The statistics below represent IT contracts advertised across the UK that had Customer Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Customer Support Engineer
Rank 635 626 610
Rank change year-on-year
-9 -16
Contract jobs requiring a Customer Support Engineer 8 10 11
As % of all contract IT jobs located in the UK 0.015% 0.018% 0.021%
As % of the Job Titles category 0.016% 0.019% 0.022%
Number of daily rates quoted 4 3 1
Median daily rate £145 £250 £150
Median daily rate % change year-on-year
-42.00% +66.66%
UK excluding London median daily rate £145 £250 £150
% change year-on-year
-42.00% +66.66%
Number of hourly rates quoted 1 3 0
Median hourly rate £18.70 £13.46 -
Median hourly rate % change year-on-year
+38.93% -
UK excluding London median hourly rate - £12.00 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50855 53109 50264
As % of all contract IT jobs located in the UK 94.69% 94.79% 94.77%
Number of daily rates quoted 33119 33427 30819
Median daily rate £425 £400 £396
Median daily rate % change year-on-year
+6.25% +1.01%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £567 £550
UK excluding London median daily rate £396 £370 £350
% change year-on-year
+7.02% +5.71%
Number of hourly rates quoted 1517 2011 2032
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £38.50
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Customer Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured Customer Support Engineer in the job title.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Daily Rate Trend in the UK

Customer Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Support Engineer within the UK over the 3 months to 29 June 2016.

Customer Support Engineer Daily Rate Histogram in the UK

Customer Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Hourly Rate Trend in the UK

Customer Support Engineer
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 7 £145 -42.00% 6
Cambridgeshire +18 2 - -
East of England +14 2 - - 1
Bristol +8 2 £140 +21.73%
Huntingdon 0 2 - -
South West -1 2 £140 +21.73%
London +3 1 - -
Berkshire -1 1 £450 - 1
South East -4 1 £450 - 3
Reading - 1 £450 -

Customer Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 29 June 2016, Customer Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Customer Support Engineer in the job title.

1 7 (50.00%) Windows
2 6 (42.86%) Microsoft
3 5 (35.71%) Analytical Skills
4 4 (28.57%) Nokia
4 4 (28.57%) MS Office
4 4 (28.57%) Telecoms
4 4 (28.57%) NSN NetAct
5 3 (21.43%) Red Hat Enterprise Linux
5 3 (21.43%) Oracle
5 3 (21.43%) Linux
5 3 (21.43%) MS Excel
5 3 (21.43%) Red Hat
5 3 (21.43%) Active Directory
5 3 (21.43%) Internet
5 3 (21.43%) Traffica
6 2 (14.29%) Wireless
6 2 (14.29%) Skype
6 2 (14.29%) DBS Check
6 2 (14.29%) Apple iOS
6 2 (14.29%) Exchange Server 2010
6 2 (14.29%) Office 365
6 2 (14.29%) Mac OS X
6 2 (14.29%) Apple
6 2 (14.29%) Windows Server 2003
6 2 (14.29%) SharePoint
6 2 (14.29%) Windows XP
6 2 (14.29%) MS Exchange
6 2 (14.29%) Windows Server 2008
6 2 (14.29%) Exchange Server 2003
6 2 (14.29%) Degree

Customer Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) Exchange Server 2003
1 2 (14.29%) Exchange Server 2007
1 2 (14.29%) Exchange Server 2010
1 2 (14.29%) MS Exchange
1 2 (14.29%) SharePoint
Applications
1 4 (28.57%) MS Office
2 3 (21.43%) MS Excel
3 2 (14.29%) MS PowerPoint
4 1 (7.14%) Spreadsheet
Business Applications
1 3 (21.43%) Traffica
Cloud Services
1 2 (14.29%) Office 365
2 1 (7.14%) Microsoft Azure
Communications & Networking
1 3 (21.43%) Internet
2 2 (14.29%) Skype
2 2 (14.29%) Wireless
3 1 (7.14%) DHCP
3 1 (7.14%) DNS
3 1 (7.14%) Intranet
3 1 (7.14%) LAN
3 1 (7.14%) TCP/IP
3 1 (7.14%) WAN
Database & Business Intelligence
1 1 (7.14%) Azure SQL Database
1 1 (7.14%) Big Data
1 1 (7.14%) Hadoop
1 1 (7.14%) Power BI
1 1 (7.14%) SQL Server
1 1 (7.14%) SQL Server Analysis Services
1 1 (7.14%) SQL Server Integration Services
1 1 (7.14%) SQL Server Reporting Services
General
1 4 (28.57%) Telecoms
2 2 (14.29%) French Language
2 2 (14.29%) German Language
2 2 (14.29%) Italian Language
2 2 (14.29%) Spanish Language
3 1 (7.14%) Banking
3 1 (7.14%) Finance
3 1 (7.14%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (7.14%) .NET
Miscellaneous
1 5 (35.71%) Analytical Skills
2 1 (7.14%) Blackberry
2 1 (7.14%) iPhone
Operating Systems
1 7 (50.00%) Windows
2 3 (21.43%) Linux
2 3 (21.43%) Red Hat Enterprise Linux
3 2 (14.29%) Apple iOS
3 2 (14.29%) Mac OS X
3 2 (14.29%) Windows Server 2003
3 2 (14.29%) Windows Server 2008
3 2 (14.29%) Windows Vista
3 2 (14.29%) Windows XP
4 1 (7.14%) Android
4 1 (7.14%) Windows 7
4 1 (7.14%) Windows 8
Processes & Methodologies
1 2 (14.29%) Data Management
2 1 (7.14%) Business Intelligence
2 1 (7.14%) Customer Engagement
2 1 (7.14%) High Availability
2 1 (7.14%) ITIL
2 1 (7.14%) Machine Learning
2 1 (7.14%) Mobile Device Management
2 1 (7.14%) Network Management
2 1 (7.14%) Performance Tuning
2 1 (7.14%) Service Delivery
2 1 (7.14%) Time Management
Programming Languages
1 1 (7.14%) C#
1 1 (7.14%) SQL
1 1 (7.14%) T-SQL
Qualifications
1 2 (14.29%) DBS Check
1 2 (14.29%) Degree
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 3 (21.43%) Active Directory
Systems Management
1 4 (28.57%) NSN NetAct
Vendors
1 6 (42.86%) Microsoft
2 4 (28.57%) Nokia
3 3 (21.43%) Oracle
3 3 (21.43%) Red Hat
4 2 (14.29%) Apple
5 1 (7.14%) HP
5 1 (7.14%) Sun