The statistics below represent IT contracts advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 647 653 633
Rank change year-on-year
+6 -20
Contract jobs requiring a Customer Support Engineer 10 8 9
As % of all contract IT jobs located in the UK 0.019% 0.014% 0.016%
As % of the Job Titles category 0.020% 0.015% 0.017%
Number of daily rates quoted 9 1 3
Median daily rate £158 £135 £170
Median daily rate % change year-on-year
+16.66% -20.58%
90% offered a daily rate of more than £149 £135 £166
10% offered a daily rate of more than £179 £135 £274
UK excluding London median daily rate £155 £135 £233
% change year-on-year
+14.81% -41.93%
Number of hourly rates quoted 1 4 4
Median hourly rate £10.00 £11.89 £17.50
Median hourly rate % change year-on-year
-15.89% -32.05%
UK excluding London median hourly rate £10.00 £11.78 £15.50
% change year-on-year
-15.11% -24.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50649 54325 53290
As % of all contract IT jobs located in the UK 94.63% 94.96% 93.13%
Number of daily rates quoted 33107 34727 32509
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1691 2060 2120
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £41.50 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Customer Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Daily Rate Trend in the UK

Customer Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Hourly Rate Trend in the UK

Customer Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 10 £158 +16.66% 6
South East +15 3 £165 - 2
London -5 3 £158 - 1
Hull - 1 £150 -
Cambridgeshire - 1 £213 - 1
Huntingdon - 1 £213 -
Gloucester - 1 £143 -
Worthing - 1 - -
East Yorkshire - 1 £150 -
Middlesex - 1 £160 -
West Sussex - 1 - -
Isle of Wight - 1 £170 -
Gloucestershire - 1 £143 -
Yorkshire - 1 £150 -
South West - 1 £143 -
East of England - 1 £213 - 3

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Engineer in the job title.

1 9 (52.94%) Windows
2 6 (35.29%) SLA
2 6 (35.29%) Microsoft
2 6 (35.29%) Service Delivery
2 6 (35.29%) Network Management
3 5 (29.41%) DBS Check
3 5 (29.41%) Active Directory
3 5 (29.41%) Internet
4 4 (23.53%) Red Hat
4 4 (23.53%) Linux
4 4 (23.53%) Oracle
4 4 (23.53%) Time Management
4 4 (23.53%) Spreadsheet
4 4 (23.53%) Red Hat Enterprise Linux
4 4 (23.53%) Analytical Skills
4 4 (23.53%) Traffica
4 4 (23.53%) NSN NetAct
4 4 (23.53%) Windows 7
5 3 (17.65%) Windows 8
5 3 (17.65%) Intranet
5 3 (17.65%) Windows Server 2008
5 3 (17.65%) Nokia
5 3 (17.65%) Wireless
5 3 (17.65%) Telecoms
5 3 (17.65%) MS Office
5 3 (17.65%) Mac OS X
5 3 (17.65%) Apple
5 3 (17.65%) DHCP
5 3 (17.65%) DNS
6 2 (11.76%) TCP/IP

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) Exchange Server 2003
1 2 (11.76%) Exchange Server 2007
1 2 (11.76%) Exchange Server 2010
1 2 (11.76%) MS Exchange
2 1 (5.88%) IBM Notes
Applications
1 4 (23.53%) Spreadsheet
2 3 (17.65%) MS Office
3 1 (5.88%) MS Excel
Business Applications
1 4 (23.53%) Traffica
Cloud Services
1 1 (5.88%) Microsoft Azure
Communications & Networking
1 5 (29.41%) Internet
2 3 (17.65%) DHCP
2 3 (17.65%) DNS
2 3 (17.65%) Intranet
2 3 (17.65%) Wireless
3 2 (11.76%) LAN
3 2 (11.76%) TCP/IP
3 2 (11.76%) WAN
4 1 (5.88%) Broadband
Database & Business Intelligence
1 1 (5.88%) Azure SQL Database
1 1 (5.88%) Big Data
1 1 (5.88%) Hadoop
1 1 (5.88%) Power BI
1 1 (5.88%) SQL Server
1 1 (5.88%) SQL Server Analysis Services
1 1 (5.88%) SQL Server Integration Services
1 1 (5.88%) SQL Server Reporting Services
General
1 3 (17.65%) Telecoms
2 1 (5.88%) Banking
2 1 (5.88%) Finance
2 1 (5.88%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
Miscellaneous
1 4 (23.53%) Analytical Skills
2 2 (11.76%) Blackberry
2 2 (11.76%) iPhone
Operating Systems
1 9 (52.94%) Windows
2 4 (23.53%) Linux
2 4 (23.53%) Red Hat Enterprise Linux
2 4 (23.53%) Windows 7
3 3 (17.65%) Mac OS X
3 3 (17.65%) Windows 8
3 3 (17.65%) Windows Server 2008
4 2 (11.76%) Android
4 2 (11.76%) Apple iOS
4 2 (11.76%) Windows Server 2003
4 2 (11.76%) Windows Vista
4 2 (11.76%) Windows XP
5 1 (5.88%) Windows Server
5 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 6 (35.29%) Network Management
1 6 (35.29%) Service Delivery
2 4 (23.53%) Time Management
3 2 (11.76%) Mobile Device Management
4 1 (5.88%) Agile Software Development
4 1 (5.88%) Business Intelligence
4 1 (5.88%) Customer Engagement
4 1 (5.88%) High Availability
4 1 (5.88%) ITIL
4 1 (5.88%) Machine Learning
4 1 (5.88%) Performance Tuning
Programming Languages
1 1 (5.88%) C#
1 1 (5.88%) SQL
1 1 (5.88%) T-SQL
Qualifications
1 5 (29.41%) DBS Check
Quality Assurance & Compliance
1 6 (35.29%) SLA
System Software
1 5 (29.41%) Active Directory
2 1 (5.88%) VMware Infrastructure
Systems Management
1 4 (23.53%) NSN NetAct
2 1 (5.88%) SCCM
Vendors
1 6 (35.29%) Microsoft
2 4 (23.53%) Oracle
2 4 (23.53%) Red Hat
3 3 (17.65%) Apple
3 3 (17.65%) Nokia
4 1 (5.88%) Citrix
4 1 (5.88%) HP
4 1 (5.88%) Lotus
4 1 (5.88%) Sun
4 1 (5.88%) VMware