The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Service Management
Rank 77 80 106
Rank change year-on-year
+3 +26
Contract jobs citing Service Management 1410 1232 929
As % of all contract IT jobs located in the UK 2.51% 2.29% 1.89%
As % of the Processes & Methodologies category 3.24% 3.01% 2.53%
Number of daily rates quoted 807 763 486
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £388
Average daily rate % change year-on-year
+6.66% -3.22%
90% offered a daily rate of more than £225 £204 £209
10% offered a daily rate of more than £533 £525 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 50 30 37
Average hourly rate £13.35 £16.38 £16.50
Average hourly rate % change year-on-year
-18.47% -0.75%
90% offered a hourly rate of more than £10.50 £10.68 £12.00
10% offered a hourly rate of more than £25.45 £25.00 £135.00
UK excluding London average hourly rate £13.35 £16.00 £15.50
% change year-on-year
-16.56% +3.22%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43473 40914 36692
As % of all contract IT jobs located in the UK 77.49% 75.97% 74.58%
Number of daily rates quoted 28028 25608 22030
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £288 £275 £273
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1161 1201 1086
Average hourly rate £28.00 £27.50 £30.00
Average hourly rate % change year-on-year
+1.81% -8.33%
90% offered a hourly rate of more than £12.35 £13.00 £13.00
10% offered a hourly rate of more than £50.00 £47.50 £47.50
UK excluding London average hourly rate £30.00 £30.00 £30.50
% change year-on-year
- -1.63%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 30 June 2015.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 30 June 2015.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 1272 £400 +6.66% 321
London +8 485 £450 +12.50% 103
South East +5 308 £400 +6.66% 78
Yorkshire -8 120 £350 +37.25% 21
City of London +8 116 £460 +15.72% 32
Berkshire +21 110 £375 -11.76% 26
West Yorkshire -8 99 £333 +33.00% 15
Leeds -7 81 £310 +29.16% 11
East of England +11 76 £413 +6.10% 16
North West -8 76 £350 +9.37% 26
Scotland +33 73 £350 +12.00% 14
West Midlands +17 73 £314 -15.20% 34
Buckinghamshire +10 60 £300 -14.28% 13
Hampshire -18 59 £376 +4.51% 14
South West -10 54 £406 +24.84% 28
North East +11 43 £253 -22.30% 5
Manchester +12 40 £325 +182.60% 19
Milton Keynes +3 40 £300 -14.28% 12
Wales +20 39 £423 +40.83% 8
Surrey -8 38 £475 +35.52% 11
Reading +18 37 £375 -11.76% 6
Tyne and Wear +2 37 £250 -23.07% 4
Newcastle upon Tyne +3 32 £255 -21.53% 3
East Midlands +7 28 £400 +33.33% 10
Wiltshire +20 27 £400 - 11
Edinburgh +16 27 £373 -14.36% 8
Swansea +23 26 £475 +51.27%
West Wales +23 26 £475 +51.27%
Essex +7 26 £413 +26.92% 3
Glasgow +7 24 £400 +25.98% 6

Service Management
Top 30 Related IT Skills

For the 6 months to 30 June 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1861 (65.99%) ITIL
2 657 (23.30%) ITSM
3 607 (21.52%) Finance
4 526 (18.65%) Microsoft
5 504 (17.87%) Service Delivery
6 464 (16.45%) Windows
7 458 (16.24%) Project Management
8 433 (15.35%) Security Cleared
9 382 (13.55%) Change Management
10 356 (12.62%) MS Office
11 338 (11.99%) SLA
12 320 (11.35%) PRINCE2
13 307 (10.89%) SC Cleared
14 293 (10.39%) Incident Management
15 290 (10.28%) MS Excel
16 289 (10.25%) Analytical Skills
17 267 (9.47%) HP
18 265 (9.40%) Problem Management
19 256 (9.08%) Active Directory
20 255 (9.04%) Degree
21 245 (8.69%) SQL
22 232 (8.23%) Cisco
23 222 (7.87%) Stakeholder Management
24 213 (7.55%) Management Information System
25 203 (7.20%) Agile Software Development
26 199 (7.06%) ITIL Certification
27 195 (6.91%) VMware
28 187 (6.63%) Telecoms
29 184 (6.52%) Linux
30 177 (6.28%) UNIX

Service Management
Top Related IT Skills by Category

For the 6 months to 30 June 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 119 (4.22%) SharePoint
2 94 (3.33%) MS Exchange
3 52 (1.84%) CMS
4 46 (1.63%) IIS
5 42 (1.49%) IBM Notes
6 35 (1.24%) Apache
7 31 (1.10%) WebLogic
8 30 (1.06%) Tomcat
9 28 (0.99%) Blackberry Enterprise Server
10 22 (0.78%) Lync
11 21 (0.74%) WebSphere
12 18 (0.64%) JBoss
13 11 (0.39%) OpenStack
14 10 (0.35%) AquaLogic
15 9 (0.32%) Oracle Workflow
16 8 (0.28%) Exchange Server 2003
16 8 (0.28%) Exchange Server 2013
16 8 (0.28%) nginx
17 7 (0.25%) Exchange Server 2010
17 7 (0.25%) Office Communications Server
Applications
1 356 (12.62%) MS Office
2 290 (10.28%) MS Excel
3 89 (3.16%) MS Visio
4 85 (3.01%) MS PowerPoint
5 61 (2.16%) MS Project
6 19 (0.67%) Spreadsheet
7 3 (0.11%) Photoshop
7 3 (0.11%) Acrobat
8 1 (0.035%) InfoPath
8 1 (0.035%) PowerPivot
Business Applications
1 115 (4.08%) Remedy ITSM
2 24 (0.85%) RMDS
3 22 (0.78%) Dynamics CRM
4 17 (0.60%) assyst
5 12 (0.43%) WebTrends
6 11 (0.39%) SAP FI
6 11 (0.39%) SAP FI/CO
6 11 (0.39%) SAP CO
7 10 (0.35%) SAP BPC
8 9 (0.32%) Adobe Campaign
9 8 (0.28%) SAP SM
9 8 (0.28%) SAP Oil and Gas
10 5 (0.18%) SAP Retail
10 5 (0.18%) Dynamics AX
11 4 (0.14%) Cerner Millennium
11 4 (0.14%) CA PPM
11 4 (0.14%) Primavera
11 4 (0.14%) Oracle BPM
12 3 (0.11%) Unica
12 3 (0.11%) SAP ERP
Cloud Services
1 49 (1.74%) Amazon AWS
2 34 (1.21%) SaaS
3 21 (0.74%) Microsoft Azure
4 18 (0.64%) Office 365
5 17 (0.60%) IaaS
6 16 (0.57%) PaaS
7 14 (0.50%) Cloud Computing
8 12 (0.43%) Google Apps
9 10 (0.35%) Amazon EC2
9 10 (0.35%) Adobe Analytics
10 9 (0.32%) Google Analytics
11 7 (0.25%) Route 53
11 7 (0.25%) Amazon S3
11 7 (0.25%) AWS CloudFormation
11 7 (0.25%) Virtual Private Cloud
12 3 (0.11%) Yammer
13 2 (0.071%) SuccessFactors
14 1 (0.035%) SoftLayer
14 1 (0.035%) Force.com
Communications & Networking
1 164 (5.82%) Firewall
2 139 (4.93%) WAN
3 138 (4.89%) LAN
4 110 (3.90%) DNS
5 101 (3.58%) SAN
6 86 (3.05%) LDAP
7 82 (2.91%) VPN
8 79 (2.80%) TCP/IP
9 78 (2.77%) DHCP
10 73 (2.59%) Network Security
11 62 (2.20%) Internet
12 56 (1.99%) MPLS
12 56 (1.99%) SSL
13 45 (1.60%) F5 BIG-IP GTM
14 43 (1.52%) BIG-IP
14 43 (1.52%) F5 BIG-IP LTM
15 39 (1.38%) Wireless
16 38 (1.35%) VoIP
16 38 (1.35%) Cisco ASA
17 37 (1.31%) NAS
Database & Business Intelligence
1 88 (3.12%) SQL Server
2 58 (2.06%) Oracle Database
3 42 (1.49%) Relational Database
4 29 (1.03%) Data Warehouse
5 24 (0.85%) Oracle Reports
5 24 (0.85%) MySQL
6 19 (0.67%) MongoDB
7 17 (0.60%) Crystal Reports
8 16 (0.57%) RDBMS
9 15 (0.53%) Oracle Database 11g
10 14 (0.50%) SQL Server Integration Services
11 13 (0.46%) SQL Server Reporting Services
11 13 (0.46%) Oracle Database 10g
11 13 (0.46%) Big Data
12 11 (0.39%) NoSQL
12 11 (0.39%) BusinessObjects
12 11 (0.39%) MS Access
12 11 (0.39%) SQL Server Analysis Services
12 11 (0.39%) Oracle BI EE
13 10 (0.35%) Redis
Development Applications
1 29 (1.03%) JIRA
2 22 (0.78%) Git (software)
3 18 (0.64%) Ant
4 16 (0.57%) Team Foundation Server
5 12 (0.43%) ClearCase
6 11 (0.39%) Jenkins
7 10 (0.35%) Subversion
8 8 (0.28%) Oracle APEX
9 7 (0.25%) Visual Studio
9 7 (0.25%) Atlassian Bamboo
9 7 (0.25%) FishEye
10 6 (0.21%) Artifactory
10 6 (0.21%) Oracle Forms
11 4 (0.14%) Gerrit
11 4 (0.14%) SoapUI
11 4 (0.14%) Eclipse
11 4 (0.14%) AdminStudio
12 3 (0.11%) Selenium
12 3 (0.11%) Toad
13 2 (0.071%) PVCS
General
1 607 (21.52%) Finance
2 187 (6.63%) Telecoms
3 142 (5.04%) Banking
4 65 (2.30%) Legal
5 60 (2.13%) Retail
6 56 (1.99%) Marketing
7 43 (1.52%) Investment Banking
8 42 (1.49%) Law
9 34 (1.21%) Publishing
10 32 (1.13%) Billing
11 27 (0.96%) Back Office
12 26 (0.92%) Front Office
13 23 (0.82%) Manufacturing
14 21 (0.74%) Financial Institution
15 17 (0.60%) Pharmaceutical
15 17 (0.60%) Electronics
16 15 (0.53%) Advertising
17 14 (0.50%) Spanish Language
18 12 (0.43%) Local Government
18 12 (0.43%) Military
Job Titles
1 611 (21.67%) Analyst
2 389 (13.79%) Service Manager
3 245 (8.69%) Project Manager
4 223 (7.91%) Service Analyst
5 198 (7.02%) Consultant
6 196 (6.95%) Architect
7 131 (4.65%) Delivery Manager
8 124 (4.40%) Support Analyst
9 114 (4.04%) Service Desk Analyst
10 108 (3.83%) Services Delivery Manager
11 107 (3.79%) Incident Manager
12 102 (3.62%) Developer
13 91 (3.23%) Business Analyst
14 88 (3.12%) Transition Manager
15 69 (2.45%) Service Transition Manager
16 66 (2.34%) Applications Support
17 62 (2.20%) IT Services Manager
18 58 (2.06%) Support Engineer
19 57 (2.02%) Infrastructure Manager
20 51 (1.81%) Network Engineer
Libraries, Frameworks & Software Standards
1 106 (3.76%) Web Services
2 101 (3.58%) XML
3 89 (3.16%) HTML
4 72 (2.55%) CSS
5 62 (2.20%) SOAP
6 47 (1.67%) Middleware
7 41 (1.45%) .NET
8 24 (0.85%) J2EE
8 24 (0.85%) Ajax
9 21 (0.74%) Rendezvous
10 19 (0.67%) FIX Protocol
11 18 (0.64%) HTML5
12 13 (0.46%) JDBC
13 12 (0.43%) ASP.NET
13 12 (0.43%) COM
13 12 (0.43%) REST
14 11 (0.39%) .NET Framework
14 11 (0.39%) Java EE
14 11 (0.39%) JMS
15 10 (0.35%) JNDI
Miscellaneous
1 289 (10.25%) Analytical Skills
2 213 (7.55%) Management Information System
3 176 (6.24%) Data Centre
4 126 (4.47%) CMDB
5 70 (2.48%) NHS
6 56 (1.99%) Computer Science
7 52 (1.84%) Clustering
8 51 (1.81%) Blackberry
9 36 (1.28%) Distributed Denial-of-Service
10 29 (1.03%) Statistics
11 25 (0.89%) Replication
12 24 (0.85%) Thin Client
12 24 (0.85%) PMI
12 24 (0.85%) Fat Client
13 23 (0.82%) Private Cloud
14 21 (0.74%) Performance Metrics
15 19 (0.67%) DTV
15 19 (0.67%) Economics
16 17 (0.60%) Mainframe
17 16 (0.57%) Smartcard
Operating Systems
1 464 (16.45%) Windows
2 184 (6.52%) Linux
3 177 (6.28%) UNIX
4 141 (5.00%) Windows 7
5 119 (4.22%) Windows Server 2003
5 119 (4.22%) Windows Server 2008
6 66 (2.34%) Windows XP
7 49 (1.74%) Solaris
7 49 (1.74%) Ubuntu
7 49 (1.74%) CentOS
8 48 (1.70%) Red Hat Enterprise Linux
9 33 (1.17%) Android
10 27 (0.96%) Windows 8
10 27 (0.96%) Apple iOS
10 27 (0.96%) AIX
11 23 (0.82%) Windows Server 2012
12 10 (0.35%) Oracle Linux
12 10 (0.35%) Data ONTAP
13 9 (0.32%) Mac OS
14 8 (0.28%) Mac OS X
Processes & Methodologies
1 1861 (65.99%) ITIL
2 657 (23.30%) ITSM
3 504 (17.87%) Service Delivery
4 458 (16.24%) Project Management
5 382 (13.55%) Change Management
6 320 (11.35%) PRINCE2
7 293 (10.39%) Incident Management
8 265 (9.40%) Problem Management
9 222 (7.87%) Stakeholder Management
10 203 (7.20%) Agile Software Development
11 159 (5.64%) Configuration Management
12 156 (5.53%) ITIL V3
13 135 (4.79%) Continuous Improvement
14 124 (4.40%) Workflow
15 123 (4.36%) Release Management
16 117 (4.15%) Migration
17 108 (3.83%) Risk Management
18 104 (3.69%) Disaster Recovery
19 102 (3.62%) Programme Management
20 88 (3.12%) Mentoring
Programming Languages
1 245 (8.69%) SQL
2 100 (3.55%) Java
3 61 (2.16%) JavaScript
4 52 (1.84%) PowerShell
5 48 (1.70%) Perl
6 45 (1.60%) Python
7 33 (1.17%) C
8 27 (0.96%) PL/SQL
9 25 (0.89%) Shell Script
10 19 (0.67%) Ruby
10 19 (0.67%) Bash Shell
10 19 (0.67%) VBScript
11 17 (0.60%) T-SQL
11 17 (0.60%) WebLogic Scripting Tool
12 15 (0.53%) PHP
13 14 (0.50%) VBA
14 13 (0.46%) VB.NET
15 10 (0.35%) Korn
16 9 (0.32%) C#
17 8 (0.28%) C++
Qualifications
1 433 (15.35%) Security Cleared
2 307 (10.89%) SC Cleared
3 255 (9.04%) Degree
4 199 (7.06%) ITIL Certification
5 98 (3.48%) DV Cleared
6 85 (3.01%) ITIL Foundation Certificate
7 82 (2.91%) Microsoft Certification
8 72 (2.55%) Cisco Certification
9 62 (2.20%) PMI Certification
10 44 (1.56%) PMP
10 44 (1.56%) MCSE
10 44 (1.56%) PRINCE2 Practitioner
11 39 (1.38%) CCNA
12 38 (1.35%) CCNP
13 34 (1.21%) CISSP
13 34 (1.21%) MCP
14 31 (1.10%) MCITP
15 26 (0.92%) ISEB
16 24 (0.85%) MCTS
17 21 (0.74%) MCSA
Quality Assurance & Compliance
1 338 (11.99%) SLA
2 99 (3.51%) QA
3 47 (1.67%) COBIT
4 42 (1.49%) ISO/IEC 27001
5 26 (0.92%) ISO 9001
6 22 (0.78%) Sarbanes-Oxley
7 15 (0.53%) PCI DSS
8 11 (0.39%) ISO/IEC 20000
9 10 (0.35%) JSP 440
10 6 (0.21%) PMBOK
11 5 (0.18%) P3O
12 4 (0.14%) BS15000
13 3 (0.11%) Data Quality
14 2 (0.071%) GPG13
14 2 (0.071%) ISO 14001
15 1 (0.035%) ISO 8583
15 1 (0.035%) HL7
15 1 (0.035%) BS25999
System Software
1 256 (9.08%) Active Directory
2 138 (4.89%) VMware Infrastructure
3 71 (2.52%) Hyper-V
4 27 (0.96%) NFS
5 25 (0.89%) vSphere
6 24 (0.85%) Microsoft App-V
7 22 (0.78%) VMware ESXi
8 20 (0.71%) NLBS
9 13 (0.46%) XenApp
10 12 (0.43%) Xen
11 11 (0.39%) VMware Server
11 11 (0.39%) vCloud
12 7 (0.25%) XenDesktop
12 7 (0.25%) Veritas Cluster Server
13 5 (0.18%) Citrix Presentation Server
13 5 (0.18%) Terminal Server
14 4 (0.14%) Terminal Services
14 4 (0.14%) VMware ESX
14 4 (0.14%) Firmware
14 4 (0.14%) XenServer
Systems Management
1 50 (1.77%) SCCM
2 47 (1.67%) OVSD
3 35 (1.24%) SCOM
4 34 (1.21%) OpenView
5 27 (0.96%) Puppet
6 23 (0.82%) WSUS
7 21 (0.74%) Opscode Chef
8 20 (0.71%) NetBackup
9 18 (0.64%) Backup Exec
9 18 (0.64%) HP UCMDB
10 15 (0.53%) BladeLogic
10 15 (0.53%) Nagios
11 14 (0.50%) Tivoli
11 14 (0.50%) AirWatch
12 13 (0.46%) HP SiteScope
13 12 (0.43%) WhatsUp Gold
14 10 (0.35%) Systems Management Server (SMS)
14 10 (0.35%) Netcool
14 10 (0.35%) HP Quality Center
14 10 (0.35%) RANCID
Vendors
1 526 (18.65%) Microsoft
2 267 (9.47%) HP
3 232 (8.23%) Cisco
4 195 (6.91%) VMware
5 177 (6.28%) Remedy
6 167 (5.92%) Citrix
7 166 (5.89%) Oracle
8 154 (5.46%) ServiceNow
9 153 (5.43%) BMC
10 91 (3.23%) SAP
11 81 (2.87%) CheckPoint
12 72 (2.55%) Juniper
13 70 (2.48%) F5
14 60 (2.13%) CA
14 60 (2.13%) Red Hat
15 55 (1.95%) NetApp
16 46 (1.63%) McAfee
16 46 (1.63%) IBM
17 45 (1.60%) Lotus
18 41 (1.45%) SolarWinds
Cambridge, Cambridgeshire
EU-Solutions
Rate: From £140 to £150 per day
Posted: 5 hours ago
Woking, Surrey
The Bridge Ltd
Rate: Market rate
Posted: 5 hours ago
City, London
Oscar Associates (UK) Ltd
Rate: £250 - £340 per annum
Posted: 7 hours ago
Bromley, Kent
HAYS INFORMATION TECHNOLOGY
Rate: £250.00 per annum
Posted: 7 hours ago
Bromley, Kent
HAYS INFORMATION TECHNOLOGY
Rate: £250.00 per annum
Posted: 7 hours ago
London
eTeam Inc.
Posted: 22 hours ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £250.00 per day
Posted: Yesterday
Chelmsford, Essex
Nakama
Rate: From £350 to £400 per day
Posted: Yesterday
City, London
Deerfoot IT Resources Ltd
Rate: £300 - £325 per day
Posted: Yesterday
Warrington, Cheshire
Rullion IT Plus
Rate: £100 - £130 per day
Posted: Yesterday
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per day
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Vertical IT
Rate: £380 - £420 per annum
Posted: Yesterday
London
Cititec
Rate: £550 - 625 per day
Posted: Yesterday
Glasgow, Lanarkshire
Harvey Nash plc
Rate: £100 - £110 per day
Posted: Yesterday
City, London
Michael Bailey Associates
Rate: Market Rates
Posted: Yesterday
London
TEKsystems
Rate: £350 - £380 per day
Posted: Yesterday
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £275.00 - £300.00 per day
Posted: 4 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 4 days ago
Bristol, Avon
Blue Personnel
Rate: Negotiable
Posted: 4 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £400 per day
Posted: 4 days ago