The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 315 385 433
Rank change year-on-year
+70 +48
Permanent jobs requiring a Service Desk Analyst 921 632 537
As % of all permanent IT jobs located in England 0.92% 0.64% 0.53%
As % of the Job Titles category 0.97% 0.68% 0.56%
Number of salaries quoted 806 583 469
Average salary £22,750 £23,000 £22,500
Average salary % change year-on-year
-1.08% +2.22%
90% offered a salary of more than £19,000 £19,000 £18,250
10% offered a salary of more than £32,000 £33,000 £30,000
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94647 92576 95847
As % of all permanent IT jobs located in England 94.87% 94.45% 94.96%
Number of salaries quoted 78762 75162 81879
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 February 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +85 358 £27,000 - 40
South East +23 234 £21,750 -1.13% 25
Yorkshire +38 95 £22,500 +9.75% 14
East of England +25 59 £23,000 +4.54% 5
North West +3 55 £19,000 -15.55% 9
West Midlands +9 42 £20,248 +1.24% 6
South West -12 41 £23,750 +18.75% 9
East Midlands +26 28 £21,500 +10.25% 6
North East -13 6 £18,000 -20.00% 2
Midlands - 4 £22,000 - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1254 (65.18%) Windows
2 1070 (55.61%) ITIL
3 1043 (54.21%) Active Directory
4 995 (51.72%) Microsoft
5 993 (51.61%) MS Office
6 706 (36.69%) Windows 7
7 631 (32.80%) MS Excel
8 516 (26.82%) SLA
9 411 (21.36%) Windows XP
10 404 (21.00%) MS Exchange
11 376 (19.54%) Citrix
12 338 (17.57%) Blackberry
13 277 (14.40%) Finance
14 254 (13.20%) Service Management
15 242 (12.58%) Incident Management
16 217 (11.28%) Microsoft Certification
17 189 (9.82%) MCP
18 186 (9.67%) Windows Server 2008
19 184 (9.56%) Blackberry Enterprise Server
20 178 (9.25%) Law
21 169 (8.78%) WAN
22 168 (8.73%) TCP/IP
23 161 (8.37%) LAN
24 153 (7.95%) Windows 8
25 137 (7.12%) DNS
25 137 (7.12%) Cisco
26 136 (7.07%) Windows Server 2003
26 136 (7.07%) Legal
26 136 (7.07%) VMware
27 131 (6.81%) Degree

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 404 (21.00%) MS Exchange
2 184 (9.56%) Blackberry Enterprise Server
3 104 (5.41%) Exchange Server 2010
4 88 (4.57%) Exchange Server 2007
5 72 (3.74%) Exchange Server 2003
6 62 (3.22%) IBM Notes
7 51 (2.65%) SharePoint
8 49 (2.55%) Lync
9 28 (1.46%) Exchange Server 2013
10 14 (0.73%) WorkSite
11 6 (0.31%) IIS
11 6 (0.31%) Confluence
12 5 (0.26%) CMS
12 5 (0.26%) Exchange Server 2000
13 3 (0.16%) Documentum
13 3 (0.16%) SharePoint 2010
14 2 (0.10%) Moodle
15 1 (0.052%) OpenEdge
Applications
1 993 (51.61%) MS Office
2 631 (32.80%) MS Excel
3 99 (5.15%) MS PowerPoint
4 27 (1.40%) MS Visio
5 7 (0.36%) MS Project
6 6 (0.31%) Acrobat
7 2 (0.10%) Spreadsheet
Business Applications
1 16 (0.83%) Remedy ITSM
2 10 (0.52%) Agresso
3 3 (0.16%) Dynamics CRM
4 2 (0.10%) assyst
5 1 (0.052%) SAP CS
5 1 (0.052%) Changepoint
5 1 (0.052%) SAP CCM
5 1 (0.052%) CA PPM
5 1 (0.052%) SAP ERP
5 1 (0.052%) Magento
5 1 (0.052%) Sage 50
5 1 (0.052%) Fredhopper
Cloud Services
1 22 (1.14%) Office 365
2 7 (0.36%) SaaS
3 6 (0.31%) PaaS
3 6 (0.31%) IaaS
4 4 (0.21%) Google Apps
4 4 (0.21%) Cloud Computing
4 4 (0.21%) Microsoft Azure
5 1 (0.052%) Yammer
Communications & Networking
1 169 (8.78%) WAN
2 168 (8.73%) TCP/IP
3 161 (8.37%) LAN
4 137 (7.12%) DNS
5 115 (5.98%) DHCP
6 114 (5.93%) Internet
7 106 (5.51%) VPN
8 87 (4.52%) VoIP
9 83 (4.31%) Firewall
10 35 (1.82%) Wireless
11 31 (1.61%) SAN
12 22 (1.14%) IP Telephony
12 22 (1.14%) Broadband
13 20 (1.04%) ADSL
14 18 (0.94%) Network Security
15 14 (0.73%) Ethernet
15 14 (0.73%) FTP
16 13 (0.68%) SSL
17 11 (0.57%) Wi-Fi
18 10 (0.52%) Intranet
Database & Business Intelligence
1 50 (2.60%) SQL Server
2 20 (1.04%) SQL Server 2008
3 9 (0.47%) SQL Server 2005
4 5 (0.26%) SQL Server 2000
5 4 (0.21%) Relational Database
6 2 (0.10%) Oracle Database
6 2 (0.10%) SQLPlus
6 2 (0.10%) Data Warehouse
6 2 (0.10%) BusinessObjects
7 1 (0.052%) Crystal Reports
7 1 (0.052%) MS Access
7 1 (0.052%) MySQL
Development Applications
1 2 (0.10%) Hudson
2 1 (0.052%) JIRA
General
1 277 (14.40%) Finance
2 178 (9.25%) Law
3 136 (7.07%) Legal
4 83 (4.31%) Banking
5 71 (3.69%) Telecoms
6 56 (2.91%) Retail
7 25 (1.30%) Advertising
8 15 (0.78%) Financial Institution
9 13 (0.68%) Manufacturing
10 12 (0.62%) German Language
11 11 (0.57%) Investment Banking
12 10 (0.52%) Local Government
12 10 (0.52%) French Language
13 8 (0.42%) Publishing
14 7 (0.36%) Marketing
15 6 (0.31%) Spanish Language
16 5 (0.26%) Back Office
17 4 (0.21%) Multimedia
17 4 (0.21%) Polish Language
18 3 (0.16%) Retail Banking
Libraries, Frameworks & Software Standards
1 10 (0.52%) HTML
1 10 (0.52%) XML
2 8 (0.42%) CSS
3 5 (0.26%) Flash
3 5 (0.26%) HTML5
4 2 (0.10%) WAP
4 2 (0.10%) .NET
5 1 (0.052%) J2EE
5 1 (0.052%) ASP.NET
5 1 (0.052%) COM
5 1 (0.052%) EDI
5 1 (0.052%) Web Services
5 1 (0.052%) Application Packaging
5 1 (0.052%) LINQ
5 1 (0.052%) jQuery
5 1 (0.052%) Mason
Miscellaneous
1 338 (17.57%) Blackberry
2 121 (6.29%) Analytical Skills
3 69 (3.59%) Management Information System
4 54 (2.81%) iPhone
5 53 (2.75%) Video Conferencing
6 41 (2.13%) Fat Client
6 41 (2.13%) Thin Client
7 32 (1.66%) iPad
8 31 (1.61%) Computer Science
9 22 (1.14%) Smartphone
10 19 (0.99%) CMDB
11 15 (0.78%) Hedge funds
11 15 (0.78%) PDA
12 14 (0.73%) Mathematics
13 12 (0.62%) EPoS
14 10 (0.52%) Enterprise Software
15 9 (0.47%) Handset
16 8 (0.42%) Mobile Computing
16 8 (0.42%) FMCG
16 8 (0.42%) User Experience
Operating Systems
1 1254 (65.18%) Windows
2 706 (36.69%) Windows 7
3 411 (21.36%) Windows XP
4 186 (9.67%) Windows Server 2008
5 153 (7.95%) Windows 8
6 136 (7.07%) Windows Server 2003
7 56 (2.91%) Windows Vista
8 54 (2.81%) Windows Server 2012
9 37 (1.92%) Mac OS X
10 31 (1.61%) Linux
11 30 (1.56%) Android
12 27 (1.40%) UNIX
13 17 (0.88%) Apple iOS
14 16 (0.83%) Mac OS
15 11 (0.57%) Windows 2000
16 8 (0.42%) Windows 2000 Server
17 6 (0.31%) Windows Mobile
18 4 (0.21%) Windows Phone
19 3 (0.16%) CentOS
20 2 (0.10%) Solaris
Processes & Methodologies
1 1070 (55.61%) ITIL
2 254 (13.20%) Service Management
3 242 (12.58%) Incident Management
4 129 (6.70%) Service Delivery
5 85 (4.42%) ITSM
6 80 (4.16%) Problem Management
7 72 (3.74%) ITIL V3
8 69 (3.59%) Document Management
9 57 (2.96%) Change Management
10 52 (2.70%) CRM
11 49 (2.55%) Asset Management
12 45 (2.34%) Kalman Filter
13 42 (2.18%) Coaching
14 40 (2.08%) Time Management
15 28 (1.46%) Mentoring
16 25 (1.30%) Service Desk Management
16 25 (1.30%) Change Control
16 25 (1.30%) Root Cause Analysis
16 25 (1.30%) Configuration Management
17 17 (0.88%) Stakeholder Management
Programming Languages
1 53 (2.75%) SQL
2 27 (1.40%) C
3 11 (0.57%) Java
4 9 (0.47%) JavaScript
5 3 (0.16%) PL/SQL
6 2 (0.10%) PowerShell
6 2 (0.10%) PHP
7 1 (0.052%) C#
7 1 (0.052%) VBA
Qualifications
1 217 (11.28%) Microsoft Certification
2 189 (9.82%) MCP
3 131 (6.81%) Degree
4 116 (6.03%) ITIL Certification
5 86 (4.47%) MCSE
6 85 (4.42%) Cisco Certification
7 79 (4.11%) CCNA
8 76 (3.95%) Security Cleared
9 71 (3.69%) ITIL Foundation Certificate
10 66 (3.43%) MCSA
11 63 (3.27%) SC Cleared
12 61 (3.17%) A+ Certification
13 54 (2.81%) MCITP
14 46 (2.39%) MCDST
15 32 (1.66%) MOS
16 25 (1.30%) VCP4
17 21 (1.09%) MCTS
18 13 (0.68%) HND
19 11 (0.57%) DV Cleared
20 10 (0.52%) Citrix Certification
Quality Assurance & Compliance
1 516 (26.82%) SLA
2 11 (0.57%) ISO 9001
3 2 (0.10%) ISO/IEC 27001
3 2 (0.10%) QA
4 1 (0.052%) Sarbanes-Oxley
System Software
1 1043 (54.21%) Active Directory
2 110 (5.72%) VMware Infrastructure
3 92 (4.78%) XenApp
4 38 (1.98%) Hyper-V
4 38 (1.98%) Terminal Services
5 33 (1.72%) XenDesktop
6 26 (1.35%) Citrix Presentation Server
7 14 (0.73%) XenServer
8 4 (0.21%) vSphere
8 4 (0.21%) Novell eDirectory
9 3 (0.16%) UAG
10 2 (0.10%) VMware ESXi
10 2 (0.10%) MetaFrame
11 1 (0.052%) Terminal Server
11 1 (0.052%) VMware ESX
11 1 (0.052%) Microsoft App-V
Systems Management
1 84 (4.37%) SCCM
2 42 (2.18%) Norton AntiVirus
3 41 (2.13%) Backup Exec
4 29 (1.51%) Systems Management Server (SMS)
5 25 (1.30%) OpenView
6 9 (0.47%) DameWare
7 8 (0.42%) SCOM
8 7 (0.36%) McAfee ePO
9 4 (0.21%) ServiceCenter
10 3 (0.16%) ZENworks
10 3 (0.16%) Symantec Enterprise Vault
10 3 (0.16%) NetBackup
10 3 (0.16%) Unicenter
10 3 (0.16%) MOM
11 2 (0.10%) Tivoli Storage Manager
11 2 (0.10%) CiscoWorks
11 2 (0.10%) ITRS Geneos
12 1 (0.052%) SCDPM
12 1 (0.052%) SCSM
12 1 (0.052%) CA Spectrum
Vendors
1 995 (51.72%) Microsoft
2 376 (19.54%) Citrix
3 137 (7.12%) Cisco
4 136 (7.07%) VMware
5 112 (5.82%) HP
6 73 (3.79%) Symantec
7 62 (3.22%) Lotus
8 56 (2.91%) Remedy
9 49 (2.55%) Apple
10 48 (2.49%) Bloomberg
11 47 (2.44%) Reuters
12 35 (1.82%) ServiceNow
12 35 (1.82%) Dell
12 35 (1.82%) Avaya
13 26 (1.35%) Interwoven
13 26 (1.35%) Veeam
14 24 (1.25%) McAfee
15 19 (0.99%) CheckPoint
15 19 (0.99%) Juniper
16 17 (0.88%) Sophos
West Sussex
ARC IT Recruitment Ltd
Posted: 19 hours ago
Uxbridge, Middlesex
CV Screen Ltd
Salary: £22k - 25k per year + benefits
Posted: 20 hours ago
York, North Yorkshire
Randstad Technologies
Salary: £24000.00 - £28000.00 per annum + Final Salary Pension
Posted: 20 hours ago
Surrey
Cadence Resourcing
Salary: £25000 - £32000 per annum + Benefits
Posted: 21 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 21 hours ago
Altrincham, Cheshire
Rullion IT Plus
Salary: £18000 per annum
Posted: 23 hours ago
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: Yesterday
South West London
Parliamentary ICT
Salary: From £24,107 to £29,330 per annum
Posted: Yesterday
Bournemouth, Dorset
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: Yesterday
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
Bolton, Lancashire
Greywood Associates Limited
Salary: £18000 - £20000 per annum + shift + bens
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 - £18000 per annum + Benefits
Posted: 2 days ago
London
TEKsystems
Salary: £25000 - £32000 per annum + bonus + benefits + training
Posted: 2 days ago
Hampshire
Crimson Ltd
Salary: £18000 - £20000 per annum
Posted: 2 days ago
City, London
ComputAppoint
Salary: £25000 - £35000 per annum + Excellent Benefits
Posted: 2 days ago
Leicester, Leicestershire
Experis Ltd
Salary: £20000.00 per annum + £2,200 Shift Allowance
Posted: 2 days ago
Manchester, Lancashire
Slater Gordon
Salary: Excellent benefits and development/progression opportunities
Posted: 3 days ago