Service Desk Analyst Jobs in London
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
Service Desk Analyst
Rank 399 481 491
Rank change year-on-year
+82 +10
Permanent jobs requiring a Service Desk Analyst 217 159 145
As % of all permanent IT jobs located in London 0.497% 0.295% 0.252%
As % of the Job Titles category 0.533% 0.315% 0.269%
Number of salaries quoted 192 141 121
Average salary £25,500 £25,000 £28,750
Average salary % change year-on-year
+2.00% -13.04%
90% offered a salary of more than £21,000 £21,000 £21,000
10% offered a salary of more than £32,500 £33,000 £35,000
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
London
Permanent IT job ads with a match in the
Job Titles category		 40744 50505 53832
As % of all permanent IT jobs located in London 93.41% 93.86% 93.60%
Number of salaries quoted 34331 43869 45250
Average salary £50,000 £50,000 £52,500
Average salary % change year-on-year
- -4.76%
90% offered a salary of more than £32,500 £31,500 £31,500
10% offered a salary of more than £75,000 £80,000 £77,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the London region as a proportion of the total demand within the Job Titles category.

London Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

London Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 17 May 2013.

London Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
City of London +26 63 £25,500 +10.86%
Hammersmith - 4 £27,500 -
Chessington +6 3 £21,500 +16.21%
Chiswick - 3 £21,000 -
Canary Wharf - 3 £31,500 -
Croydon +14 1 £22,000 -5.37%
Stanmore - 1 £18,000 -
Twickenham - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 298 (72.68%) Windows
2 234 (57.07%) ITIL
3 227 (55.37%) Microsoft
4 199 (48.54%) MS Office
5 198 (48.29%) Active Directory
6 180 (43.90%) Windows XP
7 155 (37.80%) MS Excel
8 110 (26.83%) Windows 7
9 100 (24.39%) Citrix
10 95 (23.17%) Blackberry
11 65 (15.85%) Finance
12 64 (15.61%) Microsoft Certification
13 60 (14.63%) Apple
14 54 (13.17%) Windows Server 2003
14 54 (13.17%) Internet
15 51 (12.44%) Windows Server 2008
16 49 (11.95%) MS Exchange
17 48 (11.71%) SLA
18 46 (11.22%) TCP/IP
19 45 (10.98%) Degree
20 44 (10.73%) Incident Management
20 44 (10.73%) Law
21 41 (10.00%) Windows Vista
22 40 (9.756%) Blackberry Enterprise Server
23 39 (9.512%) ITIL Certification
24 37 (9.024%) MS PowerPoint
25 34 (8.293%) VMware
26 32 (7.805%) Legal
26 32 (7.805%) Time Management
26 32 (7.805%) Lotus

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 17 (4.146%) HTML
2 11 (2.683%) CSS
3 7 (1.707%) XML
4 4 (0.976%) Web Services
5 3 (0.732%) COM
6 1 (0.244%) SOAP
Application Platforms
1 49 (11.95%) MS Exchange
2 40 (9.756%) Blackberry Enterprise Server
3 32 (7.805%) Lotus Notes
4 21 (5.122%) Exchange Server 2007
5 20 (4.878%) Exchange Server 2010
6 18 (4.390%) SharePoint
7 14 (3.415%) Exchange Server 2003
8 9 (2.195%) WorkSite
9 4 (0.976%) IIS
10 1 (0.244%) GroupWise
10 1 (0.244%) Moodle
10 1 (0.244%) Google App Engine
10 1 (0.244%) SharePoint 2010
Applications
1 199 (48.54%) MS Office
2 155 (37.80%) MS Excel
3 37 (9.024%) MS PowerPoint
4 8 (1.951%) MS Visio
5 2 (0.488%) MS Project
5 2 (0.488%) Google Apps
6 1 (0.244%) Vectorworks
Business Applications
1 2 (0.488%) assyst
2 1 (0.244%) Dynamics CRM
2 1 (0.244%) SAP ERP
Communications & Networking
1 54 (13.17%) Internet
2 46 (11.22%) TCP/IP
3 28 (6.829%) VPN
4 27 (6.585%) DNS
5 26 (6.341%) Firewall
6 17 (4.146%) LAN
7 13 (3.171%) WAN
8 10 (2.439%) DHCP
8 10 (2.439%) SAN
9 9 (2.195%) VoIP
9 9 (2.195%) Cisco IPT
10 8 (1.951%) Network Security
10 8 (1.951%) IP Telephony
10 8 (1.951%) ADSL
10 8 (1.951%) Broadband
11 6 (1.463%) Ethernet
12 5 (1.220%) Intranet
13 4 (0.976%) 3G
14 3 (0.732%) FTP
14 3 (0.732%) ISDN
Database & Business Intelligence
1 22 (5.366%) SQL Server
2 6 (1.463%) SQL Server Reporting Services
3 3 (0.732%) SQL Server 2008
3 3 (0.732%) MySQL
3 3 (0.732%) PostgreSQL
3 3 (0.732%) Informix
4 1 (0.244%) SQLPlus
4 1 (0.244%) IDOL
General
1 65 (15.85%) Finance
2 44 (10.73%) Law
3 32 (7.805%) Legal
4 19 (4.634%) Telecoms
4 19 (4.634%) Banking
5 18 (4.390%) French Language
6 16 (3.902%) Italian Language
7 15 (3.659%) Japanese Language
7 15 (3.659%) Korean Language
8 12 (2.927%) Advertising
9 11 (2.683%) Retail
10 7 (1.707%) Mandarin Language
10 7 (1.707%) Cantonese Language
11 6 (1.463%) Investment Banking
11 6 (1.463%) Financial Institution
12 5 (1.220%) Billing
13 3 (0.732%) Electronics
13 3 (0.732%) German Language
14 1 (0.244%) Dutch Language
14 1 (0.244%) Private Banking
Miscellaneous
1 95 (23.17%) Blackberry
2 16 (3.902%) iPhone
3 14 (3.415%) SaaS
4 10 (2.439%) iPad
5 9 (2.195%) Management Information System
6 8 (1.951%) Statistics
7 6 (1.463%) Smartphone
8 5 (1.220%) Computer Science
8 5 (1.220%) Video Conferencing
9 4 (0.976%) Fat Client
9 4 (0.976%) Client/Server
9 4 (0.976%) Thin Client
10 3 (0.732%) IVR
10 3 (0.732%) Open Source
10 3 (0.732%) PDA
11 2 (0.488%) EPoS
12 1 (0.244%) AS400
12 1 (0.244%) Handset
12 1 (0.244%) Mathematics
12 1 (0.244%) Hedge funds
Operating Systems
1 298 (72.68%) Windows
2 180 (43.90%) Windows XP
3 110 (26.83%) Windows 7
4 54 (13.17%) Windows Server 2003
5 51 (12.44%) Windows Server 2008
6 41 (10.00%) Windows Vista
7 28 (6.829%) Mac OS X
8 19 (4.634%) Linux
9 12 (2.927%) Windows 2000
10 10 (2.439%) UNIX
11 9 (2.195%) Mac OS
12 7 (1.707%) Android
13 6 (1.463%) Apple iOS
14 5 (1.220%) Windows 2000 Server
15 4 (0.976%) Windows NT
16 3 (0.732%) Solaris
17 2 (0.488%) Windows Mobile
18 1 (0.244%) HPUX
18 1 (0.244%) NetWare
Processes & Methodologies
1 234 (57.07%) ITIL
2 44 (10.73%) Incident Management
3 32 (7.805%) Time Management
4 31 (7.561%) E-Commerce
5 22 (5.366%) ITIL V3
6 21 (5.122%) Continuous Improvement
6 21 (5.122%) Service Management
7 17 (4.146%) Service Desk Management
8 16 (3.902%) Root Cause Analysis
8 16 (3.902%) Problem Management
9 14 (3.415%) Document Management
10 11 (2.683%) Asset Management
11 10 (2.439%) Service Delivery
12 9 (2.195%) Disaster Recovery
13 8 (1.951%) ITSM
13 8 (1.951%) Change Management
13 8 (1.951%) CRM
14 7 (1.707%) Content Management
15 6 (1.463%) Process Management
16 5 (1.220%) Configuration Management
Programming Languages
1 15 (3.659%) JavaScript
2 12 (2.927%) SQL
3 3 (0.732%) Java
4 1 (0.244%) C
Qualifications
1 64 (15.61%) Microsoft Certification
2 45 (10.98%) Degree
3 39 (9.512%) ITIL Certification
4 32 (7.805%) MCP
5 22 (5.366%) MCSE
6 13 (3.171%) MCSA
6 13 (3.171%) MCITP
7 11 (2.683%) MCDST
8 9 (2.195%) Cisco Certification
8 9 (2.195%) CCNA
9 5 (1.220%) JNCIA
10 4 (0.976%) ACSP
10 4 (0.976%) CCA
10 4 (0.976%) Citrix Certification
11 3 (0.732%) HNC
11 3 (0.732%) MCTS
12 2 (0.488%) MOS
12 2 (0.488%) ECDL
12 2 (0.488%) ISEB
13 1 (0.244%) Network+ Certification
Quality Assurance & Compliance
1 48 (11.71%) SLA
2 1 (0.244%) QA
System Software
1 198 (48.29%) Active Directory
2 22 (5.366%) VMware Infrastructure
3 13 (3.171%) XenApp
4 10 (2.439%) Terminal Services
5 9 (2.195%) Citrix Presentation Server
6 5 (1.220%) MetaFrame
6 5 (1.220%) XenDesktop
7 3 (0.732%) Hyper-V
Systems Management
1 18 (4.390%) Backup Exec
2 5 (1.220%) MAILsweeper
2 5 (1.220%) DameWare
3 4 (0.976%) Systems Management Server (SMS)
4 3 (0.732%) Nagios
4 3 (0.732%) SCCM
5 2 (0.488%) Norton AntiVirus
6 1 (0.244%) SCOM
Vendors
1 227 (55.37%) Microsoft
2 100 (24.39%) Citrix
3 60 (14.63%) Apple
4 34 (8.293%) VMware
5 32 (7.805%) Lotus
6 23 (5.610%) Adobe
7 20 (4.878%) Avaya
8 17 (4.146%) Cisco
9 13 (3.171%) Reuters
9 13 (3.171%) Bloomberg
10 10 (2.439%) Symantec
11 9 (2.195%) Remedy
12 5 (1.220%) Sage
12 5 (1.220%) IBM
13 4 (0.976%) Juniper
13 4 (0.976%) HP
13 4 (0.976%) Dell
13 4 (0.976%) Mitel
14 3 (0.732%) Altiris
14 3 (0.732%) SolarWinds
Service Desk Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 15 May 2013
Service Desk Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 4 May 2013
Service Desk Analyst
City of London
Microsoft Windows/Active Directory Microsoft Outlook 2010 Microsoft Exchange Administration Microsoft Office 2010 Remote Support Tools Basic Network Principles IT Security Blackberry Configuration and Server Administration ITIL Certified...
Real Staffing
Salary: £30000 - £35000 per annum
Posted: 15 May 2013
Service Desk Engineer / Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 1 May 2013
Service Desk Analyst
London
You must have experience of - Hardware Support (Thin Clients, Desktops, Laptops, Printers, MFPs, Blackberry's etc.) - Citrix Xen Desktop- Operating systems (Windows 7)- Sharepoint- Call Management Software Tools-...
DP Connect Ltd
Salary: £30000 - £35000 per annum
Posted: 10 May 2013
Service Desk Analyst/Partner Support Executive
London
We have delivered a number of services to them and due to recent expansion, we are now seeking an externally-focused Service Desk Analyst to own and manage...
Allied Worldwide Limited
Salary: £20,000 - £24,000 per annum + benefits
Posted: 9 May 2013
Service Desk Analyst
Central London / West End
Knowledge of Microsoft Exchange 2003/2007/2010, Active Directory, Group Policies, RRAS, DNS, Terminal Services and DHCP. Experience with Citrix remote access/XenApp. MCP, MCSE, MCITP, CCNA qualifications...
Wavex Technology Limited
Salary: competitive + benefits
Posted: 15 May 2013
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Last Updated Friday 17 May 2013
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