The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 297 297 236
Rank change year-on-year
0 -61
Contract jobs requiring a Service Desk Analyst 126 140 203
As % of all contract IT jobs located in London 0.58% 0.60% 0.87%
As % of the Job Titles category 0.61% 0.63% 0.92%
Number of daily rates quoted 64 61 107
Median daily rate £135 £160 £155
Median daily rate % change year-on-year
-15.62% +3.22%
90% offered a daily rate of more than £110 £108 £110
10% offered a daily rate of more than £211 £214 £200
UK excluding London median daily rate £125 £125 £123
% change year-on-year
- +2.04%
Number of hourly rates quoted 28 42 57
Median hourly rate £14.95 £14.43 £15.00
Median hourly rate % change year-on-year
+3.62% -3.81%
90% offered a hourly rate of more than £11.50 £10.50 £12.30
10% offered a hourly rate of more than £20.00 £20.00 £20.00
UK excluding London median hourly rate £14.00 £13.00 £14.00
% change year-on-year
+7.69% -7.14%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20543 22146 22132
As % of all contract IT jobs located in London 95.17% 94.57% 95.11%
Number of daily rates quoted 14871 15475 15388
Median daily rate £463 £440 £425
Median daily rate % change year-on-year
+5.11% +3.52%
90% offered a daily rate of more than £295 £275 £263
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £396 £365 £350
% change year-on-year
+8.49% +4.28%
Number of hourly rates quoted 221 369 394
Median hourly rate £17.50 £19.72 £17.50
Median hourly rate % change year-on-year
-11.23% +12.65%
90% offered a hourly rate of more than £12.00 £11.04 £11.00
10% offered a hourly rate of more than £43.00 £52.17 £37.50
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 June 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 June 2016.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +43 14 £135 -25.00% 5
Twickenham 0 2 - -
Southall -1 2 - -
Croydon - 1 - -
Dagenham - 1 - -
Feltham - 1 - -
Kingston Upon Thames - 1 - -
Westminster - 1 £220 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 30 June 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 184 (72.44%) Windows
2 161 (63.39%) Active Directory
3 120 (47.24%) Windows 7
4 104 (40.94%) MS Office
5 96 (37.80%) Microsoft
6 78 (30.71%) ITIL
7 71 (27.95%) MS Excel
8 66 (25.98%) Citrix
9 58 (22.83%) Blackberry
10 44 (17.32%) Law
11 39 (15.35%) Finance
11 39 (15.35%) Windows XP
12 37 (14.57%) Windows Server
13 32 (12.60%) MS Exchange
14 29 (11.42%) Service Management
14 29 (11.42%) Windows Server 2008
14 29 (11.42%) Incident Management
14 29 (11.42%) Windows 8
15 25 (9.84%) Legal
15 25 (9.84%) Windows Server 2003
15 25 (9.84%) SLA
16 24 (9.45%) Office 365
17 23 (9.06%) iManage
18 21 (8.27%) TCP/IP
18 21 (8.27%) Mac OS X
19 20 (7.87%) DNS
19 20 (7.87%) Problem Management
20 18 (7.09%) Blackberry Enterprise Server
20 18 (7.09%) MCP
20 18 (7.09%) VMware

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.60%) MS Exchange
2 18 (7.09%) Blackberry Enterprise Server
3 11 (4.33%) IBM Notes
4 10 (3.94%) Exchange Server 2010
4 10 (3.94%) SharePoint
5 7 (2.76%) Exchange Server 2003
6 5 (1.97%) Exchange Server 2007
7 3 (1.18%) IIS
7 3 (1.18%) SharePoint 2010
7 3 (1.18%) SharePoint 2013
7 3 (1.18%) Skype for Business
8 2 (0.79%) Exchange Server 2013
9 1 (0.39%) K2 blackpearl
Applications
1 104 (40.94%) MS Office
2 71 (27.95%) MS Excel
3 11 (4.33%) MS PowerPoint
4 1 (0.39%) AutoCAD
4 1 (0.39%) MS Visio
4 1 (0.39%) Photoshop
Cloud Services
1 24 (9.45%) Office 365
2 3 (1.18%) Google Apps
3 2 (0.79%) Amazon AWS
3 2 (0.79%) IaaS
3 2 (0.79%) Microsoft Azure
4 1 (0.39%) Cloud Computing
4 1 (0.39%) OneDrive
Communications & Networking
1 21 (8.27%) TCP/IP
2 20 (7.87%) DNS
3 17 (6.69%) VPN
4 16 (6.30%) DHCP
4 16 (6.30%) Remote Desktop
5 10 (3.94%) LAN
5 10 (3.94%) WAN
6 9 (3.54%) Internet
7 5 (1.97%) Intranet
7 5 (1.97%) Wi-Fi
7 5 (1.97%) Wireless
8 3 (1.18%) Skype
9 2 (0.79%) ADSL
9 2 (0.79%) Broadband
9 2 (0.79%) Ethernet
9 2 (0.79%) Firewall
9 2 (0.79%) VoIP
10 1 (0.39%) DSL
10 1 (0.39%) Network Security
10 1 (0.39%) WebEx
Database & Business Intelligence
1 2 (0.79%) Amazon RDS
1 2 (0.79%) SQL Server
1 2 (0.79%) SQL Server 2008
2 1 (0.39%) SQL Server 2005
Development Applications
1 4 (1.57%) JIRA
General
1 44 (17.32%) Law
2 39 (15.35%) Finance
3 25 (9.84%) Legal
4 15 (5.91%) Japanese Language
5 7 (2.76%) Italian Language
6 6 (2.36%) Banking
6 6 (2.36%) Retail
7 5 (1.97%) Local Government
7 5 (1.97%) Spanish Language
8 4 (1.57%) German Language
9 2 (0.79%) Billing
9 2 (0.79%) Financial Institution
9 2 (0.79%) French Language
9 2 (0.79%) International Banking
10 1 (0.39%) Advertising
10 1 (0.39%) Investment Banking
10 1 (0.39%) Marketing
10 1 (0.39%) Publishing
10 1 (0.39%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (0.79%) Middleware
2 1 (0.39%) HTML
2 1 (0.39%) X-Windows
Miscellaneous
1 58 (22.83%) Blackberry
2 13 (5.12%) Analytical Skills
2 13 (5.12%) iPad
3 12 (4.72%) NHS
4 11 (4.33%) iPhone
5 8 (3.15%) Management Information System
6 5 (1.97%) Fat Client
6 5 (1.97%) Thin Client
6 5 (1.97%) Video Conferencing
7 4 (1.57%) Client/Server
8 3 (1.18%) Smartphone
9 2 (0.79%) PKI
9 2 (0.79%) Reinsurance
10 1 (0.39%) CMDB
10 1 (0.39%) Computer Science
10 1 (0.39%) Data Protection Act
10 1 (0.39%) Data Structures
10 1 (0.39%) Hedge funds
10 1 (0.39%) Private Cloud
10 1 (0.39%) Statistics
Operating Systems
1 184 (72.44%) Windows
2 120 (47.24%) Windows 7
3 39 (15.35%) Windows XP
4 37 (14.57%) Windows Server
5 29 (11.42%) Windows 8
5 29 (11.42%) Windows Server 2008
6 25 (9.84%) Windows Server 2003
7 21 (8.27%) Mac OS X
8 12 (4.72%) Android
9 11 (4.33%) Windows 10
10 10 (3.94%) Windows Server 2012
11 5 (1.97%) Windows 2000
12 3 (1.18%) Apple iOS
12 3 (1.18%) Linux
13 2 (0.79%) Red Hat Enterprise Linux
14 1 (0.39%) Unix
14 1 (0.39%) Windows Vista
Processes & Methodologies
1 78 (30.71%) ITIL
2 29 (11.42%) Incident Management
2 29 (11.42%) Service Management
3 20 (7.87%) Problem Management
4 17 (6.69%) Document Management
5 12 (4.72%) ITSM
6 9 (3.54%) Service Delivery
7 8 (3.15%) Change Management
7 8 (3.15%) CRM
8 7 (2.76%) Time Management
9 6 (2.36%) ITIL V3
9 6 (2.36%) Root Cause Analysis
9 6 (2.36%) Ticket Management
10 5 (1.97%) Change Control
10 5 (1.97%) Information Security
11 4 (1.57%) Configuration Management
11 4 (1.57%) Network Management
11 4 (1.57%) Project Management
12 3 (1.18%) Fault Analysis
13 2 (0.79%) Performance Improvement
Programming Languages
1 3 (1.18%) C
2 2 (0.79%) PowerShell
3 1 (0.39%) JavaScript
3 1 (0.39%) VBA
Qualifications
1 18 (7.09%) MCP
2 17 (6.69%) Microsoft Certification
3 13 (5.12%) ITIL Certification
4 12 (4.72%) Degree
5 11 (4.33%) ITIL Foundation Certificate
6 6 (2.36%) Security Cleared
7 5 (1.97%) MCSA
7 5 (1.97%) MCSE
8 4 (1.57%) A+ Certification
9 3 (1.18%) MCDST
9 3 (1.18%) MCTS
10 2 (0.79%) MCITP
10 2 (0.79%) MOS
10 2 (0.79%) SC Cleared
11 1 (0.39%) BPSS Clearance
11 1 (0.39%) CTC Cleared
Quality Assurance & Compliance
1 25 (9.84%) SLA
2 1 (0.39%) ISO 9001
2 1 (0.39%) QA
System Software
1 161 (63.39%) Active Directory
2 12 (4.72%) VMware Infrastructure
3 9 (3.54%) Virtual Desktop
4 5 (1.97%) Terminal Server
4 5 (1.97%) vSphere
5 3 (1.18%) XenApp
6 1 (0.39%) BitLocker
6 1 (0.39%) UAG
6 1 (0.39%) Xen
6 1 (0.39%) XenDesktop
Systems Management
1 16 (6.30%) SCCM
2 1 (0.39%) Backup Exec
2 1 (0.39%) Foglight
2 1 (0.39%) Nagios
2 1 (0.39%) SCSM
2 1 (0.39%) WSUS
Vendors
1 96 (37.80%) Microsoft
2 66 (25.98%) Citrix
3 23 (9.06%) iManage
4 18 (7.09%) VMware
5 15 (5.91%) ServiceNow
6 13 (5.12%) LANDesk
7 12 (4.72%) Cisco
8 11 (4.33%) Lotus
9 8 (3.15%) Apple
10 7 (2.76%) Remedy
11 6 (2.36%) Samsung
12 5 (1.97%) Google
12 5 (1.97%) HP
13 4 (1.57%) Dell
14 2 (0.79%) Altiris
14 2 (0.79%) Avaya
14 2 (0.79%) BMC
14 2 (0.79%) Mitel
14 2 (0.79%) Red Hat
14 2 (0.79%) Sun
London
Venturi
Rate: £200 - £208 per day
Posted: 13 hours ago
London
Lorien Resourcing
Rate: £11.17 per hour
Posted: 18 hours ago
City, London
Michael Bailey Associates
Rate: competitive
Posted: Yesterday
South West London
Nationwide People Ltd
Rate: £138 Per Day £138.84 Ltd Co. basis
Posted: Yesterday
City, London
TEKsystems
Rate: £100 - £120 per day
Posted: 2 days ago
London
Information Technology Services
Rate: Market related
Posted: 2 days ago