The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Services Delivery
Rank 37 56 47
Rank change year-on-year
+19 -9
Permanent jobs citing Service Delivery 19 11 5
As % of all permanent IT jobs located in Liverpool 4.42% 1.89% 1.34%
As % of the Processes & Methodologies category 5.12% 2.16% 1.63%
Number of salaries quoted 15 8 5
Average salary £50,000 £40,000 £32,528
Average salary % change year-on-year
+25.00% +22.97%
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
Merseyside

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Liverpool region.

Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
371 510 306
As % of all permanent IT jobs located in Liverpool 86.28% 87.78% 81.82%
Number of salaries quoted 269 445 267
Average salary £45,000 £40,000 £37,500
Average salary % change year-on-year
+12.50% +6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Delivery
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Liverpool

Service Delivery
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Liverpool region.

Service Delivery Salary Trend in Liverpool

Service Delivery
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing Service Delivery across the Liverpool region over the 3 months to 17 April 2015.

Service Delivery Salary Histogram in Liverpool

Service Delivery
Top 30 Related IT Skills in Liverpool

For the 6 months to 17 April 2015, IT jobs across the Liverpool region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 22 (78.57%) ITIL
2 8 (28.57%) Continuous Improvement
2 8 (28.57%) Process Management
2 8 (28.57%) Finance
3 5 (17.86%) Supplier Management
3 5 (17.86%) Degree
3 5 (17.86%) Service Desk Management
3 5 (17.86%) Service Management
3 5 (17.86%) Microsoft
3 5 (17.86%) Project Management
4 4 (14.29%) Telecoms
4 4 (14.29%) Oracle
4 4 (14.29%) Windows
4 4 (14.29%) Root Cause Analysis
5 3 (10.71%) Oracle Database
5 3 (10.71%) Analytical Skills
5 3 (10.71%) Oracle EBS
5 3 (10.71%) MS Office
5 3 (10.71%) Cisco
5 3 (10.71%) HP
5 3 (10.71%) ITSM
5 3 (10.71%) Hyperion
6 2 (7.14%) Sun
6 2 (7.14%) NHS
6 2 (7.14%) Stakeholder Management
6 2 (7.14%) Change Management
6 2 (7.14%) SLA
6 2 (7.14%) CRM
6 2 (7.14%) Citrix
6 2 (7.14%) Microsoft Certification

Service Delivery
Top Related IT Skills in Liverpool by Category

For the 6 months to 17 April 2015, IT jobs across the Liverpool region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.57%) SharePoint
1 1 (3.57%) MS Exchange
1 1 (3.57%) Exchange Server 2003
1 1 (3.57%) Exchange Server 2007
1 1 (3.57%) Exchange Server 2010
Applications
1 3 (10.71%) MS Office
2 1 (3.57%) MS Excel
Business Applications
1 3 (10.71%) Oracle EBS
Communications & Networking
1 2 (7.14%) LAN
1 2 (7.14%) WAN
1 2 (7.14%) VSAT
2 1 (3.57%) TCP/IP
2 1 (3.57%) SAN
Database & Business Intelligence
1 3 (10.71%) Oracle Database
2 2 (7.14%) Crystal Reports
3 1 (3.57%) SQL Server
General
1 8 (28.57%) Finance
2 4 (14.29%) Telecoms
3 2 (7.14%) Retail
Job Titles
1 9 (32.14%) Service Manager
2 7 (25.00%) Services Delivery Manager
2 7 (25.00%) Delivery Manager
3 5 (17.86%) Analyst
4 3 (10.71%) IT Manager
4 3 (10.71%) IT Services Delivery Manager
4 3 (10.71%) Applications Manager
4 3 (10.71%) IT Services Manager
5 2 (7.14%) IT Operations Manager
5 2 (7.14%) Head of Service Management
5 2 (7.14%) Data Manager
5 2 (7.14%) Service Desk Analyst
5 2 (7.14%) Support Analyst
5 2 (7.14%) Service Analyst
5 2 (7.14%) Operations Manager
6 1 (3.57%) IT Consultant
6 1 (3.57%) Junior
6 1 (3.57%) Applications Support Analyst
6 1 (3.57%) Technical Analyst
6 1 (3.57%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (3.57%) COM
Miscellaneous
1 3 (10.71%) Analytical Skills
2 2 (7.14%) NHS
2 2 (7.14%) Video Conferencing
3 1 (3.57%) Management Information System
3 1 (3.57%) Statistics
3 1 (3.57%) Hybrid Cloud
Operating Systems
1 4 (14.29%) Windows
2 1 (3.57%) Linux
2 1 (3.57%) NetWare
2 1 (3.57%) Windows Server 2008
2 1 (3.57%) Windows 7
2 1 (3.57%) UNIX
Processes & Methodologies
1 22 (78.57%) ITIL
2 8 (28.57%) Process Management
2 8 (28.57%) Continuous Improvement
3 5 (17.86%) Supplier Management
3 5 (17.86%) Project Management
3 5 (17.86%) Service Management
3 5 (17.86%) Service Desk Management
4 4 (14.29%) Root Cause Analysis
5 3 (10.71%) ITSM
6 2 (7.14%) Change Management
6 2 (7.14%) CRM
6 2 (7.14%) Stakeholder Management
6 2 (7.14%) Line Management
7 1 (3.57%) Mentoring
7 1 (3.57%) Coaching
7 1 (3.57%) Asset Management
7 1 (3.57%) Workflow Management
7 1 (3.57%) Incident Management
7 1 (3.57%) WFM
7 1 (3.57%) Investment Management
Qualifications
1 5 (17.86%) Degree
2 2 (7.14%) MCSE
2 2 (7.14%) Microsoft Certification
2 2 (7.14%) ITIL Certification
3 1 (3.57%) EMC Certification
3 1 (3.57%) MCITP
3 1 (3.57%) CCNA
3 1 (3.57%) CCA
3 1 (3.57%) Citrix Certification
3 1 (3.57%) Cisco Certification
3 1 (3.57%) Security Cleared
3 1 (3.57%) MCP
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 1 (3.57%) Terminal Services
1 1 (3.57%) ISA Server
1 1 (3.57%) VMware ESX
1 1 (3.57%) XenApp
1 1 (3.57%) Forefront TMG
Systems Management
1 1 (3.57%) MOM
Vendors
1 5 (17.86%) Microsoft
2 4 (14.29%) Oracle
3 3 (10.71%) HP
3 3 (10.71%) Cisco
3 3 (10.71%) Hyperion
4 2 (7.14%) Citrix
4 2 (7.14%) Business Objects
4 2 (7.14%) Sun
5 1 (3.57%) Dell
5 1 (3.57%) EMC
5 1 (3.57%) Intel
5 1 (3.57%) Novell
5 1 (3.57%) VMware