The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 81 81 88
Rank change year-on-year
0 +7
Contract jobs citing Service Management 1495 1446 1190
As % of all contract IT jobs located in the UK 2.77% 2.54% 2.21%
As % of the Processes & Methodologies category 3.34% 3.18% 2.81%
Number of daily rates quoted 967 875 734
Median daily rate £425 £400 £375
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £225 £236 £200
10% offered a daily rate of more than £575 £550 £525
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 54 48 28
Median hourly rate £14.25 £15.96 £15.25
Median hourly rate % change year-on-year
-10.71% +4.65%
90% offered a hourly rate of more than £11.65 £10.85 £11.28
10% offered a hourly rate of more than £44.05 £48.25 £20.21
UK excluding London median hourly rate £14.50 £14.75 £14.69
% change year-on-year
-1.69% +0.42%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44695 45488 42364
As % of all contract IT jobs located in the UK 82.73% 79.85% 78.62%
Number of daily rates quoted 29540 29430 26290
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £283 £275
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1044 1183 1185
Median hourly rate £28.50 £28.50 £25.00
Median hourly rate % change year-on-year
- +14.00%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.17 £47.50
UK excluding London median hourly rate £30.00 £30.50 £26.98
% change year-on-year
-1.63% +13.06%

Service Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 25 July 2016.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 25 July 2016.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 1362 £425 +6.25% 224
London -1 540 £475 +11.76% 80
South East +2 306 £400 +6.73% 43
North West +22 117 £450 +12.50% 23
Hampshire +31 113 £403 +11.49% 16
West Midlands -7 100 £400 +9.58% 25
Scotland +16 95 £350 - 5
Yorkshire -15 95 £425 +31.78% 13
Berkshire -10 83 £400 +14.28% 10
West Yorkshire -17 78 £425 +39.34% 11
South West +19 63 £325 -27.77% 17
City of London -20 60 £500 +11.11% 23
North East -38 53 £310 -0.40% 5
Manchester -5 52 £350 +7.69% 16
Edinburgh +13 48 £450 +18.03% 3
Tyne and Wear -34 47 £310 +18.09% 4
East of England -9 45 £425 +6.25% 10
Leeds -29 45 £369 +18.95% 8
Newcastle upon Tyne -36 44 £310 -13.88% 4
Buckinghamshire +1 42 £410 +17.14% 5
East Midlands +4 36 £410 +2.50% 6
Milton Keynes -1 36 £410 +36.66% 4
Surrey -18 36 £375 -14.28% 5
Cheshire +9 30 £475 +3.82% 6
Wales +12 27 £469 +25.00% 7
Cambridgeshire +25 25 £473 +14.54%
Reading -8 24 £375 - 5
Lancashire +9 23 £375 -18.91% 1
Birmingham -11 22 £460 +15.00% 14
Warrington +12 21 £475 -8.21% 4

Service Management
Top 30 Related IT Skills

For the 6 months to 25 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1788 (59.72%) ITIL
2 696 (23.25%) ITSM
3 669 (22.34%) Finance
4 563 (18.80%) Security Cleared
5 547 (18.27%) Windows
6 535 (17.87%) Microsoft
7 505 (16.87%) Service Delivery
8 473 (15.80%) Project Management
9 397 (13.26%) SC Cleared
10 392 (13.09%) Agile Software Development
11 349 (11.66%) ITIL V3
12 341 (11.39%) Change Management
13 331 (11.06%) Stakeholder Management
14 325 (10.86%) Configuration Management
15 316 (10.55%) ServiceNow
16 294 (9.82%) SLA
17 287 (9.59%) Active Directory
18 286 (9.55%) Linux
19 280 (9.35%) MS Excel
20 278 (9.29%) MS Office
21 266 (8.88%) Problem Management
22 260 (8.68%) ITIL Certification
23 255 (8.52%) PRINCE2
24 250 (8.35%) Management Information System
25 249 (8.32%) Incident Management
26 237 (7.92%) VMware
26 237 (7.92%) Analytical Skills
27 232 (7.75%) SQL
28 213 (7.11%) Unix
29 203 (6.78%) Oracle

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (4.21%) SharePoint
2 69 (2.30%) MS Exchange
3 65 (2.17%) CMS
4 58 (1.94%) OpenStack
5 56 (1.87%) Apache
6 50 (1.67%) Confluence
7 46 (1.54%) Elasticsearch
8 37 (1.24%) Skype for Business
9 36 (1.20%) WebLogic
9 36 (1.20%) WebSphere
10 34 (1.14%) IIS
11 26 (0.87%) Blackberry Enterprise Server
12 24 (0.80%) Exchange Server 2010
13 17 (0.57%) Exchange Server 2003
14 16 (0.53%) BizTalk Server
15 14 (0.47%) IBM Notes
16 11 (0.37%) Exchange Server 2013
16 11 (0.37%) JBoss
17 10 (0.33%) Exchange Server 2007
18 9 (0.30%) CICS
Applications
1 280 (9.35%) MS Excel
2 278 (9.29%) MS Office
3 84 (2.81%) MS PowerPoint
4 49 (1.64%) MS Visio
5 43 (1.44%) MS Project
6 40 (1.34%) HipChat
7 10 (0.33%) Spreadsheet
8 7 (0.23%) Adobe Creative Suite
9 5 (0.17%) SPSS
10 4 (0.13%) AutoCAD
11 3 (0.10%) CATIA
12 2 (0.067%) Open Workbench
12 2 (0.067%) S-PLUS
Business Applications
1 87 (2.91%) Remedy ITSM
2 22 (0.73%) Dynamics CRM
2 22 (0.73%) SAP ERP
3 17 (0.57%) SAP CRM
4 11 (0.37%) SAP Oil and Gas
5 10 (0.33%) Unit4 Business World
6 7 (0.23%) Dynamics AX
6 7 (0.23%) Oracle EBS
7 6 (0.20%) Faxination
7 6 (0.20%) Oracle Applications
8 5 (0.17%) SAP SM
9 3 (0.10%) assyst
9 3 (0.10%) BASE24
9 3 (0.10%) Maximo
9 3 (0.10%) Oracle Payables
9 3 (0.10%) Oracle Receivables
10 2 (0.067%) Dynamics GP
10 2 (0.067%) Infor M3
10 2 (0.067%) Oracle EBS R12
10 2 (0.067%) SAP HCM
Cloud Services
1 118 (3.94%) Microsoft Azure
2 106 (3.54%) Amazon AWS
3 63 (2.10%) SaaS
4 61 (2.04%) PaaS
5 57 (1.90%) Office 365
6 55 (1.84%) Cloud Computing
7 52 (1.74%) IaaS
8 14 (0.47%) Azure Active Directory
9 9 (0.30%) AWS CloudFormation
10 8 (0.27%) Mimecast
11 6 (0.20%) AWS Lambda
11 6 (0.20%) Google Apps
12 4 (0.13%) Boomi
13 3 (0.10%) Amazon CloudWatch
13 3 (0.10%) AWS Elastic Beanstalk
13 3 (0.10%) AWS OpsWorks
13 3 (0.10%) Google Cloud Platform
14 2 (0.067%) SuccessFactors
15 1 (0.033%) SoftLayer
15 1 (0.033%) Trello
Communications & Networking
1 142 (4.74%) LAN
2 136 (4.54%) Firewall
3 129 (4.31%) WAN
4 127 (4.24%) DNS
5 91 (3.04%) VPN
6 88 (2.94%) SAN
7 78 (2.61%) TCP/IP
8 74 (2.47%) Internet
9 60 (2.00%) Network Security
10 49 (1.64%) Wireless
11 42 (1.40%) SSH
12 41 (1.37%) SSL
13 40 (1.34%) OpenLDAP
13 40 (1.34%) OpenVPN
14 37 (1.24%) Cisco ASA
15 36 (1.20%) DHCP
16 31 (1.04%) Wi-Fi
17 29 (0.97%) Cisco Nexus
17 29 (0.97%) LDAP
18 25 (0.84%) VoIP
Database & Business Intelligence
1 109 (3.64%) SQL Server
2 40 (1.34%) Hadoop
3 39 (1.30%) Oracle Database
4 36 (1.20%) BusinessObjects
5 34 (1.14%) PostgreSQL
6 29 (0.97%) Data Warehouse
6 29 (0.97%) Relational Database
7 24 (0.80%) DB2
8 21 (0.70%) Oracle OWB
9 18 (0.60%) Oracle Reports
10 16 (0.53%) Azure SQL Database
10 16 (0.53%) RDBMS
10 16 (0.53%) SQL Server 2008
11 14 (0.47%) SQL Server 2012
11 14 (0.47%) SQL Server Reporting Services
12 13 (0.43%) MongoDB
13 12 (0.40%) QlikView
13 12 (0.40%) SAP Data Services
14 11 (0.37%) SQL Server Integration Services
15 9 (0.30%) Oracle BI EE
Development Applications
1 115 (3.84%) JIRA
2 94 (3.14%) Jenkins
3 91 (3.04%) Git (software)
4 67 (2.24%) Maven
5 65 (2.17%) Ant
6 57 (1.90%) JUnit
7 47 (1.57%) Sonatype Nexus
8 40 (1.34%) JIRA Agile
9 39 (1.30%) SonarQube
10 37 (1.24%) Liquibase
11 32 (1.07%) Bitbucket
12 29 (0.97%) Subversion
13 28 (0.94%) Vagrant
14 23 (0.77%) Visual Studio
15 21 (0.70%) Team Foundation Server
16 20 (0.67%) Hudson
17 17 (0.57%) Oracle Forms
18 15 (0.50%) ClearQuest
19 14 (0.47%) ClearCase
20 12 (0.40%) Eclipse
General
1 669 (22.34%) Finance
2 179 (5.98%) Telecoms
3 165 (5.51%) Banking
4 82 (2.74%) Legal
5 78 (2.61%) Retail
6 61 (2.04%) Marketing
7 50 (1.67%) Law
8 35 (1.17%) Manufacturing
9 34 (1.14%) Financial Institution
9 34 (1.14%) Front Office
10 30 (1.00%) Billing
10 30 (1.00%) Publishing
11 29 (0.97%) Back Office
12 28 (0.94%) Military
13 26 (0.87%) Pharmaceutical
14 25 (0.84%) Advertising
15 21 (0.70%) Investment Banking
16 20 (0.67%) Local Government
17 19 (0.63%) Electronics
18 16 (0.53%) German Language
Job Titles
1 560 (18.70%) Analyst
2 379 (12.66%) Service Manager
3 249 (8.32%) Architect
4 203 (6.78%) Service Analyst
5 198 (6.61%) Consultant
6 185 (6.18%) Project Manager
7 179 (5.98%) Developer
8 157 (5.24%) Delivery Manager
9 124 (4.14%) Business Analyst
10 117 (3.91%) ITIL Manager
11 114 (3.81%) Services Delivery Manager
12 113 (3.77%) IT Manager
13 104 (3.47%) Service Desk Analyst
14 97 (3.24%) Support Analyst
15 80 (2.67%) Transition Manager
16 79 (2.64%) Service Architect
17 74 (2.47%) Administrator
18 67 (2.24%) Service Transition Manager
19 64 (2.14%) IT Analyst
19 64 (2.14%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 118 (3.94%) Web Services
2 109 (3.64%) XML
3 101 (3.37%) HTML
4 74 (2.47%) ELK Stack
5 70 (2.34%) CSS
5 70 (2.34%) Middleware
6 60 (2.00%) .NET
7 40 (1.34%) MCollective
8 39 (1.30%) J2EE
9 35 (1.17%) Software Packaging
10 28 (0.94%) Sensu
11 24 (0.80%) Regular Expression
12 23 (0.77%) Servlets
13 22 (0.73%) REST
14 21 (0.70%) Ajax
14 21 (0.70%) Hibernate
15 20 (0.67%) JSP
16 19 (0.63%) Spring
17 17 (0.57%) RabbitMQ
17 17 (0.57%) Struts
Miscellaneous
1 250 (8.35%) Management Information System
2 237 (7.92%) Analytical Skills
3 201 (6.71%) Data Centre
4 101 (3.37%) CMDB
5 93 (3.11%) Mainframe
6 55 (1.84%) Computer Science
7 48 (1.60%) Virtual Team
8 46 (1.54%) Blackberry
9 37 (1.24%) Clustering
10 28 (0.94%) PMI
11 23 (0.77%) Replication
11 23 (0.77%) User Experience
12 22 (0.73%) Smart Meter
13 21 (0.70%) Driving Licence
13 21 (0.70%) Economics
13 21 (0.70%) Enterprise Software
13 21 (0.70%) Fat Client
13 21 (0.70%) Mobile App
13 21 (0.70%) NHS
13 21 (0.70%) Thin Client
Operating Systems
1 547 (18.27%) Windows
2 286 (9.55%) Linux
3 213 (7.11%) Unix
4 147 (4.91%) Windows Server
5 130 (4.34%) Windows 7
6 109 (3.64%) AIX
7 106 (3.54%) Windows Server 2008
8 89 (2.97%) Solaris
9 73 (2.44%) Red Hat Enterprise Linux
10 72 (2.40%) Windows Server 2012
11 69 (2.30%) Windows Server 2003
12 66 (2.20%) Windows XP
13 63 (2.10%) CentOS
14 34 (1.14%) Windows 10
15 33 (1.10%) Apple iOS
16 25 (0.84%) zOS
17 24 (0.80%) Windows 8
18 22 (0.73%) HPUX
19 19 (0.63%) Android
20 17 (0.57%) Mac OS X
Processes & Methodologies
1 1788 (59.72%) ITIL
2 696 (23.25%) ITSM
3 505 (16.87%) Service Delivery
4 473 (15.80%) Project Management
5 392 (13.09%) Agile Software Development
6 349 (11.66%) ITIL V3
7 341 (11.39%) Change Management
8 331 (11.06%) Stakeholder Management
9 325 (10.86%) Configuration Management
10 266 (8.88%) Problem Management
11 255 (8.52%) PRINCE2
12 249 (8.32%) Incident Management
13 169 (5.64%) Service Design
14 156 (5.21%) DevOps
15 152 (5.08%) Continuous Improvement
16 130 (4.34%) Migration
16 130 (4.34%) Release Management
17 112 (3.74%) Scrum
18 106 (3.54%) Workflow
19 105 (3.51%) Business Analysis
Programming Languages
1 232 (7.75%) SQL
2 126 (4.21%) PowerShell
3 113 (3.77%) JavaScript
4 110 (3.67%) Shell Script
5 103 (3.44%) Java
6 101 (3.37%) Perl
7 95 (3.17%) Ruby
8 46 (1.54%) C
9 43 (1.44%) Python
10 42 (1.40%) VBScript
11 29 (0.97%) C#
12 27 (0.90%) C++
13 26 (0.87%) Korn
13 26 (0.87%) PL/SQL
14 20 (0.67%) T-SQL
15 18 (0.60%) Bourne shell
15 18 (0.60%) PHP
16 15 (0.50%) VB
17 12 (0.40%) Bash Shell
18 9 (0.30%) COBOL
Qualifications
1 563 (18.80%) Security Cleared
2 397 (13.26%) SC Cleared
3 260 (8.68%) ITIL Certification
4 193 (6.45%) Degree
5 89 (2.97%) DV Cleared
6 85 (2.84%) Microsoft Certification
7 59 (1.97%) ITIL Foundation Certificate
8 51 (1.70%) PMI Certification
9 50 (1.67%) Cisco Certification
10 46 (1.54%) MCP
11 44 (1.47%) BPSS Clearance
12 37 (1.24%) PMP
12 37 (1.24%) PRINCE2 Certification
13 31 (1.04%) MCITP
13 31 (1.04%) MCSE
14 29 (0.97%) MCTS
15 27 (0.90%) CCNA
16 25 (0.84%) ISEB
17 24 (0.80%) CISSP
17 24 (0.80%) CTC Cleared
Quality Assurance & Compliance
1 294 (9.82%) SLA
2 55 (1.84%) QA
3 52 (1.74%) Sarbanes-Oxley
4 36 (1.20%) Disclosure Scotland
5 35 (1.17%) ISO 9001
5 35 (1.17%) ISO/IEC 27001
6 28 (0.94%) COBIT
7 11 (0.37%) PCI DSS
8 9 (0.30%) ISO/IEC 20000
9 8 (0.27%) Data Quality
10 7 (0.23%) JSP 440
11 6 (0.20%) PMBOK
12 3 (0.10%) HMG Security Policy Framework
12 3 (0.10%) ISO 14001
12 3 (0.10%) RMADS
13 2 (0.067%) COSO
13 2 (0.067%) GxP
14 1 (0.033%) HMG Infosec
14 1 (0.033%) ISO22301
14 1 (0.033%) MiFID
System Software
1 287 (9.59%) Active Directory
2 142 (4.74%) VMware Infrastructure
3 60 (2.00%) Docker
4 51 (1.70%) vSphere
5 46 (1.54%) RACF
6 41 (1.37%) vCloud
7 40 (1.34%) Postfix
7 40 (1.34%) Squid
8 39 (1.30%) ACF2
8 39 (1.30%) Virtual Machines
9 37 (1.24%) Hyper-V
10 21 (0.70%) VMware ESXi
10 21 (0.70%) XenDesktop
11 20 (0.67%) XenApp
12 19 (0.63%) GPFS
12 19 (0.63%) NFS
13 13 (0.43%) BitLocker
13 13 (0.43%) Terminal Services
14 11 (0.37%) Microsoft App-V
14 11 (0.37%) Veritas Volume Manager
Systems Management
1 149 (4.98%) Puppet
2 99 (3.31%) Ansible
3 93 (3.11%) SCCM
4 76 (2.54%) SCOM
5 75 (2.51%) zSecure
6 63 (2.10%) Terraform
7 52 (1.74%) ZABBIX
8 50 (1.67%) Opscode Chef
9 49 (1.64%) logstash
10 46 (1.54%) Kibana
11 43 (1.44%) Kubernetes
12 40 (1.34%) Rancher
13 30 (1.00%) Tivoli
14 28 (0.94%) Graphite
14 28 (0.94%) Uchiwa
15 26 (0.87%) Packer
16 23 (0.77%) Netcool
16 23 (0.77%) Tivoli Storage Manager
17 19 (0.63%) HP SiteScope
17 19 (0.63%) OVSD
Vendors
1 535 (17.87%) Microsoft
2 316 (10.55%) ServiceNow
3 237 (7.92%) VMware
4 203 (6.78%) Oracle
5 189 (6.31%) HP
6 184 (6.15%) Cisco
7 147 (4.91%) Remedy
8 122 (4.07%) IBM
9 106 (3.54%) SAP
10 101 (3.37%) Citrix
10 101 (3.37%) Red Hat
11 84 (2.81%) BMC
12 74 (2.47%) CA
13 62 (2.07%) Atlassian
14 53 (1.77%) CheckPoint
15 43 (1.44%) LANDesk
16 42 (1.40%) Google
17 40 (1.34%) Sonatype
18 36 (1.20%) Apple
18 36 (1.20%) NetApp
Newbury, Berkshire
Lorien Resourcing
Posted: 6 hours ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: 7 hours ago
London
LA International
Rate: £400 - £550 per day
Posted: 2 hours ago
Cardiff, South Glamorgan
IntaPeople
Rate: £16 per hour
Posted: 2 days ago
West Yorkshire
LA International
Rate: £14 - £15 per hour
Posted: 5 hours ago
Swansea, West Glamorgan
Rullion IT Plus
Rate: £200 - £220 per day
Posted: 5 days ago
City, London
TEKsystems
Rate: £475 - £500 per day
Posted: 2 days ago
Maidenhead, Berkshire
The Rank Group plc
Rate: Competitive salary
Posted: 6 days ago
London
LA International
Rate: £450 - £550 per day
Posted: 4 days ago
Fareham, Hampshire
Networkers
Rate: £425 - £475 per day
Posted: 4 days ago
Ipswich, Suffolk
Eames Consulting
Rate: £400 - £450 per day
Posted: 5 days ago
Swansea, West Glamorgan
ReThink Recruitment
Rate: £140.00 - £150.00 per day
Posted: 6 days ago
London
Harris Global
Rate: Up to £550 per day
Posted: 3 days ago
London
Venn Group
Rate: £350 - £400 Per Day
Posted: 6 days ago
Hampshire
Networkers
Rate: £500 - £600 per day
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £300 - £325 per day
Posted: 5 days ago
London
McGregor Boyall
Rate: £475 - £550 per day
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interaction Recruitment PLC
Rate: Market related
Posted: 5 days ago
Fareham, Hampshire
Networkers
Posted: 4 days ago
London
Reed Technology
Rate: £400 - £550 per day
Posted: 2 days ago
London
Elevate Direct
Rate: From £500 to £540 per day
Posted: 6 days ago
Hampshire
Rullion IT Plus
Rate: £440 per day
Posted: 3 days ago
London
Lorien Resourcing
Posted: 5 days ago
London
Elevate Direct
Rate: From £500 to £540 per day
Posted: 6 days ago
Fareham, Hampshire
Networkers
Rate: £550 - £551 per day
Posted: 4 days ago
Fareham, Hampshire
Networkers
Rate: £450.0 - £550.0 per day
Posted: 4 days ago
London
Lorien Resourcing
Posted: 3 days ago
Swindon, Wiltshire
ANSON MCCADE
Rate: £40,000 - £60,000
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Rullion IT Plus
Posted: 6 days ago