The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 129 134 147
Rank change year-on-year
+5 +13
Permanent jobs citing ITSM 11 3 9
As % of all permanent IT jobs located in Cambridgeshire 0.44% 0.13% 0.31%
As % of the Processes & Methodologies category 0.54% 0.17% 0.40%
Number of salaries quoted 10 1 6
Average salary £27,500 £42,500 £39,000
Average salary % change year-on-year
-35.29% +8.97%
UK excluding London average salary £41,000 £42,500 £40,000
% change year-on-year
-3.52% +6.25%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
2024 1748 2227
As % of all permanent IT jobs located in Cambridgeshire 80.19% 76.94% 76.79%
Number of salaries quoted 1598 1485 1928
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £29,660 £31,450 £27,900
10% offered a salary of more than £60,000 £55,000 £60,800
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cambridgeshire

ITSM
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cambridgeshire region.

ITSM Salary Trend in Cambridgeshire

ITSM
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing ITSM across the Cambridgeshire region over the 3 months to 22 August 2014.

ITSM Salary Histogram in Cambridgeshire

ITSM
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Cambridgeshire region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough - 9 £27,500 -
Cambridge -3 1 £32,500 -23.52% 1
Huntingdon - 1 - -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 22 August 2014, IT jobs across the Cambridgeshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 27 (100.00%) ITIL
2 23 (85.19%) Service Management
3 15 (55.56%) MS Office
3 15 (55.56%) Service Delivery
3 15 (55.56%) MS Excel
3 15 (55.56%) MS Visio
3 15 (55.56%) Microsoft
3 15 (55.56%) MS PowerPoint
4 13 (48.15%) Incident Management
5 12 (44.44%) SLA
6 11 (40.74%) Management Information System
7 10 (37.04%) Change Management
8 9 (33.33%) ITIL Certification
9 8 (29.63%) Continuous Improvement
10 7 (25.93%) Project Management
10 7 (25.93%) Process Management
11 6 (22.22%) Firewall
11 6 (22.22%) Citrix
11 6 (22.22%) ITIL Foundation Certificate
12 3 (11.11%) SQL
12 3 (11.11%) SQL Server
12 3 (11.11%) CRM
12 3 (11.11%) Legal
12 3 (11.11%) Process Improvement
12 3 (11.11%) Project Planning
12 3 (11.11%) Problem Management
12 3 (11.11%) User Acceptance Testing
13 2 (7.41%) Root Cause Analysis
14 1 (3.70%) Retail
14 1 (3.70%) E-Commerce

ITSM
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 22 August 2014, IT jobs across the Cambridgeshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 15 (55.56%) MS Office
1 15 (55.56%) MS Excel
1 15 (55.56%) MS Visio
1 15 (55.56%) MS PowerPoint
Communications & Networking
1 6 (22.22%) Firewall
Database & Business Intelligence
1 3 (11.11%) SQL Server
General
1 3 (11.11%) Legal
2 1 (3.70%) Retail
Job Titles
1 7 (25.93%) Team Leader
2 6 (22.22%) Service Manager
2 6 (22.22%) Operations Team Leader
3 5 (18.52%) Consultant
3 5 (18.52%) Technical Consultant
4 4 (14.81%) Coordinator
5 3 (11.11%) Analyst
5 3 (11.11%) Support Analyst
5 3 (11.11%) Applications Support
5 3 (11.11%) Services Delivery Manager
5 3 (11.11%) Applications Support Analyst
5 3 (11.11%) Technical Manager
5 3 (11.11%) Problem Manager
5 3 (11.11%) Delivery Manager
5 3 (11.11%) Technical Services Manager
6 2 (7.41%) Service Desk Manager
7 1 (3.70%) Support Team Leader
Miscellaneous
1 11 (40.74%) Management Information System
Processes & Methodologies
1 27 (100.00%) ITIL
2 23 (85.19%) Service Management
3 15 (55.56%) Service Delivery
4 13 (48.15%) Incident Management
5 10 (37.04%) Change Management
6 8 (29.63%) Continuous Improvement
7 7 (25.93%) Project Management
7 7 (25.93%) Process Management
8 3 (11.11%) CRM
8 3 (11.11%) Process Improvement
8 3 (11.11%) Project Planning
8 3 (11.11%) Problem Management
8 3 (11.11%) User Acceptance Testing
9 2 (7.41%) Root Cause Analysis
10 1 (3.70%) E-Commerce
Programming Languages
1 3 (11.11%) SQL
Qualifications
1 9 (33.33%) ITIL Certification
2 6 (22.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (44.44%) SLA
Vendors
1 15 (55.56%) Microsoft
2 6 (22.22%) Citrix