The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 74 80 95
Rank change year-on-year
+6 +15
Contract jobs citing Service Management 1328 1205 996
As % of all contract IT jobs located in the UK 2.45% 2.35% 2.04%
As % of the Processes & Methodologies category 3.28% 3.19% 2.85%
Number of daily rates quoted 807 715 535
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £360
Average daily rate % change year-on-year
+6.66% +4.16%
90% offered a daily rate of more than £180 £213 £180
10% offered a daily rate of more than £550 £588 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 77 58 54
Average hourly rate £15.00 £16.83 £18.68
Average hourly rate % change year-on-year
-10.84% -9.93%
90% offered a hourly rate of more than £11.30 £11.00 £11.00
10% offered a hourly rate of more than £25.00 £28.25 £36.50
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40533 37796 34894
As % of all contract IT jobs located in the UK 74.73% 73.83% 71.60%
Number of daily rates quoted 26554 23240 20514
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £280 £270 £270
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1096 1172 1415
Average hourly rate £24.00 £26.00 £30.00
Average hourly rate % change year-on-year
-7.69% -13.33%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 24 December 2014.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 1233 £400 +4.57% 228
London +9 534 £438 +9.37% 94
South East -4 280 £360 -4.00% 57
City of London -1 126 £425 +6.25% 30
Yorkshire +19 103 £410 -0.60% 11
West Yorkshire +17 91 £425 -2.85% 11
Berkshire +6 87 £400 +14.20% 20
Leeds +20 81 £425 +42.61% 6
North West -11 72 £140 -60.00% 14
Buckinghamshire +22 70 £300 -13.97% 6
East of England +1 65 £388 +66.66% 22
Hampshire -22 64 £360 -4.00% 11
Milton Keynes +22 59 £300 -16.66% 5
Scotland +7 55 £384 +7.71% 12
West Midlands +5 48 £375 +13.63% 8
South West -27 48 £456 +30.35% 10
Reading +26 41 £410 +57.69% 7
East Midlands -3 41 £320 +0.78% 7
North East -10 34 £399 +13.94% 4
Surrey -22 34 £375 - 12
Cheshire +11 31 £110 -83.07% 2
Tyne and Wear -5 31 £407 -12.49% 2
Edinburgh +5 30 £380 +8.57% 8
Manchester -13 28 £300 +60.00% 10
Newcastle upon Tyne -7 26 £399 -14.23% 1
Warrington -6 24 £110 -83.70%
Essex -4 22 £375 +207.25% 1
Hertfordshire +13 20 £255 -0.97% 12
Wales -8 19 £220 -40.13% 2
Wiltshire -15 18 £460 +15.72% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1731 (64.61%) ITIL
2 587 (21.91%) Service Delivery
3 554 (20.68%) ITSM
4 538 (20.08%) Security Cleared
5 485 (18.10%) Finance
6 484 (18.07%) Microsoft
7 475 (17.73%) Windows
8 440 (16.42%) Project Management
9 390 (14.56%) SC Cleared
10 324 (12.09%) Change Management
11 309 (11.53%) MS Office
12 308 (11.50%) Analytical Skills
13 305 (11.38%) Incident Management
14 302 (11.27%) SLA
15 279 (10.41%) MS Excel
16 254 (9.48%) PRINCE2
17 246 (9.18%) Problem Management
18 242 (9.03%) SQL
18 242 (9.03%) Active Directory
19 224 (8.36%) Stakeholder Management
20 219 (8.17%) Degree
21 214 (7.99%) HP
22 211 (7.88%) Cisco
23 203 (7.58%) UNIX
24 200 (7.47%) Management Information System
25 196 (7.32%) Oracle
26 188 (7.02%) ITIL V3
27 183 (6.83%) ITIL Certification
28 182 (6.79%) Linux
29 175 (6.53%) Firewall

Service Management
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 106 (3.96%) SharePoint
2 105 (3.92%) MS Exchange
3 55 (2.05%) IIS
4 54 (2.02%) IBM Notes
5 40 (1.49%) Exchange Server 2010
6 37 (1.38%) WebLogic
7 33 (1.23%) Blackberry Enterprise Server
8 31 (1.16%) Lync
9 26 (0.97%) Exchange Server 2003
10 23 (0.86%) CMS
11 21 (0.78%) Apache
12 19 (0.71%) WebSphere
13 17 (0.63%) Exchange Server 2013
14 15 (0.56%) SharePoint 2010
15 14 (0.52%) BizTalk Server
16 11 (0.41%) Tomcat
17 10 (0.37%) OpenStack
18 9 (0.34%) SharePoint 2013
18 9 (0.34%) CICS
19 8 (0.30%) Documentum
Applications
1 309 (11.53%) MS Office
2 279 (10.41%) MS Excel
3 92 (3.43%) MS PowerPoint
4 81 (3.02%) MS Visio
5 51 (1.90%) MS Project
6 16 (0.60%) Spreadsheet
7 9 (0.34%) SPSS
8 2 (0.075%) Acrobat
8 2 (0.075%) Photoshop
9 1 (0.037%) Adobe Captivate
9 1 (0.037%) S-PLUS
Business Applications
1 117 (4.37%) Remedy ITSM
2 19 (0.71%) assyst
3 11 (0.41%) Dynamics CRM
4 9 (0.34%) SAP Oil and Gas
4 9 (0.34%) Oracle EBS
5 7 (0.26%) Remedy AR System
5 7 (0.26%) Dynamics AX
5 7 (0.26%) Oracle EBS R12
6 5 (0.19%) SAP FI
6 5 (0.19%) SAP CRM
6 5 (0.19%) Maximo
7 4 (0.15%) SAP FI/CO
7 4 (0.15%) SAP Retail
7 4 (0.15%) SAP CO
8 3 (0.11%) CA Clarity
8 3 (0.11%) Cognos Business Intelligence
8 3 (0.11%) Oracle Applications
8 3 (0.11%) BusinessWorks
8 3 (0.11%) TRIRIGA
9 2 (0.075%) Cerner Millennium
Cloud Services
1 45 (1.68%) SaaS
2 16 (0.60%) Microsoft Azure
2 16 (0.60%) Office 365
3 13 (0.49%) Google Apps
4 11 (0.41%) Cloud Computing
5 8 (0.30%) PaaS
6 6 (0.22%) Amazon AWS
7 5 (0.19%) IaaS
8 1 (0.037%) SuccessFactors
8 1 (0.037%) HP Helion
8 1 (0.037%) Amazon EC2
8 1 (0.037%) Amazon S3
Communications & Networking
1 175 (6.53%) Firewall
2 151 (5.64%) WAN
3 138 (5.15%) LAN
4 110 (4.11%) DNS
5 86 (3.21%) SAN
6 81 (3.02%) VPN
7 61 (2.28%) TCP/IP
8 59 (2.20%) Internet
9 58 (2.16%) Network Security
10 56 (2.09%) Cisco ASA
11 55 (2.05%) LDAP
12 51 (1.90%) DHCP
13 44 (1.64%) SSL
14 40 (1.49%) Cisco IOS
15 37 (1.38%) Wireless
15 37 (1.38%) MPLS
16 35 (1.31%) NetScaler
17 34 (1.27%) BGP
18 32 (1.19%) Ethernet
19 30 (1.12%) VoIP
Database & Business Intelligence
1 104 (3.88%) SQL Server
2 70 (2.61%) Oracle Database
3 32 (1.19%) Data Warehouse
4 28 (1.05%) Relational Database
5 23 (0.86%) SQL Server Reporting Services
6 22 (0.82%) PostgreSQL
6 22 (0.82%) Oracle Reports
7 21 (0.78%) DB2
8 20 (0.75%) Crystal Reports
9 19 (0.71%) SQL Server 2008
10 17 (0.63%) Oracle Database 11g
10 17 (0.63%) MySQL
11 16 (0.60%) Data Mining
12 13 (0.49%) RDBMS
13 12 (0.45%) MS Access
14 10 (0.37%) VLDB
14 10 (0.37%) SQL Server 2012
15 9 (0.34%) Big Data
15 9 (0.34%) Oracle Database 10g
16 8 (0.30%) SAP BW
Development Applications
1 24 (0.90%) JIRA
2 23 (0.86%) Toad
3 20 (0.75%) ClearCase
4 18 (0.67%) Subversion
5 16 (0.60%) ClearQuest
5 16 (0.60%) StarTeam
6 14 (0.52%) MSI
6 14 (0.52%) Maven
6 14 (0.52%) Eclipse
6 14 (0.52%) Ant
7 13 (0.49%) JUnit
7 13 (0.49%) Jenkins
8 10 (0.37%) Artifactory
8 10 (0.37%) PVCS
9 9 (0.34%) Visual Studio
10 8 (0.30%) Team Foundation Server
11 6 (0.22%) Selenium
11 6 (0.22%) Cucumber
12 5 (0.19%) SoapUI
13 4 (0.15%) Oracle Forms
General
1 485 (18.10%) Finance
2 159 (5.94%) Telecoms
3 132 (4.93%) Banking
4 67 (2.50%) Retail
5 33 (1.23%) Legal
5 33 (1.23%) Manufacturing
6 28 (1.05%) Law
6 28 (1.05%) Billing
7 27 (1.01%) Investment Banking
8 25 (0.93%) Marketing
9 24 (0.90%) Games
10 23 (0.86%) Pharmaceutical
11 21 (0.78%) Front Office
12 20 (0.75%) Back Office
13 19 (0.71%) Military
13 19 (0.71%) Publishing
13 19 (0.71%) Local Government
14 12 (0.45%) Electronics
14 12 (0.45%) Financial Institution
15 9 (0.34%) Retail Banking
Job Titles
1 625 (23.33%) Analyst
2 353 (13.18%) Service Manager
3 269 (10.04%) Service Analyst
4 216 (8.06%) Architect
5 210 (7.84%) Project Manager
6 143 (5.34%) Service Desk Analyst
7 136 (5.08%) Consultant
8 118 (4.40%) Delivery Manager
9 104 (3.88%) Support Analyst
10 96 (3.58%) Services Delivery Manager
11 91 (3.40%) Business Analyst
12 72 (2.69%) Transition Manager
13 71 (2.65%) Support Engineer
14 63 (2.35%) Network Engineer
15 62 (2.31%) 1st Line Support
16 60 (2.24%) Developer
17 57 (2.13%) Administrator
18 56 (2.09%) Senior Manager
19 53 (1.98%) Service Transition Manager
20 51 (1.90%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 94 (3.51%) Web Services
2 75 (2.80%) XML
3 54 (2.02%) HTML
4 51 (1.90%) Middleware
5 41 (1.53%) .NET
6 26 (0.97%) SOAP
7 25 (0.93%) CSS
8 23 (0.86%) J2EE
9 22 (0.82%) JSP
10 17 (0.63%) Spring
11 16 (0.60%) Hibernate
11 16 (0.60%) Ajax
12 15 (0.56%) .NET Framework
12 15 (0.56%) REST
13 14 (0.52%) Servlets
13 14 (0.52%) Struts
14 12 (0.45%) JSON
14 12 (0.45%) FIX Protocol
15 11 (0.41%) Regular Expression
16 10 (0.37%) COM
Miscellaneous
1 308 (11.50%) Analytical Skills
2 200 (7.47%) Management Information System
3 67 (2.50%) Computer Science
4 65 (2.43%) CMDB
5 62 (2.31%) Blackberry
6 40 (1.49%) Open Source
6 40 (1.49%) Performance Metrics
7 39 (1.46%) NHS
8 37 (1.38%) Clustering
9 34 (1.27%) Statistics
10 28 (1.05%) Replication
11 25 (0.93%) Mainframe
11 25 (0.93%) User Experience
11 25 (0.93%) Enterprise Software
12 22 (0.82%) Thin Client
12 22 (0.82%) iPad
12 22 (0.82%) Mathematics
12 22 (0.82%) Fat Client
13 21 (0.78%) PMI
14 19 (0.71%) Cryptography
Operating Systems
1 475 (17.73%) Windows
2 203 (7.58%) UNIX
3 182 (6.79%) Linux
4 130 (4.85%) Windows Server 2008
5 124 (4.63%) Windows 7
6 93 (3.47%) Windows Server 2003
7 64 (2.39%) Windows XP
8 53 (1.98%) AIX
9 50 (1.87%) Solaris
10 34 (1.27%) Red Hat Enterprise Linux
11 28 (1.05%) CentOS
12 23 (0.86%) Windows 8
13 22 (0.82%) Windows Server 2012
13 22 (0.82%) Windows Vista
14 21 (0.78%) Android
15 18 (0.67%) Oracle Linux
16 17 (0.63%) Apple iOS
17 16 (0.60%) SUSE
18 15 (0.56%) HPUX
19 14 (0.52%) Ubuntu
Processes & Methodologies
1 1731 (64.61%) ITIL
2 587 (21.91%) Service Delivery
3 554 (20.68%) ITSM
4 440 (16.42%) Project Management
5 324 (12.09%) Change Management
6 305 (11.38%) Incident Management
7 254 (9.48%) PRINCE2
8 246 (9.18%) Problem Management
9 224 (8.36%) Stakeholder Management
10 188 (7.02%) ITIL V3
11 148 (5.52%) Configuration Management
12 133 (4.96%) Continuous Improvement
13 120 (4.48%) Agile Software Development
14 119 (4.44%) Disaster Recovery
15 112 (4.18%) Risk Management
16 109 (4.07%) Migration
17 94 (3.51%) Release Management
18 90 (3.36%) Supplier Management
19 86 (3.21%) Workflow
20 80 (2.99%) Performance Management
Programming Languages
1 242 (9.03%) SQL
2 79 (2.95%) Java
3 55 (2.05%) C
4 42 (1.57%) JavaScript
5 39 (1.46%) PL/SQL
6 25 (0.93%) C#
7 24 (0.90%) Shell Script
8 23 (0.86%) PowerShell
9 22 (0.82%) PHP
10 19 (0.71%) Perl
11 16 (0.60%) VBA
11 16 (0.60%) Python
12 13 (0.49%) VB
13 12 (0.45%) Ruby
14 9 (0.34%) VBScript
15 8 (0.30%) T-SQL
15 8 (0.30%) C++
15 8 (0.30%) Scala
16 6 (0.22%) WebLogic Scripting Tool
17 5 (0.19%) Korn
Qualifications
1 538 (20.08%) Security Cleared
2 390 (14.56%) SC Cleared
3 219 (8.17%) Degree
4 183 (6.83%) ITIL Certification
5 92 (3.43%) ITIL Foundation Certificate
6 89 (3.32%) DV Cleared
7 88 (3.28%) Microsoft Certification
8 69 (2.58%) MCP
9 55 (2.05%) Cisco Certification
10 52 (1.94%) MCSE
11 48 (1.79%) PRINCE2 Practitioner
12 44 (1.64%) PMI Certification
13 42 (1.57%) ISEB
14 40 (1.49%) CISSP
15 35 (1.31%) PMP
16 31 (1.16%) PRINCE2 Certification
17 29 (1.08%) MCTS
18 27 (1.01%) MCITP
19 25 (0.93%) CCNA
20 24 (0.90%) CCNP
Quality Assurance & Compliance
1 302 (11.27%) SLA
2 77 (2.87%) QA
3 61 (2.28%) ISO/IEC 27001
4 36 (1.34%) COBIT
5 23 (0.86%) ISO 9001
6 17 (0.63%) Sarbanes-Oxley
6 17 (0.63%) BS15000
6 17 (0.63%) JSP 440
7 11 (0.41%) PCI DSS
8 5 (0.19%) GxP
8 5 (0.19%) P3O
9 4 (0.15%) ISO 9000
10 3 (0.11%) ISO 14001
10 3 (0.11%) BS25999
11 2 (0.075%) HL7
11 2 (0.075%) BS7799
12 1 (0.037%) 21 CFR Part 11
12 1 (0.037%) GCP
12 1 (0.037%) GMP
12 1 (0.037%) ISO/IEC 20000
System Software
1 242 (9.03%) Active Directory
2 112 (4.18%) VMware Infrastructure
3 64 (2.39%) Hyper-V
4 39 (1.46%) vSphere
5 23 (0.86%) VMware ESXi
5 23 (0.86%) XenApp
5 23 (0.86%) Firmware
6 15 (0.56%) VMware ESX
7 13 (0.49%) NLBS
8 12 (0.45%) Oracle RAC
9 11 (0.41%) Microsoft App-V
9 11 (0.41%) FreeRADIUS
10 10 (0.37%) Xen
11 9 (0.34%) XenDesktop
11 9 (0.34%) Citrix Presentation Server
12 7 (0.26%) VMware Server
13 6 (0.22%) NFS
14 5 (0.19%) VMware Workstation
14 5 (0.19%) Veritas Cluster Server
14 5 (0.19%) PowerHA
Systems Management
1 38 (1.42%) SCCM
2 35 (1.31%) Backup Exec
3 33 (1.23%) Systems Management Server (SMS)
4 30 (1.12%) OpenView
5 29 (1.08%) SCOM
6 28 (1.05%) CA Spectrum
7 25 (0.93%) HP Quality Center
8 21 (0.78%) McAfee ePO
8 21 (0.78%) Cisco CUCM
9 19 (0.71%) WhatsUp Gold
9 19 (0.71%) Tivoli
9 19 (0.71%) Nagios
10 18 (0.67%) OVSD
10 18 (0.67%) WSUS
10 18 (0.67%) Puppet
11 16 (0.60%) Cisco UCCX
11 16 (0.60%) OpenView Configuration Management
12 15 (0.56%) Oracle Enterprise Manager
13 12 (0.45%) HP UCMDB
14 10 (0.37%) NetBackup
Vendors
1 484 (18.07%) Microsoft
2 214 (7.99%) HP
3 211 (7.88%) Cisco
4 196 (7.32%) Oracle
5 161 (6.01%) Remedy
6 157 (5.86%) VMware
7 155 (5.79%) Citrix
8 126 (4.70%) BMC
9 91 (3.40%) SAP
10 89 (3.32%) ServiceNow
11 71 (2.65%) CheckPoint
12 67 (2.50%) Juniper
13 62 (2.31%) IBM
13 62 (2.31%) Red Hat
14 60 (2.24%) McAfee
15 55 (2.05%) Lotus
16 49 (1.83%) CA
16 49 (1.83%) F5
17 46 (1.72%) EMC
18 36 (1.34%) Splunk
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £300 - £350 per day
Posted: 15 hours ago
London
Lorien Resourcing
Rate: Market Rates + Negotiable
Posted: 17 hours ago
Knutsford, Cheshire
Capita Resourcing - IT Resourcing
Posted: Yesterday
Bristol, Avon
Blue Personnel
Rate: From £500 to £600 per day
Posted: Yesterday
Loughborough, Leicestershire
University of Loughborough
Rate: From £28,695 to £37,394 per annum
Posted: Yesterday
Fareham, Hampshire
Square One Resources
Rate: Market rates
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: Yesterday
London
Experis Ltd
Posted: Yesterday
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £400.00 per day
Posted: Yesterday
London
Advanced Resource Managers
Rate: Negotiable
Posted: Yesterday
Central London / West End
@ITS
Rate: From £375 to £400 per day
Posted: 2 days ago
Hertfordshire
Comvergent Limited
Rate: Excellent Rate
Posted: 2 days ago
London
Mercator IT Solutions
Rate: £Market
Posted: 2 days ago
City, London
Advanced Resource Managers
Rate: Negotiable
Posted: 2 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.50 - £19.50 per hour
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £18.50 per hour
Posted: 5 days ago
Manchester, Lancashire
Reed Professional Services
Rate: £435 - £535 per day
Posted: 5 days ago
Oxfordshire
Ashdown IT
Rate: £380 - £400 per day
Posted: 5 days ago
Chippenham, Wiltshire
Reed Professional Services
Rate: £100 - £150 per day
Posted: 6 days ago
City, London
Connectus
Rate: £260 per day
Posted: 6 days ago