The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 402 392 498
Rank change year-on-year
-10 +106
Permanent jobs requiring a Service Desk Analyst 279 227 175
As % of all permanent IT jobs located in London 0.56% 0.50% 0.31%
As % of the Job Titles category 0.60% 0.53% 0.33%
Number of salaries quoted 257 194 162
Average salary £27,500 £25,000 £25,750
Average salary % change year-on-year
+10.00% -2.91%
90% offered a salary of more than £21,000 £20,500 £21,000
10% offered a salary of more than £36,500 £32,500 £36,000
UK excluding London average salary £21,000 £21,000 £22,000
% change year-on-year
- -4.54%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
46521 42684 52638
As % of all permanent IT jobs located in London 93.74% 93.92% 93.86%
Number of salaries quoted 38422 36027 45659
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £31,500 £32,500 £31,500
10% offered a salary of more than £77,000 £77,500 £75,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 18 April 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +4 80 £27,500 +12.24% 13
Croydon +1 10 £24,250 +14.11%
Chessington -1 3 £19,000 -11.62% 2
Chiswick -11 3 £21,000 -
Bromley - 3 £37,500 -
Barnet - 1 £20,000 -
Hounslow - 1 £27,500 -
Ilford - 1 £20,500 -
Kingston Upon Thames - 1 £18,000 - 1
Surbiton - 1 £19,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 413 (78.52%) Windows
2 353 (67.11%) Active Directory
3 313 (59.51%) MS Office
4 259 (49.24%) ITIL
5 254 (48.29%) Windows 7
6 219 (41.63%) Microsoft
7 185 (35.17%) MS Excel
8 169 (32.13%) Windows XP
9 146 (27.76%) Citrix
10 129 (24.52%) Blackberry
11 125 (23.76%) MS Exchange
12 92 (17.49%) Law
13 86 (16.35%) Finance
14 73 (13.88%) Legal
14 73 (13.88%) SLA
15 71 (13.50%) Microsoft Certification
15 71 (13.50%) TCP/IP
16 68 (12.93%) Blackberry Enterprise Server
17 63 (11.98%) Cisco
18 60 (11.41%) Windows Server 2003
19 57 (10.84%) VPN
20 52 (9.89%) Windows Server 2008
21 51 (9.70%) Banking
22 48 (9.13%) Incident Management
22 48 (9.13%) Service Management
23 44 (8.37%) Document Management
24 41 (7.79%) Exchange Server 2010
25 37 (7.03%) VMware
26 36 (6.84%) DNS
27 35 (6.65%) DHCP

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 125 (23.76%) MS Exchange
2 68 (12.93%) Blackberry Enterprise Server
3 41 (7.79%) Exchange Server 2010
4 30 (5.70%) Exchange Server 2003
5 24 (4.56%) Exchange Server 2007
6 16 (3.04%) IBM Notes
7 15 (2.85%) SharePoint
8 14 (2.66%) Documentum
9 13 (2.47%) WorkSite
9 13 (2.47%) Exchange Server 2013
10 12 (2.28%) Lync
11 4 (0.76%) SAS
12 3 (0.57%) SharePoint 2010
12 3 (0.57%) CMS
Applications
1 313 (59.51%) MS Office
2 185 (35.17%) MS Excel
3 29 (5.51%) MS PowerPoint
4 5 (0.95%) MS Visio
5 4 (0.76%) MS Project
Business Applications
1 5 (0.95%) SAP ERP
1 5 (0.95%) SAP CRM
1 5 (0.95%) assyst
2 2 (0.38%) Dynamics CRM
3 1 (0.19%) Magento
3 1 (0.19%) Oracle CRM
3 1 (0.19%) Misys Midas
Cloud Services
1 14 (2.66%) Office 365
2 8 (1.52%) SaaS
Communications & Networking
1 71 (13.50%) TCP/IP
2 57 (10.84%) VPN
3 36 (6.84%) DNS
4 35 (6.65%) DHCP
5 27 (5.13%) Internet
6 22 (4.18%) LAN
7 20 (3.80%) VoIP
8 15 (2.85%) WAN
9 14 (2.66%) Firewall
10 12 (2.28%) Wireless
11 10 (1.90%) 3G
12 8 (1.52%) ADSL
12 8 (1.52%) Broadband
13 6 (1.14%) IP Telephony
13 6 (1.14%) VLAN
13 6 (1.14%) SSL
13 6 (1.14%) FTP
14 4 (0.76%) iSCSI
14 4 (0.76%) SAN
14 4 (0.76%) NetScaler
Database & Business Intelligence
1 10 (1.90%) SQL Server
2 5 (0.95%) SAP BW
3 1 (0.19%) MySQL
Development Applications
1 8 (1.52%) JIRA
General
1 92 (17.49%) Law
2 86 (16.35%) Finance
3 73 (13.88%) Legal
4 51 (9.70%) Banking
5 18 (3.42%) Investment Banking
6 15 (2.85%) Financial Institution
7 11 (2.09%) Telecoms
8 10 (1.90%) Advertising
9 9 (1.71%) Retail
10 8 (1.52%) Games
11 6 (1.14%) Publishing
12 5 (0.95%) Marketing
12 5 (0.95%) French Language
13 4 (0.76%) Back Office
14 3 (0.57%) German Language
14 3 (0.57%) Spanish Language
15 1 (0.19%) Electronics
15 1 (0.19%) Front Office
15 1 (0.19%) Mandarin Language
15 1 (0.19%) Billing
Libraries, Frameworks & Software Standards
1 7 (1.33%) COM
1 7 (1.33%) HTML
2 5 (0.95%) CSS
3 4 (0.76%) XML
4 3 (0.57%) Web Services
4 3 (0.57%) .NET
5 2 (0.38%) SOAP
6 1 (0.19%) Flash
6 1 (0.19%) MSMQ
Miscellaneous
1 129 (24.52%) Blackberry
2 23 (4.37%) Management Information System
3 22 (4.18%) iPhone
4 15 (2.85%) Hedge funds
5 14 (2.66%) Computer Science
6 12 (2.28%) Video Conferencing
7 10 (1.90%) Fat Client
7 10 (1.90%) Thin Client
8 9 (1.71%) iPad
9 7 (1.33%) AS400
10 6 (1.14%) Mathematics
10 6 (1.14%) Digital Media
11 5 (0.95%) PDA
12 4 (0.76%) IVR
12 4 (0.76%) EqualLogic
13 3 (0.57%) EPoS
14 2 (0.38%) Smartphone
14 2 (0.38%) Statistics
14 2 (0.38%) BBC
14 2 (0.38%) Mobile Games
Operating Systems
1 413 (78.52%) Windows
2 254 (48.29%) Windows 7
3 169 (32.13%) Windows XP
4 60 (11.41%) Windows Server 2003
5 52 (9.89%) Windows Server 2008
6 31 (5.89%) Mac OS X
7 22 (4.18%) Linux
8 19 (3.61%) Windows 8
9 14 (2.66%) Android
9 14 (2.66%) Windows Vista
10 11 (2.09%) Apple iOS
11 8 (1.52%) Windows Server 2012
12 7 (1.33%) Windows 2000
13 5 (0.95%) UNIX
13 5 (0.95%) Mac OS
14 3 (0.57%) Solaris
14 3 (0.57%) Windows Mobile
15 1 (0.19%) Windows NT
Processes & Methodologies
1 259 (49.24%) ITIL
2 48 (9.13%) Incident Management
2 48 (9.13%) Service Management
3 44 (8.37%) Document Management
4 26 (4.94%) Problem Management
5 22 (4.18%) CRM
6 17 (3.23%) Continuous Improvement
7 15 (2.85%) Mobile Device Management
8 14 (2.66%) Time Management
9 13 (2.47%) Service Delivery
9 13 (2.47%) Practice Management
10 12 (2.28%) ITIL V3
10 12 (2.28%) ITSM
11 11 (2.09%) E-Commerce
12 10 (1.90%) Workflow
13 9 (1.71%) Change Management
13 9 (1.71%) Migration
13 9 (1.71%) Asset Management
14 8 (1.52%) Root Cause Analysis
15 7 (1.33%) ITIL V2
Programming Languages
1 30 (5.70%) SQL
2 11 (2.09%) PowerShell
3 7 (1.33%) JavaScript
4 5 (0.95%) C
5 4 (0.76%) Java
6 2 (0.38%) PHP
7 1 (0.19%) C#
Qualifications
1 71 (13.50%) Microsoft Certification
2 35 (6.65%) Degree
3 32 (6.08%) MCP
4 22 (4.18%) MCSA
5 19 (3.61%) ITIL Certification
5 19 (3.61%) MCDST
6 15 (2.85%) MCSE
7 14 (2.66%) A+ Certification
8 12 (2.28%) MOS
9 10 (1.90%) Security Cleared
10 7 (1.33%) Cisco Certification
10 7 (1.33%) CCNA
11 6 (1.14%) SC Cleared
12 5 (0.95%) MCITP
12 5 (0.95%) MCTS
13 2 (0.38%) Network+ Certification
13 2 (0.38%) HND
14 1 (0.19%) CCA
14 1 (0.19%) Citrix Certification
14 1 (0.19%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 73 (13.88%) SLA
2 1 (0.19%) Sarbanes-Oxley
2 1 (0.19%) QA
System Software
1 353 (67.11%) Active Directory
2 18 (3.42%) XenApp
3 12 (2.28%) XenDesktop
4 11 (2.09%) MetaFrame
5 10 (1.90%) Terminal Services
6 5 (0.95%) VMware Infrastructure
6 5 (0.95%) vSphere
7 4 (0.76%) VMware ESXi
8 2 (0.38%) VMware Server
8 2 (0.38%) Terminal Server
9 1 (0.19%) Hyper-V
9 1 (0.19%) Citrix Presentation Server
Systems Management
1 13 (2.47%) SCCM
2 2 (0.38%) NetBackup
2 2 (0.38%) HP Data Protector
2 2 (0.38%) ARCserve
2 2 (0.38%) Cisco CUCM
Vendors
1 219 (41.63%) Microsoft
2 146 (27.76%) Citrix
3 63 (11.98%) Cisco
4 37 (7.03%) VMware
5 34 (6.46%) Apple
6 27 (5.13%) Remedy
7 20 (3.80%) Interwoven
8 17 (3.23%) Open Text
9 15 (2.85%) Lotus
10 14 (2.66%) ServiceNow
10 14 (2.66%) Hummingbird
11 12 (2.28%) Mitel
12 10 (1.90%) HP
13 9 (1.71%) Symantec
14 8 (1.52%) Google
14 8 (1.52%) Avaya
14 8 (1.52%) Juniper
15 7 (1.33%) Dell
15 7 (1.33%) Altiris
16 6 (1.14%) LANDesk
City, London
McGregor Boyall
Salary: £23000 - £24000 per annum + Package
Posted: 20 hours ago
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 20 hours ago
City, London
Code IT Recruitment Ltd
Salary: excellent benefits and bonus, exceptional Pension scheme
Posted: Yesterday
London
Marcus Donald People
Salary: £20000 to £24000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £33k - 37k per year
Posted: 2 days ago
London
Spencer Rose
Salary: Up to £35,000 per annum
Posted: 2 days ago
London
McGregor Boyall
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
London
LA International
Salary: £20000 - £24000 per annum + Benefits
Posted: 2 days ago
City, London
Robert Half
Salary: £25000 - £30000 per annum + 6% Pension, 25 days holiday
Posted: 3 days ago
City, London
Ashdown IT
Salary: £25000 - £27000 per annum + bonus
Posted: 3 days ago
City, London
ComputAppoint
Salary: £30000 - £40000 per annum
Posted: 3 days ago
City, London
4it Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 3 days ago
London
Empiric Solutions
Posted: 3 days ago
London
Picture More Ltd
Salary: benefits
Posted: 4 days ago
City, London
McGregor Boyall
Salary: £24000 per annum + Package
Posted: 4 days ago
London
Information Technology Services
Salary: £30k - 33k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £32k - 38k per year
Posted: 4 days ago
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 6 days ago
City, London
ENVIRONMENTAL RESOURCES MANAGEMENT LIMITED
Salary: Excellent
Posted: 13 days ago
South West London
Parliamentary ICT
Salary: From £22,829 to £29,330 per annum (Pay award pending)
Posted: 16 days ago