THIS SITE USES COOKIES. READ MORE

Service Desk Analyst Jobs in England
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills
Browse 63 Service Desk Analyst job vacancies in England

The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 20 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
20 Jun 2013		 Same period 2012 Same period 2011
Service Desk Analyst
Rank 403 456 512
Rank change year-on-year
+53 +56
Permanent jobs requiring a Service Desk Analyst 564 486 395
As % of all permanent IT jobs located in England 0.547% 0.436% 0.324%
As % of the Job Titles category 0.579% 0.459% 0.344%
Number of salaries quoted 499 414 328
Average salary £22,500 £22,500 £23,500
Average salary % change year-on-year
- -4.25%
90% offered a salary of more than £18,000 £17,000 £17,525
10% offered a salary of more than £30,000 £31,300 £31,500
UK excluding London average salary £21,000 £21,500 £21,500
% change year-on-year
-2.32% -
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category		 97387 105805 114973
As % of all permanent IT jobs located in England 94.37% 95.02% 94.24%
Number of salaries quoted 81911 91479 98204
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,100
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
Service Desk Analyst
UK

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the England region as a proportion of the total demand within the Job Titles category.

England Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

England Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 20 June 2013.

England Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 20 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year		 Find
Job
Vacancies
London +31 182 £26,000 +8.33% 17
South East +32 131 £22,000 -12.00% 17
Yorkshire +32 93 £20,500 +14.84% 9
East of England +17 41 £22,000 +15.78% 4
North West -9 34 £21,000 +10.52% 1
East Midlands +24 33 £22,000 +25.71% 8
West Midlands -10 26 £21,250 -29.16% 2
South West -11 19 £19,500 -13.33% 5
North East 0 5 £19,500 +6.84%
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 20 June 2013, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 676 (61.34%) Windows
2 571 (51.81%) ITIL
3 569 (51.63%) Microsoft
4 472 (42.83%) MS Office
5 460 (41.74%) Active Directory
6 366 (33.21%) MS Excel
7 325 (29.49%) Windows XP
8 236 (21.42%) Windows 7
9 206 (18.69%) SLA
10 178 (16.15%) Citrix
11 165 (14.97%) MS Exchange
12 155 (14.07%) Microsoft Certification
13 127 (11.52%) Blackberry
14 123 (11.16%) Incident Management
15 111 (10.07%) Finance
16 109 (9.891%) Windows Server 2003
17 106 (9.619%) Service Management
18 101 (9.165%) Windows Server 2008
19 94 (8.530%) ITIL Certification
20 93 (8.439%) Degree
21 88 (7.985%) TCP/IP
22 82 (7.441%) Internet
23 79 (7.169%) MCP
24 78 (7.078%) VMware
24 78 (7.078%) Windows Vista
25 70 (6.352%) Law
26 61 (5.535%) Blackberry Enterprise Server
27 60 (5.445%) Apple
28 58 (5.263%) Problem Management
28 58 (5.263%) Legal

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 20 June 2013, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 21 (1.906%) HTML
2 18 (1.633%) CSS
3 10 (0.907%) XML
4 9 (0.817%) .NET
5 6 (0.544%) Web Services
6 2 (0.181%) ASP.NET
6 2 (0.181%) COM
7 1 (0.091%) JDBC
7 1 (0.091%) SOAP
7 1 (0.091%) J2EE
Application Platforms
1 165 (14.97%) MS Exchange
2 61 (5.535%) Blackberry Enterprise Server
3 41 (3.721%) IBM Notes
4 39 (3.539%) Exchange Server 2003
5 35 (3.176%) Exchange Server 2007
6 28 (2.541%) SharePoint
7 27 (2.450%) Exchange Server 2010
8 14 (1.270%) WorkSite
9 8 (0.726%) IIS
10 5 (0.454%) GroupWise
11 4 (0.363%) Exchange Server 5.5
11 4 (0.363%) Exchange Server 2000
12 3 (0.272%) CMS
13 2 (0.181%) Lync
13 2 (0.181%) Apache
13 2 (0.181%) Tomcat
13 2 (0.181%) SAS
14 1 (0.091%) Lotus Domino
14 1 (0.091%) SharePoint Server
14 1 (0.091%) Office Communications Server
Applications
1 472 (42.83%) MS Office
2 366 (33.21%) MS Excel
3 43 (3.902%) MS PowerPoint
4 26 (2.359%) MS Visio
5 13 (1.180%) MS Project
6 4 (0.363%) Office 365
7 2 (0.181%) Google Apps
8 1 (0.091%) Vectorworks
Business Applications
1 4 (0.363%) Remedy ITSM
1 4 (0.363%) SAP Business One
2 2 (0.181%) SAP ERP
2 2 (0.181%) Sage 1000
2 2 (0.181%) Dynamics CRM
Communications & Networking
1 88 (7.985%) TCP/IP
2 82 (7.441%) Internet
3 46 (4.174%) LAN
4 41 (3.721%) WAN
5 40 (3.630%) VoIP
6 37 (3.358%) DNS
7 35 (3.176%) VPN
8 31 (2.813%) Firewall
9 20 (1.815%) DHCP
10 17 (1.543%) SAN
11 14 (1.270%) IP Telephony
12 12 (1.089%) Broadband
13 11 (0.998%) Wireless
13 11 (0.998%) ADSL
14 9 (0.817%) Cisco IPT
14 9 (0.817%) Network Security
15 8 (0.726%) 3G
16 6 (0.544%) Ethernet
16 6 (0.544%) Intranet
17 5 (0.454%) Softphone
Database & Business Intelligence
1 37 (3.358%) SQL Server
2 5 (0.454%) SQL Server Reporting Services
2 5 (0.454%) MySQL
2 5 (0.454%) SQL Server 2008
2 5 (0.454%) Big Data
3 3 (0.272%) PostgreSQL
3 3 (0.272%) Informix
4 2 (0.181%) SQL Server 2000
4 2 (0.181%) MS Access
4 2 (0.181%) SQL Server 2005
5 1 (0.091%) IDOL
5 1 (0.091%) SQLPlus
Development Applications
1 2 (0.181%) Hudson
2 1 (0.091%) JIRA
General
1 111 (10.07%) Finance
2 70 (6.352%) Law
3 58 (5.263%) Legal
4 39 (3.539%) Telecoms
5 24 (2.178%) Banking
6 22 (1.996%) French Language
7 20 (1.815%) Retail
8 17 (1.543%) Italian Language
9 16 (1.452%) Advertising
10 15 (1.361%) German Language
11 10 (0.907%) Japanese Language
11 10 (0.907%) Korean Language
12 9 (0.817%) Investment Banking
12 9 (0.817%) Mandarin Language
12 9 (0.817%) Cantonese Language
13 8 (0.726%) Marketing
13 8 (0.726%) Spanish Language
13 8 (0.726%) Manufacturing
14 6 (0.544%) Financial Institution
15 5 (0.454%) Military
Miscellaneous
1 127 (11.52%) Blackberry
2 26 (2.359%) Management Information System
3 16 (1.452%) SaaS
4 15 (1.361%) Computer Science
5 13 (1.180%) iPhone
5 13 (1.180%) iPad
6 9 (0.817%) Thin Client
6 9 (0.817%) Fat Client
6 9 (0.817%) Cloud Computing
7 8 (0.726%) Video Conferencing
7 8 (0.726%) PDA
8 7 (0.635%) EPoS
8 7 (0.635%) Statistics
9 6 (0.544%) Mathematics
9 6 (0.544%) Client/Server
9 6 (0.544%) Smartphone
10 4 (0.363%) Enterprise Software
10 4 (0.363%) FMCG
10 4 (0.363%) NHS
11 3 (0.272%) IVR
Operating Systems
1 676 (61.34%) Windows
2 325 (29.49%) Windows XP
3 236 (21.42%) Windows 7
4 109 (9.891%) Windows Server 2003
5 101 (9.165%) Windows Server 2008
6 78 (7.078%) Windows Vista
7 50 (4.537%) Linux
8 35 (3.176%) Windows 2000
9 24 (2.178%) UNIX
10 22 (1.996%) Mac OS X
11 11 (0.998%) Apple iOS
12 9 (0.817%) Windows NT
12 9 (0.817%) Solaris
12 9 (0.817%) Windows 2000 Server
12 9 (0.817%) Mac OS
13 6 (0.544%) Android
14 5 (0.454%) Windows Mobile
14 5 (0.454%) Red Hat Enterprise Linux
14 5 (0.454%) Windows 8
15 4 (0.363%) OpenVMS
Processes & Methodologies
1 571 (51.81%) ITIL
2 123 (11.16%) Incident Management
3 106 (9.619%) Service Management
4 58 (5.263%) Problem Management
5 39 (3.539%) Service Delivery
5 39 (3.539%) Time Management
6 36 (3.267%) Root Cause Analysis
7 33 (2.995%) E-Commerce
8 26 (2.359%) ITSM
9 25 (2.269%) Document Management
9 25 (2.269%) ITIL V3
10 24 (2.178%) Continuous Improvement
11 21 (1.906%) Change Control
12 19 (1.724%) Service Desk Management
13 16 (1.452%) CRM
14 15 (1.361%) Change Management
15 10 (0.907%) Workflow
15 10 (0.907%) Asset Management
16 9 (0.817%) Content Management
16 9 (0.817%) Disaster Recovery
Programming Languages
1 47 (4.265%) SQL
2 17 (1.543%) JavaScript
3 9 (0.817%) C
4 6 (0.544%) VB
5 4 (0.363%) Java
5 4 (0.363%) VBScript
6 3 (0.272%) PL/SQL
7 2 (0.181%) C++
7 2 (0.181%) VB6
8 1 (0.091%) PHP
8 1 (0.091%) ABAP
8 1 (0.091%) Google Apps Script
Qualifications
1 155 (14.07%) Microsoft Certification
2 94 (8.530%) ITIL Certification
3 93 (8.439%) Degree
4 79 (7.169%) MCP
5 46 (4.174%) MCSE
6 34 (3.085%) MCDST
6 34 (3.085%) MCSA
6 34 (3.085%) A+ Certification
7 26 (2.359%) Cisco Certification
8 25 (2.269%) Security Cleared
9 24 (2.178%) MCITP
10 23 (2.087%) CCNA
11 16 (1.452%) SC Cleared
12 10 (0.907%) Citrix Certification
12 10 (0.907%) MOS
13 9 (0.817%) CCA
14 7 (0.635%) Network+ Certification
15 5 (0.454%) JNCIA
16 4 (0.363%) CCEA
16 4 (0.363%) MCTS
Quality Assurance & Compliance
1 206 (18.69%) SLA
2 6 (0.544%) ISO 9001
3 4 (0.363%) QA
4 2 (0.181%) ISO/IEC 27001
System Software
1 460 (41.74%) Active Directory
2 38 (3.448%) VMware Infrastructure
3 23 (2.087%) XenApp
4 16 (1.452%) Citrix Presentation Server
5 14 (1.270%) XenDesktop
6 13 (1.180%) Terminal Services
7 7 (0.635%) MetaFrame
8 6 (0.544%) Hyper-V
8 6 (0.544%) XenServer
9 5 (0.454%) VMware ESXi
10 2 (0.181%) Terminal Server
10 2 (0.181%) VMware ESX
11 1 (0.091%) vSphere
Systems Management
1 16 (1.452%) Backup Exec
2 12 (1.089%) SCCM
2 12 (1.089%) DameWare
3 11 (0.998%) ServiceCenter
4 7 (0.635%) OpenView
5 6 (0.544%) Unicenter
6 5 (0.454%) Nagios
7 4 (0.363%) Systems Management Server (SMS)
8 1 (0.091%) OVSD
8 1 (0.091%) MAILsweeper
8 1 (0.091%) WSUS
8 1 (0.091%) SCOM
8 1 (0.091%) HP Data Protector
Vendors
1 569 (51.63%) Microsoft
2 178 (16.15%) Citrix
3 78 (7.078%) VMware
4 60 (5.445%) Apple
5 51 (4.628%) Cisco
6 43 (3.902%) Lotus
7 27 (2.450%) Remedy
7 27 (2.450%) Altiris
8 25 (2.269%) HP
9 23 (2.087%) SAP
9 23 (2.087%) Avaya
10 22 (1.996%) Adobe
11 12 (1.089%) Symantec
11 12 (1.089%) Reuters
11 12 (1.089%) Bloomberg
12 11 (0.998%) Oracle
12 11 (0.998%) Novell
13 9 (0.817%) LANDesk
13 9 (0.817%) Bomgar
14 8 (0.726%) Red Hat
Service Desk Analyst
Oxford, South East
Permanent£25,000 & BenefitsOxford, Oxfordshire UK A National IT Services group, set over 300 locations with a turnover of 1 billion is looking for a Service Desk Analyst...
Hays Specialist Recruitment
Salary: £20000.00 - £23000.00 per annum + Benefits
Posted: 19 June 2013
Service Desk Analyst
Norwich, East Anglia
Hardware email supportSkills and Experience required to be successful are; - Some understanding of Windows XP, Office Professional, Windows Networks - ITIL environment knowledge and experience preferable - Experience of providing...
Provisio Solutions
Salary: £100 per day
Posted: 19 June 2013
ICT SERVICE DESK ANALYST
Hemel Hempstead
The successful applicant will be able to demonstrate that they have worked on a ICT Service Desk, have all-round knowledge of a Microsoft environment and are customer...
Dacorum Borough Council
Salary: £15,545 - £18,539 pa (inclusive of London fringe weighting)
Posted: 12 June 2013
Service Desk Analyst
London
Candidates for the Service Desk Analyst role must have proven experience of working on a busy service desk/helpdesk for a large organisation and have strong understanding of...
David Bruce Recruitment
Salary: £24,000 per annum £24K + package
Posted: 17 June 2013
Service Desk Analyst
Harrogate, North Yorkshire
ITIL knowledge is essential and ITIL foundation certificate is desirable *Experience of a Customer Services environment *Knowledge of Microsoft Applications and good general computer skills are needed *Strong...
RDF Resources
Salary: £15500 per annum + benefits upto £18500
Posted: 17 June 2013
Service Desk Analyst
North Yorkshire
Volt
Salary: £15000 - £15500 per annum + Total Package of £18,500
Posted: 17 June 2013
Service Desk Analyst - Support Analyst
Basingstoke, Hampshire
Capita Resourcing - Jobs at Capita
Salary: £18000.00 - £21000 per annum
Posted: 17 June 2013
Service Desk Analyst - Support Analyst
Basingstoke, South East
Capita Resourcing
Salary: £18000.00 - £21000 per annum
Posted: 17 June 2013
Service Desk Analyst / Helpdesk Analyst
City, London
DGH Recruitment Ltd
Salary: £24000 - £26000 per annum
Posted: 13 June 2013
Service Desk Analyst
Harrogate, North Yorkshire
Experis IT
Salary: excellent benefits
Posted: 17 June 2013
IT Service Desk Analyst
Chessington, Surrey
Merlin Entertainments
Salary: From £18,000 to £20,000 per annum + benefits
Posted: 13 June 2013
IT Service Desk Analyst - Office 2010, DMS, Legal, Windows 7
London
Information Technology Services
Salary: £23k - 27k per year + Excellent Benefits
Posted: 18 June 2013
IT Graduate - Service Desk Analyst - Entry Level
Berkshire
ComputAppoint
Salary: £17000 per annum
Posted: 13 June 2013
IT Service Desk Analyst
Grimsby, East Midlands
Hays Specialist Recruitment
Salary: £14000.00 - £16000.00 per annum + Salary Negotiable On Experience
Posted: 6 June 2013
IT Service Desk Analyst
Grimsby, East Midlands
Hays Specialist Recruitment
Salary: Salary Negotiable on Experience+Bens
Posted: 12 June 2013
IT Service Desk Analyst
Grimsby, Lincolnshire
Young's Seafood Limited
Salary: Salary negotiable + benefits
Posted: 13 June 2013
Service Desk Analyst - Support - ITIL
London
clearedgeconsulting
Salary: £23000 - £25000 per annum + benefits
Posted: 28 May 2013
Service Desk Support Analyst
Basingstoke, South East
Capita Resourcing
Salary: £19500 - £26000 per annum + Benefits
Posted: 12 June 2013
1st Line Servicedesk Analyst
West Midlands
Network ITR
Salary: 16k to 18k per year GBP
Posted: 19 June 2013
IT Service Desk Analyst
Grimsby, South Humberside
Young’s Seafood
Salary: Salary Negotiable+Benefits
Posted: 13 June 2013
Service Desk Engineer/Analyst - 1st/2nd line
London
Fulcrum Telecom
Salary: £27000.00 - £34000.00 per annum + Bonus, Pension
Posted: 3 June 2013
Service Desk Analyst - Perm
Leeds, West Yorkshire
Lorien Resourcing
Salary: £16000 - £18000 per annum
Posted: 18 June 2013
Service Desk Analyst
North Yorkshire
Capita Resourcing - Jobs at Capita
Salary: £16000.00 - £19500.00 per annum
Posted: 14 June 2013
Service Desk Analyst / Windows Server & Desktop
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £28,000 per annum
Posted: 14 June 2013
Service Desk Analyst - Windows XP and 7
London
ComputAppoint
Salary: £23000 - £25000 per annum + Benefits
Posted: 14 June 2013
Service Desk Analyst jobs in England| About us| Contact us| Copyright| Disclaimer| Privacy Policy & Cookies
Last Updated Thursday 20 June 2013
IT Jobs Watch, Tracking the IT Job Market
Copyright © 2004-2013 Paradigm Software (UK) Limited. All rights reserved.