The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 376 432 407
Rank change year-on-year
+56 -25
Permanent jobs requiring a Service Desk Analyst 286 178 239
As % of all permanent IT jobs located in London 0.60% 0.40% 0.47%
As % of the Job Titles category 0.64% 0.43% 0.49%
Number of salaries quoted 255 156 201
Average salary £27,500 £26,000 £25,500
Average salary % change year-on-year
+5.76% +1.96%
90% offered a salary of more than £22,000 £21,750 £21,000
10% offered a salary of more than £36,500 £42,500 £35,000
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44626 41400 48462
As % of all permanent IT jobs located in London 93.29% 93.52% 94.55%
Number of salaries quoted 37463 34618 42150
Average salary £52,500 £52,500 £51,250
Average salary % change year-on-year
- +2.43%
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 1 August 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +29 82 £27,000 -5.26% 12
Chiswick -9 4 £22,000 -26.66% 1
Wimbledon - 3 £27,000 -
Hammersmith -4 2 £37,500 +41.50%
Kingston Upon Thames -10 1 £27,000 -10.00%
New Malden - 1 £26,000 - 1
Worcester Park - 1 £25,000 -
Greenford - 1 £21,000 -
Harrow - 1 £18,250 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 August 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 414 (73.93%) Windows
2 365 (65.18%) Active Directory
3 312 (55.71%) MS Office
4 285 (50.89%) ITIL
5 275 (49.11%) Windows 7
6 198 (35.36%) Microsoft
7 178 (31.79%) MS Excel
8 153 (27.32%) Windows XP
9 136 (24.29%) Finance
10 128 (22.86%) Citrix
11 126 (22.50%) Blackberry
12 117 (20.89%) SLA
13 105 (18.75%) MS Exchange
14 104 (18.57%) Law
15 85 (15.18%) Microsoft Certification
16 78 (13.93%) Legal
17 71 (12.68%) TCP/IP
18 68 (12.14%) Service Management
19 56 (10.00%) Banking
20 55 (9.82%) Blackberry Enterprise Server
21 54 (9.64%) Windows Server 2003
21 54 (9.64%) Cisco
22 48 (8.57%) Degree
23 47 (8.39%) ITIL Certification
24 42 (7.50%) Incident Management
24 42 (7.50%) Document Management
25 41 (7.32%) MCP
26 35 (6.25%) Mac OS X
27 29 (5.18%) VPN
27 29 (5.18%) Problem Management

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 August 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 105 (18.75%) MS Exchange
2 55 (9.82%) Blackberry Enterprise Server
3 19 (3.39%) Exchange Server 2010
4 15 (2.68%) WorkSite
5 14 (2.50%) Exchange Server 2007
6 13 (2.32%) IBM Notes
7 12 (2.14%) Exchange Server 2003
8 10 (1.79%) Lync
9 9 (1.61%) SharePoint
10 7 (1.25%) Documentum
11 6 (1.07%) CMS
12 4 (0.71%) Exchange Server 2013
13 1 (0.18%) Confluence
13 1 (0.18%) SharePoint 2010
13 1 (0.18%) Adobe CQ
13 1 (0.18%) IIS
13 1 (0.18%) Apache
13 1 (0.18%) Tomcat
Applications
1 312 (55.71%) MS Office
2 178 (31.79%) MS Excel
3 27 (4.82%) MS PowerPoint
4 3 (0.54%) MS Visio
5 1 (0.18%) Acrobat
5 1 (0.18%) MS Project
Business Applications
1 3 (0.54%) Bond Adapt
2 1 (0.18%) Remedy ITSM
2 1 (0.18%) Dynamics CRM
2 1 (0.18%) Misys Midas
Cloud Services
1 28 (5.00%) Office 365
2 8 (1.43%) SaaS
3 4 (0.71%) Cloud Computing
Communications & Networking
1 71 (12.68%) TCP/IP
2 29 (5.18%) VPN
3 27 (4.82%) DHCP
4 25 (4.46%) DNS
5 23 (4.11%) VoIP
6 14 (2.50%) LAN
6 14 (2.50%) Internet
7 9 (1.61%) WAN
8 8 (1.43%) 3G
9 6 (1.07%) FTP
9 6 (1.07%) IP Telephony
10 5 (0.89%) Firewall
10 5 (0.89%) Wireless
10 5 (0.89%) ADSL
10 5 (0.89%) Broadband
11 3 (0.54%) Network Security
11 3 (0.54%) VLAN
11 3 (0.54%) Intranet
11 3 (0.54%) SSL
12 2 (0.36%) HTTP
Database & Business Intelligence
1 8 (1.43%) SQL Server
2 3 (0.54%) MS Access
3 2 (0.36%) MySQL
3 2 (0.36%) Relational Database
4 1 (0.18%) SQL Server Reporting Services
Development Applications
1 3 (0.54%) JIRA
2 1 (0.18%) Serena SBM
General
1 136 (24.29%) Finance
2 104 (18.57%) Law
3 78 (13.93%) Legal
4 56 (10.00%) Banking
5 24 (4.29%) Financial Institution
6 13 (2.32%) Advertising
7 11 (1.96%) French Language
8 10 (1.79%) Telecoms
8 10 (1.79%) Investment Banking
9 9 (1.61%) Publishing
10 7 (1.25%) Retail
11 6 (1.07%) German Language
12 3 (0.54%) Marketing
13 2 (0.36%) Cantonese Language
13 2 (0.36%) Spanish Language
14 1 (0.18%) Japanese Language
Libraries, Frameworks & Software Standards
1 8 (1.43%) HTML
2 6 (1.07%) CSS
3 3 (0.54%) Web Services
3 3 (0.54%) XML
3 3 (0.54%) COM
4 2 (0.36%) SOAP
5 1 (0.18%) Java EE
Miscellaneous
1 126 (22.50%) Blackberry
2 26 (4.64%) Hedge funds
3 20 (3.57%) Computer Science
4 18 (3.21%) Fat Client
4 18 (3.21%) Thin Client
5 12 (2.14%) iPhone
6 10 (1.79%) PDA
6 10 (1.79%) Video Conferencing
7 7 (1.25%) iPad
7 7 (1.25%) Digital Media
8 5 (0.89%) Mathematics
9 4 (0.71%) EPoS
9 4 (0.71%) Management Information System
10 2 (0.36%) Firmware
10 2 (0.36%) AS400
10 2 (0.36%) BBC
10 2 (0.36%) Smartphone
11 1 (0.18%) New Media
11 1 (0.18%) CMDB
11 1 (0.18%) Chip and PIN
Operating Systems
1 414 (73.93%) Windows
2 275 (49.11%) Windows 7
3 153 (27.32%) Windows XP
4 54 (9.64%) Windows Server 2003
5 35 (6.25%) Mac OS X
6 28 (5.00%) Windows Server 2008
7 19 (3.39%) Android
8 16 (2.86%) Windows 8
9 11 (1.96%) Linux
10 10 (1.79%) Mac OS
11 8 (1.43%) Windows 2000
12 6 (1.07%) Apple iOS
13 2 (0.36%) Windows Vista
14 1 (0.18%) Windows Server 2012
14 1 (0.18%) Windows Mobile
14 1 (0.18%) UNIX
Processes & Methodologies
1 285 (50.89%) ITIL
2 68 (12.14%) Service Management
3 42 (7.50%) Incident Management
3 42 (7.50%) Document Management
4 29 (5.18%) Problem Management
5 27 (4.82%) Time Management
6 25 (4.46%) Continuous Improvement
7 19 (3.39%) CRM
8 18 (3.21%) ITSM
9 16 (2.86%) ITIL V3
10 15 (2.68%) Practice Management
11 13 (2.32%) Root Cause Analysis
11 13 (2.32%) Service Delivery
12 12 (2.14%) Configuration Management
13 11 (1.96%) Migration
13 11 (1.96%) E-Commerce
14 8 (1.43%) Asset Management
14 8 (1.43%) Mobile Device Management
15 7 (1.25%) Investment Management
15 7 (1.25%) Release Management
Programming Languages
1 14 (2.50%) SQL
2 8 (1.43%) PowerShell
3 7 (1.25%) JavaScript
4 4 (0.71%) C
5 3 (0.54%) Java
6 1 (0.18%) PHP
Qualifications
1 85 (15.18%) Microsoft Certification
2 48 (8.57%) Degree
3 47 (8.39%) ITIL Certification
4 41 (7.32%) MCP
5 27 (4.82%) MCDST
6 25 (4.46%) MCITP
7 20 (3.57%) A+ Certification
8 19 (3.39%) MCSE
9 17 (3.04%) MCSA
9 17 (3.04%) ITIL Foundation Certificate
10 16 (2.86%) Security Cleared
11 7 (1.25%) MOS
12 6 (1.07%) SC Cleared
13 5 (0.89%) CCNA
13 5 (0.89%) Cisco Certification
14 4 (0.71%) MCTS
15 2 (0.36%) Network+ Certification
15 2 (0.36%) CCENT
16 1 (0.18%) DV Cleared
Quality Assurance & Compliance
1 117 (20.89%) SLA
2 1 (0.18%) QA
System Software
1 365 (65.18%) Active Directory
2 16 (2.86%) XenApp
3 13 (2.32%) MetaFrame
4 12 (2.14%) Terminal Services
5 9 (1.61%) VMware Infrastructure
6 8 (1.43%) XenDesktop
7 2 (0.36%) Microsoft App-V
8 1 (0.18%) Novell eDirectory
8 1 (0.18%) Citrix Presentation Server
8 1 (0.18%) vSphere
Systems Management
1 25 (4.46%) SCCM
2 6 (1.07%) Cisco CUCM
3 3 (0.54%) NetBackup
4 2 (0.36%) Tivoli
4 2 (0.36%) ARCserve
4 2 (0.36%) HP Data Protector
4 2 (0.36%) Symantec Endpoint Protection
5 1 (0.18%) ServiceCenter
5 1 (0.18%) Backup Exec
5 1 (0.18%) DameWare
5 1 (0.18%) Nagios
Vendors
1 198 (35.36%) Microsoft
2 128 (22.86%) Citrix
3 54 (9.64%) Cisco
4 28 (5.00%) VMware
5 18 (3.21%) Open Text
6 17 (3.04%) Remedy
7 16 (2.86%) Apple
8 15 (2.68%) Interwoven
9 13 (2.32%) Lotus
10 12 (2.14%) ServiceNow
11 11 (1.96%) Altiris
12 9 (1.61%) Reuters
12 9 (1.61%) Bloomberg
13 7 (1.25%) Mitel
13 7 (1.25%) Symantec
13 7 (1.25%) Hummingbird
14 6 (1.07%) HP
15 5 (0.89%) LANDesk
15 5 (0.89%) Sophos
16 4 (0.71%) Avaya
City, London
QUANTICA
Salary: £22000 - £25000 per annum + Bens / Bonus
Posted: 17 hours ago
City, London
QUANTICA
Salary: £20000 - £25000 per annum + Excellant Bens/Bonus
Posted: 17 hours ago
Uxbridge, Middlesex
Senitor Associates
Salary: £25000 per annum
Posted: 18 hours ago
London
People Source Consulting
Salary: Competitive Salary + Benefits
Posted: Yesterday
London
Engage PSG
Salary: £24000 - £27000 per annum + bonus
Posted: Yesterday
London
Harris Global
Salary: From £22,000 to £25,000 per annum + bonus + benefits
Posted: 3 days ago
Chessington, Surrey, South East
Merlin Entertainments plc
Salary: £20,000 to £25,000
Posted: 3 days ago
New Malden, Surrey
Think IT Recruitment
Salary: £24000.00 - £26000.00 per annum + benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £36k - 41k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £40k - 43.5k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £33k - 37k per year
Posted: 4 days ago
London
Harvey Nash plc
Salary: £35000 - £40000 per annum + Bonus and benefits
Posted: 6 days ago
London
David Bruce Recruitment
Salary: From £24,000 to £25,000 per annum £24-25K + package
Posted: 6 days ago
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: 6 days ago
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum + bonus + excellent benefits
Posted: 6 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Posted: 7 days ago
Croydon
DP Connect
Salary: £20000 - £28000 per annum + Pension, Overtime and more
Posted: 8 days ago
London
Parliamentary ICT
Salary: From £22,829 to £29,330 per annum plus benefits
Posted: 9 days ago
City of London
Real Staffing
Salary: £30000 - £35000 per annum + Attractive benefits
Posted: 9 days ago
London
DP Connect
Salary: £23 - £32 per annum
Posted: 14 days ago