The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 322 410 402
Rank change year-on-year
+88 -8
Permanent jobs requiring a Service Desk Analyst 369 277 227
As % of all permanent IT jobs located in London 0.82% 0.56% 0.50%
As % of the Job Titles category 0.88% 0.60% 0.53%
Number of salaries quoted 313 256 194
Average salary £27,500 £27,500 £25,000
Average salary % change year-on-year
- +10.00%
90% offered a salary of more than £21,500 £21,000 £20,500
10% offered a salary of more than £38,500 £36,500 £32,500
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41866 46477 42712
As % of all permanent IT jobs located in London 93.51% 93.87% 93.97%
Number of salaries quoted 35331 38373 36053
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £31,500 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 21 April 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 75 £27,500 - 7
Wimbledon - 6 - -
Chessington -8 4 £22,000 +15.78%
Uxbridge - 3 £21,500 -
Croydon +4 2 £24,000 -1.03% 1
Sidcup - 2 £26,000 -
Bromley +11 1 £22,500 -40.00%
Surbiton +3 1 £25,000 +31.57%
Twickenham - 1 £20,500 -
Beckenham - 1 £21,500 -
Harrow - 1 - -
Romford - 1 £27,500 -
Docklands, London - 1 £18,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 21 April 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 501 (71.98%) Windows
2 445 (63.94%) Active Directory
3 419 (60.20%) MS Office
4 350 (50.29%) Windows 7
5 343 (49.28%) ITIL
6 311 (44.68%) Microsoft
7 202 (29.02%) Blackberry
7 202 (29.02%) Finance
8 197 (28.30%) MS Excel
9 180 (25.86%) SLA
10 163 (23.42%) MS Exchange
11 158 (22.70%) Blackberry Enterprise Server
12 153 (21.98%) Citrix
13 145 (20.83%) Law
14 141 (20.26%) Legal
15 126 (18.10%) Windows XP
16 91 (13.07%) Service Management
17 85 (12.21%) Banking
18 73 (10.49%) Degree
19 72 (10.34%) Windows Server 2008
20 68 (9.77%) Microsoft Certification
21 67 (9.63%) Cisco
22 64 (9.20%) Document Management
23 60 (8.62%) Windows 8
24 59 (8.48%) Incident Management
25 52 (7.47%) Exchange Server 2010
26 50 (7.18%) CRM
27 48 (6.90%) WAN
28 47 (6.75%) LAN
29 45 (6.47%) MCSE

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 21 April 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 163 (23.42%) MS Exchange
2 158 (22.70%) Blackberry Enterprise Server
3 52 (7.47%) Exchange Server 2010
4 28 (4.02%) Lync
5 21 (3.02%) Exchange Server 2003
6 20 (2.87%) WorkSite
7 19 (2.73%) Exchange Server 2007
7 19 (2.73%) SharePoint
8 17 (2.44%) Exchange Server 2013
9 13 (1.87%) IBM Notes
10 2 (0.29%) Apache
10 2 (0.29%) Tomcat
11 1 (0.14%) Documentum
11 1 (0.14%) SharePoint 2010
11 1 (0.14%) CMS
Applications
1 419 (60.20%) MS Office
2 197 (28.30%) MS Excel
3 31 (4.45%) MS PowerPoint
4 18 (2.59%) MS Visio
5 2 (0.29%) Adobe Creative Suite
6 1 (0.14%) Spreadsheet
Business Applications
1 4 (0.57%) Magento
1 4 (0.57%) Fredhopper
2 3 (0.43%) Remedy ITSM
3 2 (0.29%) assyst
4 1 (0.14%) Dynamics CRM
4 1 (0.14%) SAP CCM
4 1 (0.14%) SAP ERP
4 1 (0.14%) Eikon
Cloud Services
1 11 (1.58%) Mimecast
2 9 (1.29%) Office 365
3 5 (0.72%) Google Apps
4 3 (0.43%) IaaS
5 2 (0.29%) Amazon ELB
5 2 (0.29%) Amazon EC2
5 2 (0.29%) Amazon S3
5 2 (0.29%) Microsoft Azure
5 2 (0.29%) Amazon AWS
6 1 (0.14%) Yammer
6 1 (0.14%) iPaaS
Communications & Networking
1 48 (6.90%) WAN
2 47 (6.75%) LAN
3 41 (5.89%) TCP/IP
3 41 (5.89%) VPN
4 40 (5.75%) DHCP
5 33 (4.74%) DNS
6 32 (4.60%) VoIP
7 31 (4.45%) Firewall
8 23 (3.30%) Internet
9 14 (2.01%) Network Security
10 12 (1.72%) IP Telephony
11 11 (1.58%) VLAN
11 11 (1.58%) Wireless
12 9 (1.29%) ADSL
13 7 (1.01%) SAN
14 5 (0.72%) Broadband
14 5 (0.72%) Cisco IOS
15 4 (0.57%) DSL
15 4 (0.57%) Ethernet
16 3 (0.43%) SNMP
Database & Business Intelligence
1 9 (1.29%) SQL Server
2 5 (0.72%) SQL Server 2000
2 5 (0.72%) SQL Server 2005
2 5 (0.72%) SQL Server 2008
3 2 (0.29%) Oracle Database
3 2 (0.29%) SQLPlus
3 2 (0.29%) Data Warehouse
4 1 (0.14%) FileMaker
4 1 (0.14%) MySQL
Development Applications
1 2 (0.29%) Jenkins
General
1 202 (29.02%) Finance
2 145 (20.83%) Law
3 141 (20.26%) Legal
4 85 (12.21%) Banking
5 20 (2.87%) Advertising
6 13 (1.87%) Retail
6 13 (1.87%) Financial Institution
7 12 (1.72%) Telecoms
8 11 (1.58%) Investment Banking
9 8 (1.15%) Manufacturing
10 5 (0.72%) International Banking
10 5 (0.72%) Spanish Language
11 4 (0.57%) Publishing
11 4 (0.57%) Marketing
12 3 (0.43%) Games
13 2 (0.29%) German Language
13 2 (0.29%) Multimedia
13 2 (0.29%) Front Office
14 1 (0.14%) Back Office
14 1 (0.14%) Electronics
Libraries, Frameworks & Software Standards
1 7 (1.01%) XML
2 5 (0.72%) FIX Protocol
3 2 (0.29%) Web Services
4 1 (0.14%) HTML
4 1 (0.14%) LINQ
Miscellaneous
1 202 (29.02%) Blackberry
2 38 (5.46%) Management Information System
3 31 (4.45%) Video Conferencing
4 27 (3.88%) iPhone
5 19 (2.73%) Analytical Skills
6 18 (2.59%) iPad
6 18 (2.59%) Hedge funds
6 18 (2.59%) Computer Science
7 15 (2.16%) Mathematics
8 13 (1.87%) Thin Client
8 13 (1.87%) Fat Client
9 11 (1.58%) CMDB
10 9 (1.29%) User Experience
11 7 (1.01%) PDA
12 6 (0.86%) Smartphone
12 6 (0.86%) Enterprise Software
13 5 (0.72%) Mobile Computing
13 5 (0.72%) EPoS
14 3 (0.43%) BYOD
15 2 (0.29%) New Media
Operating Systems
1 501 (71.98%) Windows
2 350 (50.29%) Windows 7
3 126 (18.10%) Windows XP
4 72 (10.34%) Windows Server 2008
5 60 (8.62%) Windows 8
6 43 (6.18%) Android
7 40 (5.75%) Windows Server 2003
8 27 (3.88%) Mac OS X
9 18 (2.59%) Apple iOS
10 16 (2.30%) Linux
10 16 (2.30%) Windows Server 2012
11 13 (1.87%) Windows Vista
12 10 (1.44%) UNIX
13 5 (0.72%) Mac OS
14 4 (0.57%) Windows Mobile
14 4 (0.57%) Windows 2000
15 2 (0.29%) Solaris
15 2 (0.29%) Ubuntu
15 2 (0.29%) CentOS
Processes & Methodologies
1 343 (49.28%) ITIL
2 91 (13.07%) Service Management
3 64 (9.20%) Document Management
4 59 (8.48%) Incident Management
5 50 (7.18%) CRM
6 34 (4.89%) Service Delivery
6 34 (4.89%) Problem Management
6 34 (4.89%) ITIL V3
7 29 (4.17%) Configuration Management
8 25 (3.59%) Asset Management
9 19 (2.73%) Release Management
10 17 (2.44%) Practice Management
11 15 (2.16%) Investment Management
11 15 (2.16%) Time Management
12 14 (2.01%) Root Cause Analysis
13 13 (1.87%) Change Control
13 13 (1.87%) Change Management
14 12 (1.72%) Low Latency
15 11 (1.58%) Service Desk Management
16 10 (1.44%) Migration
Programming Languages
1 24 (3.45%) SQL
2 10 (1.44%) Java
3 2 (0.29%) C
3 2 (0.29%) PL/SQL
4 1 (0.14%) PHP
4 1 (0.14%) PowerShell
Qualifications
1 73 (10.49%) Degree
2 68 (9.77%) Microsoft Certification
3 45 (6.47%) MCSE
4 38 (5.46%) ITIL Certification
5 37 (5.32%) Cisco Certification
6 35 (5.03%) CCNA
7 33 (4.74%) MCP
8 20 (2.87%) MCSA
9 16 (2.30%) MOS
10 10 (1.44%) MCITP
11 6 (0.86%) A+ Certification
12 5 (0.72%) MCDST
12 5 (0.72%) Security Cleared
13 4 (0.57%) ITIL Foundation Certificate
14 3 (0.43%) MCTS
15 1 (0.14%) CCIE
15 1 (0.14%) CCNP
15 1 (0.14%) HND
15 1 (0.14%) CCA
15 1 (0.14%) Citrix Certification
Quality Assurance & Compliance
1 180 (25.86%) SLA
2 7 (1.01%) ISO 9001
System Software
1 445 (63.94%) Active Directory
2 32 (4.60%) XenApp
3 29 (4.17%) VMware Infrastructure
4 20 (2.87%) XenServer
4 20 (2.87%) XenDesktop
5 15 (2.16%) Hyper-V
6 5 (0.72%) Citrix Presentation Server
7 3 (0.43%) VMware ESXi
7 3 (0.43%) VMware ESX
8 2 (0.29%) Microsoft App-V
9 1 (0.14%) Microsoft Virtual Server
9 1 (0.14%) MetaFrame
9 1 (0.14%) Terminal Services
9 1 (0.14%) BitLocker
Systems Management
1 31 (4.45%) SCCM
2 6 (0.86%) Norton AntiVirus
3 5 (0.72%) McAfee ePO
4 3 (0.43%) NetBackup
5 2 (0.29%) Puppet
5 2 (0.29%) ITRS Geneos
5 2 (0.29%) Ansible
6 1 (0.14%) SCOM
6 1 (0.14%) Nagios
6 1 (0.14%) Cisco UCCX
6 1 (0.14%) Cisco CUCM
6 1 (0.14%) Windows Intune
6 1 (0.14%) CA Spectrum
6 1 (0.14%) Backup Exec
6 1 (0.14%) WSUS
Vendors
1 311 (44.68%) Microsoft
2 153 (21.98%) Citrix
3 67 (9.63%) Cisco
4 39 (5.60%) VMware
5 37 (5.32%) ServiceNow
6 30 (4.31%) Bloomberg
7 29 (4.17%) Reuters
8 25 (3.59%) Apple
9 24 (3.45%) Remedy
10 21 (3.02%) McAfee
11 18 (2.59%) OpenText
12 16 (2.30%) Avaya
13 15 (2.16%) Symantec
14 14 (2.01%) Lotus
15 13 (1.87%) Interwoven
16 12 (1.72%) JD Edwards
17 11 (1.58%) Sophos
18 10 (1.44%) Altiris
18 10 (1.44%) HP
19 7 (1.01%) AppSense
London
Pioneer Search
Salary: £0.00 - £34000 per annum
Posted: 16 hours ago
London
Cyber Team
Salary: From £25,000 to £25,700 per annum
Posted: 20 hours ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 20 hours ago
City of London
Interquest - IQ ESM
Salary: £25000 - £35000 per annum
Posted: 20 hours ago
London
Newton Blue
Salary: £20000 - £24000 per annum
Posted: Yesterday
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 4 days ago
London
Venturi
Salary: £20000 - £25000 per annum
Posted: 4 days ago
North West London
Accomplish Today Ltd
Salary: From £20,000 to £27,000 per annum excellent employee benefit package
Posted: 4 days ago
City, London
ninesharp
Salary: £30000 - £35000 per annum + Pension Scheme, Health + More
Posted: 4 days ago