The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 366 378 424
Rank change year-on-year
+12 +46
Permanent jobs requiring a Service Desk Analyst 734 764 561
As % of all permanent IT jobs located in England 0.72% 0.70% 0.55%
As % of the Job Titles category 0.76% 0.74% 0.58%
Number of salaries quoted 635 693 489
Average salary £24,000 £23,000 £22,000
Average salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £19,000 £18,000 £17,000
10% offered a salary of more than £34,000 £32,500 £29,800
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96537 103416 96032
As % of all permanent IT jobs located in England 94.33% 94.49% 94.31%
Number of salaries quoted 80724 85232 80344
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 July 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +46 276 £28,500 +3.63% 19
South East +11 187 £22,500 +2.27% 17
Yorkshire +26 79 £21,500 +16.21% 5
South West -2 56 £21,625 -3.88% 7
North West -14 50 £20,000 +2.56% 6
East of England -23 41 £20,750 -15.30% 16
West Midlands -2 27 £21,000 -2.32% 5
East Midlands -15 23 £22,500 +12.50% 6
North East -17 3 £19,750 -1.25% 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 30 July 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1050 (66.71%) Windows
2 804 (51.08%) Microsoft
3 795 (50.51%) Active Directory
4 761 (48.35%) MS Office
5 726 (46.12%) ITIL
6 572 (36.34%) Windows 7
7 540 (34.31%) MS Excel
8 427 (27.13%) SLA
9 312 (19.82%) MS Exchange
10 264 (16.77%) Finance
11 258 (16.39%) Citrix
12 222 (14.10%) Windows XP
13 213 (13.53%) Service Management
14 204 (12.96%) Blackberry
15 177 (11.25%) Incident Management
16 162 (10.29%) Blackberry Enterprise Server
16 162 (10.29%) Legal
17 151 (9.59%) Law
18 149 (9.47%) Microsoft Certification
19 143 (9.09%) Windows 8
20 135 (8.58%) Cisco
21 134 (8.51%) Banking
22 126 (8.01%) VMware
23 125 (7.94%) Windows Server 2008
24 124 (7.88%) Degree
25 113 (7.18%) WAN
26 110 (6.99%) LAN
27 109 (6.93%) MCP
28 103 (6.54%) Windows Server 2003
29 96 (6.10%) Exchange Server 2010

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 30 July 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 312 (19.82%) MS Exchange
2 162 (10.29%) Blackberry Enterprise Server
3 96 (6.10%) Exchange Server 2010
4 67 (4.26%) Exchange Server 2007
5 47 (2.99%) SharePoint
6 44 (2.80%) WorkSite
7 40 (2.54%) Exchange Server 2003
8 30 (1.91%) IBM Notes
9 25 (1.59%) Exchange Server 2013
10 20 (1.27%) Exchange Server 2000
11 18 (1.14%) Lync
12 7 (0.44%) IIS
13 4 (0.25%) Confluence
14 3 (0.19%) SharePoint 2010
15 2 (0.13%) SharePoint Server
15 2 (0.13%) Apache
15 2 (0.13%) Tomcat
15 2 (0.13%) CMS
16 1 (0.064%) OpenEdge
16 1 (0.064%) BizTalk Server
Applications
1 761 (48.35%) MS Office
2 540 (34.31%) MS Excel
3 56 (3.56%) MS PowerPoint
4 11 (0.70%) MS Visio
5 6 (0.38%) Spreadsheet
5 6 (0.38%) Adobe Creative Suite
6 3 (0.19%) MS Project
Business Applications
1 8 (0.51%) Remedy ITSM
2 4 (0.25%) Oracle Applications
2 4 (0.25%) Dynamics CRM
2 4 (0.25%) Magento
2 4 (0.25%) Fredhopper
3 3 (0.19%) Eikon
4 1 (0.064%) ResourceLink
4 1 (0.064%) SAP CCM
4 1 (0.064%) SAP ERP
4 1 (0.064%) assyst
4 1 (0.064%) Cerner Millennium
Cloud Services
1 27 (1.72%) Office 365
2 14 (0.89%) Mimecast
3 7 (0.44%) Amazon AWS
4 6 (0.38%) SaaS
5 4 (0.25%) IaaS
6 2 (0.13%) Amazon ELB
6 2 (0.13%) Amazon EC2
6 2 (0.13%) Amazon S3
6 2 (0.13%) Google Apps
7 1 (0.064%) Cloud Computing
7 1 (0.064%) Microsoft Azure
7 1 (0.064%) PaaS
7 1 (0.064%) Yammer
7 1 (0.064%) iPaaS
Communications & Networking
1 113 (7.18%) WAN
2 110 (6.99%) LAN
3 92 (5.84%) TCP/IP
4 85 (5.40%) VPN
5 79 (5.02%) Internet
6 63 (4.00%) Firewall
7 51 (3.24%) DNS
8 48 (3.05%) DHCP
9 36 (2.29%) VoIP
10 34 (2.16%) Wireless
11 30 (1.91%) IP Telephony
12 21 (1.33%) SAN
13 19 (1.21%) ADSL
14 17 (1.08%) VLAN
15 12 (0.76%) SSL
16 11 (0.70%) FTP
16 11 (0.70%) Broadband
17 10 (0.64%) 3G
18 9 (0.57%) Ethernet
19 8 (0.51%) Intranet
Database & Business Intelligence
1 38 (2.41%) SQL Server
2 10 (0.64%) SQL Server 2008
2 10 (0.64%) Relational Database
3 7 (0.44%) Crystal Reports
4 3 (0.19%) MS Access
4 3 (0.19%) SQL Server 2005
5 2 (0.13%) SQL Server 2000
5 2 (0.13%) SQL Server Reporting Services
5 2 (0.13%) SQL Server 2012
6 1 (0.064%) FileMaker
6 1 (0.064%) SQL Server Integration Services
6 1 (0.064%) Data Warehouse
6 1 (0.064%) RDBMS
6 1 (0.064%) Oracle Reports
Development Applications
1 4 (0.25%) Yeoman
2 3 (0.19%) InstallShield
3 2 (0.13%) Jenkins
General
1 264 (16.77%) Finance
2 162 (10.29%) Legal
3 151 (9.59%) Law
4 134 (8.51%) Banking
5 60 (3.81%) Retail
6 53 (3.37%) Telecoms
7 34 (2.16%) International Banking
8 22 (1.40%) Advertising
9 15 (0.95%) Financial Institution
9 15 (0.95%) German Language
10 13 (0.83%) Investment Banking
11 11 (0.70%) Marketing
12 10 (0.64%) Publishing
13 8 (0.51%) Pharmaceutical
14 7 (0.44%) French Language
15 6 (0.38%) Swedish Language
15 6 (0.38%) Turkish Language
15 6 (0.38%) Manufacturing
16 4 (0.25%) Multimedia
16 4 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (0.83%) XML
2 11 (0.70%) Application Packaging
3 9 (0.57%) HTML
4 7 (0.44%) CSS
5 6 (0.38%) .NET
5 6 (0.38%) Web Services
6 5 (0.32%) FIX Protocol
7 4 (0.25%) HTML5
7 4 (0.25%) COM
7 4 (0.25%) Flash
8 2 (0.13%) EDI
8 2 (0.13%) ASP.NET
8 2 (0.13%) JSP
8 2 (0.13%) jQuery
Miscellaneous
1 204 (12.96%) Blackberry
2 94 (5.97%) Analytical Skills
3 73 (4.64%) Management Information System
4 39 (2.48%) Computer Science
5 32 (2.03%) iPhone
6 27 (1.72%) Fat Client
6 27 (1.72%) Thin Client
7 26 (1.65%) Mathematics
8 24 (1.52%) iPad
9 23 (1.46%) Video Conferencing
10 19 (1.21%) EPoS
11 18 (1.14%) PDA
12 15 (0.95%) Hedge funds
13 14 (0.89%) Enterprise Software
13 14 (0.89%) CMDB
14 11 (0.70%) NHS
15 10 (0.64%) User Experience
15 10 (0.64%) Data Centre
16 9 (0.57%) Handset
17 7 (0.44%) Mobile Computing
Operating Systems
1 1050 (66.71%) Windows
2 572 (36.34%) Windows 7
3 222 (14.10%) Windows XP
4 143 (9.09%) Windows 8
5 125 (7.94%) Windows Server 2008
6 103 (6.54%) Windows Server 2003
7 72 (4.57%) Android
8 52 (3.30%) Windows Server 2012
9 48 (3.05%) Linux
10 45 (2.86%) Apple iOS
11 39 (2.48%) Windows Vista
12 26 (1.65%) UNIX
13 23 (1.46%) Windows 2000 Server
13 23 (1.46%) Mac OS X
14 14 (0.89%) Windows 2000
15 7 (0.44%) Windows Mobile
16 4 (0.25%) Solaris
17 3 (0.19%) Mac OS
18 2 (0.13%) Windows Phone
18 2 (0.13%) Ubuntu
Processes & Methodologies
1 726 (46.12%) ITIL
2 213 (13.53%) Service Management
3 177 (11.25%) Incident Management
4 69 (4.38%) Problem Management
5 62 (3.94%) ITSM
6 60 (3.81%) Service Delivery
7 58 (3.68%) Configuration Management
8 57 (3.62%) Document Management
9 53 (3.37%) Time Management
10 48 (3.05%) CRM
11 45 (2.86%) Change Management
12 38 (2.41%) Service Desk Management
13 28 (1.78%) Mentoring
14 27 (1.72%) Practice Management
15 26 (1.65%) Asset Management
16 24 (1.52%) Continuous Improvement
17 23 (1.46%) PRINCE2
18 22 (1.40%) ITIL V3
19 15 (0.95%) Project Management
20 13 (0.83%) Disaster Recovery
Programming Languages
1 53 (3.37%) SQL
2 22 (1.40%) C
3 9 (0.57%) JavaScript
4 8 (0.51%) Java
5 3 (0.19%) PowerShell
6 2 (0.13%) C#
6 2 (0.13%) T-SQL
7 1 (0.064%) ActionScript
7 1 (0.064%) VBA
7 1 (0.064%) Shell Script
7 1 (0.064%) ActionScript 2.0
Qualifications
1 149 (9.47%) Microsoft Certification
2 124 (7.88%) Degree
3 109 (6.93%) MCP
4 65 (4.13%) Security Cleared
5 63 (4.00%) Cisco Certification
6 59 (3.75%) ITIL Certification
6 59 (3.75%) CCNA
7 57 (3.62%) MCSE
8 48 (3.05%) MCITP
9 44 (2.80%) MCDST
10 43 (2.73%) SC Cleared
11 42 (2.67%) A+ Certification
12 34 (2.16%) ITIL Foundation Certificate
13 27 (1.72%) MCSA
14 26 (1.65%) MOS
15 24 (1.52%) MCTS
16 9 (0.57%) CCENT
17 6 (0.38%) HND
18 4 (0.25%) SAP Certification
19 3 (0.19%) CCNP
Quality Assurance & Compliance
1 427 (27.13%) SLA
2 21 (1.33%) ISO 9001
3 7 (0.44%) ISO/IEC 27001
4 3 (0.19%) QA
5 2 (0.13%) JSP 440
6 1 (0.064%) Data Quality
System Software
1 795 (50.51%) Active Directory
2 80 (5.08%) VMware Infrastructure
3 58 (3.68%) Hyper-V
4 41 (2.60%) XenApp
5 22 (1.40%) XenServer
6 11 (0.70%) vSphere
7 10 (0.64%) XenDesktop
7 10 (0.64%) Terminal Services
8 7 (0.44%) Terminal Server
9 6 (0.38%) VMware ESXi
10 5 (0.32%) Microsoft App-V
11 3 (0.19%) VMware ESX
11 3 (0.19%) MetaFrame
11 3 (0.19%) vCloud
11 3 (0.19%) KVM
12 2 (0.13%) ISA Server
12 2 (0.13%) Forefront TMG
12 2 (0.13%) Citrix Presentation Server
13 1 (0.064%) UAG
13 1 (0.064%) Microsoft Virtual Server
Systems Management
1 67 (4.26%) SCCM
2 21 (1.33%) Backup Exec
3 19 (1.21%) Norton AntiVirus
4 9 (0.57%) DameWare
4 9 (0.57%) ZENworks
5 6 (0.38%) Systems Management Server (SMS)
6 4 (0.25%) SCOM
6 4 (0.25%) SCSM
7 3 (0.19%) OpenView
7 3 (0.19%) Tivoli Storage Manager
7 3 (0.19%) MOM
8 2 (0.13%) Tivoli
8 2 (0.13%) Nagios
8 2 (0.13%) NetBackup
8 2 (0.13%) WSUS
8 2 (0.13%) Ansible
8 2 (0.13%) AirWatch
8 2 (0.13%) McAfee ePO
8 2 (0.13%) Puppet
8 2 (0.13%) Symantec Enterprise Vault
Vendors
1 804 (51.08%) Microsoft
2 258 (16.39%) Citrix
3 135 (8.58%) Cisco
4 126 (8.01%) VMware
5 49 (3.11%) Remedy
6 46 (2.92%) HP
7 45 (2.86%) Symantec
8 36 (2.29%) Apple
9 31 (1.97%) Lotus
10 29 (1.84%) OpenText
11 26 (1.65%) ServiceNow
12 25 (1.59%) Reuters
12 25 (1.59%) Bloomberg
13 24 (1.52%) Dell
14 18 (1.14%) McAfee
15 17 (1.08%) Adobe
16 16 (1.02%) Avaya
17 15 (0.95%) Oracle
18 14 (0.89%) LANDesk
19 13 (0.83%) SonicWALL
Bedford, Bedfordshire
Senitor Associates
Salary: £21000 - £28000 per annum
Posted: 1 hour ago
City, London
Dupen Recruitment Services
Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 2 hours ago
Cambridge, Cambridgeshire
Salt
Salary: £20000 - £30000 per annum + Benefits
Posted: 14 hours ago
London
Premier IT
Salary: £28000 - £32000 per annum
Posted: 15 hours ago
London
Ashdown IT
Salary: £20000 - £25850 per annum
Posted: 17 hours ago
Leicester, Leicestershire
Blues Point Ltd
Salary: Up to £25,000 per annum + pension, healthcare, bonus, shift allowance,
Posted: 17 hours ago
Horsham, West Sussex
Cyber Team
Salary: From £23,000 to £25,000 per annum
Posted: 17 hours ago
High Wycombe, Buckinghamshire
RBW Consulting
Salary: Up to £35,000 depending on experince
Posted: 19 hours ago
Birmingham, West Midlands (County)
Millshill Recruitment Ltd
Salary: From £20,000 to £22,000 per annum + Bens
Posted: Yesterday
London
Marcus Donald People
Salary: £25000 - £26000 per annum
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £18000 - £23000 per annum + benefits + training
Posted: Yesterday
Alderley Edge, Cheshire
Allegro Networks Ltd
Salary: From £18,500 to £23,000 per annum
Posted: Yesterday
London
Harris Global
Salary: £24000.00 - £26500 per annum + bonus + benefits
Posted: Yesterday
Weybridge, Surrey
Capita Resourcing - IT Resourcing
Salary: £22000 - £26000 per annum
Posted: Yesterday
Colchester, Essex
Ashdown IT
Salary: £26000 per annum + bonus
Posted: 2 days ago
City, London
Quant Capital
Salary: From £25,000 to £28,000 per annum + bonus and benefits
Posted: 2 days ago
South East London
Opus Recruitment Solutions Ltd
Salary: £0 - £35000 per annum, Benefits Bonus + Benefits
Posted: 2 days ago
Knutsford, Cheshire
Global Technology Solutions Ltd
Salary: £15000 - £18000 per annum
Posted: 2 days ago
Manchester, Lancashire
Spring Technology
Salary: £19000.00 - £20000.00 per annum
Posted: 2 days ago
Horsham, West Sussex
Stafford-Sharp Associates
Salary: From £23,000 to £27,000 per annum
Posted: 2 days ago