The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 83 82 84
Rank change year-on-year
-1 +2
Contract jobs citing Service Management 1443 1409 1211
As % of all contract IT jobs located in the UK 2.68% 2.56% 2.28%
As % of the Processes & Methodologies category 3.26% 3.21% 2.92%
Number of daily rates quoted 935 814 750
Median daily rate £425 £400 £375
Median daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £224 £225 £205
10% offered a daily rate of more than £575 £530 £525
UK excluding London median daily rate £406 £375 £350
% change year-on-year
+8.14% +7.14%
Number of hourly rates quoted 40 50 29
Median hourly rate £14.50 £13.35 £16.25
Median hourly rate % change year-on-year
+8.61% -17.84%
90% offered a hourly rate of more than £12.45 £10.50 £10.60
10% offered a hourly rate of more than £37.75 £25.45 £25.00
UK excluding London median hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44266 43889 41524
As % of all contract IT jobs located in the UK 82.20% 79.61% 78.32%
Number of daily rates quoted 29403 28274 26032
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £570
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1047 1173 1204
Median hourly rate £28.00 £29.00 £27.50
Median hourly rate % change year-on-year
-3.44% +5.45%
90% offered a hourly rate of more than £13.00 £12.36 £13.00
10% offered a hourly rate of more than £47.76 £50.00 £47.50
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 28 June 2016.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 28 June 2016.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 1308 £425 +6.25% 260
London +3 496 £463 +6.01% 89
South East -1 305 £406 +1.38% 50
North West +23 122 £450 +24.13% 22
Hampshire +38 109 £424 +12.75% 11
West Midlands +2 107 £370 +18.40% 28
Scotland +8 100 £425 +21.42% 13
Yorkshire -12 93 £425 +21.42% 27
Berkshire -7 91 £391 +4.33% 14
West Yorkshire -20 69 £423 +25.18% 20
City of London -13 60 £500 +11.11% 16
South West +6 54 £388 -3.12% 20
North East -52 48 £300 +18.81% 9
Edinburgh +8 46 £450 +20.80% 7
Manchester -8 45 £475 +46.15% 12
East of England -21 44 £375 -9.09% 4
Tyne and Wear -54 43 £290 +16.00% 8
Buckinghamshire -3 41 £409 +36.25% 7
Newcastle upon Tyne -55 40 £300 +17.64% 7
East Midlands +3 35 £339 -15.37% 11
Leeds -40 35 £350 +8.52% 9
Birmingham +14 34 £428 +22.14% 5
Milton Keynes +2 34 £410 +36.66% 4
Lancashire +23 33 £408 +16.42% 3
Cheshire +14 32 £475 +18.75% 3
Reading -4 32 £375 -6.25% 4
Surrey -8 30 £358 -24.73% 12
Warrington +9 24 £475 -
Cambridgeshire +25 23 £575 +32.94% 2
Shropshire -24 23 £370 +18.40%

Service Management
Top 30 Related IT Skills

For the 6 months to 28 June 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1690 (60.34%) ITIL
2 670 (23.92%) ITSM
3 638 (22.78%) Finance
4 501 (17.89%) Windows
5 497 (17.74%) Microsoft
6 496 (17.71%) Security Cleared
7 484 (17.28%) Service Delivery
8 435 (15.53%) Project Management
9 359 (12.82%) Agile Software Development
10 333 (11.89%) SC Cleared
11 331 (11.82%) ITIL V3
12 326 (11.64%) Change Management
13 300 (10.71%) ServiceNow
14 294 (10.50%) Stakeholder Management
15 281 (10.03%) SLA
16 268 (9.57%) Active Directory
17 264 (9.43%) MS Office
18 263 (9.39%) MS Excel
19 258 (9.21%) Problem Management
20 257 (9.18%) Incident Management
21 255 (9.10%) Configuration Management
22 247 (8.82%) ITIL Certification
23 243 (8.68%) Linux
24 236 (8.43%) PRINCE2
25 230 (8.21%) Analytical Skills
26 229 (8.18%) SQL
26 229 (8.18%) Management Information System
27 208 (7.43%) Unix
28 195 (6.96%) Data Centre
29 187 (6.68%) VMware

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (3.75%) SharePoint
2 67 (2.39%) MS Exchange
3 65 (2.32%) CMS
4 50 (1.79%) OpenStack
5 46 (1.64%) Skype for Business
6 38 (1.36%) WebLogic
7 35 (1.25%) WebSphere
8 33 (1.18%) IIS
9 28 (1.00%) Exchange Server 2010
10 24 (0.86%) Blackberry Enterprise Server
11 19 (0.68%) Apache
12 15 (0.54%) Exchange Server 2003
12 15 (0.54%) IBM Notes
13 12 (0.43%) Elasticsearch
13 12 (0.43%) Exchange Server 2013
14 11 (0.39%) BizTalk Server
14 11 (0.39%) Confluence
15 10 (0.36%) JBoss
16 9 (0.32%) CICS
17 7 (0.25%) Tomcat
Applications
1 264 (9.43%) MS Office
2 263 (9.39%) MS Excel
3 77 (2.75%) MS PowerPoint
4 49 (1.75%) MS Visio
5 39 (1.39%) MS Project
6 9 (0.32%) Spreadsheet
7 7 (0.25%) Adobe Creative Suite
7 7 (0.25%) AutoCAD
8 5 (0.18%) SPSS
9 3 (0.11%) Adobe After Effects
9 3 (0.11%) Adobe Premiere
9 3 (0.11%) Final Cut Pro
9 3 (0.11%) HipChat
9 3 (0.11%) S-PLUS
10 2 (0.071%) Open Workbench
11 1 (0.036%) Photoshop
Business Applications
1 96 (3.43%) Remedy ITSM
2 23 (0.82%) SAP ERP
3 17 (0.61%) SAP CRM
4 16 (0.57%) Dynamics CRM
5 10 (0.36%) SAP Oil and Gas
6 9 (0.32%) Unit4 Business World
7 7 (0.25%) Oracle EBS
8 6 (0.21%) Oracle Applications
9 5 (0.18%) SAP SM
10 4 (0.14%) assyst
11 3 (0.11%) BASE24
11 3 (0.11%) Dynamics AX
11 3 (0.11%) Faxination
11 3 (0.11%) Oracle Payables
11 3 (0.11%) Oracle Receivables
12 2 (0.071%) Dynamics GP
12 2 (0.071%) Maximo
12 2 (0.071%) Oracle EBS R12
12 2 (0.071%) SAP SD
13 1 (0.036%) SAP PLM
Cloud Services
1 91 (3.25%) Microsoft Azure
2 62 (2.21%) SaaS
3 54 (1.93%) Amazon AWS
4 52 (1.86%) Cloud Computing
5 50 (1.79%) Office 365
5 50 (1.79%) PaaS
6 41 (1.46%) IaaS
7 17 (0.61%) Azure Active Directory
8 6 (0.21%) Google Apps
9 4 (0.14%) Amazon CloudWatch
9 4 (0.14%) Boomi
9 4 (0.14%) Mimecast
10 3 (0.11%) AWS Elastic Beanstalk
10 3 (0.11%) AWS OpsWorks
10 3 (0.11%) Google Cloud Platform
11 1 (0.036%) IBM PureFlex
11 1 (0.036%) Trello
11 1 (0.036%) Yammer
Communications & Networking
1 151 (5.39%) LAN
2 134 (4.78%) WAN
3 115 (4.11%) Firewall
4 85 (3.03%) VPN
5 81 (2.89%) DNS
6 77 (2.75%) SAN
7 71 (2.53%) TCP/IP
8 68 (2.43%) Internet
9 63 (2.25%) Network Security
10 38 (1.36%) Wireless
11 32 (1.14%) DHCP
11 32 (1.14%) SSL
12 31 (1.11%) Wi-Fi
13 28 (1.00%) VoIP
14 23 (0.82%) LDAP
15 21 (0.75%) Cisco ASA
15 21 (0.75%) Ethernet
16 19 (0.68%) 3G
17 18 (0.64%) Intranet
18 17 (0.61%) HTTP
Database & Business Intelligence
1 106 (3.78%) SQL Server
2 32 (1.14%) Oracle Database
3 31 (1.11%) BusinessObjects
4 30 (1.07%) Data Warehouse
5 29 (1.04%) Relational Database
6 25 (0.89%) DB2
7 19 (0.68%) Azure SQL Database
7 19 (0.68%) Oracle OWB
8 16 (0.57%) Oracle Reports
8 16 (0.57%) RDBMS
9 13 (0.46%) SQL Server Reporting Services
10 12 (0.43%) MongoDB
10 12 (0.43%) QlikView
10 12 (0.43%) SAP Data Services
10 12 (0.43%) SQL Server 2008
10 12 (0.43%) SQL Server Integration Services
11 10 (0.36%) Data Mining
12 9 (0.32%) SQL Server 2012
13 8 (0.29%) Crystal Reports
14 7 (0.25%) MySQL
Development Applications
1 78 (2.78%) JIRA
2 56 (2.00%) Git (software)
3 55 (1.96%) Jenkins
4 31 (1.11%) Ant
5 30 (1.07%) Maven
6 29 (1.04%) Subversion
7 28 (1.00%) Vagrant
8 23 (0.82%) Hudson
9 20 (0.71%) JUnit
10 16 (0.57%) Visual Studio
11 15 (0.54%) Oracle Forms
12 14 (0.50%) Team Foundation Server
13 13 (0.46%) ClearQuest
14 12 (0.43%) Eclipse
14 12 (0.43%) Toad
15 10 (0.36%) Artifactory
15 10 (0.36%) ClearCase
15 10 (0.36%) MSI
16 9 (0.32%) LoadRunner
16 9 (0.32%) Octopus Deploy
General
1 638 (22.78%) Finance
2 170 (6.07%) Telecoms
3 155 (5.53%) Banking
4 78 (2.78%) Legal
5 64 (2.28%) Retail
6 54 (1.93%) Marketing
7 44 (1.57%) Law
8 36 (1.29%) Financial Institution
9 35 (1.25%) Front Office
10 34 (1.21%) Billing
11 29 (1.04%) Pharmaceutical
12 28 (1.00%) Back Office
12 28 (1.00%) Manufacturing
13 24 (0.86%) Military
14 23 (0.82%) Publishing
15 21 (0.75%) Advertising
16 20 (0.71%) Investment Banking
17 19 (0.68%) Electronics
18 17 (0.61%) Local Government
19 13 (0.46%) German Language
Job Titles
1 539 (19.24%) Analyst
2 353 (12.60%) Service Manager
3 251 (8.96%) Architect
4 191 (6.82%) Consultant
5 187 (6.68%) Service Analyst
6 170 (6.07%) Project Manager
7 165 (5.89%) Developer
8 144 (5.14%) Delivery Manager
9 120 (4.28%) Business Analyst
10 107 (3.82%) ITIL Manager
11 103 (3.68%) Services Delivery Manager
12 102 (3.64%) IT Manager
13 92 (3.28%) Service Desk Analyst
14 87 (3.11%) Support Analyst
15 79 (2.82%) Service Architect
16 73 (2.61%) Administrator
16 73 (2.61%) Transition Manager
17 61 (2.18%) Service Transition Manager
18 60 (2.14%) IT Analyst
18 60 (2.14%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 116 (4.14%) Web Services
2 109 (3.89%) XML
3 93 (3.32%) HTML
4 64 (2.28%) CSS
5 60 (2.14%) Middleware
6 49 (1.75%) .NET
7 40 (1.43%) ELK Stack
8 38 (1.36%) J2EE
9 28 (1.00%) Sensu
10 26 (0.93%) Servlets
11 23 (0.82%) JSP
12 21 (0.75%) Ajax
13 20 (0.71%) Hibernate
13 20 (0.71%) REST
14 19 (0.68%) Regular Expression
15 18 (0.64%) Spring
16 17 (0.61%) RabbitMQ
17 16 (0.57%) Struts
18 15 (0.54%) ASP.NET
18 15 (0.54%) SOAP
Miscellaneous
1 230 (8.21%) Analytical Skills
2 229 (8.18%) Management Information System
3 195 (6.96%) Data Centre
4 105 (3.75%) CMDB
5 92 (3.28%) Mainframe
6 50 (1.79%) Computer Science
7 40 (1.43%) Virtual Team
8 39 (1.39%) Blackberry
9 33 (1.18%) Clustering
10 25 (0.89%) Enterprise Software
10 25 (0.89%) PMI
11 24 (0.86%) Mobile App
12 22 (0.79%) Fat Client
12 22 (0.79%) Thin Client
13 19 (0.68%) HACMP
13 19 (0.68%) Hedge funds
14 18 (0.64%) NHS
14 18 (0.64%) Statistics
14 18 (0.64%) User Experience
15 17 (0.61%) Replication
Operating Systems
1 501 (17.89%) Windows
2 243 (8.68%) Linux
3 208 (7.43%) Unix
4 134 (4.78%) Windows Server
5 126 (4.50%) Windows 7
6 112 (4.00%) Windows Server 2008
7 101 (3.61%) AIX
8 79 (2.82%) Solaris
9 72 (2.57%) Windows Server 2012
10 71 (2.53%) Windows Server 2003
11 70 (2.50%) Red Hat Enterprise Linux
12 62 (2.21%) Windows XP
13 32 (1.14%) Windows 10
14 29 (1.04%) CentOS
14 29 (1.04%) zOS
15 28 (1.00%) Apple iOS
16 25 (0.89%) Windows 8
17 19 (0.68%) HPUX
18 16 (0.57%) Ubuntu
18 16 (0.57%) VMS
Processes & Methodologies
1 1690 (60.34%) ITIL
2 670 (23.92%) ITSM
3 484 (17.28%) Service Delivery
4 435 (15.53%) Project Management
5 359 (12.82%) Agile Software Development
6 331 (11.82%) ITIL V3
7 326 (11.64%) Change Management
8 294 (10.50%) Stakeholder Management
9 258 (9.21%) Problem Management
10 257 (9.18%) Incident Management
11 255 (9.10%) Configuration Management
12 236 (8.43%) PRINCE2
13 156 (5.57%) Service Design
14 148 (5.28%) Continuous Improvement
15 135 (4.82%) Migration
16 114 (4.07%) Validation
17 113 (4.03%) DevOps
18 111 (3.96%) Release Management
19 97 (3.46%) SDLC
20 96 (3.43%) CRM
Programming Languages
1 229 (8.18%) SQL
2 112 (4.00%) PowerShell
3 102 (3.64%) JavaScript
4 99 (3.53%) Java
5 86 (3.07%) Perl
6 72 (2.57%) Shell Script
7 66 (2.36%) Ruby
8 41 (1.46%) Python
9 40 (1.43%) C
10 35 (1.25%) VBScript
11 28 (1.00%) C#
12 24 (0.86%) PL/SQL
13 23 (0.82%) Korn
14 21 (0.75%) C++
15 18 (0.64%) T-SQL
16 16 (0.57%) Bourne shell
17 13 (0.46%) PHP
17 13 (0.46%) VB
18 12 (0.43%) Bash Shell
19 10 (0.36%) COBOL
Qualifications
1 496 (17.71%) Security Cleared
2 333 (11.89%) SC Cleared
3 247 (8.82%) ITIL Certification
4 183 (6.53%) Degree
5 93 (3.32%) DV Cleared
6 82 (2.93%) Microsoft Certification
7 55 (1.96%) PMI Certification
8 51 (1.82%) ITIL Foundation Certificate
9 43 (1.54%) Cisco Certification
10 41 (1.46%) MCP
11 36 (1.29%) PRINCE2 Certification
12 34 (1.21%) BPSS Clearance
12 34 (1.21%) PMP
13 31 (1.11%) MCSE
14 30 (1.07%) MCITP
15 29 (1.04%) MCTS
16 28 (1.00%) ISEB
17 18 (0.64%) CCNA
17 18 (0.64%) CISSP
18 16 (0.57%) CCNP
Quality Assurance & Compliance
1 281 (10.03%) SLA
2 52 (1.86%) QA
3 48 (1.71%) Sarbanes-Oxley
4 35 (1.25%) Disclosure Scotland
5 33 (1.18%) ISO 9001
6 30 (1.07%) COBIT
7 24 (0.86%) ISO/IEC 27001
8 11 (0.39%) PCI DSS
9 9 (0.32%) Data Quality
9 9 (0.32%) ISO/IEC 20000
10 7 (0.25%) JSP 440
11 6 (0.21%) PMBOK
12 4 (0.14%) RMADS
13 2 (0.071%) COSO
13 2 (0.071%) ISO 14001
14 1 (0.036%) HMG Infosec
14 1 (0.036%) MiFID
14 1 (0.036%) Solvency II
14 1 (0.036%) TickIT
14 1 (0.036%) Val IT
System Software
1 268 (9.57%) Active Directory
2 133 (4.75%) VMware Infrastructure
3 48 (1.71%) vSphere
4 46 (1.64%) RACF
5 44 (1.57%) ACF2
6 34 (1.21%) Virtual Machines
7 32 (1.14%) Hyper-V
8 26 (0.93%) Docker
9 24 (0.86%) XenApp
10 20 (0.71%) VMware ESXi
10 20 (0.71%) XenDesktop
11 19 (0.68%) GPFS
11 19 (0.68%) NFS
12 17 (0.61%) Microsoft App-V
13 13 (0.46%) BitLocker
14 10 (0.36%) StorNext
14 10 (0.36%) Terminal Server
14 10 (0.36%) Terminal Services
15 9 (0.32%) Veritas Volume Manager
15 9 (0.32%) Xsan
Systems Management
1 99 (3.53%) Puppet
2 91 (3.25%) SCCM
3 79 (2.82%) zSecure
4 75 (2.68%) SCOM
5 44 (1.57%) Ansible
6 39 (1.39%) Opscode Chef
7 28 (1.00%) Graphite
7 28 (1.00%) Uchiwa
8 27 (0.96%) Tivoli
9 26 (0.93%) Packer
10 23 (0.82%) Tivoli Storage Manager
11 21 (0.75%) WSUS
12 19 (0.68%) Netcool
13 16 (0.57%) OVSD
13 16 (0.57%) ZABBIX
14 15 (0.54%) Terraform
15 14 (0.50%) McAfee ePO
15 14 (0.50%) NetBackup
15 14 (0.50%) OpenView Configuration Management
16 13 (0.46%) Nagios
Vendors
1 497 (17.74%) Microsoft
2 300 (10.71%) ServiceNow
3 187 (6.68%) VMware
4 186 (6.64%) HP
5 163 (5.82%) Cisco
5 163 (5.82%) Oracle
6 151 (5.39%) Remedy
7 117 (4.18%) IBM
8 106 (3.78%) SAP
9 105 (3.75%) Citrix
10 100 (3.57%) BMC
10 100 (3.57%) Red Hat
11 73 (2.61%) CA
12 44 (1.57%) LANDesk
13 41 (1.46%) Google
14 39 (1.39%) Apple
15 37 (1.32%) CheckPoint
16 35 (1.25%) NetApp
17 34 (1.21%) MuleSoft
18 32 (1.14%) Symantec
Camberley, Surrey
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