The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 125 189 182
Rank change year-on-year
+64 -7
Permanent jobs citing Customer Engagement 118 32 27
As % of all permanent IT jobs located in the West Midlands 1.89% 0.60% 0.55%
As % of the Processes & Methodologies category 2.16% 0.72% 0.65%
Number of salaries quoted 64 32 27
Average salary £50,000 £47,500 £55,000
Average salary % change year-on-year
+5.26% -13.63%
90% offered a salary of more than £42,500 £26,900 £35,000
10% offered a salary of more than £66,750 £57,500 £62,500
UK excluding London average salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5457 4460 4146
As % of all permanent IT jobs located in the West Midlands 87.37% 83.61% 84.32%
Number of salaries quoted 4293 3719 3446
Average salary £43,500 £42,500 £42,500
Average salary % change year-on-year
+2.35% -
90% offered a salary of more than £27,500 £27,500 £28,950
10% offered a salary of more than £62,500 £64,000 £62,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 30 April 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +58 93 £50,000 +65.28% 2
Coventry +8 6 £42,500 -10.52% 1
Warwickshire -15 6 £65,000 +13.04%
West Bromwich - 5 £55,000 -
Worcestershire - 3 £90,000 -
Solihull +16 1 £45,000 +12.50%
Walsall -8 1 £39,000 +11.42% 1
Wolverhampton - 1 £67,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 April 2016, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 87 (52.73%) Data Centre
2 55 (33.33%) Presales
3 54 (32.73%) Project Management
4 50 (30.30%) ITIL
5 38 (23.03%) ServiceNow
5 38 (23.03%) Process Improvement
6 37 (22.42%) Service Management
7 33 (20.00%) Analytics
8 30 (18.18%) Data Analysis
9 29 (17.58%) Data Management
9 29 (17.58%) Marketing
9 29 (17.58%) Use Case
9 29 (17.58%) Yield Management
9 29 (17.58%) Hadoop
9 29 (17.58%) Social Media
9 29 (17.58%) Apache Cassandra
9 29 (17.58%) R
9 29 (17.58%) Predictive Modelling
9 29 (17.58%) Service Delivery
9 29 (17.58%) Management Information System
9 29 (17.58%) Digital Media
9 29 (17.58%) Big Data
9 29 (17.58%) Statistical Modelling
9 29 (17.58%) Apache Spark
9 29 (17.58%) Algorithms
10 28 (16.97%) Remedy ITSM
10 28 (16.97%) ITSM
10 28 (16.97%) Remedy
11 27 (16.36%) Degree
12 18 (10.91%) SQL

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 April 2016, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 29 (17.58%) Apache Spark
2 2 (1.21%) GlassFish
2 2 (1.21%) Tomcat
Business Applications
1 28 (16.97%) Remedy ITSM
2 4 (2.42%) SAP Business One
3 1 (0.61%) Maximo
Cloud Services
1 12 (7.27%) Amazon AWS
1 12 (7.27%) Amazon EC2
1 12 (7.27%) IaaS
1 12 (7.27%) Microsoft Azure
1 12 (7.27%) PaaS
2 1 (0.61%) Office 365
Database & Business Intelligence
1 29 (17.58%) Apache Cassandra
1 29 (17.58%) Big Data
1 29 (17.58%) Hadoop
2 16 (9.70%) SQL Server
3 12 (7.27%) DB2
3 12 (7.27%) MySQL
4 4 (2.42%) Data Warehouse
4 4 (2.42%) SQL Server 2012
5 2 (1.21%) PostgreSQL
Development Applications
1 2 (1.21%) JUnit
1 2 (1.21%) Maven
2 1 (0.61%) Grunt
2 1 (0.61%) gulp
2 1 (0.61%) Jasmine
2 1 (0.61%) Mocha
2 1 (0.61%) Protractor
General
1 29 (17.58%) Marketing
2 12 (7.27%) Publishing
3 7 (4.24%) Finance
4 4 (2.42%) Manufacturing
5 1 (0.61%) Automotive
5 1 (0.61%) Banking
5 1 (0.61%) Retail
Job Titles
1 53 (32.12%) Project Manager
2 49 (29.70%) Architect
2 49 (29.70%) Solutions Architect
3 29 (17.58%) Data Scientist
3 29 (17.58%) Senior Data Scientist
4 28 (16.97%) Implementation Manager
4 28 (16.97%) Implementation Project Manager
4 28 (16.97%) ITSM Project Manager
4 28 (16.97%) Project Implementation Manager
5 25 (15.15%) Service Management Manager
5 25 (15.15%) Service Management Project Manager
6 21 (12.73%) Cloud Architect
6 21 (12.73%) Cloud Solutions Architect
7 17 (10.30%) IT Manager
8 16 (9.70%) IT Project Manager
9 15 (9.09%) IT Services Manager
9 15 (9.09%) Service Implementation Manager
9 15 (9.09%) Technical Specialist
10 9 (5.45%) Change Project Manager
10 9 (5.45%) Project Change Manager
Libraries, Frameworks & Software Standards
1 2 (1.21%) EJB
1 2 (1.21%) J2EE
1 2 (1.21%) JMS
1 2 (1.21%) REST
2 1 (0.61%) AngularJS
2 1 (0.61%) RESTful
2 1 (0.61%) Sass
2 1 (0.61%) Zend Framework
Miscellaneous
1 87 (52.73%) Data Centre
2 29 (17.58%) Algorithms
2 29 (17.58%) Digital Media
2 29 (17.58%) Management Information System
2 29 (17.58%) Social Media
3 14 (8.48%) Computer Science
4 12 (7.27%) CMDB
5 4 (2.42%) Analytical Skills
5 4 (2.42%) Visualisation
6 2 (1.21%) Enterprise Software
7 1 (0.61%) EPoS
7 1 (0.61%) User Experience
Operating Systems
1 2 (1.21%) Linux
1 2 (1.21%) Unix
Processes & Methodologies
1 55 (33.33%) Presales
2 54 (32.73%) Project Management
3 50 (30.30%) ITIL
4 38 (23.03%) Process Improvement
5 37 (22.42%) Service Management
6 33 (20.00%) Analytics
7 30 (18.18%) Data Analysis
8 29 (17.58%) Data Management
8 29 (17.58%) Predictive Modelling
8 29 (17.58%) Service Delivery
8 29 (17.58%) Statistical Modelling
8 29 (17.58%) Use Case
8 29 (17.58%) Yield Management
9 28 (16.97%) ITSM
10 17 (10.30%) Stakeholder Management
11 16 (9.70%) Line Management
12 15 (9.09%) CRM
12 15 (9.09%) Software Engineering
13 14 (8.48%) Business Development
14 13 (7.88%) TOGAF
Programming Languages
1 29 (17.58%) R
2 18 (10.91%) SQL
3 2 (1.21%) Java
4 1 (0.61%) JavaScript
4 1 (0.61%) PHP
Qualifications
1 27 (16.36%) Degree
2 13 (7.88%) PMI Certification
2 13 (7.88%) PMP
3 12 (7.27%) ISEB
4 1 (0.61%) PRINCE2 Certification
4 1 (0.61%) Security Cleared
Quality Assurance & Compliance
1 1 (0.61%) Data Quality
System Software
1 12 (7.27%) VMware Infrastructure
Systems Management
1 12 (7.27%) SCVMM
Vendors
1 38 (23.03%) ServiceNow
2 28 (16.97%) Remedy
3 12 (7.27%) BMC
3 12 (7.27%) CheckPoint
3 12 (7.27%) Cisco
3 12 (7.27%) Citrix
3 12 (7.27%) EMC
3 12 (7.27%) HP
3 12 (7.27%) IBM
3 12 (7.27%) Juniper
3 12 (7.27%) NetApp
3 12 (7.27%) Oracle
3 12 (7.27%) VMware
4 4 (2.42%) SAP
5 1 (0.61%) Epicor
5 1 (0.61%) Tableau
5 1 (0.61%) Zend
Walsall, West Midlands (County)
Experis Ltd
Salary: £39000.00 per annum + Benefits
Posted: Yesterday
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £30000 - £60000 per annum + Bonus + car allowance
Posted: 3 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + 20% Bonus + Excellent Benefits
Posted: 5 days ago
Birmingham
Applause IT Ltd
Salary: £25000 - £35000 per annum + benefits!
Posted: 8 days ago