The table below looks at the statistics for ITSM skills in IT jobs advertised for the Hampshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 175 161 179
Rank change year-on-year
-14 +18
Permanent jobs citing ITSM 13 15 19
As % of all permanent IT jobs located in Hampshire 0.34% 0.45% 0.44%
As % of the Processes & Methodologies category 0.42% 0.57% 0.58%
Number of salaries quoted 12 11 7
Average salary £30,250 £40,000 £47,500
Average salary % change year-on-year
-24.37% -15.78%
90% offered a salary of more than £19,350 £38,000 £21,350
10% offered a salary of more than £59,750 £45,000 £57,000
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Hampshire region.

Processes & Methodologies Category
Hampshire
Permanent IT job ads with a match in the
Processes & Methodologies category
3074 2639 3288
As % of all permanent IT jobs located in Hampshire 79.70% 79.39% 76.73%
Number of salaries quoted 2638 2163 2802
Average salary £42,500 £42,000 £42,500
Average salary % change year-on-year
+1.19% -1.17%
90% offered a salary of more than £30,000 £25,500 £30,000
10% offered a salary of more than £60,000 £57,500 £64,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Hampshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Hampshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Hampshire

ITSM
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Hampshire region.

ITSM Salary Trend in Hampshire

ITSM
Salary Histogram in Hampshire

This chart provides a salary histogram for IT jobs citing ITSM across the Hampshire region over the 3 months to 18 December 2014.

ITSM Salary Histogram in Hampshire

ITSM
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Hampshire region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Farnborough - 5 £46,500 -
Portsmouth - 3 £22,500 -
Southampton 0 2 £18,500 -58.88%
Basingstoke -3 1 £27,500 -
Havant - 1 £42,500 -
ITSM
South East

ITSM
Top 30 Related IT Skills in Hampshire

For the 6 months to 18 December 2014, IT jobs across the Hampshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 43 (79.63%) ITIL
2 29 (53.70%) Service Management
3 19 (35.19%) Windows
4 18 (33.33%) Microsoft
4 18 (33.33%) Incident Management
5 17 (31.48%) Service Delivery
5 17 (31.48%) Finance
6 14 (25.93%) Active Directory
6 14 (25.93%) ITIL Certification
7 11 (20.37%) Change Management
7 11 (20.37%) Degree
8 9 (16.67%) MS Office
8 9 (16.67%) Problem Management
9 8 (14.81%) VPN
10 7 (12.96%) Remedy
10 7 (12.96%) SLA
10 7 (12.96%) Citrix
10 7 (12.96%) Asset Management
10 7 (12.96%) Disaster Recovery
10 7 (12.96%) Stakeholder Management
10 7 (12.96%) Penetration Testing
10 7 (12.96%) Remedy ITSM
10 7 (12.96%) Windows 7
10 7 (12.96%) Capacity Planning
10 7 (12.96%) Root Cause Analysis
10 7 (12.96%) Performance Monitoring
10 7 (12.96%) IT Asset Management
11 6 (11.11%) Management Information System
11 6 (11.11%) MS Excel
12 5 (9.26%) Time Management

ITSM
Top Related IT Skills in Hampshire by Category

For the 6 months to 18 December 2014, IT jobs across the Hampshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (7.41%) Apache
1 4 (7.41%) Lync
2 3 (5.56%) Exchange Server 2010
2 3 (5.56%) Exchange Server 2007
2 3 (5.56%) SharePoint
2 3 (5.56%) MS Exchange
3 2 (3.70%) Blackberry Enterprise Server
Applications
1 9 (16.67%) MS Office
2 6 (11.11%) MS Excel
3 1 (1.85%) Acrobat
Business Applications
1 7 (12.96%) Remedy ITSM
2 4 (7.41%) Remedy AR System
Cloud Services
1 2 (3.70%) Google Apps
1 2 (3.70%) Office 365
Communications & Networking
1 8 (14.81%) VPN
2 4 (7.41%) HTTP
2 4 (7.41%) Firewall
3 3 (5.56%) Internet
3 3 (5.56%) 3G
4 2 (3.70%) IP Telephony
4 2 (3.70%) DHCP
4 2 (3.70%) TCP/IP
4 2 (3.70%) LDAP
4 2 (3.70%) LAN
5 1 (1.85%) VoIP
5 1 (1.85%) WAN
5 1 (1.85%) DNS
5 1 (1.85%) Network Security
5 1 (1.85%) Structured Cabling
5 1 (1.85%) Wireless
Database & Business Intelligence
1 4 (7.41%) MySQL
1 4 (7.41%) SQL Server
1 4 (7.41%) Relational Database
General
1 17 (31.48%) Finance
2 4 (7.41%) Telecoms
3 1 (1.85%) Electronics
3 1 (1.85%) Retail
3 1 (1.85%) Marketing
Job Titles
1 10 (18.52%) Analyst
2 8 (14.81%) Service Analyst
2 8 (14.81%) Service Desk Analyst
2 8 (14.81%) Support Manager
3 7 (12.96%) Applications Support Manager
3 7 (12.96%) Applications Support
3 7 (12.96%) Coordinator
3 7 (12.96%) Applications Manager
4 4 (7.41%) Senior Remedy Developer
4 4 (7.41%) Developer
4 4 (7.41%) Administrator
4 4 (7.41%) Senior Developer
4 4 (7.41%) Remedy Developer
5 3 (5.56%) Systems Administrator
5 3 (5.56%) IT Support
6 2 (3.70%) Service Desk Engineer
6 2 (3.70%) Technical Manager
6 2 (3.70%) Consultant
6 2 (3.70%) Support Technician
6 2 (3.70%) Operations Manager
Libraries, Frameworks & Software Standards
1 4 (7.41%) HTML
1 4 (7.41%) CSS
1 4 (7.41%) Web Services
1 4 (7.41%) XML
1 4 (7.41%) Ajax
2 2 (3.70%) Middleware
Miscellaneous
1 6 (11.11%) Management Information System
2 5 (9.26%) CMDB
3 4 (7.41%) Informatics
3 4 (7.41%) Analytical Skills
4 2 (3.70%) Video Conferencing
4 2 (3.70%) iPhone
5 1 (1.85%) iPad
5 1 (1.85%) Blackberry
5 1 (1.85%) Computer Science
Operating Systems
1 19 (35.19%) Windows
2 7 (12.96%) Windows 7
3 3 (5.56%) Windows Server 2008
4 2 (3.70%) Apple iOS
4 2 (3.70%) Windows 8
4 2 (3.70%) Linux
4 2 (3.70%) Windows XP
4 2 (3.70%) Mac OS X
4 2 (3.70%) Windows Server 2003
5 1 (1.85%) Android
5 1 (1.85%) Windows Server 2012
Processes & Methodologies
1 43 (79.63%) ITIL
2 29 (53.70%) Service Management
3 18 (33.33%) Incident Management
4 17 (31.48%) Service Delivery
5 11 (20.37%) Change Management
6 9 (16.67%) Problem Management
7 7 (12.96%) Asset Management
7 7 (12.96%) Penetration Testing
7 7 (12.96%) Capacity Planning
7 7 (12.96%) Root Cause Analysis
7 7 (12.96%) Performance Monitoring
7 7 (12.96%) Disaster Recovery
7 7 (12.96%) Stakeholder Management
7 7 (12.96%) IT Asset Management
8 5 (9.26%) Time Management
9 4 (7.41%) Migration
9 4 (7.41%) Kalman Filter
10 3 (5.56%) Line Management
10 3 (5.56%) Project Management
11 2 (3.70%) Continuous Improvement
Programming Languages
1 4 (7.41%) JavaScript
2 2 (3.70%) SQL
3 1 (1.85%) Java
Qualifications
1 14 (25.93%) ITIL Certification
2 11 (20.37%) Degree
3 4 (7.41%) MCP
3 4 (7.41%) ITIL Foundation Certificate
4 3 (5.56%) Microsoft Certification
5 2 (3.70%) Security Cleared
6 1 (1.85%) SC Cleared
Quality Assurance & Compliance
1 7 (12.96%) SLA
2 1 (1.85%) BS15000
2 1 (1.85%) ISO/IEC 27001
2 1 (1.85%) PCI DSS
System Software
1 14 (25.93%) Active Directory
2 1 (1.85%) VMware Infrastructure
Systems Management
1 3 (5.56%) SCCM
2 2 (3.70%) Tivoli
2 2 (3.70%) Control-M
2 2 (3.70%) CA SiteMinder
3 1 (1.85%) DameWare
Vendors
1 18 (33.33%) Microsoft
2 7 (12.96%) Citrix
2 7 (12.96%) Remedy
3 4 (7.41%) ServiceNow
3 4 (7.41%) Oracle
4 3 (5.56%) Splunk
4 3 (5.56%) VMware
5 2 (3.70%) Google
5 2 (3.70%) Avaya
5 2 (3.70%) Apple
6 1 (1.85%) Symantec
6 1 (1.85%) BMC
6 1 (1.85%) Cisco
6 1 (1.85%) Adobe
6 1 (1.85%) McAfee