The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Newcastle upon Tyne region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Services Delivery
Rank 53 49 47
Rank change year-on-year
-4 -2
Permanent jobs citing Service Delivery 8 3 3
As % of all permanent IT jobs located in Newcastle upon Tyne 1.653% 0.665% 0.726%
As % of the Processes & Methodologies category 2.254% 0.952% 1.064%
Number of salaries quoted 7 2 1
Average salary £45,000 £47,500 £45,000
Average salary % change year-on-year
-5.26% +5.55%
UK excluding London average salary £45,000 £45,000 £43,500
% change year-on-year
- +3.44%
All Processes & Methodologies
Newcastle upon Tyne
Permanent IT job ads with a match in the
Processes & Methodologies category
355 315 282
As % of all permanent IT jobs located in Newcastle upon Tyne 73.35% 69.84% 68.28%
Number of salaries quoted 317 261 226
Average salary £39,500 £35,000 £36,500
Average salary % change year-on-year
+12.85% -4.10%
90% offered a salary of more than £27,000 £25,000 £21,100
10% offered a salary of more than £54,000 £72,250 £70,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Delivery
Tyne and Wear

Service Delivery
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Newcastle upon Tyne region as a proportion of the total demand within the Processes & Methodologies category.

Newcastle upon Tyne Service Delivery Jobs Demand Trend

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Newcastle upon Tyne region.

Newcastle upon Tyne Service Delivery Salary Trend

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery across the Newcastle upon Tyne region over the 3 months to 24 May 2013.

Newcastle upon Tyne Service Delivery Salary Histogram

Service Delivery
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Newcastle upon Tyne region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 17 (77.27%) ITIL
2 11 (50.00%) Service Management
3 7 (31.82%) Finance
4 5 (22.73%) Disaster Recovery
4 5 (22.73%) WAN
4 5 (22.73%) Capacity Management
5 4 (18.18%) Change Management
5 4 (18.18%) Problem Management
5 4 (18.18%) LAN
5 4 (18.18%) Windows
5 4 (18.18%) Project Management
6 3 (13.64%) Cisco
6 3 (13.64%) Business Continuity
6 3 (13.64%) Management Information System
6 3 (13.64%) Migration
6 3 (13.64%) ITSM
6 3 (13.64%) Data Protection
7 2 (9.091%) Security Architecture
7 2 (9.091%) Banking
7 2 (9.091%) Asset Management
7 2 (9.091%) IT Governance
7 2 (9.091%) Technical Architecture
7 2 (9.091%) Data Migration
7 2 (9.091%) Test Strategy
7 2 (9.091%) CCSA
7 2 (9.091%) Active Directory
7 2 (9.091%) SLA
7 2 (9.091%) Configuration Management
7 2 (9.091%) ITIL Certification
7 2 (9.091%) VoIP

Service Delivery
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Newcastle upon Tyne region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.545%) SharePoint
1 1 (4.545%) MS Exchange
1 1 (4.545%) Windows Azure
Applications
1 1 (4.545%) MS Office
Communications & Networking
1 5 (22.73%) WAN
2 4 (18.18%) LAN
3 2 (9.091%) VoIP
4 1 (4.545%) DHCP
4 1 (4.545%) TCP/IP
4 1 (4.545%) VPN
4 1 (4.545%) DNS
4 1 (4.545%) SSL
4 1 (4.545%) Internet
4 1 (4.545%) 3G
4 1 (4.545%) Firewall
4 1 (4.545%) PABX
4 1 (4.545%) Network Security
Database & Business Intelligence
1 1 (4.545%) MySQL
General
1 7 (31.82%) Finance
2 2 (9.091%) Banking
3 1 (4.545%) Law
3 1 (4.545%) Legal
3 1 (4.545%) Publishing
Job Titles
1 8 (36.36%) Service Manager
2 6 (27.27%) Analyst
3 5 (22.73%) Services Delivery Manager
3 5 (22.73%) Delivery Manager
4 3 (13.64%) Service Analyst
5 2 (9.091%) Transition Manager
5 2 (9.091%) IT Services Manager
5 2 (9.091%) Head of Service Management
5 2 (9.091%) Test Manager
5 2 (9.091%) Technical Analyst
6 1 (4.545%) Architect
6 1 (4.545%) Security Specialist
6 1 (4.545%) Technical Support Analyst
6 1 (4.545%) Senior Analyst
6 1 (4.545%) Technical Architect
6 1 (4.545%) Systems Administrator
6 1 (4.545%) Support Analyst
6 1 (4.545%) Technical Support
6 1 (4.545%) Infrastructure Analyst
6 1 (4.545%) 2nd Line Support
Miscellaneous
1 3 (13.64%) Management Information System
2 1 (4.545%) Data Protection Act
Operating Systems
1 4 (18.18%) Windows
Processes & Methodologies
1 17 (77.27%) ITIL
2 11 (50.00%) Service Management
3 5 (22.73%) Disaster Recovery
3 5 (22.73%) Capacity Management
4 4 (18.18%) Change Management
4 4 (18.18%) Problem Management
4 4 (18.18%) Project Management
5 3 (13.64%) Business Continuity
5 3 (13.64%) Migration
5 3 (13.64%) ITSM
5 3 (13.64%) Data Protection
6 2 (9.091%) Security Architecture
6 2 (9.091%) Asset Management
6 2 (9.091%) IT Governance
6 2 (9.091%) Technical Architecture
6 2 (9.091%) Data Migration
6 2 (9.091%) Test Strategy
6 2 (9.091%) Configuration Management
7 1 (4.545%) PRINCE2
7 1 (4.545%) CRM
Programming Languages
1 1 (4.545%) JavaScript
1 1 (4.545%) SQL
Qualifications
1 2 (9.091%) CCSA
1 2 (9.091%) ITIL Certification
2 1 (4.545%) CISSP
2 1 (4.545%) Cisco Certification
2 1 (4.545%) CCIE
2 1 (4.545%) CCNP
2 1 (4.545%) CCNA
2 1 (4.545%) CCDA
2 1 (4.545%) CCDP
2 1 (4.545%) CISM
2 1 (4.545%) Degree
2 1 (4.545%) JNCIP
2 1 (4.545%) JNCIE
2 1 (4.545%) SC Cleared
2 1 (4.545%) Security Cleared
Quality Assurance & Compliance
1 2 (9.091%) SLA
2 1 (4.545%) COBIT
2 1 (4.545%) ISO/IEC 27001
2 1 (4.545%) PCI DSS
System Software
1 2 (9.091%) Active Directory
2 1 (4.545%) vSphere
2 1 (4.545%) VMware ESXi
Vendors
1 3 (13.64%) Cisco
2 1 (4.545%) Juniper
2 1 (4.545%) Citrix
2 1 (4.545%) Microsoft
2 1 (4.545%) VMware
2 1 (4.545%) Riverbed
2 1 (4.545%) Twitter
2 1 (4.545%) F5