The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / England
Rank 350 346 327
Rank change year-on-year
-4 -19
Permanent jobs requiring a Service Desk Analyst 667 814 923
As % of all permanent IT jobs located in England 0.85% 0.89% 0.96%
As % of the Job Titles category 0.88% 0.92% 0.99%
Number of salaries quoted 574 682 811
Median salary £23,750 £23,000 £23,408
Median salary % change year-on-year
+3.26% -1.74%
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £32,500 £32,500 £34,000
UK excluding London median salary £22,000 £21,500 £21,625
% change year-on-year
+2.32% -0.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76009 88690 93012
As % of all permanent IT jobs located in England 96.46% 96.51% 96.69%
Number of salaries quoted 63572 75206 77885
Median salary £47,500 £46,000 £45,000
Median salary % change year-on-year
+3.26% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 17 January 2017.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 235 £30,000 +0.84% 27
South East +54 150 £22,500 - 17
Yorkshire +27 77 £21,500 +2.38% 10
West Midlands -13 45 £19,000 -5.00% 8
South West 0 44 £22,000 +2.32% 10
North West -36 39 £22,500 +4.65% 5
East of England +14 37 £25,000 +13.63% 10
East Midlands -10 30 £22,000 +2.32% 5
North East -7 8 £20,500 +12.32% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 17 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 975 (65.57%) Windows
2 773 (51.98%) Active Directory
3 721 (48.49%) ITIL
4 682 (45.86%) Microsoft
5 672 (45.19%) MS Office
6 579 (38.94%) Windows 7
7 458 (30.80%) MS Excel
8 394 (26.50%) SLA
9 305 (20.51%) Citrix
10 252 (16.95%) MS Exchange
11 251 (16.88%) Finance
12 214 (14.39%) Service Management
13 209 (14.06%) Windows Server
14 200 (13.45%) Law
15 179 (12.04%) Legal
16 167 (11.23%) Cisco
17 153 (10.29%) Blackberry
18 146 (9.82%) VPN
19 140 (9.41%) Windows 8
20 129 (8.68%) Incident Management
21 123 (8.27%) Microsoft Certification
22 119 (8.00%) Analytical Skills
23 110 (7.40%) VMware
24 106 (7.13%) Office 365
25 104 (6.99%) TCP/IP
26 100 (6.72%) Windows Server 2008
27 97 (6.52%) Service Delivery
28 95 (6.39%) Windows 10
29 90 (6.05%) ITSM
30 83 (5.58%) iManage

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 252 (16.95%) MS Exchange
2 79 (5.31%) Exchange Server 2010
3 71 (4.77%) Exchange Server 2007
4 66 (4.44%) SharePoint
5 57 (3.83%) Blackberry Enterprise Server
6 25 (1.68%) Exchange Server 2013
7 20 (1.34%) Skype for Business
8 14 (0.94%) Exchange Server 2003
9 8 (0.54%) IBM Notes
9 8 (0.54%) SharePoint 2010
10 5 (0.34%) IIS
11 3 (0.20%) CMS
12 2 (0.13%) SharePoint 2013
13 1 (0.067%) Exchange Server 5.5
13 1 (0.067%) GroupWise
Applications
1 672 (45.19%) MS Office
2 458 (30.80%) MS Excel
3 39 (2.62%) MS PowerPoint
4 18 (1.21%) MS Visio
5 7 (0.47%) MS Project
6 5 (0.34%) Spreadsheet
7 3 (0.20%) Adobe Creative Suite
8 2 (0.13%) InfoPath
9 1 (0.067%) Acrobat
Business Applications
1 14 (0.94%) SAP Oil and Gas
2 6 (0.40%) PeopleSoft HRMS
3 4 (0.27%) Dynamics CRM
3 4 (0.27%) Remedy ITSM
4 1 (0.067%) assyst
4 1 (0.067%) Dynamics AX
4 1 (0.067%) Dynamics GP
4 1 (0.067%) Dynamics NAV
4 1 (0.067%) Salesforce.com CRM
Cloud Services
1 106 (7.13%) Office 365
2 31 (2.08%) Mimecast
3 11 (0.74%) Microsoft Azure
4 4 (0.27%) Cloud Computing
5 2 (0.13%) Amazon AWS
5 2 (0.13%) SaaS
6 1 (0.067%) Adobe Creative Cloud
6 1 (0.067%) G Suite
Communications & Networking
1 146 (9.82%) VPN
2 104 (6.99%) TCP/IP
3 77 (5.18%) DNS
4 65 (4.37%) LAN
5 64 (4.30%) WAN
6 62 (4.17%) DHCP
7 58 (3.90%) VoIP
8 35 (2.35%) Firewall
9 32 (2.15%) Remote Desktop
10 29 (1.95%) Internet
11 14 (0.94%) Skype
11 14 (0.94%) SSL
12 13 (0.87%) Wi-Fi
12 13 (0.87%) Wireless
13 11 (0.74%) IP Telephony
14 10 (0.67%) Intranet
15 8 (0.54%) SAN
16 7 (0.47%) ATM
17 6 (0.40%) Ethernet
18 4 (0.27%) LDAP
Database & Business Intelligence
1 19 (1.28%) SQL Server
2 6 (0.40%) BusinessObjects Business Intelligence
3 5 (0.34%) MS Access
4 4 (0.27%) GIS
4 4 (0.27%) Relational Database
5 3 (0.20%) Oracle Database
5 3 (0.20%) SQL Server 2008
5 3 (0.20%) SQL Server 2012
6 2 (0.13%) Oracle Reports
7 1 (0.067%) Crystal Reports
7 1 (0.067%) SQL Server 2000
7 1 (0.067%) SQL Server 2005
7 1 (0.067%) SQL Server Integration Services
7 1 (0.067%) SQL Server Reporting Services
Development Applications
1 23 (1.55%) JIRA
2 1 (0.067%) Visual Studio
General
1 251 (16.88%) Finance
2 200 (13.45%) Law
3 179 (12.04%) Legal
4 49 (3.30%) Banking
5 48 (3.23%) Telecoms
6 30 (2.02%) Marketing
7 29 (1.95%) Manufacturing
8 23 (1.55%) Retail
9 21 (1.41%) German Language
10 18 (1.21%) French Language
11 14 (0.94%) Electronics
12 13 (0.87%) Back Office
12 13 (0.87%) Publishing
13 12 (0.81%) Spanish Language
14 8 (0.54%) Front Office
14 8 (0.54%) International Banking
15 6 (0.40%) Automotive
15 6 (0.40%) Investment Banking
16 4 (0.27%) Billing
17 3 (0.20%) Advertising
Libraries, Frameworks & Software Standards
1 12 (0.81%) .NET
2 6 (0.40%) ASP.NET
2 6 (0.40%) jQuery
3 5 (0.34%) Software Packaging
4 3 (0.20%) COM
5 2 (0.13%) Middleware
Miscellaneous
1 153 (10.29%) Blackberry
2 119 (8.00%) Analytical Skills
3 80 (5.38%) iPhone
4 42 (2.82%) iPad
5 35 (2.35%) Video Conferencing
6 33 (2.22%) Smartphone
7 29 (1.95%) Management Information System
8 26 (1.75%) Virtual Team
9 15 (1.01%) Client/Server
9 15 (1.01%) Data Centre
10 12 (0.81%) Computer Science
10 12 (0.81%) Driving Licence
11 11 (0.74%) Chip and PIN
12 10 (0.67%) Enterprise Software
12 10 (0.67%) Enterprise Storage
13 8 (0.54%) Fat Client
13 8 (0.54%) Fintech
13 8 (0.54%) Thin Client
14 7 (0.47%) BYOD
14 7 (0.47%) Data Protection Act
Operating Systems
1 975 (65.57%) Windows
2 579 (38.94%) Windows 7
3 209 (14.06%) Windows Server
4 140 (9.41%) Windows 8
5 100 (6.72%) Windows Server 2008
6 95 (6.39%) Windows 10
7 82 (5.51%) Windows XP
8 71 (4.77%) Windows Server 2012
9 45 (3.03%) Windows Server 2003
10 43 (2.89%) Android
11 34 (2.29%) Linux
12 26 (1.75%) Mac OS X
13 20 (1.34%) Apple iOS
14 17 (1.14%) Unix
15 16 (1.08%) Windows Vista
16 15 (1.01%) Mac OS
17 6 (0.40%) Windows 2000
18 2 (0.13%) Windows Phone
19 1 (0.067%) OS/2
Processes & Methodologies
1 721 (48.49%) ITIL
2 214 (14.39%) Service Management
3 129 (8.68%) Incident Management
4 97 (6.52%) Service Delivery
5 90 (6.05%) ITSM
6 72 (4.84%) ITIL V3
7 70 (4.71%) Document Management
8 68 (4.57%) Ticket Management
9 67 (4.51%) Problem Management
10 55 (3.70%) Time Management
11 51 (3.43%) Virtual Environments
12 47 (3.16%) Case Management
13 46 (3.09%) CRM
14 31 (2.08%) Business Intelligence
15 27 (1.82%) Data Protection
16 22 (1.48%) Root Cause Analysis
16 22 (1.48%) Workflow
17 20 (1.34%) Workflow Management
18 19 (1.28%) Change Management
18 19 (1.28%) Mentoring
Programming Languages
1 60 (4.03%) SQL
2 36 (2.42%) C
3 10 (0.67%) PowerShell
4 7 (0.47%) C#
5 4 (0.27%) T-SQL
6 2 (0.13%) Java
6 2 (0.13%) PL/SQL
Qualifications
1 123 (8.27%) Microsoft Certification
2 81 (5.45%) ITIL Certification
3 71 (4.77%) Degree
3 71 (4.77%) Security Cleared
4 55 (3.70%) MCP
5 53 (3.56%) MCSE
6 48 (3.23%) MCSA
7 36 (2.42%) MOS
8 35 (2.35%) SC Cleared
9 32 (2.15%) MCITP
10 24 (1.61%) Cisco Certification
11 22 (1.48%) CCNA
12 21 (1.41%) ITIL Foundation Certificate
13 19 (1.28%) MCDST
14 18 (1.21%) DV Cleared
15 15 (1.01%) MCTS
16 12 (0.81%) A+ Certification
17 10 (0.67%) HND
18 6 (0.40%) BC Cleared
19 5 (0.34%) DBS Check
Quality Assurance & Compliance
1 394 (26.50%) SLA
2 11 (0.74%) QA
3 8 (0.54%) Sarbanes-Oxley
4 6 (0.40%) ISO/IEC 27001
5 5 (0.34%) ISO 9001
6 2 (0.13%) Data Quality
7 1 (0.067%) ISO22301
System Software
1 773 (51.98%) Active Directory
2 63 (4.24%) VMware Infrastructure
3 39 (2.62%) Hyper-V
4 38 (2.56%) XenApp
5 19 (1.28%) XenDesktop
6 10 (0.67%) Virtual Servers
7 7 (0.47%) BlackBerry Internet Service
8 3 (0.20%) Microsoft App-V
8 3 (0.20%) Terminal Services
9 2 (0.13%) BitLocker
9 2 (0.13%) Terminal Server
9 2 (0.13%) UAG
9 2 (0.13%) Virtual Desktop
9 2 (0.13%) vSphere
10 1 (0.067%) Citrix Presentation Server
10 1 (0.067%) NDS
10 1 (0.067%) NetIQ eDirectory
10 1 (0.067%) VMware ESX
Systems Management
1 81 (5.45%) SCCM
2 21 (1.41%) Backup Exec
3 19 (1.28%) AirWatch
4 15 (1.01%) SCOM
5 11 (0.74%) Nagios
6 9 (0.61%) WSUS
6 9 (0.61%) XenMobile
7 7 (0.47%) NetBackup
7 7 (0.47%) Norton AntiVirus
8 6 (0.40%) CA Spectrum
8 6 (0.40%) DameWare
9 5 (0.34%) Systems Management Server (SMS)
10 4 (0.27%) Symantec Enterprise Vault
11 3 (0.20%) OpenView
11 3 (0.20%) OVSD
11 3 (0.20%) ServiceCenter
12 1 (0.067%) Casper Suite
12 1 (0.067%) Failover Clustering
12 1 (0.067%) SCSM
12 1 (0.067%) Tivoli
Vendors
1 682 (45.86%) Microsoft
2 305 (20.51%) Citrix
3 167 (11.23%) Cisco
4 110 (7.40%) VMware
5 83 (5.58%) iManage
6 51 (3.43%) Apple
6 51 (3.43%) SAP
7 45 (3.03%) Remedy
8 38 (2.56%) Mitel
9 33 (2.22%) Symantec
10 30 (2.02%) ServiceNow
11 28 (1.88%) Dell
12 27 (1.82%) LANDesk
13 24 (1.61%) HP
14 23 (1.55%) Avaya
15 20 (1.34%) Adobe
16 15 (1.01%) Bomgar
17 13 (0.87%) Google
17 13 (0.87%) Polycom
18 11 (0.74%) SonicWALL
Ferndown, Dorset
Ashdown IT
Salary: £25000 per annum
Posted: 22 hours ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: From £24,300 to £27,300 per annum
Posted: 21 hours ago
Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum + Pension & Benefits
Posted: 17 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £25000 per annum + On Call
Posted: 22 hours ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 17 hours ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 17 hours ago
Woking, Surrey
Stott & May
Salary: £30000 - £35000 per annum
Posted: 17 hours ago
Woking, Surrey
Stott & May
Salary: £30000 - £35000 per annum
Posted: 17 hours ago
Bradford, West Yorkshire
The Bridge Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 21 hours ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £23400 per annum + ben
Posted: 22 hours ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £27000.00 per annum
Posted: 3 days ago
Bristol, Avon
Harrington Starr
Salary: £22000 - £24000 per annum + bonus, benefits + training
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £20000 per annum + training, progression
Posted: 3 days ago
Upminster, Essex
Deerfoot IT Resources Ltd
Salary: £18000 - £25000 per annum
Posted: Yesterday
Hounslow, Middlesex
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 3 days ago
London
ComputAppoint
Salary: £17000 - £18000 per annum
Posted: 3 days ago
Nottingham, Nottinghamshire
The One Group
Salary: £22k - 26k per year + Benefits
Posted: 4 days ago
Guildford, Surrey
First Point
Salary: £18000.00 - £24000.00 per annum + Bonus + Benefits
Posted: 3 days ago
Hampshire
Vadis People
Salary: £22000 - £25000 per annum
Posted: 3 days ago
London
Lorien Resourcing
Salary: £40000 - £45000 per annum + +Bonus +Benefits
Posted: 4 days ago
Central London / West End
Anthony James Consulting
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
South West London
World First
Posted: 4 days ago
City, London
Harvey Nash plc
Salary: £27000 - £30000 per annum
Posted: 4 days ago
London
Harrington Starr
Salary: £22000 - £24000 per annum + bonus, benefits + training
Posted: 4 days ago
London
ComputAppoint
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Oxford, Oxfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Manchester, Lancashire
CoreCom Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago