The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 148 196 183
Rank change year-on-year
+48 -13
Permanent jobs citing Customer Engagement 91 25 40
As % of all permanent IT jobs located in the West Midlands 1.49% 0.46% 0.74%
As % of the Processes & Methodologies category 1.70% 0.55% 0.88%
Number of salaries quoted 43 25 37
Median salary £50,000 £47,500 £53,750
Median salary % change year-on-year
+5.26% -11.62%
90% offered a salary of more than £43,000 £25,800 £40,000
10% offered a salary of more than £74,000 £65,000 £62,500
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5354 4581 4558
As % of all permanent IT jobs located in the West Midlands 87.67% 84.83% 84.38%
Number of salaries quoted 4156 3800 3810
Median salary £42,500 £42,500 £42,000
Median salary % change year-on-year
- +1.19%
90% offered a salary of more than £27,500 £27,500 £29,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 30 May 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +52 72 £50,000 +56.25% 1
Coventry +3 7 £45,000 -5.26%
Worcestershire - 3 £90,000 -
Solihull +12 2 £45,000 +12.50%
Walsall -7 2 £39,000 +11.42%
West Bromwich - 2 £55,000 -
Warwickshire -13 1 £65,000 +15.55%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 91 (52.00%) Data Centre
2 59 (33.71%) Presales
3 55 (31.43%) Project Management
4 51 (29.14%) ITIL
5 38 (21.71%) Service Management
5 38 (21.71%) ServiceNow
5 38 (21.71%) Process Improvement
6 31 (17.71%) Service Delivery
7 30 (17.14%) Analytics
8 28 (16.00%) ITSM
8 28 (16.00%) Remedy
8 28 (16.00%) Remedy ITSM
9 27 (15.43%) Data Analysis
10 26 (14.86%) Data Management
10 26 (14.86%) Marketing
10 26 (14.86%) Use Case
10 26 (14.86%) Degree
10 26 (14.86%) Yield Management
10 26 (14.86%) Hadoop
10 26 (14.86%) Management Information System
10 26 (14.86%) Apache Spark
10 26 (14.86%) Algorithms
10 26 (14.86%) Big Data
10 26 (14.86%) Statistical Modelling
10 26 (14.86%) Digital Media
10 26 (14.86%) Predictive Modelling
10 26 (14.86%) Social Media
10 26 (14.86%) Apache Cassandra
10 26 (14.86%) R
11 20 (11.43%) Stakeholder Management

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (14.86%) Apache Spark
2 2 (1.14%) GlassFish
2 2 (1.14%) Tomcat
Business Applications
1 28 (16.00%) Remedy ITSM
2 4 (2.29%) SAP Business One
3 1 (0.57%) Maximo
Cloud Services
1 13 (7.43%) Amazon AWS
1 13 (7.43%) Amazon EC2
1 13 (7.43%) IaaS
1 13 (7.43%) Microsoft Azure
1 13 (7.43%) PaaS
2 1 (0.57%) Office 365
2 1 (0.57%) SaaS
Database & Business Intelligence
1 26 (14.86%) Apache Cassandra
1 26 (14.86%) Big Data
1 26 (14.86%) Hadoop
2 17 (9.71%) SQL Server
3 13 (7.43%) DB2
3 13 (7.43%) MySQL
4 4 (2.29%) Data Warehouse
4 4 (2.29%) SQL Server 2012
5 2 (1.14%) PostgreSQL
Development Applications
1 3 (1.71%) Maven
2 2 (1.14%) Grunt
2 2 (1.14%) gulp
2 2 (1.14%) Jasmine
2 2 (1.14%) JUnit
2 2 (1.14%) Mocha
2 2 (1.14%) Protractor
3 1 (0.57%) Jenkins
3 1 (0.57%) Selenium
General
1 26 (14.86%) Marketing
2 13 (7.43%) Publishing
3 7 (4.00%) Finance
4 5 (2.86%) Manufacturing
5 2 (1.14%) Banking
6 1 (0.57%) Automotive
6 1 (0.57%) Retail
Job Titles
1 56 (32.00%) Project Manager
2 53 (30.29%) Architect
2 53 (30.29%) Solutions Architect
3 28 (16.00%) Implementation Manager
3 28 (16.00%) Implementation Project Manager
3 28 (16.00%) ITSM Project Manager
3 28 (16.00%) Project Implementation Manager
4 26 (14.86%) Data Scientist
4 26 (14.86%) Senior Data Scientist
5 25 (14.29%) Service Management Manager
5 25 (14.29%) Service Management Project Manager
6 22 (12.57%) Cloud Architect
6 22 (12.57%) Cloud Solutions Architect
7 17 (9.71%) Technical Specialist
8 16 (9.14%) IT Manager
8 16 (9.14%) IT Project Manager
9 15 (8.57%) IT Services Manager
9 15 (8.57%) Service Implementation Manager
10 11 (6.29%) Change Project Manager
10 11 (6.29%) Project Change Manager
Libraries, Frameworks & Software Standards
1 3 (1.71%) RESTful
2 2 (1.14%) AngularJS
2 2 (1.14%) EJB
2 2 (1.14%) J2EE
2 2 (1.14%) JMS
2 2 (1.14%) REST
2 2 (1.14%) Sass
2 2 (1.14%) Zend Framework
3 1 (0.57%) Web Services
Miscellaneous
1 91 (52.00%) Data Centre
2 26 (14.86%) Algorithms
2 26 (14.86%) Digital Media
2 26 (14.86%) Management Information System
2 26 (14.86%) Social Media
3 16 (9.14%) Computer Science
4 13 (7.43%) CMDB
5 4 (2.29%) Analytical Skills
5 4 (2.29%) Visualisation
6 2 (1.14%) Enterprise Software
6 2 (1.14%) User Experience
7 1 (0.57%) EPoS
Operating Systems
1 2 (1.14%) Linux
1 2 (1.14%) Unix
Processes & Methodologies
1 59 (33.71%) Presales
2 55 (31.43%) Project Management
3 51 (29.14%) ITIL
4 38 (21.71%) Process Improvement
4 38 (21.71%) Service Management
5 31 (17.71%) Service Delivery
6 30 (17.14%) Analytics
7 28 (16.00%) ITSM
8 27 (15.43%) Data Analysis
9 26 (14.86%) Data Management
9 26 (14.86%) Predictive Modelling
9 26 (14.86%) Statistical Modelling
9 26 (14.86%) Use Case
9 26 (14.86%) Yield Management
10 20 (11.43%) Stakeholder Management
11 18 (10.29%) Software Engineering
12 17 (9.71%) Line Management
13 16 (9.14%) CRM
14 15 (8.57%) Business Development
15 14 (8.00%) TOGAF
Programming Languages
1 26 (14.86%) R
2 19 (10.86%) SQL
3 3 (1.71%) Java
4 2 (1.14%) JavaScript
4 2 (1.14%) PHP
Qualifications
1 26 (14.86%) Degree
2 14 (8.00%) PMI Certification
2 14 (8.00%) PMP
3 13 (7.43%) ISEB
4 1 (0.57%) PRINCE2 Certification
4 1 (0.57%) Security Cleared
Quality Assurance & Compliance
1 1 (0.57%) Data Quality
1 1 (0.57%) QA
System Software
1 13 (7.43%) VMware Infrastructure
Systems Management
1 13 (7.43%) SCVMM
Vendors
1 38 (21.71%) ServiceNow
2 28 (16.00%) Remedy
3 13 (7.43%) BMC
3 13 (7.43%) CheckPoint
3 13 (7.43%) Cisco
3 13 (7.43%) Citrix
3 13 (7.43%) EMC
3 13 (7.43%) HP
3 13 (7.43%) IBM
3 13 (7.43%) Juniper
3 13 (7.43%) NetApp
3 13 (7.43%) Oracle
3 13 (7.43%) VMware
4 4 (2.29%) SAP
5 2 (1.14%) Zend
6 1 (0.57%) Epicor
6 1 (0.57%) Tableau
Birmingham, West Midlands (County)
CGI
Salary: £60000 - £70000 per annum + benefits
Posted: 26 days ago
West Midlands
Real Staffing
Salary: £65000 - £80000 per annum + competitive
Posted: 27 days ago