The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 352 351 311
Rank change year-on-year
-1 -40
Permanent jobs requiring a Service Desk Analyst 715 874 1049
As % of all permanent IT jobs located in England 0.84% 0.88% 0.97%
As % of the Job Titles category 0.87% 0.91% 1.01%
Number of salaries quoted 600 730 911
Median salary £23,500 £22,500 £23,000
Median salary % change year-on-year
+4.44% -2.17%
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £34,000 £32,500 £33,500
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
82232 96100 103979
As % of all permanent IT jobs located in England 96.49% 96.62% 96.57%
Number of salaries quoted 68864 80926 86759
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,498 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 5 December 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +43 273 £31,500 +8.62% 19
South East +43 171 £22,500 +2.27% 17
Yorkshire +18 73 £20,972 +0.50% 10
South West +7 51 £22,000 +7.31% 4
West Midlands -35 38 £21,000 +3.70% 6
East of England -35 35 £22,000 +2.32% 3
East Midlands -3 34 £22,500 +8.79% 5
North West -47 31 £21,500 - 4
North East +4 10 £20,000 -9.09% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 5 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 1090 (67.45%) Windows
2 854 (52.85%) Active Directory
3 788 (48.76%) ITIL
4 758 (46.91%) MS Office
5 729 (45.11%) Microsoft
6 621 (38.43%) Windows 7
7 492 (30.45%) MS Excel
8 417 (25.80%) SLA
9 318 (19.68%) Citrix
10 267 (16.52%) Finance
11 263 (16.27%) MS Exchange
12 230 (14.23%) Windows Server
13 229 (14.17%) Service Management
14 194 (12.00%) Law
15 191 (11.82%) Legal
16 188 (11.63%) Cisco
17 169 (10.46%) Microsoft Certification
18 158 (9.78%) Blackberry
19 150 (9.28%) Windows 8
20 149 (9.22%) VPN
21 146 (9.03%) Incident Management
22 132 (8.17%) VMware
23 131 (8.11%) Analytical Skills
24 120 (7.43%) Windows Server 2008
24 120 (7.43%) TCP/IP
25 114 (7.05%) Office 365
26 108 (6.68%) Service Delivery
27 97 (6.00%) Windows 10
27 97 (6.00%) DNS
28 96 (5.94%) Windows XP

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 263 (16.27%) MS Exchange
2 86 (5.32%) Exchange Server 2010
3 80 (4.95%) SharePoint
4 79 (4.89%) Exchange Server 2007
5 66 (4.08%) Blackberry Enterprise Server
6 30 (1.86%) Skype for Business
7 28 (1.73%) Exchange Server 2003
8 24 (1.49%) Exchange Server 2013
9 13 (0.80%) IBM Notes
10 10 (0.62%) IIS
11 6 (0.37%) SharePoint 2010
12 3 (0.19%) CMS
12 3 (0.19%) Exchange Server 5.5
13 2 (0.12%) SharePoint 2013
14 1 (0.062%) GroupWise
Applications
1 758 (46.91%) MS Office
2 492 (30.45%) MS Excel
3 57 (3.53%) MS PowerPoint
4 17 (1.05%) MS Visio
5 6 (0.37%) MS Project
5 6 (0.37%) Spreadsheet
6 4 (0.25%) Adobe Creative Suite
7 2 (0.12%) InfoPath
8 1 (0.062%) Acrobat
Business Applications
1 9 (0.56%) SAP Oil and Gas
2 6 (0.37%) PeopleSoft HRMS
3 4 (0.25%) Remedy ITSM
4 3 (0.19%) Dynamics CRM
5 2 (0.12%) assyst
6 1 (0.062%) Dynamics AX
6 1 (0.062%) Dynamics GP
6 1 (0.062%) Dynamics NAV
6 1 (0.062%) Lorenzo
6 1 (0.062%) Salesforce.com CRM
6 1 (0.062%) SystmOne
Cloud Services
1 114 (7.05%) Office 365
2 34 (2.10%) Mimecast
3 16 (0.99%) Microsoft Azure
4 5 (0.31%) SaaS
5 3 (0.19%) Amazon AWS
5 3 (0.19%) Cloud Computing
6 1 (0.062%) Adobe Creative Cloud
6 1 (0.062%) G Suite
Communications & Networking
1 149 (9.22%) VPN
2 120 (7.43%) TCP/IP
3 97 (6.00%) DNS
4 89 (5.51%) LAN
5 84 (5.20%) WAN
6 71 (4.39%) DHCP
6 71 (4.39%) VoIP
7 48 (2.97%) Firewall
8 38 (2.35%) Internet
9 25 (1.55%) Remote Desktop
10 20 (1.24%) SSL
11 18 (1.11%) Wireless
12 16 (0.99%) IP Telephony
13 12 (0.74%) Intranet
13 12 (0.74%) SAN
14 11 (0.68%) Skype
15 8 (0.50%) Ethernet
16 7 (0.43%) ATM
16 7 (0.43%) Wi-Fi
17 6 (0.37%) Network Security
Database & Business Intelligence
1 31 (1.92%) SQL Server
2 8 (0.50%) Oracle Database
3 6 (0.37%) BusinessObjects Business Intelligence
4 5 (0.31%) SQL Server 2008
5 4 (0.25%) GIS
5 4 (0.25%) MS Access
6 3 (0.19%) Relational Database
7 2 (0.12%) Oracle Reports
7 2 (0.12%) SQL Server 2000
7 2 (0.12%) SQL Server 2005
7 2 (0.12%) SQL Server 2012
8 1 (0.062%) Crystal Reports
8 1 (0.062%) SQL Server Integration Services
8 1 (0.062%) SQL Server Reporting Services
Development Applications
1 22 (1.36%) JIRA
2 1 (0.062%) Visual Studio
General
1 267 (16.52%) Finance
2 194 (12.00%) Law
3 191 (11.82%) Legal
4 60 (3.71%) Banking
5 43 (2.66%) Telecoms
6 26 (1.61%) Marketing
7 23 (1.42%) Manufacturing
7 23 (1.42%) Retail
8 21 (1.30%) German Language
9 18 (1.11%) French Language
10 16 (0.99%) International Banking
11 12 (0.74%) Publishing
12 10 (0.62%) Electronics
13 9 (0.56%) Back Office
13 9 (0.56%) Spanish Language
14 8 (0.50%) Front Office
15 6 (0.37%) Italian Language
16 4 (0.25%) Automotive
17 3 (0.19%) Billing
17 3 (0.19%) Swedish Language
Libraries, Frameworks & Software Standards
1 16 (0.99%) .NET
2 10 (0.62%) ASP.NET
2 10 (0.62%) jQuery
3 3 (0.19%) COM
3 3 (0.19%) Software Packaging
4 2 (0.12%) HTML
4 2 (0.12%) Middleware
5 1 (0.062%) CSS
Miscellaneous
1 158 (9.78%) Blackberry
2 131 (8.11%) Analytical Skills
3 86 (5.32%) iPhone
4 39 (2.41%) iPad
5 38 (2.35%) Management Information System
5 38 (2.35%) Video Conferencing
6 33 (2.04%) Smartphone
7 27 (1.67%) Virtual Team
8 22 (1.36%) Data Centre
9 21 (1.30%) Driving Licence
10 18 (1.11%) Computer Science
11 13 (0.80%) Mathematics
12 12 (0.74%) Fintech
13 11 (0.68%) Enterprise Software
14 10 (0.62%) Enterprise Storage
15 9 (0.56%) Client/Server
16 8 (0.50%) Chip and PIN
16 8 (0.50%) RSA SecurID
17 7 (0.43%) Handset
18 6 (0.37%) NHS
Operating Systems
1 1090 (67.45%) Windows
2 621 (38.43%) Windows 7
3 230 (14.23%) Windows Server
4 150 (9.28%) Windows 8
5 120 (7.43%) Windows Server 2008
6 97 (6.00%) Windows 10
7 96 (5.94%) Windows XP
8 77 (4.76%) Windows Server 2012
9 69 (4.27%) Windows Server 2003
10 55 (3.40%) Android
11 36 (2.23%) Linux
12 28 (1.73%) Windows Vista
13 26 (1.61%) Mac OS X
14 20 (1.24%) Unix
15 19 (1.18%) Apple iOS
16 11 (0.68%) Mac OS
17 9 (0.56%) Windows 2000
18 2 (0.12%) Windows NT
18 2 (0.12%) Windows Phone
19 1 (0.062%) CentOS
Processes & Methodologies
1 788 (48.76%) ITIL
2 229 (14.17%) Service Management
3 146 (9.03%) Incident Management
4 108 (6.68%) Service Delivery
5 87 (5.38%) ITIL V3
6 84 (5.20%) Ticket Management
7 77 (4.76%) ITSM
8 76 (4.70%) Problem Management
9 70 (4.33%) Document Management
10 62 (3.84%) Time Management
11 52 (3.22%) Virtual Environments
12 49 (3.03%) Case Management
13 37 (2.29%) CRM
14 28 (1.73%) Change Management
15 27 (1.67%) Root Cause Analysis
16 25 (1.55%) Business Intelligence
16 25 (1.55%) Mentoring
17 21 (1.30%) Continuous Improvement
17 21 (1.30%) Data Protection
18 20 (1.24%) Process Improvement
Programming Languages
1 76 (4.70%) SQL
2 32 (1.98%) C
3 14 (0.87%) C#
3 14 (0.87%) PowerShell
4 6 (0.37%) T-SQL
5 5 (0.31%) Java
6 4 (0.25%) JavaScript
7 2 (0.12%) PL/SQL
8 1 (0.062%) VB
Qualifications
1 169 (10.46%) Microsoft Certification
2 83 (5.14%) ITIL Certification
2 83 (5.14%) Security Cleared
3 77 (4.76%) MCSE
4 72 (4.46%) Degree
5 67 (4.15%) MCP
6 50 (3.09%) MCSA
7 42 (2.60%) Cisco Certification
8 40 (2.48%) SC Cleared
9 36 (2.23%) CCNA
10 30 (1.86%) MCITP
11 28 (1.73%) MOS
12 23 (1.42%) ITIL Foundation Certificate
13 22 (1.36%) DV Cleared
14 20 (1.24%) MCTS
15 19 (1.18%) A+ Certification
16 15 (0.93%) MCDST
17 10 (0.62%) HND
18 9 (0.56%) Network+ Certification
19 6 (0.37%) BC Cleared
Quality Assurance & Compliance
1 417 (25.80%) SLA
2 8 (0.50%) ISO 9001
3 7 (0.43%) ISO/IEC 27001
4 6 (0.37%) Sarbanes-Oxley
5 5 (0.31%) QA
6 4 (0.25%) Data Quality
7 1 (0.062%) ISO22301
7 1 (0.062%) PCI DSS
System Software
1 854 (52.85%) Active Directory
2 87 (5.38%) VMware Infrastructure
3 54 (3.34%) Hyper-V
4 38 (2.35%) XenApp
5 23 (1.42%) XenDesktop
6 5 (0.31%) UAG
7 4 (0.25%) Virtual Servers
7 4 (0.25%) vSphere
8 3 (0.19%) BitLocker
8 3 (0.19%) BlackBerry Internet Service
8 3 (0.19%) Terminal Services
8 3 (0.19%) Virtual Desktop
9 2 (0.12%) Microsoft App-V
9 2 (0.12%) VMware ESXi
10 1 (0.062%) Citrix Presentation Server
10 1 (0.062%) Microsoft Virtual Server
10 1 (0.062%) NDS
10 1 (0.062%) NetIQ eDirectory
10 1 (0.062%) Terminal Server
10 1 (0.062%) VMware ESX
Systems Management
1 74 (4.58%) SCCM
2 28 (1.73%) Backup Exec
3 19 (1.18%) AirWatch
4 15 (0.93%) SCOM
5 13 (0.80%) Nagios
5 13 (0.80%) NetBackup
6 11 (0.68%) WSUS
7 7 (0.43%) Norton AntiVirus
8 6 (0.37%) CA Spectrum
8 6 (0.37%) DameWare
9 4 (0.25%) Symantec Enterprise Vault
10 3 (0.19%) Casper Suite
10 3 (0.19%) OpenView
10 3 (0.19%) OVSD
10 3 (0.19%) ServiceCenter
10 3 (0.19%) XenMobile
11 2 (0.12%) Systems Management Server (SMS)
12 1 (0.062%) SCSM
12 1 (0.062%) Tivoli
12 1 (0.062%) Tivoli Storage Manager
Vendors
1 729 (45.11%) Microsoft
2 318 (19.68%) Citrix
3 188 (11.63%) Cisco
4 132 (8.17%) VMware
5 84 (5.20%) iManage
6 57 (3.53%) Apple
7 48 (2.97%) Remedy
8 42 (2.60%) Mitel
9 41 (2.54%) Dell
10 38 (2.35%) HP
11 36 (2.23%) SAP
12 35 (2.17%) Symantec
13 32 (1.98%) ServiceNow
14 28 (1.73%) LANDesk
15 22 (1.36%) Avaya
16 20 (1.24%) Adobe
17 17 (1.05%) SonicWALL
18 12 (0.74%) Bloomberg
18 12 (0.74%) Google
18 12 (0.74%) Lotus
Southampton, Hampshire
Colston Consulting
Salary: £75 - £110 per day
Posted: 15 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: £19,000 per annum
Posted: 15 hours ago
London
Lorien Resourcing
Salary: £40000 - £45000 per annum + +Bonus +Benefits
Posted: 16 hours ago
Brackley, Northamptonshire
Applause IT Innovation
Salary: £19000 - £24000 per annum + + Bonus + Bens
Posted: 10 hours ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 16 hours ago
Northamptonshire
TEKsystems
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 19 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum
Posted: 10 hours ago
London
Plan-net
Salary: Unspecified Market rate
Posted: 3 days ago
Bath, Avon
Sanderson
Salary: £19000.00 - £23000.00 per annum
Posted: 4 days ago
City, London
Robert Half
Salary: £20000 - £27500 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
Southampton, Hampshire
Networkers
Salary: £20000 - £22000 per annum
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 3 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 3 days ago
Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + Training
Posted: 4 days ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 3 days ago
Cambridgeshire
Oho Group Ltd.
Salary: £25000 - £34000 per annum
Posted: 4 days ago
City, London
Burns Sheehan
Salary: £22000.00 - £28000.00 per annum
Posted: 6 days ago
Telford, Shropshire
Lorien Resourcing
Salary: COMPETITVE SALARY
Posted: 6 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 5 days ago
City, London
Oliver James Associates
Posted: 3 days ago
Nottingham, Nottinghamshire
Searchability
Salary: £20000 - £30000 per annum
Posted: 3 days ago
Rushden, Northamptonshire
Involved Solutions Ltd
Salary: £25000.00 - £28000.00 per annum + Bonus + Benefits
Posted: 5 days ago
Harrogate, North Yorkshire
Spring Technology
Salary: £22000.00 - £25000.00 per annum + + Benefits
Posted: 3 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £22500 - £27500 per annum + Excellent Benefits
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £30,000 per annum Plus Benefits
Posted: 4 days ago
London
Hurren and Hope
Salary: £22k - 27k per year
Posted: 3 days ago
West London
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: £27,000 per annum + benefits
Posted: 4 days ago
Southampton, Hampshire
Polar Recruitment
Salary: £16000 - £22000 per annum + + Benefits
Posted: 6 days ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £20,000 per annum plus bonus and benefits
Posted: 3 days ago