The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support Technician
Rank 854 916 868
Rank change year-on-year
+62 -48
Permanent jobs requiring a 1st Line Support Technician 38 13 12
As % of all permanent IT jobs located in the UK 0.035% 0.011% 0.011%
As % of the Job Titles category 0.037% 0.012% 0.012%
Number of salaries quoted 36 12 10
Average salary £19,000 £19,250 £19,000
Average salary % change year-on-year
-1.29% +1.31%
90% offered a salary of more than £16,500 £17,000 £17,850
10% offered a salary of more than £22,500 £21,850 £24,200
UK excluding London average salary £19,000 £19,000 £19,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 36 £19,000 -2.56% 1
South East +17 21 £19,000 -2.56%
Sevenoaks - 6 £17,500 -
Kent - 6 £17,500 -
Oxfordshire +15 5 £22,000 +12.82%
Hampshire +5 5 £18,000 -4.00%
South West - 5 £19,000 -
North West -3 4 £22,750 +30.00%
Somerset - 4 £19,000 -
Manchester - 4 £22,750 -
Bath - 4 £19,000 -
Northamptonshire - 3 £16,500 -
Northampton - 3 £16,500 -
Buckinghamshire - 3 £20,000 -
Milton Keynes - 3 £20,000 -
East Midlands - 3 £16,500 -
East of England - 2 £23,000 -
Hertfordshire - 2 £23,000 -
Stockport - 2 £23,250 -
Surrey - 2 £17,500 -
London +28 1 £21,000 +5.00%
Fareham +22 1 £16,500 -2.94%
Basingstoke +20 1 £18,000 -12.19%
Southampton - 1 £17,500 -
Bournemouth - 1 £17,000 -
Edgware - 1 £21,000 -
Cheadle - 1 £24,000 -
Sale - 1 £18,500 -
Dorset - 1 £17,000 -
Glasgow - 1 £19,500 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 34 (55.74%) Windows
2 26 (42.62%) Microsoft
3 24 (39.34%) Active Directory
4 17 (27.87%) SQL
5 14 (22.95%) SLA
6 10 (16.39%) Macromedia
6 10 (16.39%) MS Office
6 10 (16.39%) System Testing
7 9 (14.75%) MS Excel
8 8 (13.11%) MS Exchange
8 8 (13.11%) TCP/IP
8 8 (13.11%) Windows 8
9 7 (11.48%) Windows Server 2008
9 7 (11.48%) DNS
9 7 (11.48%) Windows XP
9 7 (11.48%) Linux
10 6 (9.84%) VMware
10 6 (9.84%) WAN
10 6 (9.84%) Video Conferencing
10 6 (9.84%) Windows 7
11 5 (8.20%) SCCM
11 5 (8.20%) Finance
11 5 (8.20%) Blackberry
12 4 (6.56%) Microsoft Certification
12 4 (6.56%) Manufacturing
12 4 (6.56%) ITIL
12 4 (6.56%) MCP
12 4 (6.56%) MySQL
12 4 (6.56%) VMware Infrastructure
12 4 (6.56%) Windows Server 2012

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (13.11%) MS Exchange
2 2 (3.28%) IBM Notes
2 2 (3.28%) Exchange Server 2010
3 1 (1.64%) IIS
3 1 (1.64%) Blackberry Enterprise Server
3 1 (1.64%) Lync
Applications
1 10 (16.39%) MS Office
2 9 (14.75%) MS Excel
3 1 (1.64%) MS PowerPoint
Business Applications
1 2 (3.28%) HiPortfolio
Cloud Services
1 1 (1.64%) Office 365
Communications & Networking
1 8 (13.11%) TCP/IP
2 7 (11.48%) DNS
3 6 (9.84%) WAN
4 3 (4.92%) LAN
5 1 (1.64%) VoIP
5 1 (1.64%) DHCP
5 1 (1.64%) FTP
5 1 (1.64%) Internet
Database & Business Intelligence
1 4 (6.56%) MySQL
2 1 (1.64%) SQL Server
2 1 (1.64%) PostgreSQL
General
1 5 (8.20%) Finance
2 4 (6.56%) Manufacturing
3 1 (1.64%) Marketing
3 1 (1.64%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.64%) HTML
1 1 (1.64%) .NET
1 1 (1.64%) ASP.NET
1 1 (1.64%) XML
Miscellaneous
1 6 (9.84%) Video Conferencing
2 5 (8.20%) Blackberry
3 3 (4.92%) Raspberry Pi
4 1 (1.64%) Mathematics
4 1 (1.64%) Computer Science
4 1 (1.64%) iPad
Operating Systems
1 34 (55.74%) Windows
2 8 (13.11%) Windows 8
3 7 (11.48%) Windows Server 2008
3 7 (11.48%) Linux
3 7 (11.48%) Windows XP
4 6 (9.84%) Windows 7
5 4 (6.56%) Windows Server 2012
6 3 (4.92%) UNIX
6 3 (4.92%) Mac OS X
7 2 (3.28%) Windows Server 2003
7 2 (3.28%) Solaris
8 1 (1.64%) Mac OS
8 1 (1.64%) Android
8 1 (1.64%) Apple iOS
Processes & Methodologies
1 10 (16.39%) System Testing
2 4 (6.56%) ITIL
3 2 (3.28%) Software Testing
3 2 (3.28%) Investment Management
3 2 (3.28%) Software Distribution
3 2 (3.28%) DevOps
4 1 (1.64%) Android Development
4 1 (1.64%) Time Management
4 1 (1.64%) Waterfall
4 1 (1.64%) Incident Management
4 1 (1.64%) Project Management
4 1 (1.64%) Migration
Programming Languages
1 17 (27.87%) SQL
2 2 (3.28%) C
3 1 (1.64%) JavaScript
Qualifications
1 4 (6.56%) MCP
1 4 (6.56%) Microsoft Certification
2 2 (3.28%) Degree
3 1 (1.64%) HND
3 1 (1.64%) MCSE
3 1 (1.64%) MCSA
Quality Assurance & Compliance
1 14 (22.95%) SLA
2 1 (1.64%) QA
System Software
1 24 (39.34%) Active Directory
2 4 (6.56%) VMware Infrastructure
Systems Management
1 5 (8.20%) SCCM
Vendors
1 26 (42.62%) Microsoft
2 10 (16.39%) Macromedia
3 6 (9.84%) VMware
4 2 (3.28%) Avaya
4 2 (3.28%) Lotus
4 2 (3.28%) Apple
4 2 (3.28%) Symantec
5 1 (1.64%) Hyland
5 1 (1.64%) Citrix
5 1 (1.64%) Oracle
Sutton Coldfield, West Midlands (County)
Hot Rec
Salary: £18k - 19k per year
Posted: 5 days ago