The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 237 258 215
Rank change year-on-year
+21 -43
Contract jobs requiring a Service Desk Analyst 180 173 180
As % of all contract IT jobs located in London 0.78% 0.71% 0.84%
As % of the Job Titles category 0.85% 0.77% 0.90%
Number of daily rates quoted 89 79 68
Average daily rate
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£175 £170 £173
Average daily rate % change year-on-year
+2.94% -1.44%
90% offered a daily rate of more than £118 £112 £100
10% offered a daily rate of more than £210 £213 £225
UK excluding London average daily rate £123 £98 £109
% change year-on-year
+25.64% -10.34%
Number of hourly rates quoted 50 49 72
Average hourly rate £13.50 £16.50 £16.00
Average hourly rate % change year-on-year
-18.18% +3.12%
90% offered a hourly rate of more than £11.00 £11.00 £12.50
10% offered a hourly rate of more than £18.20 £17.90 £21.90
UK excluding London average hourly rate £12.33 £12.50 £12.35
% change year-on-year
-1.40% +1.21%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21269 22575 19948
As % of all contract IT jobs located in London 92.25% 93.08% 93.23%
Number of daily rates quoted 15335 15541 13354
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.57% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 397 386 546
Average hourly rate £17.00 £19.00 £19.50
Average hourly rate % change year-on-year
-10.52% -2.56%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £34.18 £39.60 £45.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in London

Service Desk Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Daily Rate Trend in London

Service Desk Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the London region over the 3 months to 19 December 2014.

Service Desk Analyst Daily Rate Histogram in London

Service Desk Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the London region.

Service Desk Analyst Hourly Rate Trend in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 43 £180 -5.26% 10
Uxbridge +13 12 - -
Chessington - 3 £150 -
Croydon -3 1 - -
Harrow - - - -
Stanmore - - - -
Surbiton - - - -
Twickenham - - - -
West Drayton - - - -
Wimbledon - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in London

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 275 (74.32%) Windows
2 218 (58.92%) Active Directory
3 169 (45.68%) MS Office
4 168 (45.41%) Windows 7
5 156 (42.16%) Microsoft
6 154 (41.62%) ITIL
7 106 (28.65%) Windows XP
8 90 (24.32%) MS Excel
9 89 (24.05%) Blackberry
10 88 (23.78%) Citrix
11 75 (20.27%) Finance
12 57 (15.41%) Legal
13 48 (12.97%) MS Exchange
14 46 (12.43%) Law
15 45 (12.16%) SLA
16 41 (11.08%) Blackberry Enterprise Server
17 35 (9.46%) VPN
18 33 (8.92%) Banking
19 25 (6.76%) Service Management
19 25 (6.76%) Remedy
19 25 (6.76%) MS PowerPoint
19 25 (6.76%) Incident Management
20 24 (6.49%) Android
20 24 (6.49%) Analytical Skills
21 22 (5.95%) MOS
21 22 (5.95%) SCCM
22 20 (5.41%) Windows Server 2008
22 20 (5.41%) Apple iOS
23 19 (5.14%) VMware
24 18 (4.86%) Lotus

Service Desk Analyst
Top Related IT Skills in London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (12.97%) MS Exchange
2 41 (11.08%) Blackberry Enterprise Server
3 18 (4.86%) IBM Notes
4 17 (4.59%) SharePoint
4 17 (4.59%) WorkSite
5 14 (3.78%) Exchange Server 2010
6 10 (2.70%) Lync
7 3 (0.81%) Exchange Server 2003
7 3 (0.81%) Exchange Server 2007
8 2 (0.54%) CMS
9 1 (0.27%) IIS
Applications
1 169 (45.68%) MS Office
2 90 (24.32%) MS Excel
3 25 (6.76%) MS PowerPoint
4 6 (1.62%) MS Visio
5 3 (0.81%) Spreadsheet
6 1 (0.27%) AutoCAD
Business Applications
1 7 (1.89%) assyst
2 3 (0.81%) Remedy ITSM
3 2 (0.54%) Oracle General Ledger
3 2 (0.54%) Oracle EBS R12
3 2 (0.54%) Oracle EBS
4 1 (0.27%) Oracle Financials
4 1 (0.27%) Oracle iProcurement
4 1 (0.27%) Oracle Payables
4 1 (0.27%) Oracle Procure-to-Pay
4 1 (0.27%) Oracle Internet Expenses
Cloud Services
1 13 (3.51%) Google Apps
2 2 (0.54%) Office 365
Communications & Networking
1 35 (9.46%) VPN
2 16 (4.32%) TCP/IP
3 12 (3.24%) LAN
4 11 (2.97%) Wireless
5 10 (2.70%) Wi-Fi
6 9 (2.43%) Internet
7 5 (1.35%) WAN
7 5 (1.35%) IP Telephony
8 4 (1.08%) Cisco IPT
8 4 (1.08%) VoIP
8 4 (1.08%) MPLS
9 2 (0.54%) DNS
9 2 (0.54%) PBX
10 1 (0.27%) ADSL
10 1 (0.27%) DHCP
10 1 (0.27%) SAN
Database & Business Intelligence
1 3 (0.81%) SQL Server
2 2 (0.54%) Oracle BI EE
2 2 (0.54%) MS Access
General
1 75 (20.27%) Finance
2 57 (15.41%) Legal
3 46 (12.43%) Law
4 33 (8.92%) Banking
5 17 (4.59%) Retail
6 16 (4.32%) Investment Banking
7 8 (2.16%) French Language
7 8 (2.16%) Financial Institution
8 7 (1.89%) Front Office
9 6 (1.62%) Back Office
10 3 (0.81%) Telecoms
11 2 (0.54%) German Language
11 2 (0.54%) Russian Language
11 2 (0.54%) Spanish Language
11 2 (0.54%) Games
11 2 (0.54%) Advertising
11 2 (0.54%) Publishing
12 1 (0.27%) Multimedia
12 1 (0.27%) Japanese Language
Libraries, Frameworks & Software Standards
1 2 (0.54%) LINQ
Miscellaneous
1 89 (24.05%) Blackberry
2 24 (6.49%) Analytical Skills
3 18 (4.86%) NHS
4 16 (4.32%) Handset
5 14 (3.78%) Video Conferencing
6 13 (3.51%) iPhone
7 11 (2.97%) iPad
8 10 (2.70%) Hedge funds
9 6 (1.62%) Smartphone
9 6 (1.62%) Fat Client
9 6 (1.62%) Thin Client
10 4 (1.08%) Digital Media
10 4 (1.08%) Client/Server
10 4 (1.08%) Management Information System
10 4 (1.08%) Mainframe
11 2 (0.54%) User Experience
11 2 (0.54%) EPoS
12 1 (0.27%) SecurID
12 1 (0.27%) PDA
Operating Systems
1 275 (74.32%) Windows
2 168 (45.41%) Windows 7
3 106 (28.65%) Windows XP
4 24 (6.49%) Android
5 20 (5.41%) Windows Server 2008
5 20 (5.41%) Apple iOS
6 15 (4.05%) Windows 8
7 13 (3.51%) Windows Vista
8 11 (2.97%) Mac OS
9 10 (2.70%) Windows Server 2003
10 6 (1.62%) Windows Server 2012
11 4 (1.08%) Windows Mobile
12 3 (0.81%) UNIX
12 3 (0.81%) Mac OS X
Processes & Methodologies
1 154 (41.62%) ITIL
2 25 (6.76%) Service Management
2 25 (6.76%) Incident Management
3 14 (3.78%) Document Management
3 14 (3.78%) ITSM
4 11 (2.97%) E-Commerce
4 11 (2.97%) Service Delivery
5 9 (2.43%) Asset Management
6 7 (1.89%) Change Management
6 7 (1.89%) Time Management
6 7 (1.89%) Software Deployment
7 6 (1.62%) Logistics
7 6 (1.62%) Investment Management
8 5 (1.35%) CRM
8 5 (1.35%) Service Desk Management
9 4 (1.08%) ITIL V3
10 3 (0.81%) Practice Management
10 3 (0.81%) ERP
11 2 (0.54%) Coaching
11 2 (0.54%) Business Transformation
Programming Languages
1 8 (2.16%) SQL
2 1 (0.27%) PowerShell
Qualifications
1 22 (5.95%) MOS
2 17 (4.59%) Microsoft Certification
3 16 (4.32%) Degree
3 16 (4.32%) ITIL Certification
4 11 (2.97%) MCP
4 11 (2.97%) ITIL Foundation Certificate
5 9 (2.43%) A+ Certification
5 9 (2.43%) MCSE
6 4 (1.08%) MCSA
7 2 (0.54%) SC Cleared
7 2 (0.54%) Security Cleared
7 2 (0.54%) MCDST
8 1 (0.27%) HND
8 1 (0.27%) PRINCE2 Certification
8 1 (0.27%) MCITP
8 1 (0.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 45 (12.16%) SLA
2 5 (1.35%) Sarbanes-Oxley
2 5 (1.35%) Dodd-Frank
System Software
1 218 (58.92%) Active Directory
2 13 (3.51%) Terminal Server
3 6 (1.62%) VMware Infrastructure
4 2 (0.54%) XenApp
5 1 (0.27%) VMware ESX
5 1 (0.27%) Terminal Services
5 1 (0.27%) Hyper-V
5 1 (0.27%) vSphere
Systems Management
1 22 (5.95%) SCCM
2 4 (1.08%) DameWare
3 3 (0.81%) ZENworks
3 3 (0.81%) Systems Management Server (SMS)
3 3 (0.81%) Casper Suite
4 1 (0.27%) MAILsweeper
4 1 (0.27%) CiscoWorks
4 1 (0.27%) Tivoli
4 1 (0.27%) Tivoli Storage Manager
4 1 (0.27%) SCOM
Vendors
1 156 (42.16%) Microsoft
2 88 (23.78%) Citrix
3 25 (6.76%) Remedy
4 19 (5.14%) VMware
5 18 (4.86%) Lotus
6 16 (4.32%) Google
7 14 (3.78%) Altiris
8 13 (3.51%) Interwoven
8 13 (3.51%) ServiceNow
9 11 (2.97%) AppSense
10 9 (2.43%) Cisco
10 9 (2.43%) LANDesk
11 7 (1.89%) Wyse
11 7 (1.89%) HP
12 6 (1.62%) Dell
12 6 (1.62%) Oracle
12 6 (1.62%) Open Text
13 5 (1.35%) Bloomberg
14 4 (1.08%) SAP
15 3 (0.81%) Avaya
City, London
Randstad Technologies
Rate: £22 - £25 per hour
Posted: Yesterday
London
TEKsystems
Rate: £12 - £13 per hour
Posted: 2 days ago
City of London
Interquest - IQ ESM
Rate: £120 per day
Posted: 4 days ago
Bromley, Kent
Remit Resources
Rate: £12 - £13 per hour
Posted: 4 days ago
City, London
Thebes IT
Posted: 4 days ago
City of London
Quantica Technology - London
Rate: £170 - £200 per day
Posted: 10 days ago
City of London
Interquest - IQ ESM
Rate: £120 per day
Posted: 18 days ago
London
Hays IT - Uk Posting account
Rate: £150.00 - £170.00 per day
Posted: 25 days ago