The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 170 184 192
Rank change year-on-year
+14 +8
Contract jobs requiring a Service Analyst 668 570 559
As % of all contract IT jobs located in England 1.28% 1.18% 1.06%
As % of the Job Titles category 1.40% 1.27% 1.14%
Number of daily rates quoted 297 250 206
Average daily rate
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of your Daily Rate
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£165 £170 £141
Average daily rate % change year-on-year
-2.94% +20.35%
90% offered a daily rate of more than £110 £75 £99
10% offered a daily rate of more than £325 £331 £327
UK excluding London average daily rate £150 £112 £120
% change year-on-year
+34.07% -6.77%
Number of hourly rates quoted 191 184 186
Average hourly rate £13.50 £14.04 £14.50
Average hourly rate % change year-on-year
-3.84% -3.17%
90% offered a hourly rate of more than £10.13 £10.93 £11.00
10% offered a hourly rate of more than £18.00 £20.00 £20.00
UK excluding London average hourly rate £12.50 £12.50 £13.88
% change year-on-year
- -9.90%
Service Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47557 44759 49184
As % of all contract IT jobs located in England 91.01% 92.80% 92.98%
Number of daily rates quoted 29593 27372 28112
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1907 1958 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in England

Service Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the England region.

Service Analyst Daily Rate Trend in England

Service Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the England region over the 3 months to 19 September 2014.

Service Analyst Daily Rate Histogram in England

Service Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the England region.

Service Analyst Hourly Rate Trend in England

Service Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the England region over the 3 months to 19 September 2014.

Service Analyst Hourly Rate Histogram in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 261 £193 -0.77% 37
South East +57 142 £150 +7.14% 28
East of England -6 60 £156 +22.54% 10
North West +28 56 £113 -46.42% 5
Yorkshire -2 39 £160 +34.73% 10
West Midlands -3 34 £165 +26.92% 8
South West -38 30 £115 -20.68% 9
North East -21 18 £125 - 2
East Midlands -23 18 £120 +60.00% 5
Service Analyst
UK

Service Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 711 (55.12%) Windows
2 635 (49.22%) ITIL
3 558 (43.26%) Active Directory
4 469 (36.36%) MS Office
5 437 (33.88%) Microsoft
6 372 (28.84%) Windows 7
7 317 (24.57%) Windows XP
8 304 (23.57%) MS Excel
9 235 (18.22%) Service Management
10 212 (16.43%) Citrix
11 184 (14.26%) Finance
12 171 (13.26%) SLA
13 163 (12.64%) Blackberry
14 138 (10.70%) Incident Management
15 127 (9.84%) Analytical Skills
16 123 (9.53%) Service Delivery
17 121 (9.38%) MS Exchange
18 101 (7.83%) Remedy
19 91 (7.05%) Security Cleared
20 83 (6.43%) Law
20 83 (6.43%) HP
21 79 (6.12%) ITIL Certification
22 78 (6.05%) ITSM
23 77 (5.97%) MCP
24 74 (5.74%) Legal
25 73 (5.66%) Banking
26 70 (5.43%) MS PowerPoint
27 66 (5.12%) IBM Notes
27 66 (5.12%) Lotus
28 65 (5.04%) Problem Management

Service Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 121 (9.38%) MS Exchange
2 66 (5.12%) IBM Notes
3 51 (3.95%) Blackberry Enterprise Server
4 31 (2.40%) Exchange Server 2010
5 21 (1.63%) SharePoint
6 16 (1.24%) Exchange Server 2007
7 14 (1.09%) WorkSite
8 12 (0.93%) Exchange Server 2003
9 11 (0.85%) Lync
10 7 (0.54%) CICS
11 5 (0.39%) IIS
12 4 (0.31%) Lotus Domino
13 3 (0.23%) CMS
13 3 (0.23%) Tomcat
13 3 (0.23%) Exchange Server 5.5
14 2 (0.16%) WebSphere
14 2 (0.16%) Exchange Server 2013
14 2 (0.16%) WebSphere Application Server
15 1 (0.078%) Apache
15 1 (0.078%) Adobe CQ
Applications
1 469 (36.36%) MS Office
2 304 (23.57%) MS Excel
3 70 (5.43%) MS PowerPoint
4 27 (2.09%) MS Visio
5 8 (0.62%) MS Project
6 3 (0.23%) Spreadsheet
Business Applications
1 33 (2.56%) Remedy ITSM
2 4 (0.31%) assyst
3 3 (0.23%) Remedy AR System
4 2 (0.16%) Oracle General Ledger
4 2 (0.16%) Oracle EBS R12
4 2 (0.16%) Oracle EBS
5 1 (0.078%) Oracle Financials
5 1 (0.078%) Oracle Payables
5 1 (0.078%) Oracle Procure-to-Pay
5 1 (0.078%) Oracle Internet Expenses
5 1 (0.078%) Oracle iProcurement
5 1 (0.078%) Cerner Millennium
Cloud Services
1 20 (1.55%) Office 365
2 8 (0.62%) Google Apps
3 1 (0.078%) SaaS
3 1 (0.078%) Amazon EC2
3 1 (0.078%) Amazon S3
3 1 (0.078%) Amazon AWS
3 1 (0.078%) Force.com
Communications & Networking
1 49 (3.80%) VPN
2 47 (3.64%) TCP/IP
3 42 (3.26%) Internet
4 32 (2.48%) LAN
5 30 (2.33%) WAN
6 25 (1.94%) VoIP
7 18 (1.40%) DNS
8 13 (1.01%) Wireless
9 12 (0.93%) Broadband
10 9 (0.70%) DHCP
11 8 (0.62%) ADSL
12 7 (0.54%) MPLS
12 7 (0.54%) Firewall
13 6 (0.47%) Wi-Fi
14 5 (0.39%) Intranet
15 4 (0.31%) HTTP
16 3 (0.23%) IP Telephony
16 3 (0.23%) Ethernet
16 3 (0.23%) Unified Communications
16 3 (0.23%) Cisco IOS
Database & Business Intelligence
1 10 (0.78%) SQL Server
2 7 (0.54%) Crystal Reports
2 7 (0.54%) SQL Server Reporting Services
3 6 (0.47%) MS Access
4 3 (0.23%) SQL Server 2008
4 3 (0.23%) SQL Server 2005
5 2 (0.16%) Oracle BI EE
5 2 (0.16%) Relational Database
5 2 (0.16%) Oracle Exadata
5 2 (0.16%) EDRMS
5 2 (0.16%) MySQL
5 2 (0.16%) Data Mining
6 1 (0.078%) Data Warehouse
6 1 (0.078%) Oracle Reports
6 1 (0.078%) EDMS
6 1 (0.078%) Oracle Database
6 1 (0.078%) SQL Server Integration Services
6 1 (0.078%) SQL Server Analysis Services
General
1 184 (14.26%) Finance
2 83 (6.43%) Law
3 74 (5.74%) Legal
4 73 (5.66%) Banking
5 48 (3.72%) Retail
6 35 (2.71%) Telecoms
7 22 (1.71%) French Language
8 20 (1.55%) Investment Banking
9 18 (1.40%) Manufacturing
10 16 (1.24%) Back Office
11 12 (0.93%) Advertising
12 7 (0.54%) Pharmaceutical
12 7 (0.54%) Publishing
12 7 (0.54%) Front Office
13 5 (0.39%) Military
13 5 (0.39%) International Banking
14 4 (0.31%) Financial Institution
15 3 (0.23%) Billing
15 3 (0.23%) Games
15 3 (0.23%) Marketing
Libraries, Frameworks & Software Standards
1 5 (0.39%) .NET
2 4 (0.31%) Software Packaging
3 3 (0.23%) SOAP
3 3 (0.23%) Spring
4 2 (0.16%) Middleware
5 1 (0.078%) Web Services
5 1 (0.078%) COM
5 1 (0.078%) CSS
5 1 (0.078%) HTML
5 1 (0.078%) XHR
5 1 (0.078%) XMPP
5 1 (0.078%) JSON
Miscellaneous
1 163 (12.64%) Blackberry
2 127 (9.84%) Analytical Skills
3 46 (3.57%) Management Information System
4 42 (3.26%) NHS
5 27 (2.09%) Mathematics
6 22 (1.71%) Statistics
7 18 (1.40%) iPhone
8 17 (1.32%) Handset
8 17 (1.32%) iPad
9 14 (1.09%) Video Conferencing
10 12 (0.93%) Fat Client
10 12 (0.93%) Thin Client
10 12 (0.93%) Client/Server
11 8 (0.62%) Smartphone
12 7 (0.54%) PDA
13 6 (0.47%) CMDB
14 5 (0.39%) Mainframe
14 5 (0.39%) SWIFT
14 5 (0.39%) Hedge funds
14 5 (0.39%) Data Protection Act
Operating Systems
1 711 (55.12%) Windows
2 372 (28.84%) Windows 7
3 317 (24.57%) Windows XP
4 55 (4.26%) Windows Server 2008
5 54 (4.19%) Windows Server 2003
6 34 (2.64%) Windows 8
6 34 (2.64%) Windows Vista
7 32 (2.48%) Android
8 26 (2.02%) UNIX
9 24 (1.86%) Apple iOS
10 16 (1.24%) Linux
11 14 (1.09%) Mac OS X
12 12 (0.93%) Windows 2000
13 10 (0.78%) Windows Server 2012
14 9 (0.70%) Windows NT
15 6 (0.47%) Red Hat Enterprise Linux
16 5 (0.39%) Solaris
16 5 (0.39%) Windows Mobile
17 4 (0.31%) Mac OS
18 3 (0.23%) Windows 2000 Server
Processes & Methodologies
1 635 (49.22%) ITIL
2 235 (18.22%) Service Management
3 138 (10.70%) Incident Management
4 123 (9.53%) Service Delivery
5 78 (6.05%) ITSM
6 65 (5.04%) Problem Management
7 47 (3.64%) Document Management
8 45 (3.49%) Change Management
9 37 (2.87%) ITIL V3
10 35 (2.71%) PRINCE2
11 31 (2.40%) Project Management
12 26 (2.02%) Time Management
13 25 (1.94%) Migration
14 21 (1.63%) Stakeholder Management
15 20 (1.55%) E-Commerce
16 19 (1.47%) Release Management
17 16 (1.24%) Performance Management
18 15 (1.16%) Workflow
18 15 (1.16%) CRM
18 15 (1.16%) Continuous Improvement
Programming Languages
1 29 (2.25%) SQL
2 18 (1.40%) C
3 6 (0.47%) VBA
4 4 (0.31%) Perl
5 3 (0.23%) Java
6 2 (0.16%) Korn
6 2 (0.16%) PowerShell
6 2 (0.16%) Bash Shell
7 1 (0.078%) Python
7 1 (0.078%) JavaScript
Qualifications
1 91 (7.05%) Security Cleared
2 79 (6.12%) ITIL Certification
3 77 (5.97%) MCP
4 60 (4.65%) Microsoft Certification
5 58 (4.50%) Degree
6 56 (4.34%) SC Cleared
7 38 (2.95%) ITIL Foundation Certificate
8 25 (1.94%) MOS
9 24 (1.86%) DV Cleared
10 23 (1.78%) MCSE
11 20 (1.55%) A+ Certification
12 17 (1.32%) MCSA
13 13 (1.01%) Cisco Certification
13 13 (1.01%) CCNA
14 9 (0.70%) MCDST
15 7 (0.54%) PRINCE2 Certification
16 6 (0.47%) MCITP
17 5 (0.39%) MCTS
18 3 (0.23%) RHCE
18 3 (0.23%) JNCIA
Quality Assurance & Compliance
1 171 (13.26%) SLA
2 7 (0.54%) QA
3 3 (0.23%) ISO 9001
3 3 (0.23%) ISO/IEC 27001
3 3 (0.23%) COBIT
4 1 (0.078%) GxP
System Software
1 558 (43.26%) Active Directory
2 14 (1.09%) VMware Infrastructure
3 6 (0.47%) XenApp
3 6 (0.47%) Terminal Server
4 3 (0.23%) NFS
4 3 (0.23%) Hyper-V
5 2 (0.16%) Citrix Presentation Server
5 2 (0.16%) vSphere
5 2 (0.16%) Terminal Services
5 2 (0.16%) MetaFrame
5 2 (0.16%) VMware ESX
6 1 (0.078%) UAG
6 1 (0.078%) XenServer
6 1 (0.078%) XenDesktop
6 1 (0.078%) VMware Server
Systems Management
1 32 (2.48%) OpenView
2 29 (2.25%) SCCM
3 26 (2.02%) OVSD
4 18 (1.40%) Systems Management Server (SMS)
5 7 (0.54%) SCOM
6 5 (0.39%) Unicenter
7 4 (0.31%) HP UCMDB
7 4 (0.31%) Tivoli
8 3 (0.23%) DameWare
8 3 (0.23%) ZENworks
9 2 (0.16%) NetBackup
9 2 (0.16%) Backup Exec
10 1 (0.078%) Norton AntiVirus
10 1 (0.078%) MAILsweeper
10 1 (0.078%) CiscoWorks
10 1 (0.078%) ARCserve
10 1 (0.078%) Forefront Identity Manager
10 1 (0.078%) HP Data Protector
Vendors
1 437 (33.88%) Microsoft
2 212 (16.43%) Citrix
3 101 (7.83%) Remedy
4 83 (6.43%) HP
5 66 (5.12%) Lotus
6 43 (3.33%) VMware
7 36 (2.79%) Cisco
8 35 (2.71%) ServiceNow
9 29 (2.25%) BMC
10 27 (2.09%) LANDesk
11 21 (1.63%) McAfee
12 19 (1.47%) Google
13 15 (1.16%) CA
13 15 (1.16%) Apple
14 14 (1.09%) Avaya
15 12 (0.93%) Oracle
16 11 (0.85%) SAP
16 11 (0.85%) Symantec
16 11 (0.85%) Dell
17 8 (0.62%) MobileIron
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