The table below looks at the statistics for ITSM skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 98 95 80
Rank change year-on-year
-3 -15
Permanent jobs citing ITSM 1 1 1
As % of all permanent IT jobs located in Glasgow 0.099% 0.091% 0.11%
As % of the Processes & Methodologies category 0.11% 0.11% 0.14%
Number of salaries quoted 1 1 0
Average salary £20,500 £39,500 -
Average salary % change year-on-year
-48.10% -
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%
ITSM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
894 926 693
As % of all permanent IT jobs located in Glasgow 88.08% 84.18% 75.33%
Number of salaries quoted 547 562 507
Average salary £41,500 £40,500 £38,500
Average salary % change year-on-year
+2.46% +5.19%
90% offered a salary of more than £32,000 £30,000 £28,500
10% offered a salary of more than £70,000 £55,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Glasgow region.

ITSM Salary Trend in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 26 November 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 3 (60.00%) SLA
1 3 (60.00%) Service Management
2 2 (40.00%) Continuous Improvement
2 2 (40.00%) MS Office
2 2 (40.00%) ITIL
2 2 (40.00%) Finance
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Zachman Framework
3 1 (20.00%) TOGAF
3 1 (20.00%) assyst
3 1 (20.00%) Degree
3 1 (20.00%) Computer Science
3 1 (20.00%) Problem Management
3 1 (20.00%) QlikView
3 1 (20.00%) Windows 7
3 1 (20.00%) SaaS
3 1 (20.00%) Capacity Planning
3 1 (20.00%) UNIX
3 1 (20.00%) Windows
3 1 (20.00%) Linux
3 1 (20.00%) IBM Notes
3 1 (20.00%) Windows XP
3 1 (20.00%) Business Intelligence
3 1 (20.00%) Microsoft
3 1 (20.00%) Lotus
3 1 (20.00%) Salesforce.com
3 1 (20.00%) Project Management
3 1 (20.00%) Java
3 1 (20.00%) Perl
3 1 (20.00%) SQL

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 26 November 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) IBM Notes
Applications
1 2 (40.00%) MS Office
Business Applications
1 1 (20.00%) assyst
Cloud Services
1 1 (20.00%) SaaS
Database & Business Intelligence
1 1 (20.00%) QlikView
General
1 2 (40.00%) Finance
Job Titles
1 2 (40.00%) Analyst
2 1 (20.00%) Technical Architect
2 1 (20.00%) Applications Specialist
2 1 (20.00%) Applications Support
2 1 (20.00%) Service Analyst
2 1 (20.00%) Network Analyst
2 1 (20.00%) Service Desk Analyst
2 1 (20.00%) Support Manager
2 1 (20.00%) Operations Analyst
2 1 (20.00%) Applications Support Manager
2 1 (20.00%) Applications Manager
2 1 (20.00%) Business Intelligence Specialist
2 1 (20.00%) Network Operations Analyst
2 1 (20.00%) QlikView Specialist
2 1 (20.00%) Architect
Miscellaneous
1 1 (20.00%) Computer Science
Operating Systems
1 1 (20.00%) UNIX
1 1 (20.00%) Windows
1 1 (20.00%) Linux
1 1 (20.00%) Windows XP
1 1 (20.00%) Windows 7
Processes & Methodologies
1 3 (60.00%) Service Management
2 2 (40.00%) ITIL
2 2 (40.00%) Continuous Improvement
3 1 (20.00%) Business Intelligence
3 1 (20.00%) Project Management
3 1 (20.00%) Quality Management
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Zachman Framework
3 1 (20.00%) TOGAF
3 1 (20.00%) Problem Management
3 1 (20.00%) Capacity Planning
Programming Languages
1 1 (20.00%) Java
1 1 (20.00%) Perl
1 1 (20.00%) SQL
Qualifications
1 1 (20.00%) Degree
Quality Assurance & Compliance
1 3 (60.00%) SLA
Vendors
1 1 (20.00%) Oracle
1 1 (20.00%) Microsoft
1 1 (20.00%) Lotus
1 1 (20.00%) Salesforce.com