The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
England / West Midlands
Rank 180 160 201
Rank change year-on-year
-20 +41
Permanent jobs citing Customer Engagement 22 79 24
As % of all permanent IT jobs located in the West Midlands 0.48% 1.33% 0.47%
As % of the Processes & Methodologies category 0.53% 1.51% 0.57%
Number of salaries quoted 9 52 19
Median salary £47,500 £50,000 £51,750
Median salary % change year-on-year
-5.00% -3.38%
90% offered a salary of more than £27,500 £42,750 £29,150
10% offered a salary of more than £57,500 £65,000 £62,500
UK excluding London median salary £52,500 £50,000 £56,000
% change year-on-year
+5.00% -10.71%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4159 5231 4245
As % of all permanent IT jobs located in the West Midlands 89.81% 88.24% 83.58%
Number of salaries quoted 3329 4297 3564
Median salary £42,500 £43,974 £42,500
Median salary % change year-on-year
-3.35% +3.46%
90% offered a salary of more than £28,500 £30,000 £27,850
10% offered a salary of more than £60,000 £65,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 25 February 2017.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 14 £37,500 -25.00% 3
Coventry +22 7 £50,000 - 1
Staffordshire +10 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 February 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 36 (48.65%) MS Excel
2 32 (43.24%) CRM
3 31 (41.89%) Presales
4 29 (39.19%) Amazon AWS
4 29 (39.19%) IBM
4 29 (39.19%) ITIL
4 29 (39.19%) Project Management
5 28 (37.84%) Data Centre
6 27 (36.49%) IaaS
6 27 (36.49%) Microsoft Azure
6 27 (36.49%) PaaS
7 26 (35.14%) PRINCE2
7 26 (35.14%) SQL
7 26 (35.14%) MySQL
7 26 (35.14%) Cisco
8 25 (33.78%) Finance
9 24 (32.43%) VMware
9 24 (32.43%) SQL Server
9 24 (32.43%) NetApp
9 24 (32.43%) HP
9 24 (32.43%) EMC
9 24 (32.43%) VMware Infrastructure
10 23 (31.08%) Continuous Improvement
10 23 (31.08%) Degree
11 22 (29.73%) Computer Science
11 22 (29.73%) Juniper
11 22 (29.73%) CheckPoint
12 21 (28.38%) PMP
12 21 (28.38%) Service Management
12 21 (28.38%) Service Delivery

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.46%) SharePoint
Applications
1 36 (48.65%) MS Excel
2 4 (5.41%) MS Office
2 4 (5.41%) MS Project
2 4 (5.41%) MS Visio
Business Applications
1 7 (9.46%) Dynamics CRM
2 1 (1.35%) Dynamics AX
Cloud Services
1 29 (39.19%) Amazon AWS
2 27 (36.49%) IaaS
2 27 (36.49%) Microsoft Azure
2 27 (36.49%) PaaS
3 20 (27.03%) Amazon EC2
4 8 (10.81%) Google Analytics
5 7 (9.46%) Office 365
6 3 (4.05%) SaaS
Communications & Networking
1 4 (5.41%) Unified Communications
2 2 (2.70%) DNS
2 2 (2.70%) Firewall
2 2 (2.70%) Network Security
2 2 (2.70%) SSL
2 2 (2.70%) TCP/IP
Database & Business Intelligence
1 26 (35.14%) MySQL
2 24 (32.43%) SQL Server
3 20 (27.03%) DB2
4 2 (2.70%) Amazon DynamoDB
4 2 (2.70%) MongoDB
4 2 (2.70%) NoSQL
4 2 (2.70%) Relational Database
5 1 (1.35%) Big Data
Development Applications
1 2 (2.70%) Concordion
1 2 (2.70%) Cucumber
1 2 (2.70%) FitNesse
1 2 (2.70%) Selenium
1 2 (2.70%) SoapUI
General
1 25 (33.78%) Finance
2 21 (28.38%) Retail
3 20 (27.03%) Publishing
4 17 (22.97%) Marketing
5 5 (6.76%) Games
6 4 (5.41%) Billing
7 3 (4.05%) Mandarin Language
7 3 (4.05%) Telecoms
8 2 (2.70%) Pharmaceutical
9 1 (1.35%) Banking
9 1 (1.35%) Manufacturing
Job Titles
1 26 (35.14%) Architect
1 26 (35.14%) Solutions Architect
2 14 (18.92%) Project Manager
3 8 (10.81%) Consultant
3 8 (10.81%) E-Commerce Manager
4 7 (9.46%) Analyst
4 7 (9.46%) Cloud Consultant
5 6 (8.11%) Enterprise Solutions Architect
5 6 (8.11%) Web Manager
5 6 (8.11%) Web Project Manager
6 5 (6.76%) Applications Manager
6 5 (6.76%) Applications Project Manager
6 5 (6.76%) Cloud Infrastructure Consultant
6 5 (6.76%) Infrastructure Consultant
7 4 (5.41%) Data Analyst
7 4 (5.41%) Digital Marketing Manager
7 4 (5.41%) E-Commerce Marketing Manager
7 4 (5.41%) Junior Project Manager
7 4 (5.41%) Marketing Manager
7 4 (5.41%) Web Applications Project Manager
Libraries, Frameworks & Software Standards
1 8 (10.81%) .NET
2 7 (9.46%) .NET Framework
2 7 (9.46%) ASP.NET
2 7 (9.46%) REST
2 7 (9.46%) SOAP
3 2 (2.70%) CSS
3 2 (2.70%) HTML
Miscellaneous
1 28 (37.84%) Data Centre
2 22 (29.73%) Computer Science
3 20 (27.03%) CMDB
4 7 (9.46%) Public Cloud
5 4 (5.41%) Algorithms
6 2 (2.70%) Enterprise Software
6 2 (2.70%) NHS
7 1 (1.35%) EPoS
7 1 (1.35%) Mobile App
Operating Systems
1 9 (12.16%) Linux
2 2 (2.70%) Unix
Processes & Methodologies
1 32 (43.24%) CRM
2 31 (41.89%) Presales
3 29 (39.19%) ITIL
3 29 (39.19%) Project Management
4 26 (35.14%) PRINCE2
5 23 (31.08%) Continuous Improvement
6 21 (28.38%) Business Development
6 21 (28.38%) ITIL V3
6 21 (28.38%) Service Delivery
6 21 (28.38%) Service Management
7 20 (27.03%) Capacity Planning
7 20 (27.03%) Gantt Chart
7 20 (27.03%) IT Governance
7 20 (27.03%) Line Management
7 20 (27.03%) Requirements Analysis
7 20 (27.03%) Software Engineering
7 20 (27.03%) Technical Architecture
7 20 (27.03%) TOGAF
7 20 (27.03%) Zachman Framework
8 8 (10.81%) Digital Marketing
Programming Languages
1 26 (35.14%) SQL
2 8 (10.81%) C#
2 8 (10.81%) JavaScript
3 7 (9.46%) PowerShell
4 2 (2.70%) Java
4 2 (2.70%) PHP
4 2 (2.70%) Python
Qualifications
1 23 (31.08%) Degree
2 21 (28.38%) PMP
3 20 (27.03%) ISEB
3 20 (27.03%) PMI Certification
4 4 (5.41%) ITIL Certification
4 4 (5.41%) PRINCE2 Certification
5 2 (2.70%) CSQA
5 2 (2.70%) ISTQB
5 2 (2.70%) ISTQB Foundation Certification
6 1 (1.35%) CISM
6 1 (1.35%) CISSP
6 1 (1.35%) Security Cleared
Quality Assurance & Compliance
1 7 (9.46%) QA
2 1 (1.35%) ISO/IEC 27001
System Software
1 24 (32.43%) VMware Infrastructure
2 20 (27.03%) Virtual Machines
3 9 (12.16%) Docker
Systems Management
1 20 (27.03%) SCVMM
2 7 (9.46%) Opscode Chef
2 7 (9.46%) Puppet
Vendors
1 29 (39.19%) IBM
2 26 (35.14%) Cisco
3 24 (32.43%) EMC
3 24 (32.43%) HP
3 24 (32.43%) NetApp
3 24 (32.43%) VMware
4 22 (29.73%) CheckPoint
4 22 (29.73%) Juniper
5 20 (27.03%) BMC
5 20 (27.03%) Citrix
5 20 (27.03%) Oracle
6 18 (24.32%) Microsoft
7 8 (10.81%) Google
8 4 (5.41%) Adobe
8 4 (5.41%) ServiceNow
8 4 (5.41%) Symantec
9 2 (2.70%) NEC
9 2 (2.70%) RedPrairie
10 1 (1.35%) Computacenter
Birmingham
Intouch Games Ltd
Salary: £0 - £35,000 per year
Posted: 3 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £25000 - £35000 per annum + benefits (inc flexi hrs)
Posted: 2 days ago
Birmingham, West Midlands (County)
Lawrence Harvey Enterprise
Salary: £50000.00 - £70000 per annum + Bonus + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Greywood Associates Limited
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Leidos
Posted: 17 days ago