The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 172 199 193
Rank change year-on-year
+27 -6
Permanent jobs citing Customer Engagement 57 16 4
As % of all permanent IT jobs located in the West Midlands 1.00% 0.32% 0.093%
As % of the Processes & Methodologies category 1.15% 0.38% 0.11%
Number of salaries quoted 42 11 3
Average salary £50,000 £47,500 £32,500
Average salary % change year-on-year
+5.26% +46.15%
UK excluding London average salary £50,000 £54,250 £50,000
% change year-on-year
-7.83% +8.50%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4945 4186 3553
As % of all permanent IT jobs located in the West Midlands 86.86% 82.73% 82.51%
Number of salaries quoted 4073 3569 2861
Average salary £44,000 £42,500 £41,000
Average salary % change year-on-year
+3.52% +3.65%
90% offered a salary of more than £30,000 £29,000 £27,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 11 February 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +17 22 £50,000 -20.00% 5
Warwickshire +1 21 £65,000 +44.44% 1
Coventry -1 8 £50,000 -20.00%
West Bromwich - 1 £50,000 - 2
Wolverhampton - 1 £67,500 -
Staffordshire - 1 £45,000 - 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 11 February 2016, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 28 (41.79%) Management Information System
2 27 (40.30%) Data Management
2 27 (40.30%) Data Analysis
2 27 (40.30%) Marketing
2 27 (40.30%) Use Case
2 27 (40.30%) Yield Management
2 27 (40.30%) Hadoop
2 27 (40.30%) Social Media
2 27 (40.30%) Predictive Modelling
2 27 (40.30%) Apache Cassandra
2 27 (40.30%) R
2 27 (40.30%) Digital Media
2 27 (40.30%) Big Data
2 27 (40.30%) Statistical Modelling
2 27 (40.30%) Analytics
2 27 (40.30%) Apache Spark
2 27 (40.30%) Algorithms
3 20 (29.85%) Data Centre
4 19 (28.36%) Project Management
5 18 (26.87%) ITIL
5 18 (26.87%) Degree
6 16 (23.88%) Process Improvement
7 15 (22.39%) ServiceNow
8 12 (17.91%) Service Management
9 11 (16.42%) ITSM
10 10 (14.93%) Remedy ITSM
10 10 (14.93%) Remedy
11 8 (11.94%) Service Delivery
11 8 (11.94%) Stakeholder Management
12 6 (8.96%) Finance

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 11 February 2016, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 27 (40.30%) Apache Spark
2 2 (2.99%) GlassFish
2 2 (2.99%) Tomcat
Business Applications
1 10 (14.93%) Remedy ITSM
2 1 (1.49%) Maximo
Cloud Services
1 2 (2.99%) IaaS
1 2 (2.99%) Microsoft Azure
2 1 (1.49%) Amazon AWS
2 1 (1.49%) Amazon EC2
2 1 (1.49%) Office 365
2 1 (1.49%) PaaS
Communications & Networking
1 1 (1.49%) Cisco ASA
1 1 (1.49%) Cisco ISE
1 1 (1.49%) Firewall
Database & Business Intelligence
1 27 (40.30%) Apache Cassandra
1 27 (40.30%) Big Data
1 27 (40.30%) Hadoop
2 2 (2.99%) PostgreSQL
3 1 (1.49%) DB2
3 1 (1.49%) MySQL
3 1 (1.49%) SQL Server
Development Applications
1 2 (2.99%) JUnit
1 2 (2.99%) Maven
General
1 27 (40.30%) Marketing
2 6 (8.96%) Finance
3 2 (2.99%) Retail
4 1 (1.49%) Publishing
4 1 (1.49%) Telecoms
Job Titles
1 27 (40.30%) Data Scientist
1 27 (40.30%) Senior Data Scientist
2 24 (35.82%) Project Manager
3 11 (16.42%) Implementation Manager
3 11 (16.42%) Implementation Project Manager
3 11 (16.42%) Project Implementation Manager
4 10 (14.93%) ITSM Project Manager
4 10 (14.93%) Service Management Manager
4 10 (14.93%) Service Management Project Manager
5 7 (10.45%) IT Manager
6 6 (8.96%) IT Project Manager
7 5 (7.46%) Change Manager
7 5 (7.46%) Change Project Manager
7 5 (7.46%) IT Services Manager
7 5 (7.46%) Service Implementation Manager
8 4 (5.97%) Technical Specialist
9 3 (4.48%) Architect
9 3 (4.48%) Business Change Manager
9 3 (4.48%) Business Change Project Manager
10 2 (2.99%) J2EE Software Engineer
Libraries, Frameworks & Software Standards
1 2 (2.99%) EJB
1 2 (2.99%) J2EE
1 2 (2.99%) JMS
1 2 (2.99%) REST
Miscellaneous
1 28 (41.79%) Management Information System
2 27 (40.30%) Algorithms
2 27 (40.30%) Digital Media
2 27 (40.30%) Social Media
3 20 (29.85%) Data Centre
4 3 (4.48%) Computer Science
4 3 (4.48%) Enterprise Software
5 1 (1.49%) CMDB
5 1 (1.49%) EPoS
5 1 (1.49%) User Experience
Operating Systems
1 2 (2.99%) Linux
1 2 (2.99%) Unix
2 1 (1.49%) Windows
2 1 (1.49%) Windows 10
2 1 (1.49%) Windows 8
Processes & Methodologies
1 27 (40.30%) Analytics
1 27 (40.30%) Data Analysis
1 27 (40.30%) Data Management
1 27 (40.30%) Predictive Modelling
1 27 (40.30%) Statistical Modelling
1 27 (40.30%) Use Case
1 27 (40.30%) Yield Management
2 19 (28.36%) Project Management
3 18 (26.87%) ITIL
4 16 (23.88%) Process Improvement
5 12 (17.91%) Service Management
6 11 (16.42%) ITSM
7 8 (11.94%) Service Delivery
7 8 (11.94%) Stakeholder Management
8 6 (8.96%) Line Management
9 3 (4.48%) Agile Software Development
9 3 (4.48%) Software Engineering
10 2 (2.99%) Continuous Integration
10 2 (2.99%) Requirements Analysis
10 2 (2.99%) TDD
Programming Languages
1 27 (40.30%) R
2 3 (4.48%) SQL
3 2 (2.99%) Java
4 1 (1.49%) C
Qualifications
1 18 (26.87%) Degree
2 2 (2.99%) PMI Certification
2 2 (2.99%) PMP
3 1 (1.49%) ISEB
3 1 (1.49%) PRINCE2 Certification
3 1 (1.49%) Security Cleared
Quality Assurance & Compliance
1 1 (1.49%) SLA
System Software
1 1 (1.49%) VMware Infrastructure
Systems Management
1 1 (1.49%) SCVMM
Vendors
1 15 (22.39%) ServiceNow
2 10 (14.93%) Remedy
3 2 (2.99%) Cisco
3 2 (2.99%) Juniper
4 1 (1.49%) BMC
4 1 (1.49%) CheckPoint
4 1 (1.49%) Citrix
4 1 (1.49%) EMC
4 1 (1.49%) Epicor
4 1 (1.49%) F5
4 1 (1.49%) HP
4 1 (1.49%) IBM
4 1 (1.49%) Intel Security
4 1 (1.49%) Microsoft
4 1 (1.49%) NetApp
4 1 (1.49%) Oracle
4 1 (1.49%) RedPrairie
4 1 (1.49%) Sourcefire
4 1 (1.49%) VMware
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £25000 - £30000 per annum + benefits!
Posted: 2 days ago
Birmingham, West Midlands (County)
Wickland Westcott
Salary: £80,000 per annum + bonus + benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £35000.00 - £40000.00 per annum + car allowance + bens
Posted: 3 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £50000.00 - £60000.00 per annum + car allowance + bens
Posted: 6 days ago
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £35000.00 - £45000.00 per annum + Car Allowance + Benefits
Posted: 6 days ago
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £50000.00 - £60000.00 per annum + Benefits
Posted: 6 days ago
West Midlands
First Utility
Salary: £55,000 - £75,000 + Bonus + Excellent Benefits
Posted: 7 days ago
Solihull
Capita plc
Posted: 9 days ago
Birmingham
Applause IT Ltd
Salary: £22000 - £26000 per annum + benefits!
Posted: 14 days ago
Lichfield
Hays Specialist Recruitment Ltd
Salary: £40000.00 - £50000.00 per annum
Posted: 22 days ago
Warwick, Warwickshire
First Utility
Salary: + Bonus + Excellent Benefits
Posted: 24 days ago