The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
First Line Support Technician
Rank 878 915 879
Rank change year-on-year
+37 -36
Permanent jobs requiring a 1st Line Support Technician 21 17 24
As % of all permanent IT jobs located in the UK 0.019% 0.014% 0.022%
As % of the Job Titles category 0.020% 0.015% 0.023%
Number of salaries quoted 21 16 20
Average salary £19,500 £21,000 £20,000
Average salary % change year-on-year
-7.14% +5.00%
90% offered a salary of more than £15,000 £16,200 £15,220
10% offered a salary of more than £22,500 £28,500 £22,200
UK excluding London average salary £18,500 £20,500 £20,000
% change year-on-year
-9.75% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104967 112334 104688
As % of all permanent IT jobs located in the UK 94.64% 94.60% 94.75%
Number of salaries quoted 85785 91103 87039
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 20 £20,000 -4.76% 5
South East +20 9 £18,500 -30.18% 2
East of England - 5 £21,000 -
London +24 4 £22,000 -12.00%
Hertfordshire - 4 £21,000 -
Kent - 3 £15,000 -
Oxfordshire - 3 £22,000 - 1
Hemel Hempstead - 3 £21,000 -
Reading - 3 £18,500 - 1
Sevenoaks - 3 £15,000 -
Berkshire - 3 £18,500 - 1
Croydon - 2 £21,250 -
Manchester +7 1 £18,500 -9.75%
North West +3 1 £18,500 -7.50%
South West -24 1 £18,000 -7.69% 1
Avon - 1 £18,000 -
Hockley - 1 £18,500 -
Essex - 1 £18,500 -
Sale - 1 £18,500 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 27 April 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 28 (62.22%) Windows
2 20 (44.44%) Microsoft
3 17 (37.78%) Active Directory
4 13 (28.89%) MS Excel
4 13 (28.89%) SLA
5 9 (20.00%) SQL
6 7 (15.56%) Windows 7
7 6 (13.33%) Degree
7 6 (13.33%) Citrix
8 5 (11.11%) MS Exchange
8 5 (11.11%) MS Office
8 5 (11.11%) Linux
8 5 (11.11%) Mathematics
9 4 (8.89%) Blackberry
9 4 (8.89%) VMware
10 3 (6.67%) Finance
10 3 (6.67%) Manufacturing
10 3 (6.67%) System Testing
10 3 (6.67%) Windows Server 2003
10 3 (6.67%) Macromedia
10 3 (6.67%) LAN
10 3 (6.67%) WAN
10 3 (6.67%) DNS
10 3 (6.67%) UNIX
10 3 (6.67%) MySQL
10 3 (6.67%) Raspberry Pi
11 2 (4.44%) Exchange Server 2010
11 2 (4.44%) Change Control
11 2 (4.44%) DevOps
11 2 (4.44%) ITIL

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 27 April 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.11%) MS Exchange
2 2 (4.44%) Exchange Server 2010
2 2 (4.44%) IBM Notes
3 1 (2.22%) SharePoint
3 1 (2.22%) IIS
Applications
1 13 (28.89%) MS Excel
2 5 (11.11%) MS Office
3 1 (2.22%) MS PowerPoint
Business Applications
1 2 (4.44%) HiPortfolio
Communications & Networking
1 3 (6.67%) LAN
1 3 (6.67%) WAN
1 3 (6.67%) DNS
2 2 (4.44%) DHCP
2 2 (4.44%) TCP/IP
3 1 (2.22%) Wi-Fi
3 1 (2.22%) IP Telephony
Database & Business Intelligence
1 3 (6.67%) MySQL
General
1 3 (6.67%) Finance
1 3 (6.67%) Manufacturing
2 1 (2.22%) Local Government
2 1 (2.22%) Back Office
Libraries, Frameworks & Software Standards
1 1 (2.22%) .NET
1 1 (2.22%) ASP.NET
Miscellaneous
1 5 (11.11%) Mathematics
2 4 (8.89%) Blackberry
3 3 (6.67%) Raspberry Pi
4 2 (4.44%) Video Conferencing
5 1 (2.22%) Computer Science
5 1 (2.22%) DTV
5 1 (2.22%) VLE
5 1 (2.22%) Video Editing
Operating Systems
1 28 (62.22%) Windows
2 7 (15.56%) Windows 7
3 5 (11.11%) Linux
4 3 (6.67%) Windows Server 2003
4 3 (6.67%) UNIX
5 2 (4.44%) Solaris
6 1 (2.22%) Windows 8
6 1 (2.22%) Windows Server 2012
6 1 (2.22%) Android
6 1 (2.22%) Windows Server 2008
Processes & Methodologies
1 3 (6.67%) System Testing
2 2 (4.44%) Investment Management
2 2 (4.44%) QMS
2 2 (4.44%) ITIL
2 2 (4.44%) Service Management
2 2 (4.44%) Quality Management
2 2 (4.44%) Change Control
2 2 (4.44%) DevOps
3 1 (2.22%) Line Management
3 1 (2.22%) Android Development
3 1 (2.22%) Software Testing
3 1 (2.22%) Project Management
3 1 (2.22%) Waterfall
Programming Languages
1 9 (20.00%) SQL
2 2 (4.44%) C
Qualifications
1 6 (13.33%) Degree
2 1 (2.22%) MCP
2 1 (2.22%) MCSE
2 1 (2.22%) MCSA
2 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 13 (28.89%) SLA
2 1 (2.22%) QA
System Software
1 17 (37.78%) Active Directory
2 1 (2.22%) VMware Infrastructure
Vendors
1 20 (44.44%) Microsoft
2 6 (13.33%) Citrix
3 4 (8.89%) VMware
4 3 (6.67%) Macromedia
5 2 (4.44%) Lotus
5 2 (4.44%) Symantec
Bath, Avon
Novate IT Ltd
Salary: £18000 - £22000 per hour, Benefits Plus Generous Benefits
Posted: 7 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 4 days ago
Reading, Berkshire
TEKsystems
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Warwickshire
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Salary: £16000 - £18000 per annum + Benefits
Posted: 6 days ago
Edinburgh
Recruitment Genius
Salary: £20000 per annum
Posted: 23 days ago