The statistics below represent IT jobs advertised across the South East region that had Service Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Desk Manager
Rank 399 445 419
Rank change year-on-year
+46 -26
Permanent jobs requiring a Service Desk Manager 32 24 44
As % of all permanent IT jobs located in the South East 0.18% 0.11% 0.20%
As % of the Job Titles category 0.19% 0.12% 0.21%
Number of salaries quoted 26 21 43
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £33,306 £30,000 £32,500
10% offered a salary of more than £50,000 £57,500 £42,000
UK excluding London median salary £39,250 £40,000 £37,500
% change year-on-year
-1.87% +6.66%
Service Desk Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
16982 20334 21154
As % of all permanent IT jobs located in the South East 96.95% 96.62% 96.72%
Number of salaries quoted 14196 17058 16518
Median salary £45,000 £42,500 £41,500
Median salary % change year-on-year
+5.88% +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Manager
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Manager in the job title.

Service Desk Manager Jobs Demand Trend in the South East

Service Desk Manager
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager across the South East region.

Service Desk Manager Salary Trend in the South East

Service Desk Manager
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Manager across the South East region over the 3 months to 30 September 2016.

Service Desk Manager Salary Histogram in the South East

Service Desk Manager
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the South East region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +41 14 £42,500 +25.92%
Berkshire +17 8 £50,000 -13.04%
Buckinghamshire +15 5 £37,500 -
West Sussex - 2 £50,000 -
Hampshire +7 1 £37,500 -6.25% 1
Oxfordshire - 1 £42,655 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 30 September 2016, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Manager in the job title.

1 37 (60.66%) ITIL
2 27 (44.26%) Windows
3 21 (34.43%) SLA
4 19 (31.15%) Finance
5 16 (26.23%) Microsoft
6 15 (24.59%) Active Directory
6 15 (24.59%) Service Delivery
7 14 (22.95%) MS Office
7 14 (22.95%) Windows Server
8 13 (21.31%) Incident Management
9 12 (19.67%) People Management
10 11 (18.03%) MS Exchange
11 10 (16.39%) Citrix
11 10 (16.39%) ITIL Certification
11 10 (16.39%) Line Management
11 10 (16.39%) Service Desk Management
12 8 (13.11%) Problem Management
12 8 (13.11%) VMware
13 7 (11.48%) Service Management
13 7 (11.48%) SC Cleared
13 7 (11.48%) Security Cleared
13 7 (11.48%) VMware Infrastructure
13 7 (11.48%) Coaching
13 7 (11.48%) Analytical Skills
14 6 (9.84%) Mentoring
14 6 (9.84%) Continuous Improvement
14 6 (9.84%) Windows 7
14 6 (9.84%) Agile Software Development
14 6 (9.84%) Firewall
14 6 (9.84%) Cisco

Service Desk Manager Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (18.03%) MS Exchange
2 3 (4.92%) IIS
2 3 (4.92%) Oracle Workflow
3 1 (1.64%) Exchange Server 2007
3 1 (1.64%) Exchange Server 2010
3 1 (1.64%) SharePoint
Applications
1 14 (22.95%) MS Office
2 6 (9.84%) MS Excel
3 4 (6.56%) MS PowerPoint
Business Applications
1 3 (4.92%) Oracle Assets
1 3 (4.92%) Oracle Financials
1 3 (4.92%) Oracle General Ledger
1 3 (4.92%) Oracle Internet Expenses
1 3 (4.92%) Oracle iProcurement
1 3 (4.92%) Oracle Payables
1 3 (4.92%) Oracle Receivables
2 2 (3.28%) SAP Oil and Gas
3 1 (1.64%) Oracle EBS R12
Cloud Services
1 2 (3.28%) Amazon AWS
1 2 (3.28%) Microsoft Azure
Communications & Networking
1 6 (9.84%) Firewall
2 5 (8.20%) ATM
3 4 (6.56%) DHCP
3 4 (6.56%) DNS
3 4 (6.56%) IP Telephony
3 4 (6.56%) LAN
3 4 (6.56%) TCP/IP
3 4 (6.56%) WAN
3 4 (6.56%) Wireless
Database & Business Intelligence
1 3 (4.92%) SQL Server
1 3 (4.92%) SQL Server 2008
Development Applications
1 3 (4.92%) SQL Server Management Studio (SSMS)
General
1 19 (31.15%) Finance
2 4 (6.56%) Banking
3 3 (4.92%) Marketing
4 2 (3.28%) Electronics
4 2 (3.28%) Manufacturing
4 2 (3.28%) Telecoms
5 1 (1.64%) Advertising
5 1 (1.64%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.92%) WCF
Miscellaneous
1 7 (11.48%) Analytical Skills
2 5 (8.20%) User Experience
3 4 (6.56%) Fat Client
3 4 (6.56%) Replication
3 4 (6.56%) Thin Client
4 2 (3.28%) Virtual Team
5 1 (1.64%) NHS
Operating Systems
1 27 (44.26%) Windows
2 14 (22.95%) Windows Server
3 6 (9.84%) Windows 10
3 6 (9.84%) Windows 7
3 6 (9.84%) Windows XP
4 4 (6.56%) Linux
4 4 (6.56%) Unix
4 4 (6.56%) Windows Server 2008
5 3 (4.92%) Windows Mobile
6 2 (3.28%) Mac OS X
6 2 (3.28%) Windows 8
Processes & Methodologies
1 37 (60.66%) ITIL
2 15 (24.59%) Service Delivery
3 13 (21.31%) Incident Management
4 12 (19.67%) People Management
5 10 (16.39%) Line Management
5 10 (16.39%) Service Desk Management
6 8 (13.11%) Problem Management
7 7 (11.48%) Coaching
7 7 (11.48%) Service Management
8 6 (9.84%) Agile Software Development
8 6 (9.84%) Continuous Improvement
8 6 (9.84%) Mentoring
9 5 (8.20%) Change Management
10 4 (6.56%) Application Packaging
10 4 (6.56%) Performance Management
11 3 (4.92%) Asset Management
11 3 (4.92%) DevOps
11 3 (4.92%) Digital Marketing
11 3 (4.92%) Stakeholder Management
11 3 (4.92%) Workflow
Programming Languages
1 4 (6.56%) SQL
2 2 (3.28%) C
Qualifications
1 10 (16.39%) ITIL Certification
2 7 (11.48%) SC Cleared
2 7 (11.48%) Security Cleared
3 3 (4.92%) Degree
4 2 (3.28%) Microsoft Certification
Quality Assurance & Compliance
1 21 (34.43%) SLA
2 2 (3.28%) BS7799
2 2 (3.28%) ISO/IEC 27001
2 2 (3.28%) QA
2 2 (3.28%) Sarbanes-Oxley
System Software
1 15 (24.59%) Active Directory
2 7 (11.48%) VMware Infrastructure
3 4 (6.56%) DFS Replication
3 4 (6.56%) Terminal Server
4 3 (4.92%) Hyper-V
5 1 (1.64%) Virtual Servers
Systems Management
1 4 (6.56%) Systems Management Server (SMS)
1 4 (6.56%) WSUS
Vendors
1 16 (26.23%) Microsoft
2 10 (16.39%) Citrix
3 8 (13.11%) VMware
4 6 (9.84%) Cisco
5 4 (6.56%) Dell KACE
5 4 (6.56%) Oracle
5 4 (6.56%) Remedy
6 3 (4.92%) ServiceNow
7 2 (3.28%) Apple
7 2 (3.28%) SAP