The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 9 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 180 201 223
Rank change year-on-year
+21 +22
Permanent jobs citing Customer Engagement 46 19 13
As % of all permanent IT jobs located in the West Midlands 0.84% 0.37% 0.23%
As % of the Processes & Methodologies category 0.95% 0.43% 0.27%
Number of salaries quoted 19 15 11
Median salary £46,500 £55,000 £50,000
Median salary % change year-on-year
-15.45% +10.00%
90% offered a salary of more than £25,000 £45,600 £28,000
10% offered a salary of more than £65,000 £65,000 £85,000
UK excluding London median salary £50,000 £51,500 £52,500
% change year-on-year
-2.91% -1.90%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4832 4369 4857
As % of all permanent IT jobs located in the West Midlands 88.56% 85.70% 85.83%
Number of salaries quoted 3758 3656 4268
Median salary £42,500 £42,500 £41,000
Median salary % change year-on-year
- +3.65%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 9 December 2016.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +15 26 £29,700 -45.75%
Staffordshire - 8 £60,000 - 1
Coventry +3 7 £62,500 +31.57% 1
Worcestershire - 3 £28,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 9 December 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 36 (40.00%) Presales
2 35 (38.89%) MS Excel
3 34 (37.78%) Data Centre
4 33 (36.67%) ITIL
5 30 (33.33%) Project Management
5 30 (33.33%) IBM
6 28 (31.11%) CRM
6 28 (31.11%) PRINCE2
7 26 (28.89%) SQL
7 26 (28.89%) Cisco
7 26 (28.89%) Microsoft Azure
8 25 (27.78%) Amazon AWS
8 25 (27.78%) Continuous Improvement
8 25 (27.78%) HP
8 25 (27.78%) EMC
8 25 (27.78%) MySQL
8 25 (27.78%) Finance
8 25 (27.78%) VMware
8 25 (27.78%) NetApp
8 25 (27.78%) VMware Infrastructure
9 24 (26.67%) Degree
9 24 (26.67%) Service Delivery
9 24 (26.67%) SQL Server
9 24 (26.67%) IaaS
9 24 (26.67%) PaaS
10 23 (25.56%) ITIL V3
10 23 (25.56%) Line Management
10 23 (25.56%) Oracle
11 22 (24.44%) PMP
11 22 (24.44%) Requirements Analysis

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.33%) SharePoint
Applications
1 35 (38.89%) MS Excel
2 4 (4.44%) MS Office
2 4 (4.44%) MS Project
2 4 (4.44%) MS Visio
Business Applications
1 3 (3.33%) Dynamics CRM
2 1 (1.11%) Dynamics AX
Cloud Services
1 26 (28.89%) Microsoft Azure
2 25 (27.78%) Amazon AWS
3 24 (26.67%) IaaS
3 24 (26.67%) PaaS
4 21 (23.33%) Amazon EC2
5 13 (14.44%) Google Analytics
6 5 (5.56%) Office 365
7 1 (1.11%) SaaS
Communications & Networking
1 4 (4.44%) Unified Communications
2 1 (1.11%) MPLS
Database & Business Intelligence
1 25 (27.78%) MySQL
2 24 (26.67%) SQL Server
3 21 (23.33%) DB2
4 1 (1.11%) Amazon DynamoDB
4 1 (1.11%) MongoDB
4 1 (1.11%) NoSQL
4 1 (1.11%) Relational Database
Development Applications
1 1 (1.11%) Concordion
1 1 (1.11%) Cucumber
1 1 (1.11%) FitNesse
1 1 (1.11%) Selenium
1 1 (1.11%) SoapUI
General
1 25 (27.78%) Finance
2 22 (24.44%) Retail
3 21 (23.33%) Marketing
3 21 (23.33%) Publishing
4 4 (4.44%) Billing
5 3 (3.33%) Games
5 3 (3.33%) Mandarin Language
6 2 (2.22%) Legal
6 2 (2.22%) Pharmaceutical
6 2 (2.22%) Telecoms
7 1 (1.11%) Banking
Job Titles
1 32 (35.56%) Architect
2 30 (33.33%) Solutions Architect
3 17 (18.89%) Project Manager
4 13 (14.44%) E-Commerce Manager
5 9 (10.00%) Digital Marketing Manager
5 9 (10.00%) E-Commerce Marketing Manager
5 9 (10.00%) Marketing Manager
6 7 (7.78%) Analyst
6 7 (7.78%) Consultant
7 6 (6.67%) Applications Manager
7 6 (6.67%) Applications Project Manager
7 6 (6.67%) Enterprise Solutions Architect
7 6 (6.67%) Web Manager
7 6 (6.67%) Web Project Manager
8 5 (5.56%) Cloud Architect
8 5 (5.56%) Cloud Solutions Architect
9 4 (4.44%) Cloud Consultant
9 4 (4.44%) Junior
9 4 (4.44%) Junior Project Manager
9 4 (4.44%) Web Applications Project Manager
Libraries, Frameworks & Software Standards
1 3 (3.33%) .NET
1 3 (3.33%) .NET Framework
1 3 (3.33%) ASP.NET
1 3 (3.33%) REST
1 3 (3.33%) SOAP
Miscellaneous
1 34 (37.78%) Data Centre
2 22 (24.44%) Computer Science
3 21 (23.33%) CMDB
4 3 (3.33%) Algorithms
4 3 (3.33%) Public Cloud
4 3 (3.33%) Statistics
5 2 (2.22%) NHS
6 1 (1.11%) Enterprise Software
6 1 (1.11%) Virtual Team
Operating Systems
1 4 (4.44%) Linux
2 2 (2.22%) Windows
3 1 (1.11%) Unix
3 1 (1.11%) Windows 10
3 1 (1.11%) Windows 7
3 1 (1.11%) Windows 8
Processes & Methodologies
1 36 (40.00%) Presales
2 33 (36.67%) ITIL
3 30 (33.33%) Project Management
4 28 (31.11%) CRM
4 28 (31.11%) PRINCE2
5 25 (27.78%) Continuous Improvement
6 24 (26.67%) Service Delivery
7 23 (25.56%) ITIL V3
7 23 (25.56%) Line Management
8 22 (24.44%) Requirements Analysis
9 21 (23.33%) Business Development
9 21 (23.33%) Capacity Planning
9 21 (23.33%) Gantt Chart
9 21 (23.33%) IT Governance
9 21 (23.33%) Service Management
9 21 (23.33%) Software Engineering
9 21 (23.33%) Technical Architecture
9 21 (23.33%) TOGAF
9 21 (23.33%) Zachman Framework
10 13 (14.44%) Analytics
Programming Languages
1 26 (28.89%) SQL
2 4 (4.44%) PowerShell
3 3 (3.33%) C#
3 3 (3.33%) JavaScript
4 1 (1.11%) Java
4 1 (1.11%) PHP
4 1 (1.11%) Python
Qualifications
1 24 (26.67%) Degree
2 22 (24.44%) PMP
3 21 (23.33%) ISEB
3 21 (23.33%) PMI Certification
4 4 (4.44%) ITIL Certification
4 4 (4.44%) PRINCE2 Certification
5 1 (1.11%) CSQA
5 1 (1.11%) ISTQB
5 1 (1.11%) ISTQB Foundation Certification
5 1 (1.11%) SC Cleared
5 1 (1.11%) Security Cleared
Quality Assurance & Compliance
1 6 (6.67%) QA
System Software
1 25 (27.78%) VMware Infrastructure
2 21 (23.33%) Virtual Machines
3 4 (4.44%) Docker
4 2 (2.22%) Microsoft App-V
Systems Management
1 21 (23.33%) SCVMM
2 3 (3.33%) Opscode Chef
2 3 (3.33%) Puppet
3 1 (1.11%) Microsoft Intune
3 1 (1.11%) SCCM
Vendors
1 30 (33.33%) IBM
2 26 (28.89%) Cisco
3 25 (27.78%) EMC
3 25 (27.78%) HP
3 25 (27.78%) NetApp
3 25 (27.78%) VMware
4 23 (25.56%) Oracle
5 21 (23.33%) BMC
5 21 (23.33%) CheckPoint
5 21 (23.33%) Citrix
5 21 (23.33%) Juniper
6 16 (17.78%) Microsoft
7 13 (14.44%) Google
8 4 (4.44%) Adobe
8 4 (4.44%) ServiceNow
8 4 (4.44%) Symantec
9 2 (2.22%) RedPrairie
9 2 (2.22%) SAP
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £45000 - £50000 per annum
Posted: 14 hours ago
Stafford, Staffordshire
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 3 days ago