The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 72 86 84
Rank change year-on-year
+14 -2
Permanent jobs requiring a Support Analyst 100 85 79
As % of all permanent IT jobs located in Scotland 3.21% 2.61% 2.54%
As % of the Job Titles category 3.39% 2.75% 2.62%
Number of salaries quoted 68 55 50
Average salary £30,000 £30,000 £27,500
Average salary % change year-on-year
- +9.09%
90% offered a salary of more than £17,500 £21,500 £23,400
10% offered a salary of more than £38,250 £42,500 £37,750
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2950 3096 3020
As % of all permanent IT jobs located in Scotland 94.82% 95.06% 96.98%
Number of salaries quoted 1987 1974 2148
Average salary £40,000 £42,000 £40,000
Average salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £27,500 £29,000 £25,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Scotland region.

Support Analyst Salary Trend in Scotland

Support Analyst
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Support Analyst across the Scotland region over the 3 months to 19 December 2014.

Support Analyst Salary Histogram in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +24 46 £35,000 +18.64% 1
Edinburgh +4 37 £30,000 -10.44% 6
Fife +4 2 £23,750 -
North Lanarkshire -3 2 £27,500 -8.33%
West Lothian +1 1 £42,500 - 3
Renfrewshire -4 1 - -
Aberdeen -11 1 £22,500 -25.00%
Stirling - 1 £26,000 -
Perth and Kinross - 1 £16,750 -
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 19 December 2014, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 107 (45.53%) ITIL
2 103 (43.83%) Windows
3 97 (41.28%) Microsoft
4 89 (37.87%) Finance
5 88 (37.45%) SQL
6 70 (29.79%) MS Excel
7 67 (28.51%) SQL Server
8 54 (22.98%) Windows 7
9 52 (22.13%) Oracle
10 51 (21.70%) Active Directory
11 48 (20.43%) MS Office
12 43 (18.30%) SharePoint
13 42 (17.87%) UNIX
14 38 (16.17%) C#
15 37 (15.74%) Linux
16 35 (14.89%) .NET
17 32 (13.62%) Java
18 31 (13.19%) Cognos
19 30 (12.77%) Sybase
20 28 (11.91%) Windows Server 2003
21 26 (11.06%) CRM
21 26 (11.06%) SLA
21 26 (11.06%) Degree
22 23 (9.79%) HTML
22 23 (9.79%) MS Exchange
22 23 (9.79%) VMware
22 23 (9.79%) Release Management
23 22 (9.36%) VB
23 22 (9.36%) PowerShell
24 20 (8.51%) Dynamics CRM

Support Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 19 December 2014, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (18.30%) SharePoint
2 23 (9.79%) MS Exchange
3 17 (7.23%) WebLogic
3 17 (7.23%) WorkSite
4 16 (6.81%) CMS
4 16 (6.81%) JBoss
5 8 (3.40%) IIS
6 7 (2.98%) Exchange Server 2010
7 6 (2.55%) Tomcat
8 5 (2.13%) WebSphere
8 5 (2.13%) Lync
9 4 (1.70%) IBM HTTP Server
9 4 (1.70%) IBM Notes
10 3 (1.28%) WebSphere Application Server
10 3 (1.28%) Apache
10 3 (1.28%) Exchange Server 2007
11 2 (0.85%) Exchange Server 2003
11 2 (0.85%) BizTalk Server
11 2 (0.85%) Blackberry Enterprise Server
11 2 (0.85%) SharePoint 2013
Applications
1 70 (29.79%) MS Excel
2 48 (20.43%) MS Office
3 15 (6.38%) MS PowerPoint
4 4 (1.70%) Spreadsheet
Business Applications
1 20 (8.51%) Dynamics CRM
2 11 (4.68%) Markit EDM
3 5 (2.13%) Oracle EBS R12
4 4 (1.70%) Oracle Applications
5 3 (1.28%) Oracle EBS
5 3 (1.28%) Oracle iProcurement
5 3 (1.28%) SAP Oil and Gas
5 3 (1.28%) Oracle General Ledger
5 3 (1.28%) Oracle Payables
5 3 (1.28%) Oracle Receivables
5 3 (1.28%) Oracle Cash Management
5 3 (1.28%) Oracle Assets
6 2 (0.85%) Oracle Internet Expenses
6 2 (0.85%) Oracle Subledger Accounting
7 1 (0.43%) Oracle AGIS
7 1 (0.43%) Oracle E-Business Tax
7 1 (0.43%) Oracle Procure-to-Pay
7 1 (0.43%) Infor M3
7 1 (0.43%) Movex
7 1 (0.43%) Oracle Financials
Cloud Services
1 1 (0.43%) Taleo
1 1 (0.43%) Office 365
Communications & Networking
1 18 (7.66%) DNS
1 18 (7.66%) Firewall
2 17 (7.23%) DMZ
3 15 (6.38%) LAN
3 15 (6.38%) TCP/IP
4 14 (5.96%) WAN
4 14 (5.96%) SMTP
5 13 (5.53%) FTP
5 13 (5.53%) HTTP
5 13 (5.53%) HTTPS
5 13 (5.53%) Wi-Fi
6 7 (2.98%) DHCP
7 5 (2.13%) SAN
8 4 (1.70%) VPN
8 4 (1.70%) Intrusion Detection
9 2 (0.85%) Cisco IPT
9 2 (0.85%) IP Telephony
9 2 (0.85%) VoIP
9 2 (0.85%) Extranet
9 2 (0.85%) DDNS
Database & Business Intelligence
1 67 (28.51%) SQL Server
2 19 (8.09%) Oracle Database
3 7 (2.98%) SQL Server 2008
4 5 (2.13%) SQL Server 2005
5 3 (1.28%) Relational Database
6 2 (0.85%) SQL Server 2012
6 2 (0.85%) MySQL
6 2 (0.85%) DTS
6 2 (0.85%) IDOL
7 1 (0.43%) SQL Server Reporting Services
7 1 (0.43%) SQL Server Integration Services
7 1 (0.43%) SQL Server Analysis Services
7 1 (0.43%) DB2
7 1 (0.43%) Crystal Reports
7 1 (0.43%) Oracle Reports
7 1 (0.43%) MaxDB
Development Applications
1 1 (0.43%) JIRA
General
1 89 (37.87%) Finance
2 20 (8.51%) Legal
3 16 (6.81%) Law
4 14 (5.96%) Back Office
5 12 (5.11%) Banking
6 11 (4.68%) Investment Banking
7 4 (1.70%) Telecoms
8 3 (1.28%) Electronics
8 3 (1.28%) Manufacturing
8 3 (1.28%) Marketing
9 2 (0.85%) Billing
9 2 (0.85%) General Ledger
9 2 (0.85%) Front Office
10 1 (0.43%) Retail
Libraries, Frameworks & Software Standards
1 35 (14.89%) .NET
2 23 (9.79%) HTML
3 18 (7.66%) JSP
4 15 (6.38%) SOAP
5 13 (5.53%) Struts
5 13 (5.53%) Hibernate
5 13 (5.53%) JSF
5 13 (5.53%) jQuery
5 13 (5.53%) JBoss Seam
5 13 (5.53%) Java EE 5
5 13 (5.53%) RichFaces
5 13 (5.53%) REST
5 13 (5.53%) JAX-RS
6 12 (5.11%) XML
7 8 (3.40%) WebSphere Message Broker
8 6 (2.55%) CSS
9 5 (2.13%) ASP.NET
9 5 (2.13%) XSLT
10 4 (1.70%) WebSphere MQ
10 4 (1.70%) Web Services
Miscellaneous
1 16 (6.81%) Analytical Skills
2 7 (2.98%) Management Information System
3 6 (2.55%) Blackberry
4 5 (2.13%) Computer Science
5 4 (1.70%) DataPower
6 3 (1.28%) DTV
7 2 (0.85%) Credit Derivative
7 2 (0.85%) Derivative
7 2 (0.85%) Mathematics
7 2 (0.85%) Fat Client
7 2 (0.85%) Video Conferencing
7 2 (0.85%) Reference Data
7 2 (0.85%) iPhone
7 2 (0.85%) CMDB
7 2 (0.85%) Thin Client
8 1 (0.43%) Wiki
8 1 (0.43%) Open Source
8 1 (0.43%) iPad
8 1 (0.43%) Enterprise Storage
8 1 (0.43%) Physics
Operating Systems
1 103 (43.83%) Windows
2 54 (22.98%) Windows 7
3 42 (17.87%) UNIX
4 37 (15.74%) Linux
5 28 (11.91%) Windows Server 2003
6 17 (7.23%) Windows Server 2008
7 16 (6.81%) Windows Server 2012
8 12 (5.11%) Windows XP
8 12 (5.11%) Red Hat Enterprise Linux
9 6 (2.55%) Solaris
10 2 (0.85%) AIX
10 2 (0.85%) CentOS
10 2 (0.85%) Windows Phone
11 1 (0.43%) Apple iOS
11 1 (0.43%) Windows 8
11 1 (0.43%) Windows 2000 Server
11 1 (0.43%) SUSE
11 1 (0.43%) Ubuntu
11 1 (0.43%) Windows Vista
Processes & Methodologies
1 107 (45.53%) ITIL
2 26 (11.06%) CRM
3 23 (9.79%) Release Management
4 20 (8.51%) Change Management
5 17 (7.23%) Business Intelligence
6 16 (6.81%) Project Management
6 16 (6.81%) Disaster Recovery
7 11 (4.68%) Data Modelling
7 11 (4.68%) Performance Monitoring
8 9 (3.83%) Asset Management
9 8 (3.40%) Problem Management
10 7 (2.98%) Capacity Management
10 7 (2.98%) E-Commerce
11 6 (2.55%) Service Management
11 6 (2.55%) Migration
11 6 (2.55%) Information Security
11 6 (2.55%) Incident Management
11 6 (2.55%) Service Delivery
11 6 (2.55%) Fault Management
12 4 (1.70%) Agile Software Development
Programming Languages
1 88 (37.45%) SQL
2 38 (16.17%) C#
3 32 (13.62%) Java
4 22 (9.36%) VB
4 22 (9.36%) PowerShell
5 18 (7.66%) VBA
5 18 (7.66%) JavaScript
6 16 (6.81%) T-SQL
6 16 (6.81%) PL/SQL
7 13 (5.53%) Shell Script
8 6 (2.55%) C++
9 4 (1.70%) Perl
10 2 (0.85%) VB.NET
11 1 (0.43%) ABAP
11 1 (0.43%) Python
11 1 (0.43%) Bash Shell
11 1 (0.43%) sed
11 1 (0.43%) PHP
Qualifications
1 26 (11.06%) Degree
2 13 (5.53%) MCP
3 7 (2.98%) Microsoft Certification
4 5 (2.13%) Cisco Certification
4 5 (2.13%) ITIL Certification
5 4 (1.70%) HND
6 3 (1.28%) MCSE
7 2 (0.85%) CCNA
7 2 (0.85%) Security Cleared
8 1 (0.43%) CCENT
8 1 (0.43%) PMI Certification
8 1 (0.43%) MOS
8 1 (0.43%) MCDST
8 1 (0.43%) CIPD
8 1 (0.43%) A+ Certification
8 1 (0.43%) CCNP
Quality Assurance & Compliance
1 26 (11.06%) SLA
2 14 (5.96%) ISO/IEC 27001
3 3 (1.28%) QA
4 1 (0.43%) ISO 9001
System Software
1 51 (21.70%) Active Directory
2 18 (7.66%) VMware Infrastructure
3 6 (2.55%) Hyper-V
4 3 (1.28%) VMware ESX
5 2 (0.85%) VMware ESXi
6 1 (0.43%) XenApp
Systems Management
1 4 (1.70%) Control-M
1 4 (1.70%) SCCM
2 2 (0.85%) SCOM
2 2 (0.85%) NetBackup
3 1 (0.43%) Business Desktop Deployment
3 1 (0.43%) Nagios
3 1 (0.43%) SCVMM
3 1 (0.43%) McAfee ePO
3 1 (0.43%) HP SIM
3 1 (0.43%) Systems Management Server (SMS)
Vendors
1 97 (41.28%) Microsoft
2 52 (22.13%) Oracle
3 31 (13.19%) Cognos
4 30 (12.77%) Sybase
5 23 (9.79%) VMware
6 14 (5.96%) Red Hat
7 13 (5.53%) Interwoven
8 11 (4.68%) Fidessa
8 11 (4.68%) thinkFolio
9 10 (4.26%) Informatica
10 9 (3.83%) Bloomberg
11 8 (3.40%) Cisco
12 6 (2.55%) HP
13 5 (2.13%) IBM
13 5 (2.13%) Lotus
14 4 (1.70%) SAP
14 4 (1.70%) Citrix
15 3 (1.28%) Intel
16 2 (0.85%) BMC
16 2 (0.85%) CommVault
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