The statistics below represent IT jobs advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 318 359 364
Rank change year-on-year
+41 +5
Permanent jobs requiring a Service Desk Analyst 344 338 359
As % of all permanent IT jobs located in London 0.90% 0.78% 0.78%
As % of the Job Titles category 0.94% 0.81% 0.82%
Number of salaries quoted 287 288 316
Median salary £30,000 £27,500 £27,000
Median salary % change year-on-year
+9.09% +1.85%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £35,700 £35,000 £38,000
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
36628 41767 43904
As % of all permanent IT jobs located in London 95.66% 95.77% 95.74%
Number of salaries quoted 31751 35548 36537
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 26 September 2016.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +53 57 £30,000 +7.14% 5
Wimbledon -3 4 £28,000 +5.66%
Chessington - 3 £25,500 -
Croydon - 2 £22,000 -
Romford - 2 £23,000 -
Ealing - 2 £26,250 -
Surbiton 0 1 £23,000 +21.05%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 26 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 575 (78.55%) Windows
2 446 (60.93%) Active Directory
3 404 (55.19%) Windows 7
4 398 (54.37%) ITIL
5 394 (53.83%) MS Office
6 323 (44.13%) Microsoft
7 239 (32.65%) MS Excel
8 231 (31.56%) Citrix
9 192 (26.23%) Finance
10 190 (25.96%) Law
11 187 (25.55%) Legal
12 155 (21.17%) Service Management
13 150 (20.49%) SLA
14 124 (16.94%) Cisco
15 118 (16.12%) Microsoft Certification
16 108 (14.75%) Blackberry
17 107 (14.62%) VPN
18 103 (14.07%) MS Exchange
19 96 (13.11%) Windows Server
20 85 (11.61%) iPhone
21 80 (10.93%) Office 365
21 80 (10.93%) Incident Management
22 73 (9.97%) Document Management
23 70 (9.56%) Ticket Management
24 69 (9.43%) Windows 8
25 67 (9.15%) iManage
26 64 (8.74%) DNS
27 58 (7.92%) Blackberry Enterprise Server
28 57 (7.79%) Windows 10
28 57 (7.79%) Windows Server 2008

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (14.07%) MS Exchange
2 58 (7.92%) Blackberry Enterprise Server
3 33 (4.51%) Exchange Server 2010
4 29 (3.96%) SharePoint
5 25 (3.42%) Skype for Business
6 18 (2.46%) Exchange Server 2007
7 15 (2.05%) Exchange Server 2003
8 14 (1.91%) Exchange Server 2013
9 7 (0.96%) IBM Notes
10 5 (0.68%) IIS
11 2 (0.27%) CMS
Applications
1 394 (53.83%) MS Office
2 239 (32.65%) MS Excel
3 27 (3.69%) MS PowerPoint
4 4 (0.55%) Adobe Creative Suite
5 3 (0.41%) Acrobat
6 1 (0.14%) MS Visio
Business Applications
1 2 (0.27%) PeopleSoft HRMS
1 2 (0.27%) Remedy ITSM
2 1 (0.14%) Eikon
2 1 (0.14%) Salesforce.com CRM
2 1 (0.14%) SystmOne
2 1 (0.14%) thinkFolio
Cloud Services
1 80 (10.93%) Office 365
2 42 (5.74%) Mimecast
3 7 (0.96%) Microsoft Azure
4 4 (0.55%) SaaS
5 1 (0.14%) Adobe Creative Cloud
Communications & Networking
1 107 (14.62%) VPN
2 64 (8.74%) DNS
3 55 (7.51%) TCP/IP
4 49 (6.69%) DHCP
5 42 (5.74%) LAN
6 41 (5.60%) VoIP
7 34 (4.64%) WAN
8 11 (1.50%) IP Telephony
9 9 (1.23%) Ethernet
9 9 (1.23%) Internet
10 5 (0.68%) Firewall
10 5 (0.68%) Network Security
10 5 (0.68%) Softphone
10 5 (0.68%) Wireless
11 4 (0.55%) Cisco IOS
12 3 (0.41%) HTTPS
12 3 (0.41%) PBX
12 3 (0.41%) Remote Desktop
13 2 (0.27%) Intranet
13 2 (0.27%) Skype
Database & Business Intelligence
1 11 (1.50%) SQL Server
2 4 (0.55%) GIS
3 2 (0.27%) SAP BI
4 1 (0.14%) Crystal Reports
4 1 (0.14%) MS Access
4 1 (0.14%) Relational Database
4 1 (0.14%) SQL Server 2008
4 1 (0.14%) SQL Server 2012
Development Applications
1 12 (1.64%) JIRA
2 1 (0.14%) Visual Studio
General
1 192 (26.23%) Finance
2 190 (25.96%) Law
3 187 (25.55%) Legal
4 47 (6.42%) Banking
5 15 (2.05%) German Language
5 15 (2.05%) International Banking
6 14 (1.91%) French Language
7 10 (1.37%) Marketing
7 10 (1.37%) Telecoms
8 9 (1.23%) Retail
9 6 (0.82%) Front Office
9 6 (0.82%) Italian Language
10 4 (0.55%) Financial Institution
10 4 (0.55%) Publishing
11 3 (0.41%) Back Office
12 2 (0.27%) Advertising
12 2 (0.27%) Investment Banking
12 2 (0.27%) Multimedia
13 1 (0.14%) Billing
13 1 (0.14%) Manufacturing
Libraries, Frameworks & Software Standards
1 14 (1.91%) .NET
2 10 (1.37%) ASP.NET
2 10 (1.37%) jQuery
3 3 (0.41%) COM
4 2 (0.27%) CSS
4 2 (0.27%) HTML
Miscellaneous
1 108 (14.75%) Blackberry
2 85 (11.61%) iPhone
3 42 (5.74%) Analytical Skills
4 33 (4.51%) iPad
5 22 (3.01%) Smartphone
6 14 (1.91%) Management Information System
6 14 (1.91%) Video Conferencing
7 10 (1.37%) Client/Server
7 10 (1.37%) Fintech
8 9 (1.23%) RSA SecurID
9 6 (0.82%) Mathematics
10 5 (0.68%) Fat Client
10 5 (0.68%) Thin Client
11 4 (0.55%) Computer Science
12 3 (0.41%) Economics
12 3 (0.41%) Handset
12 3 (0.41%) Mobile Banking
12 3 (0.41%) Statistics
12 3 (0.41%) Virtual Team
13 2 (0.27%) Mobile Payment
Operating Systems
1 575 (78.55%) Windows
2 404 (55.19%) Windows 7
3 96 (13.11%) Windows Server
4 69 (9.43%) Windows 8
5 57 (7.79%) Windows 10
5 57 (7.79%) Windows Server 2008
6 51 (6.97%) Android
7 46 (6.28%) Windows XP
8 35 (4.78%) Windows Server 2012
9 33 (4.51%) Windows Server 2003
10 21 (2.87%) Mac OS X
11 15 (2.05%) Mac OS
12 7 (0.96%) Linux
13 5 (0.68%) Apple iOS
13 5 (0.68%) Windows Vista
14 4 (0.55%) Windows Mobile
15 2 (0.27%) Unix
16 1 (0.14%) CentOS
16 1 (0.14%) OS/2
16 1 (0.14%) Windows 2000
Processes & Methodologies
1 398 (54.37%) ITIL
2 155 (21.17%) Service Management
3 80 (10.93%) Incident Management
4 73 (9.97%) Document Management
5 70 (9.56%) Ticket Management
6 57 (7.79%) Virtual Environments
7 52 (7.10%) Case Management
8 38 (5.19%) ITIL V3
9 37 (5.05%) Service Delivery
10 33 (4.51%) Problem Management
10 33 (4.51%) Root Cause Analysis
11 21 (2.87%) ITSM
12 18 (2.46%) Wealth Management
13 16 (2.19%) Change Management
14 15 (2.05%) CRM
14 15 (2.05%) Migration
14 15 (2.05%) Time Management
15 13 (1.78%) IT Audit
15 13 (1.78%) Risk Management
16 11 (1.50%) Business Intelligence
Programming Languages
1 23 (3.14%) SQL
2 14 (1.91%) C#
3 10 (1.37%) C
4 7 (0.96%) PowerShell
5 6 (0.82%) JavaScript
Qualifications
1 118 (16.12%) Microsoft Certification
2 50 (6.83%) MCSE
3 35 (4.78%) ITIL Certification
4 33 (4.51%) MCSA
5 28 (3.83%) Degree
6 23 (3.14%) MCITP
7 22 (3.01%) MCP
7 22 (3.01%) MOS
8 20 (2.73%) CCNA
8 20 (2.73%) Cisco Certification
9 11 (1.50%) MCDST
10 9 (1.23%) MCTS
11 8 (1.09%) VMware Certified Professional (VCP)
12 7 (0.96%) VCP4
13 6 (0.82%) ITIL Foundation Certificate
14 5 (0.68%) A+ Certification
15 4 (0.55%) Six Sigma Green Belt
16 3 (0.41%) CISMP
17 2 (0.27%) DBS Check
18 1 (0.14%) SC Cleared
Quality Assurance & Compliance
1 150 (20.49%) SLA
2 13 (1.78%) Sarbanes-Oxley
3 12 (1.64%) QA
4 5 (0.68%) ISO 9001
5 1 (0.14%) ISO/IEC 20000
System Software
1 446 (60.93%) Active Directory
2 29 (3.96%) VMware Infrastructure
3 16 (2.19%) XenApp
4 15 (2.05%) XenDesktop
5 9 (1.23%) Hyper-V
6 3 (0.41%) Virtual Machines
7 2 (0.27%) Virtual Desktop
8 1 (0.14%) BitLocker
8 1 (0.14%) Microsoft App-V
8 1 (0.14%) Terminal Server
8 1 (0.14%) Virtual Servers
Systems Management
1 46 (6.28%) SCCM
2 10 (1.37%) WSUS
3 9 (1.23%) Norton AntiVirus
3 9 (1.23%) SCOM
4 7 (0.96%) Backup Exec
4 7 (0.96%) Nagios
5 5 (0.68%) CA Spectrum
5 5 (0.68%) Casper Suite
5 5 (0.68%) NetBackup
6 3 (0.41%) AirWatch
6 3 (0.41%) Symantec Enterprise Vault
7 1 (0.14%) Failover Clustering
7 1 (0.14%) SCSM
7 1 (0.14%) Symantec Endpoint Protection
Vendors
1 323 (44.13%) Microsoft
2 231 (31.56%) Citrix
3 124 (16.94%) Cisco
4 67 (9.15%) iManage
5 51 (6.97%) VMware
6 46 (6.28%) Mitel
7 41 (5.60%) Apple
8 22 (3.01%) ServiceNow
9 16 (2.19%) Adobe
10 14 (1.91%) Dell
10 14 (1.91%) Remedy
11 13 (1.78%) Bloomberg
11 13 (1.78%) Symantec
12 11 (1.50%) Google
13 10 (1.37%) MobileIron
14 8 (1.09%) Avaya
14 8 (1.09%) Intel Security
14 8 (1.09%) LANDesk
15 7 (0.96%) Lotus
15 7 (0.96%) Reuters
London
Plan-net
Salary: Unspecified Market rate
Posted: 2 days ago
London
Information Technology Services
Salary: £33k - 38k per year
Posted: Yesterday
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
City, London
Send
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: 14 hours ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 2 days ago
London
Clearwater People Solutions
Salary: £30000 - £35000 Per Annum +excellent benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
London
Plan-net
Salary: Unspecified Market rate
Posted: 2 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 3 days ago
South West London
Araya Partners Ltd
Salary: From £30,000 to £30,000 per annum Salary is up to 30k base + bonus + b
Posted: 6 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £20000 - £25000 per annum + bonus & benefits
Posted: 4 days ago
London
Marcus Donald People
Salary: £22000 - £29000 per annum
Posted: 6 days ago
London
Plan-net
Salary: Market rate
Posted: 5 days ago
City, London
Leigh Day
Salary: Competitive
Posted: 5 days ago
Central London / West End
Brightred Resourcing Limited
Salary: From £22,000 to £27,000 per annum
Posted: 6 days ago
North London
Mint
Salary: £20000 - £25000 per annum + Excellent
Posted: 17 days ago
South West London
World First
Salary: From £30,000 to £35,000 per annum + excellent bonus & benefits package
Posted: 25 days ago
London
iKonnect Global Solutions
Salary: £30000 - £35000 per annum + Package
Posted: 27 days ago
London
Edward Carter Solutions
Salary: £45,000 per annum plus bonus and benefits
Posted: 27 days ago