The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 263 262 262
Rank change year-on-year
-1 0
Contract jobs requiring a Service Desk Analyst 147 157 152
As % of all contract IT jobs located in London 0.69% 0.74% 0.70%
As % of the Job Titles category 0.73% 0.78% 0.74%
Number of daily rates quoted 74 88 79
Average daily rate £143 £160 £190
Average daily rate % change year-on-year
-10.93% -15.78%
90% offered a daily rate of more than £107 £115 £112
10% offered a daily rate of more than £200 £208 £214
UK excluding London average daily rate £130 £125 £93
% change year-on-year
+4.00% +35.13%
Number of hourly rates quoted 54 36 30
Average hourly rate £13.09 £15.50 £15.50
Average hourly rate % change year-on-year
-15.58% -
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £21.05 £23.50 £20.35
UK excluding London average hourly rate £12.95 £12.40 £12.50
% change year-on-year
+4.45% -0.80%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20061 20060 20469
As % of all contract IT jobs located in London 94.75% 94.51% 94.74%
Number of daily rates quoted 14232 14223 13899
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 312 342 392
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.50
10% offered a hourly rate of more than £47.53 £37.00 £42.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 8 February 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 20 £148 -13.23% 12
Bromley -8 2 £163 -
Croydon -12 2 - -
Wembley - 2 £120 -
Wimbledon - 2 £130 -
Hounslow - 1 £100 -
Southall - 1 - -
Uxbridge - 1 £95 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 8 February 2016, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 201 (71.02%) Windows
2 177 (62.54%) Active Directory
3 136 (48.06%) Windows 7
4 128 (45.23%) MS Office
5 126 (44.52%) Microsoft
6 118 (41.70%) ITIL
7 83 (29.33%) Citrix
8 77 (27.21%) MS Excel
9 55 (19.43%) Blackberry
10 46 (16.25%) Law
10 46 (16.25%) Legal
11 39 (13.78%) Windows XP
12 38 (13.43%) Windows 8
13 36 (12.72%) Finance
14 32 (11.31%) Windows Server
15 31 (10.95%) MS Exchange
16 28 (9.89%) iManage
17 26 (9.19%) Windows Server 2008
18 23 (8.13%) IBM Notes
18 23 (8.13%) Lotus
18 23 (8.13%) SLA
19 22 (7.77%) Blackberry Enterprise Server
20 21 (7.42%) Microsoft Certification
20 21 (7.42%) ITIL Certification
20 21 (7.42%) Office 365
21 19 (6.71%) Windows Server 2003
22 17 (6.01%) Cisco
22 17 (6.01%) Android
23 16 (5.65%) Time Management
23 16 (5.65%) Document Management

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 8 February 2016, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (10.95%) MS Exchange
2 23 (8.13%) IBM Notes
3 22 (7.77%) Blackberry Enterprise Server
4 7 (2.47%) Exchange Server 2007
4 7 (2.47%) Exchange Server 2013
4 7 (2.47%) SharePoint
5 6 (2.12%) Exchange Server 2010
6 4 (1.41%) Exchange Server 2003
7 2 (0.71%) LiveLink
8 1 (0.35%) IIS
8 1 (0.35%) Skype for Business
Applications
1 128 (45.23%) MS Office
2 77 (27.21%) MS Excel
3 13 (4.59%) MS PowerPoint
4 1 (0.35%) Acrobat
4 1 (0.35%) Adobe Creative Suite
4 1 (0.35%) MS Project
4 1 (0.35%) MS Visio
Business Applications
1 2 (0.71%) Remedy ITSM
2 1 (0.35%) Dynamics CRM
Cloud Services
1 21 (7.42%) Office 365
2 1 (0.35%) Cloud Computing
2 1 (0.35%) Google Apps
2 1 (0.35%) SaaS
Communications & Networking
1 15 (5.30%) VPN
2 13 (4.59%) LAN
2 13 (4.59%) WAN
3 11 (3.89%) VoIP
4 10 (3.53%) Internet
5 9 (3.18%) TCP/IP
6 8 (2.83%) Remote Desktop
7 3 (1.06%) ADSL
7 3 (1.06%) Firewall
7 3 (1.06%) Intranet
7 3 (1.06%) Wi-Fi
8 2 (0.71%) DHCP
8 2 (0.71%) DNS
8 2 (0.71%) Ethernet
8 2 (0.71%) IP Telephony
8 2 (0.71%) Softphone
9 1 (0.35%) Cisco IPT
9 1 (0.35%) IPsec
9 1 (0.35%) Network Security
9 1 (0.35%) SSL
Database & Business Intelligence
1 4 (1.41%) SQL Server
2 1 (0.35%) SQL Server 2005
2 1 (0.35%) SQL Server 2008
General
1 46 (16.25%) Law
1 46 (16.25%) Legal
2 36 (12.72%) Finance
3 15 (5.30%) French Language
4 8 (2.83%) Retail
5 7 (2.47%) German Language
6 6 (2.12%) Banking
6 6 (2.12%) Telecoms
7 5 (1.77%) Japanese Language
8 4 (1.41%) Italian Language
8 4 (1.41%) Local Government
8 4 (1.41%) Spanish Language
9 1 (0.35%) Financial Institution
9 1 (0.35%) Front Office
9 1 (0.35%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.35%) .NET
1 1 (0.35%) COM
Miscellaneous
1 55 (19.43%) Blackberry
2 16 (5.65%) NHS
3 15 (5.30%) iPad
4 14 (4.95%) iPhone
5 7 (2.47%) Video Conferencing
6 6 (2.12%) Analytical Skills
7 3 (1.06%) Reinsurance
8 2 (0.71%) BYOD
8 2 (0.71%) EPoS
9 1 (0.35%) Biotechnology
9 1 (0.35%) Handset
9 1 (0.35%) Hedge funds
9 1 (0.35%) Life Science
9 1 (0.35%) Management Information System
9 1 (0.35%) Private Cloud
9 1 (0.35%) Smartphone
Operating Systems
1 201 (71.02%) Windows
2 136 (48.06%) Windows 7
3 39 (13.78%) Windows XP
4 38 (13.43%) Windows 8
5 32 (11.31%) Windows Server
6 26 (9.19%) Windows Server 2008
7 19 (6.71%) Windows Server 2003
8 17 (6.01%) Android
9 10 (3.53%) Windows Server 2012
10 7 (2.47%) Apple iOS
11 6 (2.12%) Unix
12 3 (1.06%) Linux
13 2 (0.71%) Mac OS X
13 2 (0.71%) Windows 10
14 1 (0.35%) Windows Vista
Processes & Methodologies
1 118 (41.70%) ITIL
2 16 (5.65%) Document Management
2 16 (5.65%) Time Management
3 14 (4.95%) Service Management
4 9 (3.18%) Change Management
4 9 (3.18%) CRM
4 9 (3.18%) ITIL V3
5 8 (2.83%) Incident Management
6 4 (1.41%) Business Analysis
6 4 (1.41%) Change Control
6 4 (1.41%) ITSM
6 4 (1.41%) Project Management
6 4 (1.41%) Ticket Management
7 3 (1.06%) Asset Management
7 3 (1.06%) Case Management
7 3 (1.06%) Patch Management
7 3 (1.06%) Practice Management
8 2 (0.71%) Data Protection
8 2 (0.71%) Investment Management
8 2 (0.71%) ITIL V2
Programming Languages
1 7 (2.47%) C
2 1 (0.35%) PowerShell
2 1 (0.35%) SQL
Qualifications
1 21 (7.42%) ITIL Certification
1 21 (7.42%) Microsoft Certification
2 16 (5.65%) MCP
3 9 (3.18%) Degree
3 9 (3.18%) ITIL Foundation Certificate
3 9 (3.18%) MCSE
4 8 (2.83%) MCSA
5 7 (2.47%) MOS
6 4 (1.41%) A+ Certification
7 3 (1.06%) MCDST
7 3 (1.06%) MCTS
7 3 (1.06%) Security Cleared
8 1 (0.35%) CCNA
8 1 (0.35%) Cisco Certification
8 1 (0.35%) SC Cleared
Quality Assurance & Compliance
1 23 (8.13%) SLA
2 1 (0.35%) QA
System Software
1 177 (62.54%) Active Directory
2 6 (2.12%) VMware Infrastructure
3 3 (1.06%) Terminal Server
3 3 (1.06%) XenApp
4 1 (0.35%) Hyper-V
4 1 (0.35%) Xen
Systems Management
1 13 (4.59%) SCCM
2 3 (1.06%) AirWatch
3 2 (0.71%) DameWare
4 1 (0.35%) Foglight
4 1 (0.35%) Nagios
4 1 (0.35%) SCOM
Vendors
1 126 (44.52%) Microsoft
2 83 (29.33%) Citrix
3 28 (9.89%) iManage
4 23 (8.13%) Lotus
5 17 (6.01%) Cisco
6 14 (4.95%) Apple
7 12 (4.24%) VMware
8 8 (2.83%) Google
9 7 (2.47%) ServiceNow
10 6 (2.12%) Hummingbird
11 5 (1.77%) HP
12 4 (1.41%) Remedy
13 3 (1.06%) Adobe
13 3 (1.06%) Canon
13 3 (1.06%) CheckPoint
13 3 (1.06%) Interwoven
14 2 (0.71%) Avaya
14 2 (0.71%) Intel Security
14 2 (0.71%) Oracle
14 2 (0.71%) Symantec
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