The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 56 53 52
Rank change year-on-year
-3 -1
Permanent jobs requiring a Support Analyst 62 41 31
As % of all permanent IT jobs located in Glasgow 4.37% 3.56% 3.38%
As % of the Job Titles category 4.53% 3.74% 3.67%
Number of salaries quoted 17 19 25
Average salary £39,750 £30,000 £31,000
Average salary % change year-on-year
+32.50% -3.22%
90% offered a salary of more than £25,000 £25,000 £25,700
10% offered a salary of more than £47,900 £32,500 £40,000
UK excluding London average salary £27,500 £27,500 £29,000
% change year-on-year
- -5.17%
Support Analyst
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1368 1097 845
As % of all permanent IT jobs located in Glasgow 96.41% 95.14% 92.05%
Number of salaries quoted 829 758 557
Average salary £40,000 £42,500 £36,000
Average salary % change year-on-year
-5.88% +18.05%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Support Analyst
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Glasgow

Support Analyst
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Glasgow region.

Support Analyst Salary Trend in Glasgow

Support Analyst
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Support Analyst across the Glasgow region over the 3 months to 22 August 2014.

Support Analyst Salary Histogram in Glasgow

Support Analyst
Top 30 Related IT Skills in Glasgow

For the 6 months to 22 August 2014, IT jobs across the Glasgow region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 47 (49.47%) ITIL
2 46 (48.42%) Windows
3 44 (46.32%) MS Excel
4 34 (35.79%) SQL
5 32 (33.68%) MS Office
6 30 (31.58%) Active Directory
7 28 (29.47%) Windows 7
8 27 (28.42%) Microsoft
9 24 (25.26%) Oracle
10 23 (24.21%) Linux
10 23 (24.21%) Legal
11 22 (23.16%) Finance
11 22 (23.16%) WorkSite
11 22 (23.16%) MS PowerPoint
12 21 (22.11%) Law
12 21 (22.11%) UNIX
12 21 (22.11%) .NET
13 20 (21.05%) Sybase
13 20 (21.05%) Interwoven
14 16 (16.84%) SQL Server
15 15 (15.79%) Cognos
16 14 (14.74%) SharePoint
16 14 (14.74%) CRM
17 13 (13.68%) Java
17 13 (13.68%) Informatica
17 13 (13.68%) Dynamics CRM
18 12 (12.63%) Release Management
19 11 (11.58%) Banking
19 11 (11.58%) PL/SQL
20 10 (10.53%) Project Management

Support Analyst
Top Related IT Skills in Glasgow by Category

For the 6 months to 22 August 2014, IT jobs across the Glasgow region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (23.16%) WorkSite
2 14 (14.74%) SharePoint
3 7 (7.37%) IIS
4 6 (6.32%) WebSphere
5 4 (4.21%) WebLogic
6 3 (3.16%) IBM Notes
6 3 (3.16%) Tomcat
7 2 (2.11%) Lotus Domino
7 2 (2.11%) MS Exchange
7 2 (2.11%) IBM HTTP Server
8 1 (1.05%) SharePoint 2013
8 1 (1.05%) Lync
8 1 (1.05%) NetWeaver
8 1 (1.05%) Apache
8 1 (1.05%) WebSphere Application Server
Applications
1 44 (46.32%) MS Excel
2 32 (33.68%) MS Office
3 22 (23.16%) MS PowerPoint
4 2 (2.11%) AutoCAD
Business Applications
1 13 (13.68%) Dynamics CRM
2 4 (4.21%) SAP Oil and Gas
3 1 (1.05%) Infor M3
3 1 (1.05%) SAP BPC
3 1 (1.05%) Movex
3 1 (1.05%) MFGPRO
Communications & Networking
1 4 (4.21%) Firewall
2 3 (3.16%) DMZ
2 3 (3.16%) VPN
2 3 (3.16%) DNS
3 2 (2.11%) ADSL
3 2 (2.11%) Broadband
3 2 (2.11%) TCP/IP
3 2 (2.11%) SSL
3 2 (2.11%) 3G
3 2 (2.11%) Intrusion Detection
4 1 (1.05%) Wireshark
4 1 (1.05%) DDNS
4 1 (1.05%) Intranet
4 1 (1.05%) DHCP
4 1 (1.05%) HTTP
Database & Business Intelligence
1 16 (16.84%) SQL Server
2 4 (4.21%) Relational Database
2 4 (4.21%) Oracle Database
3 3 (3.16%) RDBMS
3 3 (3.16%) DTS
4 2 (2.11%) Crystal Reports
5 1 (1.05%) SQL Server 2008
5 1 (1.05%) KDB
5 1 (1.05%) SQL Server Analysis Services
5 1 (1.05%) SQL Server Reporting Services
5 1 (1.05%) SQL Server Integration Services
5 1 (1.05%) SAP BW
5 1 (1.05%) DB2
Development Applications
1 1 (1.05%) Git (software)
1 1 (1.05%) Fiddler
1 1 (1.05%) Subversion
General
1 23 (24.21%) Legal
2 22 (23.16%) Finance
3 21 (22.11%) Law
4 11 (11.58%) Banking
5 10 (10.53%) Investment Banking
6 4 (4.21%) Manufacturing
6 4 (4.21%) Electronics
6 4 (4.21%) Telecoms
6 4 (4.21%) Marketing
7 1 (1.05%) Aerospace
Libraries, Frameworks & Software Standards
1 21 (22.11%) .NET
2 6 (6.32%) HTML
3 4 (4.21%) CSS
3 4 (4.21%) SOAP
3 4 (4.21%) XML
4 3 (3.16%) WebSphere Message Broker
4 3 (3.16%) JSP
5 2 (2.11%) ASP.NET
5 2 (2.11%) WebSphere MQ
5 2 (2.11%) Hibernate
6 1 (1.05%) JAX-RS
6 1 (1.05%) REST
6 1 (1.05%) RichFaces
6 1 (1.05%) Java EE 5
6 1 (1.05%) JBoss Seam
6 1 (1.05%) jQuery
6 1 (1.05%) Software Packaging
6 1 (1.05%) WPF
6 1 (1.05%) Spring
6 1 (1.05%) JSF
Miscellaneous
1 4 (4.21%) DTV
2 3 (3.16%) Derivative
3 2 (2.11%) Equities
3 2 (2.11%) Credit Derivative
3 2 (2.11%) DataPower
3 2 (2.11%) Reference Data
4 1 (1.05%) Statistical Arbitrage
4 1 (1.05%) Equity Derivative
4 1 (1.05%) Computer Science
4 1 (1.05%) GIS
4 1 (1.05%) Management Information System
4 1 (1.05%) Replication
4 1 (1.05%) Foreign Exchange (FX)
Operating Systems
1 46 (48.42%) Windows
2 28 (29.47%) Windows 7
3 23 (24.21%) Linux
4 21 (22.11%) UNIX
5 9 (9.47%) Oracle Linux
5 9 (9.47%) Red Hat Enterprise Linux
6 6 (6.32%) Windows XP
7 5 (5.26%) Windows Server 2008
8 3 (3.16%) Windows Server 2003
8 3 (3.16%) Solaris
Processes & Methodologies
1 47 (49.47%) ITIL
2 14 (14.74%) CRM
3 12 (12.63%) Release Management
4 10 (10.53%) Project Management
5 7 (7.37%) Business Intelligence
6 4 (4.21%) Programme Management
6 4 (4.21%) Service Delivery
6 4 (4.21%) Digital Marketing
6 4 (4.21%) Incident Management
7 3 (3.16%) Performance Tuning
8 2 (2.11%) E-Commerce
8 2 (2.11%) ERP
8 2 (2.11%) Data Modelling
8 2 (2.11%) Change Management
8 2 (2.11%) Content Management
8 2 (2.11%) Document Management
8 2 (2.11%) User Acceptance Testing
8 2 (2.11%) Root Cause Analysis
9 1 (1.05%) Software Deployment
9 1 (1.05%) Analytics
Programming Languages
1 34 (35.79%) SQL
2 13 (13.68%) Java
3 11 (11.58%) PL/SQL
4 9 (9.47%) JavaScript
5 5 (5.26%) Shell Script
5 5 (5.26%) VB
6 4 (4.21%) T-SQL
6 4 (4.21%) C#
7 3 (3.16%) C++
7 3 (3.16%) Perl
7 3 (3.16%) VBA
8 2 (2.11%) VB6
9 1 (1.05%) Bash Shell
9 1 (1.05%) Python
9 1 (1.05%) VBScript
Qualifications
1 5 (5.26%) Degree
2 3 (3.16%) MCITP
2 3 (3.16%) Microsoft Certification
3 2 (2.11%) MOS
4 1 (1.05%) ITIL Certification
Quality Assurance & Compliance
1 4 (4.21%) SLA
2 2 (2.11%) QA
System Software
1 30 (31.58%) Active Directory
2 2 (2.11%) Hyper-V
3 1 (1.05%) XenApp
3 1 (1.05%) Microsoft App-V
Systems Management
1 2 (2.11%) Control-M
1 2 (2.11%) SCCM
1 2 (2.11%) HP Quality Center
2 1 (1.05%) SCOM
2 1 (1.05%) SCVMM
2 1 (1.05%) WSUS
2 1 (1.05%) Systems Management Server (SMS)
Vendors
1 27 (28.42%) Microsoft
2 24 (25.26%) Oracle
3 20 (21.05%) Sybase
3 20 (21.05%) Interwoven
4 15 (15.79%) Cognos
5 13 (13.68%) Informatica
6 9 (9.47%) Red Hat
7 5 (5.26%) Lotus
7 5 (5.26%) SAP
8 4 (4.21%) IBM
9 3 (3.16%) Citrix
10 2 (2.11%) JBoss
10 2 (2.11%) HP
10 2 (2.11%) Intel
11 1 (1.05%) LANDesk
11 1 (1.05%) Kofax
11 1 (1.05%) VMware
11 1 (1.05%) Epicor
11 1 (1.05%) Cisco
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