The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Service Management
Rank 74 76 104
Rank change year-on-year
+2 +28
Contract jobs citing Service Management 1403 1301 911
As % of all contract IT jobs located in the UK 2.55% 2.40% 1.92%
As % of the Processes & Methodologies category 3.30% 3.19% 2.58%
Number of daily rates quoted 791 808 467
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £388
Average daily rate % change year-on-year
+6.66% -3.22%
90% offered a daily rate of more than £220 £200 £212
10% offered a daily rate of more than £525 £525 £525
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 55 36 44
Average hourly rate £13.35 £17.50 £18.50
Average hourly rate % change year-on-year
-23.71% -5.40%
90% offered a hourly rate of more than £10.80 £10.45 £12.13
10% offered a hourly rate of more than £30.37 £32.00 £135.00
UK excluding London average hourly rate £13.35 £19.00 £16.33
% change year-on-year
-29.73% +16.38%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42506 40759 35272
As % of all contract IT jobs located in the UK 77.19% 75.21% 74.52%
Number of daily rates quoted 27024 25787 21116
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1222 1202 1055
Average hourly rate £29.00 £27.50 £32.00
Average hourly rate % change year-on-year
+5.45% -14.06%
90% offered a hourly rate of more than £12.35 £12.50 £13.50
10% offered a hourly rate of more than £47.71 £50.00 £47.50
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 28 May 2015.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 28 May 2015.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1286 £400 +6.66% 269
London -4 450 £426 +6.43% 90
South East +12 344 £387 +3.20% 69
Yorkshire -13 118 £400 +33.33% 10
Berkshire +24 111 £400 -9.90% 27
City of London -13 108 £465 +16.25% 37
West Yorkshire -9 99 £400 +33.33% 8
North West -4 82 £350 -13.58% 31
Hampshire +1 78 £361 -3.43% 12
Leeds -5 78 £406 +59.21% 6
Buckinghamshire +20 76 £300 -14.28% 10
East of England +19 69 £424 +14.91% 15
South West +1 66 £381 +17.30% 21
West Midlands +3 65 £325 -12.16% 16
Scotland +3 50 £300 +10.09% 15
East Midlands +21 42 £375 +88.67% 11
Milton Keynes +11 41 £298 -15.00% 5
Surrey +7 38 £463 +27.58% 11
Manchester +18 37 £338 -25.00% 22
Reading +17 36 £400 -5.88% 9
North East +3 35 £250 -11.34% 2
Wales +10 32 £300 -6.10% 3
Tyne and Wear -1 31 £253 -10.46% 2
Wiltshire +21 30 £388 -3.12% 4
Newcastle upon Tyne -3 29 £253 -10.46% 1
Oxfordshire +8 26 £450 - 5
Cheshire -8 26 £425 -14.14% 8
Slough +19 24 £340 -17.57% 5
Hertfordshire +3 24 £450 +37.40% 4
Northampton +19 22 £350 +69.69% 3

Service Management
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1805 (66.00%) ITIL
2 652 (23.84%) ITSM
3 593 (21.68%) Finance
4 533 (19.49%) Service Delivery
5 508 (18.57%) Microsoft
6 468 (17.11%) Security Cleared
7 441 (16.12%) Windows
8 433 (15.83%) Project Management
9 368 (13.46%) Change Management
10 347 (12.69%) SC Cleared
11 340 (12.43%) MS Office
11 340 (12.43%) SLA
12 298 (10.90%) MS Excel
13 284 (10.38%) PRINCE2
13 284 (10.38%) Incident Management
13 284 (10.38%) Analytical Skills
14 267 (9.76%) Degree
15 259 (9.47%) HP
16 249 (9.10%) Problem Management
17 241 (8.81%) SQL
18 238 (8.70%) Active Directory
19 227 (8.30%) Management Information System
20 225 (8.23%) Stakeholder Management
21 218 (7.97%) Cisco
22 212 (7.75%) ITIL Certification
23 188 (6.87%) Telecoms
23 188 (6.87%) UNIX
24 187 (6.84%) Agile Software Development
25 175 (6.40%) VMware
26 172 (6.29%) Citrix

Service Management
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 110 (4.02%) SharePoint
2 87 (3.18%) MS Exchange
3 48 (1.76%) IBM Notes
4 46 (1.68%) IIS
5 44 (1.61%) CMS
6 41 (1.50%) WebLogic
7 29 (1.06%) Apache
8 26 (0.95%) Tomcat
9 22 (0.80%) Blackberry Enterprise Server
10 19 (0.69%) Lync
10 19 (0.69%) WebSphere
11 14 (0.51%) OpenStack
12 10 (0.37%) Exchange Server 2003
12 10 (0.37%) JBoss
12 10 (0.37%) Exchange Server 2010
13 9 (0.33%) Oracle Workflow
13 9 (0.33%) GroupWise
14 8 (0.29%) AquaLogic
14 8 (0.29%) Office Communications Server
15 7 (0.26%) nginx
Applications
1 340 (12.43%) MS Office
2 298 (10.90%) MS Excel
3 76 (2.78%) MS PowerPoint
4 74 (2.71%) MS Visio
5 53 (1.94%) MS Project
6 18 (0.66%) Spreadsheet
7 3 (0.11%) Photoshop
7 3 (0.11%) Acrobat
8 1 (0.037%) PowerPivot
8 1 (0.037%) S-PLUS
8 1 (0.037%) SPSS
8 1 (0.037%) InfoPath
Business Applications
1 116 (4.24%) Remedy ITSM
2 26 (0.95%) RMDS
3 22 (0.80%) Dynamics CRM
4 12 (0.44%) assyst
4 12 (0.44%) WebTrends
5 9 (0.33%) Adobe Campaign
6 8 (0.29%) SAP Oil and Gas
7 7 (0.26%) SAP SM
8 6 (0.22%) Cerner Millennium
9 5 (0.18%) SAP FI/CO
9 5 (0.18%) SAP FI
9 5 (0.18%) Dynamics AX
9 5 (0.18%) SAP Retail
9 5 (0.18%) SAP CO
10 4 (0.15%) CA PPM
10 4 (0.15%) Primavera
10 4 (0.15%) Maximo
10 4 (0.15%) SAP BPC
11 3 (0.11%) Oracle EBS R12
11 3 (0.11%) Oracle BPM
Cloud Services
1 38 (1.39%) Amazon AWS
2 35 (1.28%) SaaS
3 19 (0.69%) Microsoft Azure
4 17 (0.62%) PaaS
4 17 (0.62%) IaaS
5 14 (0.51%) Office 365
6 13 (0.48%) Cloud Computing
7 12 (0.44%) Google Apps
8 10 (0.37%) Adobe Analytics
9 9 (0.33%) Google Analytics
10 7 (0.26%) Amazon EC2
10 7 (0.26%) Amazon S3
10 7 (0.26%) AWS CloudFormation
10 7 (0.26%) Virtual Private Cloud
10 7 (0.26%) Route 53
11 2 (0.073%) Yammer
12 1 (0.037%) Force.com
12 1 (0.037%) SuccessFactors
Communications & Networking
1 164 (6.00%) Firewall
2 139 (5.08%) WAN
3 130 (4.75%) LAN
4 120 (4.39%) DNS
5 93 (3.40%) SAN
6 86 (3.14%) TCP/IP
7 84 (3.07%) Network Security
7 84 (3.07%) LDAP
8 77 (2.82%) VPN
9 76 (2.78%) DHCP
10 56 (2.05%) SSL
11 54 (1.97%) MPLS
11 54 (1.97%) Internet
12 49 (1.79%) F5 BIG-IP GTM
13 47 (1.72%) F5 BIG-IP LTM
14 42 (1.54%) Wireless
15 41 (1.50%) Cisco IOS
15 41 (1.50%) Cisco ASA
16 36 (1.32%) VoIP
17 33 (1.21%) Multicast
Database & Business Intelligence
1 77 (2.82%) SQL Server
2 71 (2.60%) Oracle Database
3 49 (1.79%) Relational Database
4 28 (1.02%) Data Warehouse
5 25 (0.91%) RDBMS
6 24 (0.88%) Oracle Reports
7 21 (0.77%) MySQL
8 18 (0.66%) MongoDB
9 17 (0.62%) Crystal Reports
10 15 (0.55%) Big Data
11 14 (0.51%) Oracle Database 11g
11 14 (0.51%) NoSQL
12 13 (0.48%) Oracle Database 10g
12 13 (0.48%) SQL Server Integration Services
12 13 (0.48%) SQL Server Reporting Services
13 12 (0.44%) MS Access
13 12 (0.44%) Redis
14 11 (0.40%) Oracle BI EE
14 11 (0.40%) SQL Server Analysis Services
15 9 (0.33%) Couchbase
Development Applications
1 31 (1.13%) JIRA
2 25 (0.91%) Ant
3 23 (0.84%) Subversion
4 21 (0.77%) Git (software)
4 21 (0.77%) ClearCase
5 17 (0.62%) Eclipse
6 15 (0.55%) Team Foundation Server
6 15 (0.55%) Jenkins
6 15 (0.55%) Toad
7 13 (0.48%) JUnit
8 12 (0.44%) Artifactory
9 9 (0.33%) ClearQuest
9 9 (0.33%) Visual Studio
10 8 (0.29%) Maven
10 8 (0.29%) Oracle APEX
11 6 (0.22%) Atlassian Bamboo
11 6 (0.22%) Oracle Forms
11 6 (0.22%) FishEye
12 3 (0.11%) MSI
12 3 (0.11%) AdminStudio
General
1 593 (21.68%) Finance
2 188 (6.87%) Telecoms
3 127 (4.64%) Banking
4 55 (2.01%) Legal
5 52 (1.90%) Marketing
6 42 (1.54%) Retail
7 38 (1.39%) Law
8 37 (1.35%) Investment Banking
9 32 (1.17%) Publishing
10 28 (1.02%) Front Office
11 27 (0.99%) Billing
12 22 (0.80%) Manufacturing
13 21 (0.77%) Back Office
13 21 (0.77%) Financial Institution
14 17 (0.62%) Local Government
15 16 (0.59%) Electronics
16 14 (0.51%) Pharmaceutical
17 12 (0.44%) Spanish Language
18 10 (0.37%) Advertising
19 9 (0.33%) Games
Job Titles
1 547 (20.00%) Analyst
2 384 (14.04%) Service Manager
3 225 (8.23%) Service Analyst
4 213 (7.79%) Architect
4 213 (7.79%) Project Manager
5 198 (7.24%) Consultant
6 134 (4.90%) Delivery Manager
7 130 (4.75%) Service Desk Analyst
8 111 (4.06%) Services Delivery Manager
8 111 (4.06%) Developer
9 106 (3.88%) Support Analyst
10 99 (3.62%) Incident Manager
11 92 (3.36%) Transition Manager
12 89 (3.25%) Business Analyst
13 71 (2.60%) Service Transition Manager
14 63 (2.30%) Support Engineer
15 59 (2.16%) Network Engineer
16 58 (2.12%) Infrastructure Manager
17 52 (1.90%) Applications Support
17 52 (1.90%) IT Services Manager
Libraries, Frameworks & Software Standards
1 123 (4.50%) XML
2 121 (4.42%) Web Services
3 104 (3.80%) HTML
4 71 (2.60%) CSS
5 60 (2.19%) SOAP
6 48 (1.76%) Middleware
7 45 (1.65%) .NET
8 37 (1.35%) J2EE
9 25 (0.91%) Ajax
10 23 (0.84%) Rendezvous
10 23 (0.84%) FIX Protocol
11 19 (0.69%) HTML5
12 16 (0.59%) REST
13 15 (0.55%) Servlets
14 14 (0.51%) Struts
14 14 (0.51%) JSP
14 14 (0.51%) COM
14 14 (0.51%) Hibernate
15 13 (0.48%) ASP.NET
15 13 (0.48%) .NET Framework
Miscellaneous
1 284 (10.38%) Analytical Skills
2 227 (8.30%) Management Information System
3 160 (5.85%) Data Centre
4 130 (4.75%) CMDB
5 76 (2.78%) NHS
6 74 (2.71%) Computer Science
7 53 (1.94%) Clustering
8 43 (1.57%) Blackberry
9 42 (1.54%) Distributed Denial-of-Service
10 32 (1.17%) Replication
11 26 (0.95%) Fat Client
11 26 (0.95%) Thin Client
12 25 (0.91%) Private Cloud
12 25 (0.91%) Statistics
13 21 (0.77%) Performance Metrics
13 21 (0.77%) PMI
13 21 (0.77%) Cryptography
14 18 (0.66%) DTV
15 16 (0.59%) Economics
15 16 (0.59%) Smart Meter
Operating Systems
1 441 (16.12%) Windows
2 188 (6.87%) UNIX
3 171 (6.25%) Linux
4 131 (4.79%) Windows 7
5 107 (3.91%) Windows Server 2008
6 98 (3.58%) Windows Server 2003
7 65 (2.38%) Windows XP
8 50 (1.83%) Solaris
9 45 (1.65%) Red Hat Enterprise Linux
10 33 (1.21%) Ubuntu
11 32 (1.17%) CentOS
12 31 (1.13%) Android
13 30 (1.10%) Windows 8
14 26 (0.95%) AIX
15 25 (0.91%) Apple iOS
16 23 (0.84%) Windows Server 2012
17 11 (0.40%) Oracle Linux
18 10 (0.37%) Mac OS
19 9 (0.33%) SUSE
19 9 (0.33%) HPUX
Processes & Methodologies
1 1805 (66.00%) ITIL
2 652 (23.84%) ITSM
3 533 (19.49%) Service Delivery
4 433 (15.83%) Project Management
5 368 (13.46%) Change Management
6 284 (10.38%) PRINCE2
6 284 (10.38%) Incident Management
7 249 (9.10%) Problem Management
8 225 (8.23%) Stakeholder Management
9 187 (6.84%) Agile Software Development
10 154 (5.63%) Configuration Management
11 152 (5.56%) ITIL V3
12 136 (4.97%) Continuous Improvement
13 125 (4.57%) Release Management
13 125 (4.57%) Workflow
14 108 (3.95%) Migration
15 100 (3.66%) Programme Management
16 99 (3.62%) Risk Management
17 96 (3.51%) Disaster Recovery
18 93 (3.40%) Business Analysis
Programming Languages
1 241 (8.81%) SQL
2 119 (4.35%) Java
3 64 (2.34%) JavaScript
4 50 (1.83%) PowerShell
5 44 (1.61%) C
6 38 (1.39%) Perl
7 37 (1.35%) PL/SQL
8 35 (1.28%) Python
9 26 (0.95%) Shell Script
10 22 (0.80%) VBScript
11 21 (0.77%) PHP
12 18 (0.66%) Ruby
13 16 (0.59%) WebLogic Scripting Tool
14 15 (0.55%) Bash Shell
14 15 (0.55%) T-SQL
15 14 (0.51%) VB.NET
15 14 (0.51%) C#
16 13 (0.48%) VB
17 10 (0.37%) Korn
17 10 (0.37%) VBA
Qualifications
1 468 (17.11%) Security Cleared
2 347 (12.69%) SC Cleared
3 267 (9.76%) Degree
4 212 (7.75%) ITIL Certification
5 90 (3.29%) Microsoft Certification
6 84 (3.07%) ITIL Foundation Certificate
7 83 (3.03%) DV Cleared
8 66 (2.41%) Cisco Certification
9 51 (1.86%) PMI Certification
10 47 (1.72%) MCSE
11 44 (1.61%) MCP
12 42 (1.54%) PRINCE2 Practitioner
13 38 (1.39%) MCITP
14 36 (1.32%) PMP
15 35 (1.28%) CISSP
15 35 (1.28%) CCNA
16 33 (1.21%) CCNP
17 32 (1.17%) MCTS
18 24 (0.88%) ISEB
19 20 (0.73%) APMP
Quality Assurance & Compliance
1 340 (12.43%) SLA
2 99 (3.62%) QA
3 44 (1.61%) ISO/IEC 27001
4 41 (1.50%) COBIT
5 33 (1.21%) ISO 9001
6 21 (0.77%) Sarbanes-Oxley
7 17 (0.62%) PCI DSS
8 15 (0.55%) JSP 440
9 11 (0.40%) ISO/IEC 20000
10 6 (0.22%) BS15000
11 5 (0.18%) PMBOK
12 4 (0.15%) P3O
13 3 (0.11%) ISO 9000
14 2 (0.073%) HL7
14 2 (0.073%) ISO 14001
14 2 (0.073%) GPG13
15 1 (0.037%) BS25999
15 1 (0.037%) Data Quality
15 1 (0.037%) ISO 8583
System Software
1 238 (8.70%) Active Directory
2 118 (4.31%) VMware Infrastructure
3 73 (2.67%) Hyper-V
4 27 (0.99%) vSphere
5 24 (0.88%) VMware ESXi
6 22 (0.80%) Microsoft App-V
7 21 (0.77%) NFS
8 13 (0.48%) NLBS
9 12 (0.44%) XenApp
10 11 (0.40%) vCloud
11 9 (0.33%) Xen
12 8 (0.29%) Veritas Cluster Server
13 7 (0.26%) VMware Server
14 6 (0.22%) Firmware
14 6 (0.22%) XenDesktop
15 4 (0.15%) Citrix Presentation Server
15 4 (0.15%) Terminal Services
15 4 (0.15%) VMware Workstation
15 4 (0.15%) XenServer
16 3 (0.11%) Tivoli Directory Server
Systems Management
1 48 (1.76%) SCCM
2 40 (1.46%) OVSD
3 38 (1.39%) OpenView
4 36 (1.32%) SCOM
5 22 (0.80%) Puppet
6 20 (0.73%) Backup Exec
7 19 (0.69%) HP UCMDB
7 19 (0.69%) NetBackup
8 18 (0.66%) Systems Management Server (SMS)
8 18 (0.66%) WhatsUp Gold
9 17 (0.62%) Opscode Chef
10 16 (0.59%) WSUS
11 15 (0.55%) HP SiteScope
11 15 (0.55%) Nagios
12 12 (0.44%) HP Quality Center
12 12 (0.44%) AirWatch
13 11 (0.40%) RANCID
14 10 (0.37%) BladeLogic
15 9 (0.33%) HP Operations Orchestration
16 8 (0.29%) WMI
Vendors
1 508 (18.57%) Microsoft
2 259 (9.47%) HP
3 218 (7.97%) Cisco
4 175 (6.40%) VMware
5 172 (6.29%) Citrix
6 171 (6.25%) Remedy
7 162 (5.92%) Oracle
8 150 (5.48%) BMC
9 111 (4.06%) ServiceNow
10 81 (2.96%) Juniper
11 78 (2.85%) SAP
12 77 (2.82%) F5
13 71 (2.60%) CheckPoint
14 57 (2.08%) Red Hat
15 52 (1.90%) McAfee
15 52 (1.90%) CA
16 50 (1.83%) Lotus
17 45 (1.65%) NetApp
18 43 (1.57%) SolarWinds
19 36 (1.32%) TippingPoint
London
Clement May
Rate: Market Rate
Posted: 2 hours ago
London
Eaglecliff
Rate: Up to £400 per day
Posted: 2 hours ago
London
ARC IT Recruitment Ltd
Rate: £55000 Per Annum + Bonus and Benefits
Posted: 3 hours ago
Berkshire
Connectus
Rate: £550 per day
Posted: 5 hours ago
Chelmsford, Essex
Coal IT Services
Rate: £375 per day
Posted: 7 hours ago
Windsor, Berkshire
Lorien Resourcing
Rate: Market Rate
Posted: 7 hours ago
City, London
JM
Rate: £550 - £650 per day
Posted: 8 hours ago
London
Montash
Rate: £250 - £280 per day + Negotiable
Posted: 8 hours ago
Buckinghamshire
Michael Bailey Associates
Rate: Market Rates
Posted: 8 hours ago
City, London
Experis Ltd
Rate: £400.00 - £600.00 per day
Posted: 8 hours ago
City, London
TEKsystems
Rate: £450 - £550 per day
Posted: 10 hours ago
London
Lorien Resourcing
Posted: 23 hours ago
Manchester, Lancashire
Spring Technology
Rate: £300.00 - £350 per day
Posted: 23 hours ago
Berkshire
Connectus
Rate: £550 per day
Posted: Yesterday
Leeds, West Yorkshire
Head Resourcing
Rate: £300 - £340 per day
Posted: Yesterday
Cheltenham, Gloucestershire
Experis Ltd
Posted: Yesterday
Knutsford, Cheshire
Capita Resourcing - IT Resourcing
Posted: Yesterday
Chessington, Surrey
ReThink Recruitment
Posted: Yesterday
Manchester, Lancashire
Networking People
Posted: Yesterday
Stirlingshire
Harvey Nash plc
Rate: £450 - £500 per day
Posted: 2 days ago