The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 312 408 431
Rank change year-on-year
+96 +23
Permanent jobs requiring a Service Desk Analyst 913 656 540
As % of all permanent IT jobs located in England 0.90% 0.62% 0.53%
As % of the Job Titles category 0.95% 0.66% 0.56%
Number of salaries quoted 781 600 481
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £32,500 £33,000 £30,000
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95668 99324 96326
As % of all permanent IT jobs located in England 94.81% 94.56% 94.84%
Number of salaries quoted 79169 81086 81446
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 30 March 2015.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +74 372 £27,500 - 21
South East +42 222 £21,750 -1.13% 22
Yorkshire +42 93 £22,000 +10.00% 7
North West +4 50 £19,000 -19.14% 5
South West -24 46 £22,500 +11.11% 2
East of England +28 43 £22,500 -12.62% 4
East Midlands +22 41 £22,000 +18.91% 7
West Midlands -2 39 £20,000 +5.26% 5
North East -6 4 £17,750 -21.11%
Midlands - 4 £22,000 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 30 March 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1222 (65.73%) Windows
2 1025 (55.14%) Active Directory
3 1015 (54.60%) ITIL
4 971 (52.23%) MS Office
5 937 (50.40%) Microsoft
6 692 (37.22%) Windows 7
7 616 (33.14%) MS Excel
8 510 (27.43%) SLA
9 381 (20.49%) MS Exchange
10 363 (19.53%) Windows XP
11 349 (18.77%) Citrix
12 321 (17.27%) Blackberry
13 311 (16.73%) Finance
14 260 (13.99%) Service Management
15 229 (12.32%) Incident Management
16 190 (10.22%) Blackberry Enterprise Server
17 188 (10.11%) Microsoft Certification
18 180 (9.68%) Windows Server 2008
19 173 (9.31%) Law
20 172 (9.25%) MCP
21 165 (8.88%) WAN
22 158 (8.50%) LAN
22 158 (8.50%) Windows 8
23 157 (8.45%) TCP/IP
24 139 (7.48%) Legal
25 131 (7.05%) Cisco
26 127 (6.83%) Degree
27 124 (6.67%) Windows Server 2003
28 122 (6.56%) VMware
29 117 (6.29%) DNS

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 30 March 2015, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 381 (20.49%) MS Exchange
2 190 (10.22%) Blackberry Enterprise Server
3 107 (5.76%) Exchange Server 2010
4 86 (4.63%) Exchange Server 2007
5 60 (3.23%) Exchange Server 2003
6 51 (2.74%) IBM Notes
6 51 (2.74%) SharePoint
7 41 (2.21%) Lync
8 28 (1.51%) Exchange Server 2013
9 21 (1.13%) WorkSite
10 9 (0.48%) Exchange Server 2000
11 6 (0.32%) Confluence
12 5 (0.27%) IIS
13 4 (0.22%) SharePoint 2010
13 4 (0.22%) CMS
14 3 (0.16%) Documentum
15 2 (0.11%) Apache
15 2 (0.11%) Tomcat
16 1 (0.054%) OpenEdge
16 1 (0.054%) BizTalk Server
Applications
1 971 (52.23%) MS Office
2 616 (33.14%) MS Excel
3 93 (5.00%) MS PowerPoint
4 26 (1.40%) MS Visio
5 5 (0.27%) Spreadsheet
6 3 (0.16%) MS Project
6 3 (0.16%) Acrobat
7 1 (0.054%) Adobe Creative Suite
Business Applications
1 10 (0.54%) Agresso
2 6 (0.32%) Remedy ITSM
3 4 (0.22%) Magento
3 4 (0.22%) Fredhopper
4 2 (0.11%) assyst
4 2 (0.11%) Dynamics CRM
5 1 (0.054%) Changepoint
5 1 (0.054%) SAP CCM
5 1 (0.054%) CA PPM
5 1 (0.054%) SAP ERP
Cloud Services
1 19 (1.02%) Office 365
2 9 (0.48%) IaaS
3 8 (0.43%) SaaS
4 6 (0.32%) PaaS
5 5 (0.27%) Google Apps
6 4 (0.22%) Cloud Computing
7 3 (0.16%) Microsoft Azure
8 2 (0.11%) Amazon AWS
8 2 (0.11%) Amazon EC2
8 2 (0.11%) Amazon S3
8 2 (0.11%) Amazon ELB
8 2 (0.11%) Yammer
Communications & Networking
1 165 (8.88%) WAN
2 158 (8.50%) LAN
3 157 (8.45%) TCP/IP
4 117 (6.29%) DNS
5 111 (5.97%) VPN
6 110 (5.92%) DHCP
7 106 (5.70%) Internet
8 79 (4.25%) VoIP
9 76 (4.09%) Firewall
10 36 (1.94%) Wireless
11 29 (1.56%) SAN
12 22 (1.18%) Broadband
13 20 (1.08%) IP Telephony
14 16 (0.86%) Network Security
15 15 (0.81%) FTP
16 14 (0.75%) ADSL
17 13 (0.70%) SSL
18 10 (0.54%) Ethernet
18 10 (0.54%) VLAN
18 10 (0.54%) Intranet
Database & Business Intelligence
1 49 (2.64%) SQL Server
2 18 (0.97%) SQL Server 2008
3 9 (0.48%) SQL Server 2005
4 6 (0.32%) SQL Server 2000
5 5 (0.27%) Relational Database
6 2 (0.11%) Oracle Database
6 2 (0.11%) SQLPlus
6 2 (0.11%) MS Access
6 2 (0.11%) Data Warehouse
6 2 (0.11%) BusinessObjects
7 1 (0.054%) Oracle Reports
7 1 (0.054%) FileMaker
7 1 (0.054%) SQL Server Integration Services
7 1 (0.054%) MySQL
Development Applications
1 2 (0.11%) Hudson
1 2 (0.11%) Jenkins
2 1 (0.054%) Yeoman
2 1 (0.054%) JIRA
General
1 311 (16.73%) Finance
2 173 (9.31%) Law
3 139 (7.48%) Legal
4 99 (5.33%) Banking
5 67 (3.60%) Telecoms
6 58 (3.12%) Retail
7 27 (1.45%) Advertising
8 18 (0.97%) Financial Institution
9 14 (0.75%) Manufacturing
10 11 (0.59%) Investment Banking
10 11 (0.59%) German Language
11 9 (0.48%) Local Government
12 8 (0.43%) Publishing
12 8 (0.43%) Marketing
13 7 (0.38%) French Language
14 6 (0.32%) Spanish Language
15 4 (0.22%) Games
16 3 (0.16%) Retail Banking
16 3 (0.16%) Polish Language
17 2 (0.11%) Finnish Language
Libraries, Frameworks & Software Standards
1 13 (0.70%) XML
2 9 (0.48%) HTML
3 8 (0.43%) CSS
4 5 (0.27%) Flash
4 5 (0.27%) FIX Protocol
4 5 (0.27%) HTML5
5 4 (0.22%) Web Services
6 2 (0.11%) WAP
7 1 (0.054%) LINQ
7 1 (0.054%) jQuery
7 1 (0.054%) Mason
7 1 (0.054%) EDI
7 1 (0.054%) .NET
7 1 (0.054%) J2EE
7 1 (0.054%) ASP.NET
Miscellaneous
1 321 (17.27%) Blackberry
2 117 (6.29%) Analytical Skills
3 69 (3.71%) Management Information System
4 52 (2.80%) Video Conferencing
5 47 (2.53%) iPhone
6 37 (1.99%) Fat Client
6 37 (1.99%) Thin Client
7 30 (1.61%) Computer Science
8 29 (1.56%) iPad
9 20 (1.08%) CMDB
10 17 (0.91%) Hedge funds
11 16 (0.86%) PDA
12 14 (0.75%) Smartphone
13 13 (0.70%) Mathematics
14 12 (0.65%) Enterprise Software
15 11 (0.59%) FMCG
15 11 (0.59%) EPoS
16 10 (0.54%) User Experience
17 8 (0.43%) Mobile Computing
17 8 (0.43%) Handset
Operating Systems
1 1222 (65.73%) Windows
2 692 (37.22%) Windows 7
3 363 (19.53%) Windows XP
4 180 (9.68%) Windows Server 2008
5 158 (8.50%) Windows 8
6 124 (6.67%) Windows Server 2003
7 49 (2.64%) Linux
7 49 (2.64%) Windows Vista
8 46 (2.47%) Android
9 43 (2.31%) Windows Server 2012
10 37 (1.99%) Mac OS X
11 34 (1.83%) UNIX
12 26 (1.40%) Apple iOS
13 17 (0.91%) Mac OS
14 15 (0.81%) Windows 2000 Server
15 7 (0.38%) Windows 2000
16 5 (0.27%) Windows Mobile
17 4 (0.22%) Windows Phone
18 2 (0.11%) CentOS
18 2 (0.11%) Solaris
Processes & Methodologies
1 1015 (54.60%) ITIL
2 260 (13.99%) Service Management
3 229 (12.32%) Incident Management
4 116 (6.24%) Service Delivery
5 78 (4.20%) Problem Management
6 74 (3.98%) Document Management
7 67 (3.60%) ITSM
8 62 (3.34%) Change Management
8 62 (3.34%) ITIL V3
9 54 (2.90%) CRM
10 45 (2.42%) Asset Management
11 37 (1.99%) Time Management
12 35 (1.88%) Configuration Management
13 33 (1.78%) Kalman Filter
14 32 (1.72%) Coaching
15 31 (1.67%) Service Desk Management
16 30 (1.61%) Mentoring
17 25 (1.34%) Root Cause Analysis
18 22 (1.18%) Release Management
19 21 (1.13%) Change Control
Programming Languages
1 57 (3.07%) SQL
2 20 (1.08%) C
3 16 (0.86%) Java
4 9 (0.48%) JavaScript
5 3 (0.16%) PL/SQL
6 2 (0.11%) PowerShell
6 2 (0.11%) PHP
7 1 (0.054%) C#
7 1 (0.054%) T-SQL
7 1 (0.054%) ActionScript
7 1 (0.054%) VBA
7 1 (0.054%) Shell Script
7 1 (0.054%) ActionScript 2.0
Qualifications
1 188 (10.11%) Microsoft Certification
2 172 (9.25%) MCP
3 127 (6.83%) Degree
4 115 (6.19%) ITIL Certification
5 82 (4.41%) Cisco Certification
6 81 (4.36%) MCSE
7 78 (4.20%) CCNA
8 74 (3.98%) Security Cleared
9 62 (3.34%) ITIL Foundation Certificate
10 60 (3.23%) SC Cleared
11 56 (3.01%) MCSA
12 53 (2.85%) A+ Certification
13 46 (2.47%) MCITP
14 40 (2.15%) MCDST
15 37 (1.99%) MOS
16 15 (0.81%) MCTS
17 12 (0.65%) HND
18 8 (0.43%) DV Cleared
19 5 (0.27%) SAP Certification
20 4 (0.22%) NVQ Level 3
Quality Assurance & Compliance
1 510 (27.43%) SLA
2 14 (0.75%) ISO 9001
3 6 (0.32%) ISO/IEC 27001
4 2 (0.11%) QA
System Software
1 1025 (55.14%) Active Directory
2 101 (5.43%) VMware Infrastructure
3 89 (4.79%) XenApp
4 46 (2.47%) Hyper-V
5 38 (2.04%) XenDesktop
6 30 (1.61%) Terminal Services
7 25 (1.34%) Citrix Presentation Server
8 21 (1.13%) XenServer
9 5 (0.27%) Terminal Server
10 3 (0.16%) VMware ESXi
11 2 (0.11%) KVM
11 2 (0.11%) vSphere
11 2 (0.11%) UAG
11 2 (0.11%) VMware ESX
11 2 (0.11%) Microsoft App-V
12 1 (0.054%) Microsoft Virtual Server
12 1 (0.054%) Novell eDirectory
12 1 (0.054%) MetaFrame
Systems Management
1 90 (4.84%) SCCM
2 34 (1.83%) Backup Exec
3 33 (1.78%) Norton AntiVirus
4 25 (1.34%) Systems Management Server (SMS)
5 24 (1.29%) OpenView
6 10 (0.54%) DameWare
7 8 (0.43%) McAfee ePO
8 5 (0.27%) SCOM
9 4 (0.22%) Tivoli Storage Manager
10 3 (0.16%) MOM
10 3 (0.16%) Unicenter
10 3 (0.16%) Tivoli
10 3 (0.16%) NetBackup
10 3 (0.16%) ZENworks
10 3 (0.16%) SCDPM
10 3 (0.16%) SCSM
11 2 (0.11%) Ansible
11 2 (0.11%) ITRS Geneos
11 2 (0.11%) Puppet
11 2 (0.11%) WSUS
Vendors
1 937 (50.40%) Microsoft
2 349 (18.77%) Citrix
3 131 (7.05%) Cisco
4 122 (6.56%) VMware
5 103 (5.54%) HP
6 59 (3.17%) Symantec
7 51 (2.74%) Remedy
7 51 (2.74%) Lotus
8 50 (2.69%) Apple
9 41 (2.21%) Bloomberg
9 41 (2.21%) ServiceNow
10 40 (2.15%) Reuters
11 30 (1.61%) McAfee
12 29 (1.56%) Dell
12 29 (1.56%) Avaya
13 22 (1.18%) Interwoven
14 19 (1.02%) Veeam
15 17 (0.91%) OpenText
16 16 (0.86%) CheckPoint
17 15 (0.81%) Juniper
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: 1 hour ago
Reading, Berkshire
Centric Resource
Salary: From £23,000 to £25,000 per annum £23,000 - £25,000 + Company Benefits
Posted: 12 hours ago
Ruddington, Nottinghamshire
Capita
Posted: 14 hours ago
Nottinghamshire
Capita
Posted: 14 hours ago
East London
Randstad Technologies
Salary: £18000.00 per annum
Posted: 20 hours ago
York, North Yorkshire
Ioko
Salary: £Competitive basic, plus great benefits
Posted: 20 hours ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 21 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £24000 per annum + Benefits, Pension, Training
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18700 - £20700 per annum
Posted: 3 days ago
Chertsey, Surrey
Connectus
Salary: £22000 per annum
Posted: 3 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: 3 days ago
London
Harris Global
Salary: £24000 - £28000 per annum + bonus + bens
Posted: 3 days ago
Manchester, Lancashire
Talent International
Salary: £20000 - £25000 per annum + On-call / bonus
Posted: 4 days ago
Wakefield, West Yorkshire
Consult Solutions
Salary: £17000 - £20000 per annum
Posted: 4 days ago
Cornwall
Harvey Nash plc
Salary: £18000 - £21000 per annum + plus bonus and befits
Posted: 4 days ago
London
Dacorum Borough Council
Salary: From £16,043 to £19,136 per annum per annum (Inclusive of London Fring
Posted: 4 days ago
London
Tate Gallery
Salary: Competitive
Posted: 4 days ago
London
Cyber Team
Salary: From £25,000 to £25,700 per annum
Posted: 5 days ago
Worthing, West Sussex
Coal IT Services
Salary: From £18,000 to £22,000 per annum
Posted: 5 days ago
Forest Row, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 5 days ago