The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 347 411 433
Rank change year-on-year
+64 +22
Permanent jobs requiring a Service Desk Analyst 331 202 217
As % of all permanent IT jobs located in London 0.72% 0.46% 0.44%
As % of the Job Titles category 0.77% 0.49% 0.46%
Number of salaries quoted 290 178 186
Average salary £27,000 £27,750 £25,000
Average salary % change year-on-year
-2.70% +11.00%
90% offered a salary of more than £22,500 £22,000 £21,000
10% offered a salary of more than £38,000 £41,450 £40,000
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
42908 41018 46961
As % of all permanent IT jobs located in London 93.40% 93.55% 94.55%
Number of salaries quoted 35852 34457 40696
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 18 September 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +31 81 £26,500 -13.11% 10
Croydon -2 12 £24,000 +4.34%
Chiswick -3 5 £22,000 -32.30% 1
Wembley - 3 £32,500 -
Harrow - 2 £18,250 -
Wimbledon - 2 £26,750 -
Hammersmith -4 1 £27,500 +3.77% 1
Kingston Upon Thames -14 1 £28,000 -6.66%
New Malden - 1 £26,000 -
Greenford - 1 £21,000 -
Worcester Park - 1 £25,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 18 September 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 467 (76.18%) Windows
2 381 (62.15%) Active Directory
3 356 (58.08%) MS Office
4 311 (50.73%) ITIL
5 304 (49.59%) Windows 7
6 263 (42.90%) Microsoft
7 206 (33.61%) MS Excel
8 183 (29.85%) Windows XP
9 163 (26.59%) Blackberry
10 159 (25.94%) Finance
11 140 (22.84%) Citrix
12 131 (21.37%) SLA
13 128 (20.88%) MS Exchange
14 109 (17.78%) Law
15 92 (15.01%) Legal
16 85 (13.87%) Microsoft Certification
17 84 (13.70%) Service Management
18 69 (11.26%) Blackberry Enterprise Server
19 67 (10.93%) TCP/IP
20 64 (10.44%) Degree
21 63 (10.28%) Banking
22 55 (8.97%) Windows Server 2003
23 51 (8.32%) ITIL Certification
24 49 (7.99%) Incident Management
25 47 (7.67%) Cisco
26 42 (6.85%) Document Management
27 40 (6.53%) MCP
28 36 (5.87%) VMware
28 36 (5.87%) MS PowerPoint
28 36 (5.87%) Problem Management

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 18 September 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 128 (20.88%) MS Exchange
2 69 (11.26%) Blackberry Enterprise Server
3 28 (4.57%) Exchange Server 2010
4 23 (3.75%) Lync
5 20 (3.26%) IBM Notes
6 16 (2.61%) WorkSite
7 14 (2.28%) Exchange Server 2003
8 11 (1.79%) Exchange Server 2007
9 7 (1.14%) CMS
10 4 (0.65%) Documentum
10 4 (0.65%) SharePoint
11 3 (0.49%) Exchange Server 2013
12 2 (0.33%) IIS
13 1 (0.16%) Confluence
13 1 (0.16%) Adobe CQ
13 1 (0.16%) Apache
13 1 (0.16%) Tomcat
Applications
1 356 (58.08%) MS Office
2 206 (33.61%) MS Excel
3 36 (5.87%) MS PowerPoint
4 7 (1.14%) MS Visio
5 5 (0.82%) MS Project
6 2 (0.33%) Acrobat
Business Applications
1 4 (0.65%) Remedy ITSM
2 3 (0.49%) Bond Adapt
2 3 (0.49%) Dynamics CRM
3 1 (0.16%) Misys Midas
3 1 (0.16%) SAP Oil and Gas
3 1 (0.16%) assyst
Cloud Services
1 25 (4.08%) Office 365
2 8 (1.31%) SaaS
3 4 (0.65%) Cloud Computing
Communications & Networking
1 67 (10.93%) TCP/IP
2 33 (5.38%) VPN
3 25 (4.08%) DNS
4 24 (3.92%) DHCP
5 23 (3.75%) VoIP
6 19 (3.10%) Internet
7 12 (1.96%) IP Telephony
7 12 (1.96%) LAN
8 9 (1.47%) WAN
9 8 (1.31%) 3G
10 7 (1.14%) ADSL
11 6 (0.98%) Broadband
11 6 (0.98%) FTP
12 5 (0.82%) Intranet
12 5 (0.82%) Network Security
12 5 (0.82%) Firewall
12 5 (0.82%) Wireless
13 3 (0.49%) SAN
13 3 (0.49%) Wi-Fi
14 2 (0.33%) Cisco IOS
Database & Business Intelligence
1 11 (1.79%) SQL Server
2 7 (1.14%) MS Access
3 2 (0.33%) MySQL
3 2 (0.33%) Relational Database
4 1 (0.16%) SQL Server 2008
4 1 (0.16%) SQL Server 2005
4 1 (0.16%) SQL Server Reporting Services
Development Applications
1 4 (0.65%) JIRA
2 1 (0.16%) Serena SBM
General
1 159 (25.94%) Finance
2 109 (17.78%) Law
3 92 (15.01%) Legal
4 63 (10.28%) Banking
5 30 (4.89%) Financial Institution
6 14 (2.28%) French Language
7 13 (2.12%) Advertising
8 12 (1.96%) Telecoms
9 11 (1.79%) Investment Banking
10 9 (1.47%) Publishing
11 7 (1.14%) Retail
11 7 (1.14%) German Language
12 4 (0.65%) Back Office
13 3 (0.49%) Spanish Language
14 2 (0.33%) Cantonese Language
14 2 (0.33%) Marketing
15 1 (0.16%) Italian Language
15 1 (0.16%) Japanese Language
15 1 (0.16%) Electronics
15 1 (0.16%) Manufacturing
Libraries, Frameworks & Software Standards
1 9 (1.47%) HTML
2 7 (1.14%) CSS
3 4 (0.65%) COM
4 3 (0.49%) Web Services
4 3 (0.49%) XML
5 2 (0.33%) SOAP
6 1 (0.16%) .NET
6 1 (0.16%) Java EE
Miscellaneous
1 163 (26.59%) Blackberry
2 30 (4.89%) iPhone
3 27 (4.40%) Hedge funds
4 22 (3.59%) Analytical Skills
4 22 (3.59%) Video Conferencing
5 20 (3.26%) Thin Client
5 20 (3.26%) Fat Client
5 20 (3.26%) iPad
6 18 (2.94%) Computer Science
7 9 (1.47%) Smartphone
8 7 (1.14%) Management Information System
9 6 (0.98%) PDA
10 5 (0.82%) Digital Media
11 4 (0.65%) Mathematics
11 4 (0.65%) EPoS
12 3 (0.49%) User Experience
12 3 (0.49%) AS400
13 2 (0.33%) IVR
13 2 (0.33%) BBC
13 2 (0.33%) Firmware
Operating Systems
1 467 (76.18%) Windows
2 304 (49.59%) Windows 7
3 183 (29.85%) Windows XP
4 55 (8.97%) Windows Server 2003
5 32 (5.22%) Mac OS X
6 25 (4.08%) Windows Server 2008
7 19 (3.10%) Android
7 19 (3.10%) Windows 8
8 11 (1.79%) Linux
9 10 (1.63%) Mac OS
10 9 (1.47%) Windows 2000
11 5 (0.82%) Windows Mobile
12 4 (0.65%) Apple iOS
13 3 (0.49%) Windows Server 2012
14 2 (0.33%) Windows Vista
Processes & Methodologies
1 311 (50.73%) ITIL
2 84 (13.70%) Service Management
3 49 (7.99%) Incident Management
4 42 (6.85%) Document Management
5 36 (5.87%) Problem Management
6 33 (5.38%) ITIL V3
7 27 (4.40%) Time Management
8 25 (4.08%) CRM
8 25 (4.08%) Continuous Improvement
9 21 (3.43%) ITSM
10 15 (2.45%) Root Cause Analysis
10 15 (2.45%) Service Delivery
11 11 (1.79%) E-Commerce
11 11 (1.79%) Migration
11 11 (1.79%) Asset Management
12 10 (1.63%) Practice Management
13 9 (1.47%) Line Management
13 9 (1.47%) Change Management
13 9 (1.47%) Configuration Management
14 8 (1.31%) Mentoring
Programming Languages
1 20 (3.26%) SQL
2 7 (1.14%) JavaScript
3 5 (0.82%) C
4 4 (0.65%) Java
4 4 (0.65%) PowerShell
5 1 (0.16%) PHP
Qualifications
1 85 (13.87%) Microsoft Certification
2 64 (10.44%) Degree
3 51 (8.32%) ITIL Certification
4 40 (6.53%) MCP
5 26 (4.24%) MCSE
6 24 (3.92%) MCITP
7 23 (3.75%) MCDST
8 19 (3.10%) MCSA
8 19 (3.10%) A+ Certification
9 17 (2.77%) Security Cleared
10 16 (2.61%) ITIL Foundation Certificate
11 7 (1.14%) MOS
12 6 (0.98%) SC Cleared
13 3 (0.49%) Cisco Certification
13 3 (0.49%) CCNA
13 3 (0.49%) CCENT
14 2 (0.33%) Network+ Certification
14 2 (0.33%) DV Cleared
14 2 (0.33%) MCTS
15 1 (0.16%) Citrix Certification
Quality Assurance & Compliance
1 131 (21.37%) SLA
2 1 (0.16%) QA
System Software
1 381 (62.15%) Active Directory
2 19 (3.10%) VMware Infrastructure
3 14 (2.28%) XenApp
4 10 (1.63%) MetaFrame
5 9 (1.47%) Terminal Services
6 6 (0.98%) XenDesktop
7 2 (0.33%) Microsoft App-V
7 2 (0.33%) Novell eDirectory
7 2 (0.33%) vSphere
8 1 (0.16%) Hyper-V
8 1 (0.16%) XenServer
Systems Management
1 27 (4.40%) SCCM
2 6 (0.98%) Cisco CUCM
3 3 (0.49%) Tivoli
3 3 (0.49%) NetBackup
4 2 (0.33%) HP Data Protector
4 2 (0.33%) ServiceCenter
4 2 (0.33%) Nagios
4 2 (0.33%) ARCserve
4 2 (0.33%) Symantec Endpoint Protection
5 1 (0.16%) Symantec Enterprise Vault
5 1 (0.16%) Systems Management Server (SMS)
5 1 (0.16%) Norton AntiVirus
5 1 (0.16%) SCOM
5 1 (0.16%) DameWare
5 1 (0.16%) Backup Exec
Vendors
1 263 (42.90%) Microsoft
2 140 (22.84%) Citrix
3 47 (7.67%) Cisco
4 36 (5.87%) VMware
5 22 (3.59%) Remedy
6 20 (3.26%) Reuters
6 20 (3.26%) Bloomberg
6 20 (3.26%) Lotus
7 17 (2.77%) Open Text
7 17 (2.77%) Apple
8 16 (2.61%) Interwoven
9 13 (2.12%) ServiceNow
9 13 (2.12%) Altiris
10 11 (1.79%) HP
11 10 (1.63%) Avaya
12 8 (1.31%) Mitel
13 6 (0.98%) LANDesk
13 6 (0.98%) Symantec
14 5 (0.82%) Trayport
14 5 (0.82%) Dell
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