The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 80 78 65
Rank change year-on-year
-2 -13
Permanent jobs citing Service Management 15 19 20
As % of all permanent IT jobs located in Glasgow 1.46% 1.74% 2.16%
As % of the Processes & Methodologies category 1.66% 2.08% 2.87%
Number of salaries quoted 9 14 16
Average salary £40,500 £43,250 £38,750
Average salary % change year-on-year
-6.35% +11.61%
90% offered a salary of more than £26,500 £36,500 £35,250
10% offered a salary of more than £54,200 £53,050 £60,000
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
902 915 698
As % of all permanent IT jobs located in Glasgow 87.83% 84.02% 75.22%
Number of salaries quoted 554 554 511
Average salary £42,000 £41,000 £38,500
Average salary % change year-on-year
+2.43% +6.49%
90% offered a salary of more than £32,000 £30,000 £28,000
10% offered a salary of more than £70,000 £57,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 27 November 2014.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 27 November 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 25 (64.10%) ITIL
2 13 (33.33%) Finance
3 11 (28.21%) Stakeholder Management
3 11 (28.21%) Microsoft
4 9 (23.08%) Degree
5 8 (20.51%) Problem Management
5 8 (20.51%) SLA
6 7 (17.95%) Service Delivery
6 7 (17.95%) Continuous Improvement
7 6 (15.38%) Microsoft Certification
8 5 (12.82%) Change Management
8 5 (12.82%) Windows
8 5 (12.82%) MCSE
8 5 (12.82%) Retail
8 5 (12.82%) Incident Management
9 4 (10.26%) Retail Banking
9 4 (10.26%) Private Banking
9 4 (10.26%) Use Case
9 4 (10.26%) Banking
9 4 (10.26%) Wealth Management
9 4 (10.26%) Manufacturing
9 4 (10.26%) Investment Banking
9 4 (10.26%) VMware
9 4 (10.26%) MS Excel
9 4 (10.26%) CRM
9 4 (10.26%) IIS
9 4 (10.26%) DHCP
9 4 (10.26%) DNS
9 4 (10.26%) Active Directory
9 4 (10.26%) HP

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 27 November 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.26%) IIS
2 1 (2.56%) Apache
2 1 (2.56%) Oracle HTTP Server
2 1 (2.56%) WorkSite
Applications
1 4 (10.26%) MS Excel
2 3 (7.69%) MS Office
3 1 (2.56%) MS PowerPoint
Business Applications
1 3 (7.69%) Dynamics NAV
2 1 (2.56%) SAP Oil and Gas
Cloud Services
1 1 (2.56%) SaaS
Communications & Networking
1 4 (10.26%) DHCP
1 4 (10.26%) DNS
1 4 (10.26%) SAN
2 3 (7.69%) IPv4
3 2 (5.13%) Firewall
4 1 (2.56%) Intrusion Detection
4 1 (2.56%) BIG-IP
4 1 (2.56%) Cisco ASA
4 1 (2.56%) MPLS
4 1 (2.56%) BGP
4 1 (2.56%) HTTP
4 1 (2.56%) ADSL
4 1 (2.56%) WAN
Database & Business Intelligence
1 3 (7.69%) SQL Server
1 3 (7.69%) SQL Server 2005
1 3 (7.69%) SQL Server 2008
2 2 (5.13%) Oracle Database
3 1 (2.56%) QlikView
General
1 13 (33.33%) Finance
2 5 (12.82%) Retail
3 4 (10.26%) Manufacturing
3 4 (10.26%) Banking
3 4 (10.26%) Front Office
3 4 (10.26%) Investment Banking
3 4 (10.26%) Retail Banking
3 4 (10.26%) Private Banking
4 2 (5.13%) Telecoms
5 1 (2.56%) Marketing
5 1 (2.56%) Electronics
5 1 (2.56%) Legal
5 1 (2.56%) Billing
Job Titles
1 8 (20.51%) Analyst
1 8 (20.51%) Service Manager
2 5 (12.82%) Service Analyst
3 4 (10.26%) Consultant
3 4 (10.26%) Service Desk Analyst
3 4 (10.26%) Team Leader
4 3 (7.69%) Senior Analyst
4 3 (7.69%) Services Delivery Manager
4 3 (7.69%) Delivery Manager
4 3 (7.69%) Service Desk Manager
4 3 (7.69%) Incident Analyst
4 3 (7.69%) Senior Incident Analyst
4 3 (7.69%) Major Incident Analyst
4 3 (7.69%) Dynamics NAV Consultant
5 2 (5.13%) ITIL Service Manager
5 2 (5.13%) Microsoft Consultant
5 2 (5.13%) Relationships Manager
5 2 (5.13%) ITIL Manager
5 2 (5.13%) Applications Manager
5 2 (5.13%) Applications Support Manager
Libraries, Frameworks & Software Standards
1 2 (5.13%) Middleware
Miscellaneous
1 4 (10.26%) GIS
1 4 (10.26%) Analytical Skills
2 3 (7.69%) Computer Science
3 2 (5.13%) Blackberry
4 1 (2.56%) DTV
4 1 (2.56%) Clustering
4 1 (2.56%) CMDB
4 1 (2.56%) NHS
Operating Systems
1 5 (12.82%) Windows
2 4 (10.26%) Windows Server 2003
3 3 (7.69%) Windows Server 2008
4 2 (5.13%) Windows 7
4 2 (5.13%) Windows XP
5 1 (2.56%) UNIX
5 1 (2.56%) Linux
Processes & Methodologies
1 25 (64.10%) ITIL
2 11 (28.21%) Stakeholder Management
3 8 (20.51%) Problem Management
4 7 (17.95%) Continuous Improvement
4 7 (17.95%) Service Delivery
5 5 (12.82%) Change Management
5 5 (12.82%) Incident Management
6 4 (10.26%) Use Case
6 4 (10.26%) Investment Management
6 4 (10.26%) CRM
6 4 (10.26%) Wealth Management
7 3 (7.69%) Project Management
7 3 (7.69%) ITSM
7 3 (7.69%) Asset Management
7 3 (7.69%) Time Management
8 2 (5.13%) Performance Management
8 2 (5.13%) Line Management
8 2 (5.13%) Coaching
8 2 (5.13%) Release Management
8 2 (5.13%) Enterprise Architecture
Programming Languages
1 3 (7.69%) VBScript
1 3 (7.69%) PowerShell
2 2 (5.13%) SQL
3 1 (2.56%) Java
3 1 (2.56%) Perl
Qualifications
1 9 (23.08%) Degree
2 6 (15.38%) Microsoft Certification
3 5 (12.82%) MCSE
4 4 (10.26%) ITIL Certification
5 3 (7.69%) MCSA
5 3 (7.69%) CCNA
5 3 (7.69%) Cisco Certification
5 3 (7.69%) MCP
6 1 (2.56%) CCNP
6 1 (2.56%) MOS
6 1 (2.56%) MCDST
Quality Assurance & Compliance
1 8 (20.51%) SLA
2 3 (7.69%) QA
System Software
1 4 (10.26%) VMware Infrastructure
1 4 (10.26%) Active Directory
2 3 (7.69%) Hyper-V
2 3 (7.69%) XenApp
2 3 (7.69%) XenDesktop
3 1 (2.56%) Veritas Cluster Server
3 1 (2.56%) Firmware
Systems Management
1 3 (7.69%) SCCM
1 3 (7.69%) SCOM
Vendors
1 11 (28.21%) Microsoft
2 4 (10.26%) HP
2 4 (10.26%) Citrix
2 4 (10.26%) VMware
3 3 (7.69%) Compaq
3 3 (7.69%) Oracle
3 3 (7.69%) Cisco
4 1 (2.56%) IBM
4 1 (2.56%) SAP
4 1 (2.56%) Dell
4 1 (2.56%) Fortinet
4 1 (2.56%) F5
4 1 (2.56%) Avaya
4 1 (2.56%) Veritas
4 1 (2.56%) Salesforce.com
Glasgow, Lanarkshire
ITF Solutions
Salary: £48000 - £50000 per annum + Bens
Posted: 6 days ago
Glasgow, Lanarkshire
ITF Solutions
Salary: £45000 - £50000 per annum + benefits
Posted: 6 days ago