The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / London
Rank 287 272 259
Rank change year-on-year
-15 -13
Contract jobs requiring a Service Desk Analyst 113 145 164
As % of all contract IT jobs located in London 0.59% 0.68% 0.77%
As % of the Job Titles category 0.62% 0.71% 0.81%
Number of daily rates quoted 66 71 90
Median daily rate £160 £140 £160
Median daily rate % change year-on-year
+14.28% -12.50%
90% offered a daily rate of more than £113 £100 £114
10% offered a daily rate of more than £200 £200 £214
UK excluding London median daily rate £125 £130 £125
% change year-on-year
-3.84% +4.00%
Number of hourly rates quoted 17 57 42
Median hourly rate £16.50 £13.17 £15.25
Median hourly rate % change year-on-year
+25.28% -13.63%
90% offered a hourly rate of more than £13.42 £11.50 £10.55
10% offered a hourly rate of more than £20.60 £16.30 £23.50
UK excluding London median hourly rate £12.00 £13.00 £12.40
% change year-on-year
-7.69% +4.83%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
18124 20377 20176
As % of all contract IT jobs located in London 94.81% 95.02% 94.79%
Number of daily rates quoted 12990 14443 14183
Median daily rate £475 £450 £445
Median daily rate % change year-on-year
+5.55% +1.12%
90% offered a daily rate of more than £300 £300 £270
10% offered a daily rate of more than £640 £625 £600
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 244 307 337
Median hourly rate £23.00 £16.50 £19.00
Median hourly rate % change year-on-year
+39.39% -13.13%
90% offered a hourly rate of more than £13.50 £11.00 £12.50
10% offered a hourly rate of more than £55.00 £45.00 £51.50
UK excluding London median hourly rate £17.50 £18.00 £17.22
% change year-on-year
-2.77% +4.52%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 26 February 2017.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 16 £148 +13.46% 3
Ilford - 2 - -
Wimbledon -5 1 - -
West End - 1 - -
Chessington - 1 £115 -
Kingston Upon Thames - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 26 February 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 136 (58.62%) Windows
2 120 (51.72%) Active Directory
3 101 (43.53%) MS Office
4 98 (42.24%) ITIL
5 95 (40.95%) Windows 7
6 85 (36.64%) Microsoft
7 64 (27.59%) MS Excel
8 44 (18.97%) SLA
8 44 (18.97%) Blackberry
9 40 (17.24%) Service Management
10 32 (13.79%) Law
11 31 (13.36%) Blackberry Enterprise Server
12 29 (12.50%) Legal
13 26 (11.21%) Citrix
13 26 (11.21%) Windows XP
13 26 (11.21%) LANDesk
14 25 (10.78%) MS Exchange
14 25 (10.78%) Cisco
14 25 (10.78%) ITIL Certification
15 24 (10.34%) Windows Server
15 24 (10.34%) Windows 10
16 23 (9.91%) TCP/IP
17 22 (9.48%) Finance
17 22 (9.48%) Problem Management
17 22 (9.48%) Office 365
17 22 (9.48%) Windows 8
18 21 (9.05%) SCCM
19 19 (8.19%) ITSM
20 17 (7.33%) VMware
21 16 (6.90%) Service Delivery

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (13.36%) Blackberry Enterprise Server
2 25 (10.78%) MS Exchange
3 11 (4.74%) Exchange Server 2010
3 11 (4.74%) SharePoint
4 7 (3.02%) IBM Notes
5 5 (2.16%) Exchange Server 2007
5 5 (2.16%) SharePoint 2013
5 5 (2.16%) Skype for Business
6 4 (1.72%) Exchange Server 2003
7 1 (0.43%) Exchange Server 2013
7 1 (0.43%) SharePoint 2010
Applications
1 101 (43.53%) MS Office
2 64 (27.59%) MS Excel
3 8 (3.45%) MS PowerPoint
4 2 (0.86%) MS Visio
5 1 (0.43%) Adobe Illustrator
5 1 (0.43%) InDesign
5 1 (0.43%) SOLIDWORKS
Business Applications
1 5 (2.16%) Remedy ITSM
2 2 (0.86%) Dynamics AX
3 1 (0.43%) Dynamics NAV
3 1 (0.43%) PeopleSoft HRMS
Cloud Services
1 22 (9.48%) Office 365
2 3 (1.29%) SaaS
3 2 (0.86%) OneDrive
4 1 (0.43%) Google Drive
Communications & Networking
1 23 (9.91%) TCP/IP
2 12 (5.17%) DNS
3 11 (4.74%) DHCP
3 11 (4.74%) Wireless
4 10 (4.31%) Remote Desktop
5 8 (3.45%) Intranet
5 8 (3.45%) LAN
5 8 (3.45%) VPN
5 8 (3.45%) WAN
6 7 (3.02%) Internet
7 4 (1.72%) VoIP
7 4 (1.72%) Wi-Fi
8 2 (0.86%) Firewall
8 2 (0.86%) IP Telephony
8 2 (0.86%) Skype
9 1 (0.43%) Cisco IOS
9 1 (0.43%) HTTPS
9 1 (0.43%) PBX
Database & Business Intelligence
1 1 (0.43%) BusinessObjects Business Intelligence
General
1 32 (13.79%) Law
2 29 (12.50%) Legal
3 22 (9.48%) Finance
4 8 (3.45%) Banking
5 6 (2.59%) French Language
5 6 (2.59%) Retail
6 5 (2.16%) Japanese Language
7 4 (1.72%) Back Office
7 4 (1.72%) German Language
7 4 (1.72%) Investment Banking
8 3 (1.29%) Local Government
8 3 (1.29%) Private Banking
8 3 (1.29%) Retail Banking
8 3 (1.29%) Telecoms
9 2 (0.86%) Advertising
9 2 (0.86%) Marketing
9 2 (0.86%) Publishing
10 1 (0.43%) Financial Institution
10 1 (0.43%) Games
10 1 (0.43%) Multimedia
Miscellaneous
1 44 (18.97%) Blackberry
2 13 (5.60%) NHS
3 11 (4.74%) iPhone
4 10 (4.31%) iPad
5 9 (3.88%) Analytical Skills
6 8 (3.45%) Fat Client
6 8 (3.45%) Thin Client
7 6 (2.59%) Client/Server
8 5 (2.16%) Enterprise Software
8 5 (2.16%) Virtual Team
9 4 (1.72%) EPoS
10 3 (1.29%) Hedge funds
10 3 (1.29%) Management Information System
10 3 (1.29%) Smartphone
11 2 (0.86%) Data Structures
11 2 (0.86%) Driving Licence
11 2 (0.86%) Equities
11 2 (0.86%) Fixed Income
11 2 (0.86%) Mobile Computing
11 2 (0.86%) SWIFT
Operating Systems
1 136 (58.62%) Windows
2 95 (40.95%) Windows 7
3 26 (11.21%) Windows XP
4 24 (10.34%) Windows 10
4 24 (10.34%) Windows Server
5 22 (9.48%) Windows 8
6 16 (6.90%) Android
6 16 (6.90%) Mac OS X
7 9 (3.88%) Windows 2000
7 9 (3.88%) Windows Server 2003
8 6 (2.59%) Windows Server 2008
9 3 (1.29%) Apple iOS
10 2 (0.86%) Windows Vista
11 1 (0.43%) Linux
11 1 (0.43%) Windows Server 2012
Processes & Methodologies
1 98 (42.24%) ITIL
2 40 (17.24%) Service Management
3 22 (9.48%) Problem Management
4 19 (8.19%) ITSM
5 16 (6.90%) Incident Management
5 16 (6.90%) Service Delivery
6 14 (6.03%) ERP
7 13 (5.60%) Information Security
8 12 (5.17%) Root Cause Analysis
9 8 (3.45%) Asset Management
10 7 (3.02%) CRM
11 6 (2.59%) Change Management
11 6 (2.59%) ITIL V3
11 6 (2.59%) Stakeholder Management
12 5 (2.16%) Document Management
12 5 (2.16%) Network Management
13 4 (1.72%) Business Intelligence
13 4 (1.72%) Investment Management
13 4 (1.72%) Release Management
14 3 (1.29%) Agile Software Development
Programming Languages
1 1 (0.43%) SQL
Qualifications
1 25 (10.78%) ITIL Certification
2 11 (4.74%) MOS
2 11 (4.74%) Security Cleared
3 8 (3.45%) Microsoft Certification
4 6 (2.59%) Degree
5 4 (1.72%) ITIL Foundation Certificate
6 3 (1.29%) DV Cleared
6 3 (1.29%) MCP
6 3 (1.29%) SC Cleared
7 2 (0.86%) MCSE
7 2 (0.86%) MCTS
8 1 (0.43%) A+ Certification
8 1 (0.43%) DBS Check
8 1 (0.43%) MCDST
8 1 (0.43%) MCITP
8 1 (0.43%) MCSA
Quality Assurance & Compliance
1 44 (18.97%) SLA
System Software
1 120 (51.72%) Active Directory
2 14 (6.03%) VMware Infrastructure
2 14 (6.03%) vSphere
3 12 (5.17%) Virtual Desktop
4 2 (0.86%) Terminal Services
4 2 (0.86%) XenApp
5 1 (0.43%) Hyper-V
5 1 (0.43%) Microsoft App-V
5 1 (0.43%) Virtual Servers
Systems Management
1 21 (9.05%) SCCM
2 7 (3.02%) AirWatch
3 5 (2.16%) DameWare
4 1 (0.43%) Systems Management Server (SMS)
4 1 (0.43%) WSUS
Vendors
1 85 (36.64%) Microsoft
2 26 (11.21%) Citrix
2 26 (11.21%) LANDesk
3 25 (10.78%) Cisco
4 17 (7.33%) VMware
5 15 (6.47%) HP
6 12 (5.17%) iManage
7 11 (4.74%) Apple
7 11 (4.74%) Remedy
7 11 (4.74%) ServiceNow
8 9 (3.88%) SAP
9 8 (3.45%) Altiris
10 7 (3.02%) Dell
10 7 (3.02%) Lotus
11 5 (2.16%) Wyse
12 4 (1.72%) BMC
12 4 (1.72%) MobileIron
13 3 (1.29%) Avaya
13 3 (1.29%) Reuters
14 2 (0.86%) Bloomberg
West London
The Bridge Ltd
Rate: From £170 to £200 per day
Posted: 2 days ago
London
Hanover Recruitment
Rate: £100 - £120 per day
Posted: 3 days ago
London
Plan-net
Rate: Competitive rate
Posted: 2 days ago
London
Ebury
Rate: £160.00 - £170.00 per day
Posted: 5 days ago
City, London
Complete Tech Limited
Rate: From £200 to £260 per day
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 6 days ago