The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 347 402 413
Rank change year-on-year
+55 +11
Permanent jobs requiring a Service Desk Analyst 314 272 215
As % of all permanent IT jobs located in London 0.72% 0.56% 0.49%
As % of the Job Titles category 0.77% 0.60% 0.52%
Number of salaries quoted 276 249 190
Average salary £28,000 £27,500 £25,500
Average salary % change year-on-year
+1.81% +7.84%
90% offered a salary of more than £22,000 £22,000 £20,500
10% offered a salary of more than £38,000 £35,000 £32,500
UK excluding London average salary £22,000 £21,000 £21,000
% change year-on-year
+4.76% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40624 45661 41244
As % of all permanent IT jobs located in London 93.51% 93.84% 93.72%
Number of salaries quoted 34358 38187 34690
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 22 May 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +29 68 £28,500 +3.63% 10
Wimbledon - 6 - -
Brentford - 2 £35,000 -
Croydon +2 1 £22,500 -10.00% 1
Harrow - 1 - -
Romford - 1 £27,500 -
Twickenham - 1 £20,500 -
Uxbridge - 1 £23,000 -
Chessington - 1 £22,500 -
Docklands, London - 1 £18,000 -
Canary Wharf - 1 £36,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 464 (69.77%) Windows
2 418 (62.86%) Active Directory
3 386 (58.05%) MS Office
4 329 (49.47%) ITIL
5 315 (47.37%) Windows 7
6 299 (44.96%) Microsoft
7 195 (29.32%) Finance
8 180 (27.07%) SLA
9 177 (26.62%) MS Excel
10 170 (25.56%) Blackberry
11 158 (23.76%) Blackberry Enterprise Server
12 152 (22.86%) MS Exchange
13 145 (21.80%) Legal
14 141 (21.20%) Citrix
15 136 (20.45%) Law
16 102 (15.34%) Windows XP
17 88 (13.23%) Banking
18 86 (12.93%) Service Management
19 71 (10.68%) Windows Server 2008
20 66 (9.92%) Cisco
21 62 (9.32%) Degree
22 60 (9.02%) Microsoft Certification
23 58 (8.72%) Windows 8
24 51 (7.67%) Document Management
25 48 (7.22%) Android
25 48 (7.22%) CRM
26 47 (7.07%) Incident Management
27 46 (6.92%) Exchange Server 2010
28 43 (6.47%) WAN
29 42 (6.32%) MCSE

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 158 (23.76%) Blackberry Enterprise Server
2 152 (22.86%) MS Exchange
3 46 (6.92%) Exchange Server 2010
4 26 (3.91%) Lync
5 25 (3.76%) WorkSite
6 20 (3.01%) Exchange Server 2007
7 19 (2.86%) IBM Notes
8 17 (2.56%) Exchange Server 2013
9 15 (2.26%) Exchange Server 2003
9 15 (2.26%) SharePoint
10 2 (0.30%) Apache
10 2 (0.30%) Tomcat
11 1 (0.15%) SharePoint 2010
Applications
1 386 (58.05%) MS Office
2 177 (26.62%) MS Excel
3 21 (3.16%) MS PowerPoint
4 15 (2.26%) MS Visio
5 5 (0.75%) Adobe Creative Suite
6 1 (0.15%) Spreadsheet
Business Applications
1 4 (0.60%) Magento
1 4 (0.60%) Fredhopper
2 3 (0.45%) Remedy ITSM
3 2 (0.30%) assyst
3 2 (0.30%) Eikon
4 1 (0.15%) SAP ERP
4 1 (0.15%) SAP CCM
4 1 (0.15%) Dynamics CRM
Cloud Services
1 14 (2.11%) Mimecast
2 8 (1.20%) Office 365
3 3 (0.45%) Google Apps
3 3 (0.45%) IaaS
4 2 (0.30%) Amazon AWS
4 2 (0.30%) Amazon EC2
4 2 (0.30%) Amazon S3
4 2 (0.30%) Amazon ELB
5 1 (0.15%) Yammer
5 1 (0.15%) iPaaS
5 1 (0.15%) Microsoft Azure
Communications & Networking
1 43 (6.47%) WAN
2 41 (6.17%) VPN
3 40 (6.02%) LAN
4 29 (4.36%) TCP/IP
5 28 (4.21%) VoIP
6 27 (4.06%) DHCP
7 26 (3.91%) Internet
7 26 (3.91%) Firewall
8 21 (3.16%) DNS
9 16 (2.41%) IP Telephony
10 14 (2.11%) VLAN
11 12 (1.80%) Wireless
12 11 (1.65%) Network Security
13 7 (1.05%) ADSL
14 6 (0.90%) SAN
15 5 (0.75%) DSL
15 5 (0.75%) Broadband
16 4 (0.60%) Cisco IOS
17 3 (0.45%) SNMP
18 2 (0.30%) WLAN
Database & Business Intelligence
1 10 (1.50%) SQL Server
2 4 (0.60%) SQL Server 2000
2 4 (0.60%) SQL Server 2005
2 4 (0.60%) SQL Server 2008
3 2 (0.30%) SQLPlus
3 2 (0.30%) Oracle Database
4 1 (0.15%) Relational Database
4 1 (0.15%) FileMaker
4 1 (0.15%) Data Warehouse
4 1 (0.15%) RDBMS
Development Applications
1 2 (0.30%) Jenkins
General
1 195 (29.32%) Finance
2 145 (21.80%) Legal
3 136 (20.45%) Law
4 88 (13.23%) Banking
5 22 (3.31%) Advertising
6 16 (2.41%) Telecoms
7 11 (1.65%) International Banking
8 10 (1.50%) Financial Institution
8 10 (1.50%) Retail
8 10 (1.50%) Investment Banking
9 4 (0.60%) Marketing
9 4 (0.60%) Manufacturing
10 3 (0.45%) Publishing
10 3 (0.45%) Spanish Language
11 2 (0.30%) German Language
11 2 (0.30%) Multimedia
11 2 (0.30%) Games
11 2 (0.30%) Front Office
12 1 (0.15%) Electronics
12 1 (0.15%) Back Office
Libraries, Frameworks & Software Standards
1 6 (0.90%) XML
2 5 (0.75%) FIX Protocol
3 2 (0.30%) Web Services
4 1 (0.15%) Application Packaging
4 1 (0.15%) HTML
Miscellaneous
1 170 (25.56%) Blackberry
2 40 (6.02%) Management Information System
3 21 (3.16%) Video Conferencing
4 20 (3.01%) Analytical Skills
5 19 (2.86%) Hedge funds
5 19 (2.86%) Mathematics
6 18 (2.71%) iPhone
7 17 (2.56%) iPad
8 16 (2.41%) Computer Science
9 15 (2.26%) CMDB
10 9 (1.35%) User Experience
10 9 (1.35%) PDA
10 9 (1.35%) Fat Client
10 9 (1.35%) Thin Client
11 6 (0.90%) Enterprise Software
12 5 (0.75%) Handset
12 5 (0.75%) Smartphone
13 4 (0.60%) EPoS
13 4 (0.60%) Mobile Computing
14 2 (0.30%) NHS
Operating Systems
1 464 (69.77%) Windows
2 315 (47.37%) Windows 7
3 102 (15.34%) Windows XP
4 71 (10.68%) Windows Server 2008
5 58 (8.72%) Windows 8
6 48 (7.22%) Android
7 36 (5.41%) Windows Server 2003
8 24 (3.61%) Mac OS X
9 19 (2.86%) Apple iOS
10 15 (2.26%) Linux
10 15 (2.26%) Windows Server 2012
11 11 (1.65%) Windows Vista
12 9 (1.35%) UNIX
13 4 (0.60%) Windows Mobile
14 3 (0.45%) Mac OS
14 3 (0.45%) Windows 2000
15 2 (0.30%) Solaris
15 2 (0.30%) Ubuntu
16 1 (0.15%) CentOS
Processes & Methodologies
1 329 (49.47%) ITIL
2 86 (12.93%) Service Management
3 51 (7.67%) Document Management
4 48 (7.22%) CRM
5 47 (7.07%) Incident Management
6 34 (5.11%) Configuration Management
7 32 (4.81%) Problem Management
8 26 (3.91%) Asset Management
9 25 (3.76%) Service Delivery
10 24 (3.61%) ITIL V3
11 19 (2.86%) Practice Management
12 18 (2.71%) Release Management
13 17 (2.56%) Change Management
14 16 (2.41%) Investment Management
15 14 (2.11%) Time Management
16 11 (1.65%) Low Latency
17 10 (1.50%) PRINCE2
17 10 (1.50%) ITSM
17 10 (1.50%) Service Desk Management
18 9 (1.35%) Root Cause Analysis
Programming Languages
1 23 (3.46%) SQL
2 8 (1.20%) Java
3 2 (0.30%) PL/SQL
3 2 (0.30%) C
4 1 (0.15%) PowerShell
Qualifications
1 62 (9.32%) Degree
2 60 (9.02%) Microsoft Certification
3 42 (6.32%) MCSE
4 37 (5.56%) Cisco Certification
5 35 (5.26%) CCNA
6 33 (4.96%) ITIL Certification
7 29 (4.36%) MCP
8 20 (3.01%) MCSA
9 16 (2.41%) MOS
10 10 (1.50%) MCITP
11 5 (0.75%) Security Cleared
12 4 (0.60%) A+ Certification
12 4 (0.60%) MCTS
13 3 (0.45%) MCDST
14 2 (0.30%) CCA
14 2 (0.30%) Citrix Certification
14 2 (0.30%) CCIE
14 2 (0.30%) CCNP
14 2 (0.30%) HND
14 2 (0.30%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 180 (27.07%) SLA
2 13 (1.95%) ISO 9001
System Software
1 418 (62.86%) Active Directory
2 24 (3.61%) XenApp
3 22 (3.31%) XenServer
4 19 (2.86%) VMware Infrastructure
5 18 (2.71%) Hyper-V
6 12 (1.80%) XenDesktop
7 3 (0.45%) VMware ESXi
8 2 (0.30%) Citrix Presentation Server
8 2 (0.30%) VMware ESX
9 1 (0.15%) BitLocker
9 1 (0.15%) Microsoft App-V
9 1 (0.15%) Microsoft Virtual Server
Systems Management
1 25 (3.76%) SCCM
2 6 (0.90%) Norton AntiVirus
3 4 (0.60%) McAfee ePO
4 3 (0.45%) NetBackup
5 2 (0.30%) Puppet
5 2 (0.30%) ITRS Geneos
5 2 (0.30%) Ansible
6 1 (0.15%) CA Spectrum
6 1 (0.15%) Cisco UCCX
6 1 (0.15%) Windows Intune
6 1 (0.15%) Backup Exec
6 1 (0.15%) SCOM
6 1 (0.15%) WSUS
6 1 (0.15%) Nagios
Vendors
1 299 (44.96%) Microsoft
2 141 (21.20%) Citrix
3 66 (9.92%) Cisco
4 33 (4.96%) VMware
5 31 (4.66%) ServiceNow
6 29 (4.36%) Reuters
6 29 (4.36%) Bloomberg
7 21 (3.16%) Remedy
8 20 (3.01%) Lotus
9 19 (2.86%) OpenText
9 19 (2.86%) Apple
10 18 (2.71%) McAfee
11 15 (2.26%) Symantec
12 12 (1.80%) JD Edwards
13 11 (1.65%) Avaya
13 11 (1.65%) Sophos
14 8 (1.20%) Interwoven
14 8 (1.20%) Altiris
15 7 (1.05%) Adobe
15 7 (1.05%) HP
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 8 hours ago
City, London
Networking People
Posted: 8 hours ago
London
Etech Partners
Salary: Up to £25,000 per annum + Bens
Posted: 10 hours ago
City, London
ComputAppoint
Salary: £35000 per annum
Posted: Yesterday
Enfield, Middlesex
Nanotek Limited
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
City of London
Hays IT - Uk Posting account
Salary: £200.00 per annum
Posted: 2 days ago
City, London
Quant Capital
Salary: From £25,000 to £30,000 per annum + bonus and benefits
Posted: 2 days ago
City, London
Coal IT Services
Salary: From £22,000 to £26,500 per annum + Bonus & Excellent Benefits Package
Posted: 3 days ago
South West London
Kelway Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
City, London
I.T. Skillfinder
Salary: £25000 - £30000 per annum + bonus + benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 35k per year + benefits
Posted: 4 days ago
Central London / West End
Sport England
Salary: Competitive
Posted: 4 days ago
City, London
Quant Capital
Salary: From £25,000 to £28,000 per annum + bonus and benefits
Posted: 4 days ago
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: 6 days ago
London
Recruitment Genius
Salary: £24000 - £27000 per annum
Posted: 7 days ago
City of London
UK Mission Enterprise
Salary: £25000 - £35000 per annum
Posted: 9 days ago
London
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 22 days ago