The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 321 345 444
Rank change year-on-year
+24 +99
Permanent jobs requiring a Service Desk Analyst 395 379 286
As % of all permanent IT jobs located in London 0.94% 0.84% 0.58%
As % of the Job Titles category 0.98% 0.87% 0.61%
Number of salaries quoted 332 325 263
Average salary £27,500 £27,500 £27,500
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £37,500 £37,100 £35,000
UK excluding London average salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40478 43348 47115
As % of all permanent IT jobs located in London 95.86% 95.79% 95.95%
Number of salaries quoted 35072 36501 38952
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 1 May 2016.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +30 44 £25,625 -6.81% 4
Croydon - 11 £22,000 - 2
Sidcup 0 4 £22,500 -13.46%
Wimbledon -17 4 - -
Chessington +8 2 £24,500 +8.88%
Bromley +1 2 £24,115 +7.17%
Beckenham -3 1 £17,250 -19.76%
Kingston Upon Thames - 1 £27,500 - 1
Westminster - 1 £27,512 -
Hammersmith - 1 £27,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 May 2016, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 552 (76.56%) Windows
2 434 (60.19%) Active Directory
3 380 (52.70%) MS Office
4 375 (52.01%) ITIL
5 371 (51.46%) Windows 7
6 318 (44.11%) Microsoft
7 260 (36.06%) MS Excel
8 255 (35.37%) Finance
9 229 (31.76%) Citrix
10 163 (22.61%) SLA
11 161 (22.33%) Law
12 159 (22.05%) Blackberry
13 152 (21.08%) Service Management
14 143 (19.83%) Legal
15 134 (18.59%) VPN
15 134 (18.59%) MS Exchange
16 111 (15.40%) Microsoft Certification
17 101 (14.01%) Cisco
18 86 (11.93%) Windows Server
19 85 (11.79%) Windows 8
20 83 (11.51%) Blackberry Enterprise Server
21 81 (11.23%) Banking
22 71 (9.85%) Ticket Management
22 71 (9.85%) Exchange Server 2010
23 64 (8.88%) iPhone
23 64 (8.88%) Document Management
24 63 (8.74%) Incident Management
25 56 (7.77%) Case Management
25 56 (7.77%) Mitel
26 55 (7.63%) Video Conferencing

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 May 2016, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 134 (18.59%) MS Exchange
2 83 (11.51%) Blackberry Enterprise Server
3 71 (9.85%) Exchange Server 2010
4 31 (4.30%) Exchange Server 2007
5 29 (4.02%) Skype for Business
6 21 (2.91%) Office Communications Server
7 18 (2.50%) Exchange Server 2013
8 11 (1.53%) Exchange Server 2003
9 9 (1.25%) SharePoint
10 8 (1.11%) IBM Notes
11 3 (0.42%) IIS
12 1 (0.14%) Confluence
12 1 (0.14%) SharePoint 2013
Applications
1 380 (52.70%) MS Office
2 260 (36.06%) MS Excel
3 30 (4.16%) MS PowerPoint
4 9 (1.25%) Adobe Creative Suite
5 3 (0.42%) Acrobat
6 1 (0.14%) MS Visio
Business Applications
1 8 (1.11%) Dynamics CRM
2 4 (0.55%) thinkFolio
3 2 (0.28%) assyst
4 1 (0.14%) Remedy ITSM
Cloud Services
1 52 (7.21%) Office 365
2 44 (6.10%) Mimecast
3 6 (0.83%) SaaS
4 2 (0.28%) Microsoft Azure
5 1 (0.14%) Amazon AWS
5 1 (0.14%) Cloud Computing
Communications & Networking
1 134 (18.59%) VPN
2 39 (5.41%) TCP/IP
3 28 (3.88%) VoIP
4 26 (3.61%) LAN
5 20 (2.77%) WAN
6 18 (2.50%) DNS
7 17 (2.36%) Internet
8 15 (2.08%) DHCP
9 10 (1.39%) IP Telephony
10 6 (0.83%) ADSL
11 5 (0.69%) Ethernet
11 5 (0.69%) Remote Desktop
12 4 (0.55%) Broadband
12 4 (0.55%) Extranet
12 4 (0.55%) Firewall
12 4 (0.55%) Intranet
13 3 (0.42%) Cisco IOS
13 3 (0.42%) Cisco IPT
13 3 (0.42%) PBX
14 2 (0.28%) 3G
Database & Business Intelligence
1 8 (1.11%) SQL Server
2 4 (0.55%) MS Access
2 4 (0.55%) SQL Server 2008
3 2 (0.28%) SQL Server 2005
4 1 (0.14%) Relational Database
Development Applications
1 4 (0.55%) JIRA
2 1 (0.14%) Visual Studio
General
1 255 (35.37%) Finance
2 161 (22.33%) Law
3 143 (19.83%) Legal
4 81 (11.23%) Banking
5 26 (3.61%) Financial Institution
6 17 (2.36%) Telecoms
7 16 (2.22%) Investment Banking
8 13 (1.80%) International Banking
8 13 (1.80%) Retail
9 10 (1.39%) Advertising
10 9 (1.25%) Manufacturing
11 7 (0.97%) Italian Language
12 6 (0.83%) Front Office
13 5 (0.69%) German Language
14 4 (0.55%) French Language
14 4 (0.55%) Japanese Language
15 2 (0.28%) Publishing
16 1 (0.14%) Billing
16 1 (0.14%) Marketing
16 1 (0.14%) Private Banking
Libraries, Frameworks & Software Standards
1 6 (0.83%) Web Services
2 3 (0.42%) .NET
3 2 (0.28%) HTML
3 2 (0.28%) XML
4 1 (0.14%) COM
Miscellaneous
1 159 (22.05%) Blackberry
2 64 (8.88%) iPhone
3 55 (7.63%) Video Conferencing
4 30 (4.16%) Analytical Skills
5 27 (3.74%) RSA SecurID
6 20 (2.77%) Hedge funds
6 20 (2.77%) iPad
7 19 (2.64%) Management Information System
8 9 (1.25%) Fat Client
8 9 (1.25%) Thin Client
9 7 (0.97%) Economics
10 6 (0.83%) AS400
11 5 (0.69%) Fintech
11 5 (0.69%) iSeries
12 4 (0.55%) NHS
13 3 (0.42%) Equities
13 3 (0.42%) Fixed Income
13 3 (0.42%) Psychology
14 2 (0.28%) FMCG
14 2 (0.28%) Smartphone
Operating Systems
1 552 (76.56%) Windows
2 371 (51.46%) Windows 7
3 86 (11.93%) Windows Server
4 85 (11.79%) Windows 8
5 53 (7.35%) Windows Server 2008
6 49 (6.80%) Windows XP
7 48 (6.66%) Android
8 31 (4.30%) Windows Server 2003
9 27 (3.74%) Windows 10
10 23 (3.19%) Mac OS X
10 23 (3.19%) Windows Server 2012
11 10 (1.39%) Unix
12 8 (1.11%) Apple iOS
13 3 (0.42%) Linux
14 2 (0.28%) AIX
14 2 (0.28%) HPUX
14 2 (0.28%) Mac OS
14 2 (0.28%) Solaris
14 2 (0.28%) Ubuntu
14 2 (0.28%) Windows Mobile
Processes & Methodologies
1 375 (52.01%) ITIL
2 152 (21.08%) Service Management
3 71 (9.85%) Ticket Management
4 64 (8.88%) Document Management
5 63 (8.74%) Incident Management
6 56 (7.77%) Case Management
7 34 (4.72%) Wealth Management
8 30 (4.16%) ITIL V3
8 30 (4.16%) Service Delivery
9 26 (3.61%) Change Management
10 23 (3.19%) Problem Management
11 18 (2.50%) CRM
12 16 (2.22%) Time Management
13 15 (2.08%) Root Cause Analysis
14 12 (1.66%) Asset Management
15 11 (1.53%) Mentoring
15 11 (1.53%) Mobile Device Management
16 10 (1.39%) Configuration Management
16 10 (1.39%) Disaster Recovery
16 10 (1.39%) ITSM
Programming Languages
1 22 (3.05%) SQL
2 7 (0.97%) C
3 2 (0.28%) Java
3 2 (0.28%) PowerShell
3 2 (0.28%) T-SQL
4 1 (0.14%) C#
4 1 (0.14%) Python
4 1 (0.14%) Shell Script
Qualifications
1 111 (15.40%) Microsoft Certification
2 40 (5.55%) MCSE
3 38 (5.27%) MCSA
4 34 (4.72%) Degree
5 33 (4.58%) ITIL Certification
5 33 (4.58%) MCDST
6 21 (2.91%) CCNA
6 21 (2.91%) Cisco Certification
7 19 (2.64%) MCITP
7 19 (2.64%) MCP
8 13 (1.80%) ITIL Foundation Certificate
9 10 (1.39%) MOS
10 9 (1.25%) Citrix Certification
10 9 (1.25%) MCTS
11 8 (1.11%) Security Cleared
12 4 (0.55%) VMware Certified Professional (VCP)
13 3 (0.42%) A+ Certification
13 3 (0.42%) CISMP
13 3 (0.42%) JNCIA
13 3 (0.42%) VCP4
Quality Assurance & Compliance
1 163 (22.61%) SLA
2 23 (3.19%) QA
3 10 (1.39%) ISO 9001
4 6 (0.83%) Sarbanes-Oxley
5 4 (0.55%) COBIT
System Software
1 434 (60.19%) Active Directory
2 35 (4.85%) VMware Infrastructure
3 15 (2.08%) XenApp
4 6 (0.83%) XenDesktop
5 3 (0.42%) Hyper-V
5 3 (0.42%) Terminal Server
5 3 (0.42%) Terminal Services
6 2 (0.28%) Microsoft App-V
6 2 (0.28%) UAG
6 2 (0.28%) vCloud
6 2 (0.28%) vSphere
Systems Management
1 54 (7.49%) SCCM
2 17 (2.36%) Norton AntiVirus
3 10 (1.39%) Backup Exec
4 8 (1.11%) DameWare
5 7 (0.97%) MAILsweeper
6 5 (0.69%) Nagios
6 5 (0.69%) Symantec Endpoint Protection
7 2 (0.28%) AirWatch
8 1 (0.14%) Ansible
8 1 (0.14%) Opscode Chef
8 1 (0.14%) Puppet
8 1 (0.14%) SCOM
8 1 (0.14%) ServiceCenter
8 1 (0.14%) Systems Management Server (SMS)
Vendors
1 318 (44.11%) Microsoft
2 229 (31.76%) Citrix
3 101 (14.01%) Cisco
4 56 (7.77%) Mitel
5 48 (6.66%) VMware
6 45 (6.24%) iManage
7 35 (4.85%) Apple
7 35 (4.85%) Bloomberg
8 26 (3.61%) HP
9 25 (3.47%) ServiceNow
10 21 (2.91%) Symantec
11 20 (2.77%) Adobe
11 20 (2.77%) Dell
11 20 (2.77%) Intel Security
12 18 (2.50%) Remedy
13 12 (1.66%) Avaya
14 8 (1.11%) Lotus
15 7 (0.97%) CommVault
15 7 (0.97%) FactSet
15 7 (0.97%) SAP
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £35000 - £45000 per annum
Posted: Yesterday
City, London
Parallel Consulting
Salary: £28000 - £30000 per annum + benefits
Posted: 2 days ago
North West London
Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: 2 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Salary: £27255.00 - £28635.00 per annum + Excellent benefits
Posted: 2 days ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
London
ReThink Recruitment
Salary: £25000.00 - £30000.00 per annum
Posted: 3 days ago
London
CHM Recruit
Salary: From £26,653 to £27,255 per annum
Posted: 3 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 3 days ago
North London
Pioneer Search
Salary: £20000 - £28000 per annum + Bonus + Benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
Intapeople
Salary: £20000 - £24000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £26000 per annum
Posted: 3 days ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
London
Ashdown IT
Salary: £26000 per annum + bonus
Posted: 4 days ago
London
Clear Edge Consulting
Salary: From £25,000 to £26,000 per annum Bonus and Benefits
Posted: 5 days ago
London
iKonnect Global Solutions
Salary: £30000 - £35000 per annum + Benefits
Posted: 5 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 5 days ago
London
Harvey Nash plc
Salary: £30000 - £33000 per annum + + Package
Posted: 6 days ago
London
EasyWebRecruitment.com
Salary: £28,000 per annum
Posted: 6 days ago
London
Colston Consulting
Salary: £25000 - £30000 per annum, Benefits Benefits
Posted: 6 days ago
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 6 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 6 days ago
London
Interquest - IQ Public Sector
Salary: £20000 - £25000 per annum + Benefits
Posted: 10 days ago
London
Mint
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 11 days ago
South West London
Maxegan
Salary: Up to £26,000 per annum +/-
Posted: 19 days ago
London
Langley James Limited
Salary: £26000 per annum
Posted: 20 days ago
North London
Newlon Housing
Salary: £23,500 per annum plus up to 5% Performance Related Pay
Posted: 25 days ago