The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 73 86 61
Rank change year-on-year
+13 -25
Permanent jobs citing Service Management 21 15 20
As % of all permanent IT jobs located in Glasgow 1.91% 1.24% 2.16%
As % of the Processes & Methodologies category 2.17% 1.52% 2.81%
Number of salaries quoted 12 10 14
Average salary £44,000 £48,750 £41,750
Average salary % change year-on-year
-9.74% +16.76%
90% offered a salary of more than £40,500 £38,600 £35,500
10% offered a salary of more than £54,400 £55,850 £60,000
UK excluding London average salary £45,000 £42,500 £43,000
% change year-on-year
+5.88% -1.16%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
968 985 713
As % of all permanent IT jobs located in Glasgow 88.08% 81.74% 77.08%
Number of salaries quoted 636 610 460
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £32,500 £32,000 £28,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 27 January 2015.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 27 January 2015, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 22 (66.67%) ITIL
2 9 (27.27%) Microsoft
2 9 (27.27%) Finance
2 9 (27.27%) Stakeholder Management
2 9 (27.27%) Degree
3 8 (24.24%) Service Delivery
3 8 (24.24%) Windows
4 7 (21.21%) DHCP
4 7 (21.21%) DNS
4 7 (21.21%) Windows Server 2003
4 7 (21.21%) Incident Management
4 7 (21.21%) Problem Management
5 6 (18.18%) SCCM
5 6 (18.18%) SCOM
5 6 (18.18%) Windows Server 2008
5 6 (18.18%) Time Management
5 6 (18.18%) Banking
5 6 (18.18%) Active Directory
5 6 (18.18%) SLA
5 6 (18.18%) Change Management
5 6 (18.18%) Microsoft Certification
6 5 (15.15%) VMware
6 5 (15.15%) SAN
6 5 (15.15%) IPv4
6 5 (15.15%) HP
6 5 (15.15%) Compaq
6 5 (15.15%) Citrix
6 5 (15.15%) MCSE
6 5 (15.15%) MCSA
6 5 (15.15%) MS Excel

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 27 January 2015, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (15.15%) IIS
2 1 (3.03%) WorkSite
Applications
1 5 (15.15%) MS Excel
2 2 (6.06%) MS Office
3 1 (3.03%) MS PowerPoint
Cloud Services
1 1 (3.03%) SaaS
Communications & Networking
1 7 (21.21%) DHCP
1 7 (21.21%) DNS
2 5 (15.15%) IPv4
2 5 (15.15%) SAN
3 3 (9.09%) WAN
4 2 (6.06%) Firewall
5 1 (3.03%) Wireless
5 1 (3.03%) Intrusion Detection
5 1 (3.03%) BIG-IP
5 1 (3.03%) Cisco ASA
5 1 (3.03%) MPLS
5 1 (3.03%) BGP
5 1 (3.03%) ADSL
5 1 (3.03%) LAN
Database & Business Intelligence
1 5 (15.15%) SQL Server
1 5 (15.15%) SQL Server 2005
1 5 (15.15%) SQL Server 2008
General
1 9 (27.27%) Finance
2 6 (18.18%) Banking
3 4 (12.12%) Retail
3 4 (12.12%) Investment Banking
3 4 (12.12%) Retail Banking
3 4 (12.12%) Private Banking
3 4 (12.12%) Front Office
4 1 (3.03%) Telecoms
4 1 (3.03%) Legal
Job Titles
1 5 (15.15%) Analyst
1 5 (15.15%) Service Manager
2 4 (12.12%) Team Leader
2 4 (12.12%) Incident Manager
3 3 (9.09%) Delivery Manager
3 3 (9.09%) Technical Specialist
3 3 (9.09%) Services Delivery Manager
4 2 (6.06%) Project Manager
4 2 (6.06%) Infrastructure Manager
4 2 (6.06%) Consultant
4 2 (6.06%) Technical Consultant
4 2 (6.06%) Service Analyst
4 2 (6.06%) Senior Analyst
4 2 (6.06%) Infrastructure Project Manager
4 2 (6.06%) Major Incident Manager
4 2 (6.06%) Incident Analyst
4 2 (6.06%) Senior Incident Analyst
4 2 (6.06%) Major Incident Analyst
4 2 (6.06%) Service Desk Analyst
5 1 (3.03%) Supplier Manager
Libraries, Frameworks & Software Standards
1 1 (3.03%) Middleware
Miscellaneous
1 4 (12.12%) GIS
2 2 (6.06%) Computer Science
2 2 (6.06%) Analytical Skills
3 1 (3.03%) Client/Server
3 1 (3.03%) CMDB
Operating Systems
1 8 (24.24%) Windows
2 7 (21.21%) Windows Server 2003
3 6 (18.18%) Windows Server 2008
4 2 (6.06%) Windows 7
4 2 (6.06%) Windows XP
5 1 (3.03%) Windows Server 2012
Processes & Methodologies
1 22 (66.67%) ITIL
2 9 (27.27%) Stakeholder Management
3 8 (24.24%) Service Delivery
4 7 (21.21%) Incident Management
4 7 (21.21%) Problem Management
5 6 (18.18%) Time Management
5 6 (18.18%) Change Management
6 4 (12.12%) Investment Management
6 4 (12.12%) Continuous Improvement
6 4 (12.12%) Use Case
6 4 (12.12%) Wealth Management
7 3 (9.09%) ITSM
7 3 (9.09%) CRM
8 2 (6.06%) Configuration Management
8 2 (6.06%) Project Management
8 2 (6.06%) Risk Management
8 2 (6.06%) Disaster Recovery
8 2 (6.06%) Business Continuity
8 2 (6.06%) Resource Management
8 2 (6.06%) Release Management
Programming Languages
1 5 (15.15%) VBScript
1 5 (15.15%) PowerShell
2 1 (3.03%) SQL
Qualifications
1 9 (27.27%) Degree
2 6 (18.18%) Microsoft Certification
3 5 (15.15%) MCP
3 5 (15.15%) MCSE
3 5 (15.15%) MCSA
4 2 (6.06%) ITIL Foundation Certificate
5 1 (3.03%) ITIL Certification
5 1 (3.03%) MCDST
5 1 (3.03%) CCNP
5 1 (3.03%) CCNA
5 1 (3.03%) Cisco Certification
Quality Assurance & Compliance
1 6 (18.18%) SLA
2 3 (9.09%) QA
System Software
1 6 (18.18%) Active Directory
2 5 (15.15%) VMware Infrastructure
2 5 (15.15%) Hyper-V
2 5 (15.15%) XenApp
2 5 (15.15%) XenDesktop
Systems Management
1 6 (18.18%) SCCM
1 6 (18.18%) SCOM
2 1 (3.03%) McAfee ePO
2 1 (3.03%) Business Desktop Deployment
Vendors
1 9 (27.27%) Microsoft
2 5 (15.15%) HP
2 5 (15.15%) Compaq
2 5 (15.15%) Citrix
2 5 (15.15%) VMware
3 3 (9.09%) Cisco
4 1 (3.03%) Fortinet
4 1 (3.03%) F5
4 1 (3.03%) Avaya
4 1 (3.03%) McAfee