The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 94 75 96
Rank change year-on-year
-19 +21
Permanent jobs citing Service Management 14 22 10
As % of all permanent IT jobs located in Glasgow 1.03% 2.03% 0.84%
As % of the Processes & Methodologies category 1.13% 2.27% 1.00%
Number of salaries quoted 12 14 7
Average salary £49,000 £44,500 £55,000
Average salary % change year-on-year
+10.11% -19.09%
90% offered a salary of more than £30,600 £40,500 £43,100
10% offered a salary of more than £59,500 £53,500 £58,400
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1235 970 1004
As % of all permanent IT jobs located in Glasgow 90.48% 89.32% 84.30%
Number of salaries quoted 756 636 634
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £32,500 £32,500 £34,000
10% offered a salary of more than £60,000 £63,500 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 8 February 2016.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 8 February 2016, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 34 (79.07%) ITIL
2 18 (41.86%) Problem Management
3 17 (39.53%) Finance
4 16 (37.21%) Microsoft
5 12 (27.91%) ITSM
6 11 (25.58%) Windows
6 11 (25.58%) Oracle
6 11 (25.58%) SQL Server
7 8 (18.60%) Solaris
7 8 (18.60%) Linux
7 8 (18.60%) MS Excel
7 8 (18.60%) Windows Server
8 7 (16.28%) Oracle Database
8 7 (16.28%) Windows Server 2008
8 7 (16.28%) AIX
8 7 (16.28%) Project Management
8 7 (16.28%) VMware
8 7 (16.28%) Telecoms
9 6 (13.95%) Oracle RMAN
9 6 (13.95%) Intel Security
9 6 (13.95%) IIS
9 6 (13.95%) Oracle9i Database
9 6 (13.95%) Active Directory
9 6 (13.95%) VMware Infrastructure
9 6 (13.95%) SCCM
10 5 (11.63%) Banking
10 5 (11.63%) Degree
10 5 (11.63%) McAfee ePO
10 5 (11.63%) Cloud Computing
10 5 (11.63%) Data Centre

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 8 February 2016, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.95%) IIS
2 5 (11.63%) SharePoint
3 2 (4.65%) MTS
3 2 (4.65%) WebSphere
4 1 (2.33%) Adobe Experience Manager
4 1 (2.33%) Alfresco
4 1 (2.33%) CMS
4 1 (2.33%) IBM Connections
4 1 (2.33%) JBoss
4 1 (2.33%) Liferay
4 1 (2.33%) MS Exchange
4 1 (2.33%) Quickr
Applications
1 8 (18.60%) MS Excel
2 4 (9.30%) MS Office
3 2 (4.65%) InfoPath
3 2 (4.65%) MS PowerPoint
4 1 (2.33%) MS Project
Cloud Services
1 5 (11.63%) Cloud Computing
2 1 (2.33%) Office 365
Communications & Networking
1 4 (9.30%) Internet
1 4 (9.30%) SAN
2 2 (4.65%) DHCP
2 2 (4.65%) DNS
2 2 (4.65%) Firewall
2 2 (4.65%) Intrusion Detection
2 2 (4.65%) IPv4
3 1 (2.33%) CTI
3 1 (2.33%) LAN
3 1 (2.33%) NAS
3 1 (2.33%) WAN
Database & Business Intelligence
1 11 (25.58%) SQL Server
2 7 (16.28%) Oracle Database
3 6 (13.95%) Oracle9i Database
4 4 (9.30%) Oracle Database 10g
4 4 (9.30%) Oracle Database 11g
5 2 (4.65%) Oracle Database 12c
6 1 (2.33%) Data Warehouse
6 1 (2.33%) RDBMS
6 1 (2.33%) Relational Database
6 1 (2.33%) SQL Server 2005
6 1 (2.33%) SQL Server 2008
Development Applications
1 2 (4.65%) ERwin
General
1 17 (39.53%) Finance
2 7 (16.28%) Telecoms
3 5 (11.63%) Banking
4 1 (2.33%) Billing
Job Titles
1 10 (23.26%) Consultant
2 7 (16.28%) DBA
2 7 (16.28%) Technical Consultant
3 5 (11.63%) Oracle DBA
4 4 (9.30%) Architect
4 4 (9.30%) Service Manager
4 4 (9.30%) Windows Consultant
4 4 (9.30%) Windows Technical Consultant
5 3 (6.98%) Delivery Manager
5 3 (6.98%) Infrastructure Architect
5 3 (6.98%) Senior Technician
5 3 (6.98%) Services Delivery Manager
6 2 (4.65%) Administrator
6 2 (4.65%) Analyst
6 2 (4.65%) Information Manager
6 2 (4.65%) Information Security Manager
6 2 (4.65%) Procurement Specialist
6 2 (4.65%) Senior Data Warehouse Specialist
6 2 (4.65%) Team Leader
6 2 (4.65%) Technical Specialist
Libraries, Frameworks & Software Standards
1 4 (9.30%) HTML
2 3 (6.98%) .NET
2 3 (6.98%) ASP.NET
2 3 (6.98%) EJB
2 3 (6.98%) JSP
2 3 (6.98%) XML
3 2 (4.65%) JavaBeans
3 2 (4.65%) REST
3 2 (4.65%) SOAP
3 2 (4.65%) WCF
3 2 (4.65%) Web Services
4 1 (2.33%) CSS
4 1 (2.33%) Dojo
4 1 (2.33%) EJB 3.0
4 1 (2.33%) Java EE
4 1 (2.33%) JMS
4 1 (2.33%) jQuery
4 1 (2.33%) Oracle GoldenGate
4 1 (2.33%) Servlets
Miscellaneous
1 5 (11.63%) Data Centre
2 4 (9.30%) Management Information System
3 3 (6.98%) Analytical Skills
4 2 (4.65%) Computer Science
4 2 (4.65%) Pricing Data
5 1 (2.33%) Clustering
5 1 (2.33%) Mainframe
5 1 (2.33%) Replication
Operating Systems
1 11 (25.58%) Windows
2 8 (18.60%) Linux
2 8 (18.60%) Solaris
2 8 (18.60%) Windows Server
3 7 (16.28%) AIX
3 7 (16.28%) Windows Server 2008
4 3 (6.98%) Windows Server 2003
5 2 (4.65%) Unix
5 2 (4.65%) Windows XP
6 1 (2.33%) Red Hat Enterprise Linux
6 1 (2.33%) SUSE
Processes & Methodologies
1 34 (79.07%) ITIL
2 18 (41.86%) Problem Management
3 12 (27.91%) ITSM
4 7 (16.28%) Project Management
5 4 (9.30%) Change Management
5 4 (9.30%) Service Delivery
6 3 (6.98%) Agile Software Development
6 3 (6.98%) Change Control
6 3 (6.98%) Continuous Improvement
6 3 (6.98%) ITIL V3
6 3 (6.98%) Mentoring
6 3 (6.98%) Process Management
6 3 (6.98%) TOGAF
7 2 (4.65%) DevOps
7 2 (4.65%) Identity Access Management
7 2 (4.65%) Information Management
7 2 (4.65%) Kalman Filter
7 2 (4.65%) People Management
7 2 (4.65%) Root Cause Analysis
7 2 (4.65%) Waterfall
Programming Languages
1 4 (9.30%) JavaScript
1 4 (9.30%) SQL
2 3 (6.98%) C#
2 3 (6.98%) Java
2 3 (6.98%) PowerShell
3 2 (4.65%) T-SQL
3 2 (4.65%) VB.NET
4 1 (2.33%) Perl
4 1 (2.33%) Python
4 1 (2.33%) Ruby
4 1 (2.33%) Shell Script
4 1 (2.33%) VBScript
Qualifications
1 5 (11.63%) Degree
2 4 (9.30%) MCP
2 4 (9.30%) MCSA
2 4 (9.30%) MCSE
2 4 (9.30%) Microsoft Certification
3 2 (4.65%) CEH
3 2 (4.65%) CISA
3 2 (4.65%) CISM
3 2 (4.65%) CISSP
3 2 (4.65%) ITIL Foundation Certificate
3 2 (4.65%) SSCP
4 1 (2.33%) HND
4 1 (2.33%) ISTQB
Quality Assurance & Compliance
1 5 (11.63%) SLA
2 2 (4.65%) ISO/IEC 27001
3 1 (2.33%) QA
System Software
1 6 (13.95%) Active Directory
1 6 (13.95%) VMware Infrastructure
2 4 (9.30%) XenApp
2 4 (9.30%) XenDesktop
3 2 (4.65%) Hyper-V
4 1 (2.33%) Terminal Server
4 1 (2.33%) Veritas Cluster Server
4 1 (2.33%) vSphere
Systems Management
1 6 (13.95%) Oracle RMAN
1 6 (13.95%) SCCM
2 5 (11.63%) McAfee ePO
3 2 (4.65%) SCOM
3 2 (4.65%) WSUS
4 1 (2.33%) Data Guard
4 1 (2.33%) EMC TimeFinder
4 1 (2.33%) Oracle Flashback
4 1 (2.33%) Puppet
Vendors
1 16 (37.21%) Microsoft
2 11 (25.58%) Oracle
3 7 (16.28%) VMware
4 6 (13.95%) Intel Security
5 5 (11.63%) Citrix
6 2 (4.65%) Adobe
6 2 (4.65%) Compaq
6 2 (4.65%) EMC
6 2 (4.65%) HP
6 2 (4.65%) IBM
7 1 (2.33%) Apple
7 1 (2.33%) Dell
7 1 (2.33%) OpenText
7 1 (2.33%) Red Hat
7 1 (2.33%) Remedy
7 1 (2.33%) Sitecore
7 1 (2.33%) SolarWinds
7 1 (2.33%) Sun
7 1 (2.33%) Symantec
7 1 (2.33%) Veritas