The first table below looks at the demand for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Glasgow region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Management
Rank 79 67 66
Rank change year-on-year
-12 -1
Permanent jobs citing Service Management 16 7 18
As % of all permanent IT jobs located in Glasgow 1.366% 0.825% 1.848%
As % of the Processes & Methodologies category 1.900% 1.193% 2.320%
Number of salaries quoted 11 6 9
Average salary £42,000 £39,500 £39,000
Average salary % change year-on-year
+6.32% +1.28%
90% offered a salary of more than £37,000 £27,000 £34,500
10% offered a salary of more than £45,000 £44,000 £62,500
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
842 587 776
As % of all permanent IT jobs located in Glasgow 71.90% 69.22% 79.67%
Number of salaries quoted 496 438 590
Average salary £41,000 £38,000 £42,500
Average salary % change year-on-year
+7.89% -10.58%
90% offered a salary of more than £30,000 £26,500 £29,500
10% offered a salary of more than £55,000 £57,500 £55,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
Scotland

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Glasgow Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Glasgow Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 24 May 2013.

Glasgow Service Management Salary Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 29 (80.56%) ITIL
2 22 (61.11%) Finance
3 17 (47.22%) Windows
4 16 (44.44%) Microsoft
5 12 (33.33%) Problem Management
6 10 (27.78%) Linux
7 9 (25.00%) UNIX
8 8 (22.22%) VMware
8 8 (22.22%) Service Delivery
8 8 (22.22%) Change Management
8 8 (22.22%) SCCM
8 8 (22.22%) Windows 7
9 7 (19.44%) SQL
10 6 (16.67%) Java
10 6 (16.67%) SharePoint
10 6 (16.67%) McAfee
10 6 (16.67%) McAfee ePO
11 5 (13.89%) Microsoft Certification
11 5 (13.89%) IBM
11 5 (13.89%) PRINCE2
11 5 (13.89%) MCSE
11 5 (13.89%) MCSA
11 5 (13.89%) SQL Server
11 5 (13.89%) Supplier Management
11 5 (13.89%) Release Management
11 5 (13.89%) Security Cleared
11 5 (13.89%) Degree
12 4 (11.11%) Asset Management
12 4 (11.11%) Resource Management
12 4 (11.11%) QA

Service Management
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 4 (11.11%) .NET
2 1 (2.778%) OLE
2 1 (2.778%) Oracle Streams
2 1 (2.778%) Application Packaging
Application Platforms
1 6 (16.67%) SharePoint
2 4 (11.11%) SharePoint 2010
3 3 (8.333%) IIS
4 2 (5.556%) Exchange Server 2003
4 2 (5.556%) MS Exchange
4 2 (5.556%) Exchange Server 2010
Applications
1 4 (11.11%) MS Excel
2 3 (8.333%) MS Office
Business Applications
1 1 (2.778%) Remedy ITSM
Communications & Networking
1 2 (5.556%) DHCP
1 2 (5.556%) DNS
1 2 (5.556%) IPv4
2 1 (2.778%) Internet
Database & Business Intelligence
1 5 (13.89%) SQL Server
2 3 (8.333%) Oracle 10g
2 3 (8.333%) Oracle 9i
2 3 (8.333%) Oracle 11g
3 2 (5.556%) Oracle 8/8i
Development Applications
1 1 (2.778%) StarTeam
1 1 (2.778%) Oracle APEX
General
1 22 (61.11%) Finance
2 2 (5.556%) Banking
2 2 (5.556%) Investment Banking
Job Titles
1 7 (19.44%) Technical Specialist
1 7 (19.44%) Analyst
2 5 (13.89%) Configuration Manager
3 4 (11.11%) Team Leader
3 4 (11.11%) Release Analyst
4 3 (8.333%) DBA
4 3 (8.333%) Service Manager
5 2 (5.556%) Problem Management Analyst
5 2 (5.556%) Incident Analyst
5 2 (5.556%) SAP Manager
5 2 (5.556%) Support Team Leader
5 2 (5.556%) Problem Analyst
5 2 (5.556%) Administrator
6 1 (2.778%) Production Manager
6 1 (2.778%) SCCM Specialist
6 1 (2.778%) Senior Release Analyst
6 1 (2.778%) IT Support
6 1 (2.778%) Release Management Analyst
6 1 (2.778%) Desktop Support
6 1 (2.778%) Applications Support
Miscellaneous
1 3 (8.333%) Clustering
2 2 (5.556%) IBM Mainframe
2 2 (5.556%) Mainframe
2 2 (5.556%) Hedge funds
3 1 (2.778%) AS400
3 1 (2.778%) Replication
3 1 (2.778%) CMDB
Operating Systems
1 17 (47.22%) Windows
2 10 (27.78%) Linux
3 9 (25.00%) UNIX
4 8 (22.22%) Windows 7
5 4 (11.11%) Red Hat Enterprise Linux
5 4 (11.11%) AIX
5 4 (11.11%) Solaris
6 2 (5.556%) Windows Server 2008
6 2 (5.556%) Windows Server 2003
Processes & Methodologies
1 29 (80.56%) ITIL
2 12 (33.33%) Problem Management
3 8 (22.22%) Service Delivery
3 8 (22.22%) Change Management
4 5 (13.89%) PRINCE2
4 5 (13.89%) Supplier Management
4 5 (13.89%) Release Management
5 4 (11.11%) Asset Management
5 4 (11.11%) Resource Management
5 4 (11.11%) Project Management
5 4 (11.11%) Continuous Improvement
6 3 (8.333%) Configuration Management
6 3 (8.333%) Stakeholder Management
7 2 (5.556%) Investment Management
7 2 (5.556%) Business Continuity
7 2 (5.556%) Incident Management
7 2 (5.556%) Project Planning
7 2 (5.556%) Disaster Recovery
7 2 (5.556%) CMMI
7 2 (5.556%) Change Control
Programming Languages
1 7 (19.44%) SQL
2 6 (16.67%) Java
3 4 (11.11%) C#
3 4 (11.11%) C++
Qualifications
1 5 (13.89%) Microsoft Certification
1 5 (13.89%) MCSE
1 5 (13.89%) MCSA
1 5 (13.89%) Security Cleared
1 5 (13.89%) Degree
2 4 (11.11%) MCTS
2 4 (11.11%) ITIL Certification
3 1 (2.778%) CCEE
3 1 (2.778%) CCAA
3 1 (2.778%) PRINCE2 Certification
3 1 (2.778%) CCNA
3 1 (2.778%) ISEB
3 1 (2.778%) Citrix Certification
3 1 (2.778%) Cisco Certification
3 1 (2.778%) CCENT
3 1 (2.778%) SC Cleared
3 1 (2.778%) ISEB Practitioner
Quality Assurance & Compliance
1 4 (11.11%) QA
2 1 (2.778%) Sarbanes-Oxley
2 1 (2.778%) SLA
System Software
1 4 (11.11%) Microsoft App-V
1 4 (11.11%) Active Directory
2 2 (5.556%) Hyper-V
2 2 (5.556%) VMware Infrastructure
2 2 (5.556%) Oracle RMAN
3 1 (2.778%) VMware ESX
3 1 (2.778%) Veritas Cluster Server
Systems Management
1 8 (22.22%) SCCM
2 6 (16.67%) McAfee ePO
3 2 (5.556%) WSUS
3 2 (5.556%) SCOM
3 2 (5.556%) Red Hat Satellite
4 1 (2.778%) Data Guard
Vendors
1 16 (44.44%) Microsoft
2 8 (22.22%) VMware
3 6 (16.67%) McAfee
4 5 (13.89%) IBM
5 4 (11.11%) AppSense
5 4 (11.11%) Sybase
5 4 (11.11%) Red Hat
6 3 (8.333%) HP
6 3 (8.333%) Oracle
7 2 (5.556%) SAP
7 2 (5.556%) Sun
8 1 (2.778%) Symantec
8 1 (2.778%) Remedy
8 1 (2.778%) BMC
8 1 (2.778%) Veritas
8 1 (2.778%) Borland
8 1 (2.778%) Citrix
8 1 (2.778%) Cisco
Glasgow, Lanarkshire
The successful candidate will support business IT applications via a service desk function providing a central point of contact between users and service management to handle incidents, problems...
Search Consultancy
Posted: 24 May 2013
Glasgow, Lanarkshire
Good understanding and working knowledge of Microsoft Windows 2003/2008 Enterprise Architecture, Windows XP/7 Desktop and supporting products... - Scripting experience (Bourne/Korn shell, perl 5/6, VBScript,...
EXCELerate
Salary: Up to £60,000 per annum Corporate Benefits incl. Health, Pension
Posted: 21 May 2013
Glasgow, Lanarkshire
Good understanding and working knowledge of Microsoft Windows 2003/2008 Enterprise Architecture, Windows XP/7 Desktop and supporting products... - Also of advatange is scripting experience (Bourne/Korn shell,...
EXCELerate
Salary: Up to £50,000 per annum Corporate Benefits incl. Health, Pension
Posted: 21 May 2013