The statistics below represent IT jobs advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 340 365 327
Rank change year-on-year
+25 -38
Permanent jobs requiring a Service Desk Analyst 270 323 408
As % of all permanent IT jobs located in London 0.77% 0.74% 0.90%
As % of the Job Titles category 0.80% 0.77% 0.93%
Number of salaries quoted 220 257 372
Median salary £31,500 £28,500 £27,500
Median salary % change year-on-year
+10.52% +3.63%
90% offered a salary of more than £23,000 £22,500 £22,550
10% offered a salary of more than £37,550 £35,000 £39,000
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
33643 41995 43834
As % of all permanent IT jobs located in London 95.88% 96.23% 96.22%
Number of salaries quoted 28690 35684 37222
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 3 December 2016.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 30 £33,000 +20.00% 5
Hounslow - 4 £21,000 -
Chessington - 3 £25,500 -
Romford - 3 £23,500 -
Wembley - 3 £24,500 -
Croydon -3 2 £25,082 +9.05% 1
Hammersmith - 2 £24,250 -
Wimbledon -5 1 - -
Kingston Upon Thames - 1 £21,500 -
Ealing - 1 £26,500 -
Greenwich - 1 £24,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 3 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 483 (79.31%) Windows
2 353 (57.96%) Active Directory
3 350 (57.47%) ITIL
4 348 (57.14%) MS Office
5 332 (54.52%) Windows 7
6 288 (47.29%) Microsoft
7 203 (33.33%) MS Excel
8 197 (32.35%) Citrix
9 177 (29.06%) Law
10 174 (28.57%) Legal
11 159 (26.11%) Finance
12 128 (21.02%) SLA
13 127 (20.85%) Service Management
14 102 (16.75%) Blackberry
15 95 (15.60%) VPN
16 94 (15.44%) Cisco
17 83 (13.63%) Microsoft Certification
18 72 (11.82%) MS Exchange
19 71 (11.66%) iManage
20 67 (11.00%) iPhone
21 66 (10.84%) Ticket Management
22 65 (10.67%) Windows Server
23 59 (9.69%) Incident Management
23 59 (9.69%) Document Management
24 52 (8.54%) Windows 8
24 52 (8.54%) DNS
25 51 (8.37%) Virtual Environments
26 49 (8.05%) Case Management
26 49 (8.05%) TCP/IP
27 43 (7.06%) MCSE

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (11.82%) MS Exchange
2 38 (6.24%) Blackberry Enterprise Server
3 25 (4.11%) SharePoint
4 22 (3.61%) Exchange Server 2010
5 16 (2.63%) Skype for Business
6 11 (1.81%) Exchange Server 2003
6 11 (1.81%) Exchange Server 2007
7 7 (1.15%) Exchange Server 2013
7 7 (1.15%) IBM Notes
8 4 (0.66%) IIS
9 2 (0.33%) CMS
Applications
1 348 (57.14%) MS Office
2 203 (33.33%) MS Excel
3 22 (3.61%) MS PowerPoint
4 1 (0.16%) Adobe Creative Suite
4 1 (0.16%) MS Visio
Business Applications
1 6 (0.99%) PeopleSoft HRMS
2 3 (0.49%) Remedy ITSM
3 1 (0.16%) Dynamics AX
3 1 (0.16%) Dynamics GP
3 1 (0.16%) Dynamics NAV
3 1 (0.16%) Salesforce.com CRM
3 1 (0.16%) SystmOne
Cloud Services
1 41 (6.73%) Office 365
2 34 (5.58%) Mimecast
3 6 (0.99%) Microsoft Azure
4 3 (0.49%) Cloud Computing
4 3 (0.49%) SaaS
5 1 (0.16%) Adobe Creative Cloud
Communications & Networking
1 95 (15.60%) VPN
2 52 (8.54%) DNS
3 49 (8.05%) TCP/IP
4 40 (6.57%) DHCP
5 38 (6.24%) LAN
6 33 (5.42%) WAN
7 32 (5.25%) VoIP
8 12 (1.97%) Internet
9 11 (1.81%) IP Telephony
10 7 (1.15%) Firewall
10 7 (1.15%) Wireless
11 6 (0.99%) Network Security
12 4 (0.66%) Intranet
13 3 (0.49%) HTTPS
13 3 (0.49%) SAN
13 3 (0.49%) VLAN
14 2 (0.33%) Cisco IOS
14 2 (0.33%) Ethernet
14 2 (0.33%) Softphone
14 2 (0.33%) SSL
Database & Business Intelligence
1 12 (1.97%) SQL Server
2 6 (0.99%) BusinessObjects Business Intelligence
3 4 (0.66%) GIS
4 2 (0.33%) SQL Server 2008
4 2 (0.33%) SQL Server 2012
5 1 (0.16%) Crystal Reports
5 1 (0.16%) Relational Database
Development Applications
1 7 (1.15%) JIRA
2 1 (0.16%) Visual Studio
General
1 177 (29.06%) Law
2 174 (28.57%) Legal
3 159 (26.11%) Finance
4 41 (6.73%) Banking
5 14 (2.30%) Telecoms
6 12 (1.97%) French Language
7 11 (1.81%) Marketing
8 10 (1.64%) German Language
9 9 (1.48%) International Banking
10 5 (0.82%) Publishing
10 5 (0.82%) Retail
11 4 (0.66%) Front Office
12 3 (0.49%) Back Office
12 3 (0.49%) Billing
12 3 (0.49%) Financial Institution
13 2 (0.33%) Investment Banking
14 1 (0.16%) Italian Language
14 1 (0.16%) Japanese Language
14 1 (0.16%) Local Government
14 1 (0.16%) Retail Banking
Libraries, Frameworks & Software Standards
1 13 (2.13%) .NET
2 10 (1.64%) ASP.NET
2 10 (1.64%) jQuery
3 2 (0.33%) COM
Miscellaneous
1 102 (16.75%) Blackberry
2 67 (11.00%) iPhone
3 36 (5.91%) Analytical Skills
4 26 (4.27%) iPad
5 19 (3.12%) Smartphone
6 11 (1.81%) Fintech
7 9 (1.48%) Client/Server
8 8 (1.31%) RSA SecurID
9 7 (1.15%) Video Conferencing
9 7 (1.15%) Virtual Team
10 5 (0.82%) Computer Science
10 5 (0.82%) Data Centre
10 5 (0.82%) Handset
10 5 (0.82%) Management Information System
10 5 (0.82%) Mobile Banking
11 4 (0.66%) BYOD
11 4 (0.66%) Mathematics
12 2 (0.33%) Fat Client
12 2 (0.33%) Mobile Payment
12 2 (0.33%) Thin Client
Operating Systems
1 483 (79.31%) Windows
2 332 (54.52%) Windows 7
3 65 (10.67%) Windows Server
4 52 (8.54%) Windows 8
5 42 (6.90%) Android
6 40 (6.57%) Windows Server 2008
7 37 (6.08%) Windows XP
8 34 (5.58%) Windows 10
9 30 (4.93%) Windows Server 2012
10 20 (3.28%) Windows Server 2003
11 13 (2.13%) Mac OS X
12 9 (1.48%) Mac OS
13 8 (1.31%) Apple iOS
14 4 (0.66%) Linux
15 3 (0.49%) Windows Vista
16 2 (0.33%) Windows 2000
17 1 (0.16%) CentOS
17 1 (0.16%) OS/2
Processes & Methodologies
1 350 (57.47%) ITIL
2 127 (20.85%) Service Management
3 66 (10.84%) Ticket Management
4 59 (9.69%) Document Management
4 59 (9.69%) Incident Management
5 51 (8.37%) Virtual Environments
6 49 (8.05%) Case Management
7 27 (4.43%) Service Delivery
8 24 (3.94%) ITIL V3
8 24 (3.94%) ITSM
8 24 (3.94%) Problem Management
9 18 (2.96%) Root Cause Analysis
10 17 (2.79%) CRM
11 14 (2.30%) Time Management
12 13 (2.13%) Business Intelligence
12 13 (2.13%) Change Management
13 11 (1.81%) Migration
14 10 (1.64%) Asset Management
14 10 (1.64%) MVC
14 10 (1.64%) Web Development
Programming Languages
1 16 (2.63%) SQL
2 13 (2.13%) C#
3 11 (1.81%) C
4 8 (1.31%) PowerShell
5 3 (0.49%) JavaScript
Qualifications
1 83 (13.63%) Microsoft Certification
2 43 (7.06%) MCSE
3 27 (4.43%) Degree
3 27 (4.43%) ITIL Certification
4 25 (4.11%) MOS
5 20 (3.28%) MCSA
6 18 (2.96%) MCITP
7 17 (2.79%) MCP
8 12 (1.97%) CCNA
8 12 (1.97%) Cisco Certification
9 10 (1.64%) MCTS
10 6 (0.99%) A+ Certification
11 5 (0.82%) ITIL Foundation Certificate
12 4 (0.66%) MCDST
12 4 (0.66%) Six Sigma Green Belt
13 3 (0.49%) DBS Check
13 3 (0.49%) VCP4
13 3 (0.49%) VMware Certified Professional (VCP)
14 1 (0.16%) Network+ Certification
14 1 (0.16%) Server+ Certification
Quality Assurance & Compliance
1 128 (21.02%) SLA
2 7 (1.15%) Sarbanes-Oxley
3 3 (0.49%) ISO 9001
System Software
1 353 (57.96%) Active Directory
2 20 (3.28%) XenApp
3 18 (2.96%) XenDesktop
4 15 (2.46%) VMware Infrastructure
5 7 (1.15%) Hyper-V
6 2 (0.33%) Microsoft App-V
6 2 (0.33%) Virtual Desktop
6 2 (0.33%) Virtual Servers
7 1 (0.16%) VMware ESX
Systems Management
1 37 (6.08%) SCCM
2 10 (1.64%) WSUS
3 7 (1.15%) Backup Exec
3 7 (1.15%) Nagios
3 7 (1.15%) Norton AntiVirus
4 6 (0.99%) SCOM
5 5 (0.82%) AirWatch
5 5 (0.82%) CA Spectrum
5 5 (0.82%) NetBackup
6 4 (0.66%) Symantec Enterprise Vault
7 3 (0.49%) Casper Suite
8 2 (0.33%) XenMobile
9 1 (0.16%) Failover Clustering
9 1 (0.16%) SCSM
Vendors
1 288 (47.29%) Microsoft
2 197 (32.35%) Citrix
3 94 (15.44%) Cisco
4 71 (11.66%) iManage
5 39 (6.40%) Apple
6 36 (5.91%) Mitel
6 36 (5.91%) VMware
7 15 (2.46%) Remedy
8 14 (2.30%) Symantec
9 12 (1.97%) Bloomberg
9 12 (1.97%) ServiceNow
10 11 (1.81%) SAP
11 10 (1.64%) Google
11 10 (1.64%) MobileIron
12 9 (1.48%) Reuters
13 8 (1.31%) Adobe
13 8 (1.31%) Avaya
13 8 (1.31%) Dell
13 8 (1.31%) FactSet
14 7 (1.15%) Lotus
London
Plan-net
Salary: Unspecified Market rate
Posted: Yesterday
City, London
Robert Half
Salary: £20000 - £27500 per annum
Posted: 2 days ago
City, London
Oliver James Associates
Posted: Yesterday
City, London
Burns Sheehan
Salary: £22000.00 - £28000.00 per annum
Posted: 4 days ago
London
Hurren and Hope
Salary: £22k - 27k per year
Posted: Yesterday
West London
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: £27,000 per annum + benefits
Posted: 2 days ago
Central London / West End
Latcom Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
London
Lorien Resourcing
Posted: 3 days ago
London
Plan-net
Salary: Unspecified Market rate
Posted: 4 days ago
London
Plan-net
Salary: Market rate
Posted: 4 days ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
London
Plan-net
Salary: Market rate
Posted: 4 days ago
London
Information Technology Services
Salary: £20k - 26k per year
Posted: 6 days ago
City, London
Send
Salary: From £24,000 to £30,000 per annum + Benefits
Posted: 5 days ago
London
Cancer Research UK
Salary: £23000 - £26000 per annum + Excellent benefits
Posted: 12 days ago
South West London
World First
Posted: 24 days ago
East Croydon
Networx
Salary: £28,028 - £30,300 + Benefits
Posted: 15 days ago