The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Management
Rank 88 72 78
Rank change year-on-year
-16 +6
Permanent jobs citing Service Management 13 32 17
As % of all permanent IT jobs located in Glasgow 1.12% 2.40% 1.42%
As % of the Processes & Methodologies category 1.25% 2.83% 1.83%
Number of salaries quoted 10 19 11
Average salary £41,000 £38,000 £41,000
Average salary % change year-on-year
+7.89% -7.31%
90% offered a salary of more than £24,250 £25,400 £28,000
10% offered a salary of more than £55,000 £63,000 £43,000
UK excluding London average salary £45,000 £46,500 £42,500
% change year-on-year
-3.22% +9.41%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1041 1131 931
As % of all permanent IT jobs located in Glasgow 89.43% 84.91% 77.78%
Number of salaries quoted 687 732 556
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £33,000 £30,000 £30,000
10% offered a salary of more than £60,750 £55,000 £60,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 29 May 2015.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 29 May 2015, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 23 (76.67%) ITIL
2 10 (33.33%) SLA
2 10 (33.33%) Service Delivery
3 8 (26.67%) Microsoft
4 7 (23.33%) Change Management
4 7 (23.33%) Stakeholder Management
4 7 (23.33%) Windows
5 6 (20.00%) ITSM
6 5 (16.67%) Project Management
6 5 (16.67%) PRINCE2
6 5 (16.67%) Oracle
6 5 (16.67%) SQL Server
6 5 (16.67%) Degree
6 5 (16.67%) Problem Management
6 5 (16.67%) Oracle Database
7 4 (13.33%) Continuous Improvement
7 4 (13.33%) Oracle Database 11g
7 4 (13.33%) Finance
7 4 (13.33%) Oracle RMAN
7 4 (13.33%) Oracle9i Database
7 4 (13.33%) Oracle Database 10g
8 3 (10.00%) AS400
8 3 (10.00%) Windows Server 2003
8 3 (10.00%) MS Excel
8 3 (10.00%) MS Office
8 3 (10.00%) WAN
8 3 (10.00%) Active Directory
8 3 (10.00%) TOGAF
8 3 (10.00%) Supplier Management
8 3 (10.00%) Incident Management

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 29 May 2015, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.33%) GroupWise
1 1 (3.33%) IIS
1 1 (3.33%) SharePoint
Applications
1 3 (10.00%) MS Excel
1 3 (10.00%) MS Office
2 1 (3.33%) MS PowerPoint
Business Applications
1 1 (3.33%) Remedy ITSM
Cloud Services
1 1 (3.33%) SaaS
Communications & Networking
1 3 (10.00%) WAN
2 2 (6.67%) DHCP
2 2 (6.67%) DNS
3 1 (3.33%) Wireless
3 1 (3.33%) IPv4
3 1 (3.33%) Internet
3 1 (3.33%) 3G
3 1 (3.33%) ADSL
3 1 (3.33%) Broadband
3 1 (3.33%) LAN
3 1 (3.33%) VPN
3 1 (3.33%) SAN
Database & Business Intelligence
1 5 (16.67%) SQL Server
1 5 (16.67%) Oracle Database
2 4 (13.33%) Oracle Database 11g
2 4 (13.33%) Oracle9i Database
2 4 (13.33%) Oracle Database 10g
3 1 (3.33%) SQL Server 2005
3 1 (3.33%) SQL Server 2008
General
1 4 (13.33%) Finance
2 1 (3.33%) Telecoms
2 1 (3.33%) Banking
2 1 (3.33%) Local Government
Job Titles
1 5 (16.67%) Analyst
2 4 (13.33%) Services Delivery Manager
2 4 (13.33%) Service Manager
2 4 (13.33%) Delivery Manager
2 4 (13.33%) Oracle DBA
2 4 (13.33%) Consultant
2 4 (13.33%) DBA
2 4 (13.33%) Administrator
3 3 (10.00%) Incident Manager
4 2 (6.67%) Solutions Consultant
4 2 (6.67%) Infrastructure Consultant
4 2 (6.67%) Service Desk Analyst
4 2 (6.67%) 1st Line Support
4 2 (6.67%) Service Analyst
4 2 (6.67%) Computer Operator
4 2 (6.67%) Support Analyst
5 1 (3.33%) Technical Support
5 1 (3.33%) Solutions Architect
5 1 (3.33%) Architect
5 1 (3.33%) Project Manager
Libraries, Frameworks & Software Standards
1 1 (3.33%) Middleware
1 1 (3.33%) XML
Miscellaneous
1 3 (10.00%) AS400
2 2 (6.67%) IBM Mainframe
2 2 (6.67%) Data Centre
2 2 (6.67%) Mainframe
3 1 (3.33%) Client/Server
Operating Systems
1 7 (23.33%) Windows
2 3 (10.00%) Windows Server 2003
2 3 (10.00%) Windows 7
3 2 (6.67%) Windows Server 2008
3 2 (6.67%) UNIX
4 1 (3.33%) Windows XP
4 1 (3.33%) Linux
4 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 23 (76.67%) ITIL
2 10 (33.33%) Service Delivery
3 7 (23.33%) Change Management
3 7 (23.33%) Stakeholder Management
4 6 (20.00%) ITSM
5 5 (16.67%) Project Management
5 5 (16.67%) PRINCE2
5 5 (16.67%) Problem Management
6 4 (13.33%) Continuous Improvement
7 3 (10.00%) TOGAF
7 3 (10.00%) Supplier Management
7 3 (10.00%) Incident Management
8 2 (6.67%) Time Management
8 2 (6.67%) SDLC
8 2 (6.67%) Analytics
8 2 (6.67%) Resource Management
8 2 (6.67%) Disaster Recovery
9 1 (3.33%) Business Intelligence
9 1 (3.33%) CRM
9 1 (3.33%) EAI
Programming Languages
1 2 (6.67%) SQL
2 1 (3.33%) VBScript
2 1 (3.33%) VBA
2 1 (3.33%) PowerShell
Qualifications
1 5 (16.67%) Degree
2 2 (6.67%) ITIL Foundation Certificate
3 1 (3.33%) MCP
3 1 (3.33%) MCSE
3 1 (3.33%) MCSA
3 1 (3.33%) Microsoft Certification
3 1 (3.33%) A+ Certification
3 1 (3.33%) MOS
Quality Assurance & Compliance
1 10 (33.33%) SLA
2 2 (6.67%) QA
System Software
1 3 (10.00%) Active Directory
2 1 (3.33%) Hyper-V
2 1 (3.33%) XenApp
2 1 (3.33%) XenDesktop
2 1 (3.33%) VMware Infrastructure
Systems Management
1 4 (13.33%) Oracle RMAN
2 2 (6.67%) SCCM
2 2 (6.67%) SCOM
3 1 (3.33%) Business Desktop Deployment
3 1 (3.33%) McAfee ePO
Vendors
1 8 (26.67%) Microsoft
2 5 (16.67%) Oracle
3 2 (6.67%) IBM
4 1 (3.33%) VMware
4 1 (3.33%) Cisco
4 1 (3.33%) Remedy
4 1 (3.33%) McAfee
4 1 (3.33%) HP
4 1 (3.33%) Compaq
4 1 (3.33%) Citrix
4 1 (3.33%) BMC
4 1 (3.33%) Novell
4 1 (3.33%) Altiris
Glasgow Area
SCC
Salary: From £17,000 to £19,000 per annum
Posted: 18 days ago