The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 321 395 423
Rank change year-on-year
+74 +28
Permanent jobs requiring a Service Desk Analyst 372 248 203
As % of all permanent IT jobs located in London 0.86% 0.54% 0.46%
As % of the Job Titles category 0.92% 0.58% 0.49%
Number of salaries quoted 312 230 173
Average salary £27,500 £27,500 £24,500
Average salary % change year-on-year
- +12.24%
90% offered a salary of more than £22,000 £21,000 £20,500
10% offered a salary of more than £36,350 £39,100 £32,500
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40405 43045 41456
As % of all permanent IT jobs located in London 93.70% 93.90% 94.08%
Number of salaries quoted 34072 35461 35117
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 March 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 78 £27,500 - 8
Chessington -5 7 £22,500 +18.42%
Wimbledon - 6 - -
Surbiton +6 5 £25,000 +31.57%
Croydon +14 4 £24,000 -1.03%
Uxbridge - 3 £21,500 -
Sidcup - 2 £26,000 -
Bromley +9 1 £22,500 -40.00%
Beckenham - 1 £21,500 -
Twickenham - 1 £20,500 -
Harrow - 1 - -
Romford - 1 £27,500 -
Wembley - 1 £23,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 30 March 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 553 (73.64%) Windows
2 484 (64.45%) Active Directory
3 456 (60.72%) MS Office
4 386 (51.40%) Windows 7
5 378 (50.33%) ITIL
6 351 (46.74%) Microsoft
7 233 (31.03%) Blackberry
8 216 (28.76%) MS Excel
9 211 (28.10%) Finance
10 190 (25.30%) MS Exchange
11 186 (24.77%) SLA
12 178 (23.70%) Citrix
13 163 (21.70%) Blackberry Enterprise Server
14 147 (19.57%) Windows XP
15 138 (18.38%) Law
16 127 (16.91%) Legal
17 91 (12.12%) Service Management
18 88 (11.72%) Degree
19 84 (11.19%) Banking
20 75 (9.99%) Windows Server 2008
21 73 (9.72%) Microsoft Certification
22 67 (8.92%) Document Management
23 66 (8.79%) Incident Management
23 66 (8.79%) Cisco
24 65 (8.66%) Exchange Server 2010
24 65 (8.66%) Windows 8
25 58 (7.72%) TCP/IP
26 52 (6.92%) WAN
27 51 (6.79%) LAN
27 51 (6.79%) CRM

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 30 March 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 190 (25.30%) MS Exchange
2 163 (21.70%) Blackberry Enterprise Server
3 65 (8.66%) Exchange Server 2010
4 34 (4.53%) Lync
5 29 (3.86%) Exchange Server 2003
6 25 (3.33%) Exchange Server 2007
7 22 (2.93%) Exchange Server 2013
8 20 (2.66%) SharePoint
9 17 (2.26%) WorkSite
10 9 (1.20%) IBM Notes
11 3 (0.40%) Documentum
12 2 (0.27%) Apache
12 2 (0.27%) Tomcat
13 1 (0.13%) CMS
13 1 (0.13%) SharePoint 2010
Applications
1 456 (60.72%) MS Office
2 216 (28.76%) MS Excel
3 40 (5.33%) MS PowerPoint
4 19 (2.53%) MS Visio
5 1 (0.13%) Acrobat
5 1 (0.13%) Spreadsheet
5 1 (0.13%) Adobe Creative Suite
5 1 (0.13%) MS Project
Business Applications
1 4 (0.53%) Remedy ITSM
1 4 (0.53%) Magento
1 4 (0.53%) Fredhopper
2 2 (0.27%) assyst
3 1 (0.13%) Dynamics CRM
3 1 (0.13%) Changepoint
3 1 (0.13%) SAP CCM
3 1 (0.13%) CA PPM
3 1 (0.13%) SAP ERP
Cloud Services
1 13 (1.73%) Office 365
2 5 (0.67%) Google Apps
3 3 (0.40%) IaaS
3 3 (0.40%) Microsoft Azure
4 2 (0.27%) Amazon AWS
4 2 (0.27%) Amazon EC2
4 2 (0.27%) Amazon S3
4 2 (0.27%) Amazon ELB
4 2 (0.27%) Yammer
5 1 (0.13%) Cloud Computing
Communications & Networking
1 58 (7.72%) TCP/IP
2 52 (6.92%) WAN
3 51 (6.79%) LAN
4 49 (6.52%) DHCP
5 46 (6.13%) VPN
6 45 (5.99%) DNS
7 34 (4.53%) VoIP
8 33 (4.39%) Firewall
9 21 (2.80%) Internet
10 16 (2.13%) Network Security
11 12 (1.60%) IP Telephony
12 10 (1.33%) Wireless
13 9 (1.20%) VLAN
14 8 (1.07%) ADSL
15 7 (0.93%) SAN
16 5 (0.67%) Broadband
16 5 (0.67%) Ethernet
16 5 (0.67%) Cisco IOS
17 4 (0.53%) DSL
18 3 (0.40%) SNMP
Database & Business Intelligence
1 13 (1.73%) SQL Server
2 7 (0.93%) SQL Server 2008
3 6 (0.80%) SQL Server 2005
3 6 (0.80%) SQL Server 2000
4 2 (0.27%) SQLPlus
4 2 (0.27%) Data Warehouse
4 2 (0.27%) Oracle Database
5 1 (0.13%) MySQL
5 1 (0.13%) FileMaker
Development Applications
1 2 (0.27%) Jenkins
2 1 (0.13%) Hudson
General
1 211 (28.10%) Finance
2 138 (18.38%) Law
3 127 (16.91%) Legal
4 84 (11.19%) Banking
5 21 (2.80%) Advertising
6 18 (2.40%) Retail
7 13 (1.73%) Financial Institution
7 13 (1.73%) Telecoms
8 11 (1.46%) Investment Banking
9 9 (1.20%) Manufacturing
10 5 (0.67%) Spanish Language
11 4 (0.53%) Marketing
12 3 (0.40%) Publishing
12 3 (0.40%) Games
13 2 (0.27%) French Language
13 2 (0.27%) German Language
13 2 (0.27%) Front Office
14 1 (0.13%) Back Office
14 1 (0.13%) Electronics
14 1 (0.13%) Italian Language
Libraries, Frameworks & Software Standards
1 7 (0.93%) XML
2 5 (0.67%) FIX Protocol
3 2 (0.27%) Web Services
4 1 (0.13%) HTML
4 1 (0.13%) LINQ
Miscellaneous
1 233 (31.03%) Blackberry
2 47 (6.26%) Management Information System
3 34 (4.53%) Video Conferencing
3 34 (4.53%) iPhone
4 23 (3.06%) iPad
5 19 (2.53%) Analytical Skills
6 18 (2.40%) Computer Science
7 17 (2.26%) Hedge funds
8 14 (1.86%) Fat Client
8 14 (1.86%) Smartphone
8 14 (1.86%) Thin Client
9 10 (1.33%) Mathematics
10 9 (1.20%) Enterprise Software
10 9 (1.20%) User Experience
10 9 (1.20%) CMDB
11 5 (0.67%) PDA
11 5 (0.67%) EPoS
11 5 (0.67%) Mobile Computing
12 2 (0.27%) NHS
12 2 (0.27%) Foreign Exchange (FX)
Operating Systems
1 553 (73.64%) Windows
2 386 (51.40%) Windows 7
3 147 (19.57%) Windows XP
4 75 (9.99%) Windows Server 2008
5 65 (8.66%) Windows 8
6 44 (5.86%) Windows Server 2003
7 37 (4.93%) Android
8 30 (3.99%) Mac OS X
9 16 (2.13%) Linux
9 16 (2.13%) Apple iOS
9 16 (2.13%) Windows Server 2012
10 13 (1.73%) Windows Vista
11 10 (1.33%) UNIX
12 6 (0.80%) Mac OS
13 5 (0.67%) Windows Mobile
13 5 (0.67%) Windows 2000
14 2 (0.27%) Solaris
14 2 (0.27%) Ubuntu
14 2 (0.27%) CentOS
Processes & Methodologies
1 378 (50.33%) ITIL
2 91 (12.12%) Service Management
3 67 (8.92%) Document Management
4 66 (8.79%) Incident Management
5 51 (6.79%) CRM
6 49 (6.52%) ITIL V3
7 44 (5.86%) Service Delivery
8 36 (4.79%) Problem Management
9 35 (4.66%) Asset Management
10 22 (2.93%) Release Management
11 20 (2.66%) Configuration Management
12 18 (2.40%) Investment Management
12 18 (2.40%) Change Control
13 15 (2.00%) Time Management
13 15 (2.00%) Change Management
14 14 (1.86%) Practice Management
14 14 (1.86%) Root Cause Analysis
15 12 (1.60%) Service Desk Management
15 12 (1.60%) Low Latency
16 11 (1.46%) ITSM
Programming Languages
1 28 (3.73%) SQL
2 15 (2.00%) Java
3 3 (0.40%) C
4 2 (0.27%) PL/SQL
5 1 (0.13%) PHP
5 1 (0.13%) PowerShell
Qualifications
1 88 (11.72%) Degree
2 73 (9.72%) Microsoft Certification
3 48 (6.39%) MCSE
4 47 (6.26%) MCP
5 45 (5.99%) ITIL Certification
6 37 (4.93%) Cisco Certification
7 35 (4.66%) CCNA
8 22 (2.93%) MCSA
9 18 (2.40%) MOS
10 11 (1.46%) A+ Certification
11 9 (1.20%) MCITP
12 5 (0.67%) Security Cleared
12 5 (0.67%) MCDST
13 4 (0.53%) ITIL Foundation Certificate
14 3 (0.40%) MCTS
15 2 (0.27%) Citrix Certification
16 1 (0.13%) CCIE
16 1 (0.13%) CCNP
16 1 (0.13%) CCA
16 1 (0.13%) HND
Quality Assurance & Compliance
1 186 (24.77%) SLA
2 2 (0.27%) ISO 9001
System Software
1 484 (64.45%) Active Directory
2 39 (5.19%) VMware Infrastructure
3 35 (4.66%) XenApp
4 22 (2.93%) XenDesktop
5 19 (2.53%) XenServer
6 13 (1.73%) Hyper-V
7 8 (1.07%) Citrix Presentation Server
8 3 (0.40%) VMware ESXi
9 2 (0.27%) VMware ESX
9 2 (0.27%) Microsoft App-V
10 1 (0.13%) Microsoft Virtual Server
10 1 (0.13%) Novell eDirectory
10 1 (0.13%) MetaFrame
10 1 (0.13%) Terminal Services
10 1 (0.13%) vSphere
Systems Management
1 36 (4.79%) SCCM
2 8 (1.07%) McAfee ePO
2 8 (1.07%) Norton AntiVirus
3 3 (0.40%) NetBackup
4 2 (0.27%) Puppet
4 2 (0.27%) ITRS Geneos
4 2 (0.27%) Ansible
5 1 (0.13%) SCOM
5 1 (0.13%) Cisco CUCM
5 1 (0.13%) Windows Intune
5 1 (0.13%) Symantec Enterprise Vault
5 1 (0.13%) CA Spectrum
5 1 (0.13%) Backup Exec
5 1 (0.13%) WSUS
5 1 (0.13%) ServiceCenter
5 1 (0.13%) CiscoWorks
5 1 (0.13%) Tivoli
5 1 (0.13%) Tivoli Storage Manager
5 1 (0.13%) Systems Management Server (SMS)
5 1 (0.13%) Nagios
Vendors
1 351 (46.74%) Microsoft
2 178 (23.70%) Citrix
3 66 (8.79%) Cisco
4 50 (6.66%) VMware
5 41 (5.46%) Bloomberg
6 40 (5.33%) Reuters
7 37 (4.93%) ServiceNow
8 29 (3.86%) Remedy
9 27 (3.60%) Apple
10 25 (3.33%) McAfee
11 20 (2.66%) Interwoven
11 20 (2.66%) Avaya
12 18 (2.40%) Symantec
13 17 (2.26%) OpenText
14 14 (1.86%) Sophos
14 14 (1.86%) HP
15 12 (1.60%) JD Edwards
16 10 (1.33%) Altiris
17 9 (1.20%) Lotus
18 8 (1.07%) CheckPoint
East London
Randstad Technologies
Salary: £18000.00 per annum
Posted: 15 hours ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 16 hours ago
City of London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 3 days ago
London
Harris Global
Salary: £24000 - £28000 per annum + bonus + bens
Posted: 3 days ago
London
Dacorum Borough Council
Salary: From £16,043 to £19,136 per annum per annum (Inclusive of London Fring
Posted: 4 days ago
London
Tate Gallery
Salary: Competitive
Posted: 4 days ago
City of London
Interquest - IQ ESM
Salary: £25000 - £35000 per annum
Posted: 4 days ago
London
Cyber Team
Salary: From £25,000 to £25,700 per annum
Posted: 5 days ago
London
Roc Search
Salary: £28000 - £35000 per annum + + benefits
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £25000.00 - £35000.00 per annum
Posted: 6 days ago
London
Austin Fraser
Salary: £22000.00 - £25000.00 per annum + Work from Home
Posted: 6 days ago
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 10 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £20000 - £24000 per annum + benefits
Posted: 10 days ago
City, London
Bell Integration
Posted: 11 days ago
London
TelecityGroup International Limited
Salary: Up to £26,000 per annum Competitive
Posted: 11 days ago
Teddington, Middlesex
Haymarket Media Group
Salary: Salary Dependent on Experience
Posted: 14 days ago
London
Huxley Banking & Financial Services
Salary: £30000 - £40000 per annum + competitive
Posted: 26 days ago
City of London
UK Mission Enterprise
Salary: £25000 - £35000 per annum
Posted: 27 days ago