The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 361 353 411
Rank change year-on-year
-8 +58
Permanent jobs requiring a Service Desk Analyst 761 800 577
As % of all permanent IT jobs located in England 0.76% 0.74% 0.57%
As % of the Job Titles category 0.81% 0.78% 0.61%
Number of salaries quoted 673 710 508
Average salary £24,000 £23,500 £22,000
Average salary % change year-on-year
+2.12% +6.81%
90% offered a salary of more than £18,650 £18,000 £17,000
10% offered a salary of more than £32,500 £33,000 £32,500
UK excluding London average salary £22,000 £22,000 £20,500
% change year-on-year
- +7.31%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94522 102668 95291
As % of all permanent IT jobs located in England 94.18% 94.51% 94.27%
Number of salaries quoted 79392 83843 79807
Average salary £45,000 £45,000 £43,000
Average salary % change year-on-year
- +4.65%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 27 August 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 296 £27,750 +4.71% 21
South East -8 166 £22,500 +1.12% 19
South West +17 73 £22,500 -4.25% 7
Yorkshire +10 65 £21,500 +13.15% 15
North West -3 65 £20,000 +2.56% 8
East of England +4 53 £21,910 -14.07% 9
West Midlands -10 26 £21,000 +10.52% 3
East Midlands -13 17 £22,133 +11.35% 6
North East -11 4 £17,000 -11.68%
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 August 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1009 (66.03%) Windows
2 789 (51.64%) Microsoft
3 755 (49.41%) Active Directory
4 741 (48.49%) MS Office
5 698 (45.68%) ITIL
6 547 (35.80%) Windows 7
7 520 (34.03%) MS Excel
8 381 (24.93%) SLA
9 307 (20.09%) MS Exchange
10 277 (18.13%) Finance
11 257 (16.82%) Citrix
12 220 (14.40%) Service Management
13 209 (13.68%) Windows XP
14 185 (12.11%) Blackberry
15 176 (11.52%) Legal
16 155 (10.14%) Incident Management
17 150 (9.82%) Law
18 149 (9.75%) Blackberry Enterprise Server
19 144 (9.42%) Microsoft Certification
20 135 (8.84%) Cisco
21 133 (8.70%) Banking
22 130 (8.51%) VMware
23 128 (8.38%) Windows 8
24 122 (7.98%) Degree
25 110 (7.20%) LAN
26 108 (7.07%) WAN
27 104 (6.81%) MCP
28 100 (6.54%) Windows Server 2003
29 93 (6.09%) Windows Server 2008
29 93 (6.09%) Exchange Server 2010

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 August 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 307 (20.09%) MS Exchange
2 149 (9.75%) Blackberry Enterprise Server
3 93 (6.09%) Exchange Server 2010
4 56 (3.66%) Exchange Server 2007
5 44 (2.88%) Exchange Server 2003
5 44 (2.88%) SharePoint
6 42 (2.75%) WorkSite
7 30 (1.96%) IBM Notes
8 22 (1.44%) Exchange Server 2013
8 22 (1.44%) Lync
9 17 (1.11%) Exchange Server 2000
10 5 (0.33%) IIS
11 2 (0.13%) Apache
11 2 (0.13%) Tomcat
11 2 (0.13%) CMS
11 2 (0.13%) SharePoint Server
12 1 (0.065%) SharePoint 2010
12 1 (0.065%) BizTalk Server
Applications
1 741 (48.49%) MS Office
2 520 (34.03%) MS Excel
3 58 (3.80%) MS PowerPoint
4 11 (0.72%) MS Visio
5 9 (0.59%) Adobe Creative Suite
6 6 (0.39%) Spreadsheet
7 3 (0.20%) MS Project
Business Applications
1 11 (0.72%) Remedy ITSM
2 4 (0.26%) Oracle Applications
2 4 (0.26%) Dynamics CRM
3 3 (0.20%) Magento
3 3 (0.20%) Fredhopper
3 3 (0.20%) Eikon
4 2 (0.13%) ResourceLink
4 2 (0.13%) SAP CCM
4 2 (0.13%) SAP ERP
5 1 (0.065%) Markit EDM
5 1 (0.065%) Cerner Millennium
Cloud Services
1 39 (2.55%) Office 365
2 9 (0.59%) Mimecast
3 6 (0.39%) Amazon AWS
4 5 (0.33%) SaaS
5 3 (0.20%) IaaS
6 2 (0.13%) Amazon ELB
6 2 (0.13%) Google Apps
6 2 (0.13%) Amazon EC2
6 2 (0.13%) Amazon S3
7 1 (0.065%) Microsoft Azure
7 1 (0.065%) Yammer
Communications & Networking
1 110 (7.20%) LAN
2 108 (7.07%) WAN
3 84 (5.50%) VPN
4 83 (5.43%) TCP/IP
5 72 (4.71%) Internet
6 63 (4.12%) Firewall
7 56 (3.66%) DHCP
8 54 (3.53%) DNS
9 45 (2.95%) VoIP
10 35 (2.29%) IP Telephony
11 22 (1.44%) SAN
12 21 (1.37%) Wireless
13 20 (1.31%) ADSL
14 14 (0.92%) VLAN
15 10 (0.65%) 3G
15 10 (0.65%) Ethernet
15 10 (0.65%) WebEx
16 8 (0.52%) Broadband
16 8 (0.52%) SSL
16 8 (0.52%) Wi-Fi
Database & Business Intelligence
1 41 (2.68%) SQL Server
2 8 (0.52%) Relational Database
3 7 (0.46%) SQL Server 2008
3 7 (0.46%) Crystal Reports
4 3 (0.20%) MS Access
5 2 (0.13%) SQL Server Reporting Services
5 2 (0.13%) SQL Server 2012
6 1 (0.065%) SQL Server 2005
6 1 (0.065%) SQL Server Integration Services
6 1 (0.065%) Oracle Reports
6 1 (0.065%) RDBMS
6 1 (0.065%) SQL Server 2000
6 1 (0.065%) FileMaker
Development Applications
1 5 (0.33%) Yeoman
2 4 (0.26%) InstallShield
3 2 (0.13%) Jenkins
General
1 277 (18.13%) Finance
2 176 (11.52%) Legal
3 150 (9.82%) Law
4 133 (8.70%) Banking
5 51 (3.34%) Retail
6 46 (3.01%) Telecoms
7 34 (2.23%) International Banking
8 16 (1.05%) German Language
9 15 (0.98%) Advertising
10 14 (0.92%) Investment Banking
10 14 (0.92%) Financial Institution
11 13 (0.85%) Marketing
12 9 (0.59%) Publishing
13 8 (0.52%) Multimedia
13 8 (0.52%) Pharmaceutical
13 8 (0.52%) French Language
14 6 (0.39%) Swedish Language
14 6 (0.39%) Turkish Language
14 6 (0.39%) Manufacturing
15 5 (0.33%) Retail Banking
Libraries, Frameworks & Software Standards
1 14 (0.92%) Web Services
2 13 (0.85%) Application Packaging
3 9 (0.59%) .NET
4 6 (0.39%) XML
5 5 (0.33%) FIX Protocol
5 5 (0.33%) jQuery
5 5 (0.33%) ASP.NET
6 4 (0.26%) COM
6 4 (0.26%) HTML
7 3 (0.20%) CSS
8 2 (0.13%) JSP
9 1 (0.065%) EDI
Miscellaneous
1 185 (12.11%) Blackberry
2 86 (5.63%) Analytical Skills
3 67 (4.38%) Management Information System
4 39 (2.55%) Computer Science
5 33 (2.16%) iPhone
6 27 (1.77%) iPad
6 27 (1.77%) Fat Client
6 27 (1.77%) Thin Client
7 26 (1.70%) Mathematics
8 24 (1.57%) EPoS
9 17 (1.11%) PDA
9 17 (1.11%) Video Conferencing
9 17 (1.11%) Enterprise Software
10 12 (0.79%) Data Centre
10 12 (0.79%) Hedge funds
11 11 (0.72%) CMDB
12 10 (0.65%) NHS
13 9 (0.59%) BYOD
14 8 (0.52%) Handset
15 6 (0.39%) User Experience
Operating Systems
1 1009 (66.03%) Windows
2 547 (35.80%) Windows 7
3 209 (13.68%) Windows XP
4 128 (8.38%) Windows 8
5 100 (6.54%) Windows Server 2003
6 93 (6.09%) Windows Server 2008
7 71 (4.65%) Android
8 55 (3.60%) Windows Server 2012
9 51 (3.34%) Linux
10 47 (3.08%) Apple iOS
11 33 (2.16%) Windows Vista
12 22 (1.44%) Mac OS X
13 20 (1.31%) UNIX
14 19 (1.24%) Windows 2000 Server
15 14 (0.92%) Windows 2000
16 7 (0.46%) Windows Mobile
17 5 (0.33%) Mac OS
18 4 (0.26%) Solaris
19 2 (0.13%) Ubuntu
19 2 (0.13%) Windows Phone
Processes & Methodologies
1 698 (45.68%) ITIL
2 220 (14.40%) Service Management
3 155 (10.14%) Incident Management
4 73 (4.78%) ITSM
5 63 (4.12%) Time Management
6 59 (3.86%) Service Delivery
7 54 (3.53%) Configuration Management
7 54 (3.53%) Document Management
7 54 (3.53%) Problem Management
8 50 (3.27%) CRM
9 40 (2.62%) Change Management
10 34 (2.23%) Service Desk Management
11 26 (1.70%) Asset Management
11 26 (1.70%) Mentoring
12 24 (1.57%) Practice Management
13 22 (1.44%) PRINCE2
13 22 (1.44%) Continuous Improvement
14 18 (1.18%) Project Management
15 17 (1.11%) ITIL V3
16 13 (0.85%) Disaster Recovery
Programming Languages
1 67 (4.38%) SQL
2 24 (1.57%) C
3 8 (0.52%) Java
4 5 (0.33%) C#
4 5 (0.33%) PowerShell
5 4 (0.26%) JavaScript
6 2 (0.13%) T-SQL
7 1 (0.065%) ActionScript
7 1 (0.065%) VBA
7 1 (0.065%) Shell Script
7 1 (0.065%) ActionScript 2.0
Qualifications
1 144 (9.42%) Microsoft Certification
2 122 (7.98%) Degree
3 104 (6.81%) MCP
4 67 (4.38%) Security Cleared
5 57 (3.73%) ITIL Certification
6 53 (3.47%) Cisco Certification
7 49 (3.21%) MCSE
8 48 (3.14%) CCNA
9 45 (2.95%) SC Cleared
10 44 (2.88%) MCDST
10 44 (2.88%) MCITP
11 36 (2.36%) A+ Certification
12 26 (1.70%) MCSA
12 26 (1.70%) MCTS
13 25 (1.64%) MOS
13 25 (1.64%) ITIL Foundation Certificate
14 10 (0.65%) CCENT
15 6 (0.39%) HND
16 3 (0.20%) CCNP
16 3 (0.20%) HNC
Quality Assurance & Compliance
1 381 (24.93%) SLA
2 20 (1.31%) ISO 9001
3 6 (0.39%) ISO/IEC 27001
3 6 (0.39%) QA
4 2 (0.13%) JSP 440
5 1 (0.065%) Data Quality
System Software
1 755 (49.41%) Active Directory
2 81 (5.30%) VMware Infrastructure
3 52 (3.40%) Hyper-V
4 38 (2.49%) XenApp
5 16 (1.05%) XenServer
6 14 (0.92%) XenDesktop
7 13 (0.85%) vSphere
8 10 (0.65%) Microsoft App-V
9 7 (0.46%) Terminal Server
9 7 (0.46%) Terminal Services
10 6 (0.39%) VMware ESXi
11 3 (0.20%) vCloud
11 3 (0.20%) KVM
11 3 (0.20%) BitLocker
11 3 (0.20%) MetaFrame
11 3 (0.20%) VMware ESX
12 2 (0.13%) Citrix Presentation Server
12 2 (0.13%) ISA Server
12 2 (0.13%) Forefront TMG
13 1 (0.065%) UAG
Systems Management
1 81 (5.30%) SCCM
2 15 (0.98%) Norton AntiVirus
3 14 (0.92%) Backup Exec
4 13 (0.85%) DameWare
5 7 (0.46%) ZENworks
6 5 (0.33%) SCSM
6 5 (0.33%) SCOM
6 5 (0.33%) Systems Management Server (SMS)
7 3 (0.20%) Nagios
7 3 (0.20%) NetBackup
7 3 (0.20%) WSUS
8 2 (0.13%) OpenView
8 2 (0.13%) Tivoli
8 2 (0.13%) Tivoli Storage Manager
8 2 (0.13%) Ansible
8 2 (0.13%) AirWatch
8 2 (0.13%) Puppet
8 2 (0.13%) Symantec Enterprise Vault
8 2 (0.13%) CA Spectrum
8 2 (0.13%) Symantec Endpoint Protection
Vendors
1 789 (51.64%) Microsoft
2 257 (16.82%) Citrix
3 135 (8.84%) Cisco
4 130 (8.51%) VMware
5 45 (2.95%) Remedy
6 41 (2.68%) HP
7 38 (2.49%) Apple
8 35 (2.29%) ServiceNow
9 34 (2.23%) Symantec
10 31 (2.03%) Lotus
11 26 (1.70%) OpenText
12 25 (1.64%) Dell
13 22 (1.44%) Adobe
14 18 (1.18%) AppSense
15 17 (1.11%) Oracle
16 16 (1.05%) McAfee
16 16 (1.05%) Reuters
16 16 (1.05%) Bloomberg
17 14 (0.92%) BT
18 13 (0.85%) LANDesk
Warrington, Cheshire
X4 Group
Salary: Dependent on Experience
Posted: 6 hours ago
Camberley, Surrey
Imperative People
Salary: £20000.00 - £24000.00 per annum + bens
Posted: 8 hours ago
Northwich, Cheshire
OSM Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 10 hours ago
Witham, Essex
Essex County Fire and Rescue Service
Salary: From £22,937 to £24,472 per annum
Posted: 11 hours ago
Exeter, Devon
Global Technology Solutions Ltd
Salary: £19000 - £20000 per annum + Benefits+Training
Posted: 12 hours ago
Leeds, West Yorkshire
Staffline Express / Group
Salary: From £25,000 to £35,000 per annum
Posted: 13 hours ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £20000 per annum
Posted: 13 hours ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £20000 - £23000 per annum + Benefits
Posted: 13 hours ago
City, London
McGregor Boyall
Salary: £34 - £37 per annum + package
Posted: 14 hours ago
Portsmouth, Hampshire
Sopra Steria Recruitment
Salary: From £22,000 to £25,000 per annum Flexible Benefits
Posted: 17 hours ago
Lincoln, Lincolnshire
EMBS - People Transfer
Salary: 17.5k + 2.5k Shift Allowance (DOE)
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £16000 - £20800 per annum + benefits
Posted: Yesterday
Horsham, West Sussex
Cyber Team
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + benefits
Posted: Yesterday
Central London / West End
Allied Worldwide
Salary: Benefits
Posted: Yesterday
Staines, Middlesex
Experis Ltd
Salary: £20000 - £28000 per annum
Posted: Yesterday
City, London
Sanderson
Salary: £30000.00 - £35000.00 per annum
Posted: Yesterday
London
Eames Consulting
Salary: Up to £35,000 per annum Bonus + Benefits
Posted: Yesterday
City, London
I.T. Skillfinder
Salary: £25000 per annum
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago