The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Services Delivery
Rank 39 59 57
Rank change year-on-year
+20 -2
Permanent jobs citing Service Delivery 30 10 13
As % of all permanent IT jobs located in Tyne and Wear 5.62% 2.02% 2.08%
As % of the Processes & Methodologies category 6.62% 2.30% 2.45%
Number of salaries quoted 25 8 12
Median salary £40,000 £50,000 £67,500
Median salary % change year-on-year
-20.00% -25.92%
90% offered a salary of more than £35,000 £43,400 £42,500
10% offered a salary of more than £46,500 £50,000 £96,750
UK excluding London median salary £45,000 £45,000 £45,000
Service Delivery
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
453 434 531
As % of all permanent IT jobs located in Tyne and Wear 84.83% 87.68% 85.10%
Number of salaries quoted 381 361 392
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £29,000 £30,000 £25,000
10% offered a salary of more than £55,580 £60,000 £52,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Delivery
Jobs Demand Trend in Tyne and Wear

The demand trend of job ads across the Tyne and Wear region citing Service Delivery as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Tyne and Wear region.

Service Delivery Salary Trend in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Service Delivery across the Tyne and Wear region over the 3 months to 30 September 2016.

Service Delivery Salary Histogram in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +22 29 £41,250 -17.50% 5
Prudhoe - 1 £33,000 -
Service Delivery
North East

Service Delivery
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 30 September 2016, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 46 (77.97%) ITIL
2 34 (57.63%) Windows
2 34 (57.63%) Microsoft
3 28 (47.46%) Windows Server
4 25 (42.37%) Problem Management
5 20 (33.90%) Windows Server 2008
5 20 (33.90%) Active Directory
5 20 (33.90%) SQL Server
6 19 (32.20%) SLA
6 19 (32.20%) DHCP
6 19 (32.20%) Windows Server 2003
7 18 (30.51%) Microsoft Certification
7 18 (30.51%) VMware
8 17 (28.81%) PowerShell
8 17 (28.81%) DNS
8 17 (28.81%) MCSE
8 17 (28.81%) Windows Server 2012
8 17 (28.81%) Analytical Skills
8 17 (28.81%) Infrastructure Monitoring
9 16 (27.12%) SCOM
10 15 (25.42%) SolarWinds
10 15 (25.42%) MS Exchange
11 14 (23.73%) Skype for Business
11 14 (23.73%) Exchange Server 2010
11 14 (23.73%) Skype
11 14 (23.73%) Office 365
11 14 (23.73%) Exchange Server 2013
12 13 (22.03%) Mobile Device Management
12 13 (22.03%) MobileIron
12 13 (22.03%) Video Conferencing

Service Delivery
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (25.42%) MS Exchange
2 14 (23.73%) Exchange Server 2010
2 14 (23.73%) Exchange Server 2013
2 14 (23.73%) Skype for Business
3 6 (10.17%) Documentum
4 2 (3.39%) MQSeries
4 2 (3.39%) Tuxedo
4 2 (3.39%) WebSphere
4 2 (3.39%) WebSphere Application Server
Applications
1 6 (10.17%) MS Excel
2 4 (6.78%) MS Office
Business Applications
1 1 (1.69%) Unit4 Business World
Cloud Services
1 14 (23.73%) Office 365
Communications & Networking
1 19 (32.20%) DHCP
2 17 (28.81%) DNS
3 14 (23.73%) Skype
4 2 (3.39%) TCP/IP
5 1 (1.69%) Firewall
5 1 (1.69%) Internet
5 1 (1.69%) SAN
Database & Business Intelligence
1 20 (33.90%) SQL Server
General
1 6 (10.17%) Finance
2 3 (5.08%) Local Government
2 3 (5.08%) Telecoms
3 2 (3.39%) Back Office
Job Titles
1 16 (27.12%) Wintel Engineer
2 11 (18.64%) 3rd Line Engineer
3 10 (16.95%) Service Manager
4 8 (13.56%) Delivery Manager
4 8 (13.56%) Services Delivery Manager
4 8 (13.56%) Support Engineer
5 5 (8.47%) Senior Manager
5 5 (8.47%) Senior Service Manager
5 5 (8.47%) Senior Services Delivery Manager
6 4 (6.78%) Consultant
6 4 (6.78%) Systems Manager
6 4 (6.78%) Team Leader
6 4 (6.78%) Unix Engineer
6 4 (6.78%) Unix Support
6 4 (6.78%) Unix Support Engineer
6 4 (6.78%) Wintel Support
6 4 (6.78%) Wintel Support Engineer
7 3 (5.08%) DBA
7 3 (5.08%) Operations Manager
7 3 (5.08%) SQL DBA
Libraries, Frameworks & Software Standards
1 2 (3.39%) Middleware
1 2 (3.39%) Ruby on Rails
Miscellaneous
1 17 (28.81%) Analytical Skills
2 13 (22.03%) Blackberry
2 13 (22.03%) Video Conferencing
3 6 (10.17%) Virtual Team
4 3 (5.08%) PKI
4 3 (5.08%) Public Cloud
4 3 (5.08%) Statistics
5 2 (3.39%) Data Centre
5 2 (3.39%) Management Information System
6 1 (1.69%) Mobile App
Operating Systems
1 34 (57.63%) Windows
2 28 (47.46%) Windows Server
3 20 (33.90%) Windows Server 2008
4 19 (32.20%) Windows Server 2003
5 17 (28.81%) Windows Server 2012
6 7 (11.86%) Solaris
7 6 (10.17%) AIX
7 6 (10.17%) Unix
8 2 (3.39%) OS/390
9 1 (1.69%) Linux
Processes & Methodologies
1 46 (77.97%) ITIL
2 25 (42.37%) Problem Management
3 17 (28.81%) Infrastructure Monitoring
4 13 (22.03%) Mobile Device Management
5 10 (16.95%) Change Management
5 10 (16.95%) Continuous Improvement
5 10 (16.95%) Incident Management
6 9 (15.25%) DevOps
7 7 (11.86%) Project Management
7 7 (11.86%) Time Management
8 6 (10.17%) Capacity Management
8 6 (10.17%) Case Management
8 6 (10.17%) Content Management
8 6 (10.17%) Escalation Management
8 6 (10.17%) QMS
9 5 (8.47%) Service Management
9 5 (8.47%) Transition Management
10 4 (6.78%) Disaster Recovery
10 4 (6.78%) Quality Management
10 4 (6.78%) Release Management
Programming Languages
1 17 (28.81%) PowerShell
2 5 (8.47%) Java
3 4 (6.78%) SQL
4 2 (3.39%) PHP
4 2 (3.39%) Ruby
5 1 (1.69%) C#
Qualifications
1 18 (30.51%) Microsoft Certification
2 17 (28.81%) MCSE
3 3 (5.08%) ITIL Certification
4 1 (1.69%) CCNA
4 1 (1.69%) Cisco Certification
4 1 (1.69%) Degree
4 1 (1.69%) MCP
4 1 (1.69%) MCSA
Quality Assurance & Compliance
1 19 (32.20%) SLA
2 1 (1.69%) ISO 14001
2 1 (1.69%) ISO 9001
System Software
1 20 (33.90%) Active Directory
2 13 (22.03%) VMware Infrastructure
3 3 (5.08%) Firmware
4 2 (3.39%) XenApp
5 1 (1.69%) VMware ESX
Systems Management
1 16 (27.12%) SCOM
2 1 (1.69%) WSUS
Vendors
1 34 (57.63%) Microsoft
2 18 (30.51%) VMware
3 15 (25.42%) SolarWinds
4 13 (22.03%) MobileIron
5 6 (10.17%) EMC
5 6 (10.17%) Pega
6 4 (6.78%) ServiceNow
7 3 (5.08%) Citrix
7 3 (5.08%) Oracle
8 2 (3.39%) Cisco
8 2 (3.39%) IBM
9 1 (1.69%) NetApp
9 1 (1.69%) Remedy
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