The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 253 267 230
Rank change year-on-year
+14 -37
Contract jobs requiring a Service Desk Analyst 173 169 211
As % of all contract IT jobs located in London 0.73% 0.71% 0.84%
As % of the Job Titles category 0.79% 0.76% 0.91%
Number of daily rates quoted 84 89 108
Average daily rate
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£166 £170 £190
Average daily rate % change year-on-year
-2.64% -10.29%
90% offered a daily rate of more than £120 £120 £112
10% offered a daily rate of more than £225 £214 £213
UK excluding London average daily rate £120 £125 £110
% change year-on-year
-4.00% +13.63%
Number of hourly rates quoted 34 50 69
Average hourly rate £13.69 £14.04 £15.00
Average hourly rate % change year-on-year
-2.52% -6.40%
90% offered a hourly rate of more than £12.50 £11.50 £12.00
10% offered a hourly rate of more than £21.10 £20.19 £23.50
UK excluding London average hourly rate £14.00 £12.80 £13.14
% change year-on-year
+9.37% -2.55%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21943 22179 23245
As % of all contract IT jobs located in London 92.52% 92.65% 92.96%
Number of daily rates quoted 15426 15072 15942
Average daily rate £450 £425 £438
Average daily rate % change year-on-year
+5.88% -2.85%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 321 416 451
Average hourly rate £18.00 £17.50 £19.25
Average hourly rate % change year-on-year
+2.85% -9.09%
90% offered a hourly rate of more than £12.50 £11.50 £13.00
10% offered a hourly rate of more than £43.90 £45.00 £42.30
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 28 August 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 28 August 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -10 26 £180 -2.70% 5
Hounslow +6 2 - -
Teddington -1 2 - -
Twickenham - 2 £125 -
Bromley - 2 £225 -
Southall - 1 - -
Wembley - 1 £155 -
Greenwich - 1 - -
Hammersmith - 1 £110 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 28 August 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 200 (62.89%) Windows
2 161 (50.63%) Active Directory
3 158 (49.69%) MS Office
4 152 (47.80%) Windows 7
5 138 (43.40%) Microsoft
6 121 (38.05%) ITIL
7 89 (27.99%) Citrix
8 84 (26.42%) MS Excel
9 59 (18.55%) Law
10 52 (16.35%) Blackberry
11 50 (15.72%) Windows XP
12 48 (15.09%) Finance
13 45 (14.15%) Legal
14 39 (12.26%) Time Management
15 34 (10.69%) Windows Server 2008
16 29 (9.12%) MS Exchange
17 28 (8.81%) SLA
17 28 (8.81%) Windows Server 2003
18 27 (8.49%) Cisco
18 27 (8.49%) LAN
19 25 (7.86%) Document Management
20 23 (7.23%) WorkSite
21 22 (6.92%) VMware
21 22 (6.92%) WAN
22 21 (6.60%) TCP/IP
22 21 (6.60%) Windows 8
23 20 (6.29%) Network Security
23 20 (6.29%) Blue Coat
23 20 (6.29%) SSL
23 20 (6.29%) CheckPoint

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 28 August 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (9.12%) MS Exchange
2 23 (7.23%) WorkSite
3 20 (6.29%) SharePoint
4 18 (5.66%) Blackberry Enterprise Server
5 16 (5.03%) IBM Notes
6 9 (2.83%) Exchange Server 2007
7 8 (2.52%) Lync
7 8 (2.52%) Exchange Server 2010
8 4 (1.26%) SharePoint 2013
8 4 (1.26%) Exchange Server 2003
9 1 (0.31%) Apache
9 1 (0.31%) Tomcat
9 1 (0.31%) Exchange Server 2013
9 1 (0.31%) SharePoint 2010
Applications
1 158 (49.69%) MS Office
2 84 (26.42%) MS Excel
3 14 (4.40%) MS PowerPoint
4 6 (1.89%) MS Visio
5 1 (0.31%) Adobe Creative Suite
5 1 (0.31%) MS Project
Business Applications
1 3 (0.94%) Remedy ITSM
2 1 (0.31%) assyst
2 1 (0.31%) Dynamics CRM
2 1 (0.31%) SAP Business One
Cloud Services
1 9 (2.83%) Google Apps
2 8 (2.52%) Google Cloud Platform
3 7 (2.20%) Office 365
4 1 (0.31%) Amazon ELB
4 1 (0.31%) Amazon EC2
4 1 (0.31%) Amazon S3
4 1 (0.31%) Amazon AWS
Communications & Networking
1 27 (8.49%) LAN
2 22 (6.92%) WAN
3 21 (6.60%) TCP/IP
4 20 (6.29%) SSL
4 20 (6.29%) IPsec
4 20 (6.29%) Network Security
5 16 (5.03%) VPN
6 11 (3.46%) DHCP
7 9 (2.83%) DNS
8 8 (2.52%) Internet
9 6 (1.89%) Wireless
10 5 (1.57%) SAN
10 5 (1.57%) VoIP
11 3 (0.94%) Ethernet
11 3 (0.94%) Intranet
11 3 (0.94%) Extranet
12 2 (0.63%) Wi-Fi
12 2 (0.63%) Cisco IOS
13 1 (0.31%) Broadband
13 1 (0.31%) IP Telephony
Database & Business Intelligence
1 8 (2.52%) SQL Server
2 3 (0.94%) EDRMS
3 2 (0.63%) EDMS
3 2 (0.63%) SQL Server 2005
3 2 (0.63%) SQL Server 2008
4 1 (0.31%) Oracle Database
Development Applications
1 1 (0.31%) Visual Studio
1 1 (0.31%) Jenkins
General
1 59 (18.55%) Law
2 48 (15.09%) Finance
3 45 (14.15%) Legal
4 11 (3.46%) Banking
5 10 (3.14%) Retail
5 10 (3.14%) French Language
6 6 (1.89%) Telecoms
7 4 (1.26%) Local Government
8 2 (0.63%) German Language
8 2 (0.63%) Investment Banking
8 2 (0.63%) Publishing
9 1 (0.31%) Financial Institution
9 1 (0.31%) Manufacturing
9 1 (0.31%) Advertising
9 1 (0.31%) Japanese Language
9 1 (0.31%) Marketing
9 1 (0.31%) Billing
Libraries, Frameworks & Software Standards
1 2 (0.63%) .NET
1 2 (0.63%) LINQ
2 1 (0.31%) COM
2 1 (0.31%) Web Services
Miscellaneous
1 52 (16.35%) Blackberry
2 17 (5.35%) Analytical Skills
3 13 (4.09%) NHS
4 10 (3.14%) iPhone
5 6 (1.89%) Video Conferencing
6 5 (1.57%) Handset
7 4 (1.26%) EPoS
7 4 (1.26%) iPad
8 3 (0.94%) BYOD
8 3 (0.94%) Management Information System
9 2 (0.63%) Fat Client
9 2 (0.63%) GIS
9 2 (0.63%) Client/Server
9 2 (0.63%) Thin Client
9 2 (0.63%) E-Learning
9 2 (0.63%) VLE
9 2 (0.63%) LLPG
9 2 (0.63%) PDA
9 2 (0.63%) Statistics
9 2 (0.63%) Private Cloud
Operating Systems
1 200 (62.89%) Windows
2 152 (47.80%) Windows 7
3 50 (15.72%) Windows XP
4 34 (10.69%) Windows Server 2008
5 28 (8.81%) Windows Server 2003
6 21 (6.60%) Windows 8
7 12 (3.77%) Windows Server 2012
8 8 (2.52%) Mac OS
8 8 (2.52%) Android
9 5 (1.57%) Mac OS X
10 4 (1.26%) Windows Vista
10 4 (1.26%) Apple iOS
11 2 (0.63%) Windows 2000
12 1 (0.31%) Ubuntu
Processes & Methodologies
1 121 (38.05%) ITIL
2 39 (12.26%) Time Management
3 25 (7.86%) Document Management
4 16 (5.03%) Incident Management
5 7 (2.20%) CRM
5 7 (2.20%) Service Delivery
6 6 (1.89%) Service Management
7 5 (1.57%) ITSM
7 5 (1.57%) OpenUP
7 5 (1.57%) Change Control
7 5 (1.57%) Coaching
8 4 (1.26%) Mentoring
8 4 (1.26%) Service Desk Management
8 4 (1.26%) Stakeholder Engagement
8 4 (1.26%) Problem Management
8 4 (1.26%) Investment Management
9 3 (0.94%) Disaster Recovery
9 3 (0.94%) Mobile Device Management
9 3 (0.94%) Business Continuity
9 3 (0.94%) Asset Management
Programming Languages
1 4 (1.26%) SQL
2 3 (0.94%) VB
3 1 (0.31%) C
3 1 (0.31%) Java
Qualifications
1 16 (5.03%) Microsoft Certification
2 14 (4.40%) ITIL Certification
3 13 (4.09%) MOS
3 13 (4.09%) MCP
4 8 (2.52%) Degree
4 8 (2.52%) Security Cleared
5 7 (2.20%) MCSE
6 6 (1.89%) MCSA
7 4 (1.26%) MCTS
8 3 (0.94%) A+ Certification
9 2 (0.63%) HND
9 2 (0.63%) SC Cleared
9 2 (0.63%) CTC Cleared
9 2 (0.63%) ITIL Foundation Certificate
10 1 (0.31%) DV Cleared
10 1 (0.31%) MCDST
10 1 (0.31%) Network+ Certification
10 1 (0.31%) CCNA
10 1 (0.31%) Cisco Certification
Quality Assurance & Compliance
1 28 (8.81%) SLA
System Software
1 161 (50.63%) Active Directory
2 7 (2.20%) VMware Infrastructure
3 6 (1.89%) Terminal Server
4 2 (0.63%) XenDesktop
5 1 (0.31%) XenApp
Systems Management
1 17 (5.35%) SCCM
2 6 (1.89%) DameWare
3 2 (0.63%) Symantec Enterprise Vault
4 1 (0.31%) Ansible
4 1 (0.31%) Casper Suite
4 1 (0.31%) Puppet
4 1 (0.31%) CiscoWorks
4 1 (0.31%) Systems Management Server (SMS)
Vendors
1 138 (43.40%) Microsoft
2 89 (27.99%) Citrix
3 27 (8.49%) Cisco
4 22 (6.92%) VMware
5 20 (6.29%) Blue Coat
5 20 (6.29%) CheckPoint
5 20 (6.29%) Juniper
6 19 (5.97%) ServiceNow
7 18 (5.66%) Google
8 16 (5.03%) Lotus
9 15 (4.72%) Remedy
10 11 (3.46%) Apple
11 9 (2.83%) LANDesk
12 7 (2.20%) AppSense
13 6 (1.89%) Wyse
14 5 (1.57%) Interwoven
14 5 (1.57%) Oracle
15 4 (1.26%) OpenText
16 3 (0.94%) MobileIron
16 3 (0.94%) Hummingbird
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