The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 73 92 88
Rank change year-on-year
+19 -4
Permanent jobs citing Service Management 34 12 27
As % of all permanent IT jobs located in Glasgow 2.65% 1.01% 1.91%
As % of the Processes & Methodologies category 2.87% 1.11% 2.11%
Number of salaries quoted 12 9 18
Median salary £34,074 £42,500 £41,750
Median salary % change year-on-year
-19.82% +1.79%
90% offered a salary of more than £22,150 £30,700 £25,350
10% offered a salary of more than £44,500 £52,600 £62,250
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1183 1078 1281
As % of all permanent IT jobs located in Glasgow 92.28% 90.66% 90.53%
Number of salaries quoted 595 688 803
Median salary £45,000 £44,000 £40,000
Median salary % change year-on-year
+2.27% +10.00%
90% offered a salary of more than £30,000 £34,000 £30,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Glasgow

The demand trend of job ads across the Glasgow region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 29 July 2016.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 29 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Service Management.

1 39 (69.64%) ITIL
2 25 (44.64%) Service Delivery
2 25 (44.64%) Continuous Improvement
3 23 (41.07%) Change Management
4 22 (39.29%) Windows
5 21 (37.50%) SLA
6 18 (32.14%) ITIL V3
7 16 (28.57%) ITSM
8 15 (26.79%) Unix
9 14 (25.00%) Finance
9 14 (25.00%) Trend Analysis
10 13 (23.21%) Windows Server 2008
10 13 (23.21%) Windows Server
11 11 (19.64%) Oracle Database
11 11 (19.64%) Coaching
11 11 (19.64%) Analytical Skills
11 11 (19.64%) IVR
11 11 (19.64%) Genesys
11 11 (19.64%) CTI
11 11 (19.64%) VXML
11 11 (19.64%) Oracle
11 11 (19.64%) Linux
11 11 (19.64%) VoIP
12 9 (16.07%) ITIL Certification
12 9 (16.07%) Problem Management
13 8 (14.29%) Degree
13 8 (14.29%) Eclipse
14 7 (12.50%) CRM
14 7 (12.50%) Microsoft
14 7 (12.50%) Project Management

Service Management
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.93%) SharePoint
2 2 (3.57%) IIS
3 1 (1.79%) Skype for Business
Applications
1 6 (10.71%) MS Excel
2 4 (7.14%) MS Office
3 3 (5.36%) MS PowerPoint
4 2 (3.57%) InfoPath
Business Applications
1 3 (5.36%) Remedy ITSM
Communications & Networking
1 11 (19.64%) CTI
1 11 (19.64%) VoIP
2 2 (3.57%) Telepresence
3 1 (1.79%) ADSL
3 1 (1.79%) Ethernet
3 1 (1.79%) Firewall
3 1 (1.79%) WAN
Database & Business Intelligence
1 11 (19.64%) Oracle Database
2 2 (3.57%) SQL Server
Development Applications
1 8 (14.29%) Eclipse
General
1 14 (25.00%) Finance
2 4 (7.14%) Banking
2 4 (7.14%) Investment Banking
2 4 (7.14%) Telecoms
3 3 (5.36%) Retail
4 1 (1.79%) Local Government
Job Titles
1 11 (19.64%) Genesys Specialist
1 11 (19.64%) Support Specialist
2 9 (16.07%) Analyst
2 9 (16.07%) Team Leader
3 6 (10.71%) Service Manager
3 6 (10.71%) Support Team Leader
4 4 (7.14%) Change Analyst
4 4 (7.14%) Change Control Analyst
4 4 (7.14%) Computer Operator
4 4 (7.14%) ITIL Manager
4 4 (7.14%) ITIL Service Manager
4 4 (7.14%) Senior Manager
4 4 (7.14%) Senior Service Manager
4 4 (7.14%) Service Analyst
4 4 (7.14%) Service Desk Analyst
5 3 (5.36%) Applications Support
5 3 (5.36%) IT Analyst
5 3 (5.36%) Software Team Leader
5 3 (5.36%) Technical Specialist
6 2 (3.57%) Help Desk Team Lead
Libraries, Frameworks & Software Standards
1 11 (19.64%) VXML
2 5 (8.93%) .NET
2 5 (8.93%) ASP.NET
2 5 (8.93%) XML
3 3 (5.36%) HTML
4 2 (3.57%) REST
4 2 (3.57%) SOAP
4 2 (3.57%) WCF
4 2 (3.57%) Web Services
Miscellaneous
1 11 (19.64%) Analytical Skills
1 11 (19.64%) IVR
2 5 (8.93%) Data Centre
3 4 (7.14%) AS400
3 4 (7.14%) Computer Science
3 4 (7.14%) IBM Mainframe
3 4 (7.14%) Mainframe
3 4 (7.14%) Statistics
4 3 (5.36%) CMDB
5 2 (3.57%) iPhone
5 2 (3.57%) Video Conferencing
6 1 (1.79%) Management Information System
6 1 (1.79%) SCADA
6 1 (1.79%) Virtual Team
Operating Systems
1 22 (39.29%) Windows
2 15 (26.79%) Unix
3 13 (23.21%) Windows Server
3 13 (23.21%) Windows Server 2008
4 11 (19.64%) Linux
5 4 (7.14%) Windows XP
6 2 (3.57%) Windows 7
6 2 (3.57%) Windows Phone
6 2 (3.57%) Windows Server 2003
Processes & Methodologies
1 39 (69.64%) ITIL
2 25 (44.64%) Continuous Improvement
2 25 (44.64%) Service Delivery
3 23 (41.07%) Change Management
4 18 (32.14%) ITIL V3
5 16 (28.57%) ITSM
6 14 (25.00%) Trend Analysis
7 11 (19.64%) Coaching
8 9 (16.07%) Problem Management
9 7 (12.50%) Business Continuity
9 7 (12.50%) CRM
9 7 (12.50%) Project Management
10 6 (10.71%) Change Control
11 5 (8.93%) Incident Management
11 5 (8.93%) Root Cause Analysis
12 4 (7.14%) Release Management
12 4 (7.14%) Software Engineering
12 4 (7.14%) Stakeholder Engagement
12 4 (7.14%) Supplier Management
12 4 (7.14%) Validation
Programming Languages
1 6 (10.71%) SQL
2 5 (8.93%) C#
3 4 (7.14%) C
4 3 (5.36%) JavaScript
5 2 (3.57%) PowerShell
5 2 (3.57%) T-SQL
5 2 (3.57%) VB.NET
Qualifications
1 9 (16.07%) ITIL Certification
2 8 (14.29%) Degree
3 2 (3.57%) ITIL Foundation Certificate
4 1 (1.79%) CCNA
4 1 (1.79%) Cisco Certification
4 1 (1.79%) HND
Quality Assurance & Compliance
1 21 (37.50%) SLA
2 4 (7.14%) QA
System Software
1 4 (7.14%) Active Directory
Systems Management
1 1 (1.79%) SCCM
Vendors
1 11 (19.64%) Genesys
1 11 (19.64%) Oracle
2 7 (12.50%) Microsoft
3 4 (7.14%) IBM
3 4 (7.14%) Remedy
4 3 (5.36%) BMC
4 3 (5.36%) Cisco
5 2 (3.57%) iManage
6 1 (1.79%) Fortinet
6 1 (1.79%) SolarWinds
6 1 (1.79%) Sun
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £37000 - £44000 per annum + Benefits, Bonus
Posted: Yesterday