The table below looks at the statistics for ITSM skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 107 94 83
Rank change year-on-year
-13 -11
Permanent jobs citing ITSM 4 4 3
As % of all permanent IT jobs located in Glasgow 0.29% 0.36% 0.33%
As % of the Processes & Methodologies category 0.34% 0.44% 0.43%
Number of salaries quoted 2 4 1
Average salary £43,750 £52,500 £44,000
Average salary % change year-on-year
-16.66% +19.31%
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1171 913 694
As % of all permanent IT jobs located in Glasgow 84.18% 81.59% 75.27%
Number of salaries quoted 695 607 434
Average salary £40,000 £42,500 £39,000
Average salary % change year-on-year
-5.88% +8.97%
90% offered a salary of more than £30,000 £30,000 £29,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Glasgow region.

ITSM Salary Trend in Glasgow

ITSM
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing ITSM across the Glasgow region over the 3 months to 28 August 2014.

ITSM Salary Histogram in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 28 August 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 15 (78.95%) ITIL
2 11 (57.89%) Service Management
3 6 (31.58%) Degree
4 4 (21.05%) Windows
4 4 (21.05%) MS Excel
5 3 (15.79%) Internet
5 3 (15.79%) Service Delivery
5 3 (15.79%) Firewall
5 3 (15.79%) Finance
5 3 (15.79%) ArcSight
5 3 (15.79%) LogLogic
5 3 (15.79%) SIEM
5 3 (15.79%) Information Security
5 3 (15.79%) ITIL V3
6 2 (10.53%) Asset Management
6 2 (10.53%) Continuous Improvement
6 2 (10.53%) Capacity Planning
6 2 (10.53%) Management Information System
6 2 (10.53%) Lotus
6 2 (10.53%) SLA
6 2 (10.53%) PRINCE2
7 1 (5.26%) UNIX
7 1 (5.26%) Linux
7 1 (5.26%) IBM Notes
7 1 (5.26%) Java
7 1 (5.26%) Perl
7 1 (5.26%) SQL
7 1 (5.26%) Oracle
7 1 (5.26%) MS Office
7 1 (5.26%) ITIL Certification

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 28 August 2014, IT jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.26%) IBM Notes
1 1 (5.26%) Blackberry Enterprise Server
Applications
1 4 (21.05%) MS Excel
2 1 (5.26%) MS Office
Business Applications
1 1 (5.26%) assyst
Cloud Services
1 1 (5.26%) SaaS
Communications & Networking
1 3 (15.79%) Internet
1 3 (15.79%) Firewall
Database & Business Intelligence
1 1 (5.26%) QlikView
General
1 3 (15.79%) Finance
2 1 (5.26%) Legal
Job Titles
1 5 (26.32%) Analyst
2 3 (15.79%) Business Manager
2 3 (15.79%) Capacity Manager
2 3 (15.79%) Security Analyst
2 3 (15.79%) Relationships Manager
2 3 (15.79%) IT Security Analyst
3 1 (5.26%) Architect
3 1 (5.26%) Desktop Support
3 1 (5.26%) Technical Architect
3 1 (5.26%) Applications Specialist
3 1 (5.26%) Support Engineer
3 1 (5.26%) Applications Support
3 1 (5.26%) Service Analyst
3 1 (5.26%) Senior Analyst
3 1 (5.26%) Network Analyst
3 1 (5.26%) Applications Manager
3 1 (5.26%) Network Operations Analyst
3 1 (5.26%) QlikView Specialist
3 1 (5.26%) Business Intelligence Specialist
3 1 (5.26%) IT Services Manager
Miscellaneous
1 2 (10.53%) Management Information System
2 1 (5.26%) Blackberry
2 1 (5.26%) Computer Science
Operating Systems
1 4 (21.05%) Windows
2 1 (5.26%) UNIX
2 1 (5.26%) Linux
Processes & Methodologies
1 15 (78.95%) ITIL
2 11 (57.89%) Service Management
3 3 (15.79%) Service Delivery
3 3 (15.79%) SIEM
3 3 (15.79%) Information Security
3 3 (15.79%) ITIL V3
4 2 (10.53%) Asset Management
4 2 (10.53%) Continuous Improvement
4 2 (10.53%) Capacity Planning
4 2 (10.53%) PRINCE2
5 1 (5.26%) Business Intelligence
5 1 (5.26%) Project Management
5 1 (5.26%) Quality Management
5 1 (5.26%) Change Management
5 1 (5.26%) Stakeholder Management
5 1 (5.26%) Business Continuity
5 1 (5.26%) Business Continuity Management
5 1 (5.26%) Problem Management
5 1 (5.26%) Release Management
5 1 (5.26%) Predictive Modelling
Programming Languages
1 1 (5.26%) Java
1 1 (5.26%) Perl
1 1 (5.26%) SQL
Qualifications
1 6 (31.58%) Degree
2 1 (5.26%) ITIL Certification
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 2 (10.53%) SLA
2 1 (5.26%) COBIT
Systems Management
1 1 (5.26%) SCCM
Vendors
1 3 (15.79%) ArcSight
1 3 (15.79%) LogLogic
2 2 (10.53%) Lotus
3 1 (5.26%) Oracle
3 1 (5.26%) Salesforce.com
3 1 (5.26%) Altiris