The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 71 73 96
Rank change year-on-year
+2 +23
Contract jobs citing Service Management 1285 1192 948
As % of all contract IT jobs located in the UK 2.53% 2.45% 2.09%
As % of the Processes & Methodologies category 3.36% 3.30% 2.90%
Number of daily rates quoted 755 678 488
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £380 £365
Average daily rate % change year-on-year
+5.26% +4.10%
90% offered a daily rate of more than £201 £223 £190
10% offered a daily rate of more than £550 £575 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 65 56 49
Average hourly rate £15.00 £17.00 £18.68
Average hourly rate % change year-on-year
-11.76% -8.99%
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £25.00 £43.80 £42.00
UK excluding London average hourly rate £15.00 £18.00 £17.50
% change year-on-year
-16.66% +2.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38219 36146 32687
As % of all contract IT jobs located in the UK 75.29% 74.26% 71.95%
Number of daily rates quoted 24558 22025 19397
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £285 £271 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1002 1117 1319
Average hourly rate £25.00 £26.50 £30.00
Average hourly rate % change year-on-year
-5.66% -11.66%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.25 £27.00 £31.50
% change year-on-year
-6.48% -14.28%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 26 January 2015.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 26 January 2015.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 1173 £420 +8.38% 316
London +15 515 £450 +5.88% 103
South East -14 255 £393 +4.66% 70
City of London +14 126 £438 +9.37% 40
Yorkshire +23 111 £375 - 17
West Yorkshire +22 95 £375 - 14
Leeds +21 88 £388 +19.23% 10
Berkshire -5 83 £421 +12.33% 27
North West -19 67 £213 -40.14% 29
Buckinghamshire +21 64 £350 -6.66% 9
East of England +14 60 £283 +13.00% 29
Scotland +11 55 £378 +3.07% 5
West Midlands +12 53 £360 +7.46% 20
South West -33 47 £400 +23.07% 31
Milton Keynes +25 45 £350 -6.66% 7
Reading +4 44 £420 +20.00% 13
Hampshire -31 43 £445 +23.26% 14
Surrey -18 39 £375 - 9
East Midlands -5 33 £325 +8.33% 11
Edinburgh +17 31 £370 +48.00% 2
North East -6 29 £387 +10.54% 3
Manchester -10 28 £200 +3.22% 17
Wales +2 27 £165 -35.29% 10
Tyne and Wear 0 26 £399 +34.05% 3
Newcastle upon Tyne -3 23 £387 +30.05% 3
Cheshire -14 23 £110 -78.00% 3
Essex +5 22 £275 +130.90% 2
Birmingham +14 19 £185 +23.33% 8
Hertfordshire +11 18 £313 +13.63% 9
South Wales -5 16 £175 -31.37% 8

Service Management
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1718 (64.49%) ITIL
2 588 (22.07%) Service Delivery
3 563 (21.13%) ITSM
4 544 (20.42%) Security Cleared
5 514 (19.29%) Finance
6 473 (17.76%) Microsoft
7 461 (17.30%) Windows
8 412 (15.47%) Project Management
9 406 (15.24%) SC Cleared
10 341 (12.80%) Change Management
11 324 (12.16%) SLA
12 308 (11.56%) Incident Management
13 301 (11.30%) Analytical Skills
14 293 (11.00%) MS Office
15 263 (9.87%) MS Excel
16 248 (9.31%) Problem Management
17 242 (9.08%) SQL
18 240 (9.01%) Stakeholder Management
19 235 (8.82%) Degree
20 234 (8.78%) PRINCE2
21 217 (8.15%) Active Directory
22 210 (7.88%) UNIX
23 208 (7.81%) HP
24 194 (7.28%) ITIL V3
25 193 (7.24%) Management Information System
26 191 (7.17%) Cisco
27 184 (6.91%) ITIL Certification
28 181 (6.79%) Oracle
29 180 (6.76%) Linux
30 163 (6.12%) Firewall

Service Management
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 95 (3.57%) SharePoint
2 92 (3.45%) MS Exchange
3 58 (2.18%) IBM Notes
4 53 (1.99%) IIS
5 32 (1.20%) WebLogic
6 31 (1.16%) Exchange Server 2010
7 27 (1.01%) Blackberry Enterprise Server
8 26 (0.98%) Exchange Server 2003
9 23 (0.86%) CMS
10 22 (0.83%) Lync
11 20 (0.75%) Apache
12 18 (0.68%) WebSphere
13 12 (0.45%) Tomcat
13 12 (0.45%) OpenStack
14 11 (0.41%) Exchange Server 2013
14 11 (0.41%) BizTalk Server
15 10 (0.38%) SharePoint 2010
16 9 (0.34%) CICS
17 8 (0.30%) Documentum
17 8 (0.30%) Eucalyptus
Applications
1 293 (11.00%) MS Office
2 263 (9.87%) MS Excel
3 85 (3.19%) MS PowerPoint
4 74 (2.78%) MS Visio
5 48 (1.80%) MS Project
6 17 (0.64%) Spreadsheet
7 7 (0.26%) SPSS
8 2 (0.075%) Acrobat
8 2 (0.075%) Photoshop
9 1 (0.038%) InfoPath
9 1 (0.038%) Adobe Captivate
9 1 (0.038%) S-PLUS
Business Applications
1 104 (3.90%) Remedy ITSM
2 23 (0.86%) assyst
3 9 (0.34%) SAP Oil and Gas
3 9 (0.34%) Oracle EBS
4 8 (0.30%) Dynamics CRM
5 7 (0.26%) Oracle EBS R12
6 5 (0.19%) Remedy AR System
6 5 (0.19%) SAP Retail
6 5 (0.19%) RMDS
6 5 (0.19%) SAP FI
7 4 (0.15%) SAP FI/CO
7 4 (0.15%) Maximo
7 4 (0.15%) SAP CO
7 4 (0.15%) Cerner Millennium
8 3 (0.11%) Dynamics AX
8 3 (0.11%) CA Clarity
8 3 (0.11%) Oracle Applications
8 3 (0.11%) TRIRIGA
9 2 (0.075%) SAP CRM
9 2 (0.075%) SAP R/3
Cloud Services
1 48 (1.80%) SaaS
2 16 (0.60%) Microsoft Azure
3 14 (0.53%) Office 365
4 13 (0.49%) Google Apps
5 9 (0.34%) PaaS
5 9 (0.34%) IaaS
6 8 (0.30%) Cloud Computing
7 3 (0.11%) Amazon AWS
8 1 (0.038%) Amazon EC2
8 1 (0.038%) Amazon S3
8 1 (0.038%) SuccessFactors
8 1 (0.038%) HP Helion
Communications & Networking
1 163 (6.12%) Firewall
2 136 (5.11%) WAN
3 120 (4.50%) LAN
4 111 (4.17%) DNS
5 78 (2.93%) SAN
6 76 (2.85%) VPN
7 63 (2.36%) LDAP
8 59 (2.21%) Network Security
9 56 (2.10%) TCP/IP
10 55 (2.06%) DHCP
10 55 (2.06%) Cisco ASA
11 51 (1.91%) Internet
12 41 (1.54%) SSL
13 38 (1.43%) Wireless
13 38 (1.43%) MPLS
14 37 (1.39%) BGP
15 35 (1.31%) NetScaler
16 33 (1.24%) Cisco IOS
16 33 (1.24%) Ethernet
17 31 (1.16%) VLAN
Database & Business Intelligence
1 84 (3.15%) SQL Server
2 60 (2.25%) Oracle Database
3 30 (1.13%) Data Warehouse
4 28 (1.05%) Relational Database
5 22 (0.83%) Oracle Reports
6 21 (0.79%) PostgreSQL
7 20 (0.75%) Crystal Reports
8 19 (0.71%) DB2
8 19 (0.71%) SQL Server Reporting Services
9 15 (0.56%) Data Mining
10 13 (0.49%) RDBMS
10 13 (0.49%) MySQL
10 13 (0.49%) SQL Server 2008
11 12 (0.45%) Oracle Database 11g
12 11 (0.41%) VLDB
13 8 (0.30%) SAP BW
13 8 (0.30%) Big Data
13 8 (0.30%) MS Access
14 7 (0.26%) Oracle Database 12c
14 7 (0.26%) Oracle Database 10g
Development Applications
1 26 (0.98%) JIRA
2 24 (0.90%) Subversion
3 23 (0.86%) Toad
4 20 (0.75%) ClearCase
5 16 (0.60%) ClearQuest
6 14 (0.53%) Maven
6 14 (0.53%) StarTeam
6 14 (0.53%) Eclipse
6 14 (0.53%) Ant
6 14 (0.53%) Jenkins
7 13 (0.49%) JUnit
8 12 (0.45%) MSI
9 11 (0.41%) Artifactory
10 9 (0.34%) Visual Studio
11 8 (0.30%) PVCS
11 8 (0.30%) Selenium
12 6 (0.23%) Cucumber
13 5 (0.19%) SoapUI
13 5 (0.19%) Git (software)
13 5 (0.19%) Team Foundation Server
General
1 514 (19.29%) Finance
2 158 (5.93%) Telecoms
3 141 (5.29%) Banking
4 60 (2.25%) Retail
5 35 (1.31%) Legal
6 32 (1.20%) Law
6 32 (1.20%) Investment Banking
7 29 (1.09%) Manufacturing
8 27 (1.01%) Billing
9 26 (0.98%) Marketing
10 23 (0.86%) Front Office
11 21 (0.79%) Publishing
12 19 (0.71%) Games
12 19 (0.71%) Pharmaceutical
12 19 (0.71%) Local Government
13 18 (0.68%) Back Office
14 14 (0.53%) Military
15 12 (0.45%) Electronics
16 10 (0.38%) Multimedia
17 9 (0.34%) Financial Institution
Job Titles
1 601 (22.56%) Analyst
2 353 (13.25%) Service Manager
3 255 (9.57%) Service Analyst
4 233 (8.75%) Architect
5 193 (7.24%) Project Manager
6 150 (5.63%) Service Desk Analyst
7 147 (5.52%) Consultant
8 119 (4.47%) Delivery Manager
9 104 (3.90%) Support Analyst
10 103 (3.87%) Business Analyst
11 99 (3.72%) Services Delivery Manager
12 74 (2.78%) Support Engineer
13 69 (2.59%) Transition Manager
14 64 (2.40%) 1st Line Support
14 64 (2.40%) Developer
15 60 (2.25%) Enterprise Architect
16 55 (2.06%) Network Engineer
17 51 (1.91%) Senior Manager
17 51 (1.91%) Service Transition Manager
18 49 (1.84%) Administrator
Libraries, Frameworks & Software Standards
1 102 (3.83%) Web Services
2 89 (3.34%) XML
3 60 (2.25%) HTML
4 43 (1.61%) Middleware
5 38 (1.43%) .NET
5 38 (1.43%) SOAP
6 28 (1.05%) CSS
7 23 (0.86%) J2EE
8 22 (0.83%) Ajax
9 21 (0.79%) JSP
9 21 (0.79%) FIX Protocol
10 16 (0.60%) REST
11 15 (0.56%) .NET Framework
12 14 (0.53%) JSON
12 14 (0.53%) Servlets
12 14 (0.53%) Struts
12 14 (0.53%) Spring
12 14 (0.53%) Hibernate
12 14 (0.53%) XSLT
13 13 (0.49%) COM
Miscellaneous
1 301 (11.30%) Analytical Skills
2 193 (7.24%) Management Information System
3 73 (2.74%) Computer Science
3 73 (2.74%) CMDB
4 51 (1.91%) Blackberry
5 43 (1.61%) Clustering
6 38 (1.43%) Open Source
6 38 (1.43%) Performance Metrics
7 35 (1.31%) NHS
8 28 (1.05%) Statistics
9 27 (1.01%) Replication
9 27 (1.01%) Enterprise Software
10 26 (0.98%) User Experience
11 24 (0.90%) Mainframe
12 20 (0.75%) iPad
13 19 (0.71%) PMI
14 18 (0.68%) Thin Client
14 18 (0.68%) Fat Client
15 17 (0.64%) Data Protection Act
16 16 (0.60%) Mathematics
Operating Systems
1 461 (17.30%) Windows
2 210 (7.88%) UNIX
3 180 (6.76%) Linux
4 128 (4.80%) Windows Server 2008
5 117 (4.39%) Windows 7
6 96 (3.60%) Windows Server 2003
7 53 (1.99%) AIX
8 50 (1.88%) Solaris
8 50 (1.88%) Windows XP
9 31 (1.16%) Red Hat Enterprise Linux
10 27 (1.01%) CentOS
10 27 (1.01%) Windows 8
11 25 (0.94%) Windows Server 2012
12 24 (0.90%) Windows Vista
13 21 (0.79%) Android
14 19 (0.71%) Oracle Linux
15 17 (0.64%) Apple iOS
15 17 (0.64%) SUSE
16 15 (0.56%) Windows NT
17 13 (0.49%) Ubuntu
Processes & Methodologies
1 1718 (64.49%) ITIL
2 588 (22.07%) Service Delivery
3 563 (21.13%) ITSM
4 412 (15.47%) Project Management
5 341 (12.80%) Change Management
6 308 (11.56%) Incident Management
7 248 (9.31%) Problem Management
8 240 (9.01%) Stakeholder Management
9 234 (8.78%) PRINCE2
10 194 (7.28%) ITIL V3
11 152 (5.71%) Configuration Management
12 133 (4.99%) Continuous Improvement
13 124 (4.65%) Agile Software Development
14 120 (4.50%) Disaster Recovery
15 113 (4.24%) Migration
16 112 (4.20%) Release Management
17 108 (4.05%) Risk Management
18 88 (3.30%) Workflow
19 86 (3.23%) Supplier Management
20 84 (3.15%) TOGAF
Programming Languages
1 242 (9.08%) SQL
2 85 (3.19%) Java
3 58 (2.18%) C
4 48 (1.80%) JavaScript
5 38 (1.43%) PL/SQL
6 28 (1.05%) Perl
7 23 (0.86%) Shell Script
8 22 (0.83%) C#
9 20 (0.75%) PHP
9 20 (0.75%) Python
10 18 (0.68%) PowerShell
11 14 (0.53%) Ruby
12 13 (0.49%) VBScript
13 11 (0.41%) VBA
13 11 (0.41%) C++
14 10 (0.38%) VB
14 10 (0.38%) Korn
15 8 (0.30%) Scala
15 8 (0.30%) T-SQL
16 6 (0.23%) WebLogic Scripting Tool
Qualifications
1 544 (20.42%) Security Cleared
2 406 (15.24%) SC Cleared
3 235 (8.82%) Degree
4 184 (6.91%) ITIL Certification
5 93 (3.49%) Microsoft Certification
6 80 (3.00%) DV Cleared
7 77 (2.89%) ITIL Foundation Certificate
8 72 (2.70%) MCP
9 52 (1.95%) MCSE
10 51 (1.91%) Cisco Certification
11 47 (1.76%) PRINCE2 Practitioner
12 40 (1.50%) ISEB
12 40 (1.50%) PMI Certification
13 39 (1.46%) CISSP
13 39 (1.46%) MCTS
14 37 (1.39%) MCITP
15 29 (1.09%) PMP
16 27 (1.01%) PRINCE2 Certification
17 20 (0.75%) CCNP
17 20 (0.75%) CCNA
Quality Assurance & Compliance
1 324 (12.16%) SLA
2 70 (2.63%) QA
3 55 (2.06%) ISO/IEC 27001
4 38 (1.43%) COBIT
5 24 (0.90%) ISO 9001
6 16 (0.60%) JSP 440
7 15 (0.56%) PCI DSS
8 13 (0.49%) Sarbanes-Oxley
9 11 (0.41%) BS15000
10 4 (0.15%) ISO 9000
10 4 (0.15%) P3O
11 3 (0.11%) ISO/IEC 20000
12 2 (0.075%) HL7
12 2 (0.075%) GxP
13 1 (0.038%) 21 CFR Part 11
13 1 (0.038%) GCP
13 1 (0.038%) GMP
13 1 (0.038%) ISO 14001
13 1 (0.038%) BS7799
13 1 (0.038%) BS25999
System Software
1 217 (8.15%) Active Directory
2 107 (4.02%) VMware Infrastructure
3 61 (2.29%) Hyper-V
4 33 (1.24%) vSphere
5 24 (0.90%) Firmware
6 22 (0.83%) VMware ESXi
7 19 (0.71%) XenApp
8 14 (0.53%) VMware ESX
9 12 (0.45%) Microsoft App-V
10 11 (0.41%) NLBS
10 11 (0.41%) FreeRADIUS
11 9 (0.34%) XenDesktop
11 9 (0.34%) Oracle RAC
12 8 (0.30%) Xen
13 7 (0.26%) Citrix Presentation Server
14 6 (0.23%) VMware Server
14 6 (0.23%) Veritas Cluster Server
15 5 (0.19%) PowerHA
15 5 (0.19%) Microsoft Virtual Server
15 5 (0.19%) VMware Workstation
Systems Management
1 39 (1.46%) SCCM
2 36 (1.35%) Systems Management Server (SMS)
3 34 (1.28%) SCOM
4 33 (1.24%) OpenView
5 29 (1.09%) Backup Exec
6 28 (1.05%) CA Spectrum
7 25 (0.94%) HP Quality Center
8 22 (0.83%) Cisco CUCM
9 19 (0.71%) Puppet
9 19 (0.71%) McAfee ePO
10 18 (0.68%) Nagios
11 17 (0.64%) Tivoli
11 17 (0.64%) WSUS
11 17 (0.64%) Cisco UCCX
12 16 (0.60%) HP UCMDB
12 16 (0.60%) WhatsUp Gold
12 16 (0.60%) OpenView Configuration Management
13 15 (0.56%) Oracle Enterprise Manager
14 13 (0.49%) OVSD
15 12 (0.45%) HP SiteScope
Vendors
1 473 (17.76%) Microsoft
2 208 (7.81%) HP
3 191 (7.17%) Cisco
4 181 (6.79%) Oracle
5 159 (5.97%) Citrix
6 151 (5.67%) VMware
7 148 (5.56%) Remedy
8 123 (4.62%) BMC
9 84 (3.15%) ServiceNow
10 81 (3.04%) SAP
11 65 (2.44%) Red Hat
12 63 (2.36%) CheckPoint
13 61 (2.29%) Juniper
14 59 (2.21%) Lotus
15 54 (2.03%) McAfee
15 54 (2.03%) IBM
16 49 (1.84%) CA
17 41 (1.54%) EMC
18 40 (1.50%) F5
19 35 (1.31%) Splunk
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £450 per day
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
JM
Rate: £300 - £350 per day
Posted: 5 hours ago
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £400.00 per day
Posted: 8 hours ago
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 2 days ago
City, London
ReThink Recruitment
Rate: £350 - £400 per day
Posted: 3 days ago
Manchester, Lancashire
ReThink Recruitment
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Hampshire
Colston Consulting
Rate: £300 - 330 per day
Posted: 4 days ago
Staines, Middlesex
Lorien Resourcing
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £300 - £350 per day
Posted: 4 days ago
London
Certes Computing Ltd
Rate: £18 - £19 per hour
Posted: 4 days ago
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £1111 per annum
Posted: 4 days ago
Berkshire
Networking People
Rate: £350 - £450 per day
Posted: 4 days ago
Oxfordshire
KSR Resources Ltd
Rate: Market Rates will apply
Posted: 4 days ago
South West
Synergize Consulting
Rate: From £1 to £1 per day market rates
Posted: 4 days ago
Telford, Shropshire
Experis Ltd
Rate: market rates
Posted: 4 days ago
Wales
Networking People
Posted: 4 days ago
City, London
Eames Consulting
Rate: Up to £400 per day £400 per day
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £518.37 per day
Posted: 5 days ago
Cardiff, South Glamorgan
Rullion IT Plus
Rate: £100 - £175 per day
Posted: 5 days ago
UK
Experis Ltd
Rate: £398.81 per day
Posted: 5 days ago