The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 363 405 422
Rank change year-on-year
+42 +17
Permanent jobs requiring a Service Desk Analyst 759 569 558
As % of all permanent IT jobs located in England 0.69% 0.56% 0.50%
As % of the Job Titles category 0.73% 0.59% 0.53%
Number of salaries quoted 689 499 485
Average salary £23,000 £22,000 £23,000
Average salary % change year-on-year
+4.54% -4.34%
90% offered a salary of more than £18,000 £17,000 £17,000
10% offered a salary of more than £32,500 £30,000 £32,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103792 95991 105966
As % of all permanent IT jobs located in England 94.38% 94.22% 95.25%
Number of salaries quoted 85662 80321 91544
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
UK

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 July 2014.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +51 276 £27,500 +5.76% 42
South East -14 168 £22,000 +7.31% 16
East of England +26 72 £24,500 +19.51% 8
North West +27 65 £19,250 -9.94% 6
Yorkshire -60 54 £18,500 -9.75% 13
South West -1 45 £22,750 +16.66% 8
East Midlands +6 36 £19,750 +1.28% 3
West Midlands +13 32 £20,248 - 3
North East -1 6 £21,000 +37.70% 4
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 July 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 962 (64.91%) Windows
2 817 (55.13%) Active Directory
3 742 (50.07%) ITIL
4 652 (43.99%) MS Office
5 605 (40.82%) Microsoft
6 500 (33.74%) Windows 7
7 462 (31.17%) MS Excel
8 366 (24.70%) SLA
9 338 (22.81%) Windows XP
10 313 (21.12%) MS Exchange
11 311 (20.99%) Citrix
12 237 (15.99%) Microsoft Certification
13 221 (14.91%) Finance
14 188 (12.69%) Blackberry
15 164 (11.07%) Windows Server 2003
16 158 (10.66%) Service Management
17 148 (9.99%) Incident Management
18 147 (9.92%) TCP/IP
19 140 (9.45%) Cisco
19 140 (9.45%) Windows Server 2008
20 117 (7.89%) MCP
21 114 (7.69%) Law
22 108 (7.29%) Legal
23 98 (6.61%) Degree
24 97 (6.55%) ITIL Certification
25 96 (6.48%) VoIP
26 94 (6.34%) VMware
27 93 (6.28%) Problem Management
28 91 (6.14%) MCSE
29 89 (6.01%) LAN

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 July 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 313 (21.12%) MS Exchange
2 88 (5.94%) Exchange Server 2007
3 87 (5.87%) Blackberry Enterprise Server
4 57 (3.85%) SharePoint
5 53 (3.58%) Exchange Server 2010
6 50 (3.37%) Exchange Server 2003
7 29 (1.96%) IBM Notes
8 25 (1.69%) Lync
9 21 (1.42%) SharePoint 2010
10 18 (1.21%) WorkSite
11 12 (0.81%) CMS
12 10 (0.67%) Exchange Server 2013
13 9 (0.61%) Exchange Server 2000
14 7 (0.47%) Documentum
14 7 (0.47%) IIS
15 5 (0.34%) Moodle
16 1 (0.067%) Confluence
16 1 (0.067%) Adobe CQ
16 1 (0.067%) Lotus Domino
16 1 (0.067%) SAS
Applications
1 652 (43.99%) MS Office
2 462 (31.17%) MS Excel
3 49 (3.31%) MS PowerPoint
4 6 (0.40%) MS Visio
5 3 (0.20%) Spreadsheet
6 1 (0.067%) Acrobat
6 1 (0.067%) MS Project
Business Applications
1 3 (0.20%) Remedy ITSM
1 3 (0.20%) Bond Adapt
1 3 (0.20%) Dynamics NAV
2 2 (0.13%) Oracle Applications
3 1 (0.067%) SAP ERP
3 1 (0.067%) Misys Midas
3 1 (0.067%) Dynamics CRM
3 1 (0.067%) SAP CRM
Cloud Services
1 38 (2.56%) Office 365
2 14 (0.94%) SaaS
3 13 (0.88%) Microsoft Azure
4 6 (0.40%) IaaS
4 6 (0.40%) PaaS
5 4 (0.27%) Cloud Computing
6 2 (0.13%) Google Apps
Communications & Networking
1 147 (9.92%) TCP/IP
2 96 (6.48%) VoIP
3 89 (6.01%) LAN
4 88 (5.94%) DHCP
4 88 (5.94%) WAN
5 87 (5.87%) DNS
6 74 (4.99%) VPN
7 48 (3.24%) Wireless
8 44 (2.97%) Firewall
9 39 (2.63%) Internet
10 34 (2.29%) Broadband
11 31 (2.09%) SAN
12 30 (2.02%) ADSL
12 30 (2.02%) IP Telephony
13 25 (1.69%) 3G
14 21 (1.42%) Ethernet
15 12 (0.81%) Cisco IPT
16 11 (0.74%) Cisco ASA
17 9 (0.61%) FWSM
18 8 (0.54%) FTP
Database & Business Intelligence
1 36 (2.43%) SQL Server
2 13 (0.88%) SQL Server 2008
3 11 (0.74%) SQL Server 2005
4 4 (0.27%) Crystal Reports
4 4 (0.27%) Data Warehouse
5 3 (0.20%) Relational Database
5 3 (0.20%) SQL Server 2012
5 3 (0.20%) MySQL
6 2 (0.13%) MS Access
7 1 (0.067%) SQLite
7 1 (0.067%) Oracle Database
7 1 (0.067%) SQL Server Reporting Services
7 1 (0.067%) SAP BW
7 1 (0.067%) Oracle Reports
Development Applications
1 4 (0.27%) Team Foundation Server
2 3 (0.20%) JIRA
3 1 (0.067%) Git (software)
3 1 (0.067%) Subversion
3 1 (0.067%) Serena SBM
General
1 221 (14.91%) Finance
2 114 (7.69%) Law
3 108 (7.29%) Legal
4 56 (3.78%) Telecoms
5 55 (3.71%) Banking
6 33 (2.23%) Retail
7 23 (1.55%) Financial Institution
8 18 (1.21%) French Language
9 17 (1.15%) Advertising
10 12 (0.81%) German Language
11 9 (0.61%) Investment Banking
11 9 (0.61%) Publishing
12 5 (0.34%) Spanish Language
12 5 (0.34%) Pharmaceutical
13 4 (0.27%) Back Office
13 4 (0.27%) Manufacturing
13 4 (0.27%) Portuguese Language
14 3 (0.20%) Italian Language
14 3 (0.20%) Swedish Language
14 3 (0.20%) Turkish Language
Libraries, Frameworks & Software Standards
1 12 (0.81%) HTML
2 11 (0.74%) .NET
3 7 (0.47%) CSS
4 6 (0.40%) Web Services
4 6 (0.40%) XML
4 6 (0.40%) COM
5 3 (0.20%) SOAP
6 1 (0.067%) jQuery
6 1 (0.067%) HTML5
6 1 (0.067%) JSON
6 1 (0.067%) Java EE
6 1 (0.067%) Ajax
6 1 (0.067%) REST
6 1 (0.067%) Middleware
6 1 (0.067%) ASP.NET
Miscellaneous
1 188 (12.69%) Blackberry
2 34 (2.29%) PDA
3 32 (2.16%) Computer Science
4 28 (1.89%) Management Information System
4 28 (1.89%) Mathematics
5 25 (1.69%) Hedge funds
6 24 (1.62%) Fat Client
6 24 (1.62%) Thin Client
7 21 (1.42%) iPhone
8 18 (1.21%) EPoS
9 12 (0.81%) iPad
9 12 (0.81%) Video Conferencing
10 10 (0.67%) Statistics
11 9 (0.61%) Firmware
12 8 (0.54%) Digital Media
13 7 (0.47%) Smartphone
14 6 (0.40%) AS400
14 6 (0.40%) Open Source
14 6 (0.40%) Informatics
14 6 (0.40%) iSeries
Operating Systems
1 962 (64.91%) Windows
2 500 (33.74%) Windows 7
3 338 (22.81%) Windows XP
4 164 (11.07%) Windows Server 2003
5 140 (9.45%) Windows Server 2008
6 60 (4.05%) Windows 8
7 47 (3.17%) Windows Server 2012
8 38 (2.56%) Mac OS X
9 32 (2.16%) Android
10 30 (2.02%) Linux
11 23 (1.55%) Windows 2000
12 21 (1.42%) Windows Vista
13 15 (1.01%) Apple iOS
14 11 (0.74%) UNIX
15 9 (0.61%) Mac OS
16 8 (0.54%) Windows Phone
17 6 (0.40%) Windows 2000 Server
18 1 (0.067%) Windows Mobile
18 1 (0.067%) Windows NT
Processes & Methodologies
1 742 (50.07%) ITIL
2 158 (10.66%) Service Management
3 148 (9.99%) Incident Management
4 93 (6.28%) Problem Management
5 62 (4.18%) Service Delivery
6 55 (3.71%) Time Management
7 50 (3.37%) Continuous Improvement
8 49 (3.31%) Document Management
9 43 (2.90%) Asset Management
9 43 (2.90%) ITSM
10 35 (2.36%) Change Management
11 28 (1.89%) Root Cause Analysis
11 28 (1.89%) ITIL V3
12 23 (1.55%) E-Commerce
13 21 (1.42%) CRM
14 20 (1.35%) Service Desk Management
15 19 (1.28%) CAD
16 18 (1.21%) Configuration Management
17 17 (1.15%) Network Monitoring
17 17 (1.15%) Workflow
Programming Languages
1 75 (5.06%) SQL
2 34 (2.29%) C
3 23 (1.55%) PowerShell
4 11 (0.74%) JavaScript
5 5 (0.34%) C#
6 3 (0.20%) Java
6 3 (0.20%) PHP
7 2 (0.13%) PL/SQL
Qualifications
1 237 (15.99%) Microsoft Certification
2 117 (7.89%) MCP
3 98 (6.61%) Degree
4 97 (6.55%) ITIL Certification
5 91 (6.14%) MCSE
6 74 (4.99%) MCSA
7 71 (4.79%) MCITP
8 58 (3.91%) Security Cleared
9 54 (3.64%) A+ Certification
10 52 (3.51%) ITIL Foundation Certificate
11 44 (2.97%) Cisco Certification
12 41 (2.77%) CCNA
13 38 (2.56%) SC Cleared
14 37 (2.50%) MCDST
15 24 (1.62%) Network+ Certification
16 22 (1.48%) MOS
17 21 (1.42%) MCTS
18 8 (0.54%) DV Cleared
19 7 (0.47%) HND
20 5 (0.34%) PRINCE2 Certification
Quality Assurance & Compliance
1 366 (24.70%) SLA
2 9 (0.61%) QA
3 1 (0.067%) TickIT
System Software
1 817 (55.13%) Active Directory
2 55 (3.71%) VMware Infrastructure
3 51 (3.44%) XenApp
4 29 (1.96%) Terminal Services
5 21 (1.42%) vSphere
6 20 (1.35%) MetaFrame
7 17 (1.15%) Hyper-V
7 17 (1.15%) VMware ESXi
8 13 (0.88%) XenDesktop
9 7 (0.47%) UAG
10 4 (0.27%) Citrix Presentation Server
11 2 (0.13%) Microsoft Virtual Server
12 1 (0.067%) XenServer
12 1 (0.067%) vCloud
12 1 (0.067%) Microsoft App-V
12 1 (0.067%) VMware ESX
Systems Management
1 70 (4.72%) SCCM
2 17 (1.15%) Norton AntiVirus
3 16 (1.08%) Backup Exec
4 7 (0.47%) ServiceCenter
4 7 (0.47%) DameWare
5 6 (0.40%) Cisco CUCM
6 5 (0.34%) SCOM
7 4 (0.27%) NetBackup
8 3 (0.20%) Cisco UCCX
9 2 (0.13%) Tivoli
9 2 (0.13%) OpenView
9 2 (0.13%) Symantec Endpoint Protection
9 2 (0.13%) WMI
10 1 (0.067%) HP Data Protector
10 1 (0.067%) Nagios
10 1 (0.067%) ARCserve
Vendors
1 605 (40.82%) Microsoft
2 311 (20.99%) Citrix
3 140 (9.45%) Cisco
4 94 (6.34%) VMware
5 78 (5.26%) HP
6 57 (3.85%) Remedy
7 55 (3.71%) Apple
8 33 (2.23%) ServiceNow
8 33 (2.23%) Juniper
8 33 (2.23%) Avaya
9 30 (2.02%) Symantec
9 30 (2.02%) LANDesk
10 29 (1.96%) Lotus
11 28 (1.89%) Dell
12 26 (1.75%) McAfee
13 21 (1.42%) Sophos
14 18 (1.21%) CheckPoint
15 16 (1.08%) Open Text
15 16 (1.08%) Interwoven
15 16 (1.08%) Veeam
Bradford, West Yorkshire
Complete Tech Limited
Salary: From £22,000 to £24,000 per annum
Posted: 15 hours ago
City, London
Harrington Starr
Salary: £35000 per annum
Posted: 17 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 18 hours ago
City, London
I.T. Skillfinder
Salary: £25000 - £28000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 22 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: 23 hours ago
London
Parliamentary ICT
Salary: From £22,829 to £29,330 per annum plus benefits
Posted: 23 hours ago
South West London
Think IT Recruitment
Salary: £24000.00 - £26000.00 per annum + benefits
Posted: Yesterday
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Lorien Resourcing
Posted: Yesterday
City, London
Eligo Recruitment Ltd
Salary: £22000 - £25000 per annum + Full Benefits Package
Posted: Yesterday
Oldbury, West Midlands (County)
Coburg Banks IT
Salary: £30000 - £35000 per annum + Pension
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Circle Recruitment
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Forman Computer Staff
Salary: From £24,000 to £28,000 per annum
Posted: Yesterday
Reigate, Surrey
Capita
Salary: Generous Shift allowance
Posted: Yesterday
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum Bonus and Benefits
Posted: Yesterday
London
Roc Search
Salary: £15000 - £18000 per annum + Training, Benefits
Posted: 2 days ago
North Yorkshire
Spire Healthcare
Salary: £19,200 per annum Plus excellent benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
HMGCC
Salary: From £20,700 to £26,500 per annum + excellent benefits
Posted: 2 days ago
City, London
Harrington Starr
Salary: £20000 - £35000 per annum
Posted: 2 days ago
London
Marcus Donald People
Salary: £20000 to £24000 per annum
Posted: 2 days ago