The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 354 443 440
Rank change year-on-year
+89 -3
Permanent jobs requiring a Service Desk Analyst 307 184 215
As % of all permanent IT jobs located in London 0.65% 0.42% 0.43%
As % of the Job Titles category 0.70% 0.45% 0.45%
Number of salaries quoted 267 161 183
Average salary £26,500 £27,500 £25,000
Average salary % change year-on-year
-3.63% +10.00%
90% offered a salary of more than £22,000 £22,000 £21,000
10% offered a salary of more than £37,500 £42,500 £37,000
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43977 41236 47790
As % of all permanent IT jobs located in London 93.41% 93.48% 94.56%
Number of salaries quoted 36739 34601 41479
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 29 August 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +32 82 £26,250 -16.00% 9
Croydon -11 6 £24,000 +4.34% 2
Chiswick -6 5 £22,000 -32.30% 1
Wimbledon - 3 £27,000 -
Harrow - 2 £18,250 -
Kingston Upon Thames -17 1 £28,000 -6.66%
New Malden - 1 £26,000 -
Wembley - 1 £32,500 -
Worcester Park - 1 £25,000 -
Greenford - 1 £21,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 442 (75.81%) Windows
2 371 (63.64%) Active Directory
3 340 (58.32%) MS Office
4 294 (50.43%) Windows 7
5 291 (49.91%) ITIL
6 235 (40.31%) Microsoft
7 202 (34.65%) MS Excel
8 173 (29.67%) Windows XP
9 150 (25.73%) Finance
10 147 (25.21%) Blackberry
11 126 (21.61%) SLA
12 124 (21.27%) Citrix
13 116 (19.90%) MS Exchange
14 104 (17.84%) Law
15 86 (14.75%) Legal
16 82 (14.07%) Microsoft Certification
17 81 (13.89%) Service Management
18 69 (11.84%) TCP/IP
19 64 (10.98%) Banking
20 63 (10.81%) Blackberry Enterprise Server
21 57 (9.78%) Windows Server 2003
21 57 (9.78%) Degree
22 50 (8.58%) ITIL Certification
23 49 (8.40%) Cisco
24 47 (8.06%) Incident Management
25 42 (7.20%) Document Management
26 40 (6.86%) MCP
27 35 (6.00%) Problem Management
28 33 (5.66%) MS PowerPoint
29 32 (5.49%) VPN

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 116 (19.90%) MS Exchange
2 63 (10.81%) Blackberry Enterprise Server
3 22 (3.77%) Exchange Server 2010
4 18 (3.09%) Lync
5 17 (2.92%) WorkSite
6 16 (2.74%) IBM Notes
7 12 (2.06%) Exchange Server 2007
7 12 (2.06%) Exchange Server 2003
8 7 (1.20%) SharePoint
9 6 (1.03%) CMS
10 4 (0.69%) Documentum
11 3 (0.51%) Exchange Server 2013
12 1 (0.17%) IIS
12 1 (0.17%) Apache
12 1 (0.17%) Tomcat
12 1 (0.17%) Adobe CQ
12 1 (0.17%) Confluence
12 1 (0.17%) SharePoint 2010
Applications
1 340 (58.32%) MS Office
2 202 (34.65%) MS Excel
3 33 (5.66%) MS PowerPoint
4 5 (0.86%) MS Visio
5 3 (0.51%) MS Project
6 1 (0.17%) Acrobat
Business Applications
1 3 (0.51%) Bond Adapt
2 2 (0.34%) Remedy ITSM
2 2 (0.34%) Dynamics CRM
3 1 (0.17%) Misys Midas
3 1 (0.17%) SAP Oil and Gas
3 1 (0.17%) assyst
Cloud Services
1 26 (4.46%) Office 365
2 8 (1.37%) SaaS
3 4 (0.69%) Cloud Computing
Communications & Networking
1 69 (11.84%) TCP/IP
2 32 (5.49%) VPN
3 24 (4.12%) DNS
4 23 (3.95%) VoIP
4 23 (3.95%) DHCP
5 16 (2.74%) Internet
6 14 (2.40%) LAN
7 9 (1.54%) WAN
7 9 (1.54%) IP Telephony
8 8 (1.37%) 3G
9 7 (1.20%) ADSL
10 6 (1.03%) Broadband
10 6 (1.03%) FTP
11 5 (0.86%) Wireless
11 5 (0.86%) Intranet
12 4 (0.69%) Network Security
12 4 (0.69%) Firewall
13 2 (0.34%) Wi-Fi
13 2 (0.34%) SSL
13 2 (0.34%) HTTP
Database & Business Intelligence
1 8 (1.37%) SQL Server
2 7 (1.20%) MS Access
3 2 (0.34%) MySQL
3 2 (0.34%) Relational Database
4 1 (0.17%) SQL Server Reporting Services
Development Applications
1 4 (0.69%) JIRA
2 1 (0.17%) Serena SBM
General
1 150 (25.73%) Finance
2 104 (17.84%) Law
3 86 (14.75%) Legal
4 64 (10.98%) Banking
5 29 (4.97%) Financial Institution
6 13 (2.23%) Advertising
6 13 (2.23%) French Language
7 12 (2.06%) Telecoms
8 11 (1.89%) Investment Banking
9 9 (1.54%) Publishing
10 8 (1.37%) Retail
11 7 (1.20%) German Language
12 4 (0.69%) Marketing
13 3 (0.51%) Spanish Language
14 2 (0.34%) Cantonese Language
15 1 (0.17%) Italian Language
15 1 (0.17%) Japanese Language
15 1 (0.17%) Front Office
15 1 (0.17%) Electronics
15 1 (0.17%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (1.54%) HTML
2 7 (1.20%) CSS
3 3 (0.51%) COM
3 3 (0.51%) Web Services
3 3 (0.51%) XML
4 2 (0.34%) SOAP
5 1 (0.17%) Java EE
Miscellaneous
1 147 (25.21%) Blackberry
2 26 (4.46%) Hedge funds
3 19 (3.26%) Computer Science
3 19 (3.26%) iPhone
4 18 (3.09%) Fat Client
4 18 (3.09%) Video Conferencing
4 18 (3.09%) Thin Client
5 11 (1.89%) iPad
6 6 (1.03%) PDA
6 6 (1.03%) Management Information System
7 5 (0.86%) Mathematics
7 5 (0.86%) Digital Media
8 4 (0.69%) Smartphone
8 4 (0.69%) EPoS
9 2 (0.34%) Firmware
9 2 (0.34%) AS400
9 2 (0.34%) BBC
9 2 (0.34%) IVR
10 1 (0.17%) Chip and PIN
10 1 (0.17%) DTV
Operating Systems
1 442 (75.81%) Windows
2 294 (50.43%) Windows 7
3 173 (29.67%) Windows XP
4 57 (9.78%) Windows Server 2003
5 32 (5.49%) Mac OS X
6 27 (4.63%) Windows Server 2008
7 18 (3.09%) Android
8 17 (2.92%) Windows 8
9 11 (1.89%) Linux
10 10 (1.72%) Mac OS
11 7 (1.20%) Windows 2000
12 5 (0.86%) Apple iOS
13 3 (0.51%) Windows Mobile
14 2 (0.34%) Windows Vista
14 2 (0.34%) Windows Server 2012
Processes & Methodologies
1 291 (49.91%) ITIL
2 81 (13.89%) Service Management
3 47 (8.06%) Incident Management
4 42 (7.20%) Document Management
5 35 (6.00%) Problem Management
6 27 (4.63%) Time Management
7 24 (4.12%) ITIL V3
7 24 (4.12%) Continuous Improvement
7 24 (4.12%) CRM
8 19 (3.26%) ITSM
9 14 (2.40%) Root Cause Analysis
10 13 (2.23%) Practice Management
10 13 (2.23%) Service Delivery
11 11 (1.89%) E-Commerce
12 10 (1.72%) Migration
13 9 (1.54%) Configuration Management
14 8 (1.37%) Change Management
14 8 (1.37%) Release Management
14 8 (1.37%) Asset Management
15 7 (1.20%) Investment Management
Programming Languages
1 15 (2.57%) SQL
2 7 (1.20%) JavaScript
3 6 (1.03%) PowerShell
4 4 (0.69%) C
5 3 (0.51%) Java
6 1 (0.17%) PHP
Qualifications
1 82 (14.07%) Microsoft Certification
2 57 (9.78%) Degree
3 50 (8.58%) ITIL Certification
4 40 (6.86%) MCP
5 24 (4.12%) MCDST
6 23 (3.95%) MCSE
7 22 (3.77%) MCITP
8 20 (3.43%) A+ Certification
9 19 (3.26%) MCSA
10 17 (2.92%) Security Cleared
11 15 (2.57%) ITIL Foundation Certificate
12 8 (1.37%) MOS
13 6 (1.03%) SC Cleared
14 5 (0.86%) CCNA
14 5 (0.86%) Cisco Certification
15 4 (0.69%) MCTS
16 3 (0.51%) CCENT
17 2 (0.34%) DV Cleared
17 2 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 126 (21.61%) SLA
2 1 (0.17%) QA
System Software
1 371 (63.64%) Active Directory
2 14 (2.40%) XenApp
3 12 (2.06%) VMware Infrastructure
4 11 (1.89%) Terminal Services
5 10 (1.72%) MetaFrame
6 6 (1.03%) XenDesktop
7 2 (0.34%) Microsoft App-V
8 1 (0.17%) Novell eDirectory
8 1 (0.17%) Citrix Presentation Server
8 1 (0.17%) XenServer
Systems Management
1 27 (4.63%) SCCM
2 6 (1.03%) Cisco CUCM
3 3 (0.51%) NetBackup
3 3 (0.51%) Tivoli
4 2 (0.34%) Nagios
4 2 (0.34%) ARCserve
4 2 (0.34%) Symantec Endpoint Protection
4 2 (0.34%) HP Data Protector
5 1 (0.17%) DameWare
5 1 (0.17%) Backup Exec
5 1 (0.17%) ServiceCenter
5 1 (0.17%) SCOM
Vendors
1 235 (40.31%) Microsoft
2 124 (21.27%) Citrix
3 49 (8.40%) Cisco
4 28 (4.80%) VMware
5 18 (3.09%) Remedy
6 16 (2.74%) Lotus
6 16 (2.74%) Apple
6 16 (2.74%) Open Text
7 14 (2.40%) ServiceNow
7 14 (2.40%) Interwoven
8 13 (2.23%) Reuters
8 13 (2.23%) Bloomberg
8 13 (2.23%) Altiris
9 8 (1.37%) HP
9 8 (1.37%) Avaya
10 7 (1.20%) Mitel
11 6 (1.03%) Symantec
12 5 (0.86%) Sophos
12 5 (0.86%) LANDesk
12 5 (0.86%) Fidessa
London
Capita - ITIN
Salary: £22000.00 - £23000.00 per annum
Posted: Yesterday
London
ComputAppoint
Salary: £37000 per annum + Shift allowence, £1984
Posted: Yesterday
London
Aston Carter
Salary: £35000 - £45000 per annum + bonus + benefits
Posted: Yesterday
City, London
Bluetownonline
Salary: Competitive
Posted: 2 days ago
London
Information Technology Services
Salary: £20k - 24k per year + Excellent Benefits
Posted: 2 days ago
London
Blue Town Online
Salary: Competitive
Posted: 2 days ago
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: 2 days ago
Hammersmith and Fulham
esynergy Solutions - UK
Salary: £25000 - £30000 per annum + benefits
Posted: 2 days ago
Chiswick
360 Resourcing
Salary: £18k - 23k per year + excellent benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 3 days ago
Croydon
Argyll Scott
Salary: £22000 - £26000 per annum
Posted: 3 days ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 3 days ago
City, London
ComputAppoint
Salary: £37000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 45k per year
Posted: 5 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 5 days ago
City of London
Harrington Starr
Salary: £20000 - £27000 per annum
Posted: 7 days ago
City of London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 7 days ago
City of London
Deerfoot IT
Salary: £28000 per annum
Posted: 7 days ago
London
Recruitment Genius
Salary: £18000 - £25000 per annum
Posted: 12 days ago