The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 27 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 195 212 194
Rank change year-on-year
+17 -18
Permanent jobs citing Customer Engagement 39 17 28
As % of all permanent IT jobs located in the West Midlands 0.68% 0.30% 0.51%
As % of the Processes & Methodologies category 0.78% 0.34% 0.61%
Number of salaries quoted 18 15 26
Median salary £50,000 £40,000 £33,688
Median salary % change year-on-year
+25.00% +18.73%
90% offered a salary of more than £39,700 £35,000 £22,500
10% offered a salary of more than £56,250 £70,000 £57,500
UK excluding London median salary £50,000 £47,500 £52,500
% change year-on-year
+5.26% -9.52%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4995 4944 4566
As % of all permanent IT jobs located in the West Midlands 87.36% 87.01% 83.18%
Number of salaries quoted 3939 4032 3788
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £27,500 £27,500 £27,850
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 27 August 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 22 £51,250 -24.07% 3
Coventry -1 8 £48,750 +21.87%
Staffordshire - 5 - - 1
West Bromwich - 3 £50,000 -
Walsall +2 1 £39,000 +11.42% 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 August 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 70 (53.03%) Data Centre
2 59 (44.70%) Presales
3 40 (30.30%) ITIL
4 37 (28.03%) Project Management
5 32 (24.24%) Service Delivery
6 29 (21.97%) Service Management
7 21 (15.91%) SQL
7 21 (15.91%) SQL Server
7 21 (15.91%) Degree
8 20 (15.15%) Software Engineering
8 20 (15.15%) CRM
9 19 (14.39%) PRINCE2
9 19 (14.39%) Oracle
9 19 (14.39%) Computer Science
9 19 (14.39%) Business Development
9 19 (14.39%) Microsoft Azure
9 19 (14.39%) ServiceNow
9 19 (14.39%) Line Management
9 19 (14.39%) ITIL V3
9 19 (14.39%) Continuous Improvement
9 19 (14.39%) Process Improvement
10 18 (13.64%) Amazon AWS
10 18 (13.64%) Requirements Analysis
10 18 (13.64%) TOGAF
10 18 (13.64%) MySQL
10 18 (13.64%) Cisco
11 17 (12.88%) IBM
11 17 (12.88%) HP
11 17 (12.88%) EMC
11 17 (12.88%) ISEB

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.52%) Apache Spark
Applications
1 11 (8.33%) MS Excel
Business Applications
1 15 (11.36%) Remedy ITSM
2 4 (3.03%) SAP Business One
Cloud Services
1 19 (14.39%) Microsoft Azure
2 18 (13.64%) Amazon AWS
3 17 (12.88%) Amazon EC2
3 17 (12.88%) IaaS
3 17 (12.88%) PaaS
4 5 (3.79%) Google Analytics
5 3 (2.27%) Office 365
6 2 (1.52%) SaaS
Communications & Networking
1 1 (0.76%) MPLS
Database & Business Intelligence
1 21 (15.91%) SQL Server
2 18 (13.64%) MySQL
3 17 (12.88%) DB2
4 4 (3.03%) Data Warehouse
4 4 (3.03%) SQL Server 2012
5 2 (1.52%) Apache Cassandra
5 2 (1.52%) Big Data
5 2 (1.52%) Hadoop
6 1 (0.76%) Amazon DynamoDB
6 1 (0.76%) MongoDB
6 1 (0.76%) NoSQL
6 1 (0.76%) Relational Database
Development Applications
1 2 (1.52%) Grunt
1 2 (1.52%) gulp
1 2 (1.52%) Jasmine
1 2 (1.52%) Mocha
1 2 (1.52%) Protractor
1 2 (1.52%) Selenium
2 1 (0.76%) Concordion
2 1 (0.76%) Cucumber
2 1 (0.76%) FitNesse
2 1 (0.76%) Jenkins
2 1 (0.76%) Maven
2 1 (0.76%) SoapUI
General
1 17 (12.88%) Publishing
2 11 (8.33%) Finance
3 7 (5.30%) Marketing
3 7 (5.30%) Retail
4 3 (2.27%) Banking
4 3 (2.27%) Manufacturing
5 2 (1.52%) Legal
Job Titles
1 53 (40.15%) Architect
2 51 (38.64%) Solutions Architect
3 31 (23.48%) Project Manager
4 21 (15.91%) Cloud Architect
4 21 (15.91%) Cloud Solutions Architect
5 15 (11.36%) Implementation Manager
5 15 (11.36%) Implementation Project Manager
5 15 (11.36%) ITSM Project Manager
5 15 (11.36%) Project Implementation Manager
6 12 (9.09%) Service Management Manager
6 12 (9.09%) Service Management Project Manager
6 12 (9.09%) Technical Specialist
7 8 (6.06%) IT Manager
7 8 (6.06%) IT Project Manager
7 8 (6.06%) IT Services Manager
7 8 (6.06%) Service Implementation Manager
8 6 (4.55%) Change Manager
8 6 (4.55%) Change Project Manager
8 6 (4.55%) Project Change Manager
9 5 (3.79%) E-Commerce Marketing Manager
Libraries, Frameworks & Software Standards
1 3 (2.27%) RESTful
2 2 (1.52%) AngularJS
2 2 (1.52%) Sass
2 2 (1.52%) Zend Framework
3 1 (0.76%) Web Services
Miscellaneous
1 70 (53.03%) Data Centre
2 19 (14.39%) Computer Science
3 17 (12.88%) CMDB
4 13 (9.85%) Virtual Team
5 4 (3.03%) Analytical Skills
5 4 (3.03%) Visualisation
6 2 (1.52%) Algorithms
6 2 (1.52%) Digital Media
6 2 (1.52%) Management Information System
6 2 (1.52%) Social Media
6 2 (1.52%) User Experience
7 1 (0.76%) Enterprise Software
Operating Systems
1 2 (1.52%) Windows
2 1 (0.76%) Linux
2 1 (0.76%) Unix
2 1 (0.76%) Windows 10
2 1 (0.76%) Windows 7
2 1 (0.76%) Windows 8
Processes & Methodologies
1 59 (44.70%) Presales
2 40 (30.30%) ITIL
3 37 (28.03%) Project Management
4 32 (24.24%) Service Delivery
5 29 (21.97%) Service Management
6 20 (15.15%) CRM
6 20 (15.15%) Software Engineering
7 19 (14.39%) Business Development
7 19 (14.39%) Continuous Improvement
7 19 (14.39%) ITIL V3
7 19 (14.39%) Line Management
7 19 (14.39%) PRINCE2
7 19 (14.39%) Process Improvement
8 18 (13.64%) Requirements Analysis
8 18 (13.64%) TOGAF
9 17 (12.88%) Capacity Planning
9 17 (12.88%) Gantt Chart
9 17 (12.88%) IT Governance
9 17 (12.88%) Technical Architecture
9 17 (12.88%) Zachman Framework
Programming Languages
1 21 (15.91%) SQL
2 3 (2.27%) PHP
3 2 (1.52%) Java
3 2 (1.52%) JavaScript
3 2 (1.52%) R
4 1 (0.76%) PowerShell
4 1 (0.76%) Python
Qualifications
1 21 (15.91%) Degree
2 17 (12.88%) ISEB
2 17 (12.88%) PMI Certification
2 17 (12.88%) PMP
3 1 (0.76%) CSQA
3 1 (0.76%) ISTQB
3 1 (0.76%) ISTQB Foundation Certification
3 1 (0.76%) SC Cleared
3 1 (0.76%) Security Cleared
Quality Assurance & Compliance
1 2 (1.52%) QA
2 1 (0.76%) Data Quality
System Software
1 17 (12.88%) Virtual Machines
1 17 (12.88%) VMware Infrastructure
2 2 (1.52%) Microsoft App-V
3 1 (0.76%) Docker
Systems Management
1 17 (12.88%) SCVMM
2 1 (0.76%) Microsoft Intune
2 1 (0.76%) SCCM
Vendors
1 19 (14.39%) Oracle
1 19 (14.39%) ServiceNow
2 18 (13.64%) Cisco
3 17 (12.88%) BMC
3 17 (12.88%) CheckPoint
3 17 (12.88%) Citrix
3 17 (12.88%) EMC
3 17 (12.88%) HP
3 17 (12.88%) IBM
3 17 (12.88%) Juniper
3 17 (12.88%) NetApp
3 17 (12.88%) VMware
4 15 (11.36%) Remedy
5 6 (4.55%) SAP
6 5 (3.79%) Google
7 4 (3.03%) Microsoft
8 2 (1.52%) Zend
9 1 (0.76%) Tableau
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Salary: £60,000 - £70,000 (Plus Excellent Package!!)
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