The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
First Line Support Technician
Rank 876 889 859
Rank change year-on-year
+13 -30
Permanent jobs requiring a 1st Line Support Technician 14 16 21
As % of all permanent IT jobs located in the UK 0.013% 0.014% 0.019%
As % of the Job Titles category 0.014% 0.015% 0.020%
Number of salaries quoted 14 15 17
Average salary £19,750 £19,500 £19,000
Average salary % change year-on-year
+1.28% +2.63%
90% offered a salary of more than £17,125 £15,000 £16,400
10% offered a salary of more than £23,950 £26,900 £22,800
UK excluding London average salary £19,000 £19,500 £19,000
% change year-on-year
-2.56% +2.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102508 106760 102483
As % of all permanent IT jobs located in the UK 94.76% 94.58% 94.80%
Number of salaries quoted 83937 86285 85691
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 20 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 12 £19,250 -1.28% 5
East of England - 5 £21,000 -
Hertfordshire - 3 £21,000 -
Hemel Hempstead - 3 £21,000 -
North West +9 2 £18,000 -7.69%
South East +1 2 £16,750 -36.79% 2
London 0 2 £24,500 +5.37%
Manchester - 2 £18,000 -
Essex - 2 £19,250 -
Hampshire - 2 £16,750 - 1
Fareham - 2 £16,750 -
South West -18 1 £18,000 -7.69%
Wales - 1 £25,000 -
Avon - 1 £18,000 -
Torfaen - 1 £25,000 -
South Wales - 1 £25,000 -
Hockley - 1 £18,500 -
Colchester - 1 £20,000 -
Croydon - 1 £21,500 -
Cwmbran - 1 £25,000 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 28 (71.79%) Windows
2 19 (48.72%) Microsoft
3 17 (43.59%) Active Directory
4 13 (33.33%) MS Excel
4 13 (33.33%) SLA
5 7 (17.95%) Degree
5 7 (17.95%) Windows 7
6 6 (15.38%) Citrix
6 6 (15.38%) MS Office
6 6 (15.38%) Mathematics
7 5 (12.82%) SQL
7 5 (12.82%) Linux
8 4 (10.26%) MS Exchange
9 3 (7.69%) VMware
9 3 (7.69%) Manufacturing
9 3 (7.69%) Service Management
9 3 (7.69%) DNS
9 3 (7.69%) Windows Server 2003
9 3 (7.69%) UNIX
9 3 (7.69%) MySQL
9 3 (7.69%) ITIL
9 3 (7.69%) Raspberry Pi
10 2 (5.13%) Windows Server 2008
10 2 (5.13%) Change Control
10 2 (5.13%) QMS
10 2 (5.13%) C
10 2 (5.13%) DHCP
10 2 (5.13%) TCP/IP
10 2 (5.13%) Quality Management
10 2 (5.13%) Blackberry

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.26%) MS Exchange
2 1 (2.56%) Exchange Server 2010
2 1 (2.56%) IIS
2 1 (2.56%) IBM Notes
2 1 (2.56%) SharePoint
Applications
1 13 (33.33%) MS Excel
2 6 (15.38%) MS Office
3 2 (5.13%) MS PowerPoint
Business Applications
1 1 (2.56%) HiPortfolio
Communications & Networking
1 3 (7.69%) DNS
2 2 (5.13%) DHCP
2 2 (5.13%) TCP/IP
3 1 (2.56%) VPN
3 1 (2.56%) Wi-Fi
3 1 (2.56%) IP Telephony
3 1 (2.56%) LAN
Database & Business Intelligence
1 3 (7.69%) MySQL
General
1 3 (7.69%) Manufacturing
2 1 (2.56%) Advertising
2 1 (2.56%) Local Government
2 1 (2.56%) Back Office
2 1 (2.56%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.56%) .NET
1 1 (2.56%) ASP.NET
Miscellaneous
1 6 (15.38%) Mathematics
2 3 (7.69%) Raspberry Pi
3 2 (5.13%) Blackberry
4 1 (2.56%) DTV
4 1 (2.56%) VLE
4 1 (2.56%) Video Editing
4 1 (2.56%) Computer Science
Operating Systems
1 28 (71.79%) Windows
2 7 (17.95%) Windows 7
3 5 (12.82%) Linux
4 3 (7.69%) Windows Server 2003
4 3 (7.69%) UNIX
5 2 (5.13%) Windows Server 2008
6 1 (2.56%) Android
6 1 (2.56%) Windows XP
6 1 (2.56%) Solaris
6 1 (2.56%) Windows 8
6 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 3 (7.69%) ITIL
1 3 (7.69%) Service Management
2 2 (5.13%) Quality Management
2 2 (5.13%) QMS
2 2 (5.13%) Change Control
3 1 (2.56%) Android Development
3 1 (2.56%) Line Management
3 1 (2.56%) Waterfall
3 1 (2.56%) Continuous Improvement
3 1 (2.56%) Investment Management
3 1 (2.56%) Project Management
Programming Languages
1 5 (12.82%) SQL
2 2 (5.13%) C
Qualifications
1 7 (17.95%) Degree
2 1 (2.56%) MCP
2 1 (2.56%) MCSE
2 1 (2.56%) MCSA
2 1 (2.56%) Microsoft Certification
Quality Assurance & Compliance
1 13 (33.33%) SLA
2 1 (2.56%) QA
System Software
1 17 (43.59%) Active Directory
2 1 (2.56%) VMware Infrastructure
Vendors
1 19 (48.72%) Microsoft
2 6 (15.38%) Citrix
3 3 (7.69%) VMware
4 1 (2.56%) Dell
4 1 (2.56%) Lotus
4 1 (2.56%) Apple
4 1 (2.56%) Symantec
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 3 days ago
Ibstock
Blue Town Online
Posted: 5 days ago
Warwickshire
Consult Solutions
Salary: £16000 - £18000 per annum + Benefits
Posted: 6 days ago
Warwickshire
Greywood Associates Limited
Salary: £16000 - £21000 per annum + Benefits
Posted: 20 days ago
Waterlooville
Recruitment Genius
Salary: £15000 - £19000 per annum
Posted: 24 days ago