The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 237 230 236
Rank change year-on-year
-7 +6
Contract jobs requiring a Service Desk Analyst 190 227 177
As % of all contract IT jobs located in London 0.78% 0.90% 0.69%
As % of the Job Titles category 0.84% 0.97% 0.74%
Number of daily rates quoted 102 116 68
Average daily rate
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of your Daily Rate
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£175 £194 £165
Average daily rate % change year-on-year
-9.79% +17.57%
90% offered a daily rate of more than £120 £111 £113
10% offered a daily rate of more than £225 £213 £248
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 54 69 58
Average hourly rate £14.04 £15.00 £16.03
Average hourly rate % change year-on-year
-6.40% -6.39%
90% offered a hourly rate of more than £11.65 £12.00 £11.25
10% offered a hourly rate of more than £20.50 £22.00 £21.48
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22591 23369 24032
As % of all contract IT jobs located in London 92.24% 92.98% 93.06%
Number of daily rates quoted 15618 16068 15796
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £273 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 430 438 616
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.00
10% offered a hourly rate of more than £44.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 19 September 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 19 September 2014.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +30 51 £185 +12.12% 11
Kingston Upon Thames +1 1 - -
Croydon -7 1 £160 +60.00%
Wembley - 1 £150 -
Worcester Park - - - -
Greenford - - - -
Harrow - - - -
New Malden - - - -
Hammersmith - - - - 1
Wimbledon - - - -
Chiswick - - - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 289 (74.10%) Windows
2 224 (57.44%) Active Directory
3 190 (48.72%) Microsoft
3 190 (48.72%) ITIL
4 186 (47.69%) MS Office
5 171 (43.85%) Windows 7
6 132 (33.85%) Windows XP
7 99 (25.38%) MS Excel
8 92 (23.59%) Blackberry
9 90 (23.08%) Citrix
10 69 (17.69%) Finance
11 60 (15.38%) Legal
12 52 (13.33%) Law
13 47 (12.05%) MS Exchange
14 39 (10.00%) Banking
15 37 (9.49%) IBM Notes
15 37 (9.49%) Lotus
16 35 (8.97%) Analytical Skills
17 33 (8.46%) ITIL Certification
17 33 (8.46%) MCP
18 31 (7.95%) Blackberry Enterprise Server
19 30 (7.69%) MS PowerPoint
20 28 (7.18%) Retail
21 27 (6.92%) Incident Management
22 26 (6.67%) Android
23 25 (6.41%) Remedy
23 25 (6.41%) SLA
24 24 (6.15%) TCP/IP
24 24 (6.15%) Document Management
25 23 (5.90%) Windows Vista

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (12.05%) MS Exchange
2 37 (9.49%) IBM Notes
3 31 (7.95%) Blackberry Enterprise Server
4 15 (3.85%) Exchange Server 2010
5 11 (2.82%) WorkSite
6 6 (1.54%) SharePoint
7 4 (1.03%) Lync
8 3 (0.77%) Exchange Server 2003
9 1 (0.26%) CMS
9 1 (0.26%) Lotus Domino
Applications
1 186 (47.69%) MS Office
2 99 (25.38%) MS Excel
3 30 (7.69%) MS PowerPoint
4 4 (1.03%) MS Visio
5 2 (0.51%) Spreadsheet
Business Applications
1 2 (0.51%) assyst
1 2 (0.51%) Oracle General Ledger
1 2 (0.51%) Oracle EBS R12
1 2 (0.51%) Remedy ITSM
1 2 (0.51%) Oracle EBS
2 1 (0.26%) Oracle Financials
2 1 (0.26%) Oracle Payables
2 1 (0.26%) Oracle Procure-to-Pay
2 1 (0.26%) Oracle Internet Expenses
2 1 (0.26%) Oracle iProcurement
2 1 (0.26%) Cerner Millennium
Cloud Services
1 15 (3.85%) Office 365
2 6 (1.54%) Google Apps
3 1 (0.26%) SaaS
Communications & Networking
1 24 (6.15%) TCP/IP
2 17 (4.36%) VPN
3 12 (3.08%) LAN
4 11 (2.82%) WAN
5 9 (2.31%) DNS
5 9 (2.31%) VoIP
6 8 (2.05%) Internet
7 4 (1.03%) Broadband
7 4 (1.03%) DHCP
7 4 (1.03%) MPLS
7 4 (1.03%) Wireless
8 3 (0.77%) Wi-Fi
9 2 (0.51%) IP Telephony
9 2 (0.51%) Cisco IOS
9 2 (0.51%) PBX
10 1 (0.26%) Intranet
10 1 (0.26%) 3G
10 1 (0.26%) Firewall
10 1 (0.26%) SAN
10 1 (0.26%) FTP
Database & Business Intelligence
1 4 (1.03%) MS Access
2 2 (0.51%) Oracle BI EE
2 2 (0.51%) SQL Server
3 1 (0.26%) Oracle Reports
General
1 69 (17.69%) Finance
2 60 (15.38%) Legal
3 52 (13.33%) Law
4 39 (10.00%) Banking
5 28 (7.18%) Retail
6 18 (4.62%) French Language
6 18 (4.62%) Investment Banking
7 9 (2.31%) Back Office
8 7 (1.79%) Front Office
9 5 (1.28%) Advertising
10 3 (0.77%) Telecoms
11 2 (0.51%) German Language
11 2 (0.51%) Japanese Language
11 2 (0.51%) Financial Institution
12 1 (0.26%) Games
12 1 (0.26%) Russian Language
12 1 (0.26%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.26%) CSS
1 1 (0.26%) HTML
Miscellaneous
1 92 (23.59%) Blackberry
2 35 (8.97%) Analytical Skills
3 19 (4.87%) NHS
4 17 (4.36%) Handset
5 12 (3.08%) Management Information System
6 11 (2.82%) iPhone
7 10 (2.56%) Video Conferencing
8 9 (2.31%) Client/Server
9 7 (1.79%) iPad
10 5 (1.28%) Hedge funds
11 4 (1.03%) Fat Client
11 4 (1.03%) Mobile Computing
11 4 (1.03%) Thin Client
12 3 (0.77%) EPoS
12 3 (0.77%) Smartphone
13 2 (0.51%) PDA
14 1 (0.26%) Chip and PIN
Operating Systems
1 289 (74.10%) Windows
2 171 (43.85%) Windows 7
3 132 (33.85%) Windows XP
4 26 (6.67%) Android
5 23 (5.90%) Windows Vista
6 20 (5.13%) Apple iOS
7 19 (4.87%) Windows 8
8 17 (4.36%) Windows Server 2008
9 14 (3.59%) Windows Server 2003
10 5 (1.28%) Windows Server 2012
10 5 (1.28%) Windows Mobile
11 3 (0.77%) UNIX
12 2 (0.51%) Mac OS
12 2 (0.51%) Windows 2000
12 2 (0.51%) Mac OS X
13 1 (0.26%) Windows NT
Processes & Methodologies
1 190 (48.72%) ITIL
2 27 (6.92%) Incident Management
3 24 (6.15%) Document Management
4 21 (5.38%) Service Management
5 19 (4.87%) E-Commerce
6 14 (3.59%) ITIL V3
7 11 (2.82%) Time Management
8 10 (2.56%) Service Delivery
9 8 (2.05%) Asset Management
10 7 (1.79%) Software Deployment
11 6 (1.54%) Problem Management
12 5 (1.28%) CRM
12 5 (1.28%) Service Desk Management
12 5 (1.28%) ITIL V2
13 4 (1.03%) Investment Management
13 4 (1.03%) Coaching
13 4 (1.03%) Change Management
13 4 (1.03%) ITSM
14 3 (0.77%) Disaster Recovery
14 3 (0.77%) Line Management
Programming Languages
1 6 (1.54%) SQL
2 1 (0.26%) PowerShell
Qualifications
1 33 (8.46%) ITIL Certification
1 33 (8.46%) MCP
2 17 (4.36%) A+ Certification
3 16 (4.10%) MOS
4 13 (3.33%) Microsoft Certification
5 12 (3.08%) Degree
6 8 (2.05%) Security Cleared
6 8 (2.05%) ITIL Foundation Certificate
6 8 (2.05%) MCSE
7 5 (1.28%) MCSA
8 4 (1.03%) DV Cleared
9 3 (0.77%) SC Cleared
9 3 (0.77%) MCITP
10 1 (0.26%) PRINCE2 Certification
10 1 (0.26%) HND
10 1 (0.26%) VMware Certified Professional (VCP)
10 1 (0.26%) MCDST
Quality Assurance & Compliance
1 25 (6.41%) SLA
2 1 (0.26%) QA
System Software
1 224 (57.44%) Active Directory
2 11 (2.82%) VMware Infrastructure
3 6 (1.54%) Terminal Server
4 2 (0.51%) XenApp
5 1 (0.26%) VMware ESX
5 1 (0.26%) MetaFrame
5 1 (0.26%) vSphere
5 1 (0.26%) VMware Server
5 1 (0.26%) Hyper-V
Systems Management
1 13 (3.33%) SCCM
2 8 (2.05%) Systems Management Server (SMS)
3 3 (0.77%) ZENworks
4 2 (0.51%) NetBackup
4 2 (0.51%) DameWare
5 1 (0.26%) MAILsweeper
5 1 (0.26%) ARCserve
5 1 (0.26%) CiscoWorks
5 1 (0.26%) HP Data Protector
5 1 (0.26%) SCOM
Vendors
1 190 (48.72%) Microsoft
2 90 (23.08%) Citrix
3 37 (9.49%) Lotus
4 25 (6.41%) Remedy
5 18 (4.62%) VMware
6 13 (3.33%) HP
7 11 (2.82%) Altiris
8 10 (2.56%) Cisco
8 10 (2.56%) Apple
9 9 (2.31%) Google
10 8 (2.05%) ServiceNow
11 7 (1.79%) Dell
11 7 (1.79%) LANDesk
12 6 (1.54%) Interwoven
12 6 (1.54%) Oracle
12 6 (1.54%) AppSense
12 6 (1.54%) Wyse
13 4 (1.03%) IBM
14 3 (0.77%) Open Text
14 3 (0.77%) Avaya
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Posted: Yesterday
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Rate: £13 to £14 per hour
Posted: 5 days ago
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