The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 291 231 279
Rank change year-on-year
-60 +48
Contract jobs requiring a Service Desk Analyst 133 189 137
As % of all contract IT jobs located in London 0.57% 0.82% 0.59%
As % of the Job Titles category 0.62% 0.89% 0.63%
Number of daily rates quoted 56 96 63
Average daily rate
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of your Daily Rate
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£150 £158 £170
Average daily rate % change year-on-year
-4.76% -7.35%
90% offered a daily rate of more than £106 £110 £120
10% offered a daily rate of more than £209 £195 £204
UK excluding London average daily rate £125 £125 £112
% change year-on-year
- +11.73%
Number of hourly rates quoted 39 58 46
Average hourly rate £14.00 £15.00 £16.25
Average hourly rate % change year-on-year
-6.66% -7.69%
90% offered a hourly rate of more than £10.10 £12.35 £12.00
10% offered a hourly rate of more than £20.00 £20.05 £24.25
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21452 21293 21611
As % of all contract IT jobs located in London 91.95% 92.92% 92.39%
Number of daily rates quoted 14988 14746 14660
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 361 385 467
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £11.78 £11.00 £12.22
10% offered a hourly rate of more than £42.20 £35.00 £45.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 3 July 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 3 July 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -24 24 £180 +2.85% 4
Romford - 4 - -
Ilford -4 3 - -
Southall - 2 - -
Teddington - 2 - -
Twickenham - 2 £125 -
Wembley - 1 £140 -
Bromley - 1 - - 1
Greenwich - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 194 (62.78%) Windows
2 144 (46.60%) Active Directory
3 141 (45.63%) MS Office
4 138 (44.66%) Windows 7
5 129 (41.75%) Microsoft
6 120 (38.83%) ITIL
7 80 (25.89%) MS Excel
8 75 (24.27%) Citrix
9 51 (16.50%) Windows XP
10 50 (16.18%) Blackberry
11 45 (14.56%) Finance
12 37 (11.97%) MS Exchange
13 33 (10.68%) Cisco
13 33 (10.68%) VPN
13 33 (10.68%) Law
14 32 (10.36%) LAN
15 29 (9.39%) Legal
16 28 (9.06%) SLA
16 28 (9.06%) Time Management
17 24 (7.77%) WAN
18 22 (7.12%) Blackberry Enterprise Server
18 22 (7.12%) Windows Server 2008
19 21 (6.80%) SharePoint
19 21 (6.80%) MCP
19 21 (6.80%) Microsoft Certification
20 20 (6.47%) Remedy
20 20 (6.47%) VMware
21 19 (6.15%) Document Management
21 19 (6.15%) Google
21 19 (6.15%) Windows 8

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (11.97%) MS Exchange
2 22 (7.12%) Blackberry Enterprise Server
3 21 (6.80%) SharePoint
4 16 (5.18%) Lync
4 16 (5.18%) Exchange Server 2010
5 14 (4.53%) WorkSite
6 8 (2.59%) Exchange Server 2007
7 5 (1.62%) SharePoint 2013
7 5 (1.62%) IBM Notes
8 4 (1.29%) Exchange Server 2013
9 3 (0.97%) Exchange Server 2003
10 2 (0.65%) SharePoint 2010
11 1 (0.32%) Apache
11 1 (0.32%) Tomcat
Applications
1 141 (45.63%) MS Office
2 80 (25.89%) MS Excel
3 11 (3.56%) MS PowerPoint
4 5 (1.62%) MS Visio
5 1 (0.32%) Adobe Creative Suite
Business Applications
1 3 (0.97%) assyst
1 3 (0.97%) Remedy ITSM
2 1 (0.32%) SAP Business One
Cloud Services
1 11 (3.56%) Office 365
2 9 (2.91%) Google Apps
3 8 (2.59%) Google Cloud Platform
4 1 (0.32%) Amazon ELB
4 1 (0.32%) Amazon EC2
4 1 (0.32%) Amazon S3
4 1 (0.32%) Amazon AWS
Communications & Networking
1 33 (10.68%) VPN
2 32 (10.36%) LAN
3 24 (7.77%) WAN
4 18 (5.83%) TCP/IP
5 15 (4.85%) Network Security
5 15 (4.85%) SSL
5 15 (4.85%) IPsec
6 13 (4.21%) Internet
6 13 (4.21%) Wireless
7 12 (3.88%) DNS
8 11 (3.56%) DHCP
9 9 (2.91%) SAN
10 7 (2.27%) Firewall
11 6 (1.94%) IP Telephony
12 5 (1.62%) Cisco IPT
13 3 (0.97%) Intranet
13 3 (0.97%) VoIP
14 2 (0.65%) Ethernet
14 2 (0.65%) Wi-Fi
14 2 (0.65%) Cisco IOS
Database & Business Intelligence
1 12 (3.88%) SQL Server
2 2 (0.65%) EDMS
2 2 (0.65%) SQL Server 2005
2 2 (0.65%) SQL Server 2008
3 1 (0.32%) Oracle Database
3 1 (0.32%) EDRMS
Development Applications
1 1 (0.32%) Visual Studio
1 1 (0.32%) Jenkins
General
1 45 (14.56%) Finance
2 33 (10.68%) Law
3 29 (9.39%) Legal
4 16 (5.18%) Retail
5 15 (4.85%) Banking
6 6 (1.94%) Telecoms
7 4 (1.29%) Investment Banking
8 3 (0.97%) French Language
8 3 (0.97%) Financial Institution
8 3 (0.97%) Electronics
9 2 (0.65%) Publishing
9 2 (0.65%) German Language
9 2 (0.65%) Local Government
10 1 (0.32%) Marketing
10 1 (0.32%) Japanese Language
10 1 (0.32%) General Ledger
10 1 (0.32%) Billing
10 1 (0.32%) Advertising
Libraries, Frameworks & Software Standards
1 2 (0.65%) .NET
1 2 (0.65%) LINQ
2 1 (0.32%) COM
2 1 (0.32%) Web Services
Miscellaneous
1 50 (16.18%) Blackberry
2 16 (5.18%) Analytical Skills
3 15 (4.85%) NHS
4 10 (3.24%) Video Conferencing
5 9 (2.91%) iPhone
6 5 (1.62%) Handset
7 4 (1.29%) iPad
7 4 (1.29%) VLE
8 3 (0.97%) Hedge funds
8 3 (0.97%) EPoS
8 3 (0.97%) Management Information System
9 2 (0.65%) Fat Client
9 2 (0.65%) Private Cloud
9 2 (0.65%) Client/Server
9 2 (0.65%) Thin Client
9 2 (0.65%) E-Learning
9 2 (0.65%) GIS
9 2 (0.65%) User Experience
9 2 (0.65%) LLPG
9 2 (0.65%) PDA
Operating Systems
1 194 (62.78%) Windows
2 138 (44.66%) Windows 7
3 51 (16.50%) Windows XP
4 22 (7.12%) Windows Server 2008
5 19 (6.15%) Windows 8
6 14 (4.53%) Windows Server 2003
7 9 (2.91%) Mac OS
8 8 (2.59%) Android
9 7 (2.27%) Windows Server 2012
10 6 (1.94%) Mac OS X
11 5 (1.62%) Apple iOS
12 1 (0.32%) Ubuntu
12 1 (0.32%) Windows Vista
Processes & Methodologies
1 120 (38.83%) ITIL
2 28 (9.06%) Time Management
3 19 (6.15%) Document Management
4 17 (5.50%) Incident Management
5 6 (1.94%) Service Management
6 5 (1.62%) Service Delivery
7 4 (1.29%) Project Management
7 4 (1.29%) Problem Management
7 4 (1.29%) Investment Management
7 4 (1.29%) CRM
7 4 (1.29%) ITSM
7 4 (1.29%) Service Desk Management
8 3 (0.97%) OpenUP
8 3 (0.97%) Stakeholder Engagement
8 3 (0.97%) Change Control
8 3 (0.97%) Software Deployment
8 3 (0.97%) Configuration Management
8 3 (0.97%) Asset Management
9 2 (0.65%) Change Management
9 2 (0.65%) Fund Management
Programming Languages
1 4 (1.29%) SQL
2 3 (0.97%) VB
3 2 (0.65%) Java
4 1 (0.32%) C
Qualifications
1 21 (6.80%) Microsoft Certification
1 21 (6.80%) MCP
2 16 (5.18%) MOS
3 13 (4.21%) A+ Certification
3 13 (4.21%) MCSE
4 9 (2.91%) Security Cleared
5 8 (2.59%) MCSA
5 8 (2.59%) ITIL Certification
6 7 (2.27%) MCTS
7 6 (1.94%) CCNA
7 6 (1.94%) Cisco Certification
8 5 (1.62%) Degree
9 3 (0.97%) SC Cleared
9 3 (0.97%) CTC Cleared
9 3 (0.97%) HNC
9 3 (0.97%) ITIL Foundation Certificate
10 1 (0.32%) MCDST
10 1 (0.32%) DV Cleared
10 1 (0.32%) Network+ Certification
Quality Assurance & Compliance
1 28 (9.06%) SLA
2 7 (2.27%) Sarbanes-Oxley
2 7 (2.27%) Dodd-Frank
System Software
1 144 (46.60%) Active Directory
2 9 (2.91%) Terminal Server
3 8 (2.59%) VMware Infrastructure
4 2 (0.65%) XenApp
4 2 (0.65%) XenDesktop
Systems Management
1 13 (4.21%) SCCM
2 4 (1.29%) DameWare
3 2 (0.65%) Symantec Enterprise Vault
4 1 (0.32%) Ansible
4 1 (0.32%) Casper Suite
4 1 (0.32%) Puppet
4 1 (0.32%) CiscoWorks
4 1 (0.32%) Systems Management Server (SMS)
Vendors
1 129 (41.75%) Microsoft
2 75 (24.27%) Citrix
3 33 (10.68%) Cisco
4 20 (6.47%) Remedy
4 20 (6.47%) VMware
5 19 (6.15%) Google
6 18 (5.83%) ServiceNow
7 15 (4.85%) Blue Coat
7 15 (4.85%) CheckPoint
7 15 (4.85%) Juniper
8 13 (4.21%) Apple
9 10 (3.24%) AppSense
10 9 (2.91%) LANDesk
11 7 (2.27%) Interwoven
12 6 (1.94%) HP
13 5 (1.62%) Oracle
13 5 (1.62%) Lotus
13 5 (1.62%) Wyse
13 5 (1.62%) Yardi
14 4 (1.29%) OpenText
London
Computer People
Rate: £85.00 per day
Posted: Yesterday
London
Venn Group
Rate: £70 Per Hour
Posted: Yesterday
Bromley, Kent
Hays Finance Technology
Rate: £200.00 - £250.00 per annum
Posted: 2 days ago
London
LA International
Rate: £100 - £180 per day
Posted: 3 days ago
City, London
Hays Finance Technology
Rate: £170.00 - £190.00 per day
Posted: 3 days ago
London
Computer Futures
Rate: competitive
Posted: 11 days ago
City of London
Hays IT - Uk Posting account
Rate: £170.00 - £180.00 per annum
Posted: 18 days ago