The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 31 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Service Management
Rank 90 87 76
Rank change year-on-year
-3 -11
Permanent jobs citing Service Management 27 13 32
As % of all permanent IT jobs located in Glasgow 2.11% 1.11% 2.38%
As % of the Processes & Methodologies category 2.28% 1.22% 2.70%
Number of salaries quoted 16 10 19
Median salary £23,625 £41,000 £38,000
Median salary % change year-on-year
-42.37% +7.89%
90% offered a salary of more than £20,000 £24,250 £25,400
10% offered a salary of more than £46,750 £55,000 £63,000
UK excluding London median salary £42,000 £45,000 £45,250
% change year-on-year
-6.66% -0.55%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1184 1065 1184
As % of all permanent IT jobs located in Glasgow 92.43% 90.72% 88.16%
Number of salaries quoted 654 704 773
Median salary £45,000 £42,500 £42,500
Median salary % change year-on-year
+5.88% -
90% offered a salary of more than £32,500 £32,500 £30,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Glasgow

The demand trend of job ads across the Glasgow region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 31 May 2016.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 31 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Service Management.

1 29 (72.50%) ITIL
2 17 (42.50%) ITSM
3 14 (35.00%) Continuous Improvement
4 13 (32.50%) Change Management
4 13 (32.50%) SLA
5 12 (30.00%) Windows
5 12 (30.00%) Finance
5 12 (30.00%) ITIL V3
6 10 (25.00%) Problem Management
6 10 (25.00%) Project Management
7 9 (22.50%) SQL
7 9 (22.50%) Service Delivery
8 8 (20.00%) Change Control
9 7 (17.50%) Windows Server
9 7 (17.50%) Degree
9 7 (17.50%) Windows Server 2008
9 7 (17.50%) Trend Analysis
9 7 (17.50%) Business Continuity
9 7 (17.50%) C#
9 7 (17.50%) .NET
9 7 (17.50%) Unix
9 7 (17.50%) ASP.NET
9 7 (17.50%) XML
9 7 (17.50%) Microsoft
9 7 (17.50%) SharePoint
10 5 (12.50%) Windows XP
10 5 (12.50%) MS Excel
10 5 (12.50%) CRM
10 5 (12.50%) Active Directory
10 5 (12.50%) MS Office

Service Management
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.50%) SharePoint
2 4 (10.00%) IIS
3 1 (2.50%) Skype for Business
Applications
1 5 (12.50%) MS Excel
1 5 (12.50%) MS Office
2 4 (10.00%) InfoPath
2 4 (10.00%) MS PowerPoint
3 1 (2.50%) MS Project
Cloud Services
1 2 (5.00%) Cloud Computing
Communications & Networking
1 3 (7.50%) CTI
1 3 (7.50%) VoIP
Database & Business Intelligence
1 4 (10.00%) SQL Server
2 3 (7.50%) Oracle Database
General
1 12 (30.00%) Finance
2 4 (10.00%) Banking
2 4 (10.00%) Investment Banking
3 3 (7.50%) Retail
Job Titles
1 9 (22.50%) Team Leader
2 6 (15.00%) Support Team Leader
3 5 (12.50%) Analyst
4 4 (10.00%) Change Analyst
4 4 (10.00%) Change Control Analyst
4 4 (10.00%) Computer Operator
4 4 (10.00%) Consultant
4 4 (10.00%) Service Manager
5 3 (7.50%) Applications Support
5 3 (7.50%) Genesys Specialist
5 3 (7.50%) Software Team Leader
5 3 (7.50%) Support Specialist
5 3 (7.50%) Technical Specialist
6 2 (5.00%) 1st Line Support
6 2 (5.00%) Application Support Team Leader
6 2 (5.00%) Help Desk Support
6 2 (5.00%) Help Desk Team Lead
6 2 (5.00%) ITIL Manager
6 2 (5.00%) ITIL Service Manager
7 1 (2.50%) Unix Computer Operator
Libraries, Frameworks & Software Standards
1 7 (17.50%) .NET
1 7 (17.50%) ASP.NET
1 7 (17.50%) XML
2 4 (10.00%) REST
2 4 (10.00%) SOAP
2 4 (10.00%) WCF
2 4 (10.00%) Web Services
3 3 (7.50%) HTML
3 3 (7.50%) VXML
Miscellaneous
1 4 (10.00%) AS400
1 4 (10.00%) Computer Science
1 4 (10.00%) Data Centre
1 4 (10.00%) IBM Mainframe
1 4 (10.00%) Mainframe
1 4 (10.00%) Statistics
2 3 (7.50%) Analytical Skills
2 3 (7.50%) IVR
Operating Systems
1 12 (30.00%) Windows
2 7 (17.50%) Unix
2 7 (17.50%) Windows Server
2 7 (17.50%) Windows Server 2008
3 5 (12.50%) Windows XP
4 3 (7.50%) Linux
5 1 (2.50%) Windows 7
5 1 (2.50%) Windows Server 2003
Processes & Methodologies
1 29 (72.50%) ITIL
2 17 (42.50%) ITSM
3 14 (35.00%) Continuous Improvement
4 13 (32.50%) Change Management
5 12 (30.00%) ITIL V3
6 10 (25.00%) Problem Management
6 10 (25.00%) Project Management
7 9 (22.50%) Service Delivery
8 8 (20.00%) Change Control
9 7 (17.50%) Business Continuity
9 7 (17.50%) Trend Analysis
10 5 (12.50%) CRM
11 4 (10.00%) API Integration
11 4 (10.00%) Facilities Management
11 4 (10.00%) Mentoring
11 4 (10.00%) PRINCE2
11 4 (10.00%) Release Management
11 4 (10.00%) Root Cause Analysis
11 4 (10.00%) Software Engineering
11 4 (10.00%) Validation
Programming Languages
1 9 (22.50%) SQL
2 7 (17.50%) C#
3 4 (10.00%) PowerShell
3 4 (10.00%) T-SQL
3 4 (10.00%) VB.NET
4 3 (7.50%) JavaScript
Qualifications
1 7 (17.50%) Degree
2 4 (10.00%) ITIL Foundation Certificate
3 1 (2.50%) HND
Quality Assurance & Compliance
1 13 (32.50%) SLA
2 4 (10.00%) QA
System Software
1 5 (12.50%) Active Directory
Vendors
1 7 (17.50%) Microsoft
2 4 (10.00%) IBM
3 3 (7.50%) Genesys
3 3 (7.50%) Oracle
4 1 (2.50%) iManage
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £36000 - £47000 per annum + Benefits, Bonus
Posted: 4 days ago
Glasgow
Capita Internal Resourcing
Posted: 12 days ago