The statistics below represent IT contracts advertised across the London region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 303 276 255
Rank change year-on-year
-27 -21
Contract jobs requiring a Service Desk Analyst 142 179 172
As % of all contract IT jobs located in London 0.61% 0.75% 0.72%
As % of the Job Titles category 0.65% 0.80% 0.76%
Number of daily rates quoted 81 85 88
Median daily rate £135 £170 £170
Median daily rate % change year-on-year
-20.58% -
90% offered a daily rate of more than £100 £120 £120
10% offered a daily rate of more than £225 £225 £205
UK excluding London median daily rate £120 £120 £125
% change year-on-year
- -4.00%
Number of hourly rates quoted 26 39 51
Median hourly rate £14.45 £13.87 £14.50
Median hourly rate % change year-on-year
+4.18% -4.34%
90% offered a hourly rate of more than £13.00 £12.00 £11.50
10% offered a hourly rate of more than £19.00 £20.40 £20.16
UK excluding London median hourly rate £12.25 £13.50 £13.50
% change year-on-year
-9.25% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21925 22482 22648
As % of all contract IT jobs located in London 94.93% 94.67% 95.01%
Number of daily rates quoted 15635 15732 15384
Median daily rate £463 £450 £425
Median daily rate % change year-on-year
+2.77% +5.88%
90% offered a daily rate of more than £300 £275 £265
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 253 345 439
Median hourly rate £17.50 £18.50 £17.50
Median hourly rate % change year-on-year
-5.40% +5.71%
90% offered a hourly rate of more than £11.00 £12.50 £11.50
10% offered a hourly rate of more than £50.00 £43.00 £42.75
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Service Desk Analyst
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 24 August 2016.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 24 August 2016.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +24 21 £129 -30.40% 5
Twickenham -2 2 - -
Bromley -1 1 £110 -34.32%
Croydon - 1 - -
Feltham - 1 - -
Kingston Upon Thames - 1 - -
Uxbridge - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 24 August 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Analyst in the job title.

1 187 (72.48%) Windows
2 159 (61.63%) Active Directory
3 112 (43.41%) Windows 7
4 107 (41.47%) MS Office
5 92 (35.66%) Microsoft
6 82 (31.78%) ITIL
7 73 (28.29%) MS Excel
8 68 (26.36%) Citrix
9 46 (17.83%) Finance
10 44 (17.05%) Blackberry
11 38 (14.73%) Service Management
12 37 (14.34%) SLA
13 36 (13.95%) Law
14 34 (13.18%) Incident Management
15 32 (12.40%) Windows 8
15 32 (12.40%) Windows XP
15 32 (12.40%) MS Exchange
16 30 (11.63%) Office 365
16 30 (11.63%) SCCM
16 30 (11.63%) Windows Server
17 27 (10.47%) Mac OS X
18 26 (10.08%) TCP/IP
19 23 (8.91%) Legal
19 23 (8.91%) VPN
19 23 (8.91%) DNS
19 23 (8.91%) Problem Management
20 22 (8.53%) Windows Server 2008
20 22 (8.53%) ServiceNow
20 22 (8.53%) ITSM
21 20 (7.75%) DHCP

Service Desk Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.40%) MS Exchange
2 11 (4.26%) Blackberry Enterprise Server
2 11 (4.26%) Exchange Server 2010
2 11 (4.26%) IBM Notes
3 9 (3.49%) SharePoint
4 7 (2.71%) Exchange Server 2007
5 6 (2.33%) Skype for Business
6 5 (1.94%) Exchange Server 2003
7 3 (1.16%) IIS
7 3 (1.16%) SharePoint 2010
7 3 (1.16%) SharePoint 2013
8 2 (0.78%) Exchange Server 2013
9 1 (0.39%) K2 blackpearl
Applications
1 107 (41.47%) MS Office
2 73 (28.29%) MS Excel
3 9 (3.49%) MS PowerPoint
4 2 (0.78%) Acrobat
5 1 (0.39%) AutoCAD
5 1 (0.39%) MS Visio
5 1 (0.39%) Photoshop
Business Applications
1 4 (1.55%) Remedy ITSM
2 1 (0.39%) SAP ERP
Cloud Services
1 30 (11.63%) Office 365
2 3 (1.16%) Google Apps
3 2 (0.78%) Amazon AWS
3 2 (0.78%) IaaS
3 2 (0.78%) Microsoft Azure
4 1 (0.39%) Cloud Computing
4 1 (0.39%) OneDrive
Communications & Networking
1 26 (10.08%) TCP/IP
2 23 (8.91%) DNS
2 23 (8.91%) VPN
3 20 (7.75%) DHCP
3 20 (7.75%) Remote Desktop
4 11 (4.26%) LAN
4 11 (4.26%) WAN
5 7 (2.71%) Internet
6 6 (2.33%) Skype
7 5 (1.94%) Intranet
7 5 (1.94%) Wi-Fi
7 5 (1.94%) Wireless
8 2 (0.78%) ADSL
8 2 (0.78%) Broadband
8 2 (0.78%) Ethernet
8 2 (0.78%) Firewall
8 2 (0.78%) VoIP
9 1 (0.39%) BIG-IP
9 1 (0.39%) Cisco IPT
9 1 (0.39%) IP Telephony
Database & Business Intelligence
1 2 (0.78%) Amazon RDS
2 1 (0.39%) SQL Server
2 1 (0.39%) SQL Server 2008
Development Applications
1 3 (1.16%) JIRA
General
1 46 (17.83%) Finance
2 36 (13.95%) Law
3 23 (8.91%) Legal
4 14 (5.43%) Japanese Language
5 10 (3.88%) Retail
6 7 (2.71%) Banking
6 7 (2.71%) Italian Language
7 4 (1.55%) German Language
8 3 (1.16%) Local Government
8 3 (1.16%) Spanish Language
9 2 (0.78%) Advertising
9 2 (0.78%) Billing
9 2 (0.78%) French Language
9 2 (0.78%) International Banking
9 2 (0.78%) Investment Banking
9 2 (0.78%) Publishing
10 1 (0.39%) Financial Institution
10 1 (0.39%) Marketing
10 1 (0.39%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (0.78%) Middleware
2 1 (0.39%) HTML
2 1 (0.39%) X-Windows
Miscellaneous
1 44 (17.05%) Blackberry
2 15 (5.81%) Analytical Skills
3 11 (4.26%) iPhone
3 11 (4.26%) Management Information System
4 10 (3.88%) Smartphone
5 9 (3.49%) NHS
6 8 (3.10%) iPad
7 6 (2.33%) Fat Client
7 6 (2.33%) Thin Client
8 4 (1.55%) Client/Server
9 3 (1.16%) Virtual Team
10 2 (0.78%) BYOD
10 2 (0.78%) Computer Science
10 2 (0.78%) Handset
10 2 (0.78%) PKI
10 2 (0.78%) Reinsurance
10 2 (0.78%) Video Conferencing
11 1 (0.39%) CMDB
11 1 (0.39%) Data Protection Act
11 1 (0.39%) Statistics
Operating Systems
1 187 (72.48%) Windows
2 112 (43.41%) Windows 7
3 32 (12.40%) Windows 8
3 32 (12.40%) Windows XP
4 30 (11.63%) Windows Server
5 27 (10.47%) Mac OS X
6 22 (8.53%) Windows Server 2008
7 18 (6.98%) Windows 10
7 18 (6.98%) Windows Server 2003
8 8 (3.10%) Android
9 7 (2.71%) Windows Server 2012
10 5 (1.94%) Windows 2000
11 4 (1.55%) Apple iOS
12 3 (1.16%) Mac OS
13 2 (0.78%) Linux
13 2 (0.78%) Red Hat Enterprise Linux
14 1 (0.39%) Unix
14 1 (0.39%) Windows Vista
Processes & Methodologies
1 82 (31.78%) ITIL
2 38 (14.73%) Service Management
3 34 (13.18%) Incident Management
4 23 (8.91%) Problem Management
5 22 (8.53%) ITSM
6 18 (6.98%) Document Management
7 9 (3.49%) ITIL V3
8 8 (3.10%) Root Cause Analysis
9 7 (2.71%) ERP
9 7 (2.71%) Ticket Management
10 6 (2.33%) Change Management
10 6 (2.33%) Service Delivery
11 5 (1.94%) Configuration Management
11 5 (1.94%) Information Security
12 4 (1.55%) Fault Analysis
12 4 (1.55%) Network Management
13 3 (1.16%) Change Control
13 3 (1.16%) Software Deployment
13 3 (1.16%) Time Management
14 2 (0.78%) Release Management
Programming Languages
1 4 (1.55%) C
2 2 (0.78%) PowerShell
3 1 (0.39%) JavaScript
3 1 (0.39%) VBA
Qualifications
1 16 (6.20%) Microsoft Certification
2 13 (5.04%) MCP
3 11 (4.26%) Degree
4 10 (3.88%) ITIL Certification
5 8 (3.10%) Security Cleared
6 7 (2.71%) MCSE
7 6 (2.33%) ITIL Foundation Certificate
8 5 (1.94%) MCSA
8 5 (1.94%) MOS
9 4 (1.55%) SC Cleared
10 3 (1.16%) A+ Certification
10 3 (1.16%) MCDST
10 3 (1.16%) MCTS
11 2 (0.78%) MCITP
12 1 (0.39%) BPSS Clearance
12 1 (0.39%) CTC Cleared
Quality Assurance & Compliance
1 37 (14.34%) SLA
2 2 (0.78%) ISO 9001
System Software
1 159 (61.63%) Active Directory
2 12 (4.65%) VMware Infrastructure
3 11 (4.26%) Virtual Desktop
4 6 (2.33%) XenApp
5 5 (1.94%) vSphere
6 4 (1.55%) Terminal Server
7 2 (0.78%) Terminal Services
8 1 (0.39%) BitLocker
8 1 (0.39%) UAG
8 1 (0.39%) XenDesktop
Systems Management
1 30 (11.63%) SCCM
2 3 (1.16%) SCSM
3 1 (0.39%) AirWatch
3 1 (0.39%) DameWare
3 1 (0.39%) WSUS
Vendors
1 92 (35.66%) Microsoft
2 68 (26.36%) Citrix
3 22 (8.53%) ServiceNow
4 18 (6.98%) iManage
4 18 (6.98%) VMware
5 17 (6.59%) LANDesk
6 14 (5.43%) Remedy
7 11 (4.26%) Cisco
7 11 (4.26%) Lotus
8 10 (3.88%) Apple
8 10 (3.88%) HP
9 8 (3.10%) Mitel
10 7 (2.71%) Dell
11 6 (2.33%) MobileIron
12 5 (1.94%) Altiris
12 5 (1.94%) BMC
13 4 (1.55%) Avaya
13 4 (1.55%) Canon
13 4 (1.55%) Google
13 4 (1.55%) SAP
London
Plan-net
Rate: Competitive rate
Posted: 6 days ago