The statistics below represent IT jobs advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / London
Rank 353 337 340
Rank change year-on-year
-16 +3
Permanent jobs requiring a Service Desk Analyst 241 353 352
As % of all permanent IT jobs located in London 0.72% 0.86% 0.84%
As % of the Job Titles category 0.76% 0.89% 0.88%
Number of salaries quoted 190 275 302
Median salary £29,000 £30,000 £27,500
Median salary % change year-on-year
-3.33% +9.09%
90% offered a salary of more than £21,500 £23,500 £21,500
10% offered a salary of more than £36,500 £37,500 £38,950
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
31902 39561 40162
As % of all permanent IT jobs located in London 95.71% 96.15% 95.94%
Number of salaries quoted 26996 34116 33932
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,500 £32,500 £31,000
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 23 February 2017.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +4 30 £30,000 - 4
Hounslow - 7 £21,000 -
Croydon +3 6 £23,500 -16.07%
Hammersmith - 6 £26,000 - 1
Bromley -8 4 - -
Upminster - 4 £21,500 - 1
Docklands, London - 1 £25,000 -
Chiswick - 1 £21,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 385 (75.20%) Windows
2 312 (60.94%) Active Directory
3 283 (55.27%) MS Office
4 278 (54.30%) Windows 7
5 267 (52.15%) ITIL
6 236 (46.09%) Microsoft
7 181 (35.35%) MS Excel
8 173 (33.79%) Citrix
9 151 (29.49%) Law
10 141 (27.54%) Finance
11 122 (23.83%) Legal
12 100 (19.53%) SLA
13 99 (19.34%) Service Management
14 73 (14.26%) Blackberry
15 72 (14.06%) MS Exchange
16 69 (13.48%) Cisco
16 69 (13.48%) VPN
17 60 (11.72%) iManage
18 59 (11.52%) Ticket Management
19 55 (10.74%) Windows 8
20 51 (9.96%) Windows 10
21 48 (9.38%) Office 365
22 45 (8.79%) Document Management
23 44 (8.59%) Windows Server
23 44 (8.59%) Case Management
23 44 (8.59%) Virtual Environments
24 40 (7.81%) Microsoft Certification
25 38 (7.42%) iPhone
26 37 (7.23%) Apple
27 36 (7.03%) Incident Management

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (14.06%) MS Exchange
2 31 (6.05%) Blackberry Enterprise Server
3 24 (4.69%) Exchange Server 2010
4 21 (4.10%) SharePoint
5 16 (3.13%) Exchange Server 2007
6 11 (2.15%) Exchange Server 2013
7 8 (1.56%) Exchange Server 2003
8 6 (1.17%) Skype for Business
9 2 (0.39%) CMS
10 1 (0.20%) IIS
Applications
1 283 (55.27%) MS Office
2 181 (35.35%) MS Excel
3 9 (1.76%) MS PowerPoint
Business Applications
1 6 (1.17%) PeopleSoft HRMS
2 3 (0.59%) JDE OneWorld
3 2 (0.39%) Dynamics AX
3 2 (0.39%) Remedy ITSM
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) Dynamics GP
4 1 (0.20%) Dynamics NAV
4 1 (0.20%) Salesforce.com CRM
4 1 (0.20%) thinkFolio
4 1 (0.20%) Visualfiles
Cloud Services
1 48 (9.38%) Office 365
2 29 (5.66%) Mimecast
3 5 (0.98%) Cloud Computing
4 4 (0.78%) Microsoft Azure
5 1 (0.20%) Amazon AWS
Communications & Networking
1 69 (13.48%) VPN
2 26 (5.08%) DNS
2 26 (5.08%) TCP/IP
3 21 (4.10%) LAN
3 21 (4.10%) VoIP
4 17 (3.32%) DHCP
5 16 (3.13%) WAN
6 12 (2.34%) Internet
7 7 (1.37%) IP Telephony
8 6 (1.17%) PABX
8 6 (1.17%) Skype
9 5 (0.98%) Firewall
9 5 (0.98%) Intranet
10 4 (0.78%) VLAN
11 3 (0.59%) Remote Desktop
11 3 (0.59%) Unified Communications
12 2 (0.39%) Network Security
12 2 (0.39%) SAN
12 2 (0.39%) SSL
12 2 (0.39%) Wireless
Database & Business Intelligence
1 6 (1.17%) BusinessObjects Business Intelligence
2 4 (0.78%) GIS
3 3 (0.59%) SQL Server
4 2 (0.39%) SQL Server 2008
4 2 (0.39%) SQL Server 2012
5 1 (0.20%) MS Access
5 1 (0.20%) Relational Database
Development Applications
1 4 (0.78%) JIRA
General
1 151 (29.49%) Law
2 141 (27.54%) Finance
3 122 (23.83%) Legal
4 28 (5.47%) Banking
5 16 (3.13%) Telecoms
6 9 (1.76%) Investment Banking
7 7 (1.37%) French Language
7 7 (1.37%) German Language
8 6 (1.17%) Retail
9 4 (0.78%) Billing
9 4 (0.78%) Front Office
10 2 (0.39%) Advertising
10 2 (0.39%) Back Office
10 2 (0.39%) International Banking
10 2 (0.39%) Local Government
10 2 (0.39%) Publishing
11 1 (0.20%) Financial Institution
11 1 (0.20%) Manufacturing
11 1 (0.20%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.20%) FIX Protocol
Miscellaneous
1 73 (14.26%) Blackberry
2 38 (7.42%) iPhone
3 34 (6.64%) Analytical Skills
4 17 (3.32%) Smartphone
5 12 (2.34%) Video Conferencing
6 11 (2.15%) iPad
7 10 (1.95%) BYOD
8 8 (1.56%) Data Centre
9 7 (1.37%) Management Information System
9 7 (1.37%) Virtual Team
10 6 (1.17%) Client/Server
10 6 (1.17%) Fat Client
10 6 (1.17%) RSA SecurID
10 6 (1.17%) Thin Client
11 4 (0.78%) Fintech
11 4 (0.78%) Mobile Banking
11 4 (0.78%) User Experience
12 3 (0.59%) Handset
13 1 (0.20%) Computer Science
13 1 (0.20%) Life Science
Operating Systems
1 385 (75.20%) Windows
2 278 (54.30%) Windows 7
3 55 (10.74%) Windows 8
4 51 (9.96%) Windows 10
5 44 (8.59%) Windows Server
6 34 (6.64%) Android
7 33 (6.45%) Windows XP
8 31 (6.05%) Windows Server 2008
9 23 (4.49%) Windows Server 2012
10 17 (3.32%) Mac OS X
11 14 (2.73%) Mac OS
11 14 (2.73%) Windows Server 2003
12 8 (1.56%) Apple iOS
13 3 (0.59%) Linux
14 2 (0.39%) Windows 2000
15 1 (0.20%) Unix
15 1 (0.20%) Windows Mobile
Processes & Methodologies
1 267 (52.15%) ITIL
2 99 (19.34%) Service Management
3 59 (11.52%) Ticket Management
4 45 (8.79%) Document Management
5 44 (8.59%) Case Management
5 44 (8.59%) Virtual Environments
6 36 (7.03%) Incident Management
7 25 (4.88%) ITIL V3
8 22 (4.30%) ITSM
8 22 (4.30%) Service Delivery
9 19 (3.71%) Problem Management
9 19 (3.71%) Wealth Management
10 16 (3.13%) Asset Management
10 16 (3.13%) CRM
11 12 (2.34%) Business Intelligence
12 11 (2.15%) Change Management
13 10 (1.95%) E-Commerce
13 10 (1.95%) Time Management
14 9 (1.76%) ERP
14 9 (1.76%) Investment Management
Programming Languages
1 11 (2.15%) C
2 5 (0.98%) PowerShell
2 5 (0.98%) SQL
3 1 (0.20%) Java
Qualifications
1 40 (7.81%) Microsoft Certification
2 24 (4.69%) MCSE
3 23 (4.49%) Degree
4 22 (4.30%) ITIL Certification
5 20 (3.91%) MOS
6 13 (2.54%) MCP
7 8 (1.56%) MCITP
8 7 (1.37%) MCTS
9 5 (0.98%) GNVQ
9 5 (0.98%) MCSA
10 4 (0.78%) CCNA
10 4 (0.78%) Cisco Certification
10 4 (0.78%) DBS Check
10 4 (0.78%) Security Cleared
11 3 (0.59%) A+ Certification
12 2 (0.39%) Six Sigma Green Belt
12 2 (0.39%) VCP4
12 2 (0.39%) VMware Certified Professional (VCP)
13 1 (0.20%) MCT
13 1 (0.20%) SC Cleared
Quality Assurance & Compliance
1 100 (19.53%) SLA
2 4 (0.78%) Sarbanes-Oxley
3 1 (0.20%) ISO 9001
System Software
1 312 (60.94%) Active Directory
2 26 (5.08%) XenApp
3 15 (2.93%) XenDesktop
4 11 (2.15%) Virtual Servers
5 10 (1.95%) VMware Infrastructure
6 6 (1.17%) Microsoft App-V
7 2 (0.39%) Hyper-V
8 1 (0.20%) VMware ESX
Systems Management
1 32 (6.25%) SCCM
2 9 (1.76%) XenMobile
3 7 (1.37%) AirWatch
4 6 (1.17%) SCOM
5 3 (0.59%) WSUS
6 2 (0.39%) Backup Exec
6 2 (0.39%) CA Spectrum
6 2 (0.39%) Nagios
6 2 (0.39%) NetBackup
6 2 (0.39%) Norton AntiVirus
7 1 (0.20%) SCSM
7 1 (0.20%) Symantec Enterprise Vault
7 1 (0.20%) Systems Management Server (SMS)
Vendors
1 236 (46.09%) Microsoft
2 173 (33.79%) Citrix
3 69 (13.48%) Cisco
4 60 (11.72%) iManage
5 37 (7.23%) Apple
6 30 (5.86%) Mitel
6 30 (5.86%) VMware
7 13 (2.54%) Bloomberg
7 13 (2.54%) SAP
8 10 (1.95%) Remedy
8 10 (1.95%) Samsung
8 10 (1.95%) Symantec
9 9 (1.76%) CheckPoint
9 9 (1.76%) FactSet
9 9 (1.76%) HP
10 8 (1.56%) Juniper
10 8 (1.56%) Reuters
11 6 (1.17%) Adobe
11 6 (1.17%) PeopleSoft
12 5 (0.98%) Interwoven
South East London
Lorien Resourcing
Salary: £18000 - £21000 per annum
Posted: 7 hours ago
London
Spencer Rose
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £30000 - £32000 per annum
Posted: 23 hours ago
London
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: Yesterday
London
Plan-net
Salary: Market rate
Posted: Yesterday
West London
Vadis People
Salary: c£27,000 - £34,000
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 5 days ago
London
The North Starr
Salary: £23000 - £28000 per annum + benefits
Posted: 3 days ago
London
Hays Finance Technology
Salary: £30000.00 - £35000.00 per annum
Posted: 6 days ago
Upminster
Deerfoot IT Resources Ltd
Salary: £18000 - £25000 per annum
Posted: 9 days ago
London
Interquest - IQ Tech
Salary: £30000 - £35000 per annum + 10% discretionary bonus, 25 days holiday
Posted: 8 days ago
City, London
Complete Tech Limited
Salary: From £28,000 to £30,000 per annum
Posted: 6 days ago
Hammersmith and Fulham
CPS Group Limited
Salary: £29000 - £32000 per annum + competitive bonus package
Posted: 20 days ago
London
iKas international
Salary: £30,000 - £35,000 per year
Posted: 15 days ago