The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 297 351 426
Rank change year-on-year
+54 +75
Permanent jobs requiring a Service Desk Analyst 1028 745 593
As % of all permanent IT jobs located in England 0.95% 0.72% 0.55%
As % of the Job Titles category 1.00% 0.76% 0.57%
Number of salaries quoted 894 658 517
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £18,500 £17,000 £17,500
10% offered a salary of more than £34,000 £30,000 £30,000
UK excluding London average salary £21,500 £21,000 £20,911
% change year-on-year
+2.38% +0.42%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102296 98200 103450
As % of all permanent IT jobs located in England 94.58% 94.73% 95.31%
Number of salaries quoted 85621 81449 89566
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 28 November 2014.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +90 403 £27,500 - 26
South East +4 216 £22,500 +2.27% 16
East of England +20 102 £22,500 +12.50% 6
North West +8 78 £20,000 -3.03% 6
Yorkshire -39 78 £19,000 -7.31% 7
East Midlands +44 59 £20,500 +2.50% 7
West Midlands +20 55 £19,750 -5.95% 11
South West -2 33 £22,000 +10.00% 6
North East -9 8 £21,000 +12.23% 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 November 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1194 (65.57%) Windows
2 1001 (54.97%) ITIL
3 947 (52.00%) Active Directory
4 905 (49.70%) Microsoft
5 891 (48.93%) MS Office
6 647 (35.53%) Windows 7
7 611 (33.55%) MS Excel
8 460 (25.26%) SLA
9 433 (23.78%) Windows XP
10 382 (20.98%) MS Exchange
11 372 (20.43%) Citrix
12 312 (17.13%) Blackberry
13 307 (16.86%) Finance
14 236 (12.96%) Microsoft Certification
15 210 (11.53%) Service Management
16 194 (10.65%) Incident Management
17 169 (9.28%) MCP
18 166 (9.12%) TCP/IP
19 163 (8.95%) Windows Server 2008
20 158 (8.68%) Law
21 157 (8.62%) Windows Server 2003
22 154 (8.46%) VMware
23 143 (7.85%) Blackberry Enterprise Server
24 142 (7.80%) Cisco
25 140 (7.69%) WAN
26 133 (7.30%) Legal
27 128 (7.03%) LAN
28 127 (6.97%) Degree
29 125 (6.86%) DNS
29 125 (6.86%) ITIL Certification

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 November 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 382 (20.98%) MS Exchange
2 143 (7.85%) Blackberry Enterprise Server
3 84 (4.61%) Exchange Server 2007
4 79 (4.34%) Exchange Server 2003
4 79 (4.34%) Exchange Server 2010
5 60 (3.29%) SharePoint
6 52 (2.86%) IBM Notes
7 49 (2.69%) Lync
8 11 (0.60%) SharePoint 2010
9 10 (0.55%) Exchange Server 2013
10 9 (0.49%) CMS
11 8 (0.44%) WorkSite
12 6 (0.33%) Moodle
13 4 (0.22%) IIS
14 3 (0.16%) Exchange Server 2000
14 3 (0.16%) Documentum
15 2 (0.11%) Confluence
16 1 (0.055%) Adobe CQ
16 1 (0.055%) JBoss
16 1 (0.055%) Apache
Applications
1 891 (48.93%) MS Office
2 611 (33.55%) MS Excel
3 94 (5.16%) MS PowerPoint
4 26 (1.43%) MS Visio
5 9 (0.49%) MS Project
6 8 (0.44%) Acrobat
7 5 (0.27%) Spreadsheet
Business Applications
1 18 (0.99%) Remedy ITSM
2 8 (0.44%) Dynamics CRM
3 4 (0.22%) Oracle Applications
4 3 (0.16%) Sage 50
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) assyst
6 1 (0.055%) Dynamics NAV
6 1 (0.055%) SAP CS
6 1 (0.055%) Changepoint
6 1 (0.055%) Misys Midas
6 1 (0.055%) Bond Adapt
6 1 (0.055%) CA Clarity
Cloud Services
1 30 (1.65%) Office 365
2 13 (0.71%) Microsoft Azure
3 10 (0.55%) SaaS
4 9 (0.49%) PaaS
4 9 (0.49%) IaaS
5 5 (0.27%) Cloud Computing
6 2 (0.11%) Google Apps
Communications & Networking
1 166 (9.12%) TCP/IP
2 140 (7.69%) WAN
3 128 (7.03%) LAN
4 125 (6.86%) DNS
5 107 (5.88%) Internet
6 103 (5.66%) DHCP
7 99 (5.44%) VoIP
8 90 (4.94%) VPN
9 70 (3.84%) Firewall
10 42 (2.31%) Wireless
11 38 (2.09%) ADSL
12 35 (1.92%) SAN
13 34 (1.87%) IP Telephony
14 33 (1.81%) Ethernet
15 26 (1.43%) Broadband
16 20 (1.10%) Intranet
17 13 (0.71%) Wi-Fi
17 13 (0.71%) Network Security
18 9 (0.49%) Cisco ASA
19 8 (0.44%) 3G
Database & Business Intelligence
1 51 (2.80%) SQL Server
2 25 (1.37%) SQL Server 2008
3 16 (0.88%) SQL Server 2005
4 8 (0.44%) MS Access
5 6 (0.33%) Data Warehouse
6 3 (0.16%) SQL Server 2000
6 3 (0.16%) Relational Database
7 2 (0.11%) MySQL
7 2 (0.11%) Crystal Reports
8 1 (0.055%) Oracle Reports
8 1 (0.055%) BusinessObjects
8 1 (0.055%) SQL Server 2012
8 1 (0.055%) Oracle Database
Development Applications
1 4 (0.22%) Team Foundation Server
2 3 (0.16%) JIRA
3 2 (0.11%) Hudson
4 1 (0.055%) Serena SBM
General
1 307 (16.86%) Finance
2 158 (8.68%) Law
3 133 (7.30%) Legal
4 85 (4.67%) Banking
5 72 (3.95%) Telecoms
6 44 (2.42%) Retail
7 27 (1.48%) Financial Institution
8 17 (0.93%) Advertising
9 16 (0.88%) French Language
10 11 (0.60%) Investment Banking
11 10 (0.55%) Manufacturing
12 9 (0.49%) Publishing
12 9 (0.49%) Marketing
12 9 (0.49%) German Language
13 7 (0.38%) Local Government
13 7 (0.38%) Spanish Language
13 7 (0.38%) Back Office
14 4 (0.22%) Multimedia
14 4 (0.22%) Italian Language
15 3 (0.16%) Polish Language
Libraries, Frameworks & Software Standards
1 11 (0.60%) .NET
2 6 (0.33%) HTML
3 3 (0.16%) COM
4 2 (0.11%) CSS
4 2 (0.11%) XML
4 2 (0.11%) WAP
5 1 (0.055%) Middleware
5 1 (0.055%) Java EE
5 1 (0.055%) Application Packaging
5 1 (0.055%) LINQ
5 1 (0.055%) Mason
5 1 (0.055%) Web Services
Miscellaneous
1 312 (17.13%) Blackberry
2 125 (6.86%) Analytical Skills
3 63 (3.46%) iPhone
4 55 (3.02%) Video Conferencing
5 42 (2.31%) Management Information System
6 40 (2.20%) iPad
7 38 (2.09%) Thin Client
7 38 (2.09%) Fat Client
8 32 (1.76%) Computer Science
9 26 (1.43%) PDA
10 22 (1.21%) Smartphone
11 20 (1.10%) EPoS
11 20 (1.10%) Hedge funds
12 17 (0.93%) Mathematics
13 12 (0.66%) Statistics
14 11 (0.60%) Open Source
15 6 (0.33%) Informatics
15 6 (0.33%) AS400
16 5 (0.27%) Handset
16 5 (0.27%) IVR
Operating Systems
1 1194 (65.57%) Windows
2 647 (35.53%) Windows 7
3 433 (23.78%) Windows XP
4 163 (8.95%) Windows Server 2008
5 157 (8.62%) Windows Server 2003
6 103 (5.66%) Windows 8
7 71 (3.90%) Windows Server 2012
8 47 (2.58%) Windows Vista
9 30 (1.65%) Mac OS X
10 23 (1.26%) Android
11 21 (1.15%) Linux
12 15 (0.82%) Apple iOS
13 14 (0.77%) UNIX
14 12 (0.66%) Windows 2000
14 12 (0.66%) Mac OS
15 10 (0.55%) Windows Phone
16 8 (0.44%) Windows Mobile
17 2 (0.11%) CentOS
18 1 (0.055%) Red Hat Enterprise Linux
18 1 (0.055%) Windows 2000 Server
Processes & Methodologies
1 1001 (54.97%) ITIL
2 210 (11.53%) Service Management
3 194 (10.65%) Incident Management
4 114 (6.26%) Service Delivery
5 89 (4.89%) Problem Management
6 83 (4.56%) ITSM
7 72 (3.95%) ITIL V3
8 62 (3.40%) Document Management
9 57 (3.13%) Change Management
10 53 (2.91%) Time Management
11 44 (2.42%) Asset Management
12 41 (2.25%) Kalman Filter
12 41 (2.25%) Mentoring
13 40 (2.20%) CRM
13 40 (2.20%) Continuous Improvement
14 37 (2.03%) Coaching
15 32 (1.76%) Change Control
15 32 (1.76%) Root Cause Analysis
16 26 (1.43%) Line Management
17 23 (1.26%) Configuration Management
Programming Languages
1 48 (2.64%) SQL
2 33 (1.81%) C
3 10 (0.55%) Java
4 3 (0.16%) JavaScript
4 3 (0.16%) C#
5 2 (0.11%) PHP
6 1 (0.055%) PL/SQL
6 1 (0.055%) PowerShell
Qualifications
1 236 (12.96%) Microsoft Certification
2 169 (9.28%) MCP
3 127 (6.97%) Degree
4 125 (6.86%) ITIL Certification
5 88 (4.83%) MCSE
6 81 (4.45%) MCSA
7 76 (4.17%) ITIL Foundation Certificate
8 74 (4.06%) MCITP
9 66 (3.62%) Security Cleared
10 64 (3.51%) Cisco Certification
11 59 (3.24%) CCNA
12 56 (3.08%) A+ Certification
13 48 (2.64%) SC Cleared
14 38 (2.09%) MCDST
15 36 (1.98%) MCTS
16 24 (1.32%) MOS
17 15 (0.82%) Citrix Certification
17 15 (0.82%) HND
18 10 (0.55%) DV Cleared
19 9 (0.49%) Network+ Certification
Quality Assurance & Compliance
1 460 (25.26%) SLA
2 6 (0.33%) ISO 9001
3 2 (0.11%) ISO/IEC 27001
3 2 (0.11%) QA
4 1 (0.055%) Sarbanes-Oxley
4 1 (0.055%) TickIT
System Software
1 947 (52.00%) Active Directory
2 123 (6.75%) VMware Infrastructure
3 71 (3.90%) XenApp
4 38 (2.09%) Terminal Services
5 26 (1.43%) Hyper-V
6 19 (1.04%) XenDesktop
7 16 (0.88%) MetaFrame
8 15 (0.82%) Citrix Presentation Server
9 8 (0.44%) UAG
10 7 (0.38%) XenServer
11 5 (0.27%) Novell eDirectory
11 5 (0.27%) Firmware
12 4 (0.22%) vSphere
13 3 (0.16%) Microsoft App-V
13 3 (0.16%) Microsoft Virtual Server
14 1 (0.055%) VMware ESX
Systems Management
1 98 (5.38%) SCCM
2 47 (2.58%) Norton AntiVirus
3 39 (2.14%) Backup Exec
4 17 (0.93%) SCOM
5 15 (0.82%) OpenView
6 14 (0.77%) Systems Management Server (SMS)
7 7 (0.38%) ServiceCenter
7 7 (0.38%) NetBackup
8 5 (0.27%) McAfee ePO
9 4 (0.22%) Tivoli
9 4 (0.22%) SCSM
10 3 (0.16%) Symantec Enterprise Vault
10 3 (0.16%) Cisco UCCX
10 3 (0.16%) Unicenter
11 2 (0.11%) HP Data Protector
11 2 (0.11%) CiscoWorks
11 2 (0.11%) Nagios
11 2 (0.11%) ARCserve
11 2 (0.11%) DameWare
12 1 (0.055%) Tivoli Storage Manager
Vendors
1 905 (49.70%) Microsoft
2 372 (20.43%) Citrix
3 154 (8.46%) VMware
4 142 (7.80%) Cisco
5 110 (6.04%) HP
6 80 (4.39%) Symantec
7 67 (3.68%) Apple
8 61 (3.35%) Remedy
9 52 (2.86%) Lotus
9 52 (2.86%) Dell
10 50 (2.75%) Avaya
11 35 (1.92%) Bloomberg
12 34 (1.87%) Reuters
13 33 (1.81%) Juniper
14 31 (1.70%) Veeam
15 29 (1.59%) McAfee
16 27 (1.48%) ServiceNow
17 25 (1.37%) CheckPoint
18 22 (1.21%) SonicWALL
19 21 (1.15%) Interwoven
Surrey
ARC IT Recruitment Ltd
Posted: 12 hours ago
Basingstoke, Hampshire
Lorien Resourcing
Salary: £18500 - £19100 per annum
Posted: 13 hours ago
Southampton, Hampshire
Experis Ltd
Salary: £18000 - £22000 per annum + benefits
Posted: 15 hours ago
London
Forman Computer Staff
Salary: From £25,000 to £30,000 per annum
Posted: 20 hours ago
Lichfield, Staffordshire
Spring Technology
Salary: £18000.00 - £21000.00 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
London
World First
Salary: From £26,000 to £30,000 per annum
Posted: Yesterday
East Midlands
EMBS- People Transfer
Salary: £16k - 19k per year + benefits + training
Posted: Yesterday
Peterborough, Cambridgeshire
EasyWebRecruitment.com
Salary: Competitive
Posted: Yesterday
Aldershot, Hampshire
E-Resourcing
Posted: Yesterday
Croydon, Surrey
FT Select
Salary: From £23,000 to £25,000 per annum plus benefits
Posted: 2 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 2 days ago
Chessington, Surrey
Coal IT Services
Salary: From £28,000 to £35,000 per annum + Bonus & Excellent Benefits Package
Posted: 2 days ago
South West London
Imperative People
Salary: £23000.00 - £27000.00 per annum + Benefits
Posted: 2 days ago
London
TEKsystems
Salary: £25000 - £33000 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 3 days ago
London
Lorien Resourcing
Salary: £25000 - £28000 per annum
Posted: 3 days ago
London
Marcus Donald People
Salary: £20000 to £24000 per annum - pension,healthcare, overtime
Posted: 3 days ago
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum + benefits
Posted: 3 days ago
London
Marcus Donald People
Salary: £20000 to £22000 per annum
Posted: 3 days ago