The first table below looks at the demand for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 76 111 101
Rank change year-on-year
+35 -10
Contract jobs citing Service Management 1230 925 1085
As % of all contract IT jobs located in the UK 2.25% 1.81% 1.87%
As % of the Processes & Methodologies category 3.04% 2.48% 2.66%
Number of daily rates quoted 748 495 555
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £388 £398
Average daily rate % change year-on-year
-3.22% -2.51%
90% offered a daily rate of more than £200 £215 £225
10% offered a daily rate of more than £525 £516 £540
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 33 40 50
Average hourly rate £15.50 £15.75 £16.50
Average hourly rate % change year-on-year
-1.58% -4.54%
90% offered a hourly rate of more than £10.90 £10.50 £10.95
10% offered a hourly rate of more than £20.21 £45.00 £32.50
UK excluding London average hourly rate £15.00 £14.00 £16.00
% change year-on-year
+7.14% -12.50%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40453 37287 40858
As % of all contract IT jobs located in the UK 74.06% 72.92% 70.50%
Number of daily rates quoted 25028 22615 23509
Average daily rate £400 £403 £400
Average daily rate % change year-on-year
-0.62% +0.62%
90% offered a daily rate of more than £275 £270 £265
10% offered a daily rate of more than £560 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1155 1063 1447
Average hourly rate £25.00 £30.00 £30.50
Average hourly rate % change year-on-year
-16.66% -1.63%
90% offered a hourly rate of more than £12.52 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 29 July 2014.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 29 July 2014.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 1129 £375 -2.91% 285
London +9 437 £400 -2.43% 115
South East +12 270 £375 +10.29% 57
Yorkshire +56 122 £255 -16.80% 24
West Yorkshire +59 99 £255 -19.04% 20
Leeds +48 91 £255 -16.80% 13
Berkshire +11 80 £425 +27.34% 14
City of London 0 78 £400 +3.22% 42
North West +2 74 £320 -1.53% 13
East of England -7 63 £390 +0.64% 17
Hampshire +7 58 £360 +5.88% 15
Buckinghamshire -5 51 £350 +7.69% 7
South West -17 51 £375 - 23
West Midlands +13 44 £400 +32.23% 16
Scotland -14 43 £280 -30.00% 7
Cheshire -1 41 £275 -15.70% 1
Surrey +22 38 £351 -6.53% 8
Milton Keynes -12 34 £350 - 7
Reading +5 29 £425 +41.66% 7
North East +1 27 £350 +11.11% 7
Tyne and Wear 0 25 £350 +22.27% 5
East Midlands -3 24 £401 +60.50% 11
Newcastle upon Tyne 0 21 £350 +38.61% 5
Cambridgeshire -3 21 £400 - 5
Cambridge +2 19 £400 -5.88% 4
Wales 0 19 £314 +8.82% 4
Hook +9 17 £360 +1.26% 1
Warrington -4 16 £100 -11.11%
South Wales -1 15 £313 - 4
Glasgow -6 15 £220 -45.00% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1660 (64.97%) ITIL
2 563 (22.04%) ITSM
3 517 (20.23%) Service Delivery
4 500 (19.57%) Microsoft
5 485 (18.98%) Windows
6 480 (18.79%) Project Management
7 454 (17.77%) Security Cleared
8 412 (16.13%) Finance
9 310 (12.13%) SC Cleared
10 309 (12.09%) PRINCE2
11 307 (12.02%) Change Management
12 290 (11.35%) MS Excel
13 285 (11.15%) SLA
14 276 (10.80%) MS Office
15 240 (9.39%) Incident Management
16 227 (8.88%) HP
17 222 (8.69%) Active Directory
18 210 (8.22%) Management Information System
19 208 (8.14%) Stakeholder Management
20 207 (8.10%) Remedy
21 201 (7.87%) Problem Management
22 197 (7.71%) Oracle
23 196 (7.67%) SQL
24 195 (7.63%) Degree
25 193 (7.55%) ITIL Certification
26 176 (6.89%) VMware
27 175 (6.85%) Telecoms
28 170 (6.65%) Configuration Management
29 159 (6.22%) Cisco
30 157 (6.14%) ITIL V3

Service Management
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 109 (4.27%) SharePoint
2 87 (3.41%) MS Exchange
3 46 (1.80%) IBM Notes
4 44 (1.72%) Blackberry Enterprise Server
5 33 (1.29%) Exchange Server 2010
6 31 (1.21%) IIS
7 30 (1.17%) Lync
8 29 (1.14%) CMS
9 27 (1.06%) BizTalk Server
10 26 (1.02%) WebLogic
11 23 (0.90%) Exchange Server 2003
12 16 (0.63%) WebSphere
13 11 (0.43%) Apache
13 11 (0.43%) SAS
14 10 (0.39%) Tomcat
14 10 (0.39%) SharePoint 2010
15 9 (0.35%) nginx
15 9 (0.35%) Oracle Application Server
15 9 (0.35%) Exchange Server 2013
16 7 (0.27%) Confluence
Applications
1 290 (11.35%) MS Excel
2 276 (10.80%) MS Office
3 80 (3.13%) MS PowerPoint
4 76 (2.97%) MS Visio
5 61 (2.39%) MS Project
6 31 (1.21%) Spreadsheet
7 6 (0.23%) InfoPath
8 5 (0.20%) Acrobat
9 3 (0.12%) SPSS
10 2 (0.078%) Photoshop
11 1 (0.039%) Adobe Captivate
11 1 (0.039%) Open Workbench
11 1 (0.039%) Stata
11 1 (0.039%) InDesign
Business Applications
1 127 (4.97%) Remedy ITSM
2 24 (0.94%) assyst
3 20 (0.78%) Dynamics CRM
3 20 (0.78%) SAP SM
4 14 (0.55%) Oracle EBS
5 10 (0.39%) Dynamics AX
6 8 (0.31%) Cognos Business Intelligence
6 8 (0.31%) Cognos TM1
6 8 (0.31%) Maximo
6 8 (0.31%) SAP Oil and Gas
7 6 (0.23%) Oracle Applications
7 6 (0.23%) SAP ERP
7 6 (0.23%) Remedy AR System
8 4 (0.16%) SAP Retail
9 3 (0.12%) SAP PM
9 3 (0.12%) SAP CRM
9 3 (0.12%) Summit
9 3 (0.12%) BusinessWorks
9 3 (0.12%) Oracle 11i
10 2 (0.078%) Agresso
Cloud Services
1 58 (2.27%) SaaS
2 18 (0.70%) Office 365
3 15 (0.59%) Cloud Computing
4 6 (0.23%) Microsoft Azure
5 5 (0.20%) Amazon AWS
6 4 (0.16%) IaaS
7 2 (0.078%) Rackspace Cloud
8 1 (0.039%) Google Apps
8 1 (0.039%) PaaS
Communications & Networking
1 124 (4.85%) WAN
2 120 (4.70%) LAN
3 117 (4.58%) Firewall
4 109 (4.27%) SAN
5 81 (3.17%) DNS
6 62 (2.43%) VPN
7 58 (2.27%) TCP/IP
8 51 (2.00%) Internet
8 51 (2.00%) DHCP
9 34 (1.33%) Network Security
10 27 (1.06%) MPLS
11 25 (0.98%) Cisco ASA
12 24 (0.94%) DSL
12 24 (0.94%) LDAP
12 24 (0.94%) Intranet
13 23 (0.90%) VLAN
14 22 (0.86%) Cisco IOS
15 21 (0.82%) SSL
16 19 (0.74%) BIG-IP
17 18 (0.70%) Wireless
Database & Business Intelligence
1 123 (4.81%) SQL Server
2 61 (2.39%) Data Warehouse
3 58 (2.27%) Oracle Database
4 26 (1.02%) MySQL
5 25 (0.98%) Relational Database
6 24 (0.94%) SQL Server 2008
7 21 (0.82%) Oracle Database 11g
8 20 (0.78%) SQL Server Integration Services
9 18 (0.70%) SQL Server Reporting Services
10 16 (0.63%) Big Data
11 12 (0.47%) Oracle Exadata
11 12 (0.47%) SQL Server Analysis Services
12 11 (0.43%) DataStage
12 11 (0.43%) OLAP
12 11 (0.43%) Crystal Reports
13 10 (0.39%) DB2
13 10 (0.39%) Data Mining
13 10 (0.39%) VLDB
13 10 (0.39%) Oracle Database 10g
13 10 (0.39%) Cognos Framework Manager
Development Applications
1 20 (0.78%) JIRA
2 13 (0.51%) Team Foundation Server
3 9 (0.35%) MSI
4 7 (0.27%) Visual Studio
4 7 (0.27%) Jenkins
4 7 (0.27%) Git (software)
5 6 (0.23%) Toad
5 6 (0.23%) TestDirector
6 4 (0.16%) Subversion
6 4 (0.16%) Oracle Forms
6 4 (0.16%) JProfiler
6 4 (0.16%) SQL Server Management Studio (SSMS)
6 4 (0.16%) ClearQuest
7 3 (0.12%) TeamCity
7 3 (0.12%) Selenium
7 3 (0.12%) PVCS
7 3 (0.12%) Eclipse
7 3 (0.12%) LoadRunner
8 2 (0.078%) QuickTest Pro
8 2 (0.078%) Maven
General
1 412 (16.13%) Finance
2 175 (6.85%) Telecoms
3 142 (5.56%) Banking
4 42 (1.64%) Retail
5 38 (1.49%) Legal
5 38 (1.49%) Back Office
6 35 (1.37%) Pharmaceutical
6 35 (1.37%) Investment Banking
7 30 (1.17%) Marketing
8 28 (1.10%) Front Office
9 27 (1.06%) Manufacturing
10 23 (0.90%) Publishing
11 22 (0.86%) Local Government
12 21 (0.82%) Advertising
13 18 (0.70%) Billing
13 18 (0.70%) Financial Institution
14 16 (0.63%) Games
15 15 (0.59%) Law
16 11 (0.43%) Military
16 11 (0.43%) Automotive
Job Titles
1 607 (23.76%) Analyst
2 347 (13.58%) Service Manager
3 250 (9.78%) Service Analyst
4 222 (8.69%) Project Manager
5 191 (7.48%) Architect
6 189 (7.40%) Consultant
7 127 (4.97%) Delivery Manager
8 115 (4.50%) Services Delivery Manager
9 92 (3.60%) Support Analyst
10 91 (3.56%) Service Desk Analyst
11 82 (3.21%) Business Analyst
12 68 (2.66%) Administrator
13 64 (2.50%) Support Engineer
14 56 (2.19%) 2nd Line Support
15 55 (2.15%) Transition Manager
16 54 (2.11%) Solutions Architect
16 54 (2.11%) Developer
17 47 (1.84%) Service Management Analyst
18 45 (1.76%) Desktop Support
19 44 (1.72%) Management Consultant
Libraries, Frameworks & Software Standards
1 79 (3.09%) Web Services
2 57 (2.23%) Middleware
3 52 (2.04%) XML
4 48 (1.88%) .NET
4 48 (1.88%) CSS
5 45 (1.76%) HTML
6 25 (0.98%) SOAP
7 17 (0.67%) XSL
7 17 (0.67%) Ajax
8 15 (0.59%) XML Schema
9 14 (0.55%) COM
9 14 (0.55%) Oracle Fusion
9 14 (0.55%) HTML5
10 13 (0.51%) J2EE
11 10 (0.39%) Application Packaging
11 10 (0.39%) MEAP
12 6 (0.23%) SAP PI
12 6 (0.23%) ASP.NET
13 5 (0.20%) Hibernate
13 5 (0.20%) Ruby on Rails
Miscellaneous
1 210 (8.22%) Management Information System
2 93 (3.64%) CMDB
3 79 (3.09%) Blackberry
4 54 (2.11%) Statistics
5 53 (2.07%) NHS
6 44 (1.72%) Computer Science
7 43 (1.68%) Fat Client
7 43 (1.68%) Thin Client
8 40 (1.57%) Client/Server
9 32 (1.25%) Mobile App
10 31 (1.21%) Data Protection Act
11 25 (0.98%) Replication
12 24 (0.94%) PMI
13 22 (0.86%) Open Source
14 18 (0.70%) Freedom of Information
14 18 (0.70%) Mathematics
15 16 (0.63%) Clustering
16 15 (0.59%) Freedom of Information Act
17 13 (0.51%) Video Conferencing
17 13 (0.51%) FMCG
Operating Systems
1 485 (18.98%) Windows
2 150 (5.87%) Windows 7
3 140 (5.48%) UNIX
4 135 (5.28%) Windows Server 2008
5 116 (4.54%) Linux
6 111 (4.34%) Windows XP
6 111 (4.34%) Windows Server 2003
7 45 (1.76%) Solaris
8 33 (1.29%) Ubuntu
9 30 (1.17%) AIX
9 30 (1.17%) CentOS
10 24 (0.94%) Red Hat Enterprise Linux
11 23 (0.90%) Android
12 17 (0.67%) Windows 8
13 16 (0.63%) Windows Server 2012
14 15 (0.59%) Apple iOS
15 12 (0.47%) HPUX
16 9 (0.35%) Windows NT
17 7 (0.27%) Windows Mobile
18 5 (0.20%) Windows Vista
Processes & Methodologies
1 1660 (64.97%) ITIL
2 563 (22.04%) ITSM
3 517 (20.23%) Service Delivery
4 480 (18.79%) Project Management
5 309 (12.09%) PRINCE2
6 307 (12.02%) Change Management
7 240 (9.39%) Incident Management
8 208 (8.14%) Stakeholder Management
9 201 (7.87%) Problem Management
10 170 (6.65%) Configuration Management
11 157 (6.14%) ITIL V3
12 119 (4.66%) Disaster Recovery
13 118 (4.62%) Release Management
14 112 (4.38%) Supplier Management
15 104 (4.07%) Workflow
16 102 (3.99%) Continuous Improvement
17 96 (3.76%) Risk Management
18 95 (3.72%) Migration
19 79 (3.09%) Performance Management
20 76 (2.97%) Agile Software Development
Programming Languages
1 196 (7.67%) SQL
2 65 (2.54%) JavaScript
3 49 (1.92%) Java
4 43 (1.68%) C
5 40 (1.57%) PowerShell
6 37 (1.45%) Python
7 23 (0.90%) VBA
8 19 (0.74%) VB
9 17 (0.67%) Shell Script
10 16 (0.63%) C#
10 16 (0.63%) C++
11 15 (0.59%) PL/SQL
11 15 (0.59%) T-SQL
12 12 (0.47%) Perl
13 8 (0.31%) VBScript
14 6 (0.23%) Ruby
15 4 (0.16%) VB.NET
15 4 (0.16%) PHP
16 3 (0.12%) Bash Shell
17 2 (0.078%) SPARQL
Qualifications
1 454 (17.77%) Security Cleared
2 310 (12.13%) SC Cleared
3 195 (7.63%) Degree
4 193 (7.55%) ITIL Certification
5 110 (4.31%) Microsoft Certification
6 104 (4.07%) DV Cleared
7 97 (3.80%) ITIL Foundation Certificate
8 65 (2.54%) MCP
9 57 (2.23%) ISEB
10 56 (2.19%) MCSE
10 56 (2.19%) PMI Certification
11 47 (1.84%) PRINCE2 Practitioner
12 42 (1.64%) PMP
13 39 (1.53%) Cisco Certification
14 38 (1.49%) PRINCE2 Certification
15 28 (1.10%) CISSP
15 28 (1.10%) CCNP
16 27 (1.06%) MCITP
17 24 (0.94%) CCNA
18 20 (0.78%) MCTS
Quality Assurance & Compliance
1 285 (11.15%) SLA
2 68 (2.66%) QA
3 48 (1.88%) COBIT
4 42 (1.64%) Sarbanes-Oxley
5 40 (1.57%) ISO/IEC 27001
6 27 (1.06%) ISO 9001
7 14 (0.55%) BS15000
8 12 (0.47%) PCI DSS
9 10 (0.39%) GxP
10 9 (0.35%) ISO 9000
11 6 (0.23%) JSP 440
11 6 (0.23%) P3O
12 5 (0.20%) BS25999
12 5 (0.20%) ISO 14001
13 4 (0.16%) Data Quality
14 3 (0.12%) GCP
15 2 (0.078%) BS7799
16 1 (0.039%) GMP
16 1 (0.039%) ISO/IEC 17799
16 1 (0.039%) 21 CFR Part 11
System Software
1 222 (8.69%) Active Directory
2 133 (5.21%) VMware Infrastructure
3 46 (1.80%) Hyper-V
4 36 (1.41%) XenApp
5 34 (1.33%) vSphere
6 21 (0.82%) VMware ESX
7 20 (0.78%) Oracle RAC
8 16 (0.63%) Microsoft App-V
8 16 (0.63%) VMware ESXi
9 15 (0.59%) NLBS
9 15 (0.59%) VMware Server
10 13 (0.51%) Xen
10 13 (0.51%) Citrix Presentation Server
11 12 (0.47%) KVM
12 11 (0.43%) NFS
13 10 (0.39%) vCloud
14 8 (0.31%) Oracle RMAN
15 7 (0.27%) RHEV
15 7 (0.27%) XenDesktop
16 6 (0.23%) Terminal Server
Systems Management
1 48 (1.88%) SCCM
2 45 (1.76%) Tivoli
3 27 (1.06%) WSUS
3 27 (1.06%) HP UCMDB
4 22 (0.86%) Backup Exec
5 20 (0.78%) Systems Management Server (SMS)
6 19 (0.74%) OpenView
6 19 (0.74%) NetBackup
7 14 (0.55%) EMC NetWorker
7 14 (0.55%) Puppet
8 12 (0.47%) HP Quality Center
8 12 (0.47%) McAfee ePO
9 11 (0.43%) WhatsUp Gold
9 11 (0.43%) Data Guard
10 10 (0.39%) SCOM
10 10 (0.39%) Tivoli Storage Manager
10 10 (0.39%) HP SiteScope
11 9 (0.35%) Oracle Enterprise Manager
11 9 (0.35%) Netcool
11 9 (0.35%) Nagios
Vendors
1 500 (19.57%) Microsoft
2 227 (8.88%) HP
3 207 (8.10%) Remedy
4 197 (7.71%) Oracle
5 176 (6.89%) VMware
6 159 (6.22%) Cisco
7 153 (5.99%) Citrix
8 124 (4.85%) ServiceNow
9 108 (4.23%) SAP
10 103 (4.03%) BMC
11 60 (2.35%) CheckPoint
12 49 (1.92%) McAfee
12 49 (1.92%) IBM
13 47 (1.84%) Lotus
14 41 (1.60%) Red Hat
14 41 (1.60%) Splunk
15 39 (1.53%) EMC
16 37 (1.45%) Juniper
17 36 (1.41%) F5
18 30 (1.17%) Symantec
City, London
Rullion IT Plus
Rate: £400 - £500.00 per day
Posted: 10 hours ago
Southend-On-Sea, Essex
Experis Ltd
Rate: Market Rates
Posted: 13 hours ago
Manchester, Lancashire
ReThink Recruitment
Rate: £300 - £350 per day
Posted: 15 hours ago
London
Experis Ltd
Rate: Market Rate Value
Posted: 16 hours ago
London
Thebes IT
Rate: Unspecified
Posted: 16 hours ago
Sheffield, South Yorkshire
Nationwide People Ltd
Rate: £275 - £300 Per Day per day (Ltd Co. basis)
Posted: 17 hours ago
London
Experis Ltd
Rate: Market Rate Value
Posted: 17 hours ago
Newbury, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 - £500.00 per day
Posted: 19 hours ago
London
Certes Computing Ltd
Rate: £400 - £500 per day
Posted: 20 hours ago
City, London
Aston Carter
Rate: £400 per annum
Posted: 20 hours ago
Berkshire
Global Technology Solutions Ltd
Rate: £23000 - £25780 per annum
Posted: 21 hours ago
Cambridge, Cambridgeshire
Verticality Ltd
Rate: £500 to £550 per day
Posted: 21 hours ago
Southampton, Hampshire
TEKsystems
Rate: £300 - £325 per day
Posted: 22 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £500 per day
Posted: Yesterday
Slough, Berkshire
Intapeople
Rate: £400 to £450 per day
Posted: Yesterday
London
ComputAppoint
Rate: £375 - £425 per day
Posted: Yesterday
London
Ideal Training
Rate: Excellent Daily Rate Negotiable
Posted: Yesterday
Slough, Berkshire
People Source Consulting
Rate: daily rates
Posted: Yesterday
Solihull, West Midlands
Xoserve
Posted: Yesterday
London
Roc Search
Posted: 2 days ago