The table below looks at the statistics for CRM skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Customer Relationship Management (CRM)
Rank 38 48 42
Rank change year-on-year
+10 -6
Permanent jobs citing CRM 16 14 28
As % of all permanent IT jobs located in Merseyside 3.55% 2.37% 4.51%
As % of the Processes & Methodologies category 4.44% 2.93% 5.58%
Number of salaries quoted 14 12 28
Average salary £67,500 £31,500 £35,000
Average salary % change year-on-year
+114.28% -10.00%
90% offered a salary of more than £34,500 £22,500 £19,500
10% offered a salary of more than £70,000 £48,000 £47,500
UK excluding London average salary £42,500 £42,500 £42,500
CRM
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Merseyside region.

Processes & Methodologies Category
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
360 478 502
As % of all permanent IT jobs located in Merseyside 79.82% 80.88% 80.84%
Number of salaries quoted 282 385 439
Average salary £43,500 £40,000 £37,500
Average salary % change year-on-year
+8.75% +6.66%
90% offered a salary of more than £27,000 £30,000 £30,000
10% offered a salary of more than £70,000 £50,000 £57,450
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

CRM
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Merseyside

CRM
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the Merseyside region.

CRM Salary Trend in Merseyside

CRM
Salary Histogram in Merseyside

This chart provides a salary histogram for IT jobs citing CRM across the Merseyside region over the 3 months to 2 September 2015.

CRM Salary Histogram in Merseyside

CRM
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the Merseyside region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +18 14 £70,000 +211.11% 5
CRM
North West

CRM
Top 30 Related IT Skills in Merseyside

For the 6 months to 2 September 2015, IT jobs across the Merseyside region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 17 (53.13%) SLA
2 16 (50.00%) Mentoring
3 11 (34.38%) Change Management
3 11 (34.38%) Finance
3 11 (34.38%) Back Office
3 11 (34.38%) Banking
3 11 (34.38%) Investment Management
4 10 (31.25%) Cost-Benefit Analysis
4 10 (31.25%) Investment Banking
4 10 (31.25%) Service Delivery
5 8 (25.00%) UNIX
5 8 (25.00%) Windows
5 8 (25.00%) Oracle
5 8 (25.00%) SQL Server
5 8 (25.00%) SAP
6 7 (21.88%) DB2
6 7 (21.88%) Disaster Recovery
6 7 (21.88%) SAP Basis
6 7 (21.88%) Migration
6 7 (21.88%) Analytical Skills
7 6 (18.75%) Coaching
7 6 (18.75%) Capacity Planning
7 6 (18.75%) Business Continuity
7 6 (18.75%) NAS
7 6 (18.75%) Management Information System
7 6 (18.75%) NetWeaver
7 6 (18.75%) Project Management
7 6 (18.75%) MS Office
7 6 (18.75%) Business Intelligence
7 6 (18.75%) SAN

CRM
Top Related IT Skills in Merseyside by Category

For the 6 months to 2 September 2015, IT jobs across the Merseyside region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 6 (18.75%) NetWeaver
2 1 (3.13%) CMS
2 1 (3.13%) WorkSite
2 1 (3.13%) Apache Solr
2 1 (3.13%) SharePoint
Applications
1 6 (18.75%) MS Office
2 5 (15.63%) MS Visio
2 5 (15.63%) MS Project
3 4 (12.50%) MS Excel
4 1 (3.13%) MS PowerPoint
Business Applications
1 1 (3.13%) SAP SD
1 1 (3.13%) SAP CRM
1 1 (3.13%) Dynamics CRM
1 1 (3.13%) Remedy ITSM
1 1 (3.13%) SAP BPC
Cloud Services
1 1 (3.13%) MailChimp
Communications & Networking
1 6 (18.75%) SAN
1 6 (18.75%) NAS
2 1 (3.13%) WebEx
2 1 (3.13%) ADSL
2 1 (3.13%) Broadband
2 1 (3.13%) VPN
2 1 (3.13%) Intranet
2 1 (3.13%) Extranet
2 1 (3.13%) 3G
Database & Business Intelligence
1 8 (25.00%) SQL Server
2 7 (21.88%) DB2
3 2 (6.25%) SQL Server Reporting Services
4 1 (3.13%) MongoDB
4 1 (3.13%) SAP HANA
4 1 (3.13%) Relational Database
4 1 (3.13%) Data Mining
4 1 (3.13%) BusinessObjects
4 1 (3.13%) SAP BW
4 1 (3.13%) MySQL
Development Applications
1 1 (3.13%) Git (software)
General
1 11 (34.38%) Banking
1 11 (34.38%) Back Office
1 11 (34.38%) Finance
2 10 (31.25%) Investment Banking
3 4 (12.50%) Marketing
4 1 (3.13%) Mandarin Language
4 1 (3.13%) French Language
4 1 (3.13%) German Language
4 1 (3.13%) Italian Language
4 1 (3.13%) Spanish Language
4 1 (3.13%) Law
4 1 (3.13%) Legal
4 1 (3.13%) Advertising
4 1 (3.13%) Games
4 1 (3.13%) Financial Institution
Job Titles
1 9 (28.13%) Applications Manager
2 8 (25.00%) Business Manager
3 5 (15.63%) Delivery Manager
3 5 (15.63%) Services Delivery Manager
3 5 (15.63%) Service Manager
4 4 (12.50%) Tester
4 4 (12.50%) Functional Tester
5 3 (9.38%) Junior
5 3 (9.38%) Analyst
5 3 (9.38%) Consultant
5 3 (9.38%) Junior Tester
5 3 (9.38%) Applications Support
6 2 (6.25%) Administrator
6 2 (6.25%) SAP Consultant
6 2 (6.25%) Team Leader
6 2 (6.25%) IT Services Delivery Manager
6 2 (6.25%) Support Team Leader
6 2 (6.25%) Developer
6 2 (6.25%) IT Services Manager
6 2 (6.25%) SAP Basis Manager
Libraries, Frameworks & Software Standards
1 7 (21.88%) SAP Basis
2 4 (12.50%) WebCenter
3 3 (9.38%) HTML
4 2 (6.25%) CSS
5 1 (3.13%) DHTML
5 1 (3.13%) .NET
5 1 (3.13%) COM
5 1 (3.13%) Regular Expression
5 1 (3.13%) Symfony
Miscellaneous
1 7 (21.88%) Analytical Skills
2 6 (18.75%) Management Information System
3 5 (15.63%) Computer Science
3 5 (15.63%) Data Centre
4 1 (3.13%) Blackberry
4 1 (3.13%) Algorithms
4 1 (3.13%) Blog
4 1 (3.13%) Video Conferencing
4 1 (3.13%) Clustering
4 1 (3.13%) Data Protection Act
Operating Systems
1 8 (25.00%) UNIX
1 8 (25.00%) Windows
2 1 (3.13%) Windows XP
2 1 (3.13%) Windows Server 2003
2 1 (3.13%) Windows 7
Processes & Methodologies
1 16 (50.00%) Mentoring
2 11 (34.38%) Investment Management
2 11 (34.38%) Change Management
3 10 (31.25%) Service Delivery
3 10 (31.25%) Cost-Benefit Analysis
4 7 (21.88%) Disaster Recovery
4 7 (21.88%) Migration
5 6 (18.75%) Business Continuity
5 6 (18.75%) Project Management
5 6 (18.75%) Business Intelligence
5 6 (18.75%) Capacity Planning
5 6 (18.75%) Coaching
6 5 (15.63%) Transition Management
6 5 (15.63%) Root Cause Analysis
6 5 (15.63%) Problem Management
6 5 (15.63%) Process Management
7 4 (12.50%) Functional Testing
7 4 (12.50%) SDLC
8 2 (6.25%) ITIL
8 2 (6.25%) PRINCE2
Programming Languages
1 3 (9.38%) JavaScript
2 2 (6.25%) PHP
3 1 (3.13%) SQL
3 1 (3.13%) PHP5
3 1 (3.13%) C#
Qualifications
1 1 (3.13%) MOS
1 1 (3.13%) Degree
Quality Assurance & Compliance
1 17 (53.13%) SLA
Systems Management
1 1 (3.13%) Control-M
Vendors
1 8 (25.00%) Oracle
1 8 (25.00%) SAP
2 5 (15.63%) Microsoft
3 4 (12.50%) IBM
4 3 (9.38%) Salesforce.com
5 1 (3.13%) Remedy
5 1 (3.13%) Zend
5 1 (3.13%) Eloqua
5 1 (3.13%) LexisNexis
5 1 (3.13%) BMC
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