The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 310 387 375
Rank change year-on-year
+77 -12
Permanent jobs requiring a Service Desk Analyst 900 779 836
As % of all permanent IT jobs located in England 0.98% 0.76% 0.76%
As % of the Job Titles category 1.02% 0.79% 0.79%
Number of salaries quoted 769 688 750
Median salary £23,500 £24,000 £23,500
Median salary % change year-on-year
-2.08% +2.12%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £32,500 £32,500 £32,500
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88379 98270 105547
As % of all permanent IT jobs located in England 96.34% 96.20% 96.42%
Number of salaries quoted 75125 82336 85945
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 26 August 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +83 341 £29,000 +3.57% 17
South East +33 185 £22,500 - 18
Yorkshire +54 110 £21,500 - 9
East of England +44 67 £20,500 -6.81% 6
East Midlands +47 57 £24,000 -1.09% 2
West Midlands +15 51 £20,500 -2.38% 8
South West -22 50 £22,500 - 6
North West -15 32 £22,750 +13.75% 4
North East +7 7 £21,000 +31.25% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 1302 (72.86%) Windows
2 1010 (56.52%) Active Directory
3 859 (48.07%) MS Office
4 802 (44.88%) ITIL
5 796 (44.54%) Microsoft
6 740 (41.41%) Windows 7
7 574 (32.12%) MS Excel
8 473 (26.47%) SLA
9 366 (20.48%) Citrix
10 300 (16.79%) MS Exchange
11 295 (16.51%) Finance
12 248 (13.88%) Windows Server
13 245 (13.71%) Microsoft Certification
14 243 (13.60%) Service Management
15 223 (12.48%) Law
16 215 (12.03%) Legal
17 214 (11.98%) Cisco
18 201 (11.25%) Windows 8
19 189 (10.58%) Blackberry
20 168 (9.40%) VPN
21 167 (9.35%) Incident Management
22 165 (9.23%) Office 365
23 146 (8.17%) VMware
24 142 (7.95%) Windows XP
25 139 (7.78%) Windows Server 2008
26 131 (7.33%) Analytical Skills
27 125 (6.99%) TCP/IP
28 114 (6.38%) Blackberry Enterprise Server
28 114 (6.38%) Windows 10
29 113 (6.32%) DNS

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 300 (16.79%) MS Exchange
2 114 (6.38%) Blackberry Enterprise Server
3 111 (6.21%) Exchange Server 2010
4 69 (3.86%) SharePoint
5 67 (3.75%) Exchange Server 2007
6 45 (2.52%) Skype for Business
7 39 (2.18%) Exchange Server 2003
8 38 (2.13%) Exchange Server 2013
9 22 (1.23%) IBM Notes
10 21 (1.18%) IIS
11 6 (0.34%) Exchange Server 2000
12 3 (0.17%) Exchange Server 5.5
12 3 (0.17%) Office Communications Server
13 2 (0.11%) SharePoint 2010
14 1 (0.056%) CMS
14 1 (0.056%) Confluence
14 1 (0.056%) SharePoint 2013
Applications
1 859 (48.07%) MS Office
2 574 (32.12%) MS Excel
3 93 (5.20%) MS PowerPoint
4 14 (0.78%) MS Visio
5 8 (0.45%) Adobe Creative Suite
6 5 (0.28%) Acrobat
7 2 (0.11%) MS Project
8 1 (0.056%) InfoPath
8 1 (0.056%) Spreadsheet
Business Applications
1 8 (0.45%) assyst
2 4 (0.22%) Dynamics CRM
2 4 (0.22%) SystmOne
3 3 (0.17%) Remedy ITSM
4 2 (0.11%) Lorenzo
4 2 (0.11%) thinkFolio
5 1 (0.056%) Eikon
5 1 (0.056%) SAP Oil and Gas
Cloud Services
1 165 (9.23%) Office 365
2 47 (2.63%) Mimecast
3 23 (1.29%) Microsoft Azure
4 7 (0.39%) SaaS
5 4 (0.22%) Google Apps
6 1 (0.056%) Adobe Creative Cloud
6 1 (0.056%) Amazon AWS
Communications & Networking
1 168 (9.40%) VPN
2 125 (6.99%) TCP/IP
3 113 (6.32%) DNS
3 113 (6.32%) LAN
4 104 (5.82%) WAN
5 102 (5.71%) VoIP
6 83 (4.64%) DHCP
7 57 (3.19%) Firewall
8 55 (3.08%) Internet
9 29 (1.62%) Remote Desktop
10 18 (1.01%) SSL
11 16 (0.90%) Wireless
12 15 (0.84%) Intranet
12 15 (0.84%) IP Telephony
13 14 (0.78%) PBX
14 11 (0.62%) Ethernet
15 9 (0.50%) SAN
16 7 (0.39%) ADSL
17 6 (0.34%) Cisco ASA
17 6 (0.34%) Extranet
Database & Business Intelligence
1 35 (1.96%) SQL Server
2 8 (0.45%) Oracle Database
3 5 (0.28%) Relational Database
4 3 (0.17%) MS Access
4 3 (0.17%) SQL Server 2008
5 2 (0.11%) Crystal Reports
6 1 (0.056%) Oracle Reports
6 1 (0.056%) SQL Server 2000
6 1 (0.056%) SQL Server 2005
Development Applications
1 20 (1.12%) JIRA
2 1 (0.056%) Visual Studio
General
1 295 (16.51%) Finance
2 223 (12.48%) Law
3 215 (12.03%) Legal
4 86 (4.81%) Banking
5 41 (2.29%) Telecoms
6 40 (2.24%) International Banking
7 32 (1.79%) Retail
8 24 (1.34%) German Language
9 17 (0.95%) Marketing
10 15 (0.84%) French Language
10 15 (0.84%) Manufacturing
11 13 (0.73%) Italian Language
12 8 (0.45%) Front Office
13 7 (0.39%) Advertising
13 7 (0.39%) Financial Institution
13 7 (0.39%) Spanish Language
14 6 (0.34%) Back Office
14 6 (0.34%) Publishing
15 5 (0.28%) Welsh Language
16 3 (0.17%) Norwegian Language
Libraries, Frameworks & Software Standards
1 16 (0.90%) .NET
2 10 (0.56%) ASP.NET
2 10 (0.56%) jQuery
3 9 (0.50%) HTML
4 5 (0.28%) CSS
5 3 (0.17%) COM
6 1 (0.056%) EDI
6 1 (0.056%) Middleware
6 1 (0.056%) Software Packaging
6 1 (0.056%) Web Services
6 1 (0.056%) XML
Miscellaneous
1 189 (10.58%) Blackberry
2 131 (7.33%) Analytical Skills
3 92 (5.15%) iPhone
4 48 (2.69%) iPad
5 38 (2.13%) Management Information System
6 34 (1.90%) Video Conferencing
7 32 (1.79%) Smartphone
8 27 (1.51%) Computer Science
9 24 (1.34%) Driving Licence
10 19 (1.06%) Mathematics
11 18 (1.01%) Data Centre
11 18 (1.01%) Virtual Team
12 12 (0.67%) Data Protection Act
12 12 (0.67%) RSA SecurID
13 9 (0.50%) Client/Server
13 9 (0.50%) Fat Client
13 9 (0.50%) Thin Client
14 8 (0.45%) Economics
14 8 (0.45%) Enterprise Software
14 8 (0.45%) Fintech
Operating Systems
1 1302 (72.86%) Windows
2 740 (41.41%) Windows 7
3 248 (13.88%) Windows Server
4 201 (11.25%) Windows 8
5 142 (7.95%) Windows XP
6 139 (7.78%) Windows Server 2008
7 114 (6.38%) Windows 10
8 97 (5.43%) Windows Server 2003
9 89 (4.98%) Windows Server 2012
10 71 (3.97%) Android
11 39 (2.18%) Windows Vista
12 36 (2.01%) Mac OS X
13 31 (1.73%) Linux
14 21 (1.18%) Unix
15 18 (1.01%) Mac OS
16 12 (0.67%) Apple iOS
17 7 (0.39%) Windows 2000
18 6 (0.34%) Windows 2000 Server
19 5 (0.28%) Windows Mobile
20 4 (0.22%) VMS
Processes & Methodologies
1 802 (44.88%) ITIL
2 243 (13.60%) Service Management
3 167 (9.35%) Incident Management
4 111 (6.21%) Ticket Management
5 98 (5.48%) ITIL V3
6 92 (5.15%) Document Management
7 90 (5.04%) Service Delivery
8 82 (4.59%) Problem Management
9 74 (4.14%) Time Management
10 60 (3.36%) Virtual Environments
11 58 (3.25%) Case Management
12 50 (2.80%) Root Cause Analysis
13 44 (2.46%) ITSM
14 36 (2.01%) Change Management
15 35 (1.96%) Wealth Management
16 29 (1.62%) Continuous Improvement
17 28 (1.57%) Mentoring
18 26 (1.45%) CRM
19 22 (1.23%) Network Monitoring
20 19 (1.06%) Agile Software Development
Programming Languages
1 85 (4.76%) SQL
2 32 (1.79%) C
3 16 (0.90%) C#
4 9 (0.50%) PowerShell
5 8 (0.45%) JavaScript
6 6 (0.34%) Java
7 4 (0.22%) T-SQL
7 4 (0.22%) VB
8 3 (0.17%) PL/SQL
9 1 (0.056%) VBA
9 1 (0.056%) VBScript
Qualifications
1 245 (13.71%) Microsoft Certification
2 113 (6.32%) MCP
3 112 (6.27%) MCSE
4 99 (5.54%) Degree
5 88 (4.92%) ITIL Certification
6 73 (4.09%) Security Cleared
7 67 (3.75%) Cisco Certification
7 67 (3.75%) MCSA
8 63 (3.53%) CCNA
9 49 (2.74%) A+ Certification
10 45 (2.52%) SC Cleared
11 37 (2.07%) MCITP
12 33 (1.85%) MCDST
13 28 (1.57%) Network+ Certification
14 26 (1.45%) MOS
15 21 (1.18%) MCTS
16 18 (1.01%) ITIL Foundation Certificate
17 13 (0.73%) DV Cleared
18 8 (0.45%) HND
19 7 (0.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 473 (26.47%) SLA
2 21 (1.18%) QA
3 13 (0.73%) Sarbanes-Oxley
4 9 (0.50%) ISO 9001
5 7 (0.39%) ISO/IEC 27001
6 6 (0.34%) Data Quality
7 2 (0.11%) COBIT
8 1 (0.056%) ISO/IEC 20000
8 1 (0.056%) PCI DSS
System Software
1 1010 (56.52%) Active Directory
2 104 (5.82%) VMware Infrastructure
3 45 (2.52%) Hyper-V
4 39 (2.18%) XenApp
5 23 (1.29%) XenDesktop
6 6 (0.34%) Citrix Presentation Server
7 5 (0.28%) Virtual Machines
8 4 (0.22%) BitLocker
8 4 (0.22%) Firmware
8 4 (0.22%) Terminal Services
9 3 (0.17%) Terminal Server
9 3 (0.17%) UAG
9 3 (0.17%) Virtual Desktop
9 3 (0.17%) vSphere
10 2 (0.11%) Virtual Servers
10 2 (0.11%) VMware ESXi
11 1 (0.056%) Microsoft App-V
11 1 (0.056%) Microsoft Virtual Server
Systems Management
1 89 (4.98%) SCCM
2 26 (1.45%) Backup Exec
3 15 (0.84%) SCOM
4 13 (0.73%) NetBackup
5 12 (0.67%) AirWatch
6 9 (0.50%) Norton AntiVirus
7 8 (0.45%) Nagios
7 8 (0.45%) WSUS
8 6 (0.34%) DameWare
9 5 (0.28%) Casper Suite
9 5 (0.28%) Microsoft Intune
10 4 (0.22%) CA Spectrum
11 3 (0.17%) Symantec Endpoint Protection
11 3 (0.17%) Symantec Enterprise Vault
12 1 (0.056%) Failover Clustering
12 1 (0.056%) ServiceCenter
12 1 (0.056%) Systems Management Server (SMS)
12 1 (0.056%) Tivoli
12 1 (0.056%) Tivoli Storage Manager
Vendors
1 796 (44.54%) Microsoft
2 366 (20.48%) Citrix
3 214 (11.98%) Cisco
4 146 (8.17%) VMware
5 72 (4.03%) iManage
6 64 (3.58%) Mitel
7 55 (3.08%) Apple
8 54 (3.02%) HP
9 49 (2.74%) Remedy
10 39 (2.18%) Dell
10 39 (2.18%) ServiceNow
11 30 (1.68%) Symantec
12 29 (1.62%) Adobe
13 23 (1.29%) LANDesk
14 20 (1.12%) SolarWinds
15 19 (1.06%) Avaya
15 19 (1.06%) Lotus
16 17 (0.95%) Juniper
16 17 (0.95%) Sophos
17 16 (0.90%) Bloomberg
Surrey
Premier IT
Salary: £20000 - £25000 per annum
Posted: 6 hours ago
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 5 hours ago
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 56 minutes ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £27000 per annum
Posted: 22 minutes ago
London
Plan-net
Salary: Unspecified Market rate
Posted: Yesterday
Norwich, Norfolk
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £23000.00 per annum
Posted: 22 hours ago
West London
Ashdown IT
Salary: £25000 per annum + bonus
Posted: Yesterday
Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + 5% Pension & Benefits
Posted: Yesterday
Coventry, West Midlands (County)
Computer People
Salary: £20000.00 per annum
Posted: Yesterday
South West London
MI5
Salary: From £29,095 to £31,454 per annum
Posted: 2 days ago
Portsmouth, Hampshire
TEKsystems
Salary: £18000 - £21000 per annum + Benefits
Posted: Yesterday
York, North Yorkshire
Douglas-Scott
Salary: £15000 - £19000 per annum + Good Package
Posted: 2 days ago
London
Douglas-Scott
Salary: £32000 - £37000 per annum + Good Package
Posted: Yesterday
Leeds, West Yorkshire
CoreCom Consulting
Salary: £20000 - £27000 per annum + Benefits
Posted: 20 hours ago
Coventry, West Midlands (County)
Robert Walters
Salary: £20000 - £25000 per annum
Posted: 2 days ago
London
Plan-net
Salary: Unspecified Market rate
Posted: Yesterday
Gateshead, Tyne and Wear
RecruitmentRevolution.com Limited
Salary: Up to £22,000 per annum + Benefits
Posted: 19 hours ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 3 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £18000 - £23000 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 20-25k
Posted: 4 days ago
Leeds, West Yorkshire
Crimson Ltd
Salary: £18000 - £20000 per annum + benefits
Posted: 3 days ago
Salisbury, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + Pension & Benefits
Posted: 2 days ago
Epsom, Surrey
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £27 - 30 per year
Posted: 2 days ago
City, London
Experis Ltd
Salary: £20000.00 - £25000.00 per annum + Bonus + Training & Development
Posted: Yesterday
London
Austin Fraser
Salary: £25000 - £27000 per annum
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 2 days ago
South West London
Araya Partners Ltd
Salary: From £30,000 to £30,000 per annum Salary is up to 30k base + bonus + b
Posted: 4 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15,000 - £25,000 DOE
Posted: 4 days ago