The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 136 114 168
Rank change year-on-year
-22 +54
Permanent jobs requiring a Service Desk Analyst 12 17 3
As % of all permanent IT jobs located in Hertfordshire 0.52% 0.86% 0.099%
As % of the Job Titles category 0.54% 0.90% 0.10%
Number of salaries quoted 11 15 3
Average salary £20,000 £16,500 £21,500
Average salary % change year-on-year
+21.21% -23.25%
UK excluding London average salary £21,250 £20,500 £21,500
% change year-on-year
+3.65% -4.65%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2216 1882 2926
As % of all permanent IT jobs located in Hertfordshire 96.39% 95.29% 96.57%
Number of salaries quoted 1834 1556 2313
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hertfordshire region.

Service Desk Analyst Salary Trend in Hertfordshire

Service Desk Analyst
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Hertfordshire region over the 3 months to 1 October 2014.

Service Desk Analyst Salary Histogram in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -3 6 £20,000 +17.64%
Stevenage +7 4 £17,000 - 1
Hemel Hempstead -16 1 £27,500 +30.95%
Hertford - 1 £32,500 -
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 1 October 2014, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 20 (60.61%) ITIL
2 13 (39.39%) Active Directory
3 12 (36.36%) Microsoft
3 12 (36.36%) Windows
4 9 (27.27%) MS Office
5 8 (24.24%) MS Excel
6 7 (21.21%) Windows XP
6 7 (21.21%) IBM Notes
6 7 (21.21%) Lotus
7 6 (18.18%) Asset Management
8 5 (15.15%) Telecoms
9 4 (12.12%) Law
9 4 (12.12%) Service Management
9 4 (12.12%) Service Delivery
9 4 (12.12%) DNS
9 4 (12.12%) SLA
9 4 (12.12%) Windows 7
9 4 (12.12%) iPad
10 3 (9.09%) Security Cleared
10 3 (9.09%) Wireless
10 3 (9.09%) SC Cleared
10 3 (9.09%) Cisco
10 3 (9.09%) Citrix
10 3 (9.09%) VoIP
10 3 (9.09%) DHCP
10 3 (9.09%) MS Exchange
11 2 (6.06%) TCP/IP
11 2 (6.06%) VPN
11 2 (6.06%) Cisco Certification
11 2 (6.06%) CCNA

Service Desk Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 1 October 2014, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (21.21%) IBM Notes
2 3 (9.09%) MS Exchange
3 1 (3.03%) Lync
3 1 (3.03%) Exchange Server 2013
3 1 (3.03%) SharePoint
Applications
1 9 (27.27%) MS Office
2 8 (24.24%) MS Excel
Business Applications
1 1 (3.03%) Dynamics NAV
1 1 (3.03%) Dynamics CRM
Cloud Services
1 1 (3.03%) Office 365
Communications & Networking
1 4 (12.12%) DNS
2 3 (9.09%) Wireless
2 3 (9.09%) VoIP
2 3 (9.09%) DHCP
3 2 (6.06%) TCP/IP
3 2 (6.06%) VPN
3 2 (6.06%) DSL
4 1 (3.03%) Internet
4 1 (3.03%) MPLS
4 1 (3.03%) Ethernet
4 1 (3.03%) WAN
4 1 (3.03%) ADSL
4 1 (3.03%) LAN
Database & Business Intelligence
1 1 (3.03%) SQL Server 2012
1 1 (3.03%) SQL Server
General
1 5 (15.15%) Telecoms
2 4 (12.12%) Law
3 2 (6.06%) Legal
4 1 (3.03%) Retail
4 1 (3.03%) Local Government
Libraries, Frameworks & Software Standards
1 1 (3.03%) COM
Miscellaneous
1 4 (12.12%) iPad
2 2 (6.06%) Video Conferencing
2 2 (6.06%) Social Media
3 1 (3.03%) EPoS
3 1 (3.03%) Chip and PIN
3 1 (3.03%) Smartphone
3 1 (3.03%) Management Information System
Operating Systems
1 12 (36.36%) Windows
2 7 (21.21%) Windows XP
3 4 (12.12%) Windows 7
4 2 (6.06%) Mac OS X
5 1 (3.03%) Windows Server 2008
5 1 (3.03%) Windows Server 2012
5 1 (3.03%) Windows Server 2003
Processes & Methodologies
1 20 (60.61%) ITIL
2 6 (18.18%) Asset Management
3 4 (12.12%) Service Management
3 4 (12.12%) Service Delivery
4 2 (6.06%) Incident Management
5 1 (3.03%) Capacity Management
5 1 (3.03%) Network Monitoring
5 1 (3.03%) Kalman Filter
5 1 (3.03%) Line Management
5 1 (3.03%) IT Asset Management
5 1 (3.03%) Problem Management
5 1 (3.03%) ITSM
5 1 (3.03%) CRM
5 1 (3.03%) ERP
Programming Languages
1 1 (3.03%) C
1 1 (3.03%) SQL
Qualifications
1 3 (9.09%) Security Cleared
1 3 (9.09%) SC Cleared
2 2 (6.06%) Cisco Certification
2 2 (6.06%) CCNA
3 1 (3.03%) DV Cleared
3 1 (3.03%) MCTS
3 1 (3.03%) Microsoft Certification
3 1 (3.03%) ITIL Certification
3 1 (3.03%) MCP
3 1 (3.03%) MCSE
3 1 (3.03%) MCSA
Quality Assurance & Compliance
1 4 (12.12%) SLA
System Software
1 13 (39.39%) Active Directory
2 1 (3.03%) VMware Infrastructure
2 1 (3.03%) Hyper-V
Systems Management
1 1 (3.03%) OpenView
Vendors
1 12 (36.36%) Microsoft
2 7 (21.21%) Lotus
3 3 (9.09%) Cisco
3 3 (9.09%) Citrix
4 2 (6.06%) VMware
5 1 (3.03%) Veeam
5 1 (3.03%) SolarWinds
5 1 (3.03%) Symantec
5 1 (3.03%) Avaya