The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 239 258 307
Rank change year-on-year
+19 +49
Contract jobs requiring a Service Desk Analyst 174 146 117
As % of all contract IT jobs located in London 0.76% 0.61% 0.45%
As % of the Job Titles category 0.82% 0.66% 0.48%
Number of daily rates quoted 84 71 34
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£165 £175 £171
Average daily rate % change year-on-year
-5.71% +2.63%
90% offered a daily rate of more than £110 £120 £117
10% offered a daily rate of more than £203 £206 £246
UK excluding London average daily rate £125 £112 £110
% change year-on-year
+11.73% +1.70%
Number of hourly rates quoted 59 49 41
Average hourly rate £15.00 £15.00 £15.00
90% offered a hourly rate of more than £12.40 £12.00 £11.25
10% offered a hourly rate of more than £20.23 £23.80 £20.50
UK excluding London average hourly rate £14.50 £13.00 £13.00
% change year-on-year
+11.53% -
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21143 22043 24232
As % of all contract IT jobs located in London 92.79% 92.40% 92.91%
Number of daily rates quoted 14595 14981 15695
Average daily rate £425 £443 £425
Average daily rate % change year-on-year
-3.95% +4.11%
90% offered a daily rate of more than £265 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 393 477 629
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £12.50 £12.60
10% offered a hourly rate of more than £40.00 £43.50 £41.50
UK excluding London average hourly rate £16.50 £17.47 £18.00
% change year-on-year
-5.55% -2.94%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 11 July 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 11 July 2014.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 33 £183 +12.30% 13
Kingston Upon Thames - 4 - - 1
Croydon +2 1 £150 +17.64%
Hammersmith - 1 - -
Wimbledon - - - -
Chiswick - - - - 1
Harrow - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 11 July 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 258 (68.07%) Windows
2 195 (51.45%) ITIL
2 195 (51.45%) Active Directory
3 180 (47.49%) MS Office
4 164 (43.27%) Microsoft
5 146 (38.52%) Windows 7
6 128 (33.77%) Windows XP
7 109 (28.76%) Blackberry
8 100 (26.39%) MS Excel
9 89 (23.48%) Citrix
10 70 (18.47%) Law
11 63 (16.62%) Legal
11 63 (16.62%) Finance
12 49 (12.93%) Blackberry Enterprise Server
13 48 (12.66%) ITIL Certification
14 42 (11.08%) Banking
15 41 (10.82%) MS Exchange
16 38 (10.03%) Document Management
17 37 (9.76%) MCP
18 36 (9.50%) IBM Notes
18 36 (9.50%) Lotus
18 36 (9.50%) Incident Management
19 34 (8.97%) Service Management
20 29 (7.65%) Handset
21 27 (7.12%) TCP/IP
22 25 (6.60%) MS PowerPoint
22 25 (6.60%) Android
23 22 (5.80%) Remedy
24 20 (5.28%) VMware
24 20 (5.28%) Retail

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 11 July 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (12.93%) Blackberry Enterprise Server
2 41 (10.82%) MS Exchange
3 36 (9.50%) IBM Notes
4 18 (4.75%) Exchange Server 2010
5 8 (2.11%) WorkSite
6 3 (0.79%) Lync
7 2 (0.53%) Exchange Server 2003
7 2 (0.53%) GroupWise
8 1 (0.26%) Lotus Domino
8 1 (0.26%) SharePoint
8 1 (0.26%) Documentum
Applications
1 180 (47.49%) MS Office
2 100 (26.39%) MS Excel
3 25 (6.60%) MS PowerPoint
Business Applications
1 3 (0.79%) Cerner Millennium
2 1 (0.26%) assyst
Cloud Services
1 18 (4.75%) Office 365
2 2 (0.53%) Google Apps
3 1 (0.26%) SaaS
Communications & Networking
1 27 (7.12%) TCP/IP
2 17 (4.49%) VPN
3 13 (3.43%) DNS
3 13 (3.43%) WAN
3 13 (3.43%) LAN
4 11 (2.90%) Internet
4 11 (2.90%) IP Telephony
5 9 (2.37%) VoIP
6 5 (1.32%) Broadband
7 4 (1.06%) Wireless
7 4 (1.06%) Cisco IOS
8 3 (0.79%) Network Security
8 3 (0.79%) 3G
8 3 (0.79%) DHCP
9 2 (0.53%) MPLS
10 1 (0.26%) Firewall
10 1 (0.26%) Wi-Fi
10 1 (0.26%) FTP
10 1 (0.26%) HTTP
10 1 (0.26%) SSL
Database & Business Intelligence
1 3 (0.79%) MS Access
2 1 (0.26%) SQL Server
2 1 (0.26%) Crystal Reports
2 1 (0.26%) Oracle Reports
Development Applications
1 1 (0.26%) Dreamweaver
General
1 70 (18.47%) Law
2 63 (16.62%) Legal
2 63 (16.62%) Finance
3 42 (11.08%) Banking
4 20 (5.28%) Retail
5 16 (4.22%) Investment Banking
6 14 (3.69%) French Language
7 10 (2.64%) Advertising
8 7 (1.85%) Back Office
9 4 (1.06%) Telecoms
9 4 (1.06%) Italian Language
10 2 (0.53%) Spanish Language
10 2 (0.53%) Front Office
11 1 (0.26%) Financial Institution
11 1 (0.26%) Local Government
11 1 (0.26%) Japanese Language
11 1 (0.26%) Russian Language
11 1 (0.26%) German Language
Libraries, Frameworks & Software Standards
1 2 (0.53%) HTML
1 2 (0.53%) COM
2 1 (0.26%) CSS
Miscellaneous
1 109 (28.76%) Blackberry
2 29 (7.65%) Handset
3 18 (4.75%) Management Information System
3 18 (4.75%) NHS
3 18 (4.75%) iPhone
4 9 (2.37%) Client/Server
5 5 (1.32%) EPoS
6 4 (1.06%) Mobile Computing
7 2 (0.53%) Fat Client
7 2 (0.53%) Video Conferencing
7 2 (0.53%) iPad
7 2 (0.53%) Thin Client
7 2 (0.53%) Smartcard
8 1 (0.26%) Chip and PIN
8 1 (0.26%) PDA
8 1 (0.26%) Hedge funds
8 1 (0.26%) Digital Media
Operating Systems
1 258 (68.07%) Windows
2 146 (38.52%) Windows 7
3 128 (33.77%) Windows XP
4 25 (6.60%) Android
5 16 (4.22%) Windows Vista
6 15 (3.96%) Windows Server 2008
7 14 (3.69%) Windows 8
7 14 (3.69%) Windows Server 2003
8 12 (3.17%) Apple iOS
9 9 (2.37%) Windows Mobile
10 3 (0.79%) Mac OS X
10 3 (0.79%) Linux
11 2 (0.53%) Windows 2000
11 2 (0.53%) Windows Server 2012
12 1 (0.26%) Mac OS
12 1 (0.26%) UNIX
12 1 (0.26%) Windows NT
Processes & Methodologies
1 195 (51.45%) ITIL
2 38 (10.03%) Document Management
3 36 (9.50%) Incident Management
4 34 (8.97%) Service Management
5 15 (3.96%) ITIL V3
6 12 (3.17%) Problem Management
6 12 (3.17%) Time Management
7 11 (2.90%) E-Commerce
8 10 (2.64%) Disaster Recovery
9 8 (2.11%) Service Delivery
9 8 (2.11%) BCP
9 8 (2.11%) Information Security
10 7 (1.85%) ITSM
10 7 (1.85%) Software Deployment
11 6 (1.58%) Service Desk Management
11 6 (1.58%) ITIL V2
12 4 (1.06%) Change Management
13 3 (0.79%) Asset Management
14 2 (0.53%) Migration
14 2 (0.53%) Business Continuity
Programming Languages
1 2 (0.53%) SQL
1 2 (0.53%) PowerShell
Qualifications
1 48 (12.66%) ITIL Certification
2 37 (9.76%) MCP
3 14 (3.69%) A+ Certification
4 11 (2.90%) Microsoft Certification
5 9 (2.37%) MOS
5 9 (2.37%) Security Cleared
6 8 (2.11%) Degree
7 7 (1.85%) MCSE
8 4 (1.06%) SC Cleared
8 4 (1.06%) DV Cleared
9 3 (0.79%) MCDST
9 3 (0.79%) MCITP
10 1 (0.26%) VMware Certified Professional (VCP)
10 1 (0.26%) MCSA
10 1 (0.26%) CCA
10 1 (0.26%) Citrix Certification
10 1 (0.26%) HND
Quality Assurance & Compliance
1 19 (5.01%) SLA
2 1 (0.26%) QA
System Software
1 195 (51.45%) Active Directory
2 16 (4.22%) VMware Infrastructure
3 5 (1.32%) XenApp
4 1 (0.26%) XenDesktop
4 1 (0.26%) vSphere
4 1 (0.26%) MetaFrame
4 1 (0.26%) Terminal Server
4 1 (0.26%) VMware ESX
4 1 (0.26%) VMware Server
Systems Management
1 8 (2.11%) Systems Management Server (SMS)
2 5 (1.32%) SCCM
3 4 (1.06%) NetBackup
4 3 (0.79%) HP Data Protector
4 3 (0.79%) ARCserve
4 3 (0.79%) ZENworks
5 2 (0.53%) DameWare
Vendors
1 164 (43.27%) Microsoft
2 89 (23.48%) Citrix
3 36 (9.50%) Lotus
4 22 (5.80%) Remedy
5 20 (5.28%) VMware
6 17 (4.49%) Apple
6 17 (4.49%) Cisco
7 15 (3.96%) ServiceNow
8 13 (3.43%) HP
9 8 (2.11%) McAfee
10 5 (1.32%) Sophos
10 5 (1.32%) Altiris
11 4 (1.06%) Reuters
11 4 (1.06%) Bloomberg
11 4 (1.06%) SAP
12 3 (0.79%) Oracle
12 3 (0.79%) IBM
12 3 (0.79%) Dell
12 3 (0.79%) Cerner
12 3 (0.79%) Google
Central London / West End
H&R Talent
Rate: From £10 to £17 per hour
Posted: 3 days ago
London
Computer People
Rate: £12.00 - £15.00 per hour
Posted: 4 days ago
London
Marcus Donald People
Rate: £10 to £13 per hour
Posted: 4 days ago
City, London
Cadence Resourcing
Rate: £180 - £220 per day
Posted: 4 days ago
London
Certes Computing Ltd
Posted: 5 days ago
London
Information Technology Services
Rate: £150 - 180 per day
Posted: 5 days ago
City, London
Aston Carter
Rate: £180 - £200 per day
Posted: 5 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 5 days ago
London
Venn Group - UK
Rate: 11-15 Per Hour
Posted: 10 days ago
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £13.00 - £14.00 per hour
Posted: 11 days ago