The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 309 366 437
Rank change year-on-year
+57 +71
Permanent jobs requiring a Service Desk Analyst 905 662 529
As % of all permanent IT jobs located in England 0.92% 0.69% 0.51%
As % of the Job Titles category 0.97% 0.73% 0.54%
Number of salaries quoted 797 611 464
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £19,000 £18,971 £18,000
10% offered a salary of more than £33,400 £33,000 £29,550
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93674 90433 98244
As % of all permanent IT jobs located in England 94.80% 94.55% 95.13%
Number of salaries quoted 78627 73802 84913
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 January 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +50 326 £27,500 - 36
South East +6 216 £21,750 -3.33% 22
Yorkshire +17 94 £22,000 +7.31% 19
East of England +26 81 £25,500 +15.90% 13
North West +11 67 £19,500 -11.36% 10
West Midlands +22 56 £20,124 +0.62% 7
South West -9 30 £24,250 +21.25% 10
East Midlands +24 29 £21,500 +4.87% 8
North East -6 6 £19,000 +1.54% 1
Midlands - 2 £22,000 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1198 (64.30%) Windows
2 1050 (56.36%) ITIL
3 991 (53.19%) Active Directory
4 982 (52.71%) Microsoft
5 976 (52.39%) MS Office
6 692 (37.14%) Windows 7
7 634 (34.03%) MS Excel
8 483 (25.93%) SLA
9 441 (23.67%) Windows XP
10 386 (20.72%) MS Exchange
11 365 (19.59%) Citrix
12 341 (18.30%) Blackberry
13 296 (15.89%) Finance
14 252 (13.53%) Service Management
15 232 (12.45%) Incident Management
16 228 (12.24%) Microsoft Certification
17 191 (10.25%) MCP
18 170 (9.13%) Law
19 169 (9.07%) TCP/IP
20 168 (9.02%) Blackberry Enterprise Server
21 166 (8.91%) Windows Server 2008
22 159 (8.53%) WAN
23 152 (8.16%) LAN
24 146 (7.84%) Windows Server 2003
25 141 (7.57%) DNS
25 141 (7.57%) Cisco
26 140 (7.51%) Service Delivery
27 131 (7.03%) Windows 8
28 129 (6.92%) Legal
29 127 (6.82%) Degree

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 386 (20.72%) MS Exchange
2 168 (9.02%) Blackberry Enterprise Server
3 92 (4.94%) Exchange Server 2010
4 80 (4.29%) Exchange Server 2007
5 75 (4.03%) Exchange Server 2003
6 63 (3.38%) IBM Notes
6 63 (3.38%) Lync
7 52 (2.79%) SharePoint
8 18 (0.97%) Exchange Server 2013
9 9 (0.48%) WorkSite
10 7 (0.38%) CMS
11 4 (0.21%) Moodle
12 3 (0.16%) Documentum
13 2 (0.11%) Exchange Server 2000
13 2 (0.11%) SharePoint 2010
13 2 (0.11%) Confluence
13 2 (0.11%) IIS
Applications
1 976 (52.39%) MS Office
2 634 (34.03%) MS Excel
3 109 (5.85%) MS PowerPoint
4 35 (1.88%) MS Visio
5 9 (0.48%) MS Project
6 6 (0.32%) Acrobat
7 3 (0.16%) Spreadsheet
Business Applications
1 20 (1.07%) Remedy ITSM
2 10 (0.54%) Agresso
3 6 (0.32%) Dynamics CRM
4 3 (0.16%) Sage 50
4 3 (0.16%) assyst
5 2 (0.11%) SAP Oil and Gas
6 1 (0.054%) Oracle Applications
6 1 (0.054%) SAP CS
6 1 (0.054%) SAP CCM
6 1 (0.054%) CA Clarity
6 1 (0.054%) SAP ERP
6 1 (0.054%) Changepoint
Cloud Services
1 24 (1.29%) Office 365
2 7 (0.38%) SaaS
3 5 (0.27%) IaaS
3 5 (0.27%) PaaS
4 4 (0.21%) Microsoft Azure
4 4 (0.21%) Google Apps
5 3 (0.16%) Cloud Computing
6 1 (0.054%) Yammer
Communications & Networking
1 169 (9.07%) TCP/IP
2 159 (8.53%) WAN
3 152 (8.16%) LAN
4 141 (7.57%) DNS
5 121 (6.49%) DHCP
6 115 (6.17%) Internet
7 110 (5.90%) VPN
8 94 (5.05%) VoIP
9 80 (4.29%) Firewall
10 30 (1.61%) SAN
10 30 (1.61%) ADSL
11 27 (1.45%) IP Telephony
12 26 (1.40%) Wireless
13 23 (1.23%) Broadband
13 23 (1.23%) Ethernet
14 16 (0.86%) Network Security
15 13 (0.70%) Wi-Fi
16 12 (0.64%) Intranet
17 9 (0.48%) SSL
18 7 (0.38%) FTP
Database & Business Intelligence
1 48 (2.58%) SQL Server
2 19 (1.02%) SQL Server 2008
3 10 (0.54%) SQL Server 2005
4 7 (0.38%) MS Access
5 4 (0.21%) SQL Server 2000
6 2 (0.11%) Oracle Database
6 2 (0.11%) Data Warehouse
6 2 (0.11%) BusinessObjects
6 2 (0.11%) SQLPlus
7 1 (0.054%) Crystal Reports
7 1 (0.054%) MySQL
7 1 (0.054%) Relational Database
Development Applications
1 2 (0.11%) JIRA
1 2 (0.11%) Hudson
General
1 296 (15.89%) Finance
2 170 (9.13%) Law
3 129 (6.92%) Legal
4 80 (4.29%) Banking
5 78 (4.19%) Telecoms
6 42 (2.25%) Retail
7 21 (1.13%) Financial Institution
8 20 (1.07%) Advertising
9 14 (0.75%) Manufacturing
10 13 (0.70%) French Language
11 11 (0.59%) German Language
12 10 (0.54%) Marketing
12 10 (0.54%) Investment Banking
13 8 (0.43%) Local Government
14 7 (0.38%) Publishing
15 6 (0.32%) Spanish Language
16 5 (0.27%) Back Office
17 4 (0.21%) Polish Language
17 4 (0.21%) Italian Language
17 4 (0.21%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (0.32%) HTML
2 5 (0.27%) CSS
3 3 (0.16%) XML
3 3 (0.16%) .NET
4 2 (0.11%) WAP
5 1 (0.054%) Flash
5 1 (0.054%) Web Services
5 1 (0.054%) ASP.NET
5 1 (0.054%) COM
5 1 (0.054%) J2EE
5 1 (0.054%) HTML5
5 1 (0.054%) Application Packaging
5 1 (0.054%) Mason
5 1 (0.054%) jQuery
5 1 (0.054%) LINQ
Miscellaneous
1 341 (18.30%) Blackberry
2 115 (6.17%) Analytical Skills
3 63 (3.38%) iPhone
4 62 (3.33%) Management Information System
5 57 (3.06%) Video Conferencing
6 40 (2.15%) Thin Client
6 40 (2.15%) Fat Client
7 37 (1.99%) iPad
8 28 (1.50%) Computer Science
9 24 (1.29%) Smartphone
10 18 (0.97%) PDA
11 16 (0.86%) CMDB
12 14 (0.75%) Mathematics
13 13 (0.70%) Hedge funds
14 12 (0.64%) EPoS
15 7 (0.38%) Handset
15 7 (0.38%) Open Source
15 7 (0.38%) Statistics
16 6 (0.32%) Enterprise Software
17 4 (0.21%) FMCG
Operating Systems
1 1198 (64.30%) Windows
2 692 (37.14%) Windows 7
3 441 (23.67%) Windows XP
4 166 (8.91%) Windows Server 2008
5 146 (7.84%) Windows Server 2003
6 131 (7.03%) Windows 8
7 55 (2.95%) Windows Server 2012
8 47 (2.52%) Windows Vista
9 33 (1.77%) Mac OS X
10 22 (1.18%) Linux
10 22 (1.18%) UNIX
11 20 (1.07%) Android
12 17 (0.91%) Mac OS
13 10 (0.54%) Apple iOS
13 10 (0.54%) Windows 2000
14 8 (0.43%) Windows Mobile
15 4 (0.21%) Windows 2000 Server
15 4 (0.21%) Windows Phone
16 2 (0.11%) CentOS
16 2 (0.11%) Solaris
Processes & Methodologies
1 1050 (56.36%) ITIL
2 252 (13.53%) Service Management
3 232 (12.45%) Incident Management
4 140 (7.51%) Service Delivery
5 90 (4.83%) ITSM
6 84 (4.51%) ITIL V3
7 73 (3.92%) Problem Management
8 68 (3.65%) Document Management
9 52 (2.79%) CRM
9 52 (2.79%) Time Management
10 51 (2.74%) Change Management
11 46 (2.47%) Asset Management
12 45 (2.42%) Kalman Filter
13 44 (2.36%) Coaching
14 28 (1.50%) Continuous Improvement
14 28 (1.50%) Change Control
15 26 (1.40%) Mentoring
16 25 (1.34%) Root Cause Analysis
17 23 (1.23%) Configuration Management
18 21 (1.13%) Service Desk Management
Programming Languages
1 50 (2.68%) SQL
2 28 (1.50%) C
3 11 (0.59%) Java
4 3 (0.16%) PL/SQL
4 3 (0.16%) JavaScript
5 2 (0.11%) PHP
6 1 (0.054%) C#
6 1 (0.054%) PowerShell
Qualifications
1 228 (12.24%) Microsoft Certification
2 191 (10.25%) MCP
3 127 (6.82%) Degree
4 121 (6.49%) ITIL Certification
5 86 (4.62%) MCSE
6 85 (4.56%) Security Cleared
7 78 (4.19%) Cisco Certification
8 75 (4.03%) MCSA
9 72 (3.86%) CCNA
10 71 (3.81%) ITIL Foundation Certificate
11 69 (3.70%) SC Cleared
12 57 (3.06%) MCITP
13 55 (2.95%) A+ Certification
14 47 (2.52%) MCDST
15 33 (1.77%) MOS
16 31 (1.66%) MCTS
17 18 (0.97%) DV Cleared
18 16 (0.86%) HND
19 12 (0.64%) Citrix Certification
20 6 (0.32%) Network+ Certification
Quality Assurance & Compliance
1 483 (25.93%) SLA
2 10 (0.54%) ISO 9001
3 2 (0.11%) ISO/IEC 27001
3 2 (0.11%) QA
4 1 (0.054%) Sarbanes-Oxley
System Software
1 991 (53.19%) Active Directory
2 106 (5.69%) VMware Infrastructure
3 86 (4.62%) XenApp
4 40 (2.15%) Terminal Services
5 33 (1.77%) XenDesktop
6 27 (1.45%) Hyper-V
7 26 (1.40%) Citrix Presentation Server
8 10 (0.54%) XenServer
9 8 (0.43%) UAG
9 8 (0.43%) MetaFrame
10 4 (0.21%) Novell eDirectory
10 4 (0.21%) vSphere
11 3 (0.16%) Microsoft App-V
11 3 (0.16%) Firmware
12 1 (0.054%) VMware ESX
Systems Management
1 100 (5.37%) SCCM
2 43 (2.31%) Norton AntiVirus
3 33 (1.77%) Backup Exec
4 24 (1.29%) Systems Management Server (SMS)
5 23 (1.23%) OpenView
6 14 (0.75%) SCOM
7 8 (0.43%) DameWare
8 6 (0.32%) McAfee ePO
9 4 (0.21%) ServiceCenter
9 4 (0.21%) SCSM
9 4 (0.21%) NetBackup
10 3 (0.16%) Nagios
10 3 (0.16%) Unicenter
10 3 (0.16%) Symantec Enterprise Vault
11 2 (0.11%) ITRS Geneos
11 2 (0.11%) Tivoli
11 2 (0.11%) CiscoWorks
12 1 (0.054%) Tivoli Storage Manager
12 1 (0.054%) SCDPM
12 1 (0.054%) CA Spectrum
Vendors
1 982 (52.71%) Microsoft
2 365 (19.59%) Citrix
3 141 (7.57%) Cisco
4 125 (6.71%) VMware
5 112 (6.01%) HP
6 71 (3.81%) Symantec
7 63 (3.38%) Lotus
8 57 (3.06%) Remedy
9 53 (2.84%) Apple
10 41 (2.20%) Bloomberg
10 41 (2.20%) Avaya
11 40 (2.15%) Reuters
12 39 (2.09%) Dell
13 31 (1.66%) ServiceNow
14 26 (1.40%) Interwoven
15 24 (1.29%) McAfee
16 23 (1.23%) Veeam
17 22 (1.18%) CheckPoint
18 21 (1.13%) Juniper
19 17 (0.91%) Sophos
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 7 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 8 hours ago
West Yorkshire
Bright Executive Recruitment
Salary: £17000 - £20000 per annum + Package
Posted: 8 hours ago
Hertfordshire
Marcus Donald People
Salary: £20000 - £26000 per annum
Posted: 8 hours ago
Bedfordshire
Code Red Associates
Salary: £18000 - £23000 per annum
Posted: 9 hours ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 13 hours ago
Greater Manchester
Net Recruit.co.uk Ltd
Salary: Within the range £15,000 to £25,000 plus company benefits, based on ex
Posted: 13 hours ago
Southampton, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: 14 hours ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum + An excellent benefits package
Posted: Yesterday
Uxbridge, Middlesex
Evolution Recruitment Solutions
Salary: 20000 - 23000 plus benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: Yesterday
City, London
ComputAppoint
Salary: £32000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 33k per year + benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
London
Coal IT Services
Salary: From £22,000 to £30,000 per annum
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 2 days ago
Swindon, Wiltshire
Experis Ltd
Salary: £18000 - £24000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 - £18000 per annum + Benefits
Posted: 2 days ago