The table below looks at the statistics for ITSM skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 105 92 78
Rank change year-on-year
-13 -14
Permanent jobs citing ITSM 4 5 3
As % of all permanent IT jobs located in Glasgow 0.30% 0.46% 0.32%
As % of the Processes & Methodologies category 0.35% 0.55% 0.42%
Number of salaries quoted 2 5 1
Average salary £43,750 £52,500 £44,000
Average salary % change year-on-year
-16.66% +19.31%
UK excluding London average salary £39,500 £42,500 £40,000
% change year-on-year
-7.05% +6.25%
ITSM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1135 916 708
As % of all permanent IT jobs located in Glasgow 86.05% 84.04% 76.46%
Number of salaries quoted 660 594 445
Average salary £40,000 £42,500 £39,000
Average salary % change year-on-year
-5.88% +8.97%
90% offered a salary of more than £30,000 £31,350 £29,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Glasgow region.

ITSM Salary Trend in Glasgow

ITSM
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing ITSM across the Glasgow region over the 3 months to 18 September 2014.

ITSM Salary Histogram in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 18 September 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 14 (77.78%) ITIL
2 10 (55.56%) Service Management
3 5 (27.78%) Degree
4 3 (16.67%) Service Delivery
4 3 (16.67%) Finance
4 3 (16.67%) Windows
4 3 (16.67%) MS Excel
4 3 (16.67%) ITIL V3
5 2 (11.11%) Capacity Planning
5 2 (11.11%) Agile Software Development
5 2 (11.11%) Asset Management
5 2 (11.11%) Information Security
5 2 (11.11%) ArcSight
5 2 (11.11%) LogLogic
5 2 (11.11%) SIEM
5 2 (11.11%) Continuous Improvement
5 2 (11.11%) SLA
5 2 (11.11%) Internet
5 2 (11.11%) PRINCE2
5 2 (11.11%) Firewall
5 2 (11.11%) Management Information System
5 2 (11.11%) Lotus
6 1 (5.56%) Salesforce.com
6 1 (5.56%) Quality Management
6 1 (5.56%) Change Management
6 1 (5.56%) Legal
6 1 (5.56%) Stakeholder Management
6 1 (5.56%) Business Continuity
6 1 (5.56%) UNIX
6 1 (5.56%) Linux

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 18 September 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.56%) IBM Notes
1 1 (5.56%) Blackberry Enterprise Server
Applications
1 3 (16.67%) MS Excel
2 1 (5.56%) MS Office
Business Applications
1 1 (5.56%) assyst
Cloud Services
1 1 (5.56%) SaaS
Communications & Networking
1 2 (11.11%) Internet
1 2 (11.11%) Firewall
Database & Business Intelligence
1 1 (5.56%) QlikView
General
1 3 (16.67%) Finance
2 1 (5.56%) Legal
Job Titles
1 4 (22.22%) Analyst
2 3 (16.67%) Relationships Manager
2 3 (16.67%) Business Manager
2 3 (16.67%) Capacity Manager
3 2 (11.11%) IT Security Analyst
3 2 (11.11%) Security Analyst
4 1 (5.56%) Technical Architect
4 1 (5.56%) Applications Specialist
4 1 (5.56%) Support Engineer
4 1 (5.56%) Applications Support
4 1 (5.56%) Service Analyst
4 1 (5.56%) Senior Analyst
4 1 (5.56%) Network Analyst
4 1 (5.56%) Architect
4 1 (5.56%) Desktop Support
4 1 (5.56%) Network Operations Analyst
4 1 (5.56%) QlikView Specialist
4 1 (5.56%) Business Intelligence Specialist
4 1 (5.56%) Service Manager
4 1 (5.56%) Desktop Support Engineer
Miscellaneous
1 2 (11.11%) Management Information System
2 1 (5.56%) Blackberry
2 1 (5.56%) Computer Science
Operating Systems
1 3 (16.67%) Windows
2 1 (5.56%) UNIX
2 1 (5.56%) Linux
Processes & Methodologies
1 14 (77.78%) ITIL
2 10 (55.56%) Service Management
3 3 (16.67%) Service Delivery
3 3 (16.67%) ITIL V3
4 2 (11.11%) Capacity Planning
4 2 (11.11%) Agile Software Development
4 2 (11.11%) Asset Management
4 2 (11.11%) Information Security
4 2 (11.11%) SIEM
4 2 (11.11%) Continuous Improvement
4 2 (11.11%) PRINCE2
5 1 (5.56%) Quality Management
5 1 (5.56%) Change Management
5 1 (5.56%) Stakeholder Management
5 1 (5.56%) Business Continuity
5 1 (5.56%) Project Management
5 1 (5.56%) Business Intelligence
5 1 (5.56%) Business Continuity Management
5 1 (5.56%) Software Asset Management
5 1 (5.56%) Problem Management
Programming Languages
1 1 (5.56%) Java
1 1 (5.56%) Perl
1 1 (5.56%) SQL
Qualifications
1 5 (27.78%) Degree
2 1 (5.56%) ITIL Certification
2 1 (5.56%) SC Cleared
2 1 (5.56%) Security Cleared
Quality Assurance & Compliance
1 2 (11.11%) SLA
2 1 (5.56%) COBIT
Systems Management
1 1 (5.56%) SCCM
Vendors
1 2 (11.11%) ArcSight
1 2 (11.11%) LogLogic
1 2 (11.11%) Lotus
2 1 (5.56%) Salesforce.com
2 1 (5.56%) Oracle
2 1 (5.56%) Altiris