The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 347 357 417
Rank change year-on-year
+10 +60
Permanent jobs requiring a Service Desk Analyst 339 330 249
As % of all permanent IT jobs located in London 0.83% 0.79% 0.58%
As % of the Job Titles category 0.87% 0.83% 0.60%
Number of salaries quoted 260 286 231
Average salary £29,750 £27,500 £27,500
Average salary % change year-on-year
+8.18% -
90% offered a salary of more than £23,000 £22,000 £20,750
10% offered a salary of more than £36,150 £38,500 £40,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
39136 39804 41394
As % of all permanent IT jobs located in London 95.70% 95.78% 95.66%
Number of salaries quoted 33735 33728 33851
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,001
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 10 February 2016.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +45 68 £30,500 +8.92% 10
Croydon -8 7 £28,000 +16.66%
Wimbledon - 6 £23,000 -
Beckenham - 4 £17,250 -
Kingston Upon Thames - 3 £27,500 -
Bromley - 2 £24,115 -
Westminster - 2 £27,512 -
Uxbridge -1 1 £24,000 +6.66%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 10 February 2016, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 491 (75.42%) Windows
2 371 (56.99%) Active Directory
3 360 (55.30%) MS Office
4 338 (51.92%) Microsoft
5 322 (49.46%) ITIL
6 298 (45.78%) Windows 7
7 231 (35.48%) MS Excel
8 195 (29.95%) Citrix
9 182 (27.96%) Finance
10 154 (23.66%) Blackberry
11 138 (21.20%) SLA
11 138 (21.20%) Legal
12 136 (20.89%) Law
13 115 (17.67%) MS Exchange
14 113 (17.36%) Service Management
15 95 (14.59%) VPN
16 78 (11.98%) Windows Server
17 75 (11.52%) Blackberry Enterprise Server
18 70 (10.75%) Microsoft Certification
19 68 (10.45%) Windows 8
20 65 (9.98%) Banking
21 59 (9.06%) Cisco
22 56 (8.60%) Incident Management
23 50 (7.68%) Video Conferencing
24 49 (7.53%) VMware
25 47 (7.22%) Exchange Server 2010
25 47 (7.22%) Windows Server 2008
26 45 (6.91%) Ticket Management
27 43 (6.61%) ITIL Certification
27 43 (6.61%) SCCM

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 10 February 2016, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 115 (17.67%) MS Exchange
2 75 (11.52%) Blackberry Enterprise Server
3 47 (7.22%) Exchange Server 2010
4 30 (4.61%) Skype for Business
5 26 (3.99%) Exchange Server 2007
6 18 (2.76%) Office Communications Server
7 11 (1.69%) SharePoint
8 8 (1.23%) Exchange Server 2003
9 6 (0.92%) IBM Notes
10 5 (0.77%) Exchange Server 2013
10 5 (0.77%) IIS
11 4 (0.61%) SharePoint 2010
12 3 (0.46%) CMS
13 1 (0.15%) Apache
13 1 (0.15%) Node.js
13 1 (0.15%) SharePoint 2013
Applications
1 360 (55.30%) MS Office
2 231 (35.48%) MS Excel
3 24 (3.69%) MS PowerPoint
4 3 (0.46%) Adobe Creative Suite
5 2 (0.31%) MS Visio
6 1 (0.15%) Acrobat
Business Applications
1 7 (1.08%) Dynamics CRM
2 6 (0.92%) Remedy ITSM
3 5 (0.77%) assyst
4 1 (0.15%) SAP CCM
4 1 (0.15%) SAP ERP
Cloud Services
1 36 (5.53%) Office 365
2 17 (2.61%) Mimecast
3 5 (0.77%) SaaS
4 1 (0.15%) Amazon AWS
4 1 (0.15%) Cloud Computing
4 1 (0.15%) Dropbox
4 1 (0.15%) Google Drive
4 1 (0.15%) Microsoft Azure
Communications & Networking
1 95 (14.59%) VPN
2 37 (5.68%) VoIP
3 29 (4.45%) TCP/IP
4 22 (3.38%) Internet
5 19 (2.92%) LAN
6 17 (2.61%) IP Telephony
7 12 (1.84%) WAN
8 10 (1.54%) DNS
9 9 (1.38%) DHCP
10 8 (1.23%) Wi-Fi
11 6 (0.92%) PABX
12 5 (0.77%) Broadband
12 5 (0.77%) Firewall
12 5 (0.77%) Intranet
12 5 (0.77%) Remote Desktop
13 4 (0.61%) 3G
13 4 (0.61%) VLAN
14 3 (0.46%) ADSL
14 3 (0.46%) Cisco IPT
14 3 (0.46%) Extranet
Database & Business Intelligence
1 19 (2.92%) SQL Server
2 4 (0.61%) SQL Server 2008
3 2 (0.31%) SQL Server 2005
4 1 (0.15%) SQL Server Reporting Services
Development Applications
1 2 (0.31%) JIRA
2 1 (0.15%) Visual Studio
General
1 182 (27.96%) Finance
2 138 (21.20%) Legal
3 136 (20.89%) Law
4 65 (9.98%) Banking
5 25 (3.84%) Financial Institution
6 20 (3.07%) Investment Banking
7 11 (1.69%) Telecoms
8 10 (1.54%) Retail
9 6 (0.92%) Advertising
10 5 (0.77%) Back Office
10 5 (0.77%) French Language
11 4 (0.61%) Japanese Language
11 4 (0.61%) Manufacturing
12 3 (0.46%) Publishing
13 2 (0.31%) Billing
13 2 (0.31%) Electronics
13 2 (0.31%) Multimedia
14 1 (0.15%) German Language
14 1 (0.15%) Music Industry
14 1 (0.15%) Retail Banking
Libraries, Frameworks & Software Standards
1 12 (1.84%) Web Services
2 10 (1.54%) .NET
3 7 (1.08%) ASP.NET
3 7 (1.08%) jQuery
4 2 (0.31%) COM
4 2 (0.31%) HTML
4 2 (0.31%) XML
Miscellaneous
1 154 (23.66%) Blackberry
2 50 (7.68%) Video Conferencing
3 40 (6.14%) iPhone
4 29 (4.45%) Analytical Skills
5 26 (3.99%) iPad
6 24 (3.69%) Hedge funds
7 19 (2.92%) SecurID
8 14 (2.15%) Management Information System
9 12 (1.84%) Fat Client
9 12 (1.84%) Thin Client
10 10 (1.54%) BYOD
11 7 (1.08%) Handset
12 6 (0.92%) Enterprise Software
13 4 (0.61%) AS400
14 2 (0.31%) CMDB
14 2 (0.31%) EPoS
14 2 (0.31%) Foreign Exchange (FX)
14 2 (0.31%) Mathematics
14 2 (0.31%) NHS
14 2 (0.31%) Psychology
Operating Systems
1 491 (75.42%) Windows
2 298 (45.78%) Windows 7
3 78 (11.98%) Windows Server
4 68 (10.45%) Windows 8
5 47 (7.22%) Windows Server 2008
6 36 (5.53%) Windows Server 2003
7 35 (5.38%) Android
8 34 (5.22%) Windows XP
9 19 (2.92%) Windows Server 2012
10 13 (2.00%) Mac OS X
11 10 (1.54%) Apple iOS
12 6 (0.92%) Windows 10
13 5 (0.77%) Windows Vista
14 4 (0.61%) Linux
15 3 (0.46%) Windows 2000
16 2 (0.31%) AIX
16 2 (0.31%) HPUX
16 2 (0.31%) Solaris
16 2 (0.31%) Ubuntu
17 1 (0.15%) Windows Mobile
Processes & Methodologies
1 322 (49.46%) ITIL
2 113 (17.36%) Service Management
3 56 (8.60%) Incident Management
4 45 (6.91%) Ticket Management
5 40 (6.14%) Document Management
6 37 (5.68%) Case Management
7 31 (4.76%) Problem Management
8 25 (3.84%) Change Management
9 22 (3.38%) Service Delivery
10 20 (3.07%) CRM
10 20 (3.07%) ITIL V3
11 19 (2.92%) ITSM
12 18 (2.76%) Time Management
13 12 (1.84%) Wealth Management
14 10 (1.54%) Mentoring
15 9 (1.38%) Asset Management
15 9 (1.38%) Disaster Recovery
15 9 (1.38%) PRINCE2
15 9 (1.38%) Security Patching
16 8 (1.23%) E-Commerce
Programming Languages
1 38 (5.84%) SQL
2 8 (1.23%) C#
3 4 (0.61%) C
4 3 (0.46%) PowerShell
5 2 (0.31%) Java
5 2 (0.31%) T-SQL
6 1 (0.15%) PHP
6 1 (0.15%) Python
6 1 (0.15%) Shell Script
Qualifications
1 70 (10.75%) Microsoft Certification
2 43 (6.61%) ITIL Certification
3 34 (5.22%) Degree
4 26 (3.99%) MCP
5 22 (3.38%) MCSE
6 18 (2.76%) MCSA
7 16 (2.46%) MCDST
8 14 (2.15%) ITIL Foundation Certificate
8 14 (2.15%) MCITP
9 10 (1.54%) Citrix Certification
10 8 (1.23%) CCNA
10 8 (1.23%) Cisco Certification
10 8 (1.23%) MCTS
10 8 (1.23%) MOS
11 6 (0.92%) Security Cleared
12 2 (0.31%) A+ Certification
12 2 (0.31%) CTC Cleared
12 2 (0.31%) HNC
12 2 (0.31%) HND
12 2 (0.31%) SC Cleared
Quality Assurance & Compliance
1 138 (21.20%) SLA
2 11 (1.69%) QA
3 4 (0.61%) COBIT
4 1 (0.15%) ISO 9001
System Software
1 371 (56.99%) Active Directory
2 34 (5.22%) VMware Infrastructure
3 10 (1.54%) XenApp
4 8 (1.23%) Microsoft App-V
5 7 (1.08%) XenDesktop
6 3 (0.46%) Terminal Server
6 3 (0.46%) Terminal Services
7 2 (0.31%) Hyper-V
7 2 (0.31%) UAG
7 2 (0.31%) vCloud
7 2 (0.31%) vSphere
Systems Management
1 43 (6.61%) SCCM
2 18 (2.76%) Norton AntiVirus
3 8 (1.23%) DameWare
3 8 (1.23%) Nagios
4 7 (1.08%) Backup Exec
5 5 (0.77%) MAILsweeper
6 3 (0.46%) SCOM
6 3 (0.46%) Symantec Endpoint Protection
6 3 (0.46%) Systems Management Server (SMS)
7 2 (0.31%) AirWatch
7 2 (0.31%) WSUS
8 1 (0.15%) Ansible
8 1 (0.15%) CA Spectrum
8 1 (0.15%) NetBackup
8 1 (0.15%) Netcool
8 1 (0.15%) Opscode Chef
8 1 (0.15%) Plesk
8 1 (0.15%) Puppet
8 1 (0.15%) SCSM
8 1 (0.15%) Windows Intune
Vendors
1 338 (51.92%) Microsoft
2 195 (29.95%) Citrix
3 59 (9.06%) Cisco
4 49 (7.53%) VMware
5 38 (5.84%) Apple
6 34 (5.22%) iManage
7 32 (4.92%) Remedy
8 29 (4.45%) HP
9 27 (4.15%) Dell
10 26 (3.99%) Mitel
10 26 (3.99%) ServiceNow
11 22 (3.38%) Bloomberg
12 19 (2.92%) Symantec
13 18 (2.76%) Intel Security
14 13 (2.00%) Altiris
15 12 (1.84%) Adobe
16 8 (1.23%) AppSense
17 7 (1.08%) Avaya
18 6 (0.92%) Lotus
18 6 (0.92%) Polycom
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Salary: £22000.00 - £28000.00 per annum
Posted: 2 days ago
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Salary: £25000 - £26000 per annum
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Salary: £26k - 32k per year + Great benefits
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Salary: £21k - 26k per year
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City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 4 days ago
South West London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 5 days ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
City, London
Satigo Ltd
Salary: £20000 - £25000 per annum + Benefits and Bonus
Posted: 5 days ago
City, London
NDK Consulting.co.uk Ltd
Salary: From £40,000 to £45,000 per annum Plus Bens + Bonus
Posted: 6 days ago
East London
Financial Ombudsman Service
Salary: From £22,700 to £26,000 per annum
Posted: 6 days ago
City, London
Think IT Recruitment
Salary: £28000.00 - £30000 per annum + exceptional benefits package
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City, London
Harvey Nash plc
Salary: £25000 - £34000 per annum + bonus and benefits
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