The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 191 192 166
Rank change year-on-year
+1 -26
Permanent jobs citing Customer Engagement 22 13 26
As % of all permanent IT jobs located in the West Midlands 0.41% 0.23% 0.54%
As % of the Processes & Methodologies category 0.54% 0.30% 0.72%
Number of salaries quoted 20 11 8
Average salary £38,750 £25,000 £40,000
Average salary % change year-on-year
+55.00% -37.50%
90% offered a salary of more than £32,375 £25,000 £31,050
10% offered a salary of more than £60,250 £56,000 £43,600
UK excluding London average salary £50,000 £43,250 £52,500
% change year-on-year
+15.60% -17.61%
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4084 4274 3636
As % of all permanent IT jobs located in the West Midlands 75.73% 76.76% 74.83%
Number of salaries quoted 3382 3606 3119
Average salary £41,405 £40,000 £40,000
Average salary % change year-on-year
+3.51% -
90% offered a salary of more than £28,500 £26,500 £27,000
10% offered a salary of more than £65,000 £65,000 £60,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 31 July 2014.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +18 11 £51,250 +105.00%
Birmingham +13 9 £36,188 -57.42% 1
Wolverhampton 0 1 £37,500 -31.81%
Worcestershire -3 1 £37,500 +50.00%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 July 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 25 (52.08%) Degree
2 16 (33.33%) Microsoft
3 15 (31.25%) Microsoft Certification
3 15 (31.25%) MySQL
4 14 (29.17%) CRM
4 14 (29.17%) Project Management
5 13 (27.08%) CSS
5 13 (27.08%) HTML
5 13 (27.08%) JavaScript
5 13 (27.08%) PHP
6 12 (25.00%) Business Development
6 12 (25.00%) WordPress
7 11 (22.92%) Continuous Integration
7 11 (22.92%) SCCM
7 11 (22.92%) SCOM
7 11 (22.92%) Marketing
7 11 (22.92%) Django
7 11 (22.92%) Windows 7
7 11 (22.92%) Flask
7 11 (22.92%) Data Mining
7 11 (22.92%) Python
7 11 (22.92%) Windows
7 11 (22.92%) MCSE
7 11 (22.92%) TDD
7 11 (22.92%) Artificial Intelligence
7 11 (22.92%) Software Engineering
8 10 (20.83%) CMS
8 10 (20.83%) Natural Language Processing
9 9 (18.75%) Unit Testing
9 9 (18.75%) SOA

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 July 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 12 (25.00%) WordPress
2 10 (20.83%) CMS
3 8 (16.67%) Drupal
4 5 (10.42%) SharePoint 2013
4 5 (10.42%) SharePoint
5 1 (2.08%) GlassFish
5 1 (2.08%) Lync
5 1 (2.08%) SharePoint 2010
Business Applications
1 8 (16.67%) Magento
2 4 (8.33%) Dynamics CRM
Communications & Networking
1 1 (2.08%) LAN
1 1 (2.08%) WAN
1 1 (2.08%) Intranet
1 1 (2.08%) Internet
1 1 (2.08%) Extranet
Database & Business Intelligence
1 15 (31.25%) MySQL
2 11 (22.92%) Data Mining
3 5 (10.42%) PostgreSQL
4 4 (8.33%) MongoDB
4 4 (8.33%) Apache Cassandra
4 4 (8.33%) NoSQL
Development Applications
1 7 (14.58%) Hudson
2 5 (10.42%) Jenkins
3 2 (4.17%) Subversion
3 2 (4.17%) Behat
3 2 (4.17%) PHPUnit
3 2 (4.17%) Git (software)
4 1 (2.08%) WATIR
4 1 (2.08%) Selenium
4 1 (2.08%) RSpec
4 1 (2.08%) Cucumber
General
1 11 (22.92%) Marketing
2 8 (16.67%) Retail
3 4 (8.33%) Finance
4 3 (6.25%) Legal
4 3 (6.25%) Telecoms
4 3 (6.25%) Games
Job Titles
1 18 (37.50%) Developer
2 14 (29.17%) Architect
3 12 (25.00%) Technical Architect
4 9 (18.75%) Python Developer
5 7 (14.58%) Python/Django Developer
5 7 (14.58%) PHP Developer
5 7 (14.58%) Web Developer
6 6 (12.50%) PHP Web Developer
6 6 (12.50%) Senior Developer
7 5 (10.42%) Senior Python Developer
8 4 (8.33%) Analyst
8 4 (8.33%) CRM Analyst
9 3 (6.25%) Online Marketing Manager
9 3 (6.25%) Software Engineer
9 3 (6.25%) Marketing Manager
10 2 (4.17%) Consultant
10 2 (4.17%) Tester
10 2 (4.17%) Web Tester
10 2 (4.17%) Digital Marketing Manager
11 1 (2.08%) Lead Architect
Libraries, Frameworks & Software Standards
1 13 (27.08%) CSS
1 13 (27.08%) HTML
2 11 (22.92%) Django
2 11 (22.92%) Flask
3 10 (20.83%) Natural Language Processing
4 8 (16.67%) XHTML
5 3 (6.25%) Yii
6 2 (4.17%) RESTful
6 2 (4.17%) Symfony
6 2 (4.17%) jQuery
7 1 (2.08%) JPA
7 1 (2.08%) RESTEasy
7 1 (2.08%) JAX-RS
7 1 (2.08%) CSS3
7 1 (2.08%) JMS
7 1 (2.08%) SOAP
7 1 (2.08%) Spring
Miscellaneous
1 11 (22.92%) Artificial Intelligence
2 8 (16.67%) Mathematics
2 8 (16.67%) Social Media
3 2 (4.17%) Computer Science
4 1 (2.08%) FMCG
4 1 (2.08%) Enterprise Software
4 1 (2.08%) Management Information System
Operating Systems
1 11 (22.92%) Windows 7
1 11 (22.92%) Windows
Processes & Methodologies
1 14 (29.17%) CRM
1 14 (29.17%) Project Management
2 12 (25.00%) Business Development
3 11 (22.92%) Continuous Integration
3 11 (22.92%) TDD
3 11 (22.92%) Software Engineering
4 9 (18.75%) Unit Testing
4 9 (18.75%) SOA
5 8 (16.67%) Analytics
6 7 (14.58%) E-Commerce
7 6 (12.50%) Agile Software Development
7 6 (12.50%) Data Protection
8 4 (8.33%) BDD
9 3 (6.25%) Digital Marketing
9 3 (6.25%) Data Migration
9 3 (6.25%) Online Marketing
9 3 (6.25%) Continuous Improvement
9 3 (6.25%) Migration
9 3 (6.25%) SEO
9 3 (6.25%) Scrum
Programming Languages
1 13 (27.08%) JavaScript
1 13 (27.08%) PHP
2 11 (22.92%) Python
3 4 (8.33%) SQL
4 1 (2.08%) PHP5
4 1 (2.08%) Groovy
4 1 (2.08%) Java
Qualifications
1 25 (52.08%) Degree
2 15 (31.25%) Microsoft Certification
3 11 (22.92%) MCSE
4 1 (2.08%) PRINCE2 Practitioner
System Software
1 1 (2.08%) VMware Infrastructure
Systems Management
1 11 (22.92%) SCCM
1 11 (22.92%) SCOM
Vendors
1 16 (33.33%) Microsoft
2 3 (6.25%) Zend
3 1 (2.08%) JBoss
3 1 (2.08%) VMware
Birmingham
Hays IT - Uk Posting account
Salary: £29750.00 - £35000.00 per annum
Posted: 7 days ago