The first table below looks at the demand for the Service Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Analyst
Rank 219 217 239
Rank change year-on-year
-2 +22
Permanent jobs requiring a Service Analyst 45 50 39
As % of all permanent IT jobs located in the East of England 0.544% 0.575% 0.409%
As % of the Job Titles category 0.571% 0.594% 0.432%
Number of salaries quoted 39 46 27
Average salary £22,000 £21,250 £27,054
Average salary % change year-on-year
+3.52% -21.45%
90% offered a salary of more than £18,000 £18,000 £17,000
10% offered a salary of more than £30,400 £37,500 £30,000
UK excluding London average salary £22,000 £23,000 £22,500
% change year-on-year
-4.34% +2.22%
All Job Titles
East of England
Permanent IT job ads with a match in the
Job Titles category
7877 8413 9032
As % of all permanent IT jobs located in the East of England 95.31% 96.70% 94.67%
Number of salaries quoted 6859 7048 7738
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Analyst
England

Service Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Service Analyst Jobs Demand Trend

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the East of England region.

East of England Service Analyst Salary Trend

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst across the East of England region over the 3 months to 24 May 2013.

East of England Service Analyst Salary Histogram

Service Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the East of England region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cambridgeshire +12 24 £22,500 -11.33%
Suffolk - 8 £22,000 -
Hertfordshire +1 6 £21,000 +9.37%
Essex +16 5 £30,000 +7.14%
Bedfordshire -14 2 £32,000 +42.22%
Service Analyst
England

Service Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the East of England region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 53 (55.79%) Microsoft
2 47 (49.47%) MS Office
2 47 (49.47%) ITIL
3 35 (36.84%) MS Excel
4 34 (35.79%) Active Directory
5 28 (29.47%) Windows
6 27 (28.42%) SLA
7 21 (22.11%) Incident Management
8 17 (17.89%) Service Management
9 14 (14.74%) ITIL Certification
10 13 (13.68%) Citrix
10 13 (13.68%) Windows XP
11 12 (12.63%) Microsoft Certification
12 11 (11.58%) Problem Management
12 11 (11.58%) Windows 7
13 9 (9.474%) MS Exchange
14 7 (7.368%) Service Delivery
14 7 (7.368%) Degree
14 7 (7.368%) Hebrew Language
15 6 (6.316%) French Language
15 6 (6.316%) Exchange Server 2007
15 6 (6.316%) Spanish Language
15 6 (6.316%) Manufacturing
15 6 (6.316%) MS Visio
15 6 (6.316%) MS Project
16 5 (5.263%) SQL
16 5 (5.263%) MCSE
16 5 (5.263%) MCSA
16 5 (5.263%) VoIP
16 5 (5.263%) Remedy

Service Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the East of England region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (4.211%) .NET
Application Platforms
1 9 (9.474%) MS Exchange
2 6 (6.316%) Exchange Server 2007
3 5 (5.263%) Blackberry Enterprise Server
4 2 (2.105%) SharePoint
5 1 (1.053%) IIS
5 1 (1.053%) Exchange Server 2010
Applications
1 47 (49.47%) MS Office
2 35 (36.84%) MS Excel
3 6 (6.316%) MS Visio
3 6 (6.316%) MS Project
4 3 (3.158%) MS PowerPoint
Business Applications
1 3 (3.158%) Remedy ITSM
Communications & Networking
1 5 (5.263%) VoIP
2 3 (3.158%) TCP/IP
3 2 (2.105%) Internet
3 2 (2.105%) VPN
4 1 (1.053%) WAN
4 1 (1.053%) LAN
Database & Business Intelligence
1 2 (2.105%) SQL Server
2 1 (1.053%) Data Mining
General
1 7 (7.368%) Hebrew Language
2 6 (6.316%) French Language
2 6 (6.316%) Spanish Language
2 6 (6.316%) Manufacturing
3 5 (5.263%) Italian Language
4 4 (4.211%) Marketing
5 1 (1.053%) Finance
5 1 (1.053%) Legal
5 1 (1.053%) Retail
5 1 (1.053%) Danish Language
5 1 (1.053%) Dutch Language
5 1 (1.053%) German Language
Miscellaneous
1 4 (4.211%) Mathematics
2 3 (3.158%) Blackberry
3 2 (2.105%) iPad
4 1 (1.053%) Computer Science
4 1 (1.053%) FMCG
4 1 (1.053%) CMDB
Operating Systems
1 28 (29.47%) Windows
2 13 (13.68%) Windows XP
3 11 (11.58%) Windows 7
4 4 (4.211%) Windows Vista
5 2 (2.105%) Windows Server 2008
5 2 (2.105%) Windows Server 2003
5 2 (2.105%) Linux
6 1 (1.053%) Mac OS
Processes & Methodologies
1 47 (49.47%) ITIL
2 21 (22.11%) Incident Management
3 17 (17.89%) Service Management
4 11 (11.58%) Problem Management
5 7 (7.368%) Service Delivery
6 4 (4.211%) Release Management
7 3 (3.158%) ITSM
7 3 (3.158%) Change Control
8 2 (2.105%) Root Cause Analysis
9 1 (1.053%) ERP
9 1 (1.053%) Change Management
9 1 (1.053%) Configuration Management
9 1 (1.053%) Workflow
9 1 (1.053%) Data Analysis
9 1 (1.053%) Logistics
9 1 (1.053%) Risk Analysis
9 1 (1.053%) Time Management
9 1 (1.053%) Performance Management
9 1 (1.053%) Data Entry
9 1 (1.053%) Enterprise Modelling
Programming Languages
1 5 (5.263%) SQL
2 4 (4.211%) C
Qualifications
1 14 (14.74%) ITIL Certification
2 12 (12.63%) Microsoft Certification
3 7 (7.368%) Degree
4 5 (5.263%) MCSE
4 5 (5.263%) MCSA
5 4 (4.211%) MCP
6 1 (1.053%) A+ Certification
6 1 (1.053%) Network+ Certification
6 1 (1.053%) MCITP
6 1 (1.053%) SC Cleared
6 1 (1.053%) Security Cleared
Quality Assurance & Compliance
1 27 (28.42%) SLA
2 3 (3.158%) ISO 9001
System Software
1 34 (35.79%) Active Directory
2 1 (1.053%) Terminal Server
2 1 (1.053%) VMware Infrastructure
2 1 (1.053%) XenApp
2 1 (1.053%) XenDesktop
Systems Management
1 1 (1.053%) ServiceCenter
1 1 (1.053%) SCCM
Vendors
1 53 (55.79%) Microsoft
2 13 (13.68%) Citrix
3 5 (5.263%) Remedy
4 4 (4.211%) Apple
5 3 (3.158%) SAP
6 2 (2.105%) NetApp
6 2 (2.105%) Oracle
7 1 (1.053%) Business Objects
7 1 (1.053%) BMC
7 1 (1.053%) HP
7 1 (1.053%) Salesforce.com
7 1 (1.053%) VMware
Cambridge, Cambridgeshire
We are keen to hear from any applicants who have proven experience of providing 1 st /2 nd line technical support in a large windows 7/XP environment...
Cambridge Assessment
Salary: From £23,700 to £26,700 per annum
Posted: 7 May 2013