The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 68 87 63
Rank change year-on-year
+19 -24
Permanent jobs citing Service Management 22 15 24
As % of all permanent IT jobs located in Glasgow 2.14% 1.31% 2.58%
As % of the Processes & Methodologies category 2.43% 1.58% 3.31%
Number of salaries quoted 13 10 19
Average salary £44,000 £48,750 £41,000
Average salary % change year-on-year
-9.74% +18.90%
90% offered a salary of more than £36,100 £38,600 £35,500
10% offered a salary of more than £53,800 £55,850 £60,000
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
907 948 724
As % of all permanent IT jobs located in Glasgow 88.32% 82.51% 77.77%
Number of salaries quoted 595 573 509
Average salary £40,500 £42,500 £40,000
Average salary % change year-on-year
-4.70% +6.25%
90% offered a salary of more than £32,500 £30,000 £28,500
10% offered a salary of more than £70,000 £60,000 £61,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 24 December 2014.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 24 December 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 28 (63.64%) ITIL
2 13 (29.55%) Stakeholder Management
3 12 (27.27%) Microsoft
3 12 (27.27%) Finance
4 10 (22.73%) Service Delivery
5 9 (20.45%) SLA
5 9 (20.45%) Degree
6 8 (18.18%) Windows
6 8 (18.18%) Microsoft Certification
6 8 (18.18%) Problem Management
6 8 (18.18%) Continuous Improvement
7 7 (15.91%) MCSE
7 7 (15.91%) DHCP
7 7 (15.91%) DNS
7 7 (15.91%) Windows Server 2003
7 7 (15.91%) Incident Management
8 6 (13.64%) Active Directory
8 6 (13.64%) Banking
8 6 (13.64%) SCCM
8 6 (13.64%) SCOM
8 6 (13.64%) Time Management
8 6 (13.64%) Windows Server 2008
9 5 (11.36%) VBScript
9 5 (11.36%) SQL Server
9 5 (11.36%) IIS
9 5 (11.36%) MCP
9 5 (11.36%) MCSA
9 5 (11.36%) MS Excel
9 5 (11.36%) IPv4
9 5 (11.36%) HP

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 24 December 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.36%) IIS
2 1 (2.27%) WorkSite
Applications
1 5 (11.36%) MS Excel
2 3 (6.82%) MS Office
3 1 (2.27%) MS PowerPoint
Business Applications
1 2 (4.55%) Dynamics NAV
Cloud Services
1 2 (4.55%) SaaS
Communications & Networking
1 7 (15.91%) DHCP
1 7 (15.91%) DNS
2 5 (11.36%) IPv4
2 5 (11.36%) SAN
3 3 (6.82%) WAN
4 2 (4.55%) Firewall
5 1 (2.27%) Wireless
5 1 (2.27%) Intrusion Detection
5 1 (2.27%) BIG-IP
5 1 (2.27%) Cisco ASA
5 1 (2.27%) MPLS
5 1 (2.27%) BGP
5 1 (2.27%) ADSL
5 1 (2.27%) LAN
Database & Business Intelligence
1 5 (11.36%) SQL Server
1 5 (11.36%) SQL Server 2005
1 5 (11.36%) SQL Server 2008
2 2 (4.55%) Oracle Database
3 1 (2.27%) QlikView
General
1 12 (27.27%) Finance
2 6 (13.64%) Banking
3 4 (9.09%) Retail
3 4 (9.09%) Investment Banking
3 4 (9.09%) Retail Banking
3 4 (9.09%) Private Banking
3 4 (9.09%) Front Office
4 2 (4.55%) Manufacturing
5 1 (2.27%) Telecoms
5 1 (2.27%) Legal
Job Titles
1 8 (18.18%) Service Manager
2 7 (15.91%) Analyst
3 4 (9.09%) Consultant
3 4 (9.09%) Services Delivery Manager
3 4 (9.09%) Team Leader
3 4 (9.09%) Delivery Manager
4 3 (6.82%) Technical Specialist
4 3 (6.82%) Incident Manager
4 3 (6.82%) Service Desk Analyst
4 3 (6.82%) Service Analyst
4 3 (6.82%) Senior Analyst
4 3 (6.82%) Incident Analyst
4 3 (6.82%) Senior Incident Analyst
4 3 (6.82%) Major Incident Analyst
5 2 (4.55%) ITIL Service Manager
5 2 (4.55%) Dynamics NAV Consultant
5 2 (4.55%) Project Manager
5 2 (4.55%) Technical Consultant
5 2 (4.55%) Applications Support
5 2 (4.55%) Infrastructure Project Manager
Libraries, Frameworks & Software Standards
1 3 (6.82%) Middleware
Miscellaneous
1 4 (9.09%) GIS
2 3 (6.82%) Analytical Skills
3 2 (4.55%) Computer Science
4 1 (2.27%) CMDB
4 1 (2.27%) Client/Server
4 1 (2.27%) Blackberry
Operating Systems
1 8 (18.18%) Windows
2 7 (15.91%) Windows Server 2003
3 6 (13.64%) Windows Server 2008
4 2 (4.55%) Windows 7
4 2 (4.55%) Windows XP
5 1 (2.27%) Linux
5 1 (2.27%) Windows Server 2012
Processes & Methodologies
1 28 (63.64%) ITIL
2 13 (29.55%) Stakeholder Management
3 10 (22.73%) Service Delivery
4 8 (18.18%) Problem Management
4 8 (18.18%) Continuous Improvement
5 7 (15.91%) Incident Management
6 6 (13.64%) Time Management
7 5 (11.36%) Change Management
7 5 (11.36%) ITSM
8 4 (9.09%) Project Management
8 4 (9.09%) Wealth Management
8 4 (9.09%) Investment Management
8 4 (9.09%) Use Case
9 3 (6.82%) Enterprise Architecture
9 3 (6.82%) SOA
9 3 (6.82%) CRM
10 2 (4.55%) Business Intelligence
10 2 (4.55%) Configuration Management
10 2 (4.55%) Risk Management
10 2 (4.55%) Disaster Recovery
Programming Languages
1 5 (11.36%) VBScript
1 5 (11.36%) PowerShell
2 2 (4.55%) SQL
3 1 (2.27%) Java
3 1 (2.27%) Perl
Qualifications
1 9 (20.45%) Degree
2 8 (18.18%) Microsoft Certification
3 7 (15.91%) MCSE
4 5 (11.36%) MCSA
4 5 (11.36%) MCP
5 4 (9.09%) ITIL Certification
6 3 (6.82%) CCNA
6 3 (6.82%) Cisco Certification
7 1 (2.27%) CCNP
7 1 (2.27%) MOS
7 1 (2.27%) MCDST
7 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (20.45%) SLA
2 5 (11.36%) QA
System Software
1 6 (13.64%) Active Directory
2 5 (11.36%) VMware Infrastructure
2 5 (11.36%) Hyper-V
2 5 (11.36%) XenApp
2 5 (11.36%) XenDesktop
Systems Management
1 6 (13.64%) SCCM
1 6 (13.64%) SCOM
2 1 (2.27%) McAfee ePO
2 1 (2.27%) Business Desktop Deployment
Vendors
1 12 (27.27%) Microsoft
2 5 (11.36%) HP
2 5 (11.36%) Compaq
2 5 (11.36%) Citrix
2 5 (11.36%) VMware
3 3 (6.82%) Cisco
4 2 (4.55%) Oracle
5 1 (2.27%) Fortinet
5 1 (2.27%) F5
5 1 (2.27%) Avaya
5 1 (2.27%) Salesforce.com
5 1 (2.27%) McAfee
Glasgow
Capita - ITIN
Salary: £45000 per annum + Benefits
Posted: 18 days ago