The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Support Analyst
Rank 100 84 65
Rank change year-on-year
-16 -19
Permanent jobs requiring a Support Analyst 64 99 116
As % of all permanent IT jobs located in Scotland 2.02% 2.45% 3.67%
As % of the Job Titles category 2.15% 2.58% 3.89%
Number of salaries quoted 37 48 78
Average salary £27,000 £27,500 £29,000
Average salary % change year-on-year
-1.81% -5.17%
90% offered a salary of more than £20,100 £19,850 £20,500
10% offered a salary of more than £38,500 £37,800 £37,500
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2983 3837 2983
As % of all permanent IT jobs located in Scotland 93.95% 95.07% 94.25%
Number of salaries quoted 1843 2505 1747
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £28,000 £27,500 £25,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Scotland region.

Support Analyst Salary Trend in Scotland

Support Analyst
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Support Analyst across the Scotland region over the 3 months to 17 April 2015.

Support Analyst Salary Histogram in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -7 23 £27,500 -6.77% 2
Glasgow +3 22 £23,000 -14.01% 3
Falkirk - 4 £19,500 -
Aberdeen +7 3 £35,000 +29.62%
Stirling -1 3 £28,000 +7.69%
West Lothian +1 2 £25,750 -
Fife - 2 £42,000 -
North Lanarkshire +1 1 - -
Argyll and Bute - 1 £21,500 -
Scottish Borders - 1 £21,500 -
Perthshire - 1 - -
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 17 April 2015, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 74 (49.01%) Windows
2 69 (45.70%) Microsoft
2 69 (45.70%) Finance
3 45 (29.80%) SQL
4 43 (28.48%) MS Excel
5 40 (26.49%) ITIL
6 39 (25.83%) Active Directory
7 38 (25.17%) MS Office
8 37 (24.50%) SQL Server
9 35 (23.18%) Linux
9 35 (23.18%) Windows 7
10 32 (21.19%) Degree
11 30 (19.87%) MS Exchange
12 27 (17.88%) Oracle
12 27 (17.88%) VMware
13 26 (17.22%) SLA
14 25 (16.56%) UNIX
15 24 (15.89%) VMware Infrastructure
16 20 (13.25%) Sybase
17 19 (12.58%) Java
18 16 (10.60%) Cognos
19 15 (9.93%) Windows Server 2008
19 15 (9.93%) Disaster Recovery
20 14 (9.27%) JBoss
20 14 (9.27%) VBA
20 14 (9.27%) VB
20 14 (9.27%) Windows Server 2003
21 13 (8.61%) HP
21 13 (8.61%) Business Intelligence
21 13 (8.61%) Firewall

Support Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 17 April 2015, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (19.87%) MS Exchange
2 14 (9.27%) JBoss
3 11 (7.28%) WebLogic
4 6 (3.97%) SharePoint
5 5 (3.31%) WorkSite
5 5 (3.31%) Exchange Server 2007
5 5 (3.31%) Exchange Server 2010
6 4 (2.65%) Lync
7 3 (1.99%) Blackberry Enterprise Server
8 2 (1.32%) CMS
8 2 (1.32%) Apache
8 2 (1.32%) Tomcat
9 1 (0.66%) IIS
9 1 (0.66%) Exchange Server 2003
9 1 (0.66%) BizTalk Server
9 1 (0.66%) GroupWise
9 1 (0.66%) Confluence
9 1 (0.66%) SharePoint 2013
9 1 (0.66%) Exchange Server 2013
Applications
1 43 (28.48%) MS Excel
2 38 (25.17%) MS Office
3 5 (3.31%) MS PowerPoint
4 1 (0.66%) MS Visio
Business Applications
1 2 (1.32%) Dynamics NAV
1 2 (1.32%) Markit EDM
2 1 (0.66%) Oracle Payables
2 1 (0.66%) Oracle Receivables
2 1 (0.66%) Oracle Cash Management
2 1 (0.66%) Oracle Assets
2 1 (0.66%) Oracle Internet Expenses
2 1 (0.66%) Oracle Subledger Accounting
2 1 (0.66%) Dynamics AX
2 1 (0.66%) thinkFolio
2 1 (0.66%) Oracle General Ledger
2 1 (0.66%) Oracle EBS R12
2 1 (0.66%) Oracle iProcurement
2 1 (0.66%) SAP FI
2 1 (0.66%) Oracle EBS
2 1 (0.66%) Oracle Applications
2 1 (0.66%) SAP Oil and Gas
Cloud Services
1 2 (1.32%) Office 365
2 1 (0.66%) Cloud Computing
2 1 (0.66%) SaaS
Communications & Networking
1 13 (8.61%) Firewall
2 12 (7.95%) LAN
2 12 (7.95%) WAN
3 11 (7.28%) Wi-Fi
4 10 (6.62%) DMZ
5 5 (3.31%) DNS
6 4 (2.65%) VPN
7 3 (1.99%) TCP/IP
7 3 (1.99%) SAN
8 2 (1.32%) SMTP
8 2 (1.32%) VoIP
9 1 (0.66%) LDAP
9 1 (0.66%) ADSL
9 1 (0.66%) Broadband
9 1 (0.66%) DHCP
9 1 (0.66%) FTP
9 1 (0.66%) HTTP
9 1 (0.66%) HTTPS
9 1 (0.66%) Intrusion Detection
9 1 (0.66%) Unified Communications
Database & Business Intelligence
1 37 (24.50%) SQL Server
2 13 (8.61%) Oracle Database
3 5 (3.31%) Relational Database
4 3 (1.99%) SQL Server 2008
4 3 (1.99%) RDBMS
5 2 (1.32%) DB2
5 2 (1.32%) MySQL
5 2 (1.32%) KDB
6 1 (0.66%) DataStage
6 1 (0.66%) IDOL
6 1 (0.66%) SQL Server 2005
6 1 (0.66%) SQL Server 2012
6 1 (0.66%) MaxDB
Development Applications
1 1 (0.66%) JIRA
General
1 69 (45.70%) Finance
2 11 (7.28%) Back Office
3 8 (5.30%) Banking
4 6 (3.97%) Investment Banking
5 4 (2.65%) Marketing
5 4 (2.65%) Automotive
6 2 (1.32%) Legal
6 2 (1.32%) Manufacturing
7 1 (0.66%) Advertising
7 1 (0.66%) Law
7 1 (0.66%) Telecoms
7 1 (0.66%) Aerospace
7 1 (0.66%) General Ledger
7 1 (0.66%) Billing
Libraries, Frameworks & Software Standards
1 11 (7.28%) JSP
1 11 (7.28%) SOAP
1 11 (7.28%) Struts
1 11 (7.28%) Hibernate
1 11 (7.28%) jQuery
1 11 (7.28%) JBoss Seam
1 11 (7.28%) Java EE 5
1 11 (7.28%) RichFaces
1 11 (7.28%) JSF
1 11 (7.28%) REST
1 11 (7.28%) JAX-RS
2 10 (6.62%) .NET
3 6 (3.97%) .NET Framework
4 4 (2.65%) ASP.NET
5 2 (1.32%) Web Services
5 2 (1.32%) XML
5 2 (1.32%) FIX Protocol
5 2 (1.32%) ASP.NET MVC
5 2 (1.32%) HTML
6 1 (0.66%) AppFabric
Miscellaneous
1 9 (5.96%) Analytical Skills
2 6 (3.97%) Blackberry
3 2 (1.32%) Equities
3 2 (1.32%) Derivative
3 2 (1.32%) Computer Science
3 2 (1.32%) Video Conferencing
3 2 (1.32%) iPhone
4 1 (0.66%) iPad
4 1 (0.66%) Enterprise Storage
4 1 (0.66%) Data Structures
4 1 (0.66%) Life Science
4 1 (0.66%) CMDB
4 1 (0.66%) Wiki
4 1 (0.66%) Management Information System
4 1 (0.66%) Client/Server
4 1 (0.66%) PMI
Operating Systems
1 74 (49.01%) Windows
2 35 (23.18%) Linux
2 35 (23.18%) Windows 7
3 25 (16.56%) UNIX
4 15 (9.93%) Windows Server 2008
5 14 (9.27%) Windows Server 2003
6 12 (7.95%) Windows XP
7 11 (7.28%) Red Hat Enterprise Linux
8 10 (6.62%) Windows Server 2012
8 10 (6.62%) AIX
9 8 (5.30%) Solaris
10 2 (1.32%) Windows Mobile
10 2 (1.32%) Windows Vista
11 1 (0.66%) Android
11 1 (0.66%) Ubuntu
11 1 (0.66%) Mac OS X
11 1 (0.66%) Apple iOS
11 1 (0.66%) Windows 8
11 1 (0.66%) Windows 2000 Server
11 1 (0.66%) CentOS
Processes & Methodologies
1 40 (26.49%) ITIL
2 15 (9.93%) Disaster Recovery
3 13 (8.61%) Business Intelligence
4 11 (7.28%) Change Management
5 10 (6.62%) Asset Management
6 9 (5.96%) CRM
6 9 (5.96%) Project Management
7 8 (5.30%) Mentoring
8 7 (4.64%) Coaching
8 7 (4.64%) Release Management
8 7 (4.64%) ERP
9 6 (3.97%) Service Management
9 6 (3.97%) Service Delivery
9 6 (3.97%) Migration
10 5 (3.31%) Incident Management
10 5 (3.31%) Problem Management
10 5 (3.31%) Continuous Integration
11 4 (2.65%) Digital Marketing
11 4 (2.65%) Unit Testing
12 3 (1.99%) Wealth Management
Programming Languages
1 45 (29.80%) SQL
2 19 (12.58%) Java
3 14 (9.27%) VB
3 14 (9.27%) VBA
4 12 (7.95%) JavaScript
4 12 (7.95%) C#
5 9 (5.96%) Perl
6 7 (4.64%) Shell Script
6 7 (4.64%) PL/SQL
7 4 (2.65%) Bash Shell
8 3 (1.99%) PowerShell
8 3 (1.99%) C++
9 2 (1.32%) T-SQL
9 2 (1.32%) Korn
9 2 (1.32%) Python
10 1 (0.66%) ABAP
10 1 (0.66%) Delphi
10 1 (0.66%) PHP
Qualifications
1 32 (21.19%) Degree
2 7 (4.64%) Cisco Certification
3 6 (3.97%) Microsoft Certification
3 6 (3.97%) HND
4 5 (3.31%) MCP
5 4 (2.65%) MCSE
6 3 (1.99%) MCDST
7 2 (1.32%) Security Cleared
7 2 (1.32%) ITIL Foundation Certificate
7 2 (1.32%) CCNP
7 2 (1.32%) CCNA
7 2 (1.32%) ITIL Certification
8 1 (0.66%) PMI Certification
8 1 (0.66%) MOS
8 1 (0.66%) MCITP
8 1 (0.66%) MCSA
8 1 (0.66%) HNC
8 1 (0.66%) PRINCE2 Certification
8 1 (0.66%) A+ Certification
Quality Assurance & Compliance
1 26 (17.22%) SLA
2 4 (2.65%) ISO/IEC 27001
3 2 (1.32%) QA
4 1 (0.66%) ISO 9001
System Software
1 39 (25.83%) Active Directory
2 24 (15.89%) VMware Infrastructure
3 10 (6.62%) VMware ESX
4 2 (1.32%) Hyper-V
5 1 (0.66%) XenApp
5 1 (0.66%) XenDesktop
5 1 (0.66%) vSphere
5 1 (0.66%) Microsoft App-V
Systems Management
1 11 (7.28%) Control-M
2 8 (5.30%) NetBackup
2 8 (5.30%) HP SIM
3 2 (1.32%) SCCM
3 2 (1.32%) Systems Management Server (SMS)
4 1 (0.66%) SCOM
4 1 (0.66%) McAfee ePO
4 1 (0.66%) ITRS Geneos
4 1 (0.66%) Business Desktop Deployment
4 1 (0.66%) Nagios
Vendors
1 69 (45.70%) Microsoft
2 27 (17.88%) Oracle
2 27 (17.88%) VMware
3 20 (13.25%) Sybase
4 16 (10.60%) Cognos
5 13 (8.61%) HP
6 10 (6.62%) Red Hat
7 8 (5.30%) BMC
7 8 (5.30%) Cisco
7 8 (5.30%) SolarWinds
8 6 (3.97%) Informatica
8 6 (3.97%) Veritas
9 4 (2.65%) Citrix
10 3 (1.99%) Sun
11 2 (1.32%) EMC
11 2 (1.32%) Intel
11 2 (1.32%) SAP
11 2 (1.32%) Apple
11 2 (1.32%) NetApp
11 2 (1.32%) Twitter
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