The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 221 220 245
Rank change year-on-year
-1 +25
Contract jobs requiring a Service Desk Analyst 207 231 187
As % of all contract IT jobs located in London 0.84% 0.91% 0.72%
As % of the Job Titles category 0.91% 0.98% 0.78%
Number of daily rates quoted 106 122 74
Average daily rate
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of your Daily Rate
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£175 £194 £170
Average daily rate % change year-on-year
-9.79% +14.11%
90% offered a daily rate of more than £123 £113 £110
10% offered a daily rate of more than £225 £213 £248
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 62 68 63
Average hourly rate £14.04 £15.00 £16.00
Average hourly rate % change year-on-year
-6.40% -6.25%
90% offered a hourly rate of more than £11.50 £12.35 £11.58
10% offered a hourly rate of more than £20.50 £21.65 £21.85
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22649 23455 24036
As % of all contract IT jobs located in London 92.28% 92.88% 93.00%
Number of daily rates quoted 15806 16148 15867
Average daily rate £425 £435 £430
Average daily rate % change year-on-year
-2.29% +1.16%
90% offered a daily rate of more than £270 £275 £263
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 427 422 590
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £11.50 £13.00 £12.42
10% offered a hourly rate of more than £42.50 £44.62 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 September 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 September 2014.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +33 54 £185 +19.35% 16
Wembley - 2 £150 -
Kingston Upon Thames +2 1 - -
Croydon -11 1 £160 +60.00% 1
Greenford - - - -
Harrow - - - -
New Malden - - - -
Surbiton - - - -
Hammersmith - - - -
Wimbledon - - - - 1
Chiswick - - - -
Worcester Park - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 30 September 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 296 (73.27%) Windows
2 231 (57.18%) Active Directory
3 197 (48.76%) Microsoft
4 188 (46.53%) MS Office
4 188 (46.53%) ITIL
5 177 (43.81%) Windows 7
6 134 (33.17%) Windows XP
7 106 (26.24%) MS Excel
8 96 (23.76%) Blackberry
9 92 (22.77%) Citrix
10 73 (18.07%) Finance
11 58 (14.36%) Legal
12 54 (13.37%) Law
13 48 (11.88%) MS Exchange
14 38 (9.41%) Banking
15 34 (8.42%) Analytical Skills
15 34 (8.42%) MCP
15 34 (8.42%) IBM Notes
15 34 (8.42%) Lotus
16 33 (8.17%) Blackberry Enterprise Server
17 29 (7.18%) ITIL Certification
17 29 (7.18%) MS PowerPoint
18 28 (6.93%) Retail
18 28 (6.93%) SLA
19 27 (6.68%) Incident Management
20 26 (6.44%) Remedy
21 25 (6.19%) TCP/IP
21 25 (6.19%) Android
22 23 (5.69%) VPN
23 22 (5.45%) Document Management

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 30 September 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (11.88%) MS Exchange
2 34 (8.42%) IBM Notes
3 33 (8.17%) Blackberry Enterprise Server
4 16 (3.96%) Exchange Server 2010
5 14 (3.47%) WorkSite
6 8 (1.98%) SharePoint
7 4 (0.99%) Lync
8 3 (0.74%) Exchange Server 2003
9 1 (0.25%) CMS
9 1 (0.25%) Lotus Domino
Applications
1 188 (46.53%) MS Office
2 106 (26.24%) MS Excel
3 29 (7.18%) MS PowerPoint
4 4 (0.99%) MS Visio
5 2 (0.50%) Spreadsheet
Business Applications
1 3 (0.74%) assyst
2 2 (0.50%) Remedy ITSM
2 2 (0.50%) Oracle General Ledger
2 2 (0.50%) Oracle EBS R12
2 2 (0.50%) Oracle EBS
3 1 (0.25%) Oracle Financials
3 1 (0.25%) Oracle iProcurement
3 1 (0.25%) Oracle Payables
3 1 (0.25%) Oracle Procure-to-Pay
3 1 (0.25%) Oracle Internet Expenses
Cloud Services
1 15 (3.71%) Office 365
2 6 (1.49%) Google Apps
3 1 (0.25%) SaaS
Communications & Networking
1 25 (6.19%) TCP/IP
2 23 (5.69%) VPN
3 12 (2.97%) LAN
4 11 (2.72%) WAN
5 9 (2.23%) VoIP
5 9 (2.23%) DNS
6 8 (1.98%) Internet
7 5 (1.24%) Wireless
8 4 (0.99%) MPLS
8 4 (0.99%) DHCP
9 3 (0.74%) Broadband
9 3 (0.74%) Wi-Fi
10 2 (0.50%) IP Telephony
10 2 (0.50%) Cisco IOS
10 2 (0.50%) PBX
11 1 (0.25%) FTP
11 1 (0.25%) HTTP
11 1 (0.25%) Firewall
11 1 (0.25%) 3G
11 1 (0.25%) SSL
Database & Business Intelligence
1 4 (0.99%) MS Access
2 2 (0.50%) Oracle BI EE
2 2 (0.50%) SQL Server
3 1 (0.25%) Oracle Reports
General
1 73 (18.07%) Finance
2 58 (14.36%) Legal
3 54 (13.37%) Law
4 38 (9.41%) Banking
5 28 (6.93%) Retail
6 17 (4.21%) Investment Banking
7 16 (3.96%) French Language
8 9 (2.23%) Back Office
9 7 (1.73%) Front Office
10 4 (0.99%) Financial Institution
10 4 (0.99%) Advertising
11 3 (0.74%) Telecoms
12 2 (0.50%) German Language
12 2 (0.50%) Japanese Language
13 1 (0.25%) Russian Language
13 1 (0.25%) Spanish Language
13 1 (0.25%) Publishing
13 1 (0.25%) Games
Libraries, Frameworks & Software Standards
1 1 (0.25%) HTML
1 1 (0.25%) CSS
Miscellaneous
1 96 (23.76%) Blackberry
2 34 (8.42%) Analytical Skills
3 20 (4.95%) NHS
4 18 (4.46%) Handset
5 12 (2.97%) iPhone
6 10 (2.48%) Video Conferencing
6 10 (2.48%) Client/Server
7 9 (2.23%) Management Information System
8 8 (1.98%) iPad
9 6 (1.49%) Hedge funds
10 5 (1.24%) Fat Client
10 5 (1.24%) Thin Client
11 4 (0.99%) Mobile Computing
12 3 (0.74%) EPoS
12 3 (0.74%) Smartphone
13 2 (0.50%) PDA
14 1 (0.25%) Mainframe
14 1 (0.25%) Chip and PIN
14 1 (0.25%) Digital Media
Operating Systems
1 296 (73.27%) Windows
2 177 (43.81%) Windows 7
3 134 (33.17%) Windows XP
4 25 (6.19%) Android
5 21 (5.20%) Windows 8
5 21 (5.20%) Windows Vista
6 19 (4.70%) Apple iOS
7 17 (4.21%) Windows Server 2008
8 12 (2.97%) Windows Server 2003
9 5 (1.24%) Windows Mobile
9 5 (1.24%) Windows Server 2012
10 3 (0.74%) Mac OS
10 3 (0.74%) UNIX
11 2 (0.50%) Mac OS X
11 2 (0.50%) Windows 2000
12 1 (0.25%) Windows NT
Processes & Methodologies
1 188 (46.53%) ITIL
2 27 (6.68%) Incident Management
3 22 (5.45%) Document Management
4 20 (4.95%) Service Management
5 18 (4.46%) E-Commerce
6 13 (3.22%) ITIL V3
7 12 (2.97%) Time Management
8 9 (2.23%) Service Delivery
9 8 (1.98%) Software Deployment
9 8 (1.98%) Asset Management
10 5 (1.24%) Service Desk Management
10 5 (1.24%) CRM
10 5 (1.24%) ITIL V2
11 4 (0.99%) Problem Management
11 4 (0.99%) Investment Management
11 4 (0.99%) ITSM
12 3 (0.74%) Disaster Recovery
12 3 (0.74%) Logistics
12 3 (0.74%) Line Management
13 2 (0.50%) Coaching
Programming Languages
1 7 (1.73%) SQL
2 1 (0.25%) PowerShell
Qualifications
1 34 (8.42%) MCP
2 29 (7.18%) ITIL Certification
3 20 (4.95%) MOS
4 17 (4.21%) A+ Certification
5 14 (3.47%) Microsoft Certification
5 14 (3.47%) Degree
6 9 (2.23%) MCSE
6 9 (2.23%) ITIL Foundation Certificate
7 8 (1.98%) Security Cleared
8 5 (1.24%) MCSA
9 4 (0.99%) DV Cleared
10 3 (0.74%) SC Cleared
10 3 (0.74%) MCITP
11 1 (0.25%) PRINCE2 Certification
11 1 (0.25%) HND
11 1 (0.25%) VMware Certified Professional (VCP)
11 1 (0.25%) MCDST
Quality Assurance & Compliance
1 28 (6.93%) SLA
2 1 (0.25%) QA
System Software
1 231 (57.18%) Active Directory
2 10 (2.48%) VMware Infrastructure
3 9 (2.23%) Terminal Server
4 2 (0.50%) XenApp
5 1 (0.25%) vSphere
5 1 (0.25%) Hyper-V
5 1 (0.25%) VMware ESX
5 1 (0.25%) VMware Server
5 1 (0.25%) MetaFrame
Systems Management
1 16 (3.96%) SCCM
2 8 (1.98%) Systems Management Server (SMS)
3 3 (0.74%) ZENworks
3 3 (0.74%) DameWare
3 3 (0.74%) Casper Suite
4 2 (0.50%) NetBackup
5 1 (0.25%) MAILsweeper
5 1 (0.25%) ARCserve
5 1 (0.25%) CiscoWorks
5 1 (0.25%) Tivoli
5 1 (0.25%) Tivoli Storage Manager
5 1 (0.25%) SCOM
5 1 (0.25%) HP Data Protector
Vendors
1 197 (48.76%) Microsoft
2 92 (22.77%) Citrix
3 34 (8.42%) Lotus
4 26 (6.44%) Remedy
5 19 (4.70%) VMware
6 14 (3.47%) HP
7 12 (2.97%) Altiris
8 10 (2.48%) ServiceNow
8 10 (2.48%) Apple
8 10 (2.48%) Cisco
9 9 (2.23%) Interwoven
9 9 (2.23%) Google
10 8 (1.98%) AppSense
10 8 (1.98%) Dell
11 7 (1.73%) Wyse
11 7 (1.73%) LANDesk
12 6 (1.49%) Oracle
13 4 (0.99%) IBM
14 3 (0.74%) Avaya
14 3 (0.74%) Open Text
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