The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 76 111 123
Rank change year-on-year
+35 +12
Contract jobs citing Service Management 1330 966 932
As % of all contract IT jobs located in the UK 2.31% 1.83% 1.62%
As % of the Processes & Methodologies category 3.11% 2.47% 2.25%
Number of daily rates quoted 797 550 503
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£380 £400 £388
Average daily rate % change year-on-year
-5.00% +3.22%
90% offered a daily rate of more than £193 £209 £225
10% offered a daily rate of more than £520 £525 £525
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 43 50 41
Average hourly rate £16.00 £14.25 £17.00
Average hourly rate % change year-on-year
+12.28% -16.17%
90% offered a hourly rate of more than £12.10 £10.45 £11.00
10% offered a hourly rate of more than £25.00 £37.75 £47.00
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42716 39097 41510
As % of all contract IT jobs located in the UK 74.16% 74.10% 72.00%
Number of daily rates quoted 26685 24121 24021
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1186 1114 1519
Average hourly rate £24.00 £27.50 £31.00
Average hourly rate % change year-on-year
-12.72% -11.29%
90% offered a hourly rate of more than £12.57 £12.00 £12.50
10% offered a hourly rate of more than £53.50 £50.00 £45.50
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 19 September 2014.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 19 September 2014.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 1219 £380 -5.00% 268
London +29 521 £407 -4.23% 112
South East +39 255 £351 +0.28% 61
City of London -3 93 £425 +3.03% 30
Yorkshire +20 88 £333 +0.30% 12
Berkshire +25 80 £425 +25.00% 19
North West +13 74 £398 +13.57% 22
South West -18 74 £400 +14.28% 16
West Yorkshire +33 72 £305 -22.04% 11
Leeds +30 66 £250 -20.63% 10
West Midlands +16 59 £358 -4.66% 17
East of England -5 55 £419 +4.68% 20
Buckinghamshire +8 52 £325 -18.75% 11
Hampshire +7 52 £336 -3.92% 7
North East -10 45 £334 +6.11% 5
Scotland -8 43 £301 -27.07% 7
Tyne and Wear 0 40 £346 +37.12% 4
Cheshire +23 39 £425 +21.42% 9
East Midlands +15 38 £410 +64.00% 3
Newcastle upon Tyne -8 35 £345 +36.63% 4
Wales +6 31 £325 +44.44% 4
Milton Keynes -5 31 £313 -21.87% 7
Reading +12 26 £425 +41.66% 9
Surrey +10 26 £175 +16.66% 12
Gloucestershire +2 19 £418 - 3
South Wales +3 18 £325 +44.44% 3
Warrington +9 17 £268 -23.57% 1
Oxfordshire +4 17 £425 +28.78%
Wiltshire -7 17 £419 +11.66% 5
Essex +6 16 £394 +242.39% 2

Service Management
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1662 (64.19%) ITIL
2 541 (20.90%) ITSM
3 539 (20.82%) Service Delivery
4 518 (20.01%) Security Cleared
5 509 (19.66%) Windows
6 452 (17.46%) Microsoft
7 443 (17.11%) Project Management
8 419 (16.18%) Finance
9 355 (13.71%) SC Cleared
10 304 (11.74%) Analytical Skills
11 302 (11.66%) SLA
12 300 (11.59%) PRINCE2
13 289 (11.16%) Incident Management
14 284 (10.97%) Change Management
15 268 (10.35%) MS Office
16 263 (10.16%) MS Excel
17 234 (9.04%) Active Directory
18 229 (8.85%) HP
18 229 (8.85%) Problem Management
19 222 (8.57%) Management Information System
20 216 (8.34%) Remedy
21 204 (7.88%) SQL
21 204 (7.88%) Oracle
22 198 (7.65%) Degree
23 195 (7.53%) Stakeholder Management
24 190 (7.34%) ITIL V3
25 185 (7.15%) Cisco
26 171 (6.60%) ITIL Certification
27 165 (6.37%) Telecoms
28 156 (6.03%) VMware

Service Management
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 105 (4.06%) SharePoint
2 98 (3.79%) MS Exchange
3 46 (1.78%) Blackberry Enterprise Server
4 45 (1.74%) IBM Notes
4 45 (1.74%) IIS
5 43 (1.66%) Exchange Server 2010
6 27 (1.04%) Lync
6 27 (1.04%) BizTalk Server
7 26 (1.00%) CMS
8 23 (0.89%) WebLogic
9 19 (0.73%) Exchange Server 2003
10 18 (0.70%) Apache
11 17 (0.66%) Exchange Server 2013
11 17 (0.66%) WebSphere
12 15 (0.58%) SharePoint 2010
13 9 (0.35%) nginx
13 9 (0.35%) SharePoint 2013
14 8 (0.31%) Tomcat
14 8 (0.31%) Documentum
15 7 (0.27%) OpenStack
Applications
1 268 (10.35%) MS Office
2 263 (10.16%) MS Excel
3 79 (3.05%) MS PowerPoint
4 76 (2.94%) MS Visio
5 70 (2.70%) MS Project
6 25 (0.97%) Spreadsheet
7 6 (0.23%) Acrobat
8 4 (0.15%) SPSS
9 2 (0.077%) InfoPath
9 2 (0.077%) Photoshop
10 1 (0.039%) Stata
Business Applications
1 133 (5.14%) Remedy ITSM
2 31 (1.20%) assyst
3 16 (0.62%) Dynamics CRM
4 10 (0.39%) Dynamics AX
5 7 (0.27%) Maximo
5 7 (0.27%) Oracle EBS
5 7 (0.27%) SAP Oil and Gas
6 6 (0.23%) Cognos TM1
6 6 (0.23%) Remedy AR System
7 5 (0.19%) Cognos Business Intelligence
8 4 (0.15%) SAP PM
8 4 (0.15%) SAP Retail
8 4 (0.15%) Oracle Applications
8 4 (0.15%) SAP CRM
8 4 (0.15%) SAP FI
9 3 (0.12%) BusinessWorks
9 3 (0.12%) SAP FI/CO
9 3 (0.12%) CA Clarity
9 3 (0.12%) SAP CO
10 2 (0.077%) SAP CS
Cloud Services
1 40 (1.54%) SaaS
2 15 (0.58%) Office 365
3 12 (0.46%) Microsoft Azure
4 9 (0.35%) Cloud Computing
5 6 (0.23%) Amazon AWS
6 5 (0.19%) Google Apps
7 4 (0.15%) IaaS
8 2 (0.077%) PaaS
Communications & Networking
1 143 (5.52%) Firewall
2 124 (4.79%) WAN
3 123 (4.75%) LAN
4 114 (4.40%) SAN
5 107 (4.13%) DNS
6 65 (2.51%) DHCP
6 65 (2.51%) VPN
7 61 (2.36%) Internet
8 57 (2.20%) TCP/IP
9 49 (1.89%) Cisco ASA
10 47 (1.82%) Network Security
11 34 (1.31%) LDAP
12 32 (1.24%) MPLS
13 31 (1.20%) Cisco IOS
14 29 (1.12%) VLAN
15 27 (1.04%) Broadband
16 25 (0.97%) Intranet
17 22 (0.85%) DSL
17 22 (0.85%) Wireless
18 20 (0.77%) BIG-IP
Database & Business Intelligence
1 130 (5.02%) SQL Server
2 55 (2.12%) Data Warehouse
2 55 (2.12%) Oracle Database
3 23 (0.89%) SQL Server Reporting Services
4 20 (0.77%) Relational Database
5 19 (0.73%) DB2
6 18 (0.70%) PostgreSQL
6 18 (0.70%) SQL Server 2008
7 17 (0.66%) SQL Server Integration Services
8 16 (0.62%) MySQL
9 15 (0.58%) Oracle Reports
9 15 (0.58%) Oracle Database 11g
10 14 (0.54%) Big Data
11 13 (0.50%) Oracle Exadata
12 12 (0.46%) SQL Server Analysis Services
13 11 (0.42%) SQL Server 2012
13 11 (0.42%) OLAP
14 10 (0.39%) VLDB
14 10 (0.39%) Oracle Database 10g
15 9 (0.35%) MS Access
Development Applications
1 14 (0.54%) JIRA
2 13 (0.50%) Team Foundation Server
3 9 (0.35%) MSI
4 7 (0.27%) Toad
4 7 (0.27%) Selenium
5 6 (0.23%) Maven
5 6 (0.23%) StarTeam
5 6 (0.23%) TestDirector
5 6 (0.23%) Visual Studio
6 5 (0.19%) Cucumber
6 5 (0.19%) Oracle Forms
7 4 (0.15%) Ant
7 4 (0.15%) ClearQuest
7 4 (0.15%) SQL Server Management Studio (SSMS)
7 4 (0.15%) Jenkins
7 4 (0.15%) SoapUI
8 3 (0.12%) Git (software)
8 3 (0.12%) TeamCity
8 3 (0.12%) PVCS
8 3 (0.12%) Oracle APEX
General
1 419 (16.18%) Finance
2 165 (6.37%) Telecoms
3 126 (4.87%) Banking
4 58 (2.24%) Retail
5 38 (1.47%) Pharmaceutical
6 37 (1.43%) Back Office
7 32 (1.24%) Manufacturing
8 31 (1.20%) Legal
8 31 (1.20%) Marketing
9 29 (1.12%) Law
10 28 (1.08%) Front Office
11 25 (0.97%) Billing
12 24 (0.93%) Investment Banking
12 24 (0.93%) Publishing
13 18 (0.70%) Games
14 16 (0.62%) Military
15 15 (0.58%) Financial Institution
16 9 (0.35%) Advertising
17 8 (0.31%) French Language
17 8 (0.31%) Electronics
Job Titles
1 644 (24.87%) Analyst
2 340 (13.13%) Service Manager
3 247 (9.54%) Service Analyst
4 219 (8.46%) Project Manager
5 175 (6.76%) Architect
6 139 (5.37%) Consultant
7 111 (4.29%) Delivery Manager
8 106 (4.09%) Support Analyst
9 94 (3.63%) Services Delivery Manager
10 87 (3.36%) Service Desk Analyst
11 79 (3.05%) Business Analyst
12 76 (2.94%) Support Engineer
13 60 (2.32%) 2nd Line Support
14 59 (2.28%) Transition Manager
15 58 (2.24%) Administrator
16 55 (2.12%) Network Engineer
17 48 (1.85%) Service Management Analyst
18 47 (1.82%) Desktop Support
18 47 (1.82%) Solutions Architect
19 44 (1.70%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 56 (2.16%) Web Services
2 51 (1.97%) Middleware
3 45 (1.74%) .NET
4 35 (1.35%) XML
5 30 (1.16%) HTML
6 26 (1.00%) CSS
7 19 (0.73%) SOAP
8 14 (0.54%) J2EE
9 12 (0.46%) HTML5
10 10 (0.39%) .NET Framework
10 10 (0.39%) MEAP
11 9 (0.35%) Ajax
12 8 (0.31%) Application Packaging
13 7 (0.27%) Oracle Fusion
13 7 (0.27%) REST
13 7 (0.27%) Regular Expression
14 6 (0.23%) JSON
14 6 (0.23%) JDBC
14 6 (0.23%) ASP.NET
15 5 (0.19%) SAP PI
Miscellaneous
1 304 (11.74%) Analytical Skills
2 222 (8.57%) Management Information System
3 77 (2.97%) CMDB
4 76 (2.94%) Blackberry
5 57 (2.20%) Statistics
6 56 (2.16%) Computer Science
7 44 (1.70%) NHS
8 34 (1.31%) Fat Client
8 34 (1.31%) Thin Client
9 30 (1.16%) Replication
9 30 (1.16%) Clustering
10 28 (1.08%) Mathematics
11 26 (1.00%) Data Protection Act
11 26 (1.00%) Client/Server
11 26 (1.00%) Open Source
12 25 (0.97%) Mobile App
13 24 (0.93%) PMI
13 24 (0.93%) User Experience
14 22 (0.85%) iPad
15 18 (0.70%) DTV
Operating Systems
1 509 (19.66%) Windows
2 151 (5.83%) Windows Server 2008
3 149 (5.76%) Windows 7
4 145 (5.60%) Linux
5 136 (5.25%) UNIX
6 134 (5.18%) Windows Server 2003
7 99 (3.82%) Windows XP
8 44 (1.70%) CentOS
9 41 (1.58%) Solaris
10 34 (1.31%) AIX
11 31 (1.20%) Ubuntu
12 21 (0.81%) Apple iOS
12 21 (0.81%) Android
12 21 (0.81%) Windows Server 2012
13 20 (0.77%) Red Hat Enterprise Linux
14 15 (0.58%) Windows 8
15 14 (0.54%) HPUX
16 13 (0.50%) Windows NT
17 10 (0.39%) Oracle Linux
18 8 (0.31%) Windows 2000
Processes & Methodologies
1 1662 (64.19%) ITIL
2 541 (20.90%) ITSM
3 539 (20.82%) Service Delivery
4 443 (17.11%) Project Management
5 300 (11.59%) PRINCE2
6 289 (11.16%) Incident Management
7 284 (10.97%) Change Management
8 229 (8.85%) Problem Management
9 195 (7.53%) Stakeholder Management
10 190 (7.34%) ITIL V3
11 150 (5.79%) Configuration Management
12 146 (5.64%) Agile Software Development
13 131 (5.06%) Disaster Recovery
14 119 (4.60%) Supplier Management
15 113 (4.36%) Risk Management
16 106 (4.09%) Continuous Improvement
17 105 (4.06%) Release Management
18 104 (4.02%) Migration
19 99 (3.82%) Workflow
20 83 (3.21%) Performance Management
Programming Languages
1 204 (7.88%) SQL
2 44 (1.70%) C
3 43 (1.66%) Java
4 38 (1.47%) Python
5 37 (1.43%) JavaScript
6 33 (1.27%) PowerShell
7 25 (0.97%) VBA
8 21 (0.81%) C#
8 21 (0.81%) Shell Script
9 20 (0.77%) VB
10 18 (0.70%) Perl
11 17 (0.66%) T-SQL
12 13 (0.50%) PL/SQL
13 8 (0.31%) PHP
13 8 (0.31%) C++
14 6 (0.23%) Ruby
15 5 (0.19%) VBScript
16 4 (0.15%) VB.NET
17 3 (0.12%) Bash Shell
17 3 (0.12%) RPG IV
Qualifications
1 518 (20.01%) Security Cleared
2 355 (13.71%) SC Cleared
3 198 (7.65%) Degree
4 171 (6.60%) ITIL Certification
5 111 (4.29%) DV Cleared
5 111 (4.29%) ITIL Foundation Certificate
6 89 (3.44%) Microsoft Certification
7 70 (2.70%) ISEB
8 58 (2.24%) MCP
9 57 (2.20%) PMI Certification
10 48 (1.85%) PRINCE2 Practitioner
11 47 (1.82%) PMP
12 46 (1.78%) PRINCE2 Certification
13 45 (1.74%) CISSP
14 44 (1.70%) Cisco Certification
15 37 (1.43%) MCSE
16 30 (1.16%) CCNA
17 28 (1.08%) CCNP
18 27 (1.04%) MCITP
19 24 (0.93%) MCTS
Quality Assurance & Compliance
1 302 (11.66%) SLA
2 83 (3.21%) QA
3 67 (2.59%) ISO/IEC 27001
4 42 (1.62%) COBIT
5 32 (1.24%) Sarbanes-Oxley
6 26 (1.00%) ISO 9001
7 20 (0.77%) BS15000
8 10 (0.39%) JSP 440
8 10 (0.39%) PCI DSS
9 9 (0.35%) GxP
10 8 (0.31%) ISO 9000
11 7 (0.27%) P3O
12 5 (0.19%) BS25999
13 3 (0.12%) ISO 14001
14 2 (0.077%) 21 CFR Part 11
14 2 (0.077%) GCP
14 2 (0.077%) GMP
14 2 (0.077%) BS7799
14 2 (0.077%) Data Quality
15 1 (0.039%) ISO/IEC 20000
System Software
1 234 (9.04%) Active Directory
2 110 (4.25%) VMware Infrastructure
3 53 (2.05%) Hyper-V
4 42 (1.62%) vSphere
5 34 (1.31%) XenApp
6 25 (0.97%) VMware ESX
7 23 (0.89%) VMware ESXi
8 18 (0.70%) NLBS
9 16 (0.62%) Oracle RAC
10 15 (0.58%) Microsoft App-V
10 15 (0.58%) VMware Server
11 14 (0.54%) Xen
12 12 (0.46%) NFS
13 10 (0.39%) Citrix Presentation Server
13 10 (0.39%) vCloud
14 9 (0.35%) KVM
14 9 (0.35%) Microsoft Virtual Server
15 8 (0.31%) Oracle RMAN
15 8 (0.31%) XenDesktop
16 7 (0.27%) FreeRADIUS
Systems Management
1 45 (1.74%) SCCM
2 36 (1.39%) Tivoli
3 27 (1.04%) WSUS
4 24 (0.93%) Systems Management Server (SMS)
4 24 (0.93%) HP Quality Center
5 22 (0.85%) Puppet
6 19 (0.73%) HP UCMDB
6 19 (0.73%) Nagios
7 18 (0.70%) OpenView
7 18 (0.70%) Backup Exec
8 17 (0.66%) NetBackup
9 16 (0.62%) WhatsUp Gold
10 15 (0.58%) SCOM
11 13 (0.50%) CA Spectrum
12 12 (0.46%) EMC NetWorker
12 12 (0.46%) Tivoli Monitoring
13 11 (0.42%) Netcool
14 10 (0.39%) OVSD
14 10 (0.39%) McAfee ePO
15 8 (0.31%) Netcool/OMNIbus
Vendors
1 452 (17.46%) Microsoft
2 229 (8.85%) HP
3 216 (8.34%) Remedy
4 204 (7.88%) Oracle
5 185 (7.15%) Cisco
6 156 (6.03%) VMware
7 152 (5.87%) Citrix
8 118 (4.56%) BMC
9 98 (3.79%) ServiceNow
10 96 (3.71%) SAP
11 73 (2.82%) CheckPoint
12 60 (2.32%) IBM
13 57 (2.20%) Splunk
14 56 (2.16%) Juniper
15 51 (1.97%) Red Hat
16 46 (1.78%) Lotus
17 41 (1.58%) McAfee
18 38 (1.47%) EMC
19 36 (1.39%) NetApp
19 36 (1.39%) F5
Milton Keynes, Buckinghamshire
SmartSourcing plc
Posted: Yesterday
Leeds, Yorkshire
University of Leeds
Posted: Yesterday
London
ARC IT Recruitment Ltd
Posted: Yesterday
City, London
Rullion IT Plus
Posted: Yesterday
London
Square One Resources
Rate: Up to £320 per day
Posted: Yesterday
London
Hydrogen Group
Posted: Yesterday
Brighton, East Sussex
ITF Solutions
Rate: £160 - £170 per day
Posted: Yesterday
Cheshire
Square One Resources
Posted: Yesterday
Telford, Shropshire
Experis Ltd
Rate: £380.00 - £427.50 per day
Posted: Yesterday
Reading, Berkshire
Square One Resources
Rate: Unspecified
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 2 days ago
Leeds, Yorkshire
SmartSourcing plc
Posted: 2 days ago
Leeds, Yorkshire
PwC Careers in the UK
Posted: 2 days ago
Coventry, Warwickshire
HomeSense UK
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: 2 days ago
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: 2 days ago
London
Lloyds Banking Group
Posted: 2 days ago
Luton, Bedfordshire
Advantage XPO
Rate: £350 - £400 per day
Posted: 3 days ago
Swansea, West Glamorgan
Hydrogen Group
Rate: £130.00 - £135.00 per day
Posted: 3 days ago