The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 26 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 70 70 89
Rank change year-on-year
0 +19
Permanent jobs citing Service Management 21 36 23
As % of all permanent IT jobs located in Glasgow 2.00% 2.78% 1.76%
As % of the Processes & Methodologies category 2.20% 3.04% 1.94%
Number of salaries quoted 4 29 12
Median salary £40,000 £42,500 £42,000
Median salary % change year-on-year
-5.88% +1.19%
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
953 1185 1185
As % of all permanent IT jobs located in Glasgow 90.85% 91.44% 90.60%
Number of salaries quoted 503 761 689
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £30,000 £32,500 £30,000
10% offered a salary of more than £55,000 £60,000 £62,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Glasgow

The demand trend of job ads across the Glasgow region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 26 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Glasgow region with a requirement for Service Management.

1 39 (72.22%) ITIL
2 26 (48.15%) Service Delivery
3 23 (42.59%) Change Management
4 21 (38.89%) Continuous Improvement
5 20 (37.04%) SLA
6 19 (35.19%) Windows
7 18 (33.33%) ITIL V3
8 14 (25.93%) Trend Analysis
9 13 (24.07%) Unix
9 13 (24.07%) ITSM
9 13 (24.07%) Finance
10 12 (22.22%) Analytical Skills
11 11 (20.37%) Oracle Database
11 11 (20.37%) Coaching
11 11 (20.37%) Windows Server
11 11 (20.37%) CTI
11 11 (20.37%) VXML
11 11 (20.37%) Linux
11 11 (20.37%) Oracle
11 11 (20.37%) Genesys
11 11 (20.37%) VoIP
11 11 (20.37%) Windows Server 2008
11 11 (20.37%) IVR
11 11 (20.37%) Degree
12 9 (16.67%) ITIL Certification
13 8 (14.81%) Eclipse
13 8 (14.81%) CRM
14 7 (12.96%) MS Excel
14 7 (12.96%) Project Management
14 7 (12.96%) Problem Management

Service Management
Top Related IT Skills in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.85%) IBM Notes
1 1 (1.85%) SharePoint
1 1 (1.85%) Skype for Business
Applications
1 7 (12.96%) MS Excel
2 3 (5.56%) MS PowerPoint
3 2 (3.70%) MS Office
4 1 (1.85%) Siemens NX
4 1 (1.85%) SOLIDWORKS
Business Applications
1 3 (5.56%) Remedy ITSM
2 1 (1.85%) Teamcenter
Cloud Services
1 1 (1.85%) Cloud Computing
1 1 (1.85%) Microsoft Azure
1 1 (1.85%) Office 365
Communications & Networking
1 11 (20.37%) CTI
1 11 (20.37%) VoIP
2 2 (3.70%) Telepresence
3 1 (1.85%) ADSL
3 1 (1.85%) Ethernet
3 1 (1.85%) Firewall
3 1 (1.85%) WAN
Database & Business Intelligence
1 11 (20.37%) Oracle Database
Development Applications
1 8 (14.81%) Eclipse
General
1 13 (24.07%) Finance
2 4 (7.41%) Banking
2 4 (7.41%) Investment Banking
2 4 (7.41%) Telecoms
3 3 (5.56%) Retail
4 1 (1.85%) Local Government
4 1 (1.85%) Manufacturing
Job Titles
1 11 (20.37%) Genesys Specialist
1 11 (20.37%) Support Specialist
2 9 (16.67%) Analyst
3 7 (12.96%) Service Manager
3 7 (12.96%) Team Leader
4 5 (9.26%) ITIL Manager
4 5 (9.26%) ITIL Service Manager
5 4 (7.41%) Change Analyst
5 4 (7.41%) Change Control Analyst
5 4 (7.41%) Senior Manager
5 4 (7.41%) Senior Service Manager
5 4 (7.41%) Service Analyst
5 4 (7.41%) Service Desk Analyst
5 4 (7.41%) Support Team Leader
6 3 (5.56%) IT Analyst
6 3 (5.56%) IT Manager
6 3 (5.56%) Technical Specialist
7 2 (3.70%) Help Desk Team Lead
7 2 (3.70%) ITSM Specialist
7 2 (3.70%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 11 (20.37%) VXML
2 1 (1.85%) .NET
2 1 (1.85%) ASP.NET
2 1 (1.85%) HTML
2 1 (1.85%) XML
Miscellaneous
1 12 (22.22%) Analytical Skills
2 11 (20.37%) IVR
3 5 (9.26%) Computer Science
4 4 (7.41%) Statistics
5 3 (5.56%) CMDB
5 3 (5.56%) Data Centre
5 3 (5.56%) Virtual Team
6 2 (3.70%) AS400
6 2 (3.70%) IBM Mainframe
6 2 (3.70%) iPhone
6 2 (3.70%) Mainframe
6 2 (3.70%) Management Information System
6 2 (3.70%) SCADA
6 2 (3.70%) Video Conferencing
7 1 (1.85%) Hybrid Cloud
Operating Systems
1 19 (35.19%) Windows
2 13 (24.07%) Unix
3 11 (20.37%) Linux
3 11 (20.37%) Windows Server
3 11 (20.37%) Windows Server 2008
4 2 (3.70%) Windows 7
4 2 (3.70%) Windows Phone
4 2 (3.70%) Windows Server 2003
4 2 (3.70%) Windows XP
5 1 (1.85%) Windows 10
Processes & Methodologies
1 39 (72.22%) ITIL
2 26 (48.15%) Service Delivery
3 23 (42.59%) Change Management
4 21 (38.89%) Continuous Improvement
5 18 (33.33%) ITIL V3
6 14 (25.93%) Trend Analysis
7 13 (24.07%) ITSM
8 11 (20.37%) Coaching
9 8 (14.81%) CRM
10 7 (12.96%) Problem Management
10 7 (12.96%) Project Management
11 5 (9.26%) Business Continuity
11 5 (9.26%) Incident Management
12 4 (7.41%) Change Control
12 4 (7.41%) PRINCE2
12 4 (7.41%) Release Management
12 4 (7.41%) Software Engineering
12 4 (7.41%) Stakeholder Engagement
12 4 (7.41%) Supplier Management
12 4 (7.41%) Validation
Programming Languages
1 4 (7.41%) C
1 4 (7.41%) SQL
2 1 (1.85%) C#
2 1 (1.85%) JavaScript
Qualifications
1 11 (20.37%) Degree
2 9 (16.67%) ITIL Certification
3 1 (1.85%) CCNA
3 1 (1.85%) Cisco Certification
3 1 (1.85%) HND
Quality Assurance & Compliance
1 20 (37.04%) SLA
2 4 (7.41%) QA
System Software
1 3 (5.56%) Active Directory
Systems Management
1 2 (3.70%) SCCM
Vendors
1 11 (20.37%) Genesys
1 11 (20.37%) Oracle
2 6 (11.11%) Microsoft
3 4 (7.41%) Remedy
4 3 (5.56%) BMC
4 3 (5.56%) Cisco
5 2 (3.70%) IBM
5 2 (3.70%) iManage
5 2 (3.70%) Sun
6 1 (1.85%) Fortinet
6 1 (1.85%) Intel Security
6 1 (1.85%) Lotus
6 1 (1.85%) SAP
6 1 (1.85%) SolarWinds
Glasgow
Recruitment Genius Ltd
Salary: £23000 - £28000 per annum
Posted: 14 days ago