The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 332 389 417
Rank change year-on-year
+57 +28
Permanent jobs requiring a Service Desk Analyst 331 245 208
As % of all permanent IT jobs located in London 0.80% 0.57% 0.46%
As % of the Job Titles category 0.85% 0.61% 0.49%
Number of salaries quoted 295 229 173
Average salary £28,000 £27,500 £24,000
Average salary % change year-on-year
+1.81% +14.58%
90% offered a salary of more than £22,000 £21,000 £21,000
10% offered a salary of more than £40,000 £40,000 £33,350
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38883 40117 42236
As % of all permanent IT jobs located in London 93.84% 93.86% 94.38%
Number of salaries quoted 33115 32901 36375
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 23 January 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 74 £28,250 +0.89% 14
Surbiton - 15 £25,000 -
Croydon +18 14 £24,000 +3.22%
Chessington -4 9 £31,500 +65.78%
Twickenham - 5 £21,000 -
West Drayton - 4 £21,500 -
Uxbridge - 3 £23,000 -
Harrow +11 1 - -
Wembley - 1 £23,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 23 January 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 557 (76.30%) Windows
2 456 (62.47%) Active Directory
3 447 (61.23%) MS Office
4 377 (51.64%) Windows 7
5 375 (51.37%) ITIL
6 365 (50.00%) Microsoft
7 258 (35.34%) Blackberry
8 235 (32.19%) MS Excel
9 195 (26.71%) MS Exchange
10 187 (25.62%) Finance
11 184 (25.21%) Windows XP
12 183 (25.07%) Citrix
13 163 (22.33%) SLA
14 134 (18.36%) Blackberry Enterprise Server
15 129 (17.67%) Law
16 113 (15.48%) Legal
17 93 (12.74%) Degree
18 89 (12.19%) Service Management
19 85 (11.64%) Microsoft Certification
20 74 (10.14%) TCP/IP
21 72 (9.86%) Banking
21 72 (9.86%) ITIL V3
22 67 (9.18%) Incident Management
23 63 (8.63%) Document Management
24 59 (8.08%) Cisco
25 57 (7.81%) Exchange Server 2010
26 56 (7.67%) DHCP
27 55 (7.53%) MCP
28 54 (7.40%) MS PowerPoint
29 53 (7.26%) VMware

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 23 January 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 195 (26.71%) MS Exchange
2 134 (18.36%) Blackberry Enterprise Server
3 57 (7.81%) Exchange Server 2010
4 40 (5.48%) Lync
5 39 (5.34%) Exchange Server 2003
6 21 (2.88%) IBM Notes
7 20 (2.74%) Exchange Server 2007
8 13 (1.78%) Exchange Server 2013
8 13 (1.78%) SharePoint
9 6 (0.82%) WorkSite
10 4 (0.55%) CMS
11 3 (0.41%) Documentum
12 1 (0.14%) IIS
Applications
1 447 (61.23%) MS Office
2 235 (32.19%) MS Excel
3 54 (7.40%) MS PowerPoint
4 24 (3.29%) MS Visio
5 8 (1.10%) MS Project
6 5 (0.68%) Acrobat
7 1 (0.14%) Spreadsheet
Business Applications
1 10 (1.37%) Remedy ITSM
2 3 (0.41%) Dynamics CRM
3 2 (0.27%) assyst
4 1 (0.14%) Changepoint
4 1 (0.14%) SAP Oil and Gas
4 1 (0.14%) CA Clarity
Cloud Services
1 13 (1.78%) Office 365
2 4 (0.55%) Google Apps
2 4 (0.55%) Microsoft Azure
3 1 (0.14%) Cloud Computing
Communications & Networking
1 74 (10.14%) TCP/IP
2 56 (7.67%) DHCP
3 51 (6.99%) DNS
4 36 (4.93%) LAN
5 35 (4.79%) VPN
6 34 (4.66%) WAN
7 32 (4.38%) VoIP
8 27 (3.70%) Firewall
9 20 (2.74%) Internet
10 18 (2.47%) IP Telephony
11 15 (2.05%) Network Security
12 8 (1.10%) ADSL
12 8 (1.10%) Wireless
13 6 (0.82%) Wi-Fi
14 5 (0.68%) Ethernet
14 5 (0.68%) SAN
14 5 (0.68%) 3G
15 4 (0.55%) Intranet
15 4 (0.55%) Broadband
16 3 (0.41%) Cisco IOS
Database & Business Intelligence
1 13 (1.78%) SQL Server
2 6 (0.82%) SQL Server 2008
3 5 (0.68%) SQL Server 2005
3 5 (0.68%) MS Access
4 4 (0.55%) SQL Server 2000
5 2 (0.27%) SQLPlus
5 2 (0.27%) Oracle Database
6 1 (0.14%) Data Warehouse
6 1 (0.14%) MySQL
Development Applications
1 1 (0.14%) Hudson
1 1 (0.14%) JIRA
General
1 187 (25.62%) Finance
2 129 (17.67%) Law
3 113 (15.48%) Legal
4 72 (9.86%) Banking
5 21 (2.88%) Financial Institution
6 18 (2.47%) Telecoms
7 17 (2.33%) Retail
8 13 (1.78%) Advertising
9 10 (1.37%) Investment Banking
10 8 (1.10%) Manufacturing
10 8 (1.10%) French Language
11 5 (0.68%) Back Office
12 4 (0.55%) Publishing
12 4 (0.55%) Multimedia
13 3 (0.41%) Marketing
13 3 (0.41%) Spanish Language
13 3 (0.41%) Front Office
14 2 (0.27%) Games
15 1 (0.14%) German Language
15 1 (0.14%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.14%) Application Packaging
1 1 (0.14%) LINQ
1 1 (0.14%) .NET
1 1 (0.14%) HTML
1 1 (0.14%) COM
1 1 (0.14%) CSS
1 1 (0.14%) XML
Miscellaneous
1 258 (35.34%) Blackberry
2 44 (6.03%) iPhone
3 41 (5.62%) Management Information System
4 38 (5.21%) Video Conferencing
5 26 (3.56%) iPad
6 24 (3.29%) Smartphone
7 17 (2.33%) Fat Client
7 17 (2.33%) Thin Client
7 17 (2.33%) Analytical Skills
8 16 (2.19%) Computer Science
9 14 (1.92%) Hedge funds
10 5 (0.68%) PDA
11 3 (0.41%) Enterprise Software
11 3 (0.41%) Mathematics
11 3 (0.41%) CMDB
11 3 (0.41%) EPoS
12 2 (0.27%) Foreign Exchange (FX)
12 2 (0.27%) IVR
12 2 (0.27%) Equities
12 2 (0.27%) Derivative
Operating Systems
1 557 (76.30%) Windows
2 377 (51.64%) Windows 7
3 184 (25.21%) Windows XP
4 53 (7.26%) Windows Server 2003
5 45 (6.16%) Windows Server 2008
6 36 (4.93%) Windows 8
7 28 (3.84%) Mac OS X
8 13 (1.78%) Android
9 11 (1.51%) Windows Server 2012
10 8 (1.10%) Windows 2000
11 7 (0.96%) Mac OS
11 7 (0.96%) Windows Mobile
12 6 (0.82%) Windows Vista
13 5 (0.68%) Apple iOS
14 4 (0.55%) UNIX
14 4 (0.55%) Linux
15 2 (0.27%) Solaris
16 1 (0.14%) CentOS
Processes & Methodologies
1 375 (51.37%) ITIL
2 89 (12.19%) Service Management
3 72 (9.86%) ITIL V3
4 67 (9.18%) Incident Management
5 63 (8.63%) Document Management
6 46 (6.30%) CRM
7 43 (5.89%) Service Delivery
8 38 (5.21%) Problem Management
9 36 (4.93%) Asset Management
10 21 (2.88%) Change Control
11 17 (2.33%) Release Management
12 16 (2.19%) Time Management
12 16 (2.19%) ITSM
13 13 (1.78%) Root Cause Analysis
13 13 (1.78%) Investment Management
14 12 (1.64%) Configuration Management
14 12 (1.64%) Continuous Improvement
15 11 (1.51%) Service Desk Management
16 10 (1.37%) Change Management
16 10 (1.37%) Mobile Device Management
Programming Languages
1 23 (3.15%) SQL
2 10 (1.37%) Java
3 4 (0.55%) C
4 2 (0.27%) PL/SQL
5 1 (0.14%) PHP
Qualifications
1 93 (12.74%) Degree
2 85 (11.64%) Microsoft Certification
3 55 (7.53%) MCP
4 45 (6.16%) MCSE
5 43 (5.89%) ITIL Certification
6 24 (3.29%) MCSA
7 17 (2.33%) Cisco Certification
8 16 (2.19%) A+ Certification
9 15 (2.05%) CCNA
10 10 (1.37%) MOS
10 10 (1.37%) MCDST
11 9 (1.23%) MCITP
12 7 (0.96%) Security Cleared
12 7 (0.96%) ITIL Foundation Certificate
13 3 (0.41%) CCENT
13 3 (0.41%) Citrix Certification
14 2 (0.27%) SC Cleared
14 2 (0.27%) CCAA
14 2 (0.27%) DV Cleared
15 1 (0.14%) BC Cleared
Quality Assurance & Compliance
1 163 (22.33%) SLA
2 1 (0.14%) ISO 9001
2 1 (0.14%) Sarbanes-Oxley
System Software
1 456 (62.47%) Active Directory
2 44 (6.03%) VMware Infrastructure
3 25 (3.42%) XenApp
4 17 (2.33%) XenDesktop
5 9 (1.23%) XenServer
5 9 (1.23%) Citrix Presentation Server
6 5 (0.68%) Novell eDirectory
7 3 (0.41%) vSphere
7 3 (0.41%) Microsoft App-V
7 3 (0.41%) Terminal Services
8 2 (0.27%) Hyper-V
9 1 (0.14%) VMware ESX
9 1 (0.14%) MetaFrame
Systems Management
1 34 (4.66%) SCCM
2 6 (0.82%) McAfee ePO
3 5 (0.68%) ServiceCenter
3 5 (0.68%) Systems Management Server (SMS)
3 5 (0.68%) Norton AntiVirus
4 3 (0.41%) Symantec Enterprise Vault
5 2 (0.27%) CiscoWorks
5 2 (0.27%) Tivoli
5 2 (0.27%) NetBackup
5 2 (0.27%) ITRS Geneos
6 1 (0.14%) Cisco CUCM
6 1 (0.14%) SCOM
6 1 (0.14%) HP Data Protector
6 1 (0.14%) Tivoli Storage Manager
6 1 (0.14%) Nagios
6 1 (0.14%) ARCserve
Vendors
1 365 (50.00%) Microsoft
2 183 (25.07%) Citrix
3 59 (8.08%) Cisco
4 53 (7.26%) VMware
5 41 (5.62%) Bloomberg
6 40 (5.48%) Reuters
7 32 (4.38%) Remedy
8 31 (4.25%) Apple
9 28 (3.84%) ServiceNow
10 25 (3.42%) Interwoven
11 23 (3.15%) Avaya
12 21 (2.88%) Lotus
13 20 (2.74%) HP
14 13 (1.78%) Altiris
15 12 (1.64%) McAfee
15 12 (1.64%) Open Text
16 11 (1.51%) JD Edwards
17 10 (1.37%) Sophos
18 9 (1.23%) Dell
18 9 (1.23%) Symantec
City of London
Hays IT - Uk Posting account
Salary: £85.00 per annum
Posted: Yesterday
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
London
Ashdown IT
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
London
Marcus Donald People
Salary: £20000 - £24000 per annum
Posted: Yesterday
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
City, London
Coal IT Services
Salary: From £20,000 to £24,000 per annum + Excellent Benefits
Posted: Yesterday
City, London
ComputAppoint
Salary: £32000 - £35000 per annum + Excellent Benefits
Posted: 2 days ago
London
Hays IT - Uk Posting account
Salary: £25000.00 - £35000.00 per annum
Posted: 2 days ago
South West London
Parliamentary ICT
Salary: From £24,107 to £29,330 per annum
Posted: 3 days ago
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: 4 days ago
London
Information Technology Services
Salary: £25k - 32k per year + benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 5 days ago
London
Information Technology Services
Salary: £35k - 42k per year + Benefits
Posted: 5 days ago
London
Spencer Rose
Salary: From £22,000 to £32,000 per annum
Posted: 5 days ago
City, London
Thebes IT
Posted: 5 days ago
London
Talent Spa
Salary: £25k - 35k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £36k - 38k per year + benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £26k - 31k per year + Great benefits
Posted: 6 days ago
City of London
Interquest - IQ ESM
Salary: £28000 per annum
Posted: 10 days ago
London
Recruitment Genius
Salary: £22000 - £25000 per annum
Posted: 11 days ago