The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 255 247 268
Rank change year-on-year
-8 +21
Contract jobs requiring a Service Desk Analyst 167 178 147
As % of all contract IT jobs located in London 0.71% 0.73% 0.56%
As % of the Job Titles category 0.77% 0.79% 0.60%
Number of daily rates quoted 76 85 48
Average daily rate
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of your Daily Rate
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£165 £190 £175
Average daily rate % change year-on-year
-13.15% +8.57%
90% offered a daily rate of more than £120 £116 £119
10% offered a daily rate of more than £200 £213 £228
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 60 62 54
Average hourly rate £15.00 £15.00 £16.03
Average hourly rate % change year-on-year
- -6.39%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £20.19 £23.50 £20.50
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21792 22443 24513
As % of all contract IT jobs located in London 92.74% 92.46% 92.87%
Number of daily rates quoted 14941 15287 15897
Average daily rate £425 £450 £425
Average daily rate % change year-on-year
-5.55% +5.88%
90% offered a daily rate of more than £263 £275 £270
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 398 464 660
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.50 £13.00
10% offered a hourly rate of more than £42.50 £42.50 £42.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 29 July 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 29 July 2014.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 34 £185 +13.84% 15
Kingston Upon Thames +1 4 - -
Worcester Park - - - -
Greenford - - - -
Harrow - - - -
Hammersmith - - - -
Wimbledon - - - -
Chiswick - - - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 July 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 253 (68.75%) Windows
2 196 (53.26%) Active Directory
3 189 (51.36%) ITIL
4 170 (46.20%) MS Office
5 160 (43.48%) Microsoft
6 143 (38.86%) Windows 7
7 121 (32.88%) Windows XP
8 103 (27.99%) Blackberry
9 100 (27.17%) MS Excel
10 86 (23.37%) Citrix
11 61 (16.58%) Finance
12 60 (16.30%) Law
13 59 (16.03%) Legal
14 45 (12.23%) ITIL Certification
15 41 (11.14%) MS Exchange
15 41 (11.14%) Banking
16 40 (10.87%) Blackberry Enterprise Server
17 39 (10.60%) MCP
18 37 (10.05%) Incident Management
19 35 (9.51%) Document Management
20 34 (9.24%) IBM Notes
20 34 (9.24%) Lotus
21 32 (8.70%) Service Management
22 27 (7.34%) MS PowerPoint
23 25 (6.79%) Android
23 25 (6.79%) Remedy
23 25 (6.79%) Handset
23 25 (6.79%) TCP/IP
24 22 (5.98%) Retail
25 21 (5.71%) SLA

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 July 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (11.14%) MS Exchange
2 40 (10.87%) Blackberry Enterprise Server
3 34 (9.24%) IBM Notes
4 17 (4.62%) Exchange Server 2010
5 7 (1.90%) WorkSite
6 3 (0.82%) Lync
7 2 (0.54%) Exchange Server 2003
8 1 (0.27%) Lotus Domino
8 1 (0.27%) SharePoint
8 1 (0.27%) GroupWise
Applications
1 170 (46.20%) MS Office
2 100 (27.17%) MS Excel
3 27 (7.34%) MS PowerPoint
4 1 (0.27%) Spreadsheet
4 1 (0.27%) MS Visio
Business Applications
1 2 (0.54%) Cerner Millennium
2 1 (0.27%) assyst
2 1 (0.27%) Remedy ITSM
Cloud Services
1 18 (4.89%) Office 365
2 2 (0.54%) Google Apps
3 1 (0.27%) SaaS
Communications & Networking
1 25 (6.79%) TCP/IP
2 15 (4.08%) VPN
3 11 (2.99%) DNS
3 11 (2.99%) WAN
3 11 (2.99%) LAN
4 10 (2.72%) Internet
5 9 (2.45%) VoIP
5 9 (2.45%) IP Telephony
6 4 (1.09%) Cisco IOS
6 4 (1.09%) Broadband
6 4 (1.09%) Wireless
7 3 (0.82%) MPLS
7 3 (0.82%) DHCP
8 2 (0.54%) 3G
8 2 (0.54%) Network Security
9 1 (0.27%) Firewall
9 1 (0.27%) Wi-Fi
9 1 (0.27%) FTP
9 1 (0.27%) HTTP
9 1 (0.27%) SSL
Database & Business Intelligence
1 3 (0.82%) MS Access
2 1 (0.27%) SQL Server
2 1 (0.27%) Crystal Reports
2 1 (0.27%) Oracle Reports
Development Applications
1 1 (0.27%) Dreamweaver
General
1 61 (16.58%) Finance
2 60 (16.30%) Law
3 59 (16.03%) Legal
4 41 (11.14%) Banking
5 22 (5.98%) Retail
6 17 (4.62%) Investment Banking
7 15 (4.08%) French Language
8 11 (2.99%) Advertising
9 8 (2.17%) Back Office
10 3 (0.82%) Telecoms
10 3 (0.82%) Front Office
11 2 (0.54%) German Language
11 2 (0.54%) Italian Language
11 2 (0.54%) Japanese Language
11 2 (0.54%) Russian Language
11 2 (0.54%) Spanish Language
12 1 (0.27%) Local Government
12 1 (0.27%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.54%) HTML
1 2 (0.54%) COM
2 1 (0.27%) CSS
Miscellaneous
1 103 (27.99%) Blackberry
2 25 (6.79%) Handset
3 17 (4.62%) Management Information System
3 17 (4.62%) NHS
4 15 (4.08%) iPhone
5 10 (2.72%) Client/Server
6 5 (1.36%) EPoS
7 4 (1.09%) Mobile Computing
8 3 (0.82%) Fat Client
8 3 (0.82%) Thin Client
9 2 (0.54%) Video Conferencing
9 2 (0.54%) iPad
10 1 (0.27%) Hedge funds
10 1 (0.27%) Digital Media
10 1 (0.27%) Smartcard
10 1 (0.27%) Chip and PIN
10 1 (0.27%) PDA
Operating Systems
1 253 (68.75%) Windows
2 143 (38.86%) Windows 7
3 121 (32.88%) Windows XP
4 25 (6.79%) Android
5 17 (4.62%) Windows Vista
6 16 (4.35%) Windows 8
7 15 (4.08%) Windows Server 2008
8 13 (3.53%) Windows Server 2003
9 12 (3.26%) Apple iOS
10 7 (1.90%) Windows Mobile
11 3 (0.82%) Linux
11 3 (0.82%) Windows Server 2012
12 2 (0.54%) UNIX
12 2 (0.54%) Windows 2000
12 2 (0.54%) Mac OS X
13 1 (0.27%) Windows NT
Processes & Methodologies
1 189 (51.36%) ITIL
2 37 (10.05%) Incident Management
3 35 (9.51%) Document Management
4 32 (8.70%) Service Management
5 15 (4.08%) ITIL V3
6 13 (3.53%) E-Commerce
7 11 (2.99%) Problem Management
8 10 (2.72%) Time Management
9 9 (2.45%) Disaster Recovery
10 8 (2.17%) Service Delivery
11 7 (1.90%) ITSM
11 7 (1.90%) BCP
11 7 (1.90%) Information Security
11 7 (1.90%) Software Deployment
12 6 (1.63%) Service Desk Management
12 6 (1.63%) ITIL V2
13 4 (1.09%) Change Management
14 3 (0.82%) Asset Management
15 2 (0.54%) Migration
15 2 (0.54%) Business Continuity
Programming Languages
1 3 (0.82%) SQL
2 2 (0.54%) PowerShell
Qualifications
1 45 (12.23%) ITIL Certification
2 39 (10.60%) MCP
3 14 (3.80%) A+ Certification
4 12 (3.26%) Microsoft Certification
5 9 (2.45%) Security Cleared
6 8 (2.17%) Degree
6 8 (2.17%) MOS
7 7 (1.90%) MCSE
8 4 (1.09%) SC Cleared
8 4 (1.09%) DV Cleared
8 4 (1.09%) ITIL Foundation Certificate
9 3 (0.82%) MCITP
10 2 (0.54%) MCDST
11 1 (0.27%) MCSA
11 1 (0.27%) CCA
11 1 (0.27%) Citrix Certification
11 1 (0.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 21 (5.71%) SLA
2 1 (0.27%) QA
System Software
1 196 (53.26%) Active Directory
2 14 (3.80%) VMware Infrastructure
3 4 (1.09%) XenApp
4 1 (0.27%) XenDesktop
4 1 (0.27%) vSphere
4 1 (0.27%) MetaFrame
4 1 (0.27%) Terminal Server
4 1 (0.27%) VMware ESX
4 1 (0.27%) VMware Server
Systems Management
1 8 (2.17%) Systems Management Server (SMS)
2 6 (1.63%) SCCM
3 3 (0.82%) ZENworks
3 3 (0.82%) DameWare
3 3 (0.82%) NetBackup
4 2 (0.54%) ARCserve
4 2 (0.54%) HP Data Protector
Vendors
1 160 (43.48%) Microsoft
2 86 (23.37%) Citrix
3 34 (9.24%) Lotus
4 25 (6.79%) Remedy
5 18 (4.89%) VMware
6 17 (4.62%) Apple
7 16 (4.35%) Cisco
8 15 (4.08%) ServiceNow
9 14 (3.80%) HP
10 7 (1.90%) McAfee
11 5 (1.36%) Sophos
11 5 (1.36%) Altiris
11 5 (1.36%) Dell
12 4 (1.09%) Reuters
12 4 (1.09%) Bloomberg
12 4 (1.09%) SAP
12 4 (1.09%) Google
12 4 (1.09%) Wyse
13 3 (0.82%) LANDesk
13 3 (0.82%) Oracle
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