The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 304 412 441
Rank change year-on-year
+108 +29
Permanent jobs requiring a Service Desk Analyst 396 230 201
As % of all permanent IT jobs located in London 0.87% 0.51% 0.42%
As % of the Job Titles category 0.93% 0.54% 0.44%
Number of salaries quoted 353 208 168
Average salary £26,500 £27,500 £24,500
Average salary % change year-on-year
-3.63% +12.24%
90% offered a salary of more than £22,500 £22,000 £21,000
10% offered a salary of more than £38,000 £40,000 £35,000
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42480 42653 45259
As % of all permanent IT jobs located in London 93.72% 93.92% 94.46%
Number of salaries quoted 35743 35970 38991
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 24 October 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +33 83 £28,000 -9.67% 11
Croydon +15 20 £24,000 +6.66% 1
Surbiton - 5 £19,000 -
Wembley - 3 £32,500 -
Harrow - 2 - -
Chiswick -2 1 £22,000 -32.30%
Hammersmith -8 1 £27,500 -1.78%
Kingston Upon Thames -9 1 £28,000 +4.67%
New Malden - 1 £26,000 -
Stanmore - 1 £22,000 -
Wimbledon - 1 £25,500 -
Worcester Park - 1 £25,000 -
Chessington - 1 £21,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 24 October 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 525 (78.13%) Windows
2 425 (63.24%) Active Directory
3 397 (59.08%) MS Office
4 362 (53.87%) ITIL
5 342 (50.89%) Windows 7
6 330 (49.11%) Microsoft
7 221 (32.89%) MS Excel
8 206 (30.65%) Blackberry
9 191 (28.42%) Windows XP
10 174 (25.89%) Finance
11 170 (25.30%) Citrix
12 162 (24.11%) MS Exchange
13 150 (22.32%) SLA
14 105 (15.63%) Law
15 94 (13.99%) Legal
16 90 (13.39%) Service Management
17 86 (12.80%) Blackberry Enterprise Server
17 86 (12.80%) Microsoft Certification
18 82 (12.20%) Degree
19 78 (11.61%) TCP/IP
20 64 (9.52%) Banking
21 61 (9.08%) ITIL Certification
22 56 (8.33%) MCP
23 54 (8.04%) Windows Server 2003
23 54 (8.04%) VMware
23 54 (8.04%) ITIL V3
24 52 (7.74%) Incident Management
25 47 (6.99%) MS PowerPoint
26 45 (6.70%) Cisco
27 44 (6.55%) Document Management

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 24 October 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 162 (24.11%) MS Exchange
2 86 (12.80%) Blackberry Enterprise Server
3 44 (6.55%) Exchange Server 2010
4 30 (4.46%) Exchange Server 2003
5 28 (4.17%) Lync
6 23 (3.42%) IBM Notes
7 17 (2.53%) Exchange Server 2007
8 11 (1.64%) WorkSite
9 8 (1.19%) Exchange Server 2013
10 6 (0.89%) CMS
11 5 (0.74%) SharePoint
12 4 (0.60%) Documentum
13 2 (0.30%) IIS
14 1 (0.15%) JBoss
14 1 (0.15%) Apache
14 1 (0.15%) Tomcat
14 1 (0.15%) Adobe CQ
14 1 (0.15%) Confluence
Applications
1 397 (59.08%) MS Office
2 221 (32.89%) MS Excel
3 47 (6.99%) MS PowerPoint
4 10 (1.49%) MS Visio
5 8 (1.19%) MS Project
6 5 (0.74%) Acrobat
Business Applications
1 7 (1.04%) Remedy ITSM
2 3 (0.45%) Bond Adapt
2 3 (0.45%) Dynamics CRM
3 1 (0.15%) Changepoint
3 1 (0.15%) Misys Midas
3 1 (0.15%) SAP Oil and Gas
3 1 (0.15%) assyst
3 1 (0.15%) CA Clarity
Cloud Services
1 29 (4.32%) Office 365
2 5 (0.74%) Cloud Computing
3 3 (0.45%) Microsoft Azure
Communications & Networking
1 78 (11.61%) TCP/IP
2 37 (5.51%) DHCP
3 34 (5.06%) VPN
4 33 (4.91%) DNS
5 23 (3.42%) VoIP
6 21 (3.13%) LAN
7 18 (2.68%) WAN
8 17 (2.53%) IP Telephony
9 15 (2.23%) Internet
10 9 (1.34%) Network Security
11 8 (1.19%) Firewall
12 7 (1.04%) Wireless
13 6 (0.89%) 3G
13 6 (0.89%) ADSL
13 6 (0.89%) Broadband
14 5 (0.74%) Wi-Fi
14 5 (0.74%) Intranet
15 4 (0.60%) SAN
16 3 (0.45%) PBX
16 3 (0.45%) Cisco IOS
Database & Business Intelligence
1 15 (2.23%) SQL Server
2 7 (1.04%) MS Access
3 4 (0.60%) SQL Server 2008
4 3 (0.45%) SQL Server 2005
5 2 (0.30%) Relational Database
5 2 (0.30%) SQL Server 2000
6 1 (0.15%) SQL Server Reporting Services
6 1 (0.15%) MySQL
Development Applications
1 3 (0.45%) JIRA
2 1 (0.15%) Hudson
2 1 (0.15%) Serena SBM
General
1 174 (25.89%) Finance
2 105 (15.63%) Law
3 94 (13.99%) Legal
4 64 (9.52%) Banking
5 26 (3.87%) Financial Institution
6 15 (2.23%) French Language
7 14 (2.08%) Telecoms
8 13 (1.93%) Retail
9 10 (1.49%) Advertising
9 10 (1.49%) Investment Banking
10 7 (1.04%) Publishing
11 5 (0.74%) German Language
12 4 (0.60%) Multimedia
12 4 (0.60%) Back Office
13 3 (0.45%) Manufacturing
14 2 (0.30%) Front Office
15 1 (0.15%) Electronics
15 1 (0.15%) Italian Language
15 1 (0.15%) Japanese Language
15 1 (0.15%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (0.60%) COM
2 2 (0.30%) CSS
2 2 (0.30%) HTML
3 1 (0.15%) .NET
3 1 (0.15%) Web Services
3 1 (0.15%) Java EE
3 1 (0.15%) Application Packaging
Miscellaneous
1 206 (30.65%) Blackberry
2 41 (6.10%) iPhone
3 27 (4.02%) Video Conferencing
4 26 (3.87%) iPad
5 23 (3.42%) Hedge funds
6 21 (3.13%) Smartphone
7 20 (2.98%) Management Information System
7 20 (2.98%) Computer Science
7 20 (2.98%) Fat Client
7 20 (2.98%) Thin Client
8 19 (2.83%) Analytical Skills
9 9 (1.34%) PDA
10 4 (0.60%) Digital Media
11 3 (0.45%) AS400
11 3 (0.45%) EPoS
11 3 (0.45%) Enterprise Software
12 2 (0.30%) User Experience
12 2 (0.30%) IVR
13 1 (0.15%) New Media
13 1 (0.15%) Chip and PIN
Operating Systems
1 525 (78.13%) Windows
2 342 (50.89%) Windows 7
3 191 (28.42%) Windows XP
4 54 (8.04%) Windows Server 2003
5 31 (4.61%) Windows Server 2008
6 25 (3.72%) Windows 8
7 23 (3.42%) Mac OS X
8 17 (2.53%) Android
9 10 (1.49%) Windows 2000
9 10 (1.49%) Mac OS
10 8 (1.19%) Windows Mobile
11 6 (0.89%) Linux
12 4 (0.60%) Windows Vista
13 3 (0.45%) Apple iOS
13 3 (0.45%) Windows Server 2012
Processes & Methodologies
1 362 (53.87%) ITIL
2 90 (13.39%) Service Management
3 54 (8.04%) ITIL V3
4 52 (7.74%) Incident Management
5 44 (6.55%) Document Management
6 39 (5.80%) Problem Management
7 27 (4.02%) Service Delivery
8 25 (3.72%) CRM
9 23 (3.42%) ITSM
10 22 (3.27%) Continuous Improvement
11 21 (3.13%) Asset Management
12 18 (2.68%) Time Management
13 13 (1.93%) Release Management
14 12 (1.79%) Change Management
15 11 (1.64%) Configuration Management
15 11 (1.64%) Change Control
16 10 (1.49%) Mobile Device Management
16 10 (1.49%) Migration
16 10 (1.49%) Investment Management
17 9 (1.34%) Practice Management
Programming Languages
1 19 (2.83%) SQL
2 8 (1.19%) Java
3 4 (0.60%) C
3 4 (0.60%) PowerShell
Qualifications
1 86 (12.80%) Microsoft Certification
2 82 (12.20%) Degree
3 61 (9.08%) ITIL Certification
4 56 (8.33%) MCP
5 30 (4.46%) MCSE
6 25 (3.72%) A+ Certification
6 25 (3.72%) MCITP
7 22 (3.27%) MCSA
8 18 (2.68%) MCDST
9 13 (1.93%) ITIL Foundation Certificate
10 9 (1.34%) MOS
10 9 (1.34%) Security Cleared
11 5 (0.74%) CCENT
12 3 (0.45%) Citrix Certification
13 2 (0.30%) CCAA
13 2 (0.30%) DV Cleared
14 1 (0.15%) SC Cleared
14 1 (0.15%) Cisco Certification
14 1 (0.15%) CCNA
Quality Assurance & Compliance
1 150 (22.32%) SLA
2 1 (0.15%) Sarbanes-Oxley
System Software
1 425 (63.24%) Active Directory
2 38 (5.65%) VMware Infrastructure
3 19 (2.83%) XenApp
4 9 (1.34%) XenDesktop
5 8 (1.19%) MetaFrame
6 6 (0.89%) Terminal Services
7 5 (0.74%) Novell eDirectory
7 5 (0.74%) Citrix Presentation Server
8 3 (0.45%) vSphere
8 3 (0.45%) XenServer
9 2 (0.30%) Hyper-V
9 2 (0.30%) Microsoft App-V
Systems Management
1 32 (4.76%) SCCM
2 5 (0.74%) ServiceCenter
2 5 (0.74%) Systems Management Server (SMS)
3 4 (0.60%) Tivoli
3 4 (0.60%) Norton AntiVirus
3 4 (0.60%) McAfee ePO
3 4 (0.60%) Cisco CUCM
4 3 (0.45%) Symantec Enterprise Vault
4 3 (0.45%) NetBackup
5 2 (0.30%) Nagios
5 2 (0.30%) ARCserve
5 2 (0.30%) Symantec Endpoint Protection
5 2 (0.30%) CiscoWorks
5 2 (0.30%) HP Data Protector
6 1 (0.15%) SCOM
6 1 (0.15%) Tivoli Storage Manager
6 1 (0.15%) Backup Exec
6 1 (0.15%) DameWare
Vendors
1 330 (49.11%) Microsoft
2 170 (25.30%) Citrix
3 54 (8.04%) VMware
4 45 (6.70%) Cisco
5 34 (5.06%) Reuters
5 34 (5.06%) Bloomberg
6 30 (4.46%) Remedy
7 23 (3.42%) Lotus
8 22 (3.27%) Apple
9 20 (2.98%) Interwoven
10 18 (2.68%) HP
11 17 (2.53%) Open Text
12 16 (2.38%) Avaya
13 15 (2.23%) Altiris
13 15 (2.23%) ServiceNow
14 9 (1.34%) McAfee
14 9 (1.34%) Symantec
15 8 (1.19%) Dell
15 8 (1.19%) Mitel
16 7 (1.04%) Polycom
City of London
Harrington Starr
Salary: £35000 per annum
Posted: Yesterday
London
Colston Consulting
Salary: £26k - 30k per year + Benefits
Posted: Yesterday
London
Ashdown IT
Salary: £30000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 - £33000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £32k - 38k per year + Excellent benefits
Posted: 3 days ago
London
Mi5
Salary: From £21,633 to £32,158 per annum
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £28000 per annum
Posted: 3 days ago
London
Marcus Donald People
Salary: £20000 to £26000 per annum
Posted: 3 days ago
East London
LA International
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
City, London
Harrington Starr
Salary: £28000 - £35000 per annum
Posted: 4 days ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 4 days ago
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: 5 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £40k - 43.5k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £35k - 45k per year
Posted: 6 days ago
West London
CPS Group
Posted: 8 days ago
London
Hays IT - Uk Posting account
Salary: £18000.00 - £24000.00 per annum
Posted: 9 days ago