The table below looks at the statistics for the Service Manager role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Services Manager
Rank 144 137 129
Rank change year-on-year
-7 -8
Permanent jobs requiring a Service Manager 21 23 26
As % of all permanent IT jobs located in Scotland 0.63% 0.72% 0.83%
As % of the Job Titles category 0.66% 0.76% 0.86%
Number of salaries quoted 9 13 18
Average salary £52,500 £44,000 £46,250
Average salary % change year-on-year
+19.31% -4.86%
90% offered a salary of more than £40,500 £36,500 £36,450
10% offered a salary of more than £52,825 £58,000 £54,750
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Service Manager
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3201 3038 3028
As % of all permanent IT jobs located in Scotland 95.95% 95.12% 96.10%
Number of salaries quoted 2053 1937 2142
Average salary £40,000 £40,699 £40,000
Average salary % change year-on-year
-1.71% +1.74%
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Manager
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in Scotland

Service Manager
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the Scotland region.

Service Manager Salary Trend in Scotland

Service Manager
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Service Manager across the Scotland region over the 3 months to 31 October 2014.

Service Manager Salary Histogram in Scotland

Service Manager
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the Scotland region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +13 12 £52,500 +43.83%
Edinburgh -14 3 £52,500 -9.48% 1
Aberdeen +6 1 £47,500 +18.75%
Service Manager
UK

Service Manager
Top 30 Related IT Skills in Scotland

For the 6 months to 31 October 2014, IT jobs across the Scotland region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 31 (55.36%) Service Delivery
2 27 (48.21%) ITIL
3 22 (39.29%) Finance
4 14 (25.00%) Service Management
5 12 (21.43%) Project Management
5 12 (21.43%) Banking
5 12 (21.43%) Windows
6 9 (16.07%) Oracle
6 9 (16.07%) ITIL Certification
6 9 (16.07%) Change Management
7 8 (14.29%) SLA
7 8 (14.29%) Line Management
7 8 (14.29%) Analytical Skills
7 8 (14.29%) People Management
8 7 (12.50%) Release Management
8 7 (12.50%) MS Excel
9 6 (10.71%) SQL
9 6 (10.71%) MS Exchange
9 6 (10.71%) Linux
9 6 (10.71%) Active Directory
9 6 (10.71%) Disaster Recovery
9 6 (10.71%) Stakeholder Management
10 5 (8.93%) Supplier Management
10 5 (8.93%) Logistics
10 5 (8.93%) Continuous Improvement
10 5 (8.93%) Demand Management
10 5 (8.93%) Asset Management
10 5 (8.93%) Lotus
10 5 (8.93%) IBM Notes
10 5 (8.93%) SQL Server

Service Manager
Top Related IT Skills in Scotland by Category

For the 6 months to 31 October 2014, IT jobs across the Scotland region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.71%) MS Exchange
2 5 (8.93%) IBM Notes
3 1 (1.79%) Exchange Server 2000
3 1 (1.79%) Exchange Server 2010
Applications
1 7 (12.50%) MS Excel
2 5 (8.93%) MS Office
Business Applications
1 2 (3.57%) Oracle Financials
1 2 (3.57%) Oracle 11i
1 2 (3.57%) Oracle EBS
1 2 (3.57%) Oracle Applications
1 2 (3.57%) Oracle General Ledger
1 2 (3.57%) Oracle EBS R12
1 2 (3.57%) Oracle Payables
1 2 (3.57%) Oracle Receivables
Communications & Networking
1 4 (7.14%) IP Telephony
2 1 (1.79%) LAN
2 1 (1.79%) VoIP
2 1 (1.79%) WAN
2 1 (1.79%) TCP/IP
Database & Business Intelligence
1 5 (8.93%) SQL Server
2 2 (3.57%) MySQL
General
1 22 (39.29%) Finance
2 12 (21.43%) Banking
3 4 (7.14%) Retail
3 4 (7.14%) Investment Banking
3 4 (7.14%) Retail Banking
3 4 (7.14%) Private Banking
4 2 (3.57%) Advertising
5 1 (1.79%) Dutch Language
5 1 (1.79%) French Language
5 1 (1.79%) German Language
5 1 (1.79%) Spanish Language
5 1 (1.79%) Billing
5 1 (1.79%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.79%) COM
Miscellaneous
1 8 (14.29%) Analytical Skills
2 4 (7.14%) iPad
3 2 (3.57%) Enterprise Software
4 1 (1.79%) Computer Science
Operating Systems
1 12 (21.43%) Windows
2 6 (10.71%) Linux
3 4 (7.14%) Windows 7
4 1 (1.79%) Windows Server 2012
4 1 (1.79%) Windows XP
4 1 (1.79%) Windows Server 2003
4 1 (1.79%) Debian
4 1 (1.79%) Ubuntu
4 1 (1.79%) Windows Vista
4 1 (1.79%) Android
4 1 (1.79%) Windows Server 2008
4 1 (1.79%) CentOS
4 1 (1.79%) Red Hat Enterprise Linux
Processes & Methodologies
1 31 (55.36%) Service Delivery
2 27 (48.21%) ITIL
3 14 (25.00%) Service Management
4 12 (21.43%) Project Management
5 9 (16.07%) Change Management
6 8 (14.29%) Line Management
6 8 (14.29%) People Management
7 7 (12.50%) Release Management
8 6 (10.71%) Disaster Recovery
8 6 (10.71%) Stakeholder Management
9 5 (8.93%) Asset Management
9 5 (8.93%) Logistics
9 5 (8.93%) Continuous Improvement
9 5 (8.93%) Supplier Management
9 5 (8.93%) Demand Management
10 4 (7.14%) Infrastructure Management
10 4 (7.14%) Software Licensing
10 4 (7.14%) Demand Forecasting
10 4 (7.14%) Wealth Management
10 4 (7.14%) Problem Management
Programming Languages
1 6 (10.71%) SQL
Qualifications
1 9 (16.07%) ITIL Certification
2 3 (5.36%) Degree
3 2 (3.57%) ITIL Foundation Certificate
3 2 (3.57%) MCSE
3 2 (3.57%) CCNA
3 2 (3.57%) Cisco Certification
3 2 (3.57%) Microsoft Certification
4 1 (1.79%) CISSP
4 1 (1.79%) CISM
Quality Assurance & Compliance
1 8 (14.29%) SLA
2 4 (7.14%) ISO 9001
3 1 (1.79%) ISO/IEC 27001
3 1 (1.79%) COBIT
3 1 (1.79%) QA
System Software
1 6 (10.71%) Active Directory
2 4 (7.14%) Microsoft Virtual Server
3 1 (1.79%) VMware Infrastructure
Systems Management
1 4 (7.14%) Ganglia
Vendors
1 9 (16.07%) Oracle
2 5 (8.93%) Lotus
3 3 (5.36%) Microsoft
4 2 (3.57%) VMware
5 1 (1.79%) KANA
5 1 (1.79%) Verint
5 1 (1.79%) ServiceNow
5 1 (1.79%) Avaya
5 1 (1.79%) Red Hat
5 1 (1.79%) Salesforce.com
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