The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 196 200 182
Rank change year-on-year
+4 -18
Permanent jobs citing Customer Engagement 16 10 20
As % of all permanent IT jobs located in the West Midlands 0.29% 0.18% 0.41%
As % of the Processes & Methodologies category 0.38% 0.23% 0.55%
Number of salaries quoted 16 8 3
Average salary £37,500 £25,000 £16,000
Average salary % change year-on-year
+50.00% +56.25%
UK excluding London average salary £45,500 £44,000 £55,000
% change year-on-year
+3.40% -20.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4243 4341 3646
As % of all permanent IT jobs located in the West Midlands 77.63% 78.22% 75.36%
Number of salaries quoted 3506 3672 3082
Average salary £42,000 £41,000 £40,000
Average salary % change year-on-year
+2.43% +2.50%
90% offered a salary of more than £28,500 £26,500 £27,500
10% offered a salary of more than £68,000 £65,000 £60,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 2 September 2014.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +17 9 £37,500 +50.00%
Birmingham +3 5 £32,375 -61.91%
Wolverhampton +2 1 £37,500 -31.81%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 September 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 26 (52.00%) Degree
2 17 (34.00%) Microsoft
3 16 (32.00%) Microsoft Certification
3 16 (32.00%) MySQL
4 14 (28.00%) HTML
4 14 (28.00%) JavaScript
4 14 (28.00%) PHP
4 14 (28.00%) CSS
4 14 (28.00%) CRM
5 13 (26.00%) Project Management
5 13 (26.00%) WordPress
6 12 (24.00%) Business Development
6 12 (24.00%) Software Engineering
6 12 (24.00%) TDD
7 11 (22.00%) Python
7 11 (22.00%) Data Mining
7 11 (22.00%) Windows
7 11 (22.00%) MCSE
7 11 (22.00%) Artificial Intelligence
7 11 (22.00%) Marketing
7 11 (22.00%) Django
7 11 (22.00%) Continuous Integration
7 11 (22.00%) SCCM
7 11 (22.00%) SCOM
7 11 (22.00%) Windows 7
7 11 (22.00%) Flask
8 10 (20.00%) Natural Language Processing
8 10 (20.00%) CMS
9 9 (18.00%) SOA
9 9 (18.00%) Hudson

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 September 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 13 (26.00%) WordPress
2 10 (20.00%) CMS
3 8 (16.00%) Drupal
4 6 (12.00%) SharePoint
4 6 (12.00%) SharePoint 2013
5 1 (2.00%) SharePoint 2010
5 1 (2.00%) Lync
5 1 (2.00%) GlassFish
5 1 (2.00%) Apache
5 1 (2.00%) Tomcat
Applications
1 1 (2.00%) MS Excel
Business Applications
1 8 (16.00%) Magento
2 5 (10.00%) Dynamics CRM
Communications & Networking
1 1 (2.00%) HTTP
1 1 (2.00%) Intranet
1 1 (2.00%) Extranet
Database & Business Intelligence
1 16 (32.00%) MySQL
2 11 (22.00%) Data Mining
3 5 (10.00%) PostgreSQL
4 4 (8.00%) MongoDB
4 4 (8.00%) Apache Cassandra
4 4 (8.00%) NoSQL
5 1 (2.00%) Oracle Database
5 1 (2.00%) QlikView
5 1 (2.00%) SQL Server
Development Applications
1 9 (18.00%) Hudson
2 6 (12.00%) Jenkins
3 3 (6.00%) Behat
3 3 (6.00%) PHPUnit
3 3 (6.00%) Subversion
3 3 (6.00%) Git (software)
4 1 (2.00%) RSpec
4 1 (2.00%) WATIR
4 1 (2.00%) Selenium
4 1 (2.00%) Cucumber
General
1 11 (22.00%) Marketing
2 8 (16.00%) Retail
3 5 (10.00%) Finance
3 5 (10.00%) Legal
4 4 (8.00%) Telecoms
5 3 (6.00%) Games
6 1 (2.00%) Manufacturing
6 1 (2.00%) Billing
Job Titles
1 18 (36.00%) Developer
2 13 (26.00%) Architect
3 12 (24.00%) Technical Architect
4 9 (18.00%) Python Developer
5 7 (14.00%) Python/Django Developer
5 7 (14.00%) Web Developer
5 7 (14.00%) PHP Developer
6 6 (12.00%) Senior Developer
6 6 (12.00%) PHP Web Developer
7 5 (10.00%) Senior Python Developer
7 5 (10.00%) CRM Analyst
7 5 (10.00%) Analyst
8 4 (8.00%) Software Engineer
9 3 (6.00%) Consultant
9 3 (6.00%) Marketing Manager
9 3 (6.00%) Online Marketing Manager
10 2 (4.00%) Digital Marketing Manager
10 2 (4.00%) Web Tester
10 2 (4.00%) Tester
11 1 (2.00%) Project Manager
Libraries, Frameworks & Software Standards
1 14 (28.00%) HTML
1 14 (28.00%) CSS
2 11 (22.00%) Django
2 11 (22.00%) Flask
3 10 (20.00%) Natural Language Processing
4 8 (16.00%) XHTML
5 4 (8.00%) Yii
6 3 (6.00%) Symfony
6 3 (6.00%) jQuery
7 2 (4.00%) RESTful
8 1 (2.00%) REST
8 1 (2.00%) CSS3
8 1 (2.00%) JAX-RS
8 1 (2.00%) RESTEasy
8 1 (2.00%) JPA
8 1 (2.00%) JMS
8 1 (2.00%) Spring
8 1 (2.00%) SOAP
8 1 (2.00%) .NET
Miscellaneous
1 11 (22.00%) Artificial Intelligence
2 8 (16.00%) Mathematics
2 8 (16.00%) Social Media
3 2 (4.00%) Computer Science
4 1 (2.00%) FMCG
4 1 (2.00%) Enterprise Software
4 1 (2.00%) Management Information System
Operating Systems
1 11 (22.00%) Windows
1 11 (22.00%) Windows 7
2 1 (2.00%) Linux
Processes & Methodologies
1 14 (28.00%) CRM
2 13 (26.00%) Project Management
3 12 (24.00%) TDD
3 12 (24.00%) Software Engineering
3 12 (24.00%) Business Development
4 11 (22.00%) Continuous Integration
5 9 (18.00%) Unit Testing
5 9 (18.00%) SOA
6 8 (16.00%) Analytics
7 7 (14.00%) Agile Software Development
7 7 (14.00%) Data Protection
8 6 (12.00%) E-Commerce
9 5 (10.00%) BDD
9 5 (10.00%) Scrum
10 4 (8.00%) Migration
10 4 (8.00%) Continuous Improvement
10 4 (8.00%) Data Migration
11 3 (6.00%) OO PHP
11 3 (6.00%) Online Marketing
11 3 (6.00%) Digital Marketing
Programming Languages
1 14 (28.00%) JavaScript
1 14 (28.00%) PHP
2 11 (22.00%) Python
3 5 (10.00%) SQL
4 1 (2.00%) PHP5
4 1 (2.00%) Groovy
4 1 (2.00%) Java
Qualifications
1 26 (52.00%) Degree
2 16 (32.00%) Microsoft Certification
3 11 (22.00%) MCSE
System Software
1 1 (2.00%) VMware Infrastructure
Systems Management
1 11 (22.00%) SCCM
1 11 (22.00%) SCOM
Vendors
1 17 (34.00%) Microsoft
2 4 (8.00%) Zend
3 2 (4.00%) JBoss
4 1 (2.00%) Oracle
4 1 (2.00%) VMware