The statistics below represent IT jobs advertised across the Hertfordshire region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 122 115 143
Rank change year-on-year
-7 +28
Permanent jobs requiring a Service Desk Analyst 13 31 9
As % of all permanent IT jobs located in Hertfordshire 0.61% 1.42% 0.37%
As % of the Job Titles category 0.62% 1.46% 0.38%
Number of salaries quoted 13 25 9
Median salary £19,000 £20,500 £27,000
Median salary % change year-on-year
-7.31% -24.07%
90% offered a salary of more than £18,000 £19,000 £18,400
10% offered a salary of more than £24,100 £26,450 £32,500
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2082 2118 2356
As % of all permanent IT jobs located in Hertfordshire 97.70% 97.20% 96.08%
Number of salaries quoted 1725 1796 1957
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £25,500 £26,000 £25,000
10% offered a salary of more than £67,500 £63,500 £65,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Desk Analyst
Jobs Demand Trend in Hertfordshire

The demand trend of job ads across the Hertfordshire region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hertfordshire region.

Service Desk Analyst Salary Trend in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +9 9 £19,000 -1.29%
Welwyn Garden City -4 1 £24,500 +22.50%
Watford -7 1 £22,500 -7.69%
Borehamwood - 1 £22,000 -
Service Desk Analyst
East of England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 3 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Service Desk Analyst in the job title.

1 32 (84.21%) MS Office
2 24 (63.16%) SLA
2 24 (63.16%) Video Conferencing
3 21 (55.26%) Security Cleared
4 10 (26.32%) Windows
4 10 (26.32%) Active Directory
5 9 (23.68%) ITIL
6 8 (21.05%) Microsoft
7 7 (18.42%) Citrix
8 5 (13.16%) Windows 7
8 5 (13.16%) Service Management
9 4 (10.53%) LAN
9 4 (10.53%) WAN
9 4 (10.53%) Windows Server
10 3 (7.89%) Windows 10
10 3 (7.89%) MS Excel
10 3 (7.89%) Windows XP
10 3 (7.89%) MS Exchange
10 3 (7.89%) HP
10 3 (7.89%) Project Management
10 3 (7.89%) iPad
10 3 (7.89%) French Language
10 3 (7.89%) Italian Language
11 2 (5.26%) Smartphone
11 2 (5.26%) Microsoft Certification
11 2 (5.26%) MCSE
11 2 (5.26%) MCSA
11 2 (5.26%) Windows 8
12 1 (2.63%) Server Virtualisation
12 1 (2.63%) Windows Server 2012

Service Desk Analyst Skill Set
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.89%) MS Exchange
2 1 (2.63%) IIS
2 1 (2.63%) Skype for Business
Applications
1 32 (84.21%) MS Office
2 3 (7.89%) MS Excel
Cloud Services
1 1 (2.63%) Amazon AWS
1 1 (2.63%) Microsoft Azure
1 1 (2.63%) Office 365
Communications & Networking
1 4 (10.53%) LAN
1 4 (10.53%) WAN
2 1 (2.63%) DHCP
2 1 (2.63%) DNS
2 1 (2.63%) TCP/IP
General
1 3 (7.89%) French Language
1 3 (7.89%) Italian Language
Miscellaneous
1 24 (63.16%) Video Conferencing
2 3 (7.89%) iPad
3 2 (5.26%) Smartphone
4 1 (2.63%) Analytical Skills
4 1 (2.63%) Driving Licence
Operating Systems
1 10 (26.32%) Windows
2 5 (13.16%) Windows 7
3 4 (10.53%) Windows Server
4 3 (7.89%) Windows 10
4 3 (7.89%) Windows XP
5 2 (5.26%) Windows 8
6 1 (2.63%) Linux
6 1 (2.63%) Unix
6 1 (2.63%) Windows Server 2003
6 1 (2.63%) Windows Server 2008
6 1 (2.63%) Windows Server 2012
Processes & Methodologies
1 9 (23.68%) ITIL
2 5 (13.16%) Service Management
3 3 (7.89%) Project Management
4 1 (2.63%) Asset Management
4 1 (2.63%) ITIL V3
4 1 (2.63%) Mentoring
4 1 (2.63%) Network Monitoring
4 1 (2.63%) Operations Management
4 1 (2.63%) Performance Management
4 1 (2.63%) Server Virtualisation
4 1 (2.63%) Service Delivery
Qualifications
1 21 (55.26%) Security Cleared
2 2 (5.26%) MCSA
2 2 (5.26%) MCSE
2 2 (5.26%) Microsoft Certification
3 1 (2.63%) CCNA
3 1 (2.63%) CCNP
3 1 (2.63%) Cisco Certification
3 1 (2.63%) MCP
Quality Assurance & Compliance
1 24 (63.16%) SLA
System Software
1 10 (26.32%) Active Directory
2 1 (2.63%) Hyper-V
2 1 (2.63%) VMware ESXi
2 1 (2.63%) VMware Infrastructure
2 1 (2.63%) vSphere
Vendors
1 8 (21.05%) Microsoft
2 7 (18.42%) Citrix
3 3 (7.89%) HP
4 1 (2.63%) Cisco
4 1 (2.63%) VMware