The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 298 377 418
Rank change year-on-year
+79 +41
Permanent jobs requiring a Service Desk Analyst 967 662 560
As % of all permanent IT jobs located in England 0.91% 0.65% 0.53%
As % of the Job Titles category 0.96% 0.69% 0.55%
Number of salaries quoted 829 583 489
Average salary £23,500 £22,500 £22,500
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £18,500 £16,500 £18,000
10% offered a salary of more than £34,000 £31,100 £30,000
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100800 96348 100910
As % of all permanent IT jobs located in England 94.54% 94.58% 95.23%
Number of salaries quoted 83439 80857 86766
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 31 October 2014.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +117 402 £27,500 - 39
South East +6 213 £22,500 +4.65% 20
East of England +5 76 £22,000 +33.33% 17
North West -3 66 £20,000 +2.56% 5
Yorkshire -48 66 £19,000 -5.00% 10
East Midlands +35 58 £20,500 +2.50% 4
West Midlands -6 49 £19,000 -10.58% 6
South West -9 32 £22,000 +8.64% 8
North East -8 9 £21,000 - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 October 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1146 (65.82%) Windows
2 942 (54.11%) ITIL
3 905 (51.98%) Active Directory
4 843 (48.42%) Microsoft
5 838 (48.13%) MS Office
6 622 (35.73%) Windows 7
7 577 (33.14%) MS Excel
8 451 (25.90%) SLA
9 412 (23.66%) Windows XP
10 370 (21.25%) MS Exchange
11 363 (20.85%) Citrix
12 291 (16.71%) Finance
13 275 (15.80%) Blackberry
14 251 (14.42%) Microsoft Certification
15 203 (11.66%) Service Management
16 190 (10.91%) Incident Management
17 167 (9.59%) TCP/IP
18 164 (9.42%) MCP
19 158 (9.08%) Windows Server 2003
19 158 (9.08%) Windows Server 2008
20 146 (8.39%) VMware
21 137 (7.87%) Law
22 136 (7.81%) Cisco
23 126 (7.24%) Legal
23 126 (7.24%) Blackberry Enterprise Server
24 125 (7.18%) ITIL Certification
25 117 (6.72%) DNS
25 117 (6.72%) Degree
25 117 (6.72%) Analytical Skills
26 112 (6.43%) VMware Infrastructure

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 October 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 370 (21.25%) MS Exchange
2 126 (7.24%) Blackberry Enterprise Server
3 81 (4.65%) Exchange Server 2007
4 76 (4.37%) Exchange Server 2010
5 74 (4.25%) Exchange Server 2003
6 56 (3.22%) SharePoint
7 48 (2.76%) IBM Notes
8 45 (2.58%) Lync
9 16 (0.92%) SharePoint 2010
10 10 (0.57%) Exchange Server 2013
11 8 (0.46%) WorkSite
11 8 (0.46%) CMS
11 8 (0.46%) Exchange Server 2000
12 6 (0.34%) Moodle
13 5 (0.29%) IIS
14 4 (0.23%) Documentum
15 1 (0.057%) JBoss
15 1 (0.057%) Apache
15 1 (0.057%) Tomcat
15 1 (0.057%) Confluence
Applications
1 838 (48.13%) MS Office
2 577 (33.14%) MS Excel
3 81 (4.65%) MS PowerPoint
4 22 (1.26%) MS Visio
5 9 (0.52%) MS Project
6 6 (0.34%) Acrobat
7 5 (0.29%) Spreadsheet
Business Applications
1 18 (1.03%) Remedy ITSM
2 7 (0.40%) Dynamics CRM
3 4 (0.23%) Oracle Applications
4 3 (0.17%) Bond Adapt
4 3 (0.17%) Sage 50
4 3 (0.17%) Dynamics NAV
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) assyst
6 1 (0.057%) SAP CS
6 1 (0.057%) CA Clarity
6 1 (0.057%) Changepoint
6 1 (0.057%) Misys Midas
Cloud Services
1 39 (2.24%) Office 365
2 15 (0.86%) Microsoft Azure
3 8 (0.46%) SaaS
4 7 (0.40%) PaaS
4 7 (0.40%) IaaS
5 5 (0.29%) Cloud Computing
6 2 (0.11%) Google Apps
Communications & Networking
1 167 (9.59%) TCP/IP
2 117 (6.72%) DNS
3 110 (6.32%) WAN
4 102 (5.86%) LAN
5 96 (5.51%) DHCP
6 89 (5.11%) VoIP
7 87 (5.00%) VPN
8 83 (4.77%) Internet
9 61 (3.50%) Firewall
10 44 (2.53%) Wireless
11 35 (2.01%) IP Telephony
12 33 (1.90%) ADSL
13 32 (1.84%) SAN
14 28 (1.61%) Ethernet
15 24 (1.38%) Broadband
16 17 (0.98%) Intranet
17 12 (0.69%) 3G
17 12 (0.69%) Network Security
18 9 (0.52%) Cisco ASA
19 8 (0.46%) Wi-Fi
Database & Business Intelligence
1 49 (2.81%) SQL Server
2 24 (1.38%) SQL Server 2008
3 16 (0.92%) SQL Server 2005
4 8 (0.46%) MS Access
5 5 (0.29%) Data Warehouse
6 3 (0.17%) Relational Database
7 2 (0.11%) SQL Server 2000
7 2 (0.11%) Crystal Reports
8 1 (0.057%) Oracle Reports
8 1 (0.057%) MySQL
8 1 (0.057%) SQL Server Reporting Services
8 1 (0.057%) SQL Server 2012
8 1 (0.057%) Oracle Database
Development Applications
1 4 (0.23%) Team Foundation Server
2 3 (0.17%) JIRA
3 2 (0.11%) Hudson
4 1 (0.057%) Serena SBM
General
1 291 (16.71%) Finance
2 137 (7.87%) Law
3 126 (7.24%) Legal
4 73 (4.19%) Banking
5 70 (4.02%) Telecoms
6 42 (2.41%) Retail
7 28 (1.61%) Financial Institution
8 21 (1.21%) French Language
9 17 (0.98%) Advertising
10 15 (0.86%) German Language
11 10 (0.57%) Investment Banking
12 9 (0.52%) Publishing
13 7 (0.40%) Back Office
13 7 (0.40%) Marketing
13 7 (0.40%) Spanish Language
14 6 (0.34%) Italian Language
14 6 (0.34%) Manufacturing
15 5 (0.29%) Local Government
16 4 (0.23%) Multimedia
17 3 (0.17%) Front Office
Libraries, Frameworks & Software Standards
1 12 (0.69%) .NET
2 6 (0.34%) HTML
3 5 (0.29%) COM
4 2 (0.11%) CSS
5 1 (0.057%) Web Services
5 1 (0.057%) XML
5 1 (0.057%) Middleware
5 1 (0.057%) Java EE
5 1 (0.057%) Application Packaging
5 1 (0.057%) LINQ
5 1 (0.057%) Mason
Miscellaneous
1 275 (15.80%) Blackberry
2 117 (6.72%) Analytical Skills
3 57 (3.27%) iPhone
4 44 (2.53%) Video Conferencing
5 40 (2.30%) Fat Client
5 40 (2.30%) Thin Client
5 40 (2.30%) Management Information System
6 37 (2.13%) iPad
7 30 (1.72%) Computer Science
8 28 (1.61%) PDA
9 23 (1.32%) Hedge funds
10 22 (1.26%) Smartphone
11 19 (1.09%) EPoS
12 18 (1.03%) Mathematics
13 12 (0.69%) Statistics
14 9 (0.52%) Open Source
15 7 (0.40%) Informatics
15 7 (0.40%) AS400
16 5 (0.29%) IVR
17 4 (0.23%) Replication
Operating Systems
1 1146 (65.82%) Windows
2 622 (35.73%) Windows 7
3 412 (23.66%) Windows XP
4 158 (9.08%) Windows Server 2003
4 158 (9.08%) Windows Server 2008
5 99 (5.69%) Windows 8
6 67 (3.85%) Windows Server 2012
7 45 (2.58%) Windows Vista
8 30 (1.72%) Mac OS X
9 24 (1.38%) Android
10 21 (1.21%) Linux
11 17 (0.98%) Windows 2000
12 12 (0.69%) UNIX
13 10 (0.57%) Apple iOS
13 10 (0.57%) Mac OS
14 9 (0.52%) Windows Mobile
15 7 (0.40%) Windows Phone
16 5 (0.29%) Windows 2000 Server
17 1 (0.057%) CentOS
17 1 (0.057%) Red Hat Enterprise Linux
Processes & Methodologies
1 942 (54.11%) ITIL
2 203 (11.66%) Service Management
3 190 (10.91%) Incident Management
4 102 (5.86%) Service Delivery
5 98 (5.63%) Problem Management
6 81 (4.65%) ITSM
7 71 (4.08%) ITIL V3
8 58 (3.33%) Time Management
9 56 (3.22%) Document Management
10 49 (2.81%) Continuous Improvement
11 46 (2.64%) Change Management
12 43 (2.47%) Asset Management
13 38 (2.18%) Mentoring
14 35 (2.01%) Coaching
15 33 (1.90%) Kalman Filter
15 33 (1.90%) CRM
16 32 (1.84%) Root Cause Analysis
17 31 (1.78%) Change Control
18 27 (1.55%) Line Management
19 24 (1.38%) Configuration Management
Programming Languages
1 44 (2.53%) SQL
2 34 (1.95%) C
3 8 (0.46%) Java
4 5 (0.29%) PowerShell
5 3 (0.17%) JavaScript
5 3 (0.17%) C#
6 1 (0.057%) PHP
Qualifications
1 251 (14.42%) Microsoft Certification
2 164 (9.42%) MCP
3 125 (7.18%) ITIL Certification
4 117 (6.72%) Degree
5 103 (5.92%) MCSE
6 93 (5.34%) MCITP
7 87 (5.00%) MCSA
8 66 (3.79%) ITIL Foundation Certificate
9 63 (3.62%) Security Cleared
10 59 (3.39%) A+ Certification
11 54 (3.10%) Cisco Certification
12 50 (2.87%) CCNA
13 49 (2.81%) SC Cleared
14 41 (2.35%) MCDST
15 38 (2.18%) MCTS
16 20 (1.15%) MOS
17 15 (0.86%) Citrix Certification
18 12 (0.69%) HND
19 11 (0.63%) DV Cleared
20 10 (0.57%) Network+ Certification
Quality Assurance & Compliance
1 451 (25.90%) SLA
2 4 (0.23%) ISO 9001
3 2 (0.11%) ISO/IEC 27001
3 2 (0.11%) QA
4 1 (0.057%) Sarbanes-Oxley
4 1 (0.057%) TickIT
System Software
1 905 (51.98%) Active Directory
2 112 (6.43%) VMware Infrastructure
3 66 (3.79%) XenApp
4 35 (2.01%) Terminal Services
5 29 (1.67%) Hyper-V
6 18 (1.03%) MetaFrame
7 15 (0.86%) XenDesktop
8 10 (0.57%) Citrix Presentation Server
9 8 (0.46%) UAG
10 5 (0.29%) XenServer
10 5 (0.29%) Novell eDirectory
10 5 (0.29%) Firmware
11 4 (0.23%) vSphere
12 3 (0.17%) Microsoft Virtual Server
13 2 (0.11%) Microsoft App-V
14 1 (0.057%) VMware ESX
Systems Management
1 94 (5.40%) SCCM
2 44 (2.53%) Norton AntiVirus
3 35 (2.01%) Backup Exec
4 17 (0.98%) SCOM
5 12 (0.69%) Systems Management Server (SMS)
6 10 (0.57%) OpenView
7 7 (0.40%) ServiceCenter
7 7 (0.40%) NetBackup
8 4 (0.23%) McAfee ePO
8 4 (0.23%) Tivoli
8 4 (0.23%) SCSM
9 3 (0.17%) Nagios
9 3 (0.17%) Cisco UCCX
9 3 (0.17%) Cisco CUCM
9 3 (0.17%) Symantec Enterprise Vault
9 3 (0.17%) Unicenter
10 2 (0.11%) Symantec Endpoint Protection
10 2 (0.11%) ARCserve
10 2 (0.11%) DameWare
10 2 (0.11%) CiscoWorks
Vendors
1 843 (48.42%) Microsoft
2 363 (20.85%) Citrix
3 146 (8.39%) VMware
4 136 (7.81%) Cisco
5 96 (5.51%) HP
6 77 (4.42%) Symantec
7 70 (4.02%) Remedy
8 61 (3.50%) Apple
9 48 (2.76%) Lotus
9 48 (2.76%) Dell
10 44 (2.53%) Avaya
11 34 (1.95%) Reuters
11 34 (1.95%) Bloomberg
12 31 (1.78%) Juniper
12 31 (1.78%) McAfee
13 29 (1.67%) Veeam
14 27 (1.55%) CheckPoint
15 24 (1.38%) ServiceNow
16 21 (1.21%) SonicWALL
17 20 (1.15%) Interwoven
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Salary: £25000 - £35000 per annum + bonus, gym, health and life insurance
Posted: 14 hours ago
Leeds, West Yorkshire
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Salary: From £20,000 to £25,000 per annum plus additional benefits
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Cheltenham, Gloucestershire
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Sandy, Bedfordshire
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Salary: From £20,000 to £25,000 per annum + bonus + benefits
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Halifax, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
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Birmingham, West Midlands (County)
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Salary: £20000 - £23000 per annum + benefits
Posted: 21 hours ago
West Midlands
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Posted: 21 hours ago
Coventry, West Midlands (County)
Experis Ltd
Salary: £25000.00 - £30000.00 per annum + Bonus & Benefits
Posted: Yesterday
City, London
Eligo Recruitment Ltd
Salary: £28000 - £30000 per annum + Full Benefits Package
Posted: Yesterday
London
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Salary: £20000 to £26000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
Sanderson
Salary: £20000.00 - £23000.00 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: Yesterday
Southampton, Hampshire
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Salary: £17000 - £20000 per annum
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Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
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Bradford, West Yorkshire
Forman Computer Staff
Salary: From £20,000 to £26,000 per annum
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West London
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