The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 298 285 236
Rank change year-on-year
-13 -49
Contract jobs requiring a Service Desk Analyst 123 144 194
As % of all contract IT jobs located in London 0.57% 0.64% 0.83%
As % of the Job Titles category 0.61% 0.67% 0.87%
Number of daily rates quoted 77 80 93
Median daily rate £150 £148 £175
Median daily rate % change year-on-year
+1.69% -15.71%
90% offered a daily rate of more than £103 £110 £121
10% offered a daily rate of more than £214 £190 £210
UK excluding London median daily rate £135 £130 £125
% change year-on-year
+3.84% +4.00%
Number of hourly rates quoted 21 31 56
Median hourly rate £13.85 £13.00 £13.50
Median hourly rate % change year-on-year
+6.53% -3.70%
90% offered a hourly rate of more than £9.25 £11.50 £11.25
10% offered a hourly rate of more than £18.33 £22.00 £19.00
UK excluding London median hourly rate £12.25 £14.00 £12.50
% change year-on-year
-12.50% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20325 21355 22289
As % of all contract IT jobs located in London 94.64% 95.03% 94.91%
Number of daily rates quoted 14522 15109 16067
Median daily rate £475 £450 £435
Median daily rate % change year-on-year
+5.55% +3.44%
90% offered a daily rate of more than £299 £288 £255
10% offered a daily rate of more than £638 £625 £600
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 294 340 442
Median hourly rate £16.50 £17.50 £17.00
Median hourly rate % change year-on-year
-5.71% +2.94%
90% offered a hourly rate of more than £11.50 £10.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £37.00
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 10 December 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 10 December 2016.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -6 18 £175 +9.54% 2
Hounslow +3 6 - - 1
Kingston Upon Thames - 4 - -
Croydon -20 3 £114 - 1
Chessington - 1 £115 -
Feltham - 1 - -
Ilford - 1 - -
Southall - 1 - -
Wembley - 1 £160 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 10 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 157 (61.57%) Windows
2 134 (52.55%) Active Directory
3 107 (41.96%) ITIL
4 102 (40.00%) MS Office
5 100 (39.22%) Windows 7
6 92 (36.08%) Microsoft
7 62 (24.31%) MS Excel
8 54 (21.18%) Citrix
9 40 (15.69%) Blackberry
9 40 (15.69%) Service Management
10 36 (14.12%) SLA
11 35 (13.73%) SCCM
12 33 (12.94%) Windows 8
12 33 (12.94%) Law
13 32 (12.55%) Legal
14 31 (12.16%) MS Exchange
15 28 (10.98%) Finance
16 26 (10.20%) Blackberry Enterprise Server
17 24 (9.41%) Office 365
18 23 (9.02%) Windows Server
19 22 (8.63%) TCP/IP
20 21 (8.24%) Windows XP
21 20 (7.84%) ServiceNow
22 19 (7.45%) Android
22 19 (7.45%) Incident Management
22 19 (7.45%) Mac OS X
22 19 (7.45%) ITSM
23 18 (7.06%) iManage
24 17 (6.67%) Windows 10
25 16 (6.27%) Remote Desktop

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.16%) MS Exchange
2 26 (10.20%) Blackberry Enterprise Server
3 10 (3.92%) Exchange Server 2010
4 9 (3.53%) SharePoint
5 8 (3.14%) Exchange Server 2007
6 7 (2.75%) IBM Notes
6 7 (2.75%) Skype for Business
7 4 (1.57%) SharePoint 2013
8 3 (1.18%) Exchange Server 2003
9 2 (0.78%) Exchange Server 2013
10 1 (0.39%) IIS
10 1 (0.39%) SharePoint 2010
Applications
1 102 (40.00%) MS Office
2 62 (24.31%) MS Excel
3 7 (2.75%) MS PowerPoint
4 2 (0.78%) Acrobat
5 1 (0.39%) Adobe Illustrator
5 1 (0.39%) InDesign
5 1 (0.39%) MS Visio
5 1 (0.39%) SOLIDWORKS
Business Applications
1 5 (1.96%) Remedy ITSM
2 1 (0.39%) Dynamics NAV
2 1 (0.39%) PeopleSoft HRMS
2 1 (0.39%) SAP ERP
Cloud Services
1 24 (9.41%) Office 365
2 2 (0.78%) G Suite
3 1 (0.39%) Cloud Computing
3 1 (0.39%) Google Drive
3 1 (0.39%) OneDrive
Communications & Networking
1 22 (8.63%) TCP/IP
2 16 (6.27%) Remote Desktop
3 14 (5.49%) DNS
4 13 (5.10%) DHCP
5 11 (4.31%) VPN
6 6 (2.35%) LAN
6 6 (2.35%) WAN
7 5 (1.96%) Intranet
7 5 (1.96%) VoIP
7 5 (1.96%) Wireless
8 4 (1.57%) Internet
8 4 (1.57%) Skype
8 4 (1.57%) Wi-Fi
9 3 (1.18%) Firewall
9 3 (1.18%) IP Telephony
10 2 (0.78%) Cisco IOS
11 1 (0.39%) ADSL
11 1 (0.39%) Cisco IPT
11 1 (0.39%) HTTPS
11 1 (0.39%) WebEx
Database & Business Intelligence
1 1 (0.39%) BusinessObjects Business Intelligence
1 1 (0.39%) SQL Server
1 1 (0.39%) SQL Server 2008
Development Applications
1 1 (0.39%) JIRA
General
1 33 (12.94%) Law
2 32 (12.55%) Legal
3 28 (10.98%) Finance
4 14 (5.49%) Retail
5 9 (3.53%) Banking
6 8 (3.14%) Japanese Language
7 6 (2.35%) German Language
8 5 (1.96%) Investment Banking
9 4 (1.57%) Back Office
10 3 (1.18%) Advertising
10 3 (1.18%) Private Banking
10 3 (1.18%) Retail Banking
10 3 (1.18%) Spanish Language
11 2 (0.78%) Italian Language
11 2 (0.78%) Marketing
11 2 (0.78%) Multimedia
11 2 (0.78%) Publishing
12 1 (0.39%) Games
12 1 (0.39%) International Banking
12 1 (0.39%) Portuguese Language
Miscellaneous
1 40 (15.69%) Blackberry
2 15 (5.88%) iPhone
3 13 (5.10%) iPad
4 12 (4.71%) Analytical Skills
4 12 (4.71%) NHS
5 10 (3.92%) Smartphone
6 8 (3.14%) Fat Client
6 8 (3.14%) Thin Client
7 6 (2.35%) Virtual Team
8 5 (1.96%) Client/Server
8 5 (1.96%) Management Information System
9 4 (1.57%) Enterprise Software
9 4 (1.57%) EPoS
9 4 (1.57%) Hedge funds
10 3 (1.18%) BYOD
10 3 (1.18%) Handset
11 2 (0.78%) Data Structures
11 2 (0.78%) Reinsurance
11 2 (0.78%) Video Conferencing
12 1 (0.39%) Mobile Computing
Operating Systems
1 157 (61.57%) Windows
2 100 (39.22%) Windows 7
3 33 (12.94%) Windows 8
4 23 (9.02%) Windows Server
5 21 (8.24%) Windows XP
6 19 (7.45%) Android
6 19 (7.45%) Mac OS X
7 17 (6.67%) Windows 10
8 11 (4.31%) Windows Server 2008
9 7 (2.75%) Windows Server 2003
10 5 (1.96%) Apple iOS
10 5 (1.96%) Windows 2000
11 3 (1.18%) Mac OS
12 2 (0.78%) Windows Server 2012
12 2 (0.78%) Windows Vista
13 1 (0.39%) Linux
13 1 (0.39%) Unix
Processes & Methodologies
1 107 (41.96%) ITIL
2 40 (15.69%) Service Management
3 19 (7.45%) Incident Management
3 19 (7.45%) ITSM
4 16 (6.27%) Problem Management
5 13 (5.10%) ERP
6 10 (3.92%) Document Management
6 10 (3.92%) ITIL V3
7 9 (3.53%) Service Delivery
8 8 (3.14%) CRM
9 7 (2.75%) Root Cause Analysis
10 6 (2.35%) Ticket Management
11 5 (1.96%) Information Security
12 4 (1.57%) Investment Management
12 4 (1.57%) Network Management
12 4 (1.57%) Software Deployment
13 3 (1.18%) Agile Software Development
13 3 (1.18%) Change Management
13 3 (1.18%) Migration
13 3 (1.18%) Release Management
Programming Languages
1 3 (1.18%) C
Qualifications
1 14 (5.49%) ITIL Certification
1 14 (5.49%) Microsoft Certification
2 13 (5.10%) MOS
3 12 (4.71%) Security Cleared
4 11 (4.31%) Degree
5 7 (2.75%) MCP
6 6 (2.35%) MCSE
7 5 (1.96%) MCTS
8 4 (1.57%) ITIL Foundation Certificate
8 4 (1.57%) MCDST
8 4 (1.57%) SC Cleared
9 3 (1.18%) A+ Certification
10 2 (0.78%) DV Cleared
10 2 (0.78%) MCITP
10 2 (0.78%) MCSA
11 1 (0.39%) BPSS Clearance
11 1 (0.39%) DBS Check
Quality Assurance & Compliance
1 36 (14.12%) SLA
2 2 (0.78%) ISO 9001
System Software
1 134 (52.55%) Active Directory
2 9 (3.53%) VMware Infrastructure
3 8 (3.14%) Virtual Desktop
3 8 (3.14%) XenApp
4 5 (1.96%) vSphere
5 3 (1.18%) Terminal Services
6 1 (0.39%) Hyper-V
6 1 (0.39%) Microsoft App-V
6 1 (0.39%) UAG
6 1 (0.39%) Virtual Servers
Systems Management
1 35 (13.73%) SCCM
2 6 (2.35%) AirWatch
2 6 (2.35%) DameWare
3 2 (0.78%) SCSM
3 2 (0.78%) WSUS
4 1 (0.39%) Systems Management Server (SMS)
Vendors
1 92 (36.08%) Microsoft
2 54 (21.18%) Citrix
3 20 (7.84%) ServiceNow
4 18 (7.06%) iManage
5 16 (6.27%) Remedy
6 15 (5.88%) HP
7 14 (5.49%) Cisco
7 14 (5.49%) LANDesk
8 13 (5.10%) VMware
9 12 (4.71%) Altiris
10 10 (3.92%) Dell
10 10 (3.92%) SAP
11 9 (3.53%) Apple
11 9 (3.53%) MobileIron
12 8 (3.14%) Mitel
13 7 (2.75%) Lotus
14 5 (1.96%) Canon
14 5 (1.96%) Wyse
15 4 (1.57%) BMC
15 4 (1.57%) Google
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