The first table below looks at the demand for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 72 109 100
Rank change year-on-year
+37 -9
Contract jobs citing Service Management 1210 926 1082
As % of all contract IT jobs located in the UK 2.29% 1.85% 1.89%
As % of the Processes & Methodologies category 3.10% 2.54% 2.69%
Number of daily rates quoted 735 490 548
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £388 £400
Average daily rate % change year-on-year
-3.22% -3.12%
90% offered a daily rate of more than £201 £206 £229
10% offered a daily rate of more than £525 £514 £542
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 27 39 39
Average hourly rate £16.00 £15.50 £16.00
Average hourly rate % change year-on-year
+3.22% -3.12%
90% offered a hourly rate of more than £10.45 £11.80 £10.06
10% offered a hourly rate of more than £21.92 £64.00 £28.00
UK excluding London average hourly rate £15.25 £14.00 £16.00
% change year-on-year
+8.92% -12.50%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39059 36470 40170
As % of all contract IT jobs located in the UK 74.06% 72.82% 70.27%
Number of daily rates quoted 24278 21979 22955
Average daily rate £400 £410 £400
Average daily rate % change year-on-year
-2.43% +2.50%
90% offered a daily rate of more than £275 £273 £270
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1165 1063 1399
Average hourly rate £25.00 £30.00 £30.00
Average hourly rate % change year-on-year
-16.66% -
90% offered a hourly rate of more than £12.50 £12.84 £13.00
10% offered a hourly rate of more than £47.50 £46.30 £45.00
UK excluding London average hourly rate £26.98 £31.00 £30.00
% change year-on-year
-12.98% +3.33%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 10 July 2014.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 10 July 2014.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 1117 £375 -3.22% 257
London +19 440 £400 - 92
South East +12 276 £375 +10.29% 68
Yorkshire +54 114 £255 +13.33% 34
West Yorkshire +54 95 £255 -34.19% 29
Leeds +49 88 £255 -16.80% 21
City of London +8 85 £375 -1.63% 29
Hampshire +19 75 £360 +6.66% 23
Berkshire +11 75 £425 +25.92% 13
East of England +13 65 £390 +0.64% 18
North West -4 65 £290 -14.07% 10
South West -17 58 £350 -12.50% 11
Buckinghamshire -12 50 £350 +7.69% 6
West Midlands +15 48 £360 +10.76% 10
Surrey +20 39 £351 -6.53% 16
Milton Keynes -6 39 £350 - 4
Scotland -5 32 £280 -23.91% 5
Cheshire -5 31 £300 -11.11% 3
Reading -1 28 £425 +220.75% 3
Hook +17 25 £366 +6.18%
Somerset -9 23 £325 +2.68%
Cambridgeshire +7 21 £400 -5.88% 2
North East -4 19 £338 +6.29% 4
Taunton -11 19 £325 -29.03%
Wales -5 18 £300 +3.97%
Cambridge +3 17 £395 -7.05% 1
Tyne and Wear -8 17 £342 +7.02% 3
Essex +13 15 £429 - 1
Lancashire -7 15 £405 +35.00%
East Midlands +4 14 £325 +75.67% 9

Service Management
Top 30 Related IT Skills

For the 6 months to 10 July 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1741 (66.27%) ITIL
2 572 (21.77%) ITSM
3 532 (20.25%) Service Delivery
4 504 (19.19%) Microsoft
5 499 (19.00%) Windows
6 498 (18.96%) Project Management
7 470 (17.89%) Security Cleared
8 425 (16.18%) Finance
9 312 (11.88%) SC Cleared
10 310 (11.80%) MS Excel
11 308 (11.72%) PRINCE2
12 306 (11.65%) Change Management
13 280 (10.66%) SLA
14 270 (10.28%) MS Office
15 242 (9.21%) Incident Management
16 228 (8.68%) Stakeholder Management
17 221 (8.41%) Active Directory
18 220 (8.37%) HP
19 219 (8.34%) Oracle
20 217 (8.26%) Degree
21 213 (8.11%) Remedy
22 207 (7.88%) Problem Management
23 206 (7.84%) Management Information System
24 205 (7.80%) ITIL Certification
25 199 (7.58%) Telecoms
26 198 (7.54%) SQL
27 188 (7.16%) VMware
28 182 (6.93%) ITIL V3
29 178 (6.78%) Configuration Management
30 163 (6.20%) UNIX

Service Management
Top Related IT Skills by Category

For the 6 months to 10 July 2014, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 112 (4.26%) SharePoint
2 88 (3.35%) MS Exchange
3 46 (1.75%) IBM Notes
4 45 (1.71%) Blackberry Enterprise Server
5 37 (1.41%) IIS
6 33 (1.26%) Lync
7 29 (1.10%) CMS
8 27 (1.03%) Exchange Server 2003
9 26 (0.99%) Exchange Server 2010
9 26 (0.99%) WebLogic
10 23 (0.88%) BizTalk Server
11 18 (0.69%) Apache
12 16 (0.61%) WebSphere
13 14 (0.53%) SharePoint Server
13 14 (0.53%) Tomcat
14 12 (0.46%) SAS
15 10 (0.38%) Oracle Application Server
16 9 (0.34%) nginx
17 8 (0.30%) SharePoint 2010
18 7 (0.27%) Confluence
Applications
1 310 (11.80%) MS Excel
2 270 (10.28%) MS Office
3 83 (3.16%) MS PowerPoint
4 80 (3.05%) MS Visio
5 67 (2.55%) MS Project
6 34 (1.29%) Spreadsheet
7 14 (0.53%) InfoPath
8 6 (0.23%) Acrobat
9 4 (0.15%) Photoshop
10 3 (0.11%) SPSS
11 2 (0.076%) Adobe Captivate
12 1 (0.038%) Open Workbench
12 1 (0.038%) Quicktime
12 1 (0.038%) QuarkXPress
12 1 (0.038%) Stata
12 1 (0.038%) Adobe Illustrator
12 1 (0.038%) InDesign
Business Applications
1 128 (4.87%) Remedy ITSM
2 24 (0.91%) SAP SM
2 24 (0.91%) assyst
3 16 (0.61%) Dynamics CRM
3 16 (0.61%) Oracle EBS
4 11 (0.42%) SAP Oil and Gas
5 9 (0.34%) Cognos TM1
5 9 (0.34%) Cognos Business Intelligence
6 8 (0.30%) Dynamics AX
6 8 (0.30%) Oracle Applications
6 8 (0.30%) Maximo
7 6 (0.23%) SAP ERP
7 6 (0.23%) Remedy AR System
8 4 (0.15%) Oracle Financials
9 3 (0.11%) Oracle 11i
9 3 (0.11%) Summit
9 3 (0.11%) Cerner Millennium
9 3 (0.11%) Oracle BRM
9 3 (0.11%) SAP PM
10 2 (0.076%) SAP FI
Cloud Services
1 61 (2.32%) SaaS
2 17 (0.65%) Cloud Computing
3 16 (0.61%) Office 365
4 6 (0.23%) Microsoft Azure
5 5 (0.19%) IaaS
6 4 (0.15%) Amazon AWS
7 2 (0.076%) PaaS
7 2 (0.076%) Rackspace Cloud
Communications & Networking
1 120 (4.57%) SAN
2 113 (4.30%) WAN
3 108 (4.11%) Firewall
4 107 (4.07%) LAN
5 91 (3.46%) DNS
6 59 (2.25%) VPN
7 56 (2.13%) DHCP
8 53 (2.02%) TCP/IP
9 51 (1.94%) Internet
10 28 (1.07%) LDAP
11 26 (0.99%) MPLS
12 25 (0.95%) Network Security
13 24 (0.91%) Cisco ASA
14 23 (0.88%) DSL
15 22 (0.84%) VLAN
15 22 (0.84%) Intranet
16 21 (0.80%) SSL
17 20 (0.76%) BIG-IP
18 18 (0.69%) Wireless
18 18 (0.69%) VoIP
Database & Business Intelligence
1 129 (4.91%) SQL Server
2 70 (2.66%) Data Warehouse
3 62 (2.36%) Oracle Database
4 32 (1.22%) SQL Server Integration Services
5 31 (1.18%) Relational Database
6 27 (1.03%) MySQL
7 25 (0.95%) SQL Server 2008
8 22 (0.84%) SQL Server Reporting Services
9 21 (0.80%) Oracle Database 11g
9 21 (0.80%) SQL Server Analysis Services
10 19 (0.72%) OLAP
11 13 (0.49%) Crystal Reports
11 13 (0.49%) Oracle Reports
11 13 (0.49%) Big Data
12 12 (0.46%) Oracle Exadata
12 12 (0.46%) Oracle Database 10g
13 11 (0.42%) RDBMS
13 11 (0.42%) DataStage
13 11 (0.42%) Cognos Framework Manager
14 10 (0.38%) VLDB
Development Applications
1 21 (0.80%) JIRA
2 13 (0.49%) Visual Studio
3 12 (0.46%) Team Foundation Server
4 10 (0.38%) MSI
5 6 (0.23%) TestDirector
5 6 (0.23%) Toad
5 6 (0.23%) Jenkins
5 6 (0.23%) Git (software)
6 5 (0.19%) Oracle Forms
7 4 (0.15%) Subversion
7 4 (0.15%) JProfiler
7 4 (0.15%) ClearQuest
7 4 (0.15%) SQL Server Management Studio (SSMS)
8 3 (0.11%) TeamCity
8 3 (0.11%) Selenium
8 3 (0.11%) Eclipse
8 3 (0.11%) LoadRunner
9 2 (0.076%) QuickTest Pro
9 2 (0.076%) Maven
9 2 (0.076%) PVCS
General
1 425 (16.18%) Finance
2 199 (7.58%) Telecoms
3 154 (5.86%) Banking
4 40 (1.52%) Retail
4 40 (1.52%) Back Office
5 38 (1.45%) Legal
5 38 (1.45%) Investment Banking
6 33 (1.26%) Pharmaceutical
7 30 (1.14%) Marketing
8 29 (1.10%) Front Office
9 25 (0.95%) Publishing
10 24 (0.91%) Manufacturing
11 22 (0.84%) Billing
12 21 (0.80%) Advertising
12 21 (0.80%) Local Government
13 18 (0.69%) Financial Institution
14 17 (0.65%) Law
15 15 (0.57%) Games
16 11 (0.42%) Automotive
17 10 (0.38%) Military
Job Titles
1 599 (22.80%) Analyst
2 357 (13.59%) Service Manager
3 244 (9.29%) Service Analyst
4 218 (8.30%) Project Manager
5 203 (7.73%) Consultant
6 200 (7.61%) Architect
7 139 (5.29%) Delivery Manager
8 127 (4.83%) Services Delivery Manager
9 91 (3.46%) Service Desk Analyst
10 88 (3.35%) Support Analyst
11 83 (3.16%) Business Analyst
12 77 (2.93%) Support Engineer
13 66 (2.51%) Solutions Architect
13 66 (2.51%) Administrator
14 55 (2.09%) 2nd Line Support
14 55 (2.09%) Developer
14 55 (2.09%) Transition Manager
15 48 (1.83%) Applications Support
16 47 (1.79%) Technical Manager
17 46 (1.75%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 85 (3.24%) Web Services
2 62 (2.36%) XML
3 56 (2.13%) Middleware
4 54 (2.06%) .NET
5 53 (2.02%) CSS
6 46 (1.75%) HTML
7 29 (1.10%) SOAP
8 19 (0.72%) Ajax
9 17 (0.65%) XSL
10 16 (0.61%) COM
10 16 (0.61%) HTML5
11 15 (0.57%) Oracle Fusion
11 15 (0.57%) XML Schema
12 13 (0.49%) ASP.NET
13 11 (0.42%) J2EE
14 10 (0.38%) MEAP
15 9 (0.34%) Application Packaging
16 8 (0.30%) SAP PI
17 5 (0.19%) RESTful
17 5 (0.19%) RabbitMQ
Miscellaneous
1 206 (7.84%) Management Information System
2 95 (3.62%) CMDB
3 80 (3.05%) Blackberry
4 55 (2.09%) NHS
5 48 (1.83%) Statistics
6 46 (1.75%) Computer Science
7 42 (1.60%) Fat Client
7 42 (1.60%) Thin Client
8 39 (1.48%) Client/Server
9 31 (1.18%) Data Protection Act
10 30 (1.14%) Replication
11 27 (1.03%) Mobile App
12 22 (0.84%) Clustering
13 21 (0.80%) PMI
14 18 (0.69%) Freedom of Information
14 18 (0.69%) Open Source
15 16 (0.61%) Mainframe
15 16 (0.61%) Video Conferencing
16 15 (0.57%) Freedom of Information Act
16 15 (0.57%) Mathematics
Operating Systems
1 499 (19.00%) Windows
2 163 (6.20%) UNIX
3 141 (5.37%) Windows 7
4 136 (5.18%) Windows Server 2008
5 122 (4.64%) Linux
6 117 (4.45%) Windows Server 2003
7 106 (4.04%) Windows XP
8 56 (2.13%) Solaris
9 38 (1.45%) AIX
10 32 (1.22%) Ubuntu
11 29 (1.10%) CentOS
12 26 (0.99%) Android
13 25 (0.95%) Red Hat Enterprise Linux
14 19 (0.72%) Windows 8
15 15 (0.57%) Windows Server 2012
15 15 (0.57%) Apple iOS
16 13 (0.49%) HPUX
17 9 (0.34%) Windows NT
18 8 (0.30%) Windows Mobile
19 6 (0.23%) Windows Vista
Processes & Methodologies
1 1741 (66.27%) ITIL
2 572 (21.77%) ITSM
3 532 (20.25%) Service Delivery
4 498 (18.96%) Project Management
5 308 (11.72%) PRINCE2
6 306 (11.65%) Change Management
7 242 (9.21%) Incident Management
8 228 (8.68%) Stakeholder Management
9 207 (7.88%) Problem Management
10 182 (6.93%) ITIL V3
11 178 (6.78%) Configuration Management
12 128 (4.87%) Release Management
13 127 (4.83%) Disaster Recovery
14 119 (4.53%) Supplier Management
15 104 (3.96%) Continuous Improvement
16 102 (3.88%) Workflow
17 97 (3.69%) Risk Management
18 95 (3.62%) Migration
19 81 (3.08%) Agile Software Development
19 81 (3.08%) Performance Management
Programming Languages
1 198 (7.54%) SQL
2 66 (2.51%) JavaScript
3 50 (1.90%) Java
4 42 (1.60%) PowerShell
5 41 (1.56%) C
6 37 (1.41%) Python
7 23 (0.88%) C#
7 23 (0.88%) T-SQL
8 22 (0.84%) PL/SQL
9 21 (0.80%) VBA
10 18 (0.69%) Shell Script
10 18 (0.69%) VB
11 16 (0.61%) C++
11 16 (0.61%) Perl
12 8 (0.30%) VBScript
13 6 (0.23%) Ruby
14 5 (0.19%) SPARQL
15 3 (0.11%) Bash Shell
16 2 (0.076%) Korn
16 2 (0.076%) Jython
Qualifications
1 470 (17.89%) Security Cleared
2 312 (11.88%) SC Cleared
3 217 (8.26%) Degree
4 205 (7.80%) ITIL Certification
5 117 (4.45%) Microsoft Certification
6 114 (4.34%) DV Cleared
7 67 (2.55%) MCP
8 56 (2.13%) MCSE
8 56 (2.13%) ISEB
9 50 (1.90%) PMI Certification
10 49 (1.87%) PRINCE2 Practitioner
11 36 (1.37%) PMP
11 36 (1.37%) PRINCE2 Certification
12 35 (1.33%) Cisco Certification
13 34 (1.29%) MCITP
14 27 (1.03%) MCTS
15 25 (0.95%) CCNP
16 24 (0.91%) CISSP
17 22 (0.84%) CCNA
18 18 (0.69%) ISEB Practitioner
Quality Assurance & Compliance
1 280 (10.66%) SLA
2 60 (2.28%) QA
3 49 (1.87%) COBIT
4 38 (1.45%) Sarbanes-Oxley
5 33 (1.26%) ISO/IEC 27001
6 27 (1.03%) ISO 9001
7 13 (0.49%) PCI DSS
8 12 (0.46%) BS15000
9 9 (0.34%) ISO 9000
10 8 (0.30%) GxP
11 6 (0.23%) P3O
12 5 (0.19%) BS25999
13 4 (0.15%) JSP 440
14 3 (0.11%) ISO 14001
14 3 (0.11%) GCP
14 3 (0.11%) Data Quality
15 1 (0.038%) GMP
15 1 (0.038%) ISO/IEC 17799
15 1 (0.038%) 21 CFR Part 11
15 1 (0.038%) ISO/IEC 20000
System Software
1 221 (8.41%) Active Directory
2 143 (5.44%) VMware Infrastructure
3 44 (1.67%) Hyper-V
4 37 (1.41%) XenApp
5 35 (1.33%) vSphere
6 23 (0.88%) VMware ESX
7 19 (0.72%) Microsoft App-V
8 18 (0.69%) Oracle RAC
9 16 (0.61%) VMware ESXi
10 15 (0.57%) VMware Server
10 15 (0.57%) NLBS
11 13 (0.49%) Xen
11 13 (0.49%) Citrix Presentation Server
11 13 (0.49%) KVM
12 12 (0.46%) NFS
13 10 (0.38%) Oracle RMAN
14 9 (0.34%) vCloud
14 9 (0.34%) XenDesktop
15 7 (0.27%) Terminal Server
16 6 (0.23%) Microsoft Virtual Server
Systems Management
1 51 (1.94%) Tivoli
1 51 (1.94%) SCCM
2 29 (1.10%) HP UCMDB
3 28 (1.07%) WSUS
4 26 (0.99%) NetBackup
5 19 (0.72%) Backup Exec
5 19 (0.72%) OpenView
5 19 (0.72%) Systems Management Server (SMS)
6 17 (0.65%) Puppet
7 14 (0.53%) Tivoli Storage Manager
7 14 (0.53%) SCOM
8 13 (0.49%) EMC NetWorker
9 12 (0.46%) HP Quality Center
10 11 (0.42%) Data Guard
11 10 (0.38%) HP SiteScope
12 9 (0.34%) McAfee ePO
12 9 (0.34%) ServiceCenter
12 9 (0.34%) Oracle Enterprise Manager
12 9 (0.34%) Norton AntiVirus
13 8 (0.30%) Netcool
Vendors
1 504 (19.19%) Microsoft
2 220 (8.37%) HP
3 219 (8.34%) Oracle
4 213 (8.11%) Remedy
5 188 (7.16%) VMware
6 151 (5.75%) Citrix
7 150 (5.71%) Cisco
8 136 (5.18%) ServiceNow
9 108 (4.11%) SAP
10 102 (3.88%) BMC
11 54 (2.06%) IBM
12 52 (1.98%) Lotus
13 51 (1.94%) CheckPoint
14 45 (1.71%) Red Hat
15 40 (1.52%) McAfee
15 40 (1.52%) Splunk
16 39 (1.48%) EMC
17 34 (1.29%) Business Objects
18 31 (1.18%) NetApp
19 30 (1.14%) Symantec
City, London
Randstad Technologies
Rate: £400 - £550 per day
Posted: 10 hours ago
Oldham, Lancashire
Spring Technology
Rate: £10.00 - £13.00 per hour
Posted: 11 hours ago
London
Verticality Ltd
Rate: Market rates
Posted: 11 hours ago
City, London
Baker & McKenzie
Rate: Competitive
Posted: 13 hours ago
Hoddesdon, Hertfordshire
Canary Wharf and City
Rate: From £13 to £16 per hour
Posted: 14 hours ago
Hertfordshire
Premier Group Recruitment
Rate: £10 - £15 per hour
Posted: 14 hours ago
Northamptonshire
HAYS INFORMATION TECHNOLOGY
Rate: £410.00 per day
Posted: 17 hours ago
Northamptonshire
HAYS INFORMATION TECHNOLOGY
Rate: £410.00 per day
Posted: 19 hours ago
Northamptonshire
HAYS INFORMATION TECHNOLOGY
Rate: £410.00 per day
Posted: Yesterday
City, London
Montash
Rate: Negotiable
Posted: Yesterday
Southampton, Hampshire
Mozaic Services Limited
Posted: Yesterday
London
TEKsystems
Rate: £250 - £350 per annum
Posted: Yesterday
Walsall, West Midlands (County)
ARM Technology
Rate: £425 - £500 per day
Posted: Yesterday
City, London
Aston Carter
Rate: £400 - £500 per day
Posted: Yesterday
Birmingham, West Midlands (County)
I.T. Skillfinder
Rate: £400 - £450 per annum
Posted: 2 days ago
Basingstoke, Hampshire
TDA Recruitment Ltd
Salary: shift allowance and package
Posted: 2 days ago
West Yorkshire
Spring Technology
Posted: 2 days ago
London
Harris Global
Rate: Up to £600 per day
Posted: 2 days ago
City, London
Oscar Associates (UK) Ltd
Posted: 2 days ago
Swindon, Wiltshire
Advantage XPO
Rate: £500 - £550 per day
Posted: 2 days ago