The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 75 98 120
Rank change year-on-year
+23 +22
Contract jobs citing Service Management 1379 1043 920
As % of all contract IT jobs located in the UK 2.36% 1.99% 1.69%
As % of the Processes & Methodologies category 3.21% 2.68% 2.35%
Number of daily rates quoted 832 622 492
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£380 £400 £375
Average daily rate % change year-on-year
-5.00% +6.66%
90% offered a daily rate of more than £175 £213 £200
10% offered a daily rate of more than £550 £550 £525
UK excluding London average daily rate £350 £358 £360
% change year-on-year
-2.09% -0.69%
Number of hourly rates quoted 55 51 44
Average hourly rate £15.00 £14.00 £15.93
Average hourly rate % change year-on-year
+7.14% -12.08%
90% offered a hourly rate of more than £11.40 £11.00 £11.00
10% offered a hourly rate of more than £26.70 £30.00 £32.50
UK excluding London average hourly rate £15.00 £13.75 £15.25
% change year-on-year
+9.09% -9.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42997 38902 39217
As % of all contract IT jobs located in the UK 73.67% 74.17% 71.98%
Number of daily rates quoted 27643 24141 22845
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £270
10% offered a daily rate of more than £585 £575 £575
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 1190 1157 1447
Average hourly rate £24.00 £26.00 £28.00
Average hourly rate % change year-on-year
-7.69% -7.14%
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £25.38 £29.00 £26.90
% change year-on-year
-12.50% +7.80%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 24 October 2014.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 24 October 2014.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 1286 £380 -5.00% 280
London +25 568 £425 +3.03% 106
South East +29 291 £335 -10.66% 60
City of London +4 127 £425 +6.25% 42
North West +33 87 £390 -14.75% 12
Berkshire +31 84 £400 +13.87% 21
Hampshire +6 72 £355 -7.79% 12
South West -5 72 £403 +15.00% 21
Buckinghamshire +16 70 £288 -14.81% 8
Yorkshire 0 69 £288 -13.53% 24
West Yorkshire +2 55 £250 -30.06% 20
West Midlands +7 54 £353 -6.00% 22
East of England -14 54 £400 +14.28% 17
Milton Keynes +15 52 £275 -18.51% 7
Leeds +15 49 £250 -16.10% 11
North East -20 45 £346 -0.71% 2
Cheshire +31 41 £228 -46.47% 3
Tyne and Wear -12 41 £347 -25.27% 2
East Midlands +11 40 £360 +13.38% 12
Newcastle upon Tyne -16 38 £347 -25.27% 2
Wales +3 33 £325 +25.00% 5
Scotland -22 29 £388 -3.12% 5
Reading +8 27 £388 +35.96% 13
Warrington +7 26 £110 -84.00% 1
Surrey +4 26 £175 -40.42% 10
Manchester +4 24 £300 -7.69% 8
Hook -3 22 £360 +7.46% 1
Hertfordshire -17 20 £425 +58.13% 8
Oxfordshire +2 18 £390 +1.96% 2
Wiltshire -1 18 £470 +34.86% 5

Service Management
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1672 (64.31%) ITIL
2 534 (20.54%) Service Delivery
3 521 (20.04%) ITSM
4 499 (19.19%) Security Cleared
5 494 (19.00%) Windows
6 464 (17.85%) Microsoft
7 445 (17.12%) Finance
8 441 (16.96%) Project Management
9 344 (13.23%) SC Cleared
10 308 (11.85%) Analytical Skills
11 299 (11.50%) Change Management
11 299 (11.50%) SLA
12 297 (11.42%) Incident Management
13 290 (11.15%) MS Office
14 285 (10.96%) PRINCE2
15 277 (10.65%) MS Excel
16 256 (9.85%) Active Directory
17 229 (8.81%) Problem Management
18 226 (8.69%) SQL
19 224 (8.62%) HP
20 209 (8.04%) Oracle
21 203 (7.81%) Stakeholder Management
22 202 (7.77%) Cisco
23 201 (7.73%) ITIL V3
24 196 (7.54%) Degree
25 190 (7.31%) Management Information System
26 185 (7.12%) Remedy
27 182 (7.00%) ITIL Certification
28 169 (6.50%) Telecoms
29 166 (6.38%) Citrix

Service Management
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 116 (4.46%) MS Exchange
2 111 (4.27%) SharePoint
3 52 (2.00%) IBM Notes
4 50 (1.92%) IIS
5 45 (1.73%) Blackberry Enterprise Server
6 44 (1.69%) Exchange Server 2010
7 29 (1.12%) CMS
8 27 (1.04%) Exchange Server 2003
8 27 (1.04%) WebLogic
9 25 (0.96%) Lync
10 20 (0.77%) Exchange Server 2013
11 19 (0.73%) Apache
12 16 (0.62%) BizTalk Server
12 16 (0.62%) SharePoint 2010
13 12 (0.46%) WebSphere
14 9 (0.35%) Documentum
14 9 (0.35%) SharePoint 2013
15 8 (0.31%) Tomcat
16 6 (0.23%) CICS
16 6 (0.23%) Oracle Application Server
Applications
1 290 (11.15%) MS Office
2 277 (10.65%) MS Excel
3 91 (3.50%) MS PowerPoint
4 80 (3.08%) MS Visio
5 57 (2.19%) MS Project
6 17 (0.65%) Spreadsheet
7 7 (0.27%) SPSS
8 2 (0.077%) Photoshop
9 1 (0.038%) InfoPath
9 1 (0.038%) Acrobat
Business Applications
1 123 (4.73%) Remedy ITSM
2 25 (0.96%) assyst
3 15 (0.58%) Dynamics CRM
4 11 (0.42%) Dynamics AX
5 9 (0.35%) Oracle EBS
6 7 (0.27%) Maximo
6 7 (0.27%) SAP Oil and Gas
6 7 (0.27%) Cognos Business Intelligence
7 6 (0.23%) Remedy AR System
7 6 (0.23%) Cognos TM1
7 6 (0.23%) Oracle Applications
8 5 (0.19%) SAP FI
9 4 (0.15%) SAP CRM
9 4 (0.15%) SAP CO
9 4 (0.15%) SAP Retail
9 4 (0.15%) SAP FI/CO
9 4 (0.15%) SAP PM
10 3 (0.12%) Oracle EBS R12
10 3 (0.12%) BusinessWorks
10 3 (0.12%) Oracle 11i
Cloud Services
1 43 (1.65%) SaaS
2 19 (0.73%) Office 365
3 14 (0.54%) Microsoft Azure
4 9 (0.35%) Cloud Computing
4 9 (0.35%) Google Apps
5 6 (0.23%) Amazon AWS
6 3 (0.12%) PaaS
7 2 (0.077%) IaaS
Communications & Networking
1 157 (6.04%) Firewall
2 132 (5.08%) WAN
3 124 (4.77%) LAN
4 108 (4.15%) DNS
5 106 (4.08%) SAN
6 71 (2.73%) VPN
7 64 (2.46%) DHCP
8 63 (2.42%) Internet
9 56 (2.15%) TCP/IP
10 47 (1.81%) Network Security
11 46 (1.77%) Cisco ASA
12 37 (1.42%) MPLS
13 34 (1.31%) LDAP
14 31 (1.19%) Broadband
14 31 (1.19%) Wireless
15 30 (1.15%) Cisco IOS
16 29 (1.12%) VLAN
17 28 (1.08%) DSL
18 26 (1.00%) NetScaler
19 25 (0.96%) Ethernet
Database & Business Intelligence
1 124 (4.77%) SQL Server
2 60 (2.31%) Oracle Database
3 55 (2.12%) Data Warehouse
4 29 (1.12%) SQL Server Reporting Services
5 21 (0.81%) DB2
5 21 (0.81%) SQL Server 2008
6 19 (0.73%) MySQL
6 19 (0.73%) Oracle Database 11g
7 18 (0.69%) PostgreSQL
8 17 (0.65%) Oracle Reports
9 16 (0.62%) Data Mining
9 16 (0.62%) VLDB
10 15 (0.58%) SQL Server Integration Services
10 15 (0.58%) Relational Database
11 12 (0.46%) Oracle Exadata
11 12 (0.46%) Crystal Reports
12 11 (0.42%) SQL Server Analysis Services
12 11 (0.42%) MS Access
12 11 (0.42%) SQL Server 2012
13 10 (0.38%) Oracle Database 10g
Development Applications
1 12 (0.46%) JIRA
2 11 (0.42%) Toad
3 10 (0.38%) StarTeam
4 8 (0.31%) Team Foundation Server
4 8 (0.31%) PVCS
4 8 (0.31%) Selenium
5 7 (0.27%) MSI
6 6 (0.23%) ClearQuest
6 6 (0.23%) Maven
6 6 (0.23%) Visual Studio
6 6 (0.23%) TestDirector
6 6 (0.23%) ClearCase
6 6 (0.23%) Cucumber
7 5 (0.19%) SoapUI
7 5 (0.19%) Ant
7 5 (0.19%) Oracle Forms
8 4 (0.15%) Oracle APEX
9 2 (0.077%) Fiddler
9 2 (0.077%) Eclipse
9 2 (0.077%) SQL Server Management Studio (SSMS)
General
1 445 (17.12%) Finance
2 169 (6.50%) Telecoms
3 137 (5.27%) Banking
4 66 (2.54%) Retail
5 38 (1.46%) Manufacturing
6 30 (1.15%) Pharmaceutical
7 28 (1.08%) Marketing
8 26 (1.00%) Billing
8 26 (1.00%) Back Office
8 26 (1.00%) Legal
9 25 (0.96%) Law
10 24 (0.92%) Investment Banking
11 22 (0.85%) Publishing
12 20 (0.77%) Military
13 19 (0.73%) Games
14 16 (0.62%) Front Office
15 13 (0.50%) Financial Institution
16 9 (0.35%) Automotive
17 8 (0.31%) Electronics
17 8 (0.31%) Local Government
Job Titles
1 639 (24.58%) Analyst
2 344 (13.23%) Service Manager
3 257 (9.88%) Service Analyst
4 233 (8.96%) Project Manager
5 184 (7.08%) Architect
6 131 (5.04%) Consultant
7 109 (4.19%) Delivery Manager
8 106 (4.08%) Support Analyst
9 103 (3.96%) Service Desk Analyst
10 87 (3.35%) Services Delivery Manager
11 85 (3.27%) Business Analyst
12 68 (2.62%) Support Engineer
12 68 (2.62%) Transition Manager
13 57 (2.19%) Administrator
14 53 (2.04%) Service Management Analyst
15 52 (2.00%) 2nd Line Support
15 52 (2.00%) Senior Manager
16 50 (1.92%) Network Engineer
16 50 (1.92%) Service Transition Manager
17 46 (1.77%) 1st Line Support
Libraries, Frameworks & Software Standards
1 56 (2.15%) Web Services
2 50 (1.92%) Middleware
3 29 (1.12%) XML
3 29 (1.12%) .NET
4 22 (0.85%) HTML
5 17 (0.65%) CSS
6 15 (0.58%) SOAP
7 10 (0.38%) .NET Framework
7 10 (0.38%) REST
8 9 (0.35%) Regular Expression
8 9 (0.35%) J2EE
9 8 (0.31%) ASP.NET
9 8 (0.31%) Ajax
10 7 (0.27%) JSON
10 7 (0.27%) JDBC
10 7 (0.27%) Oracle Fusion
10 7 (0.27%) HTML5
11 6 (0.23%) Application Packaging
12 5 (0.19%) SAP Basis
12 5 (0.19%) JMS
Miscellaneous
1 308 (11.85%) Analytical Skills
2 190 (7.31%) Management Information System
3 74 (2.85%) Blackberry
4 62 (2.38%) CMDB
5 54 (2.08%) Computer Science
6 47 (1.81%) Statistics
7 40 (1.54%) NHS
8 36 (1.38%) Thin Client
8 36 (1.38%) Fat Client
9 35 (1.35%) Clustering
9 35 (1.35%) Performance Metrics
10 29 (1.12%) Mathematics
11 27 (1.04%) Replication
12 25 (0.96%) Open Source
13 24 (0.92%) Data Protection Act
14 23 (0.88%) PMI
15 22 (0.85%) Mainframe
15 22 (0.85%) iPad
16 21 (0.81%) DTV
17 20 (0.77%) Client/Server
Operating Systems
1 494 (19.00%) Windows
2 159 (6.12%) Linux
3 157 (6.04%) Windows Server 2008
4 143 (5.50%) UNIX
5 139 (5.35%) Windows 7
6 121 (4.65%) Windows Server 2003
7 85 (3.27%) Windows XP
8 43 (1.65%) CentOS
9 41 (1.58%) Solaris
10 36 (1.38%) AIX
11 26 (1.00%) Ubuntu
12 25 (0.96%) Windows Server 2012
13 21 (0.81%) Windows 8
13 21 (0.81%) Red Hat Enterprise Linux
14 16 (0.62%) Apple iOS
15 15 (0.58%) Windows Vista
15 15 (0.58%) Android
16 14 (0.54%) HPUX
16 14 (0.54%) Windows NT
17 13 (0.50%) Oracle Linux
Processes & Methodologies
1 1672 (64.31%) ITIL
2 534 (20.54%) Service Delivery
3 521 (20.04%) ITSM
4 441 (16.96%) Project Management
5 299 (11.50%) Change Management
6 297 (11.42%) Incident Management
7 285 (10.96%) PRINCE2
8 229 (8.81%) Problem Management
9 203 (7.81%) Stakeholder Management
10 201 (7.73%) ITIL V3
11 134 (5.15%) Configuration Management
12 118 (4.54%) Disaster Recovery
13 116 (4.46%) Continuous Improvement
14 115 (4.42%) Agile Software Development
14 115 (4.42%) Supplier Management
15 111 (4.27%) Risk Management
16 102 (3.92%) Migration
17 88 (3.38%) Release Management
18 87 (3.35%) Workflow
19 85 (3.27%) Performance Management
Programming Languages
1 226 (8.69%) SQL
2 47 (1.81%) Java
3 40 (1.54%) C
4 32 (1.23%) JavaScript
5 31 (1.19%) Python
5 31 (1.19%) PowerShell
6 29 (1.12%) VBA
7 27 (1.04%) Shell Script
8 23 (0.88%) PL/SQL
9 19 (0.73%) Perl
9 19 (0.73%) C#
10 18 (0.69%) VB
11 15 (0.58%) T-SQL
12 12 (0.46%) PHP
13 6 (0.23%) C++
13 6 (0.23%) VBScript
14 5 (0.19%) Bash Shell
14 5 (0.19%) WebLogic Scripting Tool
14 5 (0.19%) Ruby
14 5 (0.19%) Korn
Qualifications
1 499 (19.19%) Security Cleared
2 344 (13.23%) SC Cleared
3 196 (7.54%) Degree
4 182 (7.00%) ITIL Certification
5 92 (3.54%) DV Cleared
6 89 (3.42%) ITIL Foundation Certificate
6 89 (3.42%) Microsoft Certification
7 62 (2.38%) MCP
8 55 (2.12%) ISEB
8 55 (2.12%) PRINCE2 Practitioner
9 52 (2.00%) PMI Certification
10 46 (1.77%) CISSP
11 45 (1.73%) Cisco Certification
11 45 (1.73%) MCSE
12 44 (1.69%) PMP
13 43 (1.65%) PRINCE2 Certification
14 31 (1.19%) CCNA
15 30 (1.15%) MCITP
16 27 (1.04%) MCTS
17 24 (0.92%) CCNP
Quality Assurance & Compliance
1 299 (11.50%) SLA
2 85 (3.27%) QA
3 69 (2.65%) ISO/IEC 27001
4 40 (1.54%) COBIT
5 32 (1.23%) Sarbanes-Oxley
6 26 (1.00%) ISO 9001
7 15 (0.58%) BS15000
8 12 (0.46%) JSP 440
9 11 (0.42%) PCI DSS
10 6 (0.23%) P3O
10 6 (0.23%) GxP
11 5 (0.19%) BS25999
12 4 (0.15%) ISO 9000
13 3 (0.12%) ISO 14001
14 2 (0.077%) 21 CFR Part 11
14 2 (0.077%) GCP
14 2 (0.077%) GMP
14 2 (0.077%) BS7799
15 1 (0.038%) ISO/IEC 17799
15 1 (0.038%) ISO/IEC 20000
System Software
1 256 (9.85%) Active Directory
2 109 (4.19%) VMware Infrastructure
3 62 (2.38%) Hyper-V
4 43 (1.65%) vSphere
5 41 (1.58%) XenApp
6 23 (0.88%) VMware ESX
7 22 (0.85%) NLBS
7 22 (0.85%) VMware ESXi
8 18 (0.69%) Xen
8 18 (0.69%) Oracle RAC
9 15 (0.58%) VMware Server
10 14 (0.54%) Citrix Presentation Server
10 14 (0.54%) Firmware
11 12 (0.46%) NFS
12 10 (0.38%) Microsoft App-V
12 10 (0.38%) vCloud
13 9 (0.35%) FreeRADIUS
13 9 (0.35%) XenDesktop
14 8 (0.31%) Microsoft Virtual Server
15 7 (0.27%) Oracle RMAN
Systems Management
1 39 (1.50%) SCCM
2 31 (1.19%) Systems Management Server (SMS)
3 30 (1.15%) WSUS
4 29 (1.12%) Tivoli
5 27 (1.04%) Backup Exec
6 26 (1.00%) OpenView
7 23 (0.88%) HP Quality Center
8 22 (0.85%) HP UCMDB
9 21 (0.81%) SCOM
10 18 (0.69%) WhatsUp Gold
10 18 (0.69%) CA Spectrum
11 16 (0.62%) McAfee ePO
11 16 (0.62%) Nagios
12 13 (0.50%) OVSD
12 13 (0.50%) NetBackup
12 13 (0.50%) Puppet
13 12 (0.46%) EMC NetWorker
14 11 (0.42%) Tivoli Monitoring
14 11 (0.42%) Netcool
14 11 (0.42%) Cisco CUCM
Vendors
1 464 (17.85%) Microsoft
2 224 (8.62%) HP
3 209 (8.04%) Oracle
4 202 (7.77%) Cisco
5 185 (7.12%) Remedy
6 166 (6.38%) Citrix
7 158 (6.08%) VMware
8 116 (4.46%) BMC
9 101 (3.88%) SAP
10 91 (3.50%) ServiceNow
11 78 (3.00%) CheckPoint
12 58 (2.23%) IBM
13 55 (2.12%) Juniper
14 52 (2.00%) Lotus
15 47 (1.81%) Red Hat
16 46 (1.77%) Splunk
17 45 (1.73%) McAfee
18 41 (1.58%) EMC
19 39 (1.50%) F5
20 31 (1.19%) CA
City, London
Fenwick Ryan
Rate: £250 - £300 per day
Posted: 20 hours ago
North
TK Maxx
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: Yesterday
London
ARC IT Recruitment Ltd
Rate: £28000 Per Annum
Posted: Yesterday
Leeds, West Yorkshire
Experis Ltd
Rate: £410.45 per day
Posted: Yesterday
City, London
Stott & May
Rate: From £250 to £290 per day
Posted: Yesterday
City, London
TEKsystems
Rate: £275 - £300 per day
Posted: Yesterday
London
Eutopia Solutions Ltd
Rate: £0.00 per annum
Posted: Yesterday
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £445.00 per day
Posted: Yesterday
Edinburgh, Midlothian
Certes Computing Ltd
Rate: Negotiable
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: Yesterday
West London
Verticality Ltd
Rate: £450 to £500 per day
Posted: 2 days ago
South West London
Staffworx Ltd
Rate: excellent rate, please quote
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 2 days ago
Leeds, West Yorkshire
Head Resourcing
Rate: £300 - £325 per day
Posted: 2 days ago
West London
Verticality Ltd
Rate: £350 to £450 per day
Posted: 2 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Rate: £150 - £200 per day
Posted: 2 days ago
South West London
Nationwide People Ltd
Rate: £600 - £650 Per Day Ltd Co Basis
Posted: 2 days ago
Reading, Berkshire
Burns Sheehan
Rate: £300 - £340 per day
Posted: 2 days ago