The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 69 72 107
Rank change year-on-year
+3 +35
Contract jobs citing Service Management 1389 1296 847
As % of all contract IT jobs located in the UK 2.59% 2.50% 1.84%
As % of the Processes & Methodologies category 3.40% 3.33% 2.51%
Number of daily rates quoted 779 749 398
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £382
Average daily rate % change year-on-year
- +4.71%
90% offered a daily rate of more than £215 £210 £224
10% offered a daily rate of more than £550 £537 £523
UK excluding London average daily rate £360 £365 £375
% change year-on-year
-1.36% -2.66%
Number of hourly rates quoted 54 54 48
Average hourly rate £15.00 £15.19 £18.69
Average hourly rate % change year-on-year
-1.26% -18.71%
90% offered a hourly rate of more than £12.10 £10.25 £12.00
10% offered a hourly rate of more than £42.50 £46.75 £135.00
UK excluding London average hourly rate £13.35 £16.65 £16.00
% change year-on-year
-19.81% +4.06%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40851 38864 33748
As % of all contract IT jobs located in the UK 76.14% 74.87% 73.26%
Number of daily rates quoted 25403 23796 20201
Average daily rate £420 £400 £401
Average daily rate % change year-on-year
+5.00% -0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £560 £575
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 1159 1113 1105
Average hourly rate £29.00 £27.00 £32.00
Average hourly rate % change year-on-year
+7.40% -15.62%
90% offered a hourly rate of more than £12.10 £12.25 £13.00
10% offered a hourly rate of more than £49.50 £50.00 £51.50
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 27 March 2015.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 27 March 2015.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1269 £400 - 281
London -6 470 £450 +5.88% 89
South East +14 358 £375 -3.22% 60
City of London +11 133 £475 +11.76% 23
Berkshire +1 99 £400 -3.03% 16
South West -3 92 £393 -1.87% 22
North West -11 92 £338 -21.96% 32
Yorkshire 0 89 £325 -13.33% 27
Hampshire +12 81 £361 -3.73% 10
Buckinghamshire +20 77 £339 +4.23% 6
West Yorkshire +2 69 £320 -14.66% 21
West Midlands +5 58 £260 -24.63% 17
Surrey +28 57 £375 -6.25% 10
Leeds +2 57 £320 -14.66% 15
Scotland +5 48 £218 -33.07% 10
Milton Keynes +19 47 £339 +23.18% 1
East of England +8 47 £386 +10.14% 12
East Midlands -2 38 £400 +55.33% 8
Reading -6 38 £400 -14.89% 3
Wiltshire +26 37 £440 +40.80% 5
Manchester 0 36 £350 +12.90% 17
Wales +12 35 £149 -52.44% 6
Cheshire -20 28 £293 -34.63% 8
Birmingham +11 27 £250 -41.17% 8
Oxfordshire 0 22 £438 +23.23% 7
West Wales +11 19 £142 -63.52% 1
Newcastle upon Tyne -11 19 £317 +22.01% 8
Tyne and Wear -15 19 £317 +22.01% 9
North East -24 19 £317 +16.42% 9
Northamptonshire -1 18 £385 -3.75% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1777 (65.77%) ITIL
2 565 (20.91%) Finance
3 561 (20.76%) ITSM
4 557 (20.61%) Service Delivery
5 510 (18.87%) Security Cleared
6 499 (18.47%) Microsoft
7 435 (16.10%) Windows
8 426 (15.77%) Project Management
9 392 (14.51%) SC Cleared
10 384 (14.21%) Change Management
11 327 (12.10%) SLA
12 325 (12.03%) MS Office
13 293 (10.84%) MS Excel
14 288 (10.66%) Analytical Skills
15 272 (10.07%) Incident Management
16 254 (9.40%) PRINCE2
17 242 (8.96%) SQL
18 240 (8.88%) Degree
19 236 (8.73%) Stakeholder Management
20 232 (8.59%) HP
21 227 (8.40%) Management Information System
22 223 (8.25%) Problem Management
23 222 (8.22%) Active Directory
24 213 (7.88%) Cisco
25 202 (7.48%) UNIX
26 196 (7.25%) ITIL Certification
27 187 (6.92%) Citrix
28 169 (6.25%) Firewall
29 168 (6.22%) VMware
30 162 (6.00%) Telecoms

Service Management
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 94 (3.48%) SharePoint
2 81 (3.00%) MS Exchange
3 62 (2.29%) IBM Notes
4 45 (1.67%) IIS
5 32 (1.18%) WebLogic
6 21 (0.78%) CMS
7 19 (0.70%) Exchange Server 2003
8 18 (0.67%) WebSphere
8 18 (0.67%) Blackberry Enterprise Server
9 17 (0.63%) Apache
9 17 (0.63%) Lync
10 15 (0.56%) Exchange Server 2010
11 11 (0.41%) OpenStack
12 10 (0.37%) Tomcat
13 9 (0.33%) CICS
13 9 (0.33%) Office Communications Server
14 8 (0.30%) GroupWise
15 7 (0.26%) Exchange Server 2013
15 7 (0.26%) AquaLogic
15 7 (0.26%) BizTalk Server
Applications
1 325 (12.03%) MS Office
2 293 (10.84%) MS Excel
3 75 (2.78%) MS PowerPoint
4 69 (2.55%) MS Visio
5 45 (1.67%) MS Project
6 15 (0.56%) Spreadsheet
7 6 (0.22%) SPSS
8 3 (0.11%) Acrobat
8 3 (0.11%) Photoshop
9 1 (0.037%) InfoPath
9 1 (0.037%) Adobe Captivate
9 1 (0.037%) S-PLUS
9 1 (0.037%) PowerPivot
Business Applications
1 88 (3.26%) Remedy ITSM
2 25 (0.93%) RMDS
3 15 (0.56%) Dynamics CRM
4 13 (0.48%) assyst
5 11 (0.41%) SAP Oil and Gas
6 10 (0.37%) Oracle EBS
7 8 (0.30%) SAP SM
8 7 (0.26%) WebTrends
8 7 (0.26%) Oracle EBS R12
9 6 (0.22%) Cerner Millennium
9 6 (0.22%) SAP FI
9 6 (0.22%) SAP FI/CO
9 6 (0.22%) SAP CO
10 5 (0.19%) SAP Retail
10 5 (0.19%) Remedy AR System
10 5 (0.19%) Maximo
11 4 (0.15%) Google Analytics
11 4 (0.15%) Dynamics AX
11 4 (0.15%) SiteCatalyst
12 3 (0.11%) TRIRIGA
Cloud Services
1 39 (1.44%) SaaS
2 17 (0.63%) IaaS
3 16 (0.59%) Google Apps
3 16 (0.59%) Microsoft Azure
4 15 (0.56%) PaaS
5 12 (0.44%) Office 365
6 10 (0.37%) Cloud Computing
7 2 (0.074%) Amazon EC2
7 2 (0.074%) Amazon S3
8 1 (0.037%) Force.com
8 1 (0.037%) Amazon AWS
8 1 (0.037%) Route 53
8 1 (0.037%) SuccessFactors
8 1 (0.037%) HP Helion
8 1 (0.037%) Virtual Private Cloud
Communications & Networking
1 169 (6.25%) Firewall
2 136 (5.03%) WAN
3 122 (4.52%) DNS
4 118 (4.37%) LAN
5 91 (3.37%) TCP/IP
6 86 (3.18%) VPN
7 78 (2.89%) SAN
8 74 (2.74%) DHCP
8 74 (2.74%) Network Security
9 73 (2.70%) LDAP
10 57 (2.11%) SSL
11 47 (1.74%) Wireless
12 46 (1.70%) Cisco ASA
13 44 (1.63%) F5 BIG-IP GTM
13 44 (1.63%) Internet
14 43 (1.59%) F5 BIG-IP LTM
15 39 (1.44%) BGP
16 38 (1.41%) MPLS
17 35 (1.30%) HTTP
18 33 (1.22%) VoIP
Database & Business Intelligence
1 82 (3.03%) SQL Server
2 71 (2.63%) Oracle Database
3 40 (1.48%) Relational Database
4 36 (1.33%) Data Warehouse
5 24 (0.89%) Oracle Reports
6 21 (0.78%) SQL Server Reporting Services
7 19 (0.70%) Oracle Database 11g
7 19 (0.70%) RDBMS
8 18 (0.67%) Crystal Reports
9 15 (0.56%) MySQL
10 14 (0.52%) SQL Server Integration Services
11 13 (0.48%) Data Mining
12 12 (0.44%) SQL Server Analysis Services
12 12 (0.44%) SQL Server 2008
13 11 (0.41%) VLDB
13 11 (0.41%) Oracle Database 10g
13 11 (0.41%) MongoDB
14 10 (0.37%) Oracle Database 12c
15 8 (0.30%) QlikView
15 8 (0.30%) Big Data
Development Applications
1 26 (0.96%) JIRA
2 24 (0.89%) Subversion
3 23 (0.85%) Toad
4 18 (0.67%) ClearCase
4 18 (0.67%) Eclipse
5 17 (0.63%) Ant
6 16 (0.59%) ClearQuest
7 15 (0.56%) Jenkins
8 13 (0.48%) MSI
8 13 (0.48%) JUnit
9 12 (0.44%) Artifactory
10 11 (0.41%) Git (software)
11 10 (0.37%) Team Foundation Server
11 10 (0.37%) StarTeam
12 9 (0.33%) Visual Studio
13 8 (0.30%) Maven
14 6 (0.22%) PVCS
15 4 (0.15%) Oracle Forms
16 3 (0.11%) QuickTest Pro
16 3 (0.11%) LoadRunner
General
1 565 (20.91%) Finance
2 162 (6.00%) Telecoms
3 139 (5.14%) Banking
4 45 (1.67%) Legal
5 43 (1.59%) Retail
6 41 (1.52%) Marketing
7 34 (1.26%) Investment Banking
8 33 (1.22%) Law
9 27 (1.00%) Manufacturing
9 27 (1.00%) Front Office
9 27 (1.00%) Billing
10 25 (0.93%) Publishing
11 23 (0.85%) Local Government
12 19 (0.70%) Financial Institution
13 18 (0.67%) Electronics
14 16 (0.59%) Pharmaceutical
15 15 (0.56%) Back Office
15 15 (0.56%) Games
15 15 (0.56%) Advertising
16 14 (0.52%) Spanish Language
Job Titles
1 554 (20.50%) Analyst
2 372 (13.77%) Service Manager
3 237 (8.77%) Service Analyst
4 224 (8.29%) Architect
5 214 (7.92%) Consultant
6 204 (7.55%) Project Manager
7 159 (5.88%) Service Desk Analyst
8 139 (5.14%) Delivery Manager
9 120 (4.44%) Services Delivery Manager
10 107 (3.96%) Business Analyst
11 101 (3.74%) Support Analyst
12 98 (3.63%) Developer
13 84 (3.11%) Transition Manager
14 68 (2.52%) Incident Manager
15 63 (2.33%) 1st Line Support
15 63 (2.33%) Service Transition Manager
16 62 (2.29%) Support Engineer
17 57 (2.11%) Network Engineer
18 56 (2.07%) Infrastructure Manager
19 52 (1.92%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 109 (4.03%) XML
2 108 (4.00%) Web Services
3 87 (3.22%) HTML
4 54 (2.00%) CSS
5 53 (1.96%) SOAP
6 49 (1.81%) Middleware
7 48 (1.78%) .NET
8 30 (1.11%) Ajax
9 27 (1.00%) J2EE
10 22 (0.81%) FIX Protocol
11 21 (0.78%) Rendezvous
12 20 (0.74%) JSP
13 18 (0.67%) COM
13 18 (0.67%) HTML5
14 16 (0.59%) REST
15 15 (0.56%) XSLT
16 14 (0.52%) Servlets
16 14 (0.52%) Hibernate
16 14 (0.52%) Spring
17 13 (0.48%) .NET Framework
Miscellaneous
1 288 (10.66%) Analytical Skills
2 227 (8.40%) Management Information System
3 82 (3.03%) CMDB
4 63 (2.33%) Computer Science
5 57 (2.11%) NHS
6 53 (1.96%) Clustering
7 41 (1.52%) Blackberry
8 30 (1.11%) Replication
9 26 (0.96%) Thin Client
9 26 (0.96%) Fat Client
9 26 (0.96%) Open Source
9 26 (0.96%) Performance Metrics
10 25 (0.93%) Enterprise Software
11 20 (0.74%) DTV
12 18 (0.67%) Mainframe
12 18 (0.67%) N-Tier
12 18 (0.67%) Statistics
12 18 (0.67%) User Experience
13 17 (0.63%) Economics
13 17 (0.63%) PKI
Operating Systems
1 435 (16.10%) Windows
2 202 (7.48%) UNIX
3 156 (5.77%) Linux
4 108 (4.00%) Windows 7
5 100 (3.70%) Windows Server 2008
6 86 (3.18%) Windows Server 2003
7 58 (2.15%) Solaris
8 48 (1.78%) Windows XP
9 46 (1.70%) AIX
10 37 (1.37%) Red Hat Enterprise Linux
11 33 (1.22%) CentOS
12 32 (1.18%) Ubuntu
13 30 (1.11%) Windows 8
14 26 (0.96%) Windows Server 2012
15 25 (0.93%) Android
16 23 (0.85%) Windows Vista
17 22 (0.81%) Apple iOS
18 16 (0.59%) Oracle Linux
19 14 (0.52%) SUSE
20 11 (0.41%) Mac OS
Processes & Methodologies
1 1777 (65.77%) ITIL
2 561 (20.76%) ITSM
3 557 (20.61%) Service Delivery
4 426 (15.77%) Project Management
5 384 (14.21%) Change Management
6 272 (10.07%) Incident Management
7 254 (9.40%) PRINCE2
8 236 (8.73%) Stakeholder Management
9 223 (8.25%) Problem Management
10 153 (5.66%) Configuration Management
11 151 (5.59%) Agile Software Development
12 146 (5.40%) ITIL V3
13 124 (4.59%) Continuous Improvement
14 116 (4.29%) Migration
15 110 (4.07%) Workflow
15 110 (4.07%) Release Management
16 99 (3.66%) Business Analysis
17 98 (3.63%) Programme Management
18 94 (3.48%) Disaster Recovery
19 90 (3.33%) Risk Management
Programming Languages
1 242 (8.96%) SQL
2 95 (3.52%) Java
3 64 (2.37%) JavaScript
4 50 (1.85%) C
5 44 (1.63%) PL/SQL
6 28 (1.04%) Perl
7 27 (1.00%) Python
7 27 (1.00%) Shell Script
8 23 (0.85%) PowerShell
9 20 (0.74%) Ruby
10 19 (0.70%) VBScript
10 19 (0.70%) C#
11 18 (0.67%) PHP
12 14 (0.52%) T-SQL
13 11 (0.41%) VBA
13 11 (0.41%) C++
14 9 (0.33%) VB
14 9 (0.33%) Korn
15 8 (0.30%) WebLogic Scripting Tool
15 8 (0.30%) VB.NET
Qualifications
1 510 (18.87%) Security Cleared
2 392 (14.51%) SC Cleared
3 240 (8.88%) Degree
4 196 (7.25%) ITIL Certification
5 105 (3.89%) Microsoft Certification
6 89 (3.29%) DV Cleared
7 70 (2.59%) ITIL Foundation Certificate
8 68 (2.52%) MCP
8 68 (2.52%) Cisco Certification
9 55 (2.04%) MCSE
10 53 (1.96%) PRINCE2 Practitioner
11 44 (1.63%) MCITP
12 39 (1.44%) PMI Certification
13 38 (1.41%) MCTS
14 36 (1.33%) CISSP
15 31 (1.15%) CCNA
15 31 (1.15%) PMP
16 26 (0.96%) CCNP
17 19 (0.70%) ISEB
17 19 (0.70%) APMP
Quality Assurance & Compliance
1 327 (12.10%) SLA
2 76 (2.81%) QA
3 37 (1.37%) ISO/IEC 27001
4 34 (1.26%) COBIT
5 27 (1.00%) ISO 9001
6 15 (0.56%) Sarbanes-Oxley
6 15 (0.56%) PCI DSS
7 14 (0.52%) JSP 440
8 7 (0.26%) BS15000
9 5 (0.19%) ISO/IEC 20000
10 3 (0.11%) HL7
10 3 (0.11%) P3O
10 3 (0.11%) ISO 9000
11 2 (0.074%) PMBOK
12 1 (0.037%) Data Quality
12 1 (0.037%) GPG13
12 1 (0.037%) ISO 14001
12 1 (0.037%) ISO 8583
System Software
1 222 (8.22%) Active Directory
2 112 (4.15%) VMware Infrastructure
3 63 (2.33%) Hyper-V
4 28 (1.04%) vSphere
5 24 (0.89%) VMware ESXi
5 24 (0.89%) Microsoft App-V
6 17 (0.63%) Firmware
7 11 (0.41%) XenApp
8 9 (0.33%) VMware Server
9 8 (0.30%) vCloud
9 8 (0.30%) Veritas Cluster Server
9 8 (0.30%) NFS
10 7 (0.26%) Xen
10 7 (0.26%) NLBS
11 6 (0.22%) VMware ESX
11 6 (0.22%) VMware Workstation
11 6 (0.22%) FreeRADIUS
12 5 (0.19%) XenDesktop
12 5 (0.19%) Oracle RAC
13 4 (0.15%) Citrix Presentation Server
Systems Management
1 45 (1.67%) SCCM
2 43 (1.59%) SCOM
2 43 (1.59%) OpenView
3 34 (1.26%) OVSD
4 32 (1.18%) Systems Management Server (SMS)
5 31 (1.15%) Backup Exec
6 23 (0.85%) HP UCMDB
7 19 (0.70%) CA Spectrum
7 19 (0.70%) NetBackup
7 19 (0.70%) Oracle Enterprise Manager
8 17 (0.63%) Nagios
8 17 (0.63%) HP SiteScope
9 16 (0.59%) Cisco CUCM
10 15 (0.56%) Cisco UCCX
10 15 (0.56%) OpenView Configuration Management
10 15 (0.56%) WhatsUp Gold
11 12 (0.44%) WMI
11 12 (0.44%) WSUS
11 12 (0.44%) Tivoli
12 11 (0.41%) Cisco UCCE
Vendors
1 499 (18.47%) Microsoft
2 232 (8.59%) HP
3 213 (7.88%) Cisco
4 187 (6.92%) Citrix
5 168 (6.22%) VMware
6 160 (5.92%) Oracle
7 136 (5.03%) Remedy
8 113 (4.18%) BMC
9 87 (3.22%) SAP
10 82 (3.03%) ServiceNow
11 77 (2.85%) Juniper
12 66 (2.44%) F5
13 64 (2.37%) Lotus
14 63 (2.33%) Red Hat
15 62 (2.29%) CheckPoint
16 51 (1.89%) CA
17 46 (1.70%) McAfee
18 39 (1.44%) IBM
18 39 (1.44%) SolarWinds
19 36 (1.33%) EMC
London
Capgemini UK
Posted: 16 hours ago
United Kingdom
Capgemini UK
Posted: 16 hours ago
Telford, Shropshire
Experis Ltd
Posted: Yesterday
London
McGregor Boyall
Rate: £350 - £400 per day
Posted: Yesterday
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: Yesterday
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: Yesterday
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: Yesterday
Hook, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £350.00 - £372.00 per day
Posted: Yesterday
Swansea, West Glamorgan
Deerfoot IT Resources Ltd
Rate: £450 - £470 per day
Posted: Yesterday
Croydon, Surrey
TEKsystems
Rate: £100 - £110 per day
Posted: Yesterday
Surrey
Connectus
Rate: £165 per day
Posted: Yesterday
Buckinghamshire
Stott & May
Posted: Yesterday
Leeds, West Yorkshire
Connectus
Rate: £200 - £250 per day
Posted: 2 days ago
East Riding
Oscar Associates (UK) Ltd
Rate: £12 - £13 per hour
Posted: 2 days ago
Feltham, Middlesex
Harvey Nash plc
Rate: £350 - £380 per day
Posted: 3 days ago
Belfast, County Antrim
TEKsystems
Rate: £200 - £250 per day
Posted: 3 days ago
London
Haybrook IT Resourcing Ltd
Rate: Up to £530 per day
Posted: 3 days ago
Erskine, Renfrewshire
Experis Ltd
Rate: £266.74 per day
Posted: 3 days ago
Leeds, West Yorkshire
Connectus
Rate: £200 - £250 per day
Posted: 3 days ago
Scotland
Synergize Consulting
Rate: Unspecified
Posted: 3 days ago