The table below looks at the statistics for Service Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Service Management
Rank 71 74 101
Rank change year-on-year
+3 +27
Contract jobs citing Service Management 1412 1315 921
As % of all contract IT jobs located in the UK 2.53% 2.41% 1.90%
As % of the Processes & Methodologies category 3.31% 3.22% 2.59%
Number of daily rates quoted 797 788 465
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£385 £381 £381
Average daily rate % change year-on-year
+0.98% +0.06%
90% offered a daily rate of more than £217 £200 £215
10% offered a daily rate of more than £530 £525 £539
UK excluding London average daily rate £350 £350 £364
% change year-on-year
- -3.78%
Number of hourly rates quoted 59 48 52
Average hourly rate £15.00 £17.30 £19.25
Average hourly rate % change year-on-year
-13.29% -10.12%
90% offered a hourly rate of more than £12.10 £10.40 £12.01
10% offered a hourly rate of more than £42.50 £44.00 £135.00
UK excluding London average hourly rate £13.35 £19.25 £16.00
% change year-on-year
-30.64% +20.31%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42679 40798 35545
As % of all contract IT jobs located in the UK 76.47% 74.90% 73.47%
Number of daily rates quoted 26665 25518 21197
Average daily rate £413 £400 £408
Average daily rate % change year-on-year
+3.12% -1.84%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £390 £375 £360
% change year-on-year
+4.00% +4.16%
Number of hourly rates quoted 1239 1169 1080
Average hourly rate £29.00 £30.00 £32.00
Average hourly rate % change year-on-year
-3.33% -6.25%
90% offered a hourly rate of more than £12.10 £12.50 £13.50
10% offered a hourly rate of more than £47.83 £50.00 £53.00
UK excluding London average hourly rate £30.50 £30.75 £32.00
% change year-on-year
-0.81% -3.90%

Service Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the UK

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management within the UK.

Service Management Daily Rate Trend in the UK

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 1 May 2015.

Service Management Daily Rate Histogram in the UK

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management within the UK.

Service Management Hourly Rate Trend in the UK

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management within the UK over the 3 months to 1 May 2015.

Service Management Hourly Rate Histogram in the UK

Service Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 1270 £398 +2.70% 272
London -19 434 £450 +9.75% 83
South East +23 355 £375 - 68
Yorkshire +17 111 £350 -6.66% 24
City of London -33 100 £475 +18.75% 26
Berkshire +30 98 £400 -9.90% 34
Hampshire +6 92 £361 -3.12% 8
South West -5 91 £389 +11.07% 26
West Yorkshire +12 90 £350 -8.19% 17
North West -14 84 £325 -16.93% 16
Buckinghamshire +21 82 £325 +1.96% 6
Leeds +4 65 £330 -12.00% 8
Scotland +14 63 £268 -15.92% 12
West Midlands -19 59 £285 -18.57% 13
East of England +25 57 £425 +21.42% 19
Surrey +21 46 £393 +6.08% 13
Milton Keynes +16 46 £309 +12.36% 5
Wiltshire +36 45 £412 +17.57% 10
Wales +23 40 £300 -3.92% 2
East Midlands +6 36 £400 +55.33% 14
Manchester -5 34 £350 +12.90% 11
North East -11 31 £300 +7.14% 3
Reading +1 29 £400 -10.51% 13
Tyne and Wear -5 28 £300 +7.14% 3
Cheshire -5 27 £260 -47.47% 3
Glasgow +3 26 £186 -41.56% 5
Newcastle upon Tyne -5 26 £300 +7.14% 3
Hertfordshire +17 24 £475 +93.87% 6
West Wales +20 22 £445 +14.10%
Hook +4 21 £361 -3.43% 1

Service Management
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 1767 (65.79%) ITIL
2 611 (22.75%) ITSM
3 555 (20.66%) Finance
4 542 (20.18%) Service Delivery
5 505 (18.80%) Microsoft
6 487 (18.13%) Security Cleared
7 438 (16.31%) Windows
8 415 (15.45%) Project Management
9 369 (13.74%) SC Cleared
10 366 (13.63%) Change Management
11 343 (12.77%) MS Office
12 323 (12.03%) SLA
13 297 (11.06%) MS Excel
14 275 (10.24%) Analytical Skills
15 260 (9.68%) PRINCE2
16 259 (9.64%) HP
16 259 (9.64%) Incident Management
17 257 (9.57%) Degree
18 243 (9.05%) SQL
19 228 (8.49%) Problem Management
20 227 (8.45%) Cisco
21 226 (8.41%) Management Information System
21 226 (8.41%) Stakeholder Management
22 223 (8.30%) Active Directory
23 207 (7.71%) UNIX
24 200 (7.45%) ITIL Certification
25 176 (6.55%) Firewall
25 176 (6.55%) Citrix
26 172 (6.40%) Agile Software Development
27 167 (6.22%) VMware

Service Management
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT contractor jobs within the UK citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 99 (3.69%) SharePoint
2 81 (3.02%) MS Exchange
3 56 (2.08%) IBM Notes
4 41 (1.53%) IIS
5 34 (1.27%) CMS
6 32 (1.19%) WebLogic
7 26 (0.97%) WebSphere
8 22 (0.82%) Blackberry Enterprise Server
9 17 (0.63%) Lync
9 17 (0.63%) OpenStack
10 15 (0.56%) Apache
11 12 (0.45%) Tomcat
11 12 (0.45%) Exchange Server 2003
12 11 (0.41%) Exchange Server 2010
13 9 (0.34%) GroupWise
14 8 (0.30%) Office Communications Server
14 8 (0.30%) Eucalyptus
14 8 (0.30%) CICS
14 8 (0.30%) BizTalk Server
14 8 (0.30%) AquaLogic
Applications
1 343 (12.77%) MS Office
2 297 (11.06%) MS Excel
3 77 (2.87%) MS PowerPoint
4 72 (2.68%) MS Visio
5 48 (1.79%) MS Project
6 16 (0.60%) Spreadsheet
7 3 (0.11%) Photoshop
8 2 (0.074%) Acrobat
8 2 (0.074%) SPSS
9 1 (0.037%) InfoPath
9 1 (0.037%) S-PLUS
9 1 (0.037%) PowerPivot
Business Applications
1 92 (3.43%) Remedy ITSM
2 25 (0.93%) RMDS
3 18 (0.67%) Dynamics CRM
4 15 (0.56%) assyst
5 9 (0.34%) SAP Oil and Gas
5 9 (0.34%) WebTrends
6 8 (0.30%) SAP SM
7 7 (0.26%) Oracle EBS R12
8 6 (0.22%) Adobe Campaign
8 6 (0.22%) Oracle EBS
9 5 (0.19%) SAP Retail
9 5 (0.19%) Remedy AR System
9 5 (0.19%) Maximo
9 5 (0.19%) Cerner Millennium
10 4 (0.15%) Dynamics AX
11 3 (0.11%) SAP CO
11 3 (0.11%) Unica
11 3 (0.11%) SAP FI
11 3 (0.11%) SAP FI/CO
11 3 (0.11%) Oracle BPM
Cloud Services
1 32 (1.19%) SaaS
2 27 (1.01%) Amazon AWS
3 20 (0.74%) Microsoft Azure
4 16 (0.60%) PaaS
5 15 (0.56%) IaaS
6 12 (0.45%) Google Apps
7 9 (0.34%) Cloud Computing
8 7 (0.26%) AWS CloudFormation
8 7 (0.26%) Adobe Analytics
9 6 (0.22%) Office 365
9 6 (0.22%) Google Analytics
10 3 (0.11%) Amazon EC2
10 3 (0.11%) Amazon S3
10 3 (0.11%) Virtual Private Cloud
10 3 (0.11%) Route 53
11 1 (0.037%) Force.com
11 1 (0.037%) Yammer
11 1 (0.037%) HP Helion
11 1 (0.037%) SuccessFactors
Communications & Networking
1 176 (6.55%) Firewall
2 155 (5.77%) WAN
3 141 (5.25%) LAN
4 122 (4.54%) DNS
5 88 (3.28%) SAN
6 86 (3.20%) TCP/IP
7 85 (3.16%) VPN
8 83 (3.09%) Network Security
9 79 (2.94%) LDAP
10 73 (2.72%) DHCP
11 59 (2.20%) SSL
12 53 (1.97%) Internet
13 52 (1.94%) MPLS
14 47 (1.75%) F5 BIG-IP GTM
15 46 (1.71%) Cisco ASA
16 45 (1.68%) F5 BIG-IP LTM
17 41 (1.53%) Cisco IOS
18 40 (1.49%) Wireless
19 38 (1.41%) VoIP
20 37 (1.38%) HTTP
Database & Business Intelligence
1 69 (2.57%) SQL Server
1 69 (2.57%) Oracle Database
2 43 (1.60%) Relational Database
3 31 (1.15%) Data Warehouse
4 23 (0.86%) Oracle Reports
5 21 (0.78%) RDBMS
6 18 (0.67%) Crystal Reports
7 16 (0.60%) Big Data
7 16 (0.60%) MySQL
7 16 (0.60%) SQL Server Reporting Services
8 14 (0.52%) MongoDB
8 14 (0.52%) SQL Server Integration Services
9 11 (0.41%) Oracle Database 11g
9 11 (0.41%) SQL Server Analysis Services
9 11 (0.41%) MS Access
10 10 (0.37%) Oracle Database 12c
10 10 (0.37%) NoSQL
10 10 (0.37%) OLTP
10 10 (0.37%) Oracle Database 10g
11 8 (0.30%) Redis
Development Applications
1 26 (0.97%) JIRA
1 26 (0.97%) Subversion
2 18 (0.67%) Ant
3 17 (0.63%) ClearCase
3 17 (0.63%) Eclipse
4 16 (0.60%) Jenkins
4 16 (0.60%) Toad
5 15 (0.56%) Team Foundation Server
6 14 (0.52%) Git (software)
7 13 (0.48%) JUnit
8 12 (0.45%) Artifactory
9 11 (0.41%) Visual Studio
10 10 (0.37%) ClearQuest
11 8 (0.30%) Maven
12 7 (0.26%) MSI
13 6 (0.22%) Oracle Forms
13 6 (0.22%) Oracle APEX
14 4 (0.15%) StarTeam
15 2 (0.074%) Rational DOORS
15 2 (0.074%) QuickTest Pro
General
1 555 (20.66%) Finance
2 164 (6.11%) Telecoms
3 127 (4.73%) Banking
4 53 (1.97%) Legal
5 43 (1.60%) Marketing
6 42 (1.56%) Law
7 38 (1.41%) Retail
8 30 (1.12%) Investment Banking
9 29 (1.08%) Billing
10 26 (0.97%) Front Office
10 26 (0.97%) Publishing
11 20 (0.74%) Local Government
12 19 (0.71%) Back Office
12 19 (0.71%) Financial Institution
12 19 (0.71%) Manufacturing
12 19 (0.71%) Electronics
13 17 (0.63%) Pharmaceutical
14 13 (0.48%) Advertising
15 12 (0.45%) Games
16 11 (0.41%) Spanish Language
Job Titles
1 551 (20.51%) Analyst
2 376 (14.00%) Service Manager
3 234 (8.71%) Service Analyst
4 223 (8.30%) Architect
5 209 (7.78%) Consultant
6 191 (7.11%) Project Manager
7 144 (5.36%) Service Desk Analyst
8 133 (4.95%) Delivery Manager
9 118 (4.39%) Services Delivery Manager
10 110 (4.10%) Developer
11 107 (3.98%) Support Analyst
12 100 (3.72%) Business Analyst
13 89 (3.31%) Transition Manager
14 80 (2.98%) Incident Manager
15 68 (2.53%) Service Transition Manager
16 64 (2.38%) Support Engineer
16 64 (2.38%) Network Engineer
17 56 (2.08%) 1st Line Support
18 53 (1.97%) Technical Architect
18 53 (1.97%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 129 (4.80%) XML
2 126 (4.69%) Web Services
3 106 (3.95%) HTML
4 69 (2.57%) CSS
5 59 (2.20%) SOAP
6 52 (1.94%) Middleware
7 51 (1.90%) .NET
8 30 (1.12%) J2EE
9 29 (1.08%) Ajax
10 23 (0.86%) FIX Protocol
11 22 (0.82%) Rendezvous
12 20 (0.74%) JSP
13 19 (0.71%) COM
13 19 (0.71%) HTML5
14 16 (0.60%) REST
15 15 (0.56%) .NET Framework
15 15 (0.56%) XSLT
15 15 (0.56%) Servlets
16 14 (0.52%) Struts
16 14 (0.52%) Hibernate
Miscellaneous
1 275 (10.24%) Analytical Skills
2 226 (8.41%) Management Information System
3 110 (4.10%) CMDB
4 70 (2.61%) NHS
5 65 (2.42%) Computer Science
6 55 (2.05%) Clustering
7 44 (1.64%) Blackberry
8 34 (1.27%) Replication
9 30 (1.12%) Open Source
10 29 (1.08%) Private Cloud
11 27 (1.01%) Fat Client
11 27 (1.01%) Thin Client
12 23 (0.86%) Statistics
13 22 (0.82%) Performance Metrics
14 20 (0.74%) Cryptography
15 19 (0.71%) DTV
16 18 (0.67%) N-Tier
16 18 (0.67%) Economics
17 17 (0.63%) Enterprise Software
18 16 (0.60%) User Experience
Operating Systems
1 438 (16.31%) Windows
2 207 (7.71%) UNIX
3 161 (5.99%) Linux
4 126 (4.69%) Windows 7
5 104 (3.87%) Windows Server 2008
6 99 (3.69%) Windows Server 2003
7 64 (2.38%) Windows XP
8 55 (2.05%) Solaris
9 43 (1.60%) AIX
10 42 (1.56%) Red Hat Enterprise Linux
11 38 (1.41%) Ubuntu
12 36 (1.34%) CentOS
13 31 (1.15%) Android
14 26 (0.97%) Windows 8
15 25 (0.93%) Apple iOS
16 23 (0.86%) Windows Server 2012
17 14 (0.52%) Oracle Linux
17 14 (0.52%) SUSE
18 11 (0.41%) Windows Vista
19 10 (0.37%) SUSE Linux Enterprise Server
Processes & Methodologies
1 1767 (65.79%) ITIL
2 611 (22.75%) ITSM
3 542 (20.18%) Service Delivery
4 415 (15.45%) Project Management
5 366 (13.63%) Change Management
6 260 (9.68%) PRINCE2
7 259 (9.64%) Incident Management
8 228 (8.49%) Problem Management
9 226 (8.41%) Stakeholder Management
10 172 (6.40%) Agile Software Development
11 158 (5.88%) Configuration Management
12 152 (5.66%) ITIL V3
13 129 (4.80%) Workflow
14 124 (4.62%) Continuous Improvement
15 117 (4.36%) Release Management
16 105 (3.91%) Migration
17 100 (3.72%) Disaster Recovery
18 96 (3.57%) Business Analysis
19 93 (3.46%) Risk Management
20 91 (3.39%) Programme Management
Programming Languages
1 243 (9.05%) SQL
2 111 (4.13%) Java
3 69 (2.57%) JavaScript
4 49 (1.82%) C
5 36 (1.34%) PL/SQL
6 31 (1.15%) PowerShell
6 31 (1.15%) Perl
7 30 (1.12%) Python
8 22 (0.82%) Ruby
9 20 (0.74%) Shell Script
10 19 (0.71%) VBScript
11 18 (0.67%) PHP
11 18 (0.67%) C#
12 13 (0.48%) C++
12 13 (0.48%) T-SQL
13 12 (0.45%) VB
14 11 (0.41%) VB.NET
15 10 (0.37%) Korn
16 9 (0.34%) WebLogic Scripting Tool
17 7 (0.26%) VBA
Qualifications
1 487 (18.13%) Security Cleared
2 369 (13.74%) SC Cleared
3 257 (9.57%) Degree
4 200 (7.45%) ITIL Certification
5 92 (3.43%) Microsoft Certification
6 87 (3.24%) DV Cleared
7 75 (2.79%) ITIL Foundation Certificate
8 73 (2.72%) Cisco Certification
9 50 (1.86%) MCP
10 48 (1.79%) MCSE
11 43 (1.60%) PMI Certification
12 41 (1.53%) PRINCE2 Practitioner
13 40 (1.49%) MCITP
14 35 (1.30%) CCNA
14 35 (1.30%) CISSP
15 34 (1.27%) MCTS
16 33 (1.23%) CCNP
17 30 (1.12%) PMP
18 20 (0.74%) ISEB
19 17 (0.63%) PRINCE2 Certification
Quality Assurance & Compliance
1 323 (12.03%) SLA
2 93 (3.46%) QA
3 39 (1.45%) ISO/IEC 27001
3 39 (1.45%) COBIT
4 33 (1.23%) ISO 9001
5 15 (0.56%) PCI DSS
5 15 (0.56%) JSP 440
6 12 (0.45%) Sarbanes-Oxley
7 10 (0.37%) ISO/IEC 20000
8 8 (0.30%) BS15000
9 3 (0.11%) HL7
9 3 (0.11%) ISO 9000
10 2 (0.074%) PMBOK
10 2 (0.074%) P3O
10 2 (0.074%) ISO 14001
11 1 (0.037%) ISO 8583
11 1 (0.037%) BS25999
11 1 (0.037%) GPG13
11 1 (0.037%) Data Quality
System Software
1 223 (8.30%) Active Directory
2 106 (3.95%) VMware Infrastructure
3 70 (2.61%) Hyper-V
4 30 (1.12%) vSphere
5 24 (0.89%) VMware ESXi
6 23 (0.86%) Microsoft App-V
7 15 (0.56%) Firmware
8 14 (0.52%) NLBS
9 12 (0.45%) VMware Server
10 11 (0.41%) XenApp
10 11 (0.41%) vCloud
11 10 (0.37%) Veritas Cluster Server
11 10 (0.37%) Xen
12 9 (0.34%) NFS
13 5 (0.19%) Citrix Presentation Server
13 5 (0.19%) VMware Workstation
13 5 (0.19%) GPFS
14 4 (0.15%) XenDesktop
14 4 (0.15%) FreeRADIUS
14 4 (0.15%) Terminal Services
Systems Management
1 41 (1.53%) SCCM
2 40 (1.49%) OpenView
3 35 (1.30%) OVSD
4 34 (1.27%) SCOM
5 24 (0.89%) HP UCMDB
6 22 (0.82%) Systems Management Server (SMS)
7 21 (0.78%) Backup Exec
7 21 (0.78%) Puppet
8 18 (0.67%) WhatsUp Gold
9 17 (0.63%) WSUS
9 17 (0.63%) Nagios
9 17 (0.63%) CA Spectrum
9 17 (0.63%) HP SiteScope
10 16 (0.60%) Opscode Chef
10 16 (0.60%) NetBackup
11 14 (0.52%) Cisco UCCX
12 13 (0.48%) Cisco CUCM
13 12 (0.45%) Oracle Enterprise Manager
13 12 (0.45%) WMI
14 11 (0.41%) HP Operations Orchestration
Vendors
1 505 (18.80%) Microsoft
2 259 (9.64%) HP
3 227 (8.45%) Cisco
4 176 (6.55%) Citrix
5 167 (6.22%) VMware
6 157 (5.85%) Oracle
7 142 (5.29%) Remedy
8 123 (4.58%) BMC
9 104 (3.87%) ServiceNow
10 83 (3.09%) Juniper
11 75 (2.79%) F5
12 74 (2.76%) SAP
13 73 (2.72%) CheckPoint
14 60 (2.23%) Red Hat
15 58 (2.16%) Lotus
16 53 (1.97%) CA
17 51 (1.90%) McAfee
18 42 (1.56%) IBM
19 41 (1.53%) SolarWinds
20 39 (1.45%) NetApp
Halifax, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 2 days ago
Leeds, West Yorkshire
Integrity IT Solutions
Rate: Unspecified
Posted: 2 days ago
Hampshire
Experis Ltd
Rate: £300.00 - £400.00 per day
Posted: 2 days ago
Kegworth, Leicestershire
PTS Resourcing (UK) Ltd
Posted: 2 days ago
London
Ideal Training
Rate: Excellent Daily Rate Negotiable
Posted: 2 days ago
London
Coal IT Services
Rate: Up to £190 per day
Posted: 2 days ago
Halifax, Yorkshire
Yoh
Posted: 3 days ago
Halifax, Yorkshire
Yoh
Posted: 3 days ago
Berkshire
Vivate Recruitment
Posted: 3 days ago
Berkshire
Vivate Recruitment
Posted: 3 days ago
London
ANSON MCCADE
Rate: £470 p/d
Posted: 3 days ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 3 days ago
London
Marcus Donald People
Rate: £12 - £17 per hour
Posted: 3 days ago
City, London
Red10
Rate: £650 - £750 per day
Posted: 4 days ago
Guildford, Surrey
Connectus
Rate: £11.18 - £13.71 per hour
Posted: 4 days ago
Slough, Berkshire
Networking People
Rate: £400 - £460 per day
Posted: 4 days ago
Warwickshire
Venn Group
Rate: £300 - £350 Per Day
Posted: 4 days ago
Glasgow, Lanarkshire
Lorien Resourcing
Posted: 5 days ago
City, London
Connectus
Rate: £600 per day
Posted: 5 days ago
Leeds, West Yorkshire
Certes Computing Ltd
Rate: £200 - £250 per day
Posted: 5 days ago