The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 317 380 430
Rank change year-on-year
+63 +50
Permanent jobs requiring a Service Desk Analyst 875 799 736
As % of all permanent IT jobs located in England 0.95% 0.79% 0.65%
As % of the Job Titles category 0.99% 0.82% 0.67%
Number of salaries quoted 763 658 664
Median salary £24,000 £23,550 £23,000
Median salary % change year-on-year
+1.91% +2.39%
90% offered a salary of more than £19,000 £19,000 £18,000
10% offered a salary of more than £32,500 £34,000 £31,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88468 97240 109425
As % of all permanent IT jobs located in England 96.33% 96.51% 96.52%
Number of salaries quoted 75248 80665 90432
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 May 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +70 399 £27,000 -3.57% 14
South East -9 179 £22,500 -2.17% 15
Yorkshire +7 74 £21,500 -2.27% 4
East of England +39 50 £20,500 - 5
North West +28 47 £20,000 -9.09% 6
West Midlands -13 40 £21,250 +1.19% 3
East Midlands +11 39 £22,200 +11.00% 4
South West +8 37 £20,750 -4.59% 10
North East +8 10 £27,500 +22.22% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 1229 (69.59%) Windows
2 992 (56.17%) Active Directory
3 831 (47.06%) MS Office
4 811 (45.92%) Microsoft
5 779 (44.11%) ITIL
6 702 (39.75%) Windows 7
7 608 (34.43%) MS Excel
8 489 (27.69%) SLA
9 370 (20.95%) Citrix
10 356 (20.16%) Finance
11 300 (16.99%) MS Exchange
12 249 (14.10%) Blackberry
13 242 (13.70%) Service Management
14 233 (13.19%) Windows Server
15 229 (12.97%) Microsoft Certification
16 218 (12.34%) Law
17 203 (11.49%) Windows 8
18 191 (10.82%) Legal
19 189 (10.70%) Cisco
20 182 (10.31%) Incident Management
21 162 (9.17%) VPN
22 149 (8.44%) Windows XP
23 145 (8.21%) VMware
23 145 (8.21%) Windows Server 2008
24 144 (8.15%) Exchange Server 2010
24 144 (8.15%) Office 365
25 127 (7.19%) MCP
26 119 (6.74%) Blackberry Enterprise Server
27 115 (6.51%) TCP/IP
28 109 (6.17%) Analytical Skills

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 300 (16.99%) MS Exchange
2 144 (8.15%) Exchange Server 2010
3 119 (6.74%) Blackberry Enterprise Server
4 71 (4.02%) SharePoint
5 67 (3.79%) Exchange Server 2007
6 44 (2.49%) Skype for Business
7 38 (2.15%) Exchange Server 2013
8 32 (1.81%) Exchange Server 2003
9 18 (1.02%) IBM Notes
10 16 (0.91%) Office Communications Server
11 13 (0.74%) IIS
12 10 (0.57%) MS Project Server
12 10 (0.57%) SharePoint Server
13 7 (0.40%) Exchange Server 2000
14 3 (0.17%) SharePoint 2013
15 2 (0.11%) SharePoint 2010
16 1 (0.057%) CMS
16 1 (0.057%) Confluence
16 1 (0.057%) Quickr
Applications
1 831 (47.06%) MS Office
2 608 (34.43%) MS Excel
3 86 (4.87%) MS PowerPoint
4 11 (0.62%) Adobe Creative Suite
5 9 (0.51%) MS Project
5 9 (0.51%) MS Visio
6 5 (0.28%) Acrobat
Business Applications
1 25 (1.42%) Dynamics CRM
2 12 (0.68%) assyst
3 4 (0.23%) thinkFolio
4 3 (0.17%) SAP Oil and Gas
5 2 (0.11%) Remedy ITSM
5 2 (0.11%) SystmOne
5 2 (0.11%) Tesseract
6 1 (0.057%) Eikon
6 1 (0.057%) Lorenzo
Cloud Services
1 144 (8.15%) Office 365
2 44 (2.49%) Mimecast
3 17 (0.96%) Microsoft Azure
4 10 (0.57%) SaaS
5 4 (0.23%) Google Apps
6 3 (0.17%) Dropbox
7 1 (0.057%) Amazon AWS
7 1 (0.057%) Cloud Computing
Communications & Networking
1 162 (9.17%) VPN
2 115 (6.51%) TCP/IP
3 92 (5.21%) LAN
4 90 (5.10%) WAN
5 87 (4.93%) VoIP
6 81 (4.59%) DNS
7 71 (4.02%) Internet
8 69 (3.91%) Firewall
9 53 (3.00%) DHCP
10 34 (1.93%) Remote Desktop
11 33 (1.87%) Intranet
12 29 (1.64%) IP Telephony
13 20 (1.13%) PBX
13 20 (1.13%) SSL
14 18 (1.02%) Wi-Fi
14 18 (1.02%) Wireless
15 11 (0.62%) ADSL
16 10 (0.57%) Cisco ASA
17 9 (0.51%) Extranet
18 8 (0.45%) FWSM
Database & Business Intelligence
1 32 (1.81%) SQL Server
2 16 (0.91%) SQL Server 2008
3 5 (0.28%) MS Access
4 3 (0.17%) Relational Database
4 3 (0.17%) SQL Server 2005
5 2 (0.11%) Oracle Database
6 1 (0.057%) Crystal Reports
6 1 (0.057%) Data Mining
6 1 (0.057%) Oracle Reports
6 1 (0.057%) SQL Server 2000
Development Applications
1 11 (0.62%) JIRA
2 1 (0.057%) Visual Studio
General
1 356 (20.16%) Finance
2 218 (12.34%) Law
3 191 (10.82%) Legal
4 99 (5.61%) Banking
5 61 (3.45%) Telecoms
6 44 (2.49%) Retail
7 31 (1.76%) International Banking
8 29 (1.64%) German Language
9 22 (1.25%) Financial Institution
10 21 (1.19%) Manufacturing
11 18 (1.02%) Back Office
12 15 (0.85%) Investment Banking
13 13 (0.74%) Advertising
13 13 (0.74%) Publishing
14 12 (0.68%) Marketing
15 10 (0.57%) Front Office
15 10 (0.57%) Italian Language
16 8 (0.45%) French Language
17 6 (0.34%) Welsh Language
18 5 (0.28%) Swedish Language
Libraries, Frameworks & Software Standards
1 8 (0.45%) Web Services
2 7 (0.40%) HTML
3 6 (0.34%) CSS
4 4 (0.23%) .NET
4 4 (0.23%) Middleware
5 2 (0.11%) COM
6 1 (0.057%) ASP.NET
6 1 (0.057%) EDI
6 1 (0.057%) REST
6 1 (0.057%) Software Packaging
6 1 (0.057%) XML
Miscellaneous
1 249 (14.10%) Blackberry
2 109 (6.17%) Analytical Skills
3 84 (4.76%) iPhone
4 56 (3.17%) Management Information System
5 54 (3.06%) Video Conferencing
6 44 (2.49%) iPad
7 23 (1.30%) Computer Science
7 23 (1.30%) RSA SecurID
7 23 (1.30%) Smartphone
8 22 (1.25%) Driving Licence
9 19 (1.08%) Fat Client
9 19 (1.08%) Thin Client
10 17 (0.96%) Mathematics
11 15 (0.85%) Data Protection Act
11 15 (0.85%) Hedge funds
12 11 (0.62%) Economics
12 11 (0.62%) NHS
13 9 (0.51%) Client/Server
13 9 (0.51%) Statistics
14 8 (0.45%) Data Centre
Operating Systems
1 1229 (69.59%) Windows
2 702 (39.75%) Windows 7
3 233 (13.19%) Windows Server
4 203 (11.49%) Windows 8
5 149 (8.44%) Windows XP
6 145 (8.21%) Windows Server 2008
7 98 (5.55%) Windows Server 2003
8 71 (4.02%) Windows 10
9 70 (3.96%) Windows Server 2012
10 58 (3.28%) Android
11 33 (1.87%) Mac OS X
12 32 (1.81%) Windows Vista
13 27 (1.53%) Linux
14 21 (1.19%) Unix
15 13 (0.74%) Mac OS
16 12 (0.68%) Apple iOS
17 9 (0.51%) VMS
18 7 (0.40%) Windows 2000 Server
19 4 (0.23%) MVS
19 4 (0.23%) Windows Mobile
Processes & Methodologies
1 779 (44.11%) ITIL
2 242 (13.70%) Service Management
3 182 (10.31%) Incident Management
4 105 (5.95%) Ticket Management
5 97 (5.49%) ITIL V3
6 93 (5.27%) Document Management
7 89 (5.04%) Service Delivery
8 74 (4.19%) Problem Management
9 69 (3.91%) Time Management
10 67 (3.79%) Case Management
11 53 (3.00%) CRM
12 44 (2.49%) ITSM
13 42 (2.38%) Change Management
14 39 (2.21%) Root Cause Analysis
14 39 (2.21%) Wealth Management
15 32 (1.81%) Mentoring
16 27 (1.53%) Continuous Improvement
17 23 (1.30%) Data Protection
18 22 (1.25%) Coaching
18 22 (1.25%) Knowledge Management
Programming Languages
1 63 (3.57%) SQL
2 30 (1.70%) C
3 5 (0.28%) Java
4 3 (0.17%) C#
4 3 (0.17%) JavaScript
4 3 (0.17%) VB
5 2 (0.11%) PL/SQL
5 2 (0.11%) PowerShell
6 1 (0.057%) PHP
6 1 (0.057%) Python
6 1 (0.057%) Shell Script
6 1 (0.057%) VBA
6 1 (0.057%) VBScript
Qualifications
1 229 (12.97%) Microsoft Certification
2 127 (7.19%) MCP
3 107 (6.06%) Degree
4 91 (5.15%) ITIL Certification
5 87 (4.93%) MCSE
6 61 (3.45%) Cisco Certification
7 59 (3.34%) A+ Certification
7 59 (3.34%) MCSA
8 57 (3.23%) CCNA
9 55 (3.11%) MCDST
10 45 (2.55%) Security Cleared
11 32 (1.81%) MCITP
12 31 (1.76%) MOS
12 31 (1.76%) Network+ Certification
12 31 (1.76%) SC Cleared
13 26 (1.47%) ITIL Foundation Certificate
14 24 (1.36%) MCTS
15 14 (0.79%) Citrix Certification
16 9 (0.51%) DV Cleared
17 8 (0.45%) CCA
Quality Assurance & Compliance
1 489 (27.69%) SLA
2 27 (1.53%) QA
3 10 (0.57%) ISO 9001
4 8 (0.45%) COBIT
5 7 (0.40%) Sarbanes-Oxley
6 5 (0.28%) ISO/IEC 27001
7 4 (0.23%) Data Quality
8 1 (0.057%) ISO/IEC 20000
System Software
1 992 (56.17%) Active Directory
2 95 (5.38%) VMware Infrastructure
3 35 (1.98%) XenApp
4 33 (1.87%) Hyper-V
5 14 (0.79%) XenDesktop
6 8 (0.45%) Firmware
7 7 (0.40%) Citrix Presentation Server
8 4 (0.23%) Terminal Server
9 3 (0.17%) vSphere
10 2 (0.11%) Terminal Services
10 2 (0.11%) UAG
10 2 (0.11%) vCloud
11 1 (0.057%) BitLocker
11 1 (0.057%) Microsoft App-V
Systems Management
1 87 (4.93%) SCCM
2 32 (1.81%) Backup Exec
3 14 (0.79%) Norton AntiVirus
4 12 (0.68%) SCOM
5 9 (0.51%) DameWare
6 7 (0.40%) MAILsweeper
7 5 (0.28%) AirWatch
7 5 (0.28%) Symantec Endpoint Protection
8 3 (0.17%) Nagios
8 3 (0.17%) NetBackup
9 2 (0.11%) Casper Suite
10 1 (0.057%) Ansible
10 1 (0.057%) Cisco CUCM
10 1 (0.057%) OpenView
10 1 (0.057%) Opscode Chef
10 1 (0.057%) Puppet
10 1 (0.057%) ServiceCenter
10 1 (0.057%) Systems Management Server (SMS)
Vendors
1 811 (45.92%) Microsoft
2 370 (20.95%) Citrix
3 189 (10.70%) Cisco
4 145 (8.21%) VMware
5 70 (3.96%) HP
6 64 (3.62%) Remedy
7 63 (3.57%) Mitel
8 49 (2.77%) Apple
8 49 (2.77%) Dell
8 49 (2.77%) iManage
9 41 (2.32%) ServiceNow
10 40 (2.27%) Symantec
11 32 (1.81%) Bloomberg
12 31 (1.76%) Adobe
12 31 (1.76%) Avaya
13 30 (1.70%) Juniper
14 26 (1.47%) LANDesk
15 24 (1.36%) SAP
16 23 (1.30%) Intel Security
17 21 (1.19%) SonicWALL
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15,000 - £18,000 + Benefits
Posted: 19 hours ago
London
Ashdown IT
Salary: £23000 - £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 3 days ago
London
Harvey Nash plc
Salary: £24000 per annum + + Package
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £28000 per annum + shift allowance
Posted: 4 days ago
Nottingham, Nottinghamshire
JM
Salary: £22000 - £26000 per annum + Benefits
Posted: 4 days ago
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 3 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: £15,000 per annum
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum
Posted: 3 days ago
Northamptonshire
Lorien Resourcing
Salary: £23000 - £25000 per annum + +Benefits
Posted: 3 days ago
Southampton, Hampshire
Sanderson
Salary: £16000.00 - £20000.00 per annum
Posted: 3 days ago
Blackburn, Lancashire
Chassam Contract
Salary: From £20,000 to £23,000 per annum
Posted: 3 days ago
Swindon, Wiltshire
Experis Ltd
Salary: £16000 - £22000 per annum + fantastic pension and holiday package
Posted: 3 days ago
London
Colston Consulting
Salary: £25000 - £30000 per annum, Benefits Benefits
Posted: 3 days ago
London
Randstad Technologies
Salary: £27000 - £30000 per annum + top benefits
Posted: 4 days ago
Southampton, Hampshire
Polar Recruitment
Salary: £20000 - £22000 per annum + Graet benefits - see below.
Posted: 5 days ago
City, London
Plan-net
Salary: Unspecified Market rate
Posted: 3 days ago
Halifax, West Yorkshire
Spring Technology
Salary: £20000.00 - £22000.00 per annum
Posted: 4 days ago
Central London / West End
Latcom Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Crawley, West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum + Bonus + Excellent Benefits
Posted: 4 days ago
Nottingham, Nottinghamshire
MHR
Salary: £18000 - £21000 per annum + Excellent Benefits
Posted: 14 days ago
Bedfordshire
Ashdown IT
Salary: £20000 per annum + benefits
Posted: 3 days ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
Marlow, Buckinghamshire
Pro-Quest Resourcing Ltd
Salary: £30000 - £35000 Per Annum 30-34K + Pension + BUPA + Life Assur + DenPl
Posted: 3 days ago
Bedford, Bedfordshire
Bluetownonline
Salary: £20000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
Pro-Quest Resourcing Ltd
Salary: £24000 - £27000 Per Annum + Bens + Share Options
Posted: 5 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 5 days ago
Surrey
Coal IT Services
Salary: £Market Rate
Posted: 6 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive salary + career progression + benefits
Posted: 4 days ago
Bristol, Avon
Hargreaves Lansdown
Salary: Competitive
Posted: 26 days ago