The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 338 334 409
Rank change year-on-year
-4 +75
Permanent jobs requiring a Service Desk Analyst 848 926 654
As % of all permanent IT jobs located in England 0.90% 0.93% 0.67%
As % of the Job Titles category 0.93% 0.97% 0.69%
Number of salaries quoted 715 818 606
Average salary £24,000 £23,000 £23,000
Average salary % change year-on-year
+4.34% -
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £33,050 £32,500 £32,500
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90807 95908 94217
As % of all permanent IT jobs located in England 96.14% 96.48% 96.30%
Number of salaries quoted 77011 80194 76700
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the England region.

Service Desk Analyst Salary Trend in England

Service Desk Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the England region over the 3 months to 9 February 2016.

Service Desk Analyst Salary Histogram in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 336 £30,000 +9.09% 26
South East -35 166 £22,500 +3.44% 18
Yorkshire -8 76 £21,500 -2.27% 7
South West +22 60 £22,500 -6.25% 6
North West +19 58 £21,500 +10.25% 12
West Midlands -4 57 £20,000 - 7
East Midlands +18 48 £21,500 - 3
East of England -36 42 £24,000 +2.12% 10
North East +14 17 £17,250 -9.21% 9
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in England

For the 6 months to 9 February 2016, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1114 (64.24%) Windows
2 862 (49.71%) Active Directory
3 846 (48.79%) Microsoft
4 811 (46.77%) ITIL
5 778 (44.87%) MS Office
6 602 (34.72%) MS Excel
7 544 (31.37%) Windows 7
8 411 (23.70%) SLA
9 361 (20.82%) Citrix
10 293 (16.90%) Finance
11 292 (16.84%) MS Exchange
12 255 (14.71%) Service Management
13 249 (14.36%) Blackberry
14 239 (13.78%) Windows Server
15 201 (11.59%) Incident Management
16 182 (10.50%) Microsoft Certification
17 178 (10.27%) Law
18 167 (9.63%) Legal
19 163 (9.40%) VMware
20 154 (8.88%) Windows 8
21 151 (8.71%) Windows Server 2008
21 151 (8.71%) Cisco
22 150 (8.65%) Windows XP
23 129 (7.44%) VPN
24 117 (6.75%) MCP
25 115 (6.63%) TCP/IP
26 105 (6.06%) Analytical Skills
27 103 (5.94%) Windows Server 2003
28 102 (5.88%) Blackberry Enterprise Server
28 102 (5.88%) Exchange Server 2010

Service Desk Analyst
Top Related IT Skills in England by Category

For the 6 months to 9 February 2016, IT jobs across the England region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 292 (16.84%) MS Exchange
2 102 (5.88%) Blackberry Enterprise Server
2 102 (5.88%) Exchange Server 2010
3 69 (3.98%) Exchange Server 2007
4 65 (3.75%) SharePoint
5 49 (2.83%) Exchange Server 2003
6 36 (2.08%) Skype for Business
7 25 (1.44%) Exchange Server 2013
8 18 (1.04%) Office Communications Server
9 13 (0.75%) IBM Notes
10 9 (0.52%) IIS
10 9 (0.52%) SharePoint 2010
11 7 (0.40%) MS Project Server
11 7 (0.40%) SharePoint Server
12 3 (0.17%) CMS
12 3 (0.17%) SharePoint 2013
13 2 (0.12%) Quickr
14 1 (0.058%) Apache
14 1 (0.058%) Exchange Server 2000
14 1 (0.058%) Node.js
Applications
1 778 (44.87%) MS Office
2 602 (34.72%) MS Excel
3 63 (3.63%) MS PowerPoint
4 21 (1.21%) MS Visio
5 9 (0.52%) MS Project
6 3 (0.17%) Adobe Creative Suite
7 1 (0.058%) Acrobat
Business Applications
1 28 (1.61%) Remedy ITSM
2 20 (1.15%) Dynamics CRM
3 7 (0.40%) assyst
4 4 (0.23%) Sage 50
5 2 (0.12%) SAP CCM
5 2 (0.12%) SAP ERP
5 2 (0.12%) SAP Oil and Gas
5 2 (0.12%) Tesseract
6 1 (0.058%) Infor M3
6 1 (0.058%) Markit EDM
6 1 (0.058%) Oracle Applications
6 1 (0.058%) SAP CO
6 1 (0.058%) SAP FI
6 1 (0.058%) SAP FI/CO
6 1 (0.058%) SAP SRM
Cloud Services
1 87 (5.02%) Office 365
2 16 (0.92%) Mimecast
3 13 (0.75%) SaaS
4 4 (0.23%) Dropbox
5 2 (0.12%) Google Apps
5 2 (0.12%) Microsoft Azure
6 1 (0.058%) Amazon AWS
6 1 (0.058%) Cloud Computing
6 1 (0.058%) Google Drive
Communications & Networking
1 129 (7.44%) VPN
2 115 (6.63%) TCP/IP
3 87 (5.02%) LAN
4 84 (4.84%) Internet
5 78 (4.50%) DNS
6 76 (4.38%) VoIP
7 72 (4.15%) WAN
8 62 (3.58%) Firewall
9 49 (2.83%) IP Telephony
10 46 (2.65%) DHCP
11 34 (1.96%) Remote Desktop
12 27 (1.56%) Wi-Fi
13 25 (1.44%) SSL
14 24 (1.38%) Intranet
15 11 (0.63%) SAN
16 9 (0.52%) Wireless
17 8 (0.46%) 3G
18 7 (0.40%) ADSL
18 7 (0.40%) HTTP
18 7 (0.40%) WLAN
Database & Business Intelligence
1 48 (2.77%) SQL Server
2 13 (0.75%) SQL Server 2008
3 4 (0.23%) Data Mining
3 4 (0.23%) Relational Database
4 3 (0.17%) MS Access
4 3 (0.17%) SQL Server 2005
5 1 (0.058%) Big Data
5 1 (0.058%) Oracle Database
5 1 (0.058%) SAP BI
5 1 (0.058%) SAP BW
5 1 (0.058%) SQL Server 2000
5 1 (0.058%) SQL Server Reporting Services
Development Applications
1 4 (0.23%) JIRA
2 1 (0.058%) Visual Studio
2 1 (0.058%) Yeoman
General
1 293 (16.90%) Finance
2 178 (10.27%) Law
3 167 (9.63%) Legal
4 75 (4.33%) Banking
5 58 (3.34%) Telecoms
6 40 (2.31%) Retail
7 26 (1.50%) Financial Institution
8 22 (1.27%) Back Office
8 22 (1.27%) Manufacturing
9 20 (1.15%) Investment Banking
10 16 (0.92%) French Language
10 16 (0.92%) German Language
11 15 (0.87%) Marketing
12 11 (0.63%) Publishing
13 10 (0.58%) Advertising
14 6 (0.35%) Retail Banking
14 6 (0.35%) Swedish Language
15 4 (0.23%) Electronics
15 4 (0.23%) Japanese Language
16 3 (0.17%) Welsh Language
Libraries, Frameworks & Software Standards
1 22 (1.27%) Web Services
2 12 (0.69%) .NET
3 9 (0.52%) ASP.NET
4 8 (0.46%) jQuery
5 7 (0.40%) Middleware
6 5 (0.29%) XML
7 4 (0.23%) COM
7 4 (0.23%) HTML
8 2 (0.12%) CSS
8 2 (0.12%) EDI
9 1 (0.058%) REST
Miscellaneous
1 249 (14.36%) Blackberry
2 105 (6.06%) Analytical Skills
3 58 (3.34%) Management Information System
3 58 (3.34%) Video Conferencing
4 51 (2.94%) iPhone
5 48 (2.77%) Driving Licence
6 37 (2.13%) iPad
7 26 (1.50%) Data Centre
8 25 (1.44%) Computer Science
9 24 (1.38%) Hedge funds
10 19 (1.10%) SecurID
11 18 (1.04%) EPoS
12 17 (0.98%) Fat Client
12 17 (0.98%) Thin Client
13 16 (0.92%) Mathematics
14 12 (0.69%) BYOD
15 11 (0.63%) Client/Server
15 11 (0.63%) Handset
16 10 (0.58%) Enterprise Software
16 10 (0.58%) Private Cloud
Operating Systems
1 1114 (64.24%) Windows
2 544 (31.37%) Windows 7
3 239 (13.78%) Windows Server
4 154 (8.88%) Windows 8
5 151 (8.71%) Windows Server 2008
6 150 (8.65%) Windows XP
7 103 (5.94%) Windows Server 2003
8 69 (3.98%) Windows Server 2012
9 50 (2.88%) Linux
10 41 (2.36%) Android
11 30 (1.73%) Windows Vista
12 25 (1.44%) Unix
13 20 (1.15%) Mac OS X
14 15 (0.87%) Apple iOS
15 11 (0.63%) Windows 10
16 7 (0.40%) MVS
17 5 (0.29%) Windows 2000
18 3 (0.17%) Windows Phone
19 2 (0.12%) Mac OS
19 2 (0.12%) Ubuntu
Processes & Methodologies
1 811 (46.77%) ITIL
2 255 (14.71%) Service Management
3 201 (11.59%) Incident Management
4 99 (5.71%) Service Delivery
5 89 (5.13%) ITSM
6 84 (4.84%) Problem Management
7 71 (4.09%) ITIL V3
8 65 (3.75%) Ticket Management
9 60 (3.46%) Document Management
10 59 (3.40%) CRM
11 57 (3.29%) Time Management
12 54 (3.11%) Change Management
13 47 (2.71%) Case Management
14 26 (1.50%) Mentoring
15 24 (1.38%) Continuous Improvement
16 22 (1.27%) Knowledge Management
17 20 (1.15%) Coaching
17 20 (1.15%) Project Management
18 18 (1.04%) Disaster Recovery
19 16 (0.92%) Process Management
Programming Languages
1 82 (4.73%) SQL
2 40 (2.31%) C
3 12 (0.69%) C#
4 7 (0.40%) PowerShell
5 5 (0.29%) Java
5 5 (0.29%) JavaScript
6 2 (0.12%) T-SQL
7 1 (0.058%) PHP
7 1 (0.058%) Python
7 1 (0.058%) Shell Script
Qualifications
1 182 (10.50%) Microsoft Certification
2 117 (6.75%) MCP
3 94 (5.42%) Degree
4 92 (5.31%) ITIL Certification
5 51 (2.94%) Security Cleared
6 50 (2.88%) A+ Certification
7 45 (2.60%) MCDST
8 41 (2.36%) Cisco Certification
8 41 (2.36%) MCSE
9 37 (2.13%) SC Cleared
10 32 (1.85%) ITIL Foundation Certificate
10 32 (1.85%) MCSA
11 30 (1.73%) CCNA
12 22 (1.27%) MCITP
12 22 (1.27%) MCTS
12 22 (1.27%) MOS
13 17 (0.98%) Citrix Certification
14 12 (0.69%) Network+ Certification
15 8 (0.46%) CCA
15 8 (0.46%) HND
Quality Assurance & Compliance
1 411 (23.70%) SLA
2 12 (0.69%) QA
3 9 (0.52%) COBIT
4 7 (0.40%) ISO/IEC 27001
5 1 (0.058%) Data Quality
System Software
1 862 (49.71%) Active Directory
2 94 (5.42%) VMware Infrastructure
3 38 (2.19%) Hyper-V
4 28 (1.61%) XenApp
5 18 (1.04%) Terminal Services
6 9 (0.52%) vSphere
7 8 (0.46%) Microsoft App-V
8 7 (0.40%) XenDesktop
9 5 (0.29%) Terminal Server
10 2 (0.12%) Firmware
10 2 (0.12%) UAG
10 2 (0.12%) vCloud
10 2 (0.12%) VMware ESX
10 2 (0.12%) Xen
11 1 (0.058%) BitLocker
11 1 (0.058%) Citrix Presentation Server
11 1 (0.058%) Microsoft Virtual Server
11 1 (0.058%) VMware ESXi
Systems Management
1 82 (4.73%) SCCM
2 33 (1.90%) Backup Exec
3 21 (1.21%) Norton AntiVirus
4 16 (0.92%) DameWare
5 10 (0.58%) SCOM
6 9 (0.52%) Nagios
7 6 (0.35%) Systems Management Server (SMS)
8 5 (0.29%) MAILsweeper
9 3 (0.17%) MOM
9 3 (0.17%) NetBackup
9 3 (0.17%) Symantec Endpoint Protection
9 3 (0.17%) Unicenter
9 3 (0.17%) WSUS
10 2 (0.12%) AirWatch
10 2 (0.12%) CA Spectrum
11 1 (0.058%) Ansible
11 1 (0.058%) Cisco CUCM
11 1 (0.058%) Plesk
11 1 (0.058%) SCSM
11 1 (0.058%) Windows Intune
Vendors
1 846 (48.79%) Microsoft
2 361 (20.82%) Citrix
3 163 (9.40%) VMware
4 151 (8.71%) Cisco
5 98 (5.65%) Remedy
6 72 (4.15%) HP
7 62 (3.58%) Dell
8 53 (3.06%) Apple
9 49 (2.83%) Symantec
10 43 (2.48%) ServiceNow
11 38 (2.19%) iManage
12 35 (2.02%) Mitel
13 26 (1.50%) Avaya
14 25 (1.44%) SonicWALL
15 24 (1.38%) LANDesk
16 23 (1.33%) Intel Security
17 22 (1.27%) Bloomberg
18 21 (1.21%) SAP
19 20 (1.15%) Adobe
19 20 (1.15%) BMC
Newcastle Upon Tyne, Tyne and Wear
Connectus
Salary: £18000 - £22000 per annum
Posted: 23 hours ago
Leamington Spa, Warwickshire
Executive Recruitment Services (ERS)
Salary: £22000 per annum
Posted: Yesterday
Manchester, Lancashire
Adalta Recruitment Solutions
Salary: £23000 - £25000 per annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Calibre Search Ltd
Salary: £18000 - £22000 per annum
Posted: Yesterday
Leicestershire
Ashdown IT
Salary: £20000 - £23000 per annum + comprehensive benefits
Posted: Yesterday
Huntingdon, Cambridgeshire
Coal IT Services
Salary: From £18,000 to £21,000 per annum + Excellent Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Harvey Nash plc
Salary: £18000 - £22000 per annum
Posted: Yesterday
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £20000 - £21000 per annum + Benefits
Posted: Yesterday
Gloucestershire
Sanderson
Salary: £22000.00 - £26000.00 per annum
Posted: Yesterday
City, London
Burns Sheehan
Salary: £22000.00 - £28000.00 per annum
Posted: Yesterday
London
Monarch Recruitment
Salary: £25000 - £26000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £33k - 37k per year + benefits
Posted: Yesterday
London
Information Technology Services
Salary: £33k - 35k per year
Posted: Yesterday
London
Information Technology Services
Salary: £26k - 32k per year + Great benefits
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 26k per year
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 3 days ago
South West London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 3 days ago
Manchester, Lancashire
Burns Sheehan
Salary: £18000 - £26000 per annum
Posted: 3 days ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Bedford, Bedfordshire
ReThink Recruitment
Salary: £18000.00 - £24000.00 per annum + Bonus, Bens
Posted: 4 days ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
Barnoldswick, Lancashire
Send
Salary: From £16,000 to £16,000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 4 days ago
Chelmsford, Essex
Vadis People
Salary: Up to £36,000 + Good Bens Package
Posted: 4 days ago
City, London
Satigo Ltd
Salary: £20000 - £25000 per annum + Benefits and Bonus
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £17000 - £19000 per annum
Posted: 4 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 (dependent on experience)
Posted: 4 days ago
City, London
NDK Consulting.co.uk Ltd
Salary: From £40,000 to £45,000 per annum Plus Bens + Bonus
Posted: 4 days ago