The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 253 263 251
Rank change year-on-year
+10 -12
Contract jobs requiring a Service Desk Analyst 177 167 176
As % of all contract IT jobs located in London 0.75% 0.71% 0.73%
As % of the Job Titles category 0.82% 0.76% 0.78%
Number of daily rates quoted 84 76 84
Average daily rate
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£163 £165 £190
Average daily rate % change year-on-year
-1.51% -13.15%
90% offered a daily rate of more than £120 £120 £115
10% offered a daily rate of more than £225 £200 £213
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 42 60 62
Average hourly rate £13.50 £15.00 £15.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £10.60 £11.50 £13.00
10% offered a hourly rate of more than £20.00 £20.19 £23.50
UK excluding London average hourly rate £13.10 £14.00 £13.00
% change year-on-year
-6.42% +7.69%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21633 21832 22445
As % of all contract IT jobs located in London 92.16% 92.83% 92.58%
Number of daily rates quoted 15157 14952 15264
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £620 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 357 404 470
Average hourly rate £18.00 £17.50 £20.00
Average hourly rate % change year-on-year
+2.85% -12.50%
90% offered a hourly rate of more than £12.00 £11.50 £13.50
10% offered a hourly rate of more than £50.00 £41.75 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 31 July 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 31 July 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -9 34 £180 -2.70% 4
Teddington -1 3 - -
Ilford -3 3 - -
Bromley - 2 £225 -
Hounslow - 2 - -
Romford - 2 - -
Twickenham - 2 £125 -
Southall - 1 - -
Wembley - 1 £155 -
Greenwich - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 213 (62.65%) Windows
2 159 (46.76%) Active Directory
3 157 (46.18%) MS Office
4 156 (45.88%) Windows 7
5 140 (41.18%) Microsoft
6 132 (38.82%) ITIL
7 90 (26.47%) Citrix
8 85 (25.00%) MS Excel
9 53 (15.59%) Blackberry
9 53 (15.59%) Windows XP
10 50 (14.71%) Finance
11 47 (13.82%) Law
12 38 (11.18%) MS Exchange
13 37 (10.88%) Legal
14 34 (10.00%) Cisco
15 33 (9.71%) Time Management
16 32 (9.41%) Windows Server 2008
17 31 (9.12%) LAN
18 30 (8.82%) SLA
19 28 (8.24%) VPN
20 25 (7.35%) Windows Server 2003
21 24 (7.06%) VMware
21 24 (7.06%) WAN
22 23 (6.76%) SharePoint
23 22 (6.47%) TCP/IP
23 22 (6.47%) Blackberry Enterprise Server
23 22 (6.47%) Document Management
24 21 (6.18%) Google
24 21 (6.18%) Microsoft Certification
25 20 (5.88%) Remedy

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (11.18%) MS Exchange
2 23 (6.76%) SharePoint
3 22 (6.47%) Blackberry Enterprise Server
4 19 (5.59%) WorkSite
5 16 (4.71%) Lync
6 13 (3.82%) Exchange Server 2010
6 13 (3.82%) IBM Notes
7 9 (2.65%) Exchange Server 2007
8 6 (1.76%) SharePoint 2013
9 4 (1.18%) Exchange Server 2013
9 4 (1.18%) Exchange Server 2003
10 3 (0.88%) SharePoint 2010
11 1 (0.29%) Apache
11 1 (0.29%) Tomcat
Applications
1 157 (46.18%) MS Office
2 85 (25.00%) MS Excel
3 11 (3.24%) MS PowerPoint
4 5 (1.47%) MS Visio
5 1 (0.29%) Adobe Creative Suite
Business Applications
1 4 (1.18%) Remedy ITSM
2 2 (0.59%) assyst
3 1 (0.29%) Dynamics CRM
3 1 (0.29%) SAP Business One
Cloud Services
1 11 (3.24%) Office 365
2 10 (2.94%) Google Apps
3 8 (2.35%) Google Cloud Platform
4 1 (0.29%) Amazon ELB
4 1 (0.29%) Amazon EC2
4 1 (0.29%) Amazon S3
4 1 (0.29%) Amazon AWS
Communications & Networking
1 31 (9.12%) LAN
2 28 (8.24%) VPN
3 24 (7.06%) WAN
4 22 (6.47%) TCP/IP
5 18 (5.29%) SSL
5 18 (5.29%) IPsec
5 18 (5.29%) Network Security
6 13 (3.82%) DNS
7 12 (3.53%) DHCP
8 11 (3.24%) Internet
8 11 (3.24%) Wireless
9 8 (2.35%) SAN
10 6 (1.76%) Firewall
11 5 (1.47%) Intranet
11 5 (1.47%) IP Telephony
12 4 (1.18%) Cisco IPT
12 4 (1.18%) VoIP
13 3 (0.88%) Ethernet
13 3 (0.88%) Extranet
14 2 (0.59%) Wi-Fi
Database & Business Intelligence
1 11 (3.24%) SQL Server
2 3 (0.88%) EDRMS
3 2 (0.59%) EDMS
3 2 (0.59%) SQL Server 2005
3 2 (0.59%) SQL Server 2008
4 1 (0.29%) Oracle Database
Development Applications
1 1 (0.29%) Visual Studio
1 1 (0.29%) Jenkins
General
1 50 (14.71%) Finance
2 47 (13.82%) Law
3 37 (10.88%) Legal
4 16 (4.71%) Retail
5 13 (3.82%) Banking
6 7 (2.06%) Telecoms
7 6 (1.76%) French Language
8 3 (0.88%) Investment Banking
8 3 (0.88%) Electronics
9 2 (0.59%) Financial Institution
9 2 (0.59%) Publishing
9 2 (0.59%) Local Government
9 2 (0.59%) German Language
10 1 (0.29%) Japanese Language
10 1 (0.29%) Marketing
10 1 (0.29%) Billing
10 1 (0.29%) Manufacturing
10 1 (0.29%) Advertising
Libraries, Frameworks & Software Standards
1 2 (0.59%) .NET
1 2 (0.59%) LINQ
2 1 (0.29%) COM
2 1 (0.29%) Web Services
Miscellaneous
1 53 (15.59%) Blackberry
2 17 (5.00%) Analytical Skills
3 15 (4.41%) NHS
4 10 (2.94%) Video Conferencing
4 10 (2.94%) iPhone
5 5 (1.47%) Handset
6 4 (1.18%) iPad
6 4 (1.18%) EPoS
7 2 (0.59%) Client/Server
7 2 (0.59%) Thin Client
7 2 (0.59%) Hedge funds
7 2 (0.59%) E-Learning
7 2 (0.59%) VLE
7 2 (0.59%) LLPG
7 2 (0.59%) PDA
7 2 (0.59%) Statistics
7 2 (0.59%) Private Cloud
7 2 (0.59%) GIS
7 2 (0.59%) Management Information System
7 2 (0.59%) Fat Client
Operating Systems
1 213 (62.65%) Windows
2 156 (45.88%) Windows 7
3 53 (15.59%) Windows XP
4 32 (9.41%) Windows Server 2008
5 25 (7.35%) Windows Server 2003
6 20 (5.88%) Windows 8
7 11 (3.24%) Windows Server 2012
8 8 (2.35%) Mac OS
8 8 (2.35%) Android
9 6 (1.76%) Mac OS X
10 4 (1.18%) Windows Vista
10 4 (1.18%) Apple iOS
11 1 (0.29%) Ubuntu
11 1 (0.29%) Windows 2000
Processes & Methodologies
1 132 (38.82%) ITIL
2 33 (9.71%) Time Management
3 22 (6.47%) Document Management
4 18 (5.29%) Incident Management
5 9 (2.65%) Service Delivery
6 7 (2.06%) CRM
6 7 (2.06%) Service Management
6 7 (2.06%) Problem Management
7 6 (1.76%) ITSM
8 5 (1.47%) Asset Management
8 5 (1.47%) OpenUP
8 5 (1.47%) Coaching
9 4 (1.18%) Mentoring
9 4 (1.18%) Change Control
9 4 (1.18%) Service Desk Management
9 4 (1.18%) Stakeholder Engagement
10 3 (0.88%) Investment Management
10 3 (0.88%) Mobile Device Management
10 3 (0.88%) E-Commerce
10 3 (0.88%) Configuration Management
Programming Languages
1 4 (1.18%) SQL
2 3 (0.88%) VB
3 1 (0.29%) C
3 1 (0.29%) Java
Qualifications
1 21 (6.18%) Microsoft Certification
2 18 (5.29%) MCP
3 17 (5.00%) MOS
4 13 (3.82%) ITIL Certification
5 12 (3.53%) MCSE
6 10 (2.94%) A+ Certification
7 9 (2.65%) Security Cleared
8 8 (2.35%) MCSA
9 7 (2.06%) MCTS
10 6 (1.76%) Degree
11 5 (1.47%) CCNA
11 5 (1.47%) Cisco Certification
12 3 (0.88%) HNC
13 2 (0.59%) HND
13 2 (0.59%) SC Cleared
13 2 (0.59%) CTC Cleared
13 2 (0.59%) ITIL Foundation Certificate
14 1 (0.29%) DV Cleared
14 1 (0.29%) Network+ Certification
14 1 (0.29%) MCDST
Quality Assurance & Compliance
1 30 (8.82%) SLA
2 4 (1.18%) Sarbanes-Oxley
2 4 (1.18%) Dodd-Frank
System Software
1 159 (46.76%) Active Directory
2 9 (2.65%) VMware Infrastructure
3 8 (2.35%) Terminal Server
4 2 (0.59%) XenApp
4 2 (0.59%) XenDesktop
Systems Management
1 17 (5.00%) SCCM
2 5 (1.47%) DameWare
3 2 (0.59%) Symantec Enterprise Vault
4 1 (0.29%) Ansible
4 1 (0.29%) Casper Suite
4 1 (0.29%) Puppet
4 1 (0.29%) CiscoWorks
4 1 (0.29%) Systems Management Server (SMS)
Vendors
1 140 (41.18%) Microsoft
2 90 (26.47%) Citrix
3 34 (10.00%) Cisco
4 24 (7.06%) VMware
5 21 (6.18%) Google
6 20 (5.88%) Remedy
7 19 (5.59%) ServiceNow
8 18 (5.29%) Blue Coat
8 18 (5.29%) CheckPoint
8 18 (5.29%) Juniper
9 14 (4.12%) Apple
10 13 (3.82%) Lotus
11 9 (2.65%) LANDesk
11 9 (2.65%) AppSense
12 6 (1.76%) Wyse
12 6 (1.76%) Interwoven
13 5 (1.47%) HP
13 5 (1.47%) Oracle
14 4 (1.18%) OpenText
15 3 (0.88%) Mitel