The table below looks at the statistics for the Customer Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Support Engineer in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Customer Support Engineer
Rank 594 582 584
Rank change year-on-year
-12 +2
Contract jobs requiring a Customer Support Engineer 8 1 5
As % of all contract IT jobs located in the UK 0.014% 0.002% 0.009%
As % of the Job Titles category 0.015% 0.002% 0.009%
Number of daily rates quoted 1 0 0
Average daily rate
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£165 - -
UK excluding London average daily rate £165 - -
Number of hourly rates quoted 1 0 0
Average hourly rate £18.00 - -
UK excluding London average hourly rate £18.00 - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52060 49526 53775
As % of all contract IT jobs located in the UK 92.09% 92.75% 92.84%
Number of daily rates quoted 31607 29426 30210
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £233
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2009 2143 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Customer Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Engineer Jobs Demand Trend in the UK

Customer Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Daily Rate Trend in the UK

Customer Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Engineer within the UK.

Customer Support Engineer Hourly Rate Trend in the UK

Customer Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 8 £165 - 2
South East - 2 - -
South West - 1 £165 - 1
North West - 1 - -
Manchester - 1 - -
Salford - 1 - -
Swindon - 1 £165 -
Oxfordshire - 1 - -
Wiltshire - 1 £165 -
City of London - - - -
East Midlands - - - -
Surrey - - - -
Cambridgeshire - - - -
Dorset - - - - 1
Hertfordshire - - - -
Nottinghamshire - - - -
Swansea - - - -
Nottingham - - - -
Poole - - - - 1
Aberdeen - - - - 1
Abingdon - - - -
Cambridge - - - -
Egham - - - -
Hemel Hempstead - - - -
Ilford - - - -
London - - - -
Wales - - - -
Scotland - - - - 2
West Wales - - - -
East of England - - - -

Customer Support Engineer
Top 26 Related IT Skills

For the 6 months to 1 September 2014, IT contractor jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Engineer in their job title.

1 13 (92.86%) Windows
2 12 (85.71%) Windows XP
2 12 (85.71%) Windows 7
3 11 (78.57%) Active Directory
4 10 (71.43%) MS Excel
4 10 (71.43%) SAN
4 10 (71.43%) MS Exchange
4 10 (71.43%) DHCP
4 10 (71.43%) TCP/IP
4 10 (71.43%) DNS
5 1 (7.14%) Incident Management
5 1 (7.14%) SCCM
5 1 (7.14%) XenApp
5 1 (7.14%) Management Information System
5 1 (7.14%) Wireless
5 1 (7.14%) Backup Exec
5 1 (7.14%) IVR
5 1 (7.14%) Cisco
5 1 (7.14%) Microsoft
5 1 (7.14%) ADSL
5 1 (7.14%) LAN
5 1 (7.14%) Mac OS X
5 1 (7.14%) Symantec
5 1 (7.14%) Blackberry
5 1 (7.14%) Citrix
5 1 (7.14%) MS Office

Customer Support Engineer
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT contractor jobs within the UK that cited Customer Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (71.43%) MS Exchange
Applications
1 10 (71.43%) MS Excel
2 1 (7.14%) MS Office
Communications & Networking
1 10 (71.43%) DHCP
1 10 (71.43%) TCP/IP
1 10 (71.43%) DNS
1 10 (71.43%) SAN
2 1 (7.14%) Wireless
2 1 (7.14%) ADSL
2 1 (7.14%) LAN
Miscellaneous
1 1 (7.14%) Blackberry
1 1 (7.14%) Management Information System
1 1 (7.14%) IVR
Operating Systems
1 13 (92.86%) Windows
2 12 (85.71%) Windows XP
2 12 (85.71%) Windows 7
3 1 (7.14%) Mac OS X
Processes & Methodologies
1 1 (7.14%) Incident Management
System Software
1 11 (78.57%) Active Directory
2 1 (7.14%) XenApp
Systems Management
1 1 (7.14%) Backup Exec
1 1 (7.14%) SCCM
Vendors
1 1 (7.14%) Cisco
1 1 (7.14%) Microsoft
1 1 (7.14%) Citrix
1 1 (7.14%) Symantec