The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
First Line Support Technician
Rank 867 891 874
Rank change year-on-year
+24 -17
Permanent jobs requiring a 1st Line Support Technician 28 8 20
As % of all permanent IT jobs located in the UK 0.025% 0.007% 0.017%
As % of the Job Titles category 0.026% 0.008% 0.018%
Number of salaries quoted 27 5 20
Average salary £19,000 £20,000 £17,500
Average salary % change year-on-year
-5.00% +14.28%
90% offered a salary of more than £16,250 £17,100 £16,000
10% offered a salary of more than £21,500 £21,900 £20,000
UK excluding London average salary £18,000 £18,000 £17,000
% change year-on-year
- +5.88%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106313 103834 110138
As % of all permanent IT jobs located in the UK 94.66% 94.68% 95.33%
Number of salaries quoted 88520 84369 94875
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,400 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 28 £19,000 -5.00% 5
South East +17 14 £19,000 +4.10% 4
Hampshire -7 6 £17,625 +6.81% 3
Yorkshire - 5 £17,000 -
Hertfordshire -17 4 £17,500 -
East of England -19 4 £17,000 -
West Yorkshire - 4 £17,000 -
Surrey -1 3 £19,000 -5.00% 1
Oxfordshire - 3 £19,000 -
Southampton - 3 £19,000 - 1
Fareham - 3 £16,250 - 1
Farnham - 3 £19,000 - 1
Huddersfield - 3 £17,000 -
London +23 2 £22,500 +3.44% 1
Reading - 2 £20,500 -
Bedfordshire - 2 £17,000 -
Berkshire - 2 £20,500 -
North West - 2 £18,750 -
Cheshire - 1 £16,000 -
East Midlands - 1 £17,000 -
Manchester - 1 £21,500 -
Northampton - 1 £17,000 -
Harrogate - 1 £17,000 -
Hoddesdon - 1 £21,500 -
Wakefield - 1 £20,000 -
Watford - 1 £18,000 -
Witney - 1 £19,000 -
North Yorkshire - 1 £17,000 -
Northamptonshire - 1 £17,000 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 22 (48.89%) Windows
1 22 (48.89%) Microsoft
1 22 (48.89%) Active Directory
2 17 (37.78%) MS Excel
3 11 (24.44%) SLA
4 9 (20.00%) Citrix
4 9 (20.00%) Windows 7
5 6 (13.33%) Degree
6 5 (11.11%) MS Office
7 4 (8.89%) ITIL
7 4 (8.89%) Windows XP
7 4 (8.89%) MS Exchange
7 4 (8.89%) Mathematics
7 4 (8.89%) VMware
8 3 (6.67%) Manufacturing
8 3 (6.67%) Advertising
8 3 (6.67%) Service Management
8 3 (6.67%) DNS
8 3 (6.67%) MCP
8 3 (6.67%) Windows Server 2008
9 2 (4.44%) iSeries
9 2 (4.44%) Windows 8
9 2 (4.44%) Change Control
9 2 (4.44%) Analytical Skills
9 2 (4.44%) SQL
9 2 (4.44%) SQL Server
9 2 (4.44%) IIS
9 2 (4.44%) Linux
9 2 (4.44%) ERP
9 2 (4.44%) DHCP

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.89%) MS Exchange
2 2 (4.44%) IIS
3 1 (2.22%) IBM Notes
3 1 (2.22%) SharePoint
Applications
1 17 (37.78%) MS Excel
2 5 (11.11%) MS Office
3 1 (2.22%) MS PowerPoint
Business Applications
1 1 (2.22%) Eikon
Communications & Networking
1 3 (6.67%) DNS
2 2 (4.44%) DHCP
3 1 (2.22%) VPN
3 1 (2.22%) WAN
Database & Business Intelligence
1 2 (4.44%) SQL Server
2 1 (2.22%) SQL Server 2008
2 1 (2.22%) Oracle Database
General
1 3 (6.67%) Manufacturing
1 3 (6.67%) Advertising
2 2 (4.44%) Marketing
3 1 (2.22%) Telecoms
3 1 (2.22%) Finance
3 1 (2.22%) Aerospace
3 1 (2.22%) Military
3 1 (2.22%) Local Government
Libraries, Frameworks & Software Standards
1 1 (2.22%) .NET
1 1 (2.22%) ASP.NET
Miscellaneous
1 4 (8.89%) Mathematics
2 2 (4.44%) iSeries
2 2 (4.44%) Analytical Skills
3 1 (2.22%) Computer Science
3 1 (2.22%) VLE
3 1 (2.22%) Video Editing
Operating Systems
1 22 (48.89%) Windows
2 9 (20.00%) Windows 7
3 4 (8.89%) Windows XP
4 3 (6.67%) Windows Server 2008
5 2 (4.44%) Windows 8
5 2 (4.44%) Windows Server 2003
5 2 (4.44%) Linux
6 1 (2.22%) Android
6 1 (2.22%) Windows Server 2012
6 1 (2.22%) UNIX
Processes & Methodologies
1 4 (8.89%) ITIL
2 3 (6.67%) Service Management
3 2 (4.44%) Quality Management
3 2 (4.44%) Time Management
3 2 (4.44%) QMS
3 2 (4.44%) ERP
3 2 (4.44%) Change Control
4 1 (2.22%) Android Development
4 1 (2.22%) Line Management
4 1 (2.22%) Mentoring
4 1 (2.22%) Project Management
4 1 (2.22%) Waterfall
4 1 (2.22%) Continuous Improvement
4 1 (2.22%) Service Delivery
4 1 (2.22%) ITSM
Programming Languages
1 2 (4.44%) SQL
2 1 (2.22%) C
Qualifications
1 6 (13.33%) Degree
2 3 (6.67%) MCP
3 1 (2.22%) Microsoft Certification
3 1 (2.22%) ITIL Certification
Quality Assurance & Compliance
1 11 (24.44%) SLA
2 2 (4.44%) Sarbanes-Oxley
3 1 (2.22%) QA
System Software
1 22 (48.89%) Active Directory
2 2 (4.44%) VMware Infrastructure
Systems Management
1 1 (2.22%) SCCM
Vendors
1 22 (48.89%) Microsoft
2 9 (20.00%) Citrix
3 4 (8.89%) VMware
4 2 (4.44%) Apple
5 1 (2.22%) Reuters
5 1 (2.22%) Bloomberg
5 1 (2.22%) Oracle
5 1 (2.22%) Lotus
5 1 (2.22%) Dell
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: Yesterday
Southampton
Spectrum IT
Salary: £18000 - £20000 per annum
Posted: 6 days ago
Farnham
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 6 days ago
Fareham
Spectrum IT
Salary: £15000 - £17500 per annum + Benefits
Posted: 22 days ago