The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 129 128 127
Rank change year-on-year
-1 -1
Permanent jobs requiring a Service Desk Analyst 10 15 12
As % of all permanent IT jobs located in Hertfordshire 0.46% 0.74% 0.59%
As % of the Job Titles category 0.47% 0.77% 0.61%
Number of salaries quoted 10 15 11
Average salary £27,000 £26,000 £18,000
Average salary % change year-on-year
+3.84% +44.44%
90% offered a salary of more than £19,000 £18,554 £16,550
10% offered a salary of more than £35,000 £27,900 £27,400
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2120 1952 1970
As % of all permanent IT jobs located in Hertfordshire 97.52% 96.73% 97.43%
Number of salaries quoted 1806 1564 1489
Average salary £45,000 £45,000 £39,500
Average salary % change year-on-year
- +13.92%
90% offered a salary of more than £28,500 £26,000 £25,000
10% offered a salary of more than £65,000 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hertfordshire region.

Service Desk Analyst Salary Trend in Hertfordshire

Service Desk Analyst
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Hertfordshire region over the 3 months to 12 February 2016.

Service Desk Analyst Salary Histogram in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +13 5 £35,000 +52.17%
Letchworth - 4 £19,000 -
Harpenden - 1 £20,500 -
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 12 February 2016, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 29 (72.50%) Driving Licence
2 18 (45.00%) Active Directory
2 18 (45.00%) ITIL
3 13 (32.50%) Incident Management
4 7 (17.50%) Microsoft
5 6 (15.00%) Windows
6 5 (12.50%) Cisco
7 4 (10.00%) MS Office
7 4 (10.00%) SQL
7 4 (10.00%) MS Excel
8 3 (7.50%) Windows XP
8 3 (7.50%) CCNP
8 3 (7.50%) Wireless
8 3 (7.50%) Cisco Certification
8 3 (7.50%) Windows 7
8 3 (7.50%) Windows Server 2008
8 3 (7.50%) Windows 8
8 3 (7.50%) Windows Server 2012
9 2 (5.00%) Coaching
9 2 (5.00%) People Management
9 2 (5.00%) Spiceworks
9 2 (5.00%) Office 365
9 2 (5.00%) VMware Certified Professional (VCP)
9 2 (5.00%) VMware
9 2 (5.00%) SCCM
9 2 (5.00%) Degree
9 2 (5.00%) HP
9 2 (5.00%) Dell
9 2 (5.00%) Citrix
9 2 (5.00%) CCA

Service Desk Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 12 February 2016, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.50%) MS Exchange
Applications
1 4 (10.00%) MS Excel
1 4 (10.00%) MS Office
Cloud Services
1 2 (5.00%) Office 365
Communications & Networking
1 3 (7.50%) Wireless
2 1 (2.50%) DHCP
2 1 (2.50%) DNS
2 1 (2.50%) LAN
2 1 (2.50%) VoIP
2 1 (2.50%) WAN
General
1 1 (2.50%) Advertising
Miscellaneous
1 29 (72.50%) Driving Licence
2 1 (2.50%) iPad
Operating Systems
1 6 (15.00%) Windows
2 3 (7.50%) Windows 7
2 3 (7.50%) Windows 8
2 3 (7.50%) Windows Server 2008
2 3 (7.50%) Windows Server 2012
2 3 (7.50%) Windows XP
3 2 (5.00%) Unix
4 1 (2.50%) Windows Server
Processes & Methodologies
1 18 (45.00%) ITIL
2 13 (32.50%) Incident Management
3 2 (5.00%) Coaching
3 2 (5.00%) People Management
3 2 (5.00%) Service Management
4 1 (2.50%) Change Management
4 1 (2.50%) Project Management
4 1 (2.50%) Test Scripting
4 1 (2.50%) User Acceptance Testing
Programming Languages
1 4 (10.00%) SQL
Qualifications
1 3 (7.50%) CCNP
1 3 (7.50%) Cisco Certification
2 2 (5.00%) CCA
2 2 (5.00%) Citrix Certification
2 2 (5.00%) Degree
2 2 (5.00%) MCP
2 2 (5.00%) VMware Certified Professional (VCP)
System Software
1 18 (45.00%) Active Directory
Systems Management
1 2 (5.00%) SCCM
Vendors
1 7 (17.50%) Microsoft
2 5 (12.50%) Cisco
3 2 (5.00%) Citrix
3 2 (5.00%) Dell
3 2 (5.00%) HP
3 2 (5.00%) Oracle
3 2 (5.00%) Spiceworks
3 2 (5.00%) VMware