The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
31 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 188 214 186
Rank change year-on-year
+26 -28
Permanent jobs citing Customer Engagement 45 17 37
As % of all permanent IT jobs located in the West Midlands 0.75% 0.29% 0.69%
As % of the Processes & Methodologies category 0.86% 0.33% 0.83%
Number of salaries quoted 24 16 33
Median salary £45,000 £40,000 £40,000
Median salary % change year-on-year
+12.50% -
90% offered a salary of more than £39,300 £35,000 £22,500
10% offered a salary of more than £54,250 £70,000 £62,500
UK excluding London median salary £50,000 £50,000 £52,500
% change year-on-year
- -4.76%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5234 5101 4471
As % of all permanent IT jobs located in the West Midlands 86.91% 86.96% 83.20%
Number of salaries quoted 4092 4146 3714
Median salary £42,500 £42,500 £41,000
Median salary % change year-on-year
- +3.65%
90% offered a salary of more than £26,000 £27,500 £27,850
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 31 July 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 31 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 25 £51,250 +2.50% 3
Coventry +8 10 £45,000 +12.50% 1
West Bromwich - 4 £50,000 -
Walsall +3 2 £39,000 +11.42%
Staffordshire - 2 - - 1
Solihull - 1 £45,000 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 July 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 87 (53.37%) Data Centre
2 67 (41.10%) Presales
3 50 (30.67%) ITIL
4 49 (30.06%) Project Management
5 36 (22.09%) Service Management
6 34 (20.86%) Service Delivery
7 29 (17.79%) Process Improvement
7 29 (17.79%) ServiceNow
8 23 (14.11%) SQL
9 22 (13.50%) Remedy
9 22 (13.50%) ITSM
9 22 (13.50%) Stakeholder Management
9 22 (13.50%) Software Engineering
9 22 (13.50%) Degree
9 22 (13.50%) Remedy ITSM
10 21 (12.88%) Line Management
10 21 (12.88%) SQL Server
11 20 (12.27%) CRM
11 20 (12.27%) Computer Science
12 19 (11.66%) PRINCE2
12 19 (11.66%) Oracle
12 19 (11.66%) Continuous Improvement
12 19 (11.66%) ITIL V3
12 19 (11.66%) Business Development
12 19 (11.66%) Microsoft Azure
13 18 (11.04%) Cisco
13 18 (11.04%) Requirements Analysis
13 18 (11.04%) TOGAF
14 17 (10.43%) Zachman Framework
14 17 (10.43%) IT Governance

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.29%) Apache Spark
2 2 (1.23%) GlassFish
2 2 (1.23%) Tomcat
Applications
1 8 (4.91%) MS Excel
Business Applications
1 22 (13.50%) Remedy ITSM
2 4 (2.45%) SAP Business One
3 1 (0.61%) Maximo
Cloud Services
1 19 (11.66%) Microsoft Azure
2 17 (10.43%) Amazon AWS
2 17 (10.43%) Amazon EC2
2 17 (10.43%) IaaS
2 17 (10.43%) PaaS
3 3 (1.84%) Office 365
4 2 (1.23%) Google Analytics
5 1 (0.61%) SaaS
Communications & Networking
1 1 (0.61%) MPLS
Database & Business Intelligence
1 21 (12.88%) SQL Server
2 17 (10.43%) DB2
2 17 (10.43%) MySQL
3 7 (4.29%) Apache Cassandra
3 7 (4.29%) Big Data
3 7 (4.29%) Hadoop
4 4 (2.45%) Data Warehouse
4 4 (2.45%) SQL Server 2012
5 2 (1.23%) PostgreSQL
Development Applications
1 3 (1.84%) Maven
2 2 (1.23%) Grunt
2 2 (1.23%) gulp
2 2 (1.23%) Jasmine
2 2 (1.23%) JUnit
2 2 (1.23%) Mocha
2 2 (1.23%) Protractor
3 1 (0.61%) Jenkins
3 1 (0.61%) Selenium
General
1 17 (10.43%) Publishing
2 9 (5.52%) Marketing
3 8 (4.91%) Finance
4 5 (3.07%) Manufacturing
4 5 (3.07%) Retail
5 3 (1.84%) Banking
6 2 (1.23%) Legal
7 1 (0.61%) Automotive
Job Titles
1 60 (36.81%) Architect
2 58 (35.58%) Solutions Architect
3 46 (28.22%) Project Manager
4 26 (15.95%) Cloud Architect
4 26 (15.95%) Cloud Solutions Architect
5 22 (13.50%) Implementation Manager
5 22 (13.50%) Implementation Project Manager
5 22 (13.50%) ITSM Project Manager
5 22 (13.50%) Project Implementation Manager
6 19 (11.66%) Service Management Manager
6 19 (11.66%) Service Management Project Manager
7 14 (8.59%) Technical Specialist
8 12 (7.36%) IT Manager
8 12 (7.36%) IT Project Manager
8 12 (7.36%) IT Services Manager
8 12 (7.36%) Service Implementation Manager
9 10 (6.13%) Change Manager
9 10 (6.13%) Change Project Manager
9 10 (6.13%) Project Change Manager
10 8 (4.91%) Business Manager
Libraries, Frameworks & Software Standards
1 3 (1.84%) RESTful
2 2 (1.23%) AngularJS
2 2 (1.23%) EJB
2 2 (1.23%) J2EE
2 2 (1.23%) JMS
2 2 (1.23%) REST
2 2 (1.23%) Sass
2 2 (1.23%) Zend Framework
3 1 (0.61%) Web Services
Miscellaneous
1 87 (53.37%) Data Centre
2 20 (12.27%) Computer Science
3 17 (10.43%) CMDB
4 15 (9.20%) Virtual Team
5 7 (4.29%) Algorithms
5 7 (4.29%) Digital Media
5 7 (4.29%) Management Information System
5 7 (4.29%) Social Media
6 4 (2.45%) Analytical Skills
6 4 (2.45%) Visualisation
7 2 (1.23%) Enterprise Software
7 2 (1.23%) User Experience
8 1 (0.61%) EPoS
Operating Systems
1 2 (1.23%) Linux
1 2 (1.23%) Unix
1 2 (1.23%) Windows
2 1 (0.61%) Windows 10
2 1 (0.61%) Windows 7
2 1 (0.61%) Windows 8
Processes & Methodologies
1 67 (41.10%) Presales
2 50 (30.67%) ITIL
3 49 (30.06%) Project Management
4 36 (22.09%) Service Management
5 34 (20.86%) Service Delivery
6 29 (17.79%) Process Improvement
7 22 (13.50%) ITSM
7 22 (13.50%) Software Engineering
7 22 (13.50%) Stakeholder Management
8 21 (12.88%) Line Management
9 20 (12.27%) CRM
10 19 (11.66%) Business Development
10 19 (11.66%) Continuous Improvement
10 19 (11.66%) ITIL V3
10 19 (11.66%) PRINCE2
11 18 (11.04%) Requirements Analysis
11 18 (11.04%) TOGAF
12 17 (10.43%) IT Governance
12 17 (10.43%) Technical Architecture
12 17 (10.43%) Zachman Framework
Programming Languages
1 23 (14.11%) SQL
2 7 (4.29%) R
3 3 (1.84%) Java
4 2 (1.23%) JavaScript
4 2 (1.23%) PHP
5 1 (0.61%) PowerShell
Qualifications
1 22 (13.50%) Degree
2 17 (10.43%) ISEB
2 17 (10.43%) PMI Certification
2 17 (10.43%) PMP
3 1 (0.61%) SC Cleared
3 1 (0.61%) Security Cleared
Quality Assurance & Compliance
1 1 (0.61%) Data Quality
1 1 (0.61%) QA
System Software
1 17 (10.43%) Virtual Machines
1 17 (10.43%) VMware Infrastructure
2 2 (1.23%) Microsoft App-V
Systems Management
1 17 (10.43%) SCVMM
2 1 (0.61%) Microsoft Intune
2 1 (0.61%) SCCM
Vendors
1 29 (17.79%) ServiceNow
2 22 (13.50%) Remedy
3 19 (11.66%) Oracle
4 18 (11.04%) Cisco
5 17 (10.43%) BMC
5 17 (10.43%) CheckPoint
5 17 (10.43%) Citrix
5 17 (10.43%) EMC
5 17 (10.43%) HP
5 17 (10.43%) IBM
5 17 (10.43%) Juniper
5 17 (10.43%) NetApp
5 17 (10.43%) VMware
6 6 (3.68%) SAP
7 4 (2.45%) Microsoft
8 2 (1.23%) Google
8 2 (1.23%) Zend
9 1 (0.61%) Epicor
9 1 (0.61%) Tableau
Birmingham, West Midlands (County)
Verticality Ltd
Salary: £28000 - £45000 per annum, Benefits Car allowance, Insurance, Health
Posted: 6 days ago
Birmingham, West Midlands (County)
Verticality Ltd
Salary: £35000 - £55000 per annum, Benefits 7k Car, Helathcare, Life insurance
Posted: 6 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £50000 - £70000 per annum + pen, DIS, 25+8hol
Posted: 2 days ago
Birmingham
CGI IT UK
Salary: £60000 - £70000 per annum + benefits
Posted: 18 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £30000 - £70000 per annum + Great Benefits
Posted: 5 days ago