The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
First Line Support Technician
Rank 841 857 848
Rank change year-on-year
+16 -9
Permanent jobs requiring a 1st Line Support Technician 17 10 21
As % of all permanent IT jobs located in the UK 0.016% 0.010% 0.020%
As % of the Job Titles category 0.017% 0.010% 0.021%
Number of salaries quoted 17 10 18
Average salary £19,000 £18,000 £18,500
Average salary % change year-on-year
+5.55% -2.70%
90% offered a salary of more than £16,900 £15,000 £15,850
10% offered a salary of more than £22,900 £23,850 £22,600
UK excluding London average salary £19,000 £17,000 £18,500
% change year-on-year
+11.76% -8.10%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98061 98558 99490
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.82%
Number of salaries quoted 80635 79397 83728
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 26 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 16 £19,000 +5.55% 3
East of England - 5 £21,000 -
South East - 5 £19,000 - 3
Hampshire - 4 £17,875 - 1
Hertfordshire - 3 £21,000 -
Hemel Hempstead - 3 £21,000 -
London +9 2 £24,500 +8.88%
North West -5 2 £18,000 -7.69%
Manchester - 2 £18,000 -
Fareham - 2 £16,750 -
Southampton - 2 £19,000 -
Essex - 2 £19,250 -
South West -23 1 £18,000 -7.69%
Wales - 1 £25,000 -
Avon - 1 £18,000 -
Torfaen - 1 £25,000 -
South Wales - 1 £25,000 -
Northamptonshire - 1 £17,000 -
Surrey - 1 £19,000 - 1
East Midlands - 1 £17,000 -
Farnham - 1 £19,000 -
Colchester - 1 £20,000 -
Croydon - 1 £21,500 -
Cwmbran - 1 £25,000 -
Northampton - 1 £17,000 -
Hockley - 1 £18,500 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 27 (57.45%) Windows
2 20 (42.55%) Microsoft
3 19 (40.43%) Active Directory
4 15 (31.91%) SLA
5 14 (29.79%) MS Excel
6 7 (14.89%) Citrix
7 6 (12.77%) Mathematics
7 6 (12.77%) Windows 7
7 6 (12.77%) Degree
7 6 (12.77%) Linux
7 6 (12.77%) MS Office
8 5 (10.64%) SQL
9 4 (8.51%) ITIL
9 4 (8.51%) UNIX
9 4 (8.51%) MS Exchange
9 4 (8.51%) VMware
10 3 (6.38%) Raspberry Pi
10 3 (6.38%) Manufacturing
10 3 (6.38%) Advertising
10 3 (6.38%) Service Management
10 3 (6.38%) Windows Server 2003
10 3 (6.38%) MySQL
11 2 (4.26%) C
11 2 (4.26%) DHCP
11 2 (4.26%) TCP/IP
11 2 (4.26%) ERP
11 2 (4.26%) DNS
11 2 (4.26%) Blackberry
11 2 (4.26%) Sarbanes-Oxley
11 2 (4.26%) Quality Management

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.51%) MS Exchange
2 1 (2.13%) Exchange Server 2010
2 1 (2.13%) IBM Notes
2 1 (2.13%) SharePoint
Applications
1 14 (29.79%) MS Excel
2 6 (12.77%) MS Office
3 2 (4.26%) MS PowerPoint
Business Applications
1 1 (2.13%) HiPortfolio
Communications & Networking
1 2 (4.26%) DHCP
1 2 (4.26%) TCP/IP
1 2 (4.26%) DNS
2 1 (2.13%) Wi-Fi
2 1 (2.13%) IP Telephony
2 1 (2.13%) VPN
2 1 (2.13%) LAN
2 1 (2.13%) WAN
Database & Business Intelligence
1 3 (6.38%) MySQL
2 1 (2.13%) SQL Server
2 1 (2.13%) Oracle Database
General
1 3 (6.38%) Manufacturing
1 3 (6.38%) Advertising
2 2 (4.26%) Marketing
3 1 (2.13%) Back Office
3 1 (2.13%) Finance
3 1 (2.13%) Aerospace
3 1 (2.13%) Military
3 1 (2.13%) Local Government
Miscellaneous
1 6 (12.77%) Mathematics
2 3 (6.38%) Raspberry Pi
3 2 (4.26%) iSeries
3 2 (4.26%) Blackberry
4 1 (2.13%) DTV
4 1 (2.13%) VLE
4 1 (2.13%) Video Editing
4 1 (2.13%) Analytical Skills
Operating Systems
1 27 (57.45%) Windows
2 6 (12.77%) Linux
2 6 (12.77%) Windows 7
3 4 (8.51%) UNIX
4 3 (6.38%) Windows Server 2003
5 2 (4.26%) Windows Server 2008
6 1 (2.13%) Windows 8
6 1 (2.13%) Windows Server 2012
6 1 (2.13%) Windows XP
6 1 (2.13%) Solaris
Processes & Methodologies
1 4 (8.51%) ITIL
2 3 (6.38%) Service Management
3 2 (4.26%) Quality Management
3 2 (4.26%) ERP
3 2 (4.26%) Time Management
3 2 (4.26%) QMS
3 2 (4.26%) Change Control
4 1 (2.13%) Line Management
4 1 (2.13%) Continuous Improvement
4 1 (2.13%) ITSM
4 1 (2.13%) Investment Management
Programming Languages
1 5 (10.64%) SQL
2 2 (4.26%) C
Qualifications
1 6 (12.77%) Degree
2 1 (2.13%) VCP4
2 1 (2.13%) MCP
2 1 (2.13%) MCSE
2 1 (2.13%) MCSA
2 1 (2.13%) Microsoft Certification
Quality Assurance & Compliance
1 15 (31.91%) SLA
2 2 (4.26%) Sarbanes-Oxley
System Software
1 19 (40.43%) Active Directory
2 2 (4.26%) VMware Infrastructure
Vendors
1 20 (42.55%) Microsoft
2 7 (14.89%) Citrix
3 4 (8.51%) VMware
4 1 (2.13%) Oracle
4 1 (2.13%) Dell
4 1 (2.13%) Lotus
4 1 (2.13%) Apple
4 1 (2.13%) Symantec
Witney, Oxfordshire
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Salary: From £16,000 to £18,000 per annum
Posted: 19 hours ago
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Salary: £15000 - £19000 per annum
Posted: Yesterday
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Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 4 days ago