The first table below looks at the demand for the Service Desk Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 405 410 431
Rank change year-on-year
+5 +21
Permanent jobs requiring a Service Desk Manager 42 28 15
As % of all permanent IT jobs located in the South East 0.17% 0.12% 0.061%
As % of the Job Titles category 0.18% 0.13% 0.064%
Number of salaries quoted 39 26 13
Average salary £45,000 £50,000 £50,000
Average salary % change year-on-year
-10.00% -
90% offered a salary of more than £32,900 £33,000 £40,000
10% offered a salary of more than £53,000 £50,000 £55,000
UK excluding London average salary £40,000 £45,000 £45,000
% change year-on-year
-11.11% -
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
23021 21689 23440
As % of all permanent IT jobs located in the South East 94.64% 94.95% 95.46%
Number of salaries quoted 18373 17978 20301
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,500 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Service Desk Manager
England

Service Desk Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 16 April 2014.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Surrey +13 17 £45,000 +16.12%
Buckinghamshire -3 13 £34,500 -31.00% 1
Hampshire 0 9 £51,500 +21.17%
West Sussex +2 3 £37,500 -15.73%
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South East

For the 6 months to 16 April 2014, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 52 (65.00%) ITIL
2 29 (36.25%) Microsoft
3 26 (32.50%) Service Delivery
4 25 (31.25%) SLA
5 21 (26.25%) Incident Management
6 18 (22.50%) Service Desk Management
6 18 (22.50%) ITIL Certification
7 15 (18.75%) Service Management
8 14 (17.50%) MS Excel
8 14 (17.50%) Problem Management
9 13 (16.25%) Windows
9 13 (16.25%) Telecoms
10 12 (15.00%) Microsoft Certification
11 10 (12.50%) Citrix
11 10 (12.50%) Active Directory
11 10 (12.50%) Performance Management
12 9 (11.25%) Project Management
13 7 (8.75%) VMware
13 7 (8.75%) Finance
13 7 (8.75%) IBM
13 7 (8.75%) Dell
13 7 (8.75%) Sun
13 7 (8.75%) SQL Server
13 7 (8.75%) MS Exchange
14 6 (7.50%) SQL
14 6 (7.50%) Backup Exec
14 6 (7.50%) Genesys
14 6 (7.50%) CheckPoint
14 6 (7.50%) Degree
14 6 (7.50%) WFM

Service Desk Manager
Top Related IT Skills in the South East by Category

For the 6 months to 16 April 2014, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (8.75%) MS Exchange
2 6 (7.50%) Lync
3 1 (1.25%) SharePoint
3 1 (1.25%) Blackberry Enterprise Server
3 1 (1.25%) Exchange Server 2003
Applications
1 14 (17.50%) MS Excel
2 2 (2.50%) MS Office
3 1 (1.25%) MS Project
3 1 (1.25%) MS Visio
Cloud Services
1 1 (1.25%) Cloud Computing
Communications & Networking
1 4 (5.00%) LAN
1 4 (5.00%) WAN
2 2 (2.50%) VoIP
2 2 (2.50%) Broadband
3 1 (1.25%) Firewall
Database & Business Intelligence
1 7 (8.75%) SQL Server
2 3 (3.75%) Crystal Reports
General
1 13 (16.25%) Telecoms
2 7 (8.75%) Finance
3 3 (3.75%) Banking
4 1 (1.25%) Front Office
Miscellaneous
1 4 (5.00%) Management Information System
2 2 (2.50%) Statistics
3 1 (1.25%) Informatics
3 1 (1.25%) Video Conferencing
3 1 (1.25%) iPhone
3 1 (1.25%) Smart Meter
3 1 (1.25%) iPad
3 1 (1.25%) Health Informatics
3 1 (1.25%) Freedom of Information
3 1 (1.25%) NHS
3 1 (1.25%) Blackberry
Operating Systems
1 13 (16.25%) Windows
2 3 (3.75%) Windows 7
3 2 (2.50%) Windows XP
3 2 (2.50%) Windows Server 2003
3 2 (2.50%) Windows Vista
3 2 (2.50%) Windows Server 2008
4 1 (1.25%) Windows 2000 Server
4 1 (1.25%) Apple iOS
Processes & Methodologies
1 52 (65.00%) ITIL
2 26 (32.50%) Service Delivery
3 21 (26.25%) Incident Management
4 18 (22.50%) Service Desk Management
5 15 (18.75%) Service Management
6 14 (17.50%) Problem Management
7 10 (12.50%) Performance Management
8 9 (11.25%) Project Management
9 6 (7.50%) WFM
9 6 (7.50%) Continuous Improvement
10 5 (6.25%) ITIL V2
10 5 (6.25%) Stakeholder Management
10 5 (6.25%) B2B
11 4 (5.00%) PRINCE2
12 3 (3.75%) Data Security
12 3 (3.75%) Time Management
13 1 (1.25%) Performance Improvement
13 1 (1.25%) Trend Analysis
13 1 (1.25%) Release Management
13 1 (1.25%) Validation
Programming Languages
1 6 (7.50%) SQL
Qualifications
1 18 (22.50%) ITIL Certification
2 12 (15.00%) Microsoft Certification
3 6 (7.50%) Degree
4 4 (5.00%) MCSE
4 4 (5.00%) MCSA
5 2 (2.50%) CCNP
5 2 (2.50%) CCNA
5 2 (2.50%) Cisco Certification
5 2 (2.50%) MCP
5 2 (2.50%) MCITP
6 1 (1.25%) Security Cleared
6 1 (1.25%) MBA
Quality Assurance & Compliance
1 25 (31.25%) SLA
2 4 (5.00%) Sarbanes-Oxley
System Software
1 10 (12.50%) Active Directory
2 1 (1.25%) VMware Infrastructure
Systems Management
1 6 (7.50%) Backup Exec
Vendors
1 29 (36.25%) Microsoft
2 10 (12.50%) Citrix
3 7 (8.75%) Sun
3 7 (8.75%) IBM
3 7 (8.75%) Dell
3 7 (8.75%) VMware
4 6 (7.50%) CheckPoint
4 6 (7.50%) Genesys
5 3 (3.75%) Avaya
6 2 (2.50%) HP
6 2 (2.50%) SolarWinds
7 1 (1.25%) Huawei
7 1 (1.25%) Apple
Milton Keynes, Buckinghamshire
Extra Technology 'Human Capital Solutions' Ltd
Salary: From £30,000 to £38,000 per annum + Good Benefits
Posted: 5 days ago
Oxford, Oxfordshire
IAD
Salary: Salary offered will be competitive & dependent on skills & experience
Posted: 6 days ago