The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 303 396 402
Rank change year-on-year
+93 +6
Permanent jobs requiring a Service Desk Analyst 387 258 236
As % of all permanent IT jobs located in London 0.87% 0.57% 0.49%
As % of the Job Titles category 0.93% 0.60% 0.52%
Number of salaries quoted 349 239 200
Average salary £27,500 £26,750 £24,000
Average salary % change year-on-year
+2.80% +11.45%
90% offered a salary of more than £22,000 £21,000 £21,000
10% offered a salary of more than £39,000 £37,500 £33,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41569 42658 45211
As % of all permanent IT jobs located in London 93.86% 93.95% 94.44%
Number of salaries quoted 35452 35096 39095
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £75,500 £75,000 £79,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 19 December 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +41 77 £28,000 -5.88% 10
Croydon +11 16 £24,000 +5.49%
Surbiton - 13 £21,000 -
Chessington -2 6 £31,500 +65.78%
Twickenham - 5 £21,000 -
Uxbridge -4 3 £23,000 +2.22%
West Drayton - 3 £21,500 -
Harrow +2 1 - -
Wimbledon -19 1 £25,500 -1.92%
Stanmore - 1 £22,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 19 December 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 561 (77.49%) Windows
2 455 (62.85%) Active Directory
3 438 (60.50%) MS Office
4 381 (52.62%) Windows 7
5 371 (51.24%) ITIL
6 357 (49.31%) Microsoft
7 259 (35.77%) Blackberry
8 243 (33.56%) MS Excel
9 200 (27.62%) Windows XP
9 200 (27.62%) Finance
10 183 (25.28%) MS Exchange
11 182 (25.14%) Citrix
12 150 (20.72%) SLA
13 133 (18.37%) Law
14 123 (16.99%) Blackberry Enterprise Server
15 115 (15.88%) Legal
16 97 (13.40%) Degree
17 88 (12.15%) Microsoft Certification
18 85 (11.74%) Service Management
19 82 (11.33%) TCP/IP
20 80 (11.05%) Banking
21 63 (8.70%) Document Management
21 63 (8.70%) Incident Management
22 62 (8.56%) ITIL V3
22 62 (8.56%) VMware
23 57 (7.87%) MS PowerPoint
23 57 (7.87%) Windows Server 2003
24 55 (7.60%) Cisco
25 51 (7.04%) DHCP
25 51 (7.04%) MCP

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 19 December 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 183 (25.28%) MS Exchange
2 123 (16.99%) Blackberry Enterprise Server
3 51 (7.04%) Exchange Server 2010
4 38 (5.25%) Exchange Server 2003
5 32 (4.42%) Lync
6 26 (3.59%) IBM Notes
7 20 (2.76%) Exchange Server 2007
8 11 (1.52%) SharePoint
9 10 (1.38%) Exchange Server 2013
10 8 (1.10%) WorkSite
11 6 (0.83%) CMS
12 3 (0.41%) Documentum
13 1 (0.14%) Confluence
13 1 (0.14%) IIS
Applications
1 438 (60.50%) MS Office
2 243 (33.56%) MS Excel
3 57 (7.87%) MS PowerPoint
4 21 (2.90%) MS Visio
5 8 (1.10%) MS Project
6 5 (0.69%) Acrobat
7 1 (0.14%) Spreadsheet
Business Applications
1 7 (0.97%) Remedy ITSM
2 3 (0.41%) Dynamics CRM
3 1 (0.14%) Changepoint
3 1 (0.14%) CA Clarity
3 1 (0.14%) SAP Oil and Gas
3 1 (0.14%) assyst
Cloud Services
1 15 (2.07%) Office 365
2 4 (0.55%) Cloud Computing
2 4 (0.55%) Microsoft Azure
3 3 (0.41%) Google Apps
Communications & Networking
1 82 (11.33%) TCP/IP
2 51 (7.04%) DHCP
3 48 (6.63%) DNS
4 35 (4.83%) LAN
5 33 (4.56%) WAN
6 31 (4.28%) VPN
7 30 (4.14%) VoIP
8 22 (3.04%) Firewall
9 18 (2.49%) IP Telephony
9 18 (2.49%) Internet
10 14 (1.93%) Network Security
11 9 (1.24%) ADSL
12 6 (0.83%) 3G
12 6 (0.83%) Intranet
13 5 (0.69%) SAN
13 5 (0.69%) Broadband
13 5 (0.69%) Ethernet
13 5 (0.69%) Wi-Fi
13 5 (0.69%) Wireless
14 3 (0.41%) PBX
Database & Business Intelligence
1 14 (1.93%) SQL Server
2 7 (0.97%) MS Access
3 6 (0.83%) SQL Server 2008
4 5 (0.69%) SQL Server 2005
5 4 (0.55%) SQL Server 2000
6 1 (0.14%) MySQL
6 1 (0.14%) Data Warehouse
Development Applications
1 3 (0.41%) JIRA
2 1 (0.14%) Hudson
2 1 (0.14%) Serena SBM
General
1 200 (27.62%) Finance
2 133 (18.37%) Law
3 115 (15.88%) Legal
4 80 (11.05%) Banking
5 24 (3.31%) Financial Institution
6 18 (2.49%) Telecoms
7 17 (2.35%) Retail
8 12 (1.66%) Investment Banking
9 10 (1.38%) Advertising
9 10 (1.38%) French Language
10 8 (1.10%) Manufacturing
11 5 (0.69%) Back Office
12 4 (0.55%) Publishing
12 4 (0.55%) Multimedia
13 3 (0.41%) Marketing
13 3 (0.41%) Spanish Language
14 2 (0.28%) Front Office
15 1 (0.14%) Electronics
15 1 (0.14%) Games
15 1 (0.14%) Billing
Libraries, Frameworks & Software Standards
1 2 (0.28%) COM
1 2 (0.28%) CSS
1 2 (0.28%) HTML
2 1 (0.14%) .NET
2 1 (0.14%) Web Services
2 1 (0.14%) XML
2 1 (0.14%) Application Packaging
2 1 (0.14%) LINQ
Miscellaneous
1 259 (35.77%) Blackberry
2 47 (6.49%) iPhone
3 37 (5.11%) Video Conferencing
4 30 (4.14%) Management Information System
5 27 (3.73%) iPad
6 23 (3.18%) Smartphone
7 21 (2.90%) Analytical Skills
8 19 (2.62%) Computer Science
9 18 (2.49%) Thin Client
9 18 (2.49%) Fat Client
9 18 (2.49%) Hedge funds
10 5 (0.69%) PDA
11 4 (0.55%) EPoS
12 3 (0.41%) Enterprise Software
13 2 (0.28%) User Experience
13 2 (0.28%) Foreign Exchange (FX)
13 2 (0.28%) AS400
13 2 (0.28%) Equities
13 2 (0.28%) IVR
13 2 (0.28%) Derivative
Operating Systems
1 561 (77.49%) Windows
2 381 (52.62%) Windows 7
3 200 (27.62%) Windows XP
4 57 (7.87%) Windows Server 2003
5 41 (5.66%) Windows Server 2008
6 33 (4.56%) Windows 8
7 22 (3.04%) Mac OS X
8 12 (1.66%) Android
9 10 (1.38%) Windows Server 2012
10 8 (1.10%) Windows 2000
11 7 (0.97%) Windows Mobile
11 7 (0.97%) Mac OS
12 6 (0.83%) Windows Vista
13 5 (0.69%) Apple iOS
14 2 (0.28%) UNIX
14 2 (0.28%) Linux
15 1 (0.14%) CentOS
Processes & Methodologies
1 371 (51.24%) ITIL
2 85 (11.74%) Service Management
3 63 (8.70%) Document Management
3 63 (8.70%) Incident Management
4 62 (8.56%) ITIL V3
5 37 (5.11%) CRM
6 36 (4.97%) Service Delivery
7 35 (4.83%) Problem Management
8 29 (4.01%) Asset Management
9 19 (2.62%) Release Management
10 17 (2.35%) Time Management
10 17 (2.35%) Change Control
11 16 (2.21%) Continuous Improvement
12 14 (1.93%) Investment Management
12 14 (1.93%) Change Management
13 13 (1.80%) ITSM
13 13 (1.80%) Configuration Management
14 12 (1.66%) Root Cause Analysis
15 10 (1.38%) Mobile Device Management
15 10 (1.38%) Service Desk Management
Programming Languages
1 20 (2.76%) SQL
2 10 (1.38%) Java
3 4 (0.55%) C
4 1 (0.14%) PHP
Qualifications
1 97 (13.40%) Degree
2 88 (12.15%) Microsoft Certification
3 51 (7.04%) MCP
4 50 (6.91%) ITIL Certification
5 35 (4.83%) MCSE
6 21 (2.90%) MCSA
7 15 (2.07%) A+ Certification
7 15 (2.07%) MCDST
7 15 (2.07%) MCITP
8 12 (1.66%) Cisco Certification
9 11 (1.52%) ITIL Foundation Certificate
10 10 (1.38%) CCNA
11 8 (1.10%) Security Cleared
12 7 (0.97%) MOS
13 5 (0.69%) CCENT
14 3 (0.41%) Citrix Certification
15 2 (0.28%) DV Cleared
15 2 (0.28%) CCAA
16 1 (0.14%) SC Cleared
16 1 (0.14%) BC Cleared
Quality Assurance & Compliance
1 150 (20.72%) SLA
2 1 (0.14%) Sarbanes-Oxley
2 1 (0.14%) ISO 9001
System Software
1 455 (62.85%) Active Directory
2 49 (6.77%) VMware Infrastructure
3 24 (3.31%) XenApp
4 15 (2.07%) XenDesktop
5 8 (1.10%) XenServer
5 8 (1.10%) Citrix Presentation Server
6 5 (0.69%) Novell eDirectory
7 4 (0.55%) MetaFrame
8 3 (0.41%) Terminal Services
8 3 (0.41%) Microsoft App-V
8 3 (0.41%) vSphere
9 2 (0.28%) Hyper-V
10 1 (0.14%) VMware ESX
Systems Management
1 36 (4.97%) SCCM
2 6 (0.83%) McAfee ePO
3 5 (0.69%) ServiceCenter
3 5 (0.69%) Systems Management Server (SMS)
4 4 (0.55%) Tivoli
4 4 (0.55%) Norton AntiVirus
5 3 (0.41%) NetBackup
5 3 (0.41%) Symantec Enterprise Vault
6 2 (0.28%) ITRS Geneos
6 2 (0.28%) HP Data Protector
6 2 (0.28%) CiscoWorks
6 2 (0.28%) ARCserve
7 1 (0.14%) DameWare
7 1 (0.14%) Tivoli Storage Manager
7 1 (0.14%) Nagios
7 1 (0.14%) Cisco CUCM
7 1 (0.14%) Backup Exec
7 1 (0.14%) SCOM
Vendors
1 357 (49.31%) Microsoft
2 182 (25.14%) Citrix
3 62 (8.56%) VMware
4 55 (7.60%) Cisco
5 38 (5.25%) Bloomberg
6 37 (5.11%) Reuters
7 27 (3.73%) Apple
8 26 (3.59%) Lotus
8 26 (3.59%) Remedy
9 24 (3.31%) ServiceNow
10 23 (3.18%) Interwoven
10 23 (3.18%) Avaya
11 21 (2.90%) HP
12 17 (2.35%) Open Text
13 13 (1.80%) Altiris
14 12 (1.66%) McAfee
15 11 (1.52%) Mitel
16 9 (1.24%) Dell
17 8 (1.10%) AppSense
17 8 (1.10%) LANDesk
London
Streamline Connections
Salary: £30000 - £38000 per annum + Bens
Posted: Yesterday
London
Parliamentary ICT
Salary: From £24,107 to £29,330 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: 2 days ago
London
TEKsystems
Salary: £20000 - £22000 per annum + benefits
Posted: 2 days ago
City of London
Deerfoot IT
Salary: £28000 per annum
Posted: 3 days ago
London
Ashdown IT
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
City of London
Interquest - IQ ESM
Salary: £28000 per annum
Posted: 4 days ago
Brentford, Middlesex
NAK Consulting
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
London, South East, United Kingdom
Agilisys
Salary: Competitive
Posted: 5 days ago
City, London
Eligo Recruitment Ltd
Salary: £20000 - £22000 per annum + benefits
Posted: 5 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum + competitive benefits
Posted: 5 days ago
London
Marcus Donald People
Salary: £20000 - £24000 per annum, Benefits pension,healthcare, overtime
Posted: 6 days ago
London
Information Technology Services
Salary: £26k - 31k per year + Great benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £37k - 42k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £27000.00 - £30000.00 per annum + bonus
Posted: 10 days ago
North West London
Deerfoot IT
Salary: £18000 - £22000 per annum + bonus + bens
Posted: 18 days ago
London
World First
Salary: From £26,000 to £30,000 per annum
Posted: 23 days ago