The statistics below represent IT jobs advertised across the South East region that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 404 427 444
Rank change year-on-year
+23 +17
Permanent jobs requiring a Service Desk Manager 32 24 32
As % of all permanent IT jobs located in the South East 0.18% 0.12% 0.14%
As % of the Job Titles category 0.18% 0.12% 0.15%
Number of salaries quoted 18 18 30
Median salary £41,250 £43,500 £37,500
Median salary % change year-on-year
-5.17% +16.00%
90% offered a salary of more than £32,314 £30,000 £31,500
10% offered a salary of more than £49,000 £45,750 £55,500
UK excluding London median salary £37,500 £40,000 £37,500
% change year-on-year
-6.25% +6.66%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
17461 20109 21814
As % of all permanent IT jobs located in the South East 97.02% 96.60% 96.79%
Number of salaries quoted 14797 16576 17053
Median salary £45,000 £42,500 £42,500
Median salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Manager
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 27 August 2016.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +40 12 £41,250 +37.50%
Berkshire +28 12 - -
Buckinghamshire +24 4 £33,306 -16.73% 1
Kent +14 1 £59,000 +31.11%
Hampshire -2 1 £37,500 +7.14%
Oxfordshire -13 1 £42,655 -3.05%
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Manager in the job title.

1 37 (59.68%) ITIL
2 23 (37.10%) SLA
3 22 (35.48%) Windows
4 20 (32.26%) Service Delivery
5 18 (29.03%) Finance
6 13 (20.97%) Microsoft
6 13 (20.97%) Active Directory
6 13 (20.97%) People Management
7 12 (19.35%) Windows Server
7 12 (19.35%) ITIL Certification
8 11 (17.74%) MS Office
8 11 (17.74%) MS Exchange
8 11 (17.74%) Incident Management
9 10 (16.13%) Line Management
9 10 (16.13%) Citrix
10 9 (14.52%) Analytical Skills
10 9 (14.52%) Problem Management
11 8 (12.90%) Mentoring
11 8 (12.90%) Coaching
11 8 (12.90%) Service Desk Management
11 8 (12.90%) Service Management
11 8 (12.90%) VMware
12 7 (11.29%) VMware Infrastructure
13 6 (9.68%) SC Cleared
13 6 (9.68%) Security Cleared
13 6 (9.68%) Windows 7
13 6 (9.68%) Continuous Improvement
13 6 (9.68%) Windows 10
13 6 (9.68%) Firewall
13 6 (9.68%) Change Management

Service Desk Manager Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (17.74%) MS Exchange
2 1 (1.61%) Exchange Server 2007
2 1 (1.61%) Exchange Server 2010
2 1 (1.61%) IIS
2 1 (1.61%) SharePoint
Applications
1 11 (17.74%) MS Office
2 5 (8.06%) MS Excel
3 4 (6.45%) MS PowerPoint
Business Applications
1 2 (3.23%) SAP Oil and Gas
2 1 (1.61%) Oracle EBS R12
Cloud Services
1 2 (3.23%) Amazon AWS
1 2 (3.23%) Microsoft Azure
Communications & Networking
1 6 (9.68%) Firewall
2 5 (8.06%) ATM
3 4 (6.45%) DHCP
3 4 (6.45%) DNS
3 4 (6.45%) IP Telephony
3 4 (6.45%) LAN
3 4 (6.45%) TCP/IP
3 4 (6.45%) WAN
3 4 (6.45%) Wireless
Database & Business Intelligence
1 1 (1.61%) SQL Server
1 1 (1.61%) SQL Server 2008
Development Applications
1 1 (1.61%) SQL Server Management Studio (SSMS)
General
1 18 (29.03%) Finance
2 4 (6.45%) Banking
3 3 (4.84%) Marketing
4 2 (3.23%) Electronics
4 2 (3.23%) Manufacturing
4 2 (3.23%) Telecoms
5 1 (1.61%) Advertising
5 1 (1.61%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.61%) WCF
Miscellaneous
1 9 (14.52%) Analytical Skills
2 5 (8.06%) User Experience
2 5 (8.06%) Virtual Team
3 4 (6.45%) Fat Client
3 4 (6.45%) Replication
3 4 (6.45%) Thin Client
4 1 (1.61%) Driving Licence
4 1 (1.61%) NHS
Operating Systems
1 22 (35.48%) Windows
2 12 (19.35%) Windows Server
3 6 (9.68%) Windows 10
3 6 (9.68%) Windows 7
4 5 (8.06%) Windows XP
5 4 (6.45%) Linux
5 4 (6.45%) Unix
5 4 (6.45%) Windows Server 2008
6 2 (3.23%) Windows 8
7 1 (1.61%) Windows Mobile
Processes & Methodologies
1 37 (59.68%) ITIL
2 20 (32.26%) Service Delivery
3 13 (20.97%) People Management
4 11 (17.74%) Incident Management
5 10 (16.13%) Line Management
6 9 (14.52%) Problem Management
7 8 (12.90%) Coaching
7 8 (12.90%) Mentoring
7 8 (12.90%) Service Desk Management
7 8 (12.90%) Service Management
8 6 (9.68%) Change Management
8 6 (9.68%) Continuous Improvement
9 5 (8.06%) Agile Software Development
10 4 (6.45%) Application Packaging
10 4 (6.45%) Information Security
10 4 (6.45%) PRINCE2
10 4 (6.45%) Resource Management
10 4 (6.45%) Virtual Team Management
11 3 (4.84%) Digital Marketing
12 2 (3.23%) Performance Management
Programming Languages
1 4 (6.45%) C
2 1 (1.61%) SQL
Qualifications
1 12 (19.35%) ITIL Certification
2 6 (9.68%) SC Cleared
2 6 (9.68%) Security Cleared
3 3 (4.84%) Degree
4 1 (1.61%) Microsoft Certification
Quality Assurance & Compliance
1 23 (37.10%) SLA
2 4 (6.45%) ISO/IEC 27001
3 2 (3.23%) BS7799
3 2 (3.23%) Sarbanes-Oxley
4 1 (1.61%) QA
System Software
1 13 (20.97%) Active Directory
2 7 (11.29%) VMware Infrastructure
3 4 (6.45%) DFS Replication
3 4 (6.45%) Terminal Server
4 3 (4.84%) Hyper-V
5 1 (1.61%) Virtual Servers
Systems Management
1 4 (6.45%) Systems Management Server (SMS)
1 4 (6.45%) WSUS
Vendors
1 13 (20.97%) Microsoft
2 10 (16.13%) Citrix
3 8 (12.90%) VMware
4 4 (6.45%) Cisco
4 4 (6.45%) Dell KACE
4 4 (6.45%) Remedy
5 3 (4.84%) ServiceNow
6 2 (3.23%) Apple
6 2 (3.23%) SAP
7 1 (1.61%) Oracle
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