The statistics below represent IT jobs advertised across the UK that had 1st Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
First Line Support Technician
Rank 857 920 983
Rank change year-on-year
+63 +63
Permanent jobs requiring a 1st Line Support Technician 54 61 18
As % of all permanent IT jobs located in the UK 0.055% 0.056% 0.015%
As % of the Job Titles category 0.057% 0.058% 0.016%
Number of salaries quoted 49 59 17
Median salary £20,000 £19,500 £19,000
Median salary % change year-on-year
+2.56% +2.63%
90% offered a salary of more than £17,400 £16,500 £17,000
10% offered a salary of more than £25,000 £32,500 £21,100
UK excluding London median salary £20,000 £19,000 £18,000
% change year-on-year
+5.26% +5.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94446 105603 113036
As % of all permanent IT jobs located in the UK 96.45% 96.30% 96.48%
Number of salaries quoted 79450 87181 92036
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Technician
Jobs Demand Trend

The demand trend of job ads that featured 1st Line Support Technician in the job title.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 49 £20,000 +5.26% 5
South East -3 12 £23,000 +22.66% 4
South West +11 8 £19,500 +2.63%
East of England +22 7 £23,000 +9.52%
North West +23 6 £21,750 -9.37% 1
Hertfordshire +20 6 £23,000 +4.54%
Manchester -5 6 £21,750 -4.39% 1
Hoddesdon - 6 £23,000 -
East Midlands +5 5 £18,000 +9.09%
Berkshire +2 5 £24,000 +9.09% 1
Oxfordshire -19 5 £25,000 +35.13% 2
West Midlands - 5 £20,000 -
Dorset +14 4 £20,000 +17.64%
Oxford - 4 £25,000 - 1
London +29 3 £21,500 -33.84%
Northamptonshire +4 3 £18,000 +9.09%
Northampton +1 3 £18,000 +9.09%
Stockport +1 3 £24,000 +3.22% 1
Poole - 3 £20,000 -
Yorkshire - 3 £19,500 -
Sale -2 2 £18,500 -
Wokingham - 2 £25,000 - 1
Burton-upon-Trent - 2 £20,000 -
Lincoln - 2 £17,500 -
Lincolnshire - 2 £17,500 -
Cornwall - 2 £16,750 -
Worcestershire - 2 £21,000 -
Staffordshire - 2 £20,000 -
Buckinghamshire +22 1 £18,500 -7.50% 1
Bournemouth +13 1 £19,000 +11.76%

1st Line Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 30 July 2016, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Technician in the job title.

1 91 (81.98%) Windows
2 63 (56.76%) Active Directory
3 59 (53.15%) Microsoft
4 47 (42.34%) Windows 7
5 44 (39.64%) MS Office
6 32 (28.83%) MS Excel
7 23 (20.72%) Windows 8
8 21 (18.92%) Windows Server
9 20 (18.02%) ITIL
10 18 (16.22%) Windows 10
11 14 (12.61%) Windows Server 2008
11 14 (12.61%) Windows XP
11 14 (12.61%) MS Exchange
11 14 (12.61%) Windows Server 2012
12 13 (11.71%) Office 365
12 13 (11.71%) DNS
12 13 (11.71%) DHCP
13 12 (10.81%) Citrix
14 11 (9.91%) Firewall
15 10 (9.01%) Service Delivery
16 9 (8.11%) Apple
16 9 (8.11%) Smartphone
16 9 (8.11%) VMware
17 8 (7.21%) VMware Infrastructure
17 8 (7.21%) WAN
17 8 (7.21%) SLA
17 8 (7.21%) LAN
17 8 (7.21%) SQL
18 7 (6.31%) TCP/IP
18 7 (6.31%) SAN

1st Line Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (12.61%) MS Exchange
2 6 (5.41%) SharePoint
3 2 (1.80%) Exchange Server 2010
Applications
1 44 (39.64%) MS Office
2 32 (28.83%) MS Excel
3 2 (1.80%) MS Visio
Cloud Services
1 13 (11.71%) Office 365
2 3 (2.70%) Dropbox
Communications & Networking
1 13 (11.71%) DHCP
1 13 (11.71%) DNS
2 11 (9.91%) Firewall
3 8 (7.21%) LAN
3 8 (7.21%) WAN
4 7 (6.31%) SAN
4 7 (6.31%) TCP/IP
5 6 (5.41%) Internet
5 6 (5.41%) VoIP
6 4 (3.60%) Wireless
7 3 (2.70%) IP Telephony
7 3 (2.70%) NAS
7 3 (2.70%) VPN
7 3 (2.70%) Wi-Fi
8 2 (1.80%) Unified Communications
9 1 (0.90%) ADSL
9 1 (0.90%) Network Security
9 1 (0.90%) PBX
Database & Business Intelligence
1 6 (5.41%) SQL Server
2 4 (3.60%) SQL Server 2008
2 4 (3.60%) SQL Server 2012
3 3 (2.70%) Crystal Reports
General
1 6 (5.41%) Telecoms
2 3 (2.70%) Marketing
3 2 (1.80%) Finance
3 2 (1.80%) Legal
3 2 (1.80%) Retail
4 1 (0.90%) Back Office
4 1 (0.90%) Front Office
4 1 (0.90%) Games
Miscellaneous
1 9 (8.11%) Smartphone
2 5 (4.50%) Mathematics
3 4 (3.60%) Video Conferencing
4 3 (2.70%) Clustering
4 3 (2.70%) Driving Licence
4 3 (2.70%) User Experience
5 2 (1.80%) iPhone
5 2 (1.80%) Management Information System
6 1 (0.90%) Biometrics
6 1 (0.90%) CMDB
6 1 (0.90%) Digital Media
6 1 (0.90%) Mainframe
6 1 (0.90%) VLE
Operating Systems
1 91 (81.98%) Windows
2 47 (42.34%) Windows 7
3 23 (20.72%) Windows 8
4 21 (18.92%) Windows Server
5 18 (16.22%) Windows 10
6 14 (12.61%) Windows Server 2008
6 14 (12.61%) Windows Server 2012
6 14 (12.61%) Windows XP
7 5 (4.50%) Android
7 5 (4.50%) Apple iOS
8 4 (3.60%) Mac OS
9 3 (2.70%) Mac OS X
10 2 (1.80%) Solaris
11 1 (0.90%) Linux
11 1 (0.90%) Unix
11 1 (0.90%) Windows Server 2003
11 1 (0.90%) Windows Vista
Processes & Methodologies
1 20 (18.02%) ITIL
2 10 (9.01%) Service Delivery
3 5 (4.50%) Software Distribution
4 4 (3.60%) Change Control
4 4 (3.60%) CRM
4 4 (3.60%) ERP
4 4 (3.60%) Network Management
4 4 (3.60%) Service Management
5 3 (2.70%) Root Cause Analysis
6 2 (1.80%) Conflict Management
6 2 (1.80%) Disaster Recovery
6 2 (1.80%) Email Filtering
6 2 (1.80%) Global Marketing
6 2 (1.80%) Kalman Filter
6 2 (1.80%) Migration
6 2 (1.80%) Open Source
6 2 (1.80%) Patch Management
6 2 (1.80%) Software Deployment
6 2 (1.80%) Software Testing
6 2 (1.80%) Web Filtering
Programming Languages
1 8 (7.21%) SQL
2 2 (1.80%) C
3 1 (0.90%) Java
3 1 (0.90%) JavaScript
3 1 (0.90%) PHP
Qualifications
1 6 (5.41%) Degree
2 5 (4.50%) ITIL Certification
3 4 (3.60%) Microsoft Certification
4 3 (2.70%) DBS Check
4 3 (2.70%) MCP
5 2 (1.80%) MCSE
6 1 (0.90%) A+ Certification
6 1 (0.90%) CCNA
6 1 (0.90%) Cisco Certification
6 1 (0.90%) DV Cleared
6 1 (0.90%) GNVQ
6 1 (0.90%) HNC
6 1 (0.90%) MCITP
6 1 (0.90%) MCSA
6 1 (0.90%) Network+ Certification
6 1 (0.90%) SC Cleared
6 1 (0.90%) Security Cleared
Quality Assurance & Compliance
1 8 (7.21%) SLA
System Software
1 63 (56.76%) Active Directory
2 8 (7.21%) VMware Infrastructure
3 4 (3.60%) XenDesktop
4 3 (2.70%) Hyper-V
5 2 (1.80%) Terminal Services
5 2 (1.80%) VMware ESXi
6 1 (0.90%) ISA Server
6 1 (0.90%) vSphere
Systems Management
1 6 (5.41%) SCCM
2 3 (2.70%) WSUS
3 1 (0.90%) MAILsweeper
3 1 (0.90%) Systems Management Server (SMS)
Vendors
1 59 (53.15%) Microsoft
2 12 (10.81%) Citrix
3 9 (8.11%) Apple
3 9 (8.11%) VMware
4 5 (4.50%) HP
5 4 (3.60%) Veeam
6 3 (2.70%) Salesforce.com
7 2 (1.80%) Cisco
8 1 (0.90%) Acronis
8 1 (0.90%) Capita
8 1 (0.90%) Panasonic
8 1 (0.90%) Sophos
8 1 (0.90%) Symantec
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + 30 day holiday + excellent pension
Posted: Yesterday
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 18 hours ago
Oxford, Oxfordshire
Searchability
Salary: £17000 - £20000 per annum + Company Bonus Scheme
Posted: 5 days ago
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Salary: £18000.00 - £24000.00 per annum + Benefits
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