The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 81 75 57
Rank change year-on-year
-6 -18
Permanent jobs citing Service Management 21 21 23
As % of all permanent IT jobs located in Glasgow 1.63% 1.92% 2.51%
As % of the Processes & Methodologies category 1.89% 2.28% 3.30%
Number of salaries quoted 10 14 11
Average salary £47,500 £42,750 £40,000
Average salary % change year-on-year
+11.11% +6.87%
90% offered a salary of more than £25,950 £31,250 £35,500
10% offered a salary of more than £68,250 £49,950 £70,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1110 922 696
As % of all permanent IT jobs located in Glasgow 86.11% 84.28% 75.90%
Number of salaries quoted 644 583 445
Average salary £40,000 £42,500 £39,500
Average salary % change year-on-year
-5.88% +7.59%
90% offered a salary of more than £30,000 £31,500 £29,000
10% offered a salary of more than £61,500 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 30 September 2014.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 30 September 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 26 (55.32%) ITIL
2 18 (38.30%) Finance
3 14 (29.79%) Degree
4 11 (23.40%) Stakeholder Management
5 10 (21.28%) Microsoft
6 8 (17.02%) Manufacturing
6 8 (17.02%) ITIL Certification
6 8 (17.02%) Continuous Improvement
7 7 (14.89%) Project Management
7 7 (14.89%) Windows
7 7 (14.89%) MS Excel
8 6 (12.77%) Agile Software Development
8 6 (12.77%) Banking
8 6 (12.77%) PRINCE2
8 6 (12.77%) Business Intelligence
8 6 (12.77%) SLA
8 6 (12.77%) ITSM
8 6 (12.77%) Line Management
9 5 (10.64%) Service Delivery
9 5 (10.64%) SOA
9 5 (10.64%) Citrix
9 5 (10.64%) Retail
9 5 (10.64%) Investment Banking
9 5 (10.64%) Enterprise Architecture
9 5 (10.64%) Release Management
10 4 (8.51%) Wealth Management
10 4 (8.51%) Problem Management
10 4 (8.51%) Investment Management
10 4 (8.51%) Retail Banking
10 4 (8.51%) Private Banking

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 30 September 2014, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.13%) IIS
1 1 (2.13%) Apache
1 1 (2.13%) Oracle HTTP Server
1 1 (2.13%) WorkSite
Applications
1 7 (14.89%) MS Excel
2 2 (4.26%) MS Office
3 1 (2.13%) MS PowerPoint
Business Applications
1 3 (6.38%) Dynamics NAV
2 1 (2.13%) SAP Oil and Gas
Cloud Services
1 4 (8.51%) SaaS
2 3 (6.38%) PaaS
2 3 (6.38%) IaaS
Communications & Networking
1 3 (6.38%) Internet
2 1 (2.13%) Firewall
2 1 (2.13%) ADSL
2 1 (2.13%) HTTP
2 1 (2.13%) SAN
Database & Business Intelligence
1 4 (8.51%) SQL Server
2 2 (4.26%) Oracle Database
3 1 (2.13%) QlikView
General
1 18 (38.30%) Finance
2 8 (17.02%) Manufacturing
3 6 (12.77%) Banking
4 5 (10.64%) Retail
4 5 (10.64%) Investment Banking
5 4 (8.51%) Retail Banking
5 4 (8.51%) Private Banking
5 4 (8.51%) Front Office
6 1 (2.13%) Electronics
6 1 (2.13%) Telecoms
6 1 (2.13%) Legal
6 1 (2.13%) Billing
6 1 (2.13%) Marketing
Job Titles
1 8 (17.02%) Analyst
2 7 (14.89%) Service Manager
3 4 (8.51%) Team Leader
3 4 (8.51%) Release Manager
3 4 (8.51%) Consultant
3 4 (8.51%) Service Analyst
4 3 (6.38%) Senior Analyst
4 3 (6.38%) Service Desk Manager
4 3 (6.38%) Head of IT
4 3 (6.38%) Service Desk Analyst
4 3 (6.38%) Incident Analyst
4 3 (6.38%) Senior Incident Analyst
4 3 (6.38%) Dynamics NAV Consultant
4 3 (6.38%) Major Incident Analyst
4 3 (6.38%) Head of Architecture
5 2 (4.26%) ITIL Service Manager
5 2 (4.26%) Senior Architect
5 2 (4.26%) Head of Infrastructure
5 2 (4.26%) Change Control Manager
5 2 (4.26%) IT Services Manager
Libraries, Frameworks & Software Standards
1 2 (4.26%) Middleware
Miscellaneous
1 4 (8.51%) GIS
1 4 (8.51%) Analytical Skills
2 3 (6.38%) Computer Science
3 2 (4.26%) Blackberry
4 1 (2.13%) DTV
4 1 (2.13%) Mainframe
4 1 (2.13%) IBM Mainframe
4 1 (2.13%) Management Information System
4 1 (2.13%) AS400
4 1 (2.13%) Clustering
4 1 (2.13%) NHS
Operating Systems
1 7 (14.89%) Windows
2 2 (4.26%) UNIX
3 1 (2.13%) Linux
3 1 (2.13%) Windows XP
3 1 (2.13%) Windows Server 2003
3 1 (2.13%) Windows 7
Processes & Methodologies
1 26 (55.32%) ITIL
2 11 (23.40%) Stakeholder Management
3 8 (17.02%) Continuous Improvement
4 7 (14.89%) Project Management
5 6 (12.77%) PRINCE2
5 6 (12.77%) ITSM
5 6 (12.77%) Agile Software Development
5 6 (12.77%) Business Intelligence
5 6 (12.77%) Line Management
6 5 (10.64%) Enterprise Architecture
6 5 (10.64%) Release Management
6 5 (10.64%) SOA
6 5 (10.64%) Service Delivery
7 4 (8.51%) ERP
7 4 (8.51%) Investment Management
7 4 (8.51%) Wealth Management
7 4 (8.51%) Problem Management
7 4 (8.51%) Use Case
8 3 (6.38%) IT Governance
8 3 (6.38%) Incident Management
Programming Languages
1 2 (4.26%) SQL
2 1 (2.13%) Java
2 1 (2.13%) Perl
Qualifications
1 14 (29.79%) Degree
2 8 (17.02%) ITIL Certification
3 3 (6.38%) Microsoft Certification
4 2 (4.26%) MCSE
4 2 (4.26%) CCNA
4 2 (4.26%) Cisco Certification
5 1 (2.13%) MOS
5 1 (2.13%) MCDST
5 1 (2.13%) SC Cleared
5 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 6 (12.77%) SLA
2 3 (6.38%) QA
System Software
1 4 (8.51%) XenApp
2 1 (2.13%) Veritas Cluster Server
2 1 (2.13%) Active Directory
2 1 (2.13%) Firmware
2 1 (2.13%) VMware Infrastructure
Vendors
1 10 (21.28%) Microsoft
2 5 (10.64%) Citrix
3 3 (6.38%) Oracle
4 2 (4.26%) IBM
5 1 (2.13%) SAP
5 1 (2.13%) Cisco
5 1 (2.13%) HP
5 1 (2.13%) Dell
5 1 (2.13%) Veritas
5 1 (2.13%) Salesforce.com
5 1 (2.13%) VMware
5 1 (2.13%) ArcSight
5 1 (2.13%) LogLogic