The table below looks at the statistics for ITSM skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 106 96 83
Rank change year-on-year
-10 -13
Permanent jobs citing ITSM 4 4 3
As % of all permanent IT jobs located in Glasgow 0.29% 0.35% 0.32%
As % of the Processes & Methodologies category 0.34% 0.43% 0.43%
Number of salaries quoted 2 4 1
Average salary £43,750 £52,500 £44,000
Average salary % change year-on-year
-16.66% +19.31%
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1176 933 696
As % of all permanent IT jobs located in Glasgow 83.88% 81.77% 75.32%
Number of salaries quoted 688 624 435
Average salary £40,000 £42,500 £39,000
Average salary % change year-on-year
-5.88% +8.97%
90% offered a salary of more than £30,000 £30,000 £29,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Glasgow region.

ITSM Salary Trend in Glasgow

ITSM
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing ITSM across the Glasgow region over the 3 months to 1 September 2014.

ITSM Salary Histogram in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 1 September 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 14 (77.78%) ITIL
2 10 (55.56%) Service Management
3 5 (27.78%) Degree
4 3 (16.67%) Service Delivery
4 3 (16.67%) Finance
4 3 (16.67%) Windows
4 3 (16.67%) MS Excel
4 3 (16.67%) ITIL V3
5 2 (11.11%) Asset Management
5 2 (11.11%) Information Security
5 2 (11.11%) Capacity Planning
5 2 (11.11%) ArcSight
5 2 (11.11%) LogLogic
5 2 (11.11%) SIEM
5 2 (11.11%) Continuous Improvement
5 2 (11.11%) SLA
5 2 (11.11%) Internet
5 2 (11.11%) PRINCE2
5 2 (11.11%) Firewall
5 2 (11.11%) Management Information System
5 2 (11.11%) Lotus
6 1 (5.56%) Salesforce.com
6 1 (5.56%) Quality Management
6 1 (5.56%) Change Management
6 1 (5.56%) Legal
6 1 (5.56%) Stakeholder Management
6 1 (5.56%) Business Continuity
6 1 (5.56%) UNIX
6 1 (5.56%) Linux
6 1 (5.56%) IBM Notes

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 1 September 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.56%) IBM Notes
1 1 (5.56%) Blackberry Enterprise Server
Applications
1 3 (16.67%) MS Excel
2 1 (5.56%) MS Office
Business Applications
1 1 (5.56%) assyst
Cloud Services
1 1 (5.56%) SaaS
Communications & Networking
1 2 (11.11%) Internet
1 2 (11.11%) Firewall
Database & Business Intelligence
1 1 (5.56%) QlikView
General
1 3 (16.67%) Finance
2 1 (5.56%) Legal
Job Titles
1 4 (22.22%) Analyst
2 3 (16.67%) Relationships Manager
2 3 (16.67%) Business Manager
2 3 (16.67%) Capacity Manager
3 2 (11.11%) IT Security Analyst
3 2 (11.11%) Security Analyst
4 1 (5.56%) Service Manager
4 1 (5.56%) Desktop Support Engineer
4 1 (5.56%) Desktop Engineer
4 1 (5.56%) Support Manager
4 1 (5.56%) Operations Analyst
4 1 (5.56%) Applications Support Manager
4 1 (5.56%) Services Delivery Analyst
4 1 (5.56%) Technical Architect
4 1 (5.56%) Applications Specialist
4 1 (5.56%) Support Engineer
4 1 (5.56%) Applications Support
4 1 (5.56%) Service Analyst
4 1 (5.56%) Senior Analyst
4 1 (5.56%) Network Analyst
Miscellaneous
1 2 (11.11%) Management Information System
2 1 (5.56%) Computer Science
2 1 (5.56%) Blackberry
Operating Systems
1 3 (16.67%) Windows
2 1 (5.56%) Linux
2 1 (5.56%) UNIX
Processes & Methodologies
1 14 (77.78%) ITIL
2 10 (55.56%) Service Management
3 3 (16.67%) ITIL V3
3 3 (16.67%) Service Delivery
4 2 (11.11%) PRINCE2
4 2 (11.11%) Information Security
4 2 (11.11%) Asset Management
4 2 (11.11%) SIEM
4 2 (11.11%) Continuous Improvement
4 2 (11.11%) Capacity Planning
5 1 (5.56%) Business Continuity Management
5 1 (5.56%) ITIL V2
5 1 (5.56%) Quality Management
5 1 (5.56%) Zachman Framework
5 1 (5.56%) TOGAF
5 1 (5.56%) Supplier Management
5 1 (5.56%) Incident Management
5 1 (5.56%) Problem Management
5 1 (5.56%) Release Management
5 1 (5.56%) Predictive Modelling
Programming Languages
1 1 (5.56%) Java
1 1 (5.56%) Perl
1 1 (5.56%) SQL
Qualifications
1 5 (27.78%) Degree
2 1 (5.56%) SC Cleared
2 1 (5.56%) Security Cleared
2 1 (5.56%) ITIL Certification
Quality Assurance & Compliance
1 2 (11.11%) SLA
2 1 (5.56%) COBIT
Systems Management
1 1 (5.56%) SCCM
Vendors
1 2 (11.11%) Lotus
1 2 (11.11%) ArcSight
1 2 (11.11%) LogLogic
2 1 (5.56%) Salesforce.com
2 1 (5.56%) Altiris
2 1 (5.56%) Oracle