The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / London
Rank 310 275 274
Rank change year-on-year
-35 -1
Contract jobs requiring a Service Desk Analyst 99 146 144
As % of all contract IT jobs located in London 0.51% 0.70% 0.68%
As % of the Job Titles category 0.54% 0.73% 0.72%
Number of daily rates quoted 59 82 78
Median daily rate £170 £145 £160
Median daily rate % change year-on-year
+17.24% -9.37%
90% offered a daily rate of more than £114 £110 £114
10% offered a daily rate of more than £250 £200 £203
UK excluding London median daily rate £125 £130 £125
% change year-on-year
-3.84% +4.00%
Number of hourly rates quoted 19 41 36
Median hourly rate £14.50 £13.17 £13.50
Median hourly rate % change year-on-year
+10.09% -2.44%
90% offered a hourly rate of more than £9.20 £11.50 £11.00
10% offered a hourly rate of more than £23.00 £22.00 £20.50
UK excluding London median hourly rate £12.00 £13.50 £12.45
% change year-on-year
-11.11% +8.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
18459 19969 20051
As % of all contract IT jobs located in London 94.94% 95.10% 94.73%
Number of daily rates quoted 13205 14056 14273
Median daily rate £475 £450 £445
Median daily rate % change year-on-year
+5.55% +1.12%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £630 £625 £600
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 239 312 347
Median hourly rate £21.75 £17.50 £17.50
Median hourly rate % change year-on-year
+24.28% -
90% offered a hourly rate of more than £12.00 £10.00 £12.50
10% offered a hourly rate of more than £50.00 £45.00 £37.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 20 January 2017.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 20 January 2017.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -5 16 £163 +8.33% 7
Hounslow +3 4 - - 1
Kingston Upon Thames - 3 - -
Ilford - 2 - -
Wembley +4 1 £160 +33.33%
Southall 0 1 - -
Croydon -10 1 £105 -
Chessington - 1 £115 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 20 January 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 142 (60.17%) Windows
2 129 (54.66%) Active Directory
3 108 (45.76%) ITIL
4 105 (44.49%) MS Office
5 99 (41.95%) Windows 7
6 82 (34.75%) Microsoft
7 61 (25.85%) MS Excel
8 44 (18.64%) Citrix
9 41 (17.37%) SLA
10 40 (16.95%) Blackberry
10 40 (16.95%) Service Management
11 34 (14.41%) Law
12 31 (13.14%) Legal
13 29 (12.29%) Blackberry Enterprise Server
13 29 (12.29%) MS Exchange
13 29 (12.29%) Windows 8
14 28 (11.86%) SCCM
15 26 (11.02%) Finance
16 25 (10.59%) Windows 10
17 23 (9.75%) Problem Management
17 23 (9.75%) ITIL Certification
18 22 (9.32%) Windows XP
18 22 (9.32%) LANDesk
18 22 (9.32%) Office 365
19 21 (8.90%) TCP/IP
19 21 (8.90%) Windows Server
20 20 (8.47%) Mac OS X
21 19 (8.05%) Cisco
22 17 (7.20%) ITSM
23 15 (6.36%) ServiceNow

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (12.29%) Blackberry Enterprise Server
1 29 (12.29%) MS Exchange
2 13 (5.51%) Exchange Server 2010
3 9 (3.81%) SharePoint
4 7 (2.97%) IBM Notes
5 6 (2.54%) Skype for Business
6 5 (2.12%) Exchange Server 2007
6 5 (2.12%) SharePoint 2013
7 4 (1.69%) Exchange Server 2003
8 2 (0.85%) Exchange Server 2013
9 1 (0.42%) SharePoint 2010
Applications
1 105 (44.49%) MS Office
2 61 (25.85%) MS Excel
3 4 (1.69%) MS PowerPoint
4 2 (0.85%) Acrobat
4 2 (0.85%) MS Visio
5 1 (0.42%) Adobe Illustrator
5 1 (0.42%) InDesign
5 1 (0.42%) SOLIDWORKS
Business Applications
1 2 (0.85%) Remedy ITSM
2 1 (0.42%) Dynamics NAV
2 1 (0.42%) PeopleSoft HRMS
Cloud Services
1 22 (9.32%) Office 365
2 2 (0.85%) OneDrive
3 1 (0.42%) G Suite
3 1 (0.42%) Google Drive
Communications & Networking
1 21 (8.90%) TCP/IP
2 11 (4.66%) Remote Desktop
2 11 (4.66%) Wireless
3 9 (3.81%) DNS
4 8 (3.39%) DHCP
4 8 (3.39%) VPN
5 7 (2.97%) Intranet
6 6 (2.54%) Internet
7 4 (1.69%) LAN
7 4 (1.69%) Skype
7 4 (1.69%) WAN
7 4 (1.69%) Wi-Fi
8 3 (1.27%) VoIP
9 2 (0.85%) Firewall
9 2 (0.85%) IP Telephony
10 1 (0.42%) Cisco IOS
10 1 (0.42%) HTTPS
Database & Business Intelligence
1 1 (0.42%) BusinessObjects Business Intelligence
General
1 34 (14.41%) Law
2 31 (13.14%) Legal
3 26 (11.02%) Finance
4 11 (4.66%) Retail
5 10 (4.24%) Banking
6 5 (2.12%) Japanese Language
7 4 (1.69%) Back Office
7 4 (1.69%) Investment Banking
8 3 (1.27%) Advertising
8 3 (1.27%) Private Banking
8 3 (1.27%) Publishing
8 3 (1.27%) Retail Banking
8 3 (1.27%) Spanish Language
9 2 (0.85%) German Language
9 2 (0.85%) Italian Language
9 2 (0.85%) Marketing
9 2 (0.85%) Multimedia
10 1 (0.42%) Financial Institution
10 1 (0.42%) Local Government
10 1 (0.42%) Portuguese Language
Miscellaneous
1 40 (16.95%) Blackberry
2 14 (5.93%) iPhone
3 13 (5.51%) NHS
4 10 (4.24%) iPad
5 9 (3.81%) Analytical Skills
6 8 (3.39%) Fat Client
6 8 (3.39%) Thin Client
7 5 (2.12%) Client/Server
7 5 (2.12%) Enterprise Software
7 5 (2.12%) Management Information System
7 5 (2.12%) Smartphone
8 4 (1.69%) EPoS
9 3 (1.27%) BYOD
9 3 (1.27%) Hedge funds
9 3 (1.27%) Virtual Team
10 2 (0.85%) Data Structures
10 2 (0.85%) Equities
10 2 (0.85%) Mobile Computing
10 2 (0.85%) Reinsurance
10 2 (0.85%) SWIFT
Operating Systems
1 142 (60.17%) Windows
2 99 (41.95%) Windows 7
3 29 (12.29%) Windows 8
4 25 (10.59%) Windows 10
5 22 (9.32%) Windows XP
6 21 (8.90%) Windows Server
7 20 (8.47%) Mac OS X
8 15 (6.36%) Android
9 7 (2.97%) Windows 2000
9 7 (2.97%) Windows Server 2003
10 6 (2.54%) Windows Server 2008
11 5 (2.12%) Apple iOS
12 3 (1.27%) Mac OS
13 2 (0.85%) Windows Vista
14 1 (0.42%) Linux
14 1 (0.42%) Unix
14 1 (0.42%) Windows Server 2012
Processes & Methodologies
1 108 (45.76%) ITIL
2 40 (16.95%) Service Management
3 23 (9.75%) Problem Management
4 17 (7.20%) ITSM
5 14 (5.93%) Incident Management
6 13 (5.51%) Root Cause Analysis
6 13 (5.51%) Service Delivery
7 12 (5.08%) Information Security
8 8 (3.39%) ITIL V3
9 7 (2.97%) Asset Management
9 7 (2.97%) CRM
10 6 (2.54%) Document Management
10 6 (2.54%) ERP
11 4 (1.69%) Investment Management
11 4 (1.69%) Network Management
11 4 (1.69%) Software Deployment
12 3 (1.27%) Agile Software Development
12 3 (1.27%) Migration
12 3 (1.27%) Release Management
13 2 (0.85%) Stakeholder Management
Programming Languages
1 1 (0.42%) SQL
Qualifications
1 23 (9.75%) ITIL Certification
2 11 (4.66%) MOS
2 11 (4.66%) Security Cleared
3 7 (2.97%) Degree
3 7 (2.97%) Microsoft Certification
4 4 (1.69%) SC Cleared
5 3 (1.27%) ITIL Foundation Certificate
5 3 (1.27%) MCP
5 3 (1.27%) MCSE
6 2 (0.85%) DV Cleared
6 2 (0.85%) MCDST
6 2 (0.85%) MCTS
7 1 (0.42%) A+ Certification
7 1 (0.42%) DBS Check
7 1 (0.42%) MCITP
7 1 (0.42%) MCSA
Quality Assurance & Compliance
1 41 (17.37%) SLA
2 2 (0.85%) ISO 9001
System Software
1 129 (54.66%) Active Directory
2 13 (5.51%) VMware Infrastructure
3 12 (5.08%) vSphere
4 11 (4.66%) Virtual Desktop
5 6 (2.54%) XenApp
6 4 (1.69%) Terminal Services
7 1 (0.42%) Hyper-V
7 1 (0.42%) Microsoft App-V
7 1 (0.42%) Virtual Servers
Systems Management
1 28 (11.86%) SCCM
2 7 (2.97%) AirWatch
3 6 (2.54%) DameWare
4 2 (0.85%) SCSM
5 1 (0.42%) Systems Management Server (SMS)
5 1 (0.42%) WSUS
Vendors
1 82 (34.75%) Microsoft
2 44 (18.64%) Citrix
3 22 (9.32%) LANDesk
4 19 (8.05%) Cisco
5 15 (6.36%) ServiceNow
5 15 (6.36%) VMware
6 14 (5.93%) iManage
7 12 (5.08%) HP
8 9 (3.81%) Altiris
8 9 (3.81%) Apple
8 9 (3.81%) Dell
9 8 (3.39%) Remedy
10 7 (2.97%) Lotus
11 6 (2.54%) MobileIron
11 6 (2.54%) SAP
12 5 (2.12%) Wyse
13 4 (1.69%) Canon
13 4 (1.69%) Mitel
14 3 (1.27%) Adobe
14 3 (1.27%) Google
South West London
Spring Technology
Rate: £120 - £170 per day
Posted: 3 hours ago
City, London
The Bridge Ltd
Rate: From £0 to £140 per day
Posted: 2 days ago
London
Harvey Nash plc
Posted: 2 days ago
London
Plan-net
Rate: Unspecified Competitive rate
Posted: 3 days ago
London
Ebury
Rate: £170.00 per day
Posted: 6 days ago