The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 129 127 116
Rank change year-on-year
-2 -11
Permanent jobs citing ITSM 10 11 29
As % of all permanent IT jobs located in Cambridgeshire 0.41% 0.50% 1.02%
As % of the Processes & Methodologies category 0.49% 0.63% 1.36%
Number of salaries quoted 7 1 19
Average salary £30,000 £24,500 £35,000
Average salary % change year-on-year
+22.44% -30.00%
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
2055 1744 2139
As % of all permanent IT jobs located in Cambridgeshire 83.43% 78.88% 75.26%
Number of salaries quoted 1592 1406 1805
Average salary £45,000 £41,500 £40,000
Average salary % change year-on-year
+8.43% +3.75%
90% offered a salary of more than £30,500 £30,000 £28,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cambridgeshire

ITSM
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cambridgeshire region.

ITSM Salary Trend in Cambridgeshire

ITSM
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Cambridgeshire region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough 0 2 - -
Cambridge -11 2 £29,500 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 21 November 2014, IT jobs across the Cambridgeshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 19 (90.48%) Service Management
2 15 (71.43%) Microsoft
2 15 (71.43%) MS Office
2 15 (71.43%) MS Excel
3 14 (66.67%) ITIL
3 14 (66.67%) Management Information System
3 14 (66.67%) MS PowerPoint
4 9 (42.86%) Incident Management
5 8 (38.10%) MS Visio
6 7 (33.33%) E-Commerce
6 7 (33.33%) Service Delivery
7 6 (28.57%) Firewall
7 6 (28.57%) Citrix
7 6 (28.57%) ITIL Foundation Certificate
7 6 (28.57%) Line Management
7 6 (28.57%) Analytical Skills
8 3 (14.29%) Project Planning
8 3 (14.29%) ITIL Certification
8 3 (14.29%) SLA
8 3 (14.29%) Change Management
9 2 (9.52%) SQL
9 2 (9.52%) BMC
9 2 (9.52%) Remedy
9 2 (9.52%) Continuous Improvement
9 2 (9.52%) Remedy ITSM
9 2 (9.52%) Coaching
10 1 (4.76%) Release Management
10 1 (4.76%) Change Control
10 1 (4.76%) QA
10 1 (4.76%) Project Management

ITSM
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 21 November 2014, IT jobs across the Cambridgeshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 15 (71.43%) MS Office
1 15 (71.43%) MS Excel
2 14 (66.67%) MS PowerPoint
3 8 (38.10%) MS Visio
Business Applications
1 2 (9.52%) Remedy ITSM
Communications & Networking
1 6 (28.57%) Firewall
2 1 (4.76%) SMS
General
1 1 (4.76%) Pharmaceutical
1 1 (4.76%) Retail
Job Titles
1 8 (38.10%) Team Leader
1 8 (38.10%) Analyst
2 7 (33.33%) Service Analyst
3 6 (28.57%) Service Management Analyst
3 6 (28.57%) Operations Team Leader
4 3 (14.29%) Delivery Manager
4 3 (14.29%) Services Delivery Manager
4 3 (14.29%) Service Manager
5 2 (9.52%) Service Desk Manager
6 1 (4.76%) Support Analyst
6 1 (4.76%) Remedy Analyst
6 1 (4.76%) IT Support
6 1 (4.76%) Service Desk Analyst
6 1 (4.76%) IT Support Analyst
6 1 (4.76%) Help Desk Team Lead
6 1 (4.76%) Operations Analyst
6 1 (4.76%) Support Team Leader
Miscellaneous
1 14 (66.67%) Management Information System
2 6 (28.57%) Analytical Skills
Processes & Methodologies
1 19 (90.48%) Service Management
2 14 (66.67%) ITIL
3 9 (42.86%) Incident Management
4 7 (33.33%) Service Delivery
4 7 (33.33%) E-Commerce
5 6 (28.57%) Line Management
6 3 (14.29%) Change Management
6 3 (14.29%) Project Planning
7 2 (9.52%) Coaching
7 2 (9.52%) Continuous Improvement
8 1 (4.76%) Change Control
8 1 (4.76%) Release Management
8 1 (4.76%) Project Management
8 1 (4.76%) Process Management
Programming Languages
1 2 (9.52%) SQL
Qualifications
1 6 (28.57%) ITIL Foundation Certificate
2 3 (14.29%) ITIL Certification
Quality Assurance & Compliance
1 3 (14.29%) SLA
2 1 (4.76%) QA
Vendors
1 15 (71.43%) Microsoft
2 6 (28.57%) Citrix
3 2 (9.52%) BMC
3 2 (9.52%) Remedy