The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Service Desk Manager
Rank 414 427 423
Rank change year-on-year
+13 -4
Permanent jobs requiring a Service Desk Manager 22 28 24
As % of all permanent IT jobs located in the South East 0.11% 0.12% 0.11%
As % of the Job Titles category 0.11% 0.13% 0.12%
Number of salaries quoted 17 27 23
Average salary £43,500 £36,000 £35,000
Average salary % change year-on-year
+20.83% +2.85%
90% offered a salary of more than £30,000 £30,900 £30,900
10% offered a salary of more than £48,300 £61,000 £47,500
UK excluding London average salary £37,500 £37,500 £37,500
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19643 21374 20828
As % of all permanent IT jobs located in the South East 94.91% 95.00% 95.03%
Number of salaries quoted 16206 17040 17156
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 4 August 2015.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +7 6 £40,000 +6.66% 1
Berkshire +6 6 £42,000 -13.84% 2
Oxfordshire +8 5 £44,000 +22.22%
Surrey +2 3 £30,000 -28.57% 1
Kent +4 1 £47,500 +50.79% 1
East Sussex - 1 £30,000 -
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South East

For the 6 months to 4 August 2015, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 59 (83.10%) ITIL
2 26 (36.62%) Problem Management
3 22 (30.99%) ITIL Certification
4 20 (28.17%) Retail
4 20 (28.17%) Service Delivery
5 18 (25.35%) SLA
6 15 (21.13%) EPoS
7 14 (19.72%) Windows
8 12 (16.90%) Line Management
8 12 (16.90%) Coaching
9 11 (15.49%) Service Management
9 11 (15.49%) MS Excel
9 11 (15.49%) Change Management
10 10 (14.08%) Validation
11 9 (12.68%) People Management
11 9 (12.68%) Continuous Improvement
12 8 (11.27%) Performance Management
13 7 (9.86%) SQL
13 7 (9.86%) Active Directory
13 7 (9.86%) Project Management
13 7 (9.86%) Mentoring
14 6 (8.45%) MS Office
14 6 (8.45%) PRINCE2
15 5 (7.04%) Windows Server 2008
15 5 (7.04%) Product Management
15 5 (7.04%) Root Cause Analysis
16 4 (5.63%) Data Centre
16 4 (5.63%) LAN
16 4 (5.63%) WAN
16 4 (5.63%) McAfee

Service Desk Manager
Top Related IT Skills in the South East by Category

For the 6 months to 4 August 2015, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.23%) MS Exchange
2 2 (2.82%) Exchange Server 2010
3 1 (1.41%) Apache
3 1 (1.41%) Exchange Server 2007
Applications
1 11 (15.49%) MS Excel
2 6 (8.45%) MS Office
Cloud Services
1 2 (2.82%) Office 365
2 1 (1.41%) Mimecast
2 1 (1.41%) Google Analytics
Communications & Networking
1 4 (5.63%) LAN
1 4 (5.63%) WAN
1 4 (5.63%) SAN
2 2 (2.82%) Firewall
3 1 (1.41%) Wi-Fi
3 1 (1.41%) SSH
3 1 (1.41%) NAS
3 1 (1.41%) SMTP
3 1 (1.41%) VoIP
Database & Business Intelligence
1 1 (1.41%) SQL Server
1 1 (1.41%) SQL Server 2008
General
1 20 (28.17%) Retail
2 3 (4.23%) Telecoms
2 3 (4.23%) Finance
3 1 (1.41%) Publishing
Libraries, Frameworks & Software Standards
1 1 (1.41%) XML
1 1 (1.41%) Application Packaging
1 1 (1.41%) REST
Miscellaneous
1 15 (21.13%) EPoS
2 4 (5.63%) Blackberry
2 4 (5.63%) Data Centre
3 2 (2.82%) FMCG
3 2 (2.82%) Analytical Skills
3 2 (2.82%) Management Information System
4 1 (1.41%) CMDB
4 1 (1.41%) NHS
Operating Systems
1 14 (19.72%) Windows
2 5 (7.04%) Windows Server 2008
3 3 (4.23%) Windows 7
3 3 (4.23%) Linux
3 3 (4.23%) UNIX
4 1 (1.41%) Windows XP
4 1 (1.41%) Windows Server 2003
4 1 (1.41%) Windows Server 2012
4 1 (1.41%) Windows 2000 Server
Processes & Methodologies
1 59 (83.10%) ITIL
2 26 (36.62%) Problem Management
3 20 (28.17%) Service Delivery
4 12 (16.90%) Line Management
4 12 (16.90%) Coaching
5 11 (15.49%) Change Management
5 11 (15.49%) Service Management
6 10 (14.08%) Validation
7 9 (12.68%) Continuous Improvement
7 9 (12.68%) People Management
8 8 (11.27%) Performance Management
9 7 (9.86%) Project Management
9 7 (9.86%) Mentoring
10 6 (8.45%) PRINCE2
11 5 (7.04%) Product Management
11 5 (7.04%) Root Cause Analysis
12 1 (1.41%) Analytics
12 1 (1.41%) Service Desk Management
12 1 (1.41%) ITIL V2
12 1 (1.41%) Time Management
Programming Languages
1 7 (9.86%) SQL
Qualifications
1 22 (30.99%) ITIL Certification
Quality Assurance & Compliance
1 18 (25.35%) SLA
2 2 (2.82%) ISO/IEC 27001
3 1 (1.41%) ISO 9001
System Software
1 7 (9.86%) Active Directory
2 2 (2.82%) VMware Infrastructure
3 1 (1.41%) XenServer
Systems Management
1 2 (2.82%) Tivoli
1 2 (2.82%) Tivoli Storage Manager
Vendors
1 4 (5.63%) Microsoft
1 4 (5.63%) McAfee
2 3 (4.23%) Citrix
2 3 (4.23%) Cisco
2 3 (4.23%) VMware
2 3 (4.23%) Computacenter
3 2 (2.82%) IBM
3 2 (2.82%) Salesforce.com
4 1 (1.41%) Wyse
4 1 (1.41%) Dell
4 1 (1.41%) Google
4 1 (1.41%) Meraki
4 1 (1.41%) Altiris
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