The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 209 192 202
Rank change year-on-year
-17 +10
Permanent jobs citing Customer Engagement 16 23 13
As % of all permanent IT jobs located in the West Midlands 0.27% 0.43% 0.23%
As % of the Processes & Methodologies category 0.32% 0.54% 0.30%
Number of salaries quoted 16 21 11
Average salary £40,000 £40,000 £25,000
Average salary % change year-on-year
- +60.00%
UK excluding London average salary £50,000 £50,000 £42,000
% change year-on-year
- +19.04%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4961 4291 4375
As % of all permanent IT jobs located in the West Midlands 84.72% 79.46% 78.56%
Number of salaries quoted 4009 3565 3688
Average salary £42,500 £41,405 £40,000
Average salary % change year-on-year
+2.64% +3.51%
90% offered a salary of more than £27,500 £28,500 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Salary Trend in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 31 July 2015.

Customer Engagement Salary Histogram in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 8 £40,000 -
Birmingham -14 3 £50,000 +25.00% 1
Wolverhampton -4 1 £35,000 -6.66%
Warwickshire -24 1 £55,000 +7.31%
Dudley - 1 £35,000 -
Walsall - 1 £35,000 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 July 2015, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 16 (34.78%) Microsoft
2 13 (28.26%) SQL Server
3 12 (26.09%) Agile Software Development
4 10 (21.74%) C#
4 10 (21.74%) .NET
5 9 (19.57%) Degree
5 9 (19.57%) Mentoring
6 7 (15.22%) Software Engineering
6 7 (15.22%) SOA
6 7 (15.22%) Service Delivery
6 7 (15.22%) Cisco
7 6 (13.04%) Data Mining
7 6 (13.04%) Python
7 6 (13.04%) TDD
7 6 (13.04%) Mathematics
7 6 (13.04%) Django
7 6 (13.04%) Unit Testing
7 6 (13.04%) Continuous Integration
7 6 (13.04%) Artificial Intelligence
7 6 (13.04%) Flask
7 6 (13.04%) Mobile First
7 6 (13.04%) Natural Language Processing
7 6 (13.04%) Web Application Development
8 5 (10.87%) MS Excel
8 5 (10.87%) ITIL
8 5 (10.87%) Project Management
8 5 (10.87%) Active Directory
9 4 (8.70%) Firewall
9 4 (8.70%) Juniper
9 4 (8.70%) McAfee

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 July 2015, IT jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.70%) SharePoint
2 3 (6.52%) nginx
2 3 (6.52%) Node.js
3 1 (2.17%) JBoss
3 1 (2.17%) Lync
3 1 (2.17%) GlassFish
Applications
1 5 (10.87%) MS Excel
2 2 (4.35%) MS Project
Business Applications
1 2 (4.35%) Oracle EBS R12
2 1 (2.17%) Oracle iProcurement
2 1 (2.17%) Oracle Payables
2 1 (2.17%) Oracle Receivables
2 1 (2.17%) Oracle Cash Management
2 1 (2.17%) Oracle E-Business Tax
2 1 (2.17%) Oracle Financials
2 1 (2.17%) Oracle EBS
2 1 (2.17%) Oracle General Ledger
Cloud Services
1 1 (2.17%) Microsoft Azure
1 1 (2.17%) Office 365
Communications & Networking
1 4 (8.70%) LAN
1 4 (8.70%) WAN
1 4 (8.70%) Firewall
1 4 (8.70%) Cisco ASA
2 1 (2.17%) MPLS
2 1 (2.17%) VoIP
Database & Business Intelligence
1 13 (28.26%) SQL Server
2 6 (13.04%) Data Mining
3 3 (6.52%) MongoDB
3 3 (6.52%) Redis
4 1 (2.17%) Oracle Database
4 1 (2.17%) MySQL
4 1 (2.17%) PostgreSQL
4 1 (2.17%) QlikView
4 1 (2.17%) Data Warehouse
Development Applications
1 3 (6.52%) Visual Studio
2 1 (2.17%) WATIR
2 1 (2.17%) Selenium
2 1 (2.17%) RSpec
2 1 (2.17%) Cucumber
2 1 (2.17%) Hudson
2 1 (2.17%) Jenkins
General
1 4 (8.70%) Finance
2 3 (6.52%) Retail
3 1 (2.17%) Marketing
3 1 (2.17%) Legal
3 1 (2.17%) Manufacturing
Job Titles
1 15 (32.61%) Developer
2 6 (13.04%) .NET Developer
3 5 (10.87%) Analyst
4 4 (8.70%) Architect
4 4 (8.70%) Business Analyst
4 4 (8.70%) Consultant
4 4 (8.70%) Lead Designer
4 4 (8.70%) Development Manager
4 4 (8.70%) Field Engineer
4 4 (8.70%) Lead Architect
4 4 (8.70%) Security Designer
4 4 (8.70%) Security Architect
4 4 (8.70%) Designer
4 4 (8.70%) Technical Design Authority
4 4 (8.70%) Lead Security Architect
5 3 (6.52%) Node.js Developer
5 3 (6.52%) Django Developer
5 3 (6.52%) Python/Django Developer
5 3 (6.52%) Software Manager
5 3 (6.52%) Software Development Manager
Libraries, Frameworks & Software Standards
1 10 (21.74%) .NET
2 6 (13.04%) Django
2 6 (13.04%) Natural Language Processing
2 6 (13.04%) Flask
3 4 (8.70%) HTML
4 3 (6.52%) Ionic Framework
4 3 (6.52%) AngularJS
4 3 (6.52%) ASP.NET MVC
4 3 (6.52%) HTML5
4 3 (6.52%) ASP.NET
5 2 (4.35%) Oracle Fusion
6 1 (2.17%) RESTful
6 1 (2.17%) JPA
6 1 (2.17%) CSS
6 1 (2.17%) JMS
6 1 (2.17%) Spring
6 1 (2.17%) Yii
6 1 (2.17%) CSS3
6 1 (2.17%) RESTEasy
6 1 (2.17%) JAX-RS
Miscellaneous
1 6 (13.04%) Artificial Intelligence
1 6 (13.04%) Mathematics
2 1 (2.17%) Computer Science
2 1 (2.17%) Social Media
2 1 (2.17%) Data Centre
2 1 (2.17%) Handset
Operating Systems
1 3 (6.52%) Android
1 3 (6.52%) Apple iOS
2 1 (2.17%) UNIX
Processes & Methodologies
1 12 (26.09%) Agile Software Development
2 9 (19.57%) Mentoring
3 7 (15.22%) Software Engineering
3 7 (15.22%) SOA
3 7 (15.22%) Service Delivery
4 6 (13.04%) TDD
4 6 (13.04%) Continuous Integration
4 6 (13.04%) Unit Testing
4 6 (13.04%) Web Application Development
4 6 (13.04%) Mobile First
5 5 (10.87%) Project Management
5 5 (10.87%) ITIL
6 4 (8.70%) Stakeholder Management
6 4 (8.70%) Business Analysis
6 4 (8.70%) Line Management
6 4 (8.70%) Coaching
7 3 (6.52%) Office Automation
7 3 (6.52%) Resource Management
7 3 (6.52%) Rapid Prototyping
7 3 (6.52%) MVC
Programming Languages
1 10 (21.74%) C#
2 6 (13.04%) Python
3 4 (8.70%) JavaScript
4 3 (6.52%) SQL
5 1 (2.17%) Groovy
5 1 (2.17%) PHP
5 1 (2.17%) Java
Qualifications
1 9 (19.57%) Degree
2 2 (4.35%) SC Cleared
2 2 (4.35%) Security Cleared
Quality Assurance & Compliance
1 2 (4.35%) SLA
System Software
1 5 (10.87%) Active Directory
2 2 (4.35%) VMware Infrastructure
2 2 (4.35%) Hyper-V
Vendors
1 16 (34.78%) Microsoft
2 7 (15.22%) Cisco
3 4 (8.70%) F5
3 4 (8.70%) Juniper
3 4 (8.70%) McAfee
3 4 (8.70%) Sourcefire
4 3 (6.52%) Oracle
5 2 (4.35%) HP
5 2 (4.35%) VMware
6 1 (2.17%) Capita
6 1 (2.17%) Zend
6 1 (2.17%) SAP
6 1 (2.17%) Facebook
6 1 (2.17%) Twitter
Birmingham, West Midlands (County)
SCC
Posted: 19 days ago