The statistics below represent IT jobs advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 312 405 425
Rank change year-on-year
+93 +20
Permanent jobs requiring a Service Desk Analyst 371 291 276
As % of all permanent IT jobs located in London 0.94% 0.65% 0.57%
As % of the Job Titles category 0.98% 0.68% 0.60%
Number of salaries quoted 323 261 248
Median salary £28,000 £28,500 £27,500
Median salary % change year-on-year
-1.75% +3.63%
90% offered a salary of more than £22,500 £22,500 £22,350
10% offered a salary of more than £35,000 £38,000 £35,500
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
37738 42630 46106
As % of all permanent IT jobs located in London 95.66% 95.64% 95.87%
Number of salaries quoted 32787 36087 38693
Median salary £55,000 £55,000 £52,500
Median salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of job ads across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 23 July 2016.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +53 41 £30,000 - 4
Croydon +12 13 £22,000 -7.36%
Romford - 9 £25,000 -
Wimbledon -11 6 £28,000 +5.66%
Kingston Upon Thames - 3 £22,000 -
Chessington - 2 £23,000 -
Surbiton -5 1 £23,000 +21.05% 2
Ealing - 1 £26,000 -
Hounslow - 1 £21,000 -
Southall - 1 £26,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Analyst in the job title.

1 590 (77.73%) Windows
2 458 (60.34%) Active Directory
3 404 (53.23%) Windows 7
4 402 (52.96%) MS Office
5 392 (51.65%) ITIL
6 325 (42.82%) Microsoft
7 250 (32.94%) MS Excel
8 233 (30.70%) Citrix
9 229 (30.17%) Finance
10 178 (23.45%) Law
11 169 (22.27%) Legal
12 163 (21.48%) SLA
13 156 (20.55%) Service Management
14 134 (17.65%) Blackberry
15 129 (17.00%) Microsoft Certification
16 127 (16.73%) VPN
17 125 (16.47%) Cisco
18 120 (15.81%) MS Exchange
19 91 (11.99%) Windows Server
20 80 (10.54%) Windows 8
21 78 (10.28%) iPhone
21 78 (10.28%) Incident Management
22 75 (9.88%) Ticket Management
23 72 (9.49%) Document Management
24 70 (9.22%) Blackberry Enterprise Server
24 70 (9.22%) Office 365
25 64 (8.43%) Android
26 63 (8.30%) Virtual Environments
27 58 (7.64%) Windows 10
27 58 (7.64%) Mitel

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 120 (15.81%) MS Exchange
2 70 (9.22%) Blackberry Enterprise Server
3 55 (7.25%) Exchange Server 2010
4 32 (4.22%) Skype for Business
5 25 (3.29%) Exchange Server 2007
6 21 (2.77%) SharePoint
7 20 (2.64%) Exchange Server 2013
8 17 (2.24%) Exchange Server 2003
9 15 (1.98%) IBM Notes
10 6 (0.79%) IIS
10 6 (0.79%) Office Communications Server
11 1 (0.13%) CMS
11 1 (0.13%) Confluence
11 1 (0.13%) SharePoint 2013
Applications
1 402 (52.96%) MS Office
2 250 (32.94%) MS Excel
3 37 (4.87%) MS PowerPoint
4 10 (1.32%) Adobe Creative Suite
5 3 (0.40%) Acrobat
Business Applications
1 4 (0.53%) thinkFolio
2 3 (0.40%) Dynamics CRM
3 1 (0.13%) Eikon
3 1 (0.13%) SystmOne
Cloud Services
1 70 (9.22%) Office 365
2 48 (6.32%) Mimecast
3 7 (0.92%) Microsoft Azure
3 7 (0.92%) SaaS
4 1 (0.13%) Amazon AWS
4 1 (0.13%) Cloud Computing
Communications & Networking
1 127 (16.73%) VPN
2 50 (6.59%) TCP/IP
3 43 (5.67%) DNS
4 39 (5.14%) LAN
4 39 (5.14%) VoIP
5 35 (4.61%) DHCP
6 31 (4.08%) WAN
7 13 (1.71%) Internet
8 9 (1.19%) IP Telephony
9 7 (0.92%) Ethernet
10 5 (0.66%) Cisco IOS
10 5 (0.66%) Firewall
10 5 (0.66%) PBX
10 5 (0.66%) Remote Desktop
11 4 (0.53%) ADSL
12 3 (0.40%) 3G
12 3 (0.40%) Cisco IPT
12 3 (0.40%) Extranet
12 3 (0.40%) Network Security
12 3 (0.40%) Softphone
Database & Business Intelligence
1 9 (1.19%) SQL Server
2 4 (0.53%) MS Access
3 2 (0.26%) SQL Server 2008
4 1 (0.13%) Relational Database
4 1 (0.13%) SQL Server 2005
Development Applications
1 10 (1.32%) JIRA
2 1 (0.13%) Visual Studio
General
1 229 (30.17%) Finance
2 178 (23.45%) Law
3 169 (22.27%) Legal
4 51 (6.72%) Banking
5 17 (2.24%) International Banking
5 17 (2.24%) Retail
5 17 (2.24%) Telecoms
6 13 (1.71%) German Language
7 12 (1.58%) Financial Institution
8 10 (1.32%) Italian Language
9 9 (1.19%) Front Office
10 8 (1.05%) Advertising
11 6 (0.79%) Investment Banking
11 6 (0.79%) Marketing
12 5 (0.66%) Manufacturing
13 4 (0.53%) French Language
14 2 (0.26%) Back Office
14 2 (0.26%) Multimedia
15 1 (0.13%) Billing
15 1 (0.13%) Electronics
Libraries, Frameworks & Software Standards
1 11 (1.45%) .NET
2 6 (0.79%) ASP.NET
2 6 (0.79%) jQuery
3 2 (0.26%) COM
3 2 (0.26%) CSS
3 2 (0.26%) HTML
Miscellaneous
1 134 (17.65%) Blackberry
2 78 (10.28%) iPhone
3 37 (4.87%) Analytical Skills
4 25 (3.29%) Video Conferencing
5 22 (2.90%) Smartphone
6 21 (2.77%) iPad
6 21 (2.77%) RSA SecurID
7 12 (1.58%) Management Information System
8 10 (1.32%) Fintech
9 7 (0.92%) Economics
9 7 (0.92%) Fat Client
9 7 (0.92%) Thin Client
10 6 (0.79%) Hedge funds
11 5 (0.66%) AS400
11 5 (0.66%) iSeries
12 4 (0.53%) Computer Science
12 4 (0.53%) Mathematics
12 4 (0.53%) NHS
13 3 (0.40%) Fixed Income
13 3 (0.40%) Psychology
Operating Systems
1 590 (77.73%) Windows
2 404 (53.23%) Windows 7
3 91 (11.99%) Windows Server
4 80 (10.54%) Windows 8
5 64 (8.43%) Android
6 58 (7.64%) Windows 10
6 58 (7.64%) Windows XP
7 47 (6.19%) Windows Server 2008
8 31 (4.08%) Windows Server 2003
9 28 (3.69%) Windows Server 2012
10 26 (3.43%) Mac OS X
11 10 (1.32%) Apple iOS
12 9 (1.19%) Linux
12 9 (1.19%) Unix
13 8 (1.05%) Mac OS
14 5 (0.66%) Windows Vista
15 4 (0.53%) Windows Mobile
16 2 (0.26%) AIX
16 2 (0.26%) HPUX
16 2 (0.26%) Ubuntu
Processes & Methodologies
1 392 (51.65%) ITIL
2 156 (20.55%) Service Management
3 78 (10.28%) Incident Management
4 75 (9.88%) Ticket Management
5 72 (9.49%) Document Management
6 63 (8.30%) Virtual Environments
7 56 (7.38%) Case Management
8 40 (5.27%) ITIL V3
9 39 (5.14%) Service Delivery
10 30 (3.95%) Root Cause Analysis
11 24 (3.16%) Problem Management
11 24 (3.16%) Wealth Management
12 22 (2.90%) Change Management
13 18 (2.37%) Migration
14 16 (2.11%) Time Management
15 14 (1.84%) Mobile Device Management
16 12 (1.58%) Configuration Management
16 12 (1.58%) CRM
17 11 (1.45%) Asset Management
18 10 (1.32%) ITSM
Programming Languages
1 23 (3.03%) SQL
2 11 (1.45%) C#
3 7 (0.92%) C
4 6 (0.79%) JavaScript
5 4 (0.53%) PowerShell
6 1 (0.13%) Java
6 1 (0.13%) Python
Qualifications
1 129 (17.00%) Microsoft Certification
2 54 (7.11%) MCSE
3 42 (5.53%) MCSA
4 32 (4.22%) CCNA
4 32 (4.22%) Cisco Certification
4 32 (4.22%) Degree
4 32 (4.22%) ITIL Certification
5 24 (3.16%) MCDST
5 24 (3.16%) MCITP
6 22 (2.90%) MCP
7 13 (1.71%) MOS
8 7 (0.92%) ITIL Foundation Certificate
8 7 (0.92%) VMware Certified Professional (VCP)
9 6 (0.79%) VCP4
10 5 (0.66%) A+ Certification
10 5 (0.66%) MCTS
11 4 (0.53%) Security Cleared
12 3 (0.40%) CISMP
12 3 (0.40%) CTC Cleared
12 3 (0.40%) JNCIA
Quality Assurance & Compliance
1 163 (21.48%) SLA
2 18 (2.37%) QA
3 12 (1.58%) ISO 9001
4 8 (1.05%) Sarbanes-Oxley
5 1 (0.13%) ISO/IEC 20000
System Software
1 458 (60.34%) Active Directory
2 29 (3.82%) VMware Infrastructure
3 13 (1.71%) XenApp
3 13 (1.71%) XenDesktop
4 10 (1.32%) Hyper-V
5 9 (1.19%) Virtual Machines
6 2 (0.26%) Microsoft App-V
7 1 (0.13%) BitLocker
7 1 (0.13%) Terminal Server
7 1 (0.13%) Terminal Services
7 1 (0.13%) UAG
7 1 (0.13%) Virtual Desktop
7 1 (0.13%) Virtual Servers
7 1 (0.13%) vSphere
Systems Management
1 50 (6.59%) SCCM
2 6 (0.79%) Norton AntiVirus
3 5 (0.66%) Backup Exec
4 4 (0.53%) Casper Suite
4 4 (0.53%) SCOM
4 4 (0.53%) Symantec Endpoint Protection
4 4 (0.53%) WSUS
5 3 (0.40%) Nagios
6 2 (0.26%) MAILsweeper
7 1 (0.13%) Ansible
7 1 (0.13%) CA Spectrum
7 1 (0.13%) DameWare
7 1 (0.13%) NetBackup
7 1 (0.13%) Opscode Chef
7 1 (0.13%) Puppet
7 1 (0.13%) ServiceCenter
Vendors
1 325 (42.82%) Microsoft
2 233 (30.70%) Citrix
3 125 (16.47%) Cisco
4 58 (7.64%) Mitel
5 56 (7.38%) iManage
6 43 (5.67%) VMware
7 39 (5.14%) Apple
8 29 (3.82%) ServiceNow
9 25 (3.29%) Adobe
10 24 (3.16%) Bloomberg
11 15 (1.98%) Lotus
12 14 (1.84%) HP
13 12 (1.58%) Dell
14 11 (1.45%) Avaya
15 10 (1.32%) Symantec
16 7 (0.92%) FactSet
16 7 (0.92%) Intel Security
16 7 (0.92%) Samsung
17 6 (0.79%) CheckPoint
17 6 (0.79%) Remedy
London
Harvey Nash plc
Salary: £32000 - £34000 per annum + + Package
Posted: Yesterday
West London
Ashdown IT
Salary: £25000 per annum + bonus
Posted: 2 days ago
London
Plan-net
Salary: Unspecified Market rate
Posted: 2 days ago
Surbiton, Surrey
Tui (Ip) Ltd
Salary: Competitive
Posted: 4 days ago
Surbiton, Surrey
Talent International
Salary: £23000.00 per annum + Private Health + Pension
Posted: 4 days ago
Wembley, Middlesex
Jonothan Bosworth
Salary: £27000 - £32000 Per Annum
Posted: 4 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 2 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: Yesterday
London
Anthony James Consulting
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 4 days ago
London
Harvey Nash plc
Salary: £30000 - £32000 per annum
Posted: 5 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 4 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 5 days ago
London
Coal IT Services
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
City of London
Venturi
Salary: £25000.00 - £35000.00 per annum + plus bonus and benefits
Posted: 24 days ago
South West London
World First
Salary: From £30,000 to £35,000 per annum + excellent bonus & benefits package
Posted: 24 days ago