The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 876 861 870
Rank change year-on-year
-15 +9
Permanent jobs requiring a 1st Line Support Technician 18 16 20
As % of all permanent IT jobs located in the UK 0.016% 0.015% 0.017%
As % of the Job Titles category 0.017% 0.016% 0.018%
Number of salaries quoted 16 14 19
Average salary £21,000 £19,380 £18,000
Average salary % change year-on-year
+8.35% +7.66%
90% offered a salary of more than £17,750 £18,000 £17,000
10% offered a salary of more than £25,500 £23,400 £20,000
UK excluding London average salary £20,500 £19,380 £18,000
% change year-on-year
+5.77% +7.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107850 100706 111819
As % of all permanent IT jobs located in the UK 94.45% 94.25% 95.16%
Number of salaries quoted 87304 83723 95384
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Technician over the 3 months to 22 September 2014 within the UK.

1st Line Support Technician Salary Histogram in the UK

1st Line Support Technician
Top 24 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 18 £21,000 +8.35% 9
South East -2 7 £22,250 +18.66% 3
North West -11 5 £18,000 -5.26% 2
Cheshire -10 4 £18,000 -5.26% 1
London -4 3 £21,000 -12.50% 1
Warrington -18 2 £17,000 -10.52%
Berkshire - 2 £23,500 -
Hertfordshire - 2 £19,750 - 1
Runcorn - 2 £18,000 -
Sunbury-on-Thames - 2 £22,500 -
Surrey - 2 £22,500 - 1
East of England - 2 £19,750 - 1
Buckinghamshire +7 1 £26,000 +57.57%
Milton Keynes -6 1 £26,000 +57.57%
South West -30 1 £17,500 -
Stockport - 1 £22,000 -
Manchester - 1 £22,000 - 1
Basingstoke - 1 £20,500 -
Cullompton - 1 £17,500 -
Hoddesdon - 1 £21,500 -
Watford - 1 £18,000 - 1
Oxfordshire - 1 £19,500 -
Devon - 1 £17,500 -
Hampshire - 1 £20,500 - 1

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 22 September 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 15 (45.45%) Microsoft
1 15 (45.45%) Active Directory
2 12 (36.36%) Windows
3 11 (33.33%) MS Excel
4 8 (24.24%) Citrix
4 8 (24.24%) SLA
4 8 (24.24%) Windows 7
5 7 (21.21%) VMware
6 6 (18.18%) Degree
7 5 (15.15%) Windows XP
7 5 (15.15%) MS Exchange
7 5 (15.15%) MCP
7 5 (15.15%) SQL
8 4 (12.12%) MS Office
8 4 (12.12%) Finance
9 3 (9.09%) Advertising
9 3 (9.09%) Blackberry
9 3 (9.09%) ITIL
9 3 (9.09%) SQL Server
9 3 (9.09%) WAN
9 3 (9.09%) Microsoft Certification
9 3 (9.09%) Marketing
9 3 (9.09%) Time Management
10 2 (6.06%) Exchange Server 2010
10 2 (6.06%) Analytical Skills
10 2 (6.06%) VMware Infrastructure
10 2 (6.06%) Android
10 2 (6.06%) iPhone
10 2 (6.06%) Windows Server 2008
10 2 (6.06%) Retail

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 22 September 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.15%) MS Exchange
2 2 (6.06%) Exchange Server 2010
2 2 (6.06%) IIS
3 1 (3.03%) IBM Notes
3 1 (3.03%) Exchange Server 2007
Applications
1 11 (33.33%) MS Excel
2 4 (12.12%) MS Office
Business Applications
1 1 (3.03%) Agresso
1 1 (3.03%) Eikon
1 1 (3.03%) Dynamics AX
Communications & Networking
1 3 (9.09%) WAN
2 2 (6.06%) TCP/IP
2 2 (6.06%) DNS
2 2 (6.06%) LAN
3 1 (3.03%) Firewall
3 1 (3.03%) VoIP
Database & Business Intelligence
1 3 (9.09%) SQL Server
2 1 (3.03%) Oracle Database
2 1 (3.03%) SQL Server 2008
General
1 4 (12.12%) Finance
2 3 (9.09%) Advertising
2 3 (9.09%) Marketing
3 2 (6.06%) Retail
4 1 (3.03%) Aerospace
4 1 (3.03%) Military
4 1 (3.03%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.03%) .NET
1 1 (3.03%) ASP.NET
Miscellaneous
1 3 (9.09%) Blackberry
2 2 (6.06%) Analytical Skills
2 2 (6.06%) iPhone
2 2 (6.06%) iPad
2 2 (6.06%) iSeries
3 1 (3.03%) Computer Science
Operating Systems
1 12 (36.36%) Windows
2 8 (24.24%) Windows 7
3 5 (15.15%) Windows XP
4 2 (6.06%) Android
4 2 (6.06%) Windows Server 2008
4 2 (6.06%) Linux
4 2 (6.06%) UNIX
5 1 (3.03%) Windows Server 2003
5 1 (3.03%) Apple iOS
5 1 (3.03%) Windows 8
Processes & Methodologies
1 3 (9.09%) ITIL
1 3 (9.09%) Time Management
2 2 (6.06%) Project Management
2 2 (6.06%) ERP
3 1 (3.03%) Service Delivery
3 1 (3.03%) Change Management
3 1 (3.03%) ITSM
3 1 (3.03%) E-Commerce
3 1 (3.03%) Waterfall
3 1 (3.03%) Android Development
3 1 (3.03%) Mentoring
3 1 (3.03%) Unit Testing
Programming Languages
1 5 (15.15%) SQL
2 1 (3.03%) C
Qualifications
1 6 (18.18%) Degree
2 5 (15.15%) MCP
3 3 (9.09%) Microsoft Certification
4 2 (6.06%) MCSE
5 1 (3.03%) ITIL Certification
Quality Assurance & Compliance
1 8 (24.24%) SLA
2 2 (6.06%) Sarbanes-Oxley
3 1 (3.03%) QA
System Software
1 15 (45.45%) Active Directory
2 2 (6.06%) VMware Infrastructure
2 2 (6.06%) Hyper-V
3 1 (3.03%) XenServer
3 1 (3.03%) VMware ESXi
Systems Management
1 1 (3.03%) Backup Exec
1 1 (3.03%) SCCM
Vendors
1 15 (45.45%) Microsoft
2 8 (24.24%) Citrix
3 7 (21.21%) VMware
4 2 (6.06%) HP
4 2 (6.06%) Dell
4 2 (6.06%) Apple
5 1 (3.03%) Reuters
5 1 (3.03%) Bloomberg
5 1 (3.03%) Symantec
5 1 (3.03%) Sophos
5 1 (3.03%) Oracle
5 1 (3.03%) Cisco
5 1 (3.03%) Lotus
5 1 (3.03%) SonicWALL
5 1 (3.03%) Draytek
Watford, Hertfordshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 2 days ago
Winchester, Hampshire
Premier Group Recruitment
Salary: £18000 per annum + Benefits
Posted: 3 days ago
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 6 days ago
Macclesfield, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 6 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 per annum
Posted: 6 days ago
Lancing, West Sussex
Talent Spa
Salary: £13k - 19k per year
Posted: 6 days ago
East Midlands
Venn Group - UK
Salary: 18-21 Per Annum
Posted: 11 days ago