The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 125 120 163
Rank change year-on-year
-5 +43
Permanent jobs requiring a Service Desk Analyst 15 11 3
As % of all permanent IT jobs located in Hertfordshire 0.65% 0.55% 0.10%
As % of the Job Titles category 0.67% 0.58% 0.11%
Number of salaries quoted 14 10 3
Average salary £25,250 £16,500 £32,500
Average salary % change year-on-year
+53.03% -49.23%
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2254 1904 2757
As % of all permanent IT jobs located in Hertfordshire 96.95% 95.10% 96.20%
Number of salaries quoted 1856 1547 2165
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £23,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hertfordshire region.

Service Desk Analyst Salary Trend in Hertfordshire

Service Desk Analyst
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Hertfordshire region over the 3 months to 28 August 2014.

Service Desk Analyst Salary Histogram in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -1 7 £23,000 +35.29% 1
Rickmansworth - 4 £26,250 -
Stevenage +2 2 £17,000 -
Hemel Hempstead -14 1 £27,500 +10.00%
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 28 August 2014, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 22 (61.11%) ITIL
2 20 (55.56%) Active Directory
3 19 (52.78%) Windows
4 16 (44.44%) MS Office
5 12 (33.33%) Microsoft
6 11 (30.56%) Windows XP
7 9 (25.00%) IBM Notes
7 9 (25.00%) Lotus
8 7 (19.44%) SLA
8 7 (19.44%) MS Excel
9 6 (16.67%) Windows Server 2003
9 6 (16.67%) Asset Management
10 5 (13.89%) Windows 7
10 5 (13.89%) SQL
10 5 (13.89%) Windows Server 2008
11 4 (11.11%) iPad
11 4 (11.11%) Law
11 4 (11.11%) Incident Management
12 3 (8.33%) Telecoms
12 3 (8.33%) Citrix
12 3 (8.33%) TCP/IP
13 2 (5.56%) Social Media
13 2 (5.56%) DHCP
13 2 (5.56%) DNS
13 2 (5.56%) Microsoft Certification
13 2 (5.56%) MCP
13 2 (5.56%) MS Exchange
13 2 (5.56%) Smartphone
13 2 (5.56%) Wireless
13 2 (5.56%) SC Cleared

Service Desk Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 28 August 2014, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (25.00%) IBM Notes
2 2 (5.56%) MS Exchange
3 1 (2.78%) SharePoint
3 1 (2.78%) Lync
3 1 (2.78%) Exchange Server 2013
Applications
1 16 (44.44%) MS Office
2 7 (19.44%) MS Excel
Business Applications
1 1 (2.78%) Dynamics NAV
1 1 (2.78%) Dynamics CRM
Cloud Services
1 1 (2.78%) Office 365
Communications & Networking
1 3 (8.33%) TCP/IP
2 2 (5.56%) DHCP
2 2 (5.56%) DNS
2 2 (5.56%) Wireless
3 1 (2.78%) LAN
3 1 (2.78%) VoIP
3 1 (2.78%) WAN
3 1 (2.78%) VPN
3 1 (2.78%) DSL
Database & Business Intelligence
1 1 (2.78%) SQL Server
1 1 (2.78%) SQL Server 2012
General
1 4 (11.11%) Law
2 3 (8.33%) Telecoms
3 2 (5.56%) Legal
4 1 (2.78%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.78%) COM
Miscellaneous
1 4 (11.11%) iPad
2 2 (5.56%) Social Media
2 2 (5.56%) Smartphone
3 1 (2.78%) Management Information System
3 1 (2.78%) Video Conferencing
3 1 (2.78%) EPoS
3 1 (2.78%) Chip and PIN
Operating Systems
1 19 (52.78%) Windows
2 11 (30.56%) Windows XP
3 6 (16.67%) Windows Server 2003
4 5 (13.89%) Windows 7
4 5 (13.89%) Windows Server 2008
5 1 (2.78%) Mac OS X
5 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 22 (61.11%) ITIL
2 6 (16.67%) Asset Management
3 4 (11.11%) Incident Management
4 2 (5.56%) Service Management
4 2 (5.56%) Service Delivery
5 1 (2.78%) Problem Management
5 1 (2.78%) CRM
5 1 (2.78%) ERP
5 1 (2.78%) ITIL V2
Programming Languages
1 5 (13.89%) SQL
Qualifications
1 2 (5.56%) Microsoft Certification
1 2 (5.56%) MCP
1 2 (5.56%) SC Cleared
1 2 (5.56%) Security Cleared
2 1 (2.78%) DV Cleared
2 1 (2.78%) MCSE
Quality Assurance & Compliance
1 7 (19.44%) SLA
System Software
1 20 (55.56%) Active Directory
2 1 (2.78%) VMware Infrastructure
2 1 (2.78%) Hyper-V
Vendors
1 12 (33.33%) Microsoft
2 9 (25.00%) Lotus
3 3 (8.33%) Citrix
4 1 (2.78%) VMware
4 1 (2.78%) Avaya
4 1 (2.78%) Cisco
Watford
Hays IT - Uk Posting account
Salary: £80.00 - £100.00 per day
Posted: 10 days ago