The statistics below represent IT contracts advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Customer Support Engineer
UK
Rank 565 622 606
Rank change year-on-year
+57 -16
Contract jobs requiring a Customer Support Engineer 29 7 10
As % of all contract IT jobs located in the UK 0.064% 0.013% 0.019%
As % of the Job Titles category 0.067% 0.014% 0.020%
Number of daily rates quoted 20 1 5
Median daily rate £125 £175 £450
Median daily rate % change year-on-year
-28.57% -61.11%
UK excluding London median daily rate £125 - £450
Number of hourly rates quoted 3 2 0
Median hourly rate £12.50 £11.75 -
Median hourly rate % change year-on-year
+6.38% -
UK excluding London median hourly rate £10.88 £11.75 -
% change year-on-year
-7.44% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42966 49399 48939
As % of all contract IT jobs located in the UK 94.73% 94.99% 94.80%
Number of daily rates quoted 28025 31812 30247
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1562 1656 1895
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.60
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

Customer Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Daily Rate Trend in the UK

Customer Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Support Engineer within the UK over the 3 months to 22 February 2017.

Customer Support Engineer Daily Rate Histogram in the UK

Customer Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Hourly Rate Trend in the UK

Customer Support Engineer
Top 24 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 26 £125 -28.57% 5
South West +15 8 £120 - 1
Gloucester - 7 £120 -
Gloucestershire - 7 £120 -
London +26 5 £155 -11.42% 1
South East +27 4 £168 - 1
East of England +4 4 £182 - 2
Tyne and Wear - 4 £125 -
Hertfordshire - 4 £182 - 2
North East - 4 £125 -
Sunderland - 4 £125 -
Welwyn Garden City - 2 £175 -
Twickenham - 2 £155 -
North West - 1 - -
Wiltshire - 1 £158 -
West Sussex - 1 - -
Oxfordshire - 1 £168 -
Buckinghamshire - 1 £145 -
Berkshire - 1 £275 -
Aylesbury - 1 £145 -
Salford - 1 - -
Reading - 1 £275 -
Marlborough - 1 £158 -
Manchester - 1 - -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 22 February 2017, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Engineer in the job title.

1 29 (74.36%) Windows
2 25 (64.10%) DBS Check
3 21 (53.85%) SLA
4 18 (46.15%) Apple
4 18 (46.15%) Microsoft
5 17 (43.59%) Active Directory
5 17 (43.59%) Network Management
6 14 (35.90%) MS Office
6 14 (35.90%) Service Delivery
7 12 (30.77%) Internet
7 12 (30.77%) Windows 7
8 11 (28.21%) Windows Server 2012
9 10 (25.64%) Windows Server 2008
9 10 (25.64%) Time Management
10 8 (20.51%) Mac OS X
10 8 (20.51%) Apple iOS
11 7 (17.95%) VMware Infrastructure
11 7 (17.95%) Windows Server
11 7 (17.95%) DNS
11 7 (17.95%) MS Excel
11 7 (17.95%) DHCP
11 7 (17.95%) VMware
12 6 (15.38%) Citrix
13 5 (12.82%) Windows XP
13 5 (12.82%) Wireless
13 5 (12.82%) Mac OS
14 4 (10.26%) Spreadsheet
14 4 (10.26%) Exchange Server 2007
14 4 (10.26%) Exchange Server 2010
14 4 (10.26%) Office 365

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.26%) Exchange Server 2007
1 4 (10.26%) Exchange Server 2010
1 4 (10.26%) MS Exchange
2 3 (7.69%) Exchange Server 2003
3 2 (5.13%) CMS
4 1 (2.56%) Exchange Server 2013
Applications
1 14 (35.90%) MS Office
2 7 (17.95%) MS Excel
3 4 (10.26%) Spreadsheet
Business Applications
1 3 (7.69%) Payment Gateway
Cloud Services
1 4 (10.26%) Office 365
Communications & Networking
1 12 (30.77%) Internet
2 7 (17.95%) DHCP
2 7 (17.95%) DNS
3 5 (12.82%) Wireless
4 2 (5.13%) Intranet
4 2 (5.13%) LAN
4 2 (5.13%) TCP/IP
4 2 (5.13%) VLAN
4 2 (5.13%) WAN
5 1 (2.56%) BGP
5 1 (2.56%) Cisco IOS
5 1 (2.56%) IOS XR
5 1 (2.56%) OSPF
5 1 (2.56%) VoIP
General
1 2 (5.13%) Banking
1 2 (5.13%) Multimedia
2 1 (2.56%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.56%) HTML
Miscellaneous
1 2 (5.13%) EFT
2 1 (2.56%) Analytical Skills
2 1 (2.56%) Blackberry
2 1 (2.56%) iPhone
2 1 (2.56%) Smartphone
2 1 (2.56%) Virtual Team
Operating Systems
1 29 (74.36%) Windows
2 12 (30.77%) Windows 7
3 11 (28.21%) Windows Server 2012
4 10 (25.64%) Windows Server 2008
5 8 (20.51%) Apple iOS
5 8 (20.51%) Mac OS X
6 7 (17.95%) Windows Server
7 5 (12.82%) Mac OS
7 5 (12.82%) Windows XP
8 4 (10.26%) Windows Server 2003
9 3 (7.69%) Windows 8
9 3 (7.69%) Windows Vista
10 1 (2.56%) Android
Processes & Methodologies
1 17 (43.59%) Network Management
2 14 (35.90%) Service Delivery
3 10 (25.64%) Time Management
4 4 (10.26%) Incident Management
5 2 (5.13%) CRM
5 2 (5.13%) E-Commerce
5 2 (5.13%) ITIL
5 2 (5.13%) Service Management
6 1 (2.56%) Matrix Organization
6 1 (2.56%) Mentoring
6 1 (2.56%) Mobile Device Management
6 1 (2.56%) Root Cause Analysis
Programming Languages
1 2 (5.13%) Java
1 2 (5.13%) PHP
Qualifications
1 25 (64.10%) DBS Check
2 1 (2.56%) CCIP
2 1 (2.56%) CCNA
2 1 (2.56%) CCNP
2 1 (2.56%) Cisco Certification
2 1 (2.56%) Network+ Certification
Quality Assurance & Compliance
1 21 (53.85%) SLA
System Software
1 17 (43.59%) Active Directory
2 7 (17.95%) VMware Infrastructure
Systems Management
1 4 (10.26%) Backup Exec
2 2 (5.13%) SCCM
Vendors
1 18 (46.15%) Apple
1 18 (46.15%) Microsoft
2 7 (17.95%) VMware
3 6 (15.38%) Citrix
4 3 (7.69%) Cisco
5 1 (2.56%) CommVault
5 1 (2.56%) Sun