The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 246 234 243
Rank change year-on-year
-12 +9
Permanent jobs requiring a Service Desk Manager 17 8 9
As % of all permanent IT jobs located in the North West 0.23% 0.12% 0.13%
As % of the Job Titles category 0.24% 0.12% 0.13%
Number of salaries quoted 11 8 9
Average salary £37,500 £37,500 £31,000
Average salary % change year-on-year
- +20.96%
90% offered a salary of more than £34,075 £32,050 £29,500
10% offered a salary of more than £40,000 £39,500 £48,600
UK excluding London average salary £39,500 £38,500 £38,000
% change year-on-year
+2.59% +1.31%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7087 6412 6868
As % of all permanent IT jobs located in the North West 94.18% 94.47% 96.62%
Number of salaries quoted 5970 5501 5910
Average salary £38,500 £36,500 £35,000
Average salary % change year-on-year
+5.47% +4.28%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the North West

Service Desk Manager
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the North West region.

Service Desk Manager Salary Trend in the North West

Service Desk Manager
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the North West region over the 3 months to 24 October 2014.

Service Desk Manager Salary Histogram in the North West

Service Desk Manager
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the North West region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lancashire - 8 £40,000 -
Cheshire -13 5 £37,500 -
Merseyside +14 4 £35,625 -9.81%
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the North West

For the 6 months to 24 October 2014, IT jobs across the North West region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 16 (80.00%) ITIL
2 7 (35.00%) SLA
2 7 (35.00%) ITIL Certification
3 5 (25.00%) Microsoft
4 4 (20.00%) MS Office
4 4 (20.00%) MS Excel
4 4 (20.00%) Service Delivery
5 3 (15.00%) TCP/IP
5 3 (15.00%) People Management
6 2 (10.00%) Performance Management
6 2 (10.00%) iSCSI
6 2 (10.00%) Windows Server 2008
6 2 (10.00%) NAS
6 2 (10.00%) ITIL Foundation Certificate
6 2 (10.00%) Microsoft Certification
6 2 (10.00%) Analytical Skills
6 2 (10.00%) Windows Vista
6 2 (10.00%) Resource Management
6 2 (10.00%) Life Science
6 2 (10.00%) Remedy ITSM
6 2 (10.00%) Continuous Improvement
6 2 (10.00%) Office 365
6 2 (10.00%) Software Deployment
6 2 (10.00%) Windows Server 2012
6 2 (10.00%) Exchange Server 2013
6 2 (10.00%) Service Desk Management
6 2 (10.00%) Performance Monitoring
6 2 (10.00%) DNS
6 2 (10.00%) Active Directory
6 2 (10.00%) Windows XP

Service Desk Manager
Top Related IT Skills in the North West by Category

For the 6 months to 24 October 2014, IT jobs across the North West region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.00%) MS Exchange
1 2 (10.00%) Exchange Server 2013
Applications
1 4 (20.00%) MS Office
1 4 (20.00%) MS Excel
Business Applications
1 2 (10.00%) Remedy ITSM
Cloud Services
1 2 (10.00%) Office 365
Communications & Networking
1 3 (15.00%) TCP/IP
2 2 (10.00%) DNS
2 2 (10.00%) Internet
2 2 (10.00%) DECT
2 2 (10.00%) VoIP
2 2 (10.00%) DHCP
2 2 (10.00%) Ethernet
2 2 (10.00%) iSCSI
2 2 (10.00%) NAS
3 1 (5.00%) Structured Cabling
3 1 (5.00%) WAN
3 1 (5.00%) VLAN
3 1 (5.00%) VPN
General
1 2 (10.00%) Telecoms
2 1 (5.00%) Finance
Miscellaneous
1 2 (10.00%) Life Science
1 2 (10.00%) Analytical Skills
2 1 (5.00%) Fat Client
2 1 (5.00%) iPhone
2 1 (5.00%) Thin Client
2 1 (5.00%) Blackberry
Operating Systems
1 2 (10.00%) Windows
1 2 (10.00%) Windows XP
1 2 (10.00%) Windows Vista
1 2 (10.00%) Windows Server 2008
1 2 (10.00%) Windows Server 2012
Processes & Methodologies
1 16 (80.00%) ITIL
2 4 (20.00%) Service Delivery
3 3 (15.00%) People Management
4 2 (10.00%) Performance Management
4 2 (10.00%) Continuous Improvement
4 2 (10.00%) Software Deployment
4 2 (10.00%) Service Desk Management
4 2 (10.00%) Performance Monitoring
4 2 (10.00%) Disaster Recovery
4 2 (10.00%) ITSM
4 2 (10.00%) Resource Management
5 1 (5.00%) Problem Management
5 1 (5.00%) Release Management
5 1 (5.00%) Time Management
5 1 (5.00%) Coaching
5 1 (5.00%) Cash Management
Qualifications
1 7 (35.00%) ITIL Certification
2 2 (10.00%) ITIL Foundation Certificate
2 2 (10.00%) MCSE
2 2 (10.00%) Microsoft Certification
Quality Assurance & Compliance
1 7 (35.00%) SLA
System Software
1 2 (10.00%) Active Directory
Vendors
1 5 (25.00%) Microsoft
2 2 (10.00%) Remedy
3 1 (5.00%) Cisco
3 1 (5.00%) HP