The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 259 215 273
Rank change year-on-year
-44 +58
Contract jobs requiring a Service Desk Analyst 146 191 123
As % of all contract IT jobs located in London 0.66% 0.84% 0.56%
As % of the Job Titles category 0.71% 0.91% 0.60%
Number of daily rates quoted 67 90 57
Average daily rate
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of your Daily Rate
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£160 £155 £175
Average daily rate % change year-on-year
+3.22% -11.42%
90% offered a daily rate of more than £105 £107 £118
10% offered a daily rate of more than £213 £204 £205
UK excluding London average daily rate £120 £120 £110
% change year-on-year
+0.20% +9.09%
Number of hourly rates quoted 56 52 34
Average hourly rate £14.43 £15.00 £16.25
Average hourly rate % change year-on-year
-3.81% -7.69%
90% offered a hourly rate of more than £10.00 £12.10 £13.67
10% offered a hourly rate of more than £20.50 £19.00 £22.70
UK excluding London average hourly rate £12.50 £14.00 £12.50
% change year-on-year
-10.71% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20445 21023 20332
As % of all contract IT jobs located in London 92.24% 92.91% 92.47%
Number of daily rates quoted 14135 14816 13711
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £271 £275
10% offered a daily rate of more than £615 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 380 371 455
Average hourly rate £18.71 £17.50 £20.00
Average hourly rate % change year-on-year
+6.91% -12.50%
90% offered a hourly rate of more than £12.50 £11.85 £12.50
10% offered a hourly rate of more than £50.00 £35.00 £47.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 22 May 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 22 May 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -13 32 £165 -8.33% 10
Romford - 4 - -
Uxbridge -2 3 - -
Ilford - 3 - -
Teddington - 2 - -
Southall - 1 - -
Wembley - 1 £140 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 197 (64.38%) Windows
2 143 (46.73%) Active Directory
3 137 (44.77%) MS Office
4 134 (43.79%) Windows 7
5 129 (42.16%) ITIL
6 120 (39.22%) Microsoft
7 74 (24.18%) MS Excel
8 68 (22.22%) Citrix
9 51 (16.67%) Windows XP
9 51 (16.67%) Blackberry
10 40 (13.07%) Finance
11 36 (11.76%) VPN
11 36 (11.76%) SLA
12 34 (11.11%) LAN
13 33 (10.78%) MS Exchange
14 30 (9.80%) Cisco
15 25 (8.17%) Law
16 23 (7.52%) Legal
17 22 (7.19%) Blackberry Enterprise Server
17 22 (7.19%) Remedy
18 21 (6.86%) MCP
18 21 (6.86%) Incident Management
18 21 (6.86%) Time Management
19 20 (6.54%) WAN
20 19 (6.21%) TCP/IP
20 19 (6.21%) Google
20 19 (6.21%) Lync
21 18 (5.88%) ServiceNow
21 18 (5.88%) Microsoft Certification
22 17 (5.56%) NHS

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (10.78%) MS Exchange
2 22 (7.19%) Blackberry Enterprise Server
3 19 (6.21%) Lync
4 14 (4.58%) Exchange Server 2010
5 12 (3.92%) WorkSite
5 12 (3.92%) SharePoint
6 6 (1.96%) Exchange Server 2007
7 4 (1.31%) Exchange Server 2013
8 3 (0.98%) IBM Notes
9 2 (0.65%) SharePoint 2010
9 2 (0.65%) SharePoint 2013
10 1 (0.33%) Apache
10 1 (0.33%) Tomcat
10 1 (0.33%) Exchange Server 2003
Applications
1 137 (44.77%) MS Office
2 74 (24.18%) MS Excel
3 3 (0.98%) MS Visio
4 2 (0.65%) MS PowerPoint
5 1 (0.33%) AutoCAD
5 1 (0.33%) Spreadsheet
5 1 (0.33%) Adobe Creative Suite
Business Applications
1 5 (1.63%) assyst
2 2 (0.65%) Remedy ITSM
Cloud Services
1 9 (2.94%) Google Apps
1 9 (2.94%) Office 365
2 8 (2.61%) Google Cloud Platform
3 1 (0.33%) Amazon ELB
3 1 (0.33%) Amazon EC2
3 1 (0.33%) Amazon S3
3 1 (0.33%) Amazon AWS
Communications & Networking
1 36 (11.76%) VPN
2 34 (11.11%) LAN
3 20 (6.54%) WAN
4 19 (6.21%) TCP/IP
5 16 (5.23%) Wireless
6 15 (4.90%) Internet
7 10 (3.27%) IP Telephony
8 9 (2.94%) IPsec
8 9 (2.94%) SSL
8 9 (2.94%) Network Security
8 9 (2.94%) Cisco IPT
9 8 (2.61%) DNS
10 7 (2.29%) Firewall
10 7 (2.29%) DHCP
11 5 (1.63%) SAN
12 4 (1.31%) VoIP
13 3 (0.98%) Wi-Fi
13 3 (0.98%) Intranet
14 2 (0.65%) Cisco IOS
15 1 (0.33%) HTTP
Database & Business Intelligence
1 4 (1.31%) SQL Server
2 2 (0.65%) EDMS
3 1 (0.33%) Oracle Database
Development Applications
1 1 (0.33%) Visual Studio
1 1 (0.33%) Jenkins
General
1 40 (13.07%) Finance
2 25 (8.17%) Law
3 23 (7.52%) Legal
4 17 (5.56%) Retail
5 16 (5.23%) Banking
6 6 (1.96%) Investment Banking
7 5 (1.63%) Financial Institution
7 5 (1.63%) Telecoms
8 3 (0.98%) Publishing
8 3 (0.98%) Electronics
8 3 (0.98%) French Language
9 2 (0.65%) German Language
10 1 (0.33%) Advertising
10 1 (0.33%) General Ledger
10 1 (0.33%) Billing
10 1 (0.33%) Marketing
10 1 (0.33%) Russian Language
Libraries, Frameworks & Software Standards
1 1 (0.33%) .NET
1 1 (0.33%) COM
1 1 (0.33%) Web Services
Miscellaneous
1 51 (16.67%) Blackberry
2 17 (5.56%) NHS
3 15 (4.90%) Analytical Skills
4 12 (3.92%) Video Conferencing
5 11 (3.59%) iPhone
6 6 (1.96%) Handset
7 5 (1.63%) Hedge funds
8 4 (1.31%) iPad
8 4 (1.31%) VLE
9 3 (0.98%) Management Information System
9 3 (0.98%) EPoS
9 3 (0.98%) Thin Client
9 3 (0.98%) Fat Client
9 3 (0.98%) User Experience
10 2 (0.65%) LLPG
10 2 (0.65%) Smartphone
10 2 (0.65%) PDA
10 2 (0.65%) Client/Server
10 2 (0.65%) GIS
10 2 (0.65%) E-Learning
Operating Systems
1 197 (64.38%) Windows
2 134 (43.79%) Windows 7
3 51 (16.67%) Windows XP
4 14 (4.58%) Windows 8
5 13 (4.25%) Windows Server 2008
6 10 (3.27%) Android
7 9 (2.94%) Mac OS
8 8 (2.61%) Mac OS X
9 7 (2.29%) Windows Server 2003
10 6 (1.96%) Apple iOS
11 4 (1.31%) Windows Server 2012
12 1 (0.33%) Ubuntu
12 1 (0.33%) Windows Vista
Processes & Methodologies
1 129 (42.16%) ITIL
2 21 (6.86%) Incident Management
2 21 (6.86%) Time Management
3 10 (3.27%) Document Management
4 8 (2.61%) Service Management
5 5 (1.63%) ITSM
5 5 (1.63%) Software Deployment
6 4 (1.31%) Problem Management
6 4 (1.31%) CRM
6 4 (1.31%) Service Delivery
6 4 (1.31%) Change Management
6 4 (1.31%) Stakeholder Management
6 4 (1.31%) Asset Management
7 3 (0.98%) Configuration Management
7 3 (0.98%) Project Management
7 3 (0.98%) Stakeholder Engagement
7 3 (0.98%) OpenUP
8 2 (0.65%) Mobile Device Management
8 2 (0.65%) Root Cause Analysis
8 2 (0.65%) Business Intelligence
Programming Languages
1 2 (0.65%) Java
2 1 (0.33%) SQL
2 1 (0.33%) C
Qualifications
1 21 (6.86%) MCP
2 18 (5.88%) Microsoft Certification
3 15 (4.90%) MOS
3 15 (4.90%) A+ Certification
4 14 (4.58%) MCSE
5 9 (2.94%) Security Cleared
6 8 (2.61%) ITIL Certification
7 7 (2.29%) MCSA
7 7 (2.29%) MCTS
8 6 (1.96%) CCNA
8 6 (1.96%) Cisco Certification
9 4 (1.31%) Degree
9 4 (1.31%) SC Cleared
10 3 (0.98%) HNC
10 3 (0.98%) ITIL Foundation Certificate
11 2 (0.65%) CTC Cleared
12 1 (0.33%) DV Cleared
Quality Assurance & Compliance
1 36 (11.76%) SLA
2 12 (3.92%) Dodd-Frank
2 12 (3.92%) Sarbanes-Oxley
System Software
1 143 (46.73%) Active Directory
2 8 (2.61%) Terminal Server
3 4 (1.31%) VMware Infrastructure
4 2 (0.65%) XenApp
Systems Management
1 12 (3.92%) SCCM
2 3 (0.98%) DameWare
3 2 (0.65%) Symantec Enterprise Vault
4 1 (0.33%) CiscoWorks
4 1 (0.33%) Systems Management Server (SMS)
4 1 (0.33%) Puppet
4 1 (0.33%) Casper Suite
4 1 (0.33%) Ansible
Vendors
1 120 (39.22%) Microsoft
2 68 (22.22%) Citrix
3 30 (9.80%) Cisco
4 22 (7.19%) Remedy
5 19 (6.21%) Google
6 18 (5.88%) ServiceNow
7 15 (4.90%) VMware
8 13 (4.25%) Apple
9 9 (2.94%) CheckPoint
9 9 (2.94%) Juniper
9 9 (2.94%) Blue Coat
10 8 (2.61%) Interwoven
10 8 (2.61%) AppSense
11 6 (1.96%) HP
11 6 (1.96%) Altiris
12 5 (1.63%) Wyse
13 4 (1.31%) LANDesk
13 4 (1.31%) Yardi
13 4 (1.31%) Mitel
14 3 (0.98%) Symantec
Central London / West End
Square One Resources
Rate: Up to £120 per day
Posted: 4 days ago
London
Clarity Resourcing Ltd
Rate: £175 - £225 per day
Posted: 4 days ago
London
Experis Ltd
Rate: £16 - £18 per hour
Posted: 4 days ago
City of London
Interquest - IQ Tech
Rate: £110 per day
Posted: 5 days ago
London
Information Technology Services
Rate: £160 - 180 per day
Posted: 5 days ago
London
Experis Ltd
Rate: £100 - £128 per day
Posted: 5 days ago
London
Venturi
Rate: £12 - £16 per hour
Posted: 16 days ago
London
Hays IT - Uk Posting account
Rate: £27.00 - £32.00 per hour
Posted: 24 days ago