The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 891 906 933
Rank change year-on-year
+15 +27
Permanent jobs requiring a 1st Line Support Technician 57 36 19
As % of all permanent IT jobs located in the UK 0.056% 0.034% 0.018%
As % of the Job Titles category 0.059% 0.035% 0.019%
Number of salaries quoted 57 35 17
Average salary £19,315 £18,000 £19,500
Average salary % change year-on-year
+7.30% -7.69%
90% offered a salary of more than £16,500 £16,250 £15,000
10% offered a salary of more than £25,000 £20,900 £20,800
UK excluding London average salary £19,157 £18,000 £19,500
% change year-on-year
+6.42% -7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97345 102801 101131
As % of all permanent IT jobs located in the UK 96.11% 96.45% 96.28%
Number of salaries quoted 81678 85210 81441
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 57 £19,315 +7.30% 10
South East +23 26 £18,500 -2.63% 3
East Sussex - 15 £18,500 - 1
Hastings - 10 £18,500 - 1
South West - 8 £16,500 - 2
Yorkshire +23 6 £18,000 +10.76% 2
Hampshire +16 6 £16,500 -1.49% 1
Dorset - 6 £18,000 -
York - 6 £18,000 - 1
North Yorkshire - 6 £18,000 - 1
London +12 5 £25,000 +4.16%
Brighton - 5 £21,000 -
North West +20 4 £22,000 +22.22% 1
Fareham +4 4 £16,500 +1.53% 1
East of England +3 4 £25,000 +38.88% 1
Manchester +18 3 £22,000 +22.22%
Surrey +11 3 £20,500 +7.89%
Guildford - 3 £20,500 -
Peterborough - 3 £25,000 -
Bournemouth - 3 £20,000 -
Poole - 3 £16,000 -
Cambridgeshire - 3 £25,000 -
East Midlands +3 2 £21,500 +16.21% 1
Berkshire - 2 £19,657 - 1
West Midlands - 2 £23,500 -
Taunton - 2 £16,500 -
Tamworth - 2 £23,500 -
Somerset - 2 £16,500 -
Staffordshire - 2 £23,500 -
Romford - 2 £19,000 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 9 February 2016, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 60 (63.83%) Windows
2 46 (48.94%) Microsoft
3 34 (36.17%) Active Directory
3 34 (36.17%) MS Excel
4 29 (30.85%) MS Office
5 26 (27.66%) Windows 7
6 24 (25.53%) Windows Server
7 21 (22.34%) Windows 8
7 21 (22.34%) Windows XP
8 13 (13.83%) ITIL
8 13 (13.83%) Office 365
9 10 (10.64%) Apple iOS
9 10 (10.64%) Android
10 9 (9.57%) Degree
10 9 (9.57%) SLA
11 8 (8.51%) SQL
12 7 (7.45%) Windows Server 2012
12 7 (7.45%) Mathematics
12 7 (7.45%) DHCP
12 7 (7.45%) TCP/IP
12 7 (7.45%) DNS
12 7 (7.45%) Internet
12 7 (7.45%) Finance
13 6 (6.38%) Legal
13 6 (6.38%) Windows Server 2008
13 6 (6.38%) SCCM
13 6 (6.38%) Mentoring
14 5 (5.32%) Coaching
14 5 (5.32%) Remote Desktop
14 5 (5.32%) Time Management

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 9 February 2016, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (5.32%) MS Exchange
2 3 (3.19%) CMS
2 3 (3.19%) SharePoint
3 2 (2.13%) Exchange Server 2003
3 2 (2.13%) IIS
4 1 (1.06%) WordPress
Applications
1 34 (36.17%) MS Excel
2 29 (30.85%) MS Office
3 1 (1.06%) AutoCAD
Cloud Services
1 13 (13.83%) Office 365
2 2 (2.13%) Amazon AWS
2 2 (2.13%) Cloud Computing
Communications & Networking
1 7 (7.45%) DHCP
1 7 (7.45%) DNS
1 7 (7.45%) Internet
1 7 (7.45%) TCP/IP
2 5 (5.32%) LAN
2 5 (5.32%) Remote Desktop
3 4 (4.26%) Firewall
3 4 (4.26%) WAN
4 2 (2.13%) iSCSI
4 2 (2.13%) Unified Communications
4 2 (2.13%) VLAN
4 2 (2.13%) VPN
5 1 (1.06%) SAN
5 1 (1.06%) SMTP
Database & Business Intelligence
1 3 (3.19%) SQL Server
2 2 (2.13%) MySQL
2 2 (2.13%) PostgreSQL
General
1 7 (7.45%) Finance
2 6 (6.38%) Legal
3 1 (1.06%) Law
3 1 (1.06%) Retail
3 1 (1.06%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.13%) HTML
1 2 (2.13%) Web Services
1 2 (2.13%) XML
2 1 (1.06%) .NET
2 1 (1.06%) ASP.NET
2 1 (1.06%) CSS
Miscellaneous
1 7 (7.45%) Mathematics
2 4 (4.26%) Mobile App
3 3 (3.19%) Driving Licence
4 2 (2.13%) EPoS
4 2 (2.13%) Management Information System
5 1 (1.06%) Analytical Skills
5 1 (1.06%) Biometrics
5 1 (1.06%) Clustering
5 1 (1.06%) iPad
5 1 (1.06%) VLE
Operating Systems
1 60 (63.83%) Windows
2 26 (27.66%) Windows 7
3 24 (25.53%) Windows Server
4 21 (22.34%) Windows 8
4 21 (22.34%) Windows XP
5 10 (10.64%) Android
5 10 (10.64%) Apple iOS
6 7 (7.45%) Windows Server 2012
7 6 (6.38%) Windows Server 2008
8 4 (4.26%) Windows Vista
9 3 (3.19%) Mac OS
9 3 (3.19%) Windows 2000
10 2 (2.13%) Linux
10 2 (2.13%) Windows 10
11 1 (1.06%) Mac OS X
11 1 (1.06%) Windows Server 2003
Processes & Methodologies
1 13 (13.83%) ITIL
2 6 (6.38%) Mentoring
3 5 (5.32%) Coaching
3 5 (5.32%) Time Management
4 4 (4.26%) Straight-Through Processing
4 4 (4.26%) Wealth Management
4 4 (4.26%) Workflow
5 3 (3.19%) Content Management
5 3 (3.19%) CRM
5 3 (3.19%) ERP
5 3 (3.19%) Migration
6 2 (2.13%) BCP
6 2 (2.13%) Continuous Improvement
6 2 (2.13%) Disaster Recovery
6 2 (2.13%) Information Security
6 2 (2.13%) Patch Management
6 2 (2.13%) Problem Management
6 2 (2.13%) Validation
7 1 (1.06%) Data Security
7 1 (1.06%) Service Management
Programming Languages
1 8 (8.51%) SQL
2 4 (4.26%) C#
2 4 (4.26%) JavaScript
3 3 (3.19%) T-SQL
4 1 (1.06%) C
Qualifications
1 9 (9.57%) Degree
2 1 (1.06%) A+ Certification
2 1 (1.06%) DBS Check
2 1 (1.06%) Microsoft Certification
Quality Assurance & Compliance
1 9 (9.57%) SLA
2 1 (1.06%) PCI DSS
2 1 (1.06%) QA
System Software
1 34 (36.17%) Active Directory
2 4 (4.26%) Hyper-V
3 1 (1.06%) VMware Infrastructure
Systems Management
1 6 (6.38%) SCCM
2 3 (3.19%) Backup Exec
Vendors
1 46 (48.94%) Microsoft
2 5 (5.32%) Citrix
3 2 (2.13%) Avaya
3 2 (2.13%) Dell
3 2 (2.13%) HP
3 2 (2.13%) Oracle
3 2 (2.13%) VMware
4 1 (1.06%) Adobe
4 1 (1.06%) Capita
4 1 (1.06%) Remedy
4 1 (1.06%) Veeam
Hastings, East Sussex
ARC IT Recruitment Ltd
Salary: £15000 - £22000 Per Annum
Posted: 4 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £18000 per annum + Benefits
Posted: 5 days ago
Newark, Nottinghamshire
Computer People
Salary: £17500.00 - £20000.00 per annum
Posted: 5 days ago
Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Benefits (1 year FTC)
Posted: 6 days ago
Exeter, Devon
Edge Specialist Recruitment
Salary: £16000 - £18000 per annum + Training, Pension & More
Posted: 6 days ago
Southport, Merseyside
Oscar
Salary: £18000 - £20000 per annum
Posted: 6 days ago
York
Hays Specialist Recruitment
Salary: £17000.00 - £20000.00 per annum
Posted: 18 days ago