Service Desk Analyst Jobs in Scotland

Service Desk Analyst
UK > Scotland

The median Service Desk Analyst salary in Scotland is £27,750 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 264 183 177
Rank change year-on-year -81 -6 +1
Permanent jobs requiring a Service Desk Analyst 21 40 72
As % of all permanent jobs advertised in Scotland 0.31% 0.86% 1.25%
As % of the Job Titles category 0.32% 0.96% 1.30%
Number of salaries quoted 14 13 56
10th Percentile £22,225 - £18,250
25th Percentile £26,063 £19,500 £19,313
Median annual salary (50th Percentile) £27,750 £25,000 £22,500
Median % change year-on-year +11.00% +11.11% +12.50%
75th Percentile £28,750 £28,000 £24,563
90th Percentile £32,250 £29,200 £26,750
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,481 4,165 5,557
% of permanent jobs with a recognized job title 96.92% 89.92% 96.11%
Number of salaries quoted 2,614 2,262 2,986
10th Percentile £27,825 £31,394 £28,750
25th Percentile £40,000 £41,250 £39,659
Median annual salary (50th Percentile) £52,500 £56,868 £52,500
Median % change year-on-year -7.68% +8.32% +10.53%
75th Percentile £65,000 £72,500 £66,250
90th Percentile £80,000 £85,000 £80,253
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Desk Analyst in Scotland.

Salary trend for Service Desk Analyst in Scotland

Service Desk Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -107 7 £27,500 +7.84% 1
Edinburgh +10 4 £30,000 +9.09% 1
Aberdeen - 4 £28,000 -
Argyll and Bute - 3 - -
Dundee - 2 £22,000 -
Fife - 1 £23,500 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 7 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 11 (52.38%) Microsoft 365
2 10 (47.62%) Windows
3 9 (42.86%) ITIL
3 9 (42.86%) Microsoft
3 9 (42.86%) Customer Service
4 7 (33.33%) Law
5 6 (28.57%) Active Directory
5 6 (28.57%) Problem-Solving
6 5 (23.81%) Android
7 4 (19.05%) Windows 10
7 4 (19.05%) Microsoft Office
7 4 (19.05%) Finance
8 3 (14.29%) Cisco
8 3 (14.29%) Retail
8 3 (14.29%) Legal
8 3 (14.29%) VMware
8 3 (14.29%) Document Management
8 3 (14.29%) Cisco IOS
8 3 (14.29%) Microsoft Exchange
8 3 (14.29%) Dell
8 3 (14.29%) iManage
8 3 (14.29%) VMware Infrastructure
8 3 (14.29%) Security Patching
8 3 (14.29%) Windows Server
8 3 (14.29%) Project Delivery
8 3 (14.29%) Two-Factor Authentication
8 3 (14.29%) Multi-Factor Authentication
8 3 (14.29%) Social Skills
9 2 (9.52%) SIAM
9 2 (9.52%) Azure

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (14.29%) Microsoft Exchange
2 1 (4.76%) SharePoint
Applications
1 4 (19.05%) Microsoft Office
Cloud Services
1 11 (52.38%) Microsoft 365
2 2 (9.52%) Azure
3 1 (4.76%) OneDrive
Communications & Networking
1 3 (14.29%) Cisco IOS
2 1 (4.76%) Structured Cabling
2 1 (4.76%) TCP/IP
2 1 (4.76%) VLAN
2 1 (4.76%) WAN
Development Applications
1 1 (4.76%) JIRA
General
1 7 (33.33%) Law
2 4 (19.05%) Finance
3 3 (14.29%) Legal
3 3 (14.29%) Retail
3 3 (14.29%) Social Skills
4 1 (4.76%) Analytical Skills
4 1 (4.76%) Banking
4 1 (4.76%) Organisational Skills
4 1 (4.76%) Public Sector
Miscellaneous
1 2 (9.52%) Management Information System
2 1 (4.76%) iPhone
2 1 (4.76%) Video Conferencing
Operating Systems
1 10 (47.62%) Windows
2 5 (23.81%) Android
3 4 (19.05%) Windows 10
4 3 (14.29%) Windows Server
5 2 (9.52%) Apple iOS
Processes & Methodologies
1 9 (42.86%) Customer Service
1 9 (42.86%) ITIL
2 6 (28.57%) Problem-Solving
3 3 (14.29%) Document Management
3 3 (14.29%) Multi-Factor Authentication
3 3 (14.29%) Project Delivery
3 3 (14.29%) Security Patching
3 3 (14.29%) Two-Factor Authentication
4 2 (9.52%) ITSM
4 2 (9.52%) Performance Metrics
4 2 (9.52%) SIAM
5 1 (4.76%) Analytical Thinking
5 1 (4.76%) Collaborative Culture
5 1 (4.76%) Customer Requirements
5 1 (4.76%) Cybersecurity
5 1 (4.76%) Incident Management
5 1 (4.76%) Investment Management
5 1 (4.76%) Kalman Filter
5 1 (4.76%) Root Cause Analysis
5 1 (4.76%) User Experience
Qualifications
1 2 (9.52%) HND
2 1 (4.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 6 (28.57%) Active Directory
2 3 (14.29%) VMware Infrastructure
3 1 (4.76%) BitLocker
Systems Management
1 1 (4.76%) Microsoft Intune
Vendors
1 9 (42.86%) Microsoft
2 3 (14.29%) Cisco
2 3 (14.29%) Dell
2 3 (14.29%) iManage
2 3 (14.29%) VMware
3 1 (4.76%) Citrix
3 1 (4.76%) Mitel
3 1 (4.76%) Polycom
3 1 (4.76%) ServiceNow