The first table below looks at the demand for the Customer Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Support Engineer in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Customer Support Engineer
Rank 528 576 572
Rank change year-on-year
+48 -4
Contract jobs requiring a Customer Support Engineer 12 5 8
As % of all contract IT jobs located in the UK 0.025% 0.009% 0.013%
As % of the Job Titles category 0.028% 0.009% 0.014%
Number of daily rates quoted 8 1 4
Average daily rate £120 £140 £315
Average daily rate % change year-on-year
-14.28% -55.55%
90% offered a daily rate of more than £110 £140 £251
10% offered a daily rate of more than £130 £140 £350
UK excluding London average daily rate £119 £140 £315
% change year-on-year
-15.17% -55.55%
Number of hourly rates quoted 3 4 2
Average hourly rate £14.00 £16.72 £16.55
Average hourly rate % change year-on-year
-16.26% +1.02%
90% offered a hourly rate of more than £13.00 £13.71 £15.39
10% offered a hourly rate of more than £15.70 £16.72 £17.71
UK excluding London average hourly rate £14.00 £16.72 £15.10
% change year-on-year
-16.26% +10.72%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
43539 54119 55808
As % of all contract IT jobs located in the UK 92.22% 92.58% 92.77%
Number of daily rates quoted 24944 29835 30377
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2174 2589 2882
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.28
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Support Engineer within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend

Customer Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Daily Rate Trend

Customer Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Hourly Rate Trend

Customer Support Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +53 12 £120 -14.28%
Yorkshire - 6 £119 -
Leeds - 4 £114 -
West Yorkshire - 4 £114 -
North West - 3 - -
Salford - 3 - -
Manchester - 3 - -
London +17 2 £130 -
Hull - 2 £120 -
East Yorkshire - 2 £120 -
West Midlands - 1 - -
City of London - 1 £130 -
Dudley - 1 - -
Birmingham - 1 - -

Customer Support Engineer
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Engineer in their job title.

1 12 (85.71%) Windows
2 10 (71.43%) Windows XP
2 10 (71.43%) Windows 7
3 9 (64.29%) MS Excel
4 7 (50.00%) MS Exchange
4 7 (50.00%) DHCP
4 7 (50.00%) TCP/IP
4 7 (50.00%) DNS
4 7 (50.00%) SAN
4 7 (50.00%) Active Directory
5 4 (28.57%) Time Management
6 2 (14.29%) Microsoft
6 2 (14.29%) SLA
6 2 (14.29%) MS Office
6 2 (14.29%) Spreadsheet
6 2 (14.29%) MS PowerPoint
6 2 (14.29%) Service Delivery
6 2 (14.29%) Business Continuity
6 2 (14.29%) Network Management
6 2 (14.29%) Root Cause Analysis
7 1 (7.143%) Management Information System
7 1 (7.143%) BBC
7 1 (7.143%) Service Management
7 1 (7.143%) MCDST
7 1 (7.143%) SharePoint Server
7 1 (7.143%) MOS
7 1 (7.143%) Video Conferencing
7 1 (7.143%) SAP
7 1 (7.143%) ITIL
7 1 (7.143%) Cisco

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (50.00%) MS Exchange
2 1 (7.143%) SharePoint Server
Applications
1 9 (64.29%) MS Excel
2 2 (14.29%) MS Office
2 2 (14.29%) Spreadsheet
2 2 (14.29%) MS PowerPoint
Communications & Networking
1 7 (50.00%) DHCP
1 7 (50.00%) TCP/IP
1 7 (50.00%) DNS
1 7 (50.00%) SAN
Miscellaneous
1 1 (7.143%) Management Information System
1 1 (7.143%) BBC
1 1 (7.143%) Video Conferencing
Operating Systems
1 12 (85.71%) Windows
2 10 (71.43%) Windows XP
2 10 (71.43%) Windows 7
Processes & Methodologies
1 4 (28.57%) Time Management
2 2 (14.29%) Service Delivery
2 2 (14.29%) Business Continuity
2 2 (14.29%) Network Management
2 2 (14.29%) Root Cause Analysis
3 1 (7.143%) Service Management
3 1 (7.143%) ITIL
Programming Languages
1 1 (7.143%) C
Qualifications
1 1 (7.143%) MCDST
1 1 (7.143%) MOS
1 1 (7.143%) Microsoft Certification
1 1 (7.143%) A+ Certification
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 7 (50.00%) Active Directory
Vendors
1 2 (14.29%) Microsoft
2 1 (7.143%) SAP
2 1 (7.143%) Cisco
2 1 (7.143%) Adobe