The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 306 353 351
Rank change year-on-year
+47 -2
Permanent jobs requiring a Service Desk Analyst 880 863 907
As % of all permanent IT jobs located in England 0.99% 0.84% 0.85%
As % of the Job Titles category 1.03% 0.88% 0.88%
Number of salaries quoted 740 741 799
Median salary £23,500 £24,000 £23,500
Median salary % change year-on-year
-2.08% +2.12%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £33,000 £32,500 £35,000
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
85387 98349 102901
As % of all permanent IT jobs located in England 96.29% 96.25% 96.40%
Number of salaries quoted 72079 82738 83928
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 24 September 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 339 £30,000 +9.09% 17
South East +51 204 £22,500 - 15
Yorkshire +52 98 £21,500 +2.38% 10
East of England +9 57 £21,000 -2.32% 5
South West -26 53 £22,500 -2.17% 8
West Midlands +7 48 £20,500 -2.38% 9
East Midlands +43 41 £24,500 +27.27% 4
North West -26 33 £24,000 +20.00% 4
North East +10 7 £20,000 -9.09% 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 1268 (71.76%) Windows
2 985 (55.74%) Active Directory
3 838 (47.43%) MS Office
4 824 (46.63%) ITIL
5 776 (43.92%) Microsoft
6 717 (40.58%) Windows 7
7 571 (32.31%) MS Excel
8 457 (25.86%) SLA
9 352 (19.92%) Citrix
10 291 (16.47%) Finance
11 287 (16.24%) MS Exchange
12 246 (13.92%) Windows Server
13 242 (13.70%) Service Management
14 215 (12.17%) Law
14 215 (12.17%) Microsoft Certification
15 210 (11.88%) Legal
16 209 (11.83%) Cisco
17 191 (10.81%) Windows 8
18 176 (9.96%) Office 365
19 166 (9.39%) Blackberry
20 154 (8.72%) Incident Management
21 153 (8.66%) VMware
21 153 (8.66%) VPN
22 141 (7.98%) Analytical Skills
23 140 (7.92%) Windows Server 2008
24 136 (7.70%) Windows XP
25 125 (7.07%) TCP/IP
26 122 (6.90%) DNS
27 113 (6.40%) Windows 10
28 107 (6.06%) VMware Infrastructure

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 287 (16.24%) MS Exchange
2 100 (5.66%) Blackberry Enterprise Server
3 93 (5.26%) Exchange Server 2010
4 75 (4.24%) SharePoint
5 66 (3.74%) Exchange Server 2007
6 41 (2.32%) Exchange Server 2013
7 40 (2.26%) Skype for Business
8 39 (2.21%) Exchange Server 2003
9 21 (1.19%) IIS
10 19 (1.08%) IBM Notes
11 3 (0.17%) CMS
11 3 (0.17%) Exchange Server 2000
11 3 (0.17%) Exchange Server 5.5
12 2 (0.11%) SharePoint 2010
13 1 (0.057%) Office Communications Server
13 1 (0.057%) SharePoint 2013
Applications
1 838 (47.43%) MS Office
2 571 (32.31%) MS Excel
3 78 (4.41%) MS PowerPoint
4 18 (1.02%) MS Visio
5 4 (0.23%) Acrobat
5 4 (0.23%) Adobe Creative Suite
5 4 (0.23%) MS Project
6 1 (0.057%) InfoPath
6 1 (0.057%) Spreadsheet
Business Applications
1 5 (0.28%) assyst
2 4 (0.23%) SystmOne
3 3 (0.17%) Remedy ITSM
4 2 (0.11%) Lorenzo
4 2 (0.11%) PeopleSoft HRMS
4 2 (0.11%) SAP Oil and Gas
5 1 (0.057%) Dynamics CRM
5 1 (0.057%) Eikon
5 1 (0.057%) Salesforce.com CRM
5 1 (0.057%) thinkFolio
Cloud Services
1 176 (9.96%) Office 365
2 44 (2.49%) Mimecast
3 23 (1.30%) Microsoft Azure
4 6 (0.34%) SaaS
5 4 (0.23%) Google Apps
6 1 (0.057%) Adobe Creative Cloud
6 1 (0.057%) Amazon AWS
Communications & Networking
1 153 (8.66%) VPN
2 125 (7.07%) TCP/IP
3 122 (6.90%) DNS
4 100 (5.66%) LAN
5 95 (5.38%) VoIP
6 88 (4.98%) WAN
7 84 (4.75%) DHCP
8 55 (3.11%) Firewall
9 42 (2.38%) Internet
10 26 (1.47%) Remote Desktop
11 22 (1.25%) SSL
12 20 (1.13%) IP Telephony
13 15 (0.85%) Wireless
14 11 (0.62%) Ethernet
14 11 (0.62%) Intranet
15 10 (0.57%) PBX
15 10 (0.57%) SAN
16 8 (0.45%) Skype
17 6 (0.34%) Cisco IPT
17 6 (0.34%) Extranet
Database & Business Intelligence
1 37 (2.09%) SQL Server
2 7 (0.40%) Oracle Database
3 5 (0.28%) Relational Database
4 4 (0.23%) GIS
4 4 (0.23%) SQL Server 2008
5 2 (0.11%) Crystal Reports
5 2 (0.11%) MS Access
5 2 (0.11%) SAP BI
5 2 (0.11%) SQL Server 2000
5 2 (0.11%) SQL Server 2005
6 1 (0.057%) Oracle Reports
6 1 (0.057%) SQL Server 2012
Development Applications
1 24 (1.36%) JIRA
2 1 (0.057%) Visual Studio
General
1 291 (16.47%) Finance
2 215 (12.17%) Law
3 210 (11.88%) Legal
4 77 (4.36%) Banking
5 34 (1.92%) International Banking
5 34 (1.92%) Telecoms
6 30 (1.70%) Retail
7 25 (1.41%) German Language
8 21 (1.19%) French Language
9 18 (1.02%) Marketing
10 16 (0.91%) Manufacturing
11 11 (0.62%) Italian Language
11 11 (0.62%) Publishing
12 8 (0.45%) Spanish Language
13 6 (0.34%) Back Office
13 6 (0.34%) Front Office
14 5 (0.28%) Advertising
14 5 (0.28%) Financial Institution
15 3 (0.17%) Electronics
15 3 (0.17%) Welsh Language
Libraries, Frameworks & Software Standards
1 16 (0.91%) .NET
2 10 (0.57%) ASP.NET
2 10 (0.57%) jQuery
3 7 (0.40%) HTML
4 3 (0.17%) COM
4 3 (0.17%) CSS
5 1 (0.057%) EDI
5 1 (0.057%) Middleware
5 1 (0.057%) XML
Miscellaneous
1 166 (9.39%) Blackberry
2 141 (7.98%) Analytical Skills
3 90 (5.09%) iPhone
4 46 (2.60%) iPad
5 42 (2.38%) Management Information System
6 36 (2.04%) Video Conferencing
7 35 (1.98%) Smartphone
8 28 (1.58%) Driving Licence
9 26 (1.47%) Computer Science
10 23 (1.30%) Data Centre
11 22 (1.25%) Virtual Team
12 18 (1.02%) Mathematics
13 11 (0.62%) Fintech
14 10 (0.57%) Client/Server
14 10 (0.57%) Enterprise Software
14 10 (0.57%) Fat Client
14 10 (0.57%) Thin Client
15 9 (0.51%) Enterprise Storage
16 8 (0.45%) Data Protection Act
16 8 (0.45%) RSA SecurID
Operating Systems
1 1268 (71.76%) Windows
2 717 (40.58%) Windows 7
3 246 (13.92%) Windows Server
4 191 (10.81%) Windows 8
5 140 (7.92%) Windows Server 2008
6 136 (7.70%) Windows XP
7 113 (6.40%) Windows 10
8 95 (5.38%) Windows Server 2003
9 88 (4.98%) Windows Server 2012
10 63 (3.57%) Android
11 40 (2.26%) Windows Vista
12 34 (1.92%) Linux
13 31 (1.75%) Mac OS X
14 21 (1.19%) Mac OS
14 21 (1.19%) Unix
15 9 (0.51%) Apple iOS
16 8 (0.45%) Windows 2000
17 5 (0.28%) Windows Mobile
18 3 (0.17%) Windows 2000 Server
18 3 (0.17%) Windows NT
Processes & Methodologies
1 824 (46.63%) ITIL
2 242 (13.70%) Service Management
3 154 (8.72%) Incident Management
4 105 (5.94%) Service Delivery
4 105 (5.94%) Ticket Management
5 94 (5.32%) ITIL V3
6 93 (5.26%) Problem Management
7 83 (4.70%) Document Management
8 70 (3.96%) Time Management
9 58 (3.28%) Virtual Environments
10 56 (3.17%) Case Management
11 53 (3.00%) ITSM
12 51 (2.89%) Root Cause Analysis
13 32 (1.81%) CRM
14 30 (1.70%) Mentoring
14 30 (1.70%) Wealth Management
15 29 (1.64%) Change Management
15 29 (1.64%) Continuous Improvement
16 22 (1.25%) Agile Software Development
16 22 (1.25%) Network Monitoring
Programming Languages
1 89 (5.04%) SQL
2 31 (1.75%) C
3 16 (0.91%) C#
4 13 (0.74%) PowerShell
5 8 (0.45%) JavaScript
6 7 (0.40%) Java
7 6 (0.34%) T-SQL
8 4 (0.23%) PL/SQL
8 4 (0.23%) VB
9 1 (0.057%) VBA
9 1 (0.057%) VBScript
Qualifications
1 215 (12.17%) Microsoft Certification
2 102 (5.77%) MCP
3 100 (5.66%) MCSE
4 91 (5.15%) Degree
5 88 (4.98%) ITIL Certification
6 80 (4.53%) Security Cleared
7 61 (3.45%) MCSA
8 60 (3.40%) Cisco Certification
9 56 (3.17%) CCNA
10 45 (2.55%) SC Cleared
11 39 (2.21%) MCITP
12 36 (2.04%) A+ Certification
13 25 (1.41%) MOS
14 22 (1.25%) MCTS
14 22 (1.25%) Network+ Certification
15 21 (1.19%) ITIL Foundation Certificate
15 21 (1.19%) MCDST
16 15 (0.85%) DV Cleared
17 11 (0.62%) HND
18 8 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 457 (25.86%) SLA
2 18 (1.02%) QA
3 13 (0.74%) Sarbanes-Oxley
4 7 (0.40%) ISO/IEC 27001
5 6 (0.34%) Data Quality
5 6 (0.34%) ISO 9001
6 1 (0.057%) ISO/IEC 20000
6 1 (0.057%) PCI DSS
System Software
1 985 (55.74%) Active Directory
2 107 (6.06%) VMware Infrastructure
3 57 (3.23%) Hyper-V
4 36 (2.04%) XenApp
5 20 (1.13%) XenDesktop
6 4 (0.23%) BitLocker
6 4 (0.23%) Terminal Services
7 3 (0.17%) Citrix Presentation Server
7 3 (0.17%) Terminal Server
7 3 (0.17%) UAG
7 3 (0.17%) Virtual Desktop
7 3 (0.17%) Virtual Machines
7 3 (0.17%) vSphere
8 2 (0.11%) Virtual Servers
8 2 (0.11%) VMware ESXi
9 1 (0.057%) BlackBerry Internet Service
9 1 (0.057%) Firmware
9 1 (0.057%) Microsoft App-V
9 1 (0.057%) Microsoft Virtual Server
Systems Management
1 87 (4.92%) SCCM
2 28 (1.58%) Backup Exec
3 18 (1.02%) SCOM
4 15 (0.85%) AirWatch
5 14 (0.79%) NetBackup
6 12 (0.68%) Nagios
7 11 (0.62%) WSUS
8 9 (0.51%) Norton AntiVirus
9 6 (0.34%) CA Spectrum
10 5 (0.28%) Casper Suite
10 5 (0.28%) DameWare
10 5 (0.28%) Microsoft Intune
11 3 (0.17%) Symantec Enterprise Vault
12 2 (0.11%) Systems Management Server (SMS)
13 1 (0.057%) Failover Clustering
13 1 (0.057%) SCSM
13 1 (0.057%) Symantec Endpoint Protection
13 1 (0.057%) Tivoli
13 1 (0.057%) Tivoli Storage Manager
Vendors
1 776 (43.92%) Microsoft
2 352 (19.92%) Citrix
3 209 (11.83%) Cisco
4 153 (8.66%) VMware
5 74 (4.19%) iManage
6 57 (3.23%) Mitel
7 54 (3.06%) Apple
8 49 (2.77%) HP
9 48 (2.72%) Dell
10 47 (2.66%) Remedy
11 41 (2.32%) ServiceNow
12 33 (1.87%) Symantec
13 23 (1.30%) Adobe
13 23 (1.30%) LANDesk
14 19 (1.08%) SonicWALL
15 17 (0.96%) SAP
15 17 (0.96%) SolarWinds
16 16 (0.91%) Avaya
16 16 (0.91%) Google
16 16 (0.91%) Lotus
Crewe, Cheshire
onezeero.
Salary: £16000 - £18000 per annum
Posted: Yesterday
Bath, Avon
Sanderson
Salary: £19000.00 - £23000.00 per annum
Posted: Yesterday
Brackley, Northamptonshire
VIQU
Salary: £20k - 23k per year + benefits
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability
Salary: £18000 - £22000 per annum
Posted: Yesterday
Selby, North Yorkshire
Inter-vention UK
Salary: From £18,000 to £22,000 per annum plus bonus
Posted: 2 days ago
Oxford, Oxfordshire
Redrock Consulting Ltd
Salary: £18000 - £26000 per annum + training, development
Posted: Yesterday
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: Yesterday
Oxfordshire
Spring Technology
Salary: £22000.00 - £26000.00 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
Experis Ltd
Salary: £27000 - £30000.00 per annum
Posted: 2 days ago
London
Clearwater People Solutions
Salary: £30000 - £35000 Per Annum +excellent benefits
Posted: 4 days ago
Essex
Senitor Associates
Posted: 3 days ago
Bristol, Avon
Oscar
Salary: £18000 - £25000 per annum + Benefits
Posted: Yesterday
Cheltenham, Gloucestershire
Capita Resourcing - IT Resourcing
Salary: £18000 - £22000 per annum + Pension & Benefits
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Addleshaw Goddard
Posted: 3 days ago
Billingham, Cleveland
EasyWebRecruitment.com
Salary: Competitive
Posted: 3 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: 3 days ago
Telford, Shropshire
Lorien Resourcing
Salary: COMPETITVE SALARY
Posted: 3 days ago
Marlborough, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum + benefits
Posted: 2 days ago
Sheffield, South Yorkshire
Reed Technology
Salary: £22000 - £24000 per annum
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £20000 - £25000 per annum + bonus & benefits
Posted: 2 days ago
Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + 5% Pension & Benefits
Posted: 3 days ago
Salisbury, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £26000 per annum + Pension & Benefits
Posted: 3 days ago
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 2 days ago
Surrey
Net Recruit.co.uk Ltd
Salary: £15000 - £18000 per annum
Posted: 2 days ago
Gateshead, Tyne and Wear
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Full Company Benefits Package
Posted: 2 days ago
York, North Yorkshire
Ioko
Posted: 4 days ago
South West London
Araya Partners Ltd
Salary: From £30,000 to £30,000 per annum Salary is up to 30k base + bonus + b
Posted: 4 days ago
London
Plan-net
Salary: Market rate
Posted: 3 days ago
London
Marcus Donald People
Salary: £22000 - £29000 per annum
Posted: 4 days ago