The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Tyne and Wear region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Services Delivery
Rank 53 38 56
Rank change year-on-year
-15 +18
Permanent jobs citing Service Delivery 10 20 5
As % of all permanent IT jobs located in Tyne and Wear 1.795% 3.431% 0.917%
As % of the Processes & Methodologies category 2.457% 4.751% 1.385%
Number of salaries quoted 9 10 3
Average salary £46,500 £52,500 £40,000
Average salary % change year-on-year
-11.42% +31.25%
90% offered a salary of more than £34,800 £47,500 £36,000
10% offered a salary of more than £54,000 £52,500 £44,000
UK excluding London average salary £45,000 £45,000 £43,500
% change year-on-year
- +3.44%
All Processes & Methodologies
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
407 421 361
As % of all permanent IT jobs located in Tyne and Wear 73.07% 72.21% 66.24%
Number of salaries quoted 363 342 300
Average salary £37,500 £37,500 £36,250
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £25,000 £22,000
10% offered a salary of more than £52,500 £62,500 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Delivery
North East

Service Delivery
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Tyne and Wear Service Delivery Jobs Demand Trend

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Tyne and Wear region.

Tyne and Wear Service Delivery Salary Trend

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery across the Tyne and Wear region over the 3 months to 24 May 2013.

Tyne and Wear Service Delivery Salary Histogram

Service Delivery
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Newcastle upon Tyne -4 8 £45,000 -5.26%
Gateshead +7 2 £52,500 -
Service Delivery
North East

Service Delivery
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Tyne and Wear region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 17 (68.00%) ITIL
2 11 (44.00%) Service Management
3 8 (32.00%) Finance
4 5 (20.00%) Disaster Recovery
4 5 (20.00%) WAN
4 5 (20.00%) Project Management
4 5 (20.00%) Capacity Management
5 4 (16.00%) Problem Management
5 4 (16.00%) LAN
5 4 (16.00%) Windows
5 4 (16.00%) Change Management
6 3 (12.00%) Business Continuity
6 3 (12.00%) Migration
6 3 (12.00%) ITSM
6 3 (12.00%) Management Information System
6 3 (12.00%) Cisco
6 3 (12.00%) Data Protection
7 2 (8.000%) Technical Architecture
7 2 (8.000%) Banking
7 2 (8.000%) Asset Management
7 2 (8.000%) Security Architecture
7 2 (8.000%) IT Governance
7 2 (8.000%) Data Migration
7 2 (8.000%) Test Strategy
7 2 (8.000%) Active Directory
7 2 (8.000%) Citrix
7 2 (8.000%) SLA
7 2 (8.000%) ITIL Certification
7 2 (8.000%) SQL
7 2 (8.000%) VoIP

Service Delivery
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Tyne and Wear region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.000%) SharePoint
1 1 (4.000%) MS Exchange
1 1 (4.000%) SAS
1 1 (4.000%) Windows Azure
Applications
1 1 (4.000%) MS Office
Business Applications
1 1 (4.000%) Cognos Controller
Communications & Networking
1 5 (20.00%) WAN
2 4 (16.00%) LAN
3 2 (8.000%) VoIP
4 1 (4.000%) Firewall
4 1 (4.000%) DHCP
4 1 (4.000%) TCP/IP
4 1 (4.000%) VPN
4 1 (4.000%) DNS
4 1 (4.000%) SSL
4 1 (4.000%) SAN
4 1 (4.000%) Internet
4 1 (4.000%) 3G
4 1 (4.000%) PABX
4 1 (4.000%) Network Security
Database & Business Intelligence
1 1 (4.000%) MySQL
1 1 (4.000%) SQL Server
1 1 (4.000%) Base SAS
General
1 8 (32.00%) Finance
2 2 (8.000%) Banking
3 1 (4.000%) Law
3 1 (4.000%) Legal
3 1 (4.000%) Publishing
Job Titles
1 11 (44.00%) Service Manager
2 8 (32.00%) Delivery Manager
2 8 (32.00%) Services Delivery Manager
3 6 (24.00%) Analyst
4 3 (12.00%) Service Analyst
5 2 (8.000%) Transition Manager
5 2 (8.000%) Technical Analyst
5 2 (8.000%) IT Services Manager
5 2 (8.000%) Head of Service Management
5 2 (8.000%) Test Manager
6 1 (4.000%) Quality Manager
6 1 (4.000%) Technical Architect
6 1 (4.000%) Consultant
6 1 (4.000%) Systems Administrator
6 1 (4.000%) Support Analyst
6 1 (4.000%) Technical Support
6 1 (4.000%) Infrastructure Analyst
6 1 (4.000%) 2nd Line Support
6 1 (4.000%) Administrator
6 1 (4.000%) Senior Analyst
Miscellaneous
1 3 (12.00%) Management Information System
2 1 (4.000%) Replication
2 1 (4.000%) Data Protection Act
Operating Systems
1 4 (16.00%) Windows
2 1 (4.000%) Linux
2 1 (4.000%) Red Hat Enterprise Linux
Processes & Methodologies
1 17 (68.00%) ITIL
2 11 (44.00%) Service Management
3 5 (20.00%) Disaster Recovery
3 5 (20.00%) Project Management
3 5 (20.00%) Capacity Management
4 4 (16.00%) Problem Management
4 4 (16.00%) Change Management
5 3 (12.00%) Business Continuity
5 3 (12.00%) Migration
5 3 (12.00%) ITSM
5 3 (12.00%) Data Protection
6 2 (8.000%) Technical Architecture
6 2 (8.000%) Asset Management
6 2 (8.000%) Security Architecture
6 2 (8.000%) IT Governance
6 2 (8.000%) Data Migration
6 2 (8.000%) Test Strategy
6 2 (8.000%) Configuration Management
7 1 (4.000%) Quality Management
7 1 (4.000%) Process Management
Programming Languages
1 2 (8.000%) SQL
2 1 (4.000%) JavaScript
Qualifications
1 2 (8.000%) ITIL Certification
1 2 (8.000%) CCSA
2 1 (4.000%) CISM
2 1 (4.000%) CISSP
2 1 (4.000%) Cisco Certification
2 1 (4.000%) CCIE
2 1 (4.000%) CCNP
2 1 (4.000%) CCNA
2 1 (4.000%) CCDA
2 1 (4.000%) CCDP
2 1 (4.000%) JNCIP
2 1 (4.000%) JNCIE
2 1 (4.000%) Degree
2 1 (4.000%) SC Cleared
2 1 (4.000%) Security Cleared
Quality Assurance & Compliance
1 2 (8.000%) SLA
2 1 (4.000%) ISO/IEC 27001
2 1 (4.000%) COBIT
2 1 (4.000%) PCI DSS
System Software
1 2 (8.000%) Active Directory
2 1 (4.000%) vSphere
2 1 (4.000%) VMware ESXi
Vendors
1 3 (12.00%) Cisco
2 2 (8.000%) Citrix
3 1 (4.000%) VMware
3 1 (4.000%) Oracle
3 1 (4.000%) Cognos
3 1 (4.000%) Juniper
3 1 (4.000%) Red Hat
3 1 (4.000%) Microsoft
3 1 (4.000%) Riverbed
3 1 (4.000%) F5
3 1 (4.000%) Twitter
3 1 (4.000%) Axway