The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 384 409 451
Rank change year-on-year
+25 +42
Permanent jobs requiring a Service Desk Analyst 275 276 172
As % of all permanent IT jobs located in London 0.62% 0.57% 0.39%
As % of the Job Titles category 0.67% 0.61% 0.41%
Number of salaries quoted 246 247 150
Average salary £28,500 £27,500 £26,000
Average salary % change year-on-year
+3.63% +5.76%
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £37,500 £36,500 £41,150
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41271 44993 41469
As % of all permanent IT jobs located in London 93.31% 93.47% 93.48%
Number of salaries quoted 34981 37795 34683
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 31 July 2015.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +5 58 £30,750 +13.88% 4
Wembley - 7 £26,200 -
Surbiton - 6 £19,000 -
Uxbridge - 4 £26,250 -
Croydon - 2 £23,750 -
Teddington - 2 - -
Harrow +5 1 - -
Wimbledon -5 1 £26,500 -1.85%
Canary Wharf - 1 £36,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 452 (71.18%) Windows
2 383 (60.31%) Active Directory
3 331 (52.13%) MS Office
4 313 (49.29%) Microsoft
5 301 (47.40%) Windows 7
6 278 (43.78%) ITIL
7 184 (28.98%) Finance
8 170 (26.77%) MS Excel
9 157 (24.72%) SLA
10 150 (23.62%) Legal
11 147 (23.15%) Citrix
11 147 (23.15%) Blackberry Enterprise Server
12 146 (22.99%) Blackberry
12 146 (22.99%) MS Exchange
13 131 (20.63%) Law
14 98 (15.43%) Banking
15 92 (14.49%) Service Management
16 89 (14.02%) Windows XP
17 62 (9.76%) Windows Server 2008
18 61 (9.61%) Android
19 58 (9.13%) Windows 8
19 58 (9.13%) Cisco
20 54 (8.50%) Degree
21 46 (7.24%) Configuration Management
22 45 (7.09%) Microsoft Certification
22 45 (7.09%) Document Management
22 45 (7.09%) VMware
23 42 (6.61%) Exchange Server 2010
24 40 (6.30%) WAN
24 40 (6.30%) CRM

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 147 (23.15%) Blackberry Enterprise Server
2 146 (22.99%) MS Exchange
3 42 (6.61%) Exchange Server 2010
4 36 (5.67%) WorkSite
5 23 (3.62%) Exchange Server 2007
6 19 (2.99%) IBM Notes
7 16 (2.52%) SharePoint
8 14 (2.20%) Exchange Server 2013
9 12 (1.89%) Lync
9 12 (1.89%) Exchange Server 2003
10 3 (0.47%) IIS
11 2 (0.31%) Apache
11 2 (0.31%) Tomcat
12 1 (0.16%) CMS
12 1 (0.16%) SharePoint 2010
Applications
1 331 (52.13%) MS Office
2 170 (26.77%) MS Excel
3 24 (3.78%) MS PowerPoint
4 6 (0.94%) Adobe Creative Suite
4 6 (0.94%) MS Visio
Business Applications
1 4 (0.63%) Magento
1 4 (0.63%) Fredhopper
2 3 (0.47%) Eikon
3 2 (0.31%) Dynamics CRM
4 1 (0.16%) ResourceLink
4 1 (0.16%) SAP CCM
4 1 (0.16%) SAP ERP
4 1 (0.16%) Cerner Millennium
4 1 (0.16%) assyst
Cloud Services
1 14 (2.20%) Mimecast
2 9 (1.42%) Office 365
3 3 (0.47%) IaaS
4 2 (0.31%) Amazon ELB
4 2 (0.31%) Amazon EC2
4 2 (0.31%) Amazon S3
4 2 (0.31%) Amazon AWS
5 1 (0.16%) SaaS
5 1 (0.16%) Google Apps
5 1 (0.16%) Microsoft Azure
5 1 (0.16%) Yammer
5 1 (0.16%) iPaaS
Communications & Networking
1 40 (6.30%) WAN
2 35 (5.51%) LAN
3 34 (5.35%) VPN
4 26 (4.09%) Internet
4 26 (4.09%) IP Telephony
5 23 (3.62%) VoIP
5 23 (3.62%) TCP/IP
6 22 (3.46%) DHCP
7 14 (2.20%) VLAN
8 12 (1.89%) Wireless
8 12 (1.89%) DNS
9 11 (1.73%) Firewall
10 10 (1.57%) ADSL
11 6 (0.94%) Broadband
11 6 (0.94%) SAN
12 4 (0.63%) DSL
13 3 (0.47%) Cisco IOS
13 3 (0.47%) Network Security
13 3 (0.47%) 3G
13 3 (0.47%) SNMP
Database & Business Intelligence
1 18 (2.83%) SQL Server
2 4 (0.63%) SQL Server 2008
3 2 (0.31%) SQL Server 2012
3 2 (0.31%) SQL Server 2000
3 2 (0.31%) SQL Server Reporting Services
3 2 (0.31%) SQL Server 2005
4 1 (0.16%) FileMaker
4 1 (0.16%) Crystal Reports
4 1 (0.16%) Data Warehouse
4 1 (0.16%) RDBMS
4 1 (0.16%) Relational Database
Development Applications
1 2 (0.31%) Jenkins
General
1 184 (28.98%) Finance
2 150 (23.62%) Legal
3 131 (20.63%) Law
4 98 (15.43%) Banking
5 17 (2.68%) Advertising
6 14 (2.20%) International Banking
7 13 (2.05%) Investment Banking
8 12 (1.89%) Telecoms
9 9 (1.42%) Marketing
10 7 (1.10%) Retail
10 7 (1.10%) German Language
11 6 (0.94%) Swedish Language
11 6 (0.94%) Turkish Language
12 5 (0.79%) Publishing
13 4 (0.63%) Multimedia
14 3 (0.47%) Electronics
14 3 (0.47%) Financial Institution
14 3 (0.47%) Spanish Language
15 2 (0.31%) Front Office
15 2 (0.31%) Manufacturing
Libraries, Frameworks & Software Standards
1 7 (1.10%) Application Packaging
2 6 (0.94%) XML
3 5 (0.79%) FIX Protocol
4 4 (0.63%) .NET
4 4 (0.63%) Web Services
5 2 (0.31%) HTML
5 2 (0.31%) ASP.NET
5 2 (0.31%) jQuery
Miscellaneous
1 146 (22.99%) Blackberry
2 32 (5.04%) Management Information System
3 28 (4.41%) Analytical Skills
4 24 (3.78%) iPhone
5 19 (2.99%) iPad
6 18 (2.83%) Mathematics
7 17 (2.68%) PDA
7 17 (2.68%) Video Conferencing
8 15 (2.36%) Hedge funds
9 14 (2.20%) CMDB
10 13 (2.05%) Fat Client
10 13 (2.05%) Computer Science
10 13 (2.05%) Thin Client
11 10 (1.57%) Enterprise Software
12 8 (1.26%) User Experience
13 6 (0.94%) Handset
14 5 (0.79%) Data Centre
15 4 (0.63%) BYOD
15 4 (0.63%) Mobile Computing
15 4 (0.63%) Smartphone
Operating Systems
1 452 (71.18%) Windows
2 301 (47.40%) Windows 7
3 89 (14.02%) Windows XP
4 62 (9.76%) Windows Server 2008
5 61 (9.61%) Android
6 58 (9.13%) Windows 8
7 31 (4.88%) Apple iOS
8 30 (4.72%) Windows Server 2003
9 18 (2.83%) Mac OS X
10 15 (2.36%) Linux
11 12 (1.89%) Windows Vista
12 11 (1.73%) Windows Server 2012
13 7 (1.10%) Windows 2000
14 6 (0.94%) UNIX
15 4 (0.63%) Windows Mobile
16 2 (0.31%) Ubuntu
16 2 (0.31%) Mac OS
17 1 (0.16%) CentOS
Processes & Methodologies
1 278 (43.78%) ITIL
2 92 (14.49%) Service Management
3 46 (7.24%) Configuration Management
4 45 (7.09%) Document Management
5 40 (6.30%) CRM
6 30 (4.72%) Incident Management
7 27 (4.25%) Practice Management
8 21 (3.31%) Problem Management
9 19 (2.99%) Time Management
10 17 (2.68%) Service Delivery
11 16 (2.52%) ITSM
11 16 (2.52%) Asset Management
12 15 (2.36%) Change Management
13 13 (2.05%) Investment Management
14 11 (1.73%) Release Management
15 9 (1.42%) PRINCE2
16 8 (1.26%) Low Latency
17 7 (1.10%) Root Cause Analysis
17 7 (1.10%) Business Intelligence
17 7 (1.10%) Migration
Programming Languages
1 21 (3.31%) SQL
2 8 (1.26%) Java
3 6 (0.94%) C
4 2 (0.31%) C#
Qualifications
1 54 (8.50%) Degree
2 45 (7.09%) Microsoft Certification
3 28 (4.41%) MCSE
4 26 (4.09%) CCNA
4 26 (4.09%) ITIL Certification
4 26 (4.09%) Cisco Certification
5 19 (2.99%) MCP
6 13 (2.05%) MCSA
7 12 (1.89%) MOS
8 11 (1.73%) MCITP
9 5 (0.79%) A+ Certification
9 5 (0.79%) MCTS
10 3 (0.47%) Security Cleared
10 3 (0.47%) MCDST
11 2 (0.31%) ITIL Foundation Certificate
11 2 (0.31%) CCIE
11 2 (0.31%) CCNP
11 2 (0.31%) HNC
11 2 (0.31%) HND
11 2 (0.31%) CCA
Quality Assurance & Compliance
1 157 (24.72%) SLA
2 15 (2.36%) ISO 9001
3 1 (0.16%) QA
3 1 (0.16%) Data Quality
System Software
1 383 (60.31%) Active Directory
2 23 (3.62%) VMware Infrastructure
3 18 (2.83%) Hyper-V
3 18 (2.83%) XenApp
4 16 (2.52%) XenServer
5 8 (1.26%) XenDesktop
6 5 (0.79%) vSphere
6 5 (0.79%) Microsoft App-V
7 3 (0.47%) VMware ESXi
8 2 (0.31%) Forefront TMG
8 2 (0.31%) ISA Server
8 2 (0.31%) VMware ESX
9 1 (0.16%) Terminal Server
9 1 (0.16%) BitLocker
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) Citrix Presentation Server
Systems Management
1 35 (5.51%) SCCM
2 6 (0.94%) ZENworks
2 6 (0.94%) Norton AntiVirus
3 5 (0.79%) DameWare
4 4 (0.63%) Backup Exec
5 2 (0.31%) NetBackup
5 2 (0.31%) McAfee ePO
5 2 (0.31%) Puppet
5 2 (0.31%) Symantec Enterprise Vault
5 2 (0.31%) ITRS Geneos
5 2 (0.31%) Ansible
6 1 (0.16%) CA Spectrum
6 1 (0.16%) Symantec Endpoint Protection
6 1 (0.16%) Cisco UCCX
6 1 (0.16%) Windows Intune
6 1 (0.16%) WSUS
6 1 (0.16%) SCOM
6 1 (0.16%) Nagios
Vendors
1 313 (49.29%) Microsoft
2 147 (23.15%) Citrix
3 58 (9.13%) Cisco
4 45 (7.09%) VMware
5 29 (4.57%) OpenText
6 25 (3.94%) Reuters
6 25 (3.94%) Bloomberg
7 23 (3.62%) ServiceNow
8 21 (3.31%) Remedy
9 20 (3.15%) Lotus
10 18 (2.83%) Symantec
11 16 (2.52%) McAfee
12 14 (2.20%) Apple
13 11 (1.73%) HP
14 10 (1.57%) Adobe
15 8 (1.26%) MobileIron
15 8 (1.26%) Altiris
16 7 (1.10%) AppSense
16 7 (1.10%) Dell
17 6 (0.94%) Fidessa
South West London
Eligo Recruitment Ltd
Salary: £20000 - £22500 per annum + Benefits
Posted: Yesterday
City, London
Dupen Recruitment Services
Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 3 days ago
London
Premier IT
Salary: £28000 - £32000 per annum
Posted: 3 days ago
London
Ashdown IT
Salary: £20000 - £25850 per annum
Posted: 3 days ago
London
Marcus Donald People
Salary: £25000 - £26000 per annum
Posted: 4 days ago
London
Global Technology Solutions Ltd
Salary: £18000 - £23000 per annum + benefits + training
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London
Harris Global
Salary: £24000.00 - £26500 per annum + bonus + benefits
Posted: 5 days ago
City, London
Quant Capital
Salary: From £25,000 to £28,000 per annum + bonus and benefits
Posted: 5 days ago
South East London
Opus Recruitment Solutions Ltd
Salary: £0 - £35000 per annum, Benefits Bonus + Benefits
Posted: 5 days ago
City, London
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Salary: £24000 - £27000 per annum + Bonus + Benefits
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Information Technology Services
Salary: £26k - 32k per year + Great benefits
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South West London
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