The first part of the table below looks at the demand for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Service Management
Location
3 months to
21 May 2012
Same period 2011Same period 2010
Rank109118145
Rank change year-on-year
Up+9Up+27
Matching contract IT job ads1011961699
As % of all contract IT jobs located in the UK1.730 %1.597 %1.267 %
As % of the Processes & Methodologies category2.588 %2.391 %2.014 %
Number of daily rates quoted541478332
Average daily rate£400£400£355
Average daily rate % change year-on-year
-+12.67 %
90% of contracts offered a daily rate of more than£200£225£190
10% of contracts offered a daily rate of more than£550£525£500
UK excluding London average daily rate£335£350£325
% change year-on-year
-4.28 %+7.69 %
Number of hourly rates quoted323121
Average hourly rate£17.00£14.91£15.00
Average hourly rate % change year-on-year
+14.01 %-0.60 %
90% of contracts offered a hourly rate of more than£11.00£10.00£10.00
10% of contracts offered a hourly rate of more than£29.75£47.00£27.13
UK excluding London average hourly rate£17.00£17.00£14.00
% change year-on-year
-+21.42 %
IT Contractor Job Market, Processes & Methodologies CategoryAll Processes & Methodologies
UK
Contract IT job ads with a match in the
Processes & Methodologies category
390654019034705
As % of all contract IT jobs located in the UK66.83 %66.81 %62.88 %
Number of daily rates quoted224482284917437
Average daily rate£405£438£413
Average daily rate % change year-on-year
-7.42 %+6.06 %
90% of contracts offered a daily rate of more than£275£275£250
10% of contracts offered a daily rate of more than£588£600£600
UK excluding London average daily rate£365£375£348
% change year-on-year
-2.66 %+7.91 %
Number of hourly rates quoted127014381236
Average hourly rate£25.00£29.00£25.00
Average hourly rate % change year-on-year
-13.79 %+16.00 %
90% of contracts offered a hourly rate of more than£12.50£13.50£13.00
10% of contracts offered a hourly rate of more than£45.00£45.00£45.00
UK excluding London average hourly rate£25.00£30.00£25.00
% change year-on-year
-16.66 %+20.00 %

Service Management
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Demand Trend

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 21 May 2012.

Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 21 May 2012.

Service Management Hourly Rate Histogram

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 21 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+13951£400-
LondonUp+36448£425-3.40 %
South EastDown-8245£360-0.34 %
City of LondonUp+1096£450-
BerkshireDown-294£400+11.11 %
South WestUp+672£248-28.26 %
BuckinghamshireUp+2454£300-7.69 %
ReadingUp+751£450+5.88 %
North WestDown-1451£356+18.75 %
West MidlandsUp+342£338+87.50 %
WiltshireUp+1736£200-9.09 %
Milton KeynesUp+634£287-11.61 %
YorkshireDown-2233£345+15.00 %
West YorkshireDown-1929£285+14.00 %
UxbridgeUp+1528£450+20.88 %
East MidlandsUp+928£350-14.63 %
SurreyDown-2728£330-9.58 %
ScotlandUp+726£330-19.51 %
HampshireDown-1926£325-11.56 %
East of EnglandDown-1225£438+9.37 %
SwindonUp+1722£248-
BirminghamUp+722£325+85.71 %
ManchesterDown-821£200-32.20 %
CheshireDown-616£388+35.96 %
WalesDown-215£125-57.08 %
LeedsDown-1814£285+14.00 %
GloucestershireDown-2314£425+0.95 %
LancashireDown-113£155-
GlasgowUp+112£338+62.65 %
BradfordUp+29--

Service Management
Top 30 Related IT Skills

For the 6 months to 21 May 2012, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

11236 (62.17 %)ITIL
2422 (21.23 %)Finance
3367 (18.46 %)Service Delivery
4357 (17.96 %)ITSM
5318 (16.00 %)Windows
6316 (15.90 %)Microsoft
7315 (15.85 %)Project Management
8229 (11.52 %)Change Management
9222 (11.17 %)Security Cleared
10208 (10.46 %)SLA
11183 (9.205 %)MS Office
12174 (8.753 %)PRINCE2
13171 (8.602 %)Banking
14170 (8.551 %)UNIX
15167 (8.400 %)Remedy
16164 (8.249 %)Oracle
17163 (8.199 %)MS Excel
18153 (7.696 %)Telecoms
19150 (7.545 %)SC Cleared
20149 (7.495 %)Stakeholder Management
21145 (7.294 %)Configuration Management
22142 (7.143 %)SQL
23139 (6.992 %)HP
24137 (6.891 %)Active Directory
25131 (6.590 %)Problem Management
26126 (6.338 %)ITIL Certification
27125 (6.288 %)Incident Management
28121 (6.087 %)Linux
29115 (5.785 %)Degree
30106 (5.332 %)ITIL V3

Service Management
Top Related IT Skills by Category

For the 6 months to 21 May 2012, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
168 (3.421 %)XML
260 (3.018 %)Web Services
349 (2.465 %)HTML
442 (2.113 %).NET
538 (1.911 %)CSS
632 (1.610 %)Middleware
731 (1.559 %)J2EE
830 (1.509 %)Ajax
928 (1.408 %)WebSphere
1016 (0.805 %)Regular Expression
1114 (0.704 %)SOAP
1210 (0.503 %)Software Packaging
139 (0.453 %)Oracle Fusion
139 (0.453 %)WSDL
148 (0.402 %)XSLT
157 (0.352 %).NET Framework
157 (0.352 %)Servlets
157 (0.352 %)ASP
157 (0.352 %)ASP.NET
166 (0.302 %)COM
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
161 (3.068 %)SharePoint
254 (2.716 %)MS Exchange
345 (2.264 %)IIS
427 (1.358 %)Lotus Notes
523 (1.157 %)WebLogic
619 (0.956 %)Exchange Server 2003
717 (0.855 %)Apache
814 (0.704 %)BizTalk Server
814 (0.704 %)Exchange Server 2010
911 (0.553 %)Exchange Server 2007
911 (0.553 %)WebSphere Application Server
1010 (0.503 %)CMS
119 (0.453 %)Tomcat
126 (0.302 %)Blackberry Enterprise Server
126 (0.302 %)SharePoint Server
135 (0.252 %)Oracle SOA Suite
135 (0.252 %)Oracle Application Server
135 (0.252 %)AquaLogic
144 (0.201 %)LiveLink
144 (0.201 %)Documentum
IT Contractor Job Market, Applications CategoryApplications
1183 (9.205 %)MS Office
2163 (8.199 %)MS Excel
384 (4.225 %)MS Visio
448 (2.414 %)MS PowerPoint
541 (2.062 %)MS Project
611 (0.553 %)Spreadsheet
74 (0.201 %)Open Workbench
82 (0.101 %)Photoshop
82 (0.101 %)GIMP
91 (0.050 %)Office 365
91 (0.050 %)DeltaView
IT Contractor Job Market, Business Applications CategoryBusiness Applications
190 (4.527 %)Remedy ITSM
221 (1.056 %)assyst
221 (1.056 %)Oracle EBS
315 (0.755 %)HFM
315 (0.755 %)Oracle EBS R12
414 (0.704 %)Oracle 11i
57 (0.352 %)Maximo
64 (0.201 %)Oracle Applications
64 (0.201 %)SAP CRM
73 (0.151 %)RMDS
73 (0.151 %)Oracle General Ledger
73 (0.151 %)SAP SD
82 (0.101 %)SAP R/3
82 (0.101 %)SAP SM
82 (0.101 %)MFGPRO
82 (0.101 %)Oracle CRM
82 (0.101 %)Oracle HRMS
82 (0.101 %)SAP HR
82 (0.101 %)Dynamics AX
82 (0.101 %)SAP CS
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
177 (3.873 %)SAN
274 (3.722 %)LAN
369 (3.471 %)WAN
457 (2.867 %)Firewall
555 (2.767 %)DNS
654 (2.716 %)TCP/IP
741 (2.062 %)Internet
829 (1.459 %)SSL
926 (1.308 %)VPN
926 (1.308 %)HTTP
1024 (1.207 %)LDAP
1123 (1.157 %)Radio Access Network
1221 (1.056 %)DHCP
1221 (1.056 %)Broadband
1317 (0.855 %)NAS
1415 (0.755 %)IP Telephony
1514 (0.704 %)Intranet
1612 (0.604 %)BSS
1711 (0.553 %)Cisco ASA
1711 (0.553 %)MPLS
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
199 (4.980 %)SQL Server
237 (1.861 %)Data Warehouse
327 (1.358 %)Oracle 11g
426 (1.308 %)Crystal Reports
522 (1.107 %)Oracle BI EE
621 (1.056 %)Oracle 9i
621 (1.056 %)ETL
720 (1.006 %)Oracle 10g
817 (0.855 %)SQLPlus
916 (0.805 %)SQL Server 2005
1014 (0.704 %)Essbase
1014 (0.704 %)DTS
1014 (0.704 %)SQL Server Integration Services
1113 (0.654 %)MS Access
1211 (0.553 %)DataStage
1211 (0.553 %)DB2
1310 (0.503 %)Spotfire
149 (0.453 %)BusinessObjects
158 (0.402 %)Oracle 8/8i
158 (0.402 %)SQL Server 2008
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
16 (0.302 %)Team Foundation Server
24 (0.201 %)Maven
33 (0.151 %)JIRA
33 (0.151 %)Ant
33 (0.151 %)ClearCase
42 (0.101 %)ClearQuest
42 (0.101 %)JUnit
42 (0.101 %)Talend Open Studio
42 (0.101 %)NWDI
42 (0.101 %)NWDS
51 (0.050 %)Hudson
51 (0.050 %)MSBuild
51 (0.050 %)LSMW
51 (0.050 %)Subversion
51 (0.050 %)Rational Functional Tester
51 (0.050 %)Visual Studio Team System
51 (0.050 %)TestDirector
51 (0.050 %)LoadRunner
51 (0.050 %)Visual Studio
51 (0.050 %)MSI
IT Contractor Job Market, General CategoryGeneral
1422 (21.23 %)Finance
2171 (8.602 %)Banking
3153 (7.696 %)Telecoms
464 (3.219 %)Investment Banking
559 (2.968 %)Retail
649 (2.465 %)Back Office
742 (2.113 %)Legal
829 (1.459 %)Front Office
924 (1.207 %)Retail Banking
1018 (0.905 %)Financial Institution
1117 (0.855 %)Law
1215 (0.755 %)Marketing
1312 (0.604 %)Manufacturing
1312 (0.604 %)German Language
1312 (0.604 %)Billing
1411 (0.553 %)Local Government
1510 (0.503 %)Games
1510 (0.503 %)French Language
168 (0.402 %)Publishing
176 (0.302 %)Pharmaceutical
IT Contractor Job Market, Job Titles CategoryJob Titles
1480 (24.14 %)Analyst
2299 (15.04 %)Service Manager
3164 (8.249 %)Architect
4143 (7.193 %)Project Manager
4143 (7.193 %)Consultant
5135 (6.791 %)Service Analyst
695 (4.779 %)Support Analyst
778 (3.924 %)Developer
873 (3.672 %)Delivery Manager
972 (3.622 %)Business Analyst
1062 (3.119 %)Services Delivery Manager
1152 (2.616 %)Service Desk Analyst
1241 (2.062 %)Desktop Support
1340 (2.012 %)Support Engineer
1439 (1.962 %)Solutions Architect
1536 (1.811 %)Senior Manager
1536 (1.811 %)Operations Manager
1536 (1.811 %)Administrator
1634 (1.710 %)Applications Support
1634 (1.710 %)Transition Manager
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
179 (3.974 %)CMDB
264 (3.219 %)Management Information System
333 (1.660 %)Blackberry
429 (1.459 %)SaaS
527 (1.358 %)Statistics
624 (1.207 %)Web 2.0
723 (1.157 %)Mainframe
821 (1.056 %)Clustering
920 (1.006 %)Cloud Computing
1018 (0.905 %)NHS
1114 (0.704 %)Data Protection Act
1213 (0.654 %)Hedge funds
1312 (0.604 %)Fixed Income
1411 (0.553 %)Fat Client
1411 (0.553 %)Thin Client
1411 (0.553 %)PMI
1510 (0.503 %)Freedom of Information Act
1510 (0.503 %)Freedom of Information
169 (0.453 %)Client/Server
169 (0.453 %)Replication
IT Contractor Job Market, Operating Systems CategoryOperating Systems
1318 (16.00 %)Windows
2170 (8.551 %)UNIX
3121 (6.087 %)Linux
482 (4.125 %)Windows XP
572 (3.622 %)Windows Server 2008
663 (3.169 %)Windows Server 2003
749 (2.465 %)Solaris
845 (2.264 %)Windows 7
922 (1.107 %)AIX
1021 (1.056 %)Red Hat Enterprise Linux
1112 (0.604 %)Windows Vista
1211 (0.553 %)HPUX
139 (0.453 %)Windows 2000
139 (0.453 %)SUSE
147 (0.352 %)Oracle Linux
147 (0.352 %)Windows 2000 Server
147 (0.352 %)CentOS
156 (0.302 %)Ubuntu
165 (0.252 %)Mac OS X
174 (0.201 %)zOS
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
11236 (62.17 %)ITIL
2367 (18.46 %)Service Delivery
3357 (17.96 %)ITSM
4315 (15.85 %)Project Management
5229 (11.52 %)Change Management
6174 (8.753 %)PRINCE2
7149 (7.495 %)Stakeholder Management
8145 (7.294 %)Configuration Management
9131 (6.590 %)Problem Management
10125 (6.288 %)Incident Management
11106 (5.332 %)ITIL V3
12105 (5.282 %)Migration
1391 (4.577 %)Release Management
1477 (3.873 %)ITIL V2
1574 (3.722 %)Supplier Management
1660 (3.018 %)Continuous Improvement
1756 (2.817 %)Risk Management
1855 (2.767 %)Capacity Management
1953 (2.666 %)Asset Management
2051 (2.565 %)Disaster Recovery
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
1142 (7.143 %)SQL
284 (4.225 %)Java
374 (3.722 %)C
455 (2.767 %)JavaScript
541 (2.062 %)Perl
637 (1.861 %)VB
729 (1.459 %)Shell Script
822 (1.107 %)PL/SQL
921 (1.056 %)PowerShell
1018 (0.905 %)VBScript
1113 (0.654 %)C#
1212 (0.604 %)VBA
139 (0.453 %)PHP
148 (0.402 %)VB.NET
157 (0.352 %)Python
165 (0.252 %)C++
174 (0.201 %)T-SQL
183 (0.151 %)Tcl
192 (0.101 %)PeopleCode
192 (0.101 %)Ruby
IT Contractor Job Market, Qualifications CategoryQualifications
1222 (11.17 %)Security Cleared
2150 (7.545 %)SC Cleared
3126 (6.338 %)ITIL Certification
4115 (5.785 %)Degree
577 (3.873 %)Microsoft Certification
654 (2.716 %)ISEB
747 (2.364 %)MCSE
747 (2.364 %)Cisco Certification
846 (2.314 %)DV Cleared
943 (2.163 %)CCNA
1034 (1.710 %)PRINCE2 Certification
1133 (1.660 %)MCP
1227 (1.358 %)PMI Certification
1321 (1.056 %)MCITP
1420 (1.006 %)PMP
1519 (0.956 %)CISSP
1519 (0.956 %)CISM
1616 (0.805 %)CCNP
1713 (0.654 %)VMware Certified Professional (VCP)
1811 (0.553 %)VCP4
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1208 (10.46 %)SLA
257 (2.867 %)QA
337 (1.861 %)COBIT
433 (1.660 %)Sarbanes-Oxley
513 (0.654 %)ISO/IEC 27001
611 (0.553 %)ISO 9001
710 (0.503 %)ISO/IEC 20000
88 (0.402 %)COSO
95 (0.252 %)Data Quality
103 (0.151 %)PCI DSS
112 (0.101 %)ISO/IEC 17799
121 (0.050 %)Solvency II
121 (0.050 %)WCAG
121 (0.050 %)WAI
121 (0.050 %)GxP
121 (0.050 %)TickIT
121 (0.050 %)BS15000
IT Contractor Job Market, System Software CategorySystem Software
1137 (6.891 %)Active Directory
270 (3.521 %)VMware Infrastructure
323 (1.157 %)VMware ESX
422 (1.107 %)vSphere
518 (0.905 %)XenApp
616 (0.805 %)XenDesktop
714 (0.704 %)Hyper-V
86 (0.302 %)Oracle RAC
86 (0.302 %)VMware ESXi
95 (0.252 %)ISA Server
95 (0.252 %)Terminal Services
104 (0.201 %)NFS
104 (0.201 %)vCloud
113 (0.151 %)VMware Server
113 (0.151 %)Microsoft Virtual Server
113 (0.151 %)Postfix
113 (0.151 %)OpenSSH
113 (0.151 %)Tivoli Workload Scheduler
122 (0.101 %)VMware Workstation
122 (0.101 %)DFS Replication
IT Contractor Job Market, Systems Management CategorySystems Management
146 (2.314 %)Tivoli
232 (1.610 %)OpenView
319 (0.956 %)SCCM
319 (0.956 %)BladeLogic
319 (0.956 %)Netcool
416 (0.805 %)OVSD
514 (0.704 %)HP SIM
612 (0.604 %)Tivoli Identity Manager
612 (0.604 %)Control-M
612 (0.604 %)Systems Management Server (SMS)
711 (0.553 %)Tivoli Storage Manager
810 (0.503 %)NetBackup
99 (0.453 %)McAfee ePO
99 (0.453 %)SCOM
108 (0.402 %)Backup Exec
108 (0.402 %)BMC PATROL
108 (0.402 %)Nagios
108 (0.402 %)HP NNM
117 (0.352 %)HP Quality Center
126 (0.302 %)CiscoWorks
IT Contractor Job Market, Vendors CategoryVendors
1316 (15.90 %)Microsoft
2167 (8.400 %)Remedy
3164 (8.249 %)Oracle
4139 (6.992 %)HP
5101 (5.080 %)VMware
686 (4.326 %)Cisco
780 (4.024 %)Citrix
867 (3.370 %)IBM
965 (3.270 %)BMC
1064 (3.219 %)Business Objects
1160 (3.018 %)SAP
1227 (1.358 %)Lotus
1325 (1.258 %)Nortel
1423 (1.157 %)Red Hat
1522 (1.107 %)Siebel
1621 (1.056 %)Juniper
1621 (1.056 %)Sun
1718 (0.905 %)CheckPoint
1817 (0.855 %)Hyperion
1916 (0.805 %)Avaya