The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 258 256 220
Rank change year-on-year
-2 -36
Contract jobs requiring a Service Desk Analyst 142 142 147
As % of all contract IT jobs located in London 0.67% 0.66% 0.76%
As % of the Job Titles category 0.73% 0.71% 0.82%
Number of daily rates quoted 81 72 55
Average daily rate
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of your Daily Rate
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£160 £189 £182
Average daily rate % change year-on-year
-15.23% +3.70%
90% offered a daily rate of more than £115 £113 £90
10% offered a daily rate of more than £205 £212 £220
UK excluding London average daily rate £125 £90 £110
% change year-on-year
+38.88% -18.18%
Number of hourly rates quoted 33 32 56
Average hourly rate £14.50 £14.75 £16.03
Average hourly rate % change year-on-year
-1.69% -7.95%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £23.50 £17.45 £20.25
UK excluding London average hourly rate £12.45 £12.50 £12.00
% change year-on-year
-0.44% +4.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19545 20081 18032
As % of all contract IT jobs located in London 92.53% 93.17% 93.29%
Number of daily rates quoted 13847 13699 12141
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 327 376 496
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.73 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 January 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 30 January 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 40 £180 -5.26% 15
Croydon -4 4 £125 +4.16%
Chessington - 3 £150 - 1
Harrow - - - -
Surbiton - - - -
Twickenham - - - -
Uxbridge - - - - 1
Wembley - - - -
West Drayton - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 270 (73.37%) Windows
2 204 (55.43%) Active Directory
3 170 (46.20%) MS Office
4 160 (43.48%) Windows 7
5 154 (41.85%) Microsoft
6 150 (40.76%) ITIL
7 97 (26.36%) Windows XP
8 85 (23.10%) MS Excel
9 84 (22.83%) Citrix
10 81 (22.01%) Blackberry
11 71 (19.29%) Finance
12 49 (13.32%) Legal
13 47 (12.77%) SLA
14 46 (12.50%) MS Exchange
15 44 (11.96%) Law
15 44 (11.96%) VPN
16 43 (11.68%) Blackberry Enterprise Server
17 29 (7.88%) Banking
18 28 (7.61%) Incident Management
19 24 (6.52%) Service Management
20 23 (6.25%) Remedy
21 22 (5.98%) NHS
21 22 (5.98%) MOS
21 22 (5.98%) Android
22 21 (5.71%) MS PowerPoint
22 21 (5.71%) LAN
23 20 (5.43%) WorkSite
24 19 (5.16%) SCCM
24 19 (5.16%) Analytical Skills
24 19 (5.16%) SharePoint

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (12.50%) MS Exchange
2 43 (11.68%) Blackberry Enterprise Server
3 20 (5.43%) WorkSite
4 19 (5.16%) SharePoint
5 16 (4.35%) Exchange Server 2010
6 14 (3.80%) Lync
7 13 (3.53%) IBM Notes
8 3 (0.82%) Exchange Server 2007
9 2 (0.54%) Exchange Server 2003
9 2 (0.54%) CMS
10 1 (0.27%) IIS
Applications
1 170 (46.20%) MS Office
2 85 (23.10%) MS Excel
3 21 (5.71%) MS PowerPoint
4 5 (1.36%) MS Visio
5 2 (0.54%) Spreadsheet
6 1 (0.27%) AutoCAD
Business Applications
1 9 (2.45%) assyst
2 2 (0.54%) Remedy ITSM
2 2 (0.54%) Oracle General Ledger
2 2 (0.54%) Oracle EBS R12
2 2 (0.54%) Oracle EBS
3 1 (0.27%) Oracle Financials
3 1 (0.27%) Oracle iProcurement
3 1 (0.27%) Oracle Payables
3 1 (0.27%) Oracle Procure-to-Pay
3 1 (0.27%) Oracle Internet Expenses
Cloud Services
1 14 (3.80%) Google Apps
2 5 (1.36%) Office 365
Communications & Networking
1 44 (11.96%) VPN
2 21 (5.71%) LAN
3 17 (4.62%) Wireless
4 15 (4.08%) TCP/IP
5 12 (3.26%) Internet
6 10 (2.72%) Wi-Fi
6 10 (2.72%) WAN
7 7 (1.90%) IP Telephony
8 6 (1.63%) Cisco IPT
9 4 (1.09%) VoIP
10 2 (0.54%) PBX
10 2 (0.54%) DNS
10 2 (0.54%) SAN
11 1 (0.27%) MPLS
11 1 (0.27%) Firewall
11 1 (0.27%) DHCP
11 1 (0.27%) ADSL
Database & Business Intelligence
1 3 (0.82%) SQL Server
2 2 (0.54%) Oracle BI EE
2 2 (0.54%) MS Access
General
1 71 (19.29%) Finance
2 49 (13.32%) Legal
3 44 (11.96%) Law
4 29 (7.88%) Banking
5 15 (4.08%) Investment Banking
6 14 (3.80%) Retail
7 9 (2.45%) Financial Institution
8 5 (1.36%) French Language
9 4 (1.09%) Front Office
10 3 (0.82%) Back Office
11 2 (0.54%) Russian Language
11 2 (0.54%) Spanish Language
11 2 (0.54%) Publishing
11 2 (0.54%) Games
12 1 (0.27%) Advertising
12 1 (0.27%) Telecoms
12 1 (0.27%) German Language
12 1 (0.27%) General Ledger
12 1 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.54%) LINQ
Miscellaneous
1 81 (22.01%) Blackberry
2 22 (5.98%) NHS
3 19 (5.16%) Analytical Skills
4 17 (4.62%) Video Conferencing
5 14 (3.80%) Handset
5 14 (3.80%) iPhone
6 12 (3.26%) Hedge funds
7 10 (2.72%) iPad
8 7 (1.90%) Smartphone
9 5 (1.36%) Management Information System
10 4 (1.09%) Fat Client
10 4 (1.09%) Digital Media
10 4 (1.09%) Thin Client
10 4 (1.09%) Mainframe
11 3 (0.82%) User Experience
12 2 (0.54%) Client/Server
12 2 (0.54%) VLE
13 1 (0.27%) EPoS
13 1 (0.27%) PDA
13 1 (0.27%) SecurID
Operating Systems
1 270 (73.37%) Windows
2 160 (43.48%) Windows 7
3 97 (26.36%) Windows XP
4 22 (5.98%) Android
5 18 (4.89%) Windows Server 2008
6 17 (4.62%) Apple iOS
7 15 (4.08%) Windows 8
8 12 (3.26%) Mac OS
9 9 (2.45%) Windows Server 2003
10 8 (2.17%) Windows Vista
11 5 (1.36%) Windows Server 2012
12 4 (1.09%) Windows Mobile
13 3 (0.82%) Mac OS X
14 2 (0.54%) UNIX
Processes & Methodologies
1 150 (40.76%) ITIL
2 28 (7.61%) Incident Management
3 24 (6.52%) Service Management
4 13 (3.53%) ITSM
5 10 (2.72%) Service Delivery
6 9 (2.45%) Software Deployment
6 9 (2.45%) Asset Management
6 9 (2.45%) Document Management
7 8 (2.17%) Change Management
8 7 (1.90%) E-Commerce
8 7 (1.90%) Investment Management
9 6 (1.63%) Time Management
10 5 (1.36%) Logistics
11 4 (1.09%) Service Desk Management
11 4 (1.09%) CRM
11 4 (1.09%) Stakeholder Management
12 3 (0.82%) Practice Management
12 3 (0.82%) Project Management
12 3 (0.82%) ERP
12 3 (0.82%) ITIL V3
Programming Languages
1 6 (1.63%) SQL
2 1 (0.27%) Java
Qualifications
1 22 (5.98%) MOS
2 16 (4.35%) Microsoft Certification
3 14 (3.80%) ITIL Certification
4 13 (3.53%) A+ Certification
4 13 (3.53%) MCP
5 11 (2.99%) Degree
6 10 (2.72%) ITIL Foundation Certificate
7 9 (2.45%) MCSE
8 4 (1.09%) Security Cleared
8 4 (1.09%) MCSA
9 3 (0.82%) SC Cleared
10 2 (0.54%) MCDST
11 1 (0.27%) CCNA
11 1 (0.27%) PRINCE2 Certification
11 1 (0.27%) Cisco Certification
11 1 (0.27%) HND
11 1 (0.27%) CTC Cleared
Quality Assurance & Compliance
1 47 (12.77%) SLA
2 9 (2.45%) Sarbanes-Oxley
2 9 (2.45%) Dodd-Frank
System Software
1 204 (55.43%) Active Directory
2 14 (3.80%) Terminal Server
3 6 (1.63%) VMware Infrastructure
4 3 (0.82%) XenApp
5 1 (0.27%) Terminal Services
5 1 (0.27%) Hyper-V
Systems Management
1 19 (5.16%) SCCM
2 3 (0.82%) Systems Management Server (SMS)
3 2 (0.54%) DameWare
4 1 (0.27%) MAILsweeper
4 1 (0.27%) ZENworks
4 1 (0.27%) Tivoli
4 1 (0.27%) Tivoli Storage Manager
4 1 (0.27%) CiscoWorks
4 1 (0.27%) Casper Suite
4 1 (0.27%) SCOM
Vendors
1 154 (41.85%) Microsoft
2 84 (22.83%) Citrix
3 23 (6.25%) Remedy
4 18 (4.89%) VMware
5 16 (4.35%) Altiris
6 15 (4.08%) Google
7 14 (3.80%) Interwoven
7 14 (3.80%) Cisco
8 13 (3.53%) Lotus
9 12 (3.26%) AppSense
9 12 (3.26%) ServiceNow
10 6 (1.63%) LANDesk
11 5 (1.36%) Bloomberg
11 5 (1.36%) Oracle
11 5 (1.36%) Open Text
12 4 (1.09%) Yardi
12 4 (1.09%) SAP
12 4 (1.09%) HP
12 4 (1.09%) Wyse
13 3 (0.82%) CheckPoint
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