The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 370 404 416
Rank change year-on-year
+34 +12
Permanent jobs requiring a Service Desk Analyst 718 711 567
As % of all permanent IT jobs located in England 0.73% 0.64% 0.55%
As % of the Job Titles category 0.77% 0.68% 0.59%
Number of salaries quoted 595 641 508
Average salary £23,500 £23,000 £22,500
Average salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £19,000 £18,000 £18,000
10% offered a salary of more than £34,000 £31,000 £29,500
UK excluding London average salary £22,000 £21,250 £21,000
% change year-on-year
+3.52% +1.19%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93153 104532 96855
As % of all permanent IT jobs located in England 94.64% 94.61% 94.63%
Number of salaries quoted 77472 86582 81511
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 29 May 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 288 £29,000 +5.45% 12
South East +37 198 £22,875 +3.97% 17
Yorkshire +25 69 £22,000 +4.76% 11
East of England +4 36 £20,500 -6.81% 4
South West -2 36 £21,750 +6.09% 7
North West +3 34 £22,000 +12.82% 10
East Midlands +6 32 £22,500 +21.62% 6
West Midlands -7 32 £20,500 +7.89% 1
North East -11 1 £22,500 +2.27% 2
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 May 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1087 (66.24%) Windows
2 886 (53.99%) Active Directory
3 867 (52.83%) MS Office
4 835 (50.88%) Microsoft
5 830 (50.58%) ITIL
6 623 (37.96%) Windows 7
7 559 (34.06%) MS Excel
8 471 (28.70%) SLA
9 322 (19.62%) MS Exchange
10 289 (17.61%) Windows XP
11 279 (17.00%) Finance
12 278 (16.94%) Citrix
13 237 (14.44%) Service Management
14 229 (13.95%) Blackberry
15 205 (12.49%) Incident Management
16 183 (11.15%) Microsoft Certification
17 169 (10.30%) Blackberry Enterprise Server
18 160 (9.75%) Windows 8
19 156 (9.51%) Law
20 154 (9.38%) Windows Server 2008
21 153 (9.32%) Legal
22 148 (9.02%) MCP
23 133 (8.10%) LAN
24 131 (7.98%) WAN
25 129 (7.86%) Cisco
26 119 (7.25%) TCP/IP
27 113 (6.89%) VPN
28 112 (6.83%) Windows Server 2003
28 112 (6.83%) Banking
29 107 (6.52%) Degree

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 May 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 322 (19.62%) MS Exchange
2 169 (10.30%) Blackberry Enterprise Server
3 86 (5.24%) Exchange Server 2010
4 69 (4.20%) Exchange Server 2007
5 48 (2.93%) IBM Notes
6 45 (2.74%) Exchange Server 2003
7 43 (2.62%) SharePoint
8 35 (2.13%) WorkSite
9 28 (1.71%) Lync
10 24 (1.46%) Exchange Server 2013
11 19 (1.16%) Exchange Server 2000
12 5 (0.30%) IIS
12 5 (0.30%) Confluence
13 4 (0.24%) SharePoint 2010
14 2 (0.12%) SharePoint Server
14 2 (0.12%) Apache
14 2 (0.12%) Tomcat
15 1 (0.061%) OpenEdge
15 1 (0.061%) BizTalk Server
15 1 (0.061%) CMS
Applications
1 867 (52.83%) MS Office
2 559 (34.06%) MS Excel
3 63 (3.84%) MS PowerPoint
4 22 (1.34%) MS Visio
5 5 (0.30%) Adobe Creative Suite
5 5 (0.30%) Spreadsheet
6 4 (0.24%) MS Project
Business Applications
1 10 (0.61%) Agresso
2 5 (0.30%) Remedy ITSM
3 4 (0.24%) Magento
3 4 (0.24%) Fredhopper
4 2 (0.12%) assyst
4 2 (0.12%) Eikon
4 2 (0.12%) Oracle Applications
5 1 (0.061%) SAP ERP
5 1 (0.061%) Dynamics CRM
5 1 (0.061%) SAP CCM
Cloud Services
1 17 (1.04%) Office 365
2 14 (0.85%) Mimecast
3 7 (0.43%) IaaS
4 6 (0.37%) Amazon AWS
4 6 (0.37%) SaaS
5 4 (0.24%) PaaS
6 3 (0.18%) Google Apps
6 3 (0.18%) Cloud Computing
7 2 (0.12%) Amazon EC2
7 2 (0.12%) Amazon S3
7 2 (0.12%) Amazon ELB
8 1 (0.061%) Yammer
8 1 (0.061%) iPaaS
8 1 (0.061%) Microsoft Azure
Communications & Networking
1 133 (8.10%) LAN
2 131 (7.98%) WAN
3 119 (7.25%) TCP/IP
4 113 (6.89%) VPN
5 85 (5.18%) DNS
6 78 (4.75%) DHCP
7 76 (4.63%) Internet
8 65 (3.96%) Firewall
9 54 (3.29%) VoIP
10 37 (2.25%) Wireless
11 23 (1.40%) SAN
12 20 (1.22%) IP Telephony
13 17 (1.04%) VLAN
14 15 (0.91%) ADSL
15 14 (0.85%) SSL
15 14 (0.85%) FTP
16 11 (0.67%) Broadband
17 10 (0.61%) Network Security
18 8 (0.49%) Intranet
19 7 (0.43%) Ethernet
Database & Business Intelligence
1 44 (2.68%) SQL Server
2 13 (0.79%) SQL Server 2008
3 7 (0.43%) Relational Database
4 6 (0.37%) SQL Server 2005
4 6 (0.37%) Crystal Reports
5 4 (0.24%) MS Access
6 3 (0.18%) SQL Server 2000
7 2 (0.12%) Oracle Database
7 2 (0.12%) SQLPlus
8 1 (0.061%) Oracle Reports
8 1 (0.061%) Data Warehouse
8 1 (0.061%) BusinessObjects
8 1 (0.061%) RDBMS
8 1 (0.061%) FileMaker
8 1 (0.061%) SQL Server Integration Services
Development Applications
1 4 (0.24%) Yeoman
2 2 (0.12%) Jenkins
3 1 (0.061%) InstallShield
3 1 (0.061%) JIRA
General
1 279 (17.00%) Finance
2 156 (9.51%) Law
3 153 (9.32%) Legal
4 112 (6.83%) Banking
5 69 (4.20%) Telecoms
6 63 (3.84%) Retail
7 26 (1.58%) Advertising
8 24 (1.46%) International Banking
9 18 (1.10%) Financial Institution
10 10 (0.61%) Investment Banking
11 8 (0.49%) German Language
11 8 (0.49%) Manufacturing
12 7 (0.43%) Publishing
12 7 (0.43%) Pharmaceutical
13 5 (0.30%) French Language
14 4 (0.24%) Spanish Language
15 3 (0.18%) Games
15 3 (0.18%) Front Office
15 3 (0.18%) Local Government
15 3 (0.18%) Italian Language
Libraries, Frameworks & Software Standards
1 12 (0.73%) XML
2 9 (0.55%) HTML
3 8 (0.49%) CSS
4 5 (0.30%) Flash
4 5 (0.30%) HTML5
4 5 (0.30%) FIX Protocol
5 4 (0.24%) Web Services
6 3 (0.18%) .NET
7 2 (0.12%) Application Packaging
7 2 (0.12%) EDI
7 2 (0.12%) COM
8 1 (0.061%) ASP.NET
8 1 (0.061%) JSP
8 1 (0.061%) J2EE
8 1 (0.061%) jQuery
Miscellaneous
1 229 (13.95%) Blackberry
2 96 (5.85%) Analytical Skills
3 72 (4.39%) Management Information System
4 28 (1.71%) Thin Client
4 28 (1.71%) Fat Client
4 28 (1.71%) Video Conferencing
5 27 (1.65%) Computer Science
6 26 (1.58%) iPhone
7 24 (1.46%) CMDB
8 23 (1.40%) Mathematics
8 23 (1.40%) iPad
9 19 (1.16%) Hedge funds
10 14 (0.85%) PDA
11 12 (0.73%) Enterprise Software
11 12 (0.73%) EPoS
12 11 (0.67%) User Experience
12 11 (0.67%) FMCG
13 10 (0.61%) Data Centre
13 10 (0.61%) NHS
14 9 (0.55%) Mobile Computing
Operating Systems
1 1087 (66.24%) Windows
2 623 (37.96%) Windows 7
3 289 (17.61%) Windows XP
4 160 (9.75%) Windows 8
5 154 (9.38%) Windows Server 2008
6 112 (6.83%) Windows Server 2003
7 57 (3.47%) Android
8 50 (3.05%) Linux
9 40 (2.44%) Windows Server 2012
10 37 (2.25%) Windows Vista
11 33 (2.01%) UNIX
12 29 (1.77%) Apple iOS
13 25 (1.52%) Mac OS X
14 23 (1.40%) Windows 2000 Server
15 10 (0.61%) Mac OS
16 9 (0.55%) Windows 2000
17 5 (0.30%) Windows Mobile
18 2 (0.12%) Ubuntu
18 2 (0.12%) Solaris
19 1 (0.061%) Windows Phone
Processes & Methodologies
1 830 (50.58%) ITIL
2 237 (14.44%) Service Management
3 205 (12.49%) Incident Management
4 85 (5.18%) Service Delivery
5 78 (4.75%) Problem Management
6 60 (3.66%) Document Management
7 58 (3.53%) ITSM
8 52 (3.17%) Time Management
9 51 (3.11%) CRM
10 48 (2.93%) Configuration Management
11 46 (2.80%) Change Management
12 38 (2.32%) Service Desk Management
13 36 (2.19%) ITIL V3
14 29 (1.77%) Asset Management
15 25 (1.52%) Mentoring
16 24 (1.46%) Continuous Improvement
17 19 (1.16%) Practice Management
18 18 (1.10%) Coaching
19 17 (1.04%) Release Management
20 16 (0.98%) Investment Management
Programming Languages
1 47 (2.86%) SQL
2 14 (0.85%) C
3 10 (0.61%) Java
4 9 (0.55%) JavaScript
5 4 (0.24%) PowerShell
6 2 (0.12%) PL/SQL
6 2 (0.12%) T-SQL
7 1 (0.061%) ActionScript
7 1 (0.061%) VBA
7 1 (0.061%) PHP
7 1 (0.061%) C#
7 1 (0.061%) Shell Script
7 1 (0.061%) ActionScript 2.0
Qualifications
1 183 (11.15%) Microsoft Certification
2 148 (9.02%) MCP
3 107 (6.52%) Degree
4 81 (4.94%) ITIL Certification
5 74 (4.51%) MCSE
5 74 (4.51%) Security Cleared
6 68 (4.14%) Cisco Certification
7 66 (4.02%) CCNA
8 57 (3.47%) MCITP
9 55 (3.35%) SC Cleared
10 50 (3.05%) MCDST
11 44 (2.68%) A+ Certification
12 43 (2.62%) MCSA
13 41 (2.50%) ITIL Foundation Certificate
14 38 (2.32%) MOS
15 26 (1.58%) MCTS
16 8 (0.49%) DV Cleared
16 8 (0.49%) HND
17 4 (0.24%) SAP Certification
18 3 (0.18%) CCNP
Quality Assurance & Compliance
1 471 (28.70%) SLA
2 22 (1.34%) ISO 9001
3 6 (0.37%) ISO/IEC 27001
4 2 (0.12%) QA
5 1 (0.061%) JSP 440
System Software
1 886 (53.99%) Active Directory
2 72 (4.39%) VMware Infrastructure
3 57 (3.47%) XenApp
4 52 (3.17%) Hyper-V
5 24 (1.46%) XenServer
6 23 (1.40%) XenDesktop
7 18 (1.10%) Terminal Services
8 13 (0.79%) Citrix Presentation Server
9 6 (0.37%) Terminal Server
10 4 (0.24%) VMware ESXi
11 3 (0.18%) MetaFrame
11 3 (0.18%) VMware ESX
11 3 (0.18%) vSphere
11 3 (0.18%) KVM
12 2 (0.12%) UAG
13 1 (0.061%) Microsoft App-V
13 1 (0.061%) vCloud
13 1 (0.061%) Microsoft Virtual Server
Systems Management
1 68 (4.14%) SCCM
2 24 (1.46%) Norton AntiVirus
2 24 (1.46%) Backup Exec
3 15 (0.91%) Systems Management Server (SMS)
4 12 (0.73%) OpenView
5 10 (0.61%) DameWare
6 4 (0.24%) SCSM
7 3 (0.18%) NetBackup
7 3 (0.18%) ZENworks
7 3 (0.18%) Tivoli Storage Manager
7 3 (0.18%) MOM
7 3 (0.18%) McAfee ePO
7 3 (0.18%) SCDPM
7 3 (0.18%) SCOM
8 2 (0.12%) WSUS
8 2 (0.12%) ITRS Geneos
8 2 (0.12%) Ansible
8 2 (0.12%) Puppet
8 2 (0.12%) Nagios
8 2 (0.12%) Tivoli
Vendors
1 835 (50.88%) Microsoft
2 278 (16.94%) Citrix
3 129 (7.86%) Cisco
4 97 (5.91%) VMware
5 71 (4.33%) HP
6 49 (2.99%) Lotus
7 48 (2.93%) Symantec
8 40 (2.44%) Remedy
9 39 (2.38%) Apple
10 31 (1.89%) ServiceNow
11 29 (1.77%) Reuters
11 29 (1.77%) Bloomberg
12 24 (1.46%) Dell
13 20 (1.22%) Avaya
14 19 (1.16%) OpenText
14 19 (1.16%) McAfee
15 17 (1.04%) JD Edwards
16 16 (0.98%) LANDesk
17 15 (0.91%) Interwoven
17 15 (0.91%) Adobe
Reading, Berkshire
Coal IT Services
Salary: From £21,000 to £26,000 per annum + Bonus & Excellent Benefits Package
Posted: 5 hours ago
City, London
ComputAppoint
Salary: £35000 per annum
Posted: 23 hours ago
Leeds, West Yorkshire
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Posted: Yesterday
Reading, Berkshire
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Salary: £19000 - £23000 per annum
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + Excellent Benefits!
Posted: Yesterday
Warrington, Cheshire
Rullion IT Plus
Salary: £20000 per annum
Posted: Yesterday
Southampton, Hampshire
Connectus
Salary: £22000 per annum
Posted: Yesterday
Luton, Bedfordshire
Imperative People
Salary: £20000.00 - £24000.00 per annum
Posted: 2 days ago
Havant, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £12.00 - £14.00 per annum
Posted: 2 days ago
Liverpool, Merseyside
Clayton Group
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Somerset
Sanderson
Salary: £20000.00 - £25000.00 per annum
Posted: 2 days ago
Weybridge, Surrey
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Salary: £20000 - £22000 per annum
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Southampton, Hampshire
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Salary: Competitive Package
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Bordon, Hampshire
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Salary: £23000.00 - £25000.00 per annum + benefits
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Manchester, Lancashire
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Selby, North Yorkshire
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Selby, North Yorkshire
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Slough, Berkshire
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Nottingham, Nottinghamshire
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Cambridge, Cambridgeshire
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