The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 350 404 445
Rank change year-on-year
+54 +41
Permanent jobs requiring a Service Desk Analyst 808 578 524
As % of all permanent IT jobs located in England 0.74% 0.58% 0.48%
As % of the Job Titles category 0.79% 0.62% 0.50%
Number of salaries quoted 717 510 459
Average salary £23,500 £22,000 £22,500
Average salary % change year-on-year
+6.81% -2.22%
90% offered a salary of more than £18,000 £17,000 £17,000
10% offered a salary of more than £33,000 £32,500 £32,500
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102569 93780 105055
As % of all permanent IT jobs located in England 94.38% 94.22% 95.25%
Number of salaries quoted 83761 78507 90409
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 29 August 2014.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +89 307 £26,500 -3.63% 34
South East -15 180 £22,250 +5.32% 21
East of England +16 65 £25,250 +23.17% 4
Yorkshire -58 65 £19,000 -9.52% 9
North West +15 64 £19,500 -4.87% 5
South West +13 54 £23,500 +20.51% 5
East Midlands 0 36 £19,875 -1.85% 6
West Midlands -9 30 £19,000 -5.00% 1
North East -4 6 £19,250 -1.28% 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 990 (65.39%) Windows
2 824 (54.43%) Active Directory
3 764 (50.46%) ITIL
4 712 (47.03%) MS Office
5 655 (43.26%) Microsoft
6 523 (34.54%) Windows 7
7 518 (34.21%) MS Excel
8 373 (24.64%) SLA
9 358 (23.65%) Windows XP
10 323 (21.33%) MS Exchange
11 304 (20.08%) Citrix
12 247 (16.31%) Finance
13 243 (16.05%) Microsoft Certification
14 211 (13.94%) Blackberry
15 165 (10.90%) Windows Server 2003
16 163 (10.77%) Service Management
16 163 (10.77%) Incident Management
17 144 (9.51%) TCP/IP
18 133 (8.78%) Windows Server 2008
19 130 (8.59%) Cisco
20 122 (8.06%) Legal
21 118 (7.79%) Law
22 117 (7.73%) MCP
23 105 (6.94%) Blackberry Enterprise Server
24 103 (6.80%) ITIL Certification
24 103 (6.80%) MCSE
25 98 (6.47%) VoIP
25 98 (6.47%) Problem Management
26 97 (6.41%) Degree
27 95 (6.27%) VMware

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 323 (21.33%) MS Exchange
2 105 (6.94%) Blackberry Enterprise Server
3 82 (5.42%) Exchange Server 2007
4 59 (3.90%) SharePoint
5 52 (3.43%) Exchange Server 2010
6 48 (3.17%) Exchange Server 2003
7 39 (2.58%) Lync
8 33 (2.18%) IBM Notes
9 23 (1.52%) SharePoint 2010
10 17 (1.12%) WorkSite
11 9 (0.59%) Exchange Server 2000
12 7 (0.46%) IIS
12 7 (0.46%) CMS
12 7 (0.46%) Exchange Server 2013
13 6 (0.40%) Moodle
14 4 (0.26%) Documentum
15 1 (0.066%) Apache
15 1 (0.066%) Tomcat
15 1 (0.066%) Confluence
15 1 (0.066%) Adobe CQ
Applications
1 712 (47.03%) MS Office
2 518 (34.21%) MS Excel
3 64 (4.23%) MS PowerPoint
4 15 (0.99%) MS Visio
5 4 (0.26%) Spreadsheet
6 3 (0.20%) MS Project
7 2 (0.13%) Acrobat
Business Applications
1 9 (0.59%) Remedy ITSM
2 5 (0.33%) Dynamics CRM
3 4 (0.26%) Oracle Applications
4 3 (0.20%) Dynamics NAV
4 3 (0.20%) Bond Adapt
5 2 (0.13%) Sage 50
5 2 (0.13%) SAP Oil and Gas
5 2 (0.13%) assyst
6 1 (0.066%) Misys Midas
Cloud Services
1 37 (2.44%) Office 365
2 16 (1.06%) SaaS
3 13 (0.86%) Microsoft Azure
4 7 (0.46%) PaaS
4 7 (0.46%) IaaS
5 4 (0.26%) Cloud Computing
6 2 (0.13%) Google Apps
Communications & Networking
1 144 (9.51%) TCP/IP
2 98 (6.47%) VoIP
3 91 (6.01%) DNS
4 89 (5.88%) LAN
5 88 (5.81%) WAN
6 84 (5.55%) VPN
7 80 (5.28%) DHCP
8 51 (3.37%) Internet
9 46 (3.04%) Wireless
10 42 (2.77%) Firewall
11 37 (2.44%) ADSL
12 34 (2.25%) Broadband
13 33 (2.18%) IP Telephony
14 29 (1.92%) Ethernet
15 26 (1.72%) SAN
16 23 (1.52%) 3G
17 15 (0.99%) Intranet
18 11 (0.73%) FTP
19 10 (0.66%) Cisco ASA
20 9 (0.59%) FWSM
Database & Business Intelligence
1 42 (2.77%) SQL Server
2 20 (1.32%) SQL Server 2008
3 15 (0.99%) SQL Server 2005
4 8 (0.53%) MS Access
5 5 (0.33%) Data Warehouse
6 4 (0.26%) Crystal Reports
7 3 (0.20%) SQL Server 2012
7 3 (0.20%) Relational Database
8 2 (0.13%) MySQL
9 1 (0.066%) Oracle Database
9 1 (0.066%) Oracle Reports
9 1 (0.066%) SQL Server Reporting Services
Development Applications
1 4 (0.26%) JIRA
1 4 (0.26%) Team Foundation Server
2 1 (0.066%) Serena SBM
General
1 247 (16.31%) Finance
2 122 (8.06%) Legal
3 118 (7.79%) Law
4 69 (4.56%) Banking
5 61 (4.03%) Telecoms
6 33 (2.18%) Retail
7 29 (1.92%) Financial Institution
8 24 (1.59%) French Language
9 17 (1.12%) Advertising
10 15 (0.99%) German Language
11 11 (0.73%) Investment Banking
12 9 (0.59%) Publishing
12 9 (0.59%) Spanish Language
13 7 (0.46%) Italian Language
14 6 (0.40%) Marketing
15 5 (0.33%) Manufacturing
16 4 (0.26%) Portuguese Language
17 3 (0.20%) Swedish Language
17 3 (0.20%) Turkish Language
17 3 (0.20%) Front Office
Libraries, Frameworks & Software Standards
1 12 (0.79%) HTML
2 11 (0.73%) .NET
3 7 (0.46%) CSS
4 5 (0.33%) COM
4 5 (0.33%) XML
5 4 (0.26%) Web Services
6 2 (0.13%) SOAP
7 1 (0.066%) Middleware
7 1 (0.066%) Java EE
Miscellaneous
1 211 (13.94%) Blackberry
2 32 (2.11%) PDA
2 32 (2.11%) iPhone
3 29 (1.92%) Mathematics
3 29 (1.92%) Computer Science
4 27 (1.78%) Management Information System
5 26 (1.72%) Thin Client
5 26 (1.72%) Fat Client
5 26 (1.72%) Hedge funds
6 22 (1.45%) Video Conferencing
7 20 (1.32%) iPad
8 19 (1.25%) EPoS
9 10 (0.66%) Firmware
9 10 (0.66%) Statistics
10 7 (0.46%) Open Source
11 6 (0.40%) iSeries
11 6 (0.40%) Smartphone
11 6 (0.40%) Informatics
11 6 (0.40%) AS400
12 5 (0.33%) Replication
Operating Systems
1 990 (65.39%) Windows
2 523 (34.54%) Windows 7
3 358 (23.65%) Windows XP
4 165 (10.90%) Windows Server 2003
5 133 (8.78%) Windows Server 2008
6 65 (4.29%) Windows 8
7 52 (3.43%) Windows Server 2012
8 35 (2.31%) Mac OS X
9 32 (2.11%) Linux
10 28 (1.85%) Android
11 23 (1.52%) Windows 2000
12 19 (1.25%) Windows Vista
13 13 (0.86%) Apple iOS
14 11 (0.73%) UNIX
15 10 (0.66%) Mac OS
16 8 (0.53%) Windows Phone
17 5 (0.33%) Windows 2000 Server
18 3 (0.20%) Windows Mobile
19 1 (0.066%) VMS
Processes & Methodologies
1 764 (50.46%) ITIL
2 163 (10.77%) Service Management
2 163 (10.77%) Incident Management
3 98 (6.47%) Problem Management
4 71 (4.69%) Service Delivery
5 68 (4.49%) Time Management
6 61 (4.03%) Continuous Improvement
7 54 (3.57%) ITSM
8 50 (3.30%) Document Management
9 40 (2.64%) ITIL V3
10 39 (2.58%) Asset Management
11 31 (2.05%) Change Management
11 31 (2.05%) CRM
11 31 (2.05%) Root Cause Analysis
12 26 (1.72%) CAD
13 23 (1.52%) E-Commerce
14 22 (1.45%) Network Monitoring
15 21 (1.39%) Workflow
16 19 (1.25%) Workflow Management
17 18 (1.19%) Change Control
Programming Languages
1 61 (4.03%) SQL
2 33 (2.18%) C
3 16 (1.06%) PowerShell
4 10 (0.66%) JavaScript
5 3 (0.20%) C#
5 3 (0.20%) Java
6 2 (0.13%) PHP
6 2 (0.13%) PL/SQL
Qualifications
1 243 (16.05%) Microsoft Certification
2 117 (7.73%) MCP
3 103 (6.80%) MCSE
3 103 (6.80%) ITIL Certification
4 97 (6.41%) Degree
5 82 (5.42%) MCSA
6 77 (5.09%) MCITP
7 61 (4.03%) Security Cleared
7 61 (4.03%) ITIL Foundation Certificate
8 54 (3.57%) A+ Certification
9 44 (2.91%) Cisco Certification
10 43 (2.84%) CCNA
11 42 (2.77%) SC Cleared
12 40 (2.64%) MCDST
13 32 (2.11%) MCTS
14 22 (1.45%) Network+ Certification
15 18 (1.19%) MOS
16 11 (0.73%) DV Cleared
17 8 (0.53%) HND
18 6 (0.40%) Citrix Certification
Quality Assurance & Compliance
1 373 (24.64%) SLA
2 9 (0.59%) QA
3 1 (0.066%) TickIT
3 1 (0.066%) ISO/IEC 27001
System Software
1 824 (54.43%) Active Directory
2 68 (4.49%) VMware Infrastructure
3 49 (3.24%) XenApp
4 32 (2.11%) Terminal Services
5 21 (1.39%) MetaFrame
6 19 (1.25%) Hyper-V
7 12 (0.79%) UAG
8 11 (0.73%) vSphere
9 8 (0.53%) XenDesktop
9 8 (0.53%) VMware ESXi
10 3 (0.20%) XenServer
10 3 (0.20%) Microsoft Virtual Server
10 3 (0.20%) Citrix Presentation Server
11 2 (0.13%) Microsoft App-V
12 1 (0.066%) Novell eDirectory
12 1 (0.066%) VMware ESX
Systems Management
1 91 (6.01%) SCCM
2 27 (1.78%) Norton AntiVirus
3 17 (1.12%) Backup Exec
4 11 (0.73%) SCOM
5 8 (0.53%) ServiceCenter
6 6 (0.40%) Cisco CUCM
6 6 (0.40%) NetBackup
7 4 (0.26%) DameWare
8 3 (0.20%) Tivoli
8 3 (0.20%) Nagios
8 3 (0.20%) SCSM
8 3 (0.20%) Cisco UCCX
9 2 (0.13%) HP Data Protector
9 2 (0.13%) Symantec Endpoint Protection
9 2 (0.13%) ARCserve
9 2 (0.13%) OpenView
9 2 (0.13%) WMI
Vendors
1 655 (43.26%) Microsoft
2 304 (20.08%) Citrix
3 130 (8.59%) Cisco
4 95 (6.27%) VMware
5 87 (5.75%) HP
6 62 (4.10%) Remedy
7 61 (4.03%) Apple
8 45 (2.97%) Symantec
9 39 (2.58%) Avaya
10 37 (2.44%) Dell
11 33 (2.18%) Lotus
12 30 (1.98%) McAfee
12 30 (1.98%) Juniper
12 30 (1.98%) ServiceNow
13 26 (1.72%) LANDesk
14 23 (1.52%) CheckPoint
15 22 (1.45%) Sophos
16 17 (1.12%) SAP
16 17 (1.12%) Veeam
17 16 (1.06%) Open Text
Newcastle Upon Tyne, Tyne and Wear
Certes Computing Ltd
Salary: £16000 - £18000 per annum
Posted: 11 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + Benefits + Bonus
Posted: 11 hours ago
Dorking, Surrey
ITF Solutions
Salary: £21000 - £22000 per annum + Bens
Posted: 12 hours ago
London
ComputAppoint
Salary: £37000 per annum + Shift allowence, £1984
Posted: 19 hours ago
London
Aston Carter
Salary: £35000 - £45000 per annum + bonus + benefits
Posted: Yesterday
City, London
Bluetownonline
Salary: Competitive
Posted: Yesterday
Leeds, West Yorkshire
Bluetownonline
Salary: Competitive
Posted: Yesterday
London
Information Technology Services
Salary: £20k - 24k per year + Excellent Benefits
Posted: Yesterday
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: £15.00 - £17.00 per day
Posted: 2 days ago
East Riding
Vertical IT
Salary: £18000 - £20000 per annum + benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17k - 24.5k per year
Posted: 2 days ago
East Midlands
EMBS- People Transfer
Salary: 17.5k + 2.5k Shift Allowance (DOE)
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 2 days ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 2 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 2 days ago
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 2 days ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 2 days ago
Reading, Berkshire
Mortimer Spinks
Salary: £18000 - £21000 per annum
Posted: 2 days ago