The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
England / West Midlands
Rank 179 184 199
Rank change year-on-year
+5 +15
Permanent jobs citing Customer Engagement 34 33 17
As % of all permanent IT jobs located in the West Midlands 0.70% 0.65% 0.34%
As % of the Processes & Methodologies category 0.79% 0.74% 0.40%
Number of salaries quoted 15 19 12
Median salary £52,500 £55,000 £51,750
Median salary % change year-on-year
-4.54% +6.28%
90% offered a salary of more than £28,980 £47,000 £31,600
10% offered a salary of more than £63,000 £65,000 £73,000
UK excluding London median salary £55,000 £52,500 £60,000
% change year-on-year
+4.76% -12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4328 4436 4234
As % of all permanent IT jobs located in the West Midlands 88.71% 86.91% 85.45%
Number of salaries quoted 3369 3677 3685
Median salary £42,500 £42,500 £41,902
Median salary % change year-on-year
- +1.42%
90% offered a salary of more than £27,500 £28,728 £27,500
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 17 January 2017.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 19 £43,600 -12.80% 2
Coventry +13 9 £53,750 +7.50%
Staffordshire - 3 £60,000 -
Worcestershire - 1 £28,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 17 January 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 40 (48.78%) MS Excel
2 35 (42.68%) ITIL
3 33 (40.24%) IBM
3 33 (40.24%) Project Management
3 33 (40.24%) Presales
4 32 (39.02%) Data Centre
5 31 (37.80%) PRINCE2
5 31 (37.80%) CRM
6 30 (36.59%) MySQL
6 30 (36.59%) Amazon AWS
7 29 (35.37%) Microsoft Azure
7 29 (35.37%) SQL
7 29 (35.37%) Degree
8 28 (34.15%) VMware Infrastructure
8 28 (34.15%) VMware
8 28 (34.15%) HP
8 28 (34.15%) EMC
8 28 (34.15%) Cisco
8 28 (34.15%) NetApp
8 28 (34.15%) Continuous Improvement
9 27 (32.93%) PaaS
9 27 (32.93%) IaaS
9 27 (32.93%) Finance
9 27 (32.93%) SQL Server
9 27 (32.93%) Computer Science
10 26 (31.71%) Oracle
10 26 (31.71%) Service Delivery
10 26 (31.71%) Line Management
10 26 (31.71%) ITIL V3
11 25 (30.49%) PMP

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.66%) SharePoint
Applications
1 40 (48.78%) MS Excel
2 4 (4.88%) MS Office
2 4 (4.88%) MS Project
2 4 (4.88%) MS Visio
Business Applications
1 3 (3.66%) Dynamics CRM
2 1 (1.22%) Dynamics AX
Cloud Services
1 30 (36.59%) Amazon AWS
2 29 (35.37%) Microsoft Azure
3 27 (32.93%) IaaS
3 27 (32.93%) PaaS
4 24 (29.27%) Amazon EC2
5 13 (15.85%) Google Analytics
6 5 (6.10%) Office 365
7 3 (3.66%) SaaS
Communications & Networking
1 4 (4.88%) Unified Communications
Database & Business Intelligence
1 30 (36.59%) MySQL
2 27 (32.93%) SQL Server
3 24 (29.27%) DB2
4 3 (3.66%) Amazon DynamoDB
4 3 (3.66%) MongoDB
4 3 (3.66%) NoSQL
4 3 (3.66%) Relational Database
5 1 (1.22%) Big Data
Development Applications
1 3 (3.66%) Concordion
1 3 (3.66%) Cucumber
1 3 (3.66%) FitNesse
1 3 (3.66%) Selenium
1 3 (3.66%) SoapUI
General
1 27 (32.93%) Finance
2 25 (30.49%) Retail
3 24 (29.27%) Publishing
4 21 (25.61%) Marketing
5 4 (4.88%) Billing
5 4 (4.88%) Games
6 3 (3.66%) Mandarin Language
7 2 (2.44%) Legal
7 2 (2.44%) Pharmaceutical
7 2 (2.44%) Telecoms
Job Titles
1 32 (39.02%) Architect
2 30 (36.59%) Solutions Architect
3 14 (17.07%) Project Manager
4 13 (15.85%) E-Commerce Manager
5 9 (10.98%) Digital Marketing Manager
5 9 (10.98%) E-Commerce Marketing Manager
5 9 (10.98%) Marketing Manager
6 6 (7.32%) Analyst
6 6 (7.32%) Applications Manager
6 6 (7.32%) Applications Project Manager
6 6 (7.32%) Consultant
6 6 (7.32%) Enterprise Solutions Architect
6 6 (7.32%) Web Manager
6 6 (7.32%) Web Project Manager
7 4 (4.88%) Cloud Consultant
7 4 (4.88%) Junior
7 4 (4.88%) Junior Project Manager
7 4 (4.88%) Web Applications Project Manager
8 3 (3.66%) Cloud Infrastructure Consultant
8 3 (3.66%) QA Leader
Libraries, Frameworks & Software Standards
1 4 (4.88%) .NET
2 3 (3.66%) .NET Framework
2 3 (3.66%) ASP.NET
2 3 (3.66%) REST
2 3 (3.66%) SOAP
3 1 (1.22%) CSS
3 1 (1.22%) HTML
Miscellaneous
1 32 (39.02%) Data Centre
2 27 (32.93%) Computer Science
3 24 (29.27%) CMDB
4 3 (3.66%) Algorithms
4 3 (3.66%) Enterprise Software
4 3 (3.66%) Public Cloud
4 3 (3.66%) Statistics
5 2 (2.44%) NHS
6 1 (1.22%) EPoS
6 1 (1.22%) Mobile App
6 1 (1.22%) Virtual Team
Operating Systems
1 6 (7.32%) Linux
2 3 (3.66%) Unix
3 2 (2.44%) Windows
4 1 (1.22%) Windows 10
4 1 (1.22%) Windows 7
4 1 (1.22%) Windows 8
Processes & Methodologies
1 35 (42.68%) ITIL
2 33 (40.24%) Presales
2 33 (40.24%) Project Management
3 31 (37.80%) CRM
3 31 (37.80%) PRINCE2
4 28 (34.15%) Continuous Improvement
5 26 (31.71%) ITIL V3
5 26 (31.71%) Line Management
5 26 (31.71%) Service Delivery
6 25 (30.49%) Requirements Analysis
7 24 (29.27%) Business Development
7 24 (29.27%) Capacity Planning
7 24 (29.27%) Gantt Chart
7 24 (29.27%) IT Governance
7 24 (29.27%) Service Management
7 24 (29.27%) Software Engineering
7 24 (29.27%) Technical Architecture
7 24 (29.27%) TOGAF
7 24 (29.27%) Zachman Framework
8 15 (18.29%) Mentoring
Programming Languages
1 29 (35.37%) SQL
2 4 (4.88%) C#
2 4 (4.88%) JavaScript
2 4 (4.88%) PowerShell
3 3 (3.66%) Java
3 3 (3.66%) PHP
3 3 (3.66%) Python
Qualifications
1 29 (35.37%) Degree
2 25 (30.49%) PMP
3 24 (29.27%) ISEB
3 24 (29.27%) PMI Certification
4 4 (4.88%) ITIL Certification
4 4 (4.88%) PRINCE2 Certification
5 3 (3.66%) CSQA
5 3 (3.66%) ISTQB
5 3 (3.66%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 8 (9.76%) QA
System Software
1 28 (34.15%) VMware Infrastructure
2 24 (29.27%) Virtual Machines
3 6 (7.32%) Docker
4 2 (2.44%) Microsoft App-V
Systems Management
1 24 (29.27%) SCVMM
2 3 (3.66%) Opscode Chef
2 3 (3.66%) Puppet
3 1 (1.22%) Microsoft Intune
3 1 (1.22%) SCCM
Vendors
1 33 (40.24%) IBM
2 28 (34.15%) Cisco
2 28 (34.15%) EMC
2 28 (34.15%) HP
2 28 (34.15%) NetApp
2 28 (34.15%) VMware
3 26 (31.71%) Oracle
4 24 (29.27%) BMC
4 24 (29.27%) CheckPoint
4 24 (29.27%) Citrix
4 24 (29.27%) Juniper
5 18 (21.95%) Microsoft
6 13 (15.85%) Google
7 4 (4.88%) Adobe
7 4 (4.88%) ServiceNow
7 4 (4.88%) Symantec
8 2 (2.44%) NEC
8 2 (2.44%) RedPrairie
8 2 (2.44%) SAP
Birmingham
Computacenter
Salary: Competitive
Posted: 7 days ago
Birmingham
Intouch Games
Salary: £35000 - £40000 per annum + benefits (inc flexi hrs)
Posted: 5 days ago
Halesowen, West Midlands (County)
In touch games
Salary: £35000 - £40000 per annum + benefits (inc flexi hrs)
Posted: 5 days ago
Telford, Shropshire
Haybrook IT Resourcing Ltd
Salary: Competitive
Posted: 4 days ago