The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 205 204 185
Rank change year-on-year
-1 -19
Permanent jobs citing Customer Engagement 10 3 15
As % of all permanent IT jobs located in the West Midlands 0.18% 0.060% 0.31%
As % of the Processes & Methodologies category 0.22% 0.078% 0.42%
Number of salaries quoted 6 0 14
Average salary £51,750 - £65,000
UK excluding London average salary £50,000 £50,000 £45,000
% change year-on-year
- +11.11%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4511 3868 3606
As % of all permanent IT jobs located in the West Midlands 82.83% 77.97% 75.72%
Number of salaries quoted 3947 3222 3147
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £27,850 £26,000 £28,500
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 19 December 2014.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull -5 3 £28,000 - 1
Birmingham - 3 £85,000 - 2
Warwickshire - 2 £47,500 -
Shropshire - 1 £53,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 December 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 9 (36.00%) Agile Software Development
2 8 (32.00%) Microsoft
2 8 (32.00%) CRM
3 7 (28.00%) SharePoint 2013
3 7 (28.00%) SharePoint
3 7 (28.00%) Hudson
3 7 (28.00%) Dynamics CRM
4 6 (24.00%) Telecoms
4 6 (24.00%) Jenkins
4 6 (24.00%) HTML
4 6 (24.00%) Migration
4 6 (24.00%) Data Migration
4 6 (24.00%) JavaScript
4 6 (24.00%) PHP
4 6 (24.00%) CSS
5 5 (20.00%) Microsoft Certification
5 5 (20.00%) Degree
5 5 (20.00%) Data Protection
5 5 (20.00%) BDD
5 5 (20.00%) Legal
5 5 (20.00%) WordPress
6 4 (16.00%) Yii
6 4 (16.00%) Continuous Improvement
6 4 (16.00%) Scrum
6 4 (16.00%) Software Engineering
6 4 (16.00%) Zend
6 4 (16.00%) MySQL
7 3 (12.00%) Business Intelligence
7 3 (12.00%) TDD
7 3 (12.00%) Service Delivery

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 7 (28.00%) SharePoint
1 7 (28.00%) SharePoint 2013
2 5 (20.00%) WordPress
3 2 (8.00%) CMS
3 2 (8.00%) JBoss
4 1 (4.00%) Apache
4 1 (4.00%) Tomcat
4 1 (4.00%) GlassFish
Applications
1 2 (8.00%) MS Excel
2 1 (4.00%) MS Project
Business Applications
1 7 (28.00%) Dynamics CRM
2 1 (4.00%) SAP Oil and Gas
Communications & Networking
1 1 (4.00%) LAN
1 1 (4.00%) WAN
1 1 (4.00%) HTTP
Database & Business Intelligence
1 4 (16.00%) MySQL
2 1 (4.00%) SQL Server
2 1 (4.00%) PostgreSQL
2 1 (4.00%) QlikView
2 1 (4.00%) Oracle Database
Development Applications
1 7 (28.00%) Hudson
2 6 (24.00%) Jenkins
3 3 (12.00%) Behat
3 3 (12.00%) PHPUnit
3 3 (12.00%) Subversion
3 3 (12.00%) Git (software)
4 1 (4.00%) RSpec
4 1 (4.00%) WATIR
4 1 (4.00%) Selenium
4 1 (4.00%) Cucumber
General
1 6 (24.00%) Telecoms
2 5 (20.00%) Legal
3 3 (12.00%) Finance
3 3 (12.00%) Billing
4 2 (8.00%) Manufacturing
5 1 (4.00%) Banking
5 1 (4.00%) Marketing
5 1 (4.00%) Electronics
Job Titles
1 5 (20.00%) Analyst
1 5 (20.00%) CRM Analyst
2 4 (16.00%) Software Engineer
3 2 (8.00%) Tester
3 2 (8.00%) Web Tester
4 1 (4.00%) Operations Engineer
4 1 (4.00%) Coordinator
4 1 (4.00%) Architect
4 1 (4.00%) Project Manager
4 1 (4.00%) Service Delivery Coordinator
4 1 (4.00%) Microsoft Specialist
4 1 (4.00%) Operations Support Engineer
4 1 (4.00%) QlikView Consultant
4 1 (4.00%) Consultant
4 1 (4.00%) Account Manager
4 1 (4.00%) Solutions Architect
4 1 (4.00%) Support Engineer
4 1 (4.00%) Field Engineer
4 1 (4.00%) Services Delivery Manager
4 1 (4.00%) Service Manager
Libraries, Frameworks & Software Standards
1 6 (24.00%) CSS
1 6 (24.00%) HTML
2 4 (16.00%) Yii
3 3 (12.00%) Symfony
3 3 (12.00%) jQuery
4 1 (4.00%) JPA
4 1 (4.00%) RESTful
4 1 (4.00%) SOAP
4 1 (4.00%) JMS
4 1 (4.00%) Spring
4 1 (4.00%) REST
4 1 (4.00%) CSS3
4 1 (4.00%) JAX-RS
4 1 (4.00%) RESTEasy
4 1 (4.00%) .NET
Miscellaneous
1 1 (4.00%) DTV
1 1 (4.00%) Management Information System
1 1 (4.00%) Enterprise Software
Operating Systems
1 1 (4.00%) Linux
Processes & Methodologies
1 9 (36.00%) Agile Software Development
2 8 (32.00%) CRM
3 6 (24.00%) Migration
3 6 (24.00%) Data Migration
4 5 (20.00%) Data Protection
4 5 (20.00%) BDD
5 4 (16.00%) Continuous Improvement
5 4 (16.00%) Software Engineering
5 4 (16.00%) Scrum
6 3 (12.00%) OO
6 3 (12.00%) Service Delivery
6 3 (12.00%) MVC
6 3 (12.00%) Business Intelligence
6 3 (12.00%) TDD
6 3 (12.00%) OO PHP
7 2 (8.00%) Performance Management
7 2 (8.00%) Continuous Integration
7 2 (8.00%) ITIL
8 1 (4.00%) Programme Management
8 1 (4.00%) Stakeholder Management
Programming Languages
1 6 (24.00%) JavaScript
1 6 (24.00%) PHP
2 2 (8.00%) SQL
3 1 (4.00%) PHP5
3 1 (4.00%) Groovy
3 1 (4.00%) Java
Qualifications
1 5 (20.00%) Microsoft Certification
1 5 (20.00%) Degree
2 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 1 (4.00%) Active Directory
Vendors
1 8 (32.00%) Microsoft
2 4 (16.00%) Zend
3 2 (8.00%) Intel
4 1 (4.00%) Oracle
4 1 (4.00%) SAP
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Benefi6s
Posted: 4 days ago
Birmingham, West Midlands (County)
SCC
Posted: 7 days ago
Coventry
Computer Futures
Salary: £55000 - £70000 per annum + competitive
Posted: 9 days ago
Solihull, West Midlands
npower
Posted: 14 days ago