The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 354 363 449
Rank change year-on-year
+9 +86
Permanent jobs requiring a Service Desk Analyst 309 307 184
As % of all permanent IT jobs located in London 0.69% 0.65% 0.42%
As % of the Job Titles category 0.74% 0.70% 0.45%
Number of salaries quoted 270 267 161
Average salary £27,500 £26,500 £27,500
Average salary % change year-on-year
+3.77% -3.63%
90% offered a salary of more than £22,500 £22,000 £22,000
10% offered a salary of more than £35,550 £37,500 £42,500
UK excluding London average salary £22,000 £21,675 £20,500
% change year-on-year
+1.49% +5.73%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41652 44041 41257
As % of all permanent IT jobs located in London 93.19% 93.51% 93.51%
Number of salaries quoted 35598 36801 34617
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 1 September 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 56 £29,000 +10.47% 3
Wembley +7 7 £26,200 -19.38%
Surbiton - 7 £19,000 -
Uxbridge - 4 £26,250 -
Wimbledon -5 2 £26,500 -1.85%
Teddington - 2 - -
Harrow +12 1 - -
Croydon +4 1 £25,000 +4.16%
Enfield - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 September 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 416 (69.33%) Windows
2 349 (58.17%) Active Directory
3 307 (51.17%) Microsoft
4 306 (51.00%) MS Office
5 282 (47.00%) Windows 7
6 252 (42.00%) ITIL
7 171 (28.50%) Finance
8 166 (27.67%) MS Excel
9 153 (25.50%) Legal
10 142 (23.67%) Citrix
11 137 (22.83%) MS Exchange
12 134 (22.33%) SLA
13 130 (21.67%) Blackberry Enterprise Server
14 128 (21.33%) Blackberry
15 126 (21.00%) Law
16 95 (15.83%) Service Management
17 91 (15.17%) Banking
18 68 (11.33%) Windows XP
19 62 (10.33%) Android
20 53 (8.83%) Cisco
21 43 (7.17%) Configuration Management
21 43 (7.17%) VMware
21 43 (7.17%) Windows 8
22 41 (6.83%) Degree
23 40 (6.67%) Document Management
24 39 (6.50%) Windows Server 2008
24 39 (6.50%) SCCM
24 39 (6.50%) Microsoft Certification
25 36 (6.00%) Apple iOS
26 35 (5.83%) CRM

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 September 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 137 (22.83%) MS Exchange
2 130 (21.67%) Blackberry Enterprise Server
3 35 (5.83%) WorkSite
4 34 (5.67%) Exchange Server 2010
5 20 (3.33%) IBM Notes
6 15 (2.50%) SharePoint
6 15 (2.50%) Exchange Server 2007
6 15 (2.50%) Lync
7 12 (2.00%) Exchange Server 2003
8 8 (1.33%) Exchange Server 2013
9 4 (0.67%) IIS
10 2 (0.33%) Apache
10 2 (0.33%) Tomcat
11 1 (0.17%) CMS
Applications
1 306 (51.00%) MS Office
2 166 (27.67%) MS Excel
3 28 (4.67%) MS PowerPoint
4 9 (1.50%) Adobe Creative Suite
5 6 (1.00%) MS Visio
Business Applications
1 3 (0.50%) Eikon
2 2 (0.33%) Magento
2 2 (0.33%) Fredhopper
2 2 (0.33%) ResourceLink
2 2 (0.33%) SAP CCM
2 2 (0.33%) SAP ERP
2 2 (0.33%) Remedy ITSM
3 1 (0.17%) Cerner Millennium
3 1 (0.17%) Dynamics CRM
Cloud Services
1 13 (2.17%) Office 365
2 10 (1.67%) Mimecast
3 2 (0.33%) IaaS
3 2 (0.33%) Amazon ELB
3 2 (0.33%) Amazon EC2
3 2 (0.33%) Amazon S3
3 2 (0.33%) Amazon AWS
4 1 (0.17%) SaaS
4 1 (0.17%) Google Apps
Communications & Networking
1 30 (5.00%) WAN
1 30 (5.00%) IP Telephony
2 28 (4.67%) LAN
2 28 (4.67%) VPN
3 26 (4.33%) VoIP
4 25 (4.17%) DHCP
4 25 (4.17%) Internet
5 19 (3.17%) TCP/IP
6 12 (2.00%) DNS
7 11 (1.83%) VLAN
8 10 (1.67%) ADSL
9 9 (1.50%) Wireless
10 8 (1.33%) Firewall
11 6 (1.00%) SAN
12 4 (0.67%) 3G
12 4 (0.67%) Broadband
12 4 (0.67%) Wi-Fi
13 3 (0.50%) PABX
13 3 (0.50%) Intranet
14 2 (0.33%) Extranet
Database & Business Intelligence
1 20 (3.33%) SQL Server
2 3 (0.50%) SQL Server Reporting Services
2 3 (0.50%) SQL Server 2008
3 2 (0.33%) SQL Server 2012
4 1 (0.17%) Relational Database
4 1 (0.17%) SQL Server 2005
4 1 (0.17%) Crystal Reports
4 1 (0.17%) RDBMS
4 1 (0.17%) SQL Server 2000
4 1 (0.17%) FileMaker
Development Applications
1 2 (0.33%) Jenkins
General
1 171 (28.50%) Finance
2 153 (25.50%) Legal
3 126 (21.00%) Law
4 91 (15.17%) Banking
5 15 (2.50%) Investment Banking
6 14 (2.33%) International Banking
7 10 (1.67%) Advertising
7 10 (1.67%) Telecoms
8 9 (1.50%) Marketing
9 8 (1.33%) Multimedia
10 6 (1.00%) Publishing
10 6 (1.00%) German Language
10 6 (1.00%) Swedish Language
10 6 (1.00%) Turkish Language
11 5 (0.83%) Retail
12 3 (0.50%) Electronics
13 2 (0.33%) Financial Institution
13 2 (0.33%) French Language
14 1 (0.17%) Japanese Language
14 1 (0.17%) Front Office
Libraries, Frameworks & Software Standards
1 12 (2.00%) Web Services
2 7 (1.17%) .NET
2 7 (1.17%) Application Packaging
3 5 (0.83%) FIX Protocol
3 5 (0.83%) jQuery
3 5 (0.83%) ASP.NET
4 2 (0.33%) XML
5 1 (0.17%) HTML
Miscellaneous
1 128 (21.33%) Blackberry
2 34 (5.67%) Analytical Skills
3 28 (4.67%) Management Information System
4 22 (3.67%) iPhone
5 16 (2.67%) iPad
5 16 (2.67%) PDA
6 15 (2.50%) Mathematics
7 14 (2.33%) Fat Client
7 14 (2.33%) Thin Client
8 13 (2.17%) Hedge funds
9 12 (2.00%) Enterprise Software
9 12 (2.00%) CMDB
10 10 (1.67%) Video Conferencing
10 10 (1.67%) BYOD
11 7 (1.17%) Computer Science
12 6 (1.00%) Handset
13 5 (0.83%) Data Centre
14 3 (0.50%) New Media
14 3 (0.50%) NHS
14 3 (0.50%) Smartphone
Operating Systems
1 416 (69.33%) Windows
2 282 (47.00%) Windows 7
3 68 (11.33%) Windows XP
4 62 (10.33%) Android
5 43 (7.17%) Windows 8
6 39 (6.50%) Windows Server 2008
7 36 (6.00%) Apple iOS
8 31 (5.17%) Windows Server 2003
9 17 (2.83%) Mac OS X
10 16 (2.67%) Linux
11 8 (1.33%) Windows Vista
12 6 (1.00%) Windows 2000
13 5 (0.83%) Windows Server 2012
14 4 (0.67%) Windows Mobile
15 2 (0.33%) Ubuntu
15 2 (0.33%) Mac OS
16 1 (0.17%) UNIX
Processes & Methodologies
1 252 (42.00%) ITIL
2 95 (15.83%) Service Management
3 43 (7.17%) Configuration Management
4 40 (6.67%) Document Management
5 35 (5.83%) CRM
6 27 (4.50%) Incident Management
7 26 (4.33%) Time Management
8 25 (4.17%) Practice Management
9 23 (3.83%) ITSM
10 18 (3.00%) Asset Management
11 17 (2.83%) Problem Management
12 12 (2.00%) Investment Management
12 12 (2.00%) Change Management
13 10 (1.67%) Service Delivery
14 9 (1.50%) PRINCE2
14 9 (1.50%) Release Management
15 8 (1.33%) Mobile Device Management
15 8 (1.33%) Low Latency
16 7 (1.17%) Migration
17 6 (1.00%) Disaster Recovery
Programming Languages
1 35 (5.83%) SQL
2 8 (1.33%) Java
3 7 (1.17%) C
4 5 (0.83%) C#
5 1 (0.17%) PowerShell
Qualifications
1 41 (6.83%) Degree
2 39 (6.50%) Microsoft Certification
3 26 (4.33%) ITIL Certification
3 26 (4.33%) MCSE
4 17 (2.83%) MCP
5 16 (2.67%) MCSA
6 15 (2.50%) CCNA
6 15 (2.50%) Cisco Certification
7 14 (2.33%) MOS
8 13 (2.17%) MCITP
9 6 (1.00%) MCTS
10 3 (0.50%) A+ Certification
10 3 (0.50%) HNC
10 3 (0.50%) ITIL Foundation Certificate
11 2 (0.33%) HND
11 2 (0.33%) CCA
11 2 (0.33%) Citrix Certification
11 2 (0.33%) CCIE
11 2 (0.33%) CCNP
11 2 (0.33%) Security Cleared
Quality Assurance & Compliance
1 134 (22.33%) SLA
2 15 (2.50%) ISO 9001
3 5 (0.83%) QA
4 1 (0.17%) Data Quality
System Software
1 349 (58.17%) Active Directory
2 22 (3.67%) VMware Infrastructure
3 19 (3.17%) XenApp
4 11 (1.83%) Microsoft App-V
5 10 (1.67%) Hyper-V
5 10 (1.67%) XenServer
5 10 (1.67%) XenDesktop
6 6 (1.00%) vSphere
7 2 (0.33%) Forefront TMG
7 2 (0.33%) VMware ESXi
7 2 (0.33%) BitLocker
7 2 (0.33%) ISA Server
7 2 (0.33%) VMware ESX
8 1 (0.17%) Terminal Server
8 1 (0.17%) Citrix Presentation Server
Systems Management
1 39 (6.50%) SCCM
2 6 (1.00%) ZENworks
3 5 (0.83%) Norton AntiVirus
3 5 (0.83%) DameWare
3 5 (0.83%) Backup Exec
4 3 (0.50%) NetBackup
5 2 (0.33%) WSUS
5 2 (0.33%) Systems Management Server (SMS)
5 2 (0.33%) Nagios
5 2 (0.33%) SCOM
5 2 (0.33%) Puppet
5 2 (0.33%) Symantec Enterprise Vault
5 2 (0.33%) CA Spectrum
5 2 (0.33%) Symantec Endpoint Protection
5 2 (0.33%) ITRS Geneos
5 2 (0.33%) Ansible
6 1 (0.17%) SCSM
6 1 (0.17%) Cisco UCCX
6 1 (0.17%) McAfee ePO
Vendors
1 307 (51.17%) Microsoft
2 142 (23.67%) Citrix
3 53 (8.83%) Cisco
4 43 (7.17%) VMware
5 26 (4.33%) OpenText
6 24 (4.00%) ServiceNow
7 21 (3.50%) Lotus
8 17 (2.83%) Apple
8 17 (2.83%) Remedy
9 15 (2.50%) Reuters
9 15 (2.50%) Bloomberg
9 15 (2.50%) HP
10 14 (2.33%) Dell
10 14 (2.33%) Adobe
10 14 (2.33%) Symantec
11 12 (2.00%) McAfee
12 11 (1.83%) AppSense
12 11 (1.83%) Altiris
13 9 (1.50%) MobileIron
14 6 (1.00%) Mitel
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