The table below looks at the statistics for the Service Desk Manager role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Manager
Rank 410 386 421
Rank change year-on-year
-24 +35
Permanent jobs requiring a Service Desk Manager 32 36 22
As % of all permanent IT jobs located in the South East 0.14% 0.17% 0.097%
As % of the Job Titles category 0.15% 0.18% 0.10%
Number of salaries quoted 30 35 19
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £31,500 £30,000 £32,500
10% offered a salary of more than £46,500 £47,500 £42,500
UK excluding London average salary £37,500 £37,500 £37,000
% change year-on-year
- +1.35%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21364 20207 21704
As % of all permanent IT jobs located in the South East 94.69% 95.09% 95.41%
Number of salaries quoted 16816 16650 18526
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £61,500 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Manager
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Manager in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 29 August 2014.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +6 14 £42,000 +12.00% 1
Oxfordshire - 7 £36,000 - 1
Kent -5 4 £31,500 -37.00% 1
Surrey -7 3 £26,375 -41.38%
Middlesex - 3 £40,000 -
Buckinghamshire -14 1 £37,500 +15.38%
Service Desk Manager
England

Service Desk Manager
Top 30 Related IT Skills in the South East

For the 6 months to 29 August 2014, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title.

1 43 (68.25%) ITIL
2 26 (41.27%) Service Delivery
3 25 (39.68%) SLA
3 25 (39.68%) Microsoft
4 24 (38.10%) Windows
5 21 (33.33%) ITIL Certification
6 18 (28.57%) Active Directory
7 15 (23.81%) Citrix
7 15 (23.81%) MS Excel
8 14 (22.22%) Service Management
9 13 (20.63%) Finance
10 12 (19.05%) SQL
10 12 (19.05%) Incident Management
11 11 (17.46%) MS Exchange
12 10 (15.87%) VMware
13 8 (12.70%) Service Desk Management
14 7 (11.11%) Windows 7
14 7 (11.11%) Lync
14 7 (11.11%) Numerical Analysis
14 7 (11.11%) Backup Exec
14 7 (11.11%) CheckPoint
14 7 (11.11%) SQL Server
15 6 (9.52%) Blackberry
15 6 (9.52%) Release Management
16 5 (7.94%) Retail
16 5 (7.94%) EPoS
16 5 (7.94%) Microsoft Certification
16 5 (7.94%) Dell
16 5 (7.94%) Sun
16 5 (7.94%) MS Office

Service Desk Manager
Top Related IT Skills in the South East by Category

For the 6 months to 29 August 2014, IT jobs across the South East region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (17.46%) MS Exchange
2 7 (11.11%) Lync
3 4 (6.35%) Exchange Server 2007
4 3 (4.76%) SharePoint 2010
4 3 (4.76%) SharePoint
5 1 (1.59%) Blackberry Enterprise Server
Applications
1 15 (23.81%) MS Excel
2 5 (7.94%) MS Office
3 1 (1.59%) MS Project
3 1 (1.59%) MS Visio
Business Applications
1 1 (1.59%) Agresso
1 1 (1.59%) Oracle Applications
Cloud Services
1 1 (1.59%) SaaS
Communications & Networking
1 1 (1.59%) WAN
1 1 (1.59%) SMTP
1 1 (1.59%) DHCP
1 1 (1.59%) TCP/IP
1 1 (1.59%) DNS
1 1 (1.59%) SSL
1 1 (1.59%) MPLS
1 1 (1.59%) VPLS
Database & Business Intelligence
1 7 (11.11%) SQL Server
2 1 (1.59%) Data Warehouse
General
1 13 (20.63%) Finance
2 5 (7.94%) Retail
3 4 (6.35%) Telecoms
4 3 (4.76%) Banking
5 2 (3.17%) Legal
Miscellaneous
1 6 (9.52%) Blackberry
2 5 (7.94%) EPoS
3 3 (4.76%) IVR
4 2 (3.17%) Management Information System
4 2 (3.17%) Video Conferencing
5 1 (1.59%) iPhone
5 1 (1.59%) iPad
5 1 (1.59%) Health Informatics
5 1 (1.59%) AS400
5 1 (1.59%) NHS
5 1 (1.59%) Statistics
5 1 (1.59%) Informatics
Operating Systems
1 24 (38.10%) Windows
2 7 (11.11%) Windows 7
3 4 (6.35%) Linux
4 1 (1.59%) Windows XP
4 1 (1.59%) Windows Server 2008
4 1 (1.59%) Windows Server 2012
4 1 (1.59%) UNIX
Processes & Methodologies
1 43 (68.25%) ITIL
2 26 (41.27%) Service Delivery
3 14 (22.22%) Service Management
4 12 (19.05%) Incident Management
5 8 (12.70%) Service Desk Management
6 7 (11.11%) Numerical Analysis
7 6 (9.52%) Release Management
8 4 (6.35%) Problem Management
8 4 (6.35%) Project Management
8 4 (6.35%) ITSM
9 3 (4.76%) Resource Management
9 3 (4.76%) Stakeholder Management
9 3 (4.76%) PRINCE2
10 2 (3.17%) Business Intelligence
10 2 (3.17%) CAD
10 2 (3.17%) Change Management
10 2 (3.17%) Workflow
10 2 (3.17%) Continuous Improvement
10 2 (3.17%) Performance Management
10 2 (3.17%) Stakeholder Engagement
Programming Languages
1 12 (19.05%) SQL
Qualifications
1 21 (33.33%) ITIL Certification
2 5 (7.94%) Microsoft Certification
3 2 (3.17%) MCP
4 1 (1.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (39.68%) SLA
2 2 (3.17%) ISO/IEC 27001
3 1 (1.59%) QA
3 1 (1.59%) Sarbanes-Oxley
System Software
1 18 (28.57%) Active Directory
Systems Management
1 7 (11.11%) Backup Exec
2 3 (4.76%) SCCM
2 3 (4.76%) Cisco UCCX
Vendors
1 25 (39.68%) Microsoft
2 15 (23.81%) Citrix
3 10 (15.87%) VMware
4 7 (11.11%) CheckPoint
5 5 (7.94%) IBM
5 5 (7.94%) Sun
5 5 (7.94%) Dell
6 4 (6.35%) McAfee
7 3 (4.76%) Cisco
8 1 (1.59%) Oracle
8 1 (1.59%) Remedy
8 1 (1.59%) Infor
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £45000.00 per annum
Posted: 3 days ago
Abingdon, Oxfordshire
RM Education
Salary: £35000 - £45000 per annum + 5% bonus
Posted: 9 days ago
Whitstable
Capita - ITIN
Salary: £30000.00 - £33000.00 per annum
Posted: 12 days ago