The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 302 265 251
Rank change year-on-year
-37 -14
Contract jobs requiring a Service Desk Analyst 127 173 177
As % of all contract IT jobs located in London 0.57% 0.73% 0.75%
As % of the Job Titles category 0.60% 0.77% 0.79%
Number of daily rates quoted 72 85 85
Median daily rate £135 £160 £165
Median daily rate % change year-on-year
-15.62% -3.03%
90% offered a daily rate of more than £101 £117 £113
10% offered a daily rate of more than £199 £225 £204
UK excluding London median daily rate £125 £120 £125
% change year-on-year
+4.16% -4.00%
Number of hourly rates quoted 24 40 60
Median hourly rate £14.75 £13.94 £15.00
Median hourly rate % change year-on-year
+5.84% -7.10%
90% offered a hourly rate of more than £13.00 £10.50 £12.00
10% offered a hourly rate of more than £20.00 £20.00 £20.19
UK excluding London median hourly rate £13.50 £13.00 £14.00
% change year-on-year
+3.84% -7.14%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21075 22337 22455
As % of all contract IT jobs located in London 95.06% 94.76% 95.13%
Number of daily rates quoted 15093 15690 15395
Median daily rate £450 £440 £425
Median daily rate % change year-on-year
+2.27% +3.52%
90% offered a daily rate of more than £300 £270 £265
10% offered a daily rate of more than £625 £613 £600
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 230 370 420
Median hourly rate £17.50 £18.00 £17.50
Median hourly rate % change year-on-year
-2.77% +2.85%
90% offered a hourly rate of more than £11.00 £12.00 £11.00
10% offered a hourly rate of more than £51.00 £52.17 £40.20
UK excluding London median hourly rate £16.50 £16.16 £16.14
% change year-on-year
+2.10% +0.12%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 28 July 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 28 July 2016.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +32 15 £130 -27.77% 7
Twickenham +2 2 - -
Southall 0 1 - -
Bromley -6 1 £110 -34.32%
Croydon - 1 - - 1
Dagenham - 1 - -
Feltham - 1 - -
Kingston Upon Thames - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 28 July 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 183 (73.49%) Windows
2 154 (61.85%) Active Directory
3 112 (44.98%) Windows 7
4 102 (40.96%) MS Office
5 92 (36.95%) Microsoft
6 77 (30.92%) ITIL
7 73 (29.32%) MS Excel
8 62 (24.90%) Citrix
9 52 (20.88%) Blackberry
10 43 (17.27%) Finance
11 38 (15.26%) Law
12 34 (13.65%) Service Management
12 34 (13.65%) Windows XP
12 34 (13.65%) MS Exchange
12 34 (13.65%) Windows Server
13 31 (12.45%) Incident Management
14 30 (12.05%) SLA
15 26 (10.44%) Windows 8
16 24 (9.64%) Windows Server 2008
16 24 (9.64%) Office 365
16 24 (9.64%) TCP/IP
17 22 (8.84%) DNS
17 22 (8.84%) SCCM
18 21 (8.43%) Problem Management
18 21 (8.43%) Legal
18 21 (8.43%) VMware
18 21 (8.43%) Mac OS X
19 19 (7.63%) Windows Server 2003
20 18 (7.23%) VPN
20 18 (7.23%) DHCP

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (13.65%) MS Exchange
2 14 (5.62%) Blackberry Enterprise Server
3 10 (4.02%) Exchange Server 2010
3 10 (4.02%) SharePoint
4 8 (3.21%) Exchange Server 2003
4 8 (3.21%) IBM Notes
5 7 (2.81%) Exchange Server 2007
6 3 (1.20%) IIS
6 3 (1.20%) SharePoint 2010
6 3 (1.20%) SharePoint 2013
6 3 (1.20%) Skype for Business
7 1 (0.40%) Exchange Server 2013
7 1 (0.40%) K2 blackpearl
Applications
1 102 (40.96%) MS Office
2 73 (29.32%) MS Excel
3 11 (4.42%) MS PowerPoint
4 1 (0.40%) AutoCAD
4 1 (0.40%) MS Visio
4 1 (0.40%) Photoshop
Business Applications
1 3 (1.20%) Remedy ITSM
2 1 (0.40%) SAP ERP
Cloud Services
1 24 (9.64%) Office 365
2 3 (1.20%) Google Apps
3 2 (0.80%) Amazon AWS
3 2 (0.80%) IaaS
3 2 (0.80%) Microsoft Azure
4 1 (0.40%) Cloud Computing
4 1 (0.40%) OneDrive
Communications & Networking
1 24 (9.64%) TCP/IP
2 22 (8.84%) DNS
3 18 (7.23%) DHCP
3 18 (7.23%) VPN
4 16 (6.43%) Remote Desktop
5 10 (4.02%) LAN
5 10 (4.02%) WAN
6 9 (3.61%) Internet
7 6 (2.41%) Wireless
8 5 (2.01%) Intranet
8 5 (2.01%) Wi-Fi
9 3 (1.20%) Skype
10 2 (0.80%) ADSL
10 2 (0.80%) Broadband
10 2 (0.80%) Ethernet
10 2 (0.80%) Firewall
10 2 (0.80%) VoIP
11 1 (0.40%) DSL
11 1 (0.40%) Network Security
11 1 (0.40%) WebEx
Database & Business Intelligence
1 2 (0.80%) Amazon RDS
1 2 (0.80%) SQL Server
1 2 (0.80%) SQL Server 2008
2 1 (0.40%) SQL Server 2005
Development Applications
1 4 (1.61%) JIRA
General
1 43 (17.27%) Finance
2 38 (15.26%) Law
3 21 (8.43%) Legal
4 14 (5.62%) Japanese Language
5 7 (2.81%) Banking
6 6 (2.41%) Italian Language
6 6 (2.41%) Retail
7 5 (2.01%) German Language
7 5 (2.01%) Spanish Language
8 4 (1.61%) Local Government
9 3 (1.20%) International Banking
10 2 (0.80%) Advertising
10 2 (0.80%) Billing
10 2 (0.80%) Financial Institution
10 2 (0.80%) French Language
10 2 (0.80%) Investment Banking
11 1 (0.40%) Marketing
11 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.80%) Middleware
2 1 (0.40%) HTML
2 1 (0.40%) X-Windows
Miscellaneous
1 52 (20.88%) Blackberry
2 15 (6.02%) Analytical Skills
3 11 (4.42%) iPad
4 10 (4.02%) NHS
5 9 (3.61%) iPhone
5 9 (3.61%) Management Information System
6 7 (2.81%) Smartphone
7 5 (2.01%) Fat Client
7 5 (2.01%) Thin Client
8 4 (1.61%) Client/Server
9 3 (1.20%) Video Conferencing
9 3 (1.20%) Virtual Team
10 2 (0.80%) Handset
10 2 (0.80%) Hedge funds
10 2 (0.80%) PKI
11 1 (0.40%) CMDB
11 1 (0.40%) Computer Science
11 1 (0.40%) Data Protection Act
11 1 (0.40%) Data Structures
11 1 (0.40%) Statistics
Operating Systems
1 183 (73.49%) Windows
2 112 (44.98%) Windows 7
3 34 (13.65%) Windows Server
3 34 (13.65%) Windows XP
4 26 (10.44%) Windows 8
5 24 (9.64%) Windows Server 2008
6 21 (8.43%) Mac OS X
7 19 (7.63%) Windows Server 2003
8 13 (5.22%) Windows 10
9 9 (3.61%) Windows Server 2012
10 8 (3.21%) Android
11 5 (2.01%) Windows 2000
12 3 (1.20%) Linux
13 2 (0.80%) Apple iOS
13 2 (0.80%) Red Hat Enterprise Linux
14 1 (0.40%) Unix
14 1 (0.40%) Windows Vista
Processes & Methodologies
1 77 (30.92%) ITIL
2 34 (13.65%) Service Management
3 31 (12.45%) Incident Management
4 21 (8.43%) Problem Management
5 18 (7.23%) Document Management
6 17 (6.83%) ITSM
7 8 (3.21%) Ticket Management
8 7 (2.81%) ERP
8 7 (2.81%) Service Delivery
9 6 (2.41%) Change Management
9 6 (2.41%) ITIL V3
9 6 (2.41%) Root Cause Analysis
10 5 (2.01%) Information Security
10 5 (2.01%) Time Management
11 4 (1.61%) Change Control
11 4 (1.61%) Configuration Management
11 4 (1.61%) Fault Analysis
11 4 (1.61%) Network Management
12 3 (1.20%) CRM
13 2 (0.80%) Project Management
Programming Languages
1 4 (1.61%) C
2 2 (0.80%) PowerShell
3 1 (0.40%) JavaScript
3 1 (0.40%) VBA
Qualifications
1 17 (6.83%) MCP
1 17 (6.83%) Microsoft Certification
2 12 (4.82%) Degree
3 11 (4.42%) ITIL Certification
4 8 (3.21%) ITIL Foundation Certificate
4 8 (3.21%) MCSE
5 6 (2.41%) Security Cleared
6 5 (2.01%) MCSA
7 4 (1.61%) MCDST
7 4 (1.61%) MOS
8 3 (1.20%) A+ Certification
8 3 (1.20%) MCTS
9 2 (0.80%) MCITP
9 2 (0.80%) SC Cleared
10 1 (0.40%) BPSS Clearance
10 1 (0.40%) CTC Cleared
Quality Assurance & Compliance
1 30 (12.05%) SLA
2 1 (0.40%) ISO 9001
2 1 (0.40%) QA
System Software
1 154 (61.85%) Active Directory
2 13 (5.22%) VMware Infrastructure
3 11 (4.42%) Virtual Desktop
4 5 (2.01%) Terminal Server
4 5 (2.01%) vSphere
5 4 (1.61%) XenApp
6 1 (0.40%) BitLocker
6 1 (0.40%) UAG
6 1 (0.40%) Xen
6 1 (0.40%) XenDesktop
Systems Management
1 22 (8.84%) SCCM
2 1 (0.40%) Backup Exec
2 1 (0.40%) SCSM
2 1 (0.40%) WSUS
Vendors
1 92 (36.95%) Microsoft
2 62 (24.90%) Citrix
3 21 (8.43%) VMware
4 18 (7.23%) iManage
4 18 (7.23%) ServiceNow
5 14 (5.62%) LANDesk
6 11 (4.42%) Cisco
6 11 (4.42%) Remedy
7 10 (4.02%) Apple
8 8 (3.21%) HP
8 8 (3.21%) Lotus
9 6 (2.41%) Dell
9 6 (2.41%) Samsung
10 5 (2.01%) BMC
10 5 (2.01%) Mitel
11 4 (1.61%) Altiris
11 4 (1.61%) Google
11 4 (1.61%) MobileIron
11 4 (1.61%) SAP
12 3 (1.20%) Avaya
City, London
ReThink Recruitment
Rate: £80 - £120 per day
Posted: Yesterday
London
Streamline Connections
Rate: £200 - £250 per day
Posted: 3 days ago