2 8 (6.40%) Citrix
2 8 (6.40%) VMware
3 5 (4.00%) Apple
4 4 (3.20%) HP
5 3 (2.40%) Salesforce.com
5 3 (2.40%) Veeam
6 2 (1.60%) Cisco
7 1 (0.80%) Acronis
7 1 (0.80%) Capita
7 1 (0.80%) Panasonic
7 1 (0.80%) Sophos
7 1 (0.80%) Symantec
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum 30 days holiday + excellent pension
Posted: 6 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 3 days ago