The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 242 243 254
Rank change year-on-year
+1 +11
Contract jobs requiring a Service Desk Analyst 160 145 117
As % of all contract IT jobs located in London 0.75% 0.67% 0.59%
As % of the Job Titles category 0.81% 0.72% 0.63%
Number of daily rates quoted 87 80 50
Average daily rate
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of your Daily Rate
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£160 £190 £182
Average daily rate % change year-on-year
-15.78% +4.39%
90% offered a daily rate of more than £110 £115 £90
10% offered a daily rate of more than £214 £207 £213
UK excluding London average daily rate £125 £100 £110
% change year-on-year
+25.00% -9.09%
Number of hourly rates quoted 42 26 39
Average hourly rate £15.00 £14.75 £15.75
Average hourly rate % change year-on-year
+1.69% -6.34%
90% offered a hourly rate of more than £10.55 £11.69 £11.90
10% offered a hourly rate of more than £23.50 £18.50 £20.60
UK excluding London average hourly rate £12.40 £13.00 £12.00
% change year-on-year
-4.61% +8.33%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19643 20190 18456
As % of all contract IT jobs located in London 92.52% 92.91% 93.24%
Number of daily rates quoted 13788 13644 12573
Average daily rate £446 £425 £425
Average daily rate % change year-on-year
+4.82% -
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 323 387 425
Average hourly rate £18.50 £19.00 £19.22
Average hourly rate % change year-on-year
-2.63% -1.11%
90% offered a hourly rate of more than £12.50 £13.00 £12.45
10% offered a hourly rate of more than £50.00 £44.50 £42.50
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 27 February 2015.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 27 February 2015.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 41 £165 -13.15% 13
Croydon -5 4 £125 +11.11%
Bromley - 4 £225 - 1
Surbiton - 2 - -
Chessington - 1 £150 -
Harrow - - - -
Sidcup - - - -
Twickenham - - - -
Uxbridge - - - - 1
Wembley - - - -
West Drayton - - - -
Wimbledon - - - -
Beckenham - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 255 (70.05%) Windows
2 187 (51.37%) Active Directory
3 165 (45.33%) MS Office
4 153 (42.03%) Windows 7
5 151 (41.48%) ITIL
6 144 (39.56%) Microsoft
7 89 (24.45%) Citrix
8 88 (24.18%) MS Excel
9 83 (22.80%) Windows XP
10 74 (20.33%) Blackberry
11 63 (17.31%) Finance
12 56 (15.38%) VPN
13 48 (13.19%) SLA
14 45 (12.36%) MS Exchange
15 41 (11.26%) Blackberry Enterprise Server
15 41 (11.26%) Law
16 40 (10.99%) Legal
17 30 (8.24%) Incident Management
18 25 (6.87%) Remedy
18 25 (6.87%) LAN
19 24 (6.59%) Service Management
19 24 (6.59%) Banking
20 23 (6.32%) MOS
21 22 (6.04%) NHS
22 21 (5.77%) Microsoft Certification
22 21 (5.77%) SCCM
22 21 (5.77%) Lync
23 20 (5.49%) WorkSite
23 20 (5.49%) Cisco
23 20 (5.49%) Wireless

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (12.36%) MS Exchange
2 41 (11.26%) Blackberry Enterprise Server
3 21 (5.77%) Lync
4 20 (5.49%) WorkSite
5 18 (4.95%) SharePoint
6 17 (4.67%) Exchange Server 2010
7 12 (3.30%) IBM Notes
8 6 (1.65%) Exchange Server 2007
9 3 (0.82%) Exchange Server 2013
10 2 (0.55%) SharePoint 2013
10 2 (0.55%) SharePoint 2010
10 2 (0.55%) Exchange Server 2003
11 1 (0.27%) IIS
11 1 (0.27%) CMS
Applications
1 165 (45.33%) MS Office
2 88 (24.18%) MS Excel
3 16 (4.40%) MS PowerPoint
4 3 (0.82%) MS Visio
5 1 (0.27%) AutoCAD
5 1 (0.27%) Spreadsheet
Business Applications
1 9 (2.47%) assyst
2 3 (0.82%) Remedy ITSM
3 1 (0.27%) thinkFolio
Cloud Services
1 14 (3.85%) Google Apps
2 10 (2.75%) Office 365
Communications & Networking
1 56 (15.38%) VPN
2 25 (6.87%) LAN
3 20 (5.49%) Wireless
4 18 (4.95%) Internet
5 17 (4.67%) TCP/IP
6 11 (3.02%) WAN
7 10 (2.75%) IP Telephony
8 9 (2.47%) Cisco IPT
8 9 (2.47%) Wi-Fi
9 7 (1.92%) Firewall
10 5 (1.37%) DNS
11 4 (1.10%) SAN
11 4 (1.10%) VoIP
12 2 (0.55%) Intranet
13 1 (0.27%) DHCP
13 1 (0.27%) ADSL
Database & Business Intelligence
1 6 (1.65%) SQL Server
2 2 (0.55%) MS Access
General
1 63 (17.31%) Finance
2 41 (11.26%) Law
3 40 (10.99%) Legal
4 24 (6.59%) Banking
5 15 (4.12%) Retail
6 13 (3.57%) Investment Banking
7 10 (2.75%) Financial Institution
8 4 (1.10%) Telecoms
9 3 (0.82%) Electronics
9 3 (0.82%) French Language
10 2 (0.55%) Russian Language
10 2 (0.55%) Spanish Language
10 2 (0.55%) Front Office
10 2 (0.55%) Publishing
11 1 (0.27%) Games
11 1 (0.27%) German Language
11 1 (0.27%) General Ledger
11 1 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.55%) LINQ
Miscellaneous
1 74 (20.33%) Blackberry
2 22 (6.04%) NHS
3 15 (4.12%) Analytical Skills
4 14 (3.85%) Video Conferencing
5 13 (3.57%) iPhone
6 12 (3.30%) Handset
7 11 (3.02%) Hedge funds
8 7 (1.92%) iPad
9 6 (1.65%) Smartphone
10 4 (1.10%) Digital Media
10 4 (1.10%) User Experience
10 4 (1.10%) Fat Client
10 4 (1.10%) Mainframe
10 4 (1.10%) Management Information System
10 4 (1.10%) Thin Client
11 2 (0.55%) Client/Server
11 2 (0.55%) VLE
12 1 (0.27%) SecurID
12 1 (0.27%) EPoS
12 1 (0.27%) PDA
Operating Systems
1 255 (70.05%) Windows
2 153 (42.03%) Windows 7
3 83 (22.80%) Windows XP
4 19 (5.22%) Windows Server 2008
5 17 (4.67%) Android
6 13 (3.57%) Windows 8
7 12 (3.30%) Apple iOS
8 11 (3.02%) Mac OS
9 7 (1.92%) Windows Server 2003
10 3 (0.82%) Windows Mobile
10 3 (0.82%) Windows Vista
10 3 (0.82%) Mac OS X
10 3 (0.82%) Windows Server 2012
11 1 (0.27%) UNIX
Processes & Methodologies
1 151 (41.48%) ITIL
2 30 (8.24%) Incident Management
3 24 (6.59%) Service Management
4 14 (3.85%) ITSM
5 10 (2.75%) Document Management
5 10 (2.75%) Asset Management
5 10 (2.75%) Software Deployment
6 9 (2.47%) Service Delivery
7 8 (2.20%) Change Management
8 6 (1.65%) Time Management
9 5 (1.37%) Investment Management
10 4 (1.10%) Problem Management
10 4 (1.10%) Stakeholder Management
10 4 (1.10%) Logistics
11 3 (0.82%) Root Cause Analysis
11 3 (0.82%) Project Management
11 3 (0.82%) CRM
11 3 (0.82%) E-Commerce
11 3 (0.82%) ERP
11 3 (0.82%) Service Desk Management
Programming Languages
1 3 (0.82%) SQL
2 1 (0.27%) C
2 1 (0.27%) Java
Qualifications
1 23 (6.32%) MOS
2 21 (5.77%) Microsoft Certification
3 19 (5.22%) MCP
4 16 (4.40%) A+ Certification
5 15 (4.12%) MCSE
6 12 (3.30%) ITIL Certification
7 8 (2.20%) ITIL Foundation Certificate
8 7 (1.92%) MCSA
9 6 (1.65%) MCTS
9 6 (1.65%) Degree
10 5 (1.37%) Security Cleared
10 5 (1.37%) CCNA
10 5 (1.37%) Cisco Certification
11 3 (0.82%) HNC
11 3 (0.82%) SC Cleared
12 2 (0.55%) VCP4
13 1 (0.27%) MCDST
13 1 (0.27%) CTC Cleared
13 1 (0.27%) HND
Quality Assurance & Compliance
1 48 (13.19%) SLA
2 12 (3.30%) Sarbanes-Oxley
2 12 (3.30%) Dodd-Frank
System Software
1 187 (51.37%) Active Directory
2 15 (4.12%) Terminal Server
3 8 (2.20%) VMware Infrastructure
4 3 (0.82%) XenApp
5 1 (0.27%) Hyper-V
5 1 (0.27%) Terminal Services
Systems Management
1 21 (5.77%) SCCM
2 3 (0.82%) Systems Management Server (SMS)
3 2 (0.55%) DameWare
4 1 (0.27%) CiscoWorks
4 1 (0.27%) Tivoli
4 1 (0.27%) Tivoli Storage Manager
4 1 (0.27%) SCOM
Vendors
1 144 (39.56%) Microsoft
2 89 (24.45%) Citrix
3 25 (6.87%) Remedy
4 20 (5.49%) Cisco
4 20 (5.49%) VMware
5 15 (4.12%) Altiris
5 15 (4.12%) Google
5 15 (4.12%) Interwoven
6 13 (3.57%) AppSense
7 12 (3.30%) ServiceNow
7 12 (3.30%) Lotus
8 6 (1.65%) HP
9 5 (1.37%) Bloomberg
9 5 (1.37%) Mitel
10 4 (1.10%) Open Text
10 4 (1.10%) Yardi
10 4 (1.10%) SAP
11 3 (0.82%) Oracle
11 3 (0.82%) Apple
11 3 (0.82%) CheckPoint
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