The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 393 405 420
Rank change year-on-year
+12 +15
Permanent jobs requiring a Service Desk Manager 49 41 21
As % of all permanent IT jobs located in the South East 0.23% 0.18% 0.096%
As % of the Job Titles category 0.25% 0.19% 0.10%
Number of salaries quoted 46 35 19
Average salary £42,000 £41,500 £42,500
Average salary % change year-on-year
+1.20% -2.35%
90% offered a salary of more than £35,000 £33,500 £31,300
10% offered a salary of more than £50,000 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £40,000
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19915 21255 20730
As % of all permanent IT jobs located in the South East 95.05% 94.75% 95.13%
Number of salaries quoted 16104 16851 17285
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 30 March 2015.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +18 29 £42,000 -
Surrey -11 6 £37,500 -16.66%
Oxfordshire - 5 £50,000 -
Hampshire -7 4 £50,000 +11.11%
Buckinghamshire -11 4 £45,000 +28.57% 1
West Sussex +2 1 £27,000 -28.00%
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South East

For the 6 months to 30 March 2015, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 63 (77.78%) ITIL
2 35 (43.21%) Service Delivery
3 32 (39.51%) SLA
4 25 (30.86%) ITIL Certification
4 25 (30.86%) Windows
5 24 (29.63%) Retail
6 15 (18.52%) Line Management
7 13 (16.05%) EPoS
7 13 (16.05%) Service Management
8 11 (13.58%) Problem Management
8 11 (13.58%) Continuous Improvement
8 11 (13.58%) Blackberry
9 10 (12.35%) SQL
10 9 (11.11%) PRINCE2
10 9 (11.11%) MS Excel
10 9 (11.11%) Active Directory
10 9 (11.11%) McAfee
10 9 (11.11%) Windows Server 2008
11 8 (9.88%) Coaching
11 8 (9.88%) Change Management
11 8 (9.88%) MS Office
12 7 (8.64%) Microsoft
12 7 (8.64%) Validation
12 7 (8.64%) Finance
12 7 (8.64%) Performance Metrics
12 7 (8.64%) Performance Improvement
12 7 (8.64%) Root Cause Analysis
13 6 (7.41%) Incident Management
14 5 (6.17%) FMCG
14 5 (6.17%) Telecoms

Service Desk Manager
Top Related IT Skills in the South East by Category

For the 6 months to 30 March 2015, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.94%) MS Exchange
2 2 (2.47%) Exchange Server 2010
3 1 (1.23%) Blackberry Enterprise Server
3 1 (1.23%) Exchange Server 2007
Applications
1 9 (11.11%) MS Excel
2 8 (9.88%) MS Office
Business Applications
1 1 (1.23%) SAP Oil and Gas
Communications & Networking
1 5 (6.17%) SAN
2 3 (3.70%) LAN
3 2 (2.47%) WAN
3 2 (2.47%) Firewall
4 1 (1.23%) NAS
4 1 (1.23%) Structured Cabling
4 1 (1.23%) SMTP
Database & Business Intelligence
1 2 (2.47%) SQL Server
1 2 (2.47%) SQL Server 2008
General
1 24 (29.63%) Retail
2 7 (8.64%) Finance
3 5 (6.17%) Telecoms
4 1 (1.23%) Marketing
4 1 (1.23%) Manufacturing
4 1 (1.23%) Publishing
4 1 (1.23%) Back Office
4 1 (1.23%) Electronics
Libraries, Frameworks & Software Standards
1 1 (1.23%) Application Packaging
Miscellaneous
1 13 (16.05%) EPoS
2 11 (13.58%) Blackberry
3 7 (8.64%) Performance Metrics
4 5 (6.17%) FMCG
5 4 (4.94%) Analytical Skills
6 3 (3.70%) Management Information System
7 1 (1.23%) Statistics
7 1 (1.23%) CMDB
7 1 (1.23%) Mobile App
7 1 (1.23%) DTV
7 1 (1.23%) NHS
Operating Systems
1 25 (30.86%) Windows
2 9 (11.11%) Windows Server 2008
3 4 (4.94%) Windows 7
4 3 (3.70%) Windows Server 2012
4 3 (3.70%) Linux
5 2 (2.47%) Windows XP
5 2 (2.47%) Windows Server 2003
5 2 (2.47%) UNIX
6 1 (1.23%) Windows 2000 Server
Processes & Methodologies
1 63 (77.78%) ITIL
2 35 (43.21%) Service Delivery
3 15 (18.52%) Line Management
4 13 (16.05%) Service Management
5 11 (13.58%) Problem Management
5 11 (13.58%) Continuous Improvement
6 9 (11.11%) PRINCE2
7 8 (9.88%) Change Management
7 8 (9.88%) Coaching
8 7 (8.64%) Performance Improvement
8 7 (8.64%) Root Cause Analysis
8 7 (8.64%) Validation
9 6 (7.41%) Incident Management
10 4 (4.94%) People Management
10 4 (4.94%) Mentoring
11 3 (3.70%) Service Desk Management
11 3 (3.70%) Performance Management
11 3 (3.70%) Project Management
12 2 (2.47%) Business Intelligence
12 2 (2.47%) Time Management
Programming Languages
1 10 (12.35%) SQL
2 1 (1.23%) C
Qualifications
1 25 (30.86%) ITIL Certification
2 2 (2.47%) SC Cleared
2 2 (2.47%) Security Cleared
3 1 (1.23%) Degree
3 1 (1.23%) PRINCE2 Certification
Quality Assurance & Compliance
1 32 (39.51%) SLA
2 3 (3.70%) ISO/IEC 27001
System Software
1 9 (11.11%) Active Directory
2 3 (3.70%) VMware Infrastructure
3 1 (1.23%) XenServer
Systems Management
1 2 (2.47%) Tivoli
1 2 (2.47%) Tivoli Storage Manager
Vendors
1 9 (11.11%) McAfee
2 7 (8.64%) Microsoft
3 3 (3.70%) Citrix
3 3 (3.70%) VMware
4 2 (2.47%) Salesforce.com
4 2 (2.47%) Cisco
4 2 (2.47%) IBM
5 1 (1.23%) Dell
5 1 (1.23%) Remedy
5 1 (1.23%) Avaya
5 1 (1.23%) Juniper
5 1 (1.23%) Altiris
5 1 (1.23%) Meraki
5 1 (1.23%) Wyse
5 1 (1.23%) SAP
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 per annum + Benefits
Posted: 5 days ago