The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 251 237 256
Rank change year-on-year
-14 +19
Contract jobs requiring a Service Desk Analyst 169 201 163
As % of all contract IT jobs located in London 0.70% 0.80% 0.62%
As % of the Job Titles category 0.75% 0.86% 0.67%
Number of daily rates quoted 87 103 57
Average daily rate
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of your Daily Rate
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£170 £188 £168
Average daily rate % change year-on-year
-9.33% +11.94%
90% offered a daily rate of more than £120 £113 £119
10% offered a daily rate of more than £202 £213 £225
UK excluding London average daily rate £125 £111 £110
% change year-on-year
+12.99% +0.56%
Number of hourly rates quoted 51 66 54
Average hourly rate £14.50 £15.00 £16.28
Average hourly rate % change year-on-year
-3.33% -7.83%
90% offered a hourly rate of more than £11.50 £12.25 £13.00
10% offered a hourly rate of more than £20.16 £23.50 £20.50
UK excluding London average hourly rate £13.18 £13.14 £13.14
% change year-on-year
+0.30% -0.03%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22473 23388 24374
As % of all contract IT jobs located in London 92.57% 92.79% 93.15%
Number of daily rates quoted 15289 16042 15998
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £274 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 430 455 623
Average hourly rate £17.50 £19.29 £20.00
Average hourly rate % change year-on-year
-9.25% -3.57%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £40.00 £45.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 22 August 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 22 August 2014.

Service Desk Analyst Hourly Rate Histogram in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +27 38 £185 +13.84% 12
Kingston Upon Thames -1 2 - - 1
New Malden - - - -
Wembley - - - -
Worcester Park - - - -
Wimbledon - - - -
Chiswick - - - -
Croydon - - - - 2
Greenford - - - -
Harrow - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 22 August 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 257 (71.39%) Windows
2 197 (54.72%) Active Directory
3 177 (49.17%) ITIL
4 167 (46.39%) MS Office
4 167 (46.39%) Microsoft
5 152 (42.22%) Windows 7
6 118 (32.78%) Windows XP
7 93 (25.83%) Blackberry
8 91 (25.28%) MS Excel
9 84 (23.33%) Citrix
10 57 (15.83%) Finance
11 55 (15.28%) Legal
12 54 (15.00%) Law
13 39 (10.83%) MS Exchange
14 37 (10.28%) ITIL Certification
15 36 (10.00%) MCP
15 36 (10.00%) Banking
16 35 (9.72%) Incident Management
16 35 (9.72%) IBM Notes
16 35 (9.72%) Lotus
17 32 (8.89%) Blackberry Enterprise Server
18 28 (7.78%) Document Management
19 26 (7.22%) MS PowerPoint
20 25 (6.94%) Retail
21 23 (6.39%) Remedy
22 22 (6.11%) Service Management
22 22 (6.11%) Android
23 20 (5.56%) Windows Vista
23 20 (5.56%) SLA
24 19 (5.28%) TCP/IP

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 22 August 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (10.83%) MS Exchange
2 35 (9.72%) IBM Notes
3 32 (8.89%) Blackberry Enterprise Server
4 14 (3.89%) Exchange Server 2010
5 8 (2.22%) WorkSite
6 5 (1.39%) SharePoint
7 3 (0.83%) Lync
8 2 (0.56%) Exchange Server 2003
9 1 (0.28%) Lotus Domino
9 1 (0.28%) CMS
Applications
1 167 (46.39%) MS Office
2 91 (25.28%) MS Excel
3 26 (7.22%) MS PowerPoint
4 3 (0.83%) MS Visio
5 2 (0.56%) Spreadsheet
Business Applications
1 2 (0.56%) Oracle General Ledger
1 2 (0.56%) Oracle EBS R12
1 2 (0.56%) Oracle EBS
2 1 (0.28%) Oracle Financials
2 1 (0.28%) Oracle Payables
2 1 (0.28%) Oracle Procure-to-Pay
2 1 (0.28%) Oracle Internet Expenses
2 1 (0.28%) Oracle iProcurement
2 1 (0.28%) assyst
2 1 (0.28%) Remedy ITSM
2 1 (0.28%) Cerner Millennium
Cloud Services
1 15 (4.17%) Office 365
2 3 (0.83%) Google Apps
3 1 (0.28%) SaaS
Communications & Networking
1 19 (5.28%) TCP/IP
2 13 (3.61%) VPN
3 10 (2.78%) LAN
3 10 (2.78%) WAN
4 8 (2.22%) DNS
5 7 (1.94%) VoIP
5 7 (1.94%) Internet
6 5 (1.39%) IP Telephony
7 4 (1.11%) MPLS
7 4 (1.11%) DHCP
7 4 (1.11%) Broadband
8 3 (0.83%) Wireless
9 2 (0.56%) Cisco IOS
9 2 (0.56%) Network Security
9 2 (0.56%) Wi-Fi
9 2 (0.56%) PBX
10 1 (0.28%) Intranet
10 1 (0.28%) SAN
10 1 (0.28%) SSL
10 1 (0.28%) FTP
Database & Business Intelligence
1 3 (0.83%) MS Access
2 2 (0.56%) Oracle BI EE
3 1 (0.28%) SQL Server
3 1 (0.28%) Oracle Reports
General
1 57 (15.83%) Finance
2 55 (15.28%) Legal
3 54 (15.00%) Law
4 36 (10.00%) Banking
5 25 (6.94%) Retail
6 16 (4.44%) French Language
6 16 (4.44%) Investment Banking
7 9 (2.50%) Back Office
8 8 (2.22%) Advertising
9 5 (1.39%) Front Office
10 3 (0.83%) Telecoms
11 2 (0.56%) German Language
11 2 (0.56%) Japanese Language
12 1 (0.28%) Financial Institution
12 1 (0.28%) Games
12 1 (0.28%) Russian Language
12 1 (0.28%) Spanish Language
12 1 (0.28%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (0.28%) HTML
1 1 (0.28%) CSS
Miscellaneous
1 93 (25.83%) Blackberry
2 18 (5.00%) Handset
3 17 (4.72%) NHS
4 13 (3.61%) Management Information System
5 9 (2.50%) iPhone
6 8 (2.22%) Video Conferencing
6 8 (2.22%) Client/Server
7 4 (1.11%) Mobile Computing
8 3 (0.83%) Thin Client
8 3 (0.83%) EPoS
8 3 (0.83%) iPad
8 3 (0.83%) Hedge funds
8 3 (0.83%) Fat Client
9 1 (0.28%) Chip and PIN
9 1 (0.28%) Digital Media
9 1 (0.28%) PDA
Operating Systems
1 257 (71.39%) Windows
2 152 (42.22%) Windows 7
3 118 (32.78%) Windows XP
4 22 (6.11%) Android
5 20 (5.56%) Windows Vista
6 17 (4.72%) Windows 8
7 16 (4.44%) Windows Server 2008
7 16 (4.44%) Apple iOS
8 15 (4.17%) Windows Server 2003
9 4 (1.11%) Windows Server 2012
10 3 (0.83%) Mac OS X
10 3 (0.83%) UNIX
10 3 (0.83%) Windows Mobile
11 2 (0.56%) Windows 2000
12 1 (0.28%) Windows NT
12 1 (0.28%) Mac OS
Processes & Methodologies
1 177 (49.17%) ITIL
2 35 (9.72%) Incident Management
3 28 (7.78%) Document Management
4 22 (6.11%) Service Management
5 16 (4.44%) E-Commerce
6 14 (3.89%) ITIL V3
7 9 (2.50%) Service Delivery
7 9 (2.50%) Time Management
7 9 (2.50%) Problem Management
8 5 (1.39%) ITIL V2
8 5 (1.39%) Software Deployment
8 5 (1.39%) Service Desk Management
9 4 (1.11%) Asset Management
9 4 (1.11%) Change Management
9 4 (1.11%) Disaster Recovery
10 3 (0.83%) CRM
10 3 (0.83%) BCP
10 3 (0.83%) ITSM
10 3 (0.83%) Information Security
11 2 (0.56%) Knowledge Management
Programming Languages
1 6 (1.67%) SQL
2 2 (0.56%) PowerShell
Qualifications
1 37 (10.28%) ITIL Certification
2 36 (10.00%) MCP
3 15 (4.17%) A+ Certification
4 13 (3.61%) Microsoft Certification
4 13 (3.61%) MOS
5 12 (3.33%) Degree
6 9 (2.50%) Security Cleared
7 8 (2.22%) MCSE
8 5 (1.39%) ITIL Foundation Certificate
9 4 (1.11%) SC Cleared
9 4 (1.11%) DV Cleared
10 3 (0.83%) MCDST
10 3 (0.83%) MCITP
11 2 (0.56%) MCSA
12 1 (0.28%) PRINCE2 Certification
12 1 (0.28%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 20 (5.56%) SLA
2 1 (0.28%) QA
System Software
1 197 (54.72%) Active Directory
2 10 (2.78%) VMware Infrastructure
3 5 (1.39%) XenApp
4 3 (0.83%) Terminal Server
5 1 (0.28%) MetaFrame
5 1 (0.28%) VMware ESX
5 1 (0.28%) vSphere
5 1 (0.28%) VMware Server
Systems Management
1 10 (2.78%) SCCM
2 6 (1.67%) Systems Management Server (SMS)
3 3 (0.83%) ZENworks
3 3 (0.83%) NetBackup
4 2 (0.56%) HP Data Protector
4 2 (0.56%) DameWare
4 2 (0.56%) ARCserve
5 1 (0.28%) MAILsweeper
Vendors
1 167 (46.39%) Microsoft
2 84 (23.33%) Citrix
3 35 (9.72%) Lotus
4 23 (6.39%) Remedy
5 15 (4.17%) VMware
6 14 (3.89%) HP
7 13 (3.61%) Apple
8 10 (2.78%) Cisco
9 8 (2.22%) ServiceNow
10 6 (1.67%) Altiris
10 6 (1.67%) LANDesk
10 6 (1.67%) Google
10 6 (1.67%) Dell
11 5 (1.39%) Oracle
11 5 (1.39%) Wyse
12 4 (1.11%) Reuters
12 4 (1.11%) Bloomberg
13 3 (0.83%) IBM
13 3 (0.83%) Interwoven
13 3 (0.83%) McAfee
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