The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 184 175 187
Rank change year-on-year
-9 +12
Permanent jobs citing Customer Engagement 31 24 22
As % of all permanent IT jobs located in the West Midlands 0.58% 0.49% 0.44%
As % of the Processes & Methodologies category 0.72% 0.61% 0.56%
Number of salaries quoted 31 24 17
Average salary £46,250 £55,000 £65,000
Average salary % change year-on-year
-15.90% -15.38%
UK excluding London average salary £50,000 £47,500 £50,000
% change year-on-year
+5.26% -5.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4333 3960 3909
As % of all permanent IT jobs located in the West Midlands 81.10% 80.70% 77.87%
Number of salaries quoted 3609 3291 3264
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £62,898 £60,000 £63,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 28 April 2015.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire -7 10 £57,500 +9.52%
Birmingham -13 10 £30,250 -49.58% 4
Solihull - 5 £40,000 -
Walsall - 2 £35,000 -
Coventry -11 1 £57,500 +76.92%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 April 2015, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 10 (23.81%) Agile Software Development
2 9 (21.43%) Continuous Integration
2 9 (21.43%) Microsoft
3 8 (19.05%) Service Delivery
3 8 (19.05%) Degree
3 8 (19.05%) Mentoring
4 7 (16.67%) Software Engineering
4 7 (16.67%) SOA
4 7 (16.67%) JavaScript
4 7 (16.67%) HTML
5 6 (14.29%) Data Mining
5 6 (14.29%) Python
5 6 (14.29%) TDD
5 6 (14.29%) Artificial Intelligence
5 6 (14.29%) Mathematics
5 6 (14.29%) Django
5 6 (14.29%) Unit Testing
5 6 (14.29%) Flask
5 6 (14.29%) Natural Language Processing
6 5 (11.90%) Billing
6 5 (11.90%) MS Excel
6 5 (11.90%) SQL Server
6 5 (11.90%) ITIL
7 4 (9.52%) CSS
7 4 (9.52%) PHP
7 4 (9.52%) LAN
7 4 (9.52%) WAN
7 4 (9.52%) Active Directory
7 4 (9.52%) Project Management
7 4 (9.52%) Stakeholder Management

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 April 2015, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.14%) CMS
1 3 (7.14%) WordPress
1 3 (7.14%) nginx
1 3 (7.14%) Lync
1 3 (7.14%) Node.js
2 2 (4.76%) SharePoint
3 1 (2.38%) JBoss
3 1 (2.38%) GlassFish
Applications
1 5 (11.90%) MS Excel
2 2 (4.76%) MS Project
Business Applications
1 2 (4.76%) Oracle EBS R12
2 1 (2.38%) Oracle iProcurement
2 1 (2.38%) Oracle Payables
2 1 (2.38%) Oracle Receivables
2 1 (2.38%) Oracle Cash Management
2 1 (2.38%) Oracle E-Business Tax
2 1 (2.38%) Oracle Financials
2 1 (2.38%) Oracle EBS
2 1 (2.38%) SAP Oil and Gas
2 1 (2.38%) Oracle General Ledger
Cloud Services
1 3 (7.14%) Microsoft Azure
1 3 (7.14%) Office 365
Communications & Networking
1 4 (9.52%) LAN
1 4 (9.52%) WAN
Database & Business Intelligence
1 6 (14.29%) Data Mining
2 5 (11.90%) SQL Server
3 3 (7.14%) MongoDB
3 3 (7.14%) Redis
4 1 (2.38%) Oracle Database
4 1 (2.38%) MySQL
4 1 (2.38%) PostgreSQL
4 1 (2.38%) QlikView
Development Applications
1 4 (9.52%) Hudson
1 4 (9.52%) Jenkins
2 2 (4.76%) Visual Studio
3 1 (2.38%) WATIR
3 1 (2.38%) Selenium
3 1 (2.38%) RSpec
3 1 (2.38%) Cucumber
General
1 5 (11.90%) Billing
2 3 (7.14%) Finance
2 3 (7.14%) Retail
3 2 (4.76%) Marketing
3 2 (4.76%) Manufacturing
4 1 (2.38%) Banking
4 1 (2.38%) Legal
4 1 (2.38%) Electronics
4 1 (2.38%) Telecoms
Job Titles
1 9 (21.43%) Developer
2 6 (14.29%) Consultant
3 4 (9.52%) Field Engineer
4 3 (7.14%) Python Developer
4 3 (7.14%) Senior Python Developer
4 3 (7.14%) Account Manager
4 3 (7.14%) Senior Developer
4 3 (7.14%) Technical Consultant
4 3 (7.14%) Analyst
4 3 (7.14%) Web Developer
4 3 (7.14%) Business Analyst
4 3 (7.14%) Tester
4 3 (7.14%) Web Tester
4 3 (7.14%) Python/Django Developer
4 3 (7.14%) Node.js Developer
5 2 (4.76%) IT Support
5 2 (4.76%) Service Delivery Coordinator
5 2 (4.76%) Coordinator
5 2 (4.76%) Project Manager
5 2 (4.76%) Test Analyst
Libraries, Frameworks & Software Standards
1 7 (16.67%) HTML
2 6 (14.29%) Django
2 6 (14.29%) Natural Language Processing
2 6 (14.29%) Flask
3 4 (9.52%) CSS
4 3 (7.14%) Ionic Framework
4 3 (7.14%) AngularJS
4 3 (7.14%) HTML5
5 2 (4.76%) .NET
5 2 (4.76%) ASP.NET
5 2 (4.76%) Oracle Fusion
5 2 (4.76%) ASP.NET MVC
6 1 (2.38%) RESTful
6 1 (2.38%) JPA
6 1 (2.38%) JMS
6 1 (2.38%) Spring
6 1 (2.38%) Yii
6 1 (2.38%) CSS3
6 1 (2.38%) JAX-RS
6 1 (2.38%) RESTEasy
Miscellaneous
1 6 (14.29%) Artificial Intelligence
1 6 (14.29%) Mathematics
2 1 (2.38%) Social Media
2 1 (2.38%) DTV
Operating Systems
1 3 (7.14%) Android
1 3 (7.14%) Apple iOS
Processes & Methodologies
1 10 (23.81%) Agile Software Development
2 9 (21.43%) Continuous Integration
3 8 (19.05%) Mentoring
3 8 (19.05%) Service Delivery
4 7 (16.67%) SOA
4 7 (16.67%) Software Engineering
5 6 (14.29%) TDD
5 6 (14.29%) Unit Testing
6 5 (11.90%) ITIL
7 4 (9.52%) Project Management
7 4 (9.52%) Stakeholder Management
7 4 (9.52%) Coaching
8 3 (7.14%) Rapid Prototyping
8 3 (7.14%) BDD
8 3 (7.14%) Resource Management
9 2 (4.76%) Incident Management
9 2 (4.76%) Time Management
9 2 (4.76%) B2C
9 2 (4.76%) Line Management
9 2 (4.76%) MVC
Programming Languages
1 7 (16.67%) JavaScript
2 6 (14.29%) Python
3 4 (9.52%) PHP
4 3 (7.14%) SQL
5 2 (4.76%) C#
6 1 (2.38%) Java
6 1 (2.38%) Groovy
Qualifications
1 8 (19.05%) Degree
2 2 (4.76%) SC Cleared
2 2 (4.76%) Security Cleared
Quality Assurance & Compliance
1 2 (4.76%) SLA
System Software
1 4 (9.52%) Active Directory
2 2 (4.76%) VMware Infrastructure
2 2 (4.76%) Hyper-V
Vendors
1 9 (21.43%) Microsoft
2 3 (7.14%) Oracle
3 2 (4.76%) Cisco
3 2 (4.76%) HP
3 2 (4.76%) VMware
4 1 (2.38%) Zend
4 1 (2.38%) Facebook
4 1 (2.38%) Twitter
4 1 (2.38%) SAP
Birmingham, West Midlands (County)
Integrity IT Solutions
Salary: Excellent + Benefits
Posted: 3 hours ago
Birmingham
Capita - ITIN
Salary: £40000.00 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
360 Resourcing Solutions
Salary: Up to £140k OTE
Posted: 4 days ago
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £22000 - £26000 per annum + Benefits
Posted: 5 days ago