The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 83 107 100
Rank change year-on-year
+24 -7
Contract jobs citing Service Management 1198 964 1119
As % of all contract IT jobs located in the UK 2.16% 1.81% 1.90%
As % of the Processes & Methodologies category 2.92% 2.47% 2.68%
Number of daily rates quoted 733 532 568
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£380 £388 £400
Average daily rate % change year-on-year
-1.93% -3.12%
90% offered a daily rate of more than £200 £200 £225
10% offered a daily rate of more than £525 £520 £540
UK excluding London average daily rate £360 £350 £360
% change year-on-year
+2.85% -2.64%
Number of hourly rates quoted 33 45 57
Average hourly rate £14.75 £13.97 £17.00
Average hourly rate % change year-on-year
+5.58% -17.82%
90% offered a hourly rate of more than £12.00 £10.50 £11.00
10% offered a hourly rate of more than £24.04 £39.00 £41.00
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41079 38998 41722
As % of all contract IT jobs located in the UK 74.15% 73.31% 70.87%
Number of daily rates quoted 25436 23913 24140
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £275 £270 £263
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1126 1046 1483
Average hourly rate £23.00 £27.50 £31.00
Average hourly rate % change year-on-year
-16.36% -11.29%
90% offered a hourly rate of more than £12.50 £12.50 £13.11
10% offered a hourly rate of more than £50.00 £46.00 £45.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 20 August 2014.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 20 August 2014.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 1101 £380 -1.93% 290
London +12 430 £413 -0.60% 110
South East +26 263 £363 +3.57% 66
Yorkshire +35 95 £308 -2.38% 27
City of London -6 76 £425 +6.25% 28
West Yorkshire +39 75 £250 -30.06% 19
Leeds +42 70 £250 -20.31% 13
Berkshire +4 70 £425 +25.00% 16
North West -4 68 £345 +6.15% 16
South West -15 63 £390 +0.64% 23
Buckinghamshire +7 60 £350 -12.50% 13
Hampshire +6 60 £348 -0.57% 15
East of England -4 55 £429 +12.45% 15
West Midlands +18 50 £378 +48.03% 18
Milton Keynes +4 43 £350 -11.11% 8
Cheshire +4 41 £350 +6.87% 2
Scotland -13 39 £289 -27.76% 9
North East -11 32 £349 +10.71% 7
East Midlands +17 30 £410 +241.66% 7
Tyne and Wear +6 30 £350 +38.61% 6
Reading +8 27 £425 +6.25% 6
Newcastle upon Tyne -1 26 £350 +38.61% 6
Surrey +10 22 £275 -24.13% 5
Cambridgeshire -5 18 £429 +7.18% 4
Hook +6 17 £347 -3.74% 1
Manchester -8 16 £188 -42.30% 12
Oxfordshire +3 15 £450 +36.36% 6
Wales +3 15 £268 -7.28% 3
Hertfordshire -15 15 £463 +19.35% 8
South Wales +6 14 £268 - 3

Service Management
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1613 (64.34%) ITIL
2 541 (21.58%) ITSM
3 508 (20.26%) Service Delivery
4 480 (19.15%) Windows
5 479 (19.11%) Security Cleared
6 454 (18.11%) Microsoft
7 442 (17.63%) Project Management
8 410 (16.35%) Finance
9 331 (13.20%) SC Cleared
10 302 (12.05%) Change Management
11 296 (11.81%) PRINCE2
12 288 (11.49%) SLA
13 259 (10.33%) MS Excel
14 258 (10.29%) Incident Management
15 256 (10.21%) MS Office
16 228 (9.09%) HP
17 226 (9.01%) Active Directory
18 211 (8.42%) Management Information System
19 203 (8.10%) Problem Management
20 201 (8.02%) Oracle
21 195 (7.78%) Remedy
21 195 (7.78%) Stakeholder Management
22 191 (7.62%) SQL
23 179 (7.14%) ITIL Certification
24 176 (7.02%) Cisco
25 174 (6.94%) Degree
26 169 (6.74%) VMware
27 166 (6.62%) ITIL V3
28 161 (6.42%) Configuration Management
29 157 (6.26%) Telecoms

Service Management
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 103 (4.11%) SharePoint
2 94 (3.75%) MS Exchange
3 49 (1.95%) Blackberry Enterprise Server
4 44 (1.76%) IBM Notes
5 40 (1.60%) IIS
6 36 (1.44%) Exchange Server 2010
7 30 (1.20%) Lync
8 29 (1.16%) BizTalk Server
9 27 (1.08%) WebLogic
10 24 (0.96%) Exchange Server 2003
11 23 (0.92%) CMS
12 16 (0.64%) WebSphere
13 15 (0.60%) Apache
14 13 (0.52%) Exchange Server 2013
15 11 (0.44%) Tomcat
16 10 (0.40%) OpenStack
16 10 (0.40%) SharePoint 2010
17 9 (0.36%) Oracle Application Server
17 9 (0.36%) nginx
18 8 (0.32%) SharePoint 2013
Applications
1 259 (10.33%) MS Excel
2 256 (10.21%) MS Office
3 78 (3.11%) MS PowerPoint
4 72 (2.87%) MS Visio
5 64 (2.55%) MS Project
6 29 (1.16%) Spreadsheet
7 5 (0.20%) Acrobat
8 3 (0.12%) SPSS
9 2 (0.080%) InfoPath
10 1 (0.040%) Adobe Captivate
10 1 (0.040%) Open Workbench
10 1 (0.040%) Photoshop
10 1 (0.040%) InDesign
10 1 (0.040%) Stata
Business Applications
1 116 (4.63%) Remedy ITSM
2 28 (1.12%) assyst
3 17 (0.68%) Dynamics CRM
4 14 (0.56%) Oracle EBS
5 12 (0.48%) SAP SM
6 10 (0.40%) Dynamics AX
6 10 (0.40%) SAP Oil and Gas
7 7 (0.28%) Maximo
8 6 (0.24%) Remedy AR System
9 5 (0.20%) Cognos TM1
9 5 (0.20%) Cognos Business Intelligence
10 4 (0.16%) Oracle Applications
10 4 (0.16%) SAP CRM
10 4 (0.16%) SAP FI
10 4 (0.16%) SAP Retail
10 4 (0.16%) SAP PM
11 3 (0.12%) Summit
11 3 (0.12%) SAP CO
11 3 (0.12%) BusinessWorks
11 3 (0.12%) SAP FI/CO
Cloud Services
1 42 (1.68%) SaaS
2 15 (0.60%) Cloud Computing
3 14 (0.56%) Office 365
4 9 (0.36%) Microsoft Azure
5 7 (0.28%) Amazon AWS
6 4 (0.16%) IaaS
7 2 (0.080%) Google Apps
8 1 (0.040%) PaaS
Communications & Networking
1 131 (5.23%) Firewall
2 125 (4.99%) WAN
3 121 (4.83%) LAN
4 112 (4.47%) SAN
5 90 (3.59%) DNS
6 65 (2.59%) VPN
7 55 (2.19%) TCP/IP
8 52 (2.07%) Internet
9 51 (2.03%) DHCP
10 40 (1.60%) Network Security
11 37 (1.48%) Cisco ASA
12 29 (1.16%) MPLS
13 28 (1.12%) VLAN
14 27 (1.08%) Cisco IOS
15 25 (1.00%) Intranet
16 23 (0.92%) LDAP
17 22 (0.88%) Broadband
18 21 (0.84%) BIG-IP
19 20 (0.80%) DSL
20 19 (0.76%) Wi-Fi
Database & Business Intelligence
1 128 (5.11%) SQL Server
2 54 (2.15%) Oracle Database
3 53 (2.11%) Data Warehouse
4 24 (0.96%) MySQL
5 23 (0.92%) SQL Server Reporting Services
6 20 (0.80%) Relational Database
7 19 (0.76%) Oracle Database 11g
7 19 (0.76%) SQL Server Integration Services
8 18 (0.72%) SQL Server 2008
9 14 (0.56%) Big Data
9 14 (0.56%) DB2
10 12 (0.48%) Oracle Exadata
10 12 (0.48%) Data Mining
10 12 (0.48%) SQL Server Analysis Services
11 11 (0.44%) DataStage
11 11 (0.44%) OLAP
12 10 (0.40%) PostgreSQL
12 10 (0.40%) Oracle Reports
12 10 (0.40%) Oracle Database 10g
12 10 (0.40%) VLDB
Development Applications
1 17 (0.68%) JIRA
2 13 (0.52%) Team Foundation Server
3 9 (0.36%) MSI
4 7 (0.28%) Visual Studio
5 6 (0.24%) Jenkins
5 6 (0.24%) Toad
5 6 (0.24%) TestDirector
5 6 (0.24%) StarTeam
6 5 (0.20%) Git (software)
7 4 (0.16%) SQL Server Management Studio (SSMS)
7 4 (0.16%) Oracle Forms
7 4 (0.16%) ClearQuest
8 3 (0.12%) Eclipse
8 3 (0.12%) PVCS
8 3 (0.12%) TeamCity
9 2 (0.080%) QuickTest Pro
9 2 (0.080%) Selenium
9 2 (0.080%) Oracle APEX
9 2 (0.080%) Subversion
10 1 (0.040%) Maven
General
1 410 (16.35%) Finance
2 157 (6.26%) Telecoms
3 125 (4.99%) Banking
4 50 (1.99%) Retail
5 43 (1.72%) Back Office
6 35 (1.40%) Pharmaceutical
6 35 (1.40%) Legal
7 34 (1.36%) Front Office
8 28 (1.12%) Manufacturing
9 27 (1.08%) Marketing
10 24 (0.96%) Investment Banking
11 23 (0.92%) Billing
12 22 (0.88%) Publishing
13 17 (0.68%) Advertising
13 17 (0.68%) Games
13 17 (0.68%) Financial Institution
14 15 (0.60%) Law
15 13 (0.52%) Local Government
15 13 (0.52%) Military
16 9 (0.36%) French Language
Job Titles
1 626 (24.97%) Analyst
2 326 (13.00%) Service Manager
3 248 (9.89%) Service Analyst
4 215 (8.58%) Project Manager
5 198 (7.90%) Architect
6 156 (6.22%) Consultant
7 114 (4.55%) Delivery Manager
8 100 (3.99%) Support Analyst
9 98 (3.91%) Services Delivery Manager
10 87 (3.47%) Service Desk Analyst
11 78 (3.11%) Business Analyst
12 73 (2.91%) Support Engineer
13 62 (2.47%) Transition Manager
14 59 (2.35%) 2nd Line Support
15 55 (2.19%) Administrator
16 50 (1.99%) Service Management Analyst
17 47 (1.87%) Network Engineer
17 47 (1.87%) Solutions Architect
17 47 (1.87%) Service Transition Manager
18 46 (1.83%) Developer
Libraries, Frameworks & Software Standards
1 59 (2.35%) Middleware
1 59 (2.35%) Web Services
2 46 (1.83%) .NET
3 38 (1.52%) CSS
4 37 (1.48%) XML
5 34 (1.36%) HTML
6 17 (0.68%) SOAP
7 14 (0.56%) Oracle Fusion
8 13 (0.52%) J2EE
8 13 (0.52%) HTML5
9 11 (0.44%) Ajax
10 10 (0.40%) MEAP
11 9 (0.36%) .NET Framework
11 9 (0.36%) COM
12 8 (0.32%) XSL
12 8 (0.32%) Application Packaging
13 7 (0.28%) XML Schema
13 7 (0.28%) SAP PI
14 5 (0.20%) Spring
14 5 (0.20%) Oracle Streams
Miscellaneous
1 211 (8.42%) Management Information System
2 83 (3.31%) CMDB
3 80 (3.19%) Blackberry
4 52 (2.07%) Statistics
5 46 (1.83%) NHS
5 46 (1.83%) Computer Science
6 35 (1.40%) Thin Client
6 35 (1.40%) Fat Client
7 29 (1.16%) Client/Server
8 28 (1.12%) Mobile App
9 26 (1.04%) Replication
9 26 (1.04%) Data Protection Act
10 25 (1.00%) PMI
11 23 (0.92%) Open Source
12 18 (0.72%) Mathematics
13 17 (0.68%) Clustering
14 16 (0.64%) iPad
14 16 (0.64%) DTV
15 15 (0.60%) Freedom of Information
16 14 (0.56%) Mainframe
Operating Systems
1 480 (19.15%) Windows
2 143 (5.70%) Windows 7
3 142 (5.66%) UNIX
4 140 (5.58%) Windows Server 2008
5 129 (5.15%) Linux
6 121 (4.83%) Windows Server 2003
7 103 (4.11%) Windows XP
8 46 (1.83%) Solaris
9 37 (1.48%) CentOS
10 34 (1.36%) AIX
11 33 (1.32%) Ubuntu
12 22 (0.88%) Red Hat Enterprise Linux
13 18 (0.72%) Android
13 18 (0.72%) Windows Server 2012
14 16 (0.64%) Apple iOS
15 14 (0.56%) Windows 8
15 14 (0.56%) HPUX
16 9 (0.36%) Windows NT
17 7 (0.28%) Oracle Linux
18 6 (0.24%) Windows 2000
Processes & Methodologies
1 1613 (64.34%) ITIL
2 541 (21.58%) ITSM
3 508 (20.26%) Service Delivery
4 442 (17.63%) Project Management
5 302 (12.05%) Change Management
6 296 (11.81%) PRINCE2
7 258 (10.29%) Incident Management
8 203 (8.10%) Problem Management
9 195 (7.78%) Stakeholder Management
10 166 (6.62%) ITIL V3
11 161 (6.42%) Configuration Management
12 131 (5.23%) Disaster Recovery
13 111 (4.43%) Migration
14 110 (4.39%) Release Management
15 106 (4.23%) Supplier Management
16 102 (4.07%) Workflow
16 102 (4.07%) Continuous Improvement
17 95 (3.79%) Risk Management
18 81 (3.23%) TOGAF
19 73 (2.91%) Programme Management
Programming Languages
1 191 (7.62%) SQL
2 46 (1.83%) Java
3 45 (1.79%) JavaScript
4 40 (1.60%) PowerShell
5 37 (1.48%) Python
6 36 (1.44%) C
7 23 (0.92%) VBA
8 21 (0.84%) VB
9 18 (0.72%) Shell Script
10 15 (0.60%) T-SQL
10 15 (0.60%) C#
10 15 (0.60%) Perl
11 14 (0.56%) C++
11 14 (0.56%) PL/SQL
12 6 (0.24%) VBScript
12 6 (0.24%) PHP
12 6 (0.24%) Ruby
13 4 (0.16%) VB.NET
14 3 (0.12%) RPG
14 3 (0.12%) Bash Shell
Qualifications
1 479 (19.11%) Security Cleared
2 331 (13.20%) SC Cleared
3 179 (7.14%) ITIL Certification
4 174 (6.94%) Degree
5 108 (4.31%) DV Cleared
6 98 (3.91%) ITIL Foundation Certificate
7 95 (3.79%) Microsoft Certification
8 65 (2.59%) MCP
9 58 (2.31%) ISEB
10 57 (2.27%) PMI Certification
11 52 (2.07%) PRINCE2 Practitioner
12 46 (1.83%) PMP
12 46 (1.83%) MCSE
13 43 (1.72%) Cisco Certification
14 38 (1.52%) PRINCE2 Certification
15 37 (1.48%) CISSP
16 30 (1.20%) CCNP
17 27 (1.08%) CCNA
18 24 (0.96%) MCITP
19 19 (0.76%) MCTS
Quality Assurance & Compliance
1 288 (11.49%) SLA
2 76 (3.03%) QA
3 55 (2.19%) ISO/IEC 27001
4 36 (1.44%) Sarbanes-Oxley
5 34 (1.36%) COBIT
6 30 (1.20%) ISO 9001
7 19 (0.76%) BS15000
8 12 (0.48%) PCI DSS
9 11 (0.44%) GxP
10 9 (0.36%) ISO 9000
11 7 (0.28%) P3O
12 6 (0.24%) BS25999
12 6 (0.24%) JSP 440
13 5 (0.20%) ISO 14001
14 4 (0.16%) Data Quality
14 4 (0.16%) GCP
15 2 (0.080%) BS7799
15 2 (0.080%) GMP
15 2 (0.080%) 21 CFR Part 11
16 1 (0.040%) ISO/IEC 20000
System Software
1 226 (9.01%) Active Directory
2 124 (4.95%) VMware Infrastructure
3 51 (2.03%) Hyper-V
4 36 (1.44%) vSphere
5 35 (1.40%) XenApp
6 24 (0.96%) VMware ESX
7 20 (0.80%) Oracle RAC
8 19 (0.76%) VMware ESXi
9 17 (0.68%) NLBS
9 17 (0.68%) Microsoft App-V
10 15 (0.60%) VMware Server
11 13 (0.52%) Xen
12 12 (0.48%) KVM
13 11 (0.44%) Citrix Presentation Server
13 11 (0.44%) NFS
14 10 (0.40%) vCloud
15 8 (0.32%) XenDesktop
15 8 (0.32%) Oracle RMAN
16 7 (0.28%) Microsoft Virtual Server
16 7 (0.28%) RHEV
Systems Management
1 47 (1.87%) Tivoli
2 38 (1.52%) SCCM
3 25 (1.00%) WSUS
4 23 (0.92%) Backup Exec
5 22 (0.88%) HP UCMDB
6 20 (0.80%) Systems Management Server (SMS)
7 19 (0.76%) OpenView
7 19 (0.76%) Puppet
8 17 (0.68%) NetBackup
8 17 (0.68%) HP Quality Center
9 14 (0.56%) Nagios
10 13 (0.52%) EMC NetWorker
11 12 (0.48%) WhatsUp Gold
12 11 (0.44%) SCOM
12 11 (0.44%) Netcool
13 10 (0.40%) McAfee ePO
13 10 (0.40%) Tivoli Monitoring
14 9 (0.36%) OVSD
14 9 (0.36%) Tivoli Storage Manager
14 9 (0.36%) Oracle Enterprise Manager
Vendors
1 454 (18.11%) Microsoft
2 228 (9.09%) HP
3 201 (8.02%) Oracle
4 195 (7.78%) Remedy
5 176 (7.02%) Cisco
6 169 (6.74%) VMware
7 147 (5.86%) Citrix
8 109 (4.35%) ServiceNow
9 101 (4.03%) SAP
10 96 (3.83%) BMC
11 62 (2.47%) CheckPoint
12 55 (2.19%) IBM
13 47 (1.87%) Juniper
14 46 (1.83%) Splunk
14 46 (1.83%) Red Hat
15 45 (1.79%) Lotus
16 43 (1.72%) McAfee
17 38 (1.52%) EMC
18 37 (1.48%) F5
19 35 (1.40%) NetApp
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 20 hours ago
Hertfordshire
Lorien Resourcing
Posted: 20 hours ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: Market Rate Value
Posted: 21 hours ago
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 21 hours ago
Peterborough, Cambridgeshire
Experis Ltd
Rate: £360 - £420 per day
Posted: 22 hours ago
Berkshire
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 22 hours ago
London
Harris Global
Rate: Up to £420 per day
Posted: Yesterday
London
Hydrogen Group
Rate: £525.00 - £540.00 per annum
Posted: Yesterday
Leeds, Yorkshire
SmartSourcing plc
Posted: Yesterday
North East
Nigel Wright Consultancy
Rate: Up to £500 per day
Posted: Yesterday
Leeds, West Yorkshire
Talent International
Rate: £200 - £250 per day
Posted: 2 days ago
Leeds, West Yorkshire
Nationwide People Ltd
Rate: £240 - £280 Per Day Ltd Co Basis
Posted: 2 days ago
City, London
Fruition IT Resources Limited
Posted: 2 days ago
Slough, Berkshire
TD Group
Posted: 4 days ago
City, London
ComputAppoint
Rate: £450 - £500 per day
Posted: 4 days ago
City, London
Lawrence Harvey Enterprise
Rate: £280 - £300 per day
Posted: 4 days ago
Abingdon, Oxfordshire
Cadence Resourcing
Rate: On Application
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: 4 days ago
London
Experis Ltd
Posted: 5 days ago
West London
Lorien Resourcing
Rate: £450 - £470 per day
Posted: 5 days ago