The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 316 391 420
Rank change year-on-year
+75 +29
Permanent jobs requiring a Service Desk Analyst 899 763 769
As % of all permanent IT jobs located in England 0.98% 0.74% 0.68%
As % of the Job Titles category 1.02% 0.76% 0.71%
Number of salaries quoted 776 651 699
Median salary £24,000 £23,500 £23,000
Median salary % change year-on-year
+2.12% +2.17%
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £32,500 £34,000 £31,000
UK excluding London median salary £21,500 £22,000 £22,000
% change year-on-year
-2.27% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88322 99835 108668
As % of all permanent IT jobs located in England 96.39% 96.49% 96.49%
Number of salaries quoted 75297 83205 89755
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 June 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +103 385 £27,500 -3.50% 18
South East +12 178 £22,500 -4.25% 25
Yorkshire +27 89 £21,000 -2.32% 7
East of England +48 65 £20,500 -4.65% 8
East Midlands +36 56 £24,000 +23.07% 3
West Midlands -8 46 £20,500 -2.38% 11
South West +11 37 £22,500 +3.44% 6
North West +14 35 £20,000 -9.09% 2
North East +7 8 £24,250 +22.78%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 June 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 1280 (70.37%) Windows
2 1015 (55.80%) Active Directory
3 880 (48.38%) MS Office
4 836 (45.96%) Microsoft
5 816 (44.86%) ITIL
6 729 (40.08%) Windows 7
7 616 (33.86%) MS Excel
8 483 (26.55%) SLA
9 369 (20.29%) Citrix
10 334 (18.36%) Finance
11 308 (16.93%) MS Exchange
12 258 (14.18%) Service Management
13 241 (13.25%) Microsoft Certification
14 234 (12.86%) Windows Server
15 227 (12.48%) Law
16 226 (12.42%) Blackberry
17 201 (11.05%) Legal
17 201 (11.05%) Windows 8
18 198 (10.89%) Cisco
19 191 (10.50%) Incident Management
20 163 (8.96%) VPN
21 156 (8.58%) Windows XP
22 155 (8.52%) Office 365
23 145 (7.97%) VMware
24 143 (7.86%) Windows Server 2008
25 134 (7.37%) Exchange Server 2010
26 125 (6.87%) MCP
27 121 (6.65%) Blackberry Enterprise Server
28 120 (6.60%) Analytical Skills
29 115 (6.32%) TCP/IP

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 308 (16.93%) MS Exchange
2 134 (7.37%) Exchange Server 2010
3 121 (6.65%) Blackberry Enterprise Server
4 81 (4.45%) SharePoint
5 65 (3.57%) Exchange Server 2007
6 48 (2.64%) Skype for Business
7 40 (2.20%) Exchange Server 2003
8 37 (2.03%) Exchange Server 2013
9 24 (1.32%) IBM Notes
10 21 (1.15%) IIS
11 9 (0.49%) MS Project Server
11 9 (0.49%) SharePoint Server
12 8 (0.44%) Office Communications Server
13 7 (0.38%) Exchange Server 2000
14 1 (0.055%) CMS
14 1 (0.055%) Confluence
14 1 (0.055%) Exchange Server 5.5
14 1 (0.055%) SharePoint 2013
Applications
1 880 (48.38%) MS Office
2 616 (33.86%) MS Excel
3 97 (5.33%) MS PowerPoint
4 12 (0.66%) MS Visio
5 10 (0.55%) Adobe Creative Suite
6 8 (0.44%) MS Project
7 5 (0.27%) Acrobat
Business Applications
1 19 (1.04%) Dynamics CRM
2 12 (0.66%) assyst
3 4 (0.22%) SystmOne
3 4 (0.22%) thinkFolio
4 3 (0.16%) SAP Oil and Gas
5 2 (0.11%) Lorenzo
5 2 (0.11%) Remedy ITSM
6 1 (0.055%) Eikon
Cloud Services
1 155 (8.52%) Office 365
2 46 (2.53%) Mimecast
3 22 (1.21%) Microsoft Azure
4 9 (0.49%) SaaS
5 4 (0.22%) Google Apps
6 2 (0.11%) Dropbox
7 1 (0.055%) Amazon AWS
7 1 (0.055%) Cloud Computing
Communications & Networking
1 163 (8.96%) VPN
2 115 (6.32%) TCP/IP
3 106 (5.83%) LAN
4 102 (5.61%) WAN
5 90 (4.95%) VoIP
6 85 (4.67%) DNS
7 72 (3.96%) Internet
8 71 (3.90%) Firewall
9 58 (3.19%) DHCP
10 39 (2.14%) Remote Desktop
11 31 (1.70%) Intranet
12 23 (1.26%) IP Telephony
13 21 (1.15%) PBX
14 20 (1.10%) Wireless
15 18 (0.99%) SSL
16 15 (0.82%) Wi-Fi
17 11 (0.60%) ADSL
18 10 (0.55%) Cisco ASA
19 9 (0.49%) Extranet
20 8 (0.44%) SAN
Database & Business Intelligence
1 39 (2.14%) SQL Server
2 17 (0.93%) SQL Server 2008
3 5 (0.27%) MS Access
3 5 (0.27%) Oracle Database
4 4 (0.22%) SQL Server 2005
5 3 (0.16%) Relational Database
6 2 (0.11%) SQL Server 2000
7 1 (0.055%) Crystal Reports
7 1 (0.055%) Oracle Reports
Development Applications
1 14 (0.77%) JIRA
2 1 (0.055%) Visual Studio
General
1 334 (18.36%) Finance
2 227 (12.48%) Law
3 201 (11.05%) Legal
4 92 (5.06%) Banking
5 52 (2.86%) Telecoms
6 41 (2.25%) Retail
7 39 (2.14%) International Banking
8 26 (1.43%) German Language
9 18 (0.99%) Manufacturing
10 17 (0.93%) Financial Institution
11 13 (0.71%) Italian Language
12 12 (0.66%) Back Office
12 12 (0.66%) Publishing
13 11 (0.60%) Advertising
14 10 (0.55%) Investment Banking
15 9 (0.49%) French Language
15 9 (0.49%) Front Office
16 7 (0.38%) Marketing
17 6 (0.33%) Welsh Language
18 5 (0.27%) Japanese Language
Libraries, Frameworks & Software Standards
1 11 (0.60%) .NET
1 11 (0.60%) HTML
2 7 (0.38%) CSS
3 5 (0.27%) Web Services
4 4 (0.22%) ASP.NET
5 3 (0.16%) COM
5 3 (0.16%) jQuery
5 3 (0.16%) Middleware
6 1 (0.055%) EDI
6 1 (0.055%) REST
6 1 (0.055%) Software Packaging
6 1 (0.055%) XML
Miscellaneous
1 226 (12.42%) Blackberry
2 120 (6.60%) Analytical Skills
3 79 (4.34%) iPhone
4 55 (3.02%) Management Information System
5 47 (2.58%) Video Conferencing
6 40 (2.20%) iPad
7 27 (1.48%) Driving Licence
8 24 (1.32%) Computer Science
8 24 (1.32%) Smartphone
9 23 (1.26%) Mathematics
10 22 (1.21%) RSA SecurID
11 18 (0.99%) Data Centre
12 17 (0.93%) Fat Client
12 17 (0.93%) Thin Client
13 15 (0.82%) Data Protection Act
14 10 (0.55%) Economics
14 10 (0.55%) Fintech
14 10 (0.55%) NHS
15 8 (0.44%) Client/Server
16 7 (0.38%) Hedge funds
Operating Systems
1 1280 (70.37%) Windows
2 729 (40.08%) Windows 7
3 234 (12.86%) Windows Server
4 201 (11.05%) Windows 8
5 156 (8.58%) Windows XP
6 143 (7.86%) Windows Server 2008
7 105 (5.77%) Windows Server 2003
8 99 (5.44%) Windows 10
9 76 (4.18%) Windows Server 2012
10 65 (3.57%) Android
11 38 (2.09%) Windows Vista
12 35 (1.92%) Mac OS X
13 34 (1.87%) Linux
14 23 (1.26%) Unix
15 14 (0.77%) Mac OS
16 13 (0.71%) Apple iOS
17 9 (0.49%) VMS
18 7 (0.38%) Windows 2000 Server
19 5 (0.27%) Windows Mobile
20 3 (0.16%) Windows NT
Processes & Methodologies
1 816 (44.86%) ITIL
2 258 (14.18%) Service Management
3 191 (10.50%) Incident Management
4 107 (5.88%) Ticket Management
5 99 (5.44%) ITIL V3
6 98 (5.39%) Document Management
7 89 (4.89%) Service Delivery
8 79 (4.34%) Problem Management
9 72 (3.96%) Time Management
10 64 (3.52%) Case Management
11 61 (3.35%) Virtual Environments
12 49 (2.69%) Root Cause Analysis
13 47 (2.58%) CRM
14 40 (2.20%) ITSM
15 39 (2.14%) Change Management
16 36 (1.98%) Wealth Management
17 35 (1.92%) Mentoring
18 32 (1.76%) Continuous Improvement
19 24 (1.32%) Network Monitoring
20 22 (1.21%) Knowledge Management
Programming Languages
1 82 (4.51%) SQL
2 31 (1.70%) C
3 10 (0.55%) C#
4 9 (0.49%) JavaScript
5 8 (0.44%) Java
6 4 (0.22%) PowerShell
6 4 (0.22%) VB
7 2 (0.11%) PL/SQL
7 2 (0.11%) T-SQL
8 1 (0.055%) PHP
8 1 (0.055%) Python
8 1 (0.055%) Shell Script
8 1 (0.055%) VBA
8 1 (0.055%) VBScript
Qualifications
1 241 (13.25%) Microsoft Certification
2 125 (6.87%) MCP
3 113 (6.21%) Degree
4 96 (5.28%) MCSE
5 90 (4.95%) ITIL Certification
6 72 (3.96%) Cisco Certification
7 66 (3.63%) CCNA
8 64 (3.52%) A+ Certification
9 61 (3.35%) MCSA
10 57 (3.13%) Security Cleared
11 49 (2.69%) MCDST
12 39 (2.14%) SC Cleared
13 36 (1.98%) MCITP
13 36 (1.98%) Network+ Certification
14 30 (1.65%) MOS
15 23 (1.26%) ITIL Foundation Certificate
16 22 (1.21%) MCTS
17 11 (0.60%) DV Cleared
18 9 (0.49%) Citrix Certification
19 8 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 483 (26.55%) SLA
2 24 (1.32%) QA
3 13 (0.71%) ISO 9001
4 8 (0.44%) Sarbanes-Oxley
5 6 (0.33%) Data Quality
6 5 (0.27%) COBIT
6 5 (0.27%) ISO/IEC 27001
7 1 (0.055%) ISO/IEC 20000
7 1 (0.055%) PCI DSS
System Software
1 1015 (55.80%) Active Directory
2 102 (5.61%) VMware Infrastructure
3 40 (2.20%) Hyper-V
3 40 (2.20%) XenApp
4 21 (1.15%) XenDesktop
5 10 (0.55%) Virtual Machines
6 8 (0.44%) Firmware
7 6 (0.33%) Citrix Presentation Server
8 5 (0.27%) Terminal Services
9 4 (0.22%) Terminal Server
9 4 (0.22%) UAG
10 3 (0.16%) vSphere
11 2 (0.11%) Virtual Servers
12 1 (0.055%) BitLocker
12 1 (0.055%) Microsoft App-V
12 1 (0.055%) Microsoft Virtual Server
12 1 (0.055%) VMware ESXi
Systems Management
1 79 (4.34%) SCCM
2 29 (1.59%) Backup Exec
3 14 (0.77%) SCOM
4 9 (0.49%) Norton AntiVirus
5 8 (0.44%) AirWatch
5 8 (0.44%) Microsoft Intune
6 7 (0.38%) NetBackup
7 5 (0.27%) DameWare
8 4 (0.22%) Symantec Endpoint Protection
9 3 (0.16%) Casper Suite
10 2 (0.11%) MAILsweeper
10 2 (0.11%) Nagios
11 1 (0.055%) Ansible
11 1 (0.055%) Opscode Chef
11 1 (0.055%) Puppet
11 1 (0.055%) ServiceCenter
11 1 (0.055%) Tivoli
11 1 (0.055%) Tivoli Storage Manager
11 1 (0.055%) WSUS
Vendors
1 836 (45.96%) Microsoft
2 369 (20.29%) Citrix
3 198 (10.89%) Cisco
4 145 (7.97%) VMware
5 68 (3.74%) HP
6 65 (3.57%) Mitel
7 60 (3.30%) Remedy
8 59 (3.24%) iManage
9 49 (2.69%) Apple
10 43 (2.36%) Dell
11 37 (2.03%) ServiceNow
12 32 (1.76%) Symantec
13 31 (1.70%) Juniper
14 29 (1.59%) Adobe
14 29 (1.59%) Avaya
14 29 (1.59%) LANDesk
15 25 (1.37%) Bloomberg
16 24 (1.32%) SolarWinds
17 21 (1.15%) Lotus
18 20 (1.10%) SAP
Leeds, West Yorkshire
Crimson Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 17 hours ago
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 19 hours ago
Solihull, West Midlands (County)
Anderson Lamb
Salary: From £18,000 to £24,000 per annum Plus benefits
Posted: 20 hours ago
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: Yesterday
Bristol, Avon
Randstad Technologies
Salary: £20000.00 - £23500.00 per annum + Pension & Bonus
Posted: 15 hours ago
City, London
Venturi
Salary: £25000.00 - £35000.00 per annum + plus bonus and benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Ascent People Ltd
Salary: £20000 - £25000 per annum + Pension, Bonus, Gym
Posted: 12 hours ago
Burton-On-Trent, Staffordshire
Experis Ltd
Salary: £23000.00 per annum
Posted: 19 hours ago
Coventry, West Midlands (County)
Spencer Knight Recruitment
Salary: Up to £18,000 per annum + excellent benefits
Posted: 19 hours ago
High Wycombe, Buckinghamshire
Interact Consulting
Salary: 25-27k
Posted: 2 days ago
Aylesbury, Buckinghamshire
Interact Consulting
Salary: 25-27k
Posted: 2 days ago
Witney, Oxfordshire
MARS Technical Recruitment
Salary: From £18,000 to £20,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
ReThink Recruitment
Salary: £22000.00 - £26000.00 per annum + benefits
Posted: 2 days ago
Southampton, Hampshire
Polar Recruitment
Salary: £20000 - £22000 per annum + + Benefits
Posted: 3 days ago
Burton-On-Trent, Staffordshire
Harvey Nash plc
Salary: £20000 - £23000 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Posted: Yesterday
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £22,000 to £30,000 per annum + benefits
Posted: Yesterday
South West London
World First
Salary: From £30,000 to £35,000 per annum + excellent bonus & benefits package
Posted: Yesterday
Surrey
Coal IT Services
Salary: £Market Rate
Posted: 21 hours ago
Buckinghamshire
onezeero.
Salary: £18000 - £25000 per annum + Excellent Benefit Package
Posted: 2 days ago
Epsom, Surrey
Executive Recruitment Services (ERS)
Salary: £20000 - £24000 per annum
Posted: Yesterday
Aylesbury, Buckinghamshire
Evolution Recruitment Solutions
Salary: 22,000 - 28,000 + Excellent Benefits
Posted: 2 days ago
Southampton, Hampshire
Experis Ltd
Salary: £21000 - £22500 per annum + 20% uplift shift bonus
Posted: 3 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 2 days ago
London
Information Technology Services
Salary: £26k - 32k per year + Great benefits
Posted: 2 days ago
London
McGregor Boyall
Salary: £25000 - £30000 per annum
Posted: 2 days ago
West Sussex
Harris Global
Salary: From £20,000 to £25,000 per annum
Posted: 6 days ago