The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 386 437 408
Rank change year-on-year
+51 -29
Permanent jobs requiring a Service Desk Analyst 276 172 225
As % of all permanent IT jobs located in London 0.57% 0.39% 0.44%
As % of the Job Titles category 0.61% 0.42% 0.46%
Number of salaries quoted 247 151 188
Average salary £27,500 £26,000 £25,250
Average salary % change year-on-year
+5.76% +2.97%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £36,500 £39,500 £33,300
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
45368 41365 48826
As % of all permanent IT jobs located in London 93.39% 93.43% 94.52%
Number of salaries quoted 38150 34593 42529
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £31,675 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Salary Trend in London

Service Desk Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the London region over the 3 months to 24 July 2014.

Service Desk Analyst Salary Histogram in London

Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +33 80 £27,250 -2.67% 18
Chiswick -9 4 £22,000 -26.66% 1
Wimbledon - 3 £27,000 -
Croydon -5 2 £25,875 +12.50% 1
Hammersmith -6 2 £37,500 +41.50%
Kingston Upon Thames -12 1 £27,000 -10.00% 1
Greenford - 1 £21,000 -
Harrow - 1 £18,250 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 24 July 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 411 (74.19%) Windows
2 369 (66.61%) Active Directory
3 311 (56.14%) MS Office
4 281 (50.72%) ITIL
5 274 (49.46%) Windows 7
6 200 (36.10%) Microsoft
7 176 (31.77%) MS Excel
8 155 (27.98%) Windows XP
9 132 (23.83%) Finance
10 131 (23.65%) Citrix
11 123 (22.20%) Blackberry
12 114 (20.58%) SLA
13 111 (20.04%) MS Exchange
14 100 (18.05%) Law
15 82 (14.80%) Microsoft Certification
16 76 (13.72%) TCP/IP
17 73 (13.18%) Legal
18 65 (11.73%) Service Management
19 61 (11.01%) Windows Server 2003
20 55 (9.93%) Cisco
21 51 (9.21%) Banking
21 51 (9.21%) Blackberry Enterprise Server
22 49 (8.84%) Degree
23 48 (8.66%) ITIL Certification
24 42 (7.58%) Incident Management
25 40 (7.22%) Document Management
25 40 (7.22%) MCP
26 35 (6.32%) Mac OS X
27 33 (5.96%) Windows Server 2008
28 31 (5.60%) VPN

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 24 July 2014, IT jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 111 (20.04%) MS Exchange
2 51 (9.21%) Blackberry Enterprise Server
3 21 (3.79%) Exchange Server 2010
4 17 (3.07%) Exchange Server 2007
5 16 (2.89%) WorkSite
6 12 (2.17%) Exchange Server 2003
7 11 (1.99%) IBM Notes
8 10 (1.81%) Lync
9 9 (1.62%) SharePoint
10 7 (1.26%) Documentum
11 6 (1.08%) CMS
12 5 (0.90%) Exchange Server 2013
13 1 (0.18%) Adobe CQ
13 1 (0.18%) Confluence
13 1 (0.18%) SharePoint 2010
13 1 (0.18%) Apache
13 1 (0.18%) Tomcat
13 1 (0.18%) IIS
13 1 (0.18%) SAS
Applications
1 311 (56.14%) MS Office
2 176 (31.77%) MS Excel
3 23 (4.15%) MS PowerPoint
4 1 (0.18%) MS Project
4 1 (0.18%) MS Visio
Business Applications
1 3 (0.54%) Bond Adapt
2 1 (0.18%) SAP ERP
2 1 (0.18%) SAP CRM
2 1 (0.18%) Misys Midas
Cloud Services
1 28 (5.05%) Office 365
2 8 (1.44%) SaaS
3 4 (0.72%) Cloud Computing
Communications & Networking
1 76 (13.72%) TCP/IP
2 31 (5.60%) VPN
3 30 (5.42%) DHCP
4 26 (4.69%) DNS
5 24 (4.33%) VoIP
6 15 (2.71%) LAN
7 10 (1.81%) WAN
7 10 (1.81%) 3G
7 10 (1.81%) Internet
8 9 (1.62%) Wireless
9 6 (1.08%) FTP
10 5 (0.90%) IP Telephony
10 5 (0.90%) Firewall
10 5 (0.90%) SSL
10 5 (0.90%) ADSL
10 5 (0.90%) Broadband
11 3 (0.54%) Network Security
11 3 (0.54%) VLAN
12 2 (0.36%) HTTP
12 2 (0.36%) SAN
Database & Business Intelligence
1 9 (1.62%) SQL Server
2 2 (0.36%) MySQL
2 2 (0.36%) MS Access
2 2 (0.36%) Relational Database
3 1 (0.18%) SQL Server Reporting Services
3 1 (0.18%) SAP BW
Development Applications
1 3 (0.54%) JIRA
2 1 (0.18%) Serena SBM
General
1 132 (23.83%) Finance
2 100 (18.05%) Law
3 73 (13.18%) Legal
4 51 (9.21%) Banking
5 23 (4.15%) Financial Institution
6 14 (2.53%) Advertising
7 9 (1.62%) French Language
7 9 (1.62%) Investment Banking
7 9 (1.62%) Publishing
8 8 (1.44%) Telecoms
8 8 (1.44%) Retail
9 6 (1.08%) German Language
10 3 (0.54%) Marketing
11 2 (0.36%) Cantonese Language
11 2 (0.36%) Spanish Language
12 1 (0.18%) Electronics
12 1 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 8 (1.44%) HTML
2 6 (1.08%) CSS
3 4 (0.72%) Web Services
4 3 (0.54%) XML
4 3 (0.54%) COM
5 2 (0.36%) SOAP
6 1 (0.18%) Java EE
6 1 (0.18%) .NET
Miscellaneous
1 123 (22.20%) Blackberry
2 25 (4.51%) Hedge funds
3 21 (3.79%) Computer Science
4 16 (2.89%) Fat Client
4 16 (2.89%) Thin Client
5 12 (2.17%) iPhone
6 9 (1.62%) Video Conferencing
6 9 (1.62%) PDA
7 8 (1.44%) Digital Media
8 7 (1.26%) iPad
9 6 (1.08%) Mathematics
10 4 (0.72%) EPoS
10 4 (0.72%) Management Information System
11 3 (0.54%) Smartphone
12 2 (0.36%) Firmware
12 2 (0.36%) AS400
12 2 (0.36%) BBC
13 1 (0.18%) New Media
13 1 (0.18%) EqualLogic
13 1 (0.18%) CMDB
Operating Systems
1 411 (74.19%) Windows
2 274 (49.46%) Windows 7
3 155 (27.98%) Windows XP
4 61 (11.01%) Windows Server 2003
5 35 (6.32%) Mac OS X
6 33 (5.96%) Windows Server 2008
7 20 (3.61%) Android
8 16 (2.89%) Windows 8
9 11 (1.99%) Linux
10 8 (1.44%) Mac OS
11 7 (1.26%) Apple iOS
11 7 (1.26%) Windows 2000
12 4 (0.72%) Windows Server 2012
13 2 (0.36%) Windows Vista
14 1 (0.18%) Windows Mobile
14 1 (0.18%) UNIX
14 1 (0.18%) Windows NT
Processes & Methodologies
1 281 (50.72%) ITIL
2 65 (11.73%) Service Management
3 42 (7.58%) Incident Management
4 40 (7.22%) Document Management
5 27 (4.87%) Time Management
6 24 (4.33%) Problem Management
6 24 (4.33%) Continuous Improvement
7 18 (3.25%) CRM
8 17 (3.07%) ITSM
9 15 (2.71%) ITIL V3
10 14 (2.53%) Practice Management
11 11 (1.99%) Configuration Management
11 11 (1.99%) E-Commerce
11 11 (1.99%) Root Cause Analysis
12 10 (1.81%) Mobile Device Management
12 10 (1.81%) Asset Management
13 9 (1.62%) Migration
13 9 (1.62%) Service Delivery
14 7 (1.26%) Change Management
15 6 (1.08%) Investment Management
Programming Languages
1 19 (3.43%) SQL
2 8 (1.44%) PowerShell
3 7 (1.26%) JavaScript
4 5 (0.90%) C
5 3 (0.54%) Java
6 1 (0.18%) C#
6 1 (0.18%) PHP
Qualifications
1 82 (14.80%) Microsoft Certification
2 49 (8.84%) Degree
3 48 (8.66%) ITIL Certification
4 40 (7.22%) MCP
5 25 (4.51%) MCDST
6 22 (3.97%) MCITP
7 20 (3.61%) A+ Certification
8 19 (3.43%) ITIL Foundation Certificate
9 18 (3.25%) MCSE
10 15 (2.71%) MCSA
10 15 (2.71%) Security Cleared
11 8 (1.44%) MOS
12 6 (1.08%) SC Cleared
13 5 (0.90%) Cisco Certification
13 5 (0.90%) CCNA
14 4 (0.72%) MCTS
15 2 (0.36%) Network+ Certification
15 2 (0.36%) CCENT
Quality Assurance & Compliance
1 114 (20.58%) SLA
2 1 (0.18%) QA
System Software
1 369 (66.61%) Active Directory
2 17 (3.07%) XenApp
3 14 (2.53%) MetaFrame
4 11 (1.99%) Terminal Services
5 10 (1.81%) XenDesktop
6 8 (1.44%) VMware Infrastructure
7 2 (0.36%) vSphere
8 1 (0.18%) VMware ESXi
8 1 (0.18%) Citrix Presentation Server
Systems Management
1 20 (3.61%) SCCM
2 6 (1.08%) Cisco CUCM
3 2 (0.36%) Tivoli
3 2 (0.36%) NetBackup
3 2 (0.36%) Symantec Endpoint Protection
4 1 (0.18%) HP Data Protector
4 1 (0.18%) Backup Exec
4 1 (0.18%) DameWare
4 1 (0.18%) Nagios
4 1 (0.18%) ARCserve
Vendors
1 200 (36.10%) Microsoft
2 131 (23.65%) Citrix
3 55 (9.93%) Cisco
4 30 (5.42%) VMware
5 18 (3.25%) Remedy
6 16 (2.89%) Open Text
6 16 (2.89%) Apple
7 15 (2.71%) Interwoven
8 13 (2.35%) ServiceNow
9 11 (1.99%) Lotus
10 10 (1.81%) Altiris
11 9 (1.62%) Mitel
11 9 (1.62%) Reuters
11 9 (1.62%) Bloomberg
12 7 (1.26%) Hummingbird
12 7 (1.26%) Symantec
13 6 (1.08%) HP
13 6 (1.08%) Avaya
14 5 (0.90%) LANDesk
14 5 (0.90%) Juniper
Beckenham, Kent
Capita
Salary: based on exp
Posted: 7 hours ago
London
ISL
Salary: £23000 - £27000 per annum
Posted: 10 hours ago
Central London / West End
Clear Edge Consulting
Salary: From £20,000 to £28,000 per annum + benefits
Posted: 12 hours ago
City, London
Harrington Starr
Salary: £35000 per annum
Posted: Yesterday
City, London
I.T. Skillfinder
Salary: £25000 - £28000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: Yesterday
London
Parliamentary ICT
Salary: From £22,829 to £29,330 per annum plus benefits
Posted: Yesterday
South West London
Think IT Recruitment
Salary: £24000.00 - £26000.00 per annum + benefits
Posted: 2 days ago
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Salary: £22000 - £25000 per annum + Full Benefits Package
Posted: 2 days ago
London
Forman Computer Staff
Salary: From £24,000 to £28,000 per annum
Posted: 2 days ago
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum Bonus and Benefits
Posted: 2 days ago
London
Roc Search
Salary: £15000 - £18000 per annum + Training, Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £20000 - £35000 per annum
Posted: 3 days ago
London
Marcus Donald People
Salary: £20000 to £24000 per annum
Posted: 3 days ago
City, London
QUANTICA
Salary: £20000 - £25000 per annum + Excellant Bens/Bonus
Posted: 3 days ago
London
Information Technology Services
Salary: £36k - 41k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £33k - 38k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £40k - 43.5k per year
Posted: 4 days ago
Uxbridge, Middlesex
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
North West London
Allied Worldwide
Salary: From £25,000 to £30,000 per annum
Posted: 14 days ago