The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 384 405 472
Rank change year-on-year
+21 +67
Permanent jobs requiring a Service Desk Analyst 730 582 500
As % of all permanent IT jobs located in England 0.65% 0.56% 0.42%
As % of the Job Titles category 0.68% 0.59% 0.45%
Number of salaries quoted 666 512 439
Average salary £23,000 £22,500 £23,000
Average salary % change year-on-year
+2.22% -2.17%
90% offered a salary of more than £18,500 £18,000 £18,500
10% offered a salary of more than £31,550 £30,000 £31,000
UK excluding London average salary £21,000 £21,000 £22,000
% change year-on-year
- -4.54%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106804 98560 112219
As % of all permanent IT jobs located in England 94.50% 94.70% 94.81%
Number of salaries quoted 87442 82989 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Desk Analyst
UK

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 18 April 2014.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -10 279 £27,500 +10.00% 32
South East +68 191 £22,000 -2.22% 28
Yorkshire -43 54 £20,000 - 10
North West +26 53 £22,025 +4.88% 9
South West +6 49 £20,000 - 5
East of England -33 41 £24,000 +9.09% 10
East Midlands -24 34 £17,875 -18.75% 4
West Midlands +3 23 £18,500 -4.18% 3
North East -11 7 £22,500 +18.42% 3
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 915 (65.50%) Windows
2 749 (53.61%) Active Directory
3 715 (51.18%) ITIL
4 662 (47.39%) Microsoft
5 658 (47.10%) MS Office
6 466 (33.36%) Windows 7
7 451 (32.28%) MS Excel
8 360 (25.77%) Windows XP
9 308 (22.05%) Citrix
10 304 (21.76%) MS Exchange
11 290 (20.76%) SLA
12 209 (14.96%) Microsoft Certification
13 194 (13.89%) Blackberry
14 193 (13.82%) Cisco
15 168 (12.03%) Windows Server 2008
16 165 (11.81%) Windows Server 2003
17 158 (11.31%) Finance
18 143 (10.24%) Incident Management
19 130 (9.31%) Service Management
20 129 (9.23%) TCP/IP
21 113 (8.09%) Law
22 111 (7.95%) SQL
23 105 (7.52%) Blackberry Enterprise Server
24 101 (7.23%) VMware
24 101 (7.23%) MCP
25 99 (7.09%) LAN
25 99 (7.09%) VPN
26 97 (6.94%) Degree
27 96 (6.87%) WAN
27 96 (6.87%) Legal

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 304 (21.76%) MS Exchange
2 105 (7.52%) Blackberry Enterprise Server
3 92 (6.59%) Exchange Server 2007
4 90 (6.44%) Exchange Server 2010
5 72 (5.15%) SharePoint
6 70 (5.01%) Exchange Server 2003
7 42 (3.01%) Lync
8 38 (2.72%) IBM Notes
9 23 (1.65%) SharePoint 2010
10 18 (1.29%) Exchange Server 2013
11 16 (1.15%) WorkSite
12 14 (1.00%) Documentum
13 10 (0.72%) CMS
13 10 (0.72%) Moodle
14 7 (0.50%) IIS
15 4 (0.29%) SAS
16 1 (0.072%) WebSphere
16 1 (0.072%) Exchange Server 2000
16 1 (0.072%) Lotus Domino
Applications
1 658 (47.10%) MS Office
2 451 (32.28%) MS Excel
3 52 (3.72%) MS PowerPoint
4 11 (0.79%) MS Visio
5 4 (0.29%) MS Project
6 3 (0.21%) AutoCAD
7 1 (0.072%) Spreadsheet
7 1 (0.072%) Acrobat
Business Applications
1 5 (0.36%) SAP ERP
1 5 (0.36%) assyst
1 5 (0.36%) SAP CRM
2 3 (0.21%) Dynamics CRM
3 2 (0.14%) Oracle CRM
3 2 (0.14%) Magento
3 2 (0.14%) Remedy ITSM
4 1 (0.072%) Misys Midas
Cloud Services
1 24 (1.72%) Office 365
2 8 (0.57%) SaaS
3 1 (0.072%) Microsoft Azure
Communications & Networking
1 129 (9.23%) TCP/IP
2 99 (7.09%) LAN
2 99 (7.09%) VPN
3 96 (6.87%) WAN
4 82 (5.87%) DNS
5 74 (5.30%) DHCP
6 67 (4.80%) Firewall
7 64 (4.58%) VoIP
8 59 (4.22%) Internet
9 35 (2.51%) ADSL
10 34 (2.43%) Cisco ASA
10 34 (2.43%) IP Telephony
11 32 (2.29%) Wireless
12 31 (2.22%) SAN
13 29 (2.08%) Broadband
14 26 (1.86%) Ethernet
15 25 (1.79%) FWSM
16 20 (1.43%) Cisco IPT
17 14 (1.00%) 3G
17 14 (1.00%) VLAN
Database & Business Intelligence
1 38 (2.72%) SQL Server
2 7 (0.50%) SQL Server 2008
3 6 (0.43%) MySQL
3 6 (0.43%) SQL Server 2005
4 5 (0.36%) SAP BW
4 5 (0.36%) SQL Server 2000
5 4 (0.29%) Crystal Reports
6 3 (0.21%) SQL Server 2012
7 1 (0.072%) Oracle Database
7 1 (0.072%) SQLite
Development Applications
1 8 (0.57%) JIRA
2 1 (0.072%) Git (software)
2 1 (0.072%) Subversion
General
1 158 (11.31%) Finance
2 113 (8.09%) Law
3 96 (6.87%) Legal
4 51 (3.65%) Banking
5 44 (3.15%) Telecoms
6 20 (1.43%) Retail
7 18 (1.29%) Investment Banking
8 16 (1.15%) Advertising
9 15 (1.07%) Financial Institution
10 9 (0.64%) French Language
10 9 (0.64%) Back Office
11 8 (0.57%) Manufacturing
11 8 (0.57%) Games
12 6 (0.43%) Publishing
12 6 (0.43%) Marketing
12 6 (0.43%) German Language
13 3 (0.21%) Spanish Language
13 3 (0.21%) Pharmaceutical
14 1 (0.072%) Mandarin Language
14 1 (0.072%) Electronics
Libraries, Frameworks & Software Standards
1 13 (0.93%) .NET
2 10 (0.72%) CSS
3 8 (0.57%) COM
3 8 (0.57%) HTML
4 6 (0.43%) XML
5 5 (0.36%) Web Services
6 3 (0.21%) SOAP
7 1 (0.072%) REST
7 1 (0.072%) JSON
7 1 (0.072%) Ajax
7 1 (0.072%) HTML5
7 1 (0.072%) jQuery
7 1 (0.072%) LAMP
7 1 (0.072%) Flash
7 1 (0.072%) MSMQ
7 1 (0.072%) EDI
7 1 (0.072%) ASP.NET
Miscellaneous
1 194 (13.89%) Blackberry
2 43 (3.08%) Management Information System
3 34 (2.43%) iPhone
4 27 (1.93%) Computer Science
5 23 (1.65%) Mathematics
6 19 (1.36%) Firmware
6 19 (1.36%) PDA
7 16 (1.15%) Thin Client
7 16 (1.15%) Fat Client
8 15 (1.07%) Hedge funds
8 15 (1.07%) EPoS
9 13 (0.93%) Video Conferencing
10 12 (0.86%) iPad
11 11 (0.79%) AS400
12 10 (0.72%) Client/Server
12 10 (0.72%) Handset
13 6 (0.43%) iSeries
13 6 (0.43%) Smartphone
13 6 (0.43%) Statistics
13 6 (0.43%) Digital Media
Operating Systems
1 915 (65.50%) Windows
2 466 (33.36%) Windows 7
3 360 (25.77%) Windows XP
4 168 (12.03%) Windows Server 2008
5 165 (11.81%) Windows Server 2003
6 50 (3.58%) Windows 8
7 40 (2.86%) Linux
8 38 (2.72%) Windows Vista
9 33 (2.36%) Mac OS X
10 26 (1.86%) Android
11 25 (1.79%) Windows Server 2012
12 21 (1.50%) Windows 2000
13 15 (1.07%) Apple iOS
13 15 (1.07%) UNIX
14 11 (0.79%) Windows 2000 Server
15 9 (0.64%) Mac OS
16 4 (0.29%) Solaris
16 4 (0.29%) Windows Mobile
17 3 (0.21%) Windows Phone
18 1 (0.072%) Debian
Processes & Methodologies
1 715 (51.18%) ITIL
2 143 (10.24%) Incident Management
3 130 (9.31%) Service Management
4 83 (5.94%) Problem Management
5 82 (5.87%) Service Delivery
6 52 (3.72%) Document Management
7 44 (3.15%) Time Management
8 43 (3.08%) Change Management
9 33 (2.36%) ITIL V3
10 31 (2.22%) Asset Management
10 31 (2.22%) Continuous Improvement
11 28 (2.00%) ITSM
12 25 (1.79%) CRM
13 24 (1.72%) Workflow
14 19 (1.36%) Service Desk Management
15 18 (1.29%) Network Monitoring
15 18 (1.29%) Mobile Device Management
16 16 (1.15%) E-Commerce
16 16 (1.15%) Configuration Management
16 16 (1.15%) ITIL V2
Programming Languages
1 111 (7.95%) SQL
2 32 (2.29%) PowerShell
3 30 (2.15%) C
4 11 (0.79%) PL/SQL
5 8 (0.57%) JavaScript
6 5 (0.36%) Java
7 4 (0.29%) C#
7 4 (0.29%) PHP
8 1 (0.072%) FoxPro (VFP)
8 1 (0.072%) VB
8 1 (0.072%) PowerHouse
8 1 (0.072%) PL/1
Qualifications
1 209 (14.96%) Microsoft Certification
2 101 (7.23%) MCP
3 97 (6.94%) Degree
4 78 (5.58%) ITIL Certification
5 74 (5.30%) MCSE
6 73 (5.23%) MCSA
7 70 (5.01%) Cisco Certification
8 64 (4.58%) CCNA
9 53 (3.79%) Security Cleared
10 44 (3.15%) MOS
11 39 (2.79%) Network+ Certification
12 35 (2.51%) A+ Certification
12 35 (2.51%) SC Cleared
13 34 (2.43%) MCDST
14 28 (2.00%) MCITP
15 10 (0.72%) HND
15 10 (0.72%) DV Cleared
16 8 (0.57%) CCSA
16 8 (0.57%) JNCIA
17 7 (0.50%) MCTS
Quality Assurance & Compliance
1 290 (20.76%) SLA
2 13 (0.93%) QA
3 5 (0.36%) ISO/IEC 27001
4 2 (0.14%) ISO 9001
4 2 (0.14%) Sarbanes-Oxley
System Software
1 749 (53.61%) Active Directory
2 49 (3.51%) VMware Infrastructure
2 49 (3.51%) XenApp
3 36 (2.58%) Terminal Services
4 33 (2.36%) VMware ESXi
4 33 (2.36%) vSphere
5 19 (1.36%) MetaFrame
6 13 (0.93%) XenDesktop
6 13 (0.93%) Hyper-V
7 10 (0.72%) UAG
8 5 (0.36%) vCloud
9 4 (0.29%) Citrix Presentation Server
9 4 (0.29%) BlackBerry Internet Service
10 2 (0.14%) Terminal Server
10 2 (0.14%) VMware Server
11 1 (0.072%) VMware ESX
11 1 (0.072%) Microsoft App-V
Systems Management
1 50 (3.58%) SCCM
2 9 (0.64%) Norton AntiVirus
3 8 (0.57%) ServiceCenter
4 7 (0.50%) DameWare
5 5 (0.36%) Tivoli
6 4 (0.29%) SCDPM
7 3 (0.21%) OpenView
8 2 (0.14%) ARCserve
8 2 (0.14%) NetBackup
8 2 (0.14%) Backup Exec
8 2 (0.14%) HP Data Protector
8 2 (0.14%) WMI
8 2 (0.14%) Cisco CUCM
9 1 (0.072%) OVSD
9 1 (0.072%) Tivoli Storage Manager
Vendors
1 662 (47.39%) Microsoft
2 308 (22.05%) Citrix
3 193 (13.82%) Cisco
4 101 (7.23%) VMware
5 69 (4.94%) Remedy
6 67 (4.80%) HP
7 58 (4.15%) Apple
8 45 (3.22%) Juniper
9 42 (3.01%) Avaya
10 37 (2.65%) Lotus
11 33 (2.36%) F5
12 29 (2.08%) ServiceNow
13 27 (1.93%) CheckPoint
14 26 (1.86%) Dell
14 26 (1.86%) Symantec
15 24 (1.72%) Mitel
16 23 (1.65%) LANDesk
17 21 (1.50%) SolarWinds
18 20 (1.43%) Interwoven
18 20 (1.43%) NetIQ
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