The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 84 84 90
Rank change year-on-year
0 +6
Permanent jobs citing Service Management 23 18 24
As % of all permanent IT jobs located in Glasgow 1.81% 1.46% 1.73%
As % of the Processes & Methodologies category 1.99% 1.60% 1.97%
Number of salaries quoted 16 15 15
Average salary £30,000 £40,500 £38,000
Average salary % change year-on-year
-25.92% +6.57%
90% offered a salary of more than £22,250 £20,800 £26,500
10% offered a salary of more than £43,750 £53,000 £67,000
UK excluding London average salary £42,500 £45,000 £47,500
% change year-on-year
-5.55% -5.26%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1157 1122 1220
As % of all permanent IT jobs located in Glasgow 91.17% 90.70% 87.77%
Number of salaries quoted 686 755 795
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £32,500 £33,000 £30,000
10% offered a salary of more than £61,500 £55,000 £60,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 28 April 2016.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 28 April 2016, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 25 (71.43%) ITIL
2 14 (40.00%) ITSM
2 14 (40.00%) Continuous Improvement
3 12 (34.29%) Finance
3 12 (34.29%) Windows
4 11 (31.43%) Problem Management
5 10 (28.57%) Change Management
5 10 (28.57%) SLA
6 9 (25.71%) ITIL V3
7 8 (22.86%) Windows Server 2008
7 8 (22.86%) Change Control
7 8 (22.86%) Windows Server
7 8 (22.86%) Project Management
8 7 (20.00%) Business Continuity
8 7 (20.00%) SharePoint
8 7 (20.00%) Unix
8 7 (20.00%) ASP.NET
8 7 (20.00%) XML
8 7 (20.00%) C#
8 7 (20.00%) SQL
8 7 (20.00%) .NET
9 6 (17.14%) Microsoft
10 5 (14.29%) Banking
10 5 (14.29%) Service Delivery
10 5 (14.29%) Data Centre
10 5 (14.29%) Analytical Skills
11 4 (11.43%) ITIL Foundation Certificate
11 4 (11.43%) Mentoring
11 4 (11.43%) Root Cause Analysis
11 4 (11.43%) Release Management

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 28 April 2016, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (20.00%) SharePoint
2 4 (11.43%) IIS
3 1 (2.86%) Skype for Business
Applications
1 4 (11.43%) InfoPath
1 4 (11.43%) MS Excel
1 4 (11.43%) MS Office
2 3 (8.57%) MS PowerPoint
3 1 (2.86%) MS Project
Cloud Services
1 3 (8.57%) Cloud Computing
Communications & Networking
1 3 (8.57%) CTI
1 3 (8.57%) VoIP
Database & Business Intelligence
1 4 (11.43%) SQL Server
2 3 (8.57%) Oracle Database
General
1 12 (34.29%) Finance
2 5 (14.29%) Banking
3 4 (11.43%) Investment Banking
4 2 (5.71%) Telecoms
Job Titles
1 5 (14.29%) Team Leader
2 4 (11.43%) Analyst
2 4 (11.43%) Change Analyst
2 4 (11.43%) Change Control Analyst
2 4 (11.43%) Computer Operator
2 4 (11.43%) Consultant
2 4 (11.43%) Service Manager
3 3 (8.57%) Applications Support
3 3 (8.57%) Genesys Specialist
3 3 (8.57%) Software Team Leader
3 3 (8.57%) Support Specialist
3 3 (8.57%) Support Team Leader
3 3 (8.57%) Technical Specialist
4 2 (5.71%) Application Support Team Leader
4 2 (5.71%) ITIL Manager
4 2 (5.71%) ITIL Service Manager
4 2 (5.71%) Procurement Specialist
4 2 (5.71%) Senior Data Warehouse Specialist
5 1 (2.86%) Incident Engineer
5 1 (2.86%) Unix Computer Operator
Libraries, Frameworks & Software Standards
1 7 (20.00%) .NET
1 7 (20.00%) ASP.NET
1 7 (20.00%) XML
2 4 (11.43%) REST
2 4 (11.43%) SOAP
2 4 (11.43%) WCF
2 4 (11.43%) Web Services
3 3 (8.57%) HTML
3 3 (8.57%) VXML
Miscellaneous
1 5 (14.29%) Analytical Skills
1 5 (14.29%) Data Centre
2 4 (11.43%) AS400
2 4 (11.43%) Computer Science
2 4 (11.43%) IBM Mainframe
2 4 (11.43%) Mainframe
2 4 (11.43%) Statistics
3 3 (8.57%) IVR
4 2 (5.71%) Pricing Data
Operating Systems
1 12 (34.29%) Windows
2 8 (22.86%) Windows Server
2 8 (22.86%) Windows Server 2008
3 7 (20.00%) Unix
4 4 (11.43%) Windows XP
5 3 (8.57%) Linux
Processes & Methodologies
1 25 (71.43%) ITIL
2 14 (40.00%) Continuous Improvement
2 14 (40.00%) ITSM
3 11 (31.43%) Problem Management
4 10 (28.57%) Change Management
5 9 (25.71%) ITIL V3
6 8 (22.86%) Change Control
6 8 (22.86%) Project Management
7 7 (20.00%) Business Continuity
8 5 (14.29%) Service Delivery
9 4 (11.43%) Facilities Management
9 4 (11.43%) Mentoring
9 4 (11.43%) PRINCE2
9 4 (11.43%) Release Management
9 4 (11.43%) Root Cause Analysis
9 4 (11.43%) Software Engineering
9 4 (11.43%) Trend Analysis
9 4 (11.43%) Validation
10 3 (8.57%) Coaching
10 3 (8.57%) Incident Management
Programming Languages
1 7 (20.00%) C#
1 7 (20.00%) SQL
2 4 (11.43%) PowerShell
2 4 (11.43%) T-SQL
2 4 (11.43%) VB.NET
3 3 (8.57%) JavaScript
Qualifications
1 4 (11.43%) Degree
1 4 (11.43%) ITIL Foundation Certificate
2 1 (2.86%) HND
2 1 (2.86%) MCP
2 1 (2.86%) MCSA
2 1 (2.86%) MCSE
2 1 (2.86%) Microsoft Certification
Quality Assurance & Compliance
1 10 (28.57%) SLA
2 4 (11.43%) QA
System Software
1 4 (11.43%) Active Directory
2 1 (2.86%) VMware Infrastructure
2 1 (2.86%) XenApp
2 1 (2.86%) XenDesktop
Vendors
1 6 (17.14%) Microsoft
2 4 (11.43%) IBM
3 3 (8.57%) Genesys
3 3 (8.57%) Oracle
4 1 (2.86%) Citrix
4 1 (2.86%) VMware
Glasgow
Hays Specialist Recruitment Ltd
Salary: £36000 - £42000.00 per annum + benefits
Posted: 15 days ago
Glasgow
Computer Futures
Salary: £80000 - £115000 per annum + competitive
Posted: 17 days ago