The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Management
UK
Rank 83 80 74
Rank change year-on-year
-3 -6
Contract jobs citing Service Management 1230 1307 1309
As % of all contract IT jobs located in the UK 2.71% 2.55% 2.54%
As % of the Processes & Methodologies category 3.28% 3.09% 3.20%
Number of daily rates quoted 796 767 759
Median daily rate £425 £425 £400
Median daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £206 £220 £220
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £405 £390 £380
% change year-on-year
+3.84% +2.63%
Number of hourly rates quoted 49 39 66
Median hourly rate £14.25 £13.93 £16.00
Median hourly rate % change year-on-year
+2.33% -12.96%
90% offered a hourly rate of more than £11.12 £10.60 £12.00
10% offered a hourly rate of more than £37.70 £20.46 £33.75
UK excluding London median hourly rate £14.00 £13.75 £16.00
% change year-on-year
+1.81% -14.06%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
37463 42318 40948
As % of all contract IT jobs located in the UK 82.62% 82.71% 79.33%
Number of daily rates quoted 24877 27655 25965
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £297 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 969 1164 1085
Median hourly rate £35.00 £38.75 £26.00
Median hourly rate % change year-on-year
-9.67% +49.03%
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £55.00 £57.00 £47.50
UK excluding London median hourly rate £35.75 £40.00 £27.50
% change year-on-year
-10.62% +45.45%

Service Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 21 February 2017.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 21 February 2017.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 1126 £441 +3.64% 219
London -3 447 £475 +2.15% 78
South East +10 299 £475 +15.85% 50
Hampshire +21 141 £500 +35.13% 20
West Midlands +3 86 £425 -2.29% 23
North West +9 69 £350 -1.06% 23
Scotland +22 60 £338 -17.93% 6
Berkshire -9 56 £463 +2.77% 11
Yorkshire +17 53 £400 -5.88% 13
North East -1 50 £350 +25.00% 8
Tyne and Wear +1 47 £350 +29.62% 6
Fareham +5 46 £600 -4.00% 6
East of England +2 45 £425 +17.24% 9
City of London -13 45 £450 +5.88% 14
Newcastle upon Tyne -5 44 £350 +29.62% 6
Buckinghamshire +21 41 £408 -0.42% 6
Manchester +10 41 £350 +8.52% 14
South West -39 39 £493 +40.71% 13
East Midlands +8 34 £390 -5.45% 6
West Yorkshire +19 32 £413 -8.58% 9
Milton Keynes +15 31 £411 +0.24% 6
Coventry +7 30 £413 -14.06% 4
Surrey +12 29 £450 +13.92% 3
Edinburgh +10 28 £423 -8.64% 3
Birmingham -8 21 £430 -4.44% 3
Wales -8 18 £313 -3.84% 4
Leeds -2 17 £410 -15.02% 6
Bracknell +13 16 £481 +67.39% 1
Glasgow +10 16 £344 +186.45% 1
Hook +3 16 £423 -4.51%

Service Management
Top 30 Related IT Skills

For the 6 months to 21 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1608 (60.36%) ITIL
2 703 (26.39%) ITSM
3 598 (22.45%) Security Cleared
4 481 (18.06%) Windows
4 481 (18.06%) Agile Software Development
5 453 (17.00%) Finance
6 451 (16.93%) Microsoft
7 450 (16.89%) SC Cleared
8 423 (15.88%) Service Delivery
9 367 (13.78%) Project Management
10 356 (13.36%) Change Management
11 332 (12.46%) Linux
12 313 (11.75%) SLA
13 305 (11.45%) ITIL V3
14 292 (10.96%) VMware
15 267 (10.02%) MS Excel
15 267 (10.02%) ServiceNow
16 258 (9.68%) Problem Management
17 256 (9.61%) Service Design
18 248 (9.31%) PRINCE2
18 248 (9.31%) Analytical Skills
19 245 (9.20%) Active Directory
20 244 (9.16%) Configuration Management
21 226 (8.48%) Stakeholder Management
22 215 (8.07%) Degree
23 211 (7.92%) ITIL Certification
24 204 (7.66%) MS Office
25 201 (7.55%) Cisco
26 199 (7.47%) Incident Management
27 195 (7.32%) DevOps

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (3.12%) CMS
2 81 (3.04%) Confluence
3 76 (2.85%) WebSphere
4 74 (2.78%) SharePoint
5 64 (2.40%) Apache
6 62 (2.33%) MS Exchange
7 53 (1.99%) Elasticsearch
8 33 (1.24%) Skype for Business
9 23 (0.86%) Exchange Server 2010
10 21 (0.79%) BizTalk Server
11 20 (0.75%) Blackberry Enterprise Server
11 20 (0.75%) WebLogic
12 18 (0.68%) IBM Notes
13 16 (0.60%) nginx
13 16 (0.60%) WebSphere Application Server
14 15 (0.56%) Exchange Server 2013
14 15 (0.56%) Tomcat
15 14 (0.53%) IIS
16 13 (0.49%) Exchange Server 2007
16 13 (0.49%) SAS
Applications
1 267 (10.02%) MS Excel
2 204 (7.66%) MS Office
3 99 (3.72%) MS PowerPoint
4 45 (1.69%) HipChat
4 45 (1.69%) MS Visio
5 28 (1.05%) MS Project
6 8 (0.30%) Spreadsheet
7 2 (0.075%) Maya
Business Applications
1 67 (2.52%) Remedy ITSM
2 17 (0.64%) Dynamics CRM
3 15 (0.56%) SAP ERP
3 15 (0.56%) SAP Oil and Gas
4 8 (0.30%) SAP CRM
5 7 (0.26%) Maximo
6 6 (0.23%) Oracle Applications
7 5 (0.19%) assyst
7 5 (0.19%) Unit4 Business World
8 4 (0.15%) Infor M3
8 4 (0.15%) Oracle EBS
8 4 (0.15%) SAP FI
9 3 (0.11%) Cognos TM1
9 3 (0.11%) Lorenzo
9 3 (0.11%) SAP GRC
10 2 (0.075%) Infor CloudSuite Industrial (formerly SyteLine)
10 2 (0.075%) SAP CO
10 2 (0.075%) SAP FI/CO
10 2 (0.075%) SAP HR
10 2 (0.075%) SAP SD
Cloud Services
1 191 (7.17%) IaaS
2 165 (6.19%) PaaS
3 112 (4.20%) Amazon AWS
4 107 (4.02%) SaaS
5 81 (3.04%) Office 365
6 38 (1.43%) Microsoft Azure
7 26 (0.98%) Cloud Computing
8 10 (0.38%) Google Drive
9 8 (0.30%) G Suite
9 8 (0.30%) OneDrive
10 6 (0.23%) Azure Active Directory
11 5 (0.19%) IBM Cloud
11 5 (0.19%) SoftLayer
12 4 (0.15%) CloudSense
12 4 (0.15%) GitHub
13 2 (0.075%) Amazon EC2
13 2 (0.075%) Google App Engine
13 2 (0.075%) Google Cloud Platform
13 2 (0.075%) Mimecast
13 2 (0.075%) Veeva
Communications & Networking
1 186 (6.98%) WAN
2 172 (6.46%) LAN
3 160 (6.01%) Firewall
4 149 (5.59%) DNS
5 91 (3.42%) Wireless
6 64 (2.40%) TCP/IP
7 58 (2.18%) Internet
8 50 (1.88%) VPN
9 49 (1.84%) SSH
10 48 (1.80%) OpenLDAP
10 48 (1.80%) OpenVPN
11 43 (1.61%) Network Security
12 42 (1.58%) LDAP
13 40 (1.50%) SAN
13 40 (1.50%) Wi-Fi
14 37 (1.39%) BIG-IP
15 36 (1.35%) DHCP
16 34 (1.28%) SSL
17 31 (1.16%) VoIP
18 30 (1.13%) Ethernet
Database & Business Intelligence
1 77 (2.89%) Oracle Database
2 76 (2.85%) SQL Server
3 66 (2.48%) PostgreSQL
4 61 (2.29%) Hadoop
5 46 (1.73%) Relational Database
6 40 (1.50%) Data Warehouse
6 40 (1.50%) Oracle Database 11g
7 20 (0.75%) Big Data
7 20 (0.75%) Oracle Reports
8 17 (0.64%) MySQL
9 15 (0.56%) SQL Server Integration Services
10 14 (0.53%) Oracle Database 12c
11 12 (0.45%) DB2
12 11 (0.41%) SQL Server 2008
13 9 (0.34%) MongoDB
14 8 (0.30%) BusinessObjects
14 8 (0.30%) Oracle BI EE
14 8 (0.30%) Oracle Database 10g
15 7 (0.26%) Oracle OWB
15 7 (0.26%) SQL Server Reporting Services
Development Applications
1 105 (3.94%) JIRA
2 98 (3.68%) Jenkins
3 82 (3.08%) Git (software)
4 60 (2.25%) Sonatype Nexus
5 57 (2.14%) JUnit
6 56 (2.10%) Ant
7 55 (2.06%) Maven
8 49 (1.84%) SonarQube
9 47 (1.76%) Liquibase
10 45 (1.69%) JIRA Agile
11 36 (1.35%) Bitbucket
12 29 (1.09%) Team Foundation Server
13 16 (0.60%) Subversion
14 15 (0.56%) Visual Studio
15 12 (0.45%) Oracle Forms
16 11 (0.41%) NUnit
16 11 (0.41%) TeamCity
17 9 (0.34%) Oracle APEX
18 8 (0.30%) CruiseControl
18 8 (0.30%) Vagrant
General
1 453 (17.00%) Finance
2 135 (5.07%) Telecoms
3 102 (3.83%) Retail
4 93 (3.49%) Banking
5 47 (1.76%) Manufacturing
6 44 (1.65%) Legal
6 44 (1.65%) Marketing
7 39 (1.46%) Pharmaceutical
8 35 (1.31%) Law
9 28 (1.05%) Back Office
10 26 (0.98%) Billing
11 20 (0.75%) Financial Institution
12 16 (0.60%) Military
13 15 (0.56%) Electronics
14 14 (0.53%) French Language
14 14 (0.53%) German Language
15 9 (0.34%) Investment Banking
16 7 (0.26%) Games
17 6 (0.23%) Aerospace
17 6 (0.23%) Publishing
Job Titles
1 511 (19.18%) Analyst
2 284 (10.66%) Service Manager
3 257 (9.65%) Architect
4 190 (7.13%) Service Analyst
5 176 (6.61%) Developer
6 143 (5.37%) Consultant
7 133 (4.99%) Service Desk Analyst
8 127 (4.77%) Project Manager
9 104 (3.90%) Business Analyst
10 102 (3.83%) Support Analyst
11 93 (3.49%) Delivery Manager
12 91 (3.42%) Network Engineer
12 91 (3.42%) ServiceNow Developer
13 89 (3.34%) IT Manager
14 86 (3.23%) Services Delivery Manager
15 79 (2.97%) Service Architect
16 71 (2.67%) Transition Manager
17 63 (2.36%) ITIL Manager
17 63 (2.36%) Service Transition Manager
18 59 (2.21%) Operations Engineer
Libraries, Frameworks & Software Standards
1 109 (4.09%) HTML
2 100 (3.75%) XML
3 85 (3.19%) CSS
4 76 (2.85%) Web Services
5 69 (2.59%) Software Packaging
6 52 (1.95%) Elastic Stack
6 52 (1.95%) Middleware
7 48 (1.80%) MCollective
8 40 (1.50%) .NET
9 36 (1.35%) Ajax
10 31 (1.16%) SOAP
11 27 (1.01%) JSON
12 24 (0.90%) HTML5
13 22 (0.83%) XSLT
14 21 (0.79%) XHTML
15 20 (0.75%) AngularJS
15 20 (0.75%) REST
16 16 (0.60%) .NET Framework
16 16 (0.60%) Twitter Bootstrap
17 14 (0.53%) RSS
Miscellaneous
1 248 (9.31%) Analytical Skills
2 166 (6.23%) Management Information System
3 146 (5.48%) Data Centre
4 133 (4.99%) CMDB
5 57 (2.14%) Computer Science
6 52 (1.95%) User Experience
7 43 (1.61%) Virtual Team
8 37 (1.39%) Tandem
9 31 (1.16%) Blackberry
10 28 (1.05%) Mainframe
10 28 (1.05%) NHS
11 23 (0.86%) Fat Client
11 23 (0.86%) Thin Client
12 22 (0.83%) Smartphone
13 20 (0.75%) Client/Server
14 18 (0.68%) Public Cloud
15 17 (0.64%) Driving Licence
16 15 (0.56%) CESG
17 14 (0.53%) Replication
17 14 (0.53%) Web 2.0
Operating Systems
1 481 (18.06%) Windows
2 332 (12.46%) Linux
3 156 (5.86%) Unix
4 121 (4.54%) Windows Server
5 95 (3.57%) Windows 7
6 83 (3.12%) AIX
7 78 (2.93%) Windows XP
8 66 (2.48%) Windows Server 2008
9 64 (2.40%) Red Hat Enterprise Linux
10 62 (2.33%) CentOS
11 56 (2.10%) Windows Server 2012
12 52 (1.95%) Windows 2000
13 45 (1.69%) Windows Server 2003
14 43 (1.61%) Windows 10
15 29 (1.09%) Android
16 25 (0.94%) Windows 8
17 24 (0.90%) Solaris
18 22 (0.83%) Mac OS X
19 20 (0.75%) Apple iOS
20 17 (0.64%) Oracle Linux
Processes & Methodologies
1 1608 (60.36%) ITIL
2 703 (26.39%) ITSM
3 481 (18.06%) Agile Software Development
4 423 (15.88%) Service Delivery
5 367 (13.78%) Project Management
6 356 (13.36%) Change Management
7 305 (11.45%) ITIL V3
8 258 (9.68%) Problem Management
9 256 (9.61%) Service Design
10 248 (9.31%) PRINCE2
11 244 (9.16%) Configuration Management
12 226 (8.48%) Stakeholder Management
13 199 (7.47%) Incident Management
14 195 (7.32%) DevOps
15 190 (7.13%) Scrum
16 156 (5.86%) Continuous Improvement
17 152 (5.71%) Migration
18 142 (5.33%) Release Management
19 138 (5.18%) Workflow
20 104 (3.90%) Asset Management
Programming Languages
1 151 (5.67%) SQL
2 135 (5.07%) JavaScript
3 92 (3.45%) Java
4 76 (2.85%) Shell Script
5 64 (2.40%) PowerShell
6 49 (1.84%) Python
6 49 (1.84%) Ruby
7 46 (1.73%) Perl
8 39 (1.46%) C
9 36 (1.35%) PHP
10 24 (0.90%) Bash Shell
10 24 (0.90%) C#
11 17 (0.64%) Korn
12 16 (0.60%) PL/SQL
13 14 (0.53%) VBScript
14 12 (0.45%) COBOL
14 12 (0.45%) T-SQL
15 11 (0.41%) JCL
16 10 (0.38%) VB
17 7 (0.26%) VB.NET
Qualifications
1 598 (22.45%) Security Cleared
2 450 (16.89%) SC Cleared
3 215 (8.07%) Degree
4 211 (7.92%) ITIL Certification
5 100 (3.75%) Cisco Certification
6 96 (3.60%) DV Cleared
7 58 (2.18%) CCNP
8 52 (1.95%) CCIE
9 48 (1.80%) Microsoft Certification
10 46 (1.73%) BPSS Clearance
10 46 (1.73%) ISEB
11 40 (1.50%) CCSA
11 40 (1.50%) CCSE
11 40 (1.50%) JNCIA
12 39 (1.46%) CCNA
13 38 (1.43%) CCDP
13 38 (1.43%) JNCIE
14 37 (1.39%) CCIP
15 36 (1.35%) CISSP
16 29 (1.09%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 313 (11.75%) SLA
2 49 (1.84%) QA
3 48 (1.80%) Disclosure Scotland
4 38 (1.43%) ISO/IEC 27001
5 31 (1.16%) PCI DSS
6 30 (1.13%) COBIT
7 15 (0.56%) Sarbanes-Oxley
8 10 (0.38%) ISO 9001
9 8 (0.30%) Data Quality
9 8 (0.30%) HL7
9 8 (0.30%) ISO22301
10 7 (0.26%) PMBOK
10 7 (0.26%) RMADS
11 5 (0.19%) ISO/IEC 20000
12 4 (0.15%) GxP
12 4 (0.15%) ISO19770
13 3 (0.11%) JSP 440
14 2 (0.075%) GAMP
14 2 (0.075%) MiFID
15 1 (0.038%) ISO 9000
System Software
1 245 (9.20%) Active Directory
2 138 (5.18%) VMware Infrastructure
3 68 (2.55%) Docker
4 64 (2.40%) vCloud
5 52 (1.95%) Postfix
5 52 (1.95%) Squid
6 46 (1.73%) vSphere
7 37 (1.39%) Virtual Desktop
8 31 (1.16%) VMware ESXi
9 22 (0.83%) Virtual Machines
10 19 (0.71%) Microsoft App-V
11 18 (0.68%) Hyper-V
12 17 (0.64%) VMware ESX
12 17 (0.64%) XenApp
13 13 (0.49%) XenDesktop
14 11 (0.41%) Time Sharing Option
15 9 (0.34%) RACF
16 8 (0.30%) Oracle RAC
17 7 (0.26%) NFS
17 7 (0.26%) Tivoli Workload Scheduler
Systems Management
1 121 (4.54%) Puppet
2 67 (2.52%) Ansible
3 65 (2.44%) SCCM
4 58 (2.18%) Terraform
5 56 (2.10%) ZABBIX
6 53 (1.99%) Kibana
7 52 (1.95%) logstash
8 49 (1.84%) Kubernetes
9 48 (1.80%) Docker Swarm
9 48 (1.80%) Rancher
10 46 (1.73%) FortiGate
11 45 (1.69%) Tivoli
12 23 (0.86%) Opscode Chef
13 19 (0.71%) SCOM
14 17 (0.64%) Consul
14 17 (0.64%) Packer
15 16 (0.60%) NetBackup
16 15 (0.56%) Netcool
17 13 (0.49%) HAProxy
18 12 (0.45%) WSUS
Vendors
1 451 (16.93%) Microsoft
2 292 (10.96%) VMware
3 267 (10.02%) ServiceNow
4 201 (7.55%) Cisco
5 193 (7.24%) Oracle
6 156 (5.86%) HP
7 120 (4.50%) Remedy
8 92 (3.45%) IBM
9 87 (3.27%) Citrix
10 83 (3.12%) SAP
11 82 (3.08%) CheckPoint
12 77 (2.89%) BMC
13 74 (2.78%) Juniper
14 64 (2.40%) F5
15 63 (2.36%) Red Hat
16 57 (2.14%) CA
17 48 (1.80%) Sonatype
18 45 (1.69%) Fortinet
19 44 (1.65%) Riverbed
20 43 (1.61%) Atlassian
South East
Lawrence Harvey Enterprise
Posted: 18 hours ago
Halifax, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £ Negotiable
Posted: 14 hours ago
North London
Plan-net
Rate: Competitive rate
Posted: 17 hours ago
Fareham, Hampshire
Harris Global
Rate: Unspecified Competitive
Posted: 15 hours ago
Reading
Interquest - IQ Tech
Rate: £375 - £400 per day
Posted: 17 hours ago
Reading
Volt
Rate: £350.00 - £400.00 per day
Posted: 22 hours ago
London
Streamline Connections Ltd
Rate: £500 - £525 per day
Posted: 21 hours ago
London
Red10
Rate: £525 - £575 per day
Posted: Yesterday
Reading, Berkshire
zubito Ltd
Posted: Yesterday
London
HAYS INFORMATION TECHNOLOGY
Rate: £95.00 - £120.00 per day
Posted: Yesterday
Dartford, Kent
Ashdown IT
Rate: £60000 - £85000 per annum + benefits
Posted: 19 hours ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: Yesterday
London
Lorien Resourcing
Posted: Yesterday
City, London
Sanderson
Rate: £350 - £450 per day
Posted: 7 days ago
Manchester, Lancashire
Proactive Appointments
Rate: £300 - £350 per day
Posted: 4 days ago
Winchester, Hampshire
Polar Recruitment
Rate: £400 - £450 per annum
Posted: 5 days ago
Reading, Berkshire
Seven Principles Consulting
Rate: From £450 to £500 per day
Posted: 13 hours ago
Bromley, Kent
Haysfm
Rate: £500.00 - £600.00 per day
Posted: 5 days ago
City, London
Ebury
Rate: £120.00 - £155.00 per day
Posted: 6 days ago
Huntingdon, Cambridgeshire
Experis Ltd
Rate: £480 - £540 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Pimlico Banks Recruitment
Rate: Up to £550 per day
Posted: 4 days ago
Manchester
Computer Futures
Rate: competitive
Posted: 5 days ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 4 days ago
London
Experis Ltd
Rate: £300.00 - £400.00 per day
Posted: 6 days ago
London
Lorien Resourcing
Posted: 4 days ago
Leatherhead, Surrey
NCC Group
Rate: £500 to £550 per day
Posted: 18 days ago
Guildford, Surrey
Venturi
Rate: £400 - £550 per day
Posted: 6 days ago
South East
Lawrence Harvey Enterprise
Rate: £400 - £500 per day
Posted: 5 days ago
Southampton, Hampshire
Experis Ltd
Posted: 6 days ago
Hampshire
Edward Carter Solutions
Rate: £420 - £450 per day
Posted: 7 days ago