The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 402 428 420
Rank change year-on-year
+26 -8
Permanent jobs requiring a Service Desk Manager 49 38 28
As % of all permanent IT jobs located in the South East 0.23% 0.16% 0.12%
As % of the Job Titles category 0.24% 0.17% 0.13%
Number of salaries quoted 47 37 26
Average salary £42,250 £45,000 £50,000
Average salary % change year-on-year
-6.11% -10.00%
UK excluding London average salary £40,250 £40,000 £45,000
% change year-on-year
+0.62% -11.11%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20356 22430 21702
As % of all permanent IT jobs located in the South East 94.96% 94.77% 95.11%
Number of salaries quoted 16382 17934 17955
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 24 April 2015.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire - 32 £42,000 - 1
Surrey 0 5 £31,750 -29.44%
Hampshire -10 4 £50,000 -2.91%
Oxfordshire - 4 £50,000 -
Buckinghamshire -10 3 £45,000 +32.35%
West Sussex +8 1 £27,000 -23.40%
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South East

For the 6 months to 24 April 2015, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 67 (81.71%) ITIL
2 34 (41.46%) Service Delivery
3 27 (32.93%) SLA
4 25 (30.49%) Retail
5 23 (28.05%) ITIL Certification
6 21 (25.61%) Windows
7 17 (20.73%) Problem Management
8 15 (18.29%) EPoS
9 14 (17.07%) Service Management
10 12 (14.63%) Line Management
11 11 (13.41%) Change Management
12 10 (12.20%) MS Excel
12 10 (12.20%) Continuous Improvement
13 9 (10.98%) PRINCE2
13 9 (10.98%) SQL
13 9 (10.98%) Blackberry
14 8 (9.76%) MS Office
14 8 (9.76%) McAfee
15 7 (8.54%) Validation
15 7 (8.54%) Active Directory
15 7 (8.54%) Performance Improvement
15 7 (8.54%) Root Cause Analysis
15 7 (8.54%) Performance Metrics
16 6 (7.32%) Coaching
16 6 (7.32%) Microsoft
16 6 (7.32%) LAN
16 6 (7.32%) Telecoms
17 5 (6.10%) Finance
17 5 (6.10%) WAN
17 5 (6.10%) SAN

Service Desk Manager
Top Related IT Skills in the South East by Category

For the 6 months to 24 April 2015, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.66%) MS Exchange
2 2 (2.44%) Exchange Server 2010
3 1 (1.22%) Blackberry Enterprise Server
Applications
1 10 (12.20%) MS Excel
2 8 (9.76%) MS Office
Business Applications
1 1 (1.22%) SAP Oil and Gas
Cloud Services
1 1 (1.22%) Office 365
1 1 (1.22%) Mimecast
Communications & Networking
1 6 (7.32%) LAN
2 5 (6.10%) WAN
2 5 (6.10%) SAN
3 2 (2.44%) Firewall
4 1 (1.22%) Wi-Fi
4 1 (1.22%) NAS
4 1 (1.22%) Structured Cabling
Database & Business Intelligence
1 1 (1.22%) SQL Server
1 1 (1.22%) SQL Server 2008
General
1 25 (30.49%) Retail
2 6 (7.32%) Telecoms
3 5 (6.10%) Finance
4 1 (1.22%) Manufacturing
4 1 (1.22%) Publishing
4 1 (1.22%) Marketing
4 1 (1.22%) Back Office
4 1 (1.22%) Electronics
Libraries, Frameworks & Software Standards
1 1 (1.22%) Application Packaging
Miscellaneous
1 15 (18.29%) EPoS
2 9 (10.98%) Blackberry
3 7 (8.54%) Performance Metrics
4 5 (6.10%) FMCG
5 4 (4.88%) Analytical Skills
6 3 (3.66%) Management Information System
7 1 (1.22%) Statistics
7 1 (1.22%) CMDB
7 1 (1.22%) Mobile App
7 1 (1.22%) DTV
7 1 (1.22%) NHS
Operating Systems
1 21 (25.61%) Windows
2 5 (6.10%) Windows Server 2008
3 4 (4.88%) Linux
4 2 (2.44%) Windows 7
4 2 (2.44%) Windows Server 2012
4 2 (2.44%) UNIX
5 1 (1.22%) Windows 2000 Server
5 1 (1.22%) Windows XP
5 1 (1.22%) Windows Server 2003
Processes & Methodologies
1 67 (81.71%) ITIL
2 34 (41.46%) Service Delivery
3 17 (20.73%) Problem Management
4 14 (17.07%) Service Management
5 12 (14.63%) Line Management
6 11 (13.41%) Change Management
7 10 (12.20%) Continuous Improvement
8 9 (10.98%) PRINCE2
9 7 (8.54%) Validation
9 7 (8.54%) Performance Improvement
9 7 (8.54%) Root Cause Analysis
10 6 (7.32%) Coaching
11 4 (4.88%) Mentoring
11 4 (4.88%) Incident Management
12 3 (3.66%) Project Management
12 3 (3.66%) People Management
12 3 (3.66%) Service Desk Management
13 2 (2.44%) Time Management
13 2 (2.44%) Business Intelligence
14 1 (1.22%) PRINCE
Programming Languages
1 9 (10.98%) SQL
2 1 (1.22%) C
Qualifications
1 23 (28.05%) ITIL Certification
2 2 (2.44%) SC Cleared
2 2 (2.44%) Security Cleared
3 1 (1.22%) Degree
3 1 (1.22%) PRINCE2 Certification
Quality Assurance & Compliance
1 27 (32.93%) SLA
2 2 (2.44%) ISO/IEC 27001
System Software
1 7 (8.54%) Active Directory
2 3 (3.66%) VMware Infrastructure
3 1 (1.22%) XenServer
Systems Management
1 2 (2.44%) Tivoli
1 2 (2.44%) Tivoli Storage Manager
Vendors
1 8 (9.76%) McAfee
2 6 (7.32%) Microsoft
3 3 (3.66%) Cisco
3 3 (3.66%) VMware
4 2 (2.44%) IBM
4 2 (2.44%) Citrix
4 2 (2.44%) Salesforce.com
5 1 (1.22%) Remedy
5 1 (1.22%) Avaya
5 1 (1.22%) Juniper
5 1 (1.22%) Dell
5 1 (1.22%) Altiris
5 1 (1.22%) Meraki
5 1 (1.22%) Wyse
5 1 (1.22%) SAP
Newbury, Berkshire
Imperative People
Salary: £40000.00 - £50000.00 per annum + 25days
Posted: 4 days ago