The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support Technician
Rank 861 896 859
Rank change year-on-year
+35 -37
Permanent jobs requiring a 1st Line Support Technician 32 11 14
As % of all permanent IT jobs located in the UK 0.029% 0.010% 0.013%
As % of the Job Titles category 0.031% 0.010% 0.014%
Number of salaries quoted 31 10 12
Average salary £18,000 £20,250 £19,190
Average salary % change year-on-year
-11.11% +5.52%
90% offered a salary of more than £16,500 £18,000 £18,000
10% offered a salary of more than £21,500 £27,450 £23,800
UK excluding London average salary £18,000 £20,000 £19,000
% change year-on-year
-10.00% +5.26%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 30 £18,000 -11.11% 6
South East +27 16 £18,250 -14.11% 2
Hampshire +12 7 £18,000 -12.19% 1
North West +8 7 £21,000 +16.66% 2
Manchester - 6 £21,250 - 2
East Midlands - 5 £16,500 - 1
Buckinghamshire -9 3 £20,000 -23.07%
Milton Keynes -9 3 £20,000 -23.07%
Sale - 3 £17,500 -
Northamptonshire - 3 £16,500 -
Sevenoaks - 3 £15,500 -
Northampton - 3 £16,500 -
Kent - 3 £15,500 -
Surrey - 3 £18,000 - 1
Derbyshire - 2 £16,000 - 1
Fareham - 2 £16,500 -
Stockport - 2 £23,250 -
Basingstoke +24 1 £18,000 -12.19%
London +9 1 £21,000 -1.17%
Warrington +6 1 £18,000 -
Cheshire +4 1 £18,000 -
Southampton - 1 £17,500 - 1
Chesterfield - 1 - - 1
Derby - 1 £16,000 -
Bournemouth - 1 £17,000 -
Edgware - 1 £21,000 -
Cheadle - 1 £24,000 -
South West - 1 £17,000 -
Dorset - 1 £17,000 -
Glasgow - 1 £19,500 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 33 (52.38%) Windows
2 29 (46.03%) Microsoft
3 22 (34.92%) Active Directory
4 14 (22.22%) SLA
4 14 (22.22%) MS Excel
4 14 (22.22%) SQL
5 10 (15.87%) System Testing
5 10 (15.87%) MS Office
5 10 (15.87%) Macromedia
6 9 (14.29%) MS Exchange
6 9 (14.29%) Windows 8
7 8 (12.70%) WAN
7 8 (12.70%) Windows XP
8 7 (11.11%) TCP/IP
8 7 (11.11%) DNS
8 7 (11.11%) Windows Server 2008
9 6 (9.52%) Video Conferencing
9 6 (9.52%) Finance
9 6 (9.52%) VMware
9 6 (9.52%) LAN
10 5 (7.94%) Linux
10 5 (7.94%) ITIL
10 5 (7.94%) VMware Infrastructure
10 5 (7.94%) Windows 7
10 5 (7.94%) SCCM
11 4 (6.35%) Windows Server 2012
11 4 (6.35%) Manufacturing
11 4 (6.35%) Microsoft Certification
11 4 (6.35%) Avaya
12 3 (4.76%) Mac OS X

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (14.29%) MS Exchange
2 2 (3.17%) Exchange Server 2003
3 1 (1.59%) Lync
3 1 (1.59%) Exchange Server 2010
3 1 (1.59%) Blackberry Enterprise Server
3 1 (1.59%) IIS
3 1 (1.59%) IBM Notes
Applications
1 14 (22.22%) MS Excel
2 10 (15.87%) MS Office
Business Applications
1 1 (1.59%) HiPortfolio
Cloud Services
1 2 (3.17%) Cloud Computing
1 2 (3.17%) Amazon AWS
2 1 (1.59%) Office 365
Communications & Networking
1 8 (12.70%) WAN
2 7 (11.11%) TCP/IP
2 7 (11.11%) DNS
3 6 (9.52%) LAN
4 2 (3.17%) VPN
4 2 (3.17%) VLAN
4 2 (3.17%) iSCSI
5 1 (1.59%) Internet
5 1 (1.59%) VoIP
5 1 (1.59%) DHCP
5 1 (1.59%) FTP
Database & Business Intelligence
1 2 (3.17%) MySQL
1 2 (3.17%) SQL Server
1 2 (3.17%) PostgreSQL
General
1 6 (9.52%) Finance
2 4 (6.35%) Manufacturing
3 1 (1.59%) Marketing
Libraries, Frameworks & Software Standards
1 2 (3.17%) HTML
1 2 (3.17%) Web Services
1 2 (3.17%) XML
2 1 (1.59%) .NET
2 1 (1.59%) ASP.NET
Miscellaneous
1 6 (9.52%) Video Conferencing
2 3 (4.76%) Blackberry
3 2 (3.17%) Management Information System
3 2 (3.17%) Mathematics
4 1 (1.59%) Computer Science
4 1 (1.59%) iPad
4 1 (1.59%) Analytical Skills
Operating Systems
1 33 (52.38%) Windows
2 9 (14.29%) Windows 8
3 8 (12.70%) Windows XP
4 7 (11.11%) Windows Server 2008
5 5 (7.94%) Windows 7
5 5 (7.94%) Linux
6 4 (6.35%) Windows Server 2012
7 3 (4.76%) Mac OS X
8 1 (1.59%) Windows Server 2003
8 1 (1.59%) Android
8 1 (1.59%) Mac OS
8 1 (1.59%) Solaris
8 1 (1.59%) Apple iOS
Processes & Methodologies
1 10 (15.87%) System Testing
2 5 (7.94%) ITIL
3 2 (3.17%) BCP
3 2 (3.17%) Information Security
3 2 (3.17%) Software Testing
3 2 (3.17%) Time Management
3 2 (3.17%) Software Distribution
3 2 (3.17%) Problem Management
3 2 (3.17%) DevOps
4 1 (1.59%) Android Development
4 1 (1.59%) Waterfall
4 1 (1.59%) Incident Management
4 1 (1.59%) Investment Management
4 1 (1.59%) Project Management
4 1 (1.59%) Migration
Programming Languages
1 14 (22.22%) SQL
2 2 (3.17%) JavaScript
3 1 (1.59%) C
Qualifications
1 4 (6.35%) Microsoft Certification
2 3 (4.76%) Degree
2 3 (4.76%) MCP
3 1 (1.59%) HND
Quality Assurance & Compliance
1 14 (22.22%) SLA
2 1 (1.59%) QA
System Software
1 22 (34.92%) Active Directory
2 5 (7.94%) VMware Infrastructure
3 1 (1.59%) Hyper-V
Systems Management
1 5 (7.94%) SCCM
2 2 (3.17%) Backup Exec
Vendors
1 29 (46.03%) Microsoft
2 10 (15.87%) Macromedia
3 6 (9.52%) VMware
4 4 (6.35%) Avaya
5 2 (3.17%) Apple
5 2 (3.17%) HP
5 2 (3.17%) Dell
5 2 (3.17%) Citrix
5 2 (3.17%) Oracle
6 1 (1.59%) Hyland
6 1 (1.59%) Symantec
6 1 (1.59%) Lotus
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £15000 - £17000 per annum
Posted: 5 days ago
Oldham
Recruitment Genius
Salary: £16000 - £18000 per annum
Posted: 10 days ago
Chesterfield
Hays IT - Uk Posting account
Salary: Competitive
Posted: 16 days ago
Coventry
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 19 days ago