The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 316 258 231
Rank change year-on-year
-58 -27
Contract jobs requiring a Service Desk Analyst 123 164 207
As % of all contract IT jobs located in London 0.53% 0.72% 0.88%
As % of the Job Titles category 0.56% 0.76% 0.93%
Number of daily rates quoted 56 80 113
Average daily rate £175 £165 £170
Average daily rate % change year-on-year
+6.06% -2.94%
90% offered a daily rate of more than £110 £105 £110
10% offered a daily rate of more than £263 £215 £209
UK excluding London average daily rate £130 £124 £115
% change year-on-year
+5.26% +7.39%
Number of hourly rates quoted 34 56 37
Average hourly rate £13.34 £15.00 £14.52
Average hourly rate % change year-on-year
-11.10% +3.30%
90% offered a hourly rate of more than £11.50 £10.50 £11.85
10% offered a hourly rate of more than £15.50 £22.75 £19.30
UK excluding London average hourly rate £13.50 £12.50 £13.58
% change year-on-year
+8.00% -7.96%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21803 21594 22168
As % of all contract IT jobs located in London 94.73% 94.80% 94.75%
Number of daily rates quoted 15765 14842 15472
Average daily rate £463 £450 £425
Average daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £263
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 252 393 399
Average hourly rate £17.50 £19.00 £17.50
Average hourly rate % change year-on-year
-7.89% +8.57%
90% offered a hourly rate of more than £12.00 £12.50 £12.00
10% offered a hourly rate of more than £40.00 £55.00 £38.62
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 1 May 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 17 £204 +18.11% 4
Westminster - 2 £185 -
Southall -3 1 - -
Bromley -16 1 £225 -
Croydon - 1 £175 - 2
Hounslow - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 1 May 2016, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 189 (72.14%) Windows
2 153 (58.40%) Active Directory
3 125 (47.71%) Windows 7
4 112 (42.75%) MS Office
5 100 (38.17%) ITIL
6 88 (33.59%) Microsoft
7 66 (25.19%) Citrix
8 63 (24.05%) MS Excel
9 54 (20.61%) Blackberry
10 45 (17.18%) Law
11 43 (16.41%) Finance
12 40 (15.27%) Windows XP
13 37 (14.12%) Windows Server
14 35 (13.36%) Windows 8
15 31 (11.83%) Legal
16 29 (11.07%) MS Exchange
16 29 (11.07%) Windows Server 2008
17 27 (10.31%) Windows Server 2003
18 24 (9.16%) SLA
18 24 (9.16%) Service Management
18 24 (9.16%) Office 365
18 24 (9.16%) iManage
19 22 (8.40%) ITIL Certification
20 19 (7.25%) Blackberry Enterprise Server
21 18 (6.87%) MCP
22 17 (6.49%) Document Management
22 17 (6.49%) Incident Management
23 16 (6.11%) Microsoft Certification
24 15 (5.73%) NHS
24 15 (5.73%) Problem Management

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 1 May 2016, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (11.07%) MS Exchange
2 19 (7.25%) Blackberry Enterprise Server
3 12 (4.58%) IBM Notes
4 8 (3.05%) Exchange Server 2010
4 8 (3.05%) SharePoint
5 6 (2.29%) Exchange Server 2003
6 5 (1.91%) Exchange Server 2007
7 4 (1.53%) Exchange Server 2013
8 3 (1.15%) SharePoint 2010
9 2 (0.76%) IIS
9 2 (0.76%) SharePoint 2013
Applications
1 112 (42.75%) MS Office
2 63 (24.05%) MS Excel
3 10 (3.82%) MS PowerPoint
4 1 (0.38%) Acrobat
4 1 (0.38%) AutoCAD
4 1 (0.38%) MS Visio
4 1 (0.38%) Photoshop
Business Applications
1 2 (0.76%) Remedy ITSM
Cloud Services
1 24 (9.16%) Office 365
2 1 (0.38%) Amazon AWS
2 1 (0.38%) Google Apps
2 1 (0.38%) IaaS
2 1 (0.38%) Microsoft Azure
2 1 (0.38%) OneDrive
2 1 (0.38%) SaaS
Communications & Networking
1 11 (4.20%) Internet
1 11 (4.20%) WAN
2 10 (3.82%) LAN
3 8 (3.05%) TCP/IP
4 6 (2.29%) Intranet
5 5 (1.91%) DNS
5 5 (1.91%) Remote Desktop
6 4 (1.53%) VoIP
7 3 (1.15%) VPN
7 3 (1.15%) Wireless
8 2 (0.76%) DHCP
8 2 (0.76%) Ethernet
8 2 (0.76%) Firewall
8 2 (0.76%) IP Telephony
8 2 (0.76%) Wi-Fi
9 1 (0.38%) ADSL
9 1 (0.38%) Cisco IPT
9 1 (0.38%) PBX
9 1 (0.38%) Skype
Database & Business Intelligence
1 3 (1.15%) SQL Server
2 1 (0.38%) Amazon RDS
2 1 (0.38%) SQL Server 2005
2 1 (0.38%) SQL Server 2008
Development Applications
1 3 (1.15%) JIRA
General
1 45 (17.18%) Law
2 43 (16.41%) Finance
3 31 (11.83%) Legal
4 9 (3.44%) Japanese Language
5 8 (3.05%) Banking
6 6 (2.29%) Local Government
6 6 (2.29%) Retail
7 5 (1.91%) Italian Language
7 5 (1.91%) Spanish Language
8 4 (1.53%) German Language
8 4 (1.53%) Telecoms
9 2 (0.76%) Financial Institution
9 2 (0.76%) International Banking
10 1 (0.38%) Billing
10 1 (0.38%) French Language
10 1 (0.38%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.38%) .NET
1 1 (0.38%) HTML
1 1 (0.38%) Middleware
Miscellaneous
1 54 (20.61%) Blackberry
2 15 (5.73%) NHS
3 13 (4.96%) iPad
3 13 (4.96%) iPhone
4 10 (3.82%) Analytical Skills
5 8 (3.05%) Video Conferencing
6 3 (1.15%) Client/Server
6 3 (1.15%) Fat Client
6 3 (1.15%) Thin Client
7 2 (0.76%) Reinsurance
8 1 (0.38%) CMDB
8 1 (0.38%) Computer Science
8 1 (0.38%) Data Protection Act
8 1 (0.38%) EPoS
8 1 (0.38%) Hedge funds
8 1 (0.38%) Management Information System
8 1 (0.38%) PKI
8 1 (0.38%) Private Cloud
Operating Systems
1 189 (72.14%) Windows
2 125 (47.71%) Windows 7
3 40 (15.27%) Windows XP
4 37 (14.12%) Windows Server
5 35 (13.36%) Windows 8
6 29 (11.07%) Windows Server 2008
7 27 (10.31%) Windows Server 2003
8 14 (5.34%) Android
9 11 (4.20%) Windows Server 2012
10 7 (2.67%) Windows 10
11 6 (2.29%) Mac OS X
12 5 (1.91%) Unix
13 4 (1.53%) Apple iOS
13 4 (1.53%) Windows 2000
14 3 (1.15%) Linux
15 1 (0.38%) Red Hat Enterprise Linux
15 1 (0.38%) Windows Vista
Processes & Methodologies
1 100 (38.17%) ITIL
2 24 (9.16%) Service Management
3 17 (6.49%) Document Management
3 17 (6.49%) Incident Management
4 15 (5.73%) Problem Management
5 12 (4.58%) Change Management
6 11 (4.20%) Time Management
7 8 (3.05%) CRM
7 8 (3.05%) ITIL V3
7 8 (3.05%) Service Delivery
8 4 (1.53%) Change Control
8 4 (1.53%) ITSM
8 4 (1.53%) Project Management
8 4 (1.53%) Root Cause Analysis
9 3 (1.15%) Business Analysis
9 3 (1.15%) Configuration Management
9 3 (1.15%) Network Management
9 3 (1.15%) Patch Management
9 3 (1.15%) Practice Management
10 2 (0.76%) Ticket Management
Programming Languages
1 5 (1.91%) C
2 3 (1.15%) PowerShell
3 1 (0.38%) JavaScript
3 1 (0.38%) SQL
3 1 (0.38%) VBA
Qualifications
1 22 (8.40%) ITIL Certification
2 18 (6.87%) MCP
3 16 (6.11%) Microsoft Certification
4 11 (4.20%) Degree
5 9 (3.44%) ITIL Foundation Certificate
6 5 (1.91%) MCSA
6 5 (1.91%) MCSE
6 5 (1.91%) Security Cleared
7 4 (1.53%) MCDST
8 2 (0.76%) A+ Certification
8 2 (0.76%) MOS
9 1 (0.38%) CCNA
9 1 (0.38%) Cisco Certification
9 1 (0.38%) CTC Cleared
9 1 (0.38%) SC Cleared
Quality Assurance & Compliance
1 24 (9.16%) SLA
2 1 (0.38%) ISO 9001
2 1 (0.38%) QA
System Software
1 153 (58.40%) Active Directory
2 9 (3.44%) VMware Infrastructure
3 4 (1.53%) Terminal Server
4 2 (0.76%) vSphere
4 2 (0.76%) XenApp
5 1 (0.38%) Hyper-V
5 1 (0.38%) Xen
Systems Management
1 11 (4.20%) SCCM
2 1 (0.38%) Backup Exec
2 1 (0.38%) DameWare
2 1 (0.38%) Foglight
2 1 (0.38%) Nagios
2 1 (0.38%) SCSM
Vendors
1 88 (33.59%) Microsoft
2 66 (25.19%) Citrix
3 24 (9.16%) iManage
4 14 (5.34%) VMware
5 13 (4.96%) Apple
6 12 (4.58%) Lotus
7 11 (4.20%) Cisco
8 8 (3.05%) LANDesk
9 7 (2.67%) Google
10 6 (2.29%) HP
10 6 (2.29%) Remedy
11 4 (1.53%) Dell
11 4 (1.53%) Hummingbird
11 4 (1.53%) ServiceNow
12 3 (1.15%) BMC
12 3 (1.15%) Canon
12 3 (1.15%) Xerox
13 2 (0.76%) Adobe
14 1 (0.38%) IBM
14 1 (0.38%) Sun
London
Connectus
Rate: £10.86 - £15.48 per hour
Posted: 2 days ago
London
Venturi
Rate: £18.00 - £24.00 per annum
Posted: 2 days ago
North London
Lawrence Harvey Enterprise
Rate: £10 - £15 per hour
Posted: 4 days ago
London
Lawrence Harvey
Rate: £10 - £13 per hour
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago
London
Information Technology Services
Rate: £150 - 200 per day
Posted: 5 days ago
Croydon, Surrey
LV
Rate: Competitive
Posted: 12 days ago