The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 85 56 56
Rank change year-on-year
-29 0
Permanent jobs requiring a Support Analyst 95 117 118
As % of all permanent IT jobs located in Scotland 2.33% 3.70% 3.34%
As % of the Job Titles category 2.45% 3.92% 3.49%
Number of salaries quoted 45 77 92
Average salary £27,500 £27,500 £30,000
Average salary % change year-on-year
- -8.33%
90% offered a salary of more than £20,400 £20,800 £22,500
10% offered a salary of more than £38,100 £37,500 £40,450
UK excluding London average salary £27,500 £27,500 £28,000
% change year-on-year
- -1.78%
Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3877 2985 3380
As % of all permanent IT jobs located in Scotland 95.05% 94.34% 95.62%
Number of salaries quoted 2528 1740 2514
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £25,000 £25,500
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
Support Analyst
UK

Support Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Scotland

Support Analyst
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Scotland region.

Support Analyst Salary Trend in Scotland

Support Analyst
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing Support Analyst across the Scotland region over the 3 months to 23 April 2014.

Support Analyst Salary Histogram in Scotland

Support Analyst
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Scotland region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Edinburgh -19 40 £30,000 +20.00% 1
Glasgow -28 27 £27,250 -0.90% 1
Aberdeen -3 20 £27,000 -22.85%
Inverclyde - 2 £30,000 -
Stirling - 2 £26,000 -
North Lanarkshire -3 1 £30,000 +0.84%
Dundee - 1 £24,000 -
West Lothian - 1 - - 1
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 23 April 2014, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 72 (45.86%) Windows
2 47 (29.94%) ITIL
3 43 (27.39%) SQL Server
4 40 (25.48%) SQL
5 35 (22.29%) Microsoft
5 35 (22.29%) Finance
6 32 (20.38%) Oracle
7 30 (19.11%) Windows XP
7 30 (19.11%) Active Directory
8 29 (18.47%) VMware
9 27 (17.20%) MS Office
10 26 (16.56%) Windows Server 2008
10 26 (16.56%) Windows 7
11 24 (15.29%) Citrix
11 24 (15.29%) Windows Server 2003
12 23 (14.65%) UNIX
13 21 (13.38%) Linux
13 21 (13.38%) SharePoint
14 19 (12.10%) MS Excel
15 18 (11.46%) MS Exchange
16 16 (10.19%) SSL
16 16 (10.19%) Cisco
16 16 (10.19%) WebSphere
17 15 (9.55%) Degree
17 15 (9.55%) Firewall
17 15 (9.55%) VMware Infrastructure
18 14 (8.92%) Windows Server 2012
18 14 (8.92%) Service Delivery
18 14 (8.92%) Java
19 13 (8.28%) MCP

Support Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 23 April 2014, IT jobs across the Scotland region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (13.38%) SharePoint
2 18 (11.46%) MS Exchange
3 16 (10.19%) WebSphere
4 12 (7.64%) WebSphere Process Server
4 12 (7.64%) WebSphere Application Server
4 12 (7.64%) WebSphere Portal
5 11 (7.01%) Exchange Server 2010
6 8 (5.10%) SharePoint 2010
6 8 (5.10%) IIS
7 7 (4.46%) CMS
7 7 (4.46%) SharePoint 2013
8 6 (3.82%) WebLogic
9 4 (2.55%) IBM Notes
9 4 (2.55%) Apache
10 3 (1.91%) Exchange Server 2007
11 2 (1.27%) WorkSite
11 2 (1.27%) LiveLink
11 2 (1.27%) BizTalk Server
11 2 (1.27%) Blackberry Enterprise Server
11 2 (1.27%) Exchange Server 2013
Applications
1 27 (17.20%) MS Office
2 19 (12.10%) MS Excel
3 2 (1.27%) AutoCAD
4 1 (0.64%) MS Visio
Business Applications
1 4 (2.55%) MFGPRO
2 2 (1.27%) SAP FI/CO
2 2 (1.27%) SAP CO
2 2 (1.27%) Oracle 11i
2 2 (1.27%) Agresso
2 2 (1.27%) SAP FI
2 2 (1.27%) Oracle Payroll
2 2 (1.27%) Dynamics CRM
2 2 (1.27%) Oracle EBS R12
3 1 (0.64%) Dynamics AX
3 1 (0.64%) Dynamics GP
3 1 (0.64%) Dynamics NAV
3 1 (0.64%) Maximo
Cloud Services
1 1 (0.64%) Cloud Computing
Communications & Networking
1 16 (10.19%) SSL
2 15 (9.55%) Firewall
3 13 (8.28%) VPN
4 11 (7.01%) DNS
4 11 (7.01%) SMTP
5 10 (6.37%) DHCP
5 10 (6.37%) VoIP
6 7 (4.46%) TCP/IP
7 6 (3.82%) HTTP
7 6 (3.82%) PBX
7 6 (3.82%) SAN
7 6 (3.82%) Wireless
8 5 (3.18%) HTTPS
8 5 (3.18%) FTP
9 4 (2.55%) NAS
10 2 (1.27%) LAN
10 2 (1.27%) WAN
10 2 (1.27%) Extranet
10 2 (1.27%) DMZ
11 1 (0.64%) Intranet
Database & Business Intelligence
1 43 (27.39%) SQL Server
2 10 (6.37%) Oracle Database
3 8 (5.10%) SQL Server 2008
4 7 (4.46%) MS Access
5 6 (3.82%) SQL Server 2005
5 6 (3.82%) Relational Database
6 5 (3.18%) RDBMS
7 4 (2.55%) MySQL
8 3 (1.91%) SQL Server Reporting Services
8 3 (1.91%) Data Warehouse
9 2 (1.27%) Crystal Reports
9 2 (1.27%) SQL Server 2012
10 1 (0.64%) Informix
10 1 (0.64%) SQL Server Integration Services
Development Applications
1 1 (0.64%) ClearQuest
General
1 35 (22.29%) Finance
2 9 (5.73%) Law
3 8 (5.10%) Telecoms
4 6 (3.82%) Banking
5 5 (3.18%) Aerospace
5 5 (3.18%) Back Office
5 5 (3.18%) Legal
6 3 (1.91%) Retail
6 3 (1.91%) Investment Banking
7 2 (1.27%) Manufacturing
7 2 (1.27%) Games
8 1 (0.64%) Financial Institution
8 1 (0.64%) Front Office
8 1 (0.64%) Retail Banking
8 1 (0.64%) Marketing
8 1 (0.64%) Czech Language
8 1 (0.64%) Multimedia
Libraries, Frameworks & Software Standards
1 10 (6.37%) .NET
2 7 (4.46%) HTML
3 4 (2.55%) SOAP
3 4 (2.55%) XML
3 4 (2.55%) Hibernate
4 3 (1.91%) J2EE
5 2 (1.27%) JSP
5 2 (1.27%) Struts
5 2 (1.27%) Web Services
5 2 (1.27%) Spring
5 2 (1.27%) JSF
5 2 (1.27%) Tapestry
5 2 (1.27%) WCF
5 2 (1.27%) jQuery
5 2 (1.27%) JBoss Seam
5 2 (1.27%) Java EE 5
5 2 (1.27%) RichFaces
5 2 (1.27%) REST
5 2 (1.27%) JAX-RS
6 1 (0.64%) ODBC
Miscellaneous
1 11 (7.01%) Blackberry
2 7 (4.46%) Replication
3 6 (3.82%) Video Conferencing
3 6 (3.82%) iPad
4 5 (3.18%) Clustering
4 5 (3.18%) Client/Server
5 4 (2.55%) Computer Science
6 2 (1.27%) Informatics
6 2 (1.27%) Fat Client
6 2 (1.27%) Thin Client
6 2 (1.27%) Smartphone
7 1 (0.64%) Statistics
7 1 (0.64%) GIS
7 1 (0.64%) Management Information System
7 1 (0.64%) Credit Risk
7 1 (0.64%) Data Extraction
Operating Systems
1 72 (45.86%) Windows
2 30 (19.11%) Windows XP
3 26 (16.56%) Windows Server 2008
3 26 (16.56%) Windows 7
4 24 (15.29%) Windows Server 2003
5 23 (14.65%) UNIX
6 21 (13.38%) Linux
7 14 (8.92%) Windows Server 2012
8 4 (2.55%) Windows Vista
9 2 (1.27%) Red Hat Enterprise Linux
9 2 (1.27%) Oracle Linux
9 2 (1.27%) Windows 8
10 1 (0.64%) Solaris
10 1 (0.64%) Ubuntu
10 1 (0.64%) CentOS
Processes & Methodologies
1 47 (29.94%) ITIL
2 14 (8.92%) Service Delivery
3 13 (8.28%) Incident Management
4 12 (7.64%) Software Deployment
5 9 (5.73%) Service Management
6 7 (4.46%) Capacity Management
7 5 (3.18%) Performance Monitoring
7 5 (3.18%) Data Analysis
7 5 (3.18%) Information Security
7 5 (3.18%) Fault Management
7 5 (3.18%) Change Control
7 5 (3.18%) Change Management
7 5 (3.18%) Project Management
7 5 (3.18%) ERP
8 4 (2.55%) ETL
8 4 (2.55%) Performance Management
8 4 (2.55%) Document Management
9 3 (1.91%) Root Cause Analysis
9 3 (1.91%) Business Intelligence
9 3 (1.91%) CRM
Programming Languages
1 40 (25.48%) SQL
2 14 (8.92%) Java
3 10 (6.37%) PowerShell
4 9 (5.73%) C#
5 8 (5.10%) VB
6 6 (3.82%) PL/SQL
7 4 (2.55%) VBA
8 3 (1.91%) VB6
8 3 (1.91%) VBScript
8 3 (1.91%) JavaScript
9 2 (1.27%) VB.NET
10 1 (0.64%) T-SQL
Qualifications
1 15 (9.55%) Degree
2 13 (8.28%) MCP
3 9 (5.73%) Microsoft Certification
4 8 (5.10%) MCSE
5 6 (3.82%) HND
6 5 (3.18%) MCSA
7 4 (2.55%) MCITP
8 3 (1.91%) MCTS
8 3 (1.91%) Cisco Certification
8 3 (1.91%) HNC
8 3 (1.91%) ITIL Certification
9 2 (1.27%) CCNA
10 1 (0.64%) ACCA
10 1 (0.64%) CIMA
10 1 (0.64%) MOS
10 1 (0.64%) MCDST
Quality Assurance & Compliance
1 13 (8.28%) SLA
2 1 (0.64%) ISO/IEC 27001
System Software
1 30 (19.11%) Active Directory
2 15 (9.55%) VMware Infrastructure
3 9 (5.73%) VMware ESXi
4 7 (4.46%) vSphere
4 7 (4.46%) Hyper-V
5 3 (1.91%) Terminal Services
5 3 (1.91%) VMware ESX
6 1 (0.64%) Microsoft App-V
6 1 (0.64%) Microsoft Virtual Server
6 1 (0.64%) XenApp
6 1 (0.64%) XenDesktop
Systems Management
1 11 (7.01%) SCCM
2 6 (3.82%) Norton AntiVirus
2 6 (3.82%) Backup Exec
3 4 (2.55%) SCOM
4 1 (0.64%) XenMobile
4 1 (0.64%) Control-M
Vendors
1 35 (22.29%) Microsoft
2 32 (20.38%) Oracle
3 29 (18.47%) VMware
4 24 (15.29%) Citrix
5 16 (10.19%) Cisco
6 11 (7.01%) Sybase
7 9 (5.73%) IBM
8 8 (5.10%) JBoss
8 8 (5.10%) Dell
9 7 (4.46%) HP
10 6 (3.82%) Informatica
10 6 (3.82%) Symantec
10 6 (3.82%) McAfee
10 6 (3.82%) Kaspersky
11 5 (3.18%) Lotus
12 4 (2.55%) Apple
13 3 (1.91%) SAP
13 3 (1.91%) Planview
13 3 (1.91%) LANDesk
14 2 (1.27%) Laserfiche
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