The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 122 122 139
Rank change year-on-year
0 +17
Permanent jobs citing ITSM 12 21 4
As % of all permanent IT jobs located in Cambridgeshire 0.55% 0.86% 0.17%
As % of the Processes & Methodologies category 0.67% 1.03% 0.21%
Number of salaries quoted 8 15 2
Average salary £55,000 £30,000 £38,750
Average salary % change year-on-year
+83.33% -22.58%
90% offered a salary of more than £45,000 £26,000 £35,750
10% offered a salary of more than £66,065 £40,000 £41,750
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1795 2032 1880
As % of all permanent IT jobs located in Cambridgeshire 82.53% 82.77% 79.16%
Number of salaries quoted 1517 1629 1593
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £31,500 £30,000 £32,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London average salary £44,500 £42,500 £40,995
% change year-on-year
+4.70% +3.67%

ITSM
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cambridgeshire

ITSM
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cambridgeshire region.

ITSM Salary Trend in Cambridgeshire

ITSM
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing ITSM across the Cambridgeshire region over the 3 months to 29 July 2015.

ITSM Salary Histogram in Cambridgeshire

ITSM
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Cambridgeshire region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +24 5 £55,225 +69.92% 2
Peterborough -14 2 £50,000 +73.91%
ITSM
East of England

ITSM
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 29 July 2015, IT jobs across the Cambridgeshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 21 (91.30%) ITIL
2 20 (86.96%) Service Management
3 8 (34.78%) Remedy
3 8 (34.78%) Remedy ITSM
4 7 (30.43%) Data Centre
4 7 (30.43%) SQL
4 7 (30.43%) Change Management
5 6 (26.09%) SMS
5 6 (26.09%) Project Management
5 6 (26.09%) BMC
6 5 (21.74%) Microsoft
6 5 (21.74%) ITIL Certification
6 5 (21.74%) PRINCE2
6 5 (21.74%) Management Information System
6 5 (21.74%) Data Centre Operations
7 4 (17.39%) Service Delivery
7 4 (17.39%) MS PowerPoint
7 4 (17.39%) MS Excel
7 4 (17.39%) MS Visio
7 4 (17.39%) MS Office
8 3 (13.04%) SLA
8 3 (13.04%) Degree
8 3 (13.04%) Stakeholder Management
9 2 (8.70%) VMware
9 2 (8.70%) IVR
9 2 (8.70%) Supplier Management
9 2 (8.70%) Problem Management
9 2 (8.70%) Incident Management
9 2 (8.70%) Agile Software Development
9 2 (8.70%) Web Services

ITSM
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 29 July 2015, IT jobs across the Cambridgeshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.35%) IIS
1 1 (4.35%) BizTalk Server
Applications
1 4 (17.39%) MS Office
1 4 (17.39%) MS Excel
1 4 (17.39%) MS Visio
1 4 (17.39%) MS PowerPoint
Business Applications
1 8 (34.78%) Remedy ITSM
Communications & Networking
1 6 (26.09%) SMS
2 1 (4.35%) FTP
Database & Business Intelligence
1 1 (4.35%) SQL Server
1 1 (4.35%) Relational Database
General
1 1 (4.35%) Back Office
1 1 (4.35%) Finance
1 1 (4.35%) Manufacturing
1 1 (4.35%) Marketing
1 1 (4.35%) Dutch Language
1 1 (4.35%) French Language
1 1 (4.35%) German Language
Job Titles
1 10 (43.48%) Operations Manager
2 7 (30.43%) Service Manager
3 5 (21.74%) Service Operations Manager
4 4 (17.39%) Delivery Manager
4 4 (17.39%) Systems Manager
5 3 (13.04%) Senior Manager
6 2 (8.70%) Team Leader
6 2 (8.70%) IT Services Delivery Manager
6 2 (8.70%) IT Services Manager
6 2 (8.70%) Services Delivery Manager
6 2 (8.70%) Coordinator
7 1 (4.35%) Project Manager
7 1 (4.35%) Analyst
7 1 (4.35%) Senior Project Manager
7 1 (4.35%) Technical Analyst
7 1 (4.35%) Data Centre Operations Manager
7 1 (4.35%) Data Centre Manager
Libraries, Frameworks & Software Standards
1 2 (8.70%) Web Services
2 1 (4.35%) Middleware
2 1 (4.35%) Java EE
2 1 (4.35%) jQuery
2 1 (4.35%) HTML5
2 1 (4.35%) iOS SDK
2 1 (4.35%) REST
2 1 (4.35%) Android SDK
2 1 (4.35%) HTML
2 1 (4.35%) .NET
2 1 (4.35%) SOAP
Miscellaneous
1 7 (30.43%) Data Centre
2 5 (21.74%) Management Information System
3 2 (8.70%) IVR
3 2 (8.70%) Thin Client
3 2 (8.70%) Fat Client
4 1 (4.35%) Enterprise Software
4 1 (4.35%) Analytical Skills
4 1 (4.35%) Hybrid Cloud
4 1 (4.35%) GIS
4 1 (4.35%) Computer Science
Operating Systems
1 2 (8.70%) Windows
2 1 (4.35%) Linux
2 1 (4.35%) Android
2 1 (4.35%) Apple iOS
Processes & Methodologies
1 21 (91.30%) ITIL
2 20 (86.96%) Service Management
3 7 (30.43%) Change Management
4 6 (26.09%) Project Management
5 5 (21.74%) Data Centre Operations
5 5 (21.74%) PRINCE2
6 4 (17.39%) Service Delivery
7 3 (13.04%) Stakeholder Management
8 2 (8.70%) Agile Software Development
8 2 (8.70%) Supplier Management
8 2 (8.70%) Incident Management
8 2 (8.70%) Problem Management
8 2 (8.70%) Line Management
8 2 (8.70%) People Management
9 1 (4.35%) SDLC
9 1 (4.35%) Release Management
9 1 (4.35%) Waterfall
9 1 (4.35%) Data Transformation
9 1 (4.35%) Knowledge Management
9 1 (4.35%) Bioinformatics
Programming Languages
1 7 (30.43%) SQL
2 1 (4.35%) VB.NET
2 1 (4.35%) C#
2 1 (4.35%) JavaScript
Qualifications
1 5 (21.74%) ITIL Certification
2 3 (13.04%) Degree
3 1 (4.35%) ITIL Foundation Certificate
3 1 (4.35%) Oracle Certification
3 1 (4.35%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (13.04%) SLA
System Software
1 1 (4.35%) VMware Infrastructure
Systems Management
1 2 (8.70%) Unicenter
Vendors
1 8 (34.78%) Remedy
2 6 (26.09%) BMC
3 5 (21.74%) Microsoft
4 2 (8.70%) CA
4 2 (8.70%) VMware
5 1 (4.35%) Oracle