The table below looks at the statistics for the 1st Line Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Technician in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
First Line Support Technician
Rank 843 868 871
Rank change year-on-year
+25 +3
Permanent jobs requiring a 1st Line Support Technician 23 7 15
As % of all permanent IT jobs located in the UK 0.022% 0.007% 0.014%
As % of the Job Titles category 0.023% 0.007% 0.014%
Number of salaries quoted 22 5 15
Average salary £18,500 £17,500 £18,000
Average salary % change year-on-year
+5.71% -2.77%
90% offered a salary of more than £16,250 £15,000 £16,000
10% offered a salary of more than £19,900 £22,000 £20,000
UK excluding London average salary £18,500 £17,500 £17,500
% change year-on-year
+5.71% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 1st Line Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Technician Jobs Demand Trend in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician within the UK.

1st Line Support Technician Salary Trend in the UK

1st Line Support Technician
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 22 £18,000 +2.85% 2
South East -7 14 £19,000 -5.00% 1
Hampshire - 8 £16,750 -
Fareham - 5 £16,250 -
North West - 4 £18,000 -
Surrey -7 3 £19,000 -5.00% 1
Manchester - 3 £18,000 -
Farnham - 3 £19,000 -
Southampton - 3 £19,000 -
Oxfordshire - 3 £19,000 -
West Yorkshire -7 2 £16,250 +1.56%
Yorkshire -8 2 £16,250 +1.56%
Huddersfield - 2 £16,250 -
Colchester - 1 £20,000 -
Cwmbran - 1 £25,000 -
Witney - 1 £19,000 -
Cheshire - 1 £16,000 -
Essex - 1 £20,000 -
East Midlands - 1 £17,000 -
Northampton - 1 £17,000 -
Northamptonshire - 1 £17,000 -
South Wales - 1 £25,000 -
Wales - 1 £25,000 -
Torfaen - 1 £25,000 -
East of England - 1 £20,000 - 1

1st Line Support Technician
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title.

1 26 (56.52%) Windows
2 21 (45.65%) Microsoft
2 21 (45.65%) Active Directory
3 15 (32.61%) MS Excel
4 13 (28.26%) SLA
5 9 (19.57%) Windows 7
6 7 (15.22%) Degree
6 7 (15.22%) Citrix
7 6 (13.04%) Mathematics
8 5 (10.87%) MS Office
9 4 (8.70%) ITIL
9 4 (8.70%) Windows XP
10 3 (6.52%) Manufacturing
10 3 (6.52%) Advertising
10 3 (6.52%) VMware
10 3 (6.52%) Service Management
10 3 (6.52%) MS Exchange
10 3 (6.52%) Linux
10 3 (6.52%) MCP
11 2 (4.35%) DHCP
11 2 (4.35%) ERP
11 2 (4.35%) DNS
11 2 (4.35%) Sarbanes-Oxley
11 2 (4.35%) Windows Server 2003
11 2 (4.35%) Quality Management
11 2 (4.35%) Time Management
11 2 (4.35%) QMS
11 2 (4.35%) VMware Infrastructure
11 2 (4.35%) Windows Server 2008
11 2 (4.35%) iSeries

1st Line Support Technician
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited 1st Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.52%) MS Exchange
2 1 (2.17%) SharePoint
Applications
1 15 (32.61%) MS Excel
2 5 (10.87%) MS Office
3 1 (2.17%) MS PowerPoint
Business Applications
1 1 (2.17%) Eikon
Communications & Networking
1 2 (4.35%) DHCP
1 2 (4.35%) DNS
2 1 (2.17%) IP Telephony
2 1 (2.17%) Wi-Fi
2 1 (2.17%) TCP/IP
2 1 (2.17%) VPN
2 1 (2.17%) LAN
2 1 (2.17%) WAN
Database & Business Intelligence
1 1 (2.17%) Oracle Database
1 1 (2.17%) SQL Server
General
1 3 (6.52%) Manufacturing
1 3 (6.52%) Advertising
2 2 (4.35%) Marketing
3 1 (2.17%) Local Government
3 1 (2.17%) Finance
3 1 (2.17%) Aerospace
3 1 (2.17%) Military
Miscellaneous
1 6 (13.04%) Mathematics
2 2 (4.35%) iSeries
2 2 (4.35%) Analytical Skills
3 1 (2.17%) Video Editing
3 1 (2.17%) VLE
3 1 (2.17%) DTV
Operating Systems
1 26 (56.52%) Windows
2 9 (19.57%) Windows 7
3 4 (8.70%) Windows XP
4 3 (6.52%) Linux
5 2 (4.35%) Windows Server 2003
5 2 (4.35%) Windows Server 2008
5 2 (4.35%) Windows 8
6 1 (2.17%) Windows Server 2012
6 1 (2.17%) UNIX
Processes & Methodologies
1 4 (8.70%) ITIL
2 3 (6.52%) Service Management
3 2 (4.35%) ERP
3 2 (4.35%) Quality Management
3 2 (4.35%) Time Management
3 2 (4.35%) QMS
3 2 (4.35%) Change Control
4 1 (2.17%) Line Management
4 1 (2.17%) Mentoring
4 1 (2.17%) Continuous Improvement
4 1 (2.17%) Service Delivery
4 1 (2.17%) ITSM
Programming Languages
1 1 (2.17%) C
1 1 (2.17%) SQL
Qualifications
1 7 (15.22%) Degree
2 3 (6.52%) MCP
3 1 (2.17%) Microsoft Certification
3 1 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 13 (28.26%) SLA
2 2 (4.35%) Sarbanes-Oxley
System Software
1 21 (45.65%) Active Directory
2 2 (4.35%) VMware Infrastructure
Systems Management
1 1 (2.17%) SCCM
Vendors
1 21 (45.65%) Microsoft
2 7 (15.22%) Citrix
3 3 (6.52%) VMware
4 1 (2.17%) Reuters
4 1 (2.17%) Bloomberg
4 1 (2.17%) Dell
4 1 (2.17%) Apple
4 1 (2.17%) Oracle
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: 20 hours ago