The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 74 86 118
Rank change year-on-year
+12 +32
Contract jobs citing Service Management 1502 1212 949
As % of all contract IT jobs located in the UK 2.56% 2.18% 1.80%
As % of the Processes & Methodologies category 3.29% 2.86% 2.40%
Number of daily rates quoted 886 734 530
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £388
Average daily rate % change year-on-year
+6.66% -3.22%
90% offered a daily rate of more than £250 £205 £200
10% offered a daily rate of more than £550 £525 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 59 33 45
Average hourly rate £18.52 £14.50 £13.97
Average hourly rate % change year-on-year
+27.72% +3.79%
90% offered a hourly rate of more than £12.50 £12.10 £10.50
10% offered a hourly rate of more than £42.57 £24.04 £34.50
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
45650 42374 39473
As % of all contract IT jobs located in the UK 77.94% 76.20% 74.95%
Number of daily rates quoted 29733 26205 24236
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1234 1151 1099
Average hourly rate £31.44 £23.50 £29.00
Average hourly rate % change year-on-year
+33.78% -18.96%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.00 £50.00 £50.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 28 August 2015.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 28 August 2015.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 1340 £400 +5.26% 278
London +24 550 £413 +0.97% 97
South East +11 314 £370 +5.41% 52
City of London +34 117 £438 +2.94% 25
Berkshire +15 113 £390 -8.23% 22
North West -1 112 £463 +34.05% 30
Scotland +45 104 £350 +20.68% 13
Yorkshire -20 92 £300 +3.44% 18
West Midlands +26 85 £400 +5.96% 15
East of England +23 70 £385 -6.66% 19
West Yorkshire -20 70 £300 +20.00% 11
Hampshire +1 65 £361 +6.96% 13
Leeds -22 64 £300 +20.00% 6
Surrey +29 57 £398 +76.66% 10
Reading +11 49 £378 -11.17% 8
South West -25 48 £400 +1.26% 33
North East -8 47 £383 +9.28% 4
Buckinghamshire -12 47 £350 - 3
Manchester +9 46 £325 +73.33% 21
Edinburgh +15 42 £381 -17.11% 7
Milton Keynes +1 42 £350 +2.94% 1
Tyne and Wear -11 42 £375 +7.14% 4
Cheshire -5 38 £520 +48.57% 5
Newcastle upon Tyne -16 37 £378 +7.85% 3
Wales +12 35 £375 +25.00% 3
East Midlands -4 33 £403 -1.82% 9
Warrington +6 30 £520 +420.00% 2
Glasgow +16 27 £331 +37.30% 6
Essex +10 24 £375 +11.11% 3
Telford +8 24 £430 -21.81% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1879 (65.20%) ITIL
2 733 (25.43%) ITSM
3 642 (22.28%) Finance
4 535 (18.56%) Microsoft
5 523 (18.15%) Service Delivery
6 511 (17.73%) Project Management
7 469 (16.27%) Windows
8 436 (15.13%) Security Cleared
9 373 (12.94%) MS Office
10 366 (12.70%) Change Management
11 338 (11.73%) PRINCE2
12 319 (11.07%) Incident Management
13 316 (10.96%) SLA
14 295 (10.24%) Analytical Skills
15 285 (9.89%) Problem Management
16 282 (9.78%) MS Excel
17 272 (9.44%) Active Directory
18 251 (8.71%) SC Cleared
19 246 (8.54%) SQL
20 239 (8.29%) Stakeholder Management
21 237 (8.22%) Degree
22 231 (8.02%) Agile Software Development
23 218 (7.56%) Linux
24 217 (7.53%) HP
24 217 (7.53%) ITIL Certification
25 213 (7.39%) Oracle
26 207 (7.18%) Cisco
27 200 (6.94%) ITIL V3
28 198 (6.87%) VMware
29 193 (6.70%) ServiceNow

Service Management
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 123 (4.27%) SharePoint
2 105 (3.64%) MS Exchange
3 59 (2.05%) CMS
4 44 (1.53%) WebLogic
5 42 (1.46%) Blackberry Enterprise Server
6 40 (1.39%) IIS
7 34 (1.18%) Lync
8 31 (1.08%) Apache
9 28 (0.97%) Tomcat
10 25 (0.87%) WebSphere
11 20 (0.69%) JBoss
11 20 (0.69%) IBM Notes
12 15 (0.52%) OpenStack
12 15 (0.52%) SharePoint 2013
13 12 (0.42%) WebLogic Portal
13 12 (0.42%) WebSphere Portal
14 10 (0.35%) Exchange Server 2010
15 9 (0.31%) Oracle Workflow
15 9 (0.31%) AquaLogic
16 7 (0.24%) nginx
Applications
1 373 (12.94%) MS Office
2 282 (9.78%) MS Excel
3 94 (3.26%) MS Visio
4 82 (2.85%) MS PowerPoint
5 57 (1.98%) MS Project
6 27 (0.94%) Spreadsheet
7 2 (0.069%) Acrobat
8 1 (0.035%) PowerPivot
8 1 (0.035%) InfoPath
Business Applications
1 131 (4.55%) Remedy ITSM
2 23 (0.80%) Dynamics CRM
3 15 (0.52%) assyst
4 12 (0.42%) SAP CO
4 12 (0.42%) SAP FI
4 12 (0.42%) SAP FI/CO
5 11 (0.38%) RMDS
6 10 (0.35%) SAP BPC
7 9 (0.31%) Adobe Campaign
7 9 (0.31%) WebTrends
8 7 (0.24%) SAP SM
9 6 (0.21%) SAP Oil and Gas
10 5 (0.17%) Dynamics AX
11 4 (0.14%) SAP SRM
11 4 (0.14%) Maximo
11 4 (0.14%) SAP CRM
11 4 (0.14%) Oracle BPM
11 4 (0.14%) SAP GRC
11 4 (0.14%) SAP ERP
12 3 (0.10%) Oracle EBS
Cloud Services
1 54 (1.87%) Amazon AWS
2 36 (1.25%) SaaS
3 28 (0.97%) Microsoft Azure
4 24 (0.83%) Office 365
5 14 (0.49%) PaaS
6 13 (0.45%) Cloud Computing
7 12 (0.42%) Google Apps
8 10 (0.35%) Amazon EC2
8 10 (0.35%) Adobe Analytics
9 9 (0.31%) Google Analytics
10 8 (0.28%) AWS CloudFormation
11 7 (0.24%) IaaS
12 6 (0.21%) Route 53
12 6 (0.21%) Virtual Private Cloud
12 6 (0.21%) Amazon S3
13 3 (0.10%) Yammer
13 3 (0.10%) Azure Active Directory
14 2 (0.069%) Google Drive
14 2 (0.069%) SuccessFactors
15 1 (0.035%) SoftLayer
Communications & Networking
1 151 (5.24%) Firewall
2 139 (4.82%) LAN
3 132 (4.58%) WAN
4 105 (3.64%) SAN
5 91 (3.16%) DNS
6 74 (2.57%) VPN
7 69 (2.39%) LDAP
8 64 (2.22%) Internet
9 63 (2.19%) MPLS
10 55 (1.91%) Network Security
11 54 (1.87%) DHCP
12 49 (1.70%) TCP/IP
13 47 (1.63%) Wireless
14 46 (1.60%) BIG-IP
14 46 (1.60%) VoIP
15 43 (1.49%) SSL
16 37 (1.28%) NAS
17 34 (1.18%) Cisco IOS
18 32 (1.11%) Cisco ASA
19 30 (1.04%) F5 BIG-IP GTM
Database & Business Intelligence
1 115 (3.99%) SQL Server
2 72 (2.50%) Oracle Database
3 41 (1.42%) Oracle Reports
4 34 (1.18%) Oracle Database 11g
5 33 (1.15%) Data Warehouse
6 26 (0.90%) Relational Database
7 24 (0.83%) MySQL
8 22 (0.76%) BusinessObjects
9 20 (0.69%) Oracle Database 10g
10 16 (0.56%) SQL Server Integration Services
10 16 (0.56%) SQL Server 2008
11 14 (0.49%) MongoDB
11 14 (0.49%) Big Data
12 13 (0.45%) RDBMS
12 13 (0.45%) Crystal Reports
13 12 (0.42%) Oracle BI EE
14 11 (0.38%) Sybase ASE
15 10 (0.35%) SQL Server 2005
15 10 (0.35%) MS Access
16 9 (0.31%) SQL Server Reporting Services
Development Applications
1 33 (1.15%) JIRA
2 24 (0.83%) Ant
3 22 (0.76%) Git (software)
4 18 (0.62%) Jenkins
5 17 (0.59%) Team Foundation Server
6 15 (0.52%) ClearCase
7 14 (0.49%) Subversion
8 9 (0.31%) AdminStudio
9 8 (0.28%) Oracle APEX
10 7 (0.24%) Oracle Forms
10 7 (0.24%) Atlassian Bamboo
10 7 (0.24%) FishEye
10 7 (0.24%) Maven
11 6 (0.21%) Visual Studio
11 6 (0.21%) SoapUI
12 5 (0.17%) Artifactory
12 5 (0.17%) Hudson
12 5 (0.17%) Gerrit
12 5 (0.17%) PVCS
13 3 (0.10%) ClearQuest
General
1 642 (22.28%) Finance
2 181 (6.28%) Telecoms
3 148 (5.14%) Banking
4 67 (2.32%) Legal
5 59 (2.05%) Retail
6 51 (1.77%) Marketing
7 48 (1.67%) Billing
8 40 (1.39%) Investment Banking
9 34 (1.18%) Publishing
10 31 (1.08%) Law
11 28 (0.97%) Back Office
12 23 (0.80%) Front Office
13 22 (0.76%) Financial Institution
14 21 (0.73%) Manufacturing
15 14 (0.49%) Electronics
16 13 (0.45%) Pharmaceutical
16 13 (0.45%) Military
16 13 (0.45%) Spanish Language
17 11 (0.38%) Advertising
18 10 (0.35%) Local Government
Job Titles
1 610 (21.17%) Analyst
2 434 (15.06%) Service Manager
3 282 (9.78%) Project Manager
4 212 (7.36%) Service Analyst
5 196 (6.80%) Architect
6 153 (5.31%) Consultant
7 147 (5.10%) Delivery Manager
8 122 (4.23%) Support Analyst
8 122 (4.23%) Services Delivery Manager
9 101 (3.50%) Incident Manager
10 96 (3.33%) Service Desk Analyst
11 87 (3.02%) Developer
12 79 (2.74%) Transition Manager
13 78 (2.71%) Business Analyst
14 70 (2.43%) IT Services Manager
15 62 (2.15%) Service Transition Manager
16 59 (2.05%) Applications Support
17 52 (1.80%) Network Engineer
18 51 (1.77%) Infrastructure Manager
19 50 (1.73%) 1st Line Support
Libraries, Frameworks & Software Standards
1 100 (3.47%) Web Services
2 77 (2.67%) HTML
3 75 (2.60%) XML
4 62 (2.15%) CSS
5 54 (1.87%) .NET
5 54 (1.87%) Middleware
6 46 (1.60%) SOAP
7 26 (0.90%) J2EE
8 18 (0.62%) JDBC
9 17 (0.59%) HTML5
10 16 (0.56%) REST
11 15 (0.52%) Ajax
12 14 (0.49%) .NET Framework
13 12 (0.42%) WebCenter
13 12 (0.42%) 802.1X
13 12 (0.42%) ASP.NET
14 11 (0.38%) JMS
14 11 (0.38%) Rendezvous
14 11 (0.38%) FIX Protocol
15 10 (0.35%) JNDI
Miscellaneous
1 295 (10.24%) Analytical Skills
2 192 (6.66%) Management Information System
3 185 (6.42%) Data Centre
4 123 (4.27%) CMDB
5 56 (1.94%) Computer Science
5 56 (1.94%) Blackberry
6 53 (1.84%) NHS
7 47 (1.63%) Clustering
8 32 (1.11%) User Experience
9 28 (0.97%) Performance Metrics
9 28 (0.97%) Replication
10 26 (0.90%) Statistics
11 24 (0.83%) Client/Server
11 24 (0.83%) PMI
12 23 (0.80%) Distributed Denial-of-Service
13 19 (0.66%) DTV
13 19 (0.66%) Mainframe
13 19 (0.66%) Smart Meter
14 17 (0.59%) Fat Client
14 17 (0.59%) Thin Client
Operating Systems
1 469 (16.27%) Windows
2 218 (7.56%) Linux
3 166 (5.76%) UNIX
3 166 (5.76%) Windows 7
4 128 (4.44%) Windows Server 2008
5 105 (3.64%) Windows Server 2003
6 68 (2.36%) Windows XP
7 63 (2.19%) Red Hat Enterprise Linux
8 53 (1.84%) Solaris
9 39 (1.35%) CentOS
10 36 (1.25%) Windows Server 2012
10 36 (1.25%) Ubuntu
11 31 (1.08%) Android
12 28 (0.97%) AIX
13 24 (0.83%) Windows 8
14 22 (0.76%) Apple iOS
15 9 (0.31%) Mac OS X
16 8 (0.28%) Oracle Linux
17 7 (0.24%) Mac OS
17 7 (0.24%) Windows Vista
Processes & Methodologies
1 1879 (65.20%) ITIL
2 733 (25.43%) ITSM
3 523 (18.15%) Service Delivery
4 511 (17.73%) Project Management
5 366 (12.70%) Change Management
6 338 (11.73%) PRINCE2
7 319 (11.07%) Incident Management
8 285 (9.89%) Problem Management
9 239 (8.29%) Stakeholder Management
10 231 (8.02%) Agile Software Development
11 200 (6.94%) ITIL V3
12 168 (5.83%) Configuration Management
13 123 (4.27%) Continuous Improvement
14 115 (3.99%) Disaster Recovery
15 113 (3.92%) Risk Management
15 113 (3.92%) Release Management
16 111 (3.85%) Migration
17 106 (3.68%) CRM
18 99 (3.44%) Workflow
18 99 (3.44%) Programme Management
Programming Languages
1 246 (8.54%) SQL
2 99 (3.44%) Java
3 56 (1.94%) JavaScript
4 52 (1.80%) Perl
4 52 (1.80%) PowerShell
5 48 (1.67%) Python
6 41 (1.42%) Shell Script
7 36 (1.25%) PL/SQL
8 35 (1.21%) C
9 24 (0.83%) VBScript
10 23 (0.80%) Bash Shell
11 19 (0.66%) VBA
11 19 (0.66%) Ruby
12 18 (0.62%) VB.NET
13 17 (0.59%) WebLogic Scripting Tool
14 15 (0.52%) VB
14 15 (0.52%) PHP
15 14 (0.49%) T-SQL
16 11 (0.38%) C#
17 8 (0.28%) C++
Qualifications
1 436 (15.13%) Security Cleared
2 251 (8.71%) SC Cleared
3 237 (8.22%) Degree
4 217 (7.53%) ITIL Certification
5 110 (3.82%) DV Cleared
6 106 (3.68%) ITIL Foundation Certificate
7 79 (2.74%) Cisco Certification
8 70 (2.43%) Microsoft Certification
9 58 (2.01%) PMI Certification
10 45 (1.56%) MCSE
11 44 (1.53%) CCNA
11 44 (1.53%) PRINCE2 Practitioner
12 40 (1.39%) CCNP
13 38 (1.32%) PMP
14 33 (1.15%) ISEB
15 30 (1.04%) MCP
16 27 (0.94%) MCSA
17 25 (0.87%) PRINCE2 Certification
18 22 (0.76%) CISSP
19 20 (0.69%) ISTQB
Quality Assurance & Compliance
1 316 (10.96%) SLA
2 100 (3.47%) QA
3 44 (1.53%) ISO/IEC 27001
4 30 (1.04%) COBIT
5 29 (1.01%) ISO 9001
6 26 (0.90%) Sarbanes-Oxley
7 18 (0.62%) PCI DSS
8 14 (0.49%) Data Quality
9 11 (0.38%) ISO/IEC 20000
10 8 (0.28%) JSP 440
11 5 (0.17%) P3O
12 4 (0.14%) PMBOK
12 4 (0.14%) ISO 14001
13 2 (0.069%) BS15000
13 2 (0.069%) TickIT
14 1 (0.035%) BS7799
14 1 (0.035%) BS25999
14 1 (0.035%) GPG13
System Software
1 272 (9.44%) Active Directory
2 142 (4.93%) VMware Infrastructure
3 71 (2.46%) Hyper-V
4 28 (0.97%) Microsoft App-V
5 27 (0.94%) NLBS
6 24 (0.83%) NFS
7 21 (0.73%) vSphere
7 21 (0.73%) VMware ESXi
8 16 (0.56%) Xen
9 14 (0.49%) VMware Server
9 14 (0.49%) XenApp
10 13 (0.45%) Oracle RAC
11 10 (0.35%) VMware ESX
12 8 (0.28%) XenDesktop
13 7 (0.24%) Veritas Cluster Server
13 7 (0.24%) Citrix Presentation Server
13 7 (0.24%) Terminal Services
14 6 (0.21%) XenServer
15 5 (0.17%) KVM
15 5 (0.17%) Docker
Systems Management
1 72 (2.50%) SCCM
2 39 (1.35%) SCOM
3 35 (1.21%) OVSD
4 33 (1.15%) WSUS
5 32 (1.11%) Puppet
6 25 (0.87%) Opscode Chef
7 19 (0.66%) Oracle RMAN
7 19 (0.66%) NetBackup
7 19 (0.66%) OpenView
8 18 (0.62%) Tivoli
9 16 (0.56%) BladeLogic
9 16 (0.56%) WhatsUp Gold
10 15 (0.52%) Data Guard
11 14 (0.49%) Netcool
11 14 (0.49%) HP UCMDB
11 14 (0.49%) HP Quality Center
11 14 (0.49%) AirWatch
12 12 (0.42%) Ansible
13 11 (0.38%) RANCID
13 11 (0.38%) Control-M
Vendors
1 535 (18.56%) Microsoft
2 217 (7.53%) HP
3 213 (7.39%) Oracle
4 207 (7.18%) Cisco
5 198 (6.87%) VMware
6 193 (6.70%) ServiceNow
7 187 (6.49%) Remedy
8 158 (5.48%) BMC
9 129 (4.48%) Citrix
10 97 (3.37%) SAP
11 75 (2.60%) CheckPoint
12 63 (2.19%) Red Hat
13 60 (2.08%) IBM
14 56 (1.94%) CA
14 56 (1.94%) F5
15 51 (1.77%) NetApp
16 47 (1.63%) Juniper
17 43 (1.49%) Google
18 42 (1.46%) McAfee
19 32 (1.11%) Dell
Bracknell, Berkshire
Lorien Resourcing
Posted: 14 hours ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 15 hours ago
Luton, Bedfordshire
Advantage XPO
Rate: £350 - £450 per day
Posted: 15 hours ago
London
Lorien Resourcing
Posted: 15 hours ago
London
Experis IT
Posted: Yesterday
Northamptonshire
Circle Recruitment
Rate: £150 - £160 per day
Posted: Yesterday
City, London
Harris Global
Posted: Yesterday
West London
Lorien Resourcing
Rate: £400 - £450 per day
Posted: Yesterday
London
E-synergy Solutions
Rate: £550 - £600 per day
Posted: Yesterday
City, London
HAYS INFORMATION TECHNOLOGY
Posted: Yesterday
Harrogate, North Yorkshire
Experis Ltd
Rate: £12.00 per hour
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £30.90 - £43.28 per hour
Posted: 2 days ago
Bracknell, Berkshire
Lorien Resourcing
Rate: £200 - £300 per annum
Posted: 2 days ago
London
Commonwealth Secretariat
Rate: Competitive
Posted: 2 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Posted: 2 days ago
Berkshire
TEKsystems
Rate: £425 - £475 per day
Posted: 2 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £250.00 per day
Posted: 3 days ago
Farnborough, Hampshire
Energon People
Rate: £300 - £400 per day
Posted: 3 days ago
North West
HAYS INFORMATION TECHNOLOGY
Rate: £600.00 - £700 per day
Posted: 3 days ago
London
LA International
Rate: £700 per day + (Negotiable)
Posted: 3 days ago