The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 177 174 187
Rank change year-on-year
-3 +13
Permanent jobs citing Customer Engagement 23 23 6
As % of all permanent IT jobs located in the West Midlands 0.47% 0.46% 0.13%
As % of the Processes & Methodologies category 0.59% 0.60% 0.18%
Number of salaries quoted 23 19 0
Average salary £55,000 £65,000 -
Average salary % change year-on-year
-15.38% -
UK excluding London average salary £47,500 £53,750 £55,000
% change year-on-year
-11.62% -2.27%
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
3875 3841 3372
As % of all permanent IT jobs located in the West Midlands 78.63% 76.65% 71.93%
Number of salaries quoted 3224 3222 2861
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £28,500 £27,000 £26,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 17 April 2014.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +5 12 £60,000 -7.69% 2
Warwickshire +14 7 £52,500 +32.07% 1
Coventry - 2 £32,500 -
Worcestershire -1 1 £33,500 -27.95%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 17 April 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 12 (46.15%) Degree
2 9 (34.62%) Project Management
2 9 (34.62%) Windows
2 9 (34.62%) SCCM
2 9 (34.62%) Windows 7
3 8 (30.77%) Business Development
3 8 (30.77%) Microsoft
4 7 (26.92%) Microsoft Certification
4 7 (26.92%) MCSE
4 7 (26.92%) SCOM
5 6 (23.08%) Unit Testing
5 6 (23.08%) Continuous Integration
5 6 (23.08%) Django
5 6 (23.08%) Flask
5 6 (23.08%) Python
5 6 (23.08%) Data Mining
5 6 (23.08%) TDD
5 6 (23.08%) Artificial Intelligence
6 5 (19.23%) Software Engineering
6 5 (19.23%) Retail
6 5 (19.23%) SOA
6 5 (19.23%) MySQL
6 5 (19.23%) Mathematics
6 5 (19.23%) Natural Language Processing
7 4 (15.38%) CRM
7 4 (15.38%) Agile Software Development
7 4 (15.38%) Marketing
7 4 (15.38%) Finance
8 3 (11.54%) CMS
8 3 (11.54%) E-Commerce

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 April 2014, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (11.54%) CMS
1 3 (11.54%) Drupal
1 3 (11.54%) WordPress
Applications
1 1 (3.85%) MS Project
1 1 (3.85%) MS Excel
1 1 (3.85%) MS Visio
Business Applications
1 3 (11.54%) Magento
Communications & Networking
1 2 (7.69%) Firewall
2 1 (3.85%) LAN
2 1 (3.85%) WAN
2 1 (3.85%) Internet
Database & Business Intelligence
1 6 (23.08%) Data Mining
2 5 (19.23%) MySQL
3 2 (7.69%) PostgreSQL
3 2 (7.69%) MongoDB
3 2 (7.69%) Apache Cassandra
3 2 (7.69%) NoSQL
4 1 (3.85%) Crystal Reports
4 1 (3.85%) BusinessObjects
General
1 5 (19.23%) Retail
2 4 (15.38%) Marketing
2 4 (15.38%) Finance
3 2 (7.69%) Telecoms
4 1 (3.85%) Games
Job Titles
1 11 (42.31%) Architect
2 9 (34.62%) Developer
3 8 (30.77%) Technical Architect
4 6 (23.08%) Python Developer
5 5 (19.23%) Python/Django Developer
6 3 (11.54%) Senior Python Developer
6 3 (11.54%) Web Developer
6 3 (11.54%) Senior Developer
6 3 (11.54%) Analyst
6 3 (11.54%) Business Analyst
7 2 (7.69%) PHP Developer
7 2 (7.69%) PHP Web Developer
7 2 (7.69%) Agile Business Analyst
8 1 (3.85%) Lead Solutions Architect
8 1 (3.85%) Enterprise Solutions Architect
8 1 (3.85%) Enterprise Architect
8 1 (3.85%) Delivery Manager
8 1 (3.85%) Applications Architect
8 1 (3.85%) Relationships Manager
8 1 (3.85%) Marketing Manager
Libraries, Frameworks & Software Standards
1 6 (23.08%) Django
1 6 (23.08%) Flask
2 5 (19.23%) Natural Language Processing
3 3 (11.54%) HTML
3 3 (11.54%) CSS
3 3 (11.54%) XHTML
4 1 (3.85%) RESTful
Miscellaneous
1 6 (23.08%) Artificial Intelligence
2 5 (19.23%) Mathematics
3 3 (11.54%) Social Media
4 1 (3.85%) Computer Science
Operating Systems
1 9 (34.62%) Windows
1 9 (34.62%) Windows 7
2 2 (7.69%) Windows 8
2 2 (7.69%) Windows Server 2003
2 2 (7.69%) Windows Server 2008
Processes & Methodologies
1 9 (34.62%) Project Management
2 8 (30.77%) Business Development
3 6 (23.08%) Unit Testing
3 6 (23.08%) Continuous Integration
3 6 (23.08%) TDD
4 5 (19.23%) SOA
4 5 (19.23%) Software Engineering
5 4 (15.38%) Agile Software Development
5 4 (15.38%) CRM
6 3 (11.54%) E-Commerce
6 3 (11.54%) Analytics
7 2 (7.69%) Business Analysis
7 2 (7.69%) Migration
8 1 (3.85%) Scrum
8 1 (3.85%) Content Management
8 1 (3.85%) Service Management
8 1 (3.85%) Service Delivery
8 1 (3.85%) ITSM
8 1 (3.85%) SEO
8 1 (3.85%) ERP
Programming Languages
1 6 (23.08%) Python
2 3 (11.54%) JavaScript
2 3 (11.54%) PHP
2 3 (11.54%) SQL
3 2 (7.69%) VBScript
3 2 (7.69%) PowerShell
Qualifications
1 12 (46.15%) Degree
2 7 (26.92%) MCSE
2 7 (26.92%) Microsoft Certification
3 1 (3.85%) PRINCE2 Practitioner
System Software
1 2 (7.69%) Active Directory
2 1 (3.85%) VMware Infrastructure
Systems Management
1 9 (34.62%) SCCM
2 7 (26.92%) SCOM
Vendors
1 8 (30.77%) Microsoft
2 2 (7.69%) Fujitsu
2 2 (7.69%) Becrypt
3 1 (3.85%) VMware
3 1 (3.85%) Business Objects
3 1 (3.85%) SAP
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £55000 - £70000 per annum + car allow+20%bonus+ben
Posted: 6 days ago
Warwick
CPS Group
Salary: £45000.00 - £55000.00 per annum + Benefits + Pension
Posted: 24 days ago