The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 122 112 155
Rank change year-on-year
-10 +43
Permanent jobs requiring a Service Desk Analyst 14 18 7
As % of all permanent IT jobs located in Hertfordshire 0.69% 0.94% 0.25%
As % of the Job Titles category 0.72% 0.98% 0.27%
Number of salaries quoted 14 17 5
Average salary £26,000 £24,000 £20,000
Average salary % change year-on-year
+8.33% +20.00%
90% offered a salary of more than £18,313 £16,500 £18,000
10% offered a salary of more than £28,050 £27,500 £23,600
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1940 1840 2589
As % of all permanent IT jobs located in Hertfordshire 95.33% 95.88% 93.74%
Number of salaries quoted 1548 1399 2191
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Hertfordshire region.

Service Desk Analyst Salary Trend in Hertfordshire

Service Desk Analyst
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Hertfordshire region over the 3 months to 30 January 2015.

Service Desk Analyst Salary Histogram in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -9 6 £26,000 +8.33% 1
Rickmansworth -15 3 £27,000 -1.81%
Watford -19 2 £23,000 +27.77% 2
Stevenage - 2 £26,250 - 1
Royston - 1 £23,500 - 1
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 30 January 2015, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 12 (52.17%) Windows
2 11 (47.83%) ITIL
3 10 (43.48%) Microsoft
4 8 (34.78%) MS Excel
5 7 (30.43%) Security Cleared
5 7 (30.43%) SC Cleared
6 6 (26.09%) MS Office
7 5 (21.74%) SLA
7 5 (21.74%) ITIL Certification
7 5 (21.74%) Service Management
8 4 (17.39%) Service Delivery
8 4 (17.39%) Telecoms
8 4 (17.39%) Incident Management
8 4 (17.39%) CMDB
9 3 (13.04%) Windows 7
9 3 (13.04%) Cisco
9 3 (13.04%) LAN
9 3 (13.04%) WAN
9 3 (13.04%) VPN
9 3 (13.04%) Video Conferencing
10 2 (8.70%) DNS
10 2 (8.70%) VoIP
10 2 (8.70%) Windows XP
10 2 (8.70%) Cisco Certification
10 2 (8.70%) CCNA
10 2 (8.70%) iPad
10 2 (8.70%) Firewall
10 2 (8.70%) ITSM
11 1 (4.35%) Wireless
11 1 (4.35%) Problem Management

Service Desk Analyst
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 30 January 2015, IT jobs across the Hertfordshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.35%) Lync
1 1 (4.35%) MS Exchange
Applications
1 8 (34.78%) MS Excel
2 6 (26.09%) MS Office
Business Applications
1 1 (4.35%) Dynamics CRM
Cloud Services
1 1 (4.35%) Office 365
Communications & Networking
1 3 (13.04%) LAN
1 3 (13.04%) WAN
1 3 (13.04%) VPN
2 2 (8.70%) DNS
2 2 (8.70%) VoIP
2 2 (8.70%) Firewall
3 1 (4.35%) Wireless
3 1 (4.35%) Internet
3 1 (4.35%) MPLS
3 1 (4.35%) DSL
3 1 (4.35%) ADSL
3 1 (4.35%) DHCP
3 1 (4.35%) Ethernet
General
1 4 (17.39%) Telecoms
2 1 (4.35%) French Language
2 1 (4.35%) Italian Language
2 1 (4.35%) Local Government
Miscellaneous
1 4 (17.39%) CMDB
2 3 (13.04%) Video Conferencing
3 2 (8.70%) iPad
4 1 (4.35%) Social Media
Operating Systems
1 12 (52.17%) Windows
2 3 (13.04%) Windows 7
3 2 (8.70%) Windows XP
4 1 (4.35%) Windows 8
4 1 (4.35%) Windows Server 2008
4 1 (4.35%) Mac OS X
4 1 (4.35%) Windows Server 2003
Processes & Methodologies
1 11 (47.83%) ITIL
2 5 (21.74%) Service Management
3 4 (17.39%) Service Delivery
3 4 (17.39%) Incident Management
4 2 (8.70%) ITSM
5 1 (4.35%) Problem Management
5 1 (4.35%) Asset Management
5 1 (4.35%) Knowledge Management
5 1 (4.35%) Network Management
5 1 (4.35%) Capacity Management
5 1 (4.35%) Network Monitoring
5 1 (4.35%) Kalman Filter
5 1 (4.35%) Line Management
5 1 (4.35%) Coaching
5 1 (4.35%) IT Asset Management
5 1 (4.35%) Project Management
5 1 (4.35%) CRM
Programming Languages
1 1 (4.35%) C
Qualifications
1 7 (30.43%) Security Cleared
1 7 (30.43%) SC Cleared
2 5 (21.74%) ITIL Certification
3 2 (8.70%) Cisco Certification
3 2 (8.70%) CCNA
4 1 (4.35%) MCTS
4 1 (4.35%) DV Cleared
4 1 (4.35%) Microsoft Certification
4 1 (4.35%) MCP
4 1 (4.35%) MCSE
4 1 (4.35%) MCSA
Quality Assurance & Compliance
1 5 (21.74%) SLA
System Software
1 1 (4.35%) Active Directory
Systems Management
1 1 (4.35%) OpenView
Vendors
1 10 (43.48%) Microsoft
2 3 (13.04%) Cisco
3 1 (4.35%) VMware
3 1 (4.35%) Veeam
3 1 (4.35%) SolarWinds
3 1 (4.35%) HP
3 1 (4.35%) Citrix
3 1 (4.35%) Symantec
Hertfordshire
Marcus Donald People
Salary: £20000 - £26000 per annum
Posted: 14 hours ago
Stevenage, Hertfordshire
SCC
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £27,000 per annum
Posted: 6 days ago
Royston
Deerfoot IT
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Watford, Hertfordshire
BrightHouse
Salary: Competitive
Posted: 15 days ago
Hatfield, Hertfordshire
Ocado
Salary: £Competitive plus benefits
Posted: 16 days ago
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum
Posted: 22 days ago