The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Analyst
Rank 176 183 201
Rank change year-on-year
+7 +18
Contract jobs requiring a Service Analyst 629 548 517
As % of all contract IT jobs located in England 1.23% 1.14% 0.97%
As % of the Job Titles category 1.33% 1.23% 1.05%
Number of daily rates quoted 285 243 182
Average daily rate
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of your Daily Rate
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£165 £170 £148
Average daily rate % change year-on-year
-2.94% +15.25%
90% offered a daily rate of more than £105 £76 £99
10% offered a daily rate of more than £325 £328 £339
UK excluding London average daily rate £142 £113 £115
% change year-on-year
+25.77% -2.17%
Number of hourly rates quoted 165 183 175
Average hourly rate £14.00 £14.50 £14.50
Average hourly rate % change year-on-year
-3.44% -
90% offered a hourly rate of more than £10.05 £11.00 £10.50
10% offered a hourly rate of more than £19.50 £21.20 £20.00
UK excluding London average hourly rate £12.62 £13.14 £13.50
% change year-on-year
-3.92% -2.70%
Service Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47194 44670 49324
As % of all contract IT jobs located in England 92.21% 92.82% 92.92%
Number of daily rates quoted 29171 27141 28355
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1876 1959 2460
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Service Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in England

Service Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the England region.

Service Analyst Daily Rate Trend in England

Service Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the England region over the 3 months to 29 August 2014.

Service Analyst Daily Rate Histogram in England

Service Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the England region.

Service Analyst Hourly Rate Trend in England

Service Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the England region over the 3 months to 29 August 2014.

Service Analyst Hourly Rate Histogram in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 239 £190 -2.06% 35
South East +28 129 £150 +15.38% 27
East of England -21 52 £150 - 5
Yorkshire +15 49 £125 -3.84% 15
North West +13 46 £115 -36.11% 8
West Midlands +13 39 £165 +26.92% 2
South West -36 27 £115 -20.68% 7
North East -10 18 £122 - 1
East Midlands -20 18 £120 +71.42% 7
Service Analyst
UK

Service Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT contractor jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 660 (53.48%) Windows
2 622 (50.41%) ITIL
3 510 (41.33%) Active Directory
4 428 (34.68%) MS Office
5 399 (32.33%) Microsoft
6 332 (26.90%) Windows 7
7 303 (24.55%) Windows XP
8 287 (23.26%) MS Excel
9 232 (18.80%) Service Management
10 203 (16.45%) Citrix
11 178 (14.42%) Finance
12 173 (14.02%) SLA
13 163 (13.21%) Blackberry
14 145 (11.75%) Incident Management
15 134 (10.86%) Service Delivery
16 115 (9.32%) MS Exchange
17 98 (7.94%) Remedy
18 87 (7.05%) ITIL Certification
19 86 (6.97%) HP
20 82 (6.65%) Security Cleared
21 81 (6.56%) Law
22 74 (6.00%) MCP
23 73 (5.92%) Legal
23 73 (5.92%) Banking
23 73 (5.92%) Problem Management
24 68 (5.51%) ITSM
25 67 (5.43%) MS PowerPoint
26 60 (4.86%) IBM Notes
26 60 (4.86%) Lotus
27 59 (4.78%) Microsoft Certification

Service Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT contractor jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 115 (9.32%) MS Exchange
2 60 (4.86%) IBM Notes
3 54 (4.38%) Blackberry Enterprise Server
4 28 (2.27%) Exchange Server 2010
5 20 (1.62%) SharePoint
6 18 (1.46%) Exchange Server 2007
7 13 (1.05%) Exchange Server 2003
8 10 (0.81%) Lync
9 9 (0.73%) WorkSite
10 7 (0.57%) CICS
11 6 (0.49%) IIS
12 4 (0.32%) Tomcat
12 4 (0.32%) CMS
13 3 (0.24%) Exchange Server 5.5
13 3 (0.24%) WebSphere
13 3 (0.24%) WebSphere Application Server
13 3 (0.24%) Lotus Domino
14 2 (0.16%) SharePoint 2010
14 2 (0.16%) Exchange Server 2013
15 1 (0.081%) Adobe CQ
Applications
1 428 (34.68%) MS Office
2 287 (23.26%) MS Excel
3 67 (5.43%) MS PowerPoint
4 24 (1.94%) MS Visio
5 4 (0.32%) MS Project
6 3 (0.24%) Spreadsheet
Business Applications
1 29 (2.35%) Remedy ITSM
2 3 (0.24%) Remedy AR System
3 2 (0.16%) Oracle EBS
3 2 (0.16%) assyst
3 2 (0.16%) Oracle General Ledger
3 2 (0.16%) Oracle EBS R12
4 1 (0.081%) Oracle iProcurement
4 1 (0.081%) Oracle Payables
4 1 (0.081%) Oracle Procure-to-Pay
4 1 (0.081%) Oracle Internet Expenses
4 1 (0.081%) Cerner Millennium
4 1 (0.081%) Oracle Financials
Cloud Services
1 20 (1.62%) Office 365
2 5 (0.41%) Google Apps
3 1 (0.081%) Force.com
3 1 (0.081%) Amazon EC2
3 1 (0.081%) Amazon S3
3 1 (0.081%) Amazon AWS
3 1 (0.081%) SaaS
Communications & Networking
1 44 (3.57%) VPN
2 42 (3.40%) TCP/IP
3 37 (3.00%) Internet
4 31 (2.51%) LAN
5 29 (2.35%) WAN
6 25 (2.03%) VoIP
7 16 (1.30%) DNS
8 12 (0.97%) Broadband
9 11 (0.89%) Wireless
10 8 (0.65%) DHCP
11 7 (0.57%) MPLS
11 7 (0.57%) Firewall
11 7 (0.57%) Wi-Fi
12 5 (0.41%) ADSL
13 4 (0.32%) IP Telephony
14 3 (0.24%) Cisco IOS
14 3 (0.24%) Intranet
14 3 (0.24%) HTTP
14 3 (0.24%) Unified Communications
15 2 (0.16%) Ethernet
Database & Business Intelligence
1 10 (0.81%) SQL Server
2 9 (0.73%) Crystal Reports
3 7 (0.57%) SQL Server Reporting Services
4 5 (0.41%) MS Access
5 4 (0.32%) Data Mining
6 3 (0.24%) SQL Server 2005
6 3 (0.24%) SQL Server 2008
6 3 (0.24%) Relational Database
7 2 (0.16%) Oracle Exadata
7 2 (0.16%) MySQL
7 2 (0.16%) Oracle BI EE
7 2 (0.16%) EDRMS
8 1 (0.081%) EDMS
8 1 (0.081%) CorVu
8 1 (0.081%) Data Warehouse
8 1 (0.081%) Oracle Reports
8 1 (0.081%) Oracle Database
8 1 (0.081%) SQL Server Integration Services
8 1 (0.081%) BusinessObjects XI
8 1 (0.081%) SQL Server Analysis Services
General
1 178 (14.42%) Finance
2 81 (6.56%) Law
3 73 (5.92%) Legal
3 73 (5.92%) Banking
4 45 (3.65%) Retail
5 33 (2.67%) Telecoms
6 19 (1.54%) French Language
7 18 (1.46%) Back Office
8 17 (1.38%) Investment Banking
9 16 (1.30%) Manufacturing
10 15 (1.22%) Advertising
11 7 (0.57%) International Banking
12 6 (0.49%) Publishing
12 6 (0.49%) Pharmaceutical
13 5 (0.41%) Front Office
13 5 (0.41%) Marketing
13 5 (0.41%) Military
14 3 (0.24%) Billing
14 3 (0.24%) Financial Institution
14 3 (0.24%) German Language
Libraries, Frameworks & Software Standards
1 4 (0.32%) .NET
2 3 (0.24%) SOAP
2 3 (0.24%) Spring
2 3 (0.24%) Software Packaging
3 2 (0.16%) Web Services
4 1 (0.081%) Middleware
4 1 (0.081%) CSS
4 1 (0.081%) HTML
4 1 (0.081%) XMPP
Miscellaneous
1 163 (13.21%) Blackberry
2 40 (3.24%) Management Information System
3 36 (2.92%) NHS
4 24 (1.94%) Mathematics
5 19 (1.54%) Statistics
6 18 (1.46%) Handset
6 18 (1.46%) iPhone
7 14 (1.13%) iPad
8 11 (0.89%) Video Conferencing
8 11 (0.89%) Client/Server
9 8 (0.65%) Thin Client
9 8 (0.65%) Fat Client
10 7 (0.57%) Data Protection Act
11 6 (0.49%) Smartphone
11 6 (0.49%) PDA
12 5 (0.41%) Mainframe
12 5 (0.41%) CMDB
12 5 (0.41%) SWIFT
12 5 (0.41%) Mobile Computing
13 4 (0.32%) Wiki
Operating Systems
1 660 (53.48%) Windows
2 332 (26.90%) Windows 7
3 303 (24.55%) Windows XP
4 56 (4.54%) Windows Server 2008
5 54 (4.38%) Windows Server 2003
6 33 (2.67%) Windows Vista
7 32 (2.59%) Windows 8
8 29 (2.35%) UNIX
9 26 (2.11%) Android
10 22 (1.78%) Apple iOS
11 18 (1.46%) Mac OS X
12 16 (1.30%) Linux
13 11 (0.89%) Windows 2000
14 9 (0.73%) Windows Server 2012
15 7 (0.57%) Windows NT
16 6 (0.49%) Solaris
16 6 (0.49%) Red Hat Enterprise Linux
17 4 (0.32%) Windows 2000 Server
18 3 (0.24%) Mac OS
18 3 (0.24%) Windows Mobile
Processes & Methodologies
1 622 (50.41%) ITIL
2 232 (18.80%) Service Management
3 145 (11.75%) Incident Management
4 134 (10.86%) Service Delivery
5 73 (5.92%) Problem Management
6 68 (5.51%) ITSM
7 47 (3.81%) Document Management
8 45 (3.65%) Change Management
9 33 (2.67%) ITIL V3
10 30 (2.43%) PRINCE2
11 27 (2.19%) Project Management
12 22 (1.78%) Migration
12 22 (1.78%) Stakeholder Management
12 22 (1.78%) Time Management
13 19 (1.54%) Continuous Improvement
14 17 (1.38%) E-Commerce
15 16 (1.30%) Release Management
16 15 (1.22%) Root Cause Analysis
17 14 (1.13%) Workflow
18 13 (1.05%) Supplier Management
Programming Languages
1 33 (2.67%) SQL
2 15 (1.22%) C
3 6 (0.49%) VBA
4 4 (0.32%) Java
4 4 (0.32%) Perl
5 3 (0.24%) Korn
5 3 (0.24%) PowerShell
5 3 (0.24%) Bash Shell
6 1 (0.081%) JavaScript
6 1 (0.081%) Python
6 1 (0.081%) Shell Script
Qualifications
1 87 (7.05%) ITIL Certification
2 82 (6.65%) Security Cleared
3 74 (6.00%) MCP
4 59 (4.78%) Microsoft Certification
5 52 (4.21%) Degree
6 49 (3.97%) SC Cleared
7 31 (2.51%) ITIL Foundation Certificate
8 22 (1.78%) DV Cleared
9 20 (1.62%) MCSE
10 19 (1.54%) A+ Certification
11 18 (1.46%) MCSA
12 17 (1.38%) MOS
13 12 (0.97%) Cisco Certification
13 12 (0.97%) CCNA
14 11 (0.89%) MCDST
15 7 (0.57%) PRINCE2 Certification
16 6 (0.49%) MCITP
17 5 (0.41%) MCTS
18 3 (0.24%) JNCIA
18 3 (0.24%) RHCE
Quality Assurance & Compliance
1 173 (14.02%) SLA
2 6 (0.49%) QA
3 5 (0.41%) ISO/IEC 27001
4 3 (0.24%) ISO 9001
5 2 (0.16%) COBIT
6 1 (0.081%) GxP
System Software
1 510 (41.33%) Active Directory
2 12 (0.97%) VMware Infrastructure
3 9 (0.73%) XenApp
4 3 (0.24%) NFS
4 3 (0.24%) Terminal Server
4 3 (0.24%) Terminal Services
5 2 (0.16%) VMware ESX
5 2 (0.16%) Citrix Presentation Server
5 2 (0.16%) MetaFrame
5 2 (0.16%) vSphere
6 1 (0.081%) UAG
6 1 (0.081%) XenServer
6 1 (0.081%) XenDesktop
6 1 (0.081%) Hyper-V
6 1 (0.081%) NDS
6 1 (0.081%) VMware Server
Systems Management
1 29 (2.35%) OpenView
2 26 (2.11%) SCCM
3 25 (2.03%) OVSD
4 14 (1.13%) Systems Management Server (SMS)
5 6 (0.49%) SCOM
6 5 (0.41%) NetBackup
6 5 (0.41%) Tivoli
7 4 (0.32%) Unicenter
7 4 (0.32%) HP UCMDB
8 3 (0.24%) ZENworks
9 2 (0.16%) DameWare
9 2 (0.16%) ARCserve
9 2 (0.16%) Backup Exec
9 2 (0.16%) HP Data Protector
10 1 (0.081%) Forefront Identity Manager
10 1 (0.081%) Norton AntiVirus
10 1 (0.081%) MAILsweeper
Vendors
1 399 (32.33%) Microsoft
2 203 (16.45%) Citrix
3 98 (7.94%) Remedy
4 86 (6.97%) HP
5 60 (4.86%) Lotus
6 39 (3.16%) VMware
7 35 (2.84%) Cisco
8 31 (2.51%) ServiceNow
9 25 (2.03%) BMC
10 24 (1.94%) McAfee
11 19 (1.54%) LANDesk
12 17 (1.38%) Apple
13 14 (1.13%) Symantec
14 12 (0.97%) Google
14 12 (0.97%) MobileIron
14 12 (0.97%) SAP
15 10 (0.81%) Oracle
15 10 (0.81%) Dell
15 10 (0.81%) CA
16 9 (0.73%) Avaya
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