The statistics below represent IT jobs advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 16 January 2017 with a comparison to same period over 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / London
Rank 357 371 349
Rank change year-on-year
+14 -22
Permanent jobs requiring a Service Desk Analyst 227 301 352
As % of all permanent IT jobs located in London 0.68% 0.75% 0.86%
As % of the Job Titles category 0.71% 0.78% 0.89%
Number of salaries quoted 180 220 318
Median salary £30,000 £29,750 £28,000
Median salary % change year-on-year
+0.84% +6.25%
90% offered a salary of more than £23,000 £23,000 £22,000
10% offered a salary of more than £36,050 £35,000 £40,000
UK excluding London median salary £22,000 £21,500 £21,750
% change year-on-year
+2.32% -1.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
32051 38383 39535
As % of all permanent IT jobs located in London 95.84% 96.13% 96.08%
Number of salaries quoted 27179 32953 33619
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £33,000 £33,000 £31,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 16 January 2017.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 27 £33,000 +10.00% 3
Hounslow - 6 £21,000 - 1
Croydon -1 5 £23,500 -2.08%
Hammersmith - 4 £26,000 -
Bromley - 3 - -
Wembley - 3 £24,500 -
Kingston Upon Thames - 1 £21,500 -
Docklands, London - 1 £25,000 -
Ealing - 1 £26,500 -
Greenwich - 1 £24,500 -
Chiswick - 1 £21,000 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 16 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 434 (78.62%) Windows
2 322 (58.33%) Active Directory
2 322 (58.33%) Windows 7
3 311 (56.34%) MS Office
4 301 (54.53%) ITIL
5 250 (45.29%) Microsoft
6 182 (32.97%) MS Excel
7 179 (32.43%) Citrix
8 177 (32.07%) Law
9 159 (28.80%) Legal
10 135 (24.46%) Finance
11 114 (20.65%) SLA
12 106 (19.20%) Service Management
13 93 (16.85%) Blackberry
14 82 (14.86%) Cisco
15 78 (14.13%) VPN
16 75 (13.59%) iManage
17 68 (12.32%) MS Exchange
18 59 (10.69%) Ticket Management
19 56 (10.14%) Microsoft Certification
20 55 (9.96%) iPhone
20 55 (9.96%) Document Management
21 49 (8.88%) Windows Server
21 49 (8.88%) Windows 8
22 47 (8.51%) Virtual Environments
23 46 (8.33%) Incident Management
24 45 (8.15%) Case Management
25 41 (7.43%) Office 365
26 40 (7.25%) TCP/IP
27 39 (7.07%) Apple

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (12.32%) MS Exchange
2 38 (6.88%) Blackberry Enterprise Server
3 22 (3.99%) Exchange Server 2010
4 19 (3.44%) SharePoint
5 8 (1.45%) Exchange Server 2007
5 8 (1.45%) Exchange Server 2013
6 7 (1.27%) Skype for Business
7 6 (1.09%) Exchange Server 2003
8 2 (0.36%) CMS
9 1 (0.18%) IBM Notes
9 1 (0.18%) IIS
Applications
1 311 (56.34%) MS Office
2 182 (32.97%) MS Excel
3 13 (2.36%) MS PowerPoint
4 1 (0.18%) MS Visio
Business Applications
1 6 (1.09%) PeopleSoft HRMS
2 3 (0.54%) Remedy ITSM
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Dynamics CRM
3 1 (0.18%) Dynamics GP
3 1 (0.18%) Dynamics NAV
3 1 (0.18%) Salesforce.com CRM
Cloud Services
1 41 (7.43%) Office 365
2 30 (5.43%) Mimecast
3 4 (0.72%) Cloud Computing
4 3 (0.54%) Microsoft Azure
5 1 (0.18%) Adobe Creative Cloud
5 1 (0.18%) SaaS
Communications & Networking
1 78 (14.13%) VPN
2 40 (7.25%) TCP/IP
3 38 (6.88%) DNS
4 31 (5.62%) DHCP
4 31 (5.62%) LAN
5 27 (4.89%) WAN
6 24 (4.35%) VoIP
7 11 (1.99%) Internet
8 9 (1.63%) IP Telephony
9 6 (1.09%) Wireless
10 5 (0.91%) Firewall
10 5 (0.91%) Intranet
11 4 (0.72%) Network Security
11 4 (0.72%) Skype
12 3 (0.54%) HTTPS
12 3 (0.54%) PABX
12 3 (0.54%) Remote Desktop
12 3 (0.54%) SAN
12 3 (0.54%) Unified Communications
12 3 (0.54%) VLAN
Database & Business Intelligence
1 8 (1.45%) SQL Server
2 6 (1.09%) BusinessObjects Business Intelligence
3 4 (0.72%) GIS
4 2 (0.36%) SQL Server 2008
4 2 (0.36%) SQL Server 2012
5 1 (0.18%) Crystal Reports
5 1 (0.18%) Relational Database
Development Applications
1 4 (0.72%) JIRA
2 1 (0.18%) Visual Studio
General
1 177 (32.07%) Law
2 159 (28.80%) Legal
3 135 (24.46%) Finance
4 35 (6.34%) Banking
5 14 (2.54%) Telecoms
6 11 (1.99%) French Language
7 8 (1.45%) German Language
7 8 (1.45%) Marketing
8 6 (1.09%) International Banking
8 6 (1.09%) Retail
9 5 (0.91%) Investment Banking
9 5 (0.91%) Publishing
10 4 (0.72%) Billing
10 4 (0.72%) Front Office
11 3 (0.54%) Back Office
12 2 (0.36%) Advertising
13 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 6 (1.09%) .NET
1 6 (1.09%) ASP.NET
1 6 (1.09%) jQuery
2 2 (0.36%) COM
Miscellaneous
1 93 (16.85%) Blackberry
2 55 (9.96%) iPhone
3 31 (5.62%) Analytical Skills
4 21 (3.80%) iPad
4 21 (3.80%) Smartphone
5 12 (2.17%) Client/Server
6 10 (1.81%) Video Conferencing
7 7 (1.27%) BYOD
7 7 (1.27%) Fintech
7 7 (1.27%) Virtual Team
8 5 (0.91%) Data Centre
8 5 (0.91%) Management Information System
8 5 (0.91%) Mobile Banking
8 5 (0.91%) RSA SecurID
9 4 (0.72%) Handset
10 2 (0.36%) Fat Client
10 2 (0.36%) Mathematics
10 2 (0.36%) Mobile Payment
10 2 (0.36%) Thin Client
11 1 (0.18%) Computer Science
Operating Systems
1 434 (78.62%) Windows
2 322 (58.33%) Windows 7
3 49 (8.88%) Windows 8
3 49 (8.88%) Windows Server
4 38 (6.88%) Android
5 37 (6.70%) Windows 10
6 35 (6.34%) Windows XP
7 31 (5.62%) Windows Server 2008
8 26 (4.71%) Windows Server 2012
9 17 (3.08%) Mac OS X
10 13 (2.36%) Mac OS
11 12 (2.17%) Windows Server 2003
12 8 (1.45%) Apple iOS
13 2 (0.36%) Linux
13 2 (0.36%) Windows 2000
14 1 (0.18%) OS/2
14 1 (0.18%) Windows Vista
Processes & Methodologies
1 301 (54.53%) ITIL
2 106 (19.20%) Service Management
3 59 (10.69%) Ticket Management
4 55 (9.96%) Document Management
5 47 (8.51%) Virtual Environments
6 46 (8.33%) Incident Management
7 45 (8.15%) Case Management
8 26 (4.71%) ITSM
9 20 (3.62%) CRM
10 18 (3.26%) ITIL V3
11 17 (3.08%) Service Delivery
12 16 (2.90%) Problem Management
13 13 (2.36%) Business Intelligence
14 12 (2.17%) Asset Management
14 12 (2.17%) Root Cause Analysis
14 12 (2.17%) Wealth Management
15 11 (1.99%) Time Management
16 9 (1.63%) Change Management
16 9 (1.63%) ERP
17 8 (1.45%) Agile Software Development
Programming Languages
1 14 (2.54%) C
2 9 (1.63%) SQL
3 7 (1.27%) PowerShell
4 6 (1.09%) C#
Qualifications
1 56 (10.14%) Microsoft Certification
2 31 (5.62%) MCSE
3 28 (5.07%) MOS
4 25 (4.53%) Degree
5 23 (4.17%) ITIL Certification
6 15 (2.72%) MCSA
7 14 (2.54%) MCITP
7 14 (2.54%) MCP
8 9 (1.63%) MCTS
9 4 (0.72%) CCNA
9 4 (0.72%) Cisco Certification
9 4 (0.72%) DBS Check
9 4 (0.72%) Security Cleared
9 4 (0.72%) Six Sigma Green Belt
10 3 (0.54%) A+ Certification
10 3 (0.54%) ITIL Foundation Certificate
11 2 (0.36%) MCDST
12 1 (0.18%) Network+ Certification
12 1 (0.18%) Server+ Certification
12 1 (0.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 114 (20.65%) SLA
2 8 (1.45%) Sarbanes-Oxley
3 1 (0.18%) ISO 9001
System Software
1 322 (58.33%) Active Directory
2 23 (4.17%) XenApp
3 15 (2.72%) XenDesktop
4 13 (2.36%) VMware Infrastructure
5 8 (1.45%) Virtual Servers
6 2 (0.36%) Hyper-V
6 2 (0.36%) Microsoft App-V
7 1 (0.18%) Virtual Desktop
7 1 (0.18%) VMware ESX
Systems Management
1 35 (6.34%) SCCM
2 8 (1.45%) WSUS
2 8 (1.45%) XenMobile
3 7 (1.27%) AirWatch
3 7 (1.27%) Backup Exec
3 7 (1.27%) Norton AntiVirus
3 7 (1.27%) SCOM
4 5 (0.91%) CA Spectrum
4 5 (0.91%) Nagios
4 5 (0.91%) NetBackup
5 4 (0.72%) Symantec Enterprise Vault
6 1 (0.18%) Casper Suite
6 1 (0.18%) Failover Clustering
6 1 (0.18%) SCSM
6 1 (0.18%) Systems Management Server (SMS)
Vendors
1 250 (45.29%) Microsoft
2 179 (32.43%) Citrix
3 82 (14.86%) Cisco
4 75 (13.59%) iManage
5 39 (7.07%) Apple
6 34 (6.16%) VMware
7 30 (5.43%) Mitel
8 15 (2.72%) Symantec
9 13 (2.36%) Remedy
9 13 (2.36%) SAP
10 11 (1.99%) Google
11 10 (1.81%) Bloomberg
12 9 (1.63%) ServiceNow
13 8 (1.45%) CheckPoint
13 8 (1.45%) FactSet
13 8 (1.45%) MobileIron
13 8 (1.45%) Samsung
14 7 (1.27%) Adobe
14 7 (1.27%) Reuters
15 6 (1.09%) PeopleSoft
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Upminster, Essex
Deerfoot IT Resources Ltd
Salary: £18000 - £25000 per annum
Posted: Yesterday
Hounslow, Middlesex
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 3 days ago
London
ComputAppoint
Salary: £17000 - £18000 per annum
Posted: 3 days ago
London
Lorien Resourcing
Salary: £40000 - £45000 per annum + +Bonus +Benefits
Posted: 4 days ago
Central London / West End
Anthony James Consulting
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
South West London
World First
Posted: 4 days ago
City, London
Harvey Nash plc
Salary: £27000 - £30000 per annum
Posted: 3 days ago
London
Harrington Starr
Salary: £22000 - £24000 per annum + bonus, benefits + training
Posted: 4 days ago
London
ComputAppoint
Salary: £30000 - £35000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £26k - 32k per year + Great benefits
Posted: 6 days ago
London
Harrington Starr
Salary: £23000 - £28000 per annum + benefits
Posted: 4 days ago
City, London
Energon People
Salary: £35000 - £40000.00 per annum + Amazing Package
Posted: 6 days ago
London
Plan-net
Salary: Unspecified Market rate
Posted: 5 days ago
South East London
Hays London City Cheapside
Salary: 10% bonus + 25 days holiday
Posted: 12 days ago
London
Plan-net
Salary: Market rate
Posted: 5 days ago
London
Information Technology Services
Salary: £20k - 26k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £40k - 45k per year + fantastic training opportunities
Posted: 6 days ago
Chiswick
Lawrence Harvey
Salary: £18000 - £24000 per annum
Posted: 12 days ago
London, W11
Corriculo
Salary: £25,000 - £30,000 per year
Posted: 7 days ago