The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Service Management
UK
Rank 78 77 79
Rank change year-on-year
-1 +2
Contract jobs citing Service Management 1224 1344 1263
As % of all contract IT jobs located in the UK 2.78% 2.65% 2.49%
As % of the Processes & Methodologies category 3.38% 3.24% 3.17%
Number of daily rates quoted 793 767 742
Median daily rate £425 £425 £400
Median daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £200 £200 £200
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £383 £375
% change year-on-year
+4.57% +2.00%
Number of hourly rates quoted 44 56 66
Median hourly rate £13.25 £15.00 £15.00
Median hourly rate % change year-on-year
-11.66% -
90% offered a hourly rate of more than £10.42 £12.00 £11.50
10% offered a hourly rate of more than £33.75 £28.00 £25.00
UK excluding London median hourly rate £12.50 £14.75 £15.00
% change year-on-year
-15.25% -1.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
36193 41509 39855
As % of all contract IT jobs located in the UK 82.16% 81.76% 78.53%
Number of daily rates quoted 23989 26924 25716
Median daily rate £450 £425 £423
Median daily rate % change year-on-year
+5.88% +0.59%
90% offered a daily rate of more than £300 £290 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £405 £400 £393
% change year-on-year
+1.25% +1.91%
Number of hourly rates quoted 920 1213 1044
Median hourly rate £34.50 £38.25 £25.00
Median hourly rate % change year-on-year
-9.80% +53.00%
90% offered a hourly rate of more than £12.50 £13.16 £12.00
10% offered a hourly rate of more than £51.71 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Service Management
Jobs Demand Trend

The demand trend of contract jobs citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 22 January 2017.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 22 January 2017.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 1138 £445 +4.70% 193
London -4 435 £475 - 73
South East +4 290 £475 +13.09% 27
Hampshire +21 136 £500 +5.82% 11
North West +32 89 £350 -6.66% 15
West Midlands +4 73 £413 -13.15% 34
North East +2 73 £335 +26.41% 7
Tyne and Wear +3 70 £335 +28.22% 7
Newcastle upon Tyne +2 66 £335 +28.22% 6
Berkshire -10 61 £450 +5.88% 3
City of London -6 53 £400 -11.11% 18
East of England -7 52 £465 +19.23% 6
Yorkshire -12 51 £375 -6.25% 16
Scotland +2 50 £335 +7.20% 7
Fareham +2 47 £600 - 5
Manchester +18 42 £375 +3.44% 12
East Midlands +14 42 £450 +36.36% 4
Surrey +26 40 £360 -17.24% 6
South West -26 35 £370 +13.84% 11
West Yorkshire -9 29 £375 -25.00% 12
Buckinghamshire -9 27 £420 +4.15% 2
Coventry +4 25 £417 -12.77% 7
Milton Keynes -5 24 £420 +4.87% 2
Lancashire +24 22 £375 +11.11%
Reading -12 22 £450 -
Edinburgh -4 19 £425 +25.92% 4
Bedfordshire +16 18 £550 -1.12%
Wiltshire -1 18 £263 +5.30% 2
Blackpool +22 17 £350 -65.00%
Croydon +4 17 £450 +4.65% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 22 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Management.

1 1559 (58.56%) ITIL
2 712 (26.75%) ITSM
3 594 (22.31%) Security Cleared
4 484 (18.18%) Windows
5 472 (17.73%) Agile Software Development
6 452 (16.98%) SC Cleared
7 439 (16.49%) Finance
8 436 (16.38%) Microsoft
9 425 (15.97%) Service Delivery
10 370 (13.90%) Linux
11 336 (12.62%) Project Management
12 327 (12.28%) Change Management
13 313 (11.76%) VMware
14 312 (11.72%) SLA
15 304 (11.42%) Configuration Management
16 295 (11.08%) ITIL V3
17 275 (10.33%) ServiceNow
18 255 (9.58%) Problem Management
19 254 (9.54%) Analytical Skills
20 253 (9.50%) Active Directory
21 243 (9.13%) Stakeholder Management
22 242 (9.09%) MS Excel
23 230 (8.64%) Service Design
24 223 (8.38%) Oracle
25 213 (8.00%) Scrum
26 210 (7.89%) Degree
27 209 (7.85%) DevOps
28 208 (7.81%) PRINCE2
29 200 (7.51%) MS Office
30 198 (7.44%) Incident Management

Service Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (3.91%) Apache
2 102 (3.83%) Confluence
3 87 (3.27%) Elasticsearch
4 80 (3.01%) CMS
5 79 (2.97%) WebSphere
6 77 (2.89%) SharePoint
7 63 (2.37%) MS Exchange
8 26 (0.98%) Skype for Business
9 20 (0.75%) Exchange Server 2010
9 20 (0.75%) WebLogic
10 19 (0.71%) IBM Notes
11 18 (0.68%) Tomcat
12 17 (0.64%) Blackberry Enterprise Server
13 16 (0.60%) Exchange Server 2007
13 16 (0.60%) IIS
13 16 (0.60%) nginx
13 16 (0.60%) WebSphere Application Server
14 15 (0.56%) BizTalk Server
14 15 (0.56%) SAS
15 14 (0.53%) Exchange Server 2013
Applications
1 242 (9.09%) MS Excel
2 200 (7.51%) MS Office
3 106 (3.98%) MS PowerPoint
4 77 (2.89%) HipChat
5 54 (2.03%) MS Visio
6 31 (1.16%) MS Project
7 12 (0.45%) Spreadsheet
8 2 (0.075%) Maya
Business Applications
1 77 (2.89%) Remedy ITSM
2 16 (0.60%) Dynamics CRM
3 15 (0.56%) SAP ERP
4 13 (0.49%) SAP Oil and Gas
5 8 (0.30%) SAP CRM
6 7 (0.26%) Maximo
7 6 (0.23%) Oracle Applications
8 5 (0.19%) assyst
8 5 (0.19%) Infor M3
9 4 (0.15%) Oracle EBS
9 4 (0.15%) Unit4 Business World
10 3 (0.11%) Cognos TM1
10 3 (0.11%) Infor CloudSuite Industrial (formerly SyteLine)
10 3 (0.11%) Lorenzo
10 3 (0.11%) SAP GRC
10 3 (0.11%) SAP HR
11 2 (0.075%) Dynamics AX
11 2 (0.075%) Dynamics NAV
11 2 (0.075%) SAP CO
11 2 (0.075%) SAP FI/CO
Cloud Services
1 193 (7.25%) IaaS
2 170 (6.39%) PaaS
3 143 (5.37%) Amazon AWS
4 97 (3.64%) SaaS
5 64 (2.40%) Office 365
6 45 (1.69%) Microsoft Azure
7 28 (1.05%) Cloud Computing
8 10 (0.38%) Google Drive
9 6 (0.23%) Azure Active Directory
9 6 (0.23%) G Suite
9 6 (0.23%) GitHub
10 5 (0.19%) IBM Cloud
10 5 (0.19%) SoftLayer
11 4 (0.15%) Google Analytics
11 4 (0.15%) OneDrive
12 3 (0.11%) Mimecast
13 2 (0.075%) Amazon EC2
13 2 (0.075%) Google App Engine
13 2 (0.075%) Google Cloud Platform
14 1 (0.038%) Rackspace Cloud
Communications & Networking
1 193 (7.25%) DNS
2 171 (6.42%) WAN
3 162 (6.09%) LAN
4 154 (5.79%) Firewall
5 82 (3.08%) SSH
6 81 (3.04%) OpenLDAP
6 81 (3.04%) OpenVPN
7 78 (2.93%) Wireless
8 65 (2.44%) TCP/IP
9 61 (2.29%) Internet
10 57 (2.14%) VPN
11 47 (1.77%) LDAP
12 45 (1.69%) Wi-Fi
13 41 (1.54%) SAN
14 40 (1.50%) Network Security
15 39 (1.47%) DHCP
16 34 (1.28%) Ethernet
16 34 (1.28%) IPsec
16 34 (1.28%) VoIP
17 33 (1.24%) SSL
Database & Business Intelligence
1 95 (3.57%) PostgreSQL
2 91 (3.42%) Hadoop
3 76 (2.85%) Oracle Database
3 76 (2.85%) SQL Server
4 50 (1.88%) Relational Database
5 36 (1.35%) Oracle Database 11g
6 35 (1.31%) Data Warehouse
7 21 (0.79%) MySQL
8 18 (0.68%) Oracle Reports
9 15 (0.56%) Big Data
9 15 (0.56%) SQL Server Reporting Services
10 14 (0.53%) SQL Server Integration Services
11 12 (0.45%) SQL Server 2008
12 11 (0.41%) DB2
13 10 (0.38%) QlikView
14 9 (0.34%) BusinessObjects
15 7 (0.26%) Oracle Database 12c
15 7 (0.26%) RDBMS
16 6 (0.23%) Electronic Patient Records
16 6 (0.23%) SQLPlus
Development Applications
1 131 (4.92%) JIRA
2 123 (4.62%) Jenkins
3 109 (4.09%) Git (software)
4 89 (3.34%) JUnit
4 89 (3.34%) Maven
4 89 (3.34%) Sonatype Nexus
5 88 (3.31%) Ant
6 81 (3.04%) SonarQube
7 80 (3.01%) Liquibase
8 78 (2.93%) JIRA Agile
9 62 (2.33%) Bitbucket
10 22 (0.83%) Subversion
11 21 (0.79%) Team Foundation Server
12 16 (0.60%) Visual Studio
13 12 (0.45%) Rational DOORS
14 11 (0.41%) NUnit
15 10 (0.38%) Atlassian Bamboo
16 8 (0.30%) CruiseControl
17 7 (0.26%) Moq
18 6 (0.23%) Vagrant
General
1 439 (16.49%) Finance
2 125 (4.70%) Telecoms
3 103 (3.87%) Retail
4 87 (3.27%) Banking
5 50 (1.88%) Legal
6 46 (1.73%) Manufacturing
7 42 (1.58%) Marketing
8 36 (1.35%) Law
8 36 (1.35%) Pharmaceutical
9 25 (0.94%) Back Office
10 19 (0.71%) Financial Institution
11 16 (0.60%) Billing
11 16 (0.60%) Military
12 15 (0.56%) German Language
13 13 (0.49%) Electronics
13 13 (0.49%) French Language
14 12 (0.45%) Games
14 12 (0.45%) Publishing
15 9 (0.34%) Investment Banking
15 9 (0.34%) Retail Banking
Job Titles
1 506 (19.01%) Analyst
2 275 (10.33%) Service Manager
3 242 (9.09%) Architect
4 188 (7.06%) Service Analyst
5 176 (6.61%) Developer
6 141 (5.30%) Consultant
7 131 (4.92%) Service Desk Analyst
8 120 (4.51%) Project Manager
9 106 (3.98%) Business Analyst
10 97 (3.64%) Support Analyst
11 89 (3.34%) ServiceNow Developer
12 88 (3.31%) Delivery Manager
12 88 (3.31%) IT Manager
13 85 (3.19%) Services Delivery Manager
14 75 (2.82%) Network Engineer
15 74 (2.78%) DevOps Engineer
16 72 (2.70%) Service Architect
17 65 (2.44%) Transition Manager
18 59 (2.22%) Support Engineer
19 58 (2.18%) ITIL Manager
Libraries, Frameworks & Software Standards
1 119 (4.47%) HTML
2 102 (3.83%) XML
3 97 (3.64%) Software Packaging
4 96 (3.61%) CSS
5 88 (3.31%) ELK Stack
5 88 (3.31%) Web Services
6 81 (3.04%) MCollective
7 58 (2.18%) Middleware
8 48 (1.80%) .NET
9 37 (1.39%) Ajax
10 36 (1.35%) SOAP
11 28 (1.05%) REST
12 26 (0.98%) XHTML
13 24 (0.90%) HTML5
14 23 (0.86%) JSON
15 20 (0.75%) XSLT
16 17 (0.64%) .NET Framework
17 16 (0.60%) Twitter Bootstrap
18 15 (0.56%) AngularJS
19 14 (0.53%) RSS
Miscellaneous
1 254 (9.54%) Analytical Skills
2 176 (6.61%) Management Information System
3 149 (5.60%) CMDB
4 136 (5.11%) Data Centre
5 57 (2.14%) Computer Science
6 42 (1.58%) User Experience
7 38 (1.43%) Virtual Team
8 34 (1.28%) NHS
9 30 (1.13%) Blackberry
9 30 (1.13%) Tandem
10 23 (0.86%) Fat Client
10 23 (0.86%) Thin Client
11 22 (0.83%) Driving Licence
12 20 (0.75%) Smartphone
13 18 (0.68%) Public Cloud
14 17 (0.64%) Mainframe
15 16 (0.60%) Client/Server
15 16 (0.60%) Data Integration
16 14 (0.53%) Data Protection Act
16 14 (0.53%) Web 2.0
Operating Systems
1 484 (18.18%) Windows
2 370 (13.90%) Linux
3 162 (6.09%) Unix
4 124 (4.66%) Windows Server
5 102 (3.83%) Windows 7
6 90 (3.38%) CentOS
7 87 (3.27%) AIX
8 81 (3.04%) Windows XP
9 69 (2.59%) Red Hat Enterprise Linux
10 63 (2.37%) Windows Server 2008
11 54 (2.03%) Windows Server 2012
12 51 (1.92%) Windows 2000
13 42 (1.58%) Windows Server 2003
14 36 (1.35%) Windows 10
15 33 (1.24%) Solaris
16 26 (0.98%) Android
17 23 (0.86%) Mac OS X
18 22 (0.83%) Windows 8
19 19 (0.71%) Ubuntu
20 17 (0.64%) Apple iOS
Processes & Methodologies
1 1559 (58.56%) ITIL
2 712 (26.75%) ITSM
3 472 (17.73%) Agile Software Development
4 425 (15.97%) Service Delivery
5 336 (12.62%) Project Management
6 327 (12.28%) Change Management
7 304 (11.42%) Configuration Management
8 295 (11.08%) ITIL V3
9 255 (9.58%) Problem Management
10 243 (9.13%) Stakeholder Management
11 230 (8.64%) Service Design
12 213 (8.00%) Scrum
13 209 (7.85%) DevOps
14 208 (7.81%) PRINCE2
15 198 (7.44%) Incident Management
16 168 (6.31%) Workflow
17 163 (6.12%) Continuous Improvement
18 146 (5.48%) Release Management
19 131 (4.92%) Migration
20 119 (4.47%) Continuous Integration
Programming Languages
1 154 (5.79%) SQL
2 150 (5.63%) JavaScript
3 110 (4.13%) Shell Script
4 104 (3.91%) Java
5 72 (2.70%) Ruby
6 63 (2.37%) Perl
6 63 (2.37%) PowerShell
7 46 (1.73%) PHP
8 41 (1.54%) Python
9 34 (1.28%) C
10 31 (1.16%) Bash Shell
11 27 (1.01%) C#
12 18 (0.68%) Korn
13 16 (0.60%) PL/SQL
13 16 (0.60%) VB
14 13 (0.49%) VBScript
15 11 (0.41%) C++
16 10 (0.38%) T-SQL
17 9 (0.34%) VBA
18 7 (0.26%) VB.NET
Qualifications
1 594 (22.31%) Security Cleared
2 452 (16.98%) SC Cleared
3 210 (7.89%) Degree
4 196 (7.36%) ITIL Certification
5 95 (3.57%) DV Cleared
6 85 (3.19%) Cisco Certification
7 47 (1.77%) BPSS Clearance
8 46 (1.73%) CCNP
9 45 (1.69%) Microsoft Certification
10 42 (1.58%) CISSP
11 40 (1.50%) CTC Cleared
12 39 (1.47%) CCIE
13 38 (1.43%) CCNA
14 35 (1.31%) ISEB
15 33 (1.24%) ITIL Foundation Certificate
16 28 (1.05%) CCSA
16 28 (1.05%) CCSE
16 28 (1.05%) JNCIA
17 26 (0.98%) CCDP
18 25 (0.94%) CCIP
Quality Assurance & Compliance
1 312 (11.72%) SLA
2 46 (1.73%) QA
3 40 (1.50%) Disclosure Scotland
4 31 (1.16%) ISO/IEC 27001
5 30 (1.13%) PCI DSS
6 23 (0.86%) COBIT
6 23 (0.86%) Sarbanes-Oxley
7 8 (0.30%) ISO 9001
8 7 (0.26%) Data Quality
8 7 (0.26%) RMADS
9 6 (0.23%) PMBOK
10 5 (0.19%) HL7
10 5 (0.19%) ISO/IEC 20000
10 5 (0.19%) ISO22301
11 3 (0.11%) JSP 440
12 2 (0.075%) GxP
12 2 (0.075%) ISO/IEC 17799
12 2 (0.075%) MiFID
13 1 (0.038%) BS25999
13 1 (0.038%) NEBOSH
System Software
1 253 (9.50%) Active Directory
2 133 (5.00%) VMware Infrastructure
3 100 (3.76%) Docker
4 91 (3.42%) vCloud
5 85 (3.19%) Postfix
5 85 (3.19%) Squid
6 47 (1.77%) vSphere
7 34 (1.28%) Virtual Desktop
8 28 (1.05%) VMware ESXi
9 25 (0.94%) Virtual Machines
10 20 (0.75%) Microsoft App-V
11 16 (0.60%) Hyper-V
12 15 (0.56%) VMware ESX
12 15 (0.56%) XenApp
13 14 (0.53%) XenDesktop
14 8 (0.30%) NFS
15 7 (0.26%) RACF
15 7 (0.26%) Tivoli Workload Scheduler
16 6 (0.23%) Samba
16 6 (0.23%) Time Sharing Option
Systems Management
1 150 (5.63%) Puppet
2 103 (3.87%) Ansible
3 93 (3.49%) Terraform
4 88 (3.31%) logstash
5 87 (3.27%) Kibana
6 85 (3.19%) ZABBIX
7 81 (3.04%) Kubernetes
7 81 (3.04%) Rancher
8 58 (2.18%) SCCM
9 50 (1.88%) Tivoli
10 30 (1.13%) FortiGate
10 30 (1.13%) Opscode Chef
11 25 (0.94%) Consul
11 25 (0.94%) Packer
12 18 (0.68%) NetBackup
13 15 (0.56%) SCOM
14 14 (0.53%) Netcool
15 13 (0.49%) HAProxy
16 11 (0.41%) Nagios
16 11 (0.41%) WSUS
Vendors
1 436 (16.38%) Microsoft
2 313 (11.76%) VMware
3 275 (10.33%) ServiceNow
4 223 (8.38%) Oracle
5 187 (7.02%) Cisco
6 134 (5.03%) HP
7 120 (4.51%) Remedy
8 85 (3.19%) IBM
9 81 (3.04%) Sonatype
10 79 (2.97%) SAP
11 78 (2.93%) BMC
12 76 (2.85%) Citrix
13 67 (2.52%) Atlassian
14 66 (2.48%) CheckPoint
15 65 (2.44%) CA
16 62 (2.33%) Red Hat
17 56 (2.10%) Juniper
18 55 (2.07%) F5
19 34 (1.28%) Fortinet
20 32 (1.20%) Riverbed
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Rate: £80.00 - £100.00 per day
Posted: 2 days ago
Fareham, Hampshire
Montash
Rate: £600 - £750 per day + Highly Competitive Rates
Posted: 2 days ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Rate: Up to £10 per hour
Posted: 2 days ago
Sunderland, Tyne and Wear
Lorien Resourcing
Rate: £350 - £400 per day
Posted: 5 days ago
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 3 days ago
Nottingham, Nottinghamshire
Experis Ltd
Posted: 5 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £380 - £411 per day
Posted: 5 days ago
Croydon, Surrey
Synergize Consulting
Posted: 6 days ago
West London
Hays Finance Technology
Posted: 5 days ago
London
onezeero.
Rate: £160 - £165 per day
Posted: 6 days ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Rate: £230.00 - £250.00 per day
Posted: 6 days ago
Plymouth, Devon
Experis Ltd
Rate: £20.00 per hour
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Rate: £26700 - £29300 per annum
Posted: 5 days ago
London
Hydrogen Group
Posted: 6 days ago
City, London
Sanderson
Rate: £250 - £350 per day
Posted: 10 days ago
Basingstoke, Hampshire
LA International
Rate: Negotiable
Posted: 3 days ago
London
Square One Resources
Rate: Negotiable
Posted: 6 days ago
London
Elevate Direct
Rate: From £400 to £480 per day
Posted: 4 days ago
Farnborough, Hampshire
Opus Recruitment Solutions Ltd
Rate: Market Rates
Posted: 3 days ago
London
onezeero.
Rate: £400 - £450 per day +
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
Synergize Consulting
Posted: 6 days ago
Dartford, Kent
Ashdown IT
Rate: £60000 - £85000 per annum + benefits
Posted: 5 days ago
City, London
Thebes IT
Posted: 6 days ago
Cardiff, South Glamorgan
LA International
Rate: £280 - £300 per day
Posted: 5 days ago
Birmingham
People Source Consulting
Rate: £400 - £460 per day
Posted: 16 days ago
London
People Source Consulting
Rate: £550 per annum
Posted: 5 days ago
Cardiff, South Glamorgan
NHS Wales Informatics Service
Rate: Competitive
Posted: 17 days ago
Manchester
People Source Consulting
Rate: £600 - £650 per day
Posted: 16 days ago