The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 55 78 58
Rank change year-on-year
+23 -20
Permanent jobs requiring a Support Analyst 130 88 119
As % of all permanent IT jobs located in Scotland 3.63% 2.85% 3.66%
As % of the Job Titles category 3.81% 3.01% 3.88%
Number of salaries quoted 65 41 77
Average salary £32,000 £30,000 £35,000
Average salary % change year-on-year
+6.66% -14.28%
90% offered a salary of more than £22,200 £20,100 £25,600
10% offered a salary of more than £41,900 £40,000 £40,000
UK excluding London average salary £27,500 £28,000 £28,500
% change year-on-year
-1.78% -1.75%
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3411 2920 3064
As % of all permanent IT jobs located in Scotland 95.17% 94.56% 94.28%
Number of salaries quoted 2175 1911 2096
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £28,500 £26,744
10% offered a salary of more than £57,500 £57,500 £55,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Scotland region.

Support Analyst Salary Trend in Scotland

Support Analyst
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Support Analyst across the Scotland region over the 3 months to 17 September 2014.

Support Analyst Salary Histogram in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +13 61 £40,000 +23.07% 6
Edinburgh +4 48 £32,500 +8.33% 3
Aberdeen +3 5 £36,000 +10.76%
Scottish Borders +3 4 £20,000 -
West Lothian +6 2 £40,000 -
Fife +2 2 £27,000 +17.39%
Stirling -24 2 £20,000 +8.10%
Renfrewshire - 2 £27,500 - 1
Inverclyde - 1 £32,000 -
South Lanarkshire - 1 £25,000 -
Highlands - 1 £20,000 -
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 17 September 2014, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 112 (47.06%) ITIL
2 103 (43.28%) Windows
3 83 (34.87%) Microsoft
4 75 (31.51%) SQL
5 69 (28.99%) MS Excel
6 58 (24.37%) Active Directory
7 56 (23.53%) MS Office
8 53 (22.27%) Finance
9 51 (21.43%) Windows 7
10 44 (18.49%) SQL Server
11 43 (18.07%) Oracle
12 40 (16.81%) SharePoint
13 32 (13.45%) .NET
14 31 (13.03%) C#
15 28 (11.76%) Linux
16 26 (10.92%) Legal
17 25 (10.50%) UNIX
18 23 (9.66%) Windows Server 2003
18 23 (9.66%) Law
18 23 (9.66%) MS PowerPoint
18 23 (9.66%) WorkSite
18 23 (9.66%) Release Management
19 21 (8.82%) HTML
20 20 (8.40%) CRM
20 20 (8.40%) Interwoven
21 19 (7.98%) Cognos
21 19 (7.98%) Windows XP
22 18 (7.56%) Java
22 18 (7.56%) Sybase
22 18 (7.56%) Dynamics CRM

Support Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 17 September 2014, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (16.81%) SharePoint
2 23 (9.66%) WorkSite
3 16 (6.72%) MS Exchange
4 15 (6.30%) CMS
5 13 (5.46%) WebSphere
6 11 (4.62%) IIS
7 10 (4.20%) IBM Notes
8 9 (3.78%) WebSphere Application Server
9 7 (2.94%) WebSphere Process Server
9 7 (2.94%) WebSphere Portal
9 7 (2.94%) Exchange Server 2010
10 4 (1.68%) Lync
10 4 (1.68%) Blackberry Enterprise Server
10 4 (1.68%) Tomcat
10 4 (1.68%) WebLogic
11 3 (1.26%) IBM HTTP Server
12 2 (0.84%) NetWeaver
12 2 (0.84%) Lotus Domino
12 2 (0.84%) SharePoint 2013
12 2 (0.84%) SharePoint 2010
Applications
1 69 (28.99%) MS Excel
2 56 (23.53%) MS Office
3 23 (9.66%) MS PowerPoint
4 4 (1.68%) Spreadsheet
5 1 (0.42%) AutoCAD
Business Applications
1 18 (7.56%) Dynamics CRM
1 18 (7.56%) Oracle EBS R12
2 12 (5.04%) Oracle Applications
3 11 (4.62%) Markit EDM
4 10 (4.20%) Oracle EBS
5 7 (2.94%) Oracle 11i
5 7 (2.94%) Oracle iProcurement
5 7 (2.94%) Oracle General Ledger
5 7 (2.94%) Oracle Payables
5 7 (2.94%) Oracle Receivables
5 7 (2.94%) Oracle Cash Management
6 6 (2.52%) Oracle Assets
6 6 (2.52%) Oracle Subledger Accounting
6 6 (2.52%) Oracle Financials
6 6 (2.52%) Oracle Payroll
7 5 (2.10%) Oracle Internet Expenses
8 4 (1.68%) SAP Oil and Gas
9 2 (0.84%) MFGPRO
9 2 (0.84%) Oracle E-Business Tax
10 1 (0.42%) Oracle Procure-to-Pay
Cloud Services
1 1 (0.42%) Taleo
1 1 (0.42%) Office 365
Communications & Networking
1 15 (6.30%) DNS
2 14 (5.88%) TCP/IP
3 13 (5.46%) HTTPS
3 13 (5.46%) SMTP
3 13 (5.46%) FTP
3 13 (5.46%) HTTP
4 9 (3.78%) LAN
4 9 (3.78%) Firewall
5 8 (3.36%) SSL
5 8 (3.36%) VPN
6 7 (2.94%) SAN
7 6 (2.52%) VoIP
7 6 (2.52%) DHCP
8 5 (2.10%) WAN
9 4 (1.68%) DMZ
9 4 (1.68%) NAS
10 3 (1.26%) Wi-Fi
10 3 (1.26%) Intrusion Detection
11 2 (0.84%) Cisco IPT
11 2 (0.84%) Wireless
Database & Business Intelligence
1 44 (18.49%) SQL Server
2 9 (3.78%) Oracle Reports
3 6 (2.52%) Oracle Database
4 4 (1.68%) SQL Server 2008
5 3 (1.26%) Relational Database
5 3 (1.26%) DTS
5 3 (1.26%) SQL Server 2005
6 2 (0.84%) SQL Server Integration Services
6 2 (0.84%) SQL Server Reporting Services
6 2 (0.84%) DB2
6 2 (0.84%) Crystal Reports
7 1 (0.42%) SQL Server 2012
7 1 (0.42%) SQL Server Analysis Services
7 1 (0.42%) KDB
7 1 (0.42%) RDBMS
7 1 (0.42%) SAP BW
Development Applications
1 1 (0.42%) Subversion
1 1 (0.42%) Fiddler
1 1 (0.42%) Git (software)
General
1 53 (22.27%) Finance
2 26 (10.92%) Legal
3 23 (9.66%) Law
4 12 (5.04%) Banking
5 9 (3.78%) Investment Banking
6 5 (2.10%) General Ledger
6 5 (2.10%) Billing
6 5 (2.10%) Telecoms
7 4 (1.68%) Electronics
7 4 (1.68%) Manufacturing
7 4 (1.68%) Marketing
8 3 (1.26%) Back Office
9 2 (0.84%) Front Office
9 2 (0.84%) Aerospace
9 2 (0.84%) French Language
10 1 (0.42%) Retail
Libraries, Frameworks & Software Standards
1 32 (13.45%) .NET
2 21 (8.82%) HTML
3 10 (4.20%) XML
4 5 (2.10%) XSLT
4 5 (2.10%) CSS
5 4 (1.68%) JSP
5 4 (1.68%) SOAP
5 4 (1.68%) WebSphere Message Broker
5 4 (1.68%) ASP.NET
6 3 (1.26%) WebSphere MQ
7 1 (0.42%) Middleware
7 1 (0.42%) Hibernate
7 1 (0.42%) SAP Basis
7 1 (0.42%) JSF
7 1 (0.42%) Software Packaging
7 1 (0.42%) WPF
7 1 (0.42%) jQuery
7 1 (0.42%) JBoss Seam
7 1 (0.42%) Java EE 5
7 1 (0.42%) RichFaces
Miscellaneous
1 18 (7.56%) Analytical Skills
2 11 (4.62%) Blackberry
3 9 (3.78%) Statistics
4 8 (3.36%) Management Information System
5 5 (2.10%) iPad
6 4 (1.68%) DTV
6 4 (1.68%) Computer Science
7 3 (1.26%) Derivative
7 3 (1.26%) DataPower
8 2 (0.84%) Reference Data
8 2 (0.84%) iPhone
8 2 (0.84%) Foreign Exchange (FX)
8 2 (0.84%) Replication
8 2 (0.84%) Equities
8 2 (0.84%) Credit Derivative
9 1 (0.42%) PDA
9 1 (0.42%) Mainframe
9 1 (0.42%) GIS
9 1 (0.42%) Thin Client
9 1 (0.42%) Equity Derivative
Operating Systems
1 103 (43.28%) Windows
2 51 (21.43%) Windows 7
3 28 (11.76%) Linux
4 25 (10.50%) UNIX
5 23 (9.66%) Windows Server 2003
6 19 (7.98%) Windows XP
7 18 (7.56%) Windows Server 2008
8 11 (4.62%) Windows Server 2012
9 9 (3.78%) Red Hat Enterprise Linux
10 8 (3.36%) Oracle Linux
11 4 (1.68%) Solaris
12 2 (0.84%) Mac OS X
12 2 (0.84%) Windows Phone
13 1 (0.42%) Apple iOS
13 1 (0.42%) CentOS
13 1 (0.42%) Ubuntu
Processes & Methodologies
1 112 (47.06%) ITIL
2 23 (9.66%) Release Management
3 20 (8.40%) CRM
4 17 (7.14%) Change Management
5 15 (6.30%) Service Delivery
5 15 (6.30%) Problem Management
6 14 (5.88%) Performance Monitoring
7 12 (5.04%) Project Management
8 11 (4.62%) Data Modelling
8 11 (4.62%) Asset Management
8 11 (4.62%) Systems Analysis
9 10 (4.20%) Fault Management
9 10 (4.20%) Information Security
9 10 (4.20%) Capacity Management
9 10 (4.20%) Continuous Improvement
10 8 (3.36%) Software Deployment
10 8 (3.36%) Business Intelligence
10 8 (3.36%) Incident Management
11 7 (2.94%) Disaster Recovery
12 6 (2.52%) E-business
Programming Languages
1 75 (31.51%) SQL
2 31 (13.03%) C#
3 18 (7.56%) Java
3 18 (7.56%) PowerShell
4 15 (6.30%) T-SQL
4 15 (6.30%) PL/SQL
5 11 (4.62%) JavaScript
6 8 (3.36%) VB
7 6 (2.52%) Shell Script
8 5 (2.10%) VBA
8 5 (2.10%) C++
9 4 (1.68%) Perl
10 2 (0.84%) Python
10 2 (0.84%) VB.NET
11 1 (0.42%) ABAP
11 1 (0.42%) VB6
11 1 (0.42%) Bash Shell
11 1 (0.42%) PHP
11 1 (0.42%) VBScript
Qualifications
1 15 (6.30%) MCP
1 15 (6.30%) Degree
2 11 (4.62%) Microsoft Certification
3 6 (2.52%) MCSE
4 4 (1.68%) HND
4 4 (1.68%) Cisco Certification
4 4 (1.68%) ITIL Certification
4 4 (1.68%) MCITP
5 3 (1.26%) MOS
5 3 (1.26%) CCNA
6 1 (0.42%) A+ Certification
6 1 (0.42%) MCSA
6 1 (0.42%) MCDST
6 1 (0.42%) CIPD
6 1 (0.42%) CCENT
6 1 (0.42%) SC Cleared
6 1 (0.42%) Security Cleared
Quality Assurance & Compliance
1 17 (7.14%) SLA
2 9 (3.78%) ISO/IEC 27001
3 4 (1.68%) QA
3 4 (1.68%) ISO 9001
System Software
1 58 (24.37%) Active Directory
2 10 (4.20%) VMware Infrastructure
3 6 (2.52%) Hyper-V
4 3 (1.26%) VMware ESXi
5 1 (0.42%) XenApp
5 1 (0.42%) VMware ESX
5 1 (0.42%) Microsoft App-V
Systems Management
1 3 (1.26%) SCCM
2 2 (0.84%) Control-M
2 2 (0.84%) HP Quality Center
3 1 (0.42%) Systems Management Server (SMS)
3 1 (0.42%) WSUS
3 1 (0.42%) SCOM
3 1 (0.42%) SCVMM
Vendors
1 83 (34.87%) Microsoft
2 43 (18.07%) Oracle
3 20 (8.40%) Interwoven
4 19 (7.98%) Cognos
5 18 (7.56%) Sybase
6 13 (5.46%) VMware
7 12 (5.04%) Lotus
8 11 (4.62%) thinkFolio
8 11 (4.62%) Fidessa
8 11 (4.62%) Cisco
8 11 (4.62%) Citrix
9 10 (4.20%) Red Hat
10 9 (3.78%) Bloomberg
10 9 (3.78%) Informatica
11 6 (2.52%) SAP
12 5 (2.10%) IBM
12 5 (2.10%) Apple
13 3 (1.26%) Twitter
13 3 (1.26%) Pegasus
14 2 (0.84%) Sage
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