The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 395 399 455
Rank change year-on-year
+4 +56
Permanent jobs requiring a Service Desk Analyst 248 278 158
As % of all permanent IT jobs located in London 0.56% 0.57% 0.36%
As % of the Job Titles category 0.60% 0.61% 0.38%
Number of salaries quoted 226 249 141
Average salary £30,000 £27,500 £25,500
Average salary % change year-on-year
+9.09% +7.84%
90% offered a salary of more than £22,000 £22,500 £21,000
10% offered a salary of more than £40,000 £35,000 £34,000
UK excluding London average salary £22,000 £22,000 £21,000
% change year-on-year
- +4.76%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41131 45734 41231
As % of all permanent IT jobs located in London 93.31% 93.62% 93.71%
Number of salaries quoted 34905 38449 34713
Average salary £55,000 £52,500 £52,000
Average salary % change year-on-year
+4.76% +0.96%
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 6 July 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 56 £29,750 +10.18% 5
Surbiton - 6 £19,000 -
Wembley - 4 £26,200 -
Croydon -2 2 £23,750 -5.47%
Uxbridge - 2 £24,250 -
Brentford - 2 £35,000 -
Canary Wharf - 1 £36,000 -
Harrow - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 6 July 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 450 (71.32%) Windows
2 393 (62.28%) Active Directory
3 338 (53.57%) MS Office
4 305 (48.34%) Microsoft
5 304 (48.18%) Windows 7
6 290 (45.96%) ITIL
7 184 (29.16%) Finance
8 164 (25.99%) MS Excel
9 159 (25.20%) SLA
10 150 (23.77%) Citrix
10 150 (23.77%) Blackberry
11 148 (23.45%) Blackberry Enterprise Server
12 147 (23.30%) MS Exchange
13 144 (22.82%) Legal
14 137 (21.71%) Law
15 95 (15.06%) Service Management
16 93 (14.74%) Banking
17 92 (14.58%) Windows XP
18 65 (10.30%) Windows Server 2008
19 61 (9.67%) Cisco
20 57 (9.03%) Android
21 56 (8.87%) Windows 8
22 54 (8.56%) Degree
23 50 (7.92%) Document Management
24 47 (7.45%) Microsoft Certification
25 42 (6.66%) Exchange Server 2010
25 42 (6.66%) CRM
26 40 (6.34%) WAN
27 39 (6.18%) Configuration Management
28 38 (6.02%) VMware

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 6 July 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 148 (23.45%) Blackberry Enterprise Server
2 147 (23.30%) MS Exchange
3 42 (6.66%) Exchange Server 2010
4 32 (5.07%) WorkSite
5 21 (3.33%) Exchange Server 2007
6 20 (3.17%) IBM Notes
7 19 (3.01%) Lync
8 15 (2.38%) Exchange Server 2013
9 12 (1.90%) SharePoint
10 11 (1.74%) Exchange Server 2003
11 2 (0.32%) Apache
11 2 (0.32%) Tomcat
12 1 (0.16%) SharePoint 2010
12 1 (0.16%) CMS
Applications
1 338 (53.57%) MS Office
2 164 (25.99%) MS Excel
3 20 (3.17%) MS PowerPoint
4 9 (1.43%) MS Visio
5 5 (0.79%) Adobe Creative Suite
Business Applications
1 4 (0.63%) Magento
1 4 (0.63%) Fredhopper
2 2 (0.32%) Eikon
2 2 (0.32%) assyst
2 2 (0.32%) SAP CCM
2 2 (0.32%) SAP ERP
3 1 (0.16%) Remedy ITSM
3 1 (0.16%) Dynamics CRM
Cloud Services
1 14 (2.22%) Mimecast
2 10 (1.58%) Office 365
3 3 (0.48%) IaaS
4 2 (0.32%) Amazon ELB
4 2 (0.32%) Amazon EC2
4 2 (0.32%) Amazon S3
4 2 (0.32%) Amazon AWS
4 2 (0.32%) Google Apps
5 1 (0.16%) Microsoft Azure
5 1 (0.16%) Yammer
5 1 (0.16%) iPaaS
Communications & Networking
1 40 (6.34%) WAN
2 36 (5.71%) LAN
3 35 (5.55%) VPN
4 27 (4.28%) Internet
5 26 (4.12%) VoIP
6 23 (3.65%) TCP/IP
7 20 (3.17%) DHCP
7 20 (3.17%) IP Telephony
8 14 (2.22%) VLAN
8 14 (2.22%) Firewall
9 12 (1.90%) Wireless
9 12 (1.90%) DNS
10 8 (1.27%) ADSL
11 6 (0.95%) SAN
12 5 (0.79%) Broadband
12 5 (0.79%) Network Security
13 4 (0.63%) DSL
14 3 (0.48%) SNMP
14 3 (0.48%) Cisco IOS
15 2 (0.32%) Intranet
Database & Business Intelligence
1 13 (2.06%) SQL Server
2 2 (0.32%) SQL Server 2000
2 2 (0.32%) SQL Server 2005
2 2 (0.32%) SQL Server 2008
3 1 (0.16%) Relational Database
3 1 (0.16%) FileMaker
3 1 (0.16%) Data Warehouse
3 1 (0.16%) RDBMS
Development Applications
1 2 (0.32%) Jenkins
General
1 184 (29.16%) Finance
2 144 (22.82%) Legal
3 137 (21.71%) Law
4 93 (14.74%) Banking
5 21 (3.33%) Advertising
6 14 (2.22%) International Banking
7 13 (2.06%) Telecoms
7 13 (2.06%) Investment Banking
8 8 (1.27%) Retail
9 6 (0.95%) Financial Institution
10 5 (0.79%) Marketing
10 5 (0.79%) German Language
11 3 (0.48%) Front Office
11 3 (0.48%) Publishing
11 3 (0.48%) Spanish Language
11 3 (0.48%) Swedish Language
11 3 (0.48%) Turkish Language
12 2 (0.32%) Games
12 2 (0.32%) Manufacturing
12 2 (0.32%) French Language
Libraries, Frameworks & Software Standards
1 6 (0.95%) XML
2 5 (0.79%) FIX Protocol
3 4 (0.63%) Application Packaging
4 2 (0.32%) HTML
4 2 (0.32%) Web Services
Miscellaneous
1 150 (23.77%) Blackberry
2 35 (5.55%) Management Information System
3 23 (3.65%) Analytical Skills
4 19 (3.01%) iPad
5 18 (2.85%) Hedge funds
5 18 (2.85%) Video Conferencing
5 18 (2.85%) iPhone
6 17 (2.69%) Mathematics
7 14 (2.22%) Computer Science
8 13 (2.06%) CMDB
8 13 (2.06%) PDA
9 12 (1.90%) Fat Client
9 12 (1.90%) Thin Client
10 9 (1.43%) Enterprise Software
10 9 (1.43%) User Experience
11 7 (1.11%) Handset
12 6 (0.95%) Data Centre
13 4 (0.63%) Mobile Computing
13 4 (0.63%) BYOD
13 4 (0.63%) Smartphone
Operating Systems
1 450 (71.32%) Windows
2 304 (48.18%) Windows 7
3 92 (14.58%) Windows XP
4 65 (10.30%) Windows Server 2008
5 57 (9.03%) Android
6 56 (8.87%) Windows 8
7 30 (4.75%) Windows Server 2003
8 26 (4.12%) Apple iOS
9 20 (3.17%) Mac OS X
10 13 (2.06%) Linux
11 12 (1.90%) Windows Server 2012
12 10 (1.58%) Windows Vista
13 6 (0.95%) UNIX
14 5 (0.79%) Windows 2000
15 4 (0.63%) Windows Mobile
16 3 (0.48%) Mac OS
17 2 (0.32%) Ubuntu
18 1 (0.16%) CentOS
Processes & Methodologies
1 290 (45.96%) ITIL
2 95 (15.06%) Service Management
3 50 (7.92%) Document Management
4 42 (6.66%) CRM
5 39 (6.18%) Configuration Management
6 35 (5.55%) Incident Management
7 26 (4.12%) Practice Management
7 26 (4.12%) Problem Management
8 21 (3.33%) Service Delivery
9 18 (2.85%) Asset Management
10 16 (2.54%) Investment Management
10 16 (2.54%) Change Management
11 13 (2.06%) ITSM
11 13 (2.06%) Time Management
11 13 (2.06%) Release Management
12 12 (1.90%) ITIL V3
13 10 (1.58%) Low Latency
14 9 (1.43%) PRINCE2
15 8 (1.27%) Root Cause Analysis
16 7 (1.11%) Business Intelligence
Programming Languages
1 16 (2.54%) SQL
2 8 (1.27%) Java
3 6 (0.95%) C
4 1 (0.16%) PowerShell
Qualifications
1 54 (8.56%) Degree
2 47 (7.45%) Microsoft Certification
3 31 (4.91%) Cisco Certification
3 31 (4.91%) MCSE
3 31 (4.91%) CCNA
4 28 (4.44%) ITIL Certification
5 19 (3.01%) MCP
6 16 (2.54%) MOS
7 14 (2.22%) MCSA
8 11 (1.74%) MCITP
9 5 (0.79%) MCTS
10 4 (0.63%) Security Cleared
11 3 (0.48%) MCDST
11 3 (0.48%) A+ Certification
12 2 (0.32%) CCIE
12 2 (0.32%) CCNP
12 2 (0.32%) HND
12 2 (0.32%) CCA
12 2 (0.32%) Citrix Certification
12 2 (0.32%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 159 (25.20%) SLA
2 15 (2.38%) ISO 9001
System Software
1 393 (62.28%) Active Directory
2 20 (3.17%) VMware Infrastructure
3 18 (2.85%) Hyper-V
4 16 (2.54%) XenApp
4 16 (2.54%) XenServer
5 7 (1.11%) XenDesktop
6 4 (0.63%) Microsoft App-V
7 3 (0.48%) VMware ESXi
8 2 (0.32%) VMware ESX
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) Citrix Presentation Server
9 1 (0.16%) vSphere
Systems Management
1 28 (4.44%) SCCM
2 6 (0.95%) Norton AntiVirus
3 3 (0.48%) ZENworks
3 3 (0.48%) NetBackup
4 2 (0.32%) Backup Exec
4 2 (0.32%) WSUS
4 2 (0.32%) CA Spectrum
4 2 (0.32%) ITRS Geneos
4 2 (0.32%) Ansible
4 2 (0.32%) Nagios
4 2 (0.32%) SCOM
4 2 (0.32%) McAfee ePO
4 2 (0.32%) Puppet
5 1 (0.16%) Cisco UCCX
5 1 (0.16%) Windows Intune
5 1 (0.16%) DameWare
Vendors
1 305 (48.34%) Microsoft
2 150 (23.77%) Citrix
3 61 (9.67%) Cisco
4 38 (6.02%) VMware
5 28 (4.44%) OpenText
6 27 (4.28%) Reuters
6 27 (4.28%) Bloomberg
7 24 (3.80%) ServiceNow
8 21 (3.33%) Lotus
9 20 (3.17%) Remedy
10 17 (2.69%) McAfee
11 14 (2.22%) Symantec
12 12 (1.90%) Apple
13 11 (1.74%) Altiris
14 9 (1.43%) Sophos
14 9 (1.43%) Adobe
15 8 (1.27%) HP
16 7 (1.11%) JD Edwards
16 7 (1.11%) Interwoven
17 6 (0.95%) Dell
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