The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 320 395 406
Rank change year-on-year
+75 +11
Permanent jobs requiring a Service Desk Analyst 354 236 237
As % of all permanent IT jobs located in London 0.78% 0.52% 0.48%
As % of the Job Titles category 0.84% 0.56% 0.50%
Number of salaries quoted 314 208 204
Average salary £26,500 £28,000 £25,000
Average salary % change year-on-year
-5.35% +12.00%
90% offered a salary of more than £22,500 £22,000 £21,000
10% offered a salary of more than £38,000 £42,500 £40,000
UK excluding London average salary £21,250 £20,500 £21,500
% change year-on-year
+3.65% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42251 42158 47038
As % of all permanent IT jobs located in London 93.53% 93.62% 94.56%
Number of salaries quoted 35246 35423 40644
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,000
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 1 October 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 78 £27,000 -14.28% 12
Croydon +4 14 £24,000 +4.34% 1
Chiswick -1 5 £22,000 -32.30%
Wimbledon - 3 £26,500 -
Wembley - 3 £32,500 -
Harrow - 2 £18,250 -
Surbiton - 2 £19,000 -
Hammersmith -3 1 £27,500 +3.77%
Kingston Upon Thames -11 1 £28,000 +4.67%
New Malden - 1 £26,000 -
Stanmore - 1 £22,000 - 1
Worcester Park - 1 £25,000 -
Greenford - 1 £21,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 486 (76.54%) Windows
2 387 (60.94%) Active Directory
3 361 (56.85%) MS Office
4 327 (51.50%) ITIL
5 312 (49.13%) Windows 7
6 284 (44.72%) Microsoft
7 205 (32.28%) MS Excel
8 186 (29.29%) Windows XP
9 170 (26.77%) Blackberry
10 161 (25.35%) Finance
11 149 (23.46%) Citrix
12 141 (22.20%) SLA
13 136 (21.42%) MS Exchange
14 107 (16.85%) Law
15 93 (14.65%) Legal
16 86 (13.54%) Service Management
16 86 (13.54%) Microsoft Certification
17 69 (10.87%) Degree
18 66 (10.39%) TCP/IP
19 65 (10.24%) Blackberry Enterprise Server
20 63 (9.92%) Banking
21 56 (8.82%) Windows Server 2003
22 55 (8.66%) ITIL Certification
23 51 (8.03%) Incident Management
24 49 (7.72%) Cisco
25 45 (7.09%) MCP
26 42 (6.61%) VMware
27 40 (6.30%) ITIL V3
28 39 (6.14%) Document Management
28 39 (6.14%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 136 (21.42%) MS Exchange
2 65 (10.24%) Blackberry Enterprise Server
3 33 (5.20%) Exchange Server 2010
4 26 (4.09%) Lync
5 22 (3.46%) IBM Notes
6 20 (3.15%) Exchange Server 2003
7 16 (2.52%) WorkSite
8 9 (1.42%) Exchange Server 2007
9 6 (0.94%) CMS
10 4 (0.63%) SharePoint
11 3 (0.47%) Exchange Server 2013
12 2 (0.31%) IIS
12 2 (0.31%) Documentum
13 1 (0.16%) Apache
13 1 (0.16%) Tomcat
13 1 (0.16%) Confluence
13 1 (0.16%) Adobe CQ
Applications
1 361 (56.85%) MS Office
2 205 (32.28%) MS Excel
3 39 (6.14%) MS PowerPoint
4 9 (1.42%) MS Visio
5 7 (1.10%) MS Project
6 4 (0.63%) Acrobat
Business Applications
1 6 (0.94%) Remedy ITSM
2 3 (0.47%) Dynamics CRM
2 3 (0.47%) Bond Adapt
3 1 (0.16%) SAP Oil and Gas
3 1 (0.16%) Misys Midas
3 1 (0.16%) assyst
Cloud Services
1 27 (4.25%) Office 365
2 4 (0.63%) Cloud Computing
3 3 (0.47%) SaaS
4 2 (0.31%) Microsoft Azure
Communications & Networking
1 66 (10.39%) TCP/IP
2 30 (4.72%) VPN
3 26 (4.09%) DHCP
4 24 (3.78%) DNS
5 23 (3.62%) VoIP
6 17 (2.68%) Internet
7 15 (2.36%) IP Telephony
7 15 (2.36%) LAN
8 12 (1.89%) WAN
9 8 (1.26%) 3G
10 7 (1.10%) ADSL
11 6 (0.94%) Network Security
11 6 (0.94%) Wireless
11 6 (0.94%) Firewall
11 6 (0.94%) Broadband
12 5 (0.79%) Intranet
13 3 (0.47%) PBX
13 3 (0.47%) FTP
13 3 (0.47%) SAN
13 3 (0.47%) Wi-Fi
Database & Business Intelligence
1 12 (1.89%) SQL Server
2 7 (1.10%) MS Access
3 2 (0.31%) Relational Database
3 2 (0.31%) MySQL
4 1 (0.16%) SQL Server Reporting Services
4 1 (0.16%) SQL Server 2005
4 1 (0.16%) SQL Server 2008
Development Applications
1 4 (0.63%) JIRA
2 1 (0.16%) Serena SBM
General
1 161 (25.35%) Finance
2 107 (16.85%) Law
3 93 (14.65%) Legal
4 63 (9.92%) Banking
5 30 (4.72%) Financial Institution
6 15 (2.36%) French Language
7 13 (2.05%) Telecoms
8 11 (1.73%) Investment Banking
9 10 (1.57%) Advertising
10 9 (1.42%) Retail
10 9 (1.42%) Publishing
11 6 (0.94%) German Language
12 4 (0.63%) Multimedia
12 4 (0.63%) Back Office
13 2 (0.31%) Marketing
13 2 (0.31%) Cantonese Language
13 2 (0.31%) Spanish Language
13 2 (0.31%) Front Office
14 1 (0.16%) Electronics
14 1 (0.16%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (0.79%) HTML
2 4 (0.63%) COM
2 4 (0.63%) CSS
3 2 (0.31%) Web Services
4 1 (0.16%) XML
4 1 (0.16%) SOAP
4 1 (0.16%) .NET
4 1 (0.16%) Application Packaging
4 1 (0.16%) Java EE
Miscellaneous
1 170 (26.77%) Blackberry
2 32 (5.04%) iPhone
3 27 (4.25%) Hedge funds
4 23 (3.62%) Video Conferencing
5 22 (3.46%) iPad
5 22 (3.46%) Analytical Skills
6 20 (3.15%) Thin Client
6 20 (3.15%) Computer Science
6 20 (3.15%) Fat Client
7 13 (2.05%) Smartphone
8 10 (1.57%) Management Information System
9 8 (1.26%) PDA
10 5 (0.79%) Digital Media
11 4 (0.63%) EPoS
12 3 (0.47%) AS400
12 3 (0.47%) Mathematics
13 2 (0.31%) User Experience
13 2 (0.31%) IVR
14 1 (0.16%) Chip and PIN
14 1 (0.16%) DTV
Operating Systems
1 486 (76.54%) Windows
2 312 (49.13%) Windows 7
3 186 (29.29%) Windows XP
4 56 (8.82%) Windows Server 2003
5 30 (4.72%) Mac OS X
6 26 (4.09%) Windows Server 2008
7 21 (3.31%) Windows 8
8 17 (2.68%) Android
9 10 (1.57%) Windows 2000
10 9 (1.42%) Mac OS
11 8 (1.26%) Linux
12 6 (0.94%) Windows Mobile
13 3 (0.47%) Apple iOS
13 3 (0.47%) Windows Server 2012
14 2 (0.31%) Windows Vista
Processes & Methodologies
1 327 (51.50%) ITIL
2 86 (13.54%) Service Management
3 51 (8.03%) Incident Management
4 40 (6.30%) ITIL V3
5 39 (6.14%) Document Management
6 37 (5.83%) Problem Management
7 24 (3.78%) CRM
8 23 (3.62%) Time Management
8 23 (3.62%) Continuous Improvement
9 22 (3.46%) ITSM
10 16 (2.52%) Service Delivery
11 12 (1.89%) Root Cause Analysis
12 11 (1.73%) Asset Management
12 11 (1.73%) Migration
13 9 (1.42%) Change Management
13 9 (1.42%) Configuration Management
13 9 (1.42%) Practice Management
14 8 (1.26%) Mobile Device Management
14 8 (1.26%) Line Management
15 7 (1.10%) Release Management
Programming Languages
1 22 (3.46%) SQL
2 4 (0.63%) PowerShell
2 4 (0.63%) C
3 3 (0.47%) Java
3 3 (0.47%) JavaScript
4 1 (0.16%) PHP
Qualifications
1 86 (13.54%) Microsoft Certification
2 69 (10.87%) Degree
3 55 (8.66%) ITIL Certification
4 45 (7.09%) MCP
5 28 (4.41%) MCSE
6 26 (4.09%) MCITP
7 23 (3.62%) MCDST
8 22 (3.46%) A+ Certification
9 20 (3.15%) MCSA
10 16 (2.52%) Security Cleared
11 15 (2.36%) ITIL Foundation Certificate
12 6 (0.94%) MOS
13 5 (0.79%) SC Cleared
14 4 (0.63%) CCENT
15 3 (0.47%) Cisco Certification
15 3 (0.47%) CCNA
16 2 (0.31%) DV Cleared
16 2 (0.31%) Network+ Certification
16 2 (0.31%) Citrix Certification
17 1 (0.16%) CCAA
Quality Assurance & Compliance
1 141 (22.20%) SLA
2 1 (0.16%) Sarbanes-Oxley
System Software
1 387 (60.94%) Active Directory
2 24 (3.78%) VMware Infrastructure
3 15 (2.36%) XenApp
4 9 (1.42%) MetaFrame
5 7 (1.10%) Terminal Services
5 7 (1.10%) XenDesktop
6 4 (0.63%) Novell eDirectory
7 2 (0.31%) vSphere
7 2 (0.31%) Hyper-V
7 2 (0.31%) Citrix Presentation Server
7 2 (0.31%) Microsoft App-V
7 2 (0.31%) Firmware
8 1 (0.16%) XenServer
Systems Management
1 27 (4.25%) SCCM
2 5 (0.79%) Systems Management Server (SMS)
2 5 (0.79%) Cisco CUCM
3 4 (0.63%) ServiceCenter
4 3 (0.47%) Tivoli
4 3 (0.47%) NetBackup
5 2 (0.31%) Symantec Enterprise Vault
5 2 (0.31%) Symantec Endpoint Protection
5 2 (0.31%) HP Data Protector
5 2 (0.31%) Norton AntiVirus
5 2 (0.31%) Nagios
5 2 (0.31%) ARCserve
5 2 (0.31%) CiscoWorks
6 1 (0.16%) DameWare
6 1 (0.16%) Backup Exec
6 1 (0.16%) SCOM
6 1 (0.16%) Casper Suite
Vendors
1 284 (44.72%) Microsoft
2 149 (23.46%) Citrix
3 49 (7.72%) Cisco
4 42 (6.61%) VMware
5 26 (4.09%) Remedy
6 22 (3.46%) Lotus
7 21 (3.31%) Reuters
7 21 (3.31%) Bloomberg
8 20 (3.15%) Apple
9 15 (2.36%) Interwoven
10 14 (2.20%) HP
10 14 (2.20%) Open Text
11 13 (2.05%) Altiris
11 13 (2.05%) ServiceNow
12 11 (1.73%) Avaya
13 7 (1.10%) Mitel
14 6 (0.94%) Symantec
14 6 (0.94%) Dell
15 5 (0.79%) Adobe
15 5 (0.79%) LANDesk
London
Pioneer Search
Salary: £25000 - £30000 per annum
Posted: 2 hours ago
Central London / West End
FRAGOMEN
Salary: From £25,000 to £285,000 per annum
Posted: 3 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £28000 per annum
Posted: 10 hours ago
South West London
Greywood Associates Limited
Salary: £22000 - £25000 per annum
Posted: 11 hours ago
London
Clearwater People Solutions
Salary: £27000 - £30000 Per Annum
Posted: Yesterday
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: Yesterday
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: Yesterday
South West London
EasyWebRecruitment.com
Salary: £18,500 per annum
Posted: 2 days ago
City, London
Sure Recruitment
Salary: Benefits
Posted: 2 days ago
City of London
Argyll Scott
Salary: £20000 - £22000 per annum + Benefits
Posted: 2 days ago
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: 2 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 2 days ago
London
Information Technology Services
Salary: £35k - 45k per year
Posted: 2 days ago
City, London
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: 5 days ago
City of London
Harrington Starr
Salary: £35000 per annum
Posted: 5 days ago
Stanmore, Middlesex
Larson Group
Posted: 5 days ago
London
Harvey Nash plc
Posted: 6 days ago
London, United Kingdom
UK Mission Enterprise
Salary: £25k-£30k per annum
Posted: 7 days ago
London
University of London
Salary: From £26,909 to £30,829 per annum
Posted: 7 days ago
London
Quantica Technology - London
Salary: £29500 per annum + 15% Bonus - No Car
Posted: 13 days ago