The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 194 174 182
Rank change year-on-year
-20 +8
Permanent jobs citing Customer Engagement 22 34 17
As % of all permanent IT jobs located in the West Midlands 0.41% 0.64% 0.33%
As % of the Processes & Methodologies category 0.49% 0.78% 0.43%
Number of salaries quoted 22 32 12
Average salary £46,250 £55,000 £60,000
Average salary % change year-on-year
-15.90% -8.33%
90% offered a salary of more than £24,450 £40,000 £24,500
10% offered a salary of more than £68,750 £62,500 £65,000
UK excluding London average salary £50,000 £47,500 £47,500
% change year-on-year
+5.26% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4457 4347 3996
As % of all permanent IT jobs located in the West Midlands 83.11% 81.88% 78.74%
Number of salaries quoted 3677 3663 3340
Average salary £42,500 £42,350 £40,000
Average salary % change year-on-year
+0.35% +5.87%
90% offered a salary of more than £27,500 £29,200 £27,500
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 3 June 2015.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -17 9 £32,000 -46.66% 1
Warwickshire -15 6 £55,000 +2.32%
Coventry - 2 £35,250 - 1
Solihull - 1 £40,000 -
Walsall - 1 £35,000 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 June 2015, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 12 (26.67%) Microsoft
1 12 (26.67%) Agile Software Development
2 9 (20.00%) Degree
2 9 (20.00%) Mentoring
3 8 (17.78%) Service Delivery
3 8 (17.78%) Continuous Integration
4 7 (15.56%) Software Engineering
4 7 (15.56%) SOA
4 7 (15.56%) SQL Server
5 6 (13.33%) Python
5 6 (13.33%) HTML
5 6 (13.33%) JavaScript
5 6 (13.33%) Data Mining
5 6 (13.33%) TDD
5 6 (13.33%) Unit Testing
5 6 (13.33%) Mathematics
5 6 (13.33%) Django
5 6 (13.33%) Flask
5 6 (13.33%) Artificial Intelligence
5 6 (13.33%) Natural Language Processing
6 5 (11.11%) Stakeholder Management
6 5 (11.11%) Billing
6 5 (11.11%) ITIL
6 5 (11.11%) Active Directory
6 5 (11.11%) Project Management
6 5 (11.11%) MS Excel
7 4 (8.89%) SharePoint
7 4 (8.89%) .NET
7 4 (8.89%) C#
7 4 (8.89%) LAN

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 June 2015, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.89%) SharePoint
2 3 (6.67%) Node.js
2 3 (6.67%) Lync
2 3 (6.67%) nginx
3 2 (4.44%) WordPress
3 2 (4.44%) CMS
4 1 (2.22%) JBoss
4 1 (2.22%) GlassFish
Applications
1 5 (11.11%) MS Excel
2 2 (4.44%) MS Project
Business Applications
1 2 (4.44%) Oracle EBS R12
2 1 (2.22%) Oracle iProcurement
2 1 (2.22%) Oracle Payables
2 1 (2.22%) Oracle Receivables
2 1 (2.22%) Oracle Cash Management
2 1 (2.22%) Oracle E-Business Tax
2 1 (2.22%) Oracle EBS
2 1 (2.22%) Oracle Financials
2 1 (2.22%) Oracle General Ledger
Cloud Services
1 3 (6.67%) Office 365
1 3 (6.67%) Microsoft Azure
Communications & Networking
1 4 (8.89%) LAN
1 4 (8.89%) WAN
2 1 (2.22%) Firewall
2 1 (2.22%) Cisco ASA
Database & Business Intelligence
1 7 (15.56%) SQL Server
2 6 (13.33%) Data Mining
3 3 (6.67%) Redis
3 3 (6.67%) MongoDB
4 1 (2.22%) Oracle Database
4 1 (2.22%) Data Warehouse
4 1 (2.22%) MySQL
4 1 (2.22%) PostgreSQL
4 1 (2.22%) QlikView
Development Applications
1 3 (6.67%) Jenkins
1 3 (6.67%) Hudson
1 3 (6.67%) Visual Studio
2 1 (2.22%) Cucumber
2 1 (2.22%) WATIR
2 1 (2.22%) Selenium
2 1 (2.22%) RSpec
General
1 5 (11.11%) Billing
2 3 (6.67%) Finance
2 3 (6.67%) Retail
3 1 (2.22%) Legal
3 1 (2.22%) Manufacturing
3 1 (2.22%) Marketing
Job Titles
1 9 (20.00%) Developer
2 6 (13.33%) Consultant
3 4 (8.89%) Development Manager
3 4 (8.89%) Analyst
3 4 (8.89%) Field Engineer
4 3 (6.67%) Django Developer
4 3 (6.67%) Python/Django Developer
4 3 (6.67%) Node.js Developer
4 3 (6.67%) Technical Consultant
4 3 (6.67%) Web Developer
4 3 (6.67%) Project Manager
4 3 (6.67%) Business Analyst
4 3 (6.67%) Senior Developer
4 3 (6.67%) Account Manager
4 3 (6.67%) Software Development Manager
4 3 (6.67%) Python Developer
4 3 (6.67%) Senior Python Developer
4 3 (6.67%) Software Manager
5 2 (4.44%) IT Support
5 2 (4.44%) Web Tester
Libraries, Frameworks & Software Standards
1 6 (13.33%) HTML
1 6 (13.33%) Django
1 6 (13.33%) Flask
1 6 (13.33%) Natural Language Processing
2 4 (8.89%) .NET
3 3 (6.67%) Ionic Framework
3 3 (6.67%) AngularJS
3 3 (6.67%) ASP.NET MVC
3 3 (6.67%) HTML5
3 3 (6.67%) ASP.NET
3 3 (6.67%) CSS
4 2 (4.44%) Oracle Fusion
5 1 (2.22%) CSS3
5 1 (2.22%) Yii
5 1 (2.22%) RESTful
5 1 (2.22%) JAX-RS
5 1 (2.22%) RESTEasy
5 1 (2.22%) JMS
5 1 (2.22%) Spring
5 1 (2.22%) JPA
Miscellaneous
1 6 (13.33%) Mathematics
1 6 (13.33%) Artificial Intelligence
2 1 (2.22%) Social Media
2 1 (2.22%) Computer Science
Operating Systems
1 3 (6.67%) Apple iOS
1 3 (6.67%) Android
Processes & Methodologies
1 12 (26.67%) Agile Software Development
2 9 (20.00%) Mentoring
3 8 (17.78%) Service Delivery
3 8 (17.78%) Continuous Integration
4 7 (15.56%) Software Engineering
4 7 (15.56%) SOA
5 6 (13.33%) TDD
5 6 (13.33%) Unit Testing
6 5 (11.11%) Stakeholder Management
6 5 (11.11%) ITIL
6 5 (11.11%) Project Management
7 4 (8.89%) Coaching
7 4 (8.89%) Line Management
8 3 (6.67%) Rapid Prototyping
8 3 (6.67%) MVC
8 3 (6.67%) Business Analysis
8 3 (6.67%) Resource Management
9 2 (4.44%) Time Management
9 2 (4.44%) Incident Management
9 2 (4.44%) E-Commerce
Programming Languages
1 6 (13.33%) Python
1 6 (13.33%) JavaScript
2 4 (8.89%) C#
3 3 (6.67%) PHP
3 3 (6.67%) SQL
4 1 (2.22%) Java
4 1 (2.22%) Groovy
Qualifications
1 9 (20.00%) Degree
2 2 (4.44%) SC Cleared
2 2 (4.44%) Security Cleared
Quality Assurance & Compliance
1 2 (4.44%) SLA
System Software
1 5 (11.11%) Active Directory
2 2 (4.44%) Hyper-V
2 2 (4.44%) VMware Infrastructure
Vendors
1 12 (26.67%) Microsoft
2 3 (6.67%) Cisco
2 3 (6.67%) Oracle
3 2 (4.44%) VMware
3 2 (4.44%) HP
4 1 (2.22%) F5
4 1 (2.22%) Facebook
4 1 (2.22%) Twitter
4 1 (2.22%) Juniper
4 1 (2.22%) McAfee
4 1 (2.22%) Sourcefire
4 1 (2.22%) Zend
West Midlands
TEKsystems
Salary: £60000 - £80000 per annum
Posted: 2 days ago
Coventry, West Midlands (County)
Experis Ltd
Salary: £40000.00 - £60000.00 per annum + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
SCC
Posted: 18 days ago