The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 295 279 242
Rank change year-on-year
-16 -37
Contract jobs requiring a Service Desk Analyst 136 170 208
As % of all contract IT jobs located in London 0.60% 0.73% 0.84%
As % of the Job Titles category 0.63% 0.77% 0.89%
Number of daily rates quoted 83 88 106
Median daily rate £150 £150 £180
Median daily rate % change year-on-year
- -16.66%
90% offered a daily rate of more than £106 £115 £125
10% offered a daily rate of more than £225 £207 £260
UK excluding London median daily rate £120 £120 £130
% change year-on-year
- -7.69%
Number of hourly rates quoted 20 37 60
Median hourly rate £14.24 £13.17 £14.04
Median hourly rate % change year-on-year
+8.14% -6.19%
90% offered a hourly rate of more than £12.35 £12.50 £11.50
10% offered a hourly rate of more than £18.00 £20.20 £20.55
UK excluding London median hourly rate £12.25 £13.25 £12.50
% change year-on-year
-7.54% +6.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21623 22132 23409
As % of all contract IT jobs located in London 94.76% 95.03% 94.85%
Number of daily rates quoted 15359 15628 16259
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £270
10% offered a daily rate of more than £625 £615 £600
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 281 346 449
Median hourly rate £17.50 £17.50 £17.25
Median hourly rate % change year-on-year
- +1.44%
90% offered a hourly rate of more than £11.50 £12.00 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £38.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 September 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +10 17 £155 -15.06% 5
Feltham - 2 - -
Bromley -3 1 £110 -34.32%
Kingston Upon Thames - 1 - -
Uxbridge - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 30 September 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 179 (68.32%) Windows
2 153 (58.40%) Active Directory
3 108 (41.22%) Windows 7
4 103 (39.31%) MS Office
5 97 (37.02%) ITIL
6 89 (33.97%) Microsoft
7 68 (25.95%) MS Excel
8 64 (24.43%) Citrix
9 48 (18.32%) Service Management
10 43 (16.41%) Blackberry
11 42 (16.03%) SLA
12 38 (14.50%) Finance
13 37 (14.12%) MS Exchange
14 35 (13.36%) Incident Management
15 33 (12.60%) SCCM
15 33 (12.60%) Windows 8
16 32 (12.21%) Office 365
17 29 (11.07%) TCP/IP
17 29 (11.07%) Mac OS X
17 29 (11.07%) Law
17 29 (11.07%) Windows Server
18 27 (10.31%) Windows XP
19 24 (9.16%) ITSM
20 23 (8.78%) VPN
20 23 (8.78%) DNS
20 23 (8.78%) ServiceNow
21 22 (8.40%) DHCP
21 22 (8.40%) Remote Desktop
22 21 (8.02%) LANDesk
23 20 (7.63%) Problem Management

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (14.12%) MS Exchange
2 15 (5.73%) Exchange Server 2010
3 14 (5.34%) Blackberry Enterprise Server
4 10 (3.82%) Exchange Server 2007
4 10 (3.82%) IBM Notes
5 8 (3.05%) Skype for Business
6 7 (2.67%) SharePoint
7 4 (1.53%) Exchange Server 2003
8 3 (1.15%) IIS
8 3 (1.15%) SharePoint 2013
9 2 (0.76%) Exchange Server 2013
10 1 (0.38%) K2 blackpearl
10 1 (0.38%) SharePoint 2010
Applications
1 103 (39.31%) MS Office
2 68 (25.95%) MS Excel
3 8 (3.05%) MS PowerPoint
4 2 (0.76%) Acrobat
5 1 (0.38%) Adobe Illustrator
5 1 (0.38%) InDesign
5 1 (0.38%) SOLIDWORKS
Business Applications
1 4 (1.53%) Remedy ITSM
2 1 (0.38%) PeopleSoft HRMS
2 1 (0.38%) SAP ERP
Cloud Services
1 32 (12.21%) Office 365
2 3 (1.15%) Google Apps
3 2 (0.76%) Amazon AWS
3 2 (0.76%) IaaS
3 2 (0.76%) Microsoft Azure
4 1 (0.38%) Cloud Computing
4 1 (0.38%) Google Drive
4 1 (0.38%) OneDrive
Communications & Networking
1 29 (11.07%) TCP/IP
2 23 (8.78%) DNS
2 23 (8.78%) VPN
3 22 (8.40%) DHCP
3 22 (8.40%) Remote Desktop
4 10 (3.82%) LAN
4 10 (3.82%) WAN
5 9 (3.44%) Internet
6 7 (2.67%) Skype
6 7 (2.67%) Wi-Fi
7 6 (2.29%) Intranet
7 6 (2.29%) Wireless
8 2 (0.76%) ADSL
8 2 (0.76%) Broadband
8 2 (0.76%) Ethernet
8 2 (0.76%) Firewall
8 2 (0.76%) IP Telephony
8 2 (0.76%) VoIP
9 1 (0.38%) BIG-IP
9 1 (0.38%) HTTPS
Database & Business Intelligence
1 2 (0.76%) Amazon RDS
2 1 (0.38%) SAP BI
2 1 (0.38%) SQL Server
2 1 (0.38%) SQL Server 2008
Development Applications
1 1 (0.38%) JIRA
General
1 38 (14.50%) Finance
2 29 (11.07%) Law
3 18 (6.87%) Legal
4 12 (4.58%) Japanese Language
4 12 (4.58%) Retail
5 8 (3.05%) Banking
6 6 (2.29%) German Language
7 5 (1.91%) Investment Banking
7 5 (1.91%) Italian Language
8 3 (1.15%) Back Office
8 3 (1.15%) Private Banking
8 3 (1.15%) Retail Banking
8 3 (1.15%) Spanish Language
9 2 (0.76%) Advertising
9 2 (0.76%) French Language
9 2 (0.76%) Publishing
10 1 (0.38%) Billing
10 1 (0.38%) International Banking
10 1 (0.38%) Local Government
10 1 (0.38%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.38%) Middleware
1 1 (0.38%) X-Windows
Miscellaneous
1 43 (16.41%) Blackberry
2 15 (5.73%) iPhone
3 12 (4.58%) Analytical Skills
3 12 (4.58%) Management Information System
4 11 (4.20%) Smartphone
5 10 (3.82%) Fat Client
5 10 (3.82%) Thin Client
6 9 (3.44%) NHS
7 7 (2.67%) Client/Server
8 6 (2.29%) iPad
8 6 (2.29%) Virtual Team
9 4 (1.53%) Hedge funds
10 3 (1.15%) BYOD
11 2 (0.76%) Enterprise Software
11 2 (0.76%) Handset
11 2 (0.76%) PKI
11 2 (0.76%) Reinsurance
11 2 (0.76%) Video Conferencing
12 1 (0.38%) Data Protection Act
12 1 (0.38%) Statistics
Operating Systems
1 179 (68.32%) Windows
2 108 (41.22%) Windows 7
3 33 (12.60%) Windows 8
4 29 (11.07%) Mac OS X
4 29 (11.07%) Windows Server
5 27 (10.31%) Windows XP
6 20 (7.63%) Windows 10
6 20 (7.63%) Windows Server 2008
7 17 (6.49%) Windows Server 2003
8 9 (3.44%) Android
9 6 (2.29%) Windows 2000
9 6 (2.29%) Windows Server 2012
10 3 (1.15%) Apple iOS
10 3 (1.15%) Mac OS
11 2 (0.76%) Linux
11 2 (0.76%) Red Hat Enterprise Linux
12 1 (0.38%) Unix
Processes & Methodologies
1 97 (37.02%) ITIL
2 48 (18.32%) Service Management
3 35 (13.36%) Incident Management
4 24 (9.16%) ITSM
5 20 (7.63%) Problem Management
6 15 (5.73%) Document Management
7 13 (4.96%) ERP
8 10 (3.82%) ITIL V3
9 9 (3.44%) Root Cause Analysis
10 8 (3.05%) Service Delivery
11 7 (2.67%) Ticket Management
12 6 (2.29%) Change Management
12 6 (2.29%) Information Security
12 6 (2.29%) Network Management
13 4 (1.53%) Configuration Management
13 4 (1.53%) Fault Analysis
13 4 (1.53%) Software Deployment
14 3 (1.15%) Agile Software Development
14 3 (1.15%) Change Control
14 3 (1.15%) Release Management
Programming Languages
1 3 (1.15%) C
Qualifications
1 17 (6.49%) Microsoft Certification
2 13 (4.96%) ITIL Certification
3 12 (4.58%) MCP
4 11 (4.20%) Security Cleared
5 8 (3.05%) Degree
5 8 (3.05%) MCSE
5 8 (3.05%) MOS
6 7 (2.67%) ITIL Foundation Certificate
7 5 (1.91%) SC Cleared
8 4 (1.53%) MCSA
8 4 (1.53%) MCTS
9 3 (1.15%) A+ Certification
9 3 (1.15%) MCDST
9 3 (1.15%) MCITP
10 1 (0.38%) BPSS Clearance
10 1 (0.38%) CTC Cleared
10 1 (0.38%) DBS Check
Quality Assurance & Compliance
1 42 (16.03%) SLA
2 2 (0.76%) ISO 9001
System Software
1 153 (58.40%) Active Directory
2 13 (4.96%) VMware Infrastructure
3 11 (4.20%) Virtual Desktop
4 7 (2.67%) XenApp
5 6 (2.29%) vSphere
6 3 (1.15%) Terminal Server
6 3 (1.15%) Terminal Services
7 1 (0.38%) BitLocker
7 1 (0.38%) Hyper-V
7 1 (0.38%) Microsoft App-V
7 1 (0.38%) UAG
7 1 (0.38%) XenDesktop
Systems Management
1 33 (12.60%) SCCM
2 6 (2.29%) AirWatch
3 5 (1.91%) DameWare
4 3 (1.15%) SCSM
5 2 (0.76%) WSUS
Vendors
1 89 (33.97%) Microsoft
2 64 (24.43%) Citrix
3 23 (8.78%) ServiceNow
4 21 (8.02%) LANDesk
5 16 (6.11%) VMware
6 15 (5.73%) HP
7 14 (5.34%) iManage
7 14 (5.34%) Remedy
8 12 (4.58%) Cisco
8 12 (4.58%) Dell
9 11 (4.20%) Apple
10 10 (3.82%) Lotus
10 10 (3.82%) SAP
11 9 (3.44%) Mitel
12 7 (2.67%) Altiris
12 7 (2.67%) MobileIron
13 5 (1.91%) BMC
13 5 (1.91%) Canon
13 5 (1.91%) Google
14 4 (1.53%) Avaya
South West London
Spring Technology
Rate: £120 - £160 per day
Posted: 2 days ago
City, London
Michael Bailey Associates
Rate: competitive
Posted: 2 days ago
London
Information Technology Services
Rate: Market related
Posted: 2 days ago