The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 86 76 65
Rank change year-on-year
-10 -11
Permanent jobs citing Service Management 23 20 21
As % of all permanent IT jobs located in Glasgow 1.74% 1.80% 2.21%
As % of the Processes & Methodologies category 2.02% 2.15% 2.92%
Number of salaries quoted 13 12 10
Average salary £36,500 £44,000 £39,750
Average salary % change year-on-year
-17.04% +10.69%
90% offered a salary of more than £25,600 £29,750 £34,700
10% offered a salary of more than £64,000 £52,500 £70,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1139 929 719
As % of all permanent IT jobs located in Glasgow 86.03% 83.62% 75.60%
Number of salaries quoted 661 610 449
Average salary £40,000 £42,500 £39,750
Average salary % change year-on-year
-5.88% +6.91%
90% offered a salary of more than £30,000 £30,000 £29,000
10% offered a salary of more than £59,000 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 16 September 2014.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 16 September 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 31 (58.49%) ITIL
2 20 (37.74%) Finance
3 15 (28.30%) Degree
4 12 (22.64%) Microsoft
5 11 (20.75%) MS Excel
5 11 (20.75%) Windows
5 11 (20.75%) Stakeholder Management
6 10 (18.87%) ITIL Certification
6 10 (18.87%) ITSM
7 9 (16.98%) Manufacturing
8 8 (15.09%) Service Delivery
8 8 (15.09%) Project Management
9 7 (13.21%) PRINCE2
9 7 (13.21%) Business Intelligence
9 7 (13.21%) Release Management
9 7 (13.21%) Continuous Improvement
10 6 (11.32%) Line Management
10 6 (11.32%) Agile Software Development
10 6 (11.32%) Banking
10 6 (11.32%) SLA
10 6 (11.32%) Citrix
11 5 (9.43%) SOA
11 5 (9.43%) ERP
11 5 (9.43%) SQL Server
11 5 (9.43%) Retail
11 5 (9.43%) Asset Management
11 5 (9.43%) Enterprise Architecture
11 5 (9.43%) Investment Banking
11 5 (9.43%) Problem Management
11 5 (9.43%) XenApp

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 16 September 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.89%) Blackberry Enterprise Server
1 1 (1.89%) Oracle HTTP Server
1 1 (1.89%) IIS
1 1 (1.89%) Apache
1 1 (1.89%) WorkSite
Applications
1 11 (20.75%) MS Excel
2 2 (3.77%) MS Office
3 1 (1.89%) MS PowerPoint
Business Applications
1 3 (5.66%) Dynamics NAV
2 1 (1.89%) SAP Oil and Gas
Cloud Services
1 4 (7.55%) SaaS
2 3 (5.66%) PaaS
2 3 (5.66%) IaaS
Communications & Networking
1 4 (7.55%) Internet
2 2 (3.77%) Firewall
3 1 (1.89%) SAN
3 1 (1.89%) ADSL
3 1 (1.89%) HTTP
Database & Business Intelligence
1 5 (9.43%) SQL Server
2 2 (3.77%) Oracle Database
3 1 (1.89%) QlikView
General
1 20 (37.74%) Finance
2 9 (16.98%) Manufacturing
3 6 (11.32%) Banking
4 5 (9.43%) Retail
4 5 (9.43%) Investment Banking
5 4 (7.55%) Retail Banking
5 4 (7.55%) Private Banking
5 4 (7.55%) Front Office
6 2 (3.77%) Legal
7 1 (1.89%) Electronics
7 1 (1.89%) Telecoms
7 1 (1.89%) Billing
7 1 (1.89%) Marketing
Job Titles
1 9 (16.98%) Analyst
2 7 (13.21%) Service Manager
3 5 (9.43%) Service Analyst
3 5 (9.43%) Release Manager
4 4 (7.55%) Team Leader
4 4 (7.55%) Consultant
5 3 (5.66%) Service Desk Analyst
5 3 (5.66%) Service Desk Manager
5 3 (5.66%) Head of IT
5 3 (5.66%) Dynamics NAV Consultant
5 3 (5.66%) Head of Architecture
6 2 (3.77%) Head of Infrastructure
6 2 (3.77%) Major Incident Analyst
6 2 (3.77%) Senior Architect
6 2 (3.77%) Change Control Manager
6 2 (3.77%) ITIL Service Manager
6 2 (3.77%) Incident Analyst
6 2 (3.77%) ITIL Manager
6 2 (3.77%) Services Delivery Manager
6 2 (3.77%) Microsoft Consultant
Libraries, Frameworks & Software Standards
1 2 (3.77%) Middleware
Miscellaneous
1 4 (7.55%) GIS
2 3 (5.66%) Blackberry
2 3 (5.66%) Analytical Skills
3 2 (3.77%) Computer Science
4 1 (1.89%) Management Information System
4 1 (1.89%) DTV
4 1 (1.89%) Mainframe
4 1 (1.89%) NHS
4 1 (1.89%) Firmware
4 1 (1.89%) Clustering
4 1 (1.89%) AS400
4 1 (1.89%) IBM Mainframe
Operating Systems
1 11 (20.75%) Windows
2 2 (3.77%) Windows 7
2 2 (3.77%) UNIX
3 1 (1.89%) Windows Server 2003
3 1 (1.89%) Windows XP
3 1 (1.89%) Linux
Processes & Methodologies
1 31 (58.49%) ITIL
2 11 (20.75%) Stakeholder Management
3 10 (18.87%) ITSM
4 8 (15.09%) Service Delivery
4 8 (15.09%) Project Management
5 7 (13.21%) PRINCE2
5 7 (13.21%) Business Intelligence
5 7 (13.21%) Release Management
5 7 (13.21%) Continuous Improvement
6 6 (11.32%) Line Management
6 6 (11.32%) Agile Software Development
7 5 (9.43%) SOA
7 5 (9.43%) ERP
7 5 (9.43%) Asset Management
7 5 (9.43%) Enterprise Architecture
7 5 (9.43%) Problem Management
8 4 (7.55%) Use Case
8 4 (7.55%) Wealth Management
8 4 (7.55%) Investment Management
8 4 (7.55%) Change Management
Programming Languages
1 2 (3.77%) SQL
2 1 (1.89%) Java
2 1 (1.89%) Perl
Qualifications
1 15 (28.30%) Degree
2 10 (18.87%) ITIL Certification
3 3 (5.66%) Microsoft Certification
3 3 (5.66%) MCSE
4 2 (3.77%) Cisco Certification
4 2 (3.77%) CCNA
5 1 (1.89%) MCP
5 1 (1.89%) MCDST
5 1 (1.89%) MOS
5 1 (1.89%) SC Cleared
5 1 (1.89%) Security Cleared
Quality Assurance & Compliance
1 6 (11.32%) SLA
2 3 (5.66%) QA
System Software
1 5 (9.43%) XenApp
2 1 (1.89%) Active Directory
2 1 (1.89%) VMware Infrastructure
2 1 (1.89%) Veritas Cluster Server
Systems Management
1 2 (3.77%) SCCM
Vendors
1 12 (22.64%) Microsoft
2 6 (11.32%) Citrix
3 3 (5.66%) Oracle
4 2 (3.77%) ArcSight
4 2 (3.77%) LogLogic
4 2 (3.77%) IBM
5 1 (1.89%) Veritas
5 1 (1.89%) Lotus
5 1 (1.89%) Salesforce.com
5 1 (1.89%) HP
5 1 (1.89%) Dell
5 1 (1.89%) Cisco
5 1 (1.89%) SAP
5 1 (1.89%) VMware
5 1 (1.89%) Altiris