The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 222 237 216
Rank change year-on-year
+15 -21
Contract jobs requiring a Service Desk Analyst 210 199 190
As % of all contract IT jobs located in London 0.88% 0.80% 0.83%
As % of the Job Titles category 0.95% 0.86% 0.90%
Number of daily rates quoted 104 90 74
Average daily rate
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£180 £190 £170
Average daily rate % change year-on-year
-5.26% +11.76%
90% offered a daily rate of more than £122 £110 £110
10% offered a daily rate of more than £213 £214 £248
UK excluding London average daily rate £125 £96 £110
% change year-on-year
+30.89% -13.18%
Number of hourly rates quoted 63 57 71
Average hourly rate £14.00 £16.50 £14.50
Average hourly rate % change year-on-year
-15.15% +13.79%
90% offered a hourly rate of more than £11.50 £11.30 £12.50
10% offered a hourly rate of more than £19.60 £20.00 £22.50
UK excluding London average hourly rate £12.50 £12.50 £13.50
% change year-on-year
- -7.40%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22006 23242 21227
As % of all contract IT jobs located in London 92.23% 93.27% 92.99%
Number of daily rates quoted 15809 16053 14146
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £263 £275 £263
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 439 385 524
Average hourly rate £17.00 £18.00 £19.40
Average hourly rate % change year-on-year
-5.55% -7.21%
90% offered a hourly rate of more than £11.50 £12.50 £12.42
10% offered a hourly rate of more than £37.50 £40.00 £46.50
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 24 November 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 24 November 2014.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 24 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +12 54 £186 -1.97% 11
Uxbridge +8 16 - -
Chessington - 6 £153 - 1
Croydon -6 2 £160 +45.45% 1
Wembley - 2 £150 -
Hammersmith - - - -
Wimbledon - - - -
Harrow - - - -
Stanmore - - - -
Surbiton - - - -
Twickenham - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 24 November 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 278 (73.35%) Windows
2 218 (57.52%) Active Directory
3 172 (45.38%) Microsoft
4 171 (45.12%) Windows 7
5 170 (44.85%) MS Office
6 156 (41.16%) ITIL
7 115 (30.34%) Windows XP
8 92 (24.27%) Citrix
9 90 (23.75%) MS Excel
10 89 (23.48%) Blackberry
11 70 (18.47%) Finance
12 65 (17.15%) Legal
13 54 (14.25%) Law
14 49 (12.93%) MS Exchange
15 40 (10.55%) Blackberry Enterprise Server
16 35 (9.23%) SLA
17 32 (8.44%) Banking
18 29 (7.65%) VPN
19 28 (7.39%) MS PowerPoint
20 27 (7.12%) Lotus
20 27 (7.12%) IBM Notes
21 26 (6.86%) Android
21 26 (6.86%) Analytical Skills
22 24 (6.33%) Remedy
23 23 (6.07%) Service Management
23 23 (6.07%) MOS
24 22 (5.80%) Retail
24 22 (5.80%) Incident Management
24 22 (5.80%) TCP/IP
25 21 (5.54%) MCP

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 24 November 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (12.93%) MS Exchange
2 40 (10.55%) Blackberry Enterprise Server
3 27 (7.12%) IBM Notes
4 19 (5.01%) WorkSite
5 15 (3.96%) SharePoint
6 13 (3.43%) Exchange Server 2010
7 4 (1.06%) Lync
8 3 (0.79%) Exchange Server 2003
8 3 (0.79%) Exchange Server 2007
9 2 (0.53%) CMS
10 1 (0.26%) IIS
10 1 (0.26%) Lotus Domino
Applications
1 170 (44.85%) MS Office
2 90 (23.75%) MS Excel
3 28 (7.39%) MS PowerPoint
4 4 (1.06%) MS Visio
5 2 (0.53%) Spreadsheet
Business Applications
1 5 (1.32%) assyst
2 3 (0.79%) Remedy ITSM
3 2 (0.53%) Oracle General Ledger
3 2 (0.53%) Oracle EBS R12
3 2 (0.53%) Oracle EBS
4 1 (0.26%) Oracle Financials
4 1 (0.26%) Oracle iProcurement
4 1 (0.26%) Oracle Payables
4 1 (0.26%) Oracle Procure-to-Pay
4 1 (0.26%) Oracle Internet Expenses
Cloud Services
1 14 (3.69%) Google Apps
2 10 (2.64%) Office 365
Communications & Networking
1 29 (7.65%) VPN
2 22 (5.80%) TCP/IP
3 10 (2.64%) Wi-Fi
4 9 (2.37%) LAN
5 8 (2.11%) WAN
6 7 (1.85%) Internet
6 7 (1.85%) Wireless
7 5 (1.32%) VoIP
8 4 (1.06%) DNS
8 4 (1.06%) MPLS
9 2 (0.53%) Cisco IOS
9 2 (0.53%) PBX
10 1 (0.26%) ADSL
10 1 (0.26%) SAN
10 1 (0.26%) Intranet
10 1 (0.26%) IP Telephony
10 1 (0.26%) Firewall
10 1 (0.26%) DHCP
Database & Business Intelligence
1 3 (0.79%) SQL Server
2 2 (0.53%) MS Access
2 2 (0.53%) Oracle BI EE
3 1 (0.26%) Oracle Reports
General
1 70 (18.47%) Finance
2 65 (17.15%) Legal
3 54 (14.25%) Law
4 32 (8.44%) Banking
5 22 (5.80%) Retail
6 15 (3.96%) Investment Banking
7 9 (2.37%) French Language
8 7 (1.85%) Front Office
9 6 (1.58%) Back Office
9 6 (1.58%) Financial Institution
10 2 (0.53%) Games
10 2 (0.53%) Advertising
10 2 (0.53%) Telecoms
10 2 (0.53%) German Language
10 2 (0.53%) Russian Language
10 2 (0.53%) Spanish Language
11 1 (0.26%) Multimedia
11 1 (0.26%) Japanese Language
11 1 (0.26%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.53%) LINQ
Miscellaneous
1 89 (23.48%) Blackberry
2 26 (6.86%) Analytical Skills
3 19 (5.01%) NHS
4 15 (3.96%) Handset
5 14 (3.69%) iPhone
6 11 (2.90%) iPad
7 10 (2.64%) Video Conferencing
8 8 (2.11%) Hedge funds
9 7 (1.85%) Client/Server
10 5 (1.32%) Thin Client
10 5 (1.32%) Fat Client
10 5 (1.32%) Smartphone
11 4 (1.06%) Digital Media
11 4 (1.06%) Mobile Computing
11 4 (1.06%) Mainframe
11 4 (1.06%) Management Information System
12 3 (0.79%) EPoS
13 1 (0.26%) SecurID
13 1 (0.26%) User Experience
13 1 (0.26%) PDA
Operating Systems
1 278 (73.35%) Windows
2 171 (45.12%) Windows 7
3 115 (30.34%) Windows XP
4 26 (6.86%) Android
5 20 (5.28%) Windows Server 2008
5 20 (5.28%) Apple iOS
5 20 (5.28%) Windows 8
6 13 (3.43%) Windows Vista
7 12 (3.17%) Windows Server 2003
8 10 (2.64%) Mac OS
9 4 (1.06%) Windows Mobile
9 4 (1.06%) Windows Server 2012
10 3 (0.79%) UNIX
11 2 (0.53%) Mac OS X
Processes & Methodologies
1 156 (41.16%) ITIL
2 23 (6.07%) Service Management
3 22 (5.80%) Incident Management
4 19 (5.01%) Document Management
5 13 (3.43%) ITSM
6 11 (2.90%) E-Commerce
6 11 (2.90%) Time Management
7 10 (2.64%) Service Delivery
8 8 (2.11%) Asset Management
9 7 (1.85%) Software Deployment
10 6 (1.58%) Logistics
10 6 (1.58%) ITIL V3
10 6 (1.58%) Investment Management
11 5 (1.32%) Change Management
12 4 (1.06%) CRM
12 4 (1.06%) Service Desk Management
13 3 (0.79%) Practice Management
14 2 (0.53%) PRINCE2
14 2 (0.53%) Regression Testing
14 2 (0.53%) Disaster Recovery
Programming Languages
1 8 (2.11%) SQL
2 1 (0.26%) PowerShell
Qualifications
1 23 (6.07%) MOS
2 21 (5.54%) MCP
3 20 (5.28%) ITIL Certification
4 15 (3.96%) Microsoft Certification
4 15 (3.96%) Degree
5 11 (2.90%) ITIL Foundation Certificate
5 11 (2.90%) A+ Certification
6 9 (2.37%) MCSE
7 4 (1.06%) MCSA
8 2 (0.53%) MCDST
9 1 (0.26%) MCITP
9 1 (0.26%) VMware Certified Professional (VCP)
9 1 (0.26%) SC Cleared
9 1 (0.26%) Security Cleared
9 1 (0.26%) HND
9 1 (0.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 35 (9.23%) SLA
System Software
1 218 (57.52%) Active Directory
2 12 (3.17%) Terminal Server
3 6 (1.58%) VMware Infrastructure
4 3 (0.79%) XenApp
5 1 (0.26%) vSphere
5 1 (0.26%) Hyper-V
5 1 (0.26%) Terminal Services
5 1 (0.26%) VMware ESX
Systems Management
1 21 (5.54%) SCCM
2 6 (1.58%) Systems Management Server (SMS)
3 4 (1.06%) DameWare
4 3 (0.79%) ZENworks
4 3 (0.79%) Casper Suite
5 1 (0.26%) SCOM
5 1 (0.26%) HP Data Protector
5 1 (0.26%) MAILsweeper
5 1 (0.26%) NetBackup
5 1 (0.26%) ARCserve
5 1 (0.26%) CiscoWorks
5 1 (0.26%) Tivoli
5 1 (0.26%) Tivoli Storage Manager
Vendors
1 172 (45.38%) Microsoft
2 92 (24.27%) Citrix
3 27 (7.12%) Lotus
4 24 (6.33%) Remedy
5 17 (4.49%) VMware
5 17 (4.49%) Google
6 13 (3.43%) Interwoven
7 12 (3.17%) ServiceNow
8 11 (2.90%) Altiris
8 11 (2.90%) AppSense
9 10 (2.64%) HP
10 9 (2.37%) LANDesk
11 8 (2.11%) Oracle
11 8 (2.11%) Apple
12 7 (1.85%) Cisco
12 7 (1.85%) Dell
12 7 (1.85%) Wyse
13 6 (1.58%) Open Text
14 5 (1.32%) Bloomberg
15 4 (1.06%) SAP
City, London
Randstad Technologies
Rate: £20 per hour
Posted: 2 days ago
City of London
Interquest - IQ ESM
Rate: £130 per day
Posted: 2 days ago
City, London
Burns Sheehan
Rate: £240 - £260 per day
Posted: 3 days ago
City, London
E-synergy Solutions
Rate: £160 - £200 per day + negotiable
Posted: 4 days ago
Central London / West End
Latcom Ltd
Rate: From £30,000 to £33,000 per annum - 6 Months Fixed-Term Contract
Posted: 4 days ago
City of London
Mint Recruitment Solutions
Rate: £15 - £18 per hour
Posted: 5 days ago
Kingston upon Thames
Capita - ITPS
Rate: £175 - £182 per day
Posted: 5 days ago
South East London
Marcus Donald People
Rate: £12 to £14 per hour
Posted: 6 days ago
London
Hays IT - Uk Posting account
Rate: £125.00 - £140.00 per day
Posted: 19 days ago