The table below looks at the statistics for Service Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 84 94 80
Rank change year-on-year
+10 -14
Permanent jobs citing Service Management 14 16 12
As % of all permanent IT jobs located in Glasgow 1.21% 1.16% 1.22%
As % of the Processes & Methodologies category 1.37% 1.40% 1.58%
Number of salaries quoted 11 13 9
Average salary £40,500 £38,000 £41,000
Average salary % change year-on-year
+6.57% -7.31%
90% offered a salary of more than £20,500 £26,000 £37,181
10% offered a salary of more than £55,000 £52,800 £48,800
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1023 1139 758
As % of all permanent IT jobs located in Glasgow 88.42% 82.72% 77.19%
Number of salaries quoted 677 738 397
Average salary £45,000 £44,000 £42,000
Average salary % change year-on-year
+2.27% +4.76%
90% offered a salary of more than £32,900 £32,500 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Glasgow region.

Service Management Salary Trend in Glasgow

Service Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Service Management across the Glasgow region over the 3 months to 30 March 2015.

Service Management Salary Histogram in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 30 March 2015, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 30 (83.33%) ITIL
2 12 (33.33%) Microsoft
3 11 (30.56%) Service Delivery
4 10 (27.78%) Problem Management
5 9 (25.00%) Change Management
5 9 (25.00%) Stakeholder Management
5 9 (25.00%) SLA
5 9 (25.00%) Windows
6 8 (22.22%) SQL Server
7 7 (19.44%) DHCP
7 7 (19.44%) DNS
7 7 (19.44%) Active Directory
7 7 (19.44%) Windows Server 2003
8 6 (16.67%) Project Management
8 6 (16.67%) MS Excel
8 6 (16.67%) SCCM
8 6 (16.67%) SCOM
8 6 (16.67%) Time Management
8 6 (16.67%) Windows Server 2008
8 6 (16.67%) Finance
9 5 (13.89%) Hyper-V
9 5 (13.89%) XenApp
9 5 (13.89%) XenDesktop
9 5 (13.89%) SQL Server 2008
9 5 (13.89%) VMware Infrastructure
9 5 (13.89%) PowerShell
9 5 (13.89%) Supplier Management
9 5 (13.89%) SQL Server 2005
9 5 (13.89%) Incident Management
9 5 (13.89%) Degree

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 30 March 2015, IT jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (13.89%) IIS
2 1 (2.78%) SharePoint
2 1 (2.78%) GroupWise
Applications
1 6 (16.67%) MS Excel
2 3 (8.33%) MS Office
3 1 (2.78%) MS PowerPoint
Business Applications
1 1 (2.78%) Remedy ITSM
Cloud Services
1 1 (2.78%) SaaS
Communications & Networking
1 7 (19.44%) DHCP
1 7 (19.44%) DNS
2 5 (13.89%) IPv4
2 5 (13.89%) SAN
3 4 (11.11%) WAN
4 2 (5.56%) Firewall
5 1 (2.78%) Wireless
5 1 (2.78%) Intrusion Detection
5 1 (2.78%) BIG-IP
5 1 (2.78%) Cisco ASA
5 1 (2.78%) Internet
5 1 (2.78%) 3G
5 1 (2.78%) MPLS
5 1 (2.78%) BGP
5 1 (2.78%) VPN
5 1 (2.78%) ADSL
5 1 (2.78%) Broadband
5 1 (2.78%) LAN
Database & Business Intelligence
1 8 (22.22%) SQL Server
2 5 (13.89%) SQL Server 2005
2 5 (13.89%) SQL Server 2008
3 4 (11.11%) Oracle Database
4 3 (8.33%) Oracle Database 11g
4 3 (8.33%) Oracle9i Database
4 3 (8.33%) Oracle Database 10g
General
1 6 (16.67%) Finance
2 2 (5.56%) Banking
2 2 (5.56%) Telecoms
3 1 (2.78%) Local Government
Job Titles
1 5 (13.89%) Analyst
1 5 (13.89%) Consultant
1 5 (13.89%) Service Manager
2 4 (11.11%) Delivery Manager
2 4 (11.11%) Services Delivery Manager
2 4 (11.11%) Incident Manager
3 3 (8.33%) Administrator
3 3 (8.33%) DBA
3 3 (8.33%) Oracle DBA
3 3 (8.33%) Technical Specialist
4 2 (5.56%) Service Desk Analyst
4 2 (5.56%) Infrastructure Manager
4 2 (5.56%) Major Incident Manager
4 2 (5.56%) Solutions Consultant
4 2 (5.56%) Infrastructure Project Manager
4 2 (5.56%) Project Manager
4 2 (5.56%) Technical Consultant
4 2 (5.56%) Service Analyst
4 2 (5.56%) Support Analyst
4 2 (5.56%) 1st Line Support
Libraries, Frameworks & Software Standards
1 1 (2.78%) XML
1 1 (2.78%) Middleware
Miscellaneous
1 1 (2.78%) Client/Server
1 1 (2.78%) Computer Science
1 1 (2.78%) CMDB
Operating Systems
1 9 (25.00%) Windows
2 7 (19.44%) Windows Server 2003
3 6 (16.67%) Windows Server 2008
4 3 (8.33%) Windows 7
5 1 (2.78%) Windows Server 2012
5 1 (2.78%) Linux
5 1 (2.78%) Windows XP
Processes & Methodologies
1 30 (83.33%) ITIL
2 11 (30.56%) Service Delivery
3 10 (27.78%) Problem Management
4 9 (25.00%) Change Management
4 9 (25.00%) Stakeholder Management
5 6 (16.67%) Project Management
5 6 (16.67%) Time Management
6 5 (13.89%) PRINCE2
6 5 (13.89%) ITSM
6 5 (13.89%) Supplier Management
6 5 (13.89%) Incident Management
7 4 (11.11%) Resource Management
8 3 (8.33%) TOGAF
8 3 (8.33%) CRM
8 3 (8.33%) Disaster Recovery
9 2 (5.56%) Configuration Management
9 2 (5.56%) Software Testing
9 2 (5.56%) Risk Management
9 2 (5.56%) Business Continuity
9 2 (5.56%) Release Management
Programming Languages
1 5 (13.89%) VBScript
1 5 (13.89%) PowerShell
2 2 (5.56%) SQL
3 1 (2.78%) VBA
Qualifications
1 5 (13.89%) MCP
1 5 (13.89%) MCSE
1 5 (13.89%) MCSA
1 5 (13.89%) Microsoft Certification
1 5 (13.89%) Degree
2 2 (5.56%) ITIL Foundation Certificate
3 1 (2.78%) A+ Certification
3 1 (2.78%) MOS
3 1 (2.78%) CCNP
3 1 (2.78%) CCNA
3 1 (2.78%) Cisco Certification
Quality Assurance & Compliance
1 9 (25.00%) SLA
2 3 (8.33%) QA
System Software
1 7 (19.44%) Active Directory
2 5 (13.89%) VMware Infrastructure
2 5 (13.89%) Hyper-V
2 5 (13.89%) XenApp
2 5 (13.89%) XenDesktop
Systems Management
1 6 (16.67%) SCCM
1 6 (16.67%) SCOM
2 3 (8.33%) Oracle RMAN
3 1 (2.78%) Business Desktop Deployment
3 1 (2.78%) McAfee ePO
Vendors
1 12 (33.33%) Microsoft
2 5 (13.89%) HP
2 5 (13.89%) Compaq
2 5 (13.89%) Citrix
2 5 (13.89%) VMware
3 4 (11.11%) Oracle
4 3 (8.33%) Cisco
5 1 (2.78%) Altiris
5 1 (2.78%) Fortinet
5 1 (2.78%) F5
5 1 (2.78%) Avaya
5 1 (2.78%) BMC
5 1 (2.78%) Novell
5 1 (2.78%) Remedy
5 1 (2.78%) McAfee
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £50000.00 per annum
Posted: 6 hours ago
Glasgow, Lanarkshire
Harvey Nash plc
Salary: £65000 - £75000 per annum + Bonus + Excellent Benefits
Posted: 14 hours ago
Glasgow
Cathcart Associates
Salary: £22000 per annum + Benefits
Posted: 4 days ago
Glasgow, Lanarkshire
The SmartList
Salary: £22k plus OTE
Posted: 24 days ago