The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 337 389 412
Rank change year-on-year
+52 +23
Permanent jobs requiring a Service Desk Analyst 838 729 599
As % of all permanent IT jobs located in England 0.81% 0.65% 0.57%
As % of the Job Titles category 0.86% 0.69% 0.60%
Number of salaries quoted 703 664 529
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £32,650 £31,250 £30,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97732 105813 99744
As % of all permanent IT jobs located in England 94.70% 94.58% 94.78%
Number of salaries quoted 80689 86627 83952
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 April 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +70 357 £27,500 - 23
South East +28 209 £21,750 -1.13% 20
Yorkshire +24 84 £22,000 +7.31% 11
South West -18 49 £22,000 +10.00% 9
East Midlands +22 38 £21,500 +20.27% 4
North West +3 38 £20,000 -6.54% 14
East of England +13 33 £22,000 -8.33% 11
West Midlands -19 29 £21,000 +13.51% 4
Midlands - 2 £22,000 -
North East -16 1 £18,000 -20.00% 2
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1158 (66.06%) Windows
2 986 (56.25%) Active Directory
3 928 (52.94%) MS Office
4 918 (52.37%) ITIL
5 873 (49.80%) Microsoft
6 655 (37.36%) Windows 7
7 596 (34.00%) MS Excel
8 476 (27.15%) SLA
9 356 (20.31%) MS Exchange
10 340 (19.40%) Windows XP
11 315 (17.97%) Citrix
12 295 (16.83%) Finance
13 286 (16.31%) Blackberry
14 247 (14.09%) Service Management
15 216 (12.32%) Incident Management
16 181 (10.33%) Blackberry Enterprise Server
17 180 (10.27%) Law
17 180 (10.27%) Microsoft Certification
18 165 (9.41%) Windows Server 2008
19 156 (8.90%) Windows 8
19 156 (8.90%) Legal
20 155 (8.84%) LAN
21 153 (8.73%) WAN
22 151 (8.61%) MCP
23 135 (7.70%) TCP/IP
24 132 (7.53%) Cisco
25 115 (6.56%) Windows Server 2003
26 113 (6.45%) Degree
27 112 (6.39%) VPN
28 107 (6.10%) DNS

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 356 (20.31%) MS Exchange
2 181 (10.33%) Blackberry Enterprise Server
3 92 (5.25%) Exchange Server 2010
4 79 (4.51%) Exchange Server 2007
5 54 (3.08%) Exchange Server 2003
6 50 (2.85%) IBM Notes
6 50 (2.85%) SharePoint
7 33 (1.88%) Lync
8 28 (1.60%) WorkSite
9 23 (1.31%) Exchange Server 2013
10 15 (0.86%) Exchange Server 2000
11 6 (0.34%) Confluence
12 5 (0.29%) IIS
13 4 (0.23%) CMS
13 4 (0.23%) SharePoint 2010
14 2 (0.11%) SharePoint Server
14 2 (0.11%) Apache
14 2 (0.11%) Tomcat
15 1 (0.057%) OpenEdge
15 1 (0.057%) BizTalk Server
Applications
1 928 (52.94%) MS Office
2 596 (34.00%) MS Excel
3 82 (4.68%) MS PowerPoint
4 26 (1.48%) MS Visio
5 5 (0.29%) Spreadsheet
6 4 (0.23%) MS Project
7 3 (0.17%) Adobe Creative Suite
8 2 (0.11%) Acrobat
Business Applications
1 10 (0.57%) Agresso
2 4 (0.23%) Remedy ITSM
2 4 (0.23%) Magento
2 4 (0.23%) Fredhopper
3 2 (0.11%) assyst
3 2 (0.11%) Dynamics CRM
4 1 (0.057%) SAP CCM
4 1 (0.057%) SAP ERP
4 1 (0.057%) Eikon
Cloud Services
1 15 (0.86%) Office 365
2 11 (0.63%) Mimecast
3 9 (0.51%) IaaS
4 8 (0.46%) SaaS
5 6 (0.34%) PaaS
5 6 (0.34%) Amazon AWS
6 5 (0.29%) Google Apps
7 3 (0.17%) Cloud Computing
8 2 (0.11%) Amazon EC2
8 2 (0.11%) Amazon S3
8 2 (0.11%) Microsoft Azure
8 2 (0.11%) Amazon ELB
9 1 (0.057%) Yammer
9 1 (0.057%) iPaaS
Communications & Networking
1 155 (8.84%) LAN
2 153 (8.73%) WAN
3 135 (7.70%) TCP/IP
4 112 (6.39%) VPN
5 107 (6.10%) DNS
6 100 (5.70%) DHCP
7 90 (5.13%) Internet
8 76 (4.34%) VoIP
9 73 (4.16%) Firewall
10 37 (2.11%) Wireless
11 28 (1.60%) SAN
12 17 (0.97%) IP Telephony
13 16 (0.91%) SSL
14 15 (0.86%) FTP
14 15 (0.86%) ADSL
14 15 (0.86%) Broadband
15 13 (0.74%) VLAN
15 13 (0.74%) Network Security
16 11 (0.63%) Ethernet
17 10 (0.57%) Intranet
Database & Business Intelligence
1 46 (2.62%) SQL Server
2 15 (0.86%) SQL Server 2008
3 7 (0.40%) SQL Server 2005
4 5 (0.29%) Relational Database
5 4 (0.23%) SQL Server 2000
5 4 (0.23%) MS Access
6 2 (0.11%) Data Warehouse
6 2 (0.11%) BusinessObjects
6 2 (0.11%) SQLPlus
6 2 (0.11%) Oracle Database
7 1 (0.057%) MySQL
7 1 (0.057%) FileMaker
7 1 (0.057%) SQL Server Integration Services
7 1 (0.057%) Crystal Reports
7 1 (0.057%) Oracle Reports
Development Applications
1 2 (0.11%) Jenkins
1 2 (0.11%) Yeoman
2 1 (0.057%) JIRA
General
1 295 (16.83%) Finance
2 180 (10.27%) Law
3 156 (8.90%) Legal
4 102 (5.82%) Banking
5 66 (3.76%) Telecoms
6 55 (3.14%) Retail
7 27 (1.54%) Advertising
8 18 (1.03%) Financial Institution
9 11 (0.63%) Manufacturing
9 11 (0.63%) Investment Banking
9 11 (0.63%) International Banking
10 7 (0.40%) German Language
10 7 (0.40%) Publishing
11 6 (0.34%) Marketing
12 5 (0.29%) Local Government
12 5 (0.29%) French Language
12 5 (0.29%) Spanish Language
13 4 (0.23%) Games
14 3 (0.17%) Retail Banking
15 2 (0.11%) Finnish Language
Libraries, Frameworks & Software Standards
1 13 (0.74%) XML
2 9 (0.51%) HTML
3 8 (0.46%) CSS
4 5 (0.29%) HTML5
4 5 (0.29%) FIX Protocol
4 5 (0.29%) Flash
5 4 (0.23%) Web Services
6 2 (0.11%) COM
6 2 (0.11%) EDI
6 2 (0.11%) WAP
7 1 (0.057%) .NET
7 1 (0.057%) J2EE
7 1 (0.057%) ASP.NET
7 1 (0.057%) LINQ
7 1 (0.057%) jQuery
7 1 (0.057%) Mason
Miscellaneous
1 286 (16.31%) Blackberry
2 107 (6.10%) Analytical Skills
3 61 (3.48%) Management Information System
4 40 (2.28%) Video Conferencing
5 35 (2.00%) iPhone
6 31 (1.77%) Fat Client
6 31 (1.77%) Thin Client
7 30 (1.71%) Computer Science
8 23 (1.31%) iPad
9 21 (1.20%) CMDB
10 18 (1.03%) Mathematics
10 18 (1.03%) Hedge funds
11 17 (0.97%) PDA
12 11 (0.63%) FMCG
12 11 (0.63%) EPoS
13 10 (0.57%) User Experience
14 9 (0.51%) Enterprise Software
15 8 (0.46%) Mobile Computing
16 7 (0.40%) Open Source
16 7 (0.40%) Statistics
Operating Systems
1 1158 (66.06%) Windows
2 655 (37.36%) Windows 7
3 340 (19.40%) Windows XP
4 165 (9.41%) Windows Server 2008
5 156 (8.90%) Windows 8
6 115 (6.56%) Windows Server 2003
7 54 (3.08%) Android
8 48 (2.74%) Linux
9 43 (2.45%) Windows Vista
10 38 (2.17%) Windows Server 2012
11 32 (1.83%) UNIX
11 32 (1.83%) Mac OS X
12 29 (1.65%) Apple iOS
13 17 (0.97%) Windows 2000 Server
14 16 (0.91%) Mac OS
15 11 (0.63%) Windows 2000
16 4 (0.23%) Windows Mobile
16 4 (0.23%) Windows Phone
17 2 (0.11%) CentOS
17 2 (0.11%) Solaris
Processes & Methodologies
1 918 (52.37%) ITIL
2 247 (14.09%) Service Management
3 216 (12.32%) Incident Management
4 99 (5.65%) Service Delivery
5 80 (4.56%) Problem Management
6 71 (4.05%) Document Management
7 56 (3.19%) ITSM
8 55 (3.14%) CRM
9 49 (2.80%) Change Management
10 43 (2.45%) ITIL V3
11 42 (2.40%) Time Management
12 41 (2.34%) Configuration Management
13 35 (2.00%) Service Desk Management
14 32 (1.83%) Mentoring
14 32 (1.83%) Asset Management
15 25 (1.43%) Coaching
15 25 (1.43%) Kalman Filter
16 20 (1.14%) Continuous Improvement
17 19 (1.08%) Root Cause Analysis
18 18 (1.03%) Release Management
Programming Languages
1 47 (2.68%) SQL
2 15 (0.86%) C
3 11 (0.63%) Java
4 9 (0.51%) JavaScript
5 4 (0.23%) PowerShell
6 3 (0.17%) PL/SQL
7 2 (0.11%) PHP
8 1 (0.057%) C#
8 1 (0.057%) T-SQL
8 1 (0.057%) ActionScript
8 1 (0.057%) VBA
8 1 (0.057%) Shell Script
8 1 (0.057%) ActionScript 2.0
Qualifications
1 180 (10.27%) Microsoft Certification
2 151 (8.61%) MCP
3 113 (6.45%) Degree
4 100 (5.70%) ITIL Certification
5 76 (4.34%) MCSE
6 74 (4.22%) Cisco Certification
7 71 (4.05%) CCNA
8 66 (3.76%) Security Cleared
9 53 (3.02%) ITIL Foundation Certificate
10 52 (2.97%) A+ Certification
11 49 (2.80%) SC Cleared
11 49 (2.80%) MCITP
12 48 (2.74%) MCDST
13 47 (2.68%) MCSA
14 38 (2.17%) MOS
15 21 (1.20%) MCTS
16 12 (0.68%) HND
17 8 (0.46%) DV Cleared
18 4 (0.23%) SAP Certification
19 3 (0.17%) BC Cleared
Quality Assurance & Compliance
1 476 (27.15%) SLA
2 16 (0.91%) ISO 9001
3 5 (0.29%) ISO/IEC 27001
4 2 (0.11%) QA
System Software
1 986 (56.25%) Active Directory
2 86 (4.91%) VMware Infrastructure
3 79 (4.51%) XenApp
4 50 (2.85%) Hyper-V
5 37 (2.11%) XenDesktop
6 25 (1.43%) Terminal Services
7 22 (1.25%) XenServer
8 21 (1.20%) Citrix Presentation Server
9 5 (0.29%) Terminal Server
10 4 (0.23%) VMware ESX
11 3 (0.17%) VMware ESXi
11 3 (0.17%) KVM
12 2 (0.11%) Microsoft App-V
12 2 (0.11%) MetaFrame
12 2 (0.11%) UAG
13 1 (0.057%) Microsoft Virtual Server
13 1 (0.057%) BitLocker
13 1 (0.057%) vSphere
Systems Management
1 76 (4.34%) SCCM
2 32 (1.83%) Backup Exec
3 28 (1.60%) Norton AntiVirus
4 18 (1.03%) OpenView
4 18 (1.03%) Systems Management Server (SMS)
5 10 (0.57%) DameWare
6 4 (0.23%) McAfee ePO
6 4 (0.23%) SCSM
7 3 (0.17%) SCDPM
7 3 (0.17%) NetBackup
7 3 (0.17%) SCOM
7 3 (0.17%) ZENworks
7 3 (0.17%) Tivoli Storage Manager
7 3 (0.17%) MOM
8 2 (0.11%) Tivoli
8 2 (0.11%) Nagios
8 2 (0.11%) WSUS
8 2 (0.11%) ITRS Geneos
8 2 (0.11%) Ansible
8 2 (0.11%) Puppet
Vendors
1 873 (49.80%) Microsoft
2 315 (17.97%) Citrix
3 132 (7.53%) Cisco
4 104 (5.93%) VMware
5 94 (5.36%) HP
6 53 (3.02%) Symantec
7 51 (2.91%) Lotus
8 50 (2.85%) Apple
9 43 (2.45%) Remedy
10 40 (2.28%) ServiceNow
11 30 (1.71%) Dell
12 29 (1.65%) Bloomberg
13 28 (1.60%) Reuters
14 24 (1.37%) Avaya
15 23 (1.31%) McAfee
16 20 (1.14%) LANDesk
17 17 (0.97%) OpenText
17 17 (0.97%) Interwoven
18 15 (0.86%) JD Edwards
18 15 (0.86%) SonicWALL
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £18,000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £21000.00 - £25000.00 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 2 days ago
Reading, Berkshire
Austin Fraser
Salary: £17000 - £20000 per annum
Posted: 2 days ago
Norwich, Norfolk
Pure Resourcing Solutions
Salary: £15000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 2 days ago
London
Latcom Ltd
Salary: From £30,000 to £35,000 per annum + Good Benefits
Posted: 2 days ago
Warrington, Cheshire
Ascent People Ltd
Salary: £100 - £22000 per day + Shift Allowance + Bonus
Posted: 2 days ago
Bedfordshire
Cooper Lomaz Recruitment Ltd
Salary: £16k - 25k per year
Posted: 2 days ago
North West London
Accomplish Today Ltd
Salary: From £20,000 to £27,000 per annum excellent employee benefit package
Posted: 2 days ago
Chester, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Stockport, Cheshire
Saxon Recruitment Solutions
Salary: £20000 - £24000 per annum + Bonus & Benefits
Posted: 2 days ago
City, London
Coal IT Services
Salary: From £22,000 to £26,500 per annum + Bonus & Excellent Benefits Package
Posted: 3 days ago
Haywards Heath, West Sussex
Capita Resourcing - IT Resourcing
Salary: £17000 - £18000 per annum + Benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
RBW Consulting
Salary: From £20,000 to £24,000 per annum
Posted: 3 days ago
City, London
LA International
Salary: £18000 - £24000 per annum + Fantastic Benefits
Posted: 3 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £19000 per annum + Bonus + Bens
Posted: 3 days ago
Crewe, Cheshire
Oliver James Associates
Salary: £18000 - £22000 per annum + Pension, Health Care + More
Posted: 3 days ago