The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 94 91 99
Rank change year-on-year
-3 +8
Contract jobs requiring a Service Analyst 34 20 15
As % of all contract IT jobs located in the West Midlands 1.32% 0.95% 0.66%
As % of the Job Titles category 1.46% 1.03% 0.71%
Number of daily rates quoted 9 8 1
Average daily rate
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of your Daily Rate
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£165 £130 £135
Average daily rate % change year-on-year
+26.92% -3.70%
UK excluding London average daily rate £150 £112 £120
% change year-on-year
+34.07% -6.77%
Number of hourly rates quoted 14 1 6
Average hourly rate £16.75 £7.00 £15.25
Average hourly rate % change year-on-year
+139.28% -54.09%
90% offered a hourly rate of more than £9.55 £7.00 £14.00
10% offered a hourly rate of more than £25.00 £7.00 £17.50
UK excluding London average hourly rate £12.50 £12.50 £13.88
% change year-on-year
- -9.90%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2335 1949 2126
As % of all contract IT jobs located in the West Midlands 90.82% 92.33% 93.04%
Number of daily rates quoted 1173 1027 1054
Average daily rate £343 £335 £325
Average daily rate % change year-on-year
+2.23% +3.07%
90% offered a daily rate of more than £200 £210 £200
10% offered a daily rate of more than £490 £450 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 155 146 148
Average hourly rate £17.00 £15.00 £22.75
Average hourly rate % change year-on-year
+13.33% -34.06%
90% offered a hourly rate of more than £9.50 £10.00 £11.68
10% offered a hourly rate of more than £37.80 £30.00 £37.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the West Midlands

Service Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the West Midlands region.

Service Analyst Daily Rate Trend in the West Midlands

Service Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the West Midlands region over the 3 months to 19 September 2014.

Service Analyst Daily Rate Histogram in the West Midlands

Service Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the West Midlands region.

Service Analyst Hourly Rate Trend in the West Midlands

Service Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the West Midlands region over the 3 months to 19 September 2014.

Service Analyst Hourly Rate Histogram in the West Midlands

Service Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 9 £140 +7.69% 3
Coventry - 7 £350 - 4
Staffordshire +2 5 £150 - 1
Warwickshire -6 4 - -
Worcestershire - 1 - -
Solihull - - - -
Walsall - - - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT contractor jobs across the West Midlands region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 30 (41.67%) ITIL
2 26 (36.11%) Windows
2 26 (36.11%) Active Directory
3 25 (34.72%) MS Office
4 21 (29.17%) SLA
5 19 (26.39%) Microsoft
6 18 (25.00%) Citrix
7 11 (15.28%) MS Excel
8 10 (13.89%) Windows 7
8 10 (13.89%) Service Delivery
9 9 (12.50%) Problem Management
10 8 (11.11%) IBM Notes
10 8 (11.11%) Windows XP
10 8 (11.11%) Lotus
11 7 (9.72%) SQL
11 7 (9.72%) ITIL Certification
11 7 (9.72%) Security Cleared
11 7 (9.72%) MS PowerPoint
11 7 (9.72%) Mathematics
12 6 (8.33%) Statistics
12 6 (8.33%) Data Entry
12 6 (8.33%) Analytics
12 6 (8.33%) ServiceNow
12 6 (8.33%) Stakeholder Management
12 6 (8.33%) ITSM
12 6 (8.33%) Service Management
12 6 (8.33%) VBA
12 6 (8.33%) MS Visio
13 5 (6.94%) NHS
13 5 (6.94%) VMware

Service Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT contractor jobs across the West Midlands region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.11%) IBM Notes
2 4 (5.56%) SharePoint
3 2 (2.78%) WorkSite
3 2 (2.78%) MS Exchange
Applications
1 25 (34.72%) MS Office
2 11 (15.28%) MS Excel
3 7 (9.72%) MS PowerPoint
4 6 (8.33%) MS Visio
Communications & Networking
1 3 (4.17%) LAN
Database & Business Intelligence
1 2 (2.78%) MS Access
2 1 (1.39%) MySQL
2 1 (1.39%) SQL Server
General
1 5 (6.94%) Finance
1 5 (6.94%) Retail
2 4 (5.56%) Legal
2 4 (5.56%) Back Office
3 2 (2.78%) Telecoms
Miscellaneous
1 7 (9.72%) Mathematics
2 6 (8.33%) Statistics
3 5 (6.94%) NHS
4 4 (5.56%) Wiki
4 4 (5.56%) Blackberry
5 2 (2.78%) Client/Server
6 1 (1.39%) Enterprise Storage
6 1 (1.39%) FMCG
6 1 (1.39%) Analytical Skills
Operating Systems
1 26 (36.11%) Windows
2 10 (13.89%) Windows 7
3 8 (11.11%) Windows XP
4 2 (2.78%) Windows Server 2008
4 2 (2.78%) Linux
5 1 (1.39%) Windows Server 2003
5 1 (1.39%) Apple iOS
5 1 (1.39%) Windows 8
Processes & Methodologies
1 30 (41.67%) ITIL
2 10 (13.89%) Service Delivery
3 9 (12.50%) Problem Management
4 6 (8.33%) Data Entry
4 6 (8.33%) Analytics
4 6 (8.33%) Stakeholder Management
4 6 (8.33%) ITSM
4 6 (8.33%) Service Management
5 4 (5.56%) Incident Management
5 4 (5.56%) PRINCE2
6 3 (4.17%) Mentoring
7 2 (2.78%) Performance Analysis
7 2 (2.78%) Change Management
7 2 (2.78%) Workflow
8 1 (1.39%) ERP
8 1 (1.39%) Configuration Management
8 1 (1.39%) Risk Management
8 1 (1.39%) Migration
8 1 (1.39%) Password Management
8 1 (1.39%) Quality Management
Programming Languages
1 7 (9.72%) SQL
2 6 (8.33%) VBA
Qualifications
1 7 (9.72%) ITIL Certification
1 7 (9.72%) Security Cleared
2 5 (6.94%) SC Cleared
3 4 (5.56%) PRINCE2 Certification
4 3 (4.17%) CCNA
4 3 (4.17%) Cisco Certification
5 1 (1.39%) MCSE
5 1 (1.39%) MCP
5 1 (1.39%) Microsoft Certification
5 1 (1.39%) CNE
5 1 (1.39%) Novell Certification
5 1 (1.39%) DV Cleared
Quality Assurance & Compliance
1 21 (29.17%) SLA
2 1 (1.39%) QA
System Software
1 26 (36.11%) Active Directory
2 1 (1.39%) VMware ESX
2 1 (1.39%) XenApp
2 1 (1.39%) XenServer
2 1 (1.39%) Citrix Presentation Server
Systems Management
1 3 (4.17%) Tivoli
2 2 (2.78%) SCOM
3 1 (1.39%) DameWare
3 1 (1.39%) SCCM
Vendors
1 19 (26.39%) Microsoft
2 18 (25.00%) Citrix
3 8 (11.11%) Lotus
4 6 (8.33%) ServiceNow
5 5 (6.94%) VMware
6 3 (4.17%) Remedy
7 1 (1.39%) LANDesk
7 1 (1.39%) Google