The table below looks at the statistics for ITSM skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 101 94 105
Rank change year-on-year
-7 +11
Permanent jobs citing ITSM 7 3 1
As % of all permanent IT jobs located in Glasgow 0.51% 0.28% 0.084%
As % of the Processes & Methodologies category 0.57% 0.31% 0.100%
Number of salaries quoted 6 2 1
Average salary £42,750 £62,500 £55,000
Average salary % change year-on-year
-31.60% +13.63%
UK excluding London average salary £42,500 £40,250 £40,000
% change year-on-year
+5.59% +0.62%
ITSM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1235 970 1004
As % of all permanent IT jobs located in Glasgow 90.48% 89.32% 84.30%
Number of salaries quoted 756 636 634
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £32,500 £32,500 £34,000
10% offered a salary of more than £60,000 £63,500 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Glasgow region.

ITSM Salary Trend in Glasgow

ITSM
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing ITSM across the Glasgow region over the 3 months to 8 February 2016.

ITSM Salary Histogram in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 8 February 2016, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 12 (85.71%) Service Management
2 9 (64.29%) ITIL
3 8 (57.14%) Finance
4 4 (28.57%) Problem Management
4 4 (28.57%) Microsoft
4 4 (28.57%) Oracle
4 4 (28.57%) Data Centre
5 3 (21.43%) Software Licensing
5 3 (21.43%) Cloud Computing
5 3 (21.43%) SQL Server
5 3 (21.43%) .NET
5 3 (21.43%) C#
5 3 (21.43%) SQL
5 3 (21.43%) ASP.NET
5 3 (21.43%) Adobe
5 3 (21.43%) Active Directory
5 3 (21.43%) SharePoint
5 3 (21.43%) XML
5 3 (21.43%) Agile Software Development
5 3 (21.43%) Symantec
5 3 (21.43%) Project Management
6 2 (14.29%) Asset Management
6 2 (14.29%) Zachman Framework
6 2 (14.29%) TOGAF
6 2 (14.29%) MS PowerPoint
6 2 (14.29%) InfoPath
6 2 (14.29%) Facilities Management
6 2 (14.29%) ERwin
6 2 (14.29%) Windows
6 2 (14.29%) Windows XP

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 8 February 2016, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) SharePoint
2 2 (14.29%) IIS
3 1 (7.14%) JBoss
3 1 (7.14%) MS Exchange
3 1 (7.14%) WebSphere
Applications
1 2 (14.29%) InfoPath
1 2 (14.29%) MS Office
1 2 (14.29%) MS PowerPoint
Cloud Services
1 3 (21.43%) Cloud Computing
2 1 (7.14%) Office 365
Communications & Networking
1 1 (7.14%) CTI
Database & Business Intelligence
1 3 (21.43%) SQL Server
2 1 (7.14%) Crystal Reports
2 1 (7.14%) Oracle Reports
2 1 (7.14%) RDBMS
2 1 (7.14%) Relational Database
Development Applications
1 2 (14.29%) ERwin
General
1 8 (57.14%) Finance
Job Titles
1 3 (21.43%) Architect
1 3 (21.43%) Infrastructure Architect
1 3 (21.43%) Software Asset Manager
1 3 (21.43%) Software Manager
2 2 (14.29%) Consultant
2 2 (14.29%) Team Leader
2 2 (14.29%) Technical Specialist
3 1 (7.14%) Analyst
3 1 (7.14%) Application Support Team Leader
3 1 (7.14%) Applications Support
3 1 (7.14%) Automation Analyst
3 1 (7.14%) Automation Test Analyst
3 1 (7.14%) Automation Tester
3 1 (7.14%) Infrastructure Engineer
3 1 (7.14%) Infrastructure Team Leader
3 1 (7.14%) Senior Infrastructure Engineer
3 1 (7.14%) Software Team Leader
3 1 (7.14%) Support Team Leader
3 1 (7.14%) Test Analyst
3 1 (7.14%) Tester
Libraries, Frameworks & Software Standards
1 3 (21.43%) .NET
1 3 (21.43%) ASP.NET
1 3 (21.43%) XML
2 2 (14.29%) HTML
2 2 (14.29%) REST
2 2 (14.29%) SOAP
2 2 (14.29%) WCF
2 2 (14.29%) Web Services
3 1 (7.14%) CSS
3 1 (7.14%) Dojo
3 1 (7.14%) EJB
3 1 (7.14%) EJB 3.0
3 1 (7.14%) Java EE
3 1 (7.14%) JMS
3 1 (7.14%) jQuery
3 1 (7.14%) JSP
3 1 (7.14%) Servlets
Miscellaneous
1 4 (28.57%) Data Centre
2 1 (7.14%) Computer Science
Operating Systems
1 2 (14.29%) Windows
1 2 (14.29%) Windows Server
1 2 (14.29%) Windows Server 2008
1 2 (14.29%) Windows XP
Processes & Methodologies
1 12 (85.71%) Service Management
2 9 (64.29%) ITIL
3 4 (28.57%) Problem Management
4 3 (21.43%) Agile Software Development
4 3 (21.43%) Project Management
4 3 (21.43%) Software Licensing
5 2 (14.29%) Asset Management
5 2 (14.29%) Change Control
5 2 (14.29%) DevOps
5 2 (14.29%) Facilities Management
5 2 (14.29%) Financial Analysis
5 2 (14.29%) Mentoring
5 2 (14.29%) Root Cause Analysis
5 2 (14.29%) Software Asset Management
5 2 (14.29%) TOGAF
5 2 (14.29%) Waterfall
5 2 (14.29%) Zachman Framework
6 1 (7.14%) Automation Testing
6 1 (7.14%) Continuous Improvement
6 1 (7.14%) Infrastructure Management
Programming Languages
1 3 (21.43%) C#
1 3 (21.43%) SQL
2 2 (14.29%) JavaScript
2 2 (14.29%) PowerShell
2 2 (14.29%) T-SQL
2 2 (14.29%) VB.NET
3 1 (7.14%) Java
Qualifications
1 2 (14.29%) ITIL Foundation Certificate
2 1 (7.14%) Degree
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 3 (21.43%) Active Directory
Vendors
1 4 (28.57%) Microsoft
1 4 (28.57%) Oracle
2 3 (21.43%) Adobe
2 3 (21.43%) Symantec
3 1 (7.14%) Altiris
3 1 (7.14%) SolarWinds
3 1 (7.14%) VMware