The first table below looks at the demand for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
First Line Support Technician
Rank 856 869 876
Rank change year-on-year
+13 +7
Permanent jobs requiring a 1st Line Support Technician 12 16 6
As % of all permanent IT jobs located in the UK 0.011% 0.013% 0.005%
As % of the Job Titles category 0.012% 0.014% 0.005%
Number of salaries quoted 12 13 6
Average salary £20,000 £19,000 £21,000
Average salary % change year-on-year
+5.26% -9.52%
90% offered a salary of more than £13,130 £16,600 £17,500
10% offered a salary of more than £20,450 £21,200 £22,250
UK excluding London average salary £20,000 £18,250 £20,000
% change year-on-year
+9.58% -8.75%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
102828 114458 120840
As % of all permanent IT jobs located in the UK 94.40% 94.97% 94.13%
Number of salaries quoted 85533 98230 102542
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend

1st Line Support Technician
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +22 12 £20,000 +5.26% 2
South East +16 5 £20,000 -6.97% 1
West Midlands - 3 £12,700 - 1
West Sussex - 3 £20,000 -
Burgess Hill - 3 £20,000 -
London +37 2 £20,000 -
Shropshire - 2 £12,700 - 1
East Midlands +9 1 £17,000 -
Nottinghamshire -3 1 £17,000 -
Nottingham -6 1 £17,000 -
Witney - 1 £20,000 -
Oxfordshire - 1 £20,000 -
Chippenham - 1 £19,000 -
Ellesmere - 1 £12,700 -
Epsom - 1 £22,500 -
South West - 1 £19,000 -
Staffordshire - 1 £20,000 -
Surrey - 1 £22,500 -
Wiltshire - 1 £19,000 -

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 25 (75.76%) Windows
2 18 (54.55%) Microsoft
3 15 (45.45%) Active Directory
3 15 (45.45%) MS Excel
4 12 (36.36%) Windows XP
4 12 (36.36%) MS Office
5 10 (30.30%) ITIL
6 7 (21.21%) Blackberry
6 7 (21.21%) Degree
7 6 (18.18%) Service Management
7 6 (18.18%) ITSM
7 6 (18.18%) Terminal Services
8 5 (15.15%) Windows Server 2008
8 5 (15.15%) Windows 7
9 4 (12.12%) Computer Science
9 4 (12.12%) iPhone
9 4 (12.12%) Logistics
9 4 (12.12%) Data Management
9 4 (12.12%) Windows Mobile
9 4 (12.12%) GIS
9 4 (12.12%) Windows Server 2003
9 4 (12.12%) Citrix
10 3 (9.091%) Microsoft Certification
10 3 (9.091%) Windows Vista
11 2 (6.061%) Apple
11 2 (6.061%) Exchange Server 2007
11 2 (6.061%) Finance
11 2 (6.061%) IIS
11 2 (6.061%) SLA
11 2 (6.061%) Internet

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (3.030%) .NET
Application Platforms
1 2 (6.061%) Exchange Server 2007
1 2 (6.061%) IIS
1 2 (6.061%) MS Exchange
2 1 (3.030%) Lync
2 1 (3.030%) Exchange Server 2010
2 1 (3.030%) Exchange Server 2003
Applications
1 15 (45.45%) MS Excel
2 12 (36.36%) MS Office
Communications & Networking
1 2 (6.061%) Internet
1 2 (6.061%) TCP/IP
2 1 (3.030%) Unified Communications
2 1 (3.030%) VPN
2 1 (3.030%) DNS
2 1 (3.030%) Broadband
2 1 (3.030%) LAN
2 1 (3.030%) SMS
2 1 (3.030%) DHCP
2 1 (3.030%) Wireless
Database & Business Intelligence
1 4 (12.12%) GIS
2 1 (3.030%) MySQL
2 1 (3.030%) SQL Server
2 1 (3.030%) FileMaker
General
1 2 (6.061%) Finance
2 1 (3.030%) French Language
Miscellaneous
1 7 (21.21%) Blackberry
2 4 (12.12%) Computer Science
2 4 (12.12%) iPhone
3 1 (3.030%) iPad
3 1 (3.030%) Device Driver
3 1 (3.030%) Mathematics
Operating Systems
1 25 (75.76%) Windows
2 12 (36.36%) Windows XP
3 5 (15.15%) Windows Server 2008
3 5 (15.15%) Windows 7
4 4 (12.12%) Windows Mobile
4 4 (12.12%) Windows Server 2003
5 3 (9.091%) Windows Vista
6 1 (3.030%) Apple iOS
6 1 (3.030%) Android
Processes & Methodologies
1 10 (30.30%) ITIL
2 6 (18.18%) Service Management
2 6 (18.18%) ITSM
3 4 (12.12%) Logistics
3 4 (12.12%) Data Management
4 2 (6.061%) CRM
4 2 (6.061%) ITIL V2
5 1 (3.030%) ITIL V3
5 1 (3.030%) Workflow
5 1 (3.030%) Service Delivery
5 1 (3.030%) Time Management
5 1 (3.030%) Data Entry
5 1 (3.030%) Business Development
Programming Languages
1 1 (3.030%) SQL
Qualifications
1 7 (21.21%) Degree
2 3 (9.091%) Microsoft Certification
3 2 (6.061%) MCP
4 1 (3.030%) MCSE
4 1 (3.030%) MCSA
4 1 (3.030%) A+ Certification
4 1 (3.030%) ITIL Certification
4 1 (3.030%) MCITP
Quality Assurance & Compliance
1 2 (6.061%) SLA
System Software
1 15 (45.45%) Active Directory
2 6 (18.18%) Terminal Services
3 1 (3.030%) VMware Infrastructure
Vendors
1 18 (54.55%) Microsoft
2 4 (12.12%) Citrix
3 2 (6.061%) Apple
4 1 (3.030%) Dell
4 1 (3.030%) Avaya
4 1 (3.030%) Siemens
4 1 (3.030%) VMware
Reading, Berkshire
The 1st Line Support / Junior Support Technician will be responsible for supporting a mix of customers and internal clients, providing support within Windows 7, Outlook 2010, and Office...
TEKsystems
Salary: £8.00 - £12.00 per hour
Posted: 17 June 2013
Telford, Shropshire
Line support experience along with: - A good general knowledge of the PC hardware set-up and configuration - Knowledge of: Microsoft Windows - XP/Vista/7/8. Microsoft Office 2007/...
PDSA
Salary: From £18,410 to £19,054 per annum
Posted: 31 May 2013