The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 4 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 76 81 84
Rank change year-on-year
+5 +3
Permanent jobs citing Service Management 11 24 17
As % of all permanent IT jobs located in Glasgow 1.14% 1.84% 1.62%
As % of the Processes & Methodologies category 1.27% 2.05% 1.77%
Number of salaries quoted 8 24 11
Median salary £31,000 £47,750 £44,000
Median salary % change year-on-year
-35.07% +8.52%
90% offered a salary of more than £23,400 £33,300 £28,000
10% offered a salary of more than £65,000 £60,050 £55,000
UK excluding London median salary £45,000 £43,548 £42,500
% change year-on-year
+3.33% +2.46%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
865 1171 963
As % of all permanent IT jobs located in Glasgow 89.64% 89.94% 91.54%
Number of salaries quoted 503 755 600
Median salary £43,500 £42,500 £42,500
Median salary % change year-on-year
+2.35% -
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £60,000 £70,000 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Glasgow

The demand trend of job ads across the Glasgow region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 4 December 2016.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 4 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Service Management.

1 28 (71.79%) ITIL
2 19 (48.72%) Service Delivery
3 16 (41.03%) Windows
4 12 (30.77%) SLA
4 12 (30.77%) Change Management
4 12 (30.77%) Continuous Improvement
5 11 (28.21%) Analytical Skills
6 10 (25.64%) Windows Server 2008
6 10 (25.64%) Finance
7 9 (23.08%) ITIL Certification
7 9 (23.08%) Degree
7 9 (23.08%) Windows Server
8 8 (20.51%) Coaching
8 8 (20.51%) Oracle Database
8 8 (20.51%) Trend Analysis
8 8 (20.51%) ITIL V3
8 8 (20.51%) CTI
8 8 (20.51%) Genesys
8 8 (20.51%) Microsoft
8 8 (20.51%) Linux
8 8 (20.51%) Unix
8 8 (20.51%) Oracle
8 8 (20.51%) Eclipse
8 8 (20.51%) VoIP
8 8 (20.51%) IVR
8 8 (20.51%) VXML
9 6 (15.38%) ITSM
9 6 (15.38%) Virtual Team
10 5 (12.82%) Problem Management
10 5 (12.82%) Active Directory

Service Management
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.13%) IBM Notes
1 2 (5.13%) MS Exchange
Applications
1 4 (10.26%) MS Office
2 2 (5.13%) MS Excel
2 2 (5.13%) Siemens NX
2 2 (5.13%) SOLIDWORKS
3 1 (2.56%) MS PowerPoint
Business Applications
1 3 (7.69%) Remedy ITSM
2 2 (5.13%) Teamcenter
Cloud Services
1 4 (10.26%) Microsoft Azure
1 4 (10.26%) Office 365
2 2 (5.13%) Azure Active Directory
2 2 (5.13%) Cloud Computing
3 1 (2.56%) SaaS
Communications & Networking
1 8 (20.51%) CTI
1 8 (20.51%) VoIP
2 2 (5.13%) ADSL
2 2 (5.13%) TCP/IP
2 2 (5.13%) Telepresence
3 1 (2.56%) Ethernet
3 1 (2.56%) Firewall
3 1 (2.56%) VPN
3 1 (2.56%) WAN
Database & Business Intelligence
1 8 (20.51%) Oracle Database
Development Applications
1 8 (20.51%) Eclipse
General
1 10 (25.64%) Finance
2 4 (10.26%) Telecoms
3 2 (5.13%) Manufacturing
4 1 (2.56%) Local Government
Job Titles
1 8 (20.51%) Genesys Specialist
1 8 (20.51%) Support Specialist
2 7 (17.95%) Service Manager
3 6 (15.38%) Analyst
3 6 (15.38%) ITIL Manager
3 6 (15.38%) ITIL Service Manager
4 5 (12.82%) IT Manager
5 4 (10.26%) Architect
5 4 (10.26%) Senior Manager
5 4 (10.26%) Senior Service Manager
5 4 (10.26%) Service Analyst
5 4 (10.26%) Service Desk Analyst
5 4 (10.26%) Solutions Architect
6 3 (7.69%) IT Analyst
6 3 (7.69%) IT Services Manager
6 3 (7.69%) Service Desk Manager
6 3 (7.69%) Technical Specialist
7 2 (5.13%) Head of Information
7 2 (5.13%) Head of Information Services
7 2 (5.13%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 8 (20.51%) VXML
Miscellaneous
1 11 (28.21%) Analytical Skills
2 8 (20.51%) IVR
3 6 (15.38%) Virtual Team
4 4 (10.26%) Management Information System
5 3 (7.69%) CMDB
5 3 (7.69%) Video Conferencing
6 2 (5.13%) Computer Science
6 2 (5.13%) Hybrid Cloud
6 2 (5.13%) iPhone
6 2 (5.13%) SCADA
7 1 (2.56%) Blackberry
7 1 (2.56%) Data Centre
Operating Systems
1 16 (41.03%) Windows
2 10 (25.64%) Windows Server 2008
3 9 (23.08%) Windows Server
4 8 (20.51%) Linux
4 8 (20.51%) Unix
5 3 (7.69%) Windows 10
6 2 (5.13%) Android
6 2 (5.13%) Windows 7
6 2 (5.13%) Windows Phone
7 1 (2.56%) Windows Server 2003
7 1 (2.56%) Windows Server 2012
7 1 (2.56%) Windows XP
Processes & Methodologies
1 28 (71.79%) ITIL
2 19 (48.72%) Service Delivery
3 12 (30.77%) Change Management
3 12 (30.77%) Continuous Improvement
4 8 (20.51%) Coaching
4 8 (20.51%) ITIL V3
4 8 (20.51%) Trend Analysis
5 6 (15.38%) ITSM
6 5 (12.82%) Problem Management
7 4 (10.26%) Asset Management
7 4 (10.26%) CRM
7 4 (10.26%) Enterprise Architecture
7 4 (10.26%) Incident Management
7 4 (10.26%) Mentoring
7 4 (10.26%) Stakeholder Engagement
7 4 (10.26%) Supplier Management
8 3 (7.69%) Line Management
8 3 (7.69%) Matrix Organization
8 3 (7.69%) Root Cause Analysis
8 3 (7.69%) Service Desk Management
Programming Languages
1 4 (10.26%) C
Qualifications
1 9 (23.08%) Degree
1 9 (23.08%) ITIL Certification
2 1 (2.56%) CCNA
2 1 (2.56%) Cisco Certification
Quality Assurance & Compliance
1 12 (30.77%) SLA
System Software
1 5 (12.82%) Active Directory
Systems Management
1 2 (5.13%) SCCM
Vendors
1 8 (20.51%) Genesys
1 8 (20.51%) Microsoft
1 8 (20.51%) Oracle
2 4 (10.26%) Remedy
3 3 (7.69%) BMC
3 3 (7.69%) Cisco
4 2 (5.13%) Apple
4 2 (5.13%) iManage
4 2 (5.13%) Lotus
4 2 (5.13%) SAP
4 2 (5.13%) Sun
5 1 (2.56%) Fortinet
5 1 (2.56%) Intel Security
5 1 (2.56%) Interwoven
5 1 (2.56%) MobileIron
5 1 (2.56%) SolarWinds