The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 316 389 393
Rank change year-on-year
+73 +4
Permanent jobs requiring a Service Desk Analyst 895 787 780
As % of all permanent IT jobs located in England 0.97% 0.76% 0.72%
As % of the Job Titles category 1.01% 0.79% 0.74%
Number of salaries quoted 768 675 711
Median salary £24,000 £24,000 £23,000
Median salary % change year-on-year
- +4.34%
90% offered a salary of more than £19,000 £19,000 £18,000
10% offered a salary of more than £32,500 £34,000 £32,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88528 99311 104845
As % of all permanent IT jobs located in England 96.41% 96.33% 96.47%
Number of salaries quoted 75361 82800 86272
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 23 July 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +93 371 £28,000 -1.75% 17
South East -2 168 £22,500 -4.25% 25
Yorkshire +16 84 £21,000 -2.32% 18
East of England +47 78 £20,500 -4.65% 5
East Midlands +33 59 £24,000 +20.00% 6
West Midlands +15 51 £20,500 -2.38% 8
South West +2 41 £22,500 +2.85% 4
North West +8 37 £21,250 - 6
North East +6 6 £21,000 +6.32%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 1295 (71.00%) Windows
2 1024 (56.14%) Active Directory
3 883 (48.41%) MS Office
4 825 (45.23%) Microsoft
5 814 (44.63%) ITIL
6 724 (39.69%) Windows 7
7 609 (33.39%) MS Excel
8 478 (26.21%) SLA
9 365 (20.01%) Citrix
10 316 (17.32%) Finance
11 306 (16.78%) MS Exchange
12 250 (13.71%) Microsoft Certification
13 249 (13.65%) Service Management
14 234 (12.83%) Windows Server
15 228 (12.50%) Law
16 212 (11.62%) Cisco
17 208 (11.40%) Legal
18 207 (11.35%) Blackberry
19 204 (11.18%) Windows 8
20 181 (9.92%) Incident Management
21 171 (9.38%) VPN
22 155 (8.50%) Windows XP
23 152 (8.33%) Office 365
24 135 (7.40%) VMware
25 129 (7.07%) Windows Server 2008
26 126 (6.91%) Analytical Skills
27 121 (6.63%) Exchange Server 2010
28 117 (6.41%) MCP
29 115 (6.30%) Blackberry Enterprise Server
29 115 (6.30%) Ticket Management

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 306 (16.78%) MS Exchange
2 121 (6.63%) Exchange Server 2010
3 115 (6.30%) Blackberry Enterprise Server
4 77 (4.22%) SharePoint
5 64 (3.51%) Exchange Server 2007
6 46 (2.52%) Skype for Business
7 37 (2.03%) Exchange Server 2003
8 36 (1.97%) Exchange Server 2013
9 26 (1.43%) IBM Notes
10 21 (1.15%) IIS
11 7 (0.38%) Exchange Server 2000
11 7 (0.38%) Office Communications Server
12 6 (0.33%) MS Project Server
12 6 (0.33%) SharePoint Server
13 2 (0.11%) Exchange Server 5.5
14 1 (0.055%) CMS
14 1 (0.055%) Confluence
14 1 (0.055%) SharePoint 2010
14 1 (0.055%) SharePoint 2013
Applications
1 883 (48.41%) MS Office
2 609 (33.39%) MS Excel
3 102 (5.59%) MS PowerPoint
4 10 (0.55%) Adobe Creative Suite
4 10 (0.55%) MS Visio
5 5 (0.27%) Acrobat
5 5 (0.27%) MS Project
6 1 (0.055%) Spreadsheet
Business Applications
1 15 (0.82%) Dynamics CRM
2 12 (0.66%) assyst
3 4 (0.22%) SystmOne
3 4 (0.22%) thinkFolio
4 3 (0.16%) SAP Oil and Gas
5 2 (0.11%) Lorenzo
5 2 (0.11%) Remedy ITSM
6 1 (0.055%) Eikon
Cloud Services
1 152 (8.33%) Office 365
2 49 (2.69%) Mimecast
3 23 (1.26%) Microsoft Azure
4 11 (0.60%) SaaS
5 4 (0.22%) Google Apps
6 2 (0.11%) Amazon AWS
7 1 (0.055%) Cloud Computing
Communications & Networking
1 171 (9.38%) VPN
2 113 (6.20%) LAN
3 112 (6.14%) TCP/IP
4 110 (6.03%) WAN
5 102 (5.59%) VoIP
6 94 (5.15%) DNS
7 69 (3.78%) DHCP
7 69 (3.78%) Internet
8 64 (3.51%) Firewall
9 36 (1.97%) Remote Desktop
10 22 (1.21%) Intranet
11 21 (1.15%) PBX
12 20 (1.10%) Wireless
13 17 (0.93%) IP Telephony
14 13 (0.71%) SSL
15 12 (0.66%) Extranet
16 10 (0.55%) Cisco ASA
17 9 (0.49%) ADSL
17 9 (0.49%) Ethernet
17 9 (0.49%) Wi-Fi
Database & Business Intelligence
1 38 (2.08%) SQL Server
2 11 (0.60%) SQL Server 2008
3 9 (0.49%) Oracle Database
4 5 (0.27%) MS Access
5 4 (0.22%) Relational Database
6 2 (0.11%) SQL Server 2005
7 1 (0.055%) Crystal Reports
7 1 (0.055%) Oracle Reports
7 1 (0.055%) SQL Server 2000
Development Applications
1 17 (0.93%) JIRA
2 1 (0.055%) Visual Studio
General
1 316 (17.32%) Finance
2 228 (12.50%) Law
3 208 (11.40%) Legal
4 89 (4.88%) Banking
5 51 (2.80%) Telecoms
6 41 (2.25%) International Banking
7 40 (2.19%) Retail
8 27 (1.48%) German Language
9 16 (0.88%) Manufacturing
10 14 (0.77%) Financial Institution
10 14 (0.77%) Italian Language
11 12 (0.66%) Marketing
12 11 (0.60%) Advertising
13 10 (0.55%) French Language
14 9 (0.49%) Front Office
15 8 (0.44%) Back Office
16 6 (0.33%) Investment Banking
16 6 (0.33%) Publishing
16 6 (0.33%) Welsh Language
17 4 (0.22%) Electronics
Libraries, Frameworks & Software Standards
1 15 (0.82%) .NET
2 11 (0.60%) HTML
3 7 (0.38%) ASP.NET
3 7 (0.38%) CSS
4 6 (0.33%) jQuery
5 3 (0.16%) Web Services
6 2 (0.11%) COM
6 2 (0.11%) Middleware
7 1 (0.055%) EDI
7 1 (0.055%) Software Packaging
7 1 (0.055%) XML
Miscellaneous
1 207 (11.35%) Blackberry
2 126 (6.91%) Analytical Skills
3 82 (4.50%) iPhone
4 46 (2.52%) Management Information System
5 42 (2.30%) Video Conferencing
6 41 (2.25%) iPad
7 29 (1.59%) Smartphone
8 27 (1.48%) Computer Science
9 25 (1.37%) Driving Licence
10 24 (1.32%) Mathematics
11 21 (1.15%) RSA SecurID
12 19 (1.04%) Data Centre
13 15 (0.82%) Data Protection Act
14 14 (0.77%) Fat Client
14 14 (0.77%) Thin Client
15 10 (0.55%) Fintech
16 9 (0.49%) Economics
16 9 (0.49%) NHS
16 9 (0.49%) Virtual Team
17 7 (0.38%) Client/Server
Operating Systems
1 1295 (71.00%) Windows
2 724 (39.69%) Windows 7
3 234 (12.83%) Windows Server
4 204 (11.18%) Windows 8
5 155 (8.50%) Windows XP
6 129 (7.07%) Windows Server 2008
7 106 (5.81%) Windows 10
8 96 (5.26%) Windows Server 2003
9 82 (4.50%) Windows Server 2012
10 74 (4.06%) Android
11 41 (2.25%) Windows Vista
12 34 (1.86%) Linux
13 33 (1.81%) Mac OS X
14 27 (1.48%) Unix
15 15 (0.82%) Mac OS
16 13 (0.71%) Apple iOS
17 9 (0.49%) VMS
18 7 (0.38%) Windows 2000 Server
19 5 (0.27%) Windows Mobile
20 3 (0.16%) Windows 2000
Processes & Methodologies
1 814 (44.63%) ITIL
2 249 (13.65%) Service Management
3 181 (9.92%) Incident Management
4 115 (6.30%) Ticket Management
5 108 (5.92%) ITIL V3
6 99 (5.43%) Document Management
7 88 (4.82%) Service Delivery
8 78 (4.28%) Problem Management
9 74 (4.06%) Time Management
10 63 (3.45%) Case Management
10 63 (3.45%) Virtual Environments
11 47 (2.58%) Root Cause Analysis
12 43 (2.36%) Change Management
13 41 (2.25%) CRM
14 36 (1.97%) Wealth Management
15 34 (1.86%) ITSM
15 34 (1.86%) Mentoring
16 32 (1.75%) Continuous Improvement
17 27 (1.48%) Network Monitoring
18 22 (1.21%) Coaching
Programming Languages
1 89 (4.88%) SQL
2 33 (1.81%) C
3 13 (0.71%) C#
4 9 (0.49%) JavaScript
5 7 (0.38%) Java
5 7 (0.38%) PowerShell
6 4 (0.22%) VB
7 2 (0.11%) PL/SQL
7 2 (0.11%) T-SQL
8 1 (0.055%) PHP
8 1 (0.055%) Python
8 1 (0.055%) VBA
8 1 (0.055%) VBScript
Qualifications
1 250 (13.71%) Microsoft Certification
2 117 (6.41%) MCP
3 113 (6.20%) Degree
4 111 (6.09%) MCSE
5 89 (4.88%) ITIL Certification
6 78 (4.28%) Cisco Certification
7 73 (4.00%) CCNA
8 62 (3.40%) MCSA
9 61 (3.34%) A+ Certification
9 61 (3.34%) Security Cleared
10 42 (2.30%) MCDST
11 38 (2.08%) SC Cleared
12 36 (1.97%) Network+ Certification
13 33 (1.81%) MCITP
14 30 (1.64%) MOS
15 22 (1.21%) ITIL Foundation Certificate
16 21 (1.15%) MCTS
17 11 (0.60%) DV Cleared
18 8 (0.44%) DBS Check
19 7 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 478 (26.21%) SLA
2 23 (1.26%) QA
3 13 (0.71%) ISO 9001
4 8 (0.44%) Sarbanes-Oxley
5 6 (0.33%) Data Quality
6 4 (0.22%) COBIT
7 3 (0.16%) ISO/IEC 27001
8 1 (0.055%) ISO/IEC 20000
8 1 (0.055%) PCI DSS
System Software
1 1024 (56.14%) Active Directory
2 97 (5.32%) VMware Infrastructure
3 37 (2.03%) Hyper-V
3 37 (2.03%) XenApp
4 23 (1.26%) XenDesktop
5 9 (0.49%) Virtual Machines
6 8 (0.44%) Firmware
7 6 (0.33%) Citrix Presentation Server
8 4 (0.22%) Terminal Services
8 4 (0.22%) UAG
9 3 (0.16%) Terminal Server
9 3 (0.16%) vSphere
10 2 (0.11%) BitLocker
10 2 (0.11%) Microsoft App-V
10 2 (0.11%) Virtual Servers
10 2 (0.11%) VMware ESXi
11 1 (0.055%) Microsoft Virtual Server
11 1 (0.055%) Virtual Desktop
Systems Management
1 85 (4.66%) SCCM
2 20 (1.10%) Backup Exec
3 12 (0.66%) NetBackup
3 12 (0.66%) SCOM
4 8 (0.44%) AirWatch
4 8 (0.44%) Microsoft Intune
5 6 (0.33%) Norton AntiVirus
6 5 (0.27%) DameWare
7 4 (0.22%) Casper Suite
7 4 (0.22%) Symantec Endpoint Protection
7 4 (0.22%) WSUS
8 3 (0.16%) Nagios
9 2 (0.11%) MAILsweeper
10 1 (0.055%) Ansible
10 1 (0.055%) CA Spectrum
10 1 (0.055%) Opscode Chef
10 1 (0.055%) Puppet
10 1 (0.055%) ServiceCenter
10 1 (0.055%) Tivoli
10 1 (0.055%) Tivoli Storage Manager
Vendors
1 825 (45.23%) Microsoft
2 365 (20.01%) Citrix
3 212 (11.62%) Cisco
4 135 (7.40%) VMware
5 66 (3.62%) Mitel
6 62 (3.40%) iManage
7 61 (3.34%) HP
8 53 (2.91%) Remedy
9 51 (2.80%) Apple
10 41 (2.25%) ServiceNow
11 36 (1.97%) Dell
12 30 (1.64%) Juniper
12 30 (1.64%) LANDesk
13 29 (1.59%) Avaya
14 28 (1.54%) Adobe
15 26 (1.43%) SolarWinds
16 24 (1.32%) Bloomberg
17 23 (1.26%) Lotus
17 23 (1.26%) Symantec
18 22 (1.21%) Extreme Networks
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £32000 - £34000 per annum + + Package
Posted: Yesterday
Woking, Surrey
Plan UK
Salary: Competitive
Posted: Yesterday
Milton Keynes, Buckinghamshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum + bonuses and benefits
Posted: 3 days ago
Coventry, West Midlands (County)
Informatiq Consulting
Salary: £18000 - £25000 per annum
Posted: 21 hours ago
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: Yesterday
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: Yesterday
Ipswich, Suffolk
Bristow Holland
Salary: £17k - 22k per year
Posted: 4 days ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £23000 - £28000 per annum
Posted: 4 days ago
West London
Ashdown IT
Salary: £25000 per annum + bonus
Posted: 2 days ago
High Wycombe, Buckinghamshire
ReThink Recruitment
Salary: £22000.00 - £26000.00 per annum + benefits
Posted: 3 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £18000 - £22500 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + bonuses + benefits
Posted: Yesterday
Selby, North Yorkshire
The Bridge Ltd
Posted: 4 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: From £24,000 to £28,000 per annum
Posted: 4 days ago
Pontefract, West Yorkshire
4it Recruitment Ltd
Salary: From £24,000 to £28,000 per annum bonus, free parking, 25 days holiday
Posted: 4 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: From £24,000 to £28,000 per annum bonus, free parking, 25 days holiday
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 2 days ago
High Wycombe, Buckinghamshire
onezeero.
Salary: £18000 - £25000 per annum + Excellent Benefits Package
Posted: 3 days ago
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 4 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £2000 - £25000 per annum + Benefits
Posted: 2 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: Yesterday
Surbiton, Surrey
Tui (Ip) Ltd
Salary: Competitive
Posted: 4 days ago
Gloucester, Gloucestershire
Harvey Nash plc
Salary: £17000 - £22000 per annum
Posted: 3 days ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Oscar
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Surbiton, Surrey
Talent International
Salary: £23000.00 per annum + Private Health + Pension
Posted: 4 days ago
Selby, North Yorkshire
The Bridge Ltd
Posted: 4 days ago
London
Plan-net
Salary: Unspecified Market rate
Posted: 2 days ago
Wembley, Middlesex
Jonothan Bosworth
Salary: £27000 - £32000 Per Annum
Posted: 4 days ago