The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 249 225 274
Rank change year-on-year
-24 +49
Contract jobs requiring a Service Desk Analyst 160 194 111
As % of all contract IT jobs located in London 0.71% 0.83% 0.51%
As % of the Job Titles category 0.77% 0.90% 0.55%
Number of daily rates quoted 79 106 46
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£165 £180 £168
Average daily rate % change year-on-year
-8.33% +7.46%
90% offered a daily rate of more than £105 £110 £101
10% offered a daily rate of more than £215 £205 £204
UK excluding London average daily rate £121 £110 £103
% change year-on-year
+9.54% +7.31%
Number of hourly rates quoted 54 33 31
Average hourly rate £15.00 £14.04 £16.00
Average hourly rate % change year-on-year
+6.83% -12.25%
90% offered a hourly rate of more than £10.50 £11.65 £13.50
10% offered a hourly rate of more than £23.05 £19.00 £20.00
UK excluding London average hourly rate £12.50 £13.67 £12.00
% change year-on-year
-8.52% +13.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20694 21628 20137
As % of all contract IT jobs located in London 92.41% 92.64% 92.82%
Number of daily rates quoted 14214 15047 13619
Average daily rate £450 £425 £445
Average daily rate % change year-on-year
+5.88% -4.49%
90% offered a daily rate of more than £275 £266 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 369 381 407
Average hourly rate £18.50 £17.50 £19.00
Average hourly rate % change year-on-year
+5.71% -7.89%
90% offered a hourly rate of more than £12.50 £12.00 £12.00
10% offered a hourly rate of more than £52.80 £38.86 £47.00
UK excluding London average hourly rate £16.70 £17.50 £17.50
% change year-on-year
-4.57% -

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 28 April 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 28 April 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 28 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -10 37 £170 -8.10% 8
Uxbridge +1 3 - -
Bromley - 2 £225 -
Romford - 2 - -
Surbiton - 2 - -
Teddington - 1 - -
Wembley - 1 £140 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 28 April 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 204 (66.02%) Windows
2 146 (47.25%) Active Directory
3 140 (45.31%) MS Office
4 139 (44.98%) Windows 7
5 133 (43.04%) ITIL
6 117 (37.86%) Microsoft
7 76 (24.60%) Citrix
8 70 (22.65%) MS Excel
9 56 (18.12%) Blackberry
10 51 (16.50%) Windows XP
11 41 (13.27%) SLA
11 41 (13.27%) VPN
12 38 (12.30%) Finance
12 38 (12.30%) MS Exchange
13 30 (9.71%) LAN
14 27 (8.74%) Blackberry Enterprise Server
15 26 (8.41%) Cisco
16 25 (8.09%) Law
17 23 (7.44%) Legal
17 23 (7.44%) Incident Management
18 20 (6.47%) NHS
19 19 (6.15%) MCP
19 19 (6.15%) Remedy
19 19 (6.15%) Google
19 19 (6.15%) Lync
20 18 (5.83%) Wireless
20 18 (5.83%) Banking
20 18 (5.83%) Microsoft Certification
21 17 (5.50%) Internet
22 16 (5.18%) WAN

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 28 April 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (12.30%) MS Exchange
2 27 (8.74%) Blackberry Enterprise Server
3 19 (6.15%) Lync
4 14 (4.53%) Exchange Server 2010
4 14 (4.53%) SharePoint
5 11 (3.56%) WorkSite
6 8 (2.59%) Exchange Server 2007
7 4 (1.29%) IBM Notes
8 3 (0.97%) Exchange Server 2013
9 2 (0.65%) Exchange Server 2003
9 2 (0.65%) SharePoint 2013
9 2 (0.65%) SharePoint 2010
10 1 (0.32%) CMS
10 1 (0.32%) Apache
10 1 (0.32%) Tomcat
10 1 (0.32%) IIS
Applications
1 140 (45.31%) MS Office
2 70 (22.65%) MS Excel
3 3 (0.97%) MS Visio
3 3 (0.97%) MS PowerPoint
4 1 (0.32%) Spreadsheet
4 1 (0.32%) Adobe Creative Suite
4 1 (0.32%) AutoCAD
Business Applications
1 7 (2.27%) assyst
2 2 (0.65%) Remedy ITSM
3 1 (0.32%) thinkFolio
Cloud Services
1 9 (2.91%) Google Apps
1 9 (2.91%) Office 365
2 8 (2.59%) Google Cloud Platform
3 1 (0.32%) Amazon ELB
3 1 (0.32%) Amazon EC2
3 1 (0.32%) Amazon S3
3 1 (0.32%) Amazon AWS
Communications & Networking
1 41 (13.27%) VPN
2 30 (9.71%) LAN
3 18 (5.83%) Wireless
4 17 (5.50%) Internet
5 16 (5.18%) WAN
6 15 (4.85%) TCP/IP
7 10 (3.24%) IP Telephony
8 9 (2.91%) Cisco IPT
9 7 (2.27%) Firewall
10 5 (1.62%) Wi-Fi
10 5 (1.62%) IPsec
10 5 (1.62%) VoIP
10 5 (1.62%) DNS
10 5 (1.62%) SSL
10 5 (1.62%) Network Security
11 4 (1.29%) SAN
11 4 (1.29%) DHCP
12 2 (0.65%) Intranet
12 2 (0.65%) Cisco IOS
13 1 (0.32%) ADSL
Database & Business Intelligence
1 5 (1.62%) SQL Server
2 2 (0.65%) EDMS
3 1 (0.32%) MS Access
Development Applications
1 1 (0.32%) Visual Studio
1 1 (0.32%) Jenkins
General
1 38 (12.30%) Finance
2 25 (8.09%) Law
3 23 (7.44%) Legal
4 18 (5.83%) Banking
5 14 (4.53%) Retail
6 8 (2.59%) Investment Banking
7 7 (2.27%) Financial Institution
8 5 (1.62%) Telecoms
9 3 (0.97%) Publishing
9 3 (0.97%) Electronics
9 3 (0.97%) French Language
10 1 (0.32%) German Language
10 1 (0.32%) Russian Language
10 1 (0.32%) General Ledger
10 1 (0.32%) Marketing
10 1 (0.32%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.32%) .NET
1 1 (0.32%) COM
1 1 (0.32%) Web Services
1 1 (0.32%) LINQ
Miscellaneous
1 56 (18.12%) Blackberry
2 20 (6.47%) NHS
3 13 (4.21%) Video Conferencing
4 11 (3.56%) Analytical Skills
5 10 (3.24%) iPhone
6 8 (2.59%) Handset
6 8 (2.59%) Hedge funds
7 4 (1.29%) User Experience
7 4 (1.29%) iPad
7 4 (1.29%) VLE
7 4 (1.29%) Smartphone
8 3 (0.97%) Fat Client
8 3 (0.97%) Thin Client
9 2 (0.65%) E-Learning
9 2 (0.65%) GIS
9 2 (0.65%) Management Information System
9 2 (0.65%) LLPG
9 2 (0.65%) PDA
10 1 (0.32%) SecurID
10 1 (0.32%) Client/Server
Operating Systems
1 204 (66.02%) Windows
2 139 (44.98%) Windows 7
3 51 (16.50%) Windows XP
4 14 (4.53%) Windows Server 2008
5 13 (4.21%) Windows 8
6 12 (3.88%) Android
7 11 (3.56%) Mac OS
8 8 (2.59%) Mac OS X
8 8 (2.59%) Apple iOS
9 7 (2.27%) Windows Server 2003
10 3 (0.97%) Windows Server 2012
11 1 (0.32%) Ubuntu
11 1 (0.32%) Windows Vista
11 1 (0.32%) UNIX
Processes & Methodologies
1 133 (43.04%) ITIL
2 23 (7.44%) Incident Management
3 12 (3.88%) Time Management
4 9 (2.91%) Document Management
5 8 (2.59%) Service Management
5 8 (2.59%) Change Management
6 7 (2.27%) Service Delivery
6 7 (2.27%) Software Deployment
7 6 (1.94%) ITSM
8 5 (1.62%) Asset Management
8 5 (1.62%) Problem Management
9 4 (1.29%) Stakeholder Management
10 3 (0.97%) Configuration Management
10 3 (0.97%) Project Management
10 3 (0.97%) CRM
11 2 (0.65%) Migration
11 2 (0.65%) Investment Management
11 2 (0.65%) Stakeholder Engagement
11 2 (0.65%) Mobile Device Management
11 2 (0.65%) Service Desk Management
Programming Languages
1 2 (0.65%) Java
1 2 (0.65%) SQL
2 1 (0.32%) C
Qualifications
1 19 (6.15%) MCP
2 18 (5.83%) Microsoft Certification
3 15 (4.85%) MOS
4 14 (4.53%) A+ Certification
5 13 (4.21%) MCSE
6 8 (2.59%) ITIL Certification
6 8 (2.59%) Security Cleared
7 7 (2.27%) MCTS
7 7 (2.27%) MCSA
8 5 (1.62%) CCNA
8 5 (1.62%) Cisco Certification
9 4 (1.29%) ITIL Foundation Certificate
10 3 (0.97%) Degree
10 3 (0.97%) SC Cleared
10 3 (0.97%) HNC
11 1 (0.32%) CTC Cleared
11 1 (0.32%) DV Cleared
11 1 (0.32%) MCDST
Quality Assurance & Compliance
1 41 (13.27%) SLA
2 12 (3.88%) Sarbanes-Oxley
2 12 (3.88%) Dodd-Frank
System Software
1 146 (47.25%) Active Directory
2 7 (2.27%) Terminal Server
3 4 (1.29%) VMware Infrastructure
4 3 (0.97%) XenApp
5 1 (0.32%) Terminal Services
Systems Management
1 12 (3.88%) SCCM
2 3 (0.97%) DameWare
3 2 (0.65%) Symantec Enterprise Vault
4 1 (0.32%) Ansible
4 1 (0.32%) Casper Suite
4 1 (0.32%) Puppet
4 1 (0.32%) CiscoWorks
4 1 (0.32%) Systems Management Server (SMS)
Vendors
1 117 (37.86%) Microsoft
2 76 (24.60%) Citrix
3 26 (8.41%) Cisco
4 19 (6.15%) Remedy
4 19 (6.15%) Google
5 13 (4.21%) VMware
6 12 (3.88%) ServiceNow
6 12 (3.88%) Apple
7 10 (3.24%) Altiris
8 7 (2.27%) AppSense
8 7 (2.27%) CheckPoint
8 7 (2.27%) Interwoven
9 6 (1.94%) HP
9 6 (1.94%) Blue Coat
10 5 (1.62%) Mitel
10 5 (1.62%) Juniper
11 4 (1.29%) Lotus
11 4 (1.29%) Bloomberg
11 4 (1.29%) LANDesk
11 4 (1.29%) Yardi
London
Hays Finance Technology
Rate: £120.00 - £150.00 per annum
Posted: 5 hours ago
London
TEKsystems
Rate: £13 - £14 per hour
Posted: 22 hours ago
City of London
Interquest - IQ ESM
Rate: £110 per day
Posted: 4 days ago
London
Marcus Donald People
Rate: £10 - £11 per hour
Posted: 5 days ago
Hounslow, Middlesex
Harrington Starr
Rate: £200 - £350 per day
Posted: 6 days ago
London
Forman Computer Staff
Rate: £20 per hour
Posted: 6 days ago
City of London
Venturi
Rate: £20 - £21 per hour
Posted: 14 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Rate: £120 - £160 per day
Posted: 20 days ago