The first table below looks at the demand for ITSM skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Glasgow region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 101 94 84
Rank change year-on-year
-7 -10
Permanent jobs citing ITSM 7 4 2
As % of all permanent IT jobs located in Glasgow 0.51% 0.33% 0.22%
As % of the Processes & Methodologies category 0.62% 0.42% 0.30%
Number of salaries quoted 5 4 1
Average salary £36,750 £52,500 £44,000
Average salary % change year-on-year
-30.00% +19.31%
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1138 955 668
As % of all permanent IT jobs located in Glasgow 82.94% 79.45% 75.06%
Number of salaries quoted 701 638 445
Average salary £40,000 £42,500 £37,500
Average salary % change year-on-year
-5.88% +13.33%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
Scotland

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Glasgow region.

ITSM Salary Trend in Glasgow

ITSM
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing ITSM across the Glasgow region over the 3 months to 1 August 2014.

ITSM Salary Histogram in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 1 August 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 15 (83.33%) ITIL
2 11 (61.11%) Service Management
3 5 (27.78%) Degree
4 4 (22.22%) Windows
4 4 (22.22%) MS Excel
5 3 (16.67%) Internet
5 3 (16.67%) Service Delivery
5 3 (16.67%) Firewall
5 3 (16.67%) Finance
5 3 (16.67%) ITIL V3
5 3 (16.67%) ArcSight
5 3 (16.67%) LogLogic
5 3 (16.67%) SIEM
5 3 (16.67%) Information Security
6 2 (11.11%) Asset Management
6 2 (11.11%) Continuous Improvement
6 2 (11.11%) Capacity Planning
6 2 (11.11%) Management Information System
6 2 (11.11%) Lotus
6 2 (11.11%) SLA
6 2 (11.11%) PRINCE2
7 1 (5.56%) UNIX
7 1 (5.56%) Linux
7 1 (5.56%) IBM Notes
7 1 (5.56%) Java
7 1 (5.56%) Perl
7 1 (5.56%) SQL
7 1 (5.56%) Oracle
7 1 (5.56%) MS Office
7 1 (5.56%) ITIL Certification

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 1 August 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.56%) IBM Notes
1 1 (5.56%) Blackberry Enterprise Server
Applications
1 4 (22.22%) MS Excel
2 1 (5.56%) MS Office
Business Applications
1 1 (5.56%) assyst
Cloud Services
1 1 (5.56%) SaaS
Communications & Networking
1 3 (16.67%) Internet
1 3 (16.67%) Firewall
Database & Business Intelligence
1 1 (5.56%) QlikView
General
1 3 (16.67%) Finance
2 1 (5.56%) Legal
Job Titles
1 5 (27.78%) Analyst
2 3 (16.67%) Capacity Manager
2 3 (16.67%) Security Analyst
2 3 (16.67%) Relationships Manager
2 3 (16.67%) Business Manager
2 3 (16.67%) IT Security Analyst
3 1 (5.56%) Desktop Support
3 1 (5.56%) Applications Specialist
3 1 (5.56%) Support Engineer
3 1 (5.56%) Applications Support
3 1 (5.56%) Service Analyst
3 1 (5.56%) Senior Analyst
3 1 (5.56%) Network Analyst
3 1 (5.56%) Network Operations Analyst
3 1 (5.56%) Business Intelligence Specialist
3 1 (5.56%) Applications Manager
3 1 (5.56%) IT Services Manager
3 1 (5.56%) Service Manager
3 1 (5.56%) Desktop Support Engineer
3 1 (5.56%) Desktop Engineer
Miscellaneous
1 2 (11.11%) Management Information System
2 1 (5.56%) Blackberry
Operating Systems
1 4 (22.22%) Windows
2 1 (5.56%) UNIX
2 1 (5.56%) Linux
Processes & Methodologies
1 15 (83.33%) ITIL
2 11 (61.11%) Service Management
3 3 (16.67%) Service Delivery
3 3 (16.67%) ITIL V3
3 3 (16.67%) SIEM
3 3 (16.67%) Information Security
4 2 (11.11%) Asset Management
4 2 (11.11%) Continuous Improvement
4 2 (11.11%) Capacity Planning
4 2 (11.11%) PRINCE2
5 1 (5.56%) Business Intelligence
5 1 (5.56%) Quality Management
5 1 (5.56%) Change Management
5 1 (5.56%) Stakeholder Management
5 1 (5.56%) Business Continuity
5 1 (5.56%) ITIL V2
5 1 (5.56%) Business Continuity Management
5 1 (5.56%) Problem Management
5 1 (5.56%) Release Management
5 1 (5.56%) Predictive Modelling
Programming Languages
1 1 (5.56%) Java
1 1 (5.56%) Perl
1 1 (5.56%) SQL
Qualifications
1 5 (27.78%) Degree
2 1 (5.56%) ITIL Certification
2 1 (5.56%) SC Cleared
2 1 (5.56%) Security Cleared
Quality Assurance & Compliance
1 2 (11.11%) SLA
2 1 (5.56%) COBIT
Systems Management
1 1 (5.56%) SCCM
Vendors
1 3 (16.67%) ArcSight
1 3 (16.67%) LogLogic
2 2 (11.11%) Lotus
3 1 (5.56%) Oracle
3 1 (5.56%) Salesforce.com
3 1 (5.56%) Altiris