Break/Fix
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Break/Fix skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Break/Fix over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 703 766 979
Rank change year-on-year +63 +213 -152
Permanent jobs citing Break/Fix 193 205 253
As % of all permanent jobs advertised in the UK 0.20% 0.20% 0.16%
As % of the Processes & Methodologies category 0.23% 0.20% 0.17%
Number of salaries quoted 174 152 182
10th Percentile £25,760 £24,550 £22,750
25th Percentile £27,500 £27,500 £25,750
Median annual salary (50th Percentile) £29,728 £40,750 £32,250
Median % change year-on-year -27.05% +26.36% -5.15%
75th Percentile £41,000 £60,000 £40,250
90th Percentile £59,000 £70,000 £58,750
UK excluding London median annual salary £29,290 £29,500 £29,000
% change year-on-year -0.71% +1.72% -1.69%

All Process and Methodology Skills
UK

Break/Fix is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,305 100,095 147,310
As % of all permanent jobs advertised in the UK 85.99% 95.64% 95.57%
Number of salaries quoted 59,591 58,745 83,129
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £62,000 £60,000
Median % change year-on-year -11.29% +3.33% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Break/Fix
Job Vacancy Trend

Job postings citing Break/Fix as a proportion of all IT jobs advertised.

Job vacancy trend for Break/Fix in the UK

Break/Fix
Salary Trend

3-month moving average salary quoted in jobs citing Break/Fix.

Salary trend for Break/Fix in the UK

Break/Fix
Salary Histogram

Salary distribution for jobs citing Break/Fix over the 6 months to 27 April 2024.

Salary histogram for Break/Fix in the UK

Break/Fix
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Break/Fix within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +97 167 £29,850 -20.40% 56
UK excluding London +58 151 £29,290 -0.71% 54
South East +44 43 £31,500 - 13
London +87 39 £37,500 -28.57% 17
East of England +20 28 £33,250 +5.35% 8
Work from Home +47 27 £33,500 -33.00% 7
Midlands +20 23 £27,000 +12.50% 3
West Midlands +40 22 £27,000 +12.50% 1
North of England +52 21 £28,000 +2.75% 7
Wales - 18 £28,290 -
South West -6 13 £29,605 +3.88% 6
North West +14 11 £28,000 +14.29% 2
North East +3 8 £28,000 -6.67% 3
Northern Ireland - 4 £28,000 - 3
Yorkshire +87 2 £29,000 +26.09% 2
East Midlands -16 1 - - 2
Scotland -69 1 £25,000 -18.70% 17

Break/Fix
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.29%) Microsoft Exchange
2 15 (7.77%) SharePoint
3 7 (3.63%) CMS
4 4 (2.07%) Exchange Server 2007
4 4 (2.07%) Exchange Server 2010
4 4 (2.07%) Exchange Server 2013
5 2 (1.04%) IIS
6 1 (0.52%) Blackberry Enterprise Server
6 1 (0.52%) Confluence
6 1 (0.52%) Skype for Business
Applications
1 42 (21.76%) Microsoft Office
2 30 (15.54%) Microsoft Excel
3 28 (14.51%) Microsoft PowerPoint
Business Applications
1 1 (0.52%) Eikon
1 1 (0.52%) Remedy ITSM
Cloud Services
1 64 (33.16%) Azure
2 59 (30.57%) Microsoft 365
3 42 (21.76%) Entra ID
4 28 (14.51%) OneDrive
5 12 (6.22%) OCI
6 6 (3.11%) Mimecast
7 5 (2.59%) IaaS
8 2 (1.04%) Azure ExpressRoute
8 2 (1.04%) Azure Storage
8 2 (1.04%) Google Workspace
8 2 (1.04%) Nutanix
9 1 (0.52%) Dropbox
9 1 (0.52%) Google Drive
Communications & Networking
1 28 (14.51%) Remote Desktop
2 26 (13.47%) DNS
3 24 (12.44%) DHCP
4 20 (10.36%) Firewall
5 18 (9.33%) Structured Cabling
6 15 (7.77%) VPN
7 14 (7.25%) SAN
8 11 (5.70%) Wi-Fi
9 10 (5.18%) TCP/IP
10 7 (3.63%) WAN
11 6 (3.11%) LAN
12 3 (1.55%) Cisco IOS
13 2 (1.04%) Fibre Channel
13 2 (1.04%) Intranet
13 2 (1.04%) NetScaler
13 2 (1.04%) Skype
14 1 (0.52%) NAS
14 1 (0.52%) Wireless
Database & Business Intelligence
1 2 (1.04%) Amazon RDS
1 2 (1.04%) SQL Server
2 1 (0.52%) Elasticsearch
2 1 (0.52%) Hazelcast
2 1 (0.52%) MongoDB
2 1 (0.52%) MySQL
Development Applications
1 1 (0.52%) JIRA
1 1 (0.52%) Snyk
General
1 114 (59.07%) Social Skills
2 43 (22.28%) Organisational Skills
3 31 (16.06%) Analytical Skills
4 26 (13.47%) Finance
5 25 (12.95%) Retail
6 14 (7.25%) Law
7 13 (6.74%) Telecoms
8 9 (4.66%) Marketing
9 8 (4.15%) Legal
10 3 (1.55%) Inclusion and Diversity
11 2 (1.04%) Aerospace
11 2 (1.04%) Banking
11 2 (1.04%) Financial Institution
11 2 (1.04%) Front Office
11 2 (1.04%) Public Sector
12 1 (0.52%) Electronics
12 1 (0.52%) Local Government
12 1 (0.52%) Manufacturing
Job Titles
1 60 (31.09%) Support Engineer
2 54 (27.98%) Senior
3 42 (21.76%) Desktop Support
4 36 (18.65%) Desktop Engineer
4 36 (18.65%) Desktop Support Engineer
5 33 (17.10%) Field Engineer
6 32 (16.58%) Field Service Engineer
7 27 (13.99%) Hardware Engineer
8 25 (12.95%) IT Support
9 23 (11.92%) Senior Field Engineer
10 22 (11.40%) Senior Field Service Engineer
11 20 (10.36%) IT Engineer
12 16 (8.29%) IT Support Engineer
13 13 (6.74%) Technical Engineer
14 12 (6.22%) Data Centre Engineer
14 12 (6.22%) Infrastructure Engineer
15 11 (5.70%) Field Hardware Engineer
15 11 (5.70%) Field Service Hardware Engineer
16 10 (5.18%) Data Engineer
16 10 (5.18%) Senior Data Engineer
Libraries, Frameworks & Software Standards
1 2 (1.04%) ARM Templates
2 1 (0.52%) .NET
2 1 (0.52%) AngularJS
2 1 (0.52%) Apache Camel
2 1 (0.52%) ASP.NET
2 1 (0.52%) ASP.NET MVC
2 1 (0.52%) Elastic Stack
2 1 (0.52%) Flash
2 1 (0.52%) HTML
2 1 (0.52%) Node.js
2 1 (0.52%) REST
2 1 (0.52%) SOAP
2 1 (0.52%) Spring
2 1 (0.52%) XML
Miscellaneous
1 50 (25.91%) Driving Licence
2 34 (17.62%) Self-Motivation
3 26 (13.47%) EPoS
4 24 (12.44%) Data Centre
5 10 (5.18%) Onboarding
5 10 (5.18%) Smartphone
6 7 (3.63%) Digital Signage
6 7 (3.63%) Management Information System
7 6 (3.11%) Video Conferencing
8 3 (1.55%) Enterprise Storage
8 3 (1.55%) Hedge funds
8 3 (1.55%) PKI
8 3 (1.55%) Replication
9 2 (1.04%) Blackberry
9 2 (1.04%) Digital Media
9 2 (1.04%) Hybrid Cloud
9 2 (1.04%) iPad
10 1 (0.52%) EMC VMAX
10 1 (0.52%) Mobile App
10 1 (0.52%) Social Media
Operating Systems
1 139 (72.02%) Windows
2 36 (18.65%) Windows 10
3 27 (13.99%) Windows Server
4 18 (9.33%) Windows Server 2012
4 18 (9.33%) Windows Server 2016
5 16 (8.29%) Windows 7
6 14 (7.25%) Linux
6 14 (7.25%) Windows Server 2019
7 13 (6.74%) Windows XP
8 9 (4.66%) Android
9 5 (2.59%) Windows Server 2008
10 2 (1.04%) Mac OS X
11 1 (0.52%) Apple iOS
11 1 (0.52%) Unix
11 1 (0.52%) Windows Server 2003
Processes & Methodologies
1 65 (33.68%) Customer Service
2 64 (33.16%) Problem-Solving
3 60 (31.09%) ITIL
4 34 (17.62%) Time Management
5 32 (16.58%) Ticket Management
6 24 (12.44%) Innovative Thinking
7 19 (9.84%) Project Management
8 15 (7.77%) Disaster Recovery
8 15 (7.77%) Server Management
9 14 (7.25%) Asset Management
9 14 (7.25%) Performance Tuning
10 13 (6.74%) IT Asset Management
11 12 (6.22%) Converged Infrastructure
11 12 (6.22%) Infrastructure Engineering
11 12 (6.22%) Performance Monitoring
11 12 (6.22%) Proactive Monitoring
11 12 (6.22%) Storage Management
12 11 (5.70%) Preventative Maintenance
13 9 (4.66%) Content Management
13 9 (4.66%) Mobile Device Management
Programming Languages
1 14 (7.25%) PowerShell
2 1 (0.52%) Bash
2 1 (0.52%) C#
2 1 (0.52%) Java
2 1 (0.52%) JavaScript
2 1 (0.52%) Python
Qualifications
1 57 (29.53%) Security Cleared
2 53 (27.46%) SC Cleared
3 27 (13.99%) DV Cleared
4 23 (11.92%) Degree
5 22 (11.40%) A+ Certification
6 19 (9.84%) Microsoft Certification
7 17 (8.81%) BPSS Clearance
7 17 (8.81%) Cisco Certification
8 16 (8.29%) CCNA
9 13 (6.74%) MCP
10 12 (6.22%) CCNP
11 5 (2.59%) Server+ Certification
12 3 (1.55%) Network+ Certification
13 2 (1.04%) HND
13 2 (1.04%) ITIL Foundation Certificate
13 2 (1.04%) MCSA
13 2 (1.04%) MCSE
13 2 (1.04%) NVQ Level 4
13 2 (1.04%) VMware Certified Professional (VCP)
14 1 (0.52%) (ISC)2 CCSP
Quality Assurance & Compliance
1 53 (27.46%) SLA
2 13 (6.74%) GDPR
3 9 (4.66%) Cyber Essentials
4 2 (1.04%) ISO/IEC 15288
5 1 (0.52%) QA
System Software
1 99 (51.30%) Active Directory
2 17 (8.81%) VMware Infrastructure
3 15 (7.77%) Firmware
3 15 (7.77%) VMware ESXi
4 12 (6.22%) Hyper-V
5 3 (1.55%) Virtual Machines
5 3 (1.55%) Virtual Servers
6 2 (1.04%) vSphere
7 1 (0.52%) Veritas Cluster Server
Systems Management
1 46 (23.83%) Microsoft Intune
2 36 (18.65%) SCCM
3 15 (7.77%) SCOM
3 15 (7.77%) vCenter Server
3 15 (7.77%) WSUS
4 14 (7.25%) NetBackup
5 12 (6.22%) EMC NetWorker
6 7 (3.63%) Jamf Pro
7 3 (1.55%) McAfee ePO
8 2 (1.04%) HP SIM
8 2 (1.04%) PowerCLI
8 2 (1.04%) SCOrch
8 2 (1.04%) Single Sign-On
8 2 (1.04%) vRealize
8 2 (1.04%) vRealize Orchestrator
9 1 (0.52%) Active Directory Federation Services
9 1 (0.52%) Avamar
9 1 (0.52%) Kibana
9 1 (0.52%) OfficeScan
9 1 (0.52%) Trend Micro Deep Security
Vendors
1 117 (60.62%) Microsoft
2 54 (27.98%) Dell
2 54 (27.98%) HP
3 34 (17.62%) IBM
4 20 (10.36%) VMware
5 18 (9.33%) Cisco
6 17 (8.81%) EMC
6 17 (8.81%) Oracle
7 15 (7.77%) 3PAR
8 14 (7.25%) Veeam
9 13 (6.74%) NetApp
9 13 (6.74%) Palo Alto
9 13 (6.74%) Symantec
10 12 (6.22%) Extreme Networks
10 12 (6.22%) Juniper
11 11 (5.70%) McAfee
12 9 (4.66%) MobileIron
13 5 (2.59%) Apple
13 5 (2.59%) SolarWinds
13 5 (2.59%) Sun