The statistics below represent IT jobs advertised across the England region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / England
Rank 339 344 338
Rank change year-on-year
+5 -6
Permanent jobs requiring a Service Desk Analyst 677 884 940
As % of all permanent IT jobs located in England 0.87% 0.92% 0.94%
As % of the Job Titles category 0.90% 0.95% 0.97%
Number of salaries quoted 580 750 821
Median salary £23,500 £24,000 £23,000
Median salary % change year-on-year
-2.08% +4.34%
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £32,500 £34,000 £32,000
UK excluding London median salary £22,500 £21,913 £21,750
% change year-on-year
+2.68% +0.74%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75159 92591 96425
As % of all permanent IT jobs located in England 96.33% 96.48% 96.73%
Number of salaries quoted 62804 78421 80184
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 26 February 2017.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 234 £28,750 -2.54% 19
South East +48 163 £22,500 - 18
Yorkshire +15 65 £22,000 +2.32% 7
East of England +43 48 £27,500 +14.58% 7
West Midlands +27 47 £19,670 -2.86% 8
North West -18 46 £22,500 +7.14% 6
South West -10 42 £22,750 +1.11% 8
East Midlands -8 26 £21,000 -7.69% 6
North East -12 4 £27,500 +37.50%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 884 (63.37%) Windows
2 716 (51.33%) Active Directory
3 672 (48.17%) Microsoft
4 655 (46.95%) ITIL
5 639 (45.81%) MS Office
6 520 (37.28%) Windows 7
7 447 (32.04%) MS Excel
8 356 (25.52%) SLA
9 294 (21.08%) Citrix
10 252 (18.06%) MS Exchange
11 244 (17.49%) Finance
12 205 (14.70%) Service Management
13 203 (14.55%) Windows Server
14 168 (12.04%) Law
15 140 (10.04%) Windows 8
16 139 (9.96%) Legal
16 139 (9.96%) VPN
17 135 (9.68%) Cisco
18 134 (9.61%) Blackberry
19 123 (8.82%) Incident Management
20 114 (8.17%) Windows 10
21 109 (7.81%) Analytical Skills
22 108 (7.74%) Office 365
23 106 (7.60%) Service Delivery
24 99 (7.10%) Microsoft Certification
25 88 (6.31%) Windows Server 2008
26 87 (6.24%) VMware
27 86 (6.16%) ITSM
28 83 (5.95%) TCP/IP
29 80 (5.73%) ITIL Certification

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 252 (18.06%) MS Exchange
2 74 (5.30%) Exchange Server 2010
3 70 (5.02%) Exchange Server 2007
4 66 (4.73%) SharePoint
5 46 (3.30%) Blackberry Enterprise Server
6 20 (1.43%) Exchange Server 2013
7 16 (1.15%) Skype for Business
8 9 (0.65%) Exchange Server 2003
8 9 (0.65%) IBM Notes
8 9 (0.65%) SharePoint 2010
9 3 (0.22%) CMS
10 2 (0.14%) IIS
11 1 (0.072%) BizTalk Server
11 1 (0.072%) GroupWise
11 1 (0.072%) Oracle Workflow
11 1 (0.072%) SharePoint 2013
Applications
1 639 (45.81%) MS Office
2 447 (32.04%) MS Excel
3 25 (1.79%) MS PowerPoint
4 13 (0.93%) MS Visio
5 6 (0.43%) MS Project
6 5 (0.36%) Spreadsheet
7 3 (0.22%) Adobe Creative Suite
8 1 (0.072%) Acrobat
8 1 (0.072%) InfoPath
Business Applications
1 16 (1.15%) SAP Oil and Gas
2 6 (0.43%) PeopleSoft HRMS
3 5 (0.36%) Dynamics CRM
4 3 (0.22%) JDE OneWorld
4 3 (0.22%) Remedy ITSM
5 2 (0.14%) Dynamics AX
6 1 (0.072%) Dynamics GP
6 1 (0.072%) Dynamics NAV
6 1 (0.072%) Oracle Payroll
6 1 (0.072%) Salesforce.com CRM
6 1 (0.072%) thinkFolio
6 1 (0.072%) Visualfiles
Cloud Services
1 108 (7.74%) Office 365
2 28 (2.01%) Mimecast
3 8 (0.57%) Microsoft Azure
4 5 (0.36%) Cloud Computing
5 3 (0.22%) Amazon AWS
6 1 (0.072%) G Suite
Communications & Networking
1 139 (9.96%) VPN
2 83 (5.95%) TCP/IP
3 60 (4.30%) LAN
4 57 (4.09%) DNS
4 57 (4.09%) WAN
5 49 (3.51%) DHCP
6 46 (3.30%) VoIP
7 35 (2.51%) Remote Desktop
8 28 (2.01%) Internet
9 26 (1.86%) Firewall
10 18 (1.29%) Wi-Fi
11 14 (1.00%) Skype
12 9 (0.65%) Wireless
13 8 (0.57%) Intranet
13 8 (0.57%) IP Telephony
13 8 (0.57%) SAN
14 6 (0.43%) PABX
15 5 (0.36%) ATM
15 5 (0.36%) SSL
16 4 (0.29%) LDAP
Database & Business Intelligence
1 14 (1.00%) SQL Server
2 6 (0.43%) BusinessObjects Business Intelligence
2 6 (0.43%) MS Access
3 4 (0.29%) GIS
3 4 (0.29%) SQL Server 2012
4 3 (0.22%) Relational Database
4 3 (0.22%) SQL Server 2008
5 2 (0.14%) Oracle Database
5 2 (0.14%) Oracle Reports
6 1 (0.072%) Oracle BI EE
6 1 (0.072%) Oracle Discoverer
6 1 (0.072%) SQL Server 2000
6 1 (0.072%) SQL Server 2005
6 1 (0.072%) SQL Server Integration Services
6 1 (0.072%) SQL Server Reporting Services
Development Applications
1 21 (1.51%) JIRA
General
1 244 (17.49%) Finance
2 168 (12.04%) Law
3 139 (9.96%) Legal
4 51 (3.66%) Telecoms
5 35 (2.51%) Banking
5 35 (2.51%) Manufacturing
6 29 (2.08%) German Language
7 26 (1.86%) Retail
8 25 (1.79%) Marketing
9 21 (1.51%) Back Office
10 17 (1.22%) French Language
11 16 (1.15%) Electronics
12 12 (0.86%) Front Office
13 10 (0.72%) Investment Banking
13 10 (0.72%) Publishing
13 10 (0.72%) Spanish Language
14 6 (0.43%) Automotive
14 6 (0.43%) Swedish Language
15 4 (0.29%) Billing
15 4 (0.29%) Danish Language
Libraries, Frameworks & Software Standards
1 7 (0.50%) .NET
2 5 (0.36%) Software Packaging
3 2 (0.14%) EDI
3 2 (0.14%) Middleware
4 1 (0.072%) COM
4 1 (0.072%) FIX Protocol
Miscellaneous
1 134 (9.61%) Blackberry
2 109 (7.81%) Analytical Skills
3 63 (4.52%) iPhone
4 32 (2.29%) Management Information System
5 31 (2.22%) iPad
6 30 (2.15%) Video Conferencing
7 26 (1.86%) Smartphone
8 19 (1.36%) Virtual Team
9 16 (1.15%) Data Centre
10 13 (0.93%) Computer Science
11 12 (0.86%) Chip and PIN
11 12 (0.86%) Fat Client
11 12 (0.86%) Thin Client
12 11 (0.79%) Enterprise Storage
13 10 (0.72%) BYOD
14 9 (0.65%) Client/Server
14 9 (0.65%) Enterprise Software
15 7 (0.50%) Data Protection Act
16 6 (0.43%) Fintech
16 6 (0.43%) RSA SecurID
Operating Systems
1 884 (63.37%) Windows
2 520 (37.28%) Windows 7
3 203 (14.55%) Windows Server
4 140 (10.04%) Windows 8
5 114 (8.17%) Windows 10
6 88 (6.31%) Windows Server 2008
7 66 (4.73%) Windows Server 2012
8 64 (4.59%) Windows XP
9 38 (2.72%) Android
10 34 (2.44%) Windows Server 2003
11 31 (2.22%) Linux
12 23 (1.65%) Mac OS X
13 19 (1.36%) Apple iOS
14 15 (1.08%) Mac OS
14 15 (1.08%) Unix
15 9 (0.65%) Windows Vista
16 2 (0.14%) Windows 2000
16 2 (0.14%) Windows Phone
17 1 (0.072%) Windows Mobile
Processes & Methodologies
1 655 (46.95%) ITIL
2 205 (14.70%) Service Management
3 123 (8.82%) Incident Management
4 106 (7.60%) Service Delivery
5 86 (6.16%) ITSM
6 70 (5.02%) Ticket Management
7 65 (4.66%) ITIL V3
8 63 (4.52%) Problem Management
9 57 (4.09%) Document Management
10 46 (3.30%) Time Management
11 44 (3.15%) Case Management
11 44 (3.15%) CRM
11 44 (3.15%) Virtual Environments
12 35 (2.51%) Business Intelligence
13 28 (2.01%) Data Protection
14 22 (1.58%) Workflow
15 20 (1.43%) Wealth Management
15 20 (1.43%) Workflow Management
16 19 (1.36%) Mentoring
17 18 (1.29%) Change Management
Programming Languages
1 59 (4.23%) SQL
2 33 (2.37%) C
3 6 (0.43%) PowerShell
4 2 (0.14%) Java
4 2 (0.14%) PL/SQL
4 2 (0.14%) T-SQL
5 1 (0.072%) C#
Qualifications
1 99 (7.10%) Microsoft Certification
2 80 (5.73%) ITIL Certification
3 71 (5.09%) Degree
4 44 (3.15%) Security Cleared
5 42 (3.01%) MCP
6 40 (2.87%) MCSE
7 32 (2.29%) MCSA
7 32 (2.29%) MOS
8 24 (1.72%) MCITP
9 23 (1.65%) Cisco Certification
10 22 (1.58%) MCDST
11 21 (1.51%) CCNA
11 21 (1.51%) ITIL Foundation Certificate
12 20 (1.43%) SC Cleared
13 11 (0.79%) DV Cleared
14 8 (0.57%) DBS Check
14 8 (0.57%) HND
14 8 (0.57%) MCTS
15 7 (0.50%) A+ Certification
15 7 (0.50%) GNVQ
Quality Assurance & Compliance
1 356 (25.52%) SLA
2 13 (0.93%) QA
3 5 (0.36%) ISO 9001
4 3 (0.22%) Data Quality
4 3 (0.22%) Sarbanes-Oxley
5 2 (0.14%) ISO/IEC 27001
6 1 (0.072%) ISO22301
System Software
1 716 (51.33%) Active Directory
2 44 (3.15%) VMware Infrastructure
3 41 (2.94%) XenApp
4 30 (2.15%) Hyper-V
5 17 (1.22%) XenDesktop
6 11 (0.79%) Virtual Servers
7 9 (0.65%) BlackBerry Internet Service
8 7 (0.50%) Microsoft App-V
9 5 (0.36%) Terminal Services
10 3 (0.22%) Terminal Server
11 2 (0.14%) UAG
12 1 (0.072%) NDS
12 1 (0.072%) NetIQ eDirectory
12 1 (0.072%) VMware ESX
12 1 (0.072%) vSphere
Systems Management
1 71 (5.09%) SCCM
2 14 (1.00%) AirWatch
3 10 (0.72%) Backup Exec
4 9 (0.65%) SCOM
4 9 (0.65%) XenMobile
5 6 (0.43%) Systems Management Server (SMS)
6 5 (0.36%) DameWare
6 5 (0.36%) Nagios
6 5 (0.36%) ServiceCenter
7 3 (0.22%) Norton AntiVirus
7 3 (0.22%) OpenView
7 3 (0.22%) OVSD
7 3 (0.22%) WSUS
8 2 (0.14%) CA Spectrum
8 2 (0.14%) NetBackup
9 1 (0.072%) Microsoft Intune
9 1 (0.072%) SCSM
9 1 (0.072%) Symantec Enterprise Vault
9 1 (0.072%) Tivoli
Vendors
1 672 (48.17%) Microsoft
2 294 (21.08%) Citrix
3 135 (9.68%) Cisco
4 87 (6.24%) VMware
5 67 (4.80%) iManage
6 58 (4.16%) SAP
7 45 (3.23%) Apple
8 38 (2.72%) Remedy
9 34 (2.44%) Mitel
10 29 (2.08%) Bomgar
11 26 (1.86%) HP
11 26 (1.86%) LANDesk
12 25 (1.79%) Symantec
13 24 (1.72%) ServiceNow
14 23 (1.65%) Avaya
15 22 (1.58%) Dell
16 17 (1.22%) Adobe
17 15 (1.08%) Polycom
18 13 (0.93%) Bloomberg
19 12 (0.86%) Juniper
Smethwick, West Midlands (County)
ReThink Recruitment
Salary: £17000.00 - £20000.00 per annum + benefits
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: Yesterday
Croydon, Surrey
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Reading, Berkshire
Randstad Technologies
Salary: £20000.00 - £23000.00 per annum + Training & Certs
Posted: 2 days ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £23000 per annum + benefiits+ training+ progression
Posted: 2 days ago
Kidlington, Oxfordshire
Thames Valley Police
Salary: £23,466 per annum - dependant on skills & exp
Posted: 4 days ago
Manchester, Lancashire
Head Resourcing
Salary: £21000 - £30000 per annum + Benefits
Posted: 2 days ago
Solihull, West Midlands (County)
ReThink Recruitment
Salary: £16000.00 - £18000.00 per annum + benefits
Posted: 5 days ago
London
Spencer Rose
Salary: £25000 - £30000 per annum + Benefits
Posted: 4 days ago
Guildford, Surrey
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Manchester, Lancashire
Rullion
Salary: £21000 per annum
Posted: 5 days ago
Warrington, Cheshire
Ascent People Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 4 days ago
City, London
Harvey Nash plc
Salary: £30000 - £32000 per annum
Posted: 3 days ago
Hull, North Humberside
Kcom Group Plc
Salary: additional benefits
Posted: 3 days ago
Epsom, Surrey
Hays Finance Technology
Salary: £22000.00 - £26000.00 per annum + Online Training + Progression
Posted: 4 days ago
Bath, Avon
Sanderson
Salary: £18000.00 - £23000.00 per annum
Posted: 5 days ago
London
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: 4 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On-call, Bens
Posted: 3 days ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £21000.00 per annum + benefits
Posted: 6 days ago
Woking, Surrey
Elliot
Salary: Up to £22,000 per annum plus company pension & benefits.
Posted: 4 days ago
South East London
Lorien Resourcing
Salary: £18000 - £21000 per annum
Posted: 3 days ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum plus bonus and benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 4 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Tamworth, Staffordshire
Robert Walters
Salary: £18000 - £21000 per annum
Posted: 6 days ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: From £24,300 to £27,300 per annum
Posted: 6 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Chelmsford, Essex
Information Technology Services
Salary: £30k - 35k per year
Posted: 5 days ago