The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 139 122 142
Rank change year-on-year
-17 +20
Permanent jobs requiring a Service Desk Analyst 13 25 12
As % of all permanent IT jobs located in Hertfordshire 0.56% 1.00% 0.47%
As % of the Job Titles category 0.59% 1.04% 0.49%
Number of salaries quoted 13 20 8
Average salary £22,000 £27,000 £17,500
Average salary % change year-on-year
-18.51% +54.28%
90% offered a salary of more than £17,600 £19,100 £17,042
10% offered a salary of more than £25,500 £40,000 £22,200
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2217 2409 2430
As % of all permanent IT jobs located in Hertfordshire 94.91% 95.90% 95.22%
Number of salaries quoted 1807 1942 2017
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,200 £27,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hertfordshire region.

Service Desk Analyst Salary Trend in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +21 5 £20,000 +1.26%
Hemel Hempstead -23 5 £22,000 +12.82%
Watford +7 1 £22,000 -6.38% 1
Royston - 1 £26,500 -
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 5 May 2015, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 15 (55.56%) Windows
2 11 (40.74%) ITIL
2 11 (40.74%) Microsoft
3 10 (37.04%) MS Office
3 10 (37.04%) MS Excel
4 8 (29.63%) Windows XP
5 7 (25.93%) SLA
5 7 (25.93%) Active Directory
6 5 (18.52%) SC Cleared
6 5 (18.52%) Security Cleared
7 4 (14.81%) CMDB
7 4 (14.81%) Incident Management
7 4 (14.81%) ITIL Certification
8 3 (11.11%) Citrix
8 3 (11.11%) MetaFrame
8 3 (11.11%) Lotus
8 3 (11.11%) JD Edwards
8 3 (11.11%) Symantec
8 3 (11.11%) Norton AntiVirus
8 3 (11.11%) Project Management
8 3 (11.11%) Cisco
8 3 (11.11%) VPN
8 3 (11.11%) LAN
8 3 (11.11%) WAN
8 3 (11.11%) IBM Notes
8 3 (11.11%) Wi-Fi
8 3 (11.11%) AS400
8 3 (11.11%) Windows Server 2008
8 3 (11.11%) Windows 7
8 3 (11.11%) Video Conferencing

Service Desk Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 5 May 2015, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (11.11%) IBM Notes
2 2 (7.41%) MS Exchange
3 1 (3.70%) Lync
Applications
1 10 (37.04%) MS Office
1 10 (37.04%) MS Excel
2 2 (7.41%) MS PowerPoint
Business Applications
1 1 (3.70%) Dynamics CRM
Cloud Services
1 2 (7.41%) Office 365
Communications & Networking
1 3 (11.11%) VPN
1 3 (11.11%) LAN
1 3 (11.11%) WAN
1 3 (11.11%) Wi-Fi
2 2 (7.41%) Firewall
3 1 (3.70%) TCP/IP
General
1 2 (7.41%) Telecoms
2 1 (3.70%) Retail
2 1 (3.70%) French Language
2 1 (3.70%) Italian Language
Miscellaneous
1 4 (14.81%) CMDB
2 3 (11.11%) AS400
2 3 (11.11%) Video Conferencing
3 2 (7.41%) Social Media
3 2 (7.41%) iPad
4 1 (3.70%) Analytical Skills
Operating Systems
1 15 (55.56%) Windows
2 8 (29.63%) Windows XP
3 3 (11.11%) Windows Server 2008
3 3 (11.11%) Windows 7
4 2 (7.41%) Windows 8
4 2 (7.41%) Windows Server 2012
5 1 (3.70%) Windows Server 2003
Processes & Methodologies
1 11 (40.74%) ITIL
2 4 (14.81%) Incident Management
3 3 (11.11%) Project Management
4 2 (7.41%) Service Management
5 1 (3.70%) CRM
5 1 (3.70%) Knowledge Management
5 1 (3.70%) ITSM
5 1 (3.70%) Service Delivery
5 1 (3.70%) Coaching
5 1 (3.70%) Network Management
5 1 (3.70%) Time Management
Qualifications
1 5 (18.52%) SC Cleared
1 5 (18.52%) Security Cleared
2 4 (14.81%) ITIL Certification
3 2 (7.41%) MCTS
3 2 (7.41%) ITIL Foundation Certificate
3 2 (7.41%) MCP
3 2 (7.41%) CCNA
3 2 (7.41%) Cisco Certification
3 2 (7.41%) Microsoft Certification
4 1 (3.70%) Degree
Quality Assurance & Compliance
1 7 (25.93%) SLA
System Software
1 7 (25.93%) Active Directory
2 3 (11.11%) MetaFrame
Systems Management
1 3 (11.11%) Norton AntiVirus
Vendors
1 11 (40.74%) Microsoft
2 3 (11.11%) Citrix
2 3 (11.11%) Lotus
2 3 (11.11%) JD Edwards
2 3 (11.11%) Symantec
2 3 (11.11%) Cisco
3 1 (3.70%) Avaya
3 1 (3.70%) HP