The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 184 206 209
Rank change year-on-year
+22 +3
Permanent jobs citing Customer Engagement 45 15 23
As % of all permanent IT jobs located in the West Midlands 0.79% 0.28% 0.41%
As % of the Processes & Methodologies category 0.90% 0.32% 0.49%
Number of salaries quoted 17 13 21
Median salary £50,000 £40,000 £34,125
Median salary % change year-on-year
+25.00% +17.21%
90% offered a salary of more than £38,600 £35,000 £22,500
10% offered a salary of more than £62,000 £60,000 £48,500
UK excluding London median salary £50,000 £45,000 £52,500
% change year-on-year
+11.11% -14.28%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5008 4697 4707
As % of all permanent IT jobs located in the West Midlands 87.86% 86.87% 83.99%
Number of salaries quoted 3938 3873 3950
Median salary £42,500 £42,500 £42,350
Median salary % change year-on-year
- +0.35%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £62,500 £70,000 £63,299
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 25 September 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 28 £47,500 -29.62% 2
Staffordshire - 9 £60,000 - 1
Coventry -6 5 £50,000 +25.00%
West Bromwich - 3 £50,000 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 September 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 62 (52.10%) Data Centre
2 50 (42.02%) Presales
3 42 (35.29%) ITIL
4 38 (31.93%) Project Management
5 31 (26.05%) Service Management
6 29 (24.37%) Service Delivery
7 24 (20.17%) SQL
7 24 (20.17%) SQL Server
8 23 (19.33%) Cisco
8 23 (19.33%) Continuous Improvement
9 22 (18.49%) IBM
9 22 (18.49%) NetApp
9 22 (18.49%) HP
9 22 (18.49%) EMC
9 22 (18.49%) VMware
9 22 (18.49%) Software Engineering
9 22 (18.49%) Degree
9 22 (18.49%) VMware Infrastructure
10 21 (17.65%) Computer Science
10 21 (17.65%) MySQL
10 21 (17.65%) Oracle
10 21 (17.65%) PRINCE2
10 21 (17.65%) MS Excel
10 21 (17.65%) CRM
10 21 (17.65%) ITIL V3
10 21 (17.65%) Microsoft Azure
10 21 (17.65%) Line Management
11 20 (16.81%) Amazon AWS
11 20 (16.81%) Requirements Analysis
11 20 (16.81%) Business Development

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 21 (17.65%) MS Excel
Business Applications
1 15 (12.61%) Remedy ITSM
2 4 (3.36%) SAP Business One
Cloud Services
1 21 (17.65%) Microsoft Azure
2 20 (16.81%) Amazon AWS
3 19 (15.97%) Amazon EC2
3 19 (15.97%) IaaS
3 19 (15.97%) PaaS
4 8 (6.72%) Google Analytics
5 2 (1.68%) Office 365
5 2 (1.68%) SaaS
Communications & Networking
1 3 (2.52%) Unified Communications
2 1 (0.84%) MPLS
Database & Business Intelligence
1 24 (20.17%) SQL Server
2 21 (17.65%) MySQL
3 19 (15.97%) DB2
4 4 (3.36%) Data Warehouse
4 4 (3.36%) SQL Server 2012
5 1 (0.84%) Amazon DynamoDB
5 1 (0.84%) MongoDB
5 1 (0.84%) NoSQL
5 1 (0.84%) Relational Database
Development Applications
1 2 (1.68%) Grunt
1 2 (1.68%) gulp
1 2 (1.68%) Jasmine
1 2 (1.68%) Mocha
1 2 (1.68%) Protractor
1 2 (1.68%) Selenium
2 1 (0.84%) Concordion
2 1 (0.84%) Cucumber
2 1 (0.84%) FitNesse
2 1 (0.84%) Jenkins
2 1 (0.84%) Maven
2 1 (0.84%) SoapUI
General
1 19 (15.97%) Publishing
2 18 (15.13%) Finance
3 13 (10.92%) Retail
4 12 (10.08%) Marketing
5 3 (2.52%) Banking
6 2 (1.68%) Legal
6 2 (1.68%) Manufacturing
6 2 (1.68%) Telecoms
7 1 (0.84%) Games
7 1 (0.84%) Mandarin Language
7 1 (0.84%) Pharmaceutical
Job Titles
1 45 (37.82%) Architect
2 43 (36.13%) Solutions Architect
3 31 (26.05%) Project Manager
4 15 (12.61%) Implementation Manager
4 15 (12.61%) Implementation Project Manager
4 15 (12.61%) ITSM Project Manager
4 15 (12.61%) Project Implementation Manager
5 13 (10.92%) Cloud Architect
5 13 (10.92%) Cloud Solutions Architect
6 12 (10.08%) Service Management Manager
6 12 (10.08%) Service Management Project Manager
7 9 (7.56%) IT Manager
7 9 (7.56%) IT Project Manager
8 8 (6.72%) Digital Marketing Manager
8 8 (6.72%) E-Commerce Manager
8 8 (6.72%) E-Commerce Marketing Manager
8 8 (6.72%) IT Services Manager
8 8 (6.72%) Marketing Manager
8 8 (6.72%) Service Implementation Manager
9 7 (5.88%) Technical Specialist
Libraries, Frameworks & Software Standards
1 3 (2.52%) RESTful
2 2 (1.68%) AngularJS
2 2 (1.68%) Sass
2 2 (1.68%) Zend Framework
3 1 (0.84%) Web Services
Miscellaneous
1 62 (52.10%) Data Centre
2 21 (17.65%) Computer Science
3 19 (15.97%) CMDB
4 8 (6.72%) Virtual Team
5 4 (3.36%) Analytical Skills
5 4 (3.36%) Visualisation
6 2 (1.68%) User Experience
7 1 (0.84%) Algorithms
7 1 (0.84%) Enterprise Software
7 1 (0.84%) NHS
7 1 (0.84%) Statistics
Operating Systems
1 2 (1.68%) Windows
2 1 (0.84%) Linux
2 1 (0.84%) Unix
2 1 (0.84%) Windows 10
2 1 (0.84%) Windows 7
2 1 (0.84%) Windows 8
Processes & Methodologies
1 50 (42.02%) Presales
2 42 (35.29%) ITIL
3 38 (31.93%) Project Management
4 31 (26.05%) Service Management
5 29 (24.37%) Service Delivery
6 23 (19.33%) Continuous Improvement
7 22 (18.49%) Software Engineering
8 21 (17.65%) CRM
8 21 (17.65%) ITIL V3
8 21 (17.65%) Line Management
8 21 (17.65%) PRINCE2
9 20 (16.81%) Business Development
9 20 (16.81%) Requirements Analysis
9 20 (16.81%) TOGAF
10 19 (15.97%) Capacity Planning
10 19 (15.97%) Gantt Chart
10 19 (15.97%) IT Governance
10 19 (15.97%) Process Improvement
10 19 (15.97%) Technical Architecture
10 19 (15.97%) Zachman Framework
Programming Languages
1 24 (20.17%) SQL
2 3 (2.52%) PHP
3 2 (1.68%) Java
3 2 (1.68%) JavaScript
4 1 (0.84%) PowerShell
4 1 (0.84%) Python
Qualifications
1 22 (18.49%) Degree
2 19 (15.97%) ISEB
2 19 (15.97%) PMI Certification
2 19 (15.97%) PMP
3 1 (0.84%) CSQA
3 1 (0.84%) ISTQB
3 1 (0.84%) ISTQB Foundation Certification
3 1 (0.84%) SC Cleared
3 1 (0.84%) Security Cleared
Quality Assurance & Compliance
1 5 (4.20%) QA
System Software
1 22 (18.49%) VMware Infrastructure
2 19 (15.97%) Virtual Machines
3 2 (1.68%) Microsoft App-V
4 1 (0.84%) Docker
Systems Management
1 19 (15.97%) SCVMM
2 1 (0.84%) Microsoft Intune
2 1 (0.84%) SCCM
Vendors
1 23 (19.33%) Cisco
2 22 (18.49%) EMC
2 22 (18.49%) HP
2 22 (18.49%) IBM
2 22 (18.49%) NetApp
2 22 (18.49%) VMware
3 21 (17.65%) Oracle
4 19 (15.97%) BMC
4 19 (15.97%) CheckPoint
4 19 (15.97%) Citrix
4 19 (15.97%) Juniper
4 19 (15.97%) ServiceNow
5 15 (12.61%) Remedy
6 8 (6.72%) Google
7 7 (5.88%) Microsoft
8 6 (5.04%) SAP
9 3 (2.52%) Symantec
10 2 (1.68%) Zend
11 1 (0.84%) Tableau
Birmingham, West Midlands (County)
ANSON MCCADE
Salary: £60,000 - 70,000 (Plus Excellent Package!!)
Posted: 2 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £50000 - £70000 per annum + pen, DIS, 25+8hol
Posted: 2 days ago
Birmingham
Intouch Games
Salary: £3000 - £20000 per annum + benefits (inc flexi hrs)
Posted: 9 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £3000 - £20000 per annum + benefits (inc flexi hrs)
Posted: 9 days ago